Description
Why You Want Us As Your Electricians You're not going to let just any electrician into your home. Why should you? You don't want to be fleeced. You've been fleeced before, and it hurts. You've spent money on service providers who don't live up to what they say they'll do for you. In the end you're treated terribly. Your phone calls aren't returned. Your house is left a mess. The work you pay for isn't finished well. And then you're squeezed like an orange for as much money as they can get from you. No wonder it's hard for you to trust companies these days. There's so much risk. And it's because of this real concern you have of being exploited, that I put together a business model for my electrical company that takes all the risk off your shoulders and places it on our shoulders completely. Here's how all your fear and risk of being cheated with your electrical work vanishes with Five Or Free Electrical Solutions: We make 5 Promises up front to you that if we don't keep, your electrical work is done FREE. You pay nothing. Period. What 5 Promises? Your Electrical Work Is Completed To Your Satisfaction Your Home Is Left Neat and Tidy, Just As We Found It Your Estimate Stays As Originally Quoted and Agreed Upon Your Appointment Calls and Emails Are Returned Within A Business Day You're Not Made To Wait For A Late Arrival* *If we arrive late without contacting you about our delay before our scheduled appointment, we will complete your electrical work ...
HISTORY
Established in 2011.
Five or Free was founded by Alexis Muñoz 4 years ago with a mindset to revolutionize the service industry for clients with his 5 Promise Guarantee. It's always been his desire to provide a peace of mind to all his customers in a way no other company has done before by making 5 promises upfront to each of them that if he didn't keep the job is FREE. Alexis initially began offering this unique Five Or Free service in the window cleaning industry, and found out how much people are desperate for a good quality service that puts their peace of mind above everything, and takes all the risk away from them of ever receiving a bad service. After 4 years of providing his 5 Promise Guarantee to his window cleaning clients, Alexis partnered with a sister company that has over 10 years electrical expertise and together they launched Five Or Free Electrical Solutions. And now our special Five or Free Guarantee is enjoyed by anyone looking for help with their electrical needs.
ABOUT BUSINESS OWNER
There is not much to say about what we stand for here at Five or Free Electrical other then we like to provide the good white collar value of service to a rough, but respected trade. I personally am a well tenured master Electrician with many different aspects of the industry under my belt. I have learned how to be a leader at a young age and am always looking to have leaders alongside me as a team, and also always looking to develop others too. We do all types of projects from small to the larger more difficult. We are always looking for ways to streamline the industry with the technology in order to have the best processes and procedures for a quick response service to handle the true need that is out there. You are calling the right guy to have your back when your in need of your electrical work done by professionals and right the first time.
SERVICES
Wiring Installation, Electrical Panel Installation, Lighting Repair, Electrical Panel Repair, Circuit Breaker Installation & Replace…, Doorbell Installation & Replacement, Outlet Repair, Security System Installation, Smoke Detector Installation, Solar Panel Repair, Outlet Installation, Lighting Installation, Wiring Repair, EV Charging Station Installation, Circuit Breaker Repair, Doorbell Repair, Residential Services, Security System Repair, Solar Panel Installation, ,
Reviews
I wanted to replace & relocate my main panel with a 200A one before installing solar. End of Nov 2022 I got quotes from electricians referred by friends and also used Yelp's request-a-quote feature to get several quotes, including Five Or Free. Ultimately I went with Five Or Free to do the job and was pleased with the experience and results.
Jonathan first contacted me via Yelp, then talked over phone, and was helpful in the background through the project. Eric D came over to do the estimate and was really friendly/knowledgeable/professional. The estimate was the highest, but I was won over by the inclusion of some extra circuits I knew I'd need later, handling all permit-related work, and peace of mind knowing their high standards/guarantees.
Damell and Eddie did most of the work. New panel, new riser, moving the wiring from the old panel, new ground (had to run it across the house), and the additional circuits. They were friendly and worked hard. Tim came over for some small electrical followups i.e. moving sump pump off arc fault breaker juuuust in case.
There's another Eric who does permitting work who managed the PG&E and city communications + inspections, which went smoothly. He also did a lot of painting, weatherproofing, fixed a attic vent that was bent while installing the new riser, and a big list of other stuff I asked him about to make sure everything was clean and looked good at the end.
I really got a We'll keep working until it's perfect vibe from everyone throughout, which is what I was hoping for at their higher price point. It's now been a few months since they finished the project and my solar installation by Tesla went very smoothly with them connecting into the new panel.
I'd use Five or Free again for big projects or for a big bunch of smaller projects to take advantage of their project management / strong organizational support in addition to top quality work.
I hired FIVE OR FREE ELECTRICAL SOLUTIONS to add an outdoor electrical outlet at my home. We agreed on a verbal quote, the worker did the job and upon completion was paid in full. A few days later, the company contacted me by phone to say that the worker had made a mistake and that I owed them more than initially quoted.
When I asked for the original invoice, the company sent me a version with the new, higher price instead of the original quoted price. This was incredibly frustrating; the company was not transparent about its pricing, they did not communicate any additional charge beforehand, and did not provide me with a copy of the quote to which I agreed.
I cannot recommend Five Or Free Electrical due to their questionable billing practices. The fact that they charged me more than originally agreed upon and failed to provide an original invoice is unacceptable. I would not hire this company again.
UPSELL ALERT!!!! This is one greedy company. One of their electricians came by because I just needed help figuring out which receptacles should be replaced with gfci outlets to make them safer. The electrician didn't even want to address the issue with the straightforward approach. Instead they tried to upsell me on rewiring the entire property and of course charging me many times more for the courtesy. When I told him I just want to do this to make the outlets safer for now he told me straight up it wasn't worth it for them to do a small job like that and so made it clear they only are willing to do the large expensive projects and will push you to go in that direction. If you just want straightforward electrical work and repair find another company is my recommendation and steer clear of these money hungry ones.
The people at Five or Free did a great job installing a chandelier for me. The chandelier was meant for a flat ceiling and the ceiling where we wanted the chandelier is sloped. Eddie came to install it and was very professional. I liked that he was very concerned about the aesthetics of the final solution. The chandelier looks great now! I am very happy with their work and I would recommend them.
Charlie V.
12/07/2022 12:00:00 SA
We wanted to get a new GFCI outlet in the bathroom for a bidet toilet we plan on getting and the came and assessed the job quickly. We set an appointment for it that day, and they came and did the job very quickly and left the place looking great! I would definitely use them again. Thanks for everything!
Alliah Y.
05/05/2023 12:00:00 SA
Five or Free electrical has yet again saved the day for a tenant of mine! We had scheduled an appointment for new wiring and new outlet and switch installations, and originally I asked them to drill holes inside the home to save costs, rather than run the line from the outside of the house. Well this morning Damell called me and told me they were going to run the line from outside the house and take care of the extra expense! Not only are they super courteous, they are always on time and very reliable and responsive. Cory and Damell made sure to keep me updated through the entire installation today from start to finish. Cory even took it upon himself to provide me with videos and photos of the completed work. The Five or Free electrical team has easily become my go-to for anything electrical!! You can trust that they will always go above and beyond and make sure you're happy and satisfied with the work.
Big J.
11/08/2022 12:00:00 SA
I had previously reached out to five or free for a quote but eventually had my solar company that was doing work include what I'd reached out to Five or Free for.
I decided to give them another shot for a very very simple job. Probably should've done it myself all said and done. I was quoted $225 for literally 20-30mins worth of work. Cutting an existing wire that had been wired to the dishwasher and installing an outlet box for what I thought was needed for code.
Seemed like a high quote for a 1/2hrs time but decided to give them the chance. After the work was done
1) i was disappointed to learn I didn't need to have this work done, it would've been fine to wire the new dishwasher directly the way the prior unit had been. It actually made our dishwasher install unnecessarily harder. Also disappointed because I feel I'd obviously overpaid, AND our quoting rep could've better educated us rather than making a quick buck. I'm in sales, I'm well versed in educating customers on what's right / needed for a job vs just pushing a sale.
2) install rep gets a 4/5. Quick and professional but didn't put the box where we'd expected or hoped. With the dishwasher plugged in we actually can't set the washer back far enough due to the plug hitting the back of the unit. So I'll end up having to rewire the dishwasher with a flat plug.
5/5 company response time and providing free quotes
4/5 person providing quote
2/5 quote / value of $ for work.
4/5 install techs professionalism
4* review is a fair representation. They are nice guys, professional, I appreciate the customer service response times(top notch) and that the job got done. But I likely won't use again. This isn't a dig or request for compensation. Just a full honest review.
The team was awesome! Communication with them about what we wanted was easy and efficient. The team worked tirelessly on our all-day electrical project. I really liked the bios about each person that the company sends out -- it was really nice to know more about the people we were working with. Two thumbs up.
Very professional with reasonable price. Tim came on time and did extra inspections to make sure the job is done correctly. Highly recommended.
Stephen T.
08/07/2021 12:00:00 SA
They responded quickly to my request and we booked an appointment within 24 hours. Very responsive, excellent service, and very high quality work. They replaced my sub-panel and did a great job. I will call them again for service if I need more electrical work.
Cecilia L.
11/02/2021 12:00:00 SA
Can't express my appreciation for their above and beyond services in helping my problem.
Today, my electric for the master bedroom and bath room are all shot down. I reset the circuit button and the circuit breaker, but can't bring the electric back. So I contact Five or Free, since they did a wonderful job in June for my kitchen light.
John Booren called me back promptly, understand my issue, but told me that their schedule is full till the end of the week. To help out my situation, John asked more details on the issue, how I reset, and recommend me to do some process of resetting as he instructed. It worked! Can't express my relief and appreciation.
Following is my review for the job they did in 6/7/2021 that I placed on the other site:
Professional! Professional! Professional!
From response to my request, visit to giving quote, confirmations, technician installation are all conducted in a very efficient and professional way.
Timothy came to give me quote. He was very courteous and patient. He is not pushing us to sign the contract, but give us various options that suit our needs.
Ethan (project manger) confirmed the project, products and installation day. He is also very patient to answer our questions regarding various light options.
Cory Faber (Technician) removed my old T12 Kitchen fixture and install LED Light fixture. The works were done beautifully. On top of general installation, he also makes sure the new fixture was positioned to our request, patched up hols from old fixture, cleanup all debris when work done. Friendly and very efficient on his works.
Over all, this is a company win my trust and business. Highly recommended!
Nitin M.
08/04/2021 12:00:00 SA
It was not worth my time to request the ostensibly free assessment. Time was set up for July 12th. On the morning of July 12th, I received a text stating that they would like to reschedule to July 26th. Arrived on the 26th without our approval. The person who arrived was briefed on the problem and spent some time investigating it. Other issues discovered were appreciated. I got the quote the same day, ignored the main problem, and gave a quote for everything else except the problem I wanted fixed. Thought it was a mistake, but it's been a week and despite multiple emails, they are still not ready to provide a quote, including the main issue. My experience with them has been negative. They are unresponsive and appear to be focused on skimming.
donna s.
03/06/2020 12:00:00 SA
Very nice company and professional. I think the price point for my estimate was somewhere in the middle of the three bids that I obtained but they were kinda tellIng me that I needed more work and upgrades than what were necessary. Sure maybe one day I can upgrade my panel but it's not a necessity right now. After speaking with several other electricians I realized that the extra work was not a necessity right now.
So if you're on a budget maybe this isn't the right company. As a woman I really don't need companies to tell me I need xxxxx xtra work if it is not a necessary nor what I asked for an estimate for.
It could feel like they are trying to take advantage of someone. I am more than capable of researching the specific worK I need to verify what is and isn't warranted.
We called Five or Free Electrical Solutions in February to replace three bathroom fans that had gone out. When they arrived and replaced the first fan they explained the electric lines to those fans were also out. They replaced and rerouted the electric lines to get all three fans working. We also had them replace one of our kitchen fluorescent lights with a more efficient LED light fixture.
The next day we notified Five or Free that the light in the stairwell went out after they fixed the fans. We were pleased to learn there would be no charge for the last repair since it was covered.
We highly recommend Five or Free Electrical Solutions for their quality work, great service and communication from their technicians doing the work.
Xun W.
04/09/2021 12:00:00 SA
Excellent diagnosis and quote from the electrician. Very helpful, trust worthy, and did not try to pressure sell / fix things that are not needed.
Jim Z.
02/09/2022 12:00:00 SA
I dont want to give a low score because I dkd not proceed, but my experienced retired contractor friend advised me to go elsewhere when he saw the $3,500+ quote to replqce my subpanel. First, I ended up getting the job done for $150 by my hanyman when I figired out it waa just a circuit breaker replacement. Second, there was nothing wrong with the panel itself. My contractor friend said look for rusting/corrosion around the bus bar and there was none. Third, the rationale to replace the subpanel was due to the current one being out of code, not because it failed. However, there is no reason or requrement to bring it up to code for a circuit breaker swap. Fourth, even if there truly was a reason to replace the panel, their quote was double of what it should cost. Fifth, even though I did not proceed they kept sending auotmated messahes to review them. My contractor called them hustlers, but you be the judge. I have a lot of property and I go elsewhere, but if you want prompt response, professionalism, dont worry abiut overpaying for stuff, maybe this vendor is for you. Different strokes for different folks
Michelle f.
08/03/2020 12:00:00 SA
Awesome service!! Quick, efficient and honest!!! These guys know their craft! N
Would use again in a heartbeat.
There are plenty of other electricians/companies out there and I'd suggest going with someone else. The tech quoted me $4700.00 for a generator transfer switch and said it was originally 7k. What a joke. I think they forget that we have the ability to get quotes from other vendors and customers can and do their homework prior to securing a vendor. The tech had to call another technician that specializes in generator transfer switches. Why would the company send a tech out that didn't know what to do in the first place. FYI: all the other electricians quoted 1K to $1500. Go elsewhere.
Excellent end-to-end experience. Five or Free responded to my inquiry quickly with a phone call. They ensured their technicians are fully licensed, and they would provide a free initial assessment to help determine the work and cost.
The quote I received was the best amongst the crowd. However, their service was also top notch. Not only was I getting a good rate, their team were friendly, candid, and professional.
Chris and Cory were the assigned technician for the panel replacement. They walked me through the details of their work plan, and thoroughly explained the process of their job. Through out the job, they ensured our home were not impacted by any of the debris. They were so neat, that it felt like no repair work had even taken place. They are true professionals that I would recommend.
Overall, I'm very satisfied with the project outcome. It's a piece of mind to know that my electrical panels were done professionally.
EricD showed up on time and had a mask on along with shoe covers ready to enter our house. He was professional throughout the appointment and was quickly able to resolve our issue. Pricing very reasonable, Highly recommend!
The issue was not resolved, but it certainly was for not a lack of trying. Jonathan on the phone is great and a please to speak with. I am giving 5 stars because the thing we needed to find (a transformer) was buried deep somewhere in the house. However, the tech did provide workarounds and an alternative to make things right which is very much appreciated.
They arrived on time. Provided a text when the technician was on the way, and the tech was very courteous while at my home.
It is always a crap shoot if you are going to get good service, etc. I am glad Five or Free met expectations.
Hats off to the team.
If we ever need electrical work again, we will come back to Five or Free Electrical Solutions!
I love the way you handle business. From the text messages that kept me not only informed but the way you introduced your staff as they are on the way to my house.
Christian was a true professional and extremely hard working! He kept everything neat as he worked so hard. The job he did looks great, everything is working and my husband and I are very pleased.
Thank you!
James M.
05/05/2021 12:00:00 SA
Tim was awesome! Showed up on time. Solved the issue super quick! Was friendly the entire time! Followed all covid protocols! We know who to call next time! Thanks
Wen K.
11/06/2019 12:00:00 SA
It was easy to set up appointments and got reasonable pricing for the work. Job came on time and finished the work beautifully and cleaned up after himself. I would definitly recommend anyone who needs electrical works at home. Happy that my house is now LIT.
Great service. Timothy was incredibly helpful and professional. He quickly diagnosed and address our problem, along with explaining what happened and how to prevent future issues. Great guy, great service.
Five or free electrical grounded our outlets in our old house (built in 1948) and added new ones. That also installed 2 ceiling fans. Their communication was good and they worked fast. Everything they worked on is working great.
Nico O.
12/10/2019 12:00:00 SA
Super professional service. We had a kitchen outlet installed by a fly-by-night electrician. Needless to say, it never worked. A friend recommended Five of Free as they had done a great job rewiring his entire house so we gave them a call. Jon was fast to schedule an assessment, and Sal was a consummate professional and all around good guy, quickly evaluating the problem and clearly explaining my options. He even showed me how to reset the GFI that had popped under my sink and stopped the garbage disposal from working. He also arranged a discount for our friend's referral. Jon quickly scheduled the work and Chris and Al got it done super fast. They were polite and professional and left the kitchen spotless when they were done. Class act.
Mark L.
08/02/2019 12:00:00 SA
They did a great job with wiring new lights and outlets in my master bedroom. Josh, Christian and Gilbert were extremely helpful. A mistake was made with the height of two sconces, but the team readjusted them without hassle and patched over the holes expertly.
The team also cleans up very well and provide stellar customer service. I highly recommend Five Or Free!
Hands down for prompt responses! Easy to set up appointments for both the estimate and outlet installations. They always text me to update their arrival time so that I don't have to sit at home forever waiting. I had called many electricians in the area and they are the only one with fast response and reasonable price! The electrician Chris is super responsible, installed a beautiful outlet without a mess (not even leaving a peck of dust).
I needed a sub panel in the garage and our main panel is on the other side of the house. FoF ran the wire across the property through existing crawlspaces and conduit without needing to put any holes in the walls. I'm very happy with the result.
Winnie T.
08/09/2018 12:00:00 SA
From the very begin trying to get a quote was kind slow but soon Sal received the pictures I took according to his direction was able to assess the project -- install 40A 240V EV charging station and started 2 days after. Here came two men team Ethan and Allan surveyed the situation and discussed with me the best way to install to avoid unnecessary holes and dust. They worked so professionally, efficiently with care got the job done in 2.5 hours. I'm a very happy customer and would call them up again when I need help.
Five or Free was great. They were very professional, easy to work with, reasonably priced, and very responsive. I loved that they sent a text, showing me a picture of who was coming, so I knew who to expect.
I would high recommend them.
Five or Free has worked for our family twice now, on large jobs, and both times their work, competence and attention to detail were outstanding. Each one of the electricians was prompt, polite and personable. Their estimate was accurate and reasonable, and they did not charge for work it was determined unneeded. Special commendations due to Allen and Justin for their great job this second time.
So, use this company, Yelpers! 5 or Free was excellent for us and can be for you too.
When I was preparing my house for sale, a home inspector surprised me by informing me the electrical panel was substandard and needed replacement. The first contractor I contacted, a specialist in such replacements, told me the panel had to be moved to meet code, the only suitable spot was in front of the house, but the City would not approve placement there due to esthetics. He advised me to apply for a variance with the Planning department, which he predicted would take five months, and after that to call him again. Needless to say, I checked with multiple other contractors and heard other opinions, but did not find one I trusted who seemed to know what they were talking about and quoted a reasonable price. They all expected me to obtain approvals from the electrical supplier and government entities before they would start work. Finally, I called Five or Free Electric.
The experience with Five or Free was a cut above all the others. They were prompt, confident, knowledgeable, and assured me they would handle any and all contact with government inspectors and PG&E. Their price was comparable with that quoted by the expert I had first talked with. Above all, they were true to their word, performing excellent work in accord with the timetable they had proposed. Gilbert, Josh, Allan and Tim were all courteous, prompt, helpful and totally professional. Ethan did a great job managing the project. These guys know what they are doing and know the City inspectors; the inspectors know them and know they do great work so everything went extremely smoothly. I am so glad I engaged Five or Free Electric.
Dina F.
11/09/2018 12:00:00 SA
These guys were great. The first visit was to provide an estimate for the work (we purchased an electrical car and asked them to install the charger in our garage, connected to our solar system, etc.). He showed up on time, was very friendly and professional. He explained all the work and exactly what they were going to do. We scheduled the work for two days later. Josh and Tomas completed the work within a couple of hours. They did a fantastic job, on time and on budget. My five-year old son enjoyed watching them work in the garage and they were very sweet talking with him. I would definitely use them again for any future electrical work. Thanks.
Showed up as soon as they could to provide an estimate and then again to do the work. When something unexpected arose as soon as our electrician left, I called the office and he returned within minutes and stayed until everything was working perfectly.
Five or Free installed 3 floodlights and a ton of wifi wall switches. The were great to work with from the start. They made time for an estimate at a time that was perfect for me, they were thorough in their explanation of the work that they would do, and everyone was just so darn pleasant to speak with (on the phone and in person). They did the work as requested and everything seems to be working perfectly. Thanks to the entire team for making this home improvement awesome!
I would actually give Five or Free 10 stars if I could!!! My experience with them was nothing but professional, accommodating and responsive. We had just moved into our home when we were faced with some wiring issues. Many of our plugs were not grounded especially the ones that our 60 television needed to use. In fact there was no power to that outlet!! One phone call and Emmanuel was ringing the doorbell!! After a thorough review of our situation he made a recommendation that involved making our old knob and tube wiring safe without rewiring the whole house and putting in overhead wiring for an overhead lamp. The next morning Josh and his crew showed up before 9 and worked tirelessly the whole day... no stopping for lunch!!! Their communication was flawless!!! I could even track where Josh was as he drove in from Modesto early in the morning!!! I could not recommend this company more!! They were an absolute pleasure to work with.
Sal was super helpful and very polite. I'd definitely use again!
Jay J.
12/08/2019 12:00:00 SA
I was told that replacing my electrical panel was a good idea since I am having an HVAC system installed. I called around for quotes for this and this was by far the most responsive company. They graciously rescheduled after I had to cancel the first appointment and came by with a field tech and installer. They carefully went over what they would do and for what price and clued me into why their company is named what it is which....I have to say is a great gimmick and a real selling point. I suggest you ask them to tell you what it means. They came in at a higher bid than most of the other companies but the level of detail and face to face customer service made the final price worth it. Allen was super personable and very knowledgeable. He had another cool soft spoken dude with a beard with him but I don't recall his name. They went the extra mile and did some patchwork and finishing work to make sure I was happy and provided me with temporary power so that I could work while they worked. I was stunned when they completed the job in one day. All of the workers that came with Allen were courteous, professional, thoughtful and efficient. I would recommend this company to anyone and will continue to use them in the future. Thanks, guys!!!!!!
Job was to install a new fan/light fixture in bedroom & remove a ditto in kitchen and replace with a plain light fixture. Eddie & Chris arrived on time and went right to work. They cheerfully accommodated my own screw-up as I discovered at the last minute that the kitchen light fixture I'd picked was way too big and I had to make a quick run to buy another light. They made helpful suggestions, cleaned up properly, and did an added job replacing a light switch. Only problem was that they didn't notice that the fan light bulbs supplied weren't compatible with the new dimmer switch.
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