West G.
08/09/2020 12:00:00 SA
BEWARE SCAM! Normally I do not take the time to write reviews. But there was some very wrong stuff about our job and people should know. They were hired to install an electric line in our yard and electric heater in a sauna (that was already built). Unfortunately, I was not there to supervise them. First, they mounted the heater halfway up the sauna wall, instead of close to the floor. Even if you had never seen a sauna before, in your life, most people know heat rises. More importantly, I had to re-do the work. Additionally, they left wires in a rats nest and I had to go back and shorten the main power line(s) so the heater would sit properly on the mounting position. In order to do this, I had to rewire the heater, not that difficult actually. All in all $1300 was a lot to spend to redo as much as I had to. That is not why they got 1 star, that is for the SCAM that was pulled later. After the work was complete, the sauna wasn't turning on properly. Come to find out later it was user (my) error and a simple issue of not turning one of the knobs correctly. I was out of town and wanted the sauna to work correctly when I got back because I was bringing my inlaws who really wanted to try it out. My sister met the electricians at the house and he got the sauna working in less than an hour. God knows what they were doing because the kicker is the sauna already worked. They called me and told me that the coils in the heater had gone bad and that they had replaced them. I asked them to send me some pictures of the bad coils but they conveniently forgot. When I asked again they said they had already thrown them out. It was a brand new heater and after checking around it seems them going bad out the box is not likely. Additionally, I pulled the rocks out and found no indication that they were not the original coils. What did theses SCAMMERS charge me for this farce? $350 to scam me instead of just telling me I had turned it on incorrectly. They took advantage of the fact that they were dealing with my sister in person. DM me if you want to hire these guys and I'll talk you out of it. The only acceptable way to make this right is to refund the $350 .... me paying for the incompetent job in the first place is technically my fault, the second visit was plain fraud.
Update: The rocks were never changed by anyone on our end and it's sounding like that was the scam from the beginning. When they were originally installed you asked my wife to place them in heater in the first place, which is odd unless you were running something. I have included a picture below from the manual detailing the placement/installation of the rocks, not sounding like overfilling is a concern. I also checked with the manufacturer... same thing. The sauna was working when I called you the second time, I just didn't know how to turn it on correctly (SMH). Regrettably, it was a busy time at work for me. If you actually found faulty fuse, you should have informed me so that I could return it to the manufacturer. Instead, you opted to void the warranty by forging ahead? It was literally a brand new $800 heater. The idea that we put too many rocks and overheated the heater especially since we never added rocks is laughable. Not to mention how outrageous it is that replacing a fuse in under an hour is half the cost of a whole brand new unit? It has taken us 10 months to get to this because that's how far down the priority list it was. People please don't let this dude try to talk circles and take advantage. God bless!