Ernie's Plumbing & Repair

John came out with his partner on Xmas to fix a leak from a broken pipe. They fixed the pipe in a orderly fashion . A week later John came out to replace a new water heater in a timely fashion.Great job. John was very friendly explained everything that needed to be fixed in . John is truly a professional. I would recommend him for your plumbing needs.

I've always had fantastic service from Ernie's. Miguel just fixed my clogged kitchen sink quickly and efficiently, but I've had great experiences with all of their technicians every time I've needed help with a plumbing issue. They are always very responsive, friendly, and knowledgeable.

Ben, called to let me know when he would be here,  he explained what i needed to repair the main house shut off valve, we agreed, and he did a very good job. Had water flowing the house in about an hour! Very good customer service.

I have used Ernie's services several times over the last few years.   They respond quickly, are professional and do great work.  I would recommend them to anyone needing plumbing services.

Love Ernie's Plumbing! No matter who comes out, they are professional, friendly and know their stuff! They will take the time to explain the problem and the fix. I called to set up an appointment and they were out here the very next day and picked up the ball that my home warranty company dropped and couldn't/ wouldn't resolve (which he'd explained was a common issue and fairly easy to fix). Tech was here for maybe 45 minutes and problem solved, with a smile and professional & friendly attitude.
Especially love that they are Gilroy local and it feels like you're getting that small town attention. Thanks, Ernie's! You're our guys!

Fast response and arrival, reasonable fee. Definitely recommend to friends and family

HIGHLY recommend Ernie's Plumbing. This is now my 2nd time using them and I would use them time and time again. Our toilet and bathtub backed up and I submitted a request online very late Saturday evening and to my surprise I woke up in the AM with a response from Rosie letting me know that she could have the Plumbers at my house by 7am on Monday morning, unless I wanted to pay the emergency call fee of $350. I opted to just wait until Monday and Miguel was here as scheduled. He was able to get the backup resolved and was so friendly, professional, and just overall awesome. Thank you for fixing everything in a timely manner, cleaning up on your way out, and wearing a mask to protect us both.

Waking up to a flooded bathroom/laundry room was no fun! We're new to the area and saw people recommending Ernie's on a FB group so thought I'd give them a shot. They answered immediately and had someone here within 20 minutes! Service was quick, hassle-free and professional. Added Bonus: we love a family-owned business.

Ernie Jr is a longtime Gilroy family plumbing business who can fix any plumbing issue. I had a clogged toilet that was making weird bubbly noises and then backing up. Took a video sent it and they came out right away. Turns out they had to pull and replace the original mfg toilet -Mayfield- and found a plastic circle restricting water and ahem flow.

I am so impressed with these folks! Our hot water heater went out and personally I hate cold showers!! Called Ernie's and talked to Rosie. She was professional and was able to squeeze us in to replace our old water heater. John came out and was prompt and did a great job. Thank you Rosie and John...I can now get out of my pajamas and take a hot shower! I also love to use family run businesses because they care about their customers.

Called Ernie's Plumbing to purchase a new water heater. Was quoted a price and made an appointment. When they arrived with the new one, Ernie Jr asked why we were replacing old one
I explained why and he said let me see if I clean it , it would start it.
He did and it's working, Don't need a new one yet! Saved me over $2000!
Honest people, thanks again.
Carl E

I have had numerous leaks which cause mold and then my asthma takes me down.  Miguel (who is so very knowlegeable) found the leak that was making me sick and fixed it.  So very grateful.  Honest and fast.

Called Ernie's about our water main leak in the morning. They came same day and earlier than expected (good thing), gave a fair estimate, and completed the work quick and reliably. They took pictures of the issue and the repair. And cleaned up so well I had to actually look to see where the lawn was dug up. Great work!!!! I will definitely call them again with any other needs. Thank you!!!

Fantastic service, very friendly and professional. They are always on time and very efficient with their repairs. I've had them out multiple times and they've been consistently great.

We have been using Ernie's ever since we returned to Gilroy 4 1/2 years ago. He and his family have replaced a kitchen sink, faucets, repaired leaks and just recently got my wife's earring that went down the bathroom sink. I would recommend them and trust them without a doubt.

Charged my elderly mother $800 for replacing two bathroom sink faucets that she already had purchased.  Ernie's sent two men who took over 2.5 hours to replace, 20 minutes at their truck writing up the invoice, and 10 minutes to tell my mother how difficult and hard it was.  Her house is only 15 years old.  What a rip off!!

Worst experience ever. We gave them two chances to fix their errors and failed again the second time. Had a house in gilroy took 25 min and charged 200 dollars. The entire water pressure was normal but after they came to fix the water temp issue, they messed up the water pressure. It's like someone is peeing out of our shower.

We called them, then they blamed us and said that it was our fault and we must have touched something.

Real good customer service. They came yesterday, the water pressure is gone and now they are complaining and now accusing  me that I touched something.

That must be the way he operates business.
His name is Fernando.
I will be reporting them to the better business bureau.  

Thanks guy. I hope anything related to water breaks in your car and your house.

We have used Ernies twice for minor repairs. I'm really impressed by their service. It's clear they know that being efficient and not overcharging will result in continued business...we will continue to call them anytime we need plumbing help.
I highly recommend Ernie's!

Our 6 year old water heater recently failed on a Saturday morning just before my wife and daughter were to arrive home from a long trip.
Ernie Jr. and Miguel came by within an hour of calling Ernie's Plumbing and Repair Service, diagnosed the problem, and replaced our water heater with a much better, new, water heater.
They hauled away all of the old components and cleaned up the entire work area.
In the evening when my family arrived home they had hot water available and all was good.
I really appreciated the fast service that Ernie Jr. and Miguel provided and I would not hesitate to call them again.
Thank you Ernie's.

Great help when I needed it most! Quick in and out service. Very professional. Thank you Ernie's!!

I called because I have a leak under my house. I want an estimate. I was told I would have to pay a minimum of $160 for an estimate. Additionally, the scheduling was difficult. If the person was to stay after 5pm, the cost was to go up. The reviews here on yelp and next-door make it sound like these guys are wonderful. The lady on the phone and whoever she was talking to made it sound like they were difficult to deal with. I have a leak. I need it fixed. I want an estimate. Simple as that. Licensed contractors are not supposed to charge for estimates.

Nice to deal with and on time on both visits. But caution is advised as they overestimate the time and cost then do not discount when it takes less time than estimated.  End result was very unprofessional looking and ugly.

I feel taken advantage of because they described my toilet replacement as a very complicated job that would take a lot of time. Estimate was over $700 to replace the toilet due to complexity of dealing with old house plumbing and the need to sweat old lead fitting.

Turns out they did not need to deal with any lead sweating but the end result was ugly as the replacement toilet sticks out further and there is a huge gap between the wall and the toilet.

They were here one hour and took only $40 off the price even though work effort was much less than estimated. Toilet was $230 according to plumber and I suspect that price was inflated. In the end we paid $710 for a simple toilet replacement that took less than an hour and looks unprofessional.

The old adage, fool me once, shame on you; fool me twice, shame on you comes to mind. They got a premium price for a below average job this time but they have lost any future business in plumbing our old house. I'd rather deal with the big boxes than be taken advantage of again.

Updating this review: we've since discovered through our own research that there are viable options for retrofitting an old toilet so there isn't a huge gap between the wall and the toilet. One would think that an expert plumber would know this and provide advice on how to make the end result professional and not an eyesore.

Our water heater failed and backed up our sinks/toilets/showers.  We unclogged some ourselves while waiting for service.  Fernando came out and was calm and professional and got all fixed in about 2 hours.  The charges were reasonable and worth every penny.  This is the second time we have used Ernie's and have been happy with each experience.

Earnie Jr. was great and helped me to solve a problem with what he called a  Flapper. Basically it took him 10 minutes to remove an insert at the outside pipe and they charged me $250.00 which was excessively high for the amount of time and difficulty to fix. It was on a Sunday however and they were at my address within about 15 minutes so very good response time. They stated that the standard price for a fix/visit on a Sunday was $250 and wouldn't adjust it down. I don't think I'm going to use them again.

Ernie's plumbing did not let me down. In fact, they went above and beyond in their service and ability to take on this job for me that many other plumbers would not touch.

Ernie Jr. was professional and meticulous in his work as was his partner. I can now go to the next stage of my drainage project for the front of my home now that I know the dimensions and placement of my once elusive drainage pipe. These guys rock!

John, from Ernie's Plumbing, has had to come to our house several times because the company who built our house did a poor job.  Every time John comes, he leaves our kitchen and bathrooms in better shape -- much better shape.  

John is extremely punctual and responsive.  Does fantastic work and leaves the job site clean.  Most importantly he is easy to talk to and very kind and thoughtful.

Rosie -- the person who answers the phone for Ernie's Plumbing -- has also been very kind and helpful.  There's a certain amount of stress when you have to make a call because of a plumbing problem.  You want someone who is on-the-ball and helpful and that is what I have gotten with Rosie and with John.

We are EXTREMELY happy with this plumbing service and will use them whenever we need plumbing or drain help.

Amazing service!!! Alfred was professional and efficient. Fixed our issue with our kitchen sink in about 30 minutes. Will definitely be a returning customer.

Never had a problem in the past, but one of Ernie's guys has completely changed our opinion. We had the sound of running water (like a hose bib turned on all the way) when no water was supposed to be on. I was investigating the problem & isolated the noise to one of the shutoff systems & found a bad shutoff valve (this is when we called Ernie's). I needed that brass ball valve replaced so I could continue hunting down the running water noise. Also, I wanted one of  the pop-its on the backflow cleaned out, & I wanted them to make sure there wasn't some obvious leak  under the house causing the running water noise. So John came out. First, he wouldn't touch the ball valve because the galvanized pipes looked old. The backflow had 2 shutoffs which worked fine, but because of being turned on /off A LOT lately one was made stiffer because I had to tighten the gland nut (makes it harder to turn the handle). I told this to John more than once. He should've known to loosen he gland nut to turn the lever or NOT use those shutoffs at all since he had a meter key to turn off the water right at the meter...What pissed me off was seeing John torque on the threaded valve STEM  with vice-grips (at the very least he was stripping the threads!) but WORSE, the stem snapped off! John's solution: replace the WHOLE BACKFLOW device. He did find that the regulator was bad. The estimate to have the regulator & backflow replace -
$2,300.00, which included the 1 1/2 hr visit for all of the WORK?????!!!  for that day....We didn't approve the quote. Why? Turns out we don't need a backflow (thats the part that John blatantly broke unnecessarily & most expensive to replace). In fact, John never asked about our well & if it was connected to our system. It isn't, thats why we don't need the backflow. But the labor estimate of $1,500.00???? Thats just a RIP-OFF! And the audacity to charge $300.00 when nothing was fixed!!! Karma....Turns out one person replaced the regulator, removed the backflow & installed a new shutoff, & replaced that bad ball valve in under 2 hours (which eliminated the mystery running water noise). All of the things Ernie was going to charge us $2,300.00 to fix & another licensed plumber did it for under $500.00. Shame on Ernie's for employing a scammer like John! We like Ernie Jr. but this call totally changed our opinion & we'll never use Ernie's again.

These guys were not easy to work with. When they came to our home to replace the kitchen faucet (I was out of town) the Plummer didn't have a few simple parts with him. He left our home without fixing the problem and gave instructions to my wife for what i would need to buy (a simple water supply hose). Then when I came back in town a few days later he came out to replace and complained about how bad the construction was under the sink (remodeled within the last 10 years). Grumbled about how difficult it was for him to hook up the new faucet (duh! i would have done it if it would have been easy). In the end, he charged me for two full visits (even though the first time he didn't fix anything) .

Now, about two months later, the darn thing is loose! I call them back and the same guy gets on the phone and tells me I'm going to have to get a contractor to modify the cabinet under the sink. I have 15+ years experience as an electrician and if I had to get a contractor to fix every little problem I ran into while installing lights, fans, equipment, i would have never completed a job!

These guys aren't concerned about customer service or quality and they over charge. Very sad for a local business.

Very responsive and helpful for a problem with a kitchen faucet fixture that was leaking, and needed to be replaced with a new one, but was difficult to remove. I called Ernie's, made an appt, and they arrived within the time frame they confirmed. I explained the situation and the plumbing rep (John)  knew exactly what the problem was. He explained in detail how it was going to be fixed, and repaired the problem in no time. Great service.

Ben is the best. Came out to fix the hot faucet on my bathtub.( my home warranty company sent out a pluming company that told me it could not be fixed unless the tub was ripped out)Ben wouldn't give up until it was fixed. He came back with Miguel and together they got the job done and the bathtub is still in place. So impressed and Thankful, for the hard work and determination to get it done!!!!

Ernies plumbing , is very reliable.  Always quick to fix the problem.  Fernando,  miguel and jr are always professional.  Best plumber's in town!

Ben the plumber from Tennessee was excellent. He arrived within the scheduled time which was greatly appreciated. He was very patient with me as I tried to explain the problem with our toilets. He diagnosed the problem with our two toilets and made the repairs expertly. Overall very pleased with the work performed and would definitely use them again.

Ernie's is great.

They've helped us with a number of fixes ranging from drain snaking, faucet repair, and a complete reinstall of our sewer line.  They are always on time, always professional, and always provide quality service.

We have used them for years.  Recently we had a small leak that required repair.  They did a great job and were very quick.

Ben the new team member from Tennessee did a great job on our 60+ year old shower problems. As a landlord, I have come to rely on this company for all our plumbing problems. Not cheap, but fast, competent, and honest - and they get it done right the first time.

Though I didn't get to have them do work, I'm not happy with the customer service.  My backyard was flooded.  It was coming from under my grass, sprinklers perhaps.  Anyway, I did everything I knew how to stop the water running but when my yard started lifting,  I called, what was listed an emergency service, Ernie's.  The dispatcher took my info and said she will try to contact a plumber on-call.  Around 20 min later, I called back to see if she had any luck and she replies with oh, yeah, so I was wrong.  Apparently they stopped taking calls for the night.  Um, when were you going to let me know?!  I had to call them to find out no help was coming?  Thankfully my neighbor was still awake to help.  Don't call yourself an emergency plumbing service if you can't deliver emergency help.  I'm sure they are capable and professional while on the job but that dispatcher needs training and the company needs to list conditions on emergency services provided.

Two plumbing contractors came out and snaked the main drain and still did not fix the problem of backed up sewer. I crawled under house to find a broken main. Called Ernie's plumbing for help.They came out that same day, crawled under house and verified two problem areas. Gave me an estimate and recommended a company that would clean up sewage spill. Ernie's came out the next day after clean up and replaced the main drain pipe in two locations. They did a very professional job and for less than the original estimate. They were professional, friendly and honest.  I will be calling them again when we remodel our bathroom.

Ernie's Plumbing and repair service came thru for us. Called in the am and had someone come by in the pm. They were running a bit late but I was grateful they showed up. He fixed both our problems and we are good as new. had recomendations also.

Would recomend.

Ernie's replaced about 50 ft of sewer line for me.  Unfortunately, I have a monster of a sewer line and part of it ended up collapsing over time.  Ernie's came out quick and went through all the protocols to try and solve the issue.  TIP If you have a clogged sewer line and it cant be unclogged by the powerful snake they have opt to use the camera.  I think if i would have used the camera first I could have saved some money on the digging and prior work before the main problem was fixed.  Alfred who was th main contact for me was awesome.  Customer service and communication was superb.  All the work was done very professional, the landscaping of the grass to go over the trench was put back satisfactory.  They are plumbers not landscapers so if you have to do trenching prepared to level and fix the turf yourself or gardener. They cleaned up very well and Ernie was able to work with my home insurance so I wouldn't take the complete hit on my wallet.  Like some other Yelpers have noted Ernie's isn't the cheapest plumbing company in town, however as the saying goes :you pay for what you get.  Definitely would call Ernie's team again. Thanks again!

Ernie's may not be the least expensive Plumber, however, you can trust them to be prompt, do as they say and get the job done.  We have had them out to our home on three different issues and in all cases they completed the job as promised.  I would use Ernie's again because I can trust them.

Call them, explained the problem, got a a two hour appointment time, technician showed up as expected, told me the price and promptly fixed the problem. Very nice to deal with.  Fair price for the job.

PLEASE DO NOT USE THIS SERVICE!!!!!!  I accidentally broke a piece of pipe at a customer's house; first mistake was telling the homeowner to get it fixed and I would pay the bill.  Unfortunately this older couple called Ernie's Plumbing. They ROBBED THESE PEOPLE BLIND!!! They charge $360 AN HOUR.  ($210 and hour for him; $150 and hour for A HELPER).  There was $20 in parts involved....then they charged them for another trip to turn back on the water. I am a handyman and should have just done the work myself. I will be contacting the Contractor's Licensing Board immediately.  This was absolute highway robbery and if the unsuspecting homeowner had not had already paid this bill, I would flat out REFUSE to pay this.  They took advantage of an older couple and convinced them it was an emergency (which it was not) so they could charge them the emergency weekend rate.  They should be ASHAMED OF THEMSELVES!!! Zero stars for sure.

These guys are professionals. They showed up on time and completed the work promptly and were polite and clean. Alfred put on shoe covers without me even asking and cleaned up after himself. I will definitely use them again!

Technician turned up within 30mins of the call and fixed the problem in a matter of minutes, which a previous plumbing company had spent 6hrs trying to resolve to no avail; highly recommend

Our kitchen sink was clogged so we gave Ernie's Plumbing a call. They set us up with an appointment immediately and showed up at the time promised. Fernando was professional and courteous and fixed our problem in less than 30 minutes. Will definitely call Ernie's when we have plumbing issues in the future.

Ernie's Plumbing the worst experience...charge more than what they quoted.  did not stand by their work or product that was installed.  i would not recomend this business to my worst enemy.

We have used Ernie's Plumbing on 2 separate occasions.  On both occasions, the entire communication was professional and polite.  The owners and employees are skilled and knowledgeable, their communications effective and timely, and we were treated very professionally.  The quality of the work is very good, with accurate scheduling, complete work and thorough cleanup.  The field techs have very good interpersonal skills and are very customer-service oriented.  We would definitely recommend Ernie's and would use them again.

Bad diagnosis, didn't fix the real problem and left my tenant w/o water for hours. I had a pressure problem with old plumbing and they suggested replacing the valves which I was skeptical about to start with but their service had been good in the past so I trusted them. They assured me that there was enough good pipe to replace the valves before they sent out the plumber. Their tech called me while I was in a meeting to ask if I wanted to cut the pipe and when I didn't respond 10 minutes later he cut the pipe anyways knocking the water out. Then he left the property with no water for my tenant. $700+ & 6 hours later into a $300 simple repair they finally fixed got the water back on but the original problem was not fixed. I have two shiny new valves and a big bill but no fix to my problem.

I used them to fix a valve on my main line. It worked for a bit, then leaked. They came back and fixed it later. Another time I had them quote for a small job, running a line under ground. they came back with such a ridiculous price, I was sure it was a joke. NOPE. Thats ok Ernies. I had a competitor do it for a fraction of his bid, and they even came from San Jose. Watch your back with these guys!

So picture this. Holiday weekend, day after Thanksgiving. In laws at the house. Birthday party in 4 hours. 20 people coming. Clogged kitchen sink. In the process of trying to unclog it, blew out some pipes, just about exploded, mess like you can't believe (don't ask trust me). Called  EVERYWHERE to get this fixed.  Got hold of Ernie's, Ernie Jr came out within the hour. He replaced all the pipes under our kitchen sink, had us up an running in about 40 mins. Friendly, clean and quick. Love these guys. Would call again anytime. Thanks!

The service was ok. But had to paid for 2 technicians while they waited for someone else to come in patch up a wall before they would finished the job. Cost me over 1000 dollars for a leaky pipe in the wall.  It took over 5 hours to complete the work.