Vu T.

4/29/2023

I couldn't get the pilot to light on my 17 yr old water heater. Adrien came right out, thinking to replace the unit. He got the pilot on or at least showed me the pilot was on (sometimes can be hard to tell in the day) so charged me nothing for his trouble. When it's really time to replace, will definitely be giving Adrien a call.

Dexter T.

12/22/2022

We had a great experience with Adrian! Excellent communication, quick response times, and a high quality of work.

We had a bit of a strange issue where we had an unfinished/botched water heater installation from a previous contractor. Adrian was quick to diagnose all issues with the previous install and fixed everything up for the fraction of the price of a new water heater installation. We're really grateful for the quality of service that we received and we highly recommend this company for all your water heater needs.

Gabriel N.

05/03/2023 12:00:00 SA

We called Adrian for a quote to replace our water heater as we were unable to get it to work. Over the phone, Adrian had us tried several things to troubleshoot it because he said our heater was 1. a good brand 2. relatively new to be breaking down. After several attempts with no success he asked if it might be that our gas was not on...turns out, that was it :) Adrian was SO helpful and obviously wasn't just trying to have us replace our water heater without first making sure it really was broken. When our water heater does need replacing, we will definitely be calling Adrian!

Toan T.

3/24/2023

This guy is awesome! Helped my tenant out with the hot water and was able to fix the next morning. Price was very reasonable and Will recommend to anyone who needs water heater service! I will use again when needed!

Vanvy H.

2/23/2023

My water heater furnace burner failed and the showers were a lesson in cold water torture. Called Adrian in the morning. He was very responsive- so easy to contact via text. Walked him through with pics via phone. He called supplier to ensure he had the right parts. Arrived on time and did a wonderful, thorough job. Truly a professional with amazing work ethic. I highly recommend - thankful for the previous reviewers.

stacey d.

4/25/2023

In the process of cleaning out the garage, we11¹111¹ noticed the water heater was leaking

Jason H.

2/28/2022

If dependable is what you want, then Adrian at Dependable Water Heaters is the only call you need to make. He took my after hours call on a weekend, shared some photos of the problem, and I had a new Water Heater Thermal Expansion Tank installed in less than 24 hours. Fast, fair, friendly, and, most of all, dependable! Thanks, Adrian!

A S.

9/16/2022

Thank you yelpers! These reviews are spot on. I have an issue with my water heater and I texted Adrian about it and he almost immediately called me back. I texted him some pictures of my water heater that he requested. He then took the time to educate me about my water heater, not in a demeaning way, but in a genuinely helpful way. He could have just come and charged me his service fee, but he took the time on the phone to educate me on my issue (sediment in my tank), explain to me the pros and cons of my options and walk me through what I could do on my own if I wanted to. That is service! I believe he really wanted to help me and not just make a buck. Adrian was knowledgable, professional, and just a nice guy.

I have not decided what I want to do yet, but I would definitely choose to work with Adrian if that is needed. I usually don't love talking to service vendors because some really try to upsell you or are really short with you, but this is definitely not the case here. Thanks Adrian!

Ashley M.

3/31/2023

I had an issue and Adrian had the knowledge to recommend a plumber who was extremely knowledgeable and solved my issue--this persons second opinion saved me an entire bathroom remodel. Can't thank Adrian enough as I wouldn't have found him on my own!!

Helin W.

12/07/2022 12:00:00 SA

Adrian was very responsive with the minor water leak issue for the tank he installed more than two years ago. He came in the same day to check and replaced the water heater a few days later. Adrian managed everything from water heater company replacement request, installation, and haul away. All at no charge - covered by the warranty.
He is very professional and friendly. I am very thankful that his company installed the water heater for us. Highly recommend.

Pete S.

7/17/2022

Last Friday it finally dawned upon us that our ancient water heater had to be replaced. (You mean hot water isn't supposed to be rust-colored?) So we called Dependable, based on Yelp reviews.

A mere twenty hours later, Adrian had arrived, installed a new, high-quality heater, reattached our recirculation pump, given us maintenance instructions, and hauled away the old heater. His service is thorough, friendly, and fast. I'd recommend him to anyone.

Eric H.

6/27/2022

I would give more stars if I can but unfortunately I can't. First I would like to say Adrian was super responsive and reliable. I called him in the morning just to get a quote for a water heater installation and got the quote right away, the most amazing thing about Adrian he came on the same day which I wasn't expecting at all. Overall, I would continue to contact Adrian for any plumbing needs. I would highly recommend Adrian if anyone is looking for a plumber.

Thank you Adrian.

george c.

04/08/2023 12:00:00 SA

My water heater stopped working, and Adrian took the time to help me diagnose over the phone. When that didn't get the heater going, he came over the same day to help me replace it in short time. Very reliable and communicative. Grade A customer service. Price was also reasonable. Would definitely recommend!

Lisa B.

10/31/2022

Adrian is so amazing! I messaged him since it was late at night, but he called me almost immediately to discuss replacing my moms 20+ year old leaky water heater. He explained the process in words I could understand, provided a quote and was available the next morning! He was very good at communicating about his ETA and was quick with the replacement! I recommend him to anyone as he runs a great, reliable business!

Adam V.

4/25/2022

Responsive, informative, passion for craft...

Adrian noticed the straps from my prior water wouldn't hold. He showed me and replaces with straps that would hold all for the price he quoted no up sale. He is about doing it the right and efficiently... I would recommend to
my friends and family.

Sherry M.

8/31/2022

My water heater needed to be replaced and I got a quick response from the owner! Explained my situation, sent a few pictures and he came the next day! Job was quick, service was friendly and informative! Owner is super friendly and trustworthy! Highly recommended!

Meenakshi T.

11/12/2020 12:00:00 SA

Adrian has our business for life - his customer service is impeccable and his work is very reliable.

On Halloween night we had to deal with our water heater giving up on us - when I called Adrian he was willing to come the same night to fix the water heater to fix our leaking water heater - think 10.30 pm

He came as promised and put in a brand new water heater and explained to us how the new water heater worked. He explained maintaining the water heater on a regular basis.

Thank You so Much Adrian - you were awesome !!!

Kevin Z.

3/17/2023

Adrian take his installation and service seriously. The heater installed by him was making noise after the installation. He came back 3 times with no complaint at all. He is the type of contractors that you can trust because he respects his own work.

Hsingfaye C.

2/16/2023

The water heater in my rental property was leaking. Adrian was able to trouble shoot base on the pictures my tenant sent. He replaced it with a new one the very next day. Thank you Adrian, my tenants can take hot showers during this cold cold day.

Trina L.

1/30/2022

This is a belated review but really wanted to provide a shout out to Adrian even though we didn't end up going with him for our water heater replacement. Our water heater started leaking New Year's Eve and he was the only person to respond to any calls on New Year's Day. He promptly returned a phone call and after a series of texts with photos and calls he gave us excellent advice on how to proceed. Unfortunately due to the nature of our installation, we needed somebody capable of doing both HVAC and plumbing work (home builder inexplicitly blocked access to the water heater with our HVAC) which was not in his skill set. Can't speak personally to the quality of his work but can definitely give him a 5 star rating for responsiveness and knowledge.

Peter Y.

7/28/2022

Adrian is great and here's my story!
I received some dreaded photos of water leaking from the water heater on a Sunday evening. Apparently, my tenants has been ignoring the leaks for quite a while since the heater was still operating on its last legs. The water damage has rotted the platform and possibly the walls as well. If it wasn't for the the dead heater, the damage might even get more extensive. I called a few places in panic, and Adrian was the only one who took the time to analyze the pictures I sent, explained the whole situation and remedial actions. Fortunately, the damage wasn't as bad as we anticipated after he removed the old heater. The tenants only had to go a couple days without hot water because the platform has to be rebuilt, but I guess that's more than fair for their negligence. After the place was cleaned up and ready for the new heater, Adrian finished the new heater installation with precision and expediency. Highly recommended!

John S.

8/28/2022

Our water heater stopped working, Saturday night of course. Because of its age, I assumed I would need to replace it entirely. Called Adrian Sunday morning, and he came over within a few hours. After looking at our water heater, he said he could try to repair it since it was still in good condition. He was able to swap out some of the control components and the water heater was back to life. His repair cost was a lot less than his quote to replace the entire water heater. I know I'm on borrowed time with the water heater, but I appreciate the option of a lower cost fix now vs a full and costly replacement. I'll be calling Adrian again when my water heater finally gives up.

Christy B.

09/08/2022 12:00:00 SA

Adrian was super helpful this morning when we had no hot water! He returned my husband's call right away and with some pictures being exchanged was able to direct us on the issue! And by 9:45am we had hot water back! So thankful! So much happening right now this is a huge relief that it was a simple fix!! Thanks so much!

Allan R.

4/14/2023

I went to take a shower, and there was no hot water! What a bummer. I called the company that I bought the water heater from and they told me it was going to be $159 to have the technician come out and between five and $900 to fix the water heater. I called Dependable Water Heaters and Adrian called me right back. He took me through the process of re-lighting the water heater step by step and it worked perfectly. He saved me hundreds of dollars and was so kind about it. I felt a little embarrassed that I hadn't tried it myself, but I hate playing around with natural gas appliances and at one of the steps, Adrian told me not to have my face down by the ignition which I would not have known if I did not call Adrian I will definitely be keeping Dependable Water Heaters number in my cell phone because when something goes wrong that I cannot fix, I know I can trust them. THANK YOU ADRIAN!!!!!!!

Nick W.

4/13/2021

Adrian is now my go to for water heater issues (hoping few and far between though...)

I rent out an old family home to some friends, and over the last few years I've serviced the 11 year old water heater myself; until recently we had a handyman come in and make some minor repairs to get the pilot light back up.

Well whatever was done didn't go well. Queue gas leak; panic; call to pge; house evacuation; explicatives toward the water heater; cold water only...

I knew it was time to get it replaced. I thought about going to Lowe's or Home Depot, but I wanted a pro to install the next one and I didn't want to schedule out way in advance.

This is a rental property and my tenants deserve some hot water.

I reviewed a dozen profiles of contractors, and what I saw on Adrian's reviews were stellar. Stories of the warranty work really stood out. His prices were competitive, and I read of his willingness to handle an emergency.

It came down to a better warranty on labor and parts, and someone who was easier to deal with up front, and later down the road.

I decided to call him first, and only him. I'm glad I did.

He was super busy, but understood my situation, and said he would try to get to me by the end of the day.

From the time I called him, to about 8 hours later, we had a new boiler installed and hot water running.

F**k ya.

Bookmarking this profile. He'll be who I call for my personal home too when the time comes. (Now that I think of it it's also been about 11 years since this one was installed too... damnit..)

David S.

07/05/2022 12:00:00 SA

The 5-star reviews for Adrian are spot on. Thank you all, as I hope to add to the recommendations.
My water heater went out and I called Adrian. He asked me to send photos, which is a great idea - he gets to diagnose the issue immediately and provide a solution. For me, it was a replacement. Adrian came out on the 4th of July!!! Who does this? And if they do, you are expected to pay additional fees.... not with this gentleman.
Adrian texted me a time frame of arrival, then, an update... here by 11:45am. Adrian is personable as he is professional. If things go wrong, I know who to call. In addition to the water heater, Adrian installed a drip pan - something no other prior installer had done - a very nice touch to protect from overflows.
I will always applaud and recommend Adrian to all!!

Mike P.

6/26/2022

True 5 star business.

Adrian is honest, trustworthy, and provides quality service.

His response time is EXTREMELY quick and he has shown that he is available at all hours.

He took my call and was able to deliver and install a new water heater for me within hours, and on a Holiday!

Highly recommended.

Bettina N.

4/18/2022

Our water heater started leaking on Easter Sunday. Adrian answered my call and made arrangements to fix our water heater the next morning. He was professional, honest, and helpful.

Rich B.

6/26/2022

I called Adrian on a Sunday afternoon with my water heater's pilot light not lighting. He walked me through some troubleshooting items but it still would not light. He came over in 10 minutes and after discovering the igniter wire was loose fixed the problem in a couple of minutes! Wow, that is what I call customer service! To top it off it was at no charge! I will definitely refer business to Adrian he's a great owner and has excellent customer service skills! Thank you very much!

Margaret M.

12/12/2022 12:00:00 SA

After 14 years my water heater stopped working. On a short notice, Adrian was able to schedule an appointment, installed a new water heater and hauled the old one away. I highly recommend this company.

Sue E.

04/06/2022 12:00:00 SA

My mom's water heater broke and she was very stressed about water leaking everywhere. She had a quote for water heater replacement from another company but we went with the Dependable Water Heaters since Adrian was very prompt, responsive, friendly and knowledgeable. He took my call late at night, asked questions to identify the issue, and was able to replace the water heater the next day. Excellent service! Highly recommended

Jeff W.

7/31/2022

Very friendly staff. I got a leaky water heater today. Adrian asked a video to better understand my situation and realized it should be pretty simple to DIY. So he helped me with step by step instructions. I was able to get the right parts to fix it on my own. Really appreciate his help.

Javier D.

10/27/2021

We had a bit of an urgent issue with a bad recirculation pump, and we had no hot water. I called Dependable Water Heaters, based on a
recommendation, spoke with Adrian, who took his time to hear what we were dealing with, and he managed to squeeze us in within a couple hours.
Adrian identified what was going on immediately, helped figure out how to get the problem fixed, and completed the job.
Top notch service---I highly
recommend Dependable Water Heaters.

Mike S.

4/23/2022

This guy Adrian is legit! I called him last minute and he was very responsive. He was the only one who really asked me the right questions. When he came by he was actually quick to replace our older water heater. Existing one was propane. He replace with upgraded (for free) natural gas heater. He also contacted PG and R to reconnect the gas. I would recommend him.

E G.

11/30/2022

They were very responsible and did the job quickly and well. Their price was not cheap but it was lower than most others with similar good ratings. This is a honest plumbing company I will call when I need to do another job.

Pam C.

11/25/2022

Our experience was excellent. Great customer service. Adrian replaced the old water heater in my parents' home. I will seek out his service again in future and would recommend him too.

anthony n.

6/18/2022

Had a water heater break down and leak all over my garage. Adrian is super responsive, answered questions quickly and provided a super reasonable quote and showed up shortly later and installed a new water heater smoothly. He showed me how to do water tank flushes, which I never knew needed to be done! Friendly and helpful, willing to answer all questions I had, and could see the great care he takes in his work. His business is super transparent and would recommend him for plumbing and water heater needs!

Amber W.

9/30/2022

Adrian is super helpful this morning! He responses fast, and has work done decently. Also with a very good price.

Kristina B.

01/08/2022 12:00:00 SA

Adrian sent Angel out on Christmas Day to replace our broken water heater. Super prompt, reasonable and Angel was absolutely wonderful. He did the replace quickly and explained the care for it in addition to hauling away the old unit and cleaning up.

Helen G.

11/03/2022 12:00:00 SA

The owner of this company is great and extremely knowledgeable guy and he spent as much time as it was necessary to address our problem . Very highly recommend this company.

Getafix O.

5/16/2022

Adrian came by to fix my water heater. Suggested I call the vendor for parts since it was already under warranty and once the parts arrived, Adrian was prompt to replace the parts and get the water heater back. Very friendly and dependable. Thanks Adrian!

Tobiah Z.

01/02/2022 12:00:00 SA

Extremely prompt and responsive. In addition to repairing he also took the time to explain everything to me and answer all my questions. If I ever have any water heater issues again he will be the first person I call.

Hide I.

3/21/2022

We noticed that hot water was not coming out of the faucet this evening.
It was already after-hours, and our gas water heater is 10 years old, so we thought that our water heater may have died and started thinking that we may have to pay big bucks for a replacement unit.

Then, we called Dependable Water Heaters. A gentleman picked up the phone right away. He started troubleshooting over the phone by asking us a set of questions regarding the state of the unit.
It turned out that the water heater was shut off somehow (possibly due to the repair work that is going on in the basement).
He explained the steps to turn it back on and now the unit is working again.
We asked how much we owe him, and he didn't even ask for the payment! We really appreciated his help. For our water heater needs in the future, we will definitely go to them first.
Thank you again!

Kiran M.

2/21/2021

We had an issue with our 10yr old water heater.it suddenly lost the flame in the pilot.
Aldrin gave some toubleshooting tips right away on my first call. Then advised on repair vs replacement. We decided to replace the heater. He was thorough in updating the status before our appointment.
When he arrived, he quickly checked the heater and replaced the parts and got it workingas he thought heater would last few more years.
I felt he was honest in assessment and helped me understand the issue clearly and saved us $$.

Arvind S.

11/29/2021

Just fantastic service. My old water heater broke the day before Thanksgiving. Adrian walked me through changing the thermocouple on my very old heater and tried his best to not charge me for a visit. Really appreciate the honesty. Changing the thermocouple didn't fix my old heater. Adrian came over the day after thanksgiving and changed out to a new water heater in 1 hr. Excellent price to go with terrific service. These folks are your go to guys for anything water heater related. Keep up the good work!

Paul C.

07/12/2021 12:00:00 SA

Adrian is the best! Our water heater went out on a Sunday and he was able to come by and replace that day. Super friendly and easy to work with.
Thank you Adrain!

Colin C.

06/05/2021 12:00:00 SA

Contacted Adrian on yelp about installing a tankless water heater. I changed my mind after our discussion. The cost to install a tankless is almost 3x and also because the maintenance is a pain in da ass. Flushing the good old fashioned 50gal water heater is a lot easier than a tankless. Adrian's price was the lowest so I scheduled the install of a 50gal Bradford White. He was in and out in an hour. Quick and easy venmo payment.

David L.

5/30/2022

This guy is the best! I called about help turning on our water heater to a new house we moved into. I sent him a picture and we fixed it all through the phone. He didn't even charge me anything. Thank you so much!!

Senguttuvan E.

1/31/2021

I've had a leak on the main water line. I know this means breaking through the concrete and is going to be expensive. It's been leaking lightly for a few weeks, but flow increased after the rain.

I've had experience with Dependable Water Heater before. Adrian had installed our water heater. I know he is reasonable. So, I've called him. Adrian was working somewhere but said as soon as he could, he or his partner will come by. Even though it was a Saturday, David drove by within a couple of hours to check what's going on and to give an estimate.

He checked closing and opening valves and checking the meter, including the sprinklers to make sure the problem is on my side of the meter. He gave me an awesome idea of routing a new line through a narrow grove between the concrete slabs to minimize the destruction and the estimate came to an optimal number.

The next morning, to reduce the time we can't use the water, 4 of them came to get the work done very quickly and efficiently. I am really happy with the work. These guys are Pros and gave attention to detail. I really liked the way Adrian worked before and am glad that David is the same.

They not only stick to what was planned while estimating. They see something broken close by, they point them out and fix them without asking for extra. In my case, the meter box was cracked and there was a small leak in one of the sprinkler lines. And they did them all with a great attitude.

If you are a perfectionist like me, these are the guys you want to hire.

Gilbert L.

12/21/2020

A couple of months ago, my gas water heater couldn't be relit and in any case, approaching the end of its life so I found Dependable and called for a replacement. Adrian found out that it is potentially fixable by replacing the pilot fixture still, and gave me that option (which I appreciated). But since he hauled a new heater all the way already and spending another few hundred dollars for just a few more years seems undesirable to me, we went ahead with replacing the heater.

Adrian was friendly and we had nice chats! And he gave me many tips which could potentially save me more hassles (and which also means money!) in the future. Also, he offered me a $50 discount in the end because it didn't take him as much time as he thought. What a nice pal! Definitely recommend using him.

Kelly L.

10/03/2019 12:00:00 SA

Adrian was a pleasure to work with and super easy to talk to.
We came home to find our water heater leaking all over our garage and started calling every plumber in our vicinity only to hear that they can't come out until tomorrow morning.

We were lucky that Adrian was able to come out the same night because we live near him. He was able to diagnose the problem and price match a quote for us.

He was super educational and asked us if we had questions - we learned lots about water heaters in just the short period he was over. The next day, he and George came over and installed our new water heater for us.

I highly recommend him as he was honest, reliable and pleasant to work with. He even leaves you with pointers on things to do in order to extend the health of your water heater!

Farzam T.

06/10/2022 12:00:00 SA

Adrian is amazing. He installed a new gas power vent tanked water heater within 24 hours for us in San Jose area. Took calls after normal work hours. Arrived and finished the new install as promised. We are happy we used his company's services.

Greg I.

03/04/2022 12:00:00 SA

Adrian does an amazing job, but that's not all. He truly loves what he does and it shows. He is happy to explain anything about what he is doing. Very responsive on the phone and by text. Saving his number and recommending him to everyone.

Bryan M.

10/12/2020 12:00:00 SA

My old water heater is over 20 years old. Although it's still working fine, I decide to replace it in case something happens. Adrian responded very quickly and came over the next morning with a perfect installation of a new one. He finished the work professionally, replaced a few old pipes with new ones, and walked me through all the details of maintenance. Really dependable to work with. High recommend him.

John F.

5/13/2022

Woke up to a cold shower when I got up, called Adrian and had a brand-new water heater within a few hours. Adrian made the order for a new water heater and kept tabs throughout the day. Came right when he promised in the morning. Couldn't be happier!

doug s.

6/29/2019

After getting a total runaround from the plumber that installed our previous water heater (only 18 months ago) and being without hot water for a week, I finally threw in the towel and called Adrian. Right away I could tell I was getting straight talk and accurate info. The previous plumber was telling me that I had a faulty controller that wasn't covered by warranty. I was told how difficult it was to deal with Rheem regarding the warranty. They suggested that I buy an entirely new heater and that they'd give me a price break.

So Adrian shows up and inspects the equipment. He calls Rheem on the spot on speaker so I can hear the entire convo. He knows their drill and gets through their b.s. and in 15 minutes I have the replacement parts being shipped overnight at NO COST. When the parts arrived I called Adrian and he came out the same day to install.

Adrian is a pro and a nice guy. I wouldn't use any other plumber.

Muhammad K.

7/26/2020

My neighbor just had issue with water heater and we called around to get some help. Adrian impressed us with his honest and fair estimate . The water heater was replaced promptly. I'm also impressed by warranty offered by Adrian . Nobody offers 3 years labor warranty but Adrian did.

Thank you for the great work

Well - two months after helping our neighbor , my heater gave up. I called Adrian and got same great service . His type of people are short in supply !!!

Thank you and rock on !!!

Alex P.

12/20/2021

Called Adrian ~6 months ago and he gave me a quote and was helpful. He told me that I didn't need a replacement but should watch out for leaks. ~6 months later I tried to get him to come out and replace my water heater but haven't got a response from him for ~2 months. Texted, called, and left voice messages multiple times. One time he picked up and hung up 5 seconds later and when I called him back thinking we were disconnected, the calls went straight to his voicemail. Anyways, I would be cautious using him because if that is how he treats his potential new customers imagine how he treats existing ones that might have a warranty claim or an issue post installation. If you don't want my business, I'll just go elsewhere, but I just wanted to let potential future customers know, you are not so dependable.

Raina S.

5/31/2021

We spoke to Adrien. We had to get the thermostat for a water heater replaced. He was quick in responding, punctual and got the work done the same day.
He also shared some great advice with us. Very knowledgeable . Thanks for your work.

Ter L.

3/22/2019

Not too sure why I haven't reviewed Adrian and Dependable Water Heaters but here we go....

Ever had a bad day? Not just any bad day... but a BAD BAD DAY!!! Mine went as followed:
My alarm for work went off late causing me to panic. I immediately head straight to the shower and let the water run|heat up- or so I thought it did.
I hop right in and am left cringing and am in complete shock due to the ice cold water that is now drenching me. With no time to spare, I suffer through what felt like the longest shower EVER [not it a good way]. I jump into the car half frozen, wet hair dripping, and I begin to weaving in and out of traffic hoping to get into work sooner than later. Traffic comes to a complete halt and the rest of my day was pretty poopy to say the least.

With all that said, I couldn't wait to get home and have this headache fixed. I was in a panic to have our water heater looked at, fixed, and be done with this unexpected stress. Thanks to Yelp I found DWH. Not really knowing much about this stuff, Adrian took extra time to walk me through the entire process. I appreciated his honesty, care, and LOVED the fact that I didn't feel pressured to do anything.

Fast forward: the busted water heater was removed, replaced, and everything was done in a timely manner. The man legit made it look easy peasy.

5/5 stars for Adrian and DWH. The reviews do not lie and this business comes highly highly recommended. Keep up the great work, you are an absolute life saver!!!!!!!

Aurthur T.

04/10/2021 12:00:00 SA

Okay... I wish I can give them a 5 stars, but it's not quite there yet. First of all, they are the cheapest among few companies I had compared with. And, importantly, they are carrying the Bradford White which supposingly to be more reliable. However, what fell apart for me are the empty promises. Alot of reviews have great feedback about the owner, and that's kinda led me toward selecting them. When I spoke to the owner, he said he will swing by after his guys finished the work, but he never did. I also asked for the invoice in case anything wrong with it, and he said he would provide me when he got home, and again he never did. I believe keeping good trust and relationship in service business is extremely important. Dependable Water Heaters fell short for me on this one.

Thermo S.

06/01/2020 12:00:00 SA

If I can give Dependable Water Heaters (Adrian) 10 stars, I would. This guy is seriously one of the nicest guys out there, and it's the genuine nice, not the give-me-your-business nice. Also, reasonable price, prompt responses!

Run-down of the situation: my mother's water heater was leaking unnoticed for quite some time (1-2 years). Adrian came by to remove the water heater, revealing a moldy mess, rotted stud and subfloor, disintegrated drywall. He took the time to explain what the process would be to repair all this and what pitfalls we may run into. He also recommended a restoration company to us, who also treated us very well. For the next two weeks, the water heater area had to be partially gutted and dried out of all the moisture and then wood and drywall replaced before Adrian could come back to finish the work. He followed up to see if we needed any guidance with the repairs.

Adrian finally came back to reinstall a brand new water heater and bring it up to code. It was not an easy job since it's in a tight space but he did a fine job.

Excellent customer service all around. I really feel my mother was taken care of. My mother is very happy with his work (trust me, it takes a lot to impress her). I definitely will be calling him again when my own home needs water heater work done!

Aaryn C.

3/25/2022

After having some other plumbing work done, we discovered our 20 yr old water heater was leaking. We got a few recommendations and had Adrian come out that night. He looked everything over, gave us a quote and explained that the price included a pan, a shut off and hauling the old water heater. He also pointed out some possible issues with the old pipes connecting to the water heater. He was able to come back to do the job the next day. It was interesting watching him work and he is a very personable guy. He was able to move the big units and tie into the old pipes with some clever tricks picked up over the years. The new water heater is working great and the maintenance of the unit is easy to follow. I would definitely recommend him.

Ed U.

4/23/2020

Our water heater began leaking and needed to be repaired or replaced ASAP. It was very convenient that Adrian's contact phone accepted text messages.

He was very quick to reply and I sent over a few photos of our unit and he was able to diagnose the problem . He was able to come out the very next day and replace our damaged water heater with a new one.

He is very professional and provides great service, and we'll definitely do business with him again.

I highly recommend him.

Karla V.

03/08/2022 12:00:00 SA

Our water heater stopped working at 5pm. We saw the excellent reviews and called Adrian who picked up and asked us to text him some pictures of the unit and then helped us over the phone to restart/fix the unit in a couple of minutes. Free of charge! We could not be happier. We highly recommend Adrian. He was polite, professional, honest, and saved us $150. Highly recommend! Thank you Adrian, we were able to bathe our 2 year old baby with warm water thanks to you!

N T.

02/07/2022 12:00:00 SA

Love Adrian's work and attitude. Responds to texts very fast and saved me from stress with leaky water heater and water pipe on more than one occasion. Highly recommend him!

George T.

04/01/2021 12:00:00 SA

It's not easy to write an enthusiastic review without coming off as fake or inauthentic. But everything in the reviews you read about Adrian and Dependable Water Heaters are true.

Adrian IS a really good guy - knowledgeable, professional, and always treats his customers well. I've recommended him to both friends and family and they've all called to thank me for referring Adrian.

It's never pleasant when your water heater breaks, but I'm always glad to see Adrian because I know my hot water problems will be overs soon.

Dee H.

01/01/2021 12:00:00 SA

Highly recommended! Adrian took his time to check the s/n and advised that part is still under warranty if I was willing to wait and showed up on time when the part arrived. I can't thank him enough. Definitely my go-to person when I'm replacing my water heater

Robin K.

01/12/2021 12:00:00 SA

Adrian is the best. Having a water heater problem in winter is not fun. I was so overwhelmed to call around and search online whether I can light it up again etc.. Finally I got a referral from a friend who just replaced their heater recently through Adrian. I called and he at once asked me the model number, brand information etc. Blur me... He reminded me that actually my heater is still under warranty. After that, everything went smooth. Adrian guided me through how to get the help from the warranty service. Then the part arrived and I called Adrian. His folk David, wonderful guy, came right away (within 1 hour after my part arrived). Boom. the problem was fixed without dragging at all.

All of us enjoy our wonderful hot water bath tonight... :) Thanks a lot Adrian and David to serve the community during COVID. All the best!!

Sree N.

12/18/2021

Water heater needed replacement urgently as guests were on the way,saw Dependable Water Heaters on several sites with 5 star ratings, contacted Adrian who gave an estimate and was able to get it installed the same day.Came by at promised time and got the job done ,even with some extra work on plumbing, he stuck to the given estimate and got the job done super efficiently. Thank you Adrian and Angel for getting the job done just in time before guests arrived for the holidays, you guys are awesome!

Oolongcha N.

4/24/2021

Very quick response, and we were given very good training on the maintenance of the unit. We appreciated the service very much!

Daniel A.

12/10/2020 12:00:00 SA

I had my water heater pilot go out. I couldn't figure out how to light it again. The manufacturer didn't offer any tips or advice and said the valve was on back order and maybe I would have to go buy a new tank! I found this business on yelp and Adrian answered right away. He gave me a tip to hold the pilot button down longer and it may work. Indeed, it did! Fast service, great advice, and better than the manufacturer experts. Thanks Adrian!!!

Andy G.

3/31/2021

I had such great experience with this company. After inspecting my water heater, Adrian told me it was in much better condition than I had thought and that there was no need to replace it at this time. I was delighted. Particularly because I had first called a local shop with the most reviews only to find the owner to be an angry and deceptive person.
I am looking forward to having Adrian install some other plumbing upgrades in my home because we saved so much on our water heater service, and because I trust Adrian to only sell me things I need and to ask a fair price for the service.
What a breath of fresh air!

Gnanesh R.

3/28/2021

Had my water heater fixed after pge asked us to check the water heater for code during relighting check. Modest pricing, friendly and on time. Mr. Dependable.

Sumitha P.

07/07/2021 12:00:00 SA

Adrian is top notch. Very reasonable quote and got the job done in no time. He went above and beyond to cool down our tenants with the hot water situation.

Adrian is very friendly and shows concerns for you and not just money driven.

F B.

5/22/2021

Our water heater stopped working suddenly and the pilot was not turning on. I found Adrian's information on Yelp and called. He responded very quickly, asked me a couple of questions and was at our place the same day to fix the issue. Wonderful quick service and a very reasonable fee. I got a quote from another business for double of his.
Thanks, Adrian!!
We have hot water again

Ryan E.

5/22/2021

Oh man, Adrian is the real deal. I called him with what I assumed would be a $200-300 service call with my water heater out. He answered on the first ring, and he easily could have taken advantage of my urgent need, but instead he gave me an easy hack to try first. It took me about 5min to do and boom! Water Heater fired right up. Adrian, I really appreciate your integrity! Make Adrian your FIRST call.

Sanjay A.

01/04/2022 12:00:00 SA

On Dec 29, my tenant reported problem with water heater (pilot light kept getting switched off). I called my home warranty company and the earliest a plumber could look at the problem was first week of January. This was not acceptable as my tenants had no hot water. So I called Dependable Water Heaters. Adrian wanted some information about the water heater. My tenant called Adrian and provided all the information. The control valve needed to be replaced. Adrian managed to find the replacement part in Livermore and fixed the problem on Dec 30 morning. He charged me for labor only since he told me that the water heater was under warranty and he would take care of the warranty portion. I cannot sing enough praises of Adrian for his help and professionalism. Best experience ever!

Brad J.

5/14/2018

My mother in law had a flood in her garage. We had been in Monterrey, so water had been leaking from our water heater for awhile. We called Adrian from Dependable Water heaters and he was amazing. He was so personable and responsive. He was able to get us back up and running within a few hours, which we needed after a day of traveling.

He also recommended another company, National Drying Services to clean out the water, dry the walls and get everything back to normal. They were very good as well.

Thank you Adrian for taking care of us in this trying time.

Mohamad S.

5/18/2021

Replaced an older water heater for me.

Workmanship: 10/10
Communication: 10/10
Attitude: 10/10
Customer service: 10/10

If you're seeing this I recommend you don't waste your time combing through all the others. Just call him.

Sonny S.

10/14/2019

Adrian provided the best experience ever for dealing with a water heater leak.

I woke up to a water leak from the valve of the water heater, and i messaged him through yelp at 6AM. He responded within minutes, and was available within a couple of hours. We spoke via text right away and he was able to quote base on pictures through text. He arrived on time, is very professional, and personable. He was able to fix the issue within a few minutes and i had a wonderful experience with him. He's also pet friendly :)

I would recommend Adrian to all my friends and family and will only go to Adrian in the future.

Thanks Adrian!

Mike T.

10/09/2019 12:00:00 SA

Adrian is highly recommended, he is professional, informative, dependable and a great guy.

He was quick to respond to our call and available to replace our water heater at 9pm when everyone else said they would come the following day.

Thank you Adrian we will definitely refer you to our friends.

Zach E.

03/10/2020 12:00:00 SA

I had Adrian out to my home in Los Gatos today to replace my 75 gallon gas water heater. He did a great job explaining everything as he went. He was courteous, efficient and professional in every sense of the word!

Job extremely well done
I recommend him highly!!

Tejesh R.

2/22/2020

Water heater broke down and was super old. Called Adrian late evening and sent some pics. He said he can replace it next day and sent a quote.

Came next day and was done within an hour. Super friendly and very professional. Highly recommended using them for any water heater issues.

C W.

4/26/2021

This is the 3rd water heater that Adrian installed for us, and we are happy every time. We found Adrian through Yelp in 2017, and he is the best.

Daryl D.

05/07/2022 12:00:00 SA

Look folks. I rarely if ever give on-line reviews. But I just had an amazing customer service experience with Adrian at Dependable Water Heaters. I have a very high bar since I run a Consulting firm and deal with hundreds of clients a month. From start to finish, the service was superb. My old water heater decided to crap out on a Monday afternoon. I don't have a go-to plumber, so I quickly did so research on Yelp to look at water heater repair companies in my area. Most reviews were spotty at best. Then I ran across the Dependable Water Heater company. At first, like many of you, I was skeptical of all the glowing reviews, but I kept reading. By the time I found this company, it was 8pm at night. I realized Adrian takes calls/texts in the evening and I said, what the heck, and texted him. For the next 2+ hours, we texted back and forth, taking pictures and responding to his questions. In the end, we determined I needed a new water heater. He said he could be at my house at 9am THE NEXT MORNING and would install the new unit and discard the old one. Again, I was a bit skeptical, but went ahead and booked the appointment. A few minutes before 9am, Adrian texted to say he was running a bit behind and would be there in 22 minutes. 22 minutes later, he showed up. It took about 1.5 hours, but he completed the work, cleaned up the floor where the ugly brown water had leaked, and hauled away the old one. He gave me some instruction on the pilot light and a few other things, wrote his name and phone # on the tank and said call me ANYTIME if I have questions. I happily wrote him a check and he was on his way. I've already told several people I have the best water heater guy if they ever need one. I'm sure I'll be recommending Adrian many times in the years to come.

Jason C.

3/23/2021

Adrian is amazing. Took my call directly and answered all my questions about how best to go about fixing my water heater. He had the part I needed ordered and installed in record time. Not many businesses are as responsive as Dependable Water Heaters and even less in the plumbing world. I will be using them going forward and could not be more pleased to find a great plumber with skills, customer service, fair prices and who is on time . Yo Adrian you the man!!

J L L.

11/01/2020 12:00:00 SA

Didn't have hot water today and couldn't get a hold of my landlord. I first called PG & E but they wouldn't come out because I didn't smell rotten eggs. Looked on Yelp and came across this place so I called. Since I can't approve any repairs Adrian was very helpful and explained to me how to turn the gas off. Thank you so much for your help.

Sanjeev K.

03/07/2021 12:00:00 SA

Adrian is very knowledgeable, extremely professional, and has a great attitude.

First, I had another water heater company come to inspect the water heater that was leaking. They determined it was not repairable and needed replacement. They did not notice any other damage and tried to sell me whole package with recirculation pump etc. and I would get a discount if I signed up then and there. I hate pressure sales tactics and flatly said no.

Then I called Adrian after seeing reviews on here. I explained to him why I thought I needed pump. He said he was happy to sell recirculation pump but I did not need it. My problem was most likely due to broken cartridge in shower and pump will not fix it. I just needed a plumber to replace it. Great advice!

When he came to replace the water heater, he noticed that the wall behind the heater was damp. He advised to first get the wall repaired otherwise mold will spread inside the walls. He then came the next day to remove the water heater once I found a contractor. After the wall was repaired, he came again to replace the water heater. He made three trips to my home even though he could have gotten away with a single trip because he treats customer's home as his own.

We are very impressed and highly recommend Adrian.

Michael L.

10/01/2020 12:00:00 SA

Adrian was awesome. My water heater stopped working and he came out the very next day and put in a brand new more modern one. My water had too much pressure so he fixed and replaced my pressure regulator too. The new water heater he gave me looks a lot more durable and more well made than my old one too. He gave me a great deal and offered to come over again anytime in the day and on weekends too if needed. He is a guy you can really trust and will look out for you. I will recommend Adrian to all of my friends.

M J.

5/23/2022

Adrian was fantastic. I had sent Adrian images and due to water at the base he initially thought there might be a crack in the tank and I would need to replace the entire water heater. As soon as he got in however he identified the water was coming from up above, the pump. He was incredibly honest and said I did not need a new unit as originally thought. After we ran tests we determined it was best just to replace the pump. He could have easily replaced the entire unit as originally planned and he would have earned much more, but he was a breath of fresh air incredibly honest. He comes from a corporate finance background so his integrity and honesty shined through, his professionalism as well. He is also the sole owner and does every job so you know he is meticulous about his work and customer service. I'll be using him 100% once my unit eventually needs to be replaced, it's from 2008, but for now super happy to have met him. Really happy with his work, very very nice gentleman as well. I'm glad I found a vendor I can use long term and will be more than happy to recommend him to my friends and family.

viola c.

7/18/2020

Hopped in the shower after my morning workout and NO hot water. Checked around Yelp and called up this company based on all the reviews. Adrian was on the phone with me for nearly 1/2 hour walking me through a few diagnostic steps and looking up the age of my water heater (10yrs). I had a dead controller, due to the fact the heater was old, he recommended replacing it than fixing. He was at my place within 1/2 hour. I have hot water within the hour. He is efficient and does great work. After everything was done, he walked me through what to look for and proper maintenance. I highly recommend this company.

Howard C.

11/06/2020 12:00:00 SA

Very helpful and took time to hear out my issue, discussed options and refered me to another provider when he wasn't able to service us. Much appreciated

Sue P.

8/27/2019

This young man stands out for his professional ethic !!!!
Daughters water heater had been problematic and we could not figure out why. First repair person came out diagnosed need for new water heater and left her for days without repair to the cost of $1600.
Called Adrian desperate for repair.. he was there in 45 minutes.. found out water heater was under warranty and filled out all the paperwork and contacted the company... the water heater was there in two days and installed same day...! Ethical beyond measure...
He came to us on a referral and I can tell you I am sharing his contact with contractor I know and a management company that handles our rentals!!!!
He is a Rockstar in our minds!!!!
Thank You Adrian ‼‼‼‼‼

Kevin L.

8/23/2020

Called Adrian on a Sunday afternoon about a leaking water heater, after a few exchanges of text and pictures he was able to determine the cause and offer to come out the next day. He showed up ahead of scheduled which I appreciated and thoroughly answered all my questions. In the end he finished the job on time and I had hot water again within a day. He was honest with his price, which was quite reasonable. I was really impressed with his professionalism and great work ethic!

Cindi R.

6/19/2021

My review is based on calling to get a quote. My water heater started leaking and I need a replacement. I called and asked about possibly replacing my existing tank heater with tankless. He seemed to be annoyed with my call and answered as if I was not capable of understanding simple water heater hookup/venting concepts. Not sure if it was because I am female or he was distracted, but I definitely won't proceed.

Steve C.

11/24/2021

Our water heater needed replacement so I looked at many reviews before selecting Adrian at Dependable Water Heaters. He showed up promptly at the scheduled time for our estimate and provided a reasonable price for installation and removal of our unit. We scheduled an appointment the following day for the work and everything proceeded as described. The whole project took about 1.5 hours from beginning to end. Watching him do the installation, he used solder sealing for key fittings and joints and which insures a longer lasting seal. He showed us how to adjust the water heater when we are on vacation as well as the procedure for an annual flush of the tank to promote longevity of the unit. Lastly he pointed out some additional duct work for venting our water heater and furnace that we should have an HVAC professional assess for safety precaution. All-in-all, our experience is consistent with all the other reviewers who cite Adrian as knowledgeable, trustworthy and efficient.

Lella L.

03/07/2021 12:00:00 SA

Adrian is really good guy with a strong work ethic. He takes care of his customers. My water heater was leaking at a rapid rate. I tried to turn off the valve to the heater but it would barely budge. I called Dependable Water Heaters at 10:30 PM to leave a voice mail for someone to pick up in the morning. Adrian called me back a few minutes later! He did a quick diagnosis over the phone and advised me to turn off the main water valve for the night. A water heater could not be obtained until about 36 hours later, but Adrian came out the next morning to reroute the cold water so I had running water at least! A day later he installed my new water heater. He went above and beyond to make sure I was taken care of well. He even called after installation to follow-up. WOW!

Faezan H.

5/16/2020

This company and its employees are very professional and helpful. Adrian is an awesome business owner and he was very helpful and resourceful. My water heater was replaced ASAP and I was pointed in the right direction to get my other issues resolved right away. Definitely will do business again.

Kerry K.

01/05/2019 12:00:00 SA

Adrian came by after my water heater was leaking from the top. Yep, water all over the garage and what a mess.

I had him replace the entire unit with a new 40 gallon tank. He did so in the same friendly manner as the last time he came. I tell you, its rare to have this level of service in the industry.

I assure you, that if you go with Adrian you will get a hard worker who is friendly, high quality, and expert. When you love what you do, it shows.

Margot H.

06/06/2021 12:00:00 SA

Adrian was great! Once we had the replacement parts, he was able to do the repairs on a Sunday morning-- quickly and at a fair price. We'd definitely hire him again, and will pass along the recommendation to local friends.

Tenaciousdan ..

12/10/2020 12:00:00 SA

I had my water heater pilot go out. I couldn't figure out how to light it again. The manufacturer didn't offer any tips or advice and said the valve was on back order and maybe I would have to go buy a new tank! I found this business on yelp and Adrian answered right away. He gave me a tip to hold the pilot button down longer and it may work. Indeed, it did! Fast service, great advice, and better than the manufacturer experts. Thanks Adrian!!!

S S.

7/16/2020

Super helpful with an honest work ethic. I didn't even end up needing a full water heater replacement bc Adrian was able to help me with diagnostics to figure out the issue a couple of weeks ago. I initially reached out to him via text after reading Yelp reviews and he was very prompt to respond and look for ways to help. What he said is what ended up being the problem. Would recommend without reservation.

Peter C.

12/09/2018 12:00:00 SA

Usually when looking at reviews, I don't just look at how many stars but also at the star distribution as well as the worst rated reviews. When my old water heater was leaking water, I had to find someone to replace it fast. I found Dependable Water Heaters on Yelp and could not believe how great the reviews looked. Given that water was leaking really bad I had to find someone to replace the water heater asap.

I'm happy to let everyone know that the reviews are true! I texted Adrian and we promptly worked out a time the next day for a very reasonable price. He was very patient and answered all my questions. The next day he arrived on time, not a minute late. He was even better to deal with in person and truely loves his work. An hour later, my water crisis was resolved. The work was awesome, I could get back to my normal life and all was good.

If all companies can operate like like Dependable Water Heaters we wouldn't need Yelp. This is as good as it gets.

Ramkumar R.

02/09/2020 12:00:00 SA

I am a recent home buyer. Having lived in apartments before, I had no idea how to diagnose a water heater that was just not working. Internet guided me a bit and I discovered that the pilot was not ON. Next step - fire it up and problem resolved right ? Well, turned out that we had a pretty old heater model and being a gas appliance, I was a little scared about playing around with it.

I called a couple of businesses who asked me for the model number and just said that the heater might have reached end of life and has to be replaced.

I then called Adrian. He listened to the problem, advised me not to panic and set up a FaceTime video call looked at the heater and walked through the steps to get the pilot on. Also explained patiently how the system works and what I need to do if I ran into problems again. What a cool dude and what a way to treat a customer

When I get to the point of replacing my heater and for any future plumbing work, Adrian will be the first person I call !

Nick P.

07/08/2021 12:00:00 SA

Great job and quick response. Definitely got us out of a bind with a leaking water heater.

Kenji N.

06/10/2020 12:00:00 SA

Adrian replaced our water heater this morning in a very efficient and knowledgeable manner. I would

recommend him to anyone. Y Numoto and K Numoto thank you so much and C Numoto thanks you from

Heaven.

Sandra W.

8/13/2021

My water heater began to deliver less hot water than I wanted. Adrian replaced it in a very timely manner, giving me a lot of advice along the way. I appreciate his knowledge, friendliness and professionalism. Thank you, Adrian.

Susie K.

10/22/2018

I chose Adrian because of other great reviews and because he's local. I certainly chose the right person.

Adrian was very easy to talk to both on the phone and in person. He gave me his honest opinion for my particular situation: old water heater in its last leg of its life so should I put in $145 for a minor fix or replace? I went with buying a peace of mind and I'm glad I did. After pulling out the old water heater, I saw a lot of sediment that our family would have been showering in. Yuck!

I was thinking about replacing the water heater with a tankless system. After talking it through with Adrian, it was clear that was not an ideal situation in my house.

Adrian also walked me through water heater maintenance basics and patiently answered all my questions.

We had a lovely chat all the while he was working and exchanged a lot of stories. Simply put, a really great guy.

Anil K.

12/17/2020

Received a prompt response to water heater replacement request. They arrived the next morning and completed the replacement in under 1.5 hrs.

Bay Area R.

10/17/2020

I highly recommend Dependable Water Heaters if you have any problems with your water heater - tank or tankless. We discovered a leak in our tankless water heater on Thursday. Called Adrian Diaz, he answered immediately, did a facetime call right there to try and troubleshoot. I also sent him some photos. He was able to tell right away what was wrong. We would need a new unit. He said he would call the warehouse to find a unit that would fit without much re-work. Next morning a bit after 9 AM, I get a text from him about the new unit, and the total cost estimate. He said he could arrive at 10:30 AM to replace the unit. He arrives right on time, finishes the work in about 1 hour. No hassles, no problems. He is the most helpful, courteous gentleman to work with, unparalleled customer service and support and he knows everything there is to know about water heaters !

He gives a 3 year warranty on his work. I need to set up a calendar entry to flush my tankless water heater yearly (I didn't know I needed to do that, which is why my first unit cracked after about 7 years, stupid me).

Adrian Diaz is the model of how a small business should operate ! I highly recommend Dependable Water Heaters !!

david d.

5/25/2020

Adrian with Dependable Water Heaters was great. Timely friendly dependable service on Sunday of Memorial weekend.
Thank you Adrian - much appreciate your professional, honest and expedited service.
We will use Adrian again we definitely recommend his services.

S C.

09/11/2020 12:00:00 SA

Adrian is first class. Professional, reliable, knows his work inside and out. I would always like to support small businesses like Adrian's. Highest recommendations.

D L.

7/21/2021

Had a problem with my water heater and told Adrian the status code. Rather than come out for a visit and charge me he told me how to fix it myself. Awesome service and will definitely be calling back if I have any issues in the future.

Moon X.

7/23/2016

Our old water heater was installed 13 years ago, so no dripping pan underneath. It was running great until one day my husband noticed some water on the ground. California, dry place, if you see water on the ground near water heater, you will want to find out what is going on. Same theory, if you see water around dishwasher, shower, sink, washer or toilet, you want to check right away before the damage goes worse.

So we googled, yelped and then chose a few water heater guys to call for quotation and availability. Adrian came to our house the same day in the afternoon. He is friendly and pleasant to talk with, more importantly, he is professional on water heaters. Because we had to fix the wooden box underneath first, Adrian left the new water heater in our garage and hauled away the old one - no deposit, no charge - just the mutual trust built during the communication.

My husband fixed the wooden box (I'm so proud of him but I should focus on the review to Adrian here :pppp). Then Adrian came in and got the new water heater installed professionally. He put dripping pan. He wrote his name, installation date and phone number on the tank with a smily face. Very cute and leaves a peace of mind to the owner too.

A few days later, Adrian made a follow-up call to us. Of course, the new water heater runs great.

Recommend Adrian.

Elvis L.

09/09/2019 12:00:00 SA

Every time when we use our hot water from the sink or bathtub, there would be an extremely low pressure coming out from the faucet. I decided to get a brand new water heater after I installed a water softener in the backyard. I look thru yelp and found Dependable Water Heaters. After reading few of the comments, I decided to give Adrian a call. I love how I can give him a few pictures of my old water heater and he could tell which gallon size can fit. I decided to go with a 50 gallon compare to my old 38 gallon water heater from GE.

Adrian came on time as promise. Everything was done quick and very professional. It turns out the reason why I'm getting such low pressure when I use hot water was because the regulator inside the pipe from the old water heater got blown out from it's original spot. I always thought it was because of buildups, hence why I wanted a new water heater.

I definitely recommend Dependable Water Heaters and Adrian. Adrian is the most knowledge guy in this field. Best guy for your water heater in my opinion!

Thank you Adrian!

Lisa H.

11/12/2019 12:00:00 SA

No response to my email and phone call. Does this company really deserve great reviews?

Uday J.

11/18/2018

Adrian is a professional par excellence. He was one of the first to respond to a request for quote to service my water heater and arranged to meet the same week.

Unfortunately, his vehicle broke down on the way to our home but he went out of his way to keep his commitment.

Also, he is pretty knowledgeable about the heaters he sells/recommends, making it a win-win for his business as well as his customers.

Izak K.

5/27/2020

I called Adrian May 11 5:30PM and on May 12 9AM he was here with a new water heater, he and his son installed it and removed the old one. They did it fast and with professionalism, when they left it was like nothing happened and we had hot water immediately.
Awesome job, very responsive and super fast.
Highly recommended.

Dawn G.

2/27/2018

This is my very first Yelp Review, and one that I'm happy to mark as such ...

My first thought when I looked over and saw a puddle of water under my hot water heater this past Sunday was Dang, how long has that been going on? and then that was immediately followed by STUPID water heater !.

As a fairly new homeowner, single mom of a teen, taking care of her aging mom, I was not looking forward to spending money on another home repair, and how these service call searches typically go. The ones where because I'm a female and no man in the house, it's a license to take advantage of me - tell me it's absolutely the worse case scenario and then estimate the highest this is what it's gonna cost you. So, after arming myself with as much information as I could on what it could be, I hit YELP. I read through a number of reviews and came upon Adrian and Dependable Water Heaters - initially impressed by the 5-Stars. I say initially because after having Adrian out this afternoon to replace my water heater, he really is what everyone has been raving about. Responsive, courteous, friendly, knowledgeable, reasonably priced ... ALL of it.

THANKS ! Adrian, for NOT taking advantage of me, and for as much as you could (in a 2-hour period replacing my water heater, along with the presentation at the end on taking care of said water heater) making the experience of spending any kind of money on a STUPID water heater a bit more bearable. YOU are now forever in my service file ;)

Genene G.

08/06/2020 12:00:00 SA

We thought we could do it ourselves, we were in over our head. Thankfully I called and Adrian was therein 10 minutes fixing our mess. Great work, great rate, great guy. I finally got a hot shower. Thank you !

Paul H.

7/27/2018

Adrian did a bang up job. Took considerable care with everything. The installation was great and explained the installation along the way. He even was extra quiet because we had an infant napping!

You won't be sorry calling Adrian.

Sean C.

3/22/2018

Had a fantastic interaction with Adrian. Came very promptly and fixed the problem within 2.5 hours. Got my water heater replaced on March 10th and no problems so far.

Would definitely recommend Adrian for any water heater issues to anyone for a fast and awesome experience. Would 100% hire again.

Rwp C.

03/01/2021 12:00:00 SA

We had Adrian install a 50 gallon Bradford White water heater today. He was great on customer service, price and craftsmanship. I highly recommend his services!

Mario C.

4/30/2020

I contacted Adrian from Washington State to help repair/replace my family's water heater back in San Jose. He was exceptionally courteous over the phone and helped initially diagnose the problem over the phone. He even recommended contacting the water heater company to double check on the warranty so that he wouldn't have to charge me for parts. When he came out and started doing the repair he identified further issues with the heater and recommended a new one. His price for everything was hundreds less than other companies! He even took the time to explain everything to my Mom and made notes on the heater to remind them of maintenance to do on it from time to time. I HIGHLY recommend going with Adrian!

Plato W.

10/01/2019 12:00:00 SA

Adrian came and did a great job. Clean, fast, professional, competitively priced. Went above and beyond to improve our system from the original installation. Definitely recommend.

Geoff S.

07/07/2020 12:00:00 SA

Had a minor issue with our water heater after a washer/dryer install. Dependable Water Heaters helped me get it back and up and running again quickly!

Derek K.

6/13/2021

All these amazing reviews of Adrian are 100% on-target! I had an emergency situation. He responded as quickly as possible (shuffling his schedule to arrive with minutes), which is great. Upon arrival, he diagnosed the problem. Offered solution options that were not necessarily in his own financial best interest. Then completed the repair, immediately. All at extremely fair price. All with clear communication. All with a smile. This is a model of what outstanding customer service looks like!

Cam U.

10/02/2020 12:00:00 SA

Able to come to my house to replace my heater next day. Very friendly and trustworthy service! Highly recommend, no issues with new heater. Very reasonably priced!

Jeff B.

6/22/2020

Water heater died and after checking reviews and getting some quotes I went with Dependable Water Heaters. They did not disappoint. I sent Adrian some pics and he gave me the best quote. Angel did the install that day. Fast and clean, no hidden costs, stayed true to quote. Both of these guys were on it and very friendly!!

Lillian L.

10/25/2019

Great services! Adrian was able to come the next day when my parents' water heater leaked and needed a new one. After I sent him some pictures about the water heater room, he suggested a name brand water heater and gave the quote with reasonable price right away. They installed the new water heater properly, hauled away old one, and cleaned up afterwards even though I was not able to be present at the time.

About two and half months later, my parent's house couldn't get hot water, and I knew it's probably not the issues with the new water heater because the water heater system showed all good signs. But I didn't know what to do, so I called Adrian late in the afternoon. Luckily he said he was nearby, and came in about 15 minutes. After checking, he patiently explained to me what might be causing the issues with one of our bathroom plumbing, free of charge!

Thank Adrian, you were wonderful!!

Virginia G.

12/22/2018

Less then a week before Xmas, one night I walked into my garage and noticed standing water on the floor! I quickly realized my water heater was leaking, oh no! I called my usual plumber but given it was after 6:00pm, no one picked up. So I checked Yelp and called a few numbers.

Adrian picked up and asked me to text him a few pictures of the issue. After his finished up the current job he was working on, he came over to my house. Not only did he do an amazing fixing my leak and replacing some parts, but he was easy to talk to and even chatted with my son.

I thought to myself, this guy can charge me anything and I would pay it. But when he told me what he was charging me I almost didn't believe him. It was less then what other plumbing charge for their usual trip fee.

Not only do I think Adrian knows his Water Heaters, but he seems like a good, fair person. I can't recommend him enough if you ever need a new water heater, repairs or maintenance.

Happy Holidays Adrian, thanks for allowing for my wife and kids to have a warm shower during the holidays.

Charles S.

11/10/2020 12:00:00 SA

Quick service, and friendly to work with. Replace the TPR valve and the drain spout giving my water heater a few more years of life before I'll need to replace it.

Ron T.

8/20/2020

I called Dependable in the morning and they came out in the afternoon. Adrian quoted a great price for my water heater replacement. He showed up on time as promised and got right to work. A very professional installation despite some access problems in my garage. Adrian was very personable and professional. Clean up was great. My neighbor's water heater went out the next day and I recommended Dependable Water Heaters to him. They too got on time arrival, great service, and a professional installation. Two thumbs up!

Mike D.

12/04/2017 12:00:00 SA

I used Adrian a couple of years ago.

He is a really good guy and I highly recommend him.

Fast, reliable, fair, professional, quality work!

Sandra C.

05/03/2021 12:00:00 SA

Great customer service every time. Fast and respectful of covid guidelines.

Pauline M.

12/10/2020 12:00:00 SA

My review is waayyy overdue but I had my heater replaced about a year ago and I was very impressed with Adrian's quality service! He's friendly and really knows his stuff. I would definitely recommend him to family and friends. Thanks again Adrian!

Jian Z.

4/25/2020

My water heater pilot did not ignite this morning. I texted Dependable Water Heaters and got response immediately. Adrian directed me trouble shooting step-by-step patiently through the phone and picture. The issued was fixed soon and I am very happy. He is very strong technically, patient and reliable. I would like to get him again whenever need a repair , and highly recommend him

Thanks so much, Adrian !

Carmen G.

4/20/2020

Our water heater had to be replaced. We found information about Dependable Water Heaters through Nextdoor.com. Adrian was able to come the next day. He followed up with our messages and was on time the day of the appointment. He did a great job and cleaned up when he was done. He was professional and very pleasant to talk to, answered all of our questions and he also gave us recommendations without us asking him. He has a pleasant personality and attitude. During this time of Coronavirus crisis, he was using all the possible precautions, wearing mask, keeping the distance, and cleaning everything when he left. We give him an extra star. :)

Thank you, Adrian!!

Charles A.

08/05/2017 12:00:00 SA

It had been quite a while since we had our water heater replaced so I began the search for a reliable contractor. It wasn't an emergency for us but we were having some calcium deposits stirred up at the bottom of the hot water tank and they were seeping into the hot water piping. It was time to preemptively replace our tank.

As I was searching through YELP I came across a contractor that had more than 100 reviews with an average rating of 5 stars. Could this be true and after having Adrian come out to our home I was convinced that he had earned every one of those stars.

Adrian is the proud owner of Dependable Water Heaters and he knows his stuff! He asked me questions that no other contractor, even our original builder asked. He was thorough, friendly, and dedicated to his business. When he and Jeremiah, his helper, came to install our new water heater it turned out to be a very informative and enjoyable experience. They were very considerate about my wants and concerns and performed a perfect installation. He stayed on site until the water was turned back on, all taps were purged and clean, hot water was everywhere it was supposed to be.

I highly recommend his services and will never forget who installed our water heater because he has his name, date and signature Smiley Face drawn on the tank! Good times!

Beng Y.

4/18/2021

Adrian came over Sunday morning on time. He was able to diagnose the problem areas and was very dependable. I appreciate his work and professionalism in dealing with the issue at hand and help remedy the problem. Thank you.

Michelle G.

1/24/2020

At 11:00 PM at night on a Thursday we noticed our water heater was leaking and spewing water. We looked through yelp and saw that Dependable water heaters had good reviews so decided to give a call. Adrian answered the phone right away and gave step-by-step instructions on how to fix it ourselves. Which included a part we had to go to Home Depot to purchase super early the next morning. Turns out it was an easy fix.

Heecould've charged us $400 to come out as an emergency call...instead he just walked us through it over the phone. What a guy! Thanks so much Adrian. You saved my birthday weekend from being postponed.

Gamma X.

6/24/2020

Reviews don't lie! Received a call from my tenant 11pm last night that she had no hot water and the garage floor was soaked! The bottom of my hydronic water heater that I had installed 6yrs earlier had completely rusted out! The next morning I called a few places for estimates before I came across Dependable Water Heaters and their outstanding reviews. I spoke to owner Adrian who was very knowledgeable with the dual purpose system and clearly explained the reason why it crapped out prematurely. He also explained the differences in brands and which ones to avoid and ones he highly recommends. This morning, Adrian and his partner showed up with protective face masks and safe distancing for COVID-19 safety guidelines. They not only replaced the water heater but the entire line connection with copper instead of inferior flex lines and components. 100% improvement from the last company that installed it. They tested the new unit and all the hot water lines, hauled away the old and cleaned up after the job. Adrian is honest, hard working, and I will highly recommend using Dependable Water Heaters to all of my family and friends!

Susan C.

11/03/2019 12:00:00 SA

What a terrific service I received! Adrian is really great. Very knowledgeable, helpful, and courteous. The company name says it all - DEPENDABLE! Thank you, Adrian!

Kurt N.

09/11/2020 12:00:00 SA

Adrian's second visit to my home for water heater issues. This time he did a great job to install the new one pretty quick. Reasonable price for a short notice from me. I'd hire this guy again.

Claudine L.

10/10/2019 12:00:00 SA

Adrian called asking me to text photos of the old broken water heater that needed to be replaced, and was able to give me an estimate within minutes, and he was at the house installing the new one a few hours later. He had a tight space to work in and my nosy uncles were looking over his shoulder the whole time, but he was great with them! He explained things to look out for and how to drain the water heater in terminology that was easily understandable. He even followed up some time later to make sure it was still up and running. He did excellent work, I highly recommend him. And you gotta love those selfies he takes with his customers' pets haha! Thanks again Adrian!

Bryan A.

9/13/2019

Adrian is awesome! He even came to my house on a Sunday evening to help diagnose and fix my water heater issue - pro bono. He also gave me contact info for restoration work. Easy going and great attitude, you don't find people like him these days.

Lulu T.

3/18/2021

Adrian was an Angel!He deserves ten stars! Our water heater all of a sudden started producing lackluster lukewarm water throughout the house. I called a few places and got a few estimates. Based on everyone's estimates and my water heater being 8 years old, I decided to replace it all together. I ended up going with Adrian and we scheduled an appointment for the following day. He came over fully masked and adhered to the Covid protocols. After assessing the water heater Adrian assured me my water heater was still in good condition and didn't need to be replaced. He gave me the option to fix it or replace it. I decided to let him fix the issue. I was ready to shell out the cost of a new one, but Adrian's expert advice led me to the right decision. He was courteous, professional, and just an honest standup guy. You can tell he really enjoys what he does. He doesn't try to nickel and dime you with unnecessary replacements you don't need. You will not go wrong with Adrian. I would recommend him a million times over you will not be disappointed!

Andre L.

04/08/2020 12:00:00 SA

Adrian is awesome. I've been around industrial contractors and am consistently disappointed by residential contractors. It was going the same for our water heater issue. It was a 6 year old, very pricey AO Smith Vertex model, that was just out of warranty when it started going on the blink a few months back. It was intermittent and all the AO Smith plumbers at the time were tied up with a big recall by that brand. Fast forward and the intermittent problem becomes more frequent. I can finally get an AO Smith approved plumber out to inspect for $170 just to tell me it's basically shot.
It take two days to get an estimate and it's missing some items. Another two days goes by before they send the revision, and of course the heater fails completely with no hot water as the Coronavirus shelter in place gets implemented.
I turn to Yelp! and Dependable Water Heaters really stands out - 5 stars on 234 reviews - who does that? Adrian does!
He answered the phone on two rings on a Sunday. Friendly, up front, and knowledgeable (and I know contractors and technical details). He has me take several photos. Then walks through the estimate and gives it to me over the phone. We schedule the replacement the next day. He is number is on par with the slow responding plumber.
He and his plumber show up on time, finish early, walk me through everything. They are professional, communicative, clean and thorough.
Later that day we have some problems with new system and call Adrian. He answers quickly and professionally walks me through some quick tests. He calls me back a few minutes later, we run a couple more test and he comes up with a solution. He comes by the next morning and fixes the problem, caused by unique loop piping installed by our remodel contractor. In and out in 30 minutes with no extra charge. It's been several weeks and this unit works way better than the previous unit on it's best day. Great recommendation by Adrian.
All around, one of the best overall experiences I've had with a residential contractor.

LT O.

1/27/2019

Five stars is not enough for Adrian. He is the definition of professionalism. When my 86-year-old father's water heater failed, I called Adrian. After troubleshooting over the phone, he determined that the pilot light went out. He tried to walk me through the process of re-lighting it, but I couldn't get it (my fault, not his). He said he could come out the next day. In the meantime, with the help of YouTube, I was able to re-light the pilot light. I texted Adrian to cancel the job. Unfortunately, it went out again and I was unable to re-light it. I called Adrian again and after discussing different options, I decided to replace the water heater. He came out the next day (a holiday). He was prompt and went to work immediately. He was friendly, thorough, and cleaned up after the completion of the job. When it came time to pay, instead of charging more for a holiday, he gave Dad a senior citizen discount!

Adrian's customer service is beyond excellent!

I am so happy that I called Adrian. He's absolutely amazing!

J M.

06/10/2019 12:00:00 SA

Unbelievably response, thoughtful, and helpful. Couldn't recommend more highly. Thank you, Adrian!

kim s.

10/09/2020 12:00:00 SA

Adrian went above and beyond. Our water heater was leaking so we called Adrian to come out to replace it. His first visit he found mold on our walls so he suggested to get that fix before installing a new heater. He came out the second time to remove our old water heater so we can get the walls done. The third time he came out with his crew to install the new water heater. 3 trips he made and there was no trip charge on top of the job. Mike and this other member did a great job installing the system. Definitely reccommend this guy for your water heater.

A L.

02/12/2019 12:00:00 SA

Our water heater was not working. Called a plumber and was told it's time to replace the water heater because it's almost six years old. We didn't think we should change it yet so we searched on Yelp for a second opinion. Adrian from Dependable Water Heaters was the next person who answered my call. After found out that we have a GE water heater, he told me to contact GE because the water heater might still be under manufacture warranty. He was right!!! GE later sent us the repair kit. Although Adrian was not available to come fix it for us, we appreciate his trying to help us save money. Very professional and honest.

Helen P.

6/14/2019

My very elderly parents needed a replacement for their 16 years old water heater and Dependable water heaters did the work professionally and promptly. I chose this vendor based on Yelp review and I was not disappointed.

My dad has a hearing problem but the technician was patient & courteous and helpfully marked down in permanent marker all the knobs in case of emergency.

I have no reservation in recommending Adrian Diaz's Dependable Water Heaters service.

Jeff C.

2/21/2019

Thank you Adrian! He was able to come out the same day and replaced our 50 gallon GE heater that had a sudden valve failure. The new Bradford White unit that Adrian sold us is working very well and was priced right. Adrian demonstrated skill and creativity in order to empty and remove my old tank, which was refusing to drain from its normal outlet. Adrian also carefully assessed the damage caused by the leak, and helped with a remediation plan.

Adrian, the water leak was a blessing in disguise -- it led me to an old rats' nest in the dry-wall-enclosed framing under my water heater and central heater. It looked like years of filth. I stripped and cleaned the affected area and dried it with a high-powered fan.

Brian N.

1/16/2019

Believe the hype! Adrian is very helpful and a very cool guy. He just fixed our water heater in no time at all.

We called Adrian about our leaking water heater at 9:30pm not expecting anyone to pick up so late, but to my surprise, he picked up. He immediately started to guide me through the phone to diagnose the problem and patiently explained things the whole time. He even FaceTimed us so he could clearly see the problem.

Adrian came the very next day, promptly and in heavy rain!, with the part that he figured needed to be replaced, ready from the FaceTime call and pictures we sent him. And get this, he did it for free since it turned out to be a simple fix, even though he came prepared with parts in case it was a bigger job. No need for back and forth trips to get parts!

Honestly the best experience we've had after dealing with other people and highly recommended!

Masami W.

7/16/2020

Water was leaking from the drain pipe. Called 9 am and he came around 12 noon as he said. The heater was 13 years old so decided to replace. He finished before 1:30 pm. Great job. Highly recommend!

ray s.

12/19/2018

Adrian is hard working dude. Found out my water heater broke when I saw the water stain on the floor during demo. He came in the evening removed the heater. Two days later waiting for the floor to dry with space heaters blasting he came back and installed a new one. Two days of cold showers but had to wait. Thanks Adrian.

Craig S.

12/04/2020 12:00:00 SA

Definitely received 5 star treatment from Adrian and Dependable Water Heaters. I went out to my garage to find water all over the place. My water heater had given out. I quickly scanned Yelp and found Dependable Water Heaters with their 5 star average. That seemed too easy. I called and Adrian set me up with an appointment the next morning. About an hour after he arrived, the water heater was up and running. Adrian is super friendly, and took the time to explain his estimate and the installation. I highly recommend this company!

Cyndi C.

3/17/2017

I contacted Adrian for a question. He was more helpful than I could have imagined. Cannot say enough about his candor. I have never left a review for any business I didn't receive service from. Good people are hard to come by these days.

Steven N.

10/15/2016

Came home and found our water heater leaking. Called a few places then found Adrian. He talked me through how to shut off and empty the water heater over FaceTime. How cool is that. Not many companies have any sort of concern for customer service. So when you find one that does, it's special.

Adrian ended up replacing our water heater and walked us through everything. Reasonable price, great work, awesome communication and an end result that was great.

Jack C.

12/04/2019 12:00:00 SA

I found my water heater suddenly didn't work. It did create anxiety in these winter days. I remembered two years ago one of my friends recommended Adrian when he had water heater problem. I called Adrian next day and left a voice mail. He called back within one hour and patiently walked me through the settings and knobs of my water heater over the phone. It turned out to be a simple problem and the water heater got fixed immediately. Adrian is so nice and professional. This is my first-ever comment on Yelp. I really appreciated Adrian's great service. Now, I have peace of mind as I know who to go to when my water heater has problem next time.

Cinto S.

5/24/2019

Adrian is amazing. He is knowledgable and resolved my water heater issue in less than 2 hours. His rates are ok, when compared to others, but the quality of work is really good.

Lynn D.

02/10/2020 12:00:00 SA

Our water heater stopped working after a really windy day. We called Adrian at 7:30pm with the symptoms and he helped us troubleshoot it on the spot. We cleaned the debris around the water heater like he instructed and followed the reset instructions. After that it worked like magic! We were so grateful that he helped us get it working this late in the evening. We had called 2 other locations that would not be able to come take a look until the next day. We'll definitely be using Adrian's services if we ever need repairs for our water heater in the future!

Moe L.

03/05/2017 12:00:00 SA

Adrian is very responsive to messages, his work is clean and fast, the price is reasonable, and on top of that, he is just a very nice guy. Also, thank you very much for recommending me Dry Force (great as well).

Helena C.

11/11/2019 12:00:00 SA

Not only was Adrian the first person to respond to my inquiries about replacing our 20-year-old water heater but the ONLY one to ask for photos of the current heater which I then emailed to him. He gave me a ballpark estimate shortly afterward.
He came here last Friday to go ahead with the job, but when he saw the heater we have, which is functioning well, he advised us not to spend money unnecessarily but to wait. He could just as easily have done the new installation so we greatly appreciated his honesty and professional integrity. The following evening we discovered that the water heater's pilot light had gone out and so I texted Adrian who called me back immediately. He subsequently walked my husband through the steps of successfully igniting the pilot again.
There's no question that Adrian is Dependable. When the time comes, we will definitely give him our business. Thank you!

Jeremy A.

8/23/2020

After calling for estimates to replace our leaking water heater, Dependable Water heaters gave us the best price! Not only did he give us a deal, he also was the only business that was available to do the job sooner than the other companies. I highly recommend anyone who needs their water heater worked on to hire him. Friendly, fast, and he also called later that night to see if things were good! Adrian did a great job on our tankless water heater!

Zar A.

12/01/2018 12:00:00 SA

Adrian is the nicest guy, professional, honest, knowledgeable - really the best ever! I called 4 other pluming companies before I reached Adrian. The other companies were quoting me $1800-2500 for a replacement water heater. Adrian gave the best quote. But when he came to replace my water heater he looked at the old one and told me that my brand of water heater A.O. Smith had been recalled. He gave me a number to call and suggested I get a replacement or get it fixed for free. Adrian saved me a TON of money!!!! He is indeed a professional par excellence!

Yumin Y.

4/30/2020

I have no doubt going with Adrian was the best choice for my new water heater. Talked to a lot of folks and he is a true professional who actually DOES what he says he will do. He shows up when he says he will. He doesn't take shortcuts on the job and made the best recommendations on long-term safety. He actually cares about the customer as a person rather than a number. On top of it, he gives the best price. Other companies said there's no way they could beat his price and that's right, they can't because Adrian at Dependable Water Heaters cares about more than your money! That's the way to do it. Go with him.

Gustavo M.

8/15/2020

You cannot go wrong with having Dependable Water Heaters taking care of your water heater problem. Adrian was very friendly, professional, helpful and explained the whole process to me. He removed the old unit and completed everything in a fast timely manner. There is a reason why he has such high ratings, his service is top notch and at a very reasonable price that even surprised my landlord. Highly recommended and no need to look anywhere else for great quality service.

Theresa S.

6/24/2017

If I could rate Adrian more then five stars I would. He is very knowledgeable, he knew right off the bat what was wrong with our water heater. We called and he gave an approximate time of arrival and showed up exactly as specified. Friendly, knowledgeable and dependable, what more can you ask for from a repair man.

Adrian thanks for getting us up and running with hot water!!!

Sami L.

8/16/2019

I called Adrian from Dependable Water Heaters in late afternoon for my water heater leak problem. He was able to give me a diagnostic and quote on the phone. In additional, he was able to come after workong hour at 5:30pm, sharp on time, to fix the water heater. He also gave me many advices on maintaining the water heater and dry the area that got wet, and how to turn off water and gas before going for long vacation. He was very professional, skillful, and dependable. I would highly recommend him to my friends who need similar help.

jason l.

06/10/2020 12:00:00 SA

Adrian was great throughout the process, answered questions upfront, quick and thorough install, and answered all questions post install. He even responded when I contacted him about an operating question months after the install. Would definitely recommend!

Albert Y.

1/13/2017

Anything you hear about Dependable Water Heaters is not good enough. Adrian is the embodiment of customer care! We recently came home to a serious, wet mess with our old water heater. I called Dependable after looking up reviews on Yelp. I'm very glad I did.

After sending a few photos for Adrian to review, he said he would open up some time the following day to do an estimate. He arrived exactly when he said and even texted us to to let us know he was on his way.

At first, the scenario didn't look too good. But, after poking around and assessing the situation, Adrian was able to remove and replace our entire water heater, connecting pipes, hoses, braces, etc. in about an hour or so! We were shocked at how quickly he was able to get it all done for us. We had hot water 20 minutes later!

If you ever need help with your water heater, do yourself a favor and call Adrian. He is seriously the best!

Rai T.

06/04/2020 12:00:00 SA

Had a great experience with Adrian. I especially liked how he was able to give me a quote based on pictures. Communication was excellent. He answered all my questions and was on time. We had him install a 75 gallon tank with a recirculating pump. Quick install. Cleaned up after the install. It is so nice not to have to wait five minutes for hot water now. Five stars!

Naum R.

10/22/2020

Adrian is really good - very knowledgeable, efficient and professional.
He is also very friendly and customer-oriented.
We realized that our water heater quit working and contacted Adrian the day before yesterday, he responded right away and after looking at several pictures I've sent him and asking a few questions he knew exactly what the problem was and what needs to be done.
He gave me the exact quote with a discount for seniors and scheduled his visit right away. His pricing and warranty - 6 years on parts and 3 years on labor - are better than I could find anywhere else.
Adrian showed up yesterday fully prepared and replaced the water heater quickly and professionally even though it was at the end of a very long day for him. He was very neat and accurate, even installed a tray under the tank that was not there before.
I would highly recommend Adrian to anybody who has some water heater related problems, he is just great.

Max L.

11/25/2018

Is there anything worse than having a major plumbing problem during Thanksgiving weekend? I woke up with a flooded garage and figured out soon enough that my water heater failed completely. Unfortunately, I also had to shut down my water supply entirely to avoid further flooding.
I started calling the usual home improvement stores and went to Yelp looking for someone who could help me asap.
While there were several listings that had 4 stars or so, there were always a few horror stories preventing me from fully trusting them.
When I finally stumbled upon Adrian, it was almost too good to be true... All stellar reviews, no horror stories, just many happy customers.
Something told me I finally found my plumber...
I called him and, sure enough, he gave me a quote and an appointment for the same day (Keep in mind, Thanksgiving weekend!!!).
He came, he removed my old wrecked heater, installed a new one, changed a few pipes and a couple of hours later, I was a happy camper again, hot water was flowing and he even charged me less than his original quote! ! !
He also gave me a couple of good suggestion to keep the heater at its best as well. If you need your water heater replaced or repaired, go with Adrian, you can thank me later ;-)

Teddie M.

05/08/2019 12:00:00 SA

Awesome service, Adrian is easy to talk to and very responsive. Woke up to a puddle in my garage and discovered that the water heater was leaking. Quick Yelp check and called Dependable Water Heaters on my drive to work (hands free of course) a few questions and was able to secure an appointment same afternoon to replace my 15+ year old water. Very happy with the work!

Vinu K.

07/06/2016 12:00:00 SA

Adrian is simply superb. He knew exactly what was going wrong. Was very competitive on pricing when compared to others. Very prompt and dependable. He noticed that my floor area was went and rather than just not caring he highly recommended I get that fixed even though it meant some amount of inconvenience for him to fix it temporarily and then come back to finish the job. Went the extra mile to install a hot water circulation pump as I always wanted one.
You will not go wrong with Adrian. Very professional and nice to deal with. Highly recommend

Priya P.

4/27/2020

Adrian helped us with diagnose a leaky water heater which eventually led to water heater replacement. He initially asked a bunch of questions and diagnosed the problem. Gave me the estimate over the phone after sending him three photos of the water heater placement. I appreciate that he was able to help replace a State water heater which was within warranty, that not many contractors help with. He was quick and patiently answered all questions. He was friendly, maintained social distancing and took precautions given COVID-19. It is great that he accepts all digital modes of payment. Would definitely recommend.

David L.

11/11/2018 12:00:00 SA

Didn't get to review this company sooner but ran into Adrian today and remembered I had not written a review. By the way, he never mentioned it or asked for a review. This company is reliable, well priced and efficient. I have since sent him to do replacements on my daughters house and on my brother in law's house and they both rave over his work and pricing. It is very hard to live up to the reputation when you have a five star rating but Dependable water heater exceeds their rating. Keep up the good work. Very hard to find reliable, honest contractors these days. Here is one company that is both!

Karen B.

6/29/2020

This guy is the real deal. Answered my call on a Sunday and even offered to come take a look that same day, which he did. Sadly, I happen to have some stupidly-expensive water heater due to the venting, but Adrian was able to get a new one in less than 24 hours and he and Angel installed it one day after mine died. These guys were very professional. They took care to protect my floors and wore masks (Covid). Adrian communicated with me throughout the swap and helped me to understand that, yes, I do need to flush the water heater every six months. He offers to come do the first flush as part of the service, too. Great service.

Nantian Q.

07/09/2017 12:00:00 SA

We asked Home Depot and Lowes to have our leaking water heater replaced but HD was not able to fit their water heater in place and contractor from Lowes was not responsive. I had to yelp and contacted Adrian. And right away I knew I made the right decision.

To make story short, Adrian found and arranged third party company to fix extensive water damage. And came for another two times, once setup a temporary water heater (on Father's Day!) so we had hot water to use and another to have final water heater installed.

Adrian is very friendly and responsive, one of the best contractors I ever had for my projects. I highly recommend him.

Amy L.

4/20/2016

Adrian was able to come to my house within an hour after calling him (it was almost 6pm on Wednesday so traffic was terrible too). Within 10 minutes he found the issue and was able to completely repair the three different leaks on the top of my water heater. He triple checked his work and made several adjustments to ensure there were no further issues. I have to mention that as a single woman I've been ripped off two times in the past and I'm 100% confident that Adrian would never attempt to take advantage of anyone. His prices are extremely reasonable and I will never call anyone else for any water heater problems. I just don't see how you could possibly be disappointed with his work.

Joan G.

09/02/2020 12:00:00 SA

Adrian Diaz of Dependable Water Heaters received many 5-star reviews on Yelp and Nextdoor.com, so I was very confident contacting him when I needed to replace my water heater. He could come the day I called, but I said the next day would be fine. Adrian arrived on time, and quickly and professionally removed and then installed the new water heater. I mentioned to him that I thought the water pressure was too high. After measuring, he agreed, and was able to install a pressure valve. This was extra work not planned for. All in all, a very pleasant experience. I highly recommend him.

Wu E.

2/17/2019

I can't say enough how happy I am. Of all the plumbers I called Adrian was the only one that told me there's a massive A. O. Smith water heater recalling and I should check with them first. Turned out my unit was under recall, but I still decided to replace it (Adrian did offer to repair it for a very reasonable price). I am super happy with the result. From now on Adrian is the only water heater guy I will recommend to my friends and family. Not only was he really good at his work, Adrian was the kind of guy you wish you knew as a friend.

Vinnie W.

02/09/2019 12:00:00 SA

Adrian was great! He was able to quote me and help me replace my hotwater heater in such short notice. Super friendly and knew exactly what he was doing. I highly recommend his service!

Jeff K.

04/10/2016 12:00:00 SA

Friendly and courteous, professional and experienced, it was pure luck that I decided to give Adrian a try.

The symptom for our 10-year old water heater was that there is no water coming out if you only turn on hot water. The cold water was fine.

At first both Adrian and I believed that the tubes in the tank were probably congested due to the age of the water heater.

Nevertheless, Adrian took a deeper inspection on the water pipes in and out of the tank. It's probably my lucky day because Adrian found out there is something in the pipe blocking the water flow into the tank.

After removing the object, the heater was working again (and no need for replacement). The eventual cost was much much lower than I had expected when I made the call. Nice!!

Thanks, Adrian. It was an awesome experience and pleasure served by you.

D J.

5/30/2020

I called Dependable Water Heaters today because my hot water randomly shut off and they walked me through fixing it over the phone and solved my issue in 10 minutes! They are a wonderful local business dedicated to helping their customers during COVID. I can't recommend them enough honestly.

Jenny Q.

01/11/2019 12:00:00 SA

First off, Adrian has great customer service ! He is respectful and very kind. I gave him a call when our water heater shut off. He stopped by and let us know what the real issue was and gave us options. If you want good service and quality work, give him a call!

Dan S.

7/29/2020

Adrian is a rock star in this business. He is my new go to water heater guy. Can't recommend him strongly enough

John T.

4/21/2019

Adrian is heaven sent. Our water heater went out over the weekend and he came the next morning. I was prepared to replace my water heater but he came, diagnosed the problem, and simply restarted the furnace. His communication was excellent throughout the process and when I asked him how much the service was, he said not to worry about it and headed off to his next job. When it comes time to replace the furnace, Adrian will be the one to do it.

Joe L.

5/24/2016

Wow, a year ago, Adrian replaced my water heater, did a fantastic job. Still works great, no problems. Last night I discovered a hot water pipe leak in my attic. Pretty bad leak. Called up Adrian and asked if he could fix. He called back within hour, setup appointment for early morning.

He arrived, was courteous and friendly (that's how he normally is) and had copper pipe repaired within the hour. That's what I call outstanding customer support!

Adrian is my go-to guy for all my plumbing needs and I highly recommend him.

Ajay S.

09/03/2018 12:00:00 SA

It's Labor Day today and this morning I discovered that the hot water hose on the top of my water heater was leaking! I called Adrian, sent him some pictures of the issue and he arrived within 45 minutes. His quote was more than reasonable. He replaced both hot and cold water hoses at no extra charge. Very friendly, professional, excellent customer service and truly dependable! I highly recommend him.

Sunny L.

01/04/2016 12:00:00 SA

Our water heater decided to leak at the worst timing. We had guest staying over and no one had hot water in the house. After calling a few water heater business we decided to call Dependable Water Heaters based on yelp reviews. Adrian came on time and was very professional. He replaced our leaking water heater very fast.

He saved us a lot of money and we are very happy.

Highly recommended.

Pamela A.

3/24/2019

Thank you Adrian for helping me troubleshoot my water heater over the phone and by using photos over a holiday weekend. The only one to answer the phone of many plumbers I tried to get a hold of. Adrian will be my choice from this time on.

Sue D.

07/12/2020 12:00:00 SA

Is there an option for 10 stars? Cannot say enough!!! Adrien walked me through diagnosis, scheduled for a very narrow window on Monday since, for the first time in 17 weeks, my business was reopening. Then reached back out and said he'd come on Sunday, even though he's technically closed. Talk about the consummate in customer service. Once here, he was efficient, very communicative, highly professional. If you ever find yourself in need of a water heater, there's only one guy you should use! Dependable Water Heaters has my gratitude and my highest praise.

Nigel C.

2/22/2016

Our 10+ year old water heater failed over the weekend, and I checked out Yelp and Nextdoor for recommendations. Dependable Water Heaters caught my eye based in the number of very positive reviews/recommendations. Calling their number, Adrian was able to give me an anticipated price over the phone, based on the size and type of water heater I was replacing. The price seemed fair, and I liked his straightforward and upfront approach.

Adrian arrived today at the scheduled time, and made short work of replacing our heater, and cold water supply shutoff valve. In the process he brought the installation up to current code (gas line trap added, and secured the heater stand) ahead of an upcoming permit inspection. He appears to have the process down to a fine art at this point.

Adrian also walked me through the lighting process, how to adjust the water temperature to suit our preference (with small kids, we didn't want to have super hot water), and how to flush the heater once a year to prolong its life. Adrian also advised that I replace the water flex couplings every 5 years to avoid a repeat of the flex coupling slow leak and resulting corrosion problem that had, likely, helped to kill our old water heater.

Adrian was really pleasant to talk with during the installation, was happy to answer all my questions, and came across as being totally genuine and customer focused. I'd expected that, based on the other reviews on Yelp, but it was nice to see that my own experience aligned with those reviews.

Very pleased with the quality and cost of the service provided. I would thoroughly recommend this company based on my experience today!

Howie T.

6/30/2019

He is very friendly and very helpful. Thanks you very much for your help. Dependable Water Heaters is with price reasonable

Barbara M.

02/12/2019 12:00:00 SA

Writing this review for my cousin David N. Adrian definitely deserves 5 stars on here very knowledgeable and honest. Was able to replace my water heater on short notice. Highly Recommend! Thanks Adrian!

Radu T.

03/02/2016 12:00:00 SA

I have just used Adrian from Dependable Water Heaters, 408-838-2942. I thought I needed to replace my electric water heater and was ready to pay $1000 for the replacement, after checking with about 5 different companies and getting quotes between $1200-2400 and response times between 2 days and 1 week..
Adrian came in 2 hrs later, convinced me all that needs to be changed are the 2 pipes going in and out of it, and charged me $40 for the work, diagnostic trip included!!! Rare breed nowadays: a technician who knows what he's doing, enjoys it, is honest and REALLY affordable.

Gabe F.

9/22/2018

Giving Adrian another 5-Star review. Called him-up and scheduled a water heater replacement. He came buy a did a replacement in about an hour, gave me operating instructions and was super friendly. Adrian provides a great honest service and I highly recommend him as well.

thanh l.

1/16/2020

I could give yOu ten star if I could. Excellent work with his magic hAnd, thank you for saving us a lot of money for your work. Thank you for your honesty.

Anthony V.

5/28/2018

Wow!! What an amazing people. I called late at night which they were close but the owner of company texted me back. Set up appointment the next morning and one of his guy came out the time promised. Replaced my water heater with the time frame promise and excellent workmanship. Definitely recommended and if I ever needed them again I would call them. Also I even teach me how to take care of the water heater as well. Thanks guys!!

Yunyan L.

08/12/2018 12:00:00 SA

Our experience with Adrian is beyond expectation! Our water heater broke after 10 years. We called for another 'reputable' service first and the repair technician came out and asked for $2000+ claiming he needed to bring everything up to code - he didn't mention the water leaking into the wall. We are so happy to turned away this service and called Adrian - he gave us an honest estimate around $1300 after hearing our problem description and seeing the photos, gave the same diagnoses including bringing it up to the new code.
He arrived within the hour. Upon first inspection, he noticed the leak make the connecting wall area all wet - he offered to conduct some mold inspection first by cutting a hole on the supporting base and stick a snake camera in to check if there's mold buildup. With verification that there's no mold so far so no wall-work needed, he then finished the job within an hour efficiently. He was very courteous and friendly during the whole process, explaining everything we didn't understand. We'd like to recommend Dependable Water Heaters to anyone who need this line of service!

Vincent L.

5/27/2020

I highly recommend Adrian to anyone who is looking for someone to fix or install a tankless water heater. He came to my house to fix a gas leaking issue and did not charge me at all. He was a pleasure to work with, as he is very knowledgeable, easy to talk to, and reliable as well.

Grant L.

5/24/2019

I found my water heater was leaking warm water via the pipe to my backyard that caused my water bill almost double. Then I found water heater's pilot light went out and could not turn on again. I thought I might need to replace it with a new water heater. However, the water heater I bought was Kenmore 12-year 40 gallon. It should not be worn out due to only 6 years old.

Without hesitation, I called Adrian to quote a new water heater for replacement. When he brought new water heater to my house, he inspected my Kenmore water heater first. He diagnosed the problem was the extremely high water pressure, not the water heater itself. He suggested me install a pressure regulator to reduce the pressure. After he installed the regulator, all the problems were gone. End up, he helped me not only save the money for the water heater but also for the water expense.

Adrian did an excellent job to solve my water heater problem. I was very impressed on his level of professionalism. He is a customer-oriented person and knows how to take good care of his customers. Adrian is a fair, honest and decent person. I highly recommend Dependable Water Heaters for his professional service. I will definitely use Dependable for any needs in the future and will recommend to my friends and neighbors. Thank you so much, Adrian.

C B.

12/17/2018

Adrian is really professional. I highly recommend him. I found him on YELP. I called three companies (including his) on Sunday seeking help for a burst hot water heater and he came out that same day. He had the best price, his attitude over the phone and on his visit was highly professional. He is very smart - please be sure to engage in conversation with him - he's a very interesting person and clearly loves his job. He gets an A+++ on customer service, professionalism and courtesy. He replaced my 75 gallon water heater in the garage, took away the old one, educated me on all the things nobody every teaches new home owners about the care and maintenance of a hot water heater (e.g. flushing out each year).
Anyway, I don't post reviews. But Adrian is really good. I highly recommend and will keep his phone and email handy. He is our go-to guy from here on.

Brian D.

5/20/2020

Our water heater shut down and I was unable to restart it. When I called Adrian (and he answered well after normal working hours), he figured it might just be the thermocouple assembly so he hailed his network and found a replacement part by the next morning. Adrian then came to the house to fix the problem and quickly assessed that it was likely just sedimentary buildup in the water heater. He flushed the system and everything is working normally. If I EVER have another issue with my system, Adrian will be the first one I call. 6-stars!!!

Ann C.

11/28/2018

Adrian was GREAT!! He was on time, he worked fast and was SO considerate. He really knows what he is doing. He is really a professional plus he's kind and neat. He has it figured out as to how to move the old and move the new water heater in and out without any help. I chose him because of his great yelp reviews and I wasn't disappointed AT ALL! He only does Hot Water Heaters and he's great at it. My other hot water heater was installed in 2002 so I knew when the water started to go warm sometimes that it was time to replace the hot water heater. He just asks that you send him photos of the current hot water heater and he'll give you a quote over text or via a phone call. He doesn't charge $80+ for just the quote - very nice!! He had some trouble because of the tight spot where the gas valve was located but he figured it out. You won't be disappointed with Adrian!

Jaime C.

4/18/2018

Excellent service! This guy is very honest and quite literally saved me a good chunk of money by identifying that my water heater was still under warranty, explaining to me how to get the part, and then promptly coming to install the part and only charging me for the labor. You can't go wrong by giving this man your business. And judging from how deftly he changed the part, he has plenty of experience and knowledge.

Ashley H.

4/30/2019

Adrian saved the day! We are in the midst of moving out and needed unexpected water heater repair. Adrian responded to my first call and promised he would be there to help us out even slightly after hours. Not only did he fix the problem but he saved us a bunch $$ from quotes that we had received from some of those bigger companies that are strictly out to rip you off! Adrian was so helpful, fair and honest. We definitely called the right guy!!

Gopal K.

12/21/2017

We had a situation where the broken water heater outlet pipe flooding our entire house (hardwood floor). Got reference to Adrian through nextdoor and just called him on the same day. Amidst his busy schedule while getting ready to go on vacation, he asked us to send the photographs and other details... came by within couple of hours and did a clean assessment... fixed the broken pipe with his own material and recommended to replace both of them (we didn't realize they were 18+ years old!)... Since we haven't started the insurance process, we told him that we will call back...

We called him yesterday and he came out today to get everything done in half a day... work is simply picture perfect ! Debriefed us on the maintenance routine etc.

Such a great, down-2-earth, smiling, fun person to work with! Amazing service and I wish I can give 10 stars ! Thank you Adrian.

Gil L.

12/20/2017

We are so glad to have found Dependable Water Heaters when our water heater started leaking less than a week before Christmas. It was a GE water heater from Home Depot with an extended warranty. But when we called Home Depot customer support for service there was no water heater service person available. We were placed on a wait list and told that someone would call us in a day or so to setup an appointment for service! We could see this easily running into Christmas or later before we got the water heater fixed or replaced.

We were told that alternatively, we had the option to call someone ourselves, pay for the job and get reimbursed. The catch is that the service person would have to call the warranty folks after they were onsite and sized the job. This is to get approval for the labor cost that we would get reimbursed for later. Since we had overnight guests coming in a couple of days we couldn't wait for a callback so we opted to call someone ourselves.

Adrian at Dependable Water Heaters was fantastic. We called him late in the afternoon and he requested we text pictures of the leak. He immediately saw that the water heater had to be replaced. But he sells and installs Bradford White, not GE. No problem. He's helped many customers in this situation. He came out the next morning to swap a Bradford White for the GE. Then he trucked the GE to Home Depot for us where we returned it for store credit.

From the moment we called he understood exactly the situation and explained what would happen and what we needed to do. His work is very professional and he goes the extra mile to ensure all is done right. When I mentioned that I couldn't get hot water in the house after shutting off water to the water heater and opening it again later he went ahead and replaced the valve at no extra cost. When we returned the water heater he stayed with us until the transaction was complete. This, despite the fact that it took over 40 minutes because of a snafu with the serial number in the GE records being incorrect.

We'd highly recommend Dependable Water Heaters. Adrian is responsive, fast, professional and flexible. Oh, did I mention that the morning he came to fix our water heater was actually his day off? When he understood our situation he changed his schedule to accommodate us.

Denise G.

04/02/2018 12:00:00 SA

Super awesome experience. My pilot light went out and they happened to be in the area, came over within the hour and re-lit my pilot light. Great job!

W. K.

2/16/2020

This is AS GOOD AS IT GETS!!!! Rapid response. Best estimate (and we called MANY) for a water heater replacement. Cudos to Adrian. Not only was he able to do the job the same day, but completed the task in 30 minutes! No wonder this company has so many 5 star reviews on Yelp. I highly recommend Adrian.

Prabu D.

2/14/2020

My water heater pilot has some issue. Adrain was very genuine and was able to pull up warranty information and details about the heater. He was helpful in explain the issue and was able to solve it. I would recommend his service without any doubt to the others. Keep up the good work Adrain!

CA M.

3/28/2019

Hot water is a luxury when you do not have it, and should not be taken for granted. This I learned while I had to boil water and use a bowl to wash up and do dishes for 4 days. But I was over it, too busy to hunt down someone, had one guy tell me get the water heater and I'll install .....What!! NO WAY MAN..I called my Brother at 6;30PM for assistance and by 9:30PM he FOUND Adrian, I had an appointment for the next day. Adrian MY HERO came to the rescue and installed a beaut of a Water Heater all shiny and new. YEAH!! BEST PLUMBER EVER : ) and I have happy faces on my Water Heater. Thank you very much

Shawn P.

10/09/2017 12:00:00 SA

Adrian is a hero in our books! Super reliable and courteous. Great install by a great guy.

Tri L.

10/23/2015

Adrian and his son (also named Adrian) were awesome!

My water heater was corroding, rusting and started to leak. As a result, I went on yelp to find a local plumbing service and because of the 5 star rating for Adrian, I decided to give him a call. Before I called Adrian, I actually called 2 other plumbing services and Adrian had the best quote out of all 3.

Not only was Adrian very polite over the phone, he was also able to accommodate same day service, which was also a plus! He arrived on time and was very professional the whole way through the install. Took the time to explain to me certain new features regarding the water heater that the law now requires and shared with me tips to help extend the life of the water heater, which was also very helpful and informative.

I couldn't have asked for a better service or better people. This is my 2nd water heater install and I wish that I've found Adrian the first time around at my old house, but later is better than never. Adrian has a new customer for life and I will be sure to call Adrian going forward for any plumbing issues around the house that I can't fix myself.

If you ever need a new water heater for the house, I highly recommend Adrian and his son. You will not regret it!

Amy P.

1/21/2020

5 stars for Adrian. We called Adrian about our water heater pilot light not staying on. He was able to troubleshoot the issue over the phone, and let us know the part we needed to order (which came the next day from the manufacturer). The part arrived earlier than expected, but Adrian was still able to make a same day visit to install the part... and in less than 30 minutes we had hot water again. Thank you, Adrian.

Dee E.

2/16/2017

This is yet another 5 star review for Adrian's Dependable Water Heaters service.

Adrian is reliable, honest, hard-working, knowledgeable, and offers very competitive prices. But just as important, he is an all-around nice guy, easy to talk to and very likable. Customer service is very important to me, and this is one of his greatest strengths. He is also very accommodating and flexible.

There is not much more that I can add that has not already been mentioned in the previous 5 star reviews from other Yelpers. All the good/positive things they write about him are true 100%.

Should you ever be in the unfortunate predicament of needing water heater repair/replacement, look no further than Dependable Water Heaters. You'll be glad you did...

Thank M.

09/08/2018 12:00:00 SA

I just had my water heater replaced by Adrian. He came on time, took the old Kenmore water heater away, adjusted all the valves and connectors, brought in the new water heater, connected back everything as required and turned it on. Took around 40 minutes to have hot water after the connection.

He generated the invoice and charged the amount that we agreed on the phone call. His charge was reasonable.

David S.

3/28/2020

I called Adrian in the morning when I noticed water pooling under my heater. After sending him some pictures he was able to give me a quote and was at my place in about an hour to replace the water heater. He was very friendly and was able to complete the work quickly. I was very grateful that he was able to address my problem so fast.

Jess B.

4/27/2019

I have been an HR Executive and Football Coach in Silicon Valley for many years, so the bar is set high for excellent customer service. I am extremely impressed by the responsiveness, professionalism, and overall exceptional service provided by Adrian. It was clearly with in moments of speaking with Adrian he had the knowledge and expertise to resolve our issues. If you are looking for someone to get the job done and have an understanding of your concerns, please reach out to Adrian.

Kali X.

01/10/2019 12:00:00 SA

Adrian is a really nice guy! He is an expert in his field and conducts business in a professional manner. He replaced our 20 year old water heater because it had a water leak that was getting bigger. We would recommend him because he is not only knowledgeable, but he is easy to communicate with and is fair with his pricing.

Kenta S.

3/23/2018

Adrian answered the phone personally, showed up on time, efficiently replaced the broken water heater with a water pan to catch minor drips from the water heater, and carefully explained annual maintenance.

Bottom-line, Adrian was professional and customer-oriented.

Charmaine D.

11/06/2017 12:00:00 SA

Adrian came on short notice and was able to fix my water heater in no time! I can see why he has such an amazing rating on Yelp!

Dr. P H.

3/21/2019

You don't know how much you miss hot water till it's gone. Called Adrien and got a price and appointment for a replacement. He showed up right on time, did excellent work and gave me a GREAT price. I couldn't be happier.

siggie b.

10/14/2017

Adrian saved the day again!
My 17+ year old water heater sprung a leak, beyond repair. I needed immediate help since it was leaking on my floor. I called Adrian early in the morning. He stepped me through the basics to mitigate the damage and was able to make time for me that day. to come by with a new heater. Within 8 hours I had a brand new water heater, a drip pan, new hoses, valves, no mess and a clear explanation of operational essentials.

Adrian is professional, extremely capable, personable and down-to-earth.

I would recommend Adrian and Dependable Water Heaters without hesitation.

Patrick C.

12/09/2018 12:00:00 SA

I highly recommend Adrian. He helped to troubleshoot what the issue was with my water heater at 10:45 at night, ordered parts and came and took care of the repair over a weekend.

Great, straightforward communication and high quality service and work.

Kim D.

12/09/2018 12:00:00 SA

I Strongly recommend Adrian in all counts.
He's very Knowledgeable and ethical
His price is good comparing to other qualify plumbers.

David M.

12/14/2020

I highly recommend Adrian for his great service on Sunday morning. The AO Smith water heater had completely stopped working and the error code indicated that I needed a new burner. Adrian took the time to get my serial number for the water heater and found the cost and lead times to get a new burner. The cost and labor for installing a new burner was significant in comparison to a new unit and after a discussion about water heater reliability and the age of my unit, it was clear that I needed a new water heater. I told Adrian that I would be in touch after 1/2 hour, hung up the phone and decided to get other estimates. After calling and getting 3 other estimates, I decided to go with Adrian since he was the least expensive and would be able to come out almost immediately. Adrian and his assistant showed up, followed CDC COVID-19 guidelines and were able to pull my existing 40 gallon water heater, which was full of sediment, out from my basement with a small, tight staircase. The old water heater was really heavy and Adrian and his assistant to extra care to get the old unit out and pass the fragile back door threshold of my house. Once the old unit was outside, the back of the old water heater could be seen which was completely rusted out and could have started leaking at anytime. I really appreciate the time Adrian took during our initial conversation to educate me and make the correct decision to replace the water heater even before I committed to his service call. When the new water heater was being installed, Adrian took the time to further educate me. Adrian shared his experiences with other water heater brands, their reliability, and preventive maintenance that needs to be done to the new unit with respect to the super hard water at my house. Overall, Adrian was one of the best residential contractor I've dealt with in terms of cost, timeliness, efficiency and education over the past 30 years of being a homeowner.

Sandi G.

03/06/2019 12:00:00 SA

We decided to drain our old hot water heater (I know way overdue!). The trouble started when we couldn't get it to work again after. We called and spoke to Adrian. He was so kind to walk my husband through how to get the pilot lit again. He didn't try to sell us a new hot water heater, even though ours is 12 years old, and spent 15 minutes of his time trying to help us get ours to work. When we get a new hot water heater, which will probably be soon, we will be getting it through this company. We are very impressed with Adrian's honesty, and willingness to help us.

Ashwin K.

12/14/2017

I would have given Adrian more than 4 stars if yelp would let me.
This guys gets the job done, and explains to you what the problem is and fixes it. I learned allot seeing him work and him explaining. things to me. Would for sure recommend to my friends and anyone who is looking to fix water heaters.

Nice job Adrian. Thanks!

Derrick S.

07/06/2015 12:00:00 SA

This is a couple of weeks later but better late than never right.

Adrian was AWESOME!!!! I called him and explained to him my situation and he was out to me the next day! He was able to work with me and my schedule. His pricing is VERY reasonable compared to all the big plumbing guys out there and the other hot water heater only people. He guarantees his labor for 2 years I would highly suggest you give him a call.

He doesn't take credit cards, but other than cash and checks he does take PayPal.

Not that I want my hot water heater to go out on me again anytime soon, but believe me if it did Adrian would be the FIRST person I would call!!!!

Adam D.

5/18/2015

Adrian delivers BIG! He initially come to move our hot water heater when we were getting some work done in our garage. When he returned to move it back into place, we noticed that it had a leak. Fortunately, he was able to replace it right then and there. Later, there was a loud noise emanating from the heater when we used the hot water. He worked on that until he was successful in fixing it. He was punctual and had a great attitude throughout our time working with him.

Thank you so much, Adrian! We are very appreciative for all of your work.

Jen W.

07/09/2019 12:00:00 SA

This review is based on customer service only. I called up Adrian this morning. He picked up right away and in just a short period of time, was able to diagnose the needs for my water heater. He didn't try to prescribe any kind of service that would lose me money and seems to me quite honest. I have a seven-year-old water heater and I am a new homeowner. I don't believe this water heater has been flushed for quite a few years. He was able to tell me the right way to proceed with my water heater and I am grateful! I will keep his number around!

Daniel K.

03/12/2019 12:00:00 SA

I'd give Adrian 10 stars if I could. He's fast, knowledgeable, professional, and very customer service oriented. When my water heater blew, he knew just from the description and pictures what was needed and was at my house the next day and installed a new water heater (that's the short story). Fast forward 1.2 years and I noticed some water leaking on the ground and it looked like it was from the water heater so I texted him after 10pm at night and he texted right back that he'd call me in the AM after I sent him some pics of the issue. He called in the AM and even though his calendar was full, and he was heading out of town for a week the next day, he made a point to come by and see what was going on with my heater. He located the issue, which was no fault of his, fixed it by installing a new water line, and the most amazing thing wsa he didn;'t charge me for the house call and repair! WHO DOES THAT??? Adrian, does. That's who. Shows who he is not only as a professional, but even more so as a person. Thanks, Adrian, for all your help. We need for Adrian's in this world, for sure!

Evelyn P.

7/23/2018

We started noticing rust color water coming out of our pipes. So we knew that we would probably have to have our water heater replaced. I did a search on Yelp and found Dependable Water Heaters with 5 star reviews. We called and we talked to Adrian and told him the problem we were experiencing. Adrian told us to try a few things first and if that didn't work, to call him back. It happened that it did not resolve the problem, so we called Adrian back and he came out the next day and replaced our water heater. Adrian and his assistant did an excellent job in installing our water heater. Adrian did not mind that we supervised the installation. Once they were done, Adrian and his assistant explained to us on how to maintain and prolong the life of the water heater.

I give Adrian a 5+ star rating. He deserves all the 5 star reviews and more. You will not go wrong in choosing Dependable Water Heaters. I would definitely recommend Adrian to all my friends and family for his services. Adrian truly cares about his customers.

I really enjoy your signature and happy face on our hot water heater. It will always remind me that we made the best decision to choose Dependable Water Heaters. Adrian, your the best.

BC R.

9/28/2017

This is a review long overdue. Our water heater was not working, pipes were corroded and leaking and Adrian came to the rescue. He was honest, friendly and professional. He knows his craft well.

Danielle W.

7/29/2019

Based on the great reviews here as well as the ones I found on my Nextdoor Group, we too called Adrian of Dependable Water Heaters and are so glad we did. He was so professional, friendly, and efficient as could be. He responded lightening fast, had me shoot him a couple pix and replied to my text within minutes with a very reasonable quote. We gave him the thumbs up and within a few hours he was here taking care of the job. I would gladly recommend him to anyone who finds themselves in search of a water heater. Thank you Adrian!

Christie Q.

6/28/2017

Adrian was awesome! I called him and let him know the issues that I was having with my water heater. I sent him pics and two days later he was there to replace it! He talked me through everything and was incredibly fast! He even gave me the piece of mind that I can call at any time down the line of for whatever reason I have an issue. He quoted me a great price as well! Wouldn't go with anyone else.

Naveen Kumar M.

03/02/2017 12:00:00 SA

I called Adrian and two others (who by the way didn't return the call!) on Sunday morning to get help with Lighting the Water Heater Pilot light. I got a call back from Adrian in less than an hour and explained me the procedure over the phone. Do you believe that?? He didn't charge a penny for this service. It's amazing. I know whom to call if there's a issue with water heater. Thanks Adrian!

Rob R.

08/04/2017 12:00:00 SA

GPOAT!! Greatest plumber of all time. Texted me he was running a bit late. Showed up and we discussed the problem a bit, then he replaced the part, suggested I drain the sediment, and when he saw the confused look on my face said: Do you want to do it now? Of course I said yes, and he proceeded to show me how to do it on my own. No extra charge. And his price was more than reasonable.
I will call him again and recommend you call him too.

Sheila M.

11/14/2019

Adrian/Dependable Water Heaters is an amazing person and a very well informed and experienced professional. I called Adrian based on all the wonderful and sincere testimonials here on yelp. This is an unusual review....the issue was my water heater which I thought was making weird noises. Adrian was immediately responsive and honest. I liked that he asked me to send him a video of the issue/sound and I liked that he told me upfront that he had not heard this sound before in all his professional experiences. Long story short, Adrian came out and immediately told me the sound was not coming from the water heater....it was a failing smoke alarm located next to the heater. Adrian was very kind in assuring me I was not foolish....though I feel absolutely foolish....climbed up his ladder, removed the noisy alarm....and would not take a penny for all his kind effort of coming all the way to Santa Clara.
Thank you very much, Adrian, you made my day!
I will recommend Adrian to all my friends and he definitely has my lifelong business for sure.

Jason P.

8/26/2019

I agree with all the great reviews on Yelp for Adrian...awesome customer service!!! Reasonable priced and very fast response.

Kelly Y.

07/07/2017 12:00:00 SA

Adrian is very efficient and responsible. One of my tenants home had no hot water. I called Adrian and he was able to go check it out in half an hour. When he got there, it was a very simple task to turn it on. Apparently, the PG&E crew turned everything off when they were checking for gas leak. My tenants were happy and we were so glad that the water heater was still functioning. I would highly recommend Adrian.

Vick R.

11/07/2015 12:00:00 SA

Just great experience , most $$$$ saving , highly professional , one less thing to think about Water heater replacement
thanks Adrian

Jason M.

04/04/2018 12:00:00 SA

Let me start by saying whatever your problem is, Adrian cares. I have been dealing with a crappy property management company for a little over a year now, my water is due for service and they sent not 1, but 2 contractors to my house who had never seen a tankless water heater before. I contacted Adrian after reading reviews on Yelp, and he was able to help me right away! Highly recommended!!

Deepka H.

12/02/2018 12:00:00 SA

Adrian replaced our water heater on the night before Thanksgiving after 6:00 pm. He didn't charge extra for it being that late and had a smile on his face the whole time he was there. Most of the quotes I got from others either did not include a labor or included a one-year labor guarantee. Adrian was able to beat them without charging more up front. I recommend him not only because he was thorough but also because of his amazing attitude. He deserves every star and more.

J C.

3/28/2018

Thanks Adrian and Angel! I don't have to write much - the other 5-star reviews say it all and I fully support them - excellent work. Adrian and his colleague, Angel, are prompt, courteous, professional, and skilled. I would recommend Dependable Water Heaters to anyone needing water heater installation (replacement) or repair or general plumbing work. I was very pleasantly surprised by the prompt response, fairness of price, and keeping me informed of progress. I have every confidence that should a repair be needed they'll be back to fix it promptly. Very highly recommended.

Some details for those who want more... My water heater burst on Tuesday evening (fortunately I was at home and able to control the problem) and I called Adrian early on Wednesday morning based on Yelp reviews (my original installer was no longer operating). He asked me to send a txt msg with a photo of the water heater installation. A few minutes after I sent it, he called with a couple of clarification questions and a request for a photo of the tank label showing the model number. Shortly thereafter, he texted back with a very affordable price and scheduled a convenient time to perform the work. He and Angel turned up when they said they would. Quickly removed the old tank and replaced it in just over an hour. Fantastic!

Jaklyn P.

6/13/2017

Another GREAT review for Adrian.

I had a leaking water heater and found Adrian on Yelp. Any hesitation quickly faded while speaking to him on the phone. He came over within 2 hours of the call, referred me to DryForce for water damage and suggested a plan of action to minimize down time.
He is reliable, knowledgeable and available throughout the entire process.
Highly recommend!

Abhijeet V.

06/07/2017 12:00:00 SA

If you are looking for great service, reasonable pricing with a personal touch then dependable water heaters is the place! Adrian has always been absolute pleasure to work with. He is professional, reliable, knowledgeable, gives you as much detailed information as possible upfront and explains what services needs to be performed with no sales tactics. I have utilized his services couple of times and would highly recommend him.

Nat M.

08/02/2019 12:00:00 SA

Amazing follow-up service from Adrian. Adrian @ Dependable installed a new water heater for us 11 months ago with just 12 hours turn-around after our 10-year+ unit failed. Last night the burner/pilot went out, and I was unable to re-start it. I called Adrian, who walked me through troubleshooting live on the phone, only to discover this was my (operator) error in relighting. He was patient, very clear in his instructions to help, and only at the end of the call did I know he was actually on holidays in the very early hours of his day when he took my call! Amazing follow-up service, especially as this was my user error. Thanks, Adrian!!!

Shankar V.

2/23/2017

I called up Adrian this evening about a leaking water heater. I had called my home warranty company earlier and they sent me a plumber who said the water heater needs to be replaced. The home warranty company (American Home shield warranty) was quoting me hundreds of dollars for some permits and other parts. Adrian pretty much asked me to send the pictures of the tank and exactly told me how much the extra parts should really cost. American Home Shield was ripping me off. He even recommended which parts I need to get and provided me tips on how to handle the conversation with the warranty company. I wasn't expecting anyone to call me back in the night. Customer service at its best!

I will surely look to Adrian for all my plumbing needs going forward!

Johnny L.

9/20/2015

I had water slowly leaking from the top of my water heater and pooling on the bottom. I wasn't sure it needed replacement or just a repair. I had 6 plumbers come by and give their opinion and quote for the job. Yes 6, I am very careful and thorough on who I choose to work on my house. Adrian was the only one who took the time to look inside at the bottom and showed me with his handy dandy camera scope that we could not see a clear leak from the inside. He told me he could try to repair it at first and see if it would fix the leak or have it replaced, it was completely my choice. I decided to have him fix the leak on top for a very reasonable price.

I was amazed that he was truly looking after my best interests and trying to save me money! Adrian is the most honest and trustworthy plumber you will ever find! All the other guys recommended a replacement, of course. I asked one guy what it would cost to repair the top leak and his quote was 3 times the price I paid! I got huge ranges on the price quotes for the replacement and Adrian's quote was at or near the bottom.

A few days later, my tank was still leaking slowly from the bottom (not from the top, which was repaired correctly earlier) so it needed replacement after all. Adrian told me he would deduct the cost of the original repair if I needed to replace the water heater and he did follow through with that promise. He texted me to see how my tank was doing a few days after the repair. I call that great customer service! So I had him come by and replace it. Adrian was friendly, professional and was glad to explain every step of the installation as I enjoy watching these kinds of things. He even quizzed me on why he would do certain things and I would take a guess. He was very personable and you could tell he loved his job!

Adrian is very easy going, down to earth and he will teach you a lot about the plumbing business if you're so inclined. I have to emphasize that he is also very meticulous about doing the job correctly the first time. He would double check and check again to make sure everything was done correctly. He asked if I had any questions and thoroughly explained everything during the install. I was very impressed. Who would've thought that changing out a water heater would be an enjoyable experience?!

Adrian asked me if I had any final questions or if I needed anything else done. I did remember some other things around the house that had problems and I showed him. I had 2 leaking garden hose valves that were leaking that I planned to replace but never got around to it. He repaired each one in minutes with some trick only an experience pro would know, I was amazed! He did not charge me a dime and saved me money again!

If you are in need of a plumber, do not hesitate to call Adrian, you will be glad you did! He is professional, trustworthy, friendly, honest and fair. And, he will most likely have the lowest price! He will also go above and beyond to give you the best service, all this with a smile on his face!

Surya N.

9/17/2017

I had a leaking water heater. Spotted it late Tuesday night. I called a couple of folks and got free quote appointments scheduled for Wednesday. Based on the conversation on Phone, they weren't interested to diagnose & fix but were planning on recommending replace with new since my water heater is 10 years old.

I called Dependable Water Heaters at 7.00am Wednesday. Walked through the leak problem. Adrian asked me the make (GE) & S/N and told me that GE heater has 12 year warranty. Gave me a number to call. I called GE and they asked me to take the water heater to HomeDepot. Got ~$500 store credit to buy a new water heater! Thanks Adrian & Dependable Water Heaters!

Jia Z.

10/09/2019 12:00:00 SA

I was eagerly seeking for a quote from Dependable Water Heaters at 11:30pm at night, because my water heater stops working today. I called Adrian and hoped he could help me fix it tomorrow. What Adrian did was even better: he advised me to check a few things which led me to find the culprit of this failure. He then instructed me on how to fix it. Surprisingly I fixed the problem within 20 minutes by myself, thanks to Adrain's guidance! It's an amazing experience. I was so upset by the failure of the water heater and now I am sitting in my bath tub writing this thank you letter to Adrian from Dependable Water Heaters without even waiting for another day :D

Mike F.

2/14/2018

I first read several of the reviews for Dependable Water Heaters, finding it hard to believe that every single one that I read was a 5. But, sure enough, that was the case. I also noted how many people said that Adrian was honest, trustworthy, timely, and several other positive descriptors.

So, I decided to give him a call. He answered promptly and after a few minutes explaining my problem to him, he started proposing ways that I could potentially solve the problem myself. Yes, that's right. He wasn't immediately jumping at the chance to gain another opportunity to make a quick dollar. I'm fairly handy, but I wanted to make sure the problem would get solved quickly.

Long story short, Adrian was able to come out before noon that same day and resolved my problem within an hour. He explained what he was doing and why. Also, with my water heater being a bit old, he had to work a little harder than expected to get to resolution - something that I may not have been able to do. And as mentioned by several others, he was pleasant and friendly throughout our engagement.

I'd highly recommend Adrian over and over again to help with you water heater problems. Easily one of the best I've ever worked with.

K M.

10/09/2016 12:00:00 SA

Before my detailed review below, a one-line summary is: Adrian is the most amazing plumber I have ever dealt with and he is an amazing person as well! He is very honest, punctual, friendly, courteous, have great plumbing skills and attention to details. Most importantly, he is very considerate and cares about the customer's feelings, he explained everything in details, and won't rush me as he knows we are anxious about water issues or leaks and worked with me to check everything very carefully and keep telling me take your time, no rush.

I don't usually write Yelp reviews unless a company or person is really SUPERB (or totally bad). You can see I have previously only wrote 1 review about FedEx Cupertino which is totally horrible. I write this review (which is only my 2nd review) because Adrian (and Dependable Water Heaters ) is beyond Awesome and really worth my time to endorse him and let others know there is a trustworthy and excellent plumbers that they can depend on.

One Sunday (10/2) night, I decided to use Yelp Messaging to contact a few plumbers to quote for replacing the PRV (pressure regulator valve). Yelp webpage said Respond within 1 hour and to my pleasant surprise, Adrian indeed responded in 45 minutes. The next (Mon) morning, I communicated with Adrian via a couple text message and phone calls. He asked for a photo of my PRV location and water pipes so he can prepare a more accurate quote. I told Adrian I don't know if my pipe are 3/4 or 1 size, and Adrian said I will bring both sizes to be safe. !! This is such a refreshing experience and he quoted me a very fair price ! (Trust me, I know how ridiculous some other plumbers have quoted me before for some very simple work.)

When he arrived on Wed (10/5), he first checked the meter of my water main to ensure my house has no sign of water leaks. Then he closed the water main, then told me to open all faucets to drain the water which takes some time. While waiting for the draining, he explained the plan of attack and said the entire process will take ~2 hours. At this point, I already knew he is a very considerate and attention to details person.

Next, he checked to ensure no water sippage from the water main which can affect his soldering work. Adrian started off the work with sanding the copper pipe until it is shiny clean, and he said a clean surface will make the soldering results much better, then he skillfully cut the pipes. In less than 1.5 hours, he finished everything as planned. He installed a new Control valve, a new PRV valve, and a new faucet outlet for my garden hose with very clean installation and soldering.

When we are ready to test the new PRV, he told me to close all the faucets except the bathtub faucets and he will open the water control valve slowly and gradually so the water and air won't burst the pipe. We use smartphone as walkie-talkie while opening all the water faucets and toilets slowly, one-at-a-time to get the air out of the system without hurting the pipe. Just this process took almost 15 minutes and Adrian kept saying take your time, no rush. He then go back to check the water main to make sure there is no water leaks in the new pipes/PRV he installed. Everything is done as planned and performed cleanly. Adrian charged exactly what he quoted and what we have agreed upon. Adrian is the most honest and considerate plumbers I have ever met, and I will continue to ask for his help for my future plumbing needs as I know I will be in good hands.

David C.

8/31/2015

Adrian was on time, fair pricing, delivered what he promised, friendly and helpful. I am a local real estate broker and I have a plumber contact I trust and use exclusively. They were not available ad my water tank was leaking. I liked Adrian's ratings so I gave him a call and he stopped in within 30 minutes. My water tank was over 14 years and shot. Looked at what he needed showed up at 8am the next morning and did the work. Do not hesitate to contact Adrian, best thing about his service is you can trust him.

I will recommend him to all my real state clients, friends and family.

Stephen H.

1/27/2018

Thank you Adrian!

Prompt, as promised, neat and professional!!

New water heater is perfect in every way!!

Dii M.

4/14/2017

My moms water heater was having a slow leak for the past two weeks and needed to get fixed immediately. My husband did some research, called a couple places to get some quotes and by chance I saw this listing and asked him if he had called this place. He said he didn't so as his last and final call he decided to contact Adrian. He responded very quickly and gave us a good affordable quote. Luckily he was available the next day to replace the water heater for my mom. He came in the time frame he said he would be there also texting to give an ETA. He was in and out within two hours. Adrian does quality work and went above and beyond our expectation. He is such a nice, personable and genuine person. He works from his heart! We are lucky to have found him! Thank you Adrian!

Sarah Y.

10/18/2016

Adrian's number was given to me by a trusted friend, and while he was not able to help with my plumbing need (didn't know he was a specialty guy) he was more than helpful in giving me insight, providing me guidance, and offering his professional advice preceding my meetings with other plumbers. I can't attest to his work, but I can attest to his ethic and integrity, and sometimes that is all that is needed.

Raymond L.

6/27/2018

My hot water heater went out. So I call these people because of their excellent ratings. The guy on the phone asks me what brand was my HWH. I said it was a Rheem. He asks me when I brought it and I said 3 1/2 years ago. He tells me that I should call Rheem and ask them for a kit to fix a known problem. Rheem will know exactly which kit to send out to me. When it arrives he will install it for $195 and this will fix the problem.
So I call up Rheem. First Rheem says they have many parts and the only way for them to be sure I will get the proper part is to either hire a HWH specialist to diagnosis the problem or they can walk me through it. I chose the later. I was on the phone with Rheem and they walked me through diagnosing what part I needed. They sent the part out and I got it within 24 hours.
I had called two other HWH companies by this time and my gut told me something was not right. I had quotes of $85 and $135 from these two companies and decided to call the $85 guy who also had excellent ratings. He came out and got my HWH to start in less than a minute without the new part from Rheem.
Why the low rating for Dependable Water Heaters? First it is clear he jumped the gun to tell me I simply needed to call Rheem. Second if I had called him to come and replace the part, I wonder what he would have done and how much he would have charged me. Would he have stuck me with a $195 bill even if he got my HWH started in less than a minute? As a consumer I don't think I should be put in such a position.

Sonia S.

3/18/2019

When I noticed water leaking from my water heater, I turned to Yelp for help. First one I saw was DWH so I called and spoke to Adrian. He asked to have some pics taken which I then texted to him then gave me a quote. Just from our phone conversation, it just seemed that I can trust this person. He is the first and Last one I called which is not my norm. He was supposed to come the next day but I called again and asked if he can take a look that afternoon since I was worried about the water leak getting worse. And He Did come after 6pm with water heater tank on hand. But water must be leaking for a while so he said I may have water damaged and helped me get in touch with a water restoration company. So we have to wait till the area gets dried up and repaired. Water heater installation was rescheduled twice because the area has to be fully dried but Adrian was so flexible and so accommodating and finally had my water heater installed Saturday afternoon... Adrian is the Best of the bestest. Knowledgeable, smart, honest and cares for his customers. I guess I lucked out.:)

Helen T.

12/16/2016

I called Adrian on a Friday night at 9:30pm and he was already booked for the night. However, he was nice enough to walk me through some basic troubleshooting. Turns out the maintenance guy who flushed out the water heater earlier in the day did not turn the water heater back on properly. He asked me to text him the pictures of the pilot light, thermostat, etc.... and we went from there. He walked us through turning it back on. We offered to send money but he refused. what a nice guy! we would definitely recommend him and will use him in the future.

Sue A.

4/18/2020

I don't write too many Yelp reviews, but this guy deserves one. Last night our water heater quit working altogether. We are in a high-risk group with this coronavirus, so we were quite concerned about having someone come in to our carefully quarantined home (our kids don't even come in), and we weren't even sure we could find someone willing to do the work. As always, we checked out Yelp, and Adrian had many positive reviews, so I called him early this morning. He asked me to send some pics, and when I told him there was water leaking out, he said it had a crack and would need to be replaced. He arrived at our home this morning (the very day we called) and happily donned a mask, used hand sanitizer, and laid tarps down on the carpet before commencing his work. He said it would take an hour, but it took less than that; and everything seems to be working fine. Needless to say, we are fans. Thanks, Adrian. Highly recommended!

Jay P.

12/08/2018 12:00:00 SA

Adrian was very quick to respond when we had a leak in our water heater. He asked us to check if it was covered under warranty first. When it wasn't, he gave a quote on the phone. But when he showed up for the job the leak had percolated into the wall causing some water damage. He hooked us up with the appropriate people to take care of that and came back after that to replace the unit. He was very friendly and did a neat job on the installation. I have recommended Adrian to many others as well.

Chen J.

8/21/2018

I had a sudden leak with my 15 years old water heater on Sat. Called Adrian, and he responded quickly and gave me a fair estimate based on pictures I sent him. Came Monday afternoon and put in a new heater in less than two hours all by himself. Adrian is highly professional, intelligent with a gregarious personality. He tells really interesting stories from his past, and I am glad his business is as successful as it is today, based on his years of hard work. Wish you all the best in life, Adrian!

Simple T.

6/16/2019

Great work, and reliable. He does what he promises. Very friendly and arrive on time! Highly recommend

Promila A.

2/20/2017

Adrian came promptly and fixed the water heater problem. I sent a few photos of the top of the water heater. He gave competitive prices and was easy to talk to. Thanks!

Jeff M.

2/18/2019

Great Service! DWH was very responsive and resolved the problem quickly. Highly recommend.

Scott W.

7/29/2018

Got back from vacation and the pilot light wouldn't light after being in pilot mode. Called Adrian on a Sunday and after first sending pictures, he did a quick stop on his way home. It didn't need a repair, I just needed help getting the sequence right on the pilot lighting. He got it going in less than 5 minutes and taught me how to do it right for next time. Great service and attitude, and I would definitely recommend Dependable Water Heaters.

Arnel A.

1/20/2017

I typically don't write reviews unless I'm completely unsatisfied and need to warn others or simply amazed by the service. Adrian for one is 5 stars without a doubt. Customer service was top notch, the work he performed was completed promptly, his pricing beat out the rest, and his attention to detail was second to none. On top of that, Adrian was more than accommodating getting my water heater issue fixed working around my schedule. His 5 star yelp rating is definitely accurate and well earned!

Pamela M.

1/19/2019

I called Dependable a few minutes before 6 pm on a Saturday night thinking I needed to replace my water heater. I was gently walked through all the steps to see if particular parts were broken. It turned out I just needed to relight the heater. What phenomenal customer service. There was no charge for this. Please send business their way.

vien p.

3/13/2016

Our water heater decided to poop out in the middle my husband's shower (because life has impeccable timing when it gives you lemons).

** Do NOT call the generic number on the sticker that came with your water heater when it was first installed. They will charge you just for diagnostics alone.

What's nice with Dependable Water Heaters is that Adrian specializes in water heaters instead of general plumbing. He was very accommodating for same day estimate, arrived on time, and quickly pointed out that the water heater actually was still under warranty so we could order a new thermocouple and fix the issue for a very affordable price. However, given the fact that this was the second time it needed a new part in its short life span, and that our brand was known to be a cruddy one, we opted for a new water heater.

We were scheduled for a new water heater the next day. He brought us up to code, pointed out all the unstable issues with our setup (sadly the home inspector missed all of this stuff when we purchased the home, but that's another story), replaced some pipes, and made the overall look much less messy. It was a 2.5 hour process with Adrian explaining everything as he went along, offering tips on how to best maintain the water heater.

While Adrian offered the best warranty on labor, and had competitive pricing in comparison to another service that I was considering, a key reason we chose his service was because of his professional and friendly demeanor. You can tell that he enjoys what he does. When there is a love for your work, you put forth honesty and effort, which is priceless. Even my introvert husband instantly liked and trusted him.

Replacing a water heater is definitely a decision that can take a bite out of your savings. However, as Adrian puts it, you aren't just buying a water heater, you are buying peace of mind (and in our case, hot water in the middle of winter as well). It's so important that you find someone you can trust.

Adrian made the process so easy, we almost didn't mind paying the $1000+ cost, especially because we know we can turn to him in the future. Seriously, giving Dependable Water Heaters our business is equivalent to finding a good mechanic that you can trust. I haven't found the mechanic yet, but am beyond thrilled with knowing that Adrian is the go to guy for all my water heater needs. I wish he could do all my home repairs in my money-pit of a house.

Yo Adrian! If you know any good contractors, electricians or mechanics, send them our way. Thanks again!

Max S.

4/23/2019

Just had my water heater installed. Really quick service. Adrian completed an excellent installation for us. I highly recommend 'Dependable Water Heaters'!

Hemant A.

4/22/2019

Very professional over-the-phone consult with pictures of my broken water heater before quoting me a very competitive price for the job, while talking me down from unnecessary expansion tank which some others had suggested. On the day of the install, Adrian texted 15 minutes before arrival, which was right on time as discussed. He answered all my lame homeowner questions with patience while working on the heater like a master that he is. I would definitely recommend him to anyone in the South Bay for their water heater needs. Keep it up Adrian.

Ralph K.

11/11/2018 12:00:00 SA

Not only would I use Adrian again, but I will enthusiastically recommend him to my friends, which is the ultimate vote of confidence I can offer about his services. Unfortunately, I provided incorrect information to Adrian regarding the tank size so he had to return the following day to install the correct size unit but he handled the situation with courtesy and professionalism. The work was completed as promised on time with great care, and at a very fair price. It's refreshing to see someone actually taking pride in the service that they provide to customers. At this point, I would not consider using a different company for any issues with my water heater. Thanks again Adrian!

Lisa L.

03/09/2019 12:00:00 SA

Adrian is our water heater MAN from here onward! We only wish that we've found him earlier. This is the 3rd tank at our house, and this is the first time we feel that the installation is done right. Services provided by Adrian is truly exceptional. We are recommending Adrian to all of our friends and family.

Christine C.

10/25/2016

Honest, up front, helpful! Suggested I look into warranty information on my broken water heater instead of just trying to make a sale. Thanks again!!

Ramesh B.

10/19/2016

I had a water heater leak and Adrian came out the same day to take a look and helped with getting the water damage company in right away. He also set up a temporary water heater the next day and promptly installed a new water heater when all the water damage work was done. Cannot express how happy I was with his work and professionalism and promptness in answering and returning calls. What I thought would be a nightmare turned out to be not so bad at all after his help and getting insurance to cover most of the cost of damage. I highly recommend Adrian.

Gary S.

3/26/2018

I contacted Adrian almost one month ago about replacing a water heater in a condo I own in Sunnyvale. Because he was booked, it took him a full week to come look at it and determine he had to special order it. After two weeks, I contacted him and he said he should know by the next day when it would arrive. It's now been another 10 days and no word from him. I'm moving on; if he ordered it, he can return it or sell it to someone else. A complete waste of our time.

Robert P.

6/24/2019

Beyond a shadow of a doubt Adrian is a Master Journeyman in his field of expertise. He places service above self and is the most remarkable businessman you will ever meet. Authenticity and integrity are his calling card and I would not hesitate recommending him for your hot water tank needs. He is also a resource for all of your plumbing needs through his associations within the industry. Than you Adrian for your SUPERIOR service.

Rodney C.

10/04/2016 12:00:00 SA

Adrian replaced my 10 years old water heater which I requested due to rust problem.
Price is reasonable as I compare to other quotes which is acceptable to me. Most important is that he is very professional and friendly plus the excellent customer service. For example, I got a follow-up call the next day after the job which showed he's here to offer quality work. Highly recommend him!

Kara L.

12/24/2015

Adrian has magical touch with the water heaters! Our water heater broke with no signs and I called Adrian the next morning. Thank god he was able to fit me into his busy schedule on the same day and helped us to get the necessary part that need to be replaced! He was able to fix everything within an hour and followed up with me the next day! Very dependable and responsible! Thank you, Adrian!

Bea Y.

3/28/2016

Finding a leaky water heater in the middle of a busy work week...It was a stressful experience. And worse when I can't get a hold of any plumber who could give me an appt. or info.
Yelp came to the rescue...third company I called... Adrian answered the phone. I gave him a summary of what I found, and he told me I would most likely need a new water heater. He gave me an estimate on the phone, and was able to give me an appt the same day (he accommodated my work schedule).
Adrian was early to our appt. and he waited for me.
I'm glad Adrian was able to replace the water heater that same day (grateful for hot showers again!). He also provided info about the maintenance of the water heater. He is flexible, knowledgeable and personable. And the price was exactly what he quoted.
I would recommend him to all my friends and families.

Thank you, Adrian!

Jaimz C.

09/12/2016 12:00:00 SA

Adrian is such a pro. I called him at 11:30am and had a working heater installed and ready to go by by 4pm. He shows up on time, understands how long things will take, and explains what he's doing along the way. We also had some water damage from the leaking box (our previous install did not have a drip pan) and so he also got us in touch with some people to help restore the dry wall before any further damage occurs. Thank you!

Iris F.

09/11/2016 12:00:00 SA

Adrian replace my leaking water heater as soon as got my call. I like his great service and the sense of humor. I also have the big sound issue when the water tape open. I asked him to take a look. He diagnosis is the water heater regulator problem and changed. But it make sound again not long later and I called him again. He went to the house checked thoroughly and fix the problem without extra charge. I can not be happier! I

K S.

09/10/2016 12:00:00 SA

Best service ever received. Very courteous , professional and competitive !! Adrian showed up on time and gave us a lot of useful advice on other appliances and their maintanance.
His work was top notch and i would not look any further For help with any water heater issue.

C W.

2/23/2016

Adrian was awesome! I gave him a call and told him about our water heater that had just started leaking from the top. It was 13 years old so he said it would need to be replaced. He came out the same day I called him and installed a new one. He was on time and professional. Not only did he replace our heater but he installed a pan underneath and he took away our old water heater. He was very fast and very efficient and is a really nice guy! He also also gave us tips on how to extend the lifetime of our new water heater. I highly recommend him!

James W.

01/10/2017 12:00:00 SA

We were having a problem with our hot water heater, and after installing a new thermocouple/gas/igniter line without positive results, then I searched around for a good repair company that wouldn't cost us an arm and leg.

10 minutes on the phone with Adrian led to a small adjustment, and now things are working again. If they weren't, then we would have his company install a new American made heater...24 hour turnaround time.

We found Dependable Water Heaters through NextDoor, and cannot recommend them enough.

Mehdi H.

01/12/2016 12:00:00 SA

Dependable Water heaters are great! A few others told me the problem was with so many other things but he came and fixed it right away and didn't overcharge me at all. Very nice guy to work with!

Mary H.

5/24/2017

It was a Sunday evening and my water heater gave up. With a river of water running out of my garage, I called Dependable Water Heaters for help. The reason I called that particular company was because of the universally glowing reviews on Yelp. Adrian not only took my call on his only day off and Mother's Day, no less, but he also told me exactly what to do to get through the night and came out the next day to assess the situation. He showed up on time, of course, with a new water heater and disconnected my broken unit. In addition, Adrian called and scheduled the water damage restoration company, Dry Force, and gave me the number of a good drywall person. (By the way, Dry Force is another outstanding company.)

The water damage in my garage was repaired and Adrian quickly came back out, installed my new water heater and explained how to take care of it. Every interaction with him has been comforting, personable and professional. The quality of his work was outstanding and his price was extremely reasonable. My only regret is that Adrian does not do all other home repairs because I would call him for everything. He is definitely a keeper.

Carl H.

8/16/2017

I did a lot of research including checking out Home Depot. I got about 7 bids and Adrian came in the lowest. Hey, and look at these Yelp reviews. How does somebody get rated so high? Nobody is that good. Are these reviews for real? One of the reasons I went with Adrian is to see how this guy got all these great reviews.

Well, he installed my water heater and now I understand how he got all these great reviews.

It's true. The guy is exceptional.

Muzaffer P.

11/06/2016 12:00:00 SA

In one word - honest!! The water heater died out and I called around to get quotes to have it fixed. I had stumbled upon Dependable Water heaters on Yelp and chatted with Adrian - the owner. After describing my water heater and it's condition - he pretty much diagnosed as the thermo-couple going bad. He pretty told me over the phone how that I could go to Home Depot and purchase a universal thermo0couple and install it myself! He even talked me through the procedure! I still didn't quite feel comfortable doing it myself so he took time out to come by my place on a Sunday and installed the part for me. Within 15 to 20 minutes my water heater was back up!

In contrast, I had multiple water-heater companies who were quoting me very high prices to have it fixed. He charged me a very nominal price to have the part installed. He even gave me a safety tips on how to properly turn on the water heater.

I'm quite frankly surprised how extremely honest he was and such a nice guy!

It would honestly save you time by give Adrian a quick call before looking at other companies for your water heater issues!

Thank you Adrian! :D

Elyssa E.

04/04/2019 12:00:00 SA

I had a wonderful experience with this company. My pilot light kept going out so I gave them a call. They walked me through all of my options (do a temporary fix on the heater or replace it). I decided to replace the heater as it was older. The next day they came out and installed the new unit. Pain free, quick and easy! Definitely recommend them.

Abe S.

04/02/2017 12:00:00 SA

Even though I did not use their services, the gentleman (Adrian I believe) that assisted me over the phone was very polite, patient & knowledgeable. I will contact and refer them for any plumbing needs.

Jane T.

03/09/2019 12:00:00 SA

Such a blessing to work with Adrian! Five stars is not enough for this man, more like 10 stars. My water heater was leaking and he came to the rescue. Very knowledgeable man, truly honest, on time, detail oriented, and I could go on and on. Probably the best contractor I've ever worked with! He also followed up with me the next day to make sure everything is working properly and smoothly. I never had a contractor that followed up on their work before Adrian. I would definitely use his services again and highly recommend him.

C Y.

9/20/2018

I am so happy and satisfied with Adrian's work. He helped fixing gas leaking and replaced a new water heater for me today. I called him around 3pm this afternoon. Since it was an urgent matter, he squeezed me in and worked till past 7 pm. He also did an extra by staying till the PG&E person came and made sure everything was alright before he left. I can't thank him enough for what he did for me. He is the best!!! He is truly a dependable person!!!

Aniwat A.

02/05/2016 12:00:00 SA

My water did not give the hot water, I called three company to come to my house to take a look at my water heater and see how they can do with it. The first two company came without checking anything. They recommended me to replace it because my water heater is more than 10 years old and gave me the estimate. When Adrian came, he tried to find out what the error code on the thermostat meant, and he found out the issue. This saved me a lot of money. When he was replacing the part he took a video and photos to explain me what he did and my water heater condition looked like.

C P.

08/12/2015 12:00:00 SA

Adrian fixed our water heater after our tankless failed, and two other attempts at getting new units also failed. So third times the charm when we called Adrian. He has the heart of a teacher, since he is highly informative and answers all of your questions/concerns. Call him if you also find yourself in a bind, you won't regret it.

Cesar M.

11/13/2015

They say they also specialize in general plumbing. Any reason why knowing how to fix water pressure isn't part of being part of general plumbing? I read the specialties about this place and I'm pretty sure trouble shooting low water pressure is included.
Then, they take down my name and number to refer me to a plumber that they know. What?? Whatever, and then they never call back. Waist of time

Deane G.

4/27/2016

Adrian replaced my leaking water heater the same day I called. His installation was very professional and neat looking, and remarkably better than my previous failing heater.

Adrian is very knowledgeable, quick, careful, and charges a very reasonable price. He is also a very intelligent, interesting, nice guy. I will definitely call him again the next time the need arises.

Chinh T.

8/28/2016

Couple of weeks ago my water heater started leaking. I call Adrian after reading the reviews and also my house is near his business in San Jose. Andria offered to come out within 2 hours of my call to come to my house to inspect the water heater. He gave me a price and I told him that I am going to check around first, surprisingly Adrian said please check around and give me a call later, I can work something out for you.

Two days later after calling around not getting a response in a timely manner, pricing is higher, not pleasant to work with etc. I decided to call Adrian again, he came out installed the new American made water heater, clean up the area, taking the old one again and gave me a very completive and good price.

I am very pleased with Adrian work and I appreciated the conversation, he is a very knowledgeable person and not a typical Plummer.

I would highly recommend Adrian to my friends if they needed the service.

Thank Adrian, your business name really reflecting your personality Dependable Water Heaters.

Da Kat A.

10/27/2015

Adrian is my favorite (and the best) water heater & plumber. He is reliable, on-time, very knowledgeable, and honest. You can definitely trust him on his work. The best part is his price is very reasonable as well. I also like the fact that he doesn't upsell you on things that you don't need.

Recently I had a leak and water leaked to the downstairs unit unfortunately by creating a bubble in the ceiling. Call Adrian and he was able to diagnose the problem and fix the leak promptly. In addition, he's also willing to go to Gilroy for my aunt to fix the leaking issue without having her to wait for weeks.

I've already hired him for multiple water heater jobs at different properties and with different leaking issues. He's my only go to guy for any water heater problems. Every time he's able to troubleshoot the issue, explain what happened including the root cause of the leak and how to prevent it from happening again patiently (if it can be avoided by regular maintenance). He always delivers what he promises.

He actually used to work at Better Water Heater and they are more expensive than Dependable Water Heater. You get the same great guy who provides excellent customer service and the best quality of work with the lowest price. Save some time from shopping around. Just call Dependable Water Heater whenever you have any water heater issues.

I highly recommend him and will definitely call him again.

Julie B.

3/30/2019

Adrian is my hero!! He talked me through unplugging my garbage disposal hose connection so that my dishwasher could drain properly. I could not get a plumber out to my place before I moved out of state, and I needed to get this issue resolved so I could sell my place. Adrian was so patient with me as I bumbled around under my sink, taking photos so he could tell me if I was doing it correctly. And I fixed it!! I could not have done this without Adrian's help. Thanks SO much, Adrian!!

E L.

07/12/2018 12:00:00 SA

Water heater flooded. Adrian came by and helped figure out that the water pressure regulator to the house had failed and we were over 100 PSI into the house. He also recommended replacing the drywall that was wet. We verified it was wet with a moisture sensor after a few days of drying. We went through yelp to find those guys to fix the water regulator and drywall and then he was there to replace the water heater the next day.

maryann c.

07/08/2018 12:00:00 SA

My parent's home had issues with their water heater and I was out of town. So after looking at positive reviews, we decided to call Dependable Water Heaters. Adrian answered right away and given his experience with our type of water heater, was able to assess the problem over the phone. He told my parents exactly what part to order from the manufacturer, which they did, and then call him when it arrived. The part arrived the next morning. Two hours after letting him know, he arrived. Extremely prompt, knowledgable and friendly were words my parents used. I would highly recommend Dependable Water Heaters for any issues. Thank you Adrian!

Sarita J.

9/25/2015

Adrian installed a new water heater for me and I am very pleased with the service. He gave me the best quote and the most details. Don't ever buy water heaters from the people who send you free stickers - as they quote you twice as much.

Debbie A.

10/02/2015 12:00:00 SA

My parent's kitchen sink was clogged and had a foul smell :-( Adrian came and saved the day and on a Sunday.. He was quick, very knowledgeable, friendly, and offers good rates. Now my parent's have a new disposal and new pipe. Thank you so much Adrian for the awesome work and customer service you provided. Definitely will be using Dependable Water Heaters again.

Janice T.

11/21/2018

Fast, efficient, honest, and great work done by Adrian and his assistant. Adrian also kept in communication with us. They even arrived 40 mins early to install my new tankless hot water heater. Many thanks, Adrian!

Jane W.

11/15/2018

This is my very first review on Yelp. Adrian provided excellent service to replace my 16 years old leaking water heater. He is friendly, easy to communicate and professional. Very efficient and neat work! I will definitely recommend him to my neighbor and friends.

Annie L.

1/30/2018

Adrain is very professional, honest and trustworthy! I contacted him because of a leaky water heater and he responded immediately. He came out the same day and was able to identify the problem right away. Turns out the water heater was badly leaking and needed to be replaced. He was able to replace it right away and was very meticulous and thorough in his work. I would absolutely, 100% recommend Adrian to all my family and friends!

Eugene L.

10/31/2018

Adrian was knowledgeable, professional and pleasant to speak with. He asked for photos of my old leaky water heater and called back promptly to provide me with a quote and next day appointment to replace the water heater. Adrian was punctual per the appointment time and complete the job as promised. My wife and I are very happy with the work done by Adrian. I can see why he has so many 5 stars reviews.

Darwin Greenwell -.

10/30/2016

Adrian is to be highly recommended for all of his hard work and care on one of our recent water heater installations. As a real estate broker, who has worked with hundreds of trades professionals over the years, I can whole heartedly share my feelings that you will be very happy if you decide to work with Adrian, as there is absolutely no one else in the industry who will take more time than him, in order to understand your water heater needs and to make sure that you are satisfied with a job well done. His prices are also very reasonable.

Sophie H.

10/19/2018

Excellent service, very professional and trustworthy. Adrian just came to fix a leak that was on top of the water heater in the hose. He arrived promptly, did a great job replacing both hoses. Very knowledgeable and honest pricing. I will him again for sure if we have any other problems in the future. Thank you Adrian!

Jeff F.

12/30/2015

Adrian answered my first call immediately, even though he was out of town skiing. He used FaceTime to scope out how my water heater was installed and plumbed, which was pretty cool. He gave me an appointment for the following day, arrived on time and did an excellent job. He charged me exactly what he quoted. Overall I was very impressed. Highly recommended.

Ashwin S.

9/20/2018

We had a leak in the water heater. Probably was due for replacement. Adrian came out quickly, took a look and recommended that we have the surrounding area checked for water damage. This turned out to be a good suggestion as there was water leakage into wall and adjacent hallway and bathroom. Adrian set up a temporary water heater and then waited until all repair work was completed. Then he installed the new water heater and worked with us in resolving final issues. He is very responsive and listens to customers which is great. I would recommend him highly.

Stephen P.

9/13/2016

I came home from the coast a couple of weeks ago to find my garage flooded with water from my failed water heater. Sunday night, not sure what to do, I called Adrian at Dependable water heaters. He came to my house right away, took safety precautions, and cleaned up the mess. He immediately arranged for a remediation company, installed a loaner tank, and ultimately replaced my tank in a very professional manner. I have never written a review for anybody before, but felt compelled to do so in this case because Adrian's work, professionalism, and prices were spectacular. I would highly recommend him as he is cordial, polite, professional, knowledgeable, and he keeps his word. His work product is exceptional. Five stars.

Clara D.

09/11/2018 12:00:00 SA

I call Adrian at 10:30pm. He was friendly & honest that he didn't think he could access our water heater. After sending him a few pictures, he said he'd come give it a try. We had a bat mitzvah to attend the next day and only had a 2 hour window... he worked his schedule to come in our timeframe. We had quite a complicated mess, but he was willing to come multiple trips, on time and even called to follow up once the job was done!

N S.

6/23/2017

Adrian was awesome, fast , humble and fixed our water heater in no time Thank you Adrian for fixing our water heater today after having such a horrible experience with efficient water heater . We won't forget your kindness, sense of urgency and professionalism. We will definitely use your services again. Thank you for saving the day for my our family. God bless you !

Enrico S.

7/23/2018

Adrian is wonderful! He came on time on a Saturday morning, carefully considered my requests, quickly installed a good water heater and left, all of this while telling interesting stories and cheerfully chatting about life in Bay Area. The day after he pinged me to make sure everything was all-right. Precise, competent, honest and very friendly. I wish all contractors were like him!

Alaa H.

07/07/2015 12:00:00 SA

Yelp should have an option to give 7 starts and an award! Adrian an ABSOLUTELY AMAZING! The best customer service I have seen in the Bay Area by far! Very responsive, professional, great attitude and most importantly knows what he is doing! Thank you Adrian!

Michael C.

7/13/2016

Adrian is as professional and courteous as they come. Arrived on time and replaced my water heater in a surprisingly short amount of time and didn't leave until hot water was running again and not to mention he's just a cool guy in general. Would definitely recommend him and will be using him every time going forward.

Em S.

02/03/2016 12:00:00 SA

Adrian D. is as dependable as the name of his company. He is both professional (he absolutely knows what he is doing and took the time to explain how things are and how to get the best life out of your water heater) and just an awesome, all around nice guy. So even though our water heater broke down, we are fortunate to have cross paths with him and it has been an absolute blessing to see goodness in action today. You have made a life-long customer in us, Adrian, and we will be recommending you to our friends/co-workers/anyone who needs a reliable, all-around-pleasant and fair(didn't overcharge) water heater installation/repair-guy. Thank you for the happy father's day gift too!!

He said that because of his previous experiences he knows the right way to do customer service. I think he was born a good guy from the very beginning and whatever success and happiness you are enjoying now is well deserved. Thank you!!

Kenji A.

1/29/2018

Dripping water heaters are not a good thing! Adrian communicated quickly via text, quoted a fair price, and scheduled my water heater installation for the next morning which was a great relief. He arrived early which was a good thing for me and quickly installed the new water heater. Adrian and his assistant Jimmy were knowledgeable, efficient, and friendly. All was installed as required, and we had working hot water later in the day! I hope I don't have any immediate need for Adrian's services again, but would not hesitate to recommend his services.

Ryan T.

6/30/2016

I couldn't have asked for someone more friendly and helpful than Adrian. I had hot water leaking from a pipe on my side yard and he came to my house less than an hour after I called him in the afternoon. He told me that not only did I have a broken pressure valve on my water heater pushing water into the yard, but the water heater itself was broken and leaking. Then he showed me everything he saw so I could see too. He told me he could get a new one and replace it right away. He was quick, efficient, knowledgeable, and very friendly. Definitely the first person I will call him if I ever have a question again.

- -.

06/05/2017 12:00:00 SA

Called the business for advice on pinging sound in my tankless water heater. The call was returned promptly and the counsel/advice over the phone was clear and logical - no upselling. Will love to give my business to them when I need it next.

Tom C.

6/15/2018

I called Adrian for a quote to replace my GE water heater which is over 10 years old. Adrian was nearby so he came right away and took a video of the tank bottom. He then told me that I can wait for few more years. He is candid and honest, which is very rare.

mathew t.

05/12/2016 12:00:00 SA

I have a 5 year old, 38 gallon water heater that the pilot light will not stay on. Called several water heater repair companies that said it was the pilot light assembly or thermo stat with a repair quote of around $300. I called Adrian with Dependable Water Heaters and he said it was the thermo coupler and to call GE for the part and he will install for $145. I called GE and they said the problem was the thermo coupler ($100) and GE will Fed Ex the thermo coupler for free. The part came in 2 days (didn't have to pay for the part or Fed Ex). I called Adrian. He came the next morning and installed the part in 30 minutes. I had hot water in one hour. He was efficient, courteous and advised me that the GE water has a design flaw in the thermo coupler and will burn out again in 5-6 years. I can either 1) replace the thermo coupler again 2) buy a brand new tank (other than GE) installed 3) or buy a tankless system since my water heater is located outside my garage and installation is easier.
Great price, great service, great advice!

Rajan K.

05/12/2016 12:00:00 SA

I contacted Adrian to get my water heater replaced because the old one was leaking. He was very prompt in responding. Very courteous and easy to work with.
He suggested we work with our home warranty and also set us up with restoration companies that can help dry out any damage to the walls against which the old leaking heater was installed. He also helped with a temporary installation while we were drying the walls. All in all a positive experience and made our lives very easy.

Mark F.

05/06/2018 12:00:00 SA

We thought our water heater needed to be replaced. Adrian determined very quickly that our problem was a leak in our recirculating system - not in our water heater. When we do need a water heater, Dependable Water Heaters is the first place we will call.

Ankit S.

11/29/2017

Really nice guy to talk to, he gave me advice to talk to sears water heater and resolve it, seems very genuine guy and he is all about giving the right advice !

Quan T.

11/05/2017 12:00:00 SA

I had my water heater installed by Adrian a couple years ago. As I had not had the unit flushed since then, I contacted Adrian to perform the service. To my pleasant surprise, he was able to stop by on the same day. It took less than 20 minutes for him to flush the water heater and he did not even take my payment. This is as good as your service can get. Very dependable as the name states.

Jason L.

04/10/2018 12:00:00 SA

My 20 year old water heater failed recently. Adrian responded quickly to my request and offered quote soon after getting photos of the water heater. Even though it's not an urgent problem, Adrian came quickly and finished the job in an hour. He is professional, prompt, courteous and responsive to my requests to keep the carpet clean. The new system has been working well for a few weeks now. Hopefully, it'll last as long as the previous one.

Neil G.

8/13/2019

On a Sunday, I learned I had a leaking water heater in my San Jose townhome. Worse yet, the water shutoff valve was broken and I had to turn off the water to the entire house. Adrian came by on Sunday to try to get the water shutoff to work -- no go. Adrian came back on Monday morning, replaced the water shutoff, took out the old water heater and bypassed the tank so I could at least have water in the house. Another company I called couldn't even come out until Tuesday. After the water remediators ran their fans and dehumidifiers for 5 days, my contractor put up new drywall. Then it was time for the new water heater (more than a week later). Adrian came out as scheduled and installed the new water heater. Adrian was timely, answered my calls, texted me when he was on his way, and did a great job. His price was competitive and I wouldn't hesitate to use him again (but hopefully not for another 15 years). 5-star all the way.

EJ L.

3/16/2017

It is sooo rare these days to have such an honest, transparent, and genuine service guy. Thank you, Adrian, for not changing my heater when you noticed that it didn't need to be replaced, and for being so patient in explaining what was needed, and not even charge me! I definitely highly recommend him!!

Renee E.

10/16/2017

Called him on a Sat morning, he was on his way to a job in the North bay and promised to come out Sunday morning... he called back a few hours later and said he finished up his other appointment earlier then expected and was on his way. Super reliable and courteous.

Tom J.

03/09/2018 12:00:00 SA

We recently needed a water heater replaced up in the Villages in San Jose. We are so fortunate that we found Adrian to do the work. He was very quick to reply, set up a time and date that we could get the work done (the house was currently vacant so not an emergency situation) and showed up on time. On top of all of that, he is such a nice gentleman. It was such a pleasure getting to know him as he worked. I would not hesitate to call on Adrian at Dependable Water Heaters for future work. Highly recommended by us! Thanks Adrian!!

Johann C.

10/03/2015 12:00:00 SA

I called Adrian when my water heater started leaking and he accommodated me same-day.

From start to finish his customer care was second-to-none, and his skill and care in replacing my heater was top quality. He even took time to go over the issue and to explain the workings of the failure and the new tank.

He arranged help in resolving water damage that had occurred and ensured my family were back up and running with hot water asap.

His costs were in line with his quote and very decent. He completed his installation with further follow-up call to ensure customer satisfaction.

A++++

Arnold F.

05/06/2015 12:00:00 SA

Thank you Adrian for your excellent and speedy service.

- Went through the whole process of the pilot kit installation with me there.

- Explained to me what the issues were and what could be causing it.

- Overall, just came through within 30min and had the water heater up and running within the hour for a very affordable price! (ps: I paid using PayPal)

Thanks again.

Janet D.

05/04/2017 12:00:00 SA

Adrian was fabulous. He was very responsive, did excellent work, and checked up afterwards to make sure that I was satisfied with the repair.

thane w.

09/03/2015 12:00:00 SA

My tenants had just moved in and my water heater was leaking. Called Adrian at Dependable Water Heaters. He got right back to me and was able to diagnose the problem from pictures. He came out the same day with a new water heater and installed it quickly and cleanly. I would recommend this company to friends and family without hesitation. Adrian is also very knowledgeable, professional, and friendly. He encourages the customer to watch the process, and give tips on how to extend the life of your water heater. A+++

ELAINE Z.

01/10/2017 12:00:00 SA

Where to begin? My elderly parents got a cheapie GE water heater that had a defective starter. Adrian went out his way to help them. First, he helped us source the replacement part from GE at no cost, so we only had to pay a very reasonable service fee for installation. Unfortunately, the replacement starter failed 2 weeks after installation. Adrian dropped by their home and lit their pilot without charge. When the starter failed for the 3rd time 3 days later, we knew we had to have a new heater. Not only did Adrian came the very next day for install new heater. He drove my mom to Home Depot and got her $399 in store credit for taking back the defective GE heater. Thank you for your expert service but more importantly for your uncommon act of kindness!

Peter M.

4/30/2018

I can confirm the other reviews - Adrian called back, came by quickly, fixed only what had to be fixed (pilot assembly replacement) and explained all the steps on the way. This is how service should be.

cindy s.

8/16/2017

Thank you Adrian! Wow. Called today and he was over in a little more than an hour. Went right to work and did an amazing job. Efficient and detail oriented. When he was done everything about the heater was pointed out/ explained. Great work ethic. Extremely personable too. Excellent price. He's your guy if you need a water heater.

Ray R.

10/18/2016

As promised I told Adrian I'd give him a 6 star review if he can remove and install a new water heater without needing to dismantle out my built-in garage shelf. The space in front of my old tank was about 23x27 but fortunately my cabinets where only 17 inch deep. Anyway it was a tight squeeze getting the old unit out. I suggested building a platform that is level with the base of the old tank so he pull the tank onto the platform first and then take it out at an angle. He was opened to the idea so I went ahead and built the platform. He can back got the tank out. As there are some water damage he recommended I get the area dried out and then came back the 3rd time to install the new tank. He was efficient, competent and did not take short cuts and made sure to prep everything before soldering. He was as others mentioned very friendly and easy to talk to. I would highly recommend his services - Ray.

Joel I.

01/09/2018 12:00:00 SA

Adrian is beyond amazing. He is an answer to our prayers. I would give him 100 stars if I could. Thanks Adrian for everything you did to help us. You went way above and beyond. AWESOME!

Robert A.

10/28/2017

This guy was fantastic. He came out, on a late Friday afternoon, on his Birthday!! We had sudden extremely low hot water flow. He knew exactly what was wrong and was able to fix it . . . with great difficulty, I might add. Price was very reasonable, too. One word sums it up, WINNER!

Steve Y.

10/26/2017

Adrian was helpful in solving my water heater lighting issue over the phone.

Yogen K.

5/13/2015

Adrian is hands down the best man for the job! We came home to find that our water heater was leaking and a friend recommended Adrian. We gave him a call and he was prompt to come and check it out. Our heater was still under warranty so he needed to find the model that would be covered. He managed to find our model and came by the next day to fix it. He did a great job, finishing the work in the timeframe he provided, and cleaned up.

One of the most striking things about Adrian is that you immediately know that you can trust him. We have since then called him for other plumbing type questions and he's always made time to answer our calls and even stop by to take a look. He was the first person we called when we had a leak in our upstairs bathroom.

We've recommended him to other friends who have also been happy with him. Trust me, this is the person you want to work with! I highly recommend him!

Deborah M.

10/09/2017 12:00:00 SA

Texted Adrian on Sunday morning with the intent of getting a jump on scheduling an appointment for the following week. Within minutes he responded and within 3 hours he was at our home replacing our water heater. Super knowledgeable, efficient in his work, and fair priced. Our water heater was 15+ years old and had begun to leak. We didn't realize how bad it was until he removed the old unit and we were VERY THANKFUL he was so responsive. Great guy with a super fun personality. Have a great vacation in FL Adrian!

T L.

11/30/2016

Adrian is very professional, knowledgeable, and polite. He took the time to explain what needs to be done. We talked about different options for water heater tanks and different possible ways to install them. I talked to many water heater installers in the process and Adrian stood out the most with excellent service.

Merlinda T.

09/11/2015 12:00:00 SA

I was frustrated calling Sears, Home Depot, Lowes and other private companies but they can't install the replacement of 40 gallon the next day and can't even finalize the price on top of the heater, there's a lot of ++++. I need the replacement badly as my old water tank was leaking and making a big flood in our garage. Luckily, my son, saw the review of Dependable Water Heaters and called Adrian. Adrian came into rescue and see the problem, the next day early morning 8:00 am he replaced our old 40 gallon water heater into tankless one. Not only that, he came back at night to give us a new socket as he promised.

Dependable Water Heater is the best one to deal with specially with Mr. Adrian who is so honest and very helpful.

Highly recommended!

Adrian V.

04/05/2017 12:00:00 SA

I called Dependable Water Heaters after looking at their reviews on Yelp. Adrian immediately got back to me with a quote and we began the process of repairing my water heater. Adrian was professional, friendly and hard-working. My water heater was up and running in no time. He walked me through the maintenance and couldn't have been more thorough. I highly recommend using Dependable Water Heaters for all your Water Heater needs.

Joseph D.

3/19/2017

Adrian is right guy if you are looking for a water heater expert. Highly recommended for his knowledgeability of the job. You will expect a crystal clear explanation on what he is doing. Where can you find a handyman like Adrian who is working at the same time explaining what he is doing?.Very approachable person, friendly and honest.More power to you always.

Tyson C.

11/04/2016 12:00:00 SA

I contacted Adrian to replace my water heater. During our first conversation he recommended contacting the manufacturer of the old water heater to see if it could be fixed under the warranty to save me some money. After I determined that I would need to replace the water heater, I set up a appointment with Adrian to install a new water heater. He arrived on time and was very professional. He is very knowledgeable and answered all of my questions as he worked. At the end of the job, he walked me through the leak inspection, the work that was done, and how to maintain the water heater. I would not hesitate to use Adrian again.

Jun D.

2/20/2017

Adrian is the best. The Yelp reviews speaks for itself. I strongly recommend his Company to services your needs. Thanks again Adrian!

Lisa N.

1/22/2016

Adrian is honest and will help you anyway he can. I had a water heater that was failing and advise me to check the warranty of the heater instead of repairing/replacing it as cost can be high. Turns out the water heater still had a year left on its warranty and will reach out to the manufacturer for service. Thanks Adrian for being helpful and honest.

Tuan T.

01/12/2017 12:00:00 SA

Had two more water heaters leaking in our other properties. Adrian fixed it for the best prices again. For our recent water heater, he noticed it was still under warranty. He helped me carry the water heater to home depot for a full refund. He also fought the home depot folks concerning their conflicting policies with GE. Long story short, he saved me a lot of money. I totally recommend him!

Venugopal K.

12/14/2016

Adrian was very professional and got all the help we needed after there was a leak in the water heater.

Jasmine L.

7/29/2016

Adrian had replaced one of my neighbor's leaky water heater in March 2015. Another neighbor and I had called Adrian back a week later to flush our tanks. Needless to say, when my water heater needed to be replaced 2 weeks ago, I contacted Adrian. He was on vacation when I reached out, but he got back promptly and we scheduled an appointment the following week. He did a fantastic job and was very reasonably priced. To sum it up: Adrian is honest, professional, knowledgeable, responsive, personable and punctual. I would absolutely recommend him and have already mentioned him to my family, friends and co-workers. This is my second review on Yelp. :)

Wilson C.

10/01/2016 12:00:00 SA

Water heater leaking, No hot water. Sucks!! Late Thursday evening...leaving for the weekend on Friday eve. What to do? Wake up at 6am the next day to find a solution. Called a couple of places... Got quotes, but earliest appointment was 4pm that day or early Sat. Not going to work. Called Adrian at Dependable water heaters, explain the issue, sent him a couple of pics, got quote, and he was at my house with a new water heat to install by noon. Finished by 1:30. Great service, quick response, reasonable price, good work, nice conversation. Adrian's good guy. I recommend him for sure. It's his own business...it makes a difference.

Eric D.

3/17/2016

My 14 year old 50 gallon water heater decided to leak last Sunday. Based on Yelp reviews, I called a couple of plumbers early Monday morning to ask for their availability and get a quote on replacing my old water heater. Adrian came thru with the best quote and best warranty, 6 years on water heater parts and 3 years on labor. It's not cheap to replace a water heater but my wife and I know that we got our money's worth with Adrian's services. He's very knowledgeable about water heaters and very personable too. The job took only 1.5hrs. Adrian also went above and beyond what normal plumbers do, he let us test out the water heater for 48hrs before he invoiced us and accept payment which is rare nowadays. Great job Adrian!

Tammra S.

3/27/2017

Adrian is professional, dependable, smart and a very nice person. He returned my call within 30 minutes, and showed up when he said he would. I like that he explained to me what needed to be done and gave me options and recommendations. And, he had the best price out of the 5 services I contacted. He replaced my 25 year old water heater in less than 2 hours. I plan to tell my friends and family that I found a Dependable Water Heater service.

Steve R.

12/17/2016

Adrian is very professional and knowledgeable, and apart from that, he's just as interested in connecting with the customer as a human as he is about making money, maybe more. He fixed my water heater posthaste, and I then enjoyed a chat with him, a man who clearly enjoys what he does and enjoys connecting with people. Recommended.

Xxtanisxx C.

07/05/2016 12:00:00 SA

There is a good reason this guy keeps getting 5 stars. Adrian is very friendly and great conversationalist. He is also a great teacher in water heater. Did a fantastic job with perfect attitude.

Scott H.

11/15/2016

Had issues with an AO Smith water heater. Adrian came out, sorted out the issue. Fast, efficient, more than fair price. Do not hesitate to call him for service.

Luis R.

11/14/2016

Simply fantastic - I received the best and honest service anyone can expect. Adrian replaced my water heater and the new one works perfectly. Price is very reasonable too. Highly recommend him.

Angelina B.

10/15/2016

Could not have asked for better customer service! I inquired about servicing the Scale Shield on our tankless water heater, as it was leaking. Adrian was very quick to respond to my message and even with a packed weekend appointment schedule, he was able to squeeze us in. Adrian is very courteous and pricing is extremely reasonable. We're thankful we came across his listing and will be using the services for all plumbing needs going forward. Thank you!

Rimpa C.

05/02/2016 12:00:00 SA

Our water heater broke in the middle of the week. I tried calling Home Depot, Lowes and both of them said they will replace the heater next day which meant another day with no shower in the middle of the week. Then I came across Dependable Water Heaters, had a chat with Adrian and he first asked if we had warranty on the heater. Then he gave his estimate and came on time. He replaced the old heater and also showed me the lighting process, how to adjust the water temperature. He was happy to answer all my questions. We are happy and will highly recommend Adrian!

Somegirl O.

9/24/2015

I'm so glad I hired Adrian to install my new tankless water heater! I got quotes from several other plumbers for this job, but I had pretty much decided to hire Adrian after talking to him for a minute or so about our water heater issue. He answered all of my questions and seemed to know more about tankless water heaters than other plumbers I had called. He even did a quote over the phone by having me take pictures of my current water heater and text them to him. It's 2015, for Pete's sake - more companies should make use of technology in this way! My favorite thing about Adrian, aside from the amazing job he did, is that he's nice. The guy has a great attitude and seems like a generally happy person. A good attitude is a professional attitude, in my opinion. I wouldn't hesitate to recommend Dependable Water Heaters to any of my friends or family. He's honest and dependable.

A G.

12/08/2015 12:00:00 SA

Adrian was awesome! He was extremely flexible in making time in his busy schedule. Adrian went above and beyond to do an awesome job on a pressure regulator regardless of the obstacles presented. Thank you Adrian.

Leizl B.

11/21/2015

Adrian (and Raul) were great! I called him in the morning after my water heater stopped working and he arranged to come by that same afternoon to do an estimate. We needed a new water heater and he was so accommodating and came by that same evening after hours to install it. It only took about 2 hours. Impressive, especially since my water heater is in the basement and they had to pump out the water and lug the water heaters up and down stairs. I appreciate that I was able to speak with Adrian directly; it was very easy to get all of my questions answered and I knew exactly what to expect in terms of time estimates and pricing. He was friendly, personable and professional - would definitely recommend!

T P.

8/19/2015

Adrian is great! He's dependable, friendly, goes the extra mile, & gets the job done. We met a few people before deciding to go with him & we're glad we did! Would definitely recommend his services!

Jayshil P.

3/23/2016

I was a little skeptical when I saw all 5 stars across 40+ reviews thinking it must be rigged. But my water heater wasn't working and I had to get it fixed. So I figured I'll call him and see what the hype is all about. Adrian answered my call first try, setup a same day check and showed up right on time. He was extremely thorough, knowledgable and patient. He answered all my questions and fixed the issue. My heater is 10+ years old, at least, and I was ready to replace it. I kept pushing to just fix it for now and schedule a later day to come replace it. Adrian kept pushing back and said why do you want to replace it just yet? If it breaks again then we will replace the part but don't waste money. It was a minor lighting the pilot issue, which he fixed and drained the tank. He said the water is clean and there is no rust or signs of any other issue. I could tell he genuinely wanted to help me. Finally I had to convince him to accept a bottle of wine as a token of appreciation. Adrian is genuine and he cares to make sure you don't spend money you don't need to. Who else would fight back and say don't spend money to replace it? Don't look further and just call him, you'll know what the 5 stars are all about.

Jeff K.

10/18/2015

Our water heater started leaking on Saturday night. I started calling different places Sunday morning and no one was around. I called Adrian and he picked up right away. Not only that he drove over in less than 3 hours, took a look, diagnosed the problem and came up with a solution. Adrian is awesome.

Nora C.

6/23/2016

Adrian is your most trusted dependable water heater tech. He replaced my old water heater today that just died. He is courteous, very professional, friendly, reasonable and very efficient. The job took longer than 3 hours because of my garage configuration, but he was patient. Am so glad I found him on Yelp. He got 5 stars from his customers. I would have given him a 10, as his positive attitude was a bonus. At the end he taught me about my new water heater, the parts and their functions, and what to do in emergency. I recommend Adrian very highly.

Todd O.

1/17/2016

My water heater was very old and had a serious leakage. Adrian helped me replace it at a very fair price(including 6-year manufacturing warranty plus 2-year labor warranty). He is so professional and did it very efficiently. And he found during installation that my previous water supply pipe to the tank has no valve so he helped install one for free. I am so appreciated. Also he noticed that there was a line that need be grounded ( the existing plumbing system was not well connected) otherwise there could be safety issues. He scheduled to do it for free the second day since it was too late that night. Very nice guy and strongly recommended !

Sridhar N.

12/05/2015 12:00:00 SA

Adrian is very professional, courteous, sincere & fair priced. My water heater broke, He informed on multiple options available to me. The quality of his work is top notch. He carefully inspects every fitting & connection that he makes. He doesn't miss any steps (or) cuts any corners. Thank you.

Som B.

04/11/2016 12:00:00 SA

Prompt response with quality service at a reasonable price - Adrian of Dependable Water Heaters was all that and more. Our problem was the pilot lamp turning off interminently resulting in no hot water. Adrian came in and checked the tank for rust and corrosion. The unit was 12 years old and needed replacement. Temporary repairs would not fix the problem. The next day he came in with a new unit and got us going in a matter of hours. Needless to say where I will be going for my future water heater problems.

Lily C.

03/02/2016 12:00:00 SA

Great work and professional! I certainly recommend him for any water heater installation and repair.

Dino D.

12/28/2015

The water heater on my 4-plex was leaking and I called Adrian based on his Yelp reviews. He was there on time and he told me he would repair it (when others just wanted to replace) and if it didn't work then he'd replace it. The fix didn't work and he came back as promised and replaced it all at a very reasonable price. Thank you Adrian, you are a great man!

Nirupama D.

3/20/2016

We tried to drain the water heater in the morning and later it stopped working.We didn't realize it until night so I called different service centers as we are out of ideas on how to fix it. But none of them are available at that point since its being weekend. Luckily I called Dependable water heaters after finding it on Yelp and Adrian came to our rescue.He asked me to send the pictures of Water heater for troubleshooting. He came by after 45 minutes and repaired it.He is very patient in answering out questions and did some security precautions too.He is very friendly and have good knowledge on the issues.I would definitely recommend him.

Claire V.

12/10/2015 12:00:00 SA

He came on time and fixed the water pressure problem in close to an hour. The price was reasonable and he was thorough. I definitely recommend his company :-)

Lorraine L.

10/06/2015 12:00:00 SA

Great job, price, and customer service. Adrian guided me over the phone to diagnose the potential problem with my water heater, picked up the part, and installed it in the same day. He's very pleasant and an expert in water heaters. I questioned him on prices for replacement water heaters and his quotes appear to be the best. Check him out for both repairs and replacements. Will use again!

David C.

09/02/2015 12:00:00 SA

I highly recommend Adrian for your plumbing issues. He tackled his work with a great attitude and did a great job. Very fair in his price, you won't be disappointed.

Bill B.

12/02/2015 12:00:00 SA

We needed a new water heater, shopped around a bit then settled on Dependable Water Heaters. Adrian showed up on time, charged us exactly as estimated. Couldn't ask for a better service when something like this is needed. Without hesitation, I would recommend Dependable Water heaters for the job.

M O.

08/10/2015 12:00:00 SA

Adrian provides fantastic service! I recently purchased a condo that needed a lot of work to ensure everything was up to code. I handed Adrian the inspection report and he took care of everything on it including tightening loose connections and properly strapping the water heater, installing a new garbage disposal and repairing the fixtures that were securing the toilet. I agree with everyone else that his pricing is very reasonable and he does the work right the first time. I would recommend Adrian and Dependable Water Heaters to anyone!

daniel l.

10/05/2015 12:00:00 SA

Dependable Water Heaters was recommended by our HOA--I'm very glad I called him. Adrian fixed our water heater on the same day when it broke over a weekend (these things always happen on weekends!) and came back a few days later to follow up on a separate issue. He's punctual, friendly and stands behind his work. He cares about your family's safety first and I recommend him to anyone who's tired of poor service and unsympathetic attitude from big water heater/plumbing companies.

R K.

4/28/2015

When I came home yesterday, I noticed there was water on my garage floor. I immediately thought it was the washing machine but came to realize it was the water heater. I called around and Adrian was able to make an appointment within one hour. I was a little hesitant because he didn't have any reviews yet but his communication style and his knowledge of water heaters quickly put me at ease.
When he arrived he inspected the water heater and explained to me that the tank was 13 years old and had developed a large leak on the bottom of the tank. He showed me where the water was coming from by using a device with a camera and He gave me a very fair quote and finished the job within two hours. He was courteous, professional, and pleasant To Deal with. He cleaned up after he was done and explained how to operate the tank before he left. He offers a two year warranty on his labor and followed up two days later to make sure everything was working to my satisfaction. I would recommend Dependable Water Heaters to anyone that is looking for good work at a very affordable price.

Jerry T.

9/14/2015

It was time for a new water heater so I did what most people do: I went to sears, home depot, orchard and lowes for a quote. All their prices were outrages. The worst part was that I was told it may cost an extra $200 for any additional plumbing in addition to their high installation charge. So I turned to Yelp. I gave Dependable Water Heaters a call since they appeared to be located close by. Within 30 minutes Adrian showed up at my house. Before giving me a quote for a new water heater Adrian decided to do some diagnosing to make sure I needed a new water heater. He found a small water leak which was responsible for shutting of the pilot. The price he quoted for a new unit was at least $200 less than the hardware store quotes. He also did not charge me extra for the minor re-piping that was needed. I was very surprised at the professionalism of the install at such a low price. Thank you once again Adrian.

Matt R.

1/19/2016

I wish I could give 10 stars for the work and service that Adrian provided. Our water heater started leaking on a Sunday at 6:00 in the evening. I was recommended someone but checking them out I found that they were only available during the week. So to yelp i went to see if I could find someone that I might be able to schedule an inspection and estimate for which I new would ultimately be a replacement. I new it would be a depressing amount of reading from all the bitter people that seem to populate yelp. The first business that pops up is Dependable Water Heaters. Cool, San Jose company not far from me. Then wait, 26 reviews with a rating of 5 stars. Could this be possible on yelp? Checking the reviews I couldn't believe that 25 of the reviews were 5 stars with 1 review of 1 star. Being me I go straight to the one star and read. No surprise that this person didn't seem to understand the company name and complained about Adrian's inability to solve his water pressure issue. OK, I am intrigued. Then i see his hours of 7 to 7, 7days a week. So at 6:30 I call skeptical to get an answer. Not only does he answer promptly, after explaining my situation he asks if I could face time with him so he can see what was going on. He diagnoses what I knew would be a replacement. I asked his price and it was more than reasonable. I agree and he says that he can be here at 8 the next morning. He was going to be 5 minutes late to which he texted me to let me know. Not only was his work outstanding, but he couldn't have been nicer or more professional. He actually encouraged me to watch him work and he explained what he was doing every step of the way. But don't take my word. My 8 year old daughter is usually shy around new people but she just talked and talked to Adrian like he was a family friend. If you need a new water heater, don't hesitate to call Adrian at Dependable Water Heaters.You will not be disappointed.

M S.

4/27/2015

Our water heater had started leaking and we called out our warranty company for service, and Adrian came over to take a look at it. He called in advance notifying us when he would be there and showed up promptly on time. He was able to immediately diagnose the issue and did a thorough inspection to look for all related problems. Once he determined that the heater did need to be replaced he immediately called the company to get a replacement for us the same day, and was able to go pick it up within the next hour. In a span of 2-3 hours he had inspected, ordered, picked up and installed the new water heater for us. He also replaced other items that weren't installed properly the first time and took care of it for us. Adrian was professional, courteous and honest in his dealings and left us fully satisfied with the replacement/installation of our water heater. I would recommend Dependable water heaters without hesitation for anybody looking for diagnosis, fixing, installation and replacement of their water heaters !