Description
Call us 24/7. Anderson Plumbing, Heating and Air is San Diego's most trusted and reliable service contractor. For over 35 years we've been getting jobs done well the first time with a 100% satisfaction guarantee. Whether you need drain clearing or emergency AC repairs, Anderson Plumbing, Heating & Air is here to help. Learn why we say, Nobody wows clients like we do.
HISTORY
Established in 1978.
Anderson Plumbing, Heating & Air evolved from four companies owned by Mary Jean Anderson. 2018 - Our 40th anniversary serving San Diego. To celebrate, we built off of our Anderson Random Acts of Plumbing, Heating & Air program to provide 40 gifts - plumbing, heating and air conditioning equipment and services, at no cost to 40 randomly drawn San Diego residents. 2017 - The Anderson Career Builder Institute was founded in response to the nationwide critical shortage of qualified candidates for employment in the skilled trades. 2006 - Combined companies under one name creating a centralized and amazing team of professionals and certified technicians. Offering only top of the line products while delivering outstanding customer service. 2003 - Mary Jean Anderson, President, bought out her business partner from Walter Anderson Plumbing. Since then, she acquired additional businesses in the same industry and brought on some of their experienced personnel who are still a part of the team.
ABOUT BUSINESS OWNER
Hi!
I began my career as a nurse, and my caregiver instincts drive my commitment to exceptional customer service. I want you to have peace of mind knowing that we are going to do the job right the first time.
Hiring someone to come into the home can produce a lot of questions and doubt, this is why our technicians undergo extensive background checks, drug testing, and personality profiling before they're hired. Additionally, all of our specialists are licensed and fingerprinted with the state of California.
I'm grateful for my family and co-workers, my husband Bryan Rominger, President of Anderson Career Builder Institute (ACBI), Headmaster and Instructor, my son Kyle Anderson Vice President, Strategic Operations Manager and my daughter Kelly the Service Manager.
We are a family business that takes pride in the safety, comfort, and investment of your home. We are all grateful to our customers who allow us to be of service, and we'd love to earn your business.
SERVICES
Drain Cleaning, Heater Installation, A/C Repair, Pipe Repair, A/C Installation, Air Duct Repair, Toilet Installation, Gas Furnace Repair, Water Heater Installation, Water Heater Repair, Air Duct Installation, Gas Line Services, Sink Installation, Boiler Services, Electric Furnace Installation, Flame Sensor Repair, Garbage Disposal Repair, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Sump Pump Installation, System Maintenance, Tankless Water Heater Repair, Residential Services, Thermostat Repair, Emergency Services, Heater Repair, Sink Repair, Toilet Repair, Bathtub & Shower Repair, Faucet Installation, Electric Furnace Repair, Pipe Installation, Drain Installation, Air Duct Cleaning, Bathtub & Shower Installation, Leak Detection, Backflow Services, Ductless A/C Services, Faucet Repair, Garbage Disposal Installation, Gas Furnace Installation, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Installation, Water Heater Leak Repair, Sewer Services, Water Filter Services, ,
Reviews
Bre M.
05/08/2023 12:00:00 SA
Tony Hicks was professional and informative.
I highly recommend Anderson Plumbing, Heating & Air. I can finally use my shower again.
Natalie L.
12/09/2022 12:00:00 SA
I've only had good experiences with Anderson. They are easy to schedule, prompt, and their technicians are knowledgeable. I never feel like I'm being over sold or ripped off, in fact, I find that every service technician has given me tips and tricks to keep them away!
I recently had Loren come by to help with a routine plumbing issue. He was awesome. He helped me understand a bit more about my current situation and gave me a few solutions to consider moving forward. Overall he was prompt, knowledgeable and kind. 10/10 service.
Thanks Anderson!
They were super responsive and professional. My neighbor had them out just when I needed a service, and so I had them visit me after they finished. It is pretty corporate in that I had to call into the appointment center and talk to the dispatcher to ask if this person that was already there could come over for an estimate. He was super professional and good experience, cut open some drywall as part of the $49 visit free, plus the $7 fuel charge which was a little silly for driving 10ft...but whatever.
Quote was $710 for a simple 2'' pipe repair. I ultimately got it done by another plumber for $210. Looks like their pricing is really high and very glad I got the other quote.
***Beware of this company's lack of transparency and HUGE mark up. ***
They attempted to charge an outrageous markup on a thermostat.
My dad is a 4th generation HVAC guy.
He wasn't available so we called Anderson to help with a glitchy thermostat,
I was quoted $1400 to replace a nest!!!!!!
***literally a 10 minute job and max $250 cost of a new unit. ***
THERE WERE NO OTHER ISSUES BESIDES THE NEST NOT HOLDING A CHARGE.
This is something that industry standard says for labor could be any where from $176-$250 for instal so max to customer should have been told $500.
I was given no explanation for this mark up of OVER $1000 other than that's just what we charge, sorry. On top of that they try to sell you on dirty ducts and other issues that having a dad as an AC for over 40 years I can assure you were made up issues!!!!
Your units have filters, this is completely unnecessary and these people will most likely damage your duct work while attempting to clean them.
After patching my dad in on a three way call with the technician and having him ask some questions I got a call back from the technician that our current nest actually was able to charge.
So it was our lucky day I guess...... smhhhhhhh.
The next day I called the office to get a range of what they may charge to replace a thermostat and explained the situation and they were COMPLETELY unwilling to help and unconcerned with my experience, she talked over me the whole time. It was the cherry on top of an over all BAD experience. ZERO transparency.
Your business is best left with a local company that is small and honest.
** Please proceed with caution. ***
In a time where life is hard enough as it is you don't need these extra mark ups, lack of transparency and unhelpful contacts.
( I dont believe in slamming businesses. Everyone makes mistakes but this wasn't a mistake it was an outrageous money grab and it's our duty as members of a community to keep eachother informed. )
Terrible company with horrible customer service. I had an estimate on a mini split system in January, the guy came out but I never received the estimate, even after I reached out to them to ask for it weeks later and still have received nothing.
My job has since been completed by one of their competitors and I couldn't be happier. Don't waste your time.
Mike was very patient in answering my questions, very professional in doing his job, and respectful of my home and me. He went over and above with service! Thanks Mike!
I needed a new water heater and called Anderson Plumbing since I've had good service from them in the past. Samuel Marquez and Justin Moreau were the technicians who came to my home. They were professional, friendly, courteous, respectful of my home and most importantly, very knowledgeable in their field. My water heater looks great, heats great and since I signed up for the VIP membership, Anderson Plumbing will service my water heater on a regular basis. That is one less thing for me to worry about. I've never drained a water heater in my life, and now I'm happy to know that it will be looked after as it should be. I recommend Anderson Plumbing because they are so professional and very responsive to your needs.
The first time Anderson Plumbing, Heating & Air fixed a plumbing issue they wowed me. I came to learn their business model is to do good work on your first encounter with them, then rob you blind in every encounter afterwards. They are the most dishonest company I have used for any household repair.
1. They came over to do a 'complimentary' heater check in a rental, and told me my heater needed to be replaced. The home warranty company checked out the heater and found the only issue was the pilot light was out.
2. I had another rental where I was told (after another 'complimentary' heater check) that the heater (which was not very old) was not installed correctly and was very dangerous. I couldn't take a chance so I had the heater replaced. It was winter and needed to be done quickly so I did not shop around. It was very $$.
3. Same issue with water heater: it was not very old but was leaking. Anderson told me it had to be replaced.
4. Kitchen drain was clogged. I had the hydro-jet cleaning done instead of just snaked to make sure to get it cleaned properly. The tech said the clog was cleared. Later the same afternoon the camera tech said the pipe was broken and needed to be replaced. I didn't believe him after all the previous experiences. 2 days later the drain was clogged again. I called Goetel's who came out and fixed the clog and confirmed the pipe was not broken. It took 5 phone calls to get my money back from Anderson and the reimbursement has still not shown up on my credit card.
John C.
05/08/2023 12:00:00 SA
Our plumber Christopher did our annual drain cleaning and was in and out in a flash. He did a fantastic job and was very informative on how to keep our drain flowing freely. Thanks Anderson, for another job well done.
Zane W.
05/12/2023 12:00:00 SA
Buyer beware. I had these people install a kitchen faucet a few months ago. I supplied faucet yet they charged $600 to install- it took the guy 15 min. Im writing this review because it still makes me angry. I was shown an estimate but it was zoomed in on a different portion of the page. The guy even acted strange like he knew he as ripping me off. Ugh. I should have known.
I would never recommend these people. Women owned does not mean trustworthy.
Other places wanted to charge me an arm and a leg for unclogging my drain I was only charge $63 for a special they were having! CHRIS THE PLUMBER IS THE MOST AMAZING AND SWEETEST PERSON!! Chris came out and explained to me what needed to be done and did the job! The service was amazing no complaints!
Our water heater broke and we were in a pinch. Our usual plumber had been purchased by someone else, and the new folks were horrendous (their estimate was ridiculously high, and they tried to upsell us rather than dig into the problem at hand).
I called Anderson Plumbing, and they provided me an estimate for the work which was clearly a fair estimate. Additionally, they were ready and willing to come out that day. We ended up not using Anderson for the job (we later learned that we had a warranty), but we were very appreciative of Anderson's willingness to provide a fair price and jump in and do the job quickly.
I would definitely use Anderson in the future.
I've never had a plumber show up in a white shirt black pants covers over his shoes and gloves. They did a great job.
Art arrived on time and proceeded to clean both sink drains. He also recommended I purchase a sink strainer for one of the sinks. It arrives tomorrow. Finally, he reviewed with me where the clean out for my property was located and verified the water shut off valve as well. He was personable and professional.
We called Anderson plumping on a Monday and Chris was at our home to unclog our sink drain. This was not you typical clog as someone accidentally dumped about a pound of dry rice and tried to wash it through the garbage disposal. Instant clog and water made it even worse. Chris new exactly what to do and had our drain working in no time. He was responsive, courteous, professional and knowledgeable. He even advised use of what is not recommended to be put down the disposal. We've lived in our home since it was new in 1984 and we have never needed a plumber until this mistake on our part. Anderson plumbing is now our plumber any also any friend who asks us about a plumber to be recommended. Thank you so much Chris
Kristina was amazing, knowledgeable, worked clean, and delivered an amazing end producy. Kristina should be rewarded with money and paid time off for the excellent customer service she provided me while installing the new toile.
We needed a new thermostat and Anderson sent Josh Thomson to inspect the heating/cooling unit. Josh was possibly the best technician I have ever met. He went beyond my expectations and I highly recommend him and congratulate Anderson for having him in their company.
Everyone that I have interacted with At Anderson has been great! Highly recommend their services.
I had a furnace installed, and the installation was flawless. With the installation, I also got other follow up services. A drain person just checked my drains.
Carl R.
07/07/2022 12:00:00 SA
This company does a great job with the customer service from my experience. For starters, they'll let you know 30-45 minutes when they are on their way to your house. And you can even track them as they are making their way to your home.
They recently installed a brand new HVAC system and their expertise in air conditioning is top notch, and knowing exactly what type of furnace and condensor unit to use for our size house.
They are friendly, professional and they had no hesitation with wearing shoe covers and masks inside our home. Great job!
I made the mistake of getting an HVAC estimate. Since that time I have been bombarded with emails. I have unsubscribed numerous times and even emailed them directly asking to be removed from their lists. I would never do business with them.
All my experiences with Anderson has been positive. They are very professional, prompt, communicative and get the work done efficiently. The tech Josue is just the very best! Super competent, patient, very polite and just gets the job done. I feel like he is here on my behalf and not just another plumber coming in, doing whatever and leaving as fast as possible. Always my first go to! The times I have had an emergency, they are here immediately. Highly recommend them!
Over 300% the national average price to replace a shower cartridge.
Shower Cartridge: Anderson: $ 662; National Average: $210
Additionally, their cost for temperature spindle replacement (alone) is $1,456.
I informed the manager, that prices which are 300% higher than the national average was alarming to me, and that she might want to look into it. The manager assured me that she is really comfortable with their pricing. She informed me that Anderson's prices are aligned with Bill Howe, and ACI.
Is price fixing unlawful?
I went to a small business, and am quoted $500, including the spindle and cartridge.
homeguide.com/costs/show…
Anderson is responsive on weekends which is a huge plus. I had an issue with my rental unit. They update you and let you know when they are on their way. And they send a brief bio of who you should expect to show up.
The bad: they quoted me $700 to reset a toilet and $2200 to replace a closet bend. They told me it was an ALL day job to justify the cost.
I called around and other plumbers quoted me 600-800. I called to let them know what other plumbers quoted me and they offered to reduce the cost to 1650.
The job took my plumber 45 mins to complete. I would never recommend a company that wants to rip me off so bad.
Jorge arrived when promised and cleaned out a bathroom drain! He also is sending me a quote on installing a new dishwasher in the next few months! Mike Keefe
Have to say that this was a very good experience. We have actually used Anderson 2 or 3 times over the last few years. Depends on the guy that gets there. Once we had a guy that did two drains (when we really needed only one - so we had to pay double). then recommended a replacement toilet for like $800 to $1200. Once before, my wife had a guy that was awesome - got her all fixed and didn't try to up-sell or any of that.
Today, I called a couple other companies that were more expensive and they couldn't get out till maybe tomorrow or the next day. Anderson was less than 1/2 hour (and I didn't call till like 1:30 or 2:00!). The guy was there before I could get back from an errand! He had us fixed really quickly. Gave me a good tip for making that toilet work well. And he was a great guy to boot. I will have to edit and add his name but this was a great experience and I am a happy customer. Good price with nothing extra.
Frank Meza from Anderson came out quickly to help solve a clog we had. He was polite, clear in what was happening, and remarkably quick to resolve the issue. Great representation for his company!
Leonard H.
09/04/2022 12:00:00 SA
Spent 22K on a new unit and nothing but problems since then. I've had to make at least 4 service calls for the same issue and they cant seem to fix it. I got the VIP service because we have a family member with congestive heart failure called Sunday and they tell me they cant get anyone here until Thursday....its 90+ degrees all week.
Thanks VIP...SMH
Worst experience I've had in a while.
After months of having one over priced, scamming, unreliable plumbers, Jorge was able to easily fix what other plumber who disappeared wasn't able to! As a new resident of San Diego I really didn't know any good reliable plumbers and I thought we couldn't find one. Our hopes were down the drain lol I wish we could of called this company the first time so we didnt have to loose so much time and didn't have to pay so much!! I 100% recommend! They got here in within 1 hour of calling them, they had an Amazing price and they fixed so fast! Thank you I had lost my hope in humanity!
I've had VIP maintenance contract with them for years, in July I called to schedule regular maintenance on my AC system and was told Summer was a black out. Yesterday I receive a text stating that they will disregard the black out and that I was owed my maintenance and ask if I want to schedule (see attached screen capture) Today I call and they tell me that it had already be done in April, it has not and to disregard the text If it had been done it would show as a schedule in my outlook and I would have receipts, I don't).
On another subject also related to my AC. After a previous maintgenance when they removed some of the refrigerant one of my units started making a loud sound when starting, they came back twice and could not fix the issue so they decided it was normal that one of my units did that loud sound and not the other. They also recommended the addition of a hard start capacitor (over $400) A year later I had a different local contractor I met at a networking meeting come for a second opinion he looked at the other unit, it already had a hard start capacitor. he did not think adding one on the other unit would fix the issue, I decided to give it a try anyway (he charged me half of what Anderson quoted me) and he was right it did not fix the issue, the refrigerant was a little low and he thought that would improve the isse and it did. I had a similar experience when they quoted me twice the other quotes on my water heater.
They finally decided to schedule the maintenance
Libby C.
03/01/2023 12:00:00 SA
Way overpriced! Do your research! Needed a water heater replacement and was quoted 7,000!
Victoria F.
02/11/2023 12:00:00 SA
Charles was prompt and courteous. We had a shower draining issue. Anderson was very professional. I was surprised how fast they were able to send Charles out on a Saturday afternoon. I received an email, text & phone call to keep me updated on arrival time. The price was right!!! Thanks a bunch Charles!!!
Bryan K.
09/12/2022 12:00:00 SA
Anderson reached out to me immediately after I posted my yelp review, and they scheduled a technician to review the leaking drain. The technician was very knowledgeable, detail oriented, professional, and friendly. He spent time to fully disassemble the drain, identify the issue, clean all parts, install, and check to ensure it was working properly.
I really appreciate that Erin took the time to follow up with me and make the situation right that lead to my original yelp review. I hope that Anderson can take some of my critical feedback to continue to improve their business.
Thank you!
Paul B.
03/08/2023 12:00:00 SA
I had called Anderson Plumbing to replace a kitchen faucet.
The plumber came, looked at the faucet that I had purchased and gave me a written quote to change out the faucet. The quote amounted to 870.00.
Since this was so ridiculously expensive, I asked the plumber if this was a joke. He said the quote came from the main office. I sent him away. I found another company that came out and spent about a half an hour doing the job and charged me 40.00.
I can not imagine how a major company that claims nobody wows clients like they do, could be so corrupt. They wowed me alright. This is the worst case of grossly over charging that I have ever experienced.
Mike quickly diagnosed our drain problem and had things flowing again in no time. A good experience from beginning to end.
Ribert I.
02/03/2023 12:00:00 SA
Absolutely fantastic service from the first call to Frank our technician. He came on time (we are able to track his progress to our house). He pleasant incredibly meticulous and solved our difficult problem.
I have used another well known plumbing company here in San Diego who were rude, late, and did not do a good job
I give Anderson Plumbing and especially our technician Frank my highest recommendation!!!
Had a blocked toilet that I had just paid a private plumber for just 4 days earlier. Plumber wanted to charge me to come out and needed to rent expensive equipment. Andersen came out on a Sunday, no charge to come out ( Roto Rooter quoted $150 to come out during regular hours and an extra $78 for after hours)
They said I needed a camera inspection so no charge until they fix it and then only $67 with a smile , kindness and excellent customer service. I will definitely recommend to everyone!
Erika G.
04/05/2023 12:00:00 SA
Frank Meza was promoted. He came in to unclog a kitchen sink. He was very efficient and myself and my husband gave him five stars. Thank you, Frank.
King V.
02/09/2023 12:00:00 SA
Our bathrooms both flooded and we needed help asap because the toilets wouldn't flush. I called and made an appointment and Tony was here 35 minutes after the call.
Tony was poised and professional. Everything was well explained at a pace anyone would be able to understand.
We weren't able to remove the blockage from the clean out, and Tony suspected that we'd be able to get to it from the toilet. He was right.
Great job, Tony! Excellent service (coming from a leader in customer service).
I selected this company because of the good reviews on Google and I'm glad I picked it. Kristina Anthony came within 30 min and unplugged our restroom within 10 min. She was a kind, respectful, and clean professional. She gave us tips to avoid future problems.
The appointment scheduling was the efficient and quick end even on a Sunday morning. Follow up communication was excellent with text messages and phone calls. Ample notice of arrival.
The plumber Josue was efficient at quickly diagnosing the main drain blockage backing up my toilet, shower and bathtub. He go his big power drain snake out and set right to work on the blockage. It took several passes to clear but he didn't give up and finally got it cleared. To everyone's applause and great appreciation. He did great. 5 star. Very reasonable price. Definitely first class. Completely satisfied and pleased.
Our issues began with a clogged drain. We called Anderson because of their $69 or its free clogg deal. We paid nothing because they could not fix the issue by simple means. They sent out a drain specialist, James. He went under the house and identified the major issue of our pipes degradation. After looking for myself and seeing the pictures taken, we decided to replace the entire drainage system on our 1956 home. The team was very thorough in their discussion process to ensure I understood what they were going to do and that I had no questions. The team I was assigned was amazing and I could not have asked for more. Between the drain specialist James and my two techs on sight doing all the work Daniel and Steve, they executed the work in a professional manner and actually seemed to enjoy their job. They kept me up to date with all aspects of the work and gave me an end of work status each day. I will be using them again just because of these three men.
The only thing we had any concern with was that the price seemed high; however, after getting competitive quotes from 3 other companies, Anderson was the perfect balance for getting what you pay for. Highly recommended.
Vin S.
11/11/2021 12:00:00 SA
Anderson came to the rescue when I had a plumbing emergency!
Basically, I had a blocked mainline and was having major problems with all of our toilets and showers /bathtubs. I called another big local company the same evening, and was told it would take a couple of days unless I wanted to pay the night rate on the following day, which was very high.
I called Anderson the next morning and they had Chris, a really good tech, arrived by midday. Outstanding!
Chris was friendly and communicative, telling me everything he was doing along the way. He snaked the line unsuccessfully but was able to get a colleague to come by and put a camera down the line which showed very clearly what the problem was. The blockage was then cleared, and everything worked once again!
Needless to say, I was very pleased with the quick response and good attitude that Anderson showed. You have a lot of choices in this business, so why not choose a five-star company!
I had the most professional experience with Anderson Plumbing. The technician was intelligent, communicated well, and did an excellent job at providing superior customer service. He even handed me a folder with informational materials at the conclusion of the visit. Needless to say, we were very satisfied with the technician's response time and effectiveness in diagnosing the problem, while solving it for a reasonable price. I highly recommend this company for the most professional plumbing experience that you will ever have!
Anderson'sP&H Has always done a great job for us. Luis was excellent. He was polite and efficient. The bathroom looked brand new even though it was only a new toilet!
Thank you
Clogged drain was resolved on a Sunday without exorbitant weekend fees. The technician was efficient and knowledgeable. He answered all my questions. I will definitely use this service again.
I'm glad to see that so many people have found this review helpful. I have now had Andersons plumbing out 3 times and although they are able to unclog my bathtub from having standing sewage in it they never seem to get to the root of the problem. Currently having another plumbing company review their work and make recommendations. More to follow
Gary M.
11/11/2022 12:00:00 SA
SHAME on Anderson
SHAME on their ELDER ABUSE
SHAME on (Jacob) technician
- 82 yr old mom, living alone, called about toilet running
- Anderson CHARGED HER $500 to install new anit-siphon tank fill valve ( her toilet is not that old )
- after the fact - competitor (BH) would of only charged $235 )
ELDERLY, and those taking care of them - BEWARE OF ANDERSON
Nabil S.
01/05/2023 12:00:00 SA
Our laundry line was clogging up. Tim Drumel from Anderson plumbing came out and was very helpful
Michael K.
11/01/2022 12:00:00 SA
Called to ask how much it would be to attempt replacing a cold water inlet filter for my tankless water heater. The person who took my call wouldn't give me a price, but said another person would call.
The next person said they would do a complete inspection for $360, after which they would tell me how much it would cost to repair the water heater. I passed. Sometime later I was able to convince a different plumbing company to attempt to replace the filter, which they did; completing repairs for $100.
Also they have been spamming my email ever since, even though I have requested they stop doing that five times before finally giving up. Not respecting customers' wishes or the law should give a person pause before hiring such a firm, I would think.
Kenny T.
12/05/2022 12:00:00 SA
We had Katrina come to give our water heater a tune up. She was very professional and pleasant. She did a great job and let us know our water pressure was too high and could cause problems down the road. She recommended we have our water pressure regulator replaced which we did through Anderson. We are very happy with our experience and highly recommend Anderson Plumbing, Heating and Air.
We had to replace our HVAC system. I called Anderson plumbing and HVAC. scheduled an appointment. The Staff, Scheduling, sales, installers, and dry wall repair team were always on time with the window of appointment. I received a text and or a call when they were on their way. The quote was a bit higher then the quotes I had received but I must tell you that after the installation the cost included the third party inspector and the City inspector whh is required by law if and when you need to sell your home. The inspections would have been an extra cost with the other companies but with Anderson it is all inclusive. The staff at Anderson assisted with all of the Scheduling, so grateful We deci to go with Anderson. As some of the other companies did not even call us back to get a quote. I highly recommend this quality provider. It is peace of mind The Whole Job Was Done Right!
I am in the Rancho Bernardo area of San Diego.
Thank God for honest and sincerely helpful servicemen like Josue. The lady on the phone wanted to send 2 separate workers at different times to address the 3 leaks and drain problem and broken disposal. Josue showed up and fixed everything in 20 minutes w no need for another plumber coming over and saved me $. I was recommended Andersen by a friend and am very glad for that.
My lavatory sinks were both clogged and Tony did an amazing job clearing both sinks and unclogging them and restoring them back to normal. He was very professional and honest. I would highly recommend this plumbing service to others.
Leigh O.
11/03/2022 12:00:00 SA
Anderson responded quickly in the morning. However, the website says emergency service 24/7. I called the evening before with an emergency . A text came saying they would call and come out. So I waited and waited and waited !!! No show. I could have got someone else to come. At midnight I gave up.
FIX YOUR WEB SITE TO REMOVE 24/7 EMERGENCY SERVICES.
It was deceptive and caused an 88 year old man to be without a toilet 20 hours.
Tony was fantastic... professional, knowledgeable and communicated the issue and what needed to be done. We look forward to working with the Anderson staff to get our issue resolved!
The customer service model this company provides in terms of providing pricing is outrageous. We had a dishwasher install and the price ended up being 2x what we paid for the dishwasher itself.
The sales model is similar to a time share. They get you onsite, then share the price after you've waited a week. If you are in a time crunch to get the work done, you have a choice- pay their fee or say no, pay a service charge, and then start from ground zero. General pricing ranges should be provided upfront with the disclaimer it is an estimate. If we had any idea it would have cost $1100 to replace our old dishwasher I would have surely gone elsewhere.
My advice: unless you're willing to roll the dice, go elsewhere.
Victoria R.
03/06/2023 12:00:00 SA
Called around 4pm and Anderson was able to send a plumber out the same day. Very impressed , with their professional service. Plus , the work was covered under warranty. They are worth every penny because they stand behind their work. Another bonus they employ women plumbers!
Our AC was not pushing out cold air during this horrible heat wave and we called to have it looked at and fixed. Anderson Plumbing took days and days to get someone out and we were told it had to be replaced and someone would come look at it again later that same day. Nobody called or showed up that day. We called the next morning and they couldn't fit us in as it was the weekend and we had to wait until Wednesday. Come Wednesday, someone came only to take photos for 10 minutes and we were told they might be able to install a new unit Monday or Tuesday when we were promised it would be replaced today. This is horrendous customer service in my opinion. I understand it is a busy time but they should have fixed their own mistake as soon as possible and now it will be over two weeks for us to get cold air.
I call for them to chec my Hvac as it is cooling down the house but not as before, and a guy came and told me that the system is woring ok but my condenser is to old and recomend to change it, the next day anothe guy came to my house and quote me $32,000 to change the unit.
They do something to my HVAC that now it do not cool down at all
Be aware of this company
Brent from Anderson Plumbing, Heating & Air provided me with a quote that was more than 3 times pricier than the most expensive quote I got.
when I called back and asked about this outrageous rate, I've heard a speech about we are the Mercedes-Benzes of plumbers, you can go with a Toyota (LOL)
Do your due diligence as a customer! don't overpay outrageous rates!
Michael Hamersky from Anderson Plumbing, Heating & Air did a great job. I appreciate the information he shared with me to keep the drains clear. He is very knowledgeable and answered all my questions. Thanks so much!!
Needed kitchen sink drain unclogged. They were efficient and professional and even offered great tips! Satisfied customer!
Technician was on time, polite , and efficient. Cleared a kitchen sink clog, and provided advice to avoid future clogs.
Kristina came to my home when I clogged my kitchen sink. She was very knowledgeable and courteous. She was able to clear out whatever was clogging my sink. I appreciate the service that I received.
Jennifer D.
02/12/2023 12:00:00 SA
Kristina was prompt, responsive, informative and very professional. Along with that she was very personable. The drain is still clogged but now l can decide what to do next. Thankyou Anderson .
Everything seemed professional up to the point we're the technician started the service of my AC units. First thing was to swap out the filters without checking the need to exchange (I had replaced them recently and they were not used). The next step really threw me off. The technician literally refused to service the compressors because he could not reach the Freon line intakes into the units. I could and the original installer of the units could. So he just left, maybe he did not want to get his uniform dirty.
Candy B.
02/02/2023 12:00:00 SA
Hugo and partner were very polite, clean-cut,professional. So hard to find a plumber you can trust to not overcharge. I was quoted a price for drain clearance before them came out.l definitely use Anderson again
I recently had a plumbing issue with a toilet fixed.
I paid for an enzyme treatment that ai never receive. I called the office multiple times and no one got back to me nor Would they refund my money.
My rights as a consume have been violated and I have been cheated. I'm currently looking into my legal recourse option.
Noah K.
06/10/2021 12:00:00 SA
The technician was just a little late; but, courteous with mask and credentials in hand. Now the below did concern me; but, with it being an emergency repair @ 4pm yesterday I did not have time to shop around.
But; as a 62 year old senior citizen with my senior citizen and retired military (43 years of service) discount applied by the Anderson Plumbing Technician; I was surprised at the $964.00 charge to remove (unsweat) and (braze) one foot of one inch copper pipe and two fittings.
With the arrival of the technician to departure being approximately 90 minutes; that comes to $600+ dollars a hour for labor. Now; that did seem quite expensive especially with the previous two discounts applied.
The two stars are for the overall quality of work; but, at $600 an hour you would expect that I believe.
Directly to Erin Enjambre Jr. as the Anderson Plumbing Client Relation Manager:
Dear Erin,
I just received your prompt email @ 2:15 today and I appreciate your $372.00 reduction with the price of the service described above. As you can tell by your records I am a repeat customer and I value relationships and like to stick primarily with one company when emergencies such as the above arise. I didn't want to just call you and personally thank you as I thought this forum would be best to describe your overall prompt response to my concern. I thank you once again for your review and price adjustment.
RB T.
08/04/2022 12:00:00 SA
From the fabulous commutation from the home office to when the tech Jorge D arrived, it was pure professionalism & perfection. Jorge Duran was thorough and did a great job in getting us back to normal. You can tell he's happy with the company because his great attitude and pride for what he does shines through. Thank you again to him and everyone at Anderson Plumbing.
I am impressed with the response we received. I feel we have now found a reliable and trusty plumber. We have had them back to our home again and experience was great, and happy with the service. Will have them back again soon for added services. Would recommend
Came out within a few hours if the call. took care of drainage issues immediately. Friendly service.
Did great job of clearing a shower drain. Reasonable price and prompt and professional service.
Anderson Plumbing, as always, gave us wonderful service. We got an appointment quickly and they let us know exactly when the technician would be arriving by texting us.
The technician, Hugo did an excellent job in taking care of our plumbing problem and he was a pleasure to deal with. Loved having him in our home!
Thanks Hugo and Anderson Plumbing!
Had a backup in our main line. Called Anderson and they sent a service guy (Luis) out. He fixed our problem quickly & was great! Only $69 too! I will for sure call them again!
Christine B.
09/09/2022 12:00:00 SA
Jorge Duran from Anderson plumbing came out today to help with a kitchen plumbing problem and he was fantastic
He explained in detail what my problem was and what I can do to avoid future sink clogging issues ! No one before took the time to explain this so I can avoid future clogs !! He was terrific !! Thanks so much !!
Had a problem with a kitchen sink backup. Called in the morning and Anderson was able to fit me in in the afternoon. Josue Gonzalez, the technician, was very professional, friendly, experienced, and efficient. He had the line quickly cleared. I won't hesitate to call Anderson in the future if a need arises.
Ms. Anderson lives on my street and drives by my house everyday, so that is why I picked her company. I found out the worker charged me twice the costs to repair a leaky shower. Also quoted me $9,500 to install a gas tankless water heater, got a done for $4,500 with a better tankless water heater with longer warranties. The Anderson worker said he'd have to run a new gas line about 40', but that wasn't even necessary?
Not very neighborly!
We spent over $10000 on a new heater and air conditioner. When the heater was installed, they left a large hole in the ceiling above the heater. Had to do another appointment to get it fixed.
Came for a scheduled (included) maintenance call and did not have the filters that fit the furnace they installed. Came again and filters would not fit. Were going to bend the furnace door!!!
My opinion of this company on a scale of 1 to 10 is a minus 7999. Would most strongly recommend against them.
We had a shower drain that was clogged. Called Anderson today and they had a technician out in about two hours. The tech (Charles) was professional and very helpful. He quickly resolved the issue and explained the process. He made some good recommendations for future consideration. If you are in need of a top notch company to handle your plumbing and HVAC needs, I would strongly recommend Anderson.
Josie was polite, courteous, and explained the issue with my bathtub drain clearly. He even set up an appointment for a dry specialist to come and give me an estimate for the repair.
Terrible experience. They came to my elderly parents (94 & 87) home. I was present. They did an inspection. Wouldn't give us an estimate. Said they needed to have their estimator come out. This was from the guy who bragged that he had 42 years experience with every type of heater, yet he wouldn't even ballpark it. They sent an estimator who was actually a sales closer. Said the heater needed to be replaced as it was orange/yellow flame which was emitting carbon monoxide. The flame should be blue. Called Bill Howe Heating. They showed us that the flame was in fact blue. The heater was working fine, but the home needed new ducting (Andersen also said this). We had Howe do the ducting. They were professional, timely and professional. Use Howe. Avoid Andersen at all costs
I hate writing a Yelp review like this, but we had a ~28K HVAC job done and while it seemed like that was great, all the ending details (i.e. the last 10% of the job) have been beyond disappointing. Really seems like once they got our money they were out.
(***We choose this company because we appreciate that it is female owned, and that they support local charities and sports***).
Don't get me wrong, new HVAC is amazing, all the early work was great... but when it comes to following through on really minor things, like the AC control UNIT was clearly not installed correctly and wouldn't work unless I pressed 2MM above the button, the dry-wall (literally left HOLES), finding cigarette butts, pieces of metal, screws all over our lawn, contractual obligations to install lights (not installed), and one room that seems to have just been ignored totally etc. etc. it's been a battle.
I work from home and we've had them back 4 times to finish up which is offensive to me (I AM WORKING) and a waste of my time.
One of the follow-up technicians was amazing (he came twice), the other two made me feel like I was being difficult about things we all signed off on together. We have two other jobs we planned to do in the first 5 years of owning this house, but will 100% call another company.
And (in defensive of this review when I could call direct) I'll say when people have been in your home, it's extremely uncomfortable to call a company and complain about them.
I am not expecting a reply, I didn't want to name names, I just don't really think anyone should use Anderson unless they want the big work done and don't care about the details that make you happy at the end.
(and as a sidenote: at my old house, I had a horrible experience with an Anderson tech who ripped me off on a plumbing issue. Anderson did their best to make this right after, which is also once the reason we tried again but I guess... fool me once... fool me twice...)
The yearly fee to Anderson Plumbing insure a complete review of the house's infrastructure. Well worth it for peace of mind to sign I up for Preferred Customer status.
Jose M.
11/03/2022 12:00:00 SA
They couldn't send someone on Saturday evening. But they can send someone Monday. We couldn't wait till Monday with no hot water.
from the 1st call to schedule the work... to the 1st plumber ...to James Blacker.... to the guys that dug the trench.,...... just very impressed with the people that work for Anderson. I felt confident in their work and will continue to use Anderson plumbing. Thank you!
Deborah B.
02/10/2022 12:00:00 SA
I just had my Heating Maintenance conducted. The Anderson P, H, & A services are easy to schedule. The cost of the VIP program is reasonable. The technicians are professional, on-time, clear & concise in their explanations of what they will be doing. I definitely appreciate the written report they provide each time they conduct a service! Thank you, Anderson technicians!
Deborah B.
Service is good but their pricing structure is ridiculous. They provided us with a quote before starting the job and without knowing what would be required to fix the problem - a small pipe leak. The quote was for over $1000 which we had no choice but to accept since we had had to turn off all the water to the house. The job took just over an hour and the repairman then took another 30 minutes to create an invoice followed by an hour sitting in his truck outside our house. He gave us an additional estimate of over $5000 to replace the pressure reduction valves going into the house. We rejected this since other estimates were all less than $1000! I'd use these people in emergencies only.
The toilet was running and we knew it needed a flapper. Anderson sent someone who first wanted to sell us a new toilet for$2000+, one that was far inferior to our one piece Kohler toilet. Then, when we refused he new toilet, he told us that, in addition to the flapper we needed to replace another part. When we asked him to just replace the flapper, after 10 minutes, he called us into the bathroom and showed us that there was another piece of the toilet mechanism that was broken. He gave us an estimate of over $800 to replace the two pieces. Has said he would have to order the part and would return a few days later, at 10 am. We told him that we had an appointment at 12:30 so he could not be later than 10 AM. At 11:30 he had still not shown up. I called Anderson's. they called him, then called us back to say he was having truck problems, but could come now. We told Anderson's to forget it.
We then called ace plumbing. They sent a very courteous and knowledgeable plumber, who said he would replace the flapper and also pointed out that the second toilet part that the Anderson plumber wanted to replace had been ripped out. By whom? interesting question. I have kept that part. The bill from Ace, including replacing the part that had been ripped out, was $466. We will never use Anderson's again.
Mike was upfront and honest about my problem with the toilet. Since I know absolutely nothing he could have said anything costing me an unnecessary amount of money. Thank you so much for your honesty and suggestions!
Hugo arrived within the time frame given, completed the service quickly and efficiently. I am very pleased with Anderson plumbing service.
Our double kitchen sink backed up due to build up and Tim was very quick and super informative as to what we can do to possibly help prevent in future. I highly recommend!
Super WoW! Thank you Loren Danielson !! I been living in my home for over 10 years and never used professional plumbing service because we thought the prices would not be affordable. This was worth every penny and then some and actually cost 10 times LESS than I expected! Polite, prompt and professional from the dispatch to plumber . If there is a WoW award in your company ... please give it to Loren Danielson !!!
Nice man , hella good plumber !
Michael K.
10/06/2022 12:00:00 SA
Tried both plumbing and HVAC. Expensive. Felt they overcharged on three smaller projects. When they gave an estimate for HVAC $10,000 higher than a five star rated competitor, it became clear we are going a different direction for future needs. In hindsight, we probably could have saved 30-50 percent if we'd shopped more.
Kimberly P.
05/05/2022 12:00:00 SA
Our kitchen sink backed up and we called two separate plumbing companies Anderson being the one we ultimately chose to do the work. And I am so glad we picked them! Kristina Anthony did the work and she was phenomenal! The ultimate bill was literally hundreds of dollars less than our other quote....and the quote from the other company was based off of work we didn't really need!!! Kristina was polite, professional and totally awesome! We won't waste our time calling any other company if we have other plumbing issues in the future! And if we do need plumbing help we will request Kristina by name!!!
Jim S.
09/01/2022 12:00:00 SA
Called because I had a condensation leak told there were some chips in the drain hose. Needed to be cleaned out. 20 minutes later had bill for 420.00 dollars. told them that was outraggest. told that what the book said to charge. Would never used them again. Be carefull when using them. would not recommand to anyone!!!
I want to give Anderson Plumbing 5 stars as they deserve it! The sales rep was knowledgable and thorough. She spent the time to go over our options and answered all our questions- and I had a ton of questions. Even when they ran into an issue replacing our ancient unit, the team stood by their word. The technicians Blake and Christian that installed the HVAC system were amazing- I can't say enough good things about these two guys as they went above and beyond. They were professional, kind, patient and kept us informed all the way. Not to mention, they left the place spotless when they left.
The reason I'm giving Anderson 4 stars is due to the lack of rebate options comparable to local competitors. The two other companies we were working with offered the TECH and TECH partner program where you can receive up to a $3k rebate. I wasn't aware of this program until after the fact and Anderson was up front so shame on me for not doing my research. I hope Anderson decides to join the rebate program as it's a great benefit for their customers.
Recently had a kitchen sink and line cleared. The clog was significant and handled by the Plumber Mike H. What was even more notable is Mike's knowledge and customer service skills. I had never worked with Anderson before but with the quality and professionalism Mike H brought I will absolutely use them for future plumbing needs. Definitely recommend.
Nobody wows clients like we do is correct, I had them come out to fix a leaking toilet and water heater that caused damage to the dry wall. They changed 2 pipes to a flexible copper one that cost $662. And they also changed a vent pipe that cost $490 and the pipe only costs $20 a piece and took only a short amount of time. I was overwhelmed with the water damage to the drywall and also had a leaking toilet that had to be replaced which ended up being $1179. The first quote he gave me was $1679 and then he had to come back another day to finish and the price when he was finished ended up being $2160 and he added it to the original invoice with the same date was when he first came. I can honestly recommend to everyone to not use Anderson plumbing after this terrible experience with them.
Had been having issues with my water in my bathtub not draining for a couple weeks now until finally it stoped draining & was starting to get filled up. Did a few quotes on Yelp & this company was the most affordable & had a special going on! Was skeptical at first to be honest but was glad I picked them.
The plumber was not only professional he was clean and courteous . Will definitely come back to this company for future plumbing issues. Thank you so much !
Similar Items
Anderson Plumbing, Heating & Air
