Chung Wah Plumbing and Fire Protection

Steve at Chung Wah was recommended to us by another company we'd used before. From my first call with him, Steve was fantastic. Clear, professional, proactive, and very very quick to respond. And he is funny and kind!

Chung Wah gave us a price range over the phone. Then Steve quickly arranged to give us a site visit, so he could give us a firm estimate. He was quick, clear, and professional over the phone, text & email.

I then spoke to two other companies and was disappointed by them: they were not as fast to reply, unwilling to give a firm estimate, and not as good at communicating about what their work would include and why. We booked with Chung Wah for the next week because they were superior in every way (including the online reviews like this one).

When the 2-person team arrived, they were very considerate. Great masking & the took care to protect our floors and carpets. They were kind to everyone in the building. They made sure we knew what they'd be doing and how long it would take. Steve even texted to make sure it was going well.

When the crew finished, they went back to double check their work in each unit and told us to text Steve if there were any leaks -- even in the middle of the night! Steve came by right away to check their work. Clearly, they all wanted to be sure everything was done right.

Even the billing was flexible: we had to split the work into different payments for each unit and for the HOA. Steve sent over a link right away so everyone who wanted to pay electronically had an easy way to do it. Plus, their staff was very kind about accepting a check in the mail from one unit (old skool).

I'd use Chung Wah again for sure. I highly recommend them.

This guy is nice enough and prices are fair, but he severely scratched my toilet when he snaked it (see pics). I mentioned it to him and he just kind of mumbled something, not really taking any responsibility or apologizing.

Then he snaked my upstairs bathroom and broke a pipe, which resulted in water running all over the bathroom floor and water pouring out the light fixture in my kitchen downstairs.

Basically just a half ass attempt at service. You get what you pay for...

Highly recommend these guys. I called at least 10 companies all with outrageous prices to reinstall a toilet I took out to redo our floors. Some $300 for about an hour worth of work.

I happened to be walking by Chung Wah in my neighborhood and met the manager Steve. He was able to give me a fair price and had his guys finish reinstalling in less than an hour. Highly recommend them. Efficient and fair.

Excellent job was done by Steve - owner
He explained the details of his work and get the job done on time. I highly recommend this shop.

Chung Wah is my go-to plumbing company for any of my property issues! They are always professional, honest, timely, and fair. I'm always disappointed if they are unavailable and I have to hire another company.

We called Steve early on a Saturday morning after our fire sprinkler was accidentally broken and sprayed water all over our apartment.  Steve was at the house within a few hours, replaced the sprinkler, and turned the water back on.  We really appreciated his quick and professional service.  He also gets high marks for being a Golden State Warriors fan!

I've had Chung Wah do a variety of plumbing work in my house over the last 8 years. Steve is super knowledgeable and can pinpoint the issue within a few minutes. Most importantly, he's honest and trustworthy.

Any time I've had an emergency, Steve is extremely responsive and takes care of the issue the first time around.

I highly recommend Chung Wah for your any of your plumbing needs.

Steve was very helpful and walked us through what turned out to be an easy fix to get our bathtub running again. He was honest and friendly and we will definitely work with him again.

My mother-in-law lives in the Richmond District, and her water heater stopped working on Sunday. The pilot light would not stay lit. I called Chung Wah first thing on Monday morning. They replaced the thermocouple and had it fixed by noon. Great service and reasonably priced.

I've used Chung Wah Plumbing for the past 12 years. They initially helped me with a major remodel, and subsequently with several smaller plumbing tasks along the way. Their employees are hard working and competent. Steve (their boss) is knowledgeable and responsive. Their hourly rates are comparable to other plumbers but the Chung Wah job will cost less because they work super fast. Why? Because they're busy and need to get to their next job. If you want to experience Asian work ethic, hire them and watch them work!

The water heater ball valve was leaking so I called Chung Wah Plumbing.  The guy who answered the phone asked me if I wanted a morning or afternoon service call.  I opted for afternoon so the guy said they would be out after 1PM.  

At 2:20PM the two plumbers showed up.  There was an older plumber and a young plumber.  The young guy had good communication skills and the older plumber was hard to understand.  I showed them the leaking ball valve at the water heater and they went back to their truck to get their tools and supplies.  I told them they had to shut off the water in front of the house so that was the first thing they did.

It wasn't a difficult job so it didn't take long for the two of them to remove the old ball valve and install the new one.  I have copper pipes in my seventy four year old house so the plumbers had to unsolder the leaking valve and sweat (solder) the new one in.  After installing the new ball valve, they turned the water back on and I checked the pipes and ball valve for leaks.  I saw no leaks.  I told them I was satisfied and they packed up their tools and supplies and left.  

The two guys did a beautiful, professional job.  I was charged $100 for the job which I gladly paid.

If I have any more plumbing problems, I will definitely call Chung Wah again.

Fast service in the Outer Richmond , reasonable prices. Installed a new toilet in 1.5 hours and cleaned a drain to my back yard after a lot of rain backed it up. I would highly recommend this company if you live by the Ocean Beach....

We did business with this company for years with no problems. Then after not using them for some time, inadvertently sent them a check intended for another vendor. After several phone calls and letters, finally a portion of the amount due was returned to us. They kept $115.00 for no reason other than they did. This is stealing, and we would never do business with them again. I truly don't know what happened here or why they would keep money that was not intended for them, especially since they had not done any work for us for almost a year. Very bad business practices here, which makes you wonder about the honesty of this company.

Steve and his crew helped me out in a pinch and delivered A+ results in record time. I called him one evening, he asked me to send him pics of the damage, he came out the next morning and provided me with a quote and that evening his team showed up and took care of the problem. Highly recommended based on my recent experience!

OK for simple, straight forward work. I have recommended Chung Wah in the past. However, I cannot recommend them in the future based on the following.  
I have used Chung Wah several times to replace broken pipes and they were competent to handle a nice clear job like that. Fixed the pipes but you have to hire someone else to repair the sheet rock or plaster damage caused to reach the pipes.
Recently, I had a major leak or broken pipe. Steve Leung came out and checked one floor and assured me there was no leak;  just needed to caulk. He insisted the leak could not be coming from the next floor up.  I caulked like crazy but the leak continued and I determined the leak was indeed coming from the next floor up. This time Ping came out, verified the leak was from the next floor up and replaced several major pipes for about $700.
Afterward there was a tiny drip in the same location as where the work was done; but that seemed to stop and I had a contractor repair the ceiling and paint. After several months it was clear the drip had not stopped and needed to be repaired. Ping came out. After I pointed out the mildew and moisture from the area he had just repaired, he checked the unit above, ran the water and checked the outside piping to see what the source was. He then said he would do nothing since he could not be sure where the leak was coming from even though it was in the same area where he had just replaced the pipes.  
While the source of leaks is often difficult to detect, I have no doubt in this case. I had a problem that needed to be solved and was prepared to pay for it. Ping just declined to properly check and indicated to me no desire to stand behind his work or to do the required work to fix the leak.
In this case Steve could not find the source of the original leak. Even when I determined the source, Ping was dubious but verified that I was correct and did the initial work. Later when I pointed out the leak in the same area where the work had been done, Ping declined to check it out and correct it. I need to be able to trust and rely on the  people who work for me and expect them to stand behind their work and see the job through to completion. Based on the above, I do not feel I can rely on Steve on Ping or on Chung Wah.

I am almost afraid to write this review because they will get too popular!
The best.  Very efficient.  Carl came out to investigate a nagging problem with my mom's toilet.  He was the only one who figured it out and fixed the problem!  Steve is the top guy there and he is the best!  You will not be disappointed!

It's Tuesday before Thanksgiving. The guy I spoke with on the phone said 'you've backed yourself into a corner with the holiday coming up'    Hey! I didn't cause the leaking pipes.  Do NOT contact this company, especially if you are female!

Work was good and pricing was excellent but.......took them a long time to get started. They missed their projected start date by one week.

I've called Chung Wah several times over the last few years for various household plumbing jobs and been extremely pleased with the quality of their service and their prices.  They get here as quickly as they can, they're efficient and they make every effort to keep the cost of the job as low as possible.  I'm very impressed!  I feel very lucky to have them close by in the Richmond District.