Garrison Incorporated

After a late night toilet backup discovery I text Garrison in the morning to get my septic pumped. They got back to me a little over an hour later with a breakdown of estimated costs, and a time that same day. No fuss and very easy.

The people here have attitudes - bad attitudes. Did not even get a chance to get them to do work - but they charged for the quote (something Bellows and Mountain did not)..

I was helping my GF with the technical details. I asked about a mixer valve as an option of controlling the heat (water furnace) separately from the hot water in showers (bellows idea in their quote).. they told me I didnt know what I was talking about (rudely I might add)..

Next - I was calling all three for schedule (that was almost more important than price) and they would not answer.. I went to my office (upstairs) and called from that phone - they were ignoring me.. I asked why and she told me - we are only dealing with my GF.. it is none of your business.. My GF asked me to deal with them because they were so rude to her and she figured it was from her lack of knowledge.

Bellows is a great company and understand the heating and air business.. They are more expensive, but can meet your needs with things you may want different (higher water flow/more hot water in power failure, more savings on monthly bill).. because they understand the business.. Not sure I can say the same about Garrison.. they know how to unclog your drain and solder pipes maybe.. but they don't understand the business..

The biggest complaint is that they are rude to people and do not act professionally.. I have worked in high stress positions ! You always treat people with respect, you always put the customer first and you always communicate with them politely and timely.. Sadly - this company does not understand that

I wanted to give a review even though we haven't had a chance to work with Garrison Plumbing. Today, a Sunday, I asked for a quote for a water heater replacement. Even though they were closed, I got email and texts asking for info to prepare a quote. I was really surprised! Later this evening I got a text back asking for our location to get someone out asap Monday for a quote. We had already found a plumber so unfortunately this time we will miss out on working with Garrison Plumbing, but I am so impressed with the professionalism and for getting back to us on their day off that I had to give them a 5 star review. That's service!

Phil Garrison is a great guy, enjoyable to be around, busy but easy to work with. He has a team of fast, highly capable, and competent plumbers who can do excellent work when excellence is what you require. Personality was never an issue. Garrison Plumbing did extensive work at our property, renovating nearly our entire plumbing system. It took a couple of do-overs to get everything right and up to code, and it cost a few thousand more than we initially expected, but we ended up with an excellent plumbing system at a decent price. Garrison likes to work off of a fixed price contract, and will tailor that contract to cover precisely what you ask for. For remodels of older homes is not always easy, as you often don't know what you have until you open up a wall or floor. The key to a successful outcome with these guys is to know exactly what you want beforehand, and to carefully check the work at the end of each day to make sure you've gotten it. I would suggest that you provide Phil with as detailed a plumbing plan as possible, including the precise locations of all plumbing appliances and roof vents, with the types and sizes of all materials fully specified. If you want things built to code, get a permit. If you want a leak check, specify it in the contract. If you want copper instead of Pex in some locations, specify it. If you want something other than the minimum allowable slope on a sewer lateral, specify it. Otherwise, when the work is done under a fixed price contract, you may get an unpleasant surprise which may be very expensive to change, such as a toilet vent with 90 degree elbows below its spill line or a roof penetration through the flashing of a skylight. These guys typically work in 2's and are very expensive by the hour. When they know exactly what they're doing they're a great value. When they don't, they do it as cheaply as the contract allows. If you know what you're doing and you provide the guidance they need, they'll do a great job for you. I highly recommend them.

So on a Friday..... need a plumber.... Called them all.
Only one was able to make it happen! Thank you!
The guys came out, clean, professional, knowledgeable.
Highly recommend

I was referred to Garrison plumbing by a friend when I needed a water pressure regulator installed on my house in boulder creek.  They were prompt, did a great job and the price was fair.  I very much appreciate great service and that is what I received.  Thank you guys!

Phil and his crew are my *go to* for anything plumbing related !
They have re piped my house, installed faucets, repaired leaks, and just finished installing my new 5000 gallon rain water catchment tank ! I am so excited to have it done before we get rain !!! Thank you !

Highly recommend Phillip and his team. I have a rural mountain property with outdated plumbing, and had a major leak. It was very challenging to locate the leak, then to access the space, and Phillip went above and beyond to fix it. Additionally, it was a messy (and rancid smelling) job, and Phillip was so careful to keep everything clean! I was so impressed.

I scheduled with Shanna easily through a call and text confirmation, then Phillip and his team members came the very next day! Not only was the price very reasonable, but my work was done quick and accurately! Due to Covid, they followed all guidelines - mask, distancing, etc. I felt safe and trusted this wonderful plumbing service with my home.

These guys are awesome. They answered my call.
They came out the next day (it was late) and did
an excellent job at a fair price. Highly recommended.

Thank you to the Garrison Plumbing team!  My pressure tank finally blew out for once and for all and wasn't going to take another patchwork job by my hand. Shanna answered right away and Philip Garrison responded quickly to assess the situation who.  Gratefully, he prioritized my job so I could have running water again.  Garrison's great crew of Byron and Jacob went right to work on my 20+ year old mess, diligently working until a beautiful new pressure tank was installed with PVC piping that didn't look like a pretzel!  Great communication, great work, competitive price, and I'm a new fan.  I'll call again for future needs and you should too!

We've been working with Phil at Garrison Plumbing for many years.  In addition to service and remodel plumbing they do new Septic Construction.  Phil has engineers that he works with that can handle everything from the design, permitting and final construction of the Septic system.  They also do the new gray water and sophisticated high level filtering systems.  Unfortunately, they don't do Septic tank pumping.
 I highly recommend you call Phil.  He does a professional job at a fair price and stands behind his work.
Sincerely
Eric Lamascus
DiscoverElite.com

OMG. Best plumbers/company in the area. They understood we needed repairs ASAP. Phill was wonderful and gave us a quote/inspected the house right away. His team (Byron and Enrique) came the very next morning to repair and did a great job. He was willing to help us with everything we needed and was very honest, professional, and fast!

Highly recommend!

Great job Garrison Plumbing team!  Water heater went on the fritz and with three girls in the house we needed a fix fast.  Got ahold of Phil around 8pm and by 2pm the following day we had hot water.  

Can't thank you guys enough!  Six Stars

Excellent job! Fast, quick, in time! I have pelican water filter to install my house. They told me how to soak the filter before they came. And they did an excellent job to install, they also gave me instructions how to maintain afterwards!!!

We had a lingering plumbing problem (over several months) in our master bathroom and Shawna sent out Byron and Jacob right away and they took care of it in a jiffy - Thanks all!

My beef with Phil at Garrison Plumbing is that IMO he has an unprofessional work ethic. I made an appt for a small plumbing job (replacing a section of copper pipe on a water heater) for a couple days out..I got a text from his employee changing the appt to a couple weeks out..no biggie. So a couple of weeks rolls by and on the day they were supposed to show up..nothing. Texted Phil about the missed appt...nothing, no text back just nothing. If a biz owner can't even communicate why they didn't show up for a job they scheduled, then I don't want to do business with them. YMMV.

Always great service and work. We have multiple properties and when plumbing issues arise, they are quick to respond and schedule. Glad to have a locally owned company helping us we can trust!

I really appreciate the quick response time. They were able to come out on the same day that I called. Shay/Shane (sorry if that name is a little off, I may have misheard) was very nice, professional, and did an awesome job fixing my problem (I screwed up my water heater thermocouple when I was trying to drain and flush the heater). The rate was perfectly reasonable. I will definitely call these guys again when I need a plumber. Thank you!

We have a community well association and we just had a tree come down and shatter the piping from our well holding tank to our main. Phil came out on time and did a great job replacing the line (4 inch PVC piping). The next day when we turned on the power we found another big leak from the well line and Phil was there within a couple of hours to take care of it.
We will be using Garrison again this summer for some dry season work.
I would highly recommend Garrison: give them a call.

I cannot give 6 stars or I would.. I called Steve on a Mon morning about an overflow problem with my dishwasher..messy but not emergent. He said he was swamped with weekend calls but would see about the next day. I said thanks. At about 4:00, that same day, received a call from Alex at Gerrison and he said he was on his way..Well, he was wonderful and stayed til it was done right and reconnected properly...he was pleasant, didnt hurry and i was do appreciative. Price was very reasonable  and I will go to no one else ever again ! My go to from now on! Thanks again, Steve.....

These plumbers have great communication, quick service, and produce high quality work. There is no problem too big for them. I highly recommend this company for all plumbing needs.

I just want to say how happy I am with the great service Garrison Plumbing has done. Byron and Enrique came out to put fixtures in my bathroom and did such a great job. The came out in short notice and both gentlemen were very professional and couldn't be happier with the outcome! I look forward in future work with this company! I appreciate their hard work! Thanks!!!!

Phil and his helper are the best plumbers I have ever used.  Not only professional, but on time when they say they'll be there, excellent work, care for your property while there, and beat everyone else's price.  If you need a plumber, I highly recommend Phil Garrison.  He also works on and installs septic systems and leech fields.  Call Phil, you won't be disappointed.

Great service. Able to come on short notice and get the work done quickly. Installed an on-demand hot water heater and it looks and works great.

We had an emergency situation when the local water department showed up unexpectedly and informed us that we had a leak out at the meter box (our problem, not theirs- isn't that always what they say?). Sure enough, water was pouring out into the street. After turning the water off, we were stuck with trying to find an emergency plumber to fix the mess. Three phone calls later, we found Garrison Plumbing, and Byron and Enrique showed up. They fixed the valve quickly and efficiently, and were totally professional. Would definitely recommend them!

I used Garrison Plumbing to snake my shower drain and unclog hair.  Great service!
He was on time, professional, affordable, and quick.   I would definitely recommend this local company and will be using him again in the future.

I messed up my shower valve pretty good on a Sunday.  Garrison picked up the phone and told me how to temporarily fix the problem so I could turn the water back on to the house.  Then his crew came by the following week to straighten it all out. Super.

My house in Spring Lakes  (Scotts Valley, CA ) was not able to pass the PG&E gas pressure test so the gas company turned off my gas service.  Phillip set up an appointment to send out Byron and Enrique.  They were able to quickly find the sources of the gas leaks and give me an estimate to correct the problems.  They had the problem fixed in about 4 hours and restored my gas service and hot water.  They showed up on time and wore shoe covers when ever they needed to enter the house.  The price was very fair for the amount of work that they needed to do.  I would recommend them to any of my friends and neighbors!

Great response time.  I needed help on a Sunday with hot water line break.  Garrison and Team found the break and repaired the copper piping very quickly.  Saved my Sunday!

They did a great job on a cracked pipe in my front yard. Their prices were very reasonable and the work excellent. Thanks.

I saw the reviews, so called Phil. He is very old school and a straight shooter; refreshing. Good to work with. Job well done; technicians were dedicated to doing things right. There was an issue during installation not due to his team or product. All was completed satisfactorily. All in all, he will be the first I will call if I need plumbing services again.

We had an exceptional experience with Phil and Jose. We wanted to install a simple outdoor shower in our backyard, and the hook-up to the hot/cold water was not exactly simple. Phil found the access to get underneath our house so the shower could land where we wanted it to. He texted with me to review options on which outdoor shower kit to buy, and then installed it the next week, on-budget and in less than a day. Both he and Jose were top notch guys to work with. So glad to have them as a resource.

Amazing. He was onsite 45 min after I broke my water main digging in the yard and had our water restored less than an hour later. Fast friendly fair price and saved my bacon. I put this number in my favorites. Thanks guys!!

He fixed our problem.
He showed up, reviewed the situation, and went through good trouble shooting techniques (which took some time) and was able to get the job done.
Above average communication skills - plain and simple with no BS.
He enlisted help from his colleagues, which were also good people and did good work.
He was empathetic to our situation, and gave it priority.
I would recommend him for further jobs.

Great job, fast service, knowledgable and efficient. Fixed a bad installation by another SV plumber. I would definitely use again for any plumbing needs.

Solid recommendation for Phil and his assistant. They arrived promptly as scheduled, and worked tirelessly all morning. The old pipes/faucets proved more time consuming than originally expected( hard water/30+ years without replacement), but Phil and I easily agreed on a fair price. Will definitely call Garrison plumbing for future needs.

Phil has helped us several times. Installing new toilets, troubleshooting sink leaks, etc. He is totally honest, competent, fair priced and persistant. We recommend him without hesitation.

I've used Garrison plumbing on 3 different occasions. Each time they have been prompt, professional and reasonable. I was in a real bind recently due to the failure of a water heater at a vacation rental property I own. With guests scheduled to arrive in two days, I was in a desperate situation and called Garrison Plumbing. Whereas other professionals may have been unavailable or charged extra because of the emergency nature of the situation, Phil came off another job to asses the situation. Within 24 hours he had removed the old heater and installed the new one. It was all done at a fair price, and I didn't lose any rental income. Phil Garrison is a stand up guy who aims to please. It's great to have a person in the trades on who I can rely and trust.

Phil is awesome!  He always shows up when he says he will.  He is very honest, courteous and does excellent work.  On every job Phil has done for us, he has done it with obvious pride in his workmanship. He is suprisingly reasonable for the quality of work he does.  If he doesn't know something, he says so instead of giving out bad information & then does his research in a very timely manner and comes up with creative solutions.  When he needs to bring other workers to help with a job, they are just as nice and professional as he is.   He is also an excellent leak finder!! :)!

Phil is courteous, honest and very reasonable about his rates. He's replaced several faucets and toilet fixtures for us with no callbacks to redo anything. I highly recommend his service.