Hansen A G Plumbing

Recently our gas-powered water heater sprang a fatal leak. With 2020's climate change-fueled drought and wildfires fresh in mind, we decided to switch from natural gas to carbon-neutral electricity, with a heat pump water heater (HPWH).

Art Hansen responded immediately, came over to assess our garage space, and gave us a clear, accurate, reasonable written proposal. He apologized that his van was in the shop, but as soon as it was fixed (two days) he and his assistant came and installed the HPWH, coordinating well with our electrician (Tom O'Connor). Art returned a couple days later to seal wall holes he made to run condensate and overflow drain pipes out over dirt (required for HPWHs).

The HPWH works great and exceeds the uniform energy factor required for our city's rebate (though the city has not responded to our rebate application after two weeks). We expect the HPWH to reduce our monthly utility bill, as it's much more energy-efficient than a gas-burning water heater. As a nice side effect, it cools our garage during summer. We highly recommend Art's fast, quality work.

Great!

So pleased with the service.  Commonsense help. Analyzes and solved problems.

After I got off the phone with Guy Plumbing I went out to my water heater and found A. G. Hansen sticker on it and called him to see if I could get my water heater working again.

Art was great and since I got to him early he could order the parts after I gave him the model and serial number.

Art was out the next day and was excellent to update the status of when he would arrive.

Art replaced what he thought was the failure of the thermocouple but after a quick test found out that was not the problem.

He figured out the gas valve had failed and found a replacement part the same day and had it fixed.

He gave me a break on the labor since the first part he replaced did not fix the problem.

I highly recommend A. G. Hansen for your plumbing needs!

Excellent customer service!

Super high quality and very fair prices with someone with high trust. He works fast but doesn't take shortcuts. Art is the head of the Co and normally manages all aspects of the work. Quote, ordering parts, installation and ensure all work meets the customers satisfaction.

I've used Art Hansen twice and  he was excellent both times.
He is available and on time. He really knows what he's doing. He does a very good job. His prices are very fair and reasonable.

He is a very honest, fair, skilled person. Whatever he says needs  to be done that's what needs to be  done  and whatever price he charges is a fair price.

I trust him.

On a Thursday night, our shower handle stopped working -- while the faucet was on! We had to shut off the water to the entire house to stop the bathtub from overflowing. The handle had gotten slightly harder to use over the previous couple of nights but didn't think it was noteworthy until we couldn't turn the water off.

I called a plumbing service and it took them over 30 minutes to call back and say they couldn't come out. Then I called 5 of the top plumbing services in the Palo Alto area. Art was the only person who answered. He came out the same night and installed a replacement part. We were able to turn our water back on. Then he came back and performed follow up work to prevent the original issue from resurfacing over time. Super friendly, communicated clearly throughout the entire process. I highly recommend Art both in emergencies (higher rate outside of normal hours, obviously) and for regular repairs.

Art answered the phone and was able to be at my house within an hour! He quickly identified the issue and went to work. An hour later the backup in our line was cleared and he was on his way. He was prompt, courteous, clean and efficient. Highly recommended.

Art has been our plumber for many years, and he has done major and minor plumbing projects for us.  He is the BEST -- honest, skilled and dependable.  He responds quickly to phone calls and always goes the extra mile to help you, especially  when you have an emergency situation.  He also follows up after the job is complete to make sure everything is working to your satisfaction.

I recommend him highly!

I woke up to a plumbing emergency in my kitchen and needed help clearing the line. After reviewing the YELP reviews I called Art who called me back within an hour and came out to the house immediately. He not only cleared up the problem but talked me through the procedure so I would know what to do should it happen again.

He gets my enthusiastic recommendation.

We had a leak in a built-in tub faucet that had suddenly had spouted into a stream. The great thing about them was that they were at my doorstep within 20 minutes. He figured out what was wrong with my faucet but needed a special ceramic stem from that manufacture. He didn't have that part on hand but was able to go to his supplier and be back to fix the faucet within an hour.

He had a problem getting the handles on. It seemed the fitting-washers for this faucet had to  be put on just right. He didn't charge for the extra time needed to figure this out. It seemed that the installed stems were about a millimeter too short. We were able to get it all installed but took the extra trouble to call me back the next day to let me know that he had checked with the manufacture of the faucet to see if they had a longer stem to fit this fixture and they didn't.

Had a problem with the plumbing under the waste disposal.
Art came within 1.5h of calling. Great and friendly service and he took time to explain all the steps. Decent price. I will call Art again if I have a plumbing need.

My dishwasher was getting clogged, and I called to schedule an appointment. Over the phone, he gave me a quick thing I could check on my own at home (pipe to sink clogging), which did the trick. Really appreciated him being focused on solving the problem in the quickest way possible, rather than coming by for an appointment (even though that would have made him money). Thanks!

my first review on Yelp...
We returned from a trip to find that upstairs toilet had 'blown a gasket' and water had overflowed tank leaking through the floor.  Art came out within 2 hours of my call.  He diagnosed what happened and rebuilt the shutoff valve assembly with parts from his truck, saving me the cost of a second visit.  Toilet working again for $143.  Cheapest plumber visit I've ever had!  Now if only I can get the ceiling and floors below repaired for the same cost!  LOL.

Art's the best. I was in panic mode when my six-year old water heater started leaking water. I did a quick google search, only to find an eHow article describing the steps to DIY-ing. I read  the word solder and got the hell out of there. I'm not what you (or anyone else) would call a 'handyman', so I went down the Yelp list of plumbers, only to find the water heating biz is a task many don't seem too specialized in.

Art of AG Plumbing obliged and  came to inspect and diagnose. He returned next day with the appropriate parts. The total procedure took less than an hour. He was extremely professional and thorough and also took a quick look at my uncooperative kitchen faucet (side problem). Art even followed up with a courtesy call to see if things were working right (which they were) so I would definitely do business with again!

Art came over to help with a leaking sink in a house we rent. He didn't solve the problem, left a puddle of water on our things underneath the sink and wouldn't answer my questions.  He was also quite rude to me in person and to my landlord on the phone- he repeatedly interrupted me when I tried to ask basic questions about what information he needed and next steps, said to me yes you already said that, and to my (female) landlord, I'm going to repeat myself again so-and-so, and seemed angry with her. He seems to have a problem working with female customers if I had to guess the discrepancy in experiences posted here.  Send the male of your household if you have to deal with him. When I asked him to calm down, he didn't apologize. He picked up his wrench. So I asked him to leave. The leak remains.

I called just before 7:00 am and Mr Hansen answered. He had figured out my issue, had a replacement part and was at my home and had the water heater repaired by 11:00 am.  A thoroughly professional and competent service person. I will definitely call him again when I have a need. Thank you!

This guy is great!!!  I called Art Hansen early one Sunday morning in November, 2014, when my husband was away on business,  to ask if he could come to stop a wildly running toilet that could not be turned off at the wall.  I was more than pleased that Art answered the phone himself and agreed to come on the spur of the moment to help. He arrived promptly, quickly assessed the situation, and called the water company to turn the water off at the street, since it was not possible to turn it off otherwise.  He explained everything that he was doing that day and then the next day in great detail.   His charge for the 2-part/2-day work was very reasonable, and I was happy to pay it.  Art Hansen is a competent plumber and conducts himself in a very professional manner.  I will DEFINITELY call Art again, should dreaded plumbing issues arise.

Art is a wonderful plumber.  We needed a last minute copper pipe soldering job and after searching Yelp, I stumbled across Art.  I gave him a call at 4:45pm and he came within 30 minutes.  Very professional and good at his craft.  Very fair pricing and he explains exactly what he is doing.  Highly recommend and I look forward to using Art again in the future for any plumbing project.

My toilet exploded, and after reading the Yelp reviews, Art seemed like a pretty good choice to help fix it.  He came immediately, unclogged it, carefully tested to make sure the job was well done, and even left behind the brand new plunger he used to replace my crummy one for a reasonable charge.  Very friendly, professional, and punctual--would call again!

Art was extremely helpful. I called b/c my garbage disposal was no longer working. He walked me through the steps to fix it on my own to save me the cost of having him come and fix it. I got it working in 5 minutes, which saved me approximately $130.00.  He was patient with me over the phone and spent time on a Saturday night to help me with this.  VERY HONEST and HELPFUL!!  Will definitely use him in the future.  I highly recommend him.

We have used Art twice and he has been great both times. He is very responsive, very competent and willing to talk you through the likely reasons for the problems. I highly recommend Art.

We called Hansen plumbing the morning after Thanksgiving when the sink was clogged from the huge prep work the day before. We called 5 plumbers and didnt expect anyone to call us back that morning. Art called us back within 10 minutes of our message, and came out one hour later. He did an outstanding job, was very honest , very professional and was very appropriately priced. We would highly recommend him and look forward to calling him for the next crisis.

This is a repeat of what I wrote on another occasion. We recently again had need of Art's capable hands for a home plumbing problem. Everything I wrote before applies, so I am gratefully resubmitting this review: I wouldn't hesitate for one minute to recommend Art Hansen for a plumbing job.  We are a senior couple who had put off some plumbing repairs in our 1924 Palo Alto home until we could ignore them no longer. Not knowing where to turn, I looked at the reference page of Yelp and I was convinced immediately that he was our guy. Art was everything a professional plumber should be and so much more. He's thoroughly professional, responsive, diligent and highly skilled. Understanding what some of our plumbing issues were (past tense) with our vintage fixtures, he went about remedying our long standing problems. He took pains to explain the nature of the problems and the possible remedies. Had I known how  little effort it should take to flush a toilet or to stop a faucet from dripping, we would have called him long ago. I want to add that our problems were not trivial. This was not a question of a washer here or there. Parts (difficult to find) were required, and Art had to return several times to complete the job. He did all work neatly and cheerfully, actually working with my husband to find sources for the parts. We recommend him with confidence.