Lemb B.

7/29/2023

We needed a to replace a shower cartridge. They were able to do it same day and gave me the price per hour on the phone. He called me before coming to make sure he had the part, came early, and even took off his shoes when he entered the house without having to be asked. He was able to resolve the issue in 30 minutes. I ask a lot of questions and he didn't mind answering them. I will hire him again.

Nina S.

08/02/2023 12:00:00 SA

I had a Shower drain clog in our 2nd floor bathroom which turned into a leak through the ceiling downstairs. A friend highly recommended Eddie (owner) from Bonafide plumbing. Called him in the morning and explained what happened. He was able to come that same day and fix the problem.

Sarah H.

7/26/2023

I cannot say enough about Edward and bonafide plumbing! He helped us install a water heater and educated me along the way. When I had another incident involving a tub faucet I was trying to replace. He called me in between jobs to help me work through all of the details. And when I was about to give up, he told me I could do it and guess what? I did! He took the time to help me even when he had no time. He is passionate about plumbing and a compassionate person! Do not hesitate to call. He is now our only plumber!

Kylie G.

5/31/2023

I can't recommend Bonafide enough. They have saved me during a few plumbing emergencies and made the time to come right away. We have a very old house with lots of tricky connections and tough issues that stump other plumbers, thank goodness for Bonafide's experience and creativity. Very grateful to have found a skilled honest plumber!

Jason Y.

3/29/2023

Update: Been a customer of Eddy and Bonafide Plumbing for almost 10 years. I highly recommend. He's a stand-up guy that does a great job, communicates well, is super friendly, and charges reasonable rates. He's helped with emergencies (water boilers), kitchen plumbing, outdoor showers, water re-circulators. Most importantly, every time I've had an emergency, Eddy makes time in his day to help even though he's already super busy. If you're looking for a plumber you can trust, this is the company you want to work with.

Mike V.

9/25/2022

When you own a house you're going to need a plumber. Eddie @ Bonafide Plumbing has solved many problems for us over the years.

Eddie always gets back to you immediately, sets up a time and sticks to it, then quickly solves the problems at a reasonable rate.
What else can you ask for? Thanks Eddie

Marina C.

5/26/2023

Ed did an amazing job replacing my bathroom, kitchen faucets, under sink drain and garbage disposal! He does great work at a fair price. He was extremely knowledgeable and super well experienced. I'm glad that my sister referred him to me. I will definitely use him again in the future and personally recommend him to anyone who is in need of a plumber. Thank you Ed for such a wonderful job!

Dacyl A.

02/10/2023 12:00:00 SA

Ed is the best plumber I've ever worked with. He never over charges or tries to upsell you. He does great work at a fair price. I had several plumbers out to give me quotes on my broken water heater. Not only was Ed's quote the most affordable, he's the only one who didn't give me a hard sell or get butt hurt when I said I was getting other quotes. Now I go straight to Ed at Bonafide anytime I have an issue and he always delivers. I can't recommend him enough.

Amy J.

08/02/2022 12:00:00 SA

We have used Ed a few times for our plumbing issues in the last few months and he was amazing all those times. The first time we met him was when we had a terrible leak in our dishwasher ( at night) -- his name came up as a referral from one of our neighbors and he came to our place the very next day. He was extremely knowledgeable about the issue and on top of that, charged us at a reasonable price. The next time we reached out to him was in regards to a clogged toilet in our kids' bathroom. He literally came that same day and fished out a gazallion clogged toilet paper! He then also advised on the type of toilets to get in the future (with better flushing capabilities and etc.). More recently, we had a leak in our kitchen sink faucet and instead of charging us for another visit, he was generous enough to FaceTime me and walk me through fixing it myself.

Just overall, a wonderful, trustworthy plumber! I have faith that not only is he super well experienced but will never overcharge us.

I would gladly be his reference or recommend him to any of my neighbors going forward.

Sebastian G.

3/29/2023

Eddie is incredible, thorough, complete, goes above and beyond to figure out solutions. We had a warranty for our instant water heater and it was complicated process requiring him to call around and get the heater and return the old one- but he did it! Installed without issue and now having piping hot water. We had a takagi unit. Highly recommended. Super friendly guy and very experienced

Amy T.

10/12/2022 12:00:00 SA

Thank you, Ed, for providing a lot of consultation on a dishwasher installation that wasn't there before.

In short, I've never had a dishwasher in my home. I consulted Ed to get an estimate on the dishwasher size and installation/hookups to be compliant with City law after reading all the reviews on Yelp. After a long consultation, Ed provided a lot of advice on what type of dishwasher could go in. I wanted to verify if he could perform cabinetry work to a certain standard, but that's when he declined to respond with quote. To be honest, at that point in time, I just took the response decline to be a no. My only recommendation here is to be upfront in declining what can be done, so the customer would not be waiting for an answer/misunderstand it to be rudeness.

Then, a few months later after I finally got the dishwasher he recommended and had separate cabinetry work performed, I got a few other quotes for the hookup/install. I followed up with him again on the quote, thinking that maybe the decline to respond before was due to the cabinetry request. I was able to get a response from him with a reasonable quote for just the hookup/install (plumbing portion), but now, I was facing a time crunch... so I opted for another plumber. I am giving 5 stars though, because Ed hasn't misled me into thinking that he could do more than he could offer and offered a lot of detailed plumbing information. His recommended dishwasher also fits perfectly into my existing layout, which, was really cool, because I spent a lot of time browsing through dishwashers. It was the only one that could fit so well in an existing cabinet layout. So, clearly he is very knowledgeable and a good problem solver. He also has a good grasp of legality.

Jose P.

10/28/2022

Edward is AMAZING! He was super responsive, communicated clearly, let me know exactly what he was doing and how. When I had to reschedule the follow up, he helped me arrange a time that worked for us. He even made a video of the before and after so I knew exactly what changed! Edward also made clear to me some things he saw that should get fixed soon, without pressuring me to do it asap. (That said, we are doing it soon, and we are getting it done with Edward!)

Deb T.

03/06/2023 12:00:00 SA

This was the first time I used Bonafide Plumbing Company. I had a wax seal that needed to be replaced. I called the company to tell them what issues I was having and Stephanie (the owner's wife) asked me several questions and tried to resolve the problem so Edward (the owner) would not have to make a service call. Edward did need to come over. I found Edward to be professional, knowledgeable, courteous, personable, and meticulous. I will definitely use Bonafide Plumbing services again and I will personally recommend him to anyone who is in need of a plumber. Additionally, his prices are extremely reasonable.

Christian S.

03/03/2022 12:00:00 SA

Edward is awesome! Fair, honest, patient, organized, and skilled. We hired Bonafide to underground a pipe which was previously dumping the water from our sump pump in our basement onto the front yard of our property.

Edward quickly responded to my request for a quote, walked me through the various options, and ended up delivering the lowest cost quote. We decided to upgrade the project to run the pipe under our house properly based on our trust in his ability.

Edward completed the work quickly and on budget. I will be coming to him for all future plumbing needs.

Jim V.

2/17/2023

Simply said, Ed was terrific in every way. We learned about Bonafide Plumbing from our neighbors. We decided to have all the pipes underneath our house replaced as well as a new water heater. Ed and his crew replaced all the pipes in one day so we were not without water. Is also very easy to communicate with and quickly answers questions via text. We had a leaking hose recently and Ed came over and took a look at it before his first job that day. I definitely recommend Bonafide Plumbing.

Jeff S.

7/26/2022

Eduard is amazing.
We have used him for a planned project and also an emergency. He's knowledgeable, punctual and responsive. He's also personable and just a nice guy!

Tracie C.

07/10/2022 12:00:00 SA

Of course, 4th of July weekend our water heater broke down. The pilot light wouldn't work and it was cold showers for us. We called Eddie and he was able to fit us in due to a another customer cancellation. Very professional and started working to fix the pilot light box right away. Fixed and tested. We takes credit card, checks or cash. Thanks for your help Eddie!

Andrew W.

1/18/2023

Edward was scheduled to come over this morning to install a new faucet. It so happened that last night our water heater went out due to some flooding in our basement. This morning Edward installed the faucet and then ALSO fixed our water heater. He is a really knowledgeable guy who seems to take a lot of pride in his work. Will absolutely use him again!

Jim L.

1/24/2023

Today, I had Edward come over to look at my dish washer as it wasn't draining properly. He called me two weeks ago and asked a variety of questions and tried to solve it for me over the phone so that I didn't need to have him over and spend money. When we couldn't find the solution (without him actually coming over and taking my dish washer apart) he decided he needed to come over. Today, he came and spent about 45 minutes working on the dish washer and I can happily say that he fixed it! There was a ton of gunk stuck and he got them all out and even blew on the inside of the air cap to make sure everything was clean (which I don't know if he should've because it looked pretty dirty in there ) but overall, very happy with the service and level of care received. I called Bonafide because several people in my building recommended them and I can see why. I will be calling Edward again in the future if I have any plumbing issues.

glass e.

01/02/2023 12:00:00 SA

Eddie has saved us so many times. He's been our #1 goto plumber for years. He's a thinker and will fix and have solutions for weird issues that other plumbers can't figure out. He goes the extra mile to help out. He's fast, efficient, his work is top notch. We feel very lucky to have found Eddie. He's really nice and easy to work with. If I could give him more than 5 stars, I would.

Jeremy H.

12/30/2022

Eddy does good work. He's on time, knows what he's doing and gets the job done in a jiffy. The real deal indeed!

William W.

2/15/2021

Eddie did a great job in 11/2020 replacing my tankless water heater with a new one.
He always arrived on time and masked. He was professional when he provided a quote. He brought the new tankless water heater as agreed, and installed it in less time than planned. He said to call him if I ever had an issue with the water heater too. It's been 3 months now and we haven't had any problems.
He was a booked out a week or so, but I was fine waiting to have the job done right!
Thanks Eddie!

Craig S.

11/08/2022 12:00:00 SA

Everything you need in a neighborhood plumber. Excellent work, reasonably priced, quick service. Experience and professionalism every time. Highly recommended. Look no further

Robert S.

3/20/2022

The plumbing under our kitchen sink was leaking badly. Sent Eddie a picture. When he arrived he was all set to quickly knock down the existing sloppy, Tinker-Toy, home handyman pipe assembly and install a neat, tight, professional set of pipes. Did I say quickly? In and done in under 20 minutes. We listened to Johnny Mathis and had a nice chat during. A+

kent c.

8/14/2020

Bonafide Plumbing, Edward is a one man machine! I can't enough good things about his work and him as a person.

If you have plumbing needs then try to schedule him. He is a Alameda local who cares. We called him for his service on a few projects we had done at our house (move outside pipe longer about 10 feet to attach a new spigot, repiped our laundry room to have a industrial sink/ moving dry vent, and shower leak). Each time the quality of work was professional, honest, and knowledgeable in what needs to get done. He always gave us the choices we can decide in getting the issue resolved.

His rates and prices are one of the best. We called a few plumbers around the East Bay before finding bonafide. He is our go to plumber and we definitely would recommend him.

Kitties 6.

09/10/2022 12:00:00 SA

Edward provided great work for us. We have had some drain issues for a while and nothing seemed to do the fix. He was able to work fast and give great service.

Verden A.

9/13/2022

REALLY not a good idea for customers to not be able to reach your business directly because no one will answer the phone and even worse, be unable to leave a message because your mailbox is full! 9/13/2022

Dennis C.

02/09/2022 12:00:00 SA

Ed is the best of the best. He got here early and replaced 2 toilets. Very dependable and gives full effort with excellent results.

Elizabeth T.

7/18/2022

I am planning to do an upstairs master bath remodel and move the existing toilet to another location. The contractor asked me to call a plumber to determine if it was possible and cost effective. I called Bonafide this morning and spoke with Edward. Although, Edward does not do this type of work because of the time it would take to complete the job, he recommended another plumber with whom he has the greatest confidence. Edward also gave me some helpful advice. Even though he was not able to bid/do my job, he went out of his way to be extremely helpful. Thank you, Edward!

Rob F.

02/10/2021 12:00:00 SA

Eddie is friendly, knowledgeable, and prices are very fair for the area. I have used Bonafide for a handful of small repairs over the years and went to him again when my 30 year old hot water heater was ready to kick the bucket. He purchased, picked-up, and delivered the new heater and disposed of the old unit. During the process he replaced the EQ straps and corroded water lines, and relocated the gas shut off to a more accessible/safe location - all while fitting the new (and larger) unit into a tight space. He cleaned his workspace when complete.

I was also very happy with his safety during the pandemic. He was masked for the entire job (including the estimate visit) and kept proper distance throughout. Highly recommend.

Jeff R.

6/13/2022

Eddie was great communicating and it made the appointment very fast and effective. He was able to quickly fix our screeching toilet since he had us send photo & video ahead of time. He knew what was needed so had the part and went right to work. All fixed! Thank you!

M C.

11/09/2021 12:00:00 SA

Prompt friendly expert service. I highly recommend Bonafide plumbing. He has helped
me with re-installing a toilet and also repaired 2 toilets.

Roger S.

3/15/2021

Eddie is such a class act! I had a big 3 toilet+ job all ready and waiting for Eddie as Eddie did an amazing job installing a High Efficiency Vertex Water Heater for me maybe 10 years ago. Eddie felt he might have been exposed to COVID and chose not to put his clients at risk and had to move my appointment 3 weeks. I had a fairly urgent water leak that was tripling my water bill so a friend of Eddie's did the work today who is very highly qualified.

It is this type of integrity and ethic that is the reason Eddie has 5 stars and 187 ratings on Yelp.

I will continue to use Eddie and recommend him any and every chance I get!

Katherine C.

9/28/2021

There was a slow leak with my upstairs toilet that seeped through to my downstairs bathroom ceiling. He was able to identify the leak easily and replaced it within an hour. Also good pricing! Highly recommend.

Meredith K.

04/09/2022 12:00:00 SA

Bonafide was able to squeeze me in for a new water heater when my home warranty was going to need 72 hours to get a water heater in stock. I have hot showers again! They answer questions quickly, are super responsive and nice to have in your house for a few hours.

Julie B.

8/23/2021

Ed of Bonafide Plumbing was recommended to us by at least 2 other Bayfarm families over the last couple of years. We didn't need a plumber until a couple of weeks ago.

We had a cold water leak (non emergency) bw the first and second floors. Called Ed and left a voicemail on a Sunday. He called back a couple hours later and set up an appt for later that week. He came and fixed it, explained the work he did, was professional yet friendly. Ended up to be corrosion of a copper pipe. When I asked about his CSLB license, he provided me with the link. Reasonable prices.

Trustworthy, knowledgeable, local plumber with reasonable prices?! Yes please! Would def use again and would recommend in a heart beat.

Valerie V.

4/14/2019

We are so happy that we selected Ed to complete our sink repair! After meeting with a few other general contractors for ideas on how to deal with our non-standard sink/countertop issue, we decided to install a top-mount sink, which was not our preferred style, but oh well.

Since it is a smaller job than most general contractors are willing to take on, we looked at several other options. This is where Ed came in. We were stressed out and after without hot water for several months, just wanted to have a new sink installed quickly and professionally.

Ed met with us a day or so after we contacted him, and I liked him right away. He is clearly experienced in his field, but he also struck me an honest business owner with a strong sense of integrity. Unfortunately, that's really difficult to find when searching for someone to work on your home. Right away I knew that Ed would be able to do the job correctly and quickly, and would provide us with a fair price.

He came to our appointment, and unfortunately our countertop needed an additional small adjustment in order for the new sink to fit. Rather than to try to do a quick job and scrounge together tools that might work for a countertop fix, Ed asked if he could come back after our vacation to do the job with the right tools. I was all for it as we both agreed that he needed the right tools to shave off the quarter inch of countertop necessary to do the correct installation.

On our second appointment, Ed was back bright and early. He completed the job quickly and efficiently, and cordoned off the sink area so that none of the fine dust particles would make their way to the rest of our home. I was so appreciative of that and the other little details he did to fix our sink problem.

We're planning to have our bathroom fixtures changed within the year, and you can bet that we're going to be calling Ed, and only Ed, to work on that project. Thanks so much!

Brian S.

7/28/2020

Bonafide plumbing showed up promptly to fix our broken dishwasher, which wasn't draining properly. They were polite, Covid-compliant, prompt, and most importantly, fair.

We received an honest assessment of our problem, they communicated potential concerns about not being able to help if the problem with our dishwasher was the dishwasher itself, and were ultimately able to solve our problem for a fair price. We would definitely use them again

Andy L.

08/03/2020 12:00:00 SA

Made an appointment two weeks out to check a leaky shower. Asked questions regarding scope of work and if repairing a non-plumbing (e.g.-not pipes) issue was included in the scope. Questions that went unanswered.

When confirming appointment the day before, I again posed the question about the scope and, just like that, he cancelled the appointment.

-No reason.
-No offer to reschedule.
-Questions remain unanswered.

I don't know. I suspect I asked too many questions. Maybe he is so busy, he doesn't need my business. Either way. NEXT!!!!

cath L.

12/08/2021 12:00:00 SA

Excellent installation of a new tankless water heater. We have hot water quickly in our showers now. Highly recommend the honest professional Bonafide Plumbing

Kelly D.

10/14/2021

Eddie has helped us twice with plumbing problems we couldn't put our finger on. He investigated a possible leak and put our mind at ease it wasn't a problem. He also fixed the water temperature for us on our shower and bathtub after the fixtures were installed incorrectly. He's responsive, super nice and came on very short notice which was a huge help. Will definitely be our go-to plumber in alameda!

Irene C.

11/22/2020

Our water heater broke and I called Edward on Saturday to set an appointment for next Wednesday. I ordered the replacement part that was needed and it came on Tuesday . My parents waited for Edward and he told us that the igniter replacement part was broken in shipping. He said he wouldn't charge us because it wasn't our fault and we didn't know. He even said he would come in on a Saturday ( his off day) to help us fix it because our situation was urgent . My whole family hadn't had hot water for 10 days! I am so glad we found such an honest and kind guy! Whenever we need our water heater fixed, we will definitely call Edward! Thank you so much!

Calvin I.

4/17/2022

I can't say enough good things about Ed. He's come out twice now. Once to fix an improperly installed wax ring under our toilet. This fixed the sewer smell that was in our bathroom. Most recently he fixed a water pressure issue which was, admittedly, user error. He even replaced the cartridge and handle in our shower which were on their last legs. He simply offered to fix it though it wasn't the impetus of my call to him. He then checked the pressure and water flow through the shower and showed various ways of configuring the inside parts of the shower head. He then answered my Qs about a tankless water heater and planning for a second bathroom. Each time he was early and most recently he didn't mind me standing there asking hella questions being curious. His prices are fair and he does quality work. He's shown nothing but exemplary character and for any plumbing projects in the future I'll be seeking out Ed first.

James Y.

10/18/2020

We were extremely satisfied with Edward's service. His workmanship was clean, he was responsive, helpful and communicated well. Customer service was top notch.

Thanks Edward. We'll definitely be calling you for any future work!

Tim C.

9/16/2020

I called Ed and he was here literally within three minutes. The clog was cleared within 10 minutes. 20 minutes later problem solved. The guy is A++

Budd S.

8/22/2021

Edward does great work and is super helpful. He has done some jobs for us like install of new later lines and faucet for a kitchen remodel, fixed a downstairs sink drain, and replaced our old water heater vent. Will be reaching out soon for more work. He is friendly, professional, and gets the job done right.

Todd M.

06/03/2019 12:00:00 SA

We have had Eddie from Bonafide out to do work at our house three times. All three times he has delivered incredible service and labor that far exceeds what we ever could have expected.

The first visit was to re-fasten a toilet that had become unmoored. Eddie did so and pointed out that we would eventually need to address the flooring beneath the toilet. In the meantime, the toilet was fixed and went back to working as it should.

Sure enough, the flooring caused a similar problem a year later (if we had listened to Eddie it wouldn't have been a problem). Eddie came back, created a temporary fix for the toilet and even opened up our downstairs ceiling to see how much unseen damage the leak had caused.

As this all happened we were in the midst of the appraisal process for a home refinance, so we had a very tight timeline for all work that needed to be done. When our flooring guys found that the subfloor needed to be replaced, Eddie made some calls and found someone who could do the work the next day. This is a testament to Eddie's reputation in the trades and professional contacts. The guy he got, Wayne, showed up THE NEXT MORNING and fixed the subfloor right as the flooring guys got there to install the overlay. As they started working, Eddie showed up, as promised, to patch our ceiling. When he finished that he went upstairs and installed our new toilet.

I cannot sing Eddie's praises enough. He is good at his job, charges reasonable prices for top-of-the-line work, and is a good and honorable man who goes above and beyond for his clients. As long as he's working, we will be his customers.

Luke D.

8/31/2020

I have used Bonafide Plumbing several times now for various plumbing jobs in my old Victorian home. Eddie is a professional--very kind and easy to work with. I recommend Bonafide to my friends and family without hesitation.

Waziuddin C.

09/08/2020 12:00:00 SA

I had a water hammer problem. I got Bonafide plumbing's name from our Next door member. He came with exceptional recommendations. I already had two plumbers, each trying to tweak my water pressure or recommending draining the system. And these other plumbers had reasonably good reviews.
Ed came in, sat there watching the piping and in a few minutes figured that the problem was one with the valve. He changed the valve and away went the problem. I waited a month and a half before I got around to writing the review.

kat G.

7/17/2020

Edward was awesome! Showed up within an hour of calling on a Friday afternoon. Wore a mask and was extremely professional. Fixed our problem quickly...hot water for my shower. Thanks

Joe S.

8/30/2020

I have worked with Bonafide Plumbing for about two years now. The first job in 2018 was a natural gas line extension to connect a new gas stove. This was done quickly and expertly. They also did a water heater replacement right after Christmas! The next two jobs were to repair a rusty pipe on the drain line under my sink and a recent emergency call out on a Saturday when I had a burst supply line also under my kitchen sink. Both of the water repair jobs were done with full COVID-19 precautions in place while my young kids were elsewhere in the house. Edward is friendly, knowledgeable and always professional. I highly recommend this company for small or big jobs. I have less urgent work coming his way. Brilliant stuff A+

C M.

6/27/2020

Eddie continues to come through for us! We are so lucky to have his help and support as homeowners.

This time - he helped us know what we needed as we selected a fridge and took care of the water line prep so the install was quick and easy.
Straightforward, responsive, caring service.

carter g.

5/23/2021

If you live in/near Alameda and need a plumber, Eddie is your guy .. He and his team are friendly and professional and universally go above and beyond the call .. Eddie has helped both my neighbor and me on a number of projects big and small (leaks, water heater replacement, etc.) and has always done fantastic work (the water heater in particular was tough, as we needed lift that thing up into our attic) .. When you need a good plumber and need it bad (ie, you don't have running water), Eddie appreciates the circumstances and is especially helpful ...

Mixed 3.

11/05/2018 12:00:00 SA

Edward was friendly, helpful, and professional. My husband and I had a major leak in our home. When Edward stopped by for the estimate he took his time in assessing the issue and clearly explained to my husband and I what the job would entail, along with possible hurdles. He also assured us that he would do all he could to help find and fix the leak. Not only did he take care of the major house leak, but also noticed that the toilet was running up our water meter as well. He offered to fix this too. Both my husband and I are really happy with the results of his work.

Edward, if by chance you come upon this review, I want to thank you on behalf of both myself and my husband for your hard work, perseverance, and being such a friendly person to interact with. We wish you the best in your business. Take care. :)

Paul C.

03/12/2021 12:00:00 SA

Edward does awesome work and he's a super honest and reliable! I needed a plumber to install a heat pump water heater, Phyn smart water shutoff valve, and other work related to a gas line. Even though he never installed a heat pump water heater, he was willing to do it and did all his research beforehand to make sure he knew everything that needed to be done on the day of install. He finished quickly and did a great job making the plumbing super clean. He also makes sure to leave the site cleaner than it was. From now on I know I'll be calling Edward for all my plumbing work.

Sonya Y.

2/28/2018

The main water shut-off valve to our house broke and I called Bonafide Plumbing after finding them here on Yelp. The receptionist said Eddie was booked up the rest of the week but he could come by the next day to inspect and give me an estimate. It turned out Eddie was in my area and finished up his job early, so he was able to come by on the same day and repair the shut-off valve with better equipment than what was previously installed. His quote was fair, and since he finished the job so quickly, he kindly replaced our kitchen faucet that was dripping as well for no extra charge! Really great service, response, and quality work. We will definitely be calling Bonafide Plumbing again.

Kimberly A.

2/19/2021

Eddie was amazing. We had an unexpected plumbing problem and Bonafide Plumbing really came through for us, and on a Friday afternoon! Thanks to Eddie and Bonifide Plumbing all of our bathroom drains are now running properly, and the stuck snake from our earlier homeowner attempts was removed. Thank you, Eddie! We will certainly call Bonafide Plumbing again, when we have future plumbing needs. Thanks.

Nic B.

1/24/2018

My husband raves about this plumber. It is the only time he felt he was not charged enough for excellent service.

He came promptly, fixed a number of items quickly and came under budget. He has worked for us twice and both times we were very happy with the results.

Paul J.

12/28/2019

I have had my fair share of plumbing issues with my home and must say that calling any service company is always a daunting task. I have known Eddie for over 15 years and can say he is trust worthy, honest and stands behind his work. I highly recommend Bonafide plumbing for any work that requires first class service executed in a timely fashion at a reasonable price. Don't be fooled by other plumbers who hold you and your wallet hostage.

Jim M.

12/09/2019 12:00:00 SA

Eight years later, the six-year water heater finally failed and Ed jumped in and took care of it within 24 hours. In the intervening years, we've had him help us with so many things -- that repipe, a cooktop install, and a lot of other bits. Never fails; always delivers. Ed's the best!

Lani N.

2/20/2020

We had another plumber who we loved, but who made mistake after mistake after mistake. Eventually we had to throw in the towel and find a new plumber. We are so happy with Eddie. He does a wonderful job, is fairly priced, he is friendly, and does his best to get out to us as soon as he can. Can't recommend him enough!

Steven J.

12/14/2019

We have used Bonafide Plumbing for several years and have been totally pleased with the results. Both big jobs like installing a tankless water heater to small jobs, like changing a faucet, are perfectly done. Ed also keeps current with the latest materials and techniques, a real plus.
I highly recommend Bonafide.

James T.

2/27/2020

We hired Bonafide Plumbing to replace our instant hot water heater. Eddie is super competent, very professional and did a great job - neat and clean. He arrived on time, worked hard and we had hot water within 6 hours of the time he arrived. I am pleased to recommend Eddie of
Bonafide Plumbing because I know he will do the right thing and do it well.

Rafael A.

11/04/2019 12:00:00 SA

Ed is the best plumber around. We had a leak in our faucet and I thought it was a valve. Ed came over on quick notice to diagnose and said it was a bad faucet. He came back a day later to replace the faucet and the price was more than reasonable. He was quick, professional and would hire him again in a heartbeat. Thanks again Ed!

Molly A.

9/13/2016

Eddie came and installed a new water heater for us today and did a great job. I called and texted five other plumbers in Alameda and no one returned my call. Eddie's wife runs the office and picked up my call on the first ring. She had lots of good information and booked the appointment. There are 2 brands of water heaters that he can pick-up from a warehouse in Oakland or if you want to go to Home Depot and get your own, that's fine too. (I hate Home Depot and didn't go that route.) He arrived on time, with the water heater and the whole project was done in 4 hours for the price his wife quoted.

We live in a Greystone home and the water takes forever to get hot in the kitchen and master bath. He mentioned a pump (no high pressure at all - just mentioned) that solves this problem. I had that installed at the same time and now rather than 5-10 minutes of running water for the shower to heat up in the master bath, it comes on in 30 seconds.

He was so polite and helpful and a very good communicator. I highly recommend Bonafide Plumbing.

Greg S.

10/14/2020

Responded quickly with estimate, work completed as scheduled, and final cost as estimated - with no suprises.

Noemi S.

10/07/2020 12:00:00 SA

We have used Bonafide plumbing multiple times in 2 different, old homes in Oakland. Can't say enough good things about how responsive he's been, what a good communicator he is, and how good his work has been. He fixed a water flow problem that my contractor said was in my head! I highly recommend Bonafide.

Garrett W.

09/10/2020 12:00:00 SA

Eddie is simply the best plumber around. Over the last 5+ years of home ownership, we've challenged him with some of the strange and difficult problems that come with living in a 100 year old house. Gas pipes leaking out of a cement wall, water pipes falling apart from electrical charges, driveway sump pumps, it's an impressive list. And he's handled all of it with creativity and professional execution. Best of all, it's always a collaboration, so you can make informed choices. We'll be working with Eddie for as long as he keeps picking up the phone!

Veronica V.

11/05/2020 12:00:00 SA

Ed was referred to us by a trustworthy friend and I can see why! He was able to come out and help with our toilet issue WAY earlier than I would have ever expected. Also very communicative, friendly, and honest with his assessment. Very happy we called him!

Jen S.

5/20/2019

Excellent plumbing company. The owner, Ed, is honest, communicative, and arrives well prepared. Plus he's a really nice guy. We've used his services twice now and he will always be our first choice. His receptionist/ admin. assistant is very friendly and helpful, too.

E S.

05/08/2019 12:00:00 SA

I've had multiple great experiences with Bonafide plumbing. Eddie makes sure the job is done right and quotes fair prices. He is also an incredibly nice person to welcome into your home.

Recently, Eddie happened to be out of town and I made the mistake of calling another plumber to fix a leak under the kitchen sink--the leak came back almost immediately after a $220 dollar visit. I called Bonafide plumbing to fix the mess, and Eddie of course was able to identify the true issue and fix it permanently. I can't recommend Bonafide plumbing more highly.

It's also worth mentioning that the booking process is really pleasant. Stephanie is incredibly helpful and has troubleshot with me over the phone.

Thanks, Eddie and Stephanie!

Cadelba L.

08/11/2020 12:00:00 SA

Bonafide plumbing was great. The whole process was very easy for me. He was friendly and easy going, showed up on time and wore a mask and gloves the whole visit, so I felt completely safe regarding Covid-19. I had two faucets to install and the whole things was done very quickly and well. He explained his work to me which I also appreciated and showed what was causing the problems with my old faucets. Even fixed by broken toilet paper dispenser as surprise. It had fallen off the wall a week ago and I didn't have the proper tools. Highly recommend.

Cecelia C.

4/21/2019

Ed is very experience and professional. He installed the toilet bowl and the kitchen faucet at my old house. Then, he installed a gas line for my gas stove (was electric stove) & replaced a toilet bowl in my new home. His service is excellent and his work is great. He charges very reasonable price. I would highly recommend Bonafide Plumbing to everyone.

Andy W.

7/21/2020

Ed is a really nice guy who clearly knows what he's doing. He gave us a fair quote, arrived on time, did the job in a professional and friendly way, tried to find ways to reduce trauma from getting to leaky pipes, cleaned up, and billed us for the amount he quoted. He did not try to increase the cost of the job and he was friendly throughout the process. We got to chat with him for a while and hear his family story. He's a great guy who loves his job and loves helping people. Great quality, service at a fair price. I'd love to work with him again if needed. Thanks Ed!

Jamie L.

01/12/2016 12:00:00 SA

Yup, Ed is on point. Second visit to unclog our kitchen sink. He took the time to explain in layman's terms what is going on and what we could do to improve our systems.

Due to what I'm assuming is high demand for his service we decided to wait it out until his next available appt. Can't imagine trusting another service.

Jessi G.

7/14/2020

Edward was able to come out within a couple hours of contacting them. He was able to make a super quick fix for a leaky pipe under the house. The price was very affordable and he assured us to let him know if the problem returned. Thanks Edward!

Dorian M.

7/16/2020

Yay! I can't say enough good things about Ed. For one, I asked for recommendations on Facebook and two friends independently responded with Ed. Good sign. I was replacing my old toilet with (a seemingly nuclear-powered) pressure-assisted toilet. Ed was super responsive, open/honest, able to visit soon, VERY reasonably priced, worked quickly, wore a mask the whole time - plus, he is a super nice guy. He gets all my plumbing work for now on. He should get yours too. ;)

Carole R.

11/26/2018

Ed is wonderful! Very knowledgeable and willing to share his ideas. Prompt service and very reasonable rate. Has a warm and friendly spirit and takes pride in a job well done. Just bought a home and needed him to fix some of the plumbing and toilet and did a great job. Will definitely use him in the future.

Kate K.

5/16/2020

We've relied on Ed as our plumber since we moved to Alameda 11 years ago. Fortunately we've never had to deal with anything huge or disastrous, but he's always been great -- prompt, professional, skilled, and honest. On a few occasions I've tried to see if I can take care of something myself and he's been generous with his advice. Obviously his time is valuable and I much appreciate that.

Bianca L.

09/08/2018 12:00:00 SA

Like all of the other reviews said, Ed is really a lifesaver. I'm sure that most plumbers feel like leaks aren't that urgent or important but as a homeowner, I feel like I'm drowning under stress or worse until it gets fixed. Because he's local to Alameda, Ed has been able to fix our problems within 24 hours of my initial call. And he's always very calm and reassuring about the situation.

Debra T.

08/06/2018 12:00:00 SA

Eddie really came to our rescue and helped get our water heater working. He came quickly and was able to fix it right away. He's also helped us we other plumbing issues in the past. Hard working guy with a great work ethic. Would have him return in a heart beat.

Maggie B.

09/05/2018 12:00:00 SA

Ed was helpful, punctual, and did a great job. He re-sealed our toilet quickly and it looks great. He's done a great job on other jobs and now he's our go-to guy for plumbing issues! Highly recommend giving Bonafide Plumbing a call.

Jen H.

7/28/2018

Ed at Bonafide is a life saver! He professionally installed two tankless hot water heaters at my house after my ancient water tank burst and flooded my basement. He replaced my old galvanized pipes w copper. But more than that he responds quickly whenever I have a problem including today! I texted him a picture of my faucet leak and he was over in 10 minutes and fixed the problem in less than 20 mins...it was such a relief! He stands by his work, is clean, professional, and reasonably priced. I would recommend him for any job!!!

Casey K.

03/10/2020 12:00:00 SA

Eddie is great! We have used him several times and he has always been responsive and fixed things perfectly. Yesterday, he came out again and was very efficient and explanatory. We never got the sense that he was trying to sell us on unnecessary work or take any longer than needed to do the job. We will use him again for sure.

Brett B.

03/03/2020 12:00:00 SA

Ed is owner and the plumber. He has done all of our plumbing for about 15 years. He is super good, the workmanship has always been perfect. Works quickly, his time estimates have been accurate. Extremely honest. Just re plumbed our house very quickly with newest materials. Explained and showed why some work was needed but other work was not needed. Outcome was fantastic. Water flow improved. Ed lives and works out of Alameda CA.

Mary Kay H.

2/25/2018

I had house guests, a plugged up kitchen sink, on a holiday, no less.

Eddie was willing to take some of his day off to help me. A new customer--a complete stranger....no less.

He was meticulous and did a wonderful job. Fairly priced and made sure that all was cleaned up after.

How often do you meet a plumber who loves his job? And does your work as if he were doing it for himself and his family?

Eddie and bonafide will be on the top of my list for future jobs!

Suzy G.

8/26/2011

A tale of two plumbers:

We're selling our house in Alameda and we needed to get a sewer lateral certification, per city code, before the close of escrow. Our agent hires The Plumbing Ministry. There are other inspectors and contractors running around and it's very clear we're selling the house. He says nothing, films the sewer line and gives me a dvd of the inspection. I pay him $150.

Fast forward 6 weeks - it's only days til closing. I learn that this is NOT AT ALL what the city needs and the guy KNEW THAT at the time. He says, well, that's not what she asked for - she just asked for the dvd. He then emails me a quote for $2000 to have my sewer replaced and updated.

I call up BONAFIDE PLUMBING last night and he explains thoroughly what the city is asking for. He then immediately makes a call to a contact in the permit department and determines that the certification was done before I owned the place and that it's still effective. He picks up the paperwork I'll need for the sale and drops it off this morning at my house. $115. It was worth every penny to get my needs met so quickly and to be communicated with in such a professional fashion.

When you ask for a termite inspection, you expect a pest report, not a guy saying, yup, you have termites. When you ask for a tune-up you expect the mechanic to point out that your hoses are about to blow. When you complain about sore boobs you expect your doctor to check for cancer, not give you tylenol.

Moral of the story: it's the job of the professional to know more than you do about what you need and to advise you of the best course of action!

I got that from Bonafide Plumbing. I did not get it from The Plumbing Ministry.

Julie Z.

1/22/2018

Had a great experience with Bonafide. I called in the morning and he was able to squeeze me in to fix a clogged bathroom sink. In and out in u see an hour. Initial fee was less than the other 3 companies I called. He even cleaned the gunk around the drain. Will use them again.

Emma F.

12/05/2019 12:00:00 SA

Eddie is the best! He has done both emergency and lower-priority jobs for us, and we trust him 100% to fix the issue and make the best recommendations of products and options. I also appreciate that he doesn't try to talk us into unnecessary work. Just a total pro--personable, responsive, and knowledgeable.

Maxwell B.

7/21/2018

Ed did great work for us with an attention to detail and quality as if it was his own home. Knowledgeable, friendly, punctual, and extremely hard working. His price was fair and work top knotch.

Best plumber in Alameda!

kat h.

8/25/2017

This post is a little late, but better late then never. Bonafide Plumbing was the first to call us back to make an appt. We had a few things to do including switch out our double sink for one big sink [NIB], add a new garbage disposal and have the plumbing ready for a used dishwasher we are picking on Craig's in a couple days.
Ed quickly took out the old sink, sawed the sink hole a bit bigger [33x22] and redid the piping. The garbage disposal was attached and I'm sure he did more I dont even know about and did it all in just under two hours.
I love my big sink, disposal and my husband is installing the dishwasher to the handiwork of Ed in 2 days. It's like Christmas for me!!! Thanks Ed!!!

Eddie S.

10/27/2016

Awesome plumber. I tried to install my own water heater and bought a propane by mistake. He helped me replace it and get the right one, installed it in record time.

Jason G.

11/09/2019 12:00:00 SA

Amazing guy and amazing service!! A little busy but always replies promptly. Thank you

Sam B.

8/30/2016

Ed is the plumber for our property manager. He is the friendliest and most professional plumber I have ever met. Ed has been to our place 3-4 times now and always fixes the problem in the first trip. I highly recommend Ed for his abilities; call him once and he'll be your plumber for life.

Valerie M.

4/25/2017

Love having a solid plumber in the home repair rotation. Got a referral for Edward at Bonafide Plumbing from a close friend. He was easy to get a hold of and had a live person answering the phone. Showed up on time. Was knowledgeable, efficient and reasonably priced. Overall a A+ experience from a real professional.

S L.

8/28/2019

Our water heater started leaking severely on Sunday. Fortunately Edward at Bonafide had and made space in his schedule to come out and have us back back with hot water later on the day. Answered all our questions, did his work quickly and stress free for us. Water heater is now better set up and works much better than old one. Highly recommended!

Mark C.

11/08/2016 12:00:00 SA

Professional and courteous service! Called Bonafide Plumbing this morning when I realized that I cannot fix a leak on my own. Unlike another positively reviewed competitor with an answering machine that was full, Ed has a helpful receptionist that answered the phone, moved things around and squeezed in an appointment for me in the afternoon. Ed came and worked magic on a very tricky pipe fracture with limited access. He answered questions, explained what he was doing, and gave advice. I am very impressed.

Cyrus D.

7/26/2016

If I could give 6 stars I would. Ed and his wife are amazing. I called them late in the evening with an emergency and left a frantic message. Within minutes I got a call back and Ed was at my door within 10 minutes to save the day. Super responsive, super knowledgeable, and just wonderful people. I would recommend them to anyone!

Ivars Z.

08/07/2019 12:00:00 SA

This is the second time we have used them and both times they quickly responded, fixed the problem and charged a very fair price. Bonafide is our plumber of choice.

Joan H.

06/03/2019 12:00:00 SA

I texted Ed on a Sunday night and he was there by the next day. He called me back right away and said he could come over tomorrow. He was on time and quickly assessed the situation. Did the repair in under an hour and saved me from paying more than necessary. He was very polite and explained everything clearly. I would definitely call him again and recommend him.

Rose L.

4/17/2014

Ed is a great find! I kept hearing a dripping sound when I used my toilet, so I called Bonafide and the next day Ed came out to see what was going on.

He made sure to answer all my questions and give me peace of mind about what I was hearing. He told me that it wasn't a problem and he wouldn't recommend opening the wall unless I really wanted to. I really appreciated he told me to not get work that wasn't necessary.

He didn't even charge me to come out and take a look! As he was leaving I asked him what type of payment he takes, and he said for Alameda residents a 15-20 min consult was no charge.

I'm definitely holding on to his card for when I need a good plumber!

Ted F.

12/18/2014

I must admit up front that I don't yelp much except to complain about unsatisfactory service. I have come to have low expectations when it comes to contractors.
I could not have been more pleased with Bonafide. He came out to quote on schedule, gave a fair quote and returned to complete the job just how he said he would do it. I will never call a different plumber.

James M.

2/15/2019

Eddie did a great job. Responded quickly, talked about what he was doing, friendly, and competitively priced. I will use them for all of out plumbing needs. I would not hesitate to recommend Bonafide Plumbing to anybody needing plumbing work.

Jon P.

01/07/2014 12:00:00 SA

I highly recommend Bonafide Plumbing. Ed was prompt, courteous, professional, efficient and most helpful in solving the plumbing crisis that began over the weekend. He diagnosed the problem, clear the drain line under the house, tested and checked for leaks. In addition he corrected the Air Gap for the dishwasher that had been previously installed incorrectly.
Inaddition to awesome service, his fee was very reasonable.

A P.

11/21/2013

Ed previously serviced our home for a toilet problem we were having. He was helpful on the phone before coming out to our house. He was very courteous and fixed the problem quickly and cleanly.

We recently had some other issues (toilet would bubble and flush on its own at random times) with that same toilet. He was very patient with us on the phone to discuss what the problem might be.

After mentioning the city had done some work recently on the water main along our street, he gave us really helpful advice to call the city and report the problem. In the end, he did not have to come out for an appt, and the city ended up finding and fixing the problem. They literally had to dig the street again, and found some tree roots were affecting our pipes.

Having a good relationship with a reliable plumber is important. Support small businesses, like Ed's. He may have to charge a fee if he is coming out to diagnose your plumbing issues if you are located far from where he is. However, if you end up using his services, he'll apply that fee toward your charge. Fair enough. Time and gas cost money.

Justin R.

11/25/2013

Eddie resolved my problem in less than hour.

I'm tiling my bathroom DIY style and the previous owners cut corners to avoid a major pluming problem.

I literally called five licensed plumbers and Eddie helped me late in the evening so I could finish what I started. The other guys were helpful, but willing to look at it the following day or next week. Eddie is one of those people that make you thankful to be part of Alameda.

He's got the know-how and tools to get it done. I'll call him first next time.

Tse-Wen W.

10/19/2018

I had a leaking bathtub. Another plumber came and just sealed the edge of the bathtub, which did nothing. Eddie came and showed he knew the layout of my townhouse. He immediately located the panel in another bedroom that lets him peek at the pipe coming out of the bathtub. He turned on the water to test for the leak and quickly found the leak. Then he got the tools and fixed the leak. Then he confirmed the leak was fixed by looking at the pipe again. Then he took out the remaining old panel that was cut but never taken out, so it would be easier to look into the panel the next time. He did all this in about half an hour. He shows thoroughness and knowledge of the house. The cost, $153, also sounds reasonable. And he seems happy just to make his customer happier.

Jeff D.

1/13/2010

Like the other reviewers here, Mrs. Cheesemonger and I are extremely pleased with the service from Ed from Bonafide Plumbing.

He answered his phone promptly, listened to my problems, made an appointment, showed up exactly on time, fixed the problem quickly and for a reasonable price.

He left his workspace neat and clean, was polite, friendly, and we will definitely use him again.

We will recommend him to our friends and will also use him for any plumbing issues that may come up at Farmstead Cheeses and Wines.

brian f.

02/07/2016 12:00:00 SA

A+ Communicator. even by email if it's not a rush job.

He took on a little nagging owner induced job on for us to fix an ancient (1940s) bathtub diverter issue. Took his time, tried something new and didn't leave until it was done.

Honest, trustworthty, efficient experience.

Lise L.

10/12/2009 12:00:00 SA

We have roots in our pipes :( . So, we see Ed on a regular basis these days as he clears them and gets everything draining. He also arranged with a colleague to send a camera down to get images of the damage in case we want to approach the city about the damage a city tree is doing. I was told this process can cost of $1000. We were charged less than a quarter of that!

As always Ed continues to do a great job with a lovely demeanor and a reasonable price tag.

Danielle K.

7/26/2009

We called first thing on a Sunday morning...as in...before 8am...for a leak under our sink. Half our bathroom was flooded and we called a slew of folks who all could not come out on a Sunday. Ed, however, answered on the first ring, came right out (it's 8:37am and he's done!), and even offered us a warranty on his job!! Very nice guy, too. THANKS, ED!!!!!!!!

John P.

06/08/2012 12:00:00 SA

I love to support small businesses and Ed is hands down the very best! We had a kitchen faucet problem that was starting to become a more serious problem as water was leaking into the wall. I had tried to arrange with Ed to schedule the work but my personal schedule was not cooperating. One evening, while doing the dishes I noticed it was getting really bad. It was about 8:30P. I called Ed hoping to leave a message so that he could come in the next day or so. He called back in 5 minutes to say, I'm going out of town tomorrow for a few days so the only time I can fix it is tonight. Really? !!!! A plumber that makes a house call on a Wed. night at 9:00P? !!!!

Ed fixed the problem quickly, he just happened to have the needed part in his truck - go figure. He charged his normal rate, no after hours stuff. He was efficient, friendly and even cleaned up after! Ed and Bonafide Plumbing is highly recommended!

Crysthel C.

05/03/2010 12:00:00 SA

I gotta give Bonafide Plumbing another 5 stars for the great service. It's always good to have a reliable plumber around when needed.

This time I had a hole located in the faucet area of the kitchen and a few tiles needed to be replaced also. So I made one call call to Ed, and he came by that same day to complete the job. I was very happy happy with the fix and the reasonable rate he gave me.

Wendy W.

8/24/2012

I take most Yelp reviews with a grain of salt, as no system is perfect and Yelp is no exception. That said, when I called Bonafide Plumbing I was expecting a professional and that is EXACTLY what I got. Thank you, fellow Yelpers for calling a spade a spade and recommending Ed Asuncion.

The first time I called Ed was to work on our dying food disposal system. He was prompt, fun to talk to, and honest about both the problem and the pricing. I called him out to fix a different problem a couple of days ago, and again he was quick to respond, lovely to chat with, and fair with the pricing.

Now it's my turn: If you are in need a great plumber, Ed of Bonafide Plumbing deserves your call!

Coach P. C.

01/03/2012 12:00:00 SA

I don't always have toilet problems, but when I do, I prefer calling Ed.

-Excellent customer service
-Knows his stuff
-Helpful
-Friendly

Ed was able to help us with a problem we were having with our toilet. He's very responsive to phone calls and we look forward to working with him again!

Dorian G.

4/26/2010

Although we reached the voicemail when we first called, he returned our call within an hour. We described our problems to him, and he said he would be by in about 30 minutes.

Ed arrived on time (if not a bit earlier) and fixed our problems within 2 hours. He was extremely knowledgeable and polite. His labor rate was really reasonable compared to other plumbing services, and he charged for parts at cost.

There's not much more one can say about a plumber, I think. I'd happily recommend him to any of my friends.

Kirsten B.

09/06/2010 12:00:00 SA

Only folks with an over-inflated sense of their own handiness might attempt some home plumbing on a late Sunday night before a major holiday. But I am nothing if not overconfident, and dang it but I wanted that trick diaper-rinsing thing on my toilet NOW.

Oops.

11pm, Ed answered, popped in less than 15 minutes later, and had us all set up with the functioning indoor plumbing to which we have become accustomed in minutes. He returned early the next morning (on Labor Day- my greatest thanks for that) with a part needed to finish the job. Ed is nice, fair and honest. We would definitely call him again.

Julie O.

10/08/2010 12:00:00 SA

I was recommended to Ed by Tod Roberts, another plumber who was too busy to meet, so that was a good sign.

Ed met with my husband on a Saturday and he was on time and courteous. He gave us an all inclusive bid which covered all new gas lines, permits and dry wall patching and repair (paint not included).

He started the work on Monday and arrived early. We were having a heat wave that day which made working a bit uncomfortable for him but he soldiered forward. Ed finished the work Tuesday morning, met with the inspector and then had his drywall guy stop by to patch our wall by the stove. Since we have cream colored walls, it almost matches the patch, so we really don't even have to paint right away.

Ed was awesome and when my husband called him to thank him for his work, he actually said that he had fun with our project. Thanks Ed!

Henry S.

3/20/2013

Outstanding service and very professional!

I called Bonafide plumbing because I heard a high pressured leak under my house and it was obvious something had a serious leak. Im the most unhandy person I know I knew calling a professional would be my best option. Through my yelp search, Bonafied came up and I gave Ed a call. He came out the next day assessed the situation, gave me some options on how to remedy the issue, performed the work and was on his way.

He even took photos and videos on his Iphone while under the house to show me what was wrong and how it was corrected. Overall great service and reasonable prices! Definitely will be calling him again if I have plumbing issues!

Mark J.

01/07/2012 12:00:00 SA

I know from all the feedback here that Ed must be a great guy and do great work BUT...

We called Ed and disucssed our minor issue with him. Made an appointment and then took time off from work to meet him at the house.

Ed was a no show - and NO CALL. Not that day, not ever. I know he had our number because he called twice when we set up the appointment but then to never hear again is just really bad form. Had there been any follow-up at all I would have gladly given Bonafide a second chance but to not show up and not call is completely unexcusable.

Stephanie P.

1/31/2019

Eddie and Stephanie at Bonafide are wonderful! They've always been so responsive, accommodating of last-minute needs, and able to fix just about anything that goes wrong plumbing-wise in our house. Highly recommended!

L. S.

12/16/2010

I found Ed on Yelp and am forever grateful. Fair, honest, professional, and easy-going sums him up! We have found our plumber who we will call again and again (it's an older house).

After Thanksgiving, there was this lingering odor in the kitchen sink that we blamed on the garbage disposal. I thought all I needed was a plunger to fix this problem but it continued to stink and drain slowly.... called Ed on a Saturday and he picked up and gracefully asked to call back as he was with a client. He called back when he said he would, made room for us in his schedule that day, and found a corroded pipe which he fixed. He was very kind even with my curious husband watching and learning over his shoulder (I call it hovering!).

Jonathon T.

01/03/2011 12:00:00 SA

From my experience I'd say Ed is a swell guy all around.

Like everyone else my experience with Ed was nothing short of spectacular. About a month ago I bought a house with an 'updated' kitchen. A few days later the sink was backed up. Ed came out that evening on his way home from work. If I hadn't stopped him he would have gone back out, got the parts, and fixed it right then. Instead he came back bright and early the next morning and fixed the sink. Apparently the contractors had taken some short-cuts and not vented the sink properly.

I'm about to take a class on plumbing at Laney so Ed allowed me to watch and ask questions, he even offered to lend me some books on the subject. Honest, fair, tidy, generous, most importantly fixed the sink proper, what more could you want?

Matt M.

7/16/2018

Inspired me to write my first yelp review. First plumber I found in the area who returns calls quickly. 1st time I called, he came over that same day and installed a new garbage disposal at a very reasonable rate. 2nd time, he helped me fix the disposal myself free of charge over the phone. Highly recommended.

Mary A.

07/07/2018 12:00:00 SA

Eddie at Bonafide saved my day yesterday! I couldn't get my regular plumber to call me back (Eddie is now my regular plumber!); other plumbers' voicemail boxes were full; my handyman couldn't fix my drain, Drano didn't do it and I was fit to be tied. I'm fostering four kittens and have three of my own and after three days and in near desperation with Friday night quickly approaching and the weekend on its heels, I found Eddie on Yelp. His wife ANSWERED the phone! Just talking with her made me feel better, because I had someone to talk to. She said she'd talk with her husband and see if he could squeeze me in. It gets better: At the same time, one of my foster kittens was so sick I had to rush him into my vet's who made special accommodations for him if I could get down there momentarily. Then the phone rang and Eddie was on the way! So, I was changing and getting my kitten ready when Eddie rang my doorbell. I was in my jogging bra and exercise pants (nobody wants to see a 74-year-old woman like this), so I ran down to get the door with excuses about my state of undress. To his credit, he averted his eyes and looked down at the floor. (Note to Eddie's wife: You got a good man!) So Eddie set to work and I left my house to this total stranger, and my foster kittens in his trust (don't open the door!) and dashed to the vet's. When I came back, my drain was fixed and there was a, what I considered, very reasonable bill. I let out some sort of guttural response when I saw it, because for a man and his wife who saved my day, it was a gift! Thanks you guys! You are my new go-to plumbers! Oh, PS, I sort of remember, most likely incorrectly, that Eddie was in Bermuda shorts and flip-flops and would have been on his way to his weekend, were it not for his kindness in coming to my rescue first.

D H.

11/15/2011

He did a great job, fixed the leak, under the cement, cleaned up the mess and was gone. Hardly upset business at all.
My new plumbers.

Pj C.

10/26/2015

Eddie to the rescue again!! Hot water went out last night. I am such an idiot about these things and was thoroughly convinced that the water heater would have to be replaced. Emailed Eddie at 9:00 PM and he got right back to me, walked me through the steps to get back up and running, and then followed up with me today to make sure everything was OK. Bonafide is indeed as their name implies, wouldn't think to use anyone else for plumbing. Top quality work, professional, attentive and just plain awesome!

Jennifer C.

2/19/2013

Ed gets five stars - very professional, very reliable, and very clean.

Ed came the same day after another job, and promptly began working. He unclogged my sink, replaced a leaking part, cleaned everything very well, all within the hour. He also explained what the issue was in very clear terms, and how I could avoid the same issue from now on. He was obviously very knowledgeable. I would definitely use him as a plumber again.

Vera F.

4/20/2018

Thumbs up all the way! To accommodate my work schedule, I was offered a very early morning appointment. Eddie called the night before to request photos of the toilets so that he would come prepared with the right parts. He arrived right at the appointment time and finished fixing my two leaky toilets within an hour. I hope I will not have any more plumbing needs in the near future, but it is nice to know that I now have someone reliable and professional to call when I do.

Randy R.

2/15/2013

My experience with Ed was nothing short of professional in all aspects. I had called him for help with my leaking dishwasher. He immediately called me back and he even showed up the same day! Since he was in the area, he actually took an extra 30 minutes at the end of his day to drop by. He immedately knew what was wrong and how to fix it. He ordered the necessary parts and notified me once the parts came in so he could finish the job. As a result, my problem was fixed in the timeline he promised.

Additionally, he installed a safety valve that made my dishwasher set up more effecicient and that would prevent additional problems in the future. I also told Ed about a long standing hammering problem that I've had with my pipes. He took the time and effort to crawl through my attic space and inspect the plumbing running throughout my entire house. These extra services proves that Ed genuinely cares about doing a good job for his customers.

Ed is knowledgable, professional, responsive and experienced. Bonafide Plumbing will certainly be the company I call for my plumbing for years to come!

Joey J.

2/27/2018

Eddie installed a new gas line for our fireplace. Fast, efficient, and very clean. Highly recommend!

Diane A.

01/12/2020 12:00:00 SA

I would give Edward 6 stars if I could. On the Friday between Christmas and New Year's my hot water heater stopped working. With overnight guests arriving on Monday and a full day of family scheduled that day I was panicked. I called two local plumbers who have done work for me before and left messages. I called a neighbor who recommended Edward at Bonafide. Luckily Edward answered his phone. He was off that day and waiting for a delivery at his home so he could not leave. He knew I was in trouble with guests coming and really wanted to help. He quickly diagnosed the problem asking if it was leaking, how old, etc. He said he could find the part but I would still need a plumber to install it. When I told him I would just call one of those 24 hour hot water heater companies he was concerned that they would want to replace the entire water heater at more than 4 times the cost. Yikes! A few minutes later Edward called back. His delivery was changed and he was going to get the part I needed. Not only that he offered to install it while I was with family so I left the garage door open for him. I came home to a repaired hot water heater, the old part and an invoice for less than the $350 Edward had quoted. I was happy to thank him in person when he stopped by later to pick up a check for the work. He is a very nice, helpful, trustworthy and trusting person who totally saved the day for me!

Erin W.

5/24/2011

Need an excellent plumber? You found one.

Bonafide has done several jobs for our HOA and individual owners within our little village. He has been stellar in all regards. Responsive, check. Skilled, check. Fair and Reasonable in the billing dept, check. Honest about his availability and honoring your time, check.

Everyone that has reviewed Ed and Bonafide will call him again if needed. So will I. So will you.

When you need a plumber, things have already taken a turn for the worse. Let Ed and Bonafide plumbing take care of it, and the situation gets better immediately.

Reza M.

12/03/2013 12:00:00 SA

My tenant on the first floor called me because his ceiling was leaking. I called Ed to locate where the water is coming from. He went there and before checking the second floor, first he opened the ceiling and told my tenant that there are lots of MOLD in the ceiling and gave them a long lecture why mold is dangerous. He called me and told me the same thing.
My tenant called me very upset and nervous that the house has mold etc. I went there and checked it myself. I didnt see any mold. Since he gave those long lecture to my tenant, I was forced to call a Mold specialist company, they came and took samples, revisited all the area, made so many holes in the ceiling and guess what, they just called me and said there was no mold.

His irresponsible comment and lack of knowledge costed me so much money and trouble. I was expecting him to let me know if he thought there was mold instead of giving lecture to my tenants. I will not use his service at all for any of my rentals.

Karen I.

5/30/2015

Our kitchen sink was leaking (recurring issue). After leaving messages with a few other highly-rated plumbers (none of whom ended up calling me back), I called Bonafide and scheduled an appointment for later that day. Ed was able to come early, and he not only fixed the leak, but reconfigured the drain pipes to correct shoddy work done by a previous plumber.

David A.

01/10/2020 12:00:00 SA

I almost regret updating this review as the word is already too much out on Ed. This review is different as he didn't even do the work, but you will see why I wrote one and why he is so wonderful. So last month my water heater conked out at my new place and in checking the age of it found out that the water heater warranty expires after 6 years..and the water heater was purchased 6 years and 3 months ago. OF COURSE! Anyways called Ed to see what he can do and his schedule was unfortunately packed (damn you YELP). He did give me a recommendation but that person was busy too. I was hoping to see if any repair could be done as the heater looked in great condition. Anyways the person I called came out right away and started doing everything (measuring, talking about how these things break down, how you can't really fix them, better to replace...) and he quickly gave me a quote and said he could replace the next day. Well wait a minute. Can you check the unit out first (totally ignored my questions was going right for the sale). He proceeded to try, and like with me the pilot light wouldn't come on, but by that time his lack of listening made me not trust him. So we almost had a deal except for the amount of cash I wanted to check one more thing. So as they went on their way i called Ed back and knowing he couldn't do the job timely just wanted to know if I was getting a fair shake. He was very honest, said the price wasn't bad for a new unit but if the heater was in good shape maybe it was a small part that could be replaced. He gave me yet another name and sure enough that guy came out the next day and instead of a new heater it was a $60 part (basically the part the first guy said wasn't worth replacing). With a plumber the most important thing is trust, and there is no one that I trust not to take me to the cleaners more than Ed. He gets the job done right and if he can save me money in the process he will. Now, with that said can some of you go try someone else. You are keeping Ed too busy for when I need him.

James E.

3/28/2011

Nothing but five stars for Ed. Ed first came to fix a leak at my place about three years ago, and he's been back for further repairs to my home and a rental unit I own.

Ed gives honest advice, knows a lot about his trade, uses only the highest-quality materials and charges a fair price for excellent work.

I'd give him six stars if I could.

Demeter L.

3/19/2012

Ed Asuncion of Bonafide Plumbing is honest, responsive, thorough and a true professional who stands behind his work.

He is friendly, non-judgemental (strangers walking through our chaotic family room always makes me a bit embarrassed - as I am apologizing, Ed just said 'It's a home!' Thank you!) and respectful. Little things, like his asking if he should remove his shoes before walking on the carpet, make a difference. And... I can't help but like a guy who is nice to my kids.

I have called him to fix the leak from Hell in my tenant's apartment, as well as the two ever-flushing toilets (only 1 from Hell) in my own half of our duplex. Toilet from Hell took a while, but he kept fiddling with it until he got it whipped into shape. When my tenants texted one saturday night to say that their leak was back, I called Ed and he was at our house in less than 15 minutes. On a SATURDAY Night! Wow. Gotta like havng a local guy on your team.

He has shown up when he said he would, called if he was going to be late... returned my calls - though not always immediately. But then, when I say it is not an emergency I really don't expect a callback the instant he gets my message. And I wouldn't have wanted him to call me late on Sunday. He has never made me feel like a pest for calling him again before I heard back, or to narrow down an appointment window because my own plans are changing.

With regard to the reviewer who was upset that Ed was a 'no show' - I understand being upset, but I have to wonder if he called Ed. I would not have just waited around wondering when he was going to show up. I'd call, especially if I took time off work. Too many things could have happened (miscommunication, traffic, exploding hot water heaters...) And from all I have seen of Ed, I know he would respond to that and make it right if he can. I know that Ed works pretty late - he squeezed us in at 6pm the first time for that leaky faucet.

We will be calling him again, without hesitation, for plumbing issues in the future.

Joshua I.

05/08/2011 12:00:00 SA

Our garbage disposal got clocked on mother's day. I desperately looked for a plumber in Alameda and came across Bonafide Plumbing. Every review was 5 stars, so I called 'em up. Ed was here in literally 15 minutes and finished in 10.

If I ever have any other plumbing needs, Bonafide Plumbing will be the first place I contact. Highly recommend.

Maziyar S.

5/23/2015

Edward came over a holiday weekend to fix our water heater! He was professional and provided great advice and insight for when we need to replacement it. We will no doubt use him again!

Kate D.

12/28/2015

Ed has done it again! A few weeks back, I had no hot water for my shower.... Upon checking out our tiny basement, found there was water all over the floor! I called Ed, he had me look around to switch off the water until he could get here. He came as soon as he could because I couldn't figure out how to turn the gas off on the unit. He came over and checked out the situation and then said he could get back tomorrow with a new water heater because this one was dead and gone! He came right at the time he said he would, took about three hours to install the new heater and took the old one away with him... ALL at a very reasonable price. Bonafide Plumbing is great!

Andy O.

02/12/2015 12:00:00 SA

Ed does excellent work at a fair price. On top of that, he is one of the nicest people you will ever meet. We have had him here 3 times now for various jobs, including replacing the main drain line under the house. He has always found ways to do the job well without overdoing it. I very much like dealing with craftsmen like Ed that want to do the job right (and of course, in compliance with applicable codes) while not trying to upsell more services than we need.

Dustin A.

04/01/2016 12:00:00 SA

I've had Ed come out to work on my house twice. Both times he was professional, timely, fast and efficient. He went above and beyond to get the job done. In order to move a gas line, he had to dig a trench under my house to crawl into. Months later when I called him to see if he wanted to take on another large job, he rolled up his sleeves and did the job right then and there! It's difficult to find a quality plumber sometimes. After my experiences with him, Ed is the only plumber I will ever call.

M M.

02/04/2015 12:00:00 SA

Fantastic. Arrived on time, replaced three toilets, Hauled away old toilets and all packaging, and figured out an alternative to the waxless seals I had purchased.

Note that they install mainly Toyo Drake toilets. I had purchased these separately but need not have bothered. Would happily use them again.

Jay S.

07/01/2015 12:00:00 SA

Eddie has been my plumber for the 8 years I have lived in Alameda and I always does a great job. Very professional, reasonably priced and a pleasure to work with.

Sarah A S.

8/18/2017

I am going to use bonafide plumbing for all our plumbing needs! They are honest and friendly, when I called, the receptionist was so sweet and professional. Edward was quick and very informative. Alameda is lucky to have Bonafide Plumbing.

Leah V.

01/02/2015 12:00:00 SA

Eddie is the best plumber ever! My husband calls him a plumbing whisperer.
We've used his services three times and highly recommend him. He's a great guy and does the work himself, which I really appreciate.

He's incredibly aware and strategic. He points out visual clues that help him diagnose issues. He will get down on the concrete to hear a leak. He cares about his work and communicates effectively if you're unclear about any issues.

We had an appointment for him to fix a leaky toilet. Prior to him coming we had just discovered a clicking sound within our walls that sounded like a water leak. He deciphered that what we were hearing was actually the reverberation of the water meter at the curb! He wasn't able to fix the leak himself due to time constraints but he recommended another company who did a great job.

I had a mold question too. Eddie gave me a reference to a company who in turn referred me to another great resource.

Michael J.

5/30/2017

I called on a Tuesday and Ed came out the next day. I was rushed for time as I bought and already received a 12 rough-in toilet from Amazon.com only to find my old Alameda house bathroom had an 8 rough-in. Amazon gives a short window to return a toilet. I already used most of that time trying to deal with a #1 Yelp plumber who didn't call back after numerous attempts. Ed arrived and checked out my situation and knew right away what needed to be done. I could keep the Toto toilet! He had another appointment that day but we made plans for him to return and complete the work that day. Shortly after that, he called to let me know he wouldn't be able to make it. He said his schedule was packed but said he could get my job done in just a couple days. His staff answered my phone calls, Ed called with his cell and replied to my text messages quick! He was on time and made the job look easy. Being a United States Navy Veteran, Ed has learned a great trade and great work ethics. My first time using him but he seems very fair, honest and a hard worker. He is very familiar with the old homes in Alameda; I found out he did work on my neighbors too. I will call Bonafide whenever plumbing work is to be done.

Dana D.

02/04/2011 12:00:00 SA

First time home owner. Had a leak that leak detectors couldn't find.. But Ed found it and fixed it in 3 hours!
Total life saver.
Thank you Ed

John G.

06/12/2017 12:00:00 SA

I called early in the morning and left a message. They called back a few hours later and arranged to pick up the garbage disposal I wanted and come and install it that day! Great job and the price was less than I had expected. Great job, done quickly, nice folks. If I ever need a plumber again I will call them for sure.

carey e.

05/11/2013 12:00:00 SA

I called Ed in the morning due to a leaking waterheater after calling another local plumber who couldn't get to me for at least three days and that was just for an estimate. Gallons were gushing out and I was in a panic. Ed answered immediately having just finished another rescue and was at my house 10 minutes later! He quickly got the leak taken care of and was there the next morning at 8:00 with a new waterheater. In a matter of 24 hours, we had a new water heater.

Ed was professional and had excellent manners. His rates are very decent and exactly what he quoted.

Thanks Ed!

Stefan B.

1/29/2017

Ed recently helped us install a new kitchen faucet. He was prompt, courteous, friendly and very competent! He completed the job both quickly and well and we're super happy with the new faucet and have Ed to thank for a seamless installation. Additionally, after he installed the faucet he also provided some advice on a couple of other minor plumbing repairs we were looking to complete. We'll definitely be using Ed again in the future for any of our plumbing needs!

A S.

01/02/2015 12:00:00 SA

Eddy is an awesome plumber! He can literally fix anything!!! Called him for a toilet clog, etc., etc. and came within 30mins!!! He's very friendly and super funny too! He will let you know exactly what's wrong and how he'll fix it. He also doesn't mind when you ask questions (he loves helping ppl)! He's the best!!!

Joel F.

11/08/2016 12:00:00 SA

I've never written a Yelp review in CA, but I had to break the ice here because Ed was so great. He arrived early, answered all my questions, found the issue quickly and went above and beyond on the repair, even doing some other quick plumbing-related fixes before he left outside the scope of the initial work. I couldn't ask for a better experience. I will definitely call Ed the next time I need a plumber, and will recommend that my friends do the same!

Dave W.

11/13/2014

Had a shower leak in the wall. Called left message and got a response back from Eddy in less then an hour. Arrived on time. Fixed in no time. Even had time to do another project for me. Eddy is great and knows what he's doing. Most of all he cares about helping people.

Jack W.

10/19/2015

I have used Bonafide at least 5 different times over the past 18 months. Eddie is great - reliable, skilled and cost-conscious. He arrives on time, gets things done, and is always very personable and careful in his work. I plan to keeping using him whenever I have plumbing needs.

A quick story to show just how great Ed is at his job: Last year, we started having trouble with the shower/bath downstairs (one in which the shower is above the tub, and a built-in regulator allows you to switch the water from tub to shower). Another plumber came out and looked at the situation, and concluded that we would need to tear out the existing plumbing from the wall and replace it in its entirety. I didn't even ask for an estimate; instead, I found Bonafide on Yelp and asked them to come out.

Ed spent some time looking at the problem, and then figured out that the issue was simply that an O ring had gotten old and wasn't able to create an adequate seal when we switched to shower mode. All we needed was an 80 cent replacement, and everything works great. So Ed saved us thousands of dollars and a huge headache.

I'd recommend Ed and Bonafide to anyone.

Anna S.

10/01/2016 12:00:00 SA

Best plumber we've ever had, by FAR. Not only has Ed saved us multiple times by rushing over during plumbing emergencies, he's already fixed something that multiple other plumbers have not been able to... not to mention that he and his wife are super easy to reach, the prices are extremely fair and he seems well on his way to fixing yet another problem that no other plumber has been able to touch. HIGHLY. RECOMMENDED.

Marcy S.

1/23/2017

I called Bonafide and they said they fixed my sump pump, but since it wasn't the rainy season, I couldn't really tell. When it started raining it was clear the sump pump was not fixed. I called Bonafide and very nicely explained the problem on at least four occasions over a two or three month period. They never called me back.

Kim T.

02/11/2013 12:00:00 SA

Had called and scheduled an appointment with Ed/Owner for an estimate on a water heater. When I first called, he wanted to give a quote over the phone without seeing the job first hand. I told him that I do not take quotes over the phone and would like him to come, look at the job and give us a quote at that time. With some hesitation, he scheduled an appointment. Well, the day and time came and went with no phone call to that he was going to be late or to verify the appointment. Called him once to see if he was coming?!? Second call (more than hr. after the appt. time) and cancel the appointment. Our concern was if he can't be on time and keep his appointments, what is his customer service like once the job is done...no thank you.

Follow-up: Ed called over 3 hrs. later to let us know that he was at a job and couldn't call. Sorry that is not acceptable, especially if we took time off from work to be here for the appointment. A fast and simple minute to call let us know the situation and reschedule...is that too much to ask for instead of excuses!!! Thanks but no thanks!!!

Elizabeth M.

12/30/2013

WONDERFUL! Professional and kind service! This gentleman came to my home immediately, solved the problem ... and was not judgemental. He quickly figured out the problem and was kind in his billing rate.
I had been trying to fix this toilet by myself and was finally reduced to tears when the problem ... became an enormous mess.
I will definitely use this service without hesitation in the future - and not wait so long to handle the problem myself.

Arne J.

5/28/2014

Eddie was great, went above and beyond in helping us get our new house set up. Felt like he was completely honest, and genuinely enjoyed the challenge our place posed to him.

Jenn J.

12/04/2013 12:00:00 SA

I have worked with Eddy from Bonafide Plumbing on a number of occasions. He has akways been extremely professional, competent, and pleasant to work with. His prices are fair, and he makes sure that the work done is high quality. I would recommend him to anyone.

Roxanne M.

4/24/2014

I really like Bonafide. Eddie installed an airgap on the kitchen sink and a new dishwasher that the Home Depot folks couldn't do. My home is quite old, but he was courteous, respectful, and did the job in no time. Bonafide is great at what they do, and I hope to use them in the near future.

Samantha Q.

8/29/2009

Awesome service. I called on a Saturday, when no other plumbers would pick up their phones and Ed came within 15 minutes, fixed the job, and made sure it was right before leaving. It was a big job and inexpensive at that. I highly recommend!

Laura B.

03/12/2014 12:00:00 SA

Bonafide Plumbing was recommended to me and I couldn't be happier that I worked with him. To fix my shower he fit me in the next day and had it resolved in less than 2 hours. Eddie is super friendly, courteous and professional. It was nice to work with a customer service oriented plumber. Thanks, Eddie!

Oaktown R.

05/05/2016 12:00:00 SA

I have had Ed out to my house twice. Each time, he worked quickly and everything he said he would would get done got done...I've dealt with waay too many contractors - The service I received from Ed is absolutely at the top.

Jamie V.

5/20/2014

Ed really went above and beyond for me and my client. It was easy to schedule a time for him to come out. He knew who to call to find a part for an ancient toilet so we didn't have to replace the whole thing. When it seemed like perhaps the toilet still had an issue after that part was replaced, he actually came back without my asking and took care of it. He really cares about making sure your problem is fixed! Excellent plumber and all around nice guy!

omer a.

12/05/2013 12:00:00 SA

Ed is a friendly professional who is focused on fixing things in the most reasonable way possible. We used his services on 5 occasions, and each time he genuinely seemed to care about our problems and their impact on the household. His wife makes it very convenient to schedule the work over email.

Claudia C.

09/01/2010 12:00:00 SA

Ed is great. He's nice, professional, ON TIME, and does a great job. He diagnosed and fixed a water pressure booster pump for me. It was half the price of what another company quoted me, but more importantly he did an excellent job. I will definitely hire him again next time I need a plumber.

Debi G.

05/11/2014 12:00:00 SA

Eddie and Bonafide Plumbing are superb -- we will call him again and again.

We were in a total pinch (late on a Sun night) as my husband tried to fix our outdoor sprinkler system. He hit our main water line and Eddie to the rescue. It took him less than 20 min to respond and come over, and within the hour all was fixed. He is honest, good and fair-priced, and deserves nothing but (5) stars!!

M Q.

11/06/2013 12:00:00 SA

Ed and Beyond Plumbing replaced our sewer lateral. Because of some family related matters, it took a while to get an appointment with Ed but he did come over as promised. I didn't realize he would be contracting out the sewer lateral work to another company (beyond plumbing) but since Beyond Plumbing also had good reviews, we decided to go through with it. I am not sure if it would have been more economical to have called Beyond Plumbing in the first place. BUT Ed was helpful and got the permits and everything in order. The crew was clean (our neighbor complained to them initially about leaving dirt or concrete on their side of the yard but they cleaned it up right away) and the work passed Alameda inspection. If we have a plumbing problem, we'll call Ed.

veevi r.

6/26/2010

What an amazing experience. Eddie's the kind of guy you want to keep a secret so he won't be too busy the next time you call -- but he did such a great job I have to recommend him!

I discovered a large wet spot in my garage ceiling, right under my toilet. Worried that Johnny would come crashing downstairs, I really wanted to find someone to take care of it as soon as possible.

After calling a couple of other plumbers who were booked out for the next several days, I reached Eddie.

Eddie was very polite, accommodated my work schedule, and showed up on time. When I told him I wanted to replace the toilet with a high efficiency water saving one that matched the period of the house, he suggested a model that was exactly what I wanted, placed the order with his supplier and picked it up for me the next day.

He cleaned up after himself using his own supplies (other plumbers have just helped themselves to my bath towels and left them in a sodden mess on the floor) and he was extremely careful not to hit any walls on the way down the stairs when removing the old toilet.

His fees were completely reasonable and he didn't mark up the cost of the replacement toilet.

A bonafide good experience! I'll call him first next time I need a plumber.

Ruth I.

02/07/2011 12:00:00 SA

My hot water heater sprang a small leak. I called Ed around 1:00 pm, and I had a new hot water heater installed by 3:30. When it seemed that the installation had affected the water pressure, I called Ed - he turned right around and came back within 15 minutes, fixed the problem (the water sitting in the pipes during the installation had stirred up some old sediment) within another 15 minutes, and now I have plenty of hot water.

Great service, reasonable price, didn't mind coming back to fix a related problem - you can't beat that.

DV V.

3/14/2012

In a mode of panic, when we discovered that my crawl space was flooded, I scoured the Internet to find a good plumber. Went to 4 different ones to get an estimate. All had good reviews on Yelp, all seemed nice and trustworthy and all pretty much gave me the same quote {except for Pelican Plumbing who couldn't give me an estimate at all but still charged me to come out (see my previous review}.

So who did I end up with? Bonafide Plumbing. What I noticed was Ed was really thorough compared to the other guys. The other guys just checked where I thought was the root of the problem. That's nice, but what do I know? Don't just take my word for it, I'm not a plumber. Ed went in the crawl space, my kitchen, etc. He later gave me the full run down of what he needed to do and why. He also didn't seem like he was in a rush and didn't have time for your questions. All the other guys seemed like they were ready to leave before they even got there.

Fast forward, Ed came on time to our scheduled appmnt and finished the work on time and under really crappy weather conditions. He left the house clean, with the job done, and no extra bogus charges that sometimes is tacked on when unexpected problems are discovered.

I added him to my speed dial and will be calling him for future work.

BSC L.

08/04/2013 12:00:00 SA

Ed was a pleasure to work with. I called him the night before because my water heater finally decided to die and leak water all over my utility room. Ed came over at the expected time and went to work right away on replacing my water heater. He's very informative and detailed about this work. I'll be sure to call him next time for any plumbing issues.

Laura S.

1/18/2011

I called in the morning with a few minor issues and Ed came by in the afternoon and took care of all of them quickly and for a reasonable price. Couldn't ask for more than that. Will definitely be calling for future plumbing needs.

Sarah H.

02/08/2016 12:00:00 SA

Eddie was incredible! I lost my diamond earring down our shower drain and after trying a few tricks of our own we called Eddie. I'm so glad we did too because he carefully and diligently searched through every corner of our drain, combing through every piece of hair and dirt, scouring every nook and cranny of our filthy drain. I felt that it was a very personal mission that he had taken on. He kept looking even after I had pretty much given up. We were even considering other more invasive measures including opening up the ceiling in order to pull out the pipe. Luckily it never came to that, thanks to his perseverance! He finally caught a glimpse of it with his flashlight and pulled it up. I can't believe the money we saved by not needing to open the ceiling or replace the diamond! Thank you Eddie!

Design F.

3/19/2013

I called Bonafide on Saturday afternoon and he showed up in an hour to give me a quote to install a gas line into our kitchen for a gas range arriving Monday AM. Yes, I waited until the last minute... He was back Monday morning, two hours early (awesome), did the job and provided hardware that should have come with the gas range at no charge. He also installed and even leveled the range, which was definitely not a part of the deal but he did it with a smile. Ed is the man.

Linsay R.

4/15/2012

I can't say enough nice things about Ed and Bonafide Plumbing. I called when I had tried just about everything to dislodge something my cat knocked into the toilet. Even though Ed is in Alameda and I'm in Berkeley, when I called, he said he was on his way to another job in Berkeley and would pop over when he was done. He was at my place in a matter of hours and had the item out in even less time. On top of that, he gave me a great discount when he found out we had similar interests. I highly recommend his services and am always happy to be able to use independent operators instead of large businesses. I have recommended him to my landlord for any future work that might need to be done.

Greg S.

6/14/2013

Promptly returned my call and was very responsive and competent. Honest. I would recommend him to my friends

T D.

9/27/2013

Our water heater died and Eddie worked a Saturday to put in a new one. Price was reasonable and we are happy. I have called Eddie several other times with plumbing concerns. He always calls back and even followed up to make sure all was good. I highly recommend Bonafide Plumbing. No need to call anyone else.

The B.

10/01/2013 12:00:00 SA

Woke up and found that the water heater had died overnight. A complete disaster, water everywhere, it was shot. Didn't get it together to call Bonafide until maybe 10 a.m. Despite the late call, Eddie made time in his schedule that day to come out and put in a new water heater--in the crawl space, under the house. A real PITA job, but he couldn't have been more cheerful or more efficient. Price was great, it was done quickly, and we couldn't be happier.

Erin G.

12/07/2011 12:00:00 SA

10 STARS- Bought our very first home in Alameda and the first shower we take water starts streaming from our ceiling! Based on reviews from Yelp, called Ed and scheduled an inspection of the problem. On top of the leak, my husband was out of town and our power was shut off because we didn't set up the power through the correct company. Ed fixed the leak, got someone to come in to fix the small hole made to inspect the leak and found the main breaker to turn on the power. Ed is my hero!

David F.

11/08/2011 12:00:00 SA

Ed is excellent he is very professional and honest. I called him Sunday PM and he had a new water heater installed by 5pm the next day and he gave me a firm price quote and honored it. I would highly recommend you consider this hardworking honest contractor!

Rose M.

07/12/2011 12:00:00 SA

Highly recommended! Very personable and delivers quality work! Pricing reasonable.

Kirk A.

10/19/2009

We are remodeling our laundry room and master bath room and had to replace some old pipes, add a sink and drain, hose bibs etc. While looking at our project, Ed was able to make a recommendation on how to do the laundry room first and allow us to wait until later for the bathroom. He did a great job with our project and finished it all in one day. Ed is courteous, always answered the phone when I called him, explained everything to us so that it was clear, and the kicker...he has very reasonable prices! He even came back twice to fix an issue related to the crummy faucet I bought.

If you are in need of a plumber I highly recommend Ed!

V S.

02/04/2016 12:00:00 SA

Excellent, well priced service. Eddie quickly identified and replaced cracked drainage pipe. Not an easy job. Alleviated a lot of stress. Would highly recommend.

Jeremy M.

5/26/2013

Ed is awesome. Airport Appliance screwed up our kitchen sink when installing a new dishwasher. No one there could figure out how to fix it. Contacted Ed at 7:30 PM on a Saturday night on a holiday weekend, and he was ready to come fix our sink right away. He's also the first service person who voluntarily removed his shoes when entering our home rather than tracking mud and dirt through the house. He did the job quickly and professionally at a very reasonable cost. I absolutely recommend Bonafide without hesitation.

Msran N.

7/16/2009

As good as it gets!

An outdoor faucet wouldn't turn off. Seemed simple enough but, after turning off the water to the house, I couldn't get the 40 year old faucet off! Called my normal plumber (A.T. Weber). They couldn't get here until the next day. 24 hours is a long time w/o water (do-able but not if I can get someone here sooner.) When I asked for someone local who might be able to come today, they mentioned Bonafide Plumbing.

Long story short ... Edward called; arrived 2 hours earlier than he'd predicted; had it fixed in 5 minutes and was on his way. He even showed me precisely how he removed the faucet (when I told him I'd tried w/o success ... I so appreciate learning these things!)

Nice guy, decent price, quick efficient and timely service ... what more could I ask? Thanks, Ed!

Kat A.

5/29/2012

Ed did work on our house 3 years ago before I was yelping and his quality of work was so good that when we needed a plumber again, we remembered who to call. He came to our house again, still as professional and friendly as we remembered and we are happy to give him the 5 stars he deserves,

Chris F.

12/05/2011 12:00:00 SA

Yep - Ed's the real deal. Fast, efficient, professional, courteous. And really good at what he does.

Our water main broke; he diagnosed the problem, dug up the pipe, and fixed it in an hour! Then he installed a water filter for us. Reading the instructions would have taken me more time than what it took for him to install. Most recently, he found and fixed a leaky sink basin. He is now my go-to Alameda plumber.

C. G.

10/09/2011 12:00:00 SA

Great service and really nice person. Came out on a Sunday and fixed things withing 45 mins. Ed thanks so much for the mainline cleaning and for spotting a potentially bigger problem. I would really recommend his thorough work and explanations/recommendations.

Peri W.

02/03/2013 12:00:00 SA

After the minor scheduling snafu was resolved we had a great experience with this company. Ed was very professional and courteous. He was happy and I was even happier to discover that the issue we had with the leak in the overflow drain at our bathtub was less serious than anticipated. He was thorough and did good work and quickly.
Highly recommend!

Catherine M.

4/13/2010

Had an early morning plumbing emergency (raw sewage spilling through the ceiling from a backed up toilet upstairs). Ed answered his phone at 7:45am and was at our house in Oakland within 20 minutes. Seemed very knowledgable, fixed everything quickly and was really nice to boot!

Strongly recommended.

Brett M.

12/26/2012

Ed from Bonafide came out to fix a leak in my shower that was flooding the laundry room. A little over an hour later, he had: fixed the leak, changed a stuck water filter, improved the gas flow to my whole house, and repaired a garbage disposal. All for a reasonable price. Highly recommended.

A C.

02/12/2013 12:00:00 SA

Well its February 2013, and another good job by Ed. He switched out my old kitchen faucet with a new one and quickly fixed my other toilet. What I like about Ed is that he is a friendly easy going guy who is professional and competent. He's busy so you get his voice mail, but he quickly texts or calls back, makes an appointment, and does the job.

In addition, he also switched out one of our toilets with a high water efficient one a few months back. Again a very good job and experience with Ed.

J K.

9/30/2011

FAST, KIND, Affordable!
I called Bonafide this afternoon and requested help with a leaking kitchen sink. To my surprise, Ed was out here in just a couple hours. And he came with the part I needed! He swapped out the faulty pipe and was finished in about 10 mintues. What an awesome service. He even fixed a minor problem we had with a fixture, for free, because he said he doesn't like to see leave things working improperly. Now THATS good service. Five stars to Ed. Thanks for getting us up and running for the weekend.

Kulfi K.

02/09/2009 12:00:00 SA

This is one of the most professional and honest companies I've ever used. Since I'm renovating my entire house, I've had to deal with a lot of different companies over the last year. When my water heater broke, they were there in a flash and really took the time to understand my concerns. They gave me a fixed price and talked me through the entire process. When they finished, they had even done a few extra things that they didn't charge me for. It was proof that they really care about their name, the level of their service and of course their customer. Since then, I've used them for installations in bathrooms and kitchens and have never once been disappointed. I definitely recommend them!!!

David L.

2/13/2010

Much like any other good new Alameda-ian (where hipsters go to breed), I went to Yelp to find a plumber for our kitchen sink. So I tried TA Roberts (first on my little search results). After getting a voice mail, I went to the second entry for Bonafide Plumbing.

Talked to Ed (owner and operator) on the first try and he offered to come out that same day. My issue was not that severe (slow running hot water in our sink) so I asked if he could come on the weekend. He agreed and promptly showed up on the time we agreed.

Ed is a super nice guy who has been doing this for years. He was also a steamfitter in the Navy on one of the repair ships when the NAS was still open. In any case, I was amazed and very thankful at how well he was able to solve the problem.

When I called another problem and explained my situation, they told me that since my house old that I would have to replace my kitchen pipes that were probably galvanized over the years. Ed came in and just started with the faucet and worked his way backwards. After a try or two, he was able to get out all of the galvanization (aka gunk) in about 30 minutes. Now I have a fully functional sink again.

In any case, if you are looking for a professional, friendly plumber that isn't looking to charge you an arm or a leg (and is will to allow your 4 year old to help), then Ed Asuncion is your man

Bill D.

1/17/2013

I emailed Ed a couple of days ago after my botched attempt at fixing a toilet that wouldn't stop running on its own. He responded to my email later that evening, and he came out today and completed the job with ease -- installing the replacement hardware that I had purchased and replacing the old bolts and seals. 30 minutes later, I was back in business. Ed was very professional and told me it was good that I at least tried -- next time I will call him instead!

Diane T.

11/05/2013 12:00:00 SA

For those who don't live in the city of Alameda and have a nonemergency plumbing job, please note this business really doesn't encourage business outside of Alameda. They have a $65 FEE for providing estimates (free if you live in Alameda by the way). So I assume they really aren't interested in developing business outside of Alameda. Good luck with that.

Terri E.

02/01/2013 12:00:00 SA

Huge thanks to Ed for coming out to fix my clogged kitchen sink on a Friday afternoon. Bonafide Plumbing gets 5 stars for fast, friendly, and fair service.

Joe M.

06/04/2012 12:00:00 SA

Ed Asuncion did an excellent and timely job with our plumbing issue!

Called on a Sunday night and described the plumbing issue. He gave me a quote and scheduled an appointment for the following day (Monday). He showed up earlier than expected (good thing) and diagnosed the issue within 5 mins. He revised his quote to half of the amount as the work was not as invasive as first thought, finished within 30 minutes, and guaranteed his work for 30 days.

I will definitely call Ed again for any plumbing related issues we may have in the future and highly recommend him!!!

THANKS ED!!!

Earl M.

05/10/2010 12:00:00 SA

Bonafide Plumbing gets 5 stars from me .
As a homeowner I have found it hard to find good service persons.
Service persons who are on time and do quality work at a reasonable rate are few.
After checking out the Yelp reviews , I decided to give Bonafide a try.
Called Ed and he answered right away .
Scheduled a service call for later that week .
Ed showed up on time and re installed a toilet that had been installed incorrectly , fixxed a leaking faucet in my laundry room and best of all fixxed a leaking water line ( irrigation) at the rear of my house , that I thought would require some digging , with a simple solution . He put a plug in the line leading out from the house. It's all rock and cement back there now , so the line is not needed.
All this in about an hour and the final cost was very reasonable.
I will recommend Bonafide to my friends.

Chuck C.

06/03/2011 12:00:00 SA

What a find! Bonafide is the BEST! They understand that when you need them it is NOW.

Not only is their work EXCELLENT, but they are friendly, helpful, and honestly priced.

We will call Ed and Bonafide in the future whenever we have the need of a plumber.

Yolanda G.

8/15/2015

Ed recently installed a new low-flow toilet for me. I emailed him with some photos of the existing toilet/bathroom and what needed to be done, and he got back to me same day with an estimate, and when I asked, a recommendation for a great toilet and some places to buy. I ended up getting a different toilet by the same manufacturer, and I really appreciate the input because it greatly narrowed down the number of toilets I needed to compare and consider. Scheduling was easy and Ed was on time, friendly, and considerate - first thing he asked was whether he should take his shoes off (no, but I appreciate the thoughtfulness). The job was done within an hour and Ed left everything looking great. Very happy - thank you, Ed!

Terry G.

07/11/2013 12:00:00 SA

Class act. I called about an issue with my garbage disposal and he talked me through it on the phone. He could've just came over and charged me for it.

Jim R.

6/18/2015

We had an emergency leak - called another plumber and they diagnosed, but did not fix it. Eddie came highly recommended and we called him. He came out late in the evening and did the fix right. Sure we paid time and a half for the late hour - but the fix was done right and quickly - highly recommended this Navy vet!

Carrie B.

2/21/2014

Ed is responsive, prompt, reliable, kind, quick, pleasant and fair. He has responded to our semi-desperate calls several times and given us the better service than we could have imagined. As a homeowner I can say, Ed's a great guy to have on your side!

N C.

1/25/2014

Highly recommend. Had a leaky facet, called Bonafide , and they responded within 24 hours. Eddie was the plumber, he was great. We had purchased the incorrect replacement facet and he helped us get the correct one and the problem was fixed within a couple of hours. Prices of the repair was reasonable. Great company with excellent customer service.

Arleen R.

09/02/2014 12:00:00 SA

Ed was a very nice and able plumber. He sat for 2 hours to diagnose water hammering in our walls with our condo neighbor. But we have not been able to get him back to fix he problem. This is disappointing.

Tonia C.

09/03/2016 12:00:00 SA

Bonafide Pluming saved me! 2am I get a call from the property owner my water heater is leaking to the apartment below. Never dealing with a water heater before, I googled how to turn off the water.. 8am I start calling Plumbers, it being Saturday morning on a 3-day weekend I assume I will never speak to a live human being. But NO! Stephanie from Bonafide Pluming answered and listened to my emotional plea for help. She calmed me down while assuring me my problem was going to get fixed.. Stephanie was kind, informative and thoughtful. Not only did Edward (the owner) show up within the hour, but he saved the day. Pricing was reasonable and the whole process only took a couple hours. Edward is good and honest people! He listed to me and answered all my questions. He explained ongoing maitanance and really took his time in making sure everything was installed properly and safely! Not only will I use Edward and Bonafide Pluming again, I asked for additional business cards to give to friends who may need a honest, reliable plumber! Edward is AWESOME!

Wil C.

11/30/2009

I had a clogged kitchen sink and just had too many dirty dishes to wait through the weekend. I called Ed on a Saturday night at 9pm and he came right out. Fixed my clogged sink and my cold water flow. Pricing was very reasonable. If need a plumber, this is your guy!

Pete M.

12/26/2009

I had sewage backing up in my basement bathroom and laundry room the day after Christmas. We called Bonafide about 5pm on a Saturday and Ed came right over and took care of the problem at a much lower cost than I feared. Ed was great, and I'd call him again in an instant.

brett w.

12/13/2009

I signed up for Yelp just to rate Ed - he was that good. He showed up on a Sunday when no one else was returning calls. When he arrived he was professional, and kept trying different things until he figured out how to unclog our kitchen sink. This was huge as we were in the middle of a Christmas party. His bill was reasonable and I learned that he lives in Alameda. I'll definitely call him again (but hopefully won't have to). Thanks Ed!

grace l.

02/07/2012 12:00:00 SA

no show.. the first time... but he called to apologize and promise that it won't happen again. He came the next day to take a look and gave us a quote. Then called again to make sure we wanted to go through with the work. He called making sure our appointment was still ok for us, came, worked hard and let us mail in the check for the work that he did.

Mark M.

10/21/2013

Our slowly draining bathroom sink turned into a totally clogged sink with a punctured trap after a failed attempt to unblock it on a Sunday night. I called Ed first thing in the morning. He responded, was able to accommodate me the same day and got the job done with no problems. He is very personable and knowledgeable. I would recommend Bonafide Plumbing to anyone.

chris p.

4/18/2010

Ed came on a Sunday! Very professional, quick, polite and reasonable. Finding a good plumber is worth a lot. I thoroughly recommend calling Ed.

Elise C.

02/04/2012 12:00:00 SA

Called Ed with a problem that spanned 3 floors of the apartment building I manage. He showed up within a half an hour of my call on a Saturday afternoon and checked everything out. He did his best to diagnose the problem but, since it had been a number of hours since the initial leak there wasn't much to go on. He gave me some good advice on how to handle future issues and, since he couldn't actually fix the problem, he didn't charge for his services.

Vital C.

07/05/2011 12:00:00 SA

Ed never fails to impress me. I've recommended him to a number of friends/coworkers and have yet to hear anything other than praise for his professionalism. It's great to have a go to person. Like others have said, fair, reasonable, and very prompt.

Kiki C.

1/28/2013

This could've gone down three stars since Ed was MIA at times. He initially came over to fix my kitchen faucet since it started acting up and went very low water pressure. Ed was very professional and prompt, and he did fix that problem and pressure was back to normal (seems like a decomposed washer got stuck in the pipes). Then we noticed our faucet started leaking from the back of this little hole, which was not an issue until after Ed came over. I called Ed and he came back to look at it and tried to fix it, but we found after he left that it acted up again and was leaking much faster. This is when things went a bit wacky where I'd call Ed and he wouldn't respond back until a day later or he tried to schedule an appointment with me to come with new parts, but he would catch me just as I was about to leave the door so we'd reschedule a new time and he wouldn't show and he didn't respond to my calls. I finally got through to him a day later, and he finally came over and fixed my faucet for good. Ed gets five stars because he wouldn't quit on a problem and he has so much integrity to not charge you again for something he feels is his problem. My caveat is that there might be times that Ed doesn't respond back to you immediately, and I'd advise you to not take it personally.

Sarah B.

5/18/2012

I called Bonafide Plumbing at 9pm on a Friday night with a clogged toilet. Ed got here by 9:15 and was gone by 9:30. He was very reasonably priced. I called RR and they wanted almost three times as much.

Island L.

11/21/2011

Love Ed - love Bonafide! Came over twice, once planned, the other in an emergency. Thanks Ed!

Linda R.

3/26/2012

My toilet overflowed this morning and I called SIX different plumbing companies and no one could help me. Then, I got a referral to Bonafide Plumbing, so I called and he said he would be out within the hour! We only have one bathroom in our little house so it is a big deal being without a toilet. He came out, as promised, and my toilet was fixed right away. Ed saved the day, and I would will for sure contact him again.

Chuck D.

1/17/2012

I've had Ed come out to my home in Alameda a couple of times now. Both times, he was professional, fast and very courteous. I can't recommend him highly enough. Worth the money and more.

Melanie D.

9/14/2013

I called Ed after having two other Alameda plumbers tell me that I had to re-plumb all of my gas lines to run a gas line for a new stove. Ed arrived, quickly discovered that all he had to do was run an additional few feet of gas line from the old (1940's) stove location, and quoted a very reasonable price. He completed the job quickly and neatly and I am completely thrilled. I will be calling him again to re-plumb our water lines.

Kelly B.

5/14/2010

In the past, I had looked in the phone book for any professional services, but being out of work 1 year has us on a budget. However, one day my husband met Eddie (or Ed) In Oakland. We have had a tshirt store for 7 years, and happened to inquire about his services. In the next hr, Ed was at our house. He came with new faucets for both bathrooms & kitchen. I was so grateful! He did the work quickly & neatly.He is very efficient & most of all friendly! In the future, I will call him for our plumbing needs.=)

Janice C.

01/12/2011 12:00:00 SA

We recently remodeled our bathroom and after obtaining three plumber estimates, we chose Ed. He is very professional, his prices are reasonable and his work is excellent. He was always on time and finished the job sooner than we expected. Yesterday our kitchen faucet broke and this morning a new one has already been installed by Ed. I highly recommend him.

rebecca c.

07/10/2011 12:00:00 SA

Call Bonafide Plumbing first...if you want the best. I had plumbing trouble on a Sunday. Called Bonafide Plumbing. 45 minutes later Ed arrives. Doesn't just fix my kitchen sink problem. He made it BETTER (replacing a single valve with a more useful double) ...AND while he was here, fixed my running toilet!! That was a bonus, a two-fer. Nice guy, quick response, very fair pricing, excellent work, neat and clean job and solid advice. I wanted something else done that would have cost me more money. He suggested a less expensive way to do it. Love that kind of honesty. Plus I'm happy to now have a trusted someone to call when I have plumbing woes. i give a big recommendation with five stars to Ed & his company Bonafide Plumbing in Alameda. He responds to folks in other cities too!

anne d.

01/09/2010 12:00:00 SA

I called at about 9pm and spoke to a very helpful plumber who talked me through my garbage disposal problem, which I was able to resolve myself, free of charge. I will definitely call again if I have another problem.