Cynthia C.

3/31/2023

Had a great experience with Anderson Plumbing this morning. Another company came a few days earlier to fix our clogged kitchen sink and the technician told me he couldn't fix the clog and recommended another company.

Our technician, Luis , was friendly and knowledgeable. He explained that because our pipes were glued together he would need to replace part of the pipe to get to the p-trap. He explained our options and was honest about the prices.

I would definitely trust Anderson Plumbing and use them again in the future.

Bradley O.

04/07/2023 12:00:00 SA

Nobody wows clients like Anderson. I found this true after I got the estimates for repair and replacement of our HVAC. I looked at the estimates and said WOW! $89 to show up and do nothing but say lots of things are broken and you should probably replace it, including all the ductwork.

Not sure that is what they mean by wowing their customers

Shop around. Found another vendor that did not charge for the estimate and did not imply it needed complete replacement.

Brooke R.

3/31/2023

What a scam of a company. First off - the second you accidentally miss one call, fish cancel their whole appointment with you.

I had them come out and access my unit because my heater stopped working. After only 5 minutes of assessment, they came back saying I had a leak and had to get my whole HVAC unit replaced. He quoted me around $7k. The next day, the estimator came back and told me it was actually $17,500 WITH the crane for the roof access compt. I thought it was a joke until it actually was once I got a local amazing company to come right, filled up the fluid and the charged me $300. I'm sitting here with heat and happy I didn't use this rip off of a company.

Awful - don't you dare waste your money and time on them.

Ceci M.

5/23/2023

Great Customer Service. Luis is very knowledgeable and and explained everything he was doing.

Ken C.

5/24/2023

Jorge was very informative and did an excellent job cleaning out my clogged drain. I would recommend Anderson Plumbing, heating and air to my friends and family

Erin B.

5/21/2023

We used Anderson Plumbing to camera our clean out, where they found what they thought was a crack in the pipe. They recommended their hydrojetting service, which costed $800. It did not work, but they said if it didn't work, they would put that $800 towards another service. Well their recommendation was a FULL reroute of our plumbing, which they quoted us $40k for. With their hydrojetting service, they did not disconnect the washer, therefore all that gunk and dirty water backed up into our 4 month old washing machine. This was clearly due to the services they performed as I caught it when I went to do laundry that same evening. They sent a supervisor out (after the lady on the phone basically accused me of lying because no notes were made from my call). They had to listen back to the recordings to see that I called the weekend after it happened to complain. So the supervisor came out and he had the audacity to say that the hydrojetting didn't cause this and that it was a coincidence that it happened the same day the service was performed. He said all the dirty water came in there due to a dirty filter. I'm no plumbing expert, but how does dirt turn into a full washing machine of water? Hmm. All I was asking for was a refund from the hydrojetting so I could replace my $900 washing machine that they ruined, along with my kids clothes and a bunch of towels since even after cleaning it several times and running 12 empty loads, it was still getting crap all on my laundry. And that was the response I got from them, that it was a coincidence. It's safe to say we won't be using them after the terrible customer service we received.

James A.

10/25/2022

I hired Anderson PHA to fix a leak in my kitchen faucet. It turned out that the leak was inside the faucet, so the technician recommended a new faucet. The work was done well, and the technician was friendly and professional, but the price was outrageous: $994 for the faucet and installation. To clarify, this was just a faucet, not a sink. The faucet has a retail value of about $229. The extra $765 must have been for installation (a 90-minute job) and Anderson PHA's 5-year warranty.

At the time, I didn't realize that this was such a bad deal (I'm a first-time homeowner and have never had a faucet installed). Later that day, after the work was done, I compared prices. I called Anderson PHA to ask why the cost was so high. The work was done on October 13th, and I called on October 17th, 19th, 21st and 25th. Each time, I was told that the person who could explain pricing was in a meeting, out to lunch, or out in the field, and I was promised that they would get back to me in two business days. They never did. I realize that I can't expect to negotiate pricing after the job is done, but I would at least like to talk with someone to verify that the pricing wasn't a mistake.

I like Anderson PHA because their technicians are friendly and professional, and they have the parts in their truck to get the work done in one visit. However, after being charged so much, and not being able to get an explanation, I am unlikely to ever hire them again.

Amy S.

4/22/2023

Anderson Plumbing always does a great job. I call them for all of my plumbing and HVAC needs. Josue Gonzalez came to do some preventative maintenance to my plumbing. He was professional and pleasant to talk to. Thank you again Anderson Plumbing!

J M.

3/27/2023

Anderson Plumbing is an excellent company. Yes they may cost a little more, but their service is superior; they pay their workers well; they stand by their work; their technicians are fantastic.
We had two toilets replaced. The job was fairly and honestly priced ahead of time, the work clearly explained, and the job was smooth. The technician showed up on time, knew his stuff (you know in a short time how deep the knowledge is when compared to other companies), and reviewed everything after he completed the job. A couple weeks later, we had a small issue that needed attending to. They returned and fixed the problem promptly. It was a different technician, but equally skilled and knowledgeable. The best part of having a different technician was I got to hear him talk about the other technician. They all know each other, have worked for Anderson for years, and support each other. I got the sense that they genuinely like working at Anderson and among their team of technicians. There is real camaraderie.
The customer service is excellent as well. You can easily and quickly get a person on the phone or by text/email. They listen to you and respond with a high degree of expertise.
Every part of my experience with Anderson made me feel heard and respected, and that my small job at my humble home mattered as much to them as any job. They take pride in their work and the company and I felt valued every step of the way. Thank you!

Tamara C.

02/03/2023 12:00:00 SA

This is our second experience with Anderson and it was even better the second time. We called, they came! Easy peasy! Jorge was here within about an hour! Jorge was super friendly, polite, knowledgeable, and helpful! Oh and he fixed our really horribly clogged sink! Awesome! Jorge wore a mask, shoe booties, he was extremely respectful of our home and property, health and safety! He was up front about the work and cost before any work was done and made sure we were completely satisfied before leaving. He gave me tons of tips on home plumbing maintenance, answered all my questions, even some I didn't know I had.
I will always call Anderson in the future for our plumbing needs and I will always ask for Jorge!
Do not hesitate to call Anderson Plumbing, Heating and Air for your maintenance and emergency needs!

Cristine E.

04/08/2023 12:00:00 SA

have been using Anderson many years. Always professional and reliable. Today, excellent service by Michael Hamersky. Very quick, friendly service. Even talked horror movies with my daughter while he worked on clearing our shower drain. Thank you!

Pam A.

05/10/2023 12:00:00 SA

I totally recommend Anderson Plumbing! I was quoted $260 from ARS this morning to unclog my kitchen sink. Called Anderson Plumbing and paid $63!! The technician Kristina that came out was Awesome!! Such a personable lady! I will forever go with Anderson! Awesome customer service

Stephanie S.

3/22/2023

The flaked multiple times to repair a garbage disposal so I finally had to find another plumber.

Monique S.

03/10/2023 12:00:00 SA

I used this plumbing service this morning and it was an incredibly smooth process. The technician that was sent out was Jorge Duran, who was incredibly professional and helpful. We had a clogged drain which he was able to snake out in under an hour. I called the service about 730am and Jorge was here within an hour. He was polite and informative and I appreciated his high level of customer service. I will definitely use this service again.

Seraphina G.

3/30/2023

I needed a drain cleared. When I called on3.29.23 I got an appointment for the next day. Information was clearly and professionally communicated.
On day of appointment I was informed when Charles would arrive . Charles was skilled, professional , and effective in clearing the drain .

Aaron L.

05/04/2023 12:00:00 SA

We love Anderson Plumbing Heating & Air for all of our plumbing and heating & AC work. We have been clients for many years now. Always 100% excellent work and pricing. Our latest shoutout goes to Christian Perez, the drywaller. He did a superb job on the drywall around our return vent that had to be enlarged when a new Amana heater/furnace was installed in our attic. Christian is so professional and knowledgable. A true craftsman! We recommend Anderson Plumbing Heating & Air to everyone.

Arturo M.

9/27/2022

How can I make you smile today? by not calling this company. Made the mistake of calling this company to give me a price quote to replace my
AC unit. A tech showed up, checked my unit but never provided me with a written estimate. I called a week later and to see if my estimate was ready but the person on the other line for some odd reason decided to hang up on me. Two weeks passed and I decided to call back again, this time I was finally able to get my estimate via email. The huge estimate was no itemized and was poorly formatted not explaining anything. I am not calling these guys ever again.

Rochelle D.

10/12/2022 12:00:00 SA

Anderson Plumbing Heating and Air came out and assessed our 17 year old water heater, gave us 4 options from most expensive to least expensive, offered us $200 discount plus VIP Service that pretty much paid for itself with additional discounts and installed water heater immediately after appraisal. Austin Rao and Whitney were professional, funny, neat, informative and great technicians‼They gave us a thorough walk through, explained all the safety features and really gave us peace of mind. They installed our central heating and air 6 years ago and Mary Jean Anderson and her company will do everything for 100% customer satisfaction and service

Tim Y.

3/13/2023

Loren was efficent and professional. APH policy of 65 or free worked great for our situation. We will use APH again
TY el cajon

Lee J.

4/28/2023

I have been using Anderson Plumbing for years to take care of my home needs but recently I asked them to unplug the drainage in the kitchen sink they showed up and told me it can be open and I have no choice but use water pressure that would cost $781.00 with only one year warranty so I called Rescue Rooter just keep them hone they showed up and were able to open the dr in less than 10 minutes and charged me $80 only I don't appreciate how Anderson wanted to take advantage of senior citizens on low income will never call them or recommend ever again

Susan D.

2/26/2023

Okay everyone I heard through by word of mouth that they were a good company. I had the plumbing done the year before my father passed it's been nearly 4 years.My sister is remodeling our family's home and the plumbing job was less than stellar

Sue Q.

04/04/2022 12:00:00 SA

last year we had this company replace all pipes underneath house + all bathrooms, kitchen and laundry. To our discuss, we began to smell sewer. We called, they came to see what's up. Underneath our house all this time, the pipe from the kitchen sink was NOT CONNECTED. There was a huge amount of standing water under our house! This neglect is so very much unacceptable. Always be aware of finished products to your house. Inspect yourself to absolutely know what was done!!!!
Please see photos.....

Joyce C.

4/24/2023

I accidentally gave them 2 stars when they deserved FIVE STARS! Sorry Anderson Plumbing and Heating!

Michelle W.

10/04/2022 12:00:00 SA

So it is very rare that I update a review, but I must say that I have certainly changed my opinion. Soon after posting my comments, I received a call from Erin, who took the time to listen, understand what I am looking for and actually follow up. I know have an appointment with one of their sales professionals and I am looking forward to working with them.

Will update again as this moves forward, but very happy with her followup and understanding.

Jennifer D.

1/27/2023

I required a main drain clean out and was offered an appointment same day. My technician Jorge arrived on time and was extremely professional and personable and was able to resolve my clogged drain. There were no hidden costs -- I paid exactly the amount that was advertised of $63 which seems like a very fair price.

Mark M.

11/13/2022

Did fix the clog and didn't hook the drain back up so water went everywhere, never use these guys worst

Emily O.

1/21/2023

Frank Meza was very responsible, professional, and friendly! He fixed the garbage disposal under our kitchen sink without a hitch, and did it fairly quickly as well! Very pleased with his service. Would highly recommend him!!

Lisa S.

9/18/2022

Pluses: they're quick in coming out, with good communication. And the plumber recommended a good resource for keeping drains clear. Minuses: they are not only extremely expensive but push replacement over repairs.

We had a 17-year-old toilet that kept running water but otherwise was working fine. We also had a plugged-up kitchen sink. Anderson said the only options were rebuilding the toilet bowl ($500) or getting a new toilet ($1,000). They said our toilet was old and they didn't want to incur the liability of just fixing a part. I googled the average cost of toilet replacement, which is $300 to $500. And toilets can last 50 years. So we had him clear the kitchen drain but held off on the toilet. (By the way, they were going to charge another service fee to fix the toilet in the future.)

That's when I remembered - always check Yelp for contractors, not just restaurants! Through Yelp, we found several other plumbing services. The first plumber we had out recommended fixing the toilet water shut-off valve and ballcock for less and said that if the toilet is working fine otherwise, it makes more sense to repair than replace. (Greener too!) And if we did decide to have them replace, their fee would have been $600 (there were even lower quotes for toilet replacement from other five-star plumbers). So unless you have money to burn and like tossing out working fixtures for shiny new stuff, I'd say stay away from Anderson.

Kersanda E.

4/15/2023

Our toilet had become unseated and unsealed from the floor, water leaking whenever we flushed. We called Anderson's last night, they got us a technician scheduled for the next morning. Michael arrived and fixed the seal on the toilet, and discovered we had a blockage issue as well. He attempted to clear the blockage, but determined a camera was needed to assess full issue. Bernard arrived shortly after, ran a camera in, and inspected the pipes underneath, identifying several issues with our pipes. They provided us with two quotes to fix the pipes beneath, spot repair or an overhaul, plus contact information to get the waste spillage cleaned up. Gave us a rundown on how long the repairs would take for either repair path. They also offer military discount.
We've used Anderson for our AC installation, heater upgrade, and plumbing repairs, have always been responsive, quick and communicative!. Received a phone call and text message prior to the technician heading our way, with an ETA. Text included a picture and intro to the technician.

Russell N.

02/09/2023 12:00:00 SA

Our first annual HVAC maintenance was conducted by Leo Morales of Anderson Plumbing, Heating, and Air. (I did a Google Review of 5 Stars but it is not showing up.)

Leo really knows his trade and did a thorough job. And because we had signed up for the VIP program, the maintenance was free. This was for a new furnace we purchased from Anderson last year.

5 Stars for Leo.

Russ Neal
RPQ

Daniel C.

1/15/2023

Wow! Let me say that they totally wowed us.

Josue was very courteous and totally professional right down to the little socks on the wheels of his snake machine :-)
He totally liked our mischievous puppy dog, and he was very sociable.
It didn't take long and he had our sink cleared in no time at all with a 90 day warranty.
We will certainly use Anderson plumbing, heating and air again if needed!

And yes, we will tell a friend!

Thank you again Josue!
It was the kind of Gitter done with kindness that we needed.

C J.

01/02/2023 12:00:00 SA

Not sure which Anderson location was that ended up coming to our house to fix something they should've done in the first place, but either way, we won't ever use them again. Sure they fixed the issue, however, their techs left a mess out in my driveway and their truck leaked oil. I emailed them regarding the mess left behind, and a woman named Erin called me and left me a voice mail asking me to contact her back so she could schedule a pressure washer to come out and clean the driveway. She also emailed me as stating she would have Apex come out to do the clean up and she'd be sending us two gift cards. I called her back and left a message, however, she never returned my call or mailed out the gift cards. Instead of waiting for her to get back to me, I purchased the pressure washer and cleaned up the mess their techs made with their leaky truck.

Frank B.

04/04/2023 12:00:00 SA

The Part arrived sooner than expected. The Part was installed very timely and I had a hot shower this morning! I appreciate Anderson taking my problem seriously! The Wow is back in the Wow!

Jim B.

07/08/2022 12:00:00 SA

Late night toilet overflow soaked a large portion of the house. Put in a nonemergency call to APH at about 9:30 PM and they were at the house by 8:00 next morning. Repair made and out the door by 9:00 including a detailed follow up call by the plumber (I'm managing this from 2,500 miles away).
Quick, courteous, effective. What's not to like?

william s.

05/06/2022 12:00:00 SA

Had them come out to provide estimate for connecting water and drain lines to two bathroom vanities. Couldn't belive my eyes when they showed me the estimate $2,400!!!!! I WAS told it was a half day job. WHAT A LOAD OF BS!!! I basically paid them $50 to come to my house and kick me in the gut then leave.
Meanwhile I call my neighborhood plumber who comes out the very next day to complete the job to code in 3 only 3 hours charging me $225. Job done.

NEVER EVER AGAIN WILL I CALL ANDERSEN PLUMBING. I AGREE, NOBODY SCREWS CUSTOMERS LIKE YOU DO!!!

DONT BOTHER REACHING OUT ANDERSENS, IM DONE WITH YOU POS.

Joseph P.

7/27/2022

Anderson Plumbing again send out one of their professional plumbers ( Diosdado San Roque )
very knowledgeable plumber using best modern
tools to date to do the very best job on your plumbing needs. Go with Anderson Plumbing for small or large job.

Bruce H.

12/19/2022

I am a so called VIP with this lame company. I have multiple properties of which I have tried numerous times to come out and service the units they have installed. They do not come on the days they say they will and they do not return calls. This is what you would expect from a cut-rate organization. If you want to keep your sanity, do not hire these people.

Gary F.

12/20/2022

Josue the technician showed up at the time specified, gave me some recommendations, told me how long it was going to take and finished the job in record timing. I pray they are paying him his worth it's hard to find hard working employees like him. He not only fixed the problem but also made my wife happy and you know what they say. Happy wife happy life. LOL

Henry C.

11/19/2022

Andersen plumbing showed up quick and the technician did a good job. He was very professional. Since I had an active leak and didn't want to risk more damage I agreed to the estimate. In future though I would not use Andersen if I can help it because they will gouge you. The prices are very high. I feel like I was ripped off.

Susan K.

3/18/2022

Live their ads that say nobody wows customers like we do! I guess it's NOT false advertising if I say Wow! That's a LOT more than anybody else quoted! Or Wow! No one else said I needed that main stand pipe replaced! Or Wow! You're just going to leave a big hole in the drywall on my ceiling? I will NEVER call them again; Everyone else I called was honest & responsive so don't fall for their tongue-in-cheek ads. Too bad because I would love to support a woman-owned business if they were ethical.

Sam P.

2/28/2022

After my very negative review, Anderson plumbing offered to refund my service charge. This made me reflect on the entire experience and is the reason why I moved from two stars to one. This is my response.

It might sound like this is a money issue for me. It is not. When I spoke to your scheduler I kept offering to supply the make and model of my furnace so that your tech would be prepared. Each time I offered she refused and I told me it would not be necessary. When your tech arrived, she checked her truck and did not have the part she needed. She was hopeful she could find one the next day or two, leaving me without heat on a night when temps were dropping into the mid 40's. Additionally, your tech indicated she thought a different part would likely fail and repair costs would be about $1,200. I brought this to the attention of the heating contractor I hired and was told the repair cost should be around half of what you would charge.

As a former businessman, I am fully aware that you are entitled to charge whatever you believe your services are worth. My very strong suggestion to others is to get at least a second opinion. I am taking some responsibility because I failed to look at a number of your yelp reviewers who had similar experiences to mine. This is a matter of principle for me, not money. Therefore, I decline your offer for a refund of the service charge.

Debbe C.

12/01/2022 12:00:00 SA

How many plumbers call you to come out earlier than originally scheduled? Anderson did and they sent an excellent service tech too. Showed up on time, did the preventative maintenance work as promised in my VIP program. Loren was friendly and offered info and tips I was not aware of. Turned out to be a great visit. This is the fourth time I've had Anderson out to do work at my home including a full replacement of my a/c compressor and evaporator, cleaned out the residue in my hot water heater and performed preventative maintenance on the main sewer line and the HVAC system. Better service that what I've been able to get locally. Their VIP program is really worth it.

Mel W.

11/08/2022 12:00:00 SA

I had a quote from them to remove a water filter in our garage and bypass the line. They gave me a quote for $600 ,I turned them down,called another plumber and got it done for. $150.
And now they won't leave me alone I keep getting emails from them even though I blocked them and unsubscribed (a half dozen times)
I only gave one star so I could write this review.

Petra M.

2/13/2023

Last week we had no gas at the house. SDGE determined that our earthquake has shut off had been accidentally triggered. Coincidentally, they found a gas leak outside the house in a BBQ area and turned off service to the house until it was fixed.
Anderson Plumbing and Heating sent a technician the next day. He capped the gas line to the patio and ensured that all appliances worked after SDGE had returned to restart service. Heat, water heater, and dryer worked but there was no gas flow to the stove. Although a line clearly runs to the kitchen, he assumed that the gas line to the patio magically also routed back to the kitchen after leaving the house.
Two days and two Anderson technicians later, we were told that we needed to either tear open the complete patio to find the leak or bust through a wall in the foundation to access the area under the kitchen to run a new gas line. After making the hole, the third technician on the job had the idea to check a valve at the stove that connect to the gas line. Eureka! The security feature of the gas stove had triggered the valve to close. The clearly visible gas line to the kitchen feeds the stove.
None of the measures, including the hole we now have in the crawl space under the house, were necessary had the Anderson technicians conducted basic diagnostics first. Anderson had charged $990 to cap the gas line. Now, they ask $1,300 for busting a hole into the wall that was never needed.

Sheri S.

02/12/2023 12:00:00 SA

$1200 quote to replace a simple kitchen faucet. the guy was rude as well. i let him ho and celled a real plumber and the entire job including install cost $200.

people do your homework and call another company first.

these outrageous prices are how the can afford to run tv adds.

anderson do not contact me. you list a customer for good.

Ed C.

8/14/2021

So appreciative of the accurate customer service provided when the technician who looked at a 1980s vintage unit and said it was beyond repair and continued to provide my wife with an estimate for $21K worth of work. $21K. Parts were not even being made for units this old is what she was told. Highly recommend that someone at Anderson learn about the internet and Amazon. Actual repair to get the unit up, running and blowing cold air? $500, including the part that could not be found. Do your due diligence and get a second or third estimate to keep contractors like this honest.

$21K. What a joke.

John G.

11/16/2022

While fixing the problem I originally called Anderson on (my kids clogged bathroom shower drain), the shower handle cartridge failed d it e to its age. The tech quickly and completely fixed the slow drain, and another tech persistently fixed th shower faucet cartridge. Thanks Anderson PHA!

Dave C.

10/20/2022

My air conditioning drain I was installed too close to my wall and was actually draining half into the wall itself. There is a semicircle of visible water damage around the outlet. Also paid a leak detection company to verify.

I called Anderson Plumbing, Heating and Air to come fix it. I described the issue and offered to send photos. They declined and sent a tech out to take a look.

The tech had no clue what he was looking at. None. Kept questioning whether this is where the leak was. I pointed to the damage and the leak detection report. He took pictures to send to his supervisor and spent the rest of the time trying to upswell me on ac coil cleaning, maintenance packages, furnace maintenance, etc etc. all because those were the only things he had charge codes for in his tablet.

He was a glorified door to door salesman. Had no clue how to fix my problem and charged me $80 for the trip out. $80 to not know what to do, and email photos to someone who might. Something I asked to do in the first place.

If you have a simple catalog service that you need done that's what these guys are good for. If you have an actual problem someone might need to think about to solve look elsewhere. They'll charge you $80 to tell you they don't know what they're looking at.

Editing review to 3 stars because after complaining they waived the truck visit fee. Fair is fair.

Bill C.

02/05/2022 12:00:00 SA

Paid them $5450 this afternoon to clean my main drain. Just went into my bathroom and found the tub clogged with black water. They gave me some bs about how roots had grown into the drain just past the 5k point and wanted another 6k. I read all of their reviews tonight and didn't see anyone shammed to the extent I was. Did they take advantage of a handicapped man because they could see I wouldn't be able to do the work? Shame on you Mary Ann and all your employees.
Out $5350 and having to start over come sun up!
And the very worst part of this is that I have used them on several occasions for my 3 rental properties, knowing the whole time that they're the most overpriced plumber in this town. But with my handicap, I thought I would get what I paid for without hassles or irritation.
So, fool that I was I didn't check their work until 12:30 at night when I got up to pee and the stench in my bathroom caused me to throw on a coat and let it rip in the alley ! Great for neighbor relations. But I do take solace with the fact that every neighbor within a mile of my house will know by noon tomorrow who sent me to the alley to piss!!!
I told their answering service that I wanted a call back asap since I cannot use any of my facilities. That was at 12:37 am. It is now 2:25 am and I'm still waiting for that call!

Gina R.

2/16/2023

Great service! First time using Anderson Plumbing. Definitely recommend them and if we need a plumber again we will be calling Anderson

Joseph R.

2/24/2023

Our toilet flooded our bathroom so I called Anderson to come replace the toilet. We also decided to replace our other two toilets. Luis C. got the toilets and installed all of them in one afternoon. We even ended up getting a bad tank on one and Luis came back to fix it, finally giving us another new tank. Overall a great experience and Luis did a great job!

Susan R.

10/17/2022

Even though a plumbing issue can be aggravating calling Anderson was a great decision. Luis was so nice, clean, polite and professional. He got right to work and cleared the clog quickly. He also recommended looking into adding a more convenient clean out near the kitchen. He scheduled a free inspection and estimate. Thank you Luis!!

Herjudy T.

11/22/2022

Another great experience with Anderson Plumbing! Josue was awesome. He answered all my questions and he even shared tips to keep our drains clear. Thank you, Josue. Highly recommend.

Cathy S.

2/21/2023

Called to have toilet augered.. Feank arrived quickly and very professional. Thank you.

Julie B.

11/16/2022

Our sewer line was backing up and we called Anderson close to closing time and they were able to get a tech out the same night no extra fees for same day or emergency charges even though the tech got to our house after business hours. Our tech Loren was super friendly, offered great answers to some questions I had and the drain cleaning went super smoothly and was successful. They saved the day for us!!!!

Eric T.

11/12/2022 12:00:00 SA

Great company. If you're looking for all the bells and whistles these are guys for you.

Brandi D.

2/16/2023

Our toilet was leaking from the base. I submitted a request for service online and received a call within an hour or so. They were flexible with our schedule and Jorge was polite, explained the issue (toilet was not set properly by someone hired by the previous owners) and fixed the issue. We are very satisfied with Anderson Plumbing and plan to use them again when needed.

stephen g.

10/10/2022 12:00:00 SA

I have had a plumber for 35 years and unfortunately his equipment was stolen and he couldn't do the work. I called Mary Jean Anderson and was truly wowed by the experience. The tech Hugo was knowledgeable and had my needs in mind. He set me up and I am now a Anderson VIP member. So I have a new plumber for the next 35 years.

Nicolai W.

05/06/2022 12:00:00 SA

I had a leek in my shower drain upstairs to downstairs bathroom, Anderson is very courteous & nice on the phone & in person. They gave me a 5 hour window of time for the appointment not a specific time & called 45 min ahead to let me know when they arrive. They found the leek & charge $400. Then to fix it another $1500.
They fixed the leek, but did not patch the big hole they cut into the drywall. They recommend someone else to do that. Overall very high price & could not complete the job. But the leek is fixed & warranty for 2 years.

Johann C.

11/02/2022 12:00:00 SA

Today an Anderson technician, Dale Malensek, completed a furnace tune-up and carefully explained what he was doing during each step. He also explained why he recommended replacing the capacitor to avoid interruption of heat this winter. He was efficient and thorough. I highly recommend Anderson Plumbing, Heating & Air!

Johann C.

Joseph R.

2/24/2023

Our toilet flooded our bathroom so I called Anderson to come replace the toilet. We also decided to replace our other two toilets. Luis C. got the toilets and installed all of them in one afternoon. We even ended up getting a bad tank on one and Luis came back to fix it, finally giving us another new tank. Overall a great experience and Luis did a great job!

Susan R.

10/17/2022

Even though a plumbing issue can be aggravating calling Anderson was a great decision. Luis was so nice, clean, polite and professional. He got right to work and cleared the clog quickly. He also recommended looking into adding a more convenient clean out near the kitchen. He scheduled a free inspection and estimate. Thank you Luis!!

Herjudy T.

11/22/2022

Another great experience with Anderson Plumbing! Josue was awesome. He answered all my questions and he even shared tips to keep our drains clear. Thank you, Josue. Highly recommend.

Cathy S.

2/21/2023

Called to have toilet augered.. Feank arrived quickly and very professional. Thank you.

Julie B.

11/16/2022

Our sewer line was backing up and we called Anderson close to closing time and they were able to get a tech out the same night no extra fees for same day or emergency charges even though the tech got to our house after business hours. Our tech Loren was super friendly, offered great answers to some questions I had and the drain cleaning went super smoothly and was successful. They saved the day for us!!!!

Eric T.

11/12/2022 12:00:00 SA

Great company. If you're looking for all the bells and whistles these are guys for you.

Brandi D.

2/16/2023

Our toilet was leaking from the base. I submitted a request for service online and received a call within an hour or so. They were flexible with our schedule and Jorge was polite, explained the issue (toilet was not set properly by someone hired by the previous owners) and fixed the issue. We are very satisfied with Anderson Plumbing and plan to use them again when needed.

stephen g.

10/10/2022 12:00:00 SA

I have had a plumber for 35 years and unfortunately his equipment was stolen and he couldn't do the work. I called Mary Jean Anderson and was truly wowed by the experience. The tech Hugo was knowledgeable and had my needs in mind. He set me up and I am now a Anderson VIP member. So I have a new plumber for the next 35 years.

Nicolai W.

05/06/2022 12:00:00 SA

I had a leek in my shower drain upstairs to downstairs bathroom, Anderson is very courteous & nice on the phone & in person. They gave me a 5 hour window of time for the appointment not a specific time & called 45 min ahead to let me know when they arrive. They found the leek & charge $400. Then to fix it another $1500.
They fixed the leek, but did not patch the big hole they cut into the drywall. They recommend someone else to do that. Overall very high price & could not complete the job. But the leek is fixed & warranty for 2 years.

Johann C.

11/02/2022 12:00:00 SA

Today an Anderson technician, Dale Malensek, completed a furnace tune-up and carefully explained what he was doing during each step. He also explained why he recommended replacing the capacitor to avoid interruption of heat this winter. He was efficient and thorough. I highly recommend Anderson Plumbing, Heating & Air!

Johann C.

Gerre J.

4/14/2023

Horrible Experience. Spent over $1700.00 and nothing was fixed. I still had to replace the mini split. I usually only spend the energy writing good reviews, but my experience with Anderson Plumbing has left such a bad taste in my mouth as I just threw my money away without anything to show for the $1700.00 that I spent. I called them before Christmas and they very promising and hopefully showed up four days before to check why my minisplit wasn't working. The service man just assumed it needed cleaning and then charged me over $670.00 to have the cleaning done. That night, it stopped working again. I called again and the second service man checked the control board and said it needed some parts replaced and then it would work. I asked at the time why wouldn't I just buy another minisplit and I was informed that it would cost anywhere from $5000 to $7000 to get a new one. I went ahead with $1100.00 repair. Finally when the parts for the control board came in, the board was repaired and then a day later the minisplit wouldn't work. A thrid service man came out and promptly informed me that it was irreparable and that I needed a new minisplit. I talked to the manager and was informed they would check one more time to find out what the problem was and that I wouldn't be charged for that visit - which only seemed fair to me. Another service man came out and confirmed it was irreparable and then the manager informed me they could give some discount toward a new minisplit. I was done with Anderson Plumbing at that point. I have never spent over $1600 and had nothing to show for it my life. I found another A/C service man and he put in a brand new minisplit with his labor for under $3000.00.

Sue G.

02/06/2023 12:00:00 SA

Chris was a great tech. Knew what the problem was and was very professional. Had the drain cleared and on his way!! Thank you

Mike M.

02/06/2023 12:00:00 SA

Called about a slow draining toilet came out the same day and solved the issue. They also looked at a sink and recommended what to do to keep the lines clean

William S.

02/06/2023 12:00:00 SA

I called Anderson to look at my heating and a/c unit. Mike was the mechanic who serviced the call. First, the back office called and gave me a time window. Then, I go a call he was an hour our. About 10 minutes away, he tesxed he was on the way. I appreciated all the communication. He then reviewed my unit, an older one. He looked at everything, ducts, freon level, heat level, cooling level, fan, the works. He was diligent and professional. I would not hesitate to call Anderson again if I needed heating, a/c or plumbing work. They are service and customer oriented.

Lori V.

2/16/2023

We called because we always see their work van parked in our nighborhood and thought e'd keep business in our community. They never called us back to schedule the appointment. Pretty basic customere service would have given them a new customer.

William S.

10/16/2022

We had our sewage service access blow and sewage drain at the front of our home. We called Anderson Plumbing and they had a technician out to our home within a couple of hours. Our tech was polite and professional. He had the drain cleared in about 10 minutes. The cost was only $63, which I find very affordable compared to plumbers I have used in the past. I will definitely be using Anderson plumbing for any future plumbing issues.

Mirna P.

01/02/2023 12:00:00 SA

I was subscribed to their VIP service, and after they insisted I get a tune up to make sure my fully working system was good, they sent a technician on Dec 8. Dale ended up messing up the heater and kept saying he had never seen such an old machine before. He left and then another tech, Seth came the next week to check what was the issue. Turns out the board was messed up somehow and needed a replacement. I spoke to a manager named Jerry and told him I don't have to pay for the $800 repair, and he basically told me to just get a new one. I currently cannot afford a new system and mine was perfectly functional until they came and messed it up. After convincing the manager that I shouldn't pay for their mistake, he said he would send someone to repair it free of cost. Never specified when, but they would call when they had the part. To this day, no call. Now I'm surviving the cold with small space heaters. How come they offer a service and end up making a mistake and making you get a new system?! Never again.

Leona J.

1/25/2023

Easy & fast response - used them before and always great service. Responsive , clean, good service.

Tito R.

8/18/2022

My water heater began to leak overnight. First thing in the morning I called 3 different places for help, Anderson was the fastest and responded within the hour. It was a bit pricey however I was more concerned about getting it done fast and done right!! And it was done to perfection! My unit was at least 26 years old so yeah! It was done in just a few hours before the kids got home and never new there was an issue! And the water is piping hot! Anderson really does do excellent work and has excellent techs!!! Thank u!!!!

Jeanine E.

08/08/2022 12:00:00 SA

We had a clog in the main. Water filling the shower, toilets clogged. What a mess. I had a $63 coupon for a drain clog. Art, the plumber was on time, knowledgeable and kind. He cleared the clog, and arranged for another plumber to come run a camera through the main. All for exactly $63. I couldn't have asked for better service.

Denise S.

9/20/2022

Very responsive to my call on a Sunday for situation of a clogged main drain. Highly recommend and will use again!

Adam S.

12/04/2021 12:00:00 SA

I am sad to say, Kristina was rude and mouthy - I was shocked. And her info was based on a previous comment from 8+ weeks prior that was false. The purpose might of been to skip the warranty but caused her to almost double the $$$, with the comment we cant keep coming out here and risking our equipment?

FYI, I accepted the increase and told her to do the job, but she kept complaining until I told her to leave even though I had my brother from Dallas and it was Saturday At 3 pm with little hope for another plumber.

I felt verbally abused!

I think she was making an effort to sale me A big repair bill based on bad info that I had validated by another plumber that I trusted.

If you use them, beware, they come out for a drain cleaning, then try to persuade you into a false expensive job. When I was in school they called it bait and switch.

Warning R.

04/08/2022 12:00:00 SA

BEWARE!!! ANDERSON HEATING & AIR ARE CROOKS AND CAN'T BELIEVE THEY ARE STILL ALLOWED TO BE IN BUSINESS! THEY ARE PREDATORS OF THE WORST KIND!

Lesson learned, always read yelp reviews prior to calling any type of business for home service! My AC unit was blowing hot air and stupidly i called Anderson Heating & Air (scare!) Their accomplice, aka repair man, barely inspected my AC unit outside of home or did NOT bother coming inside my house to check the wall control switch or run tests on my air vents! After less than 15 minutes, their accomplice tells my husband we need a brand new AC unit and writes up estimate for a $5,000-6,000 ac unit plus the business card of his second accomplice (his fellow greasy hands sales associate)! I called bs and contacted Baker Electric in Escondido (not to be mistaken with Baker Heating & Air in SD) and this honest repair man fixed the problem which was sticking out like a sore thumb for only $175! there were obvious corroded wires sticking out of the backside of AC unit, outside my home. This honest repair man suggested to replace another simple part because it was showing signs of wear and the total price for everything $250.00 (yes, $250)! My ac unit has been working great for 4 years now after this simple fix. Anderson Heating & Air are the worst and they enjoy ripping off the vulnerable and elderly - it's their MO! Their most recent TV commercial proves my point! They came up with the most ridiculous ad campaign and self awarded their business as... get this... Voted the Most Ethical Business in San Diego! Are you freaking kidding me? Unfortunately, it's true! The owner, who looks like she sells Mary K Cosmetics on the side, has the audacity to show her face and say they are the most ethical business in San Diego! correction... Most UNETHICAL business I have ever come across in my life! I award Anderson Heating & Air the WORST of the WORST 40 years plus and counting! Erin (their other accomplice, customer service rep), save your greasy fingers from commenting or replying back, you know exactly what's going on and shame on you for turning a blind eye and replying back to all the honest negative reviews!

Tim M.

01/10/2023 12:00:00 SA

Hugo and Levi, drain technicians did an outstanding job clearing an obstruction in my 60 yr old kitchen drain pipe. Great service!

casey r.

8/23/2022

Our technician Michael was incredibly helpful and informative. He went above and beyond to make sure he answered all of our questions. We have used Anderson's for several jobs now and I feel they have always been honest and transparent with their bids and their work has been excellent!
Thank you!

Sherry T.

07/05/2022 12:00:00 SA

As a Realtor, I have recommended Anderson Plumbing multiple times. They always do a great job. Kristina Anthony is the technician that resolved my clients issue again today, she's also been to my own home to clear a washer line and she is so very knowledgeable and polite and a pleasant person all around! I request her every time! The whole Anderson team have definitely wowed me!!

Rocco M.

09/08/2022 12:00:00 SA

Hugo was amazingly kind! Efficient as well as very good looking! I don't know what my bill may be at this point but I think Chris needs to not show so much bling in advertising. I'm not hiring a guy in a Ferrari to build my pool (keep it at home).

C M.

02/10/2022 12:00:00 SA

We had some bumps in the road for our service from Anderson's Plumbing, but they made it right and we SO appreciate. Thank you.

Tiffany F.

8/17/2022

Josue was awesome! He shared tips to help us keep our drains clear in the future. We took advantage of the drain cleaning promotion and they were great working with our time and availability. Highly recommend!

David E.

03/01/2022 12:00:00 SA

I woke up in the morning to find my furnace it failed during the night as I had to work a 12 hour shift that day in the next I needed to get somebody out to do the repair ASAP. My 85-year-old father was there to greet the plumber when they arrived from Anderson and was authorized to approve the repair. No repair was ever offered. Instead the technician wrote up a finding and recommendation which included buying an entirely new quote energy efficient heating system and listing the problems he found. Why did I need a new furnace? ...Because a switch had gone bad, the blower motor was dirty and the heat exchanger box had a small hole in it covered by tape. (A professional repair with a tiny piece of sheet metal would be easily accomplished in short order). So now I'm left with a very vague description of what's wrong and the recommendation that I replace the entire system with a new energy efficient heater!

I come back home from work and the house is very cold again as the temperatures are in the 30s and 40s in El Cajon right now. So yet another night heating the house with the oven! I contacted Anderson on Monday morning and was told I would receive a call back with an explanation of the needed repairs as of Tuesday, no call back! I have found out where and how to get and replace the needed part and will fix this problem for $35! (On order) I've already cleaned the blower motor and the heat exchanger box has not been a problem for the last 10 years and will continue to operate for the remainder of the life of the furnace! I have dealt with more reputable used car dealers!
I can't imagine how the situation could've gone any worse and I had the privilege of paying them a service visit fee to give them the opportunity to rip me off!

Bob P.

12/16/2022

Came to fix our clogged drain. Was up front on cost and fixed quickly. Very pleasant and on time. Great job!!

Ira F.

12/01/2022 12:00:00 SA

Avoid Avoid Avoid. I cannot even begin to say how frustrated i am with their service. I scheduled an appointment for service of my Noritz tankless heater. First they quoted my $49 for a service call and flush service. Then called me back and said the flush service for a tankless heater is $349. First warning! My appointment was a window of time from 8am until noon. It is 4;30pm and they still have not arrived. They did call at 1pm to say they are running late--any by the way, now the service call is $350! I still have not seen the technician. Horrible service with no regard for a customers time. I wish i could give them zero stars.

Robert M.

10/15/2021

Some back story: My spouse received our bi-monthly water bill, which happened to be $200 higher than it usually is--at $362. Needless to say I was alarmed! I instantly ran out of the house to turn the water off at the city valve to our home--and fortunately saw the leak right there but on our end of the city valve! It was blowing about 1 HCF (hundred cubic foot) per day by my calculations from the bill cycle, maybe more. The city water meter reader had to have looked through 4-5 inches of water to read the meter and the leak was bubbling right next to it; I'm surprised they did not notify us!

I immediately called Anderson Plumbing, Heating and Air--after normal business hours mind you, and was greeted by a great receptionist/operator (I believe their name was Ashley, I could be wrong on this). They listened intently to my issue and concern, gave me a few details on the business (Women owned and operated-dope!) and advised me they could have a tech out within about 36 hours to inspect the issue. I immediately booked the inspection and was advised I would get a call prior to the tech's arrival. I received a few emails shortly after confirming the call, as well as anticipated date of appointment and an email the day before as a reminder.

The morning of the inspection, I received the call (I do not recall their name, but they were great) to inform me the tech was on their way, as well as a text and email with additional information to introduce me to the tech, Justin M. The text/email was cool as it put a name to a face immediately and introduced me to them on a personal level.

Justin arrived as expected and was extremely professional and personable. I showed him where the issue was and gave him some space to complete his diagnoses and show me the financial damage. After 15-20 minutes he had cleaned out the area of the leak and called me out to confirm what I knew on the leak, and give me the low down. It wasn't pretty, but it may not be ugly.

He quoted me on getting into the pipe area to do the repair and advised me if the access wouldn't be sufficient to repair it that he may need to remove concrete (which would be more expensive and labor intensive), but he would take a look and for everyones benefit try to get it done the easier route--as long as the repair was to spec. It wasn't as cheap as I thought it would be for a 3-5 piece or pipe repair (double what I assumed, but I didn't get other quotes so who knows) but it is what it is and we needed it done and wanted it behind us.

With abated breath I gave him his space and let him go to town on the repair. About 30-45 minutes later I heard a torch click on (I think) and let out a sigh of relief--he had to be sweating the pipes and cleaning it up! I waited for him to call me out and came outside and SUCCESS! He was able to repair it without invasive and more costly work.

Justin cleaned up his tools and work site and had us turn a hose on to blow debris out and then a few faucets on to blow out the air in the lines, and we were back in business. I paid for the service and was promptly sent an invoice.

I even received a follow up call from Craig, which I unfortunately missed, to check to see how their level of service and my experience went.

5/5-would recommend and use again.

Tanya L.

12/02/2021 12:00:00 SA

Michael Hamersky was just about the best plumber I've ever had, very courteous and professional.
He helped me solve my problem in the most cost effective and efficient way possible. I truly felt that he was invested in providing the best customer service. I cannot recommend him enough.

Danton S.

5/31/2022

Back up in the sink of the bedroom and Anderson had someone out to fix it the same day. VERY IMPRESSED with their care in containing the water and debris and when they left, no clean up was necessary! Very reasonable price. Excellent work. Strongly recommend.

John C.

4/17/2022

The toilet was backing up in the shower. Placed a call with Anderson's air and heating. Being Sunday and on Easter I knew it wasn't going to be cheap. But Orlando was very informative and answered all of questions. Got everything replaced sealed and flowing. Nice guy and the best thing he was ok with my cats. Thank you again Andersons.

Mike V.

10/26/2021

Just sharing this review for awareness. I received a quote from Anderson today to install a new alcove bath tub in our guest bathroom we are remodeling. Anderson was incredibly easy to schedule with, their rep was very professional and on time. We thought their quote seemed a little high, got a second quote today from All American Plumbing who gave us a significantly lower quote (nearly $2,500 cheaper) for the same work.

Ended up scheduling with All American Plumbing as they had availability that evening to get started and do it same day. They wrapped up work in 4 hours and we are very happy with the installation.

D B.

09/12/2022 12:00:00 SA

First off, beware. I called to get a water filter install quote and an AC check up. They record your phone call for training purposes. I asked for a quote, the tech came out to to talk about a filter install, not sure why, everyone else just does that over the phone. After the discussion with the tech, he said we owed $49 for the service fee. I said we asked for a quote, that's silly. When I spoke to the person on the phone, I asked for a water quote and also scheduled a $59 AC tune up. Assumed the service fee was for that actual service the following week. Any way, the tech pulled out his phone and proceed to play the recorded conversation I had with the scheduling service, very strange, very creepy. I listed , that was me, but after listening for 1 min, there was no mention of a service fee as I indicated to him before he went into this strange , rather illegal detective work with my recorded phone call. Upon leaving, I recover a text, it was from the tech saying I listened to the recording and at the end the phone person mentioned a $49 fee for service. Arguably made sense , but as I understood , again that was for AC service, not a quote. What was stranger is after that text, another text with apology saying that was meant for his Boss, not for me. Needless to say, I did not respond and we will never use this creepy Plumbing service again.

Lynn A.

2/23/2023

our main sewer line plugged this morning. called Anderson and Hugo was on site within 30 minutes. snaked the main line and pulled out a wad of roots that had blocked the line. coming back later today to camera the line to determine a permanent fix. Honestly, was a great experience. Hugo was great. very nice guy. explained what he was going to do and showed us the results. we were back up and running in about 20 minutes. great experience considering the circumstances

Shane K.

8/19/2022

Complete ripoff, hack technicians.Prices they quote are 300% higher than the competition. They make up problems then show you a solution that will cost you thousands. Tech was more car salesman than plumber and was completely wrong about diagnosis.Get a real plumber...elsewhere! Run, don't walk.

Katherine L.

11/19/2022

George the tech that came to the rescue Saturday afternoon. We have a one bathroom house. He worked his tail off clearing the pipes. AND cleaning as he went. I was so impressed I had to share my experience with my family. I found a new plumbing company.

Hilary K.

03/02/2022 12:00:00 SA

Saved $200 on a clogged drain but more importantly wasn't given the run around or taken advantage of like my previous plumber experience. No bull they just got the job done fast at a reasonable rate. Thank you!

Abigail Brier Cecile K.

11/13/2022

profound
one day a man slaughtered a fat bull and roasted it well, afterwards he told his brother :

go out and invite our friends and neighbors to come eat the beef with us.

the brother went out and shouted :
oh people help! help!!
a fire is consuming our home!!!

soon people came out of their homes but some pretended they didn't hear anything. those who entered the house found themselves in fr9ont of a feast where they ate and drank until they were satsfied. 9
later the man turned amazed to his brother, and asked him :

but those whom you invited, i don't know them nor have seen them before. so where are our friends and neighbors whom i asked you to call?

the brother replied :
these are our friends, the ones who came out of their homes to rescue us to put out the fire in our house. they didn't even expect to come find food.

lesson:
know that those who are only with you when they have a need and ignore you when you need them are not worthy to be considered your friends. let's be our brother's keeper in spirit and in deed.
This was a good company then someone passed in my opinion.
Now they disrespect me.
How dare you !!!!!!!!!
Liars never showed up.
Told me to go to social services for help my money was not good enough they did not want job and frauded the Appt. . It sure was a great job for my solar team !!!!!!!! No complaints on roads. Many cars.
Not going to hold up as an excuse. Then a horse trail what a joke !!!!!
My opinion just like Trump .
A TV personality and hiding behind innocent dogs. Do the job.
Your reputation is going away and i did not have to ask. It was told numerous times to me after what you did.
That is horrible i would be thinking maybe leave the businees.
You can not get it back !!!!!!!!
Get this job done as verbally promised. Very simple.

Paulette R.

1/18/2021

We called Anderson plumbing and they sent us a technician, Jamar on Jan 4th.

Before he came, he sent me a text message introduction about himself and how long he had been with the company, he also sent me a picture of himself!

Very nice, we felt as if we knew him before he arrived!

The price was a little more that we expected, but what he did to ensure that our water heater didn't fall over and it was safe, it was worth it! The people who had installed our water heater years ago, did not install it correctly, we are lucky it didn't fall and cause a fire!

Thank you again Jacmar, you are an awesome worker!
You deserve more than 5 stars t

Fred P.

1/23/2023

I had ASI for 20 years and decided to try Anderson plumbing based on a neighbor recommendation. Although I know they're known to be highly over priced , I felt I got an ok deal on a complete new ac and heating system and signed up for their VIP program . Let's just say I feel like a very ignorant person not a VIP. The follow up and communication has been poor, so bad I chose to escalate to a customer service manager ( Erin). I received a message from her how sorry she was to hear about our unhappiness and left her cell phone number for me to call her and talk about the issues. I left her a Vm on January 17th and did state on her message when she got my Vm on her cell she'd call me back on a recorded line as that's their policy . Never even got a call back which further confirms how poor their customer service is. What's ironic is the last tech who came out happens to be the owners son in law who shared he was changing positions but someone would follow up with me regarding quote for tankless water heater .Maybe posting an honest review will deliver better ( or any) results as we have buyers remorse and paid a premium for good service and fair pricing - needless to say we've gotten neither . My parents taught me to get 3 bids to make sure companies are competitive and one example is having our duct work cleaned ( all BBB rated and referred companies) and the Anderson price was more than triple the price for the same service.

Rob K.

8/24/2022

Thanks for your reply Erin. But this is pretty much a one-chance kind of thing. After my experience, I doubt that I'll try Anderson again.

Edward S.

9/22/2022

They are always professional and love their appointment window process. Josue was awesome. He even brought back a cover I needed. He also walked me through the process. Great job

Marlo W.

10/27/2022

I had a clogged kitchen sink. Jorge Duran was awesome. He has great customer service and was very knowledgeable about the problem. He had great recommendations for that problem and preventative maintenance on other plumbing related issues that could help in the future. Jorge will be the reason I use Anderson Plumbing in the future. Thank you!!

Beth W.

10/26/2022

Katrina our technician arrived as specified and we were so impressed. She was very knowledgeable, organized and had a wonderful personality. She flushed our hot water tank and gave us options on what needed to be done.Just an all around positive appointment. Extremely low price for what we had done.We highly recommend this company.

Mike R.

10/17/2022

I went through 4 different HVAC companies and Anderson Plumbing Heating and Cooling eclipsed all the other ones! Their the only ones that tried to find a solution and were Professional and Customer service oriented. Technicians: Bryan and Terrance Professional and Friendly! Jared the Manager help me resolve my heater issue. I own 3 properties and they are the Business I'll be using!! Highly recommend Fair /Honest!

Daniel G.

10/11/2022 12:00:00 SA

Bathroom tub and toilet was backing up, a scary sight! Called Anderson Plumbing and was taken care of in a timely manner considering the emergency. They dispatched a plumber named Luis Campos. He assessed the problem and walked me through the possibilities and what he was going to do. Turned out I had some obstruction that got into my main line. He was able to clear the line and gave me my options to fix the problem from reoccurring which I will be moving forward with. Overall, it was great service! Thank you for taking care of my family!

Mike H.

9/28/2020

So after posting my original review i was contacted by the client relations manager asking about the issue, and after reviewing their files they agreed to correct the issue.
Ten days after being told the contractor would call, i sent a note asking when i should be hearing from the contractor.
The contractor (Darryl) called me the next morning and set a date that week to show up. I took photos of the area. He swung by promptly at 8, verified what I wanted and what he would need. After a quick trip to pick up a part, he was back and done in about an hour.

Thank you. It now looks like a professional job. And you need to thank Darryl, he got you 2 of your 4 stars.

Michael H.

2/26/2022

Came out for what we thought was a normal clog only to find out a different company that I had do a lining job they lined over a connection. That sealed off our toilet and sink drain that ended up backing up all the way into the house. Anderson a plumbing was extremely helpful.

Donna L.

02/10/2022 12:00:00 SA

This is an update to my review of November 1, 2021. When Anderson Plumbing wanted to charge us $950 to come out once again (11 days later from the initial work done by them) to fix the same problem, we called another company instead. They came out immediately; went on the roof and inspected the vent pipe(s) that Anderson looked at with a camera and said it didn't look like anyone went down the pipe(s) recently. He went down with a camera and actually cleared a small object out of the pipe and it has now been 3 months with no further issues! BTW, this second company charged us nothing for work that should have been done in the first place, by Anderson Plumbing. Go elsewhere people!

Sheltiemomm S.

11/10/2020 12:00:00 SA

Arrived promptly, masked, kept all promises made, incl estimates, YELPers, must use Anderson Plumbing for all your drains, leaks, water heaters...etc.. love their professionalism, courtesy & yes, the did WoW us!!

Pete T.

6/16/2020

Anytime an in-home service is needed it is always daunting. No one wants to get ripped off or pay for something they didn't get or didn't need. I read a handful of the bad reviews for Anderson Plumbing Heating & Air and I can assure you that our experience was nothing short of five-star.

Our washing machine was backing up into the kitchen sink so I called
Anderson PHA. Jasmine, the woman who answered the phone and scheduled my appointment was helpful, polite, and professional. I called on Saturday for a Monday afternoon appointment.

On Monday afternoon, the tech Josue G. arrived right on time. He was polite and wearing a mask. Prior to entering our house he put shoe coverings on. I showed him where the clean-out was and he got right to it. He snaked it, cleared two hard spots then drain tested. Everything checked out fine. Less than 30 minutes to complete the job. Josue even cleaned up a mess that I had left, I told him not to bother, but he cleaned it anyway. $53 for the job and it carries a 90-day guarantee.
After he was finished, Josue and I talked baseball and cars for a bit, then he was on his way.

I would definitely recommend Anderson Plumbing Heating & Air.

Toni P.

10/03/2022 12:00:00 SA

At this point I would not even give it a 1 star if it was possible. We have used Anderson plumbing many times and although it takes them a bit to get the right person for the job they usually come through and we are very satisfied.
This time our call started on a Wed 9/28 daughter came home to find bedroom ceiling leaking, placed a call to Anderson and Richard Bates came out. Went up in attic said A/C overflow pan leaked. Said he fixed issue left, turned on A/C and ceiling really started leaking, immediately called Anderson back, Richard came out cut open ceiling, could not figure out issue said he would have to speak with boss and may need a different person to come out the next day. Thursday no call, no one came. My daughter called and voiced her concern receptionist said would send message to technician I'm assuming Richard. Daughter called twice more asking what the issue was, asked for call backs from supervisor, technician someone! Never any response. We now have a very large hole in ceiling, Richard left a mess on the floor and no one returned. Saturday my husband called and they said they had no idea what he was speaking about and it was Saturday so they would get back to him on Monday. This was Blanca who took the call. No call on Monday morning so my husband called them, spoke to Bonnie she surprisingly found the call out, the invoice and the messages from my daughter. She had nothing showing Richard came back out and cut ceiling open but I received a survey for second out as well as the first call but there are no records. So again Bonnie said she would look into it and get back to us. No call from Bonnie or anyone else so my husband called back at 4 pm today spoke to Sandy who told my husband all they do is answer the phones and it could be 3-4 days before he gets a call back. My husband asked for the owners email address and was told he couldn't have it. So we sit with an open ceiling and no a/c and will call another plumber.
Unbelievable this is a long post but it needed to be said. I am so disappointed in Anderson Plumbing, shame on you, don't know what has happened that you would treat the customer so poorly.
I have text emails and messages to show us trying to give you the benefit of the doubt have wasted 6 days trying to get at least an answer to what the problem with the A/C is. Are you doing that well that you don't care about the customer anymore.

KP C.

8/20/2022

Anderson PHA is a reliable and professional organization from their easy appointment scheduling to their technician service. Evident in their drainage service that i received today from Jorge D. who definitely provided the WOW 5-STAR service. Jorge not only successfully resolve my drain problem with awesome results but educated me on certain drainage preventative measures. Now that's service and beyond. His extensive years of service, knowledge, and skills clearly showed during my interaction with him. Jorge will be my go to expert every time, and Anderson PHA will always be my plumbing, heating, & air needs. Thank you Jorge and Anderson PHA for WOW experience :-)

Noriko M.

8/16/2022

Josue was professional and friendly and fixed everything immediately also gave instructions on how to take care of my sink. I was impressed to get someone to take care of my clogged kitchen sink only hours after I called thank you !

Shawn K.

1/23/2023

Like most people I called a plumber when it was something I couldn't fix. So when I called a prior company I have used for a quarter of a century and couldn't get a response I called two in-town plumbers. One if their lines was disconnected. The other didn't answer. I started looking on the web and found Anderson Plumbing. They answered right away and the polite lady on the other line said they would have a plumber at my house that same morning. She also told me it was only a $63.00 charge to clear my main line. I had to ask her again about the cost because I have never had a plumber at my house for less than $150.00 for the 1st hour. She said they were having a special. My response, Merry Christmas. Their plumber Tony arrived right away and explained what he was going to do to clear my line. A short time later he was done. Tony was very polite and courteous and provided a receipt for $63.00. I have just added Anderson Plumbing to my phone contacts for any future plumbing needs.

Susan L.

5/26/2021

My tenant in Lakeside called me with a stuffed up Kitchen Sink. This is in a condo and she shares the wall and plumbing with 4 others. This has happened before and I usually called a plumber to come out and snake the sink and all is well.
This was the first time I had ever used Anderson and the LAST. They came on time, was very pleasant- then could not fix the sink and proceeded to charge me $339.00 dollars.
For NOTHING?????
Have called the Condo Management company and they are sending someone else out. NOT Anderson.
How can you charge me $339.00 and then NOT FIX ANYTHING???

PLEASE do not use this company- call anyone else.

Al A.

2/14/2022

Repaired a broken shower valve on a Saturday morning.
Arrived earlier than originally indicated, a good thing when without water to the house. Work performed quickly and professionally at a reasonable cost.

Shelley S.

8/14/2022

Jose came early Sunday more and assisted us with our main line clog. He was friendly and knowledgeable! While he was unable to clear completely, he got us up and functioning at little until the next tech came come flush the main line

Sandy M.

11/21/2021

I had a clogged kitchen sink. Called Anderson plumbing. Barzan came, looked at clogged sink, we went outside and Barzan commented that we did not have a clean-0ut. He continued my estimating that a clean- out would most likely cost about $5,000. I kept my mouth shut but did make an appointment with a technician to check out the situation. My daughter came over and suggested that we call the young man who originally put in the new kitchen sink years ago.
At his suggestion my daughter bought a bottle of Heavy duty Drano and put it in the clogged sink. The next morning my daughter and he, on the phone, finished the job with my daughter sitting on the floor and following his directions completed the cleanout job. It works fine, runs normally and cost.....what ever the Drano cost. I would not ever recommend Anderson for
any pluming. They were very unprofessional.

Ricki G.

3/25/2021

December 2020, I needed a new HVAC system and called several companies for quotes.
Kathy came to my house Christmas week.
She claimed to know I was in a rush to get the job done and she had great offers and crews available to help me out. I never said I was in a rush and in fact I wanted the job done in early January.

Kathy quoted me $14,000 but knew that the owner would cut me a deal and there goal was to keep the installers busy during Christmas week. What a tug on the hear story. Next Kathy quoted me $11,000 because she would walk away from her commission to keep the crews working AND the owner, a woman, wants to treat senior women, me, right.

Two other companies gave me quotes $7,000 to $9,000. Both said a load calculation on my breaker box would not support the new AC unit and I'd have to upgrade the breaker box. This would add $1000 + to the total cost.

Kathy was feeding me a load of rotting apples from the moment she stepped into my house.

The reason for my review 90 days after the HVAC was installed by another company... I get emails from Anderson even though I've unsubscribed over and over. They claim to be honest and ethical and I don't believe they are as up and up as claimed.

Please get several bids for HVAC. This is a huge budget buster and you need to protect yourself for salespeople who would do anything to get your to sign a contract.

Give me a break, Kathy was going to give up her commission to get Anderson's crew on a job. Can you see me smacking my forehead with the palm of my hand.

Marta W.

2/23/2022

I don't usually post reviews, because something usually goes wrong.
Art did an absolutely fantastic job today. A pipe under my sink had been shaken loose by an over zealous snaking job the previous day. When it was shoved back into place, I found it was leaking badly. Art discovered it had also been chipped where it connected to the p-trap on the other end. In 1 hour, he rebuilt the rather complicated, 1.5 foot, 5 part pipe with 3 ninety degree turns and installed it perfectly. He tested the new pipe thoroughly for leaks and he had me inspect it as well. He and his intern protected my floor with a mat at the sink opening and with pink shoe covers. They were polite and friendly as I talked away. Perfect service visit.

Noah K.

06/10/2021 12:00:00 SA

The technician was just a little late; but, courteous with mask and credentials in hand. Now the below did concern me; but, with it being an emergency repair @ 4pm yesterday I did not have time to shop around.

But; as a 62 year old senior citizen with my senior citizen and retired military (43 years of service) discount applied by the Anderson Plumbing Technician; I was surprised at the $964.00 charge to remove (unsweat) and (braze) one foot of one inch copper pipe and two fittings.

With the arrival of the technician to departure being approximately 90 minutes; that comes to $600+ dollars a hour for labor. Now; that did seem quite expensive especially with the previous two discounts applied.

The two stars are for the overall quality of work; but, at $600 an hour you would expect that I believe.

Gregory R.

12/15/2022

Beware! Scam artists! Had them over to help fix my mother in laws heater. The tech told her off the bat that a number of parts were broken or not functioning properly. Plus it would cost $500 to just take it apart to look at it so he recommended she should get a new one (interesting that the guy knew all these parts were damaged without actually taking it all apart first). So she agreed to have a sales tech come by the next day and they quoted her $10,000! After that we called another company for a quote. This tech comes in and spends just as much time as the first tech at the sight and you know what he does. He finds nothing wrong with any of the parts the Anderson tech supposedly found. Then he try's something...he taps his screw driver to the exhaust a few times and fixes the problem! And get this, he doesn't even charge her for his time! There are honest people in this world and others who are just trying to make money off of you. These people have shown who they really are.

George M.

7/28/2022

Kristina was the plumbing tech assigned to my house. She was very professional and knowledgeable. Her customer service was impecable. She was able to answer all of my questions and respond to my concerns. This was another very satisfying visit from Anderson.

Rachel E.

7/27/2022

Our shower backed up and I called Anderson. I submitted a form online and within 5 minutes they called me and set up time the same day! The technician was out within 45 minutes and was quick , efficient and professional. I will definitely be coming back for any future needs.

Cody S.

7/27/2022

This was my third time using them and they did a great job again. This was our second time having Kristina come out and she does the best job. I will be requesting her from now on. She made sure the drain was working correctly and that we had no water leaks. Also made made sure everything was cleaned up before she left.

Rachel D.

6/26/2021

I called in for the $63 or free deal for a clogged toilet. My overall experience was excellent from the moment I called until the departure of the technician, Lincoln S. He was prompt, pleasant, professional, and very efficient!

As a single mom and full-time student, I have a limited budget. Not only was the customer service superior in every aspect, the service is very affordable as well! This customer is definitely WOW-ed and knows who to call if something like this happens again!

Thank you to all at Anderson Plumbing, especially Lincoln for his great job in making my bathroom functional again! :-)

Jason L.

7/24/2022

Quick response on a Sunday and work was fast and easy. Great costumer service rep and was very professional.

Linda S.

7/21/2022

I wrote a one-star review earlier today because of back-to-back late and/or rescheduled service calls. I'd like to amend my earlier review because Erin, the public relations manager called me immediately after reading my review and apologized for both instances. She said that kind of service was unacceptable and shouldn't have happened and she refunded the fee I had already paid for my yearly VIP membership! Very few companies will go that far, and I appreciate it very much. Raul, the technician who came to check my air conditioner today, did an excellent job on the yearly maintenance and he included an upgrade for no charge, as instructed by Erin. 5 stars for both Erin and Raul and for the company as well. My faith has been restored!

Phillip R.

1/18/2022

Really appreciate how responsive, professional, friendly Anderson Plumbing team members are!

Cristina C.

07/07/2022 12:00:00 SA

Great wok my ki sink is working perfectly. The workers are very profissional . they cleaned everything snd were very respectful. I recommend this company!

Kevin K.

06/07/2022 12:00:00 SA

Josue came out to fix our drain and he was very respectful, courteous, and professional. He was also very quick and efficient. I would recommend Anderson Plumbing to all my friends and family.

Wayne H.

7/27/2022

Kristina showed up at the scheduled time to snake the main line. She was pleasant and worked quickly. Only able to complete part of the required work. Need a second appointment to assess with a camera the layout of my home's main drainage.

Rey U.

06/04/2022 12:00:00 SA

Great service and customer satisfaction. Chris was great he unclog the drain in no time. Prompt and courteous service person. Recommend the company.

Ana W.

04/08/2022 12:00:00 SA

Last Saturday I had a big problem with my plumbing. I called Anderson because I used them in the past and had a good experience. I called around 1:00 o'clock. By 3:00 the problem was fixed. Chris Espinoza did a really good job!. He was very fast and clean. I was grateful that they were able to send a technician so fast on a Saturday afternoon. I highly recommended Anderson plumbing.

Joe O.

12/29/2020

This company does not care about you is how I would sum up my experience with Anderson plumbing. Clearly, they are so busy they don't have to care about their clients. I run a real estate team so I am very familiar with training, employees, customer service, follow-up, and overall business responsibilities so I was surprised how they can get away with such a lack of consideration. Chalk it up to great advertising - that's what they're best at.

I hired them because I wanted a big reputable company so I could get great results and good service. The service was so bad that it got comical. 1st mistake no big deal, 2nd forgivable, 3rd frustrating, 4th WTH, 5th infuriating, 6th asks the question, is it me? because it's so BLATANTLY bad, and after that, it's just comical. You just sit back and watch the s@*# show. In my honest opinion, you can hire Anderson and get great service with an easy straight forward job by a licensed plumber and it's no big deal. But if things don't go right, forget about it. They have other clients and you're in the back of the line. When you have to negotiate they will start with lets split the difference rather than being fair because you're just a number. Get out of the way so we can move on is there M.O.

I had sewer lining on my cast iron and cleanouts installed. $17k job. Plus, some repairs to the guest toilet. It was a 2-day job and took over a month. I followed up with them when I didn't hear back and they thought the job was finished. I told them my toilet is in the bathtub and there's a huge hole in my front yard with yellow caution tape around it. They filled the hole before the County could send someone to check on the permit and had to dig it up again. I had to continually call Anderson to push the progress along that I felt like I was part of the staff because I was doing their job.

Keep in mind. I never raised my voice, never cursed, never treated anyone unkindly. That's not my way. Some staff members were kind and professional and really felt empathetic to my situation but there's clearly NO culture of calling you back or following up, EVEN from the customer care specialists! Another comical point. It's a definite OWNERSHIP PROBLEM, and NOT the employees. I'm sure the licensed plumbers they have are skilled and good but when service is this bad you start to doubt everything.

Lonnie R.

01/04/2022 12:00:00 SA

INTEGRITY is the way I describe Anderson Plumbing. Long story short, they listened to my concerns and made it right. Nothing beats trust and Anderson Plumbing has mine. Thank you.

Andy L.

01/11/2021 12:00:00 SA

Erin's message regarding an 'attempted resolution' is NOT TRUE. I have NEVER been contacted by anyone at Anderson PHA since posting my review. No phone calls, no emails, no letters, no smoke signals, no texts, no carrier pigeons, etc.

Erin, since I have found another HVAC contractor for my needs, I have no need to contact you now or in the future.

Peggy G.

3/20/2022

Our drain clogged on a Saturday and was able to make an appt for Sunday. The Plumber was courteous and professional and got the job done and was out within an hour.

Ali Kemal Ö.

3/29/2022

Wooww for the overpricing. They quoted us $4000 to change the sink, faucet, garbage disposal and some pipes and valves. And when we said no, charged us $49 for coming to our house. I just talked to another plumber and they will do the same things for $450. Even if you are higher quality, charging 10 times is ridiculous. It almost felt like scam to come over and got the $49. Please don't use them.

Gene O.

5/24/2022

We are on a maintenance contract with Anderson plumbing. The first scheduled maintenance was to check our sewer main. We have had issues with root balls in the past and the snake bit showed no signs of root cuttings. Jorge did the main check, truly a professional who represents the company well! The maintenance contract is well worth the money especially on older homes where heating, air and plumbing are potential problems. We have been with Anderson Plumbing for several years now and highly recommend their service! All of the technicians sent out have been friendly, knowledgeable and professional.

Ray W.

06/12/2022 12:00:00 SA

Their slogan is Nobody wow clients like we do. They are right. They quoted $6,000 to fix a leak. Wow! We went to another plumber and got the work done for $500!

Kris H.

2/16/2021

I asked Tarpy Plumbing and Anderson Plumbing out for a consultation and estimate to address a smell in my bathroom. Unfortunately, the Tarpy technician, Alex, was rude, in a hurry and merely glanced at my issue before saying to let him know what the other plumber says. I was relieved when Anderson Plumbing arrived - which rescued my sour opinion of plumbing services. Barzan Abulaziz of Anderson was polite, professional, and he even got on all 4's to smell my drains to diagnose what he believed the issue was. He recommended an enzyme treatment and then asked if I wanted to have someone 'scope' my lines with a camera (they were running a special). I said yes, and he scheduled me a few days out. Not once did I feel 'sold to' or treated like a commodity customer.

If Barzan was awesome, then the next technician Bernard Bonner only took it up a notch. Bernard's been with Anderson over 25 years and he came-in to teach/guide and help me understand the issue. He was more like a professor than a plumber! He carefully walked me through each step of the issue and spent more time than he needed. At the end, his recommendation was a fix that didn't need to be done immediately but within a few years. Again, I felt cared for - not sold - and I will definitely be recommending and using Anderson for my next plumbing issue.

Aaron U.

1/28/2021

Anderson Plumbing did a fantastic job from start to finish.

Their office staff were easy to work with, quickly setting up an appointment time that worked for my schedule. They also ensured that I knew who my technician would be, what he looked like, and his professional credentials.

The technician, Barzan Abulaziz, was very punctual and polite. He quickly and professionally assessed the issue with my dishwasher drain and took the time to explain the problem and all my options. Once we selected a repair course he got to work and fixed my problem efficiently and effectively.

I will definitely call Anderson Plumbing for any future plumbing needs and I will requesting Mr. Abulaziz.

Mary T.

05/06/2022 12:00:00 SA

I have a an old house and the toilet kept clogging and backing up into my shower so I called Anderson Plumbing they got someone out the same day. Michael was very very helpful and he came out and diagnosed my problem and got my system working. They diagnosed why I was having trouble and explained clearly how to fix it. I would definitely recommend Anderson plumbing.

Darcey S.

11/02/2021 12:00:00 SA

My toilet plugged and backed up into my Bathtub. I was not sure what to do and I called and they were very responsive and told me I would be on the schedule first thing in the morning. Barzan Showed up and was incredibly professional. He Assessed the situation and told me the possible solutions and was upfront with the cost. Luckily he was able to do it quickly and easily. I was very happy with the work, the professionalism, and cost. Thank you Anderson plumbing and heating

Gigi B.

4/27/2022

Anaya from Anderson Plumbing did an excellent job explaining how the drains work and what I can do to maintain good water flow. Anderson Plumbing had and is such an excellent company for all my household plumbing and air conditioning needs. I would highly recommend this company!

Erica D.

10/18/2021

We made an appointment for the following day and they called me to say they had a cancellation for the same day. Octavio showed up a few hours later and had my shower drain flowing again within 15 min. We will call Anderson Plumbing issues.

S P.

8/27/2021

The best customer service I've experienced in a long time! Had a mixup over placement of the new water heater - they took care of it right away. Friendly and professional technicians - they arrived wearing booties to protect the floors and masks to protect me. Highly recommend.

Val E.

10/20/2020

Update: After my calls, we finally got a plumber to come out the first week of August. Our project was pretty challenging and took him quite a while to repair because the part is no longer manufactured, and he had to almost totally rebuild it. The plumber did a fantastic job and I have zero complaints with his work. He was professional and friendly and the shower works perfectly.

I leave it at only 3 stars however, because of my initial problems with their lack of responsiveness.

Madison P.

9/29/2020

We have had 2 great experiences with Anderson for plumbing issues during COVID. The first time was in our newly purchased house, after the plumber the home warranty sent said our clogged kitchen wouldn't be covered under the warranty (surprise surprise) the Anderson plumber was able to fix it in less than an hour under their $53 online special. We called them up again when housesitting for my parents and the kitchen drain clogged, and although he couldn't fix it for $53 because it was more serious of a clog, it was clear as to why once he got the sink disassembled (nasty nasty chunks stuck down the drain)

Both experiences have been on time, reliable, friendly plumbers and I love that they have a 90 day warranty

Pete S.

08/12/2021 12:00:00 SA

Anderson plumbing and heating is fantastic in every way. We have been customers and fans for over 10 years! Octavio was a pro! They service our heat & air systems as well as keep our drains clear. Wow service! Never disappointed and fair pricing!

Stephanie B.

03/03/2022 12:00:00 SA

Service was awesome and they did it all! Leak detection and rerouting. Associate was direct and got the job done quickly. I didn't have to have multiple companies running around and me attempting to get it all arranged. 1 company did all the work. Love that!

Joel S.

8/18/2020

I tried another drain service earlier in the day and was told they were going to have to jack hammer to find the problem so I sent them away. I did some research and half fixed the problem myself but needed a professional to finish the job. I called Anderson and the technician they sent (same day I might add) was all that I was looking for in a plumbing vendor. Prompt, courteous, professional, skilled...
I will use Anderson again for my plumbing needs. Good experience, thanks again Anderson.

Michael W.

02/11/2022 12:00:00 SA

This review is for Scott Tipton. He installed a new flow tech device for scale in our drains and did a water heater flush. He was polite, respectful and helpful. He installed everything fast and answered all questions I had. 5 stars! Great service!

Guanwen Y.

04/01/2021 12:00:00 SA

I have them replaced the old kitchen faucet. They completed the job, but the price is super high. For such a faucet, it cost me more than 700 dollars! I will avoid using the next time because of the super high price.

Sharon F.

02/03/2021 12:00:00 SA

Wanted to charge $1900+ to install my $700 dishwasher. They won't tell you the price until they arrive, and charge $42 if you don't want to proceed with the estimate.

Farah S.

1/13/2022

We saw an offer on fb and they made a mistake even though I told them that it was a restaurant that the promo was only for residential I contacted them on how upset I was since I waited a week.. and they called me today and honored and sent out someone within the hour and honored the promo.. so I thank them for that.. we own business and mistakes happen and it all matters how you handle it... wasn't going to use them again but now I will in future for all our businesses and recommend them. Thank u!

Linda H.

06/11/2022 12:00:00 SA

We found the Anderson employees to be courteous, efficient, professional and hard working. I called on a TV ad I saw for $63 or free to clear a drain. One of our toilets had been backing up into our sink & tub, even after we had a different plumber out, so I took a chance and called them. On the first visit, two employees worked on it, and said it was cleared so we paid $63. To verify that they sent Joshua with a camera the next day at no extra charge, and he showed me with the camera that the line had a lot of sludge. I agreed to an appointment for a hydo-jet process to clear the line. I had never heard of this before and thought that $1,600+ price seemed high, but I didn't take the time to comparison shop because it seemed urgent. Long story short is that with doing the hydro-jet process twice without charging us double, they were able to extract some unidentified hard pieces of something that had been stuck in the pipes. We had a plumber out a few months ago who had said that he fixed it, but apparently not. The $1,600+ then seemed like a reasonable price for all the work they put into it, not quitting until the job was done. I like Anderson's system of calling to let you know that someone's on the way in addition to emailing you that message. Thanks to Joshua with the camera and Lincoln with the hydro-jet for your hard work, especially in this hot weather!

JB E.

12/08/2021 12:00:00 SA

Anderson plumbing is my go to for any issues. I had a backed up drain for my washing machine and they came out within an hour and handled it within minutes. When I said my dishwasher was draining some water through the vent by the kitchen sink she solved that as well. Took the plumber a total of 30 minutes to handle everything. Extremely professional and no trying to get me to do stuff I didn't need. Trustworthy and professional. We'll prices and quick to set up appointments. What more can you ask for.

Mike R.

4/17/2021

I asked Anderson to come out an give me an estimate for a clean out as there was not one on my home. on Arrival the tech got his camera out, got up on the roof, and went down the vent. I assumed he was looking for the main line to locate and know where a clean out would be feasible. We located a location, which took about ten minutes. Then he extended the camera all the way to the curb. I wasn't really sure why locating the line to the curb was necessary. After he was finished, he said that would be $250 for locating the line. he would not leave and said his company would wonder why he was so long in giving me an estimate. that didn't make any sense to me. I was up charged by the deception and guise that I was getting an estimate. Be very careful when dealing with Anderson plumbing. Don't be fooled by their clever television adds. Mike R

river n.

12/13/2019

Anderson was super responsive when we needed some of our old school cast iron sewer pipes replaced. They had a good quote and were able to start right away on the two day job.

Unfortunately that's where the easiness ended. There has been zero followup except for billing (which I paid). After six unresponded-to calls to their office for a summary of work done including the promised followup camera footage post-repair I have no idea what work was done for the $5k I spent.

Daron M.

12/30/2021

Jake Newman came out to our home for a pretty big project and finished it in record time, in the rain, most of the time without a partner (due to the uptick in illness this season). He was the most professional, hardest working, and you can tell he takes pride in a job well done. He's extremely communicative and friendly, even when he's drenched in the cold rain, digging trenches and in sewage water. We're so impressed with him, after years of not having a good plumber, that we will never use anyone else. Thank you Anderson, for sending us such an expert in his field. Now we can move forward with finishing our granny flat and have renters in by the end of the month. You guys are lifesavers!

Kris L.

6/25/2021

This is the second time I've had Anderson's out to unclog a drain. Each time they've been running a special for about $60. Today, I called at 9AM and they were able to get Chris Espinoza to my house by noon. Anderson's texted me before the he arrived. The text included a picture and a short bio. Chris was quick and efficient. Not to mention personable and professional! He even cleaned and straightened up the area in my garage that had flooded. Excellent work abs customer service. This 5 star review was fully earned. Outstanding

Marc R.

3/24/2021

Erin you address me as Mr even though I signed my emails to you MD. Therefore, I will call you junior. All the loquacious bravado about what a superb job you are doing.
Pricing concerns, you bet. Four reputable companies with most less than half of you 649.00 quote. The highest was still over $200 less than your Competitive quote.
Plus Reggie quoted us $906.00 to change a kitchen faucet.
All the disingenuous drivel and word salad does fails to address the exorbitant pricing issue.
For the record, I never asked for a refund. I specifically wrote: That 2/3 of the VIP membership was satisfied. If you choose you can refund 79.00 the remains third.
YOU chose to refund the entire price, BTW, in spite of your receipt, my credit card does not reflect it.
Reggie De Leone specifically told that a thermal tank expander was not required by the City of Carlsbad and it varies City to City.
I had the tank installed. A 32 minute job to complete. Tank cost 80.00
So 649.00 for a 32 minute job to install an 80.00 item. Yup Caveat Emptor indeed.
So perhaps instead of exemplifying supreme hubris, look in the the overprice mirror and checkout the meaning of the word competitive truly signifies.
We are definitely done, I have found a far superior Mouse Trap
Marc, M.D.

Chris B.

2/28/2021

Tried to respond to their ONE call, left a couple more messages appreciative they tried to call but they never tried to calling back. Don't be deceived by Attempted Resolution. Service recovery is as bad as the service. Dropped from 2 to 1 due to the resolution comment. Understanding service recovery and the brand impact that can make, They didn't even try.

Chris K.

06/10/2021 12:00:00 SA

When your sewer line plugs up with roots, your whole house is shut down.
Getting a long term solution ( unplug, hydrojet the roots out, install CIPP ( CURE IN PLACE PIPE liner) can easily hit your wallet hard being $10,000 to $15,000. That's right folks..... a lot of money!!!! $14,700 actually

The physical work to fix the problem by the hole diggers, plumbers,, and pipe liners was good and they were nice to work with.

HORRIBLE COMMUNICATION REGARDING HOW MUCH THIS IS GOING TO COST YOU! Their idea of communication was to send you an e mail a day or two later which had all the billables ( cost of plywood to cover a hole, rental of a jack hammer, etc. REALLY?? $380 for used plywood that they took with them) and procedures in terms that the average home owner would not understand ( think Plumbereze) Along with 2 pages of disclaimers and disclosures. Nor, were these things explained until AFTER THE WORK WAS COMPLETED by a manager ( and of course you had learned about and signed off a MECHANICS LIEN on your home if you did not pay up)

I am a healthcare professional and if my patients were treated like this without an inform BEFORE you perform and Do you understand what my services are and what they will cost..... and have your questions answered so that you understand them............................. then I would not be in a service oriented business with success. ( Remember, California has over 250,000 lawyers who make their living over BAD COMMUNICATIONS in many aspects)
Caveat Emptor ( Buyer Beware!)

Dr. CK

P.S. This was NOT a WOW experience ( per their advertising)

Dannell Q.

11/13/2021

We had our heater/AC go out. We called Anderson and they had someone out that day by 12pm. Unfortunately we could not repair ours and would need a total replacement. Anderson sent Razi out that evening for an estimate and he went through everything with us. Razi made it so simple and easy we went ahead and made the move to replace the furnace the AC and add ducts to help cool and heat the house quickly with Anderson. Razi was honest, professional and genuine. The work was done the following week and with in 3 days time the team that came out was clean, respectful.

Geno P.

11/13/2019

I am reposting this review as it appears it was removed.

Absolute crooks! I would never recommend or hire them again. I don't like even giving them one star!

They came out to inspect a plumbing issue and it turned out to be an issue with my septic system. After I had to dig out my septic lids, they spent zero time assessing and diagnosing the situation and wanted to charge me 3k to add a clean-out and inspect/scope and then another 17k to replace all of my leach lines. I made the mistake of letting them add the clean-out and they never actually tried to scope or repair.

After getting a second opinion from a septic expert, which Anderson is not, I was able to have the septic repaired at a fraction of the cost.

Anderson did lower their initial cost for the work they did, but I feel I still overpaid and they were looking to overcharge for everything they do. I don't mind paying for service and paying for quality service, but I don't feel I got either from Anderson!

UPDATE:

They did reach out to me and negotiate a price for the work they actually did. Two days later I got a bill that was almost twice as much as the negotiated price.

They are one of the most un-organized large companies I have every worked with.

Aimee A.

12/09/2021 12:00:00 SA

Josue arrived at our house on time and was very professional and friendly. He explained what needed to be done with kitchen and bathroom sinks and finished on a timely basis and answered any questions that we had. We were very happy with the service we received.

Charles W.

12/30/2020

I paid $1890.00 for a repair of 3 water leaks and addition of a water pressure regulator to the tune of $1890.00 .
The parts probably cost at home depot less than $30.00 and the labor at most would have cost 6-900 dollars at the most.
I have contacted Anderson Plumbing, Heating and Air and hope to be reimbursed a reasonable cost of repair. I found the adds on television to be both appealing and the plumber was outstanding, but the business is both un ethical and outrageous in their business practices, charging beyond and excessive of what the city of San Diego deserves!!!!
I would not use them ever again, and I've had over 40 years using different plumbers in San Diego County!!!!
Don't use them, I repeat, dont' use them, they will rip you off big time!!!!!!

Cathy A.

6/15/2020

Professional, helpful, on time, did the job they promised and stuck with price they quoted me!

Technician was excellent and even gave me a 90 day guarantee...without my even asking him to!

I would definitely use them again without hesitation.

They really helped fix my problem...when I so needed it!

Thank you Anderson's...and forever grateful!

Adria D.

09/12/2020 12:00:00 SA

They really WOWed me with their professionalism while snaking my drain yesterday. They have some deal $59 or it's free. So my cheap ass slum lord hired them yesterday. He had the handyman come in and remove the trap...because in the fine print the deal says must have open trap or additional charges. Anyway James and his coworker did a great job and it was very fast and they left it clean after, wore masks etc

Judy Z.

4/20/2021

I had the misfortune of my heating and air conditioning going down. But I had the great fortune of using Anderson Plumbing and Heating to replace my system. Razi Forutan coordinated the demolition and installation of my new system. It was installed in the space of three days. And I had it just in time for the heat wave we just experienced. I love my new system. The service I received was nothing less than spectacular. I will never use anyone but Anderson Plumbing & Heating. The workmen all told me how much they love their job, and I could see that from the hard work they put into the job. I also had their plumber replace my hot water heater and am very happy with that job, also. Mary Jean Anderson, you rock!

Jennifer Z.

4/19/2021

Working in a restaurant you meet all sorts of professionals in different job titles, I met a couple gentlemen that work for Anderson Plumbing Heating & Air
I approached them an told him I had a question about a problem but I was a bit busy. He wrote his number down on a piece of napkin an handed it to me an said I know your busy give me a call an let's see if we can help you so I thanked him.
Next day called an he showed up on his day off I assume, he answered told me he would come out an look at the issue.
It was a big problem, he took pictures an explained everything to my husband than came to my work I explained to me as well. He said my Snake isnt long enough to push out so I will come by on Monday an bring a longer one. Well he did just that fixed it for the mean time an I was so happy with the work he did not only was he careful but clean and wore a mask in my home and was very cautious. Again explained a few ways to fix the problem! Thank you so much Aduardo Cortes Talavez. God Bless you

R S.

10/09/2020 12:00:00 SA

I have used Anderson in the past, but this time was probably my last.

I called about a plugged sewer line. A technician came out on Sunday to unplug the line, and said someone would come back Monday to put a camera down the line and determine the problem.

On Monday, got a call that I needed to dig up and replace a pipe immediately for $6k. I asked questions and didn't get all the answers I wanted. They were only fixing a small section in my pipe under the driveway, but said they could not get their camera past the clog, so there may be more beyond the clog in the street. He said he could guarantee that there was only the one pipe to fix, but I don't know how it could be so sure if he could not see past the clog. I asked this. I called the Anderson office to ask some questions, and spoke to someone who was condescending/aggressive and generally put me off working with them.

I was concerned about
1. Why did I have to fix it THE NEXT DAY, and not have time to get another estimate. I've had the drain cleared of roots before and its never been clear for just one day.
2. I was being told they were sure it was just one section, but also that it could not be warrantied because roots were the issue and they could not say what was happening beyond the clog.

Made several calls including the Leucadia Waste Water District. If you are lucky enough to be in the LWWD, you can get a ton of info there! Ian was awesome!!!!!

The drain was completely re-clogged within 24 hours of me paying Anderson plumbing $144 to have the drain cleared.

Called Bill Howe Plumbing, they were AWESOME. They cleared the clog in about 15 mins, and said I would have at least a month to make a decision. They SHOWED me how they could tell where the clog was, and they checked the rest of the line to make sure there were no other problems. There was another access point that allowed the drain pipe to be checked after the clog. They gave me an estimate that was substantially less (over $2k) than Anderson. They were nice to work with and answered all my questions without being aggressive or impatient.

I lost several days, but also the $144 that I paid for them to clear the drain, which only lasted for 24 hours. I'm a Bill Howe customer now.

Two stars for Anderson (instead of one) because the people who came out were pleasant and professional.

Abdullah T.

02/09/2021 12:00:00 SA

I called Anderson Plumbing and was greeted in a very warm and friendly way by the Dispatcher. I believe her name was Stephanie. She got my information and kept me updated. I received a text with the picture of my technician. I ended up texting back to cancel the call due to an emergency. I received a really nice text back saying to hang in there. My dispatcher canceled the call. I really appreciated the very friendly service from this initial point of contact. First impressions make a difference and this was certainly a great first impression. I will use Anderson Plumbing for my next plumbing issue for sure!

Tonya C.

01/09/2021 12:00:00 SA

Got another smug and shitty response via Yelp that was also aggressive and defensive saying I must be mad because I want to protect my children. Yea no shit. I'm also mad because principle matters nothing to those just in it to make a quota. It's been a year and we haven't heard anything about inspections which were to be done months ago but they continue to use COVID as an excuse when they don't even believe in it. This is a mafiaesque shithole company that should be shut down based on their lack of concern for anything but their bottom line. Eff Anderson's. Woman owned, she's doing her own impression of impersonating narcissistic shark while selling snake oil. Her face is all over their vans, let that be the first clue that she only cares about herself.

John F.

10/17/2019

I'd like to share my WOW moment! We plan to install a Mini-Split heating/cooling unit in a spare room not covered by our central air. So I did my research on these units, they can cost (9000btu) from $750 to $2500 if not more. Since the unit requires a dedicated electrical circuit, that's about $1,300 . So I call Anderson Plumbing you know they Love to Wow the clients! Without question one of the most professional looking employees, smart yep he knew his stuff and polite. After evaluating my job he confirm the size of the unit I need. Now very politely and professionally shows me his price book $9,000 without the electrical par Now keep in mind virtually all known A/C companies will Not install a unit you have bought from another source, not even if it's still in the box. So I call an electrician I get a quote for $1,300 on his end! I check consumers Report and select one of their top ten units, and I purchase it from Amazon for $875, with brackets. Now at last I find someone to install for $1,300 and they are certified because if their not your unit warranty is for not! So that comes to $3,475. So tell me $3,475 vs $9,000 is that a WOW moment or what! Do your research!
I thank Anderson's for their response! The unit you mentioned is a High quality unit yet cost under $1000, your quote did NOT include electrical work other to connect it to the circuit you advise had to be there at point of installation!
You warranty quote, installation did in my mind justify of nearly 60%. Cut back if you must on your lovely full color brochures and be fare to your customers. No disputes you need to make a profit, but if you can cut 30% of your price and still make a profits !

Maddy H.

3/28/2022

Five Stars! We are very impressed, and can not thank the Anderson Team enough!!! Kyle went above and beyond to help us out with our rather difficult plumbing issue we had with two clogged sinks where snaking alone was not enough. He assigned the right technician to tackle our master bedroom sink tee. Kyle also got us an enzyme solution, that we can use to keep our drains clean longer. Melissa, Monique have been such a pleasure to speak with on the phone as well. They truly care about their customers, and are always available for questions and concerns. Josue, our technician, was super knowledgable, patient, and such a pleasure to have at the house, while he figured out the best way on how to go about cleaning our drains. He got our sinks back on track rather quickly, and even helped us chase a big lizard out through the garage that had made its way into the house, and up the stairs :) I highly recommend the entire Anderson team. We were in good hands, and that's so important when it comes to any plumbing issues around the house, be it under the week or weekend. Thanks Again!

A S.

11/24/2021

Chris explained everything so well. He showed us exactly where the problem was. He gave us tips on how to keep the drain clear. So efficient and professional.

Scott P.

01/06/2021 12:00:00 SA

I called Anderson plumbing, heating and air a couple of months ago because our air conditioner stopped working. I got an automated message that they would get back to me as soon as possible and never heard from them again. Pretty poor customer service when we needed them the most.

Victoria B.

4/23/2021

I just had the best experience with Anderson Plumbing Heating and Air Company. Razi Forutan was the General Contractor for my new system and right from the beginning, starting with my quote for a whole new furnace and air conditioning install, Razi was there to answer all my questions and give me the peace of mind I needed to feel good about spending a large amount of money for a whole new HVAC system. I spent about 5 months getting quotes from heating and air companies around San Diego and although everyone I met with had comparable quotes and were very accommodating, there just was something I felt about Anderson and Razi that I knew they were the company for me. And I was absolutely right!!!

From the first time Poly and Oscar started the install, they were very professional, courteous and every time I came home, the area where they worked looked even cleaner than what I had left it! Both of them walked me through the process for each piece of equipment to be installed and I was able to see what was going to be done before they started. Now that the system is installed, I'm absolutely thrilled! I will be referring Anderson Plumbing Heating and Air to everyone! Thanks guys - way to go!!!

Happy Customer - Victoria

R. J.

8/24/2020

We had clogged bathroom drain. Anderson sent a first guy who tried to unclog and clean our lateral line. He was unable to unclog the lateral line despite going as far as 100' towards the main sewage line. At the same time we contacted the city and we had to insist that the plumber file a plumbers report (which he didn't want to do as the tried to up sell us to a hydrojetting service). He told us another another guy would come to mark the lines were the city was going to do some scoping and to do a free video. Hours later a guy showed up mostly concerned with the sale of Hydrjetting for $996. He claimed to have video the clogged line but when he told us which line he had video we knew he had gone on the wrong direction (We built our house and knew exactly the line he was referring to led to an addition not to the main sewage line) and despite our insistence trying to tell him he had gone on the wrong direction he was completely dismissive of the information we try to give him. He took advantage of our crisis to try to sell a worthless service for our specific problem. He was going to hydrojet a clean line that led toward our house addition and not the main sewage line. Had we agreed we would have had $h#^T all over our house. We decided to wait until the city came to investigate and Thank God we did that because they confirmed that hydrojetting would have not done anything our specific problem because our clog was in a different line and worse jet there was an enormous tree root completely clogging that line. In the end, the work to dig out the root took 2 days, they had to close the street and excavate with big machinery to solve our problem. As per the crew working on this, Hydrojetting alone would have NOT removed all of the root, at best it would have removed a small part of it but we would have had to hydrojet again in a matter of a few months as the root itself was too big to be removed that way. Stay away from Anderson; they just want to up sell to more expensive services but not really solve your problem. At least get a second opinion before you hand them out any money. Be an informed consumer and do not let unscrupulous companies take your hard earn money so they can put more ads on TV.

Hollis C.

8/17/2020

EXPENSIVE!!!!! Look anywhere else. They will charge insane prices. ALL of their services and materials are grossly overpriced. Do not hire. Do not go near. I say this because its not just one of their plumbers. Their fixed rates for all parts and services are the highest in San Diego.

Edgar B.

08/02/2019 12:00:00 SA

Called for annual AC Maintenence service (response to ad) and soonest available 2?weeks with a window from 8AM till noon. Received a call at 10:45 AM could I rebook?
My answer was no at which point they suggested it would be between 10:45 and sometime after 12PM!! Having postponed my morning appointments to 2 PM I was not going to cancel and be as rude as Anderson or maybe inept or inconsiderate may be better words.

Rebecca Y.

1/21/2022

We called yesterday to have someone come install a dishwasher that we purchased from Best Buy. We wanted to have a different company install it because we knew one of the valves needed to be replaced, and Best Buy does not offer this. Best Buy charges $169.99 for installation. Anderson wanted to charge $1090 WITH a 3% discount for the same installation, and over $1500 to install the dishwasher and replace what turned out to be a total of three valves. You are forced to pay them $49 just to have them come out. Of course we are not going to agree to this pricing when the high-end pricing for this job is generally $300 (minus the valve issue, of course). To me, it felt like a quick and easy way to get $49 out of unsuspecting customers. Your guys were kind and wonderful, and I'm sure you all do not pay them enough. Your pricing and the way you do business is ethically wrong, and we won't be recommending the company to anybody.

Joseph P.

2/26/2021

Thanks so much Chris and Dave for checking all the sewer lines telling us all that needed and explaining the upgrades needed to solve the problems we were having.
Thanks again Chris, the Pecoraros.

Margaret A.

3/21/2017

Noticed the $99. drain cleaning special so thought I'd give it a try. After calling to schedule an appointment for Monday, received a window time of 10 AM to 2 PM, plus they call you 30 minutes before they arrive.

Dylan D. arrived about 12:30 PM and promptly started to auger the drain line. After peppering him with loads of questions, he had some very helpful suggestions. He recommended the use of a pumice stone and where to purchase the correct additional parts needed to avoid any additional problems. Quality professionalism, kind honest service is what we received.

Definitely will be calling again for our next plumbing job as they specialize in all sorts of plumbing needs.

Joyce G.

7/21/2020

i am very disappointed with Anderson Plumbing . I made an appointment with them for an air conditioning tune up for tomorrow 7/22/2020. I received a phone message today cancelling the appointment they said there were customers who were more in need of their services so my appointment was cancelled & if i call back they may have time in August
Outrageous you say , yes i think so why did they make the appointment in the first place ? who knows ? This is what i think .... i had a coupon for a discounted service - clearly a come on ... they had no intention of honoring it - just cancel the appointment. i would never call them

Dee H.

07/02/2021 12:00:00 SA

The reason I called Anderson plumbing is because my regular plumber was not available on the day that I needed a sink repair. I was thrilled that they could get a plumber out to me that afternoon, and they let me know when he was on the way.
The huge downside was the cost. It was $899 to replace a faucet that I got from the hardware store and 2 angle stops. When I balked, the plumber let me know all the reasons they had raised their prices. Since I was in a time crunch, I paid it, but I knew it was outrageous.
I had him come back the next morning to replace the nozzle on the faucet, and asked him to look at a dripping shower head that hadn't been dripping the day before. He said that it wasn't related to the work he'd done, but he could repair it for another $500. Then he said he could give me a discount, and it would be $300.
I said no, and had my regular plumber come and replace the cartridge on the shower handle....for less than $200. Oh, and my guy wore the booties, whereas the Anderson plumber did not, so when he stepped into the wet shower, and then across the floor, it tracked footprints across the tile.

I'm still seething over the cost. What a scam!
I now see that there are many negative reviews regarding the outrageous pricing.

ps--if you want to know who my go-to plumber is, and who I will faithfully wait for from now on, please see my other reviews.

Lia S.

8/28/2020

They came to the house, changed the filter explained why we needed $7000 worth of work when the whole unit only cost $5000. Not great! I get being over priced but this is not trustworthy- the tech was nice and they were professional but I definitely found a better company that was more economical and did a great job.

Marc S.

9/16/2021

Four hundred dollars to change a filter and program a water softener. It took less than an hour and I drove to Home Depot to get the filter. My lawyer bills at a lower rate just to put it into perspective. On a positive note the customer service is very good. Thesy read my review and completely rectified the situation! Very impressed. Integrity is everything. Thank you.

Mike E.

01/01/2021 12:00:00 SA

When I had to replace the forced air unit in our home in November I got three bids. Anderson was not the cheapest, but it was easily the best. Will was the only estimator of the three who bothered to measure every room and all the hot air floor registers so he could calculate the size of the replacement FAU. As a retired engineer, I was quite impressed with his thorough analysis, not a shoot-from-the-hip guesstimate. He explained our options regarding the replacement FAU and we decided to go with a mid-price 80% efficient unit to replace our broken 60% efficient unit.

When it came time to replace the old unit Russell, the installer, found that none of the 80% units in Anderson's stock would work with the layout of our hot air ducts, and it would be several weeks before it could get one that did. When he told me the news my first thought was the Anderson was trying to up-sell me on the more expensive 96% efficient FAU now that my old unit was removed. To my surprise, he told me that Anderson was going to install the better unit for the price I had been quoted for the less efficient unit I contracted for. Anderson claims they 'wow' their customers, and they certainly 'wowed' me!

Russell did a great job installing the 96% efficient FAU. He was very knowledgable, punctual and pleasant. When an unanticipated problem came up on the last day of the installation he and his helper worked 12 hours, 8 AM to 8 PM, to get the job done so we would have heat that night. That was much appreciated because we had been without heat for over a week. Another 'wow' from Anderson!

A 96% efficient FAU doesn't need a flue to vent the hot gases from the burner, so Anderson removed the old flue from the side of the house, patched the stucco where it had been, and painted the patch to match the rest of the house. Darryl did a 'wow' job of matching the texture on the wall and applying two coats of paint to the new stucco.

Anderson also installed new, insulated hot air ducts in the crawl space under the house to replace the deteriorated, 40-year-old fiberglass and cardboard ducts. They also put new metal registers on all the hot air ducts where they terminated at floor level in the house. They doubled the size of the cold air return so the furnace wouldn't inefficiently short-cycle and installed a new floor grille and filter, and also installed a new, state-of-the-art programmable thermostat. Another 'wow'.

Yes, Anderson Plumbing, Heating and Air Conditioning really does 'wow' their customers, no exaggeration.

joseph k.

09/10/2021 12:00:00 SA

Jorge was on time and professional, informative and was a easy person to talk to and ask questions. Fixed the drain in minutes. Thanks Jorge

erika b.

4/27/2020

I didn't even make it through the first phone call, let alone actually book a service. As a new homeowner, I had a few things I wanted to get checked out in my home and would have brought this company quite a bit of business ranging from plumbing issues I have to a needed AC tune-up and a hot water heater maintenance with some other things in between. Jasmine, who answered the phone needs a crash course in customer service. From the second she answered the phone with the most deadpan hi, my name is Jasmine, how can I make you smile today? To her raising her voice at me when I started to give her my list of requests, it was an unpleasant experience. I had five things to call about. Five. It's not that overwhelming. I get it that plumbing and HVAC issues require two separate visits and services, but to be nasty about it is uncalled for.

When I explained to her that the company advertises for plumbing, heating and air conditioning and I'd like to address those issues, her response was Ma'am, I'm TRYING... before I just hung up and called another company. You know what they did when I told them I have multiple things? They said no problem, let's talk about the plumbing requests first, then we'll get to the other concerns. No attitude, no talking down, no raising voices. The call with Jasmine from Anderson lasted 5 minutes exactly and I got nothing accomplished. The call with the other company? 8 minutes. All concerns addressed, services booked and no attitude.

You will not get my business when your front line who represents you acts like that. It paints a bad picture of what to expect with the rest of your company.

Cary H.

08/03/2021 12:00:00 SA

Bathroom sink clogged and Kristina was able to unclog it in less than 5 minutes. Great job.

Cristina B.

8/30/2021

Our kitchen flooded but the sink was not the problem the outside drain was filling out with water. Called Anderson plumbing and they came in couple of hours later. We had the pleasure of meaning Josue. He was so helpful, explained everything what was happening and answer any question we had. He also shared some tips on keeping my drains clean and clog free. He was done in no time!!! Thank you Josue, if we had to call Anderson again we will definitely ask for your service if it's allowed!!!

Cleo F.

02/01/2022 12:00:00 SA

Your answering service sucks! They lied and they don't know what the hell are they doing! I'm a VIP member and so far I haven't been satisfied with your service. I complained the first time they did some service in my home few months back and your service recovery sucks! I let it go but this time your answering service person lied to me that I needed to get this AC and heater check done before March. I will not mention his name here but I will when u send me survey. I wanted to cancel this appointment due to the pandemic . Your answering service said I needed to have this service check done before March. But I found out from the person you sent to my home that is not true. Anyway I wanted to schedule ahead of time for my plumbing and AC check for May. But your answering service said I have to wait until March to schedule for May. Which is ok but When she told me I do not need to have my service done until Oct. since they just replaced my water heater last October. Well that's the month that my VIP membership expires and you guys are making me confuse because they have been calling me this past week to schedule my benefit service and I scheduled for both plumbing and AC and heater check but I have to cancel due to the pandemic. Now this person is telling me I have to wait until October to schedule it! That does not make sense!

Tally L.

8/29/2020

Thank you for fixing our whole house fan. I know it was a minor repair and I was struggled to find a company that was willing to do the work. The Technician Michael came and found out the problem. Then he cane back in two days to fix the problem. I was very satisfied with his professionalism and service I received. Thank you

Richard J.

7/27/2020

My AC stopped cooling. I had one person, from another company, come out and look at it. He tested the capacitor, said it was fine, put a hard start on it, and still the compressor didn't turn on. He was telling me that I needed to replace the unit and it would cost a few thousand!

Since the unit was under warranty, I called Anderson to see how much it would cost for them to install a new compressor, given that it's under warranty. They sent out Israel Rivera to look at it. He tried replacing the capacitor and the compressor started right up! He installed a new one and installed a hard start as well, just to make sure, then gave me a discount on a yearly maintenance plan, if it's all paid at the same time. Seemed like a good deal and lot faster and cheaper than replacing the unit!

Yes, I'd call Anderson out again! They look as though they know what they're doing and Israel Rivera was a great guy, and knows his business!

Kim P.

02/02/2019 12:00:00 SA

I couldn't be happier with the service from Josh at Anderson. Thank you!
My retaining wall fell on a water line and struggled to get a plumber to tap the line so we could have running water inside. Josh arrived hours earlier than quoted and fixed the water issue. Very pleased with Andersons Customer Service and efficiency.

Eugene T.

3/26/2020

Well they took my first review down so I'm going to make another. I called Anderson pluming on 3/24 to purchase and install a bidet which they quoted me $1800 which is high but due to the current situation and that I've always wanted one I said ok. Spoke to Robert/ John can't remember clearly but we set up an appointment for the 25th in the afternoon which could be from 12-7 anytime to which I agreed. Great! Come the 25th I patiently waited for the plumber to come and quote/install bidet all afternoon until 7 and still no call/no show. I get the current situation and I would understand but the lack of communication was lacking a professional standard. I waited the whole day for this so called 5 star JOKE of a company. I called the next day and all he said was I saw it on the board and then gave me some sorry excuse. They didn't even try to contact me or try to correct things till I left a review on yelp. They emailed me through yelp trying to say their dispatcher tried to call me which was a lie to try and cover there ass and also said in a follow up that my number was associated with another customer which was a lie cause I've had this number over 15 years lol. If you're looking for a professional plumbing company pls do your self a favor and look somewhere else. It's amazing how they've stayed in business this long. Thanks for wasting an entire day of mine!!!

Michael E.

08/03/2019 12:00:00 SA

We continue to get great service from Anderson. Amanda, the technician who came out to do the maintenance on our Anderson-installed heat pump system, was both very knowledgeable and very personable. She took the time to teach me some tips for maintaining the system between visits from Anderson. We will ask for her by name.

We are contemplating having Anderson install a whole-house super filtration and disinfectant system. The price quoted by Amanda was, in my opinion, very reasonable.

Every one of the employees I've queried raves about the work environment, regardless of their gender. This is important to me as I like to support businesses that are owned and/or run by women and which treat their employees well.

I can recommend Anderson without reservation. I hope you hire them and have the same great experience we have had.

Jim B.

7/19/2018

ARE YOU KIDDING ME? $2680 for a water heater?

Anderson came out. Estimate on NEW water heater, $2680.
They never even touched it.

Another plumbing company came out (private installer from Lowes), estimated my water heater at $1200, and then LIT THE PILOT LIGHT. Poof... no new water heater needed.

Anderson clearly only wanted to crook me on a new water heater.

J H.

9/29/2020

I had a main water service line break. while digging it up I hit the copper line that was connected to it. So they had to repair the PVC and the copper. I had it all uncovered. all they had to do is connect it.
They came out within 2 hrs of when I called and the guys did a great job. They were also were very nice and professional. It took them and hour and it costs me $827. They did a great job but thee price was outrageous. I thought the service was amazing but get ready to pay dearly. I thought the price was way to expensive!

Jordy J.

9/22/2020

Richard came over to fix a clogged garbage disposal/drain that had proved too stubborn for the first technician sent from Anderson Plumbing. Not only did Richard unclog the pipe but he was also friendly, professional and willing to explain the nature of the clog in detail. He also waved the fee for the whole service. Where as another plumber from a different service looked at the clog and wanted to charge $300, Anderson charged me a grand total of $0. This I believe merits a five star review.

J R.

4/29/2021

They came quickly to change a toilet valve. The part was $8 and my total bill for their 10 minute visit was $365. If that's not bad enough the guy goes outside for a few minutes and come back to ask me if he can check our water pressure. After he does he says it too high and we need to replace a part for over $1000. So today I have a second company come in to lol and they say the pressure is fine and even if it wasn't we would only need to make a small adjustment on the pressure valve. What the Anderson guy didn't know I'd that we just moved in and had the house inspected and that the water pressure was low. Some how after his visit it was too high. So bottom line is I don't know if he turned the pressure up when he disappeared for a while or what. I think it strange that he disappears and then want to check out water pressure. I would go with another company in the future. Could go broke using this company.

Robert F.

6/23/2018

I called Anderson looking for an estimate to replace my water heater with a tankless water heater and move a drain line and water line in open walls 6 feet. When I called to make the appointment, the operator told me that it's free estimates for a tankless water heater... great - so I setup the appointment.

When the day came, they were on time for the estimate, walked the area, and went back to their van to write up an estimate. They didn't fully break down their estimate (and it was borderline illegible with what they wrote down), but they wanted to charge me anywhere from $13,033 to $18,940 for this project!

The guy had a spec book that listed $6,500 to replace a water heater with a tankless unit... insane. Then, another $6,533 to move the fixtures (don't know where he got this price). Furthermore, at the end of it all, the guy had the tenacity to try to charge me $50 for the estimate - which he said would be refunded if we went ahead with the installation.

I had to push back on him and basically not attempt to produce any payment to get him to waive it even though it was supposed to be free.

Needless to say, I got other bids and none were even 50% of what Anderson wanted to charge.

Randy S.

7/23/2020

I recently hired Anderson Plumbing to replace my central air. They had a special to also replace the furnace and install an air purifier system. My wife has bad allergies and with COVID we want all the cleanliness we can get.
The crew was Johnny Castro, Gary, Vinnie, Mathew Stanion &
Christian.
Johnny was the leader and he is an excellent leader. The crew worked everyday, long hours, with barely a break. Everyone wore a mask. They were all courteous and respectful of our home. The job took longer than was told us. The results are worth it. The house was just as clean when they finished as when they began.
I am very happy with the company.

Jim R.

09/11/2019 12:00:00 SA

Wow all i can say is the service was as good as their commercial. Technician arrived on time, solved the problem and gave me a price.
He had my drain cleared in about 30 minutes and cleaned the area.
Tim Drumel was the technician and was great.

Brian A.

10/26/2020

This review is long overdue! A little over 2 months ago, we had begun a landscaping project. The people we hired did a great job of clearing the front yard but completely disregarded the sewer clear out lines, basically tearing off the caps and packing them up with dirt, gravel, and rocks without our initial knowledge. A day after the landscaping, we had trouble flushing toilets, draining sinks, as well as the start of a constant strong sewer smell. We had worked with Anderson before and were not eager to have them out again because they were definitely more pricey than some other plumbing companies we looked into. However, with the Covid restrictions and our situation happening on a weekend, we were faced with waiting the weekend with no use of water or sewer. Anderson was the only one who would come out for us on that weekend. We were stuck having them come out...and the end result...we couldn't have been happier and thankful!

Morgan was our main technician and he was a SUPERSTAR! He was extremely professional and one of the hardest working people I have ever met. He constantly kept us updated of what was going on and where things were in the process. Although we were happy the pipe was cleared to allow the use of sewer and water the same day, this process turned into something bigger than any of us expected. Through it all, Morgan was our main point of contact and was never without a positive and helpful attitude. There were a couple days, instead of waiting for the proper equipment or for the other crew members, Morgan worked the day by himself, slinging a shovel for a full day, waist deep in a hole in the ground just to help keep on schedule or prep for the next step of the project.

Overall, Anderson made our emergency the best experience possible considering the circumstances. The entire team of workers were all professional, friendly, and helpful. Bryan had come out the year prior and informed us of some issues that may need attention. We ended up addressing them this visit and when we met with him he remembered us...and spared us the embarrassment of the I told you so speech and attitude. A week later when the pipes seemed to clog again, the technician Aziz came out and spent well over an hour working and troubleshooting to clear the line, which ended up not a problem from the repair at all. Anderson has a great team!

The Lifetime warranty on the work seemed like incentive enough to have paid more to have this work done. But the customer service, especially from Morgan and the other techs was well worth what we paid. HIGHLY RECOMMEND this company. Ask for Morgan!

Alicen V.

8/30/2018

We installed a/c duct work with Anderson in July 2016. The experience overall is not to one I'd recommend to others.

I did work with them offline to resolve however I caution people of service/salesmen even using the Costco referral program this was not a smooth transaction for us.

Positives: they were agreeable to compensation without arbitration. Hoping/assuming our incident was one off as they've been in business many years. And I like to support small local business.

Positive: Also we've used follow up service/Maintanenece plan satisfactorily.

Jazmin G.

02/11/2020 12:00:00 SA

We are a VIP member after moving into a new home with high stress and the hot water heater breaking immediately. We were overcharged for the tankless water heater by about $3k, but it was an emergency so we just took the hit. I have had my furnace inspected every 6 months as part of the VIP membership and told both times I need a new unit, how dirty the unit is, and that we are not up to code. I have called home warranty to have the unit inspected after each of these diagnosis only to find out the unit is perfectly fine.

The latest tech from Anderson showed me pictures of how dirty my unit was, but the home warranty tech showed me pictures 3 days later and the unit was not dirty or dusty at all, and it didn't look like the same unit. This makes me wonder if Anderson is using stock library images to scare their customers into services they don't need.

The home warranty service tech looked at the write up of requested services from Anderson and informed me that the mark up was 300-500% of what the actual cost is and told me that 4 out of the 6 items Anderson said I needed were not actual things I needed.

Bottom line: don't waste your money and over pay for work you don't need!

Sherrie C.

8/29/2020

Fast and knowledgeable service. The plumber was efficient and pleasant. I highly recommend.

Jeff F.

4/15/2021

Price too high, not even competitive with other companies- - - do not recommend to use or try

George G.

4/23/2019

Anderson update:
After speaking to the customer service representative Erin Hanson, they have made refunds to my credit card for $550.00 and $157.00 respectively for a total charge of $1,378.00.
Which still makes this service call expensive but a little more palatable.

Nicole M.

05/12/2020 12:00:00 SA

I am an office manager for a small business and as we were getting ready to leave for the day we noticed water coming out of a wall. We called Anderson's and they sent out Ron Miller. I could tell I was dealing with somebody experienced right off the bat. He was friendly and professional and gave us all our options to fix the problem. I will definitely be using Anderson's again for future issues. The building I work in is old and has a lot of maintenance issues so it's nice to find good folks.

Maura M.

12/05/2018 12:00:00 SA

Where do I begin? I was looking at literally a $50.000 remodel in my mom's kitchen due to old pipes I was told needed to be jackhammered out and replaced as well as jackhammering the floor and having to remodel the entire kitchen!! My friend knew someone who works here at Anderson Plumbing, Jade Lemmer who sent out the drain specialist James Blacker, who after a few minutes was able to unclog this old drain!!
It cost me $29.00!!! That's a far cry from what I was looking at before. I am so thankful for Anderson Plumbing Thank You!!

John A.

3/17/2018

Today, John Baer and his excellent tech, CJ, came over to assess an issue concerning the thermostat for our recently purchased furnace. Upon realizing that the initial unit may not meet our needs precisely, John graciously offered to upgrade us to a better thermostat at no extra charge. CJ made sure to not only install the new thermostat properly, but also educate us on the operation of said thermostat.

We have thoroughly enjoyed working with John since the beginning of the transaction. He has been friendly, knowledgeable and professional at all times as he guided us during the initial purchase of the furnace and followed up effectively afterwards. He ensured everything worked properly and, the true test, sprung into action immediately to fix an issue and negotiate an extremely short window on a Saturday morning. I highly recommend John as he has truly made the experience seamless from start to finish.

Joseph P.

05/01/2018 12:00:00 SA

Ron Miller came to our house and quickly determined that the low water pressure we were experiencing was due to a bad pressure regulator. Once replaced, we were back in business.

Thanks Ron

David F.

06/05/2018 12:00:00 SA

Our kitchen sink backed up late on a Saturday. I contacted Anderson through their website. Larry came out first thing Monday morning and snaked the drain. It looked fixed, but several hours later it was backing up again. A call to Anderson was made and Larry returned later in the afternoon to fix the issue. This has happened once before with another plumber about 7 years ago. What was told to me then, by that plumber, was exactly the current problem as Larry explained it to me. Clearly, the problem was not the plumbers' creation.
Pricing on the estimate was accurate and well explained. In fact, it was about the same as the cost incurred for the same service 7 years earlier. Larry was punctual, and professional. I'm very pleased with the work done by Anderson and will use them again.

Victoria S.

2/19/2019

My experience with Dave was the best ever the service I got was outstanding Have recommended your company and Tech to all my friends
Thank you
Victoria Shade

J W.

7/29/2020

I called Anderson's a few weeks ago for a a/c tune up. When the technician arrived and looked at the unit,he gave me a quote of $2,500.00 to 2,900.00 to get it operating correctly. He also said no warranty as the unit was over 30 years old. And then said they could give us a quote on replacing the HVAC system

So why not a nice young man named Will came out and gave us three options and WOW just something we couldn't do at this time with the way things are these days.

So I checked into having my system replaced with a number of other HVAC company's and found one I could a afford at this time and the system is being installed as I type. Now the reason for 3 stars is I found out my a/c condenser is not 30 years old but 18 years old and my heater is not 30 but 18 so please make sure you are aware of the age of your system look at the tags inside no just the one's on the outside. Knowing the age now I might have had the tune up done and replaced the system in the future.

Grace C.

1/30/2018

Hi ,
I had my service furnace inspection with Michael and Jake , they were so nice and checked my furnace , very informative about my unit . Micheal offer me an air scrubber, I may get it soon. But I would love to say , thank you Anderson plumbing for taking care of your customers, I am very happy with my central heating cooling unit.
AWESOME TEAM YOU HAVE THERE !!!!

Edgar P.

08/09/2018 12:00:00 SA

Great customer service every time. Christian came out today and took great care of our AC unit.

Go with Anderson Professional and Courteous!

Tami C.

03/12/2018 12:00:00 SA

I can't say enough good things about these guys! My husband deals with plumbers all day long at work, so when he's impressed that says a lot! Dylan David was out today to snake out our drain in the backyard and unclog our sink in the bathroom...not only was he courteous and fast, but he worked very cleanly!
Thanks Dylan and everyone else at the company!
..

Michael H.

4/21/2020

I had Anderson come out to assess my HVAC system and do a tune up. It was installed in 2001 and I bought the place in 2008. Since I bought it, I have been out of country working and had friends looking after the place. Sufficient to say, they weren't diligent about maintenance. Old system, lack of care, you can guess the rest. I needed it replaced. We settled on a price and it felt very painful! Lol.
The HVAC PROFESSIONALS showed up, yes I capitalized that for a reason. Chuey and Mario proceeded to rip my old system apart. They explained everything, every step of the way. I had a VERY poorly installed, but good, system. I'd been wasting $1000s every year on lost energy.
These guys worked tirelessly to get my system back on line. They found weak points that I had never noticed and genuinely cared about their work. The pride was evident, as was the knowledge. I work in construction management and know a thing or two but Anderson staff opened my eyes on a few things. As a professional in the Industry, I can't recommend Anderson enough. From the sales staff, to the techs, to the subs they hire for the electrical connections, they are all top notch pros! You may find a better price but you will NEVER find a better installation. Did I mention they match the manufacturers warranty with their own labor warranty? But wait there's more! A third party comes out to verify the job was done right! They fully test the system at no charge! Perhaps I'm gushing but this company went WAY above and beyond and gained a customer for life! Choose wisely, cheaper is never better!

Paula P.

8/21/2018

I utilized their 49.00 special to have my hot water heater flushed, that I now realize I could have done myself. There was suppose to be an in-depth analysis and there was only a visual analysis which I agreed with. I was badly in need of a new hot water heater. His quote kept going, and going, and going!!!! With all the expensive extra charges a 40 gal HWH replacement by Anderson's came to a shocking 2,100. I declined his bid and called ASAP (which I have done business with before) and they gave a quote over the phone for $1,000 cheaper and installed it later that same day! Love my new hot water heater!
Yes Anderson Plumbing's advertisement says that they will WOW you... well they sure did! Shame on you Anderson for way over-charging customers.

Mike T.

5/28/2018

They came out on a Sunday of a holiday weekend and fixed my issue and explained to me what happened. Really glad I called them!

Nancy B.

11/03/2017 12:00:00 SA

We just had Andersen heating and plumbing come out to do a check up on our heater and A/C unit at our new home. The air conditioning was not getting cool enough on the really hot days. The technicians names were Junior and Raul. They were extremely courteous, professional and informative on what needed to be done. Junior explained all the possible scenarios and their associated cost. This enabled us to make an informed decision on the necessary repairs and upgrades. We have used them the past and have highly recommended them to family and friends. Their VIP program is awesome! Team JR rocks. (Junior & Raul) We would never use any other company.

David F.

06/04/2020 12:00:00 SA

The tech arrived on time, did excellent work, was very friendly, knowledgeable, quick, clean and showed us what had clogged our drain. He gave me a Veteran's discount on top of their special deal.
The dispatcher kept me informed of timing. Excellent service and trusted because they are A+ rated by the BBB. Highly recommend APH&A.

Jeff B.

12/27/2017

My Goodman company Furnace stopped working , instead of using one of my dependable new construction sub contractors , I decided to give Anderson a shot , I made an appointment they showed up on time , the tech was courteous , and organized , they took the motor out of the unit and saw a tiny amount of rust on one of the many heat exchanger eyelets , the tech concluded , falsely that the heat exchanger was cracked then proceeded to ask me to meet with his manager to discuss options ( for a new system ) , I paid the 68.00 service fee and said good bye , I went to the supply house , bought a $ 4.33 roll out switch installed it and a new circuit board in about an hour and the system is back running like a champ , it must be miserable to be an average homeowner and be at the mercy of repair people $ 4.33 vs many thousands of dollars for a new system

April R.

10/08/2017 12:00:00 SA

We had a pluming issue and have yet to find a plumber we trust. This was my first time using Anderson and I'm glad we did. Our kitchen sink was backed up and would fill with water if our washer was running a cycle. We called them and they said they could be here in a window of time. Which isn't exactly ideal on a weekend. Or any day for that matter. However, we told our guy to please try and make it out early. He came around 10 and was finished in an hour. Dylan was very professional, efficient and explained the issue. We will definitely use Anderson plumbing again. He did mention their business is growing and most people are using their heating and air services. Use them for plumbing as well! Thank you for fixing our issue in such a timely manner.

Angel M.

11/20/2019

I made an appointment with Anderson after receiving their mail flyer for their $53 drain clean special. For the first time ever, I decided to schedule a proactive check on a sink that had a bad smell coming from it. Most of the time we call a plumbing service once something bad has happened and it is too late! The service tech, James B., was really nice, explained things patiently to me, and showed me some maintenance I could do myself to keep things running smoothly and smell better. Due to my positive experience I will call Anderson Plumbing again should a problem arise in the future. And it is virtually a guarantee that it will since I live in condos built in 1973 and there are frequent plumbing problems here. Thank you for the great service!

J.C. M.

2/13/2020

Used the online discount for $53 single clog. Aziz came and was very professional and courteous, easy job.

Poppa t.

10/31/2017

I had such great feelings about this plumbing company as I love their philosophy and most of the plumbers I interacted with were good.

A couple of issues though which means I will not be using their services again.

I had a back up and called for snake and unclogging.

They said they had to remove the toilet to unclog it and that would cost hundreds of dollars.

When we had a major back up a week later we called them to replace some old cast iron. They told us the previous guy shouldn't have left us with a clog drain and he could've done something to remedial the issue.

So they do almost $3000 of repair, they tell me they'll sent a camera down the drain and I will get that video.

It has been two months and no video.

I contacted them via their website and no response.

When you make the first ever call to them they are amazing. Then once they take your money it's silence and customer service goes out the window.

It is a great concept but if you are expecting fakery good service to hook you into very expensive plumbing, then go with this company. I was willing to pay a premium to get a premium service but this is NOT what I got. So disappointed.

I feel like I got suckers by the deals on their website and that lead to no better service than you regular plumber, if not, worse service as all the promises are just a farce.

Jaime H.

6/29/2020

Needs more stars!
Middle of the night they came and treated us like a priority! Friendly is an understatement!!! Super satisfied with their installations of 2 units and theIr efficiency as well!!
Office staff is amazing as well!!!!

Elsa P.

1/15/2021

Excessive prices, resending my original review on another service. Not worth it $700 for a shower cartridge change and shower handle. wtf! This was not major plumbing. Never again!!!!!

Erin M.

11/07/2018 12:00:00 SA

Update: A rep called me back to explain what happened and why the on call tech did not call me back. I understand these things happen sometimes employees drop the ball and I appreciate the call back from them.

I updated my stars from 1 to 5 based on the response. as a business owner I understand these things happen and whats important is to resolve the problem once its brought to your attention.

I called the 24hr service line at 8pm last night and talked to someone and asked for someone to come out now to fix a overflowing toilet. They took all my details and then did not call back until the next day 7:30am and left a message that I should make an appointment with them. They should not advertise 24hr service if this is not true. Good thing I called Roter Rooter at the same time and they came out it within the hr. I also called Bill Howe and their technician got back to me quickly although I already had Roter Rooter in route so called them off.

Albert R.

6/28/2019

Gary G did an HVAC inspection yesterday. He was very courteous, efficient, informative, very personable, and did a thorough inspection. I give him 5 stars. There was no charge due to our VIP membership

At the same time Rodolfo V and Katherine did a plumbing inspection. There was no charge for this, also due to our VIP membership. I give them 5 stars for their proficiency and personalities. I also had them install kitchen faucet, and their initial price was rather high. My wife and daughter complained about the price and, after they spoke to the office, they made a reasonable price offer.

After reading the reviews here I see that there is a rather overwhelming concern with their pricing among their clients. I went back over my records with them and it did seem like their prices were fairly high. Their is always a price for competence and there is a question in my mind as to which of the other plumbing outfits have a comparable group of competent and personable employees.

Jim C.

09/08/2017 12:00:00 SA

$10,000 to re-pipe and re-line sewer line due to root intrusion. Less than two years later, roots penetrated again.

Anderson has come out (charging each time) to assess. They blame the city. The city came out and puts blame on the property owner side.

Nothing but the runaround from Anderson. Very disappointed in this company.

JD R.

12/07/2019 12:00:00 SA

I have to ask who was the Doctor that did
Mrs Anderson's facelift and whatever else? Wow good
job. Need a new picture on the truck.
Happy for her. Daughter is a doll adorable young
woman.

Pam B.

05/01/2020 12:00:00 SA

They were incredibly friendly, personable and professional. Our service tech Josue Gonzalez was the best! He did the drains for my sister and highly recommended him so I called and got the same great service from him. Keep up the good work we will call Anderson from now on.

Derek W.

8/14/2017

We've used Anderson three times. Needless to say, although they can do the job technically well, they are priced too high and are too focused on the sales of service plans. The prices often have multiple add ons which can make a job which should cost perhaps $500-$700 up to $1,100.

You can possibly expect to pay:
1. evaluation fee $68
2. service install blower $700 (online the blower may cost 1/3 of this) good idea to ask if you can purchase your own and then they install
3. limited access equipment $122 (to spend 10-15 min removing the motor from the blower)
4. special order fee $83 (to pick up an item 1/2 a block from their facility)
5. replace capacitor $104

So all in $1,077 to replace a blower and a capacitor.
In fairness, although the freon was initially showing low pressure, they didn't try to get me to buy that for $660 (their asking price) as the pressure showed higher after the fan was blowing temporarily.

We have six properties and even though we have purchased the VIP plans in the past, that has no impact on another system or property. I realize I need to find a reliable local HVAC contractor who I can call regularly without having the feeling of being gouged every time. It just leaves this odd feeling like they are just doing a money grab. The sad thing is, I don't really think it's the technician but just how they manage them. Being a repeat customer with multiple properties doesn't seem to matter for any particular transaction.

I'd rather pay a $125-150/hour labor rate plus parts at cost as that would be fairer.
The labor portion of this job was at most 3 hours and the material cost was perhaps $300, so they effectively charged $250/hour for the labor or $200/if drive time if factored.

Even if their overheads are 50%, if they pay their technician $100,000 year, they are $50/hour too high.

As I explained to the technician, we only use this unit about 20 days of the year as we have an upstairs AC unit for more frequent use.

So my advice, get a detailed quote in writing and then call one or two others to shop before authorizing the work.

Dylan D.

11/04/2019 12:00:00 SA

Made an appointment for 12-1pm. No call no show by 1:45pm so I called their number. Looks like they scheduled the wrong day and time. I will not be using their services but other providers instead.

Phil M.

8/13/2019

BE CAREFUL when dealing with this company. Last week our A/C system broke. We called Anderson and they sent out a technician. She said she could give us a temporary fix, but we needed a new system. The money we paid for the temporary fix would be deducted from the cost of replacing the system. She then called a sales person who came to pitch a new system. She said we needed new venting as well. We were given five options ranging from $21,000 to 13,000. Before leaving the tech charged us $748 for the temporary fix that had NO guarantee. We are an elderly couple living in Poway and know all too well what the heat is in August and September, so we felt pretty desperate. We signed up for an option, but after talking it over realized we needed to cancel it and get some more estimates. The next company to give us an estimate said there was nothing wrong with the venting, but did suggest the air conditioner should be replaced. We will be getting several more opinions and quotes and then make a decision.

The technician and sales rep were both very nice people and for that we give the company two stars, but everything else left us feeling very uncomfortable. Charging $748 for temporary fix was outrageous. We especially felt uncomfortable with the lack of line items. For example, we were told each estimate had included in it the deduction for our temporary fix. How in the world did we know that if we couldn't see line items?

Many people have written of good experiences with this company and for them I am glad. However, for us, this experience left us very uncomfortable and moved us to seek other quotes. We simply say to anyone else in this situation, be careful.

Roy B.

4/13/2020

Johnny and Bryan were thorough, pleasant, and professional in checking out and tuning up our rooftop heating and cooling system after the heater mysteriously did not work for one day only.
We are pleased with Anderson service.

Kenny P.

9/28/2018

4 years ago I went through a cheap shop to get my AC installed. I paid about half the price like an idiot and it never worked properly. The unit kept breaking due to cheap and improper install and no testing and over 4 years it was never working right and broke every summer. Currently in small claims with them...

Now that I know way more than I should I had Anderson come out to diagnose and do the job right. They were awesome and my unit FINALLY runs amazingly. Their customer service is great and they bend over backwards to help! Their 10-year warranty for parts AND labor is unheard of. In my case, every repair and breakage with the other company was more labor even though they had parts warranty. Now if anything breaks I'm 100% covered. You will pay more with Anderson, but it's worth it. Don't be an idiot like me and just pick the cheapest quote, do the job right the first time with the proper warranties in place.

John B.

6/14/2017

Saw the ads about how they would WOW me. They did.

I called and explained on the phone that I thought that I might have a water leak in the line coming into the house. They sent someone out to check it out. After looking at it he said, Yeah, you have a leak in your main line. We don't do fix that sort of thing. Good luck.

Oh yeah, for that nugget of information we'll ask for $150 + tax. What? Wow! I'd never recommend that anybody use them for anything and I'll never call them again.

Sonia P.

7/28/2019

Customer service gave me a refund, so I paid $200 total for the service. I was told I should have negotiated price with the technician, then asked me to change my yelp review so that's what I'm doing.

Mark G.

10/22/2019

awesome brent completed the replacement of our prv or pressure regulator valve yesterday. such a relief after other required water related repairs!!!!

always great service from the skilled teshs at anderson!!!

John F. G.

8/31/2020

Be careful getting a estimate from these guys , or any plumbing company. Always get yourself a second , and sometimes even a third estimate , if its a simple job and they asking more than $200 for a job they can get done in less than hour. All plumbing companies varying in price, and some try to take advantage of you if are willing to pay anything , and don't know that much about Plumbing. I am not going to say, Ander__ Plu__ing , No, No. But they did give me a very interesting esimaste of $7,000 before my 2 other Plumbing companies gave me an estimate of $1,200 to $1,500 for the same job; Go Figure?

Leo L.

03/12/2021 12:00:00 SA

So, we were preparing for a wedding shower on Sunday March 7thmy wife had tents in the back yard cooking etc. on Saturday in preparation for the 25 people that would be in attendance on Sunday. In trying to get the hose off the hose bib in the backyard I cracked an old weld.... house is over 60 years old....and water was leaking into the wall...we could see it, but this was for sure beyond my capabilities to repair. The water was shut off to stop the leak and as you can imagine things in the kitchen came to standstill. Leo Duron showed up after another call at ~9:30 Saturday evening and talked us through the repair. What a professional and great person and plumber. So, the water was turned back on at 11:00 PM and showers etc. could all resume in the am. I enjoyed talking to him afterward the repair and we came to find out we both have sons that are Leo Jrs. It was fun talking with him and the party was a huge success.
Thanks again Leo for you friendly demeanor and being there to make sure this got fixed. Leo Legidakes Sr.

Andrea H.

03/11/2020 12:00:00 SA

We had a kitchen sink plumbing issue and called Anderson Plumbing Heating and Air. They responded quickly and the problem was quoted, scheduled and fixed ASAP. EVERYONE from the call desk personnel to the plumbers themselves were polite, timely and far above professional. HIGHLY RECOMMEND!!!

Shanna V.

1/13/2020

We came home to a flood from the bathroom of the house water everywhere! We called Anderson and they had a technician out that same day! Brent showed up and explained what happened, what to do, and how to fix it. He fixed it on the spot!! He was amazing, professional and took care of everything we needed! Thank you Anderson for such a great experience! We will definitely be referring you to everyone we know!!

Yfdgv B.

12/20/2018

I recently bought a house. Upon using the furnace, I identified a gas like smell coming from the vents. I shut the system off then called several HVAC companies I found on yelp on Saturday. After explaining my case to about 8 companies, Anderson's was the only one that was concerned of the gas smell and was determined to come out that day to inspect. Every other company (even those with higher review ratings) didn't seem concerned enough to send someone out.

That day the technician (Christian) came out and identified the regulator was no longer functioning and needed replacement. At the same time he checked several other components of the system to ensure everything was good.

The part had to be ordered and it took a couple weeks to get the parts in and finish the work. Once it was complete the furnace was running perfectly.

All in all, the point I want to make the most is Anderson's staff was the only one who saw a concern with gas smells that I mentioned. No other company offered to send someone out that day. I recommend Anderson's to anyone looking for furnace work and I will be a returning customer.

L. F.

09/08/2020 12:00:00 SA

Please beware of this plumbing company. I will never call them again.
This company will take advantage if possible. Anderson Plumbing turned off the hot water to my washing machine, master bathroom and kitchen. Anderson would not connect the pipe so that I could have hot water to the washer, bathroom and kitchen. Instead, this company wanted to repipe the entire house for over $42,000.00 to fix the problem. So far they charged me almost $2,000. They also violated California Code by not testing for asbestos and lead paint before cutting and opening the drywall in at least 3 different places in the home. I may report them for this violation. This entire process took them almost 2 weeks and very little was completed to repair the issues. A different plumber had to be called to connect the capped pipe so that there was hot water to the master bathroom, kitchen and master bathroom. Their charge was less than $350 and the problem is now fixed. Anderson Plumbing will not be fixing any water pipes in this home for $42,000. Beware, especially if you are a woman!!

A J A.

09/08/2019 12:00:00 SA

Wanted tune up on my AC unit. Received a post card from Anderson so called. Woman asked what day of the week so I told her next available. 2 weeks out. Fine. Then she could not commit to a 3 hour window from 12-3. So I asked for next available. She had next is a morning but needed 7am-noon time frame. When I said I cannot give more than a 3 hour window of time, she said they call in advance so I can go run errands if I need to. I said I actually HAVE A JOB & need to work. Then she suggested I make the appointment and cancel if I cannot be here. Now what would that accomplish? I would wait 2 weeks for an appointment I most likely cannot do? Understand service people need a time window but 5 hours is ridiculous especially when I was so open on what day and weeks out. I called 1st Choice AC in Escondido. Handled same day.

Napoleon F.

02/03/2020 12:00:00 SA

Fast & Furious, and Super Friendly! Had an emergency plumbing issue with the kitchen sink on a Sunday Super Bowl Sunday with a house full of guests. Aziz came within the hour and quickly resolved the issue. Great and prompt service!

Christine P.

12/09/2019 12:00:00 SA

Outstanding service! I am going to list the series events just to show how efficient their customer service is. I put in an online request yesterday morning. I immediately called in to ensure they got it and was connected to a rep in less than a minute (no long hold times like most of these companies). The rep was able to schedule something the very next day and informed me that I will get a call about 45 min in advance. 15 min after I got off the phone with the rep, another rep from Anderson plumbing called stating they received my online inquiry and noticed everything is already scheduled and just wanted to make sure everything is good to go. So the response time from both phone and internet inquiries was impeccable. The next day, I missed 2 phone calls that the technician was going to arrive in 45 min so I called in, got connected to a rep right away and while I was on the phone, the technician called for a third time in which I was able to answer and confirm I will be home. I switched over to the rep and confirmed with her that we're squared away and I will be meeting the technician within the hour. Once, I arrived, I met with the professionally looking technician, James, and prior to walking into the home he puts booties on, even though I walked right in with my shoes (still respected my floors). He came in and assessed that he was able to unclog the drain, mentioned the special would apply, and ended up doing it in less than 5 min. He put his equipment away, i signed the paperwork, he mentioned there was a warranty in case it clogs again and will fix it with no additional charge, paid with a credit card, and we both went off to continue our day. Outstanding service. Best by far. The process was extremely efficient and painless. Will definitely be using them for future services!

Patricia W.

07/08/2019 12:00:00 SA

I've been trying to get drain work done with these people since last week. My clogged shower drain could not be fully opened up at the first appointment, so they scheduled a camera inspection six days later. Now, I've been hanging around for three hours waiting for them and just got a call that they can't make it today. They offered me another appointment 10-days from now. So I'm out $120 for the first visit and my problem is not going to be resolved until 15 days from my original call. I'm not wowed!

Update: In addition to the seemingly canned response here, I got two phone calls apologizing and offering a new appointment. Too bad their plumbers are not as efficient as whoever reviews their Yelp page. I've moved on. Have another plumber coming tomorrow with a one hour appointment window (not Anderson's open ended after 12:00.

None O.

1/29/2021

Had a technician at my house today to fix a leak in my wall that was caused by a faulty shower pipe. Trevor was so thorough trying to find the source and even gave me several course of action options . I was treated so well that the stress of the situation was greatly diminished. Thank you Anderson Plumbing, Heating and Air for the wow factor. Your service is definitely 5 stars!!!

Anita H.

07/04/2019 12:00:00 SA

PRICE GOUGERS!!

On March 21st, I had them come out for a $49 water heater flush. While they were doing that, the tech asked me about my anode rod. I told him I'd never replaced it and asked him how much it would cost. He told me $441. I said no thanks, that's a little too steep for me.

I was prepared for the question - thinking maybe I'd have it done - and knew the top-selling rod at Home Depot was $38 bucks, and a step-by-step DIY YouTube video took all of 18 minutes.

I then told him I had two shut-off valves that I needed replaced and asked him how much that would cost. He said he'd have to take a look so I showed him the underside of my bathroom sink.

He bent over, took a look, and when I asked him what he thought - I swear I'm not making this up - he said $441. Again, no thanks.

The next day, a cheerful young lady called asking about my service experience. I told her the flush was fine, then took the opportunity to express my sheer disgust with the price gouging practices of Anderson Plumbing Heating and Air.

She meekly said she would mention it to management. Like they don't know.

Joann W.

1/25/2021

It is true Anderson Plumbing has reached out to me and are researching the situation. My contractors plumber did say the job they were quoting at $1800 is about a $400 job. If it had needed to be completed. I'll be going with a private plumber from now on for sure.

Rick H.

7/19/2019

Anderson serviced my AC five years ago and did a great job. Very professional, very through. Had them come out last month to do the same and oh my, what a difference. They wanted to up sale. The work they did cost 3x as much as last time, and the AC was barely working when they left. The tech said it was because it was hot in the house and would cool off after time. Well, it didn't and just got worse. I didn't trust them to come back out because of the up sale so called another small company. They came out and did a service and now it's working great again and cost WAY less. Disappointed in Anderson to say the least. They've definitely lost a customer! I give two stars because they were on time for the appointment, their call service was polite and professional, but that's about it.

Ron R.

1/21/2020

The plumber that came to our house was very friendly.
She was knowledgeable and took care of our problem
in a timely manner. Kristina A. was great.

Jordan L.

1/15/2020

Great and reliable.
They were able to fix the motor on our very old AC unit and warned us that this will only last 1-5 years
Thanks Seth and Chaz

Robyn R.

9/17/2020

Have used Anderson Plumbing Heating & Air a couple times. 2/3 of the experiences were good. The techs were polite & efficient. The last experience was an A/C tech that came out. Right off the bat he had a bad attitude. He was scoffing at anything we said. He ended up not even working on our unit, claiming he was too big to be working in such a small space. Ended up leaving. We ended up going with a different company, had a tech come out who was BIGGER than the last tech, and actually said whoever said they weren't able to fit in the space should be fired. To me it just looked and sounded like Andersons tech just flat out didn't want to work. My husband and I understand not every employee can be a Rockstar, but they missed out on a couple grand that we ended up paying the other company to fix it, simply because their tech had a bad attitude. Just something to think about.

Tj P.

7/17/2020

We called over a month ago asking about an AC tune up. They said they were booked many weeks into the future but we could be put on the schedule for the first opening. Here we are, day of the appointment, almost 5 weeks after my first call, I get a voicemail from Anderson saying they got too many calls recently and can't make our appointment but would I like to reschedule? What's the point of making an appointment if you're just going to give away the time slots to people that call in? Who's to say that they're not going to do the same thing on my rescheduled appointment?

William D.

10/10/2019 12:00:00 SA

Awesome. Prompt service clearing a kitchen drain. We had scheduled with another drain service, and they no-showd? keeping us waiting for two days. Finally could not lock in a timeframe for sure, and said they would try to get to us the next day. Anderson scheduled us first thing. They did not keep us waiting, and called in the AM to let us know exactly when the plumber would be there. Excellent customer service and professional results! I highly recommend Anderson Plumbing!

Dennis D.

10/25/2020

Superior customer service and satisfaction. Octavio, our service technician, arrived promptly as schedule for a non-emergency Sunday appointment (Props to APH&A for offering this service 7 days a week). He quickly assessed the issues with our clogged kitchen sink and provided us a detailed estimate before any work was initiated. Based upon his service suggestions, we had him install a clean-out tee, snaked the sewage line and clean-out the garbage disposal assembly itself. Octavio politely addressed all of our questions, provided maintenance recommendations going forward and was extremely neat & tidy with his work. We appreciated the manner in which he treated our home. Totally satisfied with his expertise and would add that he along with two other APH&A employees, Samantha & Nathan, were quite customer service oriented.

Rodrigo Z.

7/27/2019

Schedule and appointment ask me a lot of questions, they call me to confirm one day before, then they didn't show up to the appointment, call them to see what happened and then they don't call back.

Tanya S.

12/06/2019 12:00:00 SA

Our master bathroom shower pipe broke and I awoke to a flooded kitchen and garage. I called Anderson and they had someone out within the hour - They also, as a courtesy, called Apex Restoration and by the afternoon, the drying out and pulling down drywall had begun. I ended up needing a drain specialist and Anderson sent Bernard out ASAP. He was not only incredibly kind and friendly, but so knowledgable - knew exactly what to do to fix the issue and also (as long as our walls were completely open) recommended what needed to be repaired to our 20 yr old home so as to avoid issues in the future. I completely trusted him and felt like I was working with a family member. I was so thankful and VERY impressed by how quickly Anderson helped me and sent someone out. THANK YOU - saved me some nerves in a very stressful situation.

Amy F.

9/18/2019

Anderson Plumbing Heating & Air saved the day for us. Our AC broke and with the temperature rising to 90 degrees in the house, it became an emergency with our infant. Maria Lopez was our technician and did a wonderful job. Very professional. Highly recommend!

Rick H.

7/19/2019

Anderson serviced my AC five years ago and did a great job. Very professional, very through. Had them come out last month to do the same and oh my, what a difference. They wanted to up sale. The work they did cost 3x as much as last time, and the AC was barely working when they left. The tech said it was because it was hot in the house and would cool off after time. Well, it didn't and just got worse. I didn't trust them to come back out because of the up sale so called another small company. They came out and did a service and now it's working great again and cost WAY less. Disappointed in Anderson to say the least. They've definitely lost a customer! I give two stars because they were on time for the appointment, their call service was polite and professional, but that's about it.

Ron R.

1/21/2020

The plumber that came to our house was very friendly.
She was knowledgeable and took care of our problem
in a timely manner. Kristina A. was great.

Jordan L.

1/15/2020

Great and reliable.
They were able to fix the motor on our very old AC unit and warned us that this will only last 1-5 years
Thanks Seth and Chaz

Robyn R.

9/17/2020

Have used Anderson Plumbing Heating & Air a couple times. 2/3 of the experiences were good. The techs were polite & efficient. The last experience was an A/C tech that came out. Right off the bat he had a bad attitude. He was scoffing at anything we said. He ended up not even working on our unit, claiming he was too big to be working in such a small space. Ended up leaving. We ended up going with a different company, had a tech come out who was BIGGER than the last tech, and actually said whoever said they weren't able to fit in the space should be fired. To me it just looked and sounded like Andersons tech just flat out didn't want to work. My husband and I understand not every employee can be a Rockstar, but they missed out on a couple grand that we ended up paying the other company to fix it, simply because their tech had a bad attitude. Just something to think about.

Tj P.

7/17/2020

We called over a month ago asking about an AC tune up. They said they were booked many weeks into the future but we could be put on the schedule for the first opening. Here we are, day of the appointment, almost 5 weeks after my first call, I get a voicemail from Anderson saying they got too many calls recently and can't make our appointment but would I like to reschedule? What's the point of making an appointment if you're just going to give away the time slots to people that call in? Who's to say that they're not going to do the same thing on my rescheduled appointment?

William D.

10/10/2019 12:00:00 SA

Awesome. Prompt service clearing a kitchen drain. We had scheduled with another drain service, and they no-showd? keeping us waiting for two days. Finally could not lock in a timeframe for sure, and said they would try to get to us the next day. Anderson scheduled us first thing. They did not keep us waiting, and called in the AM to let us know exactly when the plumber would be there. Excellent customer service and professional results! I highly recommend Anderson Plumbing!

Dennis D.

10/25/2020

Superior customer service and satisfaction. Octavio, our service technician, arrived promptly as schedule for a non-emergency Sunday appointment (Props to APH&A for offering this service 7 days a week). He quickly assessed the issues with our clogged kitchen sink and provided us a detailed estimate before any work was initiated. Based upon his service suggestions, we had him install a clean-out tee, snaked the sewage line and clean-out the garbage disposal assembly itself. Octavio politely addressed all of our questions, provided maintenance recommendations going forward and was extremely neat & tidy with his work. We appreciated the manner in which he treated our home. Totally satisfied with his expertise and would add that he along with two other APH&A employees, Samantha & Nathan, were quite customer service oriented.

Rodrigo Z.

7/27/2019

Schedule and appointment ask me a lot of questions, they call me to confirm one day before, then they didn't show up to the appointment, call them to see what happened and then they don't call back.

Tanya S.

12/06/2019 12:00:00 SA

Our master bathroom shower pipe broke and I awoke to a flooded kitchen and garage. I called Anderson and they had someone out within the hour - They also, as a courtesy, called Apex Restoration and by the afternoon, the drying out and pulling down drywall had begun. I ended up needing a drain specialist and Anderson sent Bernard out ASAP. He was not only incredibly kind and friendly, but so knowledgable - knew exactly what to do to fix the issue and also (as long as our walls were completely open) recommended what needed to be repaired to our 20 yr old home so as to avoid issues in the future. I completely trusted him and felt like I was working with a family member. I was so thankful and VERY impressed by how quickly Anderson helped me and sent someone out. THANK YOU - saved me some nerves in a very stressful situation.

Amy F.

9/18/2019

Anderson Plumbing Heating & Air saved the day for us. Our AC broke and with the temperature rising to 90 degrees in the house, it became an emergency with our infant. Maria Lopez was our technician and did a wonderful job. Very professional. Highly recommend!

Lesley M.

10/01/2018 12:00:00 SA

I find it ironic that this company replies to customer reviews defensively and insists that they provide extensive employee training to make sure that their technicians and plumbers are up to date on city codes, I'd be sitting here laughing at that if I wasn't so annoyed with the management and customer service care, or lack there of. Yes, I read quite a few of the negative reviews posted here on yelp and saw that I'm not alone in my experience with Anderson Plumbing and Heating. I'm just another mistreated and kicked to curb customer, once they get that money they are less than willing to admit they have made a mistake and they certainly don't want to bend over backwards to rectify it.

They installed a new air and heating system in a house that my mom owns. They tout their ability to do a complete job, from start to finish, pulling permits, scheduling inspections, duct work, plumbing, attic and foundation work, etc. For the enormous price that is paid for this job, the warranty, the assurance that everything will be taken care of, you would assume that things will go smoothly. You would be wrong.

My mom was hospitalized about six weeks ago and I was taking over some of the responsibilities for the house and the work that needed to be completed. The final inspection was scheduled and I met with the inspector who told me that Anderson Plumbing had neglected to dig a drainage system for the side of the house, to drain condensation away from the foundation of the house. He further stated that this was a problem with this company in the city and he had previously made them aware of this issue. For a company that claims to be up-to-date on current codes and training issues, I'm really surprised that they didn't know anything about this *sarcasm*. The inspector offered to come back that day and check it out if the company fixed it as they were due to patch a wall that afternoon. When I called them that morning, they were apologetic about the situation, but said they weren't sure if they could fix it that day, the man I spoke to said he would have someone named Ashley call me back. Instead my call was returned by Sarah and she was not apologetic or friendly, she said that someone could come out the following week to put in the drainage system and that if I had a further problem I could speak with a manager. I have to say I really found this attitude to be problematic, especially given that this company caused the problem in the first place. If they hadn't neglected to install the drainage ditch in the first place, I would not have had to sacrifice so much of my time making phone calls and sitting around waiting for repair people to show up to correct their incompetence! And the attitude that was displayed was seriously ridiculous and while I wanted to use another word, but I'm also an adult who is cognizant of the example I set for my own child..So instead I had to waste yet another day waiting for workers to come to install the drainage ditch and when they came out they spent more time on their cell phones than they did working and then they just disappeared without letting me know they had completed the work, what a great bunch they were indeed. I'm left assuming that I'm able to reschedule the final inspection, because I'm certainly not going trust anyone at Anderson to do that work for me, especially when I never heard anything back from the supervisor I requested to speak to, I'm extremely underwhelmed by the lack of customer service..they inflate the price and they don't even have anything to show for it, so sad and pathetic. I would not recommend this business.

Brant B.

9/24/2019

Jane rocks! We had a disagreement and she made it all better. Nice work!

Gerald D.

4/13/2019

I had a plugged kitchen drain today (Saturday). A technician was here within a couple hours.They also courtesy called thirty minutes before he arrived. Michael arrived on schedule with floor protective booties. He had the drain cleared and cleaned up the area (they say better than they found it). Great job! Highly recommended and definitely will use them again.
Thank you Anderson Plumbing and Michael H.
jerry

Robert B.

12/30/2019

We called Anderson plumbing they were respectful quick and professional the Toilet housing broke and they knew just what to do after giving me options. They fixed fast! They WOW this client!!! Thank you Anderson plumbing

James C.

11/09/2020 12:00:00 SA

I responded to one of their ads to clear a clogged drain (we had a very-slow draining bathroom sink). Setting up the appointment was easy with a call (I had to reschedule which went easily too). The technician who came for service was courteous and promptly unclogged the drain. My experience with them is that they're professional and courteous. I recommend them.

James H.

11/06/2020 12:00:00 SA

After having multiple companies provide estimates to install heating, A/C and replace all duct work in a split level home built on a subfloor. Anderson Plumbing came in and did a wonderful job and the crew were First Class on everything thing they did and engineered to make my home a temperature controlled energy efficient environment. I was very impressed with everyone with whom we worked with on this project. The workers were very polite, timely and respectful. I am very happy we decided to go with Anderson Plumbing and feel assured that we experienced 5 Star Service from start to finish. Thank you!

Jerry M.

11/03/2020 12:00:00 SA

I posted earlier (10/08) and gave a three star rating. I did not feel the charge was entirely too high based on the work done. Erin responded today. I called her and to make a long story short she proved Anderson Plumbing, Heating & Air is committed to providing topnotch service to their customers.

Rodante S.

12/14/2020

Katrina arrived on time , very professional, informative, and did an outstanding job. I will recommend Anderson plumbing to my friends and family members. They provide 5 star service and will be using their service again, thank you .

Elliott S.

09/02/2020 12:00:00 SA

From the estimate to the installation to the professionalism, Anderson definitely lived up to their slogan of wowing the client. We needed a new A/C and Anderson came through. The estimate was in line with our budget and when the first installers recommended we replace our 30 year old duct system it was an easy decision because their professionalism already earned our trust. We did not feel we were being sold a bill of goods we didn't need. Both installation teams left the place cleaner than when they arrived. The team that completed the new duct work did an amazing job and were always willing to answer my questions about the work. They truly wanted to confirm we were happy with the completed work. We also had an estimate for a tankless system that was reasonable but the technician also recommended a whole house filtration system. Very reasonable too. So now comes the above and beyond. I had a question regarding upgrading my thermostat to a smart home thermostat. A technician returned my call to discuss it. There was no sale to be made and no warranty work from the past job. Just an Anderson professional willing to answer some homeowner questions so we were confident in our decision. Great service. We are happy Anderson does more than just HVAC since we have some upcoming plumbing projects. We will be calling on Anderson to install a tankless water heater and whole house filtration in the near future. Great company that we highly recommend!

Chaplain A.

10/26/2020

Great experience as usual! My service person arrived on time, wearing a mask, courteous, friendly and professional. Problem was taken care of in a timely manner. I will definitely call again being that this condo building has plumbing issues. Thanks again!

Hala G.

8/28/2020

I called 5 plumbing companies with no answer. Anderson answered. They came out the same day to clear a clogged drain. They showed up in a mask. They called ahead. Great reliable company with personable honest technicians. I highly recommend them

Julie G.

10/23/2019

Mike was excellent. Cleared my kitchen sink drain and hauled away an old water heater for recycling.

Michelle K.

06/04/2019 12:00:00 SA

I gave only three stars, because although Miguel was awesome and replaced the ring/wax under the toilet due to a leak. He did a good job. But I should have checked around, because I now know that the job could have been done for so much less, and this company over charges.

Michelle Kuboyama

george j.

8/20/2017

This a general review of our experience with Anderson in our search for a complete redo of our central heating and ac system. We had 7 vendors come in. Prices among the 7 ranged from $17,500 to $9,000. I will not share what we will pay or who we chose as that is the homework you will have to do.

We made an appointment with an Anderson. Eden came at the agreed upon time. Eden was knowledgeable, courteous and professional. I asked a number of questions regarding SEER, EER, HERS and she had all the information.
We had done quite a bit of research and were somewhat informed as what to expect with regard to the brand names, warranties for labor and parts, service plans, rebates etc. We wanted an evaluation of the efficiency of our ac, furnace, ductwork and vent placement to provide an efficient system at a reasonable price. Eden took picture of our ducts and the only one who showed holes in the ductwork where she said 30-35% of our heat/ac was going into the attic.

Eden did a great job in explaining what they were going to do. Anderson uses a Lennox brand, a well known and reputable brand.
As in any selection process there are always the top choices and those that do not make it through. Anderson did not make it through.

Malcolm D.

10/16/2019

I recently had a house fire. For those that have had an event like this you know how stressful it can be. During Demo I needed my furnace and water heater removed with short notice. Not having a general contractor yet I called several plumbing/heating company's to get service. I explained my situation and no one was willing to help on short notice and charge a fair rate to just remove a water heater and furnace. Keeping in mind I have no water, gas, or electricity. An easy Job. I called Anderson and explained my situation to the receptionist. She listened and empathized with my situation. I don't know her name, wish I did but she started the ball rolling for me. She said she would get me in touch with Robert the plumbing manager. He too listened and took action. He said he would call me Bach. Robert kept his word, called me back like he said. He coordinated with the HVAC manger and said he could get someone out the next morning. I was blown away and relieved. The next day Salvador and Johnny showed up and seeing my situation were very nice and understanding of my situation. There sincere concern and apologies for what happened to my house meant a lot.

At the end of the day Anderson pluming came through above and beyond. I felt like there were more concerned with helping and doing the right thing rather that focused on money and what they could not do.

Thanks Robert, Johnny, Salvador, the receptionists and all else involved. I'm glad your part of our community and our family thanks you !!!

Justin R.

09/01/2017 12:00:00 SA

My wife and I just had our toilets rebuilt, we have wall mounted toilets, and replacing them would have cost more than the rebuild, and the quality of the toilets that we would have to have used, is sub par.

Erik explained our options thoroughly, we could have spent an extra $400+ to have brand new toilets totaling $2400, using a poor quality brand toilet, or the other option was the rebuild for $1900 and change, requiring more work than just a simple swap.

We appreciate all the info provided to us, so we can make a very informed decision, Erik and Bethany did a great job on the rebuild, they were both really professional and friendly. We will surely use Anderson for our future plumbing needs, we needs new A/C for our house, we will be calling Anderson for that as well.

Timm T.

8/13/2019

Two gentlemen showed up when they said they would be there. They were both very friendly and professional. Wore shoe covers and cleaned up after they were done. They were able to clean a stubborn clogged drain in under a half hour. I would definitely recommend Anderson to anyone needing plumbing help.

Gustavo V.

8/22/2018

I had 6 different contractors come out to give me estimates. The first 4 companies that came out were all pretty similar in pricing. Roughly between $5 and $7k for the work. When Anderson showed up, the rep said he need to go do a full inspection of my entire ducting although I had already told him 2 other companies had already looked and said everything was great. I went on to tell him what I was looking for and he quoted me over $13k. I lightly laughed a little and he seemed to get a little agitated. He asked what kind of quotes I was getting. I let him know and he got upset and said we didn't even need to continue talking. He folded up his paperwork and rudely began to walk to his vehicle. Pretty poor customer service from the beginning and crazy pricing.

Victoria W.

6/15/2019

yesterday Anderson plumbing and heating came to my house to do a simple install on my stove. the tech arrived and changed the 5 screw in jets on the 5 burners on top of the stove I provided the new jets or spuds as there called it took all of 20 minutes he charged me 722:00 dollars he drove out of the driveway 35 minutes after he arrived. I am a disabled senior citizen trying to live on less than 600 dollars a month. I called the company to speak to management to no avail. I am very unhappy about this. I wish I had read the reviews before I let them extort that ridiculous amount. the reviews I read after proved they do this often. I still don't have a receipt or got a written estimate. they are not an honest company . only 1 star as you can't have zero. consumer's beware

Chris V.

9/20/2018

I don't wish to be disparaging to this profession, however my experience with this company and others to whom I've given quite amount of business to leaves me in serious doubt after signing the last check for major plumbing work in my home.

It is interesting how the price can differ on the same job, parts labor by two or more companies. When the plumber(s) arrives at one's home there always seems to be a verdict of disaster, urgency, etc., which translates from tech talk to exorbitant amounts of money and these price quotes are given by the tech with a stoic, straight looking poker face - it puts a lot of pressure on the homeowner who needs to get the problem fixed and quickly. This is when one needs to take a timeout, take a deep breath and get another opinion or two, or three, before signing up for a $10,000 ride.

I sincerely have my questions concerning exaggerated price quotes - I'm being diplomatic on my choice of words. I suspect that a tech, plumber or whatever could always fall back on a defense of, It was my professional assessment of the problem to correct or repair, so that fraudulent intention is difficult to prove.

These companies have many expenditures to consider such as: personnel, overhead, equipment, liability, screening of illegal substance use and avoidance of those with a criminal background - which makes one feel safer to allow and trust an unknown worker to enter their home.

And companies cannot make it on house calls with a low repair cost anymore than an auto repair shop can make it just doing lube, oil and filter work - it doesn't generate enough revenue.

I've learned quite a bit about this industry over the years, and being a homeowner for the past 50 years I could cite hard factual information but I'll let it lie and continue to seek an honest vendor.

Marty E.

7/18/2020

Laundry room and kitchen drains backed up and flooded on a Sunday morning. Submitted my request to Yelp and got several responses. Anderson responded almost immediately with a very reasonable rate. We had to schedule a Tuesday morning appointment given Monday was a holiday and it was not an emergency. I did talk to other vendors responding to my request. No one could beat Anderson's price and response.

Barbara W.

9/17/2018

On Sept. 5, I had a major water leak in the garage. The water pressure regulator had burst & I had to shut off the main water supply. My faithful plumber was out of town on a job, but I sent him a picture of the damaged regulator. He advised me that he could not be available to replace the item, but he gave me a ballpark figure of what to expect to pay - about $125.00 for the new regulator plus labor.

I had Anderson Plumbing come out. A tech arrived at 5:30 in the evening & informed me that the repair cost would be $717.00. I was aghast & very upset with the high cost. But, I was desperate to get my water back on. He did lower the price to $610.00. The job took one-half hour. That evening I went online and found that the exact regulator (3/4 inch Wilkins 600) that he replaced varied from $60 to $161. Using the top figure, I realized that I had been billed $556 for a one-half hour labor. I'm fuming. When I related my experience to some friends, I was informed that they all had a similar experience, i.e., being gouged. Anderson Plumbing is an outrageously expensive company.

PS - since writing this review and a complaint by email, I was contacted by Anderson's and they agreed to refund me $335.00. Although I was content with the outcome, the whole scenario should not have been necessary. This company charges over the top dollar for a service that any other competent plumber could accomplish at a more reasonable price.

Katie B.

03/03/2017 12:00:00 SA

I really was wowed with the level of customer service Anderson provided me after my water heater died on me.

I called them around 4-5PM the day my water heater died and they were able to send a technician out the very next day. Reggie came out and assessed the situation and provided me some pricing. Their pricing is a little high so I wasn't 100% sure that I wanted them to do the job... but hear me out. I called around and found that there are other companies that are cheaper, but if you really ask specifics about their warranties and the type of job they do... you realize that you get what you pay for. I ultimately decided that I did want Anderson doing the job and called them a day later. They had someone out to my house the next day (today) to do the job.

Erik was the technician on the job, and his helper was Luis and they were both SO awesome. I can't even tell you. They were extremely nice and professional and I felt comfortable letting them do the job downstairs while I worked upstairs and ran some errands. My condo was built in the 70s and it's not the easiest to repair when things break, but these guys were awesome and didn't complain once even though they were stuck at my place for a good 7 hours.

I specifically really liked Erik because while I was upstairs I could hear him explaining the process and everything he was doing to his helper, Luis. You could tell that Erik loves his job and was passionate enough to explain the process which reassures me even more that the job was done well. He also explained what was installed to me, things I should check/listen for and what I should do if I want to make the water hotter etc. I really appreciated his patience and kindness and the fact that he specifically put his number in the packet he handed me in case I had any questions.

Ultimately, I am very happy that I decided to go with Anderson. They are a company that really acts with urgency (which let me tell you.. is very important when you have no hot water)! There is no price you could possibly put on awesome customer service, and I truly feel that I would not have had the great experience I did today had I gone with another company.

Robert C.

09/03/2017 12:00:00 SA

It's a Sunday evening. After taking a shower, as I come down the stairs, I hear a gurgling
sound coming from the downstairs toilet. I go to check it out and find poopy water overflowing the toilet bowl and spilling all over the bathroom floor and into the hallway.

I called my usual plumber, but they don't work weekends. I called 24 hour emergency plumbers. Nobody answered. I tried about 5 different places. Finally I called Anderson. They hooked me up with their after-hours technician Larry F., who explained what was going on. He was at my house within 30 minutes, and it was exactly as he said. Problem fixed within 10 minutes. Larry was great. Polite, precise, and quick. I'm a very satisfied customer.

Will M.

1/17/2019

I paid almost $7,000 for work done on their advice and recommendation to fix a leak. My property was a mess when they were finished and it turned out the repair was completely unnecessary! NEVER USE THIS COMPANY!

Jessica S.

5/16/2014

Discovered Anderson via Costco & purchased a Lennox air conditioning system. I actually signed two home improvement contracts, one directly with Anderson & a duplicate home improvement contract with Costco that incorporates all the terms of the Anderson contract. I believe this is how Costco stands behind the agreement.

My down payment was paid directly to Costco. Jose & Randall installed a 3-ton Lennox 14ACX and their work was professional & only took 4-hours, including a parts run to replace a blown fuse. The house is pre-plumbed, so the major work was for installation of an A/C, cooling coil & thermostat. Price includes the standard Lennox 10-year parts warranty, as well as local permits, 2 years of A/C & furnace servicing, plus Anderson's 10-year labor warranty.

In terms of customer service: Excellent. Lars was my estimator & he was professional, prompt & wore booties coming into the house. I double-checked Anderson's reputation with the Better Business Bureau (A+), Yelp (3.5 stars) and Google (4.8 stars). Lars provided me with the most thorough written estimate.

Anderson provided the highest initial estimate. The estimate also had a written price guarantee to meet or beat any competitor in an apples to apples comparison.

I also received two other estimates by a competing Lennox authorized dealer; as well as an independent HVAC contractor. During a follow-up appointment, Lars walked me through how the lowest estimate cut corners in the installation and contract terms (and in fact, the competitor's written estimate did state different parts & a much shorter labor warranty), then proceeded to beat the estimate provided by the competing Lennox dealer.

Ultimately, Anderson's price came out ahead, plus I get a $500 Costco Cash Card and 2% rebate ($100). Net cost matched the lowest estimate and I have Costco standing behind the contract.

A/C is running quietly & efficiently as I type. Great customer service & a great product. Anderson earned my highest recommendation.

Jo H.

09/03/2020 12:00:00 SA

I had booked an appointment for the afternoon and they called and told me they could come earlier if I wanted. Perfect timing for me that day. The tech tried to fix my clogged drain the easiest way possible but I had a feeling it was going to be a bigger job, which of course it was. This guy was great. He was friendly and explained everything he needed to do to fix it and cleaned up after he was done. I would definitely recommend them to anyone.

Diana B.

09/03/2020 12:00:00 SA

We came across a huge problem with our plumbing last night, the main line was backed up and there was overflow coming through our shower. We called Anderson Plumbing and the two gentlemen who came by were both wearing a mask at all times, solved our problem in less than 15 minutes, and were genuinely friendly. I highly recommend this company for anyone with plumbing needs.

Mike W.

1/29/2019

Most amazing staff I have ever experienced .. called them about 3 or so on Monday afternoon told them I had a backed up sink.. they gave me a ball park price but couldn't come out till the next day.. that's was fine.. 20 min later (Kelly) called me back and said they could be here in 30 min one of the guys(Tim) finished up a job and could come right over.. Tim got here was very professional came in looked at the sink and looked at me and said.. hey your sink is clogged.. I laughed and that was it.. he's got a great sense of humor all around great guy.. he got everything done pretty quick and was very clean about it... any plumbing that I need I will calling you guys for sure.. thank you for a great experience.. Tim D is a real asset to your company

Justina B.

02/07/2020 12:00:00 SA

The worst total rip-off for fixing stuff that should cost a couple of hundred. Itwanted thousands of dollars to tear up my house came out three times didn't solve the problem the next plumber came and snake the drain properly and fixed it. Don't use them. Beware

David G.

01/04/2019 12:00:00 SA

This company is very customer centric. They are very responsive and communication regarding any issues is top notch. I would highly recommend this company for your heating or air conditioning needs.

Steve G.

8/29/2019

Anderson plumbing fixed my drain quickly on a Friday afternoon for $53, less money by far than anyone, and the plumber was just great.
This was better than could be expected!!
Thanks to Anderson!

Gernot T.

01/02/2019 12:00:00 SA

I called Anderson heating & Plumbing to snake my kitchen drain. The appointment was in few days. I nice man - Mike H. - showed up and he proceeded to snake my sink. he needed about 35 feet of snake and it was cleared and running freely. How ever my downstairs neighbor come running up telling me that water was coming out of the side of the house. I discovered that he had apparently created a crack in my cast iron pipe. I was using very little water when doing the dishes so as not to have too much water leak out through the crack. I called Anderson and they sent out a specialist. He quoted me $2400.00 to replace a piece of cast iron pipe with a PVC pipe. On top of this news they would not come out and clear the again backed up kitchen drain.

Allen S.

01/02/2019 12:00:00 SA

Laurence Calhoun was my HVAC technician. He was very efficient and informative, most of all he was personable which goes a long way.

I admire people that take pride in their jobs and exhibit honesty. This was part of the reason I chose Anderson PHA.

He was able to quickly troubleshoot and showed me the cause of my issue.

Thanks Laurence for Wowing my family.

Marty S.

4/20/2020

I have a leak in a bathroom, but cannot locate the source. I called Anderson and was asked to take and send photographs so they could try to analyze the problem before they came to my home. I took the images and sent them. I was assured I would receive a call back within two days. I called after two days and was told they had received the images and would call back within one hour. Three plus hours later, no call. Now it has been more than two days and three hours ago. No call from Anderson. I think their advertisements are lovely. That's my experience.

Sandra H.

03/10/2016 12:00:00 SA

I am a sixty-year-old woman on a fixed income. When I call Anderson I was in a panic, I have not had hot water for a month.
I had my tankless hot water heater replaced with another tankless hot water heater. Parts and labor was $2,900. I did not have a problem with that. However the overhead expenses for $2,366 and the profits were $650.
That's close to $6,000 for a water heater. I spoke with Anderson about the price and there was no wiggle room.

Jim L.

8/14/2020

I recently hired Anderson Plumbing Heating and AC to replace my tankless water heater. Dave came over and did a great job of replacing the unit, and also helped with checking my outdoor sink drainage problem free of charge. I am glad that I used Anderson!

M S.

05/04/2018 12:00:00 SA

The day before Thanksgiving, our main sewer line stopped draining so we call several places and leave messages- Anderson actually called us back within a short time.

The technician arrives, but by now the lines are draining again. He asks if we are having people over (tomorrow) and says that with company coming over for T-Day it not advisable to wait to determine the problem (wouldn't that be fun with a house full of guests). He wants to snake the lines, but without a clean-out the toilet needs to be removed. Since our bathrooms are back to back, both toilets need to be removed. I'm thinking here we go $$$, so I ask the cost and he tells me $65.00 per toilet, or $130.00 just to remove them before he's even looked at anything.

I'm pretty handy and am shocked at the cost, so I ask him if I can remove the toilets for him (I installed them in the first place). Much to my surprise he says - sure. I'm thinking he's going to leave and come back later or tomorrow (with perhaps a second trip charge), but nope -he says he can wait while I take them off the flanges.

Unbelievable, a technician willing to stay longer to save the customer money!!

The technician -Tim spent the time to find the problem which turned out to be tree roots and some plastic at the junction of our pipes and the city connection- 85+ feet from the bathrooms. He had to do a pretty through job to find the clog that far out.

He was pleasant, professional, and outstanding during the entire service call. If you have plumbing problems this is the place to call for Top- Notch Service!

It was money well spent.

Cyndy S.

7/25/2018

Do not use Anderson unless you want to pay 3 times what other plumbing companies would charge you. I needed 2 thermostat cartages replaced. Anderson charged me $365 for each cartage. I had the exact part number and looked it up on the manufacture's web page, and they sell it for $103. It can be found for $83.95 on the Ferguson's web page and for even less from discount plumbing web pages. The original price of the fixture including the cartage was only $412. On top of the $730 parts cost they charges me $845 labor, plus another $95 for I don't know what so a total of $1,670 for two shower value replacements. It took a little over an hour of time and only required a 3mm Allen wrench and a screwdriver. Home Adviser says you can hire a plumber for $325. Serviz says they charge $149 to replace a faucet cartridge. I will never use Anderson again and I hope others will not either.

Gerald S.

04/09/2018 12:00:00 SA

I had a very positive experience today, taking advantage of the 40th anniversary mailer for A/C service. I had technician Vito Romani, and he was a great representative of Anderson Plumbing. I didn't know what the call entailed, I never asked, but finding out it was a set of parameters measuring system performance, I was happy to find mine working better than average. What a relief! Vito answered my many questions, mostly about how long my unit might last, and when or whether I should repair it in the future. It was honest information that I appreciated getting. I also learned that I need to keep my filter changed on a more regular basis. All in all, for a first service call on an older unit, I am very pleased with the experience.

A final word, on ReviewBuzz. I tried it twice, to no avail. It felt like I was sliding down a rabbit hole, never finding the box for a review. Could have been me, I gave it my best shot.

Mark G.

4/15/2016

We had our house serviced with Anderson Plumbing Heating and Air. George, Sherlonda and Julian were perfect in what they each specialized in. They each knew what they were doing in a very professional matter.
Eden would call us to say what time the technician would be here and they all were on time and very friendly. Our family couldn't be happier and so glad we decided to go with Anderson Plumbing,heating and air.

Russ H.

4/16/2016

By far the best experience we have ever had with a plumbing company. We learned that our leaking water heater was fully covered by warranty and Dave spent the day installing a new unit. Importantly, he also fixed a number of the surrounding pipes and valves, as well as brought our belts up to code.

I can't be more thankful.

Russ H.
Solana Beach, CA

Theresa B.

12/13/2018

I spoke with a customer service rep about scheduling a plumbing & HVAC inspection on a vacant a bank owned unit. She took down all the info and gave me the prices and she asked me to call the HOA and find out some more info about roof access and the size of the condensers. She said she would put all the notes in the system so I could call back in and speak to anyone who answered the phone. So I did just that and the rep who answered could not find the property and then after all this she tells me they don't inspect bank owned properties anyway sorry. Really? The agent was paying for this report not the bank. Thanks for wasting my time you might want to state your policy on your website and make sure all employees know their own company policy.

Judy M.

08/03/2020 12:00:00 SA

Thanks so much for the most wonderful experience I've had with a plumbing co ever! Aziz was amazing. He did what he came to do, was fast, and charges were as Promise! Thanks we will be using you again. Thanks for being reputable.

Joe P.

06/03/2019 12:00:00 SA

They cleared my drain but damaged a couple of light strands on my patio when they hit them with a ladder. When my wife asked the plumber about it he said that they just fell when he walked by and did not hit them. I don't like dishonest companies and will probably not call them again because of this incident.

Sarah L.

3/27/2017

I would definitely recommend Anderson for air conditioning which is what we called them out for. They topped off our refrigerant and sealed off a small leak and it's been running great ever since! Friendly, conscientious, and professional. Fair pricing. They will be our go to company for any future issues... knock on wood...we don't want any of those! Awesome job!

So it's March, 2017 now...we have a leak and need the coil replaced. The leak test alone was over 1000. To replace the coil and fix pipe leak outside is about 3900. This is not good news. Will have to do some research because this sounds high. Anyone have comments?

Nadia G.

1/28/2016

This company is great. Their price was much lower than any others and they fixed the problem immediately. I have used them 3x.

JC B.

7/20/2020

Had a water leak issue coming from the AC system. Anderson was able to promptly respond. Raul and Enrique were the techs dispatched. They fixed the problem. They also found some additional problems that would need to be addressed at some point but not necessarily immediately. I could not afford to do all the work at once so they resolved the problem at hand. When financially feasible I will follow up with Anderson to complete the balance of the work. This company is a bit pricey but you get what you pay for. Raul and Enrique were great and did a good job explaining what the issue was.

Patricia W.

7/17/2018

We had our central AC unit installed by Anderson 5 years ago when we moved into the house through a deal from Costco.

This summer, all the sudden it's not blowing cold air anymore. I called Anderson and they came in the next day. It seems like there's a leak in our system because the refrigerant is empty. Our technician, Andrew, was able to take care of it right away and honor our warranty and set a follow up appointment to check the leak.

So, the next time you need to install AC, I highly recommend Anderson since they will honor the warranty for parts & labor without giving you the runaround.

John A.

11/15/2018

Anderson Plumbing charges 2 and even 3 times that of other plumbing companies. Get a few quotes people.

Michael F.

8/21/2018

What a joke. Anderson will wow you with there outrageous prices. Almost $500 to replace a wax ring on a toilet. You can buy and install two toilets for less. Avoid Anderson at all cost.

Linda K.

9/13/2017

We returned from vacation to see that our kitchen faucet had frozen up and was broken.We called Anderson Plumbing to have a new faucet installed. Lucky for us we called Anderson
and had Technician Jesse come to our rescue. Jesse found that we had a leak around the
main water valve to our kitchen sink which was inside the wall. If he had not done his regular
(for him) checks, we would have had a thousands of dollars repair under our flooring and cabinets from the water that was ready to start leaking. Jesse was the BEST repair person
we have ever had. He was neat, organized, very efficient, and quite a great representative of this company. Anderson Plumbing has made a new customer of us. Thank You!!
Also our new faucet looks amazing!!

Avery H.

04/09/2018 12:00:00 SA

I have used Anderson Plumbing for my foodtruck the past two years and they have been fabulous! They are on time, efficient and very helpful when it comes to the required propane test.

Greg B.

7/14/2020

Tim was outstanding. He showed up on time wearing a mask. Fixed my drain and taught me how the pipes are laid out. I recommend Anderson plumbing. As a California realtor I deal with many plumbers. Anderson has been the best!

Richard C.

03/03/2019 12:00:00 SA

They lie about free estimates. They may not charge you for the estimate, but they charge you to come to your home to diagnose the problem. All the plumbing companies I found don't, except Anderson.

Nancy W.

07/03/2018 12:00:00 SA

I have never left a negative review for a company before. Ever. Sadly, this will be my first. I called them on Thursday to schedule an appointment to have my garbage disposal replaced on Tuesday. They gave me a time of Tuesday morning. I asked for a ballpark figure on cost. The person I spoke to said he couldn't tell me, but would have someone call me within an hour with the information. No one called.

I contacted them through their website on Friday and asked for the same information before my appointment on Tuesday. No one responded.

I anticipated a call on Monday with a more specific time window. No one called. This morning (Tuesday), while I was out walking my dog, they called at 7:18, 7:23, and 7:28. The last message said they had to move the technician on since I wasn't home. When I called them, they confirmed this information. No apology, no contriteness, nothing. I don't know if Anderson Plumbing cares about their reviews, but if you read this, I am extremely disappointed in your company.

Megan W.

07/08/2019 12:00:00 SA

Update 7/9. Spoke with Kelly from Anderson and opened the dialogue with me to talk about my issues and concerns. She was able to address the concerns and the issues with pricing on this issue. She reported that they have discovered and issue and will address it with managers and such in the company. Because of this conversation I will be giving Anderson plumbing another try in the future! Good job on your follow though and customer service.

Update 7/1 they called me after the agreed upon time. 7/2 or 7/3 I called and left a voicemail and I continue to wait for a return call. Posted 7/8

Original post: I had called to see if I could get an estimate on installing a kitchen sink the operator was not able to give me a quote but said they had upfront pricing before any work was done I have used them in the past and it has been fine and reasonable. My tenants waited 4 hrs for the tech to get there (I don't know if that was a mis understanding by my tenants or a window that was given to them) and then once the plumber got there he informed me that it was going to be over $400 (plus service fees and tax which bumped it to close to $500to install a provided kitchen faucet and if I didn't provide the low end (plumbers description) faucet it would be closer to $800. Because the tenants had already been waiting for hrs and after informing the plumber it was not an time consuming or difficult switch and should not take more than an hr and how over priced his up front and fair pricing is completely bogus. I let them change the kitchen faucet and will be taking my business elsewhere.

Side note: My tenants were shocked with the price and how the plumber kept calling the provided faucet low end.

I hope this post helps someone else find a REASONABLE plumber.

Gina E.

3/31/2018

I had Dave G. Come out to look at a slow-draining bath. What he ended up doing was so far above and beyond expectations. He really took his time to figure out what the underlying issues were and made sure they were addressed to fix the problem, not trust treat the symptoms. He also took his time to explain what he was doing and made sure I understood what was going on. He also offered some suggestions of things that will probably need attention soon, but I never felt pressured in any way. Will definitely be using again.

dan f.

05/05/2020 12:00:00 SA

We had a leak in our upstairs bathroom this weekend. Called our insurance agent and he recommended Anderson for our repairs. Called and scheduled an appt. They came out this am and gave me an estimate of $900 to replace the old shut off valve that had leaked and 3 of the other same and new fill tubes. Being in a bind we had to use them. I will give the plumbers a 5 star... they were great. My problem is that I called Dixieline to get prices on 4 new angle stops and fill tubes. They quoted me aprox $25 each set which equals $100 in parts. I know plumbers are expensive, but not $800 an hour. That is absolutely ridiculous and and a complete ripoff. If I could have waited another week I would have taken the time to research other plumbing companies. I will never use this company again nor will I refer them to any family or friends. Shame on you Mrs Anderson....are you that greedy?!!!!!

6:13 pm 5/5/20
Received a call from Erin and we spoke about the charges and how I thought they were completely out of line. She agreed that the charges were excessive and the company agreed to adjust the charges. I have changed my review to 5 stars. Erin is truly a gem and Anderson plumbing is lucky to have a customer advocate like her. She takes time to listen and understand what the problem and then come to a mutual agreement that works for the customer and the business. She has changed my whole view of Anderson Plumbing & Heating. I truly believe that employees like her keep their employers business alive. Thank you again Erin

Steve S.

09/07/2018 12:00:00 SA

Wow! Stay far, far away from these guys. The amount of TV ads they display does not represent their value' to the customer. I had Anderson install an R/O system in one of the sinks in my home and they charged me $593 for installation -- and I supplied the brand new R/O system. Bill Howe Plumbing only charged $250 for installation of the same system in another sink in the same house 3 weeks ago.

I called to complain about the price and was told they don't have any standard charges for their service. Yet, when I told the agent on the phone that the installer quoted me what he said was their standard charge, the agent said they she would have the manager call me in 2-3 days!

I learned a bad lesson from these guys. It costs money to advertise as much as they do. Their customers are paying for that privilege.

Sue L.

12/04/2020 12:00:00 SA

Usually I only go online to write good reviews. I love sharing stories about great companies. However, this is not a reputable company, and people deserve to know. I'm shocked by all of the positive reviews. They took advantage of the fact that I do not know much about plumbing. They charged me $1,575 to change my regulator and replace a flapper in my toilet. I called Anderson Plumbing, because I had a pinhole size leak in my pull down kitchen faucet and I needed a plumber to change out the tube. Secondly, my toilet squeaked when I flushed the toilet. The plumber told me that my regulator was old and that it needed to be changed. He claimed that it had broken my toilet and my faucet. He told me that regulators have to be changed every 15 years and he claimed that mine was 13 years old. He said that if I did not change out the regulator other appliances would break. He said that regulators are very expensive and he quoted me the total bill. He also claimed that my toilet would need to be totally rebuilt. After he left I received the email receipt. I then realized that I was charged $514 just to change a flapper on my toilet. I had changed my own flapper before. It takes 10 mins and it costs $11 for the part. I went on Nextdoor to find out if any of my neighbors had had a similar experience. I was shocked by the amount of neighbors who replied. I even had some neighbors who felt embarrassed by how much they had overpaid and they sent me a private message. I called Anderson to let them know how upset I was. It took me 3 days before a customer service manager got back to me with a resolution. She finally agreed to reimburse me for the toilet. She said that they would email me the refunded receipt right away. I never received it. She claimed that I would be refunded within 5-8 days. I called my credit card company and they told me that that never happened. I have also seen that there are unresolved complaints about them on the BBB. Please don't become their next victim.

Jeffrey K.

01/03/2016 12:00:00 SA

Tim Drumel to the rescue! I love how Anderson Plumbing provides service during the weekends. No additional weekend rates either!

Tim was punctual and very pleasant to work with. He was very honest and asked permission to every detail during the service.

I couldn't be happier than hearing the sound of water run down my unclogged drain after Tim worked his magic.

Definitely recommending Anderson Plumbing to my friends and neighbors!

-Jeff

Brenda C.

8/13/2018

Okay, I know I sound like a total flake, but, I did receive a check in the mail today from Anderson Plumbing.
Thank you Erin!

Tyler G.

1/28/2016

I have zero interest hiring a company that wants to charge me a fee just to come out and look at a project. I would rather pay someone to kick me in the balls that sounds more appealing and productive.

UPDATE:

I'll add one more star to my review for a total of 2 stars since Anderson took the time to cut and paste a response to my review mentioning I was miffed they wanted to charge a fee just to come out and view my job.

Although there are valid points made in Miss Anderson's rebuttal but it's all Business 101 and nothing mentioned in her rebuttal is any different than the 4 other contractors that came out to view and bid on my project, except that nobody charged a fee just to come out and look at the job.

Each of those 4 contractors had a live person answer the phone, schedule an appointment and someone arrived in a vehicle that requires gas that they paid on their dime, none had his hand out to charge a fee just to come out..

Judging by the size of the rock Miss Anderson wears on her finger in her commercials along with the massive amount of money this company spends on print, radio and television advertising I guess it makes sense they need to charge a fee most of their competitors do not charge, But please do not imply your business model is any different from other plumbing heating and air companies and therefore must charge an initial fee just to come out

Phil P.

12/01/2017 12:00:00 SA

We just had Anderson replace our heating system, and install a new AC system which had been removed by a previous owner. The existing system was pretty old. We probably could have shopped around and found a less expensive vendor, but we had had a good experience with Anderson a few years ago when they replaced our entire HVAC system at a previous home. (I'm as concerned about having a vendor who will stand behind their work as I am with price so, for me, any Anderson premium is worth it. In my experience, they are customer-focused and do stand behind their work.)

John Baer was the project manager, and very easy to work with. John is very professional and laid out several options for us -- from just doing maintenance, to replacing heat only (and making the system AC ready) to replacing the entire system (with multiple options on full replacement at various price points and performance). At the end of the day, we decided to bite the bullet and just do a full replace/install.

The replace/install job took three days (as advertised), and they put in a new HVAC system and replaced all the ducting. The install crew -- Samson and Pouly -- were exceptional...very professional, knowledgable, personable and respectful of being in our home. Everything was cleaned up at the end of the day. They had a do the job right mentality -- offering suggestions on adding a new intake to improve supply/flow and going the extra mile. For example, the re-ducting was complicated by some very strange roof lines and tight attic spaces. Honestly, they could have easily left old ducting in a few areas claiming it was not possible to access -- they didn't. They replaced everything. Compared to our previous heating experience, the new system is ridiculous -- all the heating dead spots are gone. It's like going from no system to a Class A system.

When we detected some strange rattling the day after the install, Anderson sent out a tech that day to inspect. Felipe determined it was just a loose vent blade that he easily corrected. Then, he checked out other aspects of the system just to make sure everything was good -- he didn't need to do that, but did. Again, it was kind of a make sure it's done right mentality.

So, that's my experience with Anderson. If I were replacing an HVAC system, i'd definitely get a bid from them.

Jon R.

03/11/2017 12:00:00 SA

Horrible experience so far. They installed two
HVAC systems and neither have yet to work properly. Both were apparently overfilled with refrigerant, supposedly. Then after two visits from them to fix the problem I come home with a 6 month old baby trying to sleep and the thermostat is totally dead? The technician had JUST been here. I do not recommend them.

Adrian A.

2/24/2019

After many years of going without AC because we lived within 3 miles from the Pacific Ocean we would always have a good enough cool breeze to keep the house cool with having the windows and doors open. But summers have been getting hotter and longer. We called a few companies and Anderson Heating and Air was our choice, they were mid price point, there customer service is what sets them apart from the other contractors that came out and just gave bids. The company thoroughly explained the process, and did what they said and said what they did. They also helped get us financed so we did not have to break the bank to live in comfort. We had all new unit in and upgraded our duct work that was an out dated furnace duct. On cool breezy days we still open the doors and windows, but on hot days we close it up and enjoy the cool air. Thanks for all your help, Sincerely the Alfaro family.

Karl C.

05/03/2016 12:00:00 SA

I am updating my review to reflect the great way I was treated by Kelly from Anderson Plumbing. I was contacted because of my not so great review and I can tell you that they really did care. It is not often that someone follows up in such a positive way that Anderson did. They made things right and really made sure that they honestly do care about their customers.
Thank you for taking the time to make things right!

Riley S.

01/10/2018 12:00:00 SA

SHADY! Just called to get a bid/estimate scheduled for a mini/split in my guesthouse. The operator asked ME what my budget was (read: how much I was willing to pay) When I asked her why she would ask me that question her answer: because she said that most people think these units are very cheap. I happen to know how much the unit costs but not the install (or install plus unit) so I wanted to see what her answer would be.

I have done multiple remodels over the years and have NEVER been asked that question before by a company whose business I was interested in for construction, plumbing, HVAC, painting, etc. I, the customer, am contacting YOU to tell me how much it will cost... not the other way around so you can price it accordingly. There are plenty of other options in SD for you to get an honest bid and estimate. I will continue to seek them out other places and would encourage anyone who is new to this process to do the same-- they work for you. NOT the other way around. Practices like this prey upon the inexperienced.

Update: After writing this review I looked into smaller HVAC businesses and the difference was night and day. Shop around especially for the smaller players- you will usually get much better service and honest practices from small business owners that have not forgotten the value of a dollar. They work as hard as you for the money!

Dane M.

12/29/2017

I had Anderson troubleshoot my AC not working, they sent a technician next day (5 stars), but without informing me, the technician attempted a repair, which did not work, then sent me a bill for $550. $150 of that was a charge for the location of my condenser which was underneath a set of exterior stairs with 12ft clearance. Next, they sent a salesman with a quote to replace the entire system which was $11K+. Instead, I had it replaced for $4500 with another company. I'm flabbergasted that this company is still in business.

Jane N.

11/16/2018

I called Anderson late yesterday afternoon after turning on my heater for the first time and nothing happened. They got me an appointment first thing the next morning. The tech they sent was Laurence, and he was very professional, polite, and figured out the cause right away. He also changed the filter for me and even offered to clean up afterwards.
In my case it was a quick fix and I asked him to do a 16 point inspection just in case. It was very reasonable and well worth it just for the peace of mind.
Since we're just starting to get into the cold weather it's a great time to get your heater checked out before it gets too cold...especially if you have little ones in the house.
And especially important if you have some rooms that are super cold and seem to not be getting heat. You could have a duct that becomes detached and then you're spending money to heat your attic.
Take care of your stuff and it will take care of you!

Patrick R.

05/06/2020 12:00:00 SA

This company is first class in every way. Super professional technician named Josue who did a great job. He was knowledgeable, friendly and well experienced. Prices are very reasonable and I would highly recommend this company. Bonus, two drain cleanouts even come with a 90 day warranty.

Patty B.

11/15/2018

I have never, EVER worked with a company so honest! I initially called to have a whole house fan installed. Turns out, I purchased a unit that is too large for my attic. Christian, the guy who came out to do the install said I could call for an estimate for alternative cooling systems.

I heeded Christian's advice and about a week later, Ravi showed up and looked at our system. Then, rather than going directly into suggestions and a sales pitch, he turned to me and asked, So why are you wanting to do this - - what are your needs? I explained to him that our house was for sale and I had wanted to add some kind of cooling system (although we would only use it a few weeks during the summer), He went on to say that since the house was already listed for a specific price, we would not be able to get the money out of our investment. He also mentioned that cooling systems are now more sophisticated and you can control the climate of different parts of your house, depending on the system you chose to go with. He mentioned that my desires would most likely be different from the buyers' desire (we're an older couple and don't use a few of the rooms in our house). He suggested that the buyer would be able to configure the system to THEIR needs, if they even wanted to bother with AC of any kind).

Long story short, they sent two estimators to my home, for a total of at least 2 hours and I was charged nothing, and given good advice taboot!

From the first phone call when I spoke with sweet Jade, then experience with Christian and Ravi, I can only imagine that their entire staff is amazing, honest, and their 1st priority is the customer's needs. I can't praise Anderson Heating, Plumbing, and Air enough. I suggest that anyone in need of their type of service call them FIRST and don't bother with any other calls. (Don't know if they'll print this, but do NOT call Bill Howe heating and plumbing - - they totally ripped off my 85 year old mom a few years ago!)

Alyssa S.

02/02/2021 12:00:00 SA

I've used Anderson several times in the past for smaller jobs and am always impressed. However, I recently used them for a much larger job. I am super happy with my choice to use Anderson. My dad always taught me you get what you pay for... especially in a service industry. I am glad I chose Anderson again as my work turned out wonderfully and was done on time. David and Ricardo were on time everyday, polite, masked up the ENTIRE TIME (honestly never saw them without masks) and clean. The work went smoothly and there were no surprises when the bill came. A field supervisor came out to ensure all was up to code and would pass permit tests etc. which we appreciated. I read some reviews on here where people laughed at the wow tag line but honestly, we were wowed. One wow moment was David putting my pressurized toddler safety gate back up every single night before they left. I even told him he did not need to, which he responded with it's my pleasure. Anderson proved me right again and I will continue to use and recommend them.

Liz O.

03/02/2020 12:00:00 SA

I had a minor backup and made appointment for the next day. Andy was the technician that came to my house. He was on time, polite and professional. He got right to work and did a great job. They gave me the 53 or free deal, and guarantee the work for 3 months. I could not be more pleased.

Todd L.

7/29/2015

Mary Jean,

I am not sure but it sounds as if you are trying to blame this situation on me and I am not open to resolving or have not done my part. You should have fact checked your last update.

I spoke to Dave yesterday and tried to make a new appointment. Hoping that this was an isolated incident. Dave was unable to access his computer due to some sort of problem. However we spoke and he took down times I was available and assured me he would contact me today. Today has come and gone and once again I was told one thing and it didn't happen.

Claire F.

4/17/2020

The man who came to fix our drain was great, very nice and friendly. He did a good job fixing our kitchen drain! We had used their service in our own home before so we trust them with any services we need.

Scott B.

2/21/2018

I had a clog in a drain 6 days ago and had Anderson come out and snake the drain. Fixed the problem at the time and now the drain is clogged again. I called and they said they don't warranty and would have to wait 2 days until someone is available.

Tamara S.

06/11/2017 12:00:00 SA

My hall bathroom had no hot water. I called a friend to see if he could help, well that turned into a huge disaster, I will never do that again. I will only call Anderson. I called late in the afternoon, they were able to set an appointment the next day. Dave came out on time, showed me what the original problem was and how it could have been fixed reasonably and quickly. Calling the friend, cost me HUGE. Dave fixed all the friend's mistakes in a timely manner, covered everything in the bathroom so he did not leave a mess. Went over some options for some other fixes I need to have done. I will use Anderson again and I will recommend them.

Eileen D.

09/08/2019 12:00:00 SA

I called Anderson because they replaced our thermostat about 5 years ago and it quit working. They came out the same day but immediately found that the thermostat was not the problem... they started the list of problems including needing to replace the entire duct work, fix the condenser, etc. The tech called in a salesman to tell us the costs but started with thousands of dollars. I was furious and told them to leave. I called an independent repair person the next day. He found the thermostat battery connections were loose and hardwired it. After closing the A/C unit door that the tech left open the air conditioner turned right on. The ducting was fine and nothing wrong with the condenser... needed to close the door! His cost $25! Talk about ripping off senior citizens... crooks!

Denise S.

9/25/2017

I AM UPDATING MY FIRST REVIEW FROM 9/25/2017 it was 1 star; so keep reading, here is the story:
My First Review-
{Bought a furnace in 2007. We added a coil as we were going to add air conditioner in the future. Came back bought air conditioner 3 years later. 5 years 11 months later AC dead. Compressor dead. That pink woman in the commercials says We will WOW you, and they certainly did. They quoted from $7,000. To $9,000 to replace WOW. this after being a customer and unit dead after 6 years, and us having already paid them this. I almost snickered at the sales guy. We found an independent guy from our neighbor who is quoting $5,200 with a new furnace, (less without) which he thinks we should replace because Anderson put in a much too big unit, which is what could have killed the compressor in the first place - because not enough air intake, and we have smaller ducts so the thing was fighting to breath the whole time and why it sounded like a freaking jet engine in our living room.}

SO...five months later, and I have upped my review to five stars (I wish that I could do half a star, and do a four and a half, because, lets be real, none of this was absolutely perfect), because after my first bad review, Erin, from Anderson contacted me and really did try to make it right, and we turned out to be the cluster %&*$ of problems for them. EVERYTHING about our system was wrong, and part of it was that we ended up with a guy from a company that they had just bought, and we ended up with a furnace too big for our vents, a cooling system (R22) that was about to stop being made, and sucked up power, a compressor with an R22 system, that was already no longer available when we got it...blah, blah , blah. It goes on. But here is what they did in the end and restored my faith in the company: They replaced our coil and our compressor, they bumped it up a notch so that it should be more efficient, and when the compressor wouldn't fit in the old space, they made sure to give us a slimline model (at a higher cost to them). Once they realized the cluster %&^$ that had happened, they worked with us to make it right. On our end we paid to have them redo our ducts, and replace our old furnace with a two speed fan, so we definatelly paid a chunk, and now we have a quiet furnace that heats all of our rooms, (Thanks Erin for all of your help in this, I can watch the Anderson commercials again!). My advice if any sales person comes out to your home to repair something, and gives you a you need to fix this with a huge price tag...Get a second opinion. Always.

Wendy C.

7/29/2019

If you think Anderson did a good job for you, it is probably because you haven't had an honest or thorough inspection of the work performed. I hired Anderson to install an HVAC system including duct work. After the installation, WeGreen came out to do the leak test and the inspector said I would get results within a week. The next day Anderson contacted me and said they needed to do some repairs. After repairs were made, a retest was not performed but I received a passing certificate. The city building inspector came out and he noted discrepancies in the certificate which was signed by both WeGreen and Anderson management. I contacted CHEERS and they sent WeGreen out to retest the system and it failed again. I gave Anderson and WeGreen the opportunity to make it right and they came out together to work on the system. If it wasn't for CHEERS getting involved I would not have an efficient system or an accurate certificate. See my review of the plumbing job Anderson did.

Jim S.

5/28/2017

Michael G just fixed a pesky, hard to diagnose wiring problem in my central AC unit. The whole experience from first call to the fix was very professional. The service was scheduled within days, not weeks of my call and Michael G and the office both called to let me know they were on their way. Thanks!

Greg F.

08/01/2017 12:00:00 SA

Yesterday, I wrote a review slamming Anderson for a botched installation... They installed the wrong unit and did a few others things that weren't up to speed for the quality expected.

I am currently working with Patrick @ the main office to get these issues resolved.

He has been much better than the previous people I have talked to and has pledged to make sure I am happy with the installation and quality of work I expected.

Anyway I will currently give them a 3 star review because of Patrick's willingness to work to resolve issues.

In the mean time, I will withhold a higher rating until the final inspection... I will update my review then.

Leslie E.

11/29/2019

This is the second time I've used them. The first time they were really very professional. This time, they were unprofessional. I called for a leak that we were unable to find. The tech came in checked our water pressure and said it was way to high, we needed to replace the Pressure regulating valve at a whopping $1,000 as well as call in a leak detection company at $300. I canceled the appointment and called a different plumbing company. No need to change the regulating valve and the problem was solved with in five minutes. Never again will I use this company.

angie k.

07/12/2017 12:00:00 SA

Well I'm not even sure what just happened. I NEED a new garbage disposal for one of my rental units. I usually use bill Howe and decided to try someone different this time. 491$ for a new bottom of the line garbage disposal!?!? I am so upset. I had to just use them since I do not live in San Diego and drove here specifically for this appointment from LA. Won't be using them again. I can't even believe it I honestly feel like I just got robbed.

CL W.

4/29/2017

It's the first hot day of the year in east county and of course my AC isn't cooling. I called Anderson for Saturday service. Cory Edwards was my service technician and he had our system cooling in no time. He was fast efficient and his positive demeanor made him a pleasure to work with.

I may even sign up for an annual maintenance package.

Thanks Cory!

CLW

Michele R.

10/07/2017 12:00:00 SA

Thank you Jamar@Anderson Heating & plumbing! After waking up to a flood in my bathroom and literally 6 hours of trying to get the valve off, I called Anderson! from the awesome gal who answered the phone to Jamar!!!! Thank You so so much!!!! Jamar was here within 20 minutes! Worked with me on the price and worked efficiently &compassionately !!! I'm going to really enjoy my shower Now!!!! 5 stars Anderson and Michele Rodrigues-Sandberg

Sheila K.

12/10/2015 12:00:00 SA

I was very pleased that Anderson was able to send someone out the same day for a clogged drain. The initial phone contact was courteous and the tech, Zak, was efficient and friendly.

Gigi K.

06/05/2015 12:00:00 SA

Michael Probst was very professional when arriving to take a look at our hvac. He practiced safety using his ladder and hands free head light as he looked inside the ceiling. He diagnosed the problem and gave us a quote. He was fast and confident.

Update - The quote was accepted and Michael returned with Junior. They arrived with the part and all supplies need to complete the job. Again, very professional and practiced safety. The job was done quickly and they cleaned up afterwards. These guys are always smiling and happy, truly reflects the type of management they receive. I would recommend Anderson Plumbing Heating and Air. Good job guys!

Antoine J.

3/14/2018

You guys . are the worst ripping off old people, My mom called about a slab leak. you came out charged her 70+ $ for the visit she told you at first it was a leak under the floor . . You then tell her you don't have that equipment and call another vendor who charges 500+ to find the leak and 7k to do the job. Well the insurance adjuster came out today said you are a complete RIPOFF that it is only about 250 max for a person to find the slab leak. He said he was sorry that she even called you guys and that AllState would take care of it. Is that not elder abuse ripping off old people,

Mike S.

6/24/2017

I was in Las Vegas when I was informed that my 90 year old father in laws water heater was leaking. I called Anderson Plumbing and they responded the same day. Reggie the tech kept me informed of the water damage and everything he did by providing me pictures. I want to thank the Anderson Plumbing team for their swift response to the problem.

Lynna H.

2/24/2020

We had a totally blocked pipe running from our kitchen sink. The blockage was way down the line. The plumbers went beyond the call of duty to try everything before replacing the pipe. Hint....avoid pasta in the garbage disposal. We had Bernard (rock star) and 3 teams of 2 over the long process that included a Sunday call. Each stage was followed through with what was promised, promptness, and clarity. The other guys were Alex, Kevin, Jake, Justin, Chris, and Tim. Every one of them were top notch. I recommend Anderson to anyone in need of repair. A+++

Tim M.

2/23/2020

We called Anderson Plumbing at 8:15 a.m. on 2/20/20 because the garbage disposal was not working in our kitchen sink and a bathroom sink was not draining properly. To our surprise, a service technician was available that morning. The service technician, Syn, called at 9:15 a.m. to advise that he would be at our house in 30 minutes. When Syn arrived, he first cleared our bathroom sink drain with a motorized snake. The drain now works perfectly. Syn next inspected our garbage disposal and was able to extract a small piece of metal that had become stuck in the pipe. That solved the problem and we have had no further issues with using the garbage disposal. We had thought that we were going to need a new one. We were very pleased with Syn's outstanding service and will request him again when we need further plumbing repairs.

Lisa B.

2/22/2020

My kitchen sink was backing up and then I saw that my washing machine was also backing up. I called Anderson Plumbing because of the $53 special they were offering. They scheduled an appointment for that Monday. Syn S came to my house and cleared my blocked pipe in my laundry room. It cleared up my sink issue as well. He explained what he was doing and why every step of the way and gave me some suggestions on preventing future issues. Best of all, he did not try to up sell me. I have had no problems since. I was very pleased with the service provided!

Melinda M.

4/13/2015

I got home late Saturday afternoon to see someone elses drain backing up my kitchen sink. ( the downside of being in a highrise),

I've been seeing & hearing Anderson's ads for $99 drain cleaning, so I gave them a call.
The answering service was very professional, and the plumber called fairly quickly. HOWEVER

I was told it was $99 for him to show up and another $99 for my drain to be cleaned. I call them out on the bait and switch advertising and he said it was after hours, which it wasn't it was between 7am & 7pm.
That is just so messed up - if you advertise $99 be very clear. Say not for same day appointments. Say +hourly rate, say + trip charge. Put an * after the price - Don't waste my time with this BS.

$99 Drain Clearing Special Ad: youtu.be/PfMVCWJeYx4

- I got another plumber out within the hour for $120.

Greg J.

6/27/2019

Had a Drain Specialist come out to unclog a bathroom tub drain. He drilled his snake through the brass drain fitting causing a leak. I'm on a concrete slab so there is NO access to the back or under the tub. They then quoted me $10,000 to fix a leak they created. I removed the tub and discovered the problem was there inexperienced Drain Specialist never feed enough snake to get past the brass fittings. When I point this out to them they said, it was old corroded piping and they would not take any responsibility. So I had to replace the tub and tile surround at the cost of several thousand dollars. WOULD NOT RECOMMEND ANDERSON PLUMBING.

Amots G.

10/21/2017

Anderson Plumbing replaced garbage disposal and Kitchen faucet that we provided .

Rudy Vasques was right on time and did a great job . Great quality and workmanship. He replaced both a broken Kitchen Faucet and a leaking garbage disposal.
The reason for the 3 star rating is the high price Anderson Plumbing is charging for their services (not Rudy, which is an amazing plumber with great personality) - over $600 to install only.
My mistake this time was not getting multiple quotes, due to time pressure.
But we had 3 other repairs (toilet, shower arm and tub diverter) that needed repair/replace.
We received a quote from Anderson but ended up getting the service from another highly rated provider for more than 20% below Anderson quoted price..
I think Anderson is doing a very good job, but I'm not planing to use them in the future due to their high price.

Mark H.

04/09/2015 12:00:00 SA

Company did refund what they charged for the quote so that was good.

However in response to Mary Jean A. We were able to hire a licensed plumber who found the leak by actually getting down there and looking at the problem and he charged a far better rate. The work was done promptly and correctly. Oh and he didn't charge us to come to our place to take a look at the problem and provide a quote. I'm sorry but your guy acted like he was too busy to bother and then wanted money, that left very bad taste in my mouth.

Patrick W.

04/01/2015 12:00:00 SA

We called this company in past years twice for plumbing /water heaters and they
are at best nearly double all 3-4 other plumbing companys we called for the same exact work.The other company are not Hollywood glamour trucks,etc just great plumbers.
When you are charging nearly double what any other company charges for the same exact work sure you better woo your clients as you say it.
Prices for minor parts costing a few dollars are totally rip off prices and if you have unlimited funds to burn go ahead and hire them and drain your bank account.

The plumbers are all spotless,very professional, but again this is a company that
image is great service but its no better then most others at half the price.

Dont get taken with the fancy trucks and glamour unless you like that.
I say shop around as we did and get s company a little attuned to reality pricing.

Ryan B.

03/07/2017 12:00:00 SA

I called AP to schedule a diagnostic for my HVAC. My initial impressions from communications and the personalized bio of the technician were good. HVAC tech showed up right on time (my tenant was home, I was off site) and everything seemed good. After doing far more diagnostics than the $77 fee covered, I was thinking I had a great deal.... that is until the diagnosis came. I was told that my gas valve may be bad after two hours of testing, and being the handyman that I am, wasn't will to pay the ~ $800 to repair something I could do myself, so that was the end of that. Fast forward a few weeks later, I had replaced a bunch of parts (gas valve, sensors, etc) and the furnace was still broken. My tenant had been out of heat for about a month and my furnace was still broken. I ended up calling a another HVAC company who sent a tech with 30+ years experience. After only about a 10 minute troubleshoot, the tech told me my roof vent was clogged (or blocked)! I was in disbelief that something so elementary could be the answer... so I called his bluff... I climbed up to the 3rd story roof and what do you know? My rain cap was smushed! The first tech was so adamant about his 17-years experience, yet missed something so simple, and cost me time, money, and a tenant.

It doesn't end there! I randomly got a bill in the mail a few months later after having already paid. I called and was told the tech hadn't processed it, and not being able to find a $77 charge buried in my statement, I paid again. To my surprise the accountant called me back a few hours later to tell me he made a mistake and that the invoice was paid, so he credited my money back; this was about the only + from AP at this point, and I would have given a 2-star...BUTTTT, I called the company after the furnace was fixed to request reimbursement for a false diagnosis, and the info was passed on to the supervisor who was supposed to return my call but never did. I know it was only $77, but I lost much more in time, gas, parts, and more importantly - a tenant!

*UPDATE*

I received reimbursement for the mis-diagnosis, and a follow-up to make sure I received the check in the mail. I bumped the review up to 3 for the effort to make things right.

Gary S.

5/17/2017

I had the opportunity to have Junior as my technician he was extremely knowledgeable and cut to the chase. I'm extremely happy with the service I received and would recommend Andersons to anyone. Junior got to the point explained everything that he was doing in fine detail and was extremely respectful. I recommend you hold on to him because you just don't get customer service like that anymore. Thank you Anderson and thank you Junior

Matt D.

6/30/2015

I will give them credit, they did everything in their power to apologize and make everything right. Still haven't gotten anything fixed, but I appreciate the effort.

Kathleen W.

6/28/2017

We first met with Magil, who reviewed our current system and explained why it was no longer working.Then, he sat with us to determine the best system for our needs. Financing was offered and the new system was scheduled for the next day. Our system was a 2 day job and everything ran very smoothly. Poly and Samson were the field techs who installed the system and they were conscientious in everything that they did. Once the system was in, we were encouraged to test it and make sure everything was working to our satisfaction. I received a follow-up call from Magil to make sure that we were happy with their efforts and our new system. I will receive follow up calls in the future to schedule maintenance on the system. Could not be more pleased.

John M.

10/05/2018 12:00:00 SA

Over the years I have frequently used Anderson PHA for plumbing and HVAC projects. I have yet to be disappointed! I recently had Plumbing Tech Julian Castorena install a whole house water filter system. This was the second significant project Julian has done for me this year. He is knowledgable and efficient, with an excellent personal presentation. Projects are always left neat and tidy. Julian will now be my requested plumbing tech, with Anderson, PHA.

Pamela H.

02/02/2017 12:00:00 SA

I have been using Anderson for over 15 years - they have done amazing job! Michael G was there today and really helped me understand what needs to be done vs what can be done - the honesty and integrity of this company keeps me coming back year after year! Thank you for your work and for your support of Veterans!

Charles B.

07/09/2017 12:00:00 SA

We called on a late Saturday afternoon. The technician arrived as promised and quickly diagnosed the problem and advised us on how to avoid repeat problems. Larry was the most well informed plumber I've ever worked with. I will call Anderson to solve any future plumbing problems.

Janice S.

03/10/2020 12:00:00 SA

Hired to replace AC. Pricier than other quotes but they were professional and did a good job. They showed up on time and cleaned up afterwards. Their follow up could be improved. They promised to get some replacement air filters for me and no filters after two requests.

Jay M.

1/31/2017

Called late Saturday night and was still able to talk to someone. Gave my info and was immediately called the next working day to set up an appt for my clog sink. When the technician came in (James) polite and on time showed me where he needs work and within 20 min problem is solve gave me a 90 day warranty definitely will be using this company again

Meredith R.

05/07/2015 12:00:00 SA

This company prides its self on being Woman owned and Operated but has yet to train its employees on sexism or ageism.

I called Anderson to come out to quote and fix 3 items in my home: First, they were the most expensive, even with 15% discount and no service charge.

1.5: They did come out quickly and call me with updated on the techs arrival.

Second: Their Tech went over everything with me, a female, and said I needed to make sure to talk to my husband, because he would be able to decide what we needed to get fixed. I will not be going with Anderson on principal and will ensure to tell friends and neighbors to avoid them at all costs due to their mangled pricing pyramid and lack of professionalism.

Its ok to be ageist, sexist and pretty much everything else as long as you aren't racists. Women owned and Operated... Your people need some sensitivity training.

Melissa G.

4/20/2020

Called Anderson due to a leak in my shower that was discovered by my downstairs neighbor. Anderson came out and replaced the tub drain shoe. Which goes for about $15 at home depot. Two guys were here for about an hour and replaced it. Ran the tub and said they resolved the leak. Amount charged for $682. Advised me if this didn't resolve the issue, it would cost me $3000 to replace internal pipes. Called another plumbing service for an estimate. They advised shoe was not the source of the leak and it was coming from the shower which Anderson never ran. They replaced the tub and fixed the shower leak and additional two leaks discovered when the tub was removed for $1200, included parts (brand new tub and shower) and labor. Anderson totally overcharges without any type of description or itemization of their work. Would NEVER recommend Anderson. I hope the fact that I am a single woman was not the cause for this outrageous bill or quote.

John D.

11/29/2017

Rip-off. Needed my water heater replaced. Quoted me $3600 !!! That should be illegal. Imagine, they walk into a senior citizens home who needs a water heater replaced. The senior doesn't know what a water heater cost or what it should cost to install, and pays them $3600 out of their fixed retirement fund. Anderson is predatory in my opinion. $3600 for a water heater my a$$.

Grant W.

03/04/2015 12:00:00 SA

Remember the Seth Myer/Amy Poehler sketch 'Really?' Can't help thinking about that. Here's my saga...

Remembering their tv ad, I phone up Anderson Plumbing and Heating and ask for someone to come by and fix a very simple shower issue (exchange a valve cartridge), suggest that as long as someone's there they may as well do two others. Am told someone would come the next day, but that the narrowest window needed to be home was four hours, from 1pm - 5pm and there would be a call 30-45 minutes before person arrived. By 7:30pm with no one showing up I called, and was told someone would call me the next day.

Next day - hit rinse and repeat. This time did get call, but the tech showed up 1:20 hours after call. But he was a NICE guy doing his job, and thought to put some cloths under his truck for the black oil dripping onto our white concrete driveway. (I gave him some cardboard).

Some discussion and up-sell attempts later (no, I don't need to replace my 1.5 year old water tank that has nothing to do with my shower valve; no, I don't need a service agreement; no, I don't need to replace all the fixtures - I please just need a simple valve cartridge replaced) he confirmed it'd take about 20 minutes each and that parts were about $50 each. So if he was generously $150/hour, I was anticipating maybe a $300 quote, and perhaps some consideration for the no show half-day time waste the prior day.

Unfortunately, the quoted price to replace three shower cartridges wasn't $300. No Anderson wouldn't charge me even $400, $500, or $600 (can you hear the late Ron Popeil here?). And the three cartridges installed would not cost me $700, $800, $900 or - wait for it - $1,000! No, to exchange three shower cartridges that would take the plumber about one hour's work, I could have this done for the lowly sum of just over $1,400. Really?!? Sadly, I mean really.

I SERIOUSLY have to consider going into the plumbing business if people are willing to pay these costs. No wait, I really don't like to waste people's time, plus I have a conscience. Why exactly does Yelp require any star to be given? My one star I hereby designate for the nice tech trying to do his job as he was undoubtedly told to do.

Laura B.

01/11/2020 12:00:00 SA

Was really dreading having to find a plummer on a Sat. I called a few places. Explained the issue and was told they couldn't get out until Mon. That's not going to work we couldn't flush toilets! From the time I called in until someone was here and job finished less than 120 minutes. Kristina was very professional, remember our names and called us by name. Offered other suggestions and service plus a 90 day warranty! I am so impressed with this company! Thank you thank you

Jess V.

4/25/2015

First off, I commend Anderson Plumbing out reaching out to rectify my experience. It was totally unexpected and I honestly impressed with how they handle it.

A day after I posted my original message they reached out to get a better understanding of what occurred. After, I was offered a refund or a portion of the work and explained they have a 100% satisfaction guarantee. Also they agreed I may have been overcharged due to how they quote bids. About 60% of my bill has been refunded to normal charges 8 or 9 months after the original work was performed.

I don't know any other business other than Bloomingdales or Neiman that would do such a thing, so I applaud your efforts!

kelly H.

01/05/2017 12:00:00 SA

I had a very bad experience with this company. We have a commercial building that we needed a new air-conditioning unit. I had a bid from another company but I decided to call Andersons to get a second bid. According to their commercials, they claim to be the best, and I wanted no problems for my tenants.
Not to go in all the details, but I have never had someone be so unprofessional and completely irresponsible. I called the office afterwards to voice my complaint. I told them that I had no intention of using them but I thought the management would want to be notified of my experience. Never a return phone call or apology for the irresponsible and dangerous situation they created. Very unprofessional.

Craig H.

08/11/2018 12:00:00 SA

Bad company I asked ac repair a got furnace talk they broke my thermostat unplug my system then said keep cool $600 later called another company the came and fixed the issue I am seek my money back if you trying to up sell ok but don't bullshit things to make a buck I won't call them again fuck them

Brian B.

03/03/2017 12:00:00 SA

Shop around!!! These people charge extremely high prices!! I had a bathroom sink that needed new angle stops and to have a dual drain pipe setup under my kitchen sink redone to accommodate my new single drain sink. Over 700 bucks, and they used cheap little quarter turn angle stops. I only know that now because I had to call another plumber in to fix what they couldn't on the fixtures. Never again.

Robert F.

7/25/2018

I just got off the phone with a rep. I asked if they could give me an average cost of repairing a freon leak on a residential R-410 system. I had already had another company come out and use a leak kit to try and seal the lines... It didn't work. They couldn't give me an average cost so that I could budget. I would have to take off work drive home to Chula Vista from Rancho B...I need some type of budget!! And then they don't have appointment windows. I'd have to wait for a tech to arrive anytime after 12pm. I might have made the appointment if they could have at least gave me a typical price range!

Ann G.

7/21/2018

Beware of these technicians. They definitely upsell and lie on work that really needs to be done. Always get other quotes before working with Anderson.

Rp K.

11/29/2016

Don't waste your time. Biggest waste of $42 I have ever spent (service charge) just for showing up. Then these jokers quoted me $441.00 just to install 1ea wax ring on 1ea toilet. Place is a complete rip off for the homeowner. Maybe a large commercial customer could afford their service, homeowners stay away.

I asked for a simple cost range estimated over the phone before they came out. They would not provide. They basically rolled up, charged me $42 and then provided a quote for almost $500 total... what a joke.

Lesson learned. First time and last time customer.

James C.

7/13/2016

I had AC installed yesterday. John B., Junior, and Donnie were all extremely professional and courteous. We were told it was a one day job and the job was completed in one day.

We are very happy with Anderson, and while price was a motivating factor, we also chose them because of their employees. In fact, out of the 4 companies we quoted for service, John was the only one who ever followed up with us.

So far everything works great.

Bonnie M.

9/18/2019

Water heater rusted, flooded our garage and Donny from Anderson came out, educated us and did a full house check on possible causes or potential issues. We researched and did our homework before he came back the next morning. We now have a plan to what needs to be replaced next and vision of cost to budget. Yes they are higher than most small shops but watching Donny work and weld he is highly skilled and a great Troubleshooter. His huge van was a full supply shop. He explained everything he was doing and showed the issues as he uncovered them.

J. K.

09/05/2017 12:00:00 SA

We had water heater replaced by Jamar, he made sure everything was done right, A true asset to this business. Thanks for the excellent experience!

Linda M.

12/08/2019 12:00:00 SA

We highly recommend Anderson Plumbing! We had a slab leak under one of the units in our small condo complex, (in 92105), that was costing us an extra $1000 a month in water bills!!! We needed emergency repairs, but we couldn't figure out where the water leak was coming from, so we hired a leak detection service to determine the place of the water breakage. Once the location was determined, the HOA got a couple of estimates from Anderson and another plumbing company. We decided to go with Anderson, only because the technician that came out, James P., seemed much more knowledgeable than the other guy from the other company we called. It seems we wasted $480 on the leak detection service, because Anderson Plumbing does their own leak detection and it's included in their service. Now we know for the future. We decided to have the hot water pipes re-routed out of the slab, as opposed digging out the slab and replacing it. James did a great job! He was very professional. He kept the work site very clean and finished within two days. The owner of the condo was very happy with the work that was done. Overall, we were very impressed with the workmanship and will definitely use them again when another incident occurs in our condo complex!!

D.J. L.

2/18/2015

Anderson is easy to do business with. Each employee that we dealt with was a professional and the service we purchased was delivered in a timely manner.

Our drains were backed up again, and I was tired of playing plumber. Time to call Anderson. I see their local trucks all over town, so I made one call to set up next day service. The phone was answered quickly, and before I knew it, I was signed up and ready to go. Prices quoted over the phone were a bid confusing to me, a layman. Make sure you ask more questions than I did. Sometimes I am a lazy consumer.

My overall value experience was very good, when I called as a follow up on clarification, I got the same quick response and absolute satisfaction.

I'm a fan and will use Anderson again.

Dave M.

06/09/2018 12:00:00 SA

Anderson Plumbing is the best. We have used them for years, from a minor drain clean to an entire home copper re-pipe. Mary Jean runs a business like a family and treats customers the same. Tim one of their technicians that visited today did the usual fantastic job and also shared his story about what the company has meant in his life. Amazing.
Customer for life!

Lauren F.

11/23/2017

Friday evening after a long work week I arrived home to a broken water heater! We called Anderson Plumbing right away. At first they said they were all booked for the night. We explained we had a 5 month old baby and needed some help as soon as possible. They had us on hold for a bit but were able to get us onto their schedule. The guy they sent out was actually earlier than they said (but 45 min) and it took 30 minutes less than they estimated to fix.. all which is amazing with a baby around!! He was also a very nice guy. The only thing I couldn't give 5 stars for is I do feel we paid quite a premium price when I look around at other companies now. Granted they got us in last minute but we sure did pay too much money!!

Ashley W.

10/09/2016 12:00:00 SA

Of course, my house decided to have water issues on a Sunday afternoon. Getting everything scheduled with Anderson Plumbing was a breeze from the woman who answered my phone call, and the plumber who came to help. He was very communicative about what the issues were, why they were happening, and very professional. He was patient with my very (loving but obnoxious) barking dog and showed me pictures of his two dogs. The service was quick, concise, and I was in-the-loop. I'll definitely be calling again for future needs!

Matt W.

3/29/2015

Edit: I've updated this review and have added a couple stars after speaking with Anderson Plumbing, who listened to my concerns, offered a fair explanation, acknowledged my concerns, and kindly offered to refund my service fee without any dispute. While we did not end up using their services this time, I'd try them again in the future, since I felt their customer service was top notch.

Here's the summary:

We called to book a Sunday appointment for a clogged sewer main line, and were quoted a price of $42 for the visit, and were told the standard price for remedying such problems was $137 baring no complications.

Within 3 minutes of the plumber's arrival (and 1 minute after signing for the initial $42) the plumber concluded that our sewer clean-out accesses were too small for him to be able to use a snake, and that it was therefore necessary to remove two toilets in order to access the drain, for grand total of about $834. He deemed removal of both toilets necessary due to the layout of our home, and him being unable to snake one without hitting the other.

The plumber was friendly and professional, but I was disappointed to have paid $42 for 3 minutes of work (looking for a cleanout) which I could have done ahead of time if told to check over the phone. Upon sharing this feedback with Anderson Plumbing however, I was offered a full refund, so I really can't complain.

I later learned that an employee safety policy prevents them for being allowed to clean the line via a roof vent, and ended up going with another company without such a policy, and therefore a lower cost for this particular service. I respect their desire to watch out for the safety of their employees, however.

Fred L.

11/14/2019

Great service... called on Tuesday am and they scheduled me for a drain cleaning the next day.Aziz did a great job, in and out in less than a hr and only charged $53... spent almost that amount on drain cleaner before I saw their ad! Highly recommed this company.

Shunrick H.

11/14/2019

My plumber was Syn and he was one the best plumbers I've ever had visit my home. They called me after talking to the landlord and continued to call and keep me updated until the plumber arrived. Syn was super nice and respectful. He even waited patiently while my two year old finished her potty time. He also answered every question I had and gave me excellent advice on maintenance so I can prevent future problems. I will definitely use them again for my plumbing needs. Thanks Syn, I hope you read this. You provided great work and your customer service was superb! I pray your hard work is rewarded, you deserve it.

Mark M.

01/09/2015 12:00:00 SA

Superior Technician (Joey M), Excellent Service, Excellent Company.

I purchased my Mobile Home in March 2013 and had never run my furnace. Due to the cold weather in November & December 2014 and out of town guests arriving for the Christmas Holidays, I needed to use my furnace. I installed a new thermostat myself and had a friend check the wiring, but it still wouldn't turn on the furnace. I bought a promotion in the Union Tribune for Anderson Plumbing Heating and Air. I knew it wouldn't cover everything, but I wanted a thorough check of my system.

I called for an appointment and it was almost 2 weeks before a technician could be scheduled. Communication was great! I was told the day before the name of my Tech & the arrival window. Joey called minutes after the start of the appointment window. He was here within 20 minutes. He listened to my needs, accepted the coupon and went to work checking my system. Within 15 minutes he had an accurate diagnosis: I needed 2 parts, and he had both with him. I authorized the services (within my $$ expectations) and he went to work. He was efficient and provided excellent service. He updated me as he made progress.

When the furnace started working I was thrilled. He didn't try to sell me a new thermostat -he told me I had purchased a good one that was working well. He provided new furnace filters, checked each outlet & took temperature readings. He vacuumed my furnace, identified its model & year and told me what parts could need replacing in the next few years. I eagerly added a maintenance plan - I've never had better service for Plumbing, Heating or Air Conditioning before (5 previous homes owned, all in other locations)

I will always highly recommend this company, and I will always recommend & ask for Joey M. to come back for maintenance and other needed services.

Chris C.

7/28/2017

I must say the 5 star rating has more to do with Ken S, our technician, than Anderson. However, if Anderson trains and retains a workforce similar to Ken; then they too should receive credit.

Anderson was the second company I called out since the first would not put an estimate in writing. I found this to be odd so I thanked them for their time and suggestions but declined further service. The appointment was originally scheduled to replace a retractable kitchen faucet and repair a leak. However, based on the previous appt, I was curious as to what other suggestions Anderson would have. Ken arrived for the appoint on time and was very courteous to my family and dog. He started with the assessment of the sink & leak quickly and provided options for repair. He also inspected the water pressure regulator and hot water tank for an expansion tank. He recommended both as additional services; as did the original service company. However, Ken pulled out the price sheets and very clearly told me the cost and options.

While we were originally told the entire sink needed to be replaced, Ken suggested contacting the manufacturer for a replacement hose. He was not immediately certain of the brand's symbol but took the time to take pictures and send to the office for review. He also took time to make phone calls to investigate. We finally landed on the correct manufacturer and were able to order the part; thereby saving time and money

At the end of the day, Ken provided honest and knowledgeable service. If I need additional repairs in the future, I will contact him without hesitation.

Amy H.

04/07/2015 12:00:00 SA

I called Anderson to come fix the a/c on our commercial property. They were the only ones who could come out to take a look on such a short notice, they were there the next day as opposed to 2 weeks out from other companies and they actually showed up earlier!

George was our technician and he clearly explained what was wrong, and what to do to fix it. He was clear on the limitations and what he was going to try to do. He outlined what would happen if he couldn't fix it and gave me a reasonable quote. Miraculously, he was able to fix it and buy us sometime before we had to get a new one.

Great company to work with and great follow-up!

Suzanne B.

02/09/2019 12:00:00 SA

I chose this company because it is owned by a woman. My heater wouldn't go on. It was working just fine but after being out town for a week it wouldn't come on. I assumed it was the pilot light.
The man that came out was rude and condescending. Talking to me like I was a 5 year old. Also asking personal questions, who lives in the front house, who owns the motor home, and other vehicles. None of his business.
He lit the pilot light and the heater came on. He told me because my heater was old and a little rusty that he wouldn't leave it on. He also checked for carbon monoxide using his detector. It read .2. I told him I had a detector not far from the heater, he said all of them were a waste of money and don't work. I'm not buying a new heater because I'm moving this year.
I understand what he did for safety reasons. I'm just not sure I believe him. I got the got feeling he just wanted me to buy a new heater.
I'm not really about the heater, I'm mad about how I was treated.
Never again would I call them or recommend them.

Aaron R.

1/22/2015

Great service... Had a kitchen sink issue in the morning before work. They had Larry F. out before noon. Technician s polite, friendly, and knowledge. He answered all my questions and left the place cleaner than he found it. Will call again.

Juan R.

10/28/2019

I have used Anderson Plumbing 2 times in the past year. Their Drain Service Technician James Blacker must be their Star employee. He showed up early to both my appointments. He is Polite and a Straight Shooter, and is very Well Trained. He cleared a drain at one of my rentals in Escondido about 7 months ago. James is why I called to schedule another drain cleaning at another rental in San Diego last week. If you want a Excellent Plumbing Service please Call Anderson Plumbing!!! You will not be sorry. Thanks again James.

Tony R.

12/18/2016

They were afraid to service my AC because it was on the roof. Not too experienced i guess.

James T.

3/24/2018

Jake Berry was the young man Anderson sent out to do a yearly check on the full system they installed in 06-01-16. Because of my hearing problem I asked that he call when he arrived, because I can hear the phone but not the doorbell. He did so and greeted me in a professional manner.

Jake was one of the youngest and most informative men I have ever spoke to about a heating and air-conditioning system. He knew his stuff and explained every test he conducted on our system, which passed with flying colors I might add.

Jake took time to answer all my question, which were many, because I don't know much about those systems, other than putting in a filter, which I had forgotten when it was due to be replaced.

Because of our common hearing problems and his attentiveness to my questions, I have scheduled Jake to come back in June to do the Air Conditioning portion of the scheduled check up. Anderson should hang on to young men of his caliber, because he is an valuable asset to the company !

Amy Z.

8/28/2019

Great, prompt, expert service from Anderson today!! From booking the appointment through fixing my plumbing problem, the team at Anderson was a pleasure to deal with. James, the plumber who solved my problem in short order, was exceptionally knowledgeable, professional and efficient. As the Anderson commercial promised, they definitely wow'ed me!

Charvet C.

12/14/2014

Reuben was the very best! I have had 3 plumbers and 3 appliance repairmen out this last year, trying to get my dishwasher to clean. None from Anderson. I even got a new dishwasher.

I called Anderson because of Angie's List free service call coupon. I was impressed that their trucks carried lots of parts and probably would be able to fix whatever without resceduling.

Reuben came out checked the water lines, fixed my garbage disposal and determined that my water softener had been bypassed when a water heater had been installed, again not by Anderson. All of this at no charge because of the coupon. I have wasted numerous hours waiting for the other six service calls from other companies.

I will only call Anderson from now on....... And I love their pink booties!

Jose R.

3/24/2015

We had to do a complete re-pipe of our bathroom drains. They had to tear up the floors and dig out the old pipe since the house was built in the 1950's. The guys that came in here were professional and kept everything as clean as they could. They did an amazing job keeping us informed of what was going on and also of taking care of a few smaller issues with the pluming that we did not noticed at first.

I would highly recommend this company. You might pay a little extra but you are getting a higher level of service.

Doug R.

12/01/2016 12:00:00 SA

Overpriced on our heating and air installation. Did not live up to contract and had to have them come back twice to fix what they wrote in the contract as commitment to install. Almost a year later and still do not have a final permit clearance because Anderson has failed the inspection 3 times. Newest scheduler for permits failed to schedule the permit inspection the fourth time we committed to a date. Will not be using Anderson again for any projects.

Amy V.

09/08/2014 12:00:00 SA

Our air has broken four times in the past 2 months. We had Mauzy out three times. Each time they told us it was something else - a broken wire, the condenser, etc. $450 later, and our air broke again. Are you kidding me?

We had a small shop out and they told us our air is shot and we needed a new system. We called Anderson for a second opinion. Thank goodness we did!!!

They were able to come out the same day which was amazing. Everyone else was telling us 4 days to 2 weeks for service calls. The technician CJ is the best of the best. Professional, courteous and really took his time to diagnose the problem. He went through a process of elimination and it turns out (get this) that it was a faulty thermostat. We were ready to drop $3000 on a new system and it turned out to be a $50 problem. CJ took the time to explain everything to my husband and gave us great guidance. I can't say enough good things about the service we received, specifically from CJ.

If you need service I highly recommend Anderson. They really care for their customers and they have definitely earned our business for life.

S.R. Z.

7/31/2015

Every detail was met with professionalism above my expectations.

After I went online to schedule:
1. I was called to arrange appointment
2. They listened carefully to the problem
3. a 4 hour window was promised with a 20 minute warning call promised
4. the 20 minute call was received & plumber was on site with a clean fully equipped Anderson Plumbing truck and aware of the trouble and diagnosed it quickly as a serious issue outside the scope of residential plumbing and made a good recommendation for a solution.
5. Dan, the uniformed journeyman plumber, politely& professionally concluded the service call and waived the fee.
6. They earned my loyal business and recommendation to friends and family.

Chunjai C.

8/29/2015

I was very impressed with my service technician CJ. He was very knowledgeable, professional and efficient and friendly. He corrected the problem I was having and took time to explain things in detail. I appreciated the conscientious service he provided. Great service!
Thank you!!!

Angelina M.

6/27/2017

Thank you Anderson plumbing for the quick response,the great work and wonderful customer service provided!!

Jeff A.

9/14/2017

John came to our rescue - a water heater that wouldn't light. He was quick and had the issue diagnosed in little time. The water heater was still under warrantee, so he gladly took the old one and replaced it with a new unit. We were without hot water for a short time - he was very efficient, friendly and a great guy. He is a great reflection of this company!!

Olga Z R.

09/08/2017 12:00:00 SA

Katy is an outstanding technician - she kept me informed as to the work being performed. Her knowledge of how to best handle extremely hot days and preventive maintenance. She is extremely professional and efficient!

Patricia G.

1/19/2015

We responded to a U-T daily deal for a less than half price inspection of our heating system. The tech was great, very thorough, and explained everything he did very clearly, and helped us with our new digital thermostat to boot. Turns out our system still has some legs on it even after 30+ years! Thanks Anderson! The tech's name is Quinton and he was great.

V N.

07/04/2016 12:00:00 SA

Please dont use this company. Our condo had bathroom sink issue. The Anderson plumber came out and couldnt figure out what it was. They wanted to cut into the pipes and asked for $400. We thought that sounded weird so we got a second opinion. Turned out to just need a quick dislodging and our second opinion charged us $40.
Our second opinion plumber told us Anderson charges a high premium so they can advertise a lot. Not sure how they got so many positive reviews. Would not recommend this company

Nataly H.

07/07/2017 12:00:00 SA

The services were good. The tech was a great guy and very professional. I would use them again but to be honest, they are on the pricey side. I would have rated 5 stars if they had more affordable bids. Otherwise their customer service and tech were 5 stars.

Lourdes Q.

07/03/2017 12:00:00 SA

Junior came out and did a great job on getting my AC running again. He was very helpful at giving me information on what was going on with my AC as he was fixing it. I was his last call of the day but he still was very professional and helpful. He also gave me options on switching to a more updated unit. He made me feel at ease about upgrading my unit which can be a daunting task for any one. I truly appreciate his help today!

Shelley W.

5/28/2019

I posted a scathing review of Anderson with 1 star. they immediately contacted me regarding their pricing and did refund me some money. I appreciate their attempt to make this right. Their service and knowledge was never my concern....that part was excellent.

Jenny S.

6/25/2016

You know, I hate to have to do this, but obviously companies must not give a sh*t about customer service, when they are given many opportunities to make a situation right, and they still don't. These guys installed a $10,800 heating & AC unit in my home a month ago. Not sure if it even works, haven't tried it out yet. They had to install ducting & vents, leaving holes in the plaster of my 1920s home. I have been calling them to come out & fix these holes, contacting them many times. They keep telling me that the dry wall guy will contact me tomorrow. Tomorrow never comes. Today they said that they called me & left me a VM. I have no sign of either a missed call or a VM, & my phone is working fine. It's been a month now. Seriously, how hard is this?! Anderson, you are not making me smile. And, I'm sure your employees feel like idiots having to recite that ridiculous slogan when they answer the phone.

*This was from over a year ago. I guess it never got posted.

John B.

07/05/2019 12:00:00 SA

Moved my review up to two stars based on the fact that I actually got a call from Mary Jean Anderson to apologize for their service level. I admire a business owner who doesn't hide behind his/her employees and can take the heat.

Kate M.

6/14/2016

I needed some minor plumbing/fixture work done on my home to get it ready for a home inspection. My typical plumber did not have availability within the time frame. I remembered the AWSOME trucks I had seen around, and being a professional female myself, I thought I'd give them a try. Calling and scheduling the appointment was great--super professional without a long wait for service. The service charge was extremely reasonable as well. The guy arrived on time and was really nice.
Before entering the house, I showed him a water spicket that had a stripped handle on it. He said he would look at it before he left but it would be expensive (odd I thought). One of the jobs was to have a sticky diverter (from bath to shower) loosened because it was gritty and difficult to manipulate. No parts, not major work. Problem: the quote to have that done was $550! Really. $550. I declined and showed him another bath tub where the water stopper was not attached to the Kohler lever so the water would not drain. He did not know how to fix the Kohler but suggested a toe tap drain. This, I had to do because I needed it for an inspection. The charge: $330. Really. It took him 5 minutes.
He overheard me on the phone telling my real estate agent that the charge was too expensive and he apologized stating that he didn't set the prices, he only enforced them.

After he left, I got a squirt bottle with vinegar and soaked and manipulated the gritty diverter. Works just fine. Really, Really disappointed.

Debbi R.

07/04/2016 12:00:00 SA

Very impressed with Anderson's integrity for standing behind their products. We purchased a water heater 6 years ago and there was a problem with the installation, they fixed the problem at the time but I worried about the long term affect of the water heater. It went out just last week and they replaced it including the labor cost due to the previous error, even though the warranty on the labor had long expired. We have also purchased 2 furnaces and 2 air conditioners for the same home from them with no problems at all after 6 years. Had several other small jobs over the years with great results as well. Everyone can make a mistake, it's standing up and acknowledging the problem, and fixing it as well that counts.

S E.

6/28/2019

Update: Kelly Anderson personally contacted us regarding our experience. After a short and easy phone conversation, she went out of her way to resolve the issue. This company sincerely values customer service and satisfaction, which makes us willing to use their service again in the future.

Mike D.

08/01/2017 12:00:00 SA

Customer service is lacking big time. Went to get a quote on a new AC unit. The tech came out for an evaluation of my property. Customer service was not his strong point as I asked a few questions that were blatantly ignored by him. Maybe he couldn't handle being asked questions while looking around? His estimate was quite high, more than three times the cost of the other two estimates I received from other companies. I told him a quote I received from another company and maybe he didn't believe me or tried to call my bluff, but he asked to see it, so I showed him the actual quote.

All in all, I felt like he did not want to take on the job and just quoted me a high price to get rid of me. To everyone out there, shop around and get several quotes.

Update: Patrick the District sales manager contacted me and clarified any questions I had. Also apologized for any misunderstanding. He was very professional and appreciates his customers. Due to that I am raising my rating.

David C.

3/18/2020

Okay the whole one star goes to their ever so pleasant employees. The other goes to their techs pleasantness as well. All the rest the news is bad. They have a process where you 1 call the operator, then they get ahold of dispatcher through email. Then you wait 2 to 3 days for them to get around to getting back ahold of you. This is not for their initial calls this is for recalls because it's not paying them now. 2nd thing is if they tell you that you need anything please do your research because their prices are pretty steep and I got a discount. I didn't do my research when they found my hot water heater needed replaced (my fault not theirs). Alright 3rd thing is their personnel do not know why though showed up half the time. Two times drywallers showed up two times they left me with problems. Then I asked for them to come over for my VIP package furnace call. They did this free of charge so I guess their VIP somewhat makes up for their prices. But I am not done. I couldn't be home for the call so I had my mom there. They took out the filter and left it outside of my furnace. I called to have it reinstalled. I said hey no big deal can you guy get back ahold of me. Then I called and reminded them I was still waiting two more times. I said can you please call me in the evening cuz that is when I am not at work. Nope called and left me a voicemail while I was at work. Which I tried to get back ahold of them to no avail. Now i guess i will call the operator again because I still have two problems they have left me. Their is more but I am tired of typing. Make your own call just saying.

Nancy G.

1/24/2019

As requested, I contacted the company and was informed that the technician is no longer employed by Anderson. Additionally, even after my slooow response, they did everything I could have possibly asked for to make it right! They really do stand by their customer service! Thank you, Erin!

Mary P.

01/04/2017 12:00:00 SA

I used Anderson Plumbing because they were a member of Angie's List, and I had just had a very expensive and unpleasant experience with another company following the same problem (stopped drain). James B. was very polite and clean, did a great job. As is customary in my house, I lacked a cleanout under the sink. He said that this normally would cost more, but he would waive the cost, which I appreciated. He brought in the equipment, cleaned out the drain, and then cleaned up under the sink. I was very pleased. Wish I would have used them for the previous stoppage, but I thought I was saving a few bucks. Like the others here, I am not affiliated at all with Anderson Plumbing, just wanted to give them the recognition that they deserve for a job well done.

David W.

03/09/2014 12:00:00 SA

Just saw an ad on the TV and it reminded me that I needed to write a review. As a home owner in the San Diego area, I cannot recommend enough that you STAY AWAY from this company. We were flat-out robbed on an air conditioning repair.

We were in a time pinch and needed a quick repair. Called them and they were quick to come out. They investigated and found we needed a multiple-hundred dollar repair. Desperate, we paid up. Unfortunately, turns out that after substantial investigation online, our repair would have cost under $100 if I had done it myself.

BILKED by Anderson. Kinda sucks.

Ms Anderson,

I have no desire to contact you via your cell or office number. I stand by my claim and can provide documentation. The company you represent overcharged me. That cannot be denied. You may be able to write lengthy explanations but when it comes down to it explanations are like....everyone's got one, and each of them stink.

Robert D.

3/13/2019

I Called Anderson Plumbing for shower valve not shutting off. I was charged $551 for replacing the entire valve assembly; in less than 90 days the valve leak reoccurred, on the second visit under warranty the tech replaced the knobs, which worked for only 5 days and the leak continued, on the third visit the technician discovered the valve assembly was never replaced by the first technician, only the rubber washers on the stem was replaced and at last replaced the valve with a new kit that include stem, valve seat and knobs. After learning the scandal, I placed few phone calls to Erin customer Service manager to discuss the ordeal, she never answered the call, finally two weeks past in a letter blaming the water pressure regulator faulty and drumming additional $700 business, while generating/fabricating a second bill for $593 - waved under warranty. Despite having witnesses she ignored the entire incident.
Anderson Plumbing is Overpriced and a CHEAT!!! Do not use them.

In all fairness; Since posting the review, I received phone call from Anderson Plumbing customer service manager. Apologizing that she had been misinformed on the issue and the matter was addressed internally. She apologized more than once and refunded the full amount.

Katie B.

5/15/2016

Not really impressed quoted things not necessary however they recommended jw cleaning and restoration to do clean up (awesome job)before repairs. Ok long story short Matt krohn and Austin came to do repairs and I disputed part of the bid and they were told to leave by the original estimator. Matt stayed and fixed the urgent issue at a fair price and was very professional. Called the company....said they would follow up. LOL

Mark O.

1/21/2019

I called Anderson heating and plumbing as we had an emergency water line break at an outdoor hose bib and water was gushing uncontrolled. We needed Anderson to simply come shut off the water main so we didn't have property damage. Their dispatcher said they could be out in TWO days. Anderson Plumbing, you're right- you really WOWED this customer. We will never call again.

Diane B.

9/28/2016

I was very impressed with Anderson. The technician, Michael came to fix my AC and was able to discover the problem and fix it right away. I am very satisfied; thank you Michael!

Allison B.

3/21/2016

So - after posting this, the owner of the company called and promised to make things right. We had a service expert out first thing Monday morning and he handled things 100%. Professional and knowledgeable, exactly what I was expecting. I applaud a company that cares about customer experiences and can definitely say that I would use them again.

Mike C.

03/05/2016 12:00:00 SA

These people are a rip... I called around a couple places to get a simple plumbing line snaked. They quoted me $580, +99 more $ for an additional toilet. Then, another $200 to remove and replce the toilet to do the job. They said they could not fit me in for a few days.... I called around and A1 plumbing quoted $150, but ended up only charging me $120. Obtw, we called on a Sat around 4:30, and he was on site in about an hour.

Roxanne B.

04/11/2018 12:00:00 SA

I really had a great time today with the techs, JADE and JUAN . They ran service on my air conditioner. They were both very friendly,and took the time to expain what they were doing and all my options. They represented themseves and your company with kindness and a smile. Thanks so much Roxanne Bailey

Col B.

3/15/2016

We hired Anderson to do a video scope inspection on the sewer line of a house we are looking to buy. Not only was the price incredibly reasonable, but the service from Miguel was top notch! We will definitely call Anderson if we need some work done in the future.

Kate W.

7/28/2016

We were canceled on last-minute by another HVAC company, and I called Anderson that evening to schedule our appointment. It was late, so they only had emergency-repair available (which we didn't want to pay for), but put me on the list to be called first thing in the morning.

We had been out of our house for over 6 days because of a flood from our HVAC unit AND we have 6 month old baby, and even though Anderson Plumbing was fully booked, they realized we were in a bind, so they scheduled an appointment for us, but ALSO put us on their waiting list for cancellations. They called me back within an hour, and scheduled us for the same day!!!

They also came out to our house, on-time I might add, and have managed to fix our AC unit AND provide a 5 year warranty for the repairs. I can't remember the name of the woman I spoke with on the phone who helped us, but she totally saved the day and really helped us out. I am SO thankful for her and for the dispatch team for figuring out their cancellations and managing to call us early. WE ARE SO APPRECIATIVE!!!

Nget J.

02/01/2016 12:00:00 SA

I hired this company to come out to my condominium that I rent out to repair a toilet that my renter reported needed fixing. The company requires an upfront fee for showing up and while frustrating I was informed of the fee and agreed to it. Also, they don't apply the fee towards the service if you hire them. It's just a flat fee they charge whether they do the job or not.

After all repairs were finished I received an invoice that said minor toilet tank repairs adding up to over $300. When I asked for a itemization of the costs I was told No, that could not be done. What? Why not? I thought it was ridiculous. How can you perform a service and not be able to break down what you're being billed for.

I then informed the person on the phone that I would not do business with this company again and they said, OK, have a nice day. Really? I guess with all their 5* review they don't care whether they provide good service. I bet someone cares at other plumbing companies and if not, potential costumers will care when they read this review and decide whether they want to do business with this company or not.

Ron M.

4/20/2016

A friendly reminder call the day before and then a morning call because of a cancellation brought Michael the service technician early. He had provided the service in the past and was quick to get started and kept me updated as he progressed checking 2 air conditioners. We subscribe for annual service for air conditioning, heating and plumbing. It is a good value and gets us ready for the change in seasons.
Michael had a couple of helpful recommendations as preventative measures but did not pressure to do the work. One recommendation was accepted and he promptly made the repair. Anderson Plumbing and Heating is easy to recommend for excellent service beginning with the reminder call and ending with a request to evaluate the service.

Carol B.

07/03/2018 12:00:00 SA

Anderson was here in March, charged me for up to 3 lbs refrigerant for my A/C and talked me into VIP account for over $$200. As a VIP, I only had to pay half price for them to come out in June when the A/C was blowing warm air, then to tell me that it would cost over $2,000 and three weeks to test to find the leak that was obviously there back in March. After I get a refund for being a VIP and being left without air for weeks, I never want to talk to anyone from this company again.

Cory T.

12/30/2016

The customer service was terrible. I had my heater inspected it was working fine and when I return later that same day it was not working. I called Anderson and was told they were too busy to come out. I explained I had my elderly parents visiting and it was cold. They did not care. I asked to speak with a manager but they told me they could not do that. Then they tell me the earliest they could send out the same technician was at noon the next day. I asked them with such a large company how come only that one tech is the only one that can come out, they did not respond.

The worst part is that I called the technician cell number when I got home and he called the office immediately to let them know it was just a screw he forgot to tighten. So Andersons knew it was a 2 minute fix but they could not send someone out. So my 87 year old parents had to huddle around a little 12 inch plug in heater I had in the garage with lots of blankets.

This was truly unbelievable that a company this large could not accommodate a 2 minute stop. It was 6 pm so not late. When I called the lady who answered was programmed to say how can I make you smile and by the end of it they did not make me smile. She offer two cheap movie tickets to offset my elderly parents huddling around a plug in heater Really!!!

I highly recommend anyone who reads this to consider using another company as this one is very unprofessional and not accommodating.

Gringa D.

3/30/2018

We had our annual a/c inspection today which is covered under the price of the new unit we bought two years ago. Jake Berry was the technician and he provided excellent, professional service and explained all the data. Great company!

LittleH H.

3/29/2018

I could not be happier with the service technician Jake Berry provided during a routine VIP visit to inspect the heating and air systems in my house. He was extremely thorough, very personable and did an awesome job. So much so, in fact, that I will definitely request him for all future VIP and other calls. Thank you Jake!!!

Teresa C.

5/22/2018

So yet again this company falls short. I responded to there request on yelp about providing more information and they said they were looking into and offered a gift card to a restaurant and some movie passes. This was around the middle of April and now the middle of May and nothing. Just like the first time no follow through on what they say they will do. I don't see how this company stays in business with their lack of following through with their own agreements or offers.

Blaine F.

05/05/2018 12:00:00 SA

Anderson did a great job for us when we had a big water leak in our kitchen. Our technician James Partridge was thorough and conscientious. Not only did he get our plumbing needs taken care of, he helped me understand the remediation and construction work that needed to be done afterwards. He was also responsive on my follow-up questions. Always friendly and professional. He made a bad situation a lot better.

Jojo V.

01/04/2016 12:00:00 SA

Anderson's to the rescue again! Called 11:40 yesterday morning and they had a plumber at my door by 12:15; phone lady was super sweet to deal with :). My little ones tossed baby wipes into my toilet AGAIN and caused a main line backup. I was using the washing machine and water started to pour out the back of the machine onto the floor and also back up into the tub. To say the least it was a real emergency! Dave was the tech/plumber that came out and he sure 'knew his stuff' :) He was very friendly, knowledgeable and respectful of my home; I don't even have carpeted floors and he still wore booties. Dave also gave me some super helpful advice and really went that 'extra mile' with his service; example: he opened up my toilet and saw a homemade water-saver jug in the back and recommend that I get that thing out of there because I have an older toilet and it truly needs the full water amount to flush. He said that it could cause me additional expensive problems in the future. I got that thing out ASAP since we all know that plumbing work is not cheap; but I will tell you this, Anderson's is one of the most upfront and honest companies I have ever worked with when it comes to pricing and believe me, there are many dishonest plumbing companies out there!

I will be a customer for life! thanks guys and keep up the excellent and superior work! you guys rock!!!!

Jason T.

5/22/2018

Your slogan should read, Nobody knows how to annoy clients like we do. I scheduled my appointment at the end of March for a water heater flush. The first opening was opening May 18th, the time they gave me was 12pm and as late as 12am. The time frame should have told me to run for the hills. Your representative stated, that your company makes sure every calls gets done and they couldn't give me a smaller time frame. We all live a busy life, but who has time to wait around all day for a service appointment. I understand you give a 30 min window when the tech is close, but I still feel it's not enough of a window. At around 4:30pm, a representative called me and asked if I could reschedule my appointment for the following Monday, with the same after 12pm time window. I was upset, I took the day off, waited around for several hours and I wasn't going to do to it again Monday. I was told that the appointment would take place in the late evening because I didn't reschedule. I was okay with that, I already waited all day. I received a phone call 10 minutes later, stating that a tech can be out in 30 min. I was happy until I received the next call. A tech called me 5 minutes later and stated that he was too far for the appointment and that it would take another hour to get to my condo. I was okay with that, but he tried to push me to cancel my appointment all together. He asked how old my unit was, I explained my system in detail. He said that he wouldn't flush the unit, it's too old and it was a waste of money. I'm okay with the honesty, but it felt like he was just trying get out of the appointment all together. If this is true about my unit, why doesn't your customer service ask basic questions before scheduling an appointment that was useless to my unit? I wasted all afternoon waiting for your company, just to have a tech talk his way out of an appointment, because the drive was too far and my unit was old. I was annoyed and I wouldn't recommend this business to a friend or family member.

Carol C.

3/14/2014

Professional, polite, knowledgeable, efficient.
Alex G. came out and diagnosed my problem immediately.
I also had him look at a couple other 'water' issues at my home, and he gave me several options and ideas, clearly not trying to upsell me or have me do unneeded repairs.

Ide F.

05/11/2016 12:00:00 SA

I was at my grandmother's house and she had a clogged bathroom sinked. Eww. We tried to unclog it ourselves but had no luck so I called Anderson Plumbing and a fellow by the name of Jimmy B. came out to help. Nice guy. We were relieved that he got out there so quickly because it was Mother's Days and we were having guest come over. He came in and assessed the situation, explained what was going to take place and best of all he was able to unclog the drain in no time. I would totally recommend Anderson Plumbing. Thanks Jimmy B. & Anderson Plumbing.

Michael H.

2/23/2016

Don't ever have an appointment on a weekend after 3. The worker just wants to go home. I had an appointment on Saturday 2/20/16. Their time gap of 3-7pm reminded of a cable company but they came early and let me know they were on their way. Victor, the employee, showed up and we did a basic survey around the house and he explained to me of a $1200 process to check for the leak. Then he said he would not be able to do it today since he would require a second employee to help him check for the leaks and needed to come on another day.

I am the son of the homeowner since he cannot speak English and attend school at Riverside. I don't have time to go up and down and make sure everything is going smoothly and translate for my dad.

When I explained this to Victor he said I'm sorry but if you leave the house unlocked we will make sure everything is safe. I called my dad to explain the situation and he wasn't happy that they wouldn't check the leak now and still charge me $42 just because he drove to my house to give me prices. I went back to tell Victor the price is a little steep and am not sure if we are going to check for the leak.

He suddenly says oh well I can do this today if you want me to. But you don't want to because it's too expensive right? To which I respond sure.
He only asked me this question because he didn't want to explain to his work why he didn't end up doing any service today. He wrote this on the invoice.

My question is why did he tell me that he couldn't do the service today and then proceed to tell me that yes he can do the service once I told him I was unsure if I wanted to pay $1200?

I'm going to assume it's because he didn't want to stay after 7 PM, the time the business closes, (other than their 24 hr emergency service) and go home to relax for the weekend. He told me the process to check the leak would take 3 hours minimum and he did arrive at my house at 4pm.

If you don't want to work weekends then don't work on those days instead of putting a half ass effort to show that you care.

Joseph H.

12/10/2019 12:00:00 SA

Everybody gets at least one chance. Anderson blew theirs. I had a leak in the master bath Delta shower valve. I tried to change the cartridge myself but couldn't get the retaining nut off. I had to call someone to do this for me. For a $42.00 minimum fee, I booked an appointment. Next morning, bright and early, Miguel (I think) shows up to check things out. He takes a look then goes straight to his price book. He takes a quick look and proceeds to inform me that it will be $625.00 to change our shower valve cartridge. I had to double-check and make sure he was looking at the correct service item. It was. I politely thanked him and paid the $42.00. When I originally tried the repair myself, I had sprayed WD-40 on the retainer ring to help break it loose. Fortunately, upon trying again, the retainer ring broke loose. I go to the hardware store, grab a new valve insert for $38.00, and change it out myself. Their fee to do that was highway robbery. One chance is all you get. I'll never call them again.

C R.

12/17/2017

Had a bathroom plumbing problem, Tim came out assessing the problem and cleared the line. Tim was very friendly, professional and courteous. We will use Anderson for all our plumbing, heating and air conditioning needs

Jack C.

3/25/2016

Anderson followed through on a promise to provide free maintenance our Lennox A/C system. Kevin and Maria explained the procedures for the maintenance process. After conducting the maintenance, they advised us on products typically purchased for our system 2-3 years after purchase. They had a flexible schedule and called 1 day and 1 hour prior to the scheduled appointment. Excellent service!

Teresa C.

5/22/2018

So yet again this company falls short. I responded to there request on yelp about providing more information and they said they were looking into and offered a gift card to a restaurant and some movie passes. This was around the middle of April and now the middle of May and nothing. Just like the first time no follow through on what they say they will do. I don't see how this company stays in business with their lack of following through with their own agreements or offers.

Blaine F.

05/05/2018 12:00:00 SA

Anderson did a great job for us when we had a big water leak in our kitchen. Our technician James Partridge was thorough and conscientious. Not only did he get our plumbing needs taken care of, he helped me understand the remediation and construction work that needed to be done afterwards. He was also responsive on my follow-up questions. Always friendly and professional. He made a bad situation a lot better.

Jojo V.

01/04/2016 12:00:00 SA

Anderson's to the rescue again! Called 11:40 yesterday morning and they had a plumber at my door by 12:15; phone lady was super sweet to deal with :). My little ones tossed baby wipes into my toilet AGAIN and caused a main line backup. I was using the washing machine and water started to pour out the back of the machine onto the floor and also back up into the tub. To say the least it was a real emergency! Dave was the tech/plumber that came out and he sure 'knew his stuff' :) He was very friendly, knowledgeable and respectful of my home; I don't even have carpeted floors and he still wore booties. Dave also gave me some super helpful advice and really went that 'extra mile' with his service; example: he opened up my toilet and saw a homemade water-saver jug in the back and recommend that I get that thing out of there because I have an older toilet and it truly needs the full water amount to flush. He said that it could cause me additional expensive problems in the future. I got that thing out ASAP since we all know that plumbing work is not cheap; but I will tell you this, Anderson's is one of the most upfront and honest companies I have ever worked with when it comes to pricing and believe me, there are many dishonest plumbing companies out there!

I will be a customer for life! thanks guys and keep up the excellent and superior work! you guys rock!!!!

Jason T.

5/22/2018

Your slogan should read, Nobody knows how to annoy clients like we do. I scheduled my appointment at the end of March for a water heater flush. The first opening was opening May 18th, the time they gave me was 12pm and as late as 12am. The time frame should have told me to run for the hills. Your representative stated, that your company makes sure every calls gets done and they couldn't give me a smaller time frame. We all live a busy life, but who has time to wait around all day for a service appointment. I understand you give a 30 min window when the tech is close, but I still feel it's not enough of a window. At around 4:30pm, a representative called me and asked if I could reschedule my appointment for the following Monday, with the same after 12pm time window. I was upset, I took the day off, waited around for several hours and I wasn't going to do to it again Monday. I was told that the appointment would take place in the late evening because I didn't reschedule. I was okay with that, I already waited all day. I received a phone call 10 minutes later, stating that a tech can be out in 30 min. I was happy until I received the next call. A tech called me 5 minutes later and stated that he was too far for the appointment and that it would take another hour to get to my condo. I was okay with that, but he tried to push me to cancel my appointment all together. He asked how old my unit was, I explained my system in detail. He said that he wouldn't flush the unit, it's too old and it was a waste of money. I'm okay with the honesty, but it felt like he was just trying get out of the appointment all together. If this is true about my unit, why doesn't your customer service ask basic questions before scheduling an appointment that was useless to my unit? I wasted all afternoon waiting for your company, just to have a tech talk his way out of an appointment, because the drive was too far and my unit was old. I was annoyed and I wouldn't recommend this business to a friend or family member.

Carol C.

3/14/2014

Professional, polite, knowledgeable, efficient.
Alex G. came out and diagnosed my problem immediately.
I also had him look at a couple other 'water' issues at my home, and he gave me several options and ideas, clearly not trying to upsell me or have me do unneeded repairs.

Ide F.

05/11/2016 12:00:00 SA

I was at my grandmother's house and she had a clogged bathroom sinked. Eww. We tried to unclog it ourselves but had no luck so I called Anderson Plumbing and a fellow by the name of Jimmy B. came out to help. Nice guy. We were relieved that he got out there so quickly because it was Mother's Days and we were having guest come over. He came in and assessed the situation, explained what was going to take place and best of all he was able to unclog the drain in no time. I would totally recommend Anderson Plumbing. Thanks Jimmy B. & Anderson Plumbing.

Michael H.

2/23/2016

Don't ever have an appointment on a weekend after 3. The worker just wants to go home. I had an appointment on Saturday 2/20/16. Their time gap of 3-7pm reminded of a cable company but they came early and let me know they were on their way. Victor, the employee, showed up and we did a basic survey around the house and he explained to me of a $1200 process to check for the leak. Then he said he would not be able to do it today since he would require a second employee to help him check for the leaks and needed to come on another day.

I am the son of the homeowner since he cannot speak English and attend school at Riverside. I don't have time to go up and down and make sure everything is going smoothly and translate for my dad.

When I explained this to Victor he said I'm sorry but if you leave the house unlocked we will make sure everything is safe. I called my dad to explain the situation and he wasn't happy that they wouldn't check the leak now and still charge me $42 just because he drove to my house to give me prices. I went back to tell Victor the price is a little steep and am not sure if we are going to check for the leak.

He suddenly says oh well I can do this today if you want me to. But you don't want to because it's too expensive right? To which I respond sure.
He only asked me this question because he didn't want to explain to his work why he didn't end up doing any service today. He wrote this on the invoice.

My question is why did he tell me that he couldn't do the service today and then proceed to tell me that yes he can do the service once I told him I was unsure if I wanted to pay $1200?

I'm going to assume it's because he didn't want to stay after 7 PM, the time the business closes, (other than their 24 hr emergency service) and go home to relax for the weekend. He told me the process to check the leak would take 3 hours minimum and he did arrive at my house at 4pm.

If you don't want to work weekends then don't work on those days instead of putting a half ass effort to show that you care.

Joseph H.

12/10/2019 12:00:00 SA

Everybody gets at least one chance. Anderson blew theirs. I had a leak in the master bath Delta shower valve. I tried to change the cartridge myself but couldn't get the retaining nut off. I had to call someone to do this for me. For a $42.00 minimum fee, I booked an appointment. Next morning, bright and early, Miguel (I think) shows up to check things out. He takes a look then goes straight to his price book. He takes a quick look and proceeds to inform me that it will be $625.00 to change our shower valve cartridge. I had to double-check and make sure he was looking at the correct service item. It was. I politely thanked him and paid the $42.00. When I originally tried the repair myself, I had sprayed WD-40 on the retainer ring to help break it loose. Fortunately, upon trying again, the retainer ring broke loose. I go to the hardware store, grab a new valve insert for $38.00, and change it out myself. Their fee to do that was highway robbery. One chance is all you get. I'll never call them again.

C R.

12/17/2017

Had a bathroom plumbing problem, Tim came out assessing the problem and cleared the line. Tim was very friendly, professional and courteous. We will use Anderson for all our plumbing, heating and air conditioning needs

Jack C.

3/25/2016

Anderson followed through on a promise to provide free maintenance our Lennox A/C system. Kevin and Maria explained the procedures for the maintenance process. After conducting the maintenance, they advised us on products typically purchased for our system 2-3 years after purchase. They had a flexible schedule and called 1 day and 1 hour prior to the scheduled appointment. Excellent service!

Richard T.

08/12/2017 12:00:00 SA

Anderson plumbing replaced a shut off valve for ice maker. Also replaced hose water valve. Total parts should not have been more then $100.00. At house for two hours. Total bill $813.00. More then $350.00 per hour labor.

You be the judge!

Art S.

10/16/2015

We scheduled an air conditioning maintenance appointment with this company. They gave us an 8 to 12 appointment window. At 1015 they called to say we were next. At 1115, we called them because we hadn't heard from them. At this point, they couldn't say when their service person would show up - so we cancelled and took our business somewhere else. Thanks for wasting three plus hours of our time. Any service company that can't do better than a four hour window isn't worth the time. Go elsewhere.

debbie g.

04/05/2018 12:00:00 SA

Took advantage of circular offering $40 for water heater flush. Service was on 4-2-18. Tech said i needed isolation valves for my tankless water heater, tank could not be flushed without them. The price would be $1144.00. I needed the work done so gave the go ahead. While he was working I looked up the isolation valves on line and saw they were priced around $76 each. The anderson invoice listed them at $551.00 each. I asked why the mark up and he said that's what anderson lists them at. I went to anderson website and spoke to Rebeka H. I questioned her about the HUGE mark up and she said she would ask her customer service person to look into it. I also asked her why i was charged an additional $48 that was never mentioned in the circular. I felt as if I were being taken advantage of. The circular quoted $40 for the service, but didn't tell me there would be an additional charge of $48 for sevice call. Kind of like a gottcha! I did receive a call from anderson that afternoon, and was told a customer care representitve would call me in the next day or two. As of today 4-5-18 I have not received a call. So much for anderson wowing their customers. I am also a senior citizen and asked for the senior citizen discount of 30% if work goes over $1000.00. Tech said he couldn't/wouldn't let me have it. Hey Anderson... What's up?
Where is my call from customer service????? Feeling taken advantage of and hoodwinked. I want my questions answered!!!!

Richard S.

4/25/2019

We had problems with our dishwasher backing up, non-functional kitchen faucet and a problematic washroom faucet (old and mineral build up). Anderson quickly dispatched a technician (Blake) who promptly diagnosed the problems and estimated the cost for repairing all. We choose to seek out and buy our own fixtures because the ones carried by Anderson, though top quality, did not match the color of our equipment (stainless steel & chrome vs brushed nickel). Blake, the original technician, returned the following day and repaired everything. He did a bang-up quality job. Blake is conscientious, professional, courteous and takes great pride in his work. We couldn't be more pleased. We wouldn't hesitate to recommend Anderson and/or Blake for any plumbing job and intend to recommend them to friends, family and neighbors, and to keep their business card in a handy and highly visible place.

Cathy H.

12/12/2017 12:00:00 SA

After I complained to the company a nice young lady named Erin looked in to my over charges and is refunding me the over charge. Thank you for doing the right thing!

Jennifer M.

12/28/2015

I was rather gun-shy after the last time I had a (no-name) plumber come out to assist in some leaking pipes. I called Anderson and was very pleased with the scheduling and ultimately the service. The technician, Brent W, was professional, knowledgeable, and was very thorough from start to finish. I was afraid to go with a well-advertised company such as Anderson because I assumed it would be very expensive, but was very pleased with how affordable it was. I would recommend Anderson to anyone who needs plumbing service and will absolutely call again when I need them for any of my plumbing, heating, or air needs!

Tony C.

12/21/2018

Wow! I'm blown away by the stellar service James B. provided my family today. Hands down the best plumbing technician I've had the pleasure of meeting in a lifetime. I was expecting the typical average experience most if not all plumbing technicians provide a homeowner. I had a plumbing service technician stop by to fix a clogged kitchen sink two days ago and nothing was fixed and I was quoted over $500 to resolve the problem. I proceeded on calling Anderson plumbing and that decision was a game changer. James B came to my home today and provided amazing service, walked me through the entire unclogging process and was able to unclog my kitchen sink in less than 30 minutes. Anderson has a customer for life because of this and we are incredibly greatful for James going above and beyond to exceed our expectations. If you're looking for the best plumbing technician in San Diego, request James B- He won't let you down and will WOW you in no time!

John D.

5/29/2018

I called Anderson Plumbing out to replace a pressure regulator valve. The labor per hour was much more than I've ever paid for a plumber. The part installed was billed at 3 to 4 times the value of the part. I had sticker shock. However, I was able to work with Anderson Plumbing and they reduced the bill after several emails to customer support and finally, contacting the owner. The experience was frustrating and time consuming but they did finally did bring down the bill and offer a satisfactory refund. Also of note: last year, Anderson Plumbing provided a bid on another project for a hot water heater install. The bid was for $2,800. So instead, I bought the water heater at home depot for $400 and installed it myself. With these two experiences, my impression is that Anderson Plumbing provides good service and does quality work - but from my experience, they have very high service and parts rates. It seems they mark up their parts substantially. (Note: All plumbing companies mark up their parts so if you know the part you need installed, I'd recommend buying it yourself and then having the plumbing company you hire install that part so you don't pay the heavy mark up... which can be 2-5 times the retail value of the part.)

Lynn R.

04/12/2018 12:00:00 SA

We ended up having a busted bathroom water pipe late Sunday/early Monday morning. We had to turn off water to the house and I called Anderson. The person on the phone was very polite and tried to fit us in on an already booked day. Luckily there was a cancellation and George came to our rescue. I couldn't have asked for a better plumbing tech. He was calm, efficient and just a NICE guy. I am only giving 4 stars because Anderson is expensive. But, i think it is worth the cost for friendly, trustworthy service. And if you get George to help you out, consider yourself super lucky!

Marc A.

7/22/2018

Smelled gas coming from beneath our stove, which is very alarming. Shut off the valve underneath, aired out the kitchen, but hours later still smelled a bit of gas. Called something like 5 different plumbers asking for help as I have three young kids in the house and a wife who is due to have our fourth ANY MINUTE! Very much a serious situation. Despite this, every plumber I called either didn't respond or they were too busy to help. Then, I realized a family member recently used Anderson and she gave me the name and number of the actual technician that helped her out so I gave them a call and asked for James by name. They appreciated how urgent this situation was, and James came out right away. He and his teammate arrived and were pleasant to work with from the start. They were always professional, and obviously experts at what they do. Throughout the entire process they communicated with us frequently so we always knew what was going on, what progress they've made, what their recommendations are, and what options we had. They were also very clear and direct with the costs associated with each option, and we never felt pressured into paying some exorbitant amount for optional services. They worked hard the entire time, being very sensitive to my family's particular situation. After the gas leak was fixed, James came back a few more times in the following days to do further tests to make absolutely certain things were done right and that everything was still holding up after they made the repairs. He even came out personally to meet with underground leak detection services (a third party), spoke to city gas company on our behalf to get our gas turned back on, and worked directly with the city inspectors office to get all the appropriate inspections and paperwork in order. Now, my family has gas service again! More importantly, this means we have a working clothes dryer, furnace, and HOT WATER. I could not have asked for a better experience in an otherwise really difficult situation.

John F.

04/05/2018 12:00:00 SA

We are back on track with Anderson Plumbing, heating and Air. Vito came out yesterday and did a thorough job of checking out our heater, he cleaned things up a bit and replaced the filter so we are now ready for the winter. as always he kept things clean, wore his booties so he did not track attic debris all over the house and used drop cloths below the attic hatch. Everything was clean when he left. We were also able to schedule the service for our air conditioner in the spring to avoid this snafu again. I would give the company 5 stars overall but the phone dance to get this appointment was a little too much when a poor yelp review got things moving right along.

Miranda B.

11/06/2017 12:00:00 SA

We were VIP members with Anderson's and had been for a few years. Had previously had stellar experiences with Reggie on their plumbing side. We had their maintenance package for heating and A/C, as well. They come out and do yearly checkups to make sure all is well. Well, this year (10/20/17) we saw the true side of Anderson's. The tech, Donny, shows up and tells me immediately that he can't access my A/C due to a barrier being in place. I totally understand (even though the barrier was there last year and the tech serviced the A/C AND made repairs on it) and tell him we'll reschedule that particular part of the service once we remove it. He goes into my attic to inspect the furnace. He comes out a short time later and tells me that our furnace is toxic, he is being pulled off the job by his supervisor and cannot continue the appointment. He is anxious and talking a mile a minute and of course, I am drawn into this and concerned. He shows me photos of the furnace with a small amount of mouse droppings (what attic does not have some evidence of mouse activity?). He then tells me that what you can't see in the photo is even more mouse droppings (that he refers to as mice rice) and that there is so much that it is illegal for him to be in the attic due to OSHA standards. I was home sick with a cold that day and had told him this and he tells me that I am sick (as is my toddler) because every time we have turned on the A/C or heater, we are literally blowing mice urine and droppings into our faces and nearly any health issue is related to the toxic air quality in our home. He tells me that the entire system (A/C, furnace and ducts) have to be removed and replaced, that others will tell me that it can be cleaned but they're lying, and that abatement for such a problem is on-par (in terms of the toxicity) with asbestos removal (e.g. wearing ventilators and haz mat suits). I am nearly hysterical at this point because what Donny doesn't know is that I had a miscarriage a few days prior to his visit and his made up story of toxicity and buckets of mice rice is scaring the hell out of me that this was possibly the cause of such a tragic event. Donny then begins the sell and tells me that Anderson's can give me a great rate on a new system and that they even have a sister company who can remove and replace all the insulation in our attic that is now contaminated by the sheer amount of mouse droppings he saw. He also tells me, without actually inspecting the A/C, that our system (which is working just fine) needs to be completely replaced aside from the mouse issue because the type of coolant that is uses will no longer be available after 2020 and there is no way to convert a system to use the new type of coolant.

Fast forward to my husband getting up into the attic (which Donny told us not to do due to how highly contaminated and toxic the attic was) to see what he could find on his own. After sweeping up the mouse droppings he could find, my husband produced approximately 2 TABLESPOONS of mouse poop. He could not find any elsewhere in the attic and there was no other sign of infestation. We had a second opinion from another, more reputable, competitor of Anderson's who informed us that our attic was in great condition and none our systems needed to be replaced. Also, we since learned that older A/C units can be outfitted for the new refrigerant that will be used in 2020 and that that refrigerant will still be available (in recycled form) despite Donny's adamant claims otherwise. I find it curious that we had NEVER experienced an upsell at a maintenance visit with Anderson's in the past and suddenly that occurs once Anderson starts selling their own branded furnaces and A/Cs (according to their website). My husband has attempted to speak with someone at Anderson's about this experience, including calling and emailing at least 4 times. Erin in their customer service department sent us a terse email backing up her tech without ever speaking to us to get a full explanation of what happened. She has refused to return any calls or emails since that time and we would like people out there to know how Anderson's now does business. I can only imagine what they do to scare elderly, the chronically ill or disabled folks who can't get up in their own attics to ascertain what is really going on. Don't let yourself get scammed with this company. We've definitely learned our lesson and thankfully we did before we shelled out thousands of dollars.

Lynne D.

6/20/2017

Great plumbers and office staff. They are very efficient! I enjoy being notified 30 minutes before which gives me a chance to get home in time.

Seriyu S.

2/15/2019

I went with Anderson in the first place for my drain reline because they said they could do it right away. After I signed the contract and started the work, they did not show up as scheduled. This started the runaround with the dispatcher who is never at his/her desk which went on for a couple of days and finally the work had to be postponed for a month. They came out and did what I think was a good job, but at a pretty inflated price which I agreed to because I needed it done right away the first time. Anyhow, I have been concerned about the excavation for awhile. I called several weeks ago and they said someone would come out in a week. I just want someone to drop by and look, why does that take a week? As I was driving home on the freeway to meet, someone called and said the person who was going to come out had called in sick and I would have to reschedule. At that point, I thought maybe the whole thing was my imagination and I really did not want to go through the whole dispatcher saga again, so I put my concerns aside. So now the problem looks worse and I called again. Well, the dispatcher will call me, anyone who could help me is out of the office and they will leave a message. Bottom line, if you need someone to come out and clear your drain, they are a decent choice. If you are planning on spending a lot of money for a job, shop around and consider value for money. It's my own fault, really, but I think I could have done better.

Cindy H.

07/07/2012 12:00:00 SA

Ok let me lay it on the line. My elderly parents had their furnace worked on a few years ago. It was $13,000. A few months ago they told me they had Anderson install a new garbage disposal, it cost them $800. When they told me about it I felt they were over charged. Then a few days ago they had Anderson's come out to look at a toilet that was seeping and then filling with water. The tech gave them a quote of $450 to fix it or $830 to replace it. I called and talked to the tech to make sure there was not more to the problem then it looked like. My husband picked up a part from home depot for $14.95 and fixed the toilet in 10 minutes.

I feel they are unbelievably dishonest and extremely greedy. To prey on people in their 80s and screw them out of their fixed income money is disgusting beyond belief. My parents trusted them. Anderson sends them Xmas cards so My parents believed they were honest and caring. They were shocked when they saw the difference between what it cost and what Anderson was saying needed to be done.My mom cried when she realized how Anderson was trying to cheat them.

Edit:
I talked with Jean. When asked about her employee saying he would have to get parts she said they have $9000 worth of parts on truck & he should have been able to fix it then. She wanted to make it right but how can that be. If I had not been watching over things for my parents they would have been ripped off again. The employees work off of commission so up selling is rewarded. I want a Plumber who is honest, does the job with out screwing the customer & not looking for elderly people to take advantage of.
I have told a few friends about what happened an two of them who had dealings with Anderson plumbing did not have anything nice to say about them.

Martin H.

5/30/2017

Very pleased with the efficient repair to our tankless hot water system. Bernard was the plumber that was dispatched and he did a great job! Thanks Anderson!

Kristen J.

9/18/2011

Anderson and I got off to a rocky start, but when I voiced my lack of satisfaction they were all over it and were great every step of the way.

We moved into our house (first house ever) in Poway at the end of April of this year. 2 weeks later, our plumbing system was entirely backed up. We called Anderson and they were great, and found tons of huge heavy-duty wipes in the pipes. Our home was a rental for 30 years and it appears the tenants had not been so kind. It was a pretty quick job and we were happy.

2 weeks after that, the system was backed up AGAIN. We had no idea what was going on and called Anderson again since the work has a 30 day guarantee. We got a tech who was totally huffy and rude. We had house guests and he publicly blamed us for flushing wipies, as he saw more of the wipes from previous tenants that were apparently still left from the job before. I started to explain we just moved in and hadn't flushed any wipies, but he was adamant about us flushing the wipies, pointed to a box of baby wipes we had for my 2 year old daughter (which we don't flush -- we wipe her butt, put it in the crappy diaper and throw it away like normal people) and kept telling us over and over that we can't flush those wipies while pointing to the baby wipes container. I wanted to chuck the box of wipies at his head.

I complained via email form on Anderson's website. I got a nice voicemail back saying that they would video snake our plumbing for free since we just moved in and are having issues already and we had such a bad experience with the last tech. I dealt with several other plumbing companies after this and ultimately decided to take up Anderson on their offer since no one else was finding what was going on and their service was horrendous.

We ended up having several breaks in the main line and after trying a high pressure water clean-out and seeing that mud was coming through breaks causing multiple more blockages, it was clear we had to replace the main line as we kept having a backup every few days.

William took great care in finding where the problems spots were and made a very detailed plan and estimate of what would be involved, the costs, the approvals we would need from the city and the utility companies.

Work started when it was promised only 2 days later, and digging began. They found that the line was made from orangeburg pipe. It is a type of pipe developed in the 1860s made from wood fibers and tar. Yes, really. Basically a cardboard pipe. It explained how the roots permeated so much of the pipe system. In cast iron/terra cotta pipes, roots grow through cracks that occurred already to the pipe. In orangeburg pipe, roots just grow right through the pipe, cracks or not. When they took out pieces of the pipe, we found that you could just punch a hole in it with your finger.

Most of the pipe was under our driveway, and they used a technique called pipe-bursting which breaks the orangeburg pipe and then lays down a new ABS pipe. The work was done fast (over 2 days) and courteously. We were only without the ability to flush/drain for a matter of hours the second day before we were back online.

Hearing the difference when we flush now is amazing. It sounds like it's all being sucked down with super suction compared to before. I am so glad the nightmare of hearing the dreaded GLUG GLUG GLUG is over.

It's clear from our experience with wipies guy and a few others here complaining about other techs that all of the Anderson staff isn't totally stellar, but man, the good ones are REALLY good. I cannot thank William Chappell enough for expediting the long process we had been going through to completion. I am so happy with the work done. If you end up not being happy with the service you get, just say something and they will make sure you are completely satisfied. Believe me, other plumbing companies usually won't care, and it'll just be more of a hassle.

Judy B.

10/25/2017

We had problems with getting the the heat and AC into back bedrooms ever since we purchased the home in 2015. After getting 4 bids we hired Anderson to replace our HVAC system in July 2017, the entire process was painless, from the sales person, the communication from Anderson and the installers Jose Ortiz and Don Cangialosi everything went as planned. They gave us different options of fixing the problem, we decided as long as we are doing it to replace with a much more efficient HVAC system. With the weather we have had I certainly see a difference in the energy cost improve! I would definitely use Anderson again.

John H.

10/25/2017

Frustrated.
I have used them before, but this time the experience was not as good. I had bought a Moen faucet for the kitchen. When I tried to install, realized the shut-off lines were frozen, so I called Anderson to have them install. I told them what I needed and that I had already had a faucet.
Once here, I was told it was going to be more expensive to install my faucet, and less if I purchased a Kohler faucet from Anderson. Thought this was odd, but did not want to spend more money. The work was done fine, but when they left, I was not left any of the instructions or warrantee about the Kohler faucet. Have had to call repeatedly in an attempt to get. This still pending.
Not sure if I would use them again. Also find their customer service lacking and their pricing hirer than some of the other plumbers I have used over the past 20 years. I will definitely shop aground next time.
Use at your own risk.

Brandi G.

8/18/2013

Anderson plumbing is awesome, they have great warranties and care about their customers. Great Business Ethics!

Randy O.

05/12/2017 12:00:00 SA

Great company. Professional. They followed through on their work and had fair prices. Although it has taken me a while to review Anderson, I wanted to acknowledge them for being the ONLY company to be available to install a heating unit in my home during the Christmas/New Year holiday at a fair price. They have certainly earned a loyal customer in the future!

Crystal P.

11/05/2017 12:00:00 SA

Anderson Plumbing sent their employee, Bernard, to my home to add a water pressure valve. He also stopped the groaning sound in our plumbing. What I like best about this Anderson employee is his love of the job. This attitude tells me that Anderson Plumbing, Heating and Air is a good employer. I plan to use them again. Thanks, Bernard, for a great job!

Jane H.

1/26/2016

Good customer service from this family business.

The bad:
Two days in a row, despite having an appointment window, we got stood up! the first day they didn't come because they didn't have the right equipment and the second day because they had an emergency. I was pissed. Two days in a row my husband left work early for nothing!!
The good:
I called and spoke to Kelly, and she was very honest and sincere. She apologized and made it right, made sure someone came and fixed our problem.
They really mean what they say when they say they value their customers and do their best to make their customers happy.

So, despite the hiccups, I would give them overall a positive rating.

M J.

11/24/2017

92 days after work was done a leak developed where the work had been done. Called Anderson Plumbing. They said they guaranteed for 90 days, and since the 90 days had passed the leak wasn't covered but they would come out and fix, but it was new job and I'd pay full price again. I thanked them, declined the offer and fixed it myself in about one hour. The leak was result of gasket not done properly in the first place.

Sheila J.

03/05/2018 12:00:00 SA

Can no longer recommend them as this last time the man cheated me by raising the price on the shower valve after installing it. This valve has not worked as it was designed to from day 1. I called and complained, they kept not calling back, I persisted, eventually was refunded about $200 (bill was over $1000!), no apology. Man took all day, slow, showing glossy pamphlets of upgrades and contracts. Skip the fake friendly commercials and go elsewhere.

Bree Z.

07/12/2008 12:00:00 SA

Receptionists are very attentive, and they make you think you're going to get awesome service. My plumber was *terrible* and he could only clear one of the two drains that needed clearing ... the tub was too old for him to do it. So why has my 1938 Kensington home successfully had its drain cleared before? Oh, that's right ... because the sloppy, but inexpensive and apparently competent Bill Howe Plumbing had done it before.

I was charged $275.00 for one drain, and the plumber wasn't even apologetic about his lack of experience. He even tried to upsell me after the fact with a warranty.

I then called SOS Rooter and they came out and cleared the tub within the next hour for $175.00. They tried to upsell me, too.

Anderson's biggest mistake was calling me the next day to ask me how it went. They ended up giving me a refund and told me this plumber would need to be retrained.

What a waste of time ... I guess I'll go back to Bill Howe next time. I'm mad at myself for even trying anyone different and getting such a headache out of it. Anyone know a good, reasonable plumber?! I'm obviously still looking!

Steve D.

10/24/2013

Jose came to my house on an emergency call late Saturday night. I will spare myself the embarrassment of how I managed to break the tank to my toilet upstairs. Anyway, the tank cracked and water was everywhere. Water immediately found its way downstairs and was leaking through my light fixtures and small cracks below. I thought it would be a good idea to remove the tank altogether, thus cutting the heck out of my hands on shards of sharp porcelain. It was a nightmare scene when Jose arrived with my hands bleeding, me sweating like a madman trying to keep buckets beneath the leaks. He was a calming influence in my crazed frenzy. Once the leaking subsided he calmly explained my options, and gave me a good choice for payment.

Without even mentioning to him that I recently observed that my house had a slow leak that another plumber misdiagnosed, he pressure tested the house and found the issue. He came back a few days later to find the exact cause of the leak, and was just as happy as I was to report that it was in a valve outside of the house. He also installed the new toilet tank upstairs for no additional charge. While he completed the repairs he answered a ton of my questions about the plumbing in the old house that we purchased just a year ago. He pointed out problem areas that I would never of thought might be an issue and had manageable solutions that would save me money.

I found Jose to be very honest, thorough, and extremely knowledgable! He sounded like he really enjoyed working for Anderson, and in my experience, happy employees, usually provide excellent service to clients like me. Great experience in a less than desirable situation. Wish my home warranty company would have Anderson to go through. Thanks Jose C!

Pete H.

05/03/2017 12:00:00 SA

This was the first time we had a service on our 16 year old HVAC units and selected Anderson based on a friends recommendation and backed up by the many positive online reviews. We were very pleased with the work that Brian D did on our AC units. He was thorough, professional and competent. He recommended some preventative steps to take based on the age and condition of the units but didn't push anything. Based on his approach and the quality of his work, we will use Anderson PHA again.

Joanne H.

09/07/2016 12:00:00 SA

I wanted to take a moment to show some love for Anderson! We had a big re-piping from our house to the street done close to 2 years ago. They recently called to schedule an inspection. while we plan to do this (it's now been scheduled), we had a weird occurrence over the Labor Day holiday weekend, where both our toilets started bubbling up and spewing out water like Old Faithful! (the problem had stopped about 5 minutes after it started, but it was so strange that we still needed a pro to check it) I called Anderson and they moved around a few other appointments and got out to us in about 30 minutes. Amazing!! Plumber Tim checked the lines and found no problems, but we still will schedule the overall inspection, to be certain all is OK. We were so impressed with the Teamwork! Anderson really came through for us!*

Susie G.

10/08/2011 12:00:00 SA

Even though I didn't have a positive experience with Anderson, and even though I believe companies should provide customer service LONG before a review even has the opportunity to be made public (ie on Yelp), I have to say: The owner Mary Jean Anderson seems to take a lot of pride in her company, and took much more time than I would have expected to hear me out & to let me know I truly am valued as a customer, and not someone she wants to see walk away unhappy.

The owner and I exchanged emails several times after this review was posted, and while I still felt dissatisfied with the value I was getting with Anderson at the time of repair, since then, she gave me a full refund and more importantly, a sincere apology.

I respect anyone who runs a business and is willing to accept the flaws of their business, to hear customers out, and work on them!

Jennings K.

12/23/2018

Tim showed up the night before Thanksgiving and took care of our clogged drain. It was late, probably around 10PM give or take and most plumbing companies were overbooked as it is due to the holiday. Anderson was the earliest available option. Plumbing can be messy, but Tim was thorough, careful and clean. This business was the most straightforward and honest about pricing after calling multiple plumbing companies after normal business hours. I would definitely recommend Anderson Plumbing, Heating & Air as the option when problems arise.

Jenny S.

4/14/2013

Not Worth Your Time-Needed Assistance on a Weekend-No Record of Service Request.

Bottom line: the water was shut off, could not be turned back on without causing a major problem and needed assistance on a weekend. Gulp! We knew it would be expensive, even for an Angie's List member. Service call starts at $100.00. No Angie's List discount on weekends.

Customer Service Rep (CSR) took down all the info; said plumber was just down the street and would come by afterwards. An hour later he called to say he was on his way. Huh? Wasn't he just down the street? Two hours later, now its outside of their service window. Called again, and after 10 minutes on hold, this CSR had NO RECORD OF OUR SERVICE REQUEST!?!!

She took down the info, and said she would have plumber call. He did and said he would be another hour. Four hours since initial request. Still waiting and without water. Sure wish we had called someone else! Not worth your time.

Carol W.

12/18/2015

Had my water heater blow out on me and called Anderson. I had a service man out to my house within the hour. Dave was very friendly and explained thoroughly what needed to be done and what my options were. He also got me in touch with the people who will be doing the dry out and repairs. This is the first time I have used Anderson but I will definitely use them again and recommend them to my friends.

Tracy B.

3/18/2019

After much back and forth, they did compensate me for $150. But my previous review still stands, the $150 does not change the fact that they did not catch the problem in 7 years of maintenance and initially said it was in no way their responsibility. They only responded with a $ offer when I wrote an unfavorable review and pushed back in my emails. So, while I appreciate the money, it is appropriate compensation, it does not change the facts.

Mr. A.

06/08/2016 12:00:00 SA

We grew tired of ASI and decided to Anderson. The 'technician' seemed to be a bit on the light side when it comes to heating and cooling. Our system has a condensate pump that has been working perfect for 5 years and the entire system was just inspected by a licensed home inspector. The tech climbed up into the attic and claimed there was a large leak coming from the pump sump. They had lots of water all over the place. I knew they had knocked it over because it was near the entrance and they were not very light on their feet. I played along and told them to continue. I was up there every day the week prior and it was running great. They most likely did not know that I serviced/monitored A/C units for the military for a few years. At least they are not wasting their money on washed up football players

Nick D.

11/24/2016

Don't believe them when calling them after hours for extreme emergencies. We had a sewer back up in a multiple unit building on Thanksgiving evening. Tenants were on the verge of a flood unless something was done ASAP. We knew it would be expensive, but had no choice, so we called and ended up speaking to an answering service rep who said we would get a call back from a dispatcher very soon. It took 45 minutes to get a call back, and after describing the problem, we were told they had no one available to send out, especially on a holiday evening. So much for their 24/7 service. As the old saying goes, first impressions are lasting impressions. We were not impressed with their advertised service, so we know who NOT to call for a plumbing emergency.

Lucas A.

04/02/2018 12:00:00 SA

Britini took the time to ensure the issue was remedied and I am happy with the outcome and service.

Brad P.

07/03/2015 12:00:00 SA

My wife called Anderson as they had done some work on our air conditioning and although the prices were high we were satisfied. On this occasion, we had two minor leaks, one in the bathroom faucet and one in the shower. The total time it took the plumber to fix was 45 minutes and he used a few replacement parts, but did not install a new system or any major parts. The cost was $780 which is absolutely ridiculous for the time and materials used. I called to speak with a manager but so far have received only a phone call asking to complete a surgery. Once I told them I rated them 1 out of 10 the survey seemed to end. I highly recommend looking elsewhere or else you will get extremely high prices from Anderson. Another issue is they will press to charge you for VIP membership. The problem is you need a different VIP membership for plumbing and for air conditioning, which makes no sense. Each membership is $350 and not worth it.

Becky P.

11/15/2018

After reviewing our situation, Anderson gave us a refund of part of the cost and counted the $42 fee towards the service. I felt that the cost of the service was more reasonable. The repair was done well and we have no complaints about it. We will be more careful next time and read the fine print.

Robert V.

11/21/2013

Chris B. came by to look at a couple plumbing projects that I had, and gave me a fair and honest quote. Scheduling was excellent, and Chris finished the job early and under budget, and the results were guaranteed with a warranty.
I will definitely be using Anderson Plumbing Heating and Air for all my future projects.

mike w.

11/18/2017

Thought I would give them a try since they put in the heater in the house before I bought it.Don't be fooled by their VIP discount that they push on you before they come out (approx. $250.00 ). They were $5,000 overpriced on a $3,000 repair after the VIP discount. Will not use their services again.Very disappointed.

Lisa C.

4/30/2011

So... we had a blockage. I called Anderson Plumbing because the number was easy to find and I wasn't able to get in touch with my Mother who has a lovely plumber that she usually uses. To snake out the trap at the house, they charged us almost $400. They cleared it out fine, the guy was very polite. But the cost of the job is more than 4X the usual cost for this type of service.

I'm never calling again, I sent in an email complaint and never heard back. Poor follow up and overcharged. I'm not happy.

ETA: And he didn't even have a plunger... which seemed odd.

Todd R.

10/23/2015

At last I found my plumbing and AC company. I have used them several times now for both for my plumbing and ac. They are respectful, clean and professional. She gave me options and was not pushy at all on my ac repair. Her work is excellent and honest! They are not the cheapest but they definitely are worth it, I rather pay a little bit more then pay less and have some Joe Schmoe felon drunk smelly stinky guy working in my house. I will definitely be referring this company to my friends neighbors and family. Thumbs up

Jesse V.

02/01/2016 12:00:00 SA

I started with Anderson P&H 8 months ago with a drainage problem. They proceded to charge us 10,000.00 for new drainage. As the repair was finalized the plumber did not install the water pipes correctly and flooded our house. When the damage company came out to clean up our house they broke our closet doors. Then had to have another company come out to fix that problem. What a nightmare!!! Seemed as if everything was back to normal, but noticed a foul urine smell a few weeks ago. It took 4 days to have someone come out after missing the first appointment. They called 3 hours after their window to reschedule. When the tech came out to fix the problem they created, they told me it was going to be a additional charge of 200.00 for the problem they created.
Bottom line. Don't trust them! They are all smiles when the check book is out, but the follow through is horrible and unprofessional.
Thanks for wasting my time again!

BTW MY GRANDMA IS 88 AND YOU TOOK HER FOR A NICE RIDE...

Chirard Q.

07/05/2018 12:00:00 SA

I sign up for VIP membership September 2017 and yesterday I had an emergency sewer back up problem. I called the Anderson plumbing and the lady O talked to could not even tell me a timeline when can a technician can call me beck to determine the timeline they can come over to fix my sewage back up problem. Finally one hour plus the technician called me and stated that they could not respond until 3 hours later around 5:30 PM- I said ok because it's fourth of July- but when I tried calling another plumbing company (Roto-Rooter) they were consistent with the timeline- even the representative told me that the technician will call me in 15 minutes they the technician show up in my front door and able to clear my mainline sewage by accessing my clean out in less than an hour. I called again for the Anderson plumbing to come in just to place a camera and do a Plumbers Report- at first the guy told me it's $270 and when I told him I want a report to show to the city the price went up to $490 and the first available is not until three weeks later 24July2018. What a waste of VIP membership. This place sucks with all the good reviews above failed to response when I needed the most. This should say a lot when you have to chose your next plumbing project or problems.

Richard Roque

Jessica A.

2/26/2018

Contacted Andersen due to recent issues with ac not cooling upstairs. We have had no issues with the ac or heat until recently so my initial thought was that a component had gone bad to cause the sudden change. After 2 different techs came out during 2 different seasons they talked to me for upwards of 2 hours about how the system is not adequate for the house size. They also scared me by saying it was not up to code and was installed probably as a side job. They suggested we needed an entire new system costing more than $17,500 dollars. I almost had a heart attack but knew something was not right, given the system worked great up until last summer. At this point I asked for some time to think about this quote and get a second opinion. I had 2 other companies come out and within 10 min of looking at the furnace they found a bad coil. It was leaking refrigerant. Why didn't Andersen even bother to tell me this? Never gave me any options to repair my existing system. Just used my naivety in ac and heating to try to upsell me a new system worth more than a new car. Not to mention I had to take time off of work to be there for inspection and diagnosis, then more time off to take care of the other 2 companies that did their inspections. I have since lost trust in the company and have been a VIP member for 2 years. Very very disappointing.

Ernie P.

12/04/2012 12:00:00 SA

My apology for not responding soon. Military commitments sometimes get in the way of things.

My AC is still working fine after several months of usage. Will probably wont need any repair soon but thanks for offering a free leak check.

In the military we always say do the job right the first time or you will be spending twice the amount of time fixing the mess. That is in addition to explaining what was supposed to happen, what had happened, and what improvements needed.

Tera G.

10/17/2014

Our 25 year old water heater decided that it was tired and had served its time with no time off for good behavior. Thankfully it did one last solid for us - it didn't tell us it was done with a huge dramatic leak. It was a slow leak that we noticed right away. When my husband and I talked about who to call, we went to YELP and were helped by our fellow Yelpers - thank you!

The office staff at Anderson was very nice. We called when they opened (7 am) and by 9:30 am Ruben and Co. were at our home. They had a fully stocked truck and Ruben explained all of the options/packages available without being pushy. Ruben even showed me where to turn off water to the house in case of an emergency which I should know but I didn't.

My husband wasn't home when Anderson came and I don't know anything about plumbing but I didn't feel my ignorance or my gender was exploited - maybe because Anderson is a female-owned business.

Replacing the water heater took about three hours (it would have been quicker I expect if all the sediment/gunk from the old water heater wasn't blocking the drain path).

I am very satisfied with the job that was done, Ruben's professionalism and overall experience with Anderson. I would/will use them for future needs.

Victoria T.

02/01/2017 12:00:00 SA

I wanted to cry tears of joy after they cleared my main line stoppage. I had 3 other plumbers come out and they all were rude and left me with no plumbing and a show up charge. Anderson was extremely straight up about everything. No hidden fees, they out covers on their shoes when they entered my house, left not one trace of them being there, and he called me ma'am the entire time. I could not have been more pleased. This is the first plumbing company that I have trusted. I could not recommend this company more!!! Thank you!!!

Tim J.

12/08/2015 12:00:00 SA

The folks at Anderson replaced our AC and furnace about a year and a half ago. We've been very happy with the results since then. We knew our AC needed replacing, but Larry also convinced us to replace the furnace and all the duct work in the house at the same time. Not only did we get a new furnace, a much needed upgrade to our AC, and the new duct work, but they were able to install our new furnace in the attic freeing up some closet space previously occupied by the furnace. The new system is quiet, efficient and sized appropriately to keep our home comfortable. Anderson wasn't the cheapest option, but we felt like they were the best.

Stan T.

6/18/2015

Air conditioner was not cooling my house. Called Anderson to come out to diagnose. Technician was very friendly, personable, and helpful. Found that refrigerant was low. Quoted what I thought was a very high number to replace the refrigerant. Technician then looked at the unit in my attic and recommended replacing entire cooling unit for $5000. Called a second company to come out for another opinion. They replaced the refrigerant and fixed a leak for less than $200. The AC is working perfectly now. Anderson's technician was good; the pricing was not.

Henry B.

5/25/2017

I made an appointment to have two washing machine shut off valves replaced. The plummer who arrived was very helpful,but the price that was quoted was crazy $420. to replace in my opinion at best were 2 $10.00 valves. They are correct when they say we WOW YOU

June D.

09/04/2018 12:00:00 SA

If there was a lower rating I will give this company a zero. Very unprofessional and inconsiderate of other people's time. I made an appt with this company a month ago and then called them my self 1 day before our appt to make sure they are coming for the yearly maintenance service . They gave me a 8-10 am appt but came at 10:45 am. They are not able to do their service that day because I have the vent being service around 10:30 am by another company. They should have come at the appointed time so there won't be any conflict with the other cleaning service . But because they are late they were not able to do their job . They said they have to reschedule n pretty book that afternoon. I have prep the carpet upstairs with floor cover and went through all that trouble for nothing.
Will never use this company. Aside from charging a high price for not so great a job they have the nerve to treat their customer this way.

Jeremy H.

08/03/2015 12:00:00 SA

Had an appointment for a faucet repair. They guaranteed they'd be there between 1 and 5pm; at 4:20pm they called and said they couldn't come until after 5, possibly 6, and that we should reschedule or find someone else.

After I posted this review, a customer service person contacted me for more information, and apologized. They sent me a $25 gift card and some movie tickets. I would have rather had them not waste my time, but it was a nice gesture.

Mark K.

12/31/2013

Cracked the outside faucet a few days after X-Mas. Called about 11am, and they said they would have someone out between 5 and 10pm. About 9:20pm, called and they said they will be here. Called after 10, they said another hour, or we will be first up the next day. No show that night, no show in the morning. Called and they said they couldn't get through, it will be several hours.

Finally got the guy out. Very friendly. He was quick, but did the repair the cheap easy way, warning me the faucet will now pull in and out of the wall. Before it was tied to a bar within the wall. He cut that away and now the pipe will pull in and out, maybe causing another worse break.

Really worst problem was the cost. For the 1/2 hour work, and the $2 in parts, he charged off their standard sheets - $600, and that was reduced because I was a VIP member.

Bad service and sky high prices, make me recommend you deal with someone else!

Erin P.

8/21/2018

We had experienced two plumbing back-ups within a few months so we called Anderson to come out to do a full camera inspection of our property to the city's line. On 7/3/18 the camera showed that root intrusion in our existing cast iron was likely the reason for our back ups. Larry recommended 40ft of epoxy liner to solve root-related problems and to expand the life of our plumbing. I called Anderson to schedule the job, Larry was no longer with the company but they assured me they'd send a crew to handle our job. On 8/10/18 Anderson completed a 3-day installation for $10,717 which included 40ft of epoxy liner, replacing clay with ABS, and a double sweep access. On the morning of 8/10/18, Bryan performed another camera inspection to confirm exact location of liner.

Ten days later on 8/20 we had another major back up and our downstairs bathroom and hallway flooded. This was very alarming given the extensive job that Anderson just completed. We had them come out to asses this back-up and apparently there were more roots. Bryan performed another camera which showed significant roots from front yard to the city's line. This was an area shown on our initial camera inspection which according to them looked good. After further investigation, Bryan said they must have overlooked that section. I began inquiring about 1.) How did this happen? and 2.) What needs to be done to fix the issue? It appears that we have about 12 feet of pipe that needs liner and this section was likely the reason for all our recent back-ups. So we've just spent 10K and have not addressed the source of the back up. This negligence is disturbing and is the main reason for our complaint. Bryan told me Anderson has a 25 foot liner minimum, so we'd have to pay for 25 feet even though we don't need this much. He told me this job would cost us $9K! This made absolutely no sense, as the most recent job for 40ft of liner was $10K, and he was quoting me for just 25ft. I asked him to break down the $9K and he said they don't do that. This was a huge RED FLAG #1. I then asked how much a linear foot is the expoxy liner, and he said $100/foot. Simple math puts 25ft of liner at $2,500 and the remaining $6,500 as what, labor? I asked him to break down labor and mentioned calling another company because this pricing made no sense, and within 30 seconds he dropped the price from $9K to $7K! This was RED FLAG #2.

They were also supposed to file a permit for our work and I have asked on two separate occasions for confirmation that the permit was filed and have gotten no response. RED FLAG #3.

There has been a clear lack of oversight and incompetence on Anderson's part. This has left us in a terrible position, as our plumbing issues have not been resolved and their ambiguous pricing leaves us questioning their ethics.

Lezlee C.

12/28/2017

We had a plumbing emergency this afternoon around 330pm, on a thursday. We called Anderson and guess what? They can't come out till tomorrow afternoon. I guess technically that would be in 24 hours! They need to take down the claim that they do emergency plumbing.

Sammy D.

12/20/2017

very disappointed. called to have someone out to diagnose airflow issue from three vents. I explained that the entire duct system was buried and not accessible or viewable. Asked specifically if the technician had a snake camera that could be inserted into the ducts to find any possible disconnects/leaks. Was told yes. Tech arrived and said he could not see anything because everything was covered. Asked if he had the snake camera and he showed me his 2 foot long camera. Of course that did nothing. He told me the only thing he could do was start tearing open drywall to find the problem. I told him no thanks. End result was he took my credit card for $68 and went on his way leaving with the same scenario I was in prior to calling Anderson. NO diagnosis and no repair in sight. Oh but I was short $68 and a half a day of time waiting for their arrival window.
A gal called the next day to follow up. I explained the disappointment and she said the manager would call within a day or two. Not surprisingly, I have not received that call, now 7 days later.
It seems they may want to watch their own commercials about wowing clients. Maybe they have lost their way or just don't care anymore.
Big disappointment, Waste of time and money.

Mike E.

9/25/2015

Horrible customer service on the phone. Called to ask some questions about options for heating and cooling my home. They proceeded to put me on hold twice and tried to get me to schedule someone to come out to my house. You have to earn the business first. I was simply looking to talk about my project with someone knowledgeable over the phone. Not asking for a quote, just trying to see what Anderson would consider in my situation. The lady I spoke today today at 445 was rude and very short with me. Consider me not wowed.

Mrs. C.

11/08/2015 12:00:00 SA

William was very professional and explained everything he was doing and politely answered all of my questions. He was very thorough and did not rush through what he was doing.

I would definitely recommend Anderson Plumbing Heating & Air.

Bryan J.

2/16/2015

I called this company to perform a sewer drain line video inspection on a house I want to buy. I spoke to Deborah on the phone. When I told her the house is in escrow and I'm the buyer, she said the price for the video inspection would be $450. I asked how much the same work would be if I were the owner of the home. She replied, $200.

Obviously, my next question was, Why is it over double the price when the home is in escrow? Her response was, unbelievably, I don't know. The price is over 100% higher and you don't know why? Infuriating.

For comparison, the full home inspection I had done was $400 and they checked *everything*. This company wanted more money just to video-snake the sewer drain line. I would avoid Anderson if I were you; they seem more interested in grabbing money than in doing good work at a fair price.

Graham W.

7/23/2018

So, our central house air conditioning packed up yesterday. We were very keen to have it repaired quickly so we used homeadvisor to find local contractors. Anderson arrived about 3:10 today and prepared a quote of $1811 to replace an $18 capacitor!!! Scandalous, egregious or what? We found a local contractor (Air Time) shortly afterwards, they arrived within less that two hours of our first contact, repaired the system in 10 minutes, and for less than 10% of the price i.e. $180. They were amazing. If you care about your money, do yourself a favor and call someone else.

Daniel M.

7/23/2016

Called Anderson as a result of the Other company not being able to tend to our AC needs... Its been hot, and we had an annual service agreement with Other company who indicated to us that they could not come out for three weeks from the day I called and they also couldn't provide us any information on the phone to tell me how serious of a problem it was...

I called Anderson, the receptionist that I spoke with was professional, was willing to help me get on the schedule within 3 days(Called on a Friday and they were there on Monday). She also offered to connect me with their service manager who heard my issues and was able to tell me what the problem was most likely.

They came out, showed up very early within the window of time they quoted, and were able to fix the AC unit on the spot. It happened to be exactly what they prescribed to me on the phone. Of course they always find other work that Could be done, but I was very pleased to see that the additional work recommended was consistent with the Other company but for much less $. I didn't have the additional work done and I hope that doesn't come back to haunt me later, but the property is a rental and we just needed to take care of the current issue.

Just thought I would give them a shout out for providing a pleasureful service experience...

You should give your receptionist a raise if she is due, she did a great job providing outstanding customer service and was able to instantly gratify me with the information on the phone!

Jason C.

06/03/2015 12:00:00 SA

Very disappointed. I was charged $70, just to come look at my gas line for my BBQ. They wanted to charge me more than $1,000 to tear up my patio, to put in a T running from my fire pit line. Decade plumbing did it all for $200! Didn't touch the patio.

Mad S.

7/19/2016

Watch out they're communication skills are lacking. My father needed his ac fixed, they came and looked at it and left promising to be back or at least call him back. Still haven't received a call back, nothing, no one. Guess they've got more important things to do. Taking our business elsewhere.

Howard L.

6/22/2017

Had a leaking shower, their plumber came out and identified a leak and fixed a fault in the drain line, and said they checked for leaks and it was all good. Next week the shower was still leaking, and their plumber came back, reinspected it and said it was a separate leak so I'd have to arrange a new job. Kind of not great for a $900 repair. The new repair was a cracked shower pan, and it was much more expensive to fix so I can understand not covering it under the original job, but it would have been nice to have that identified the first time.

Ton Y.

08/11/2015 12:00:00 SA

My neighbor had them over and I saw the van. I asked if CJ, the tech, could come over after he was done. He called the office and came over after. I needed my AC drain cleaned out. He was clean, professional, fast, and extremely courteous. I haven't used them before but will definitely use them if needed in the future. CJ even put the stuff back under the sink better than I had it arranged. It's nice to see a perfectionist at work, especially when he's working on my house.

Thanks

Debbie D.

06/02/2015 12:00:00 SA

Fast, friendly service. Jesse Salcido was so kind and personable. He took care of my parent's backed up drain quickly and treated them so nicely, not like they were just another paycheck. Very deserving of the 5 stars!

Alpa P.

7/13/2017

Friendly service, quick problem resolution. For my needs this worked out well. I am not completely sure if the price was competitive and reduced from other plumbing company quotes (should be as they charge for their initial visits to come out up front, where others who don't would capture those costs on the backend as overhead) but I wanted to get this resolved quickly. And mission accomplished! Service representative was very friendly and knowledgeable.

William B.

09/03/2019 12:00:00 SA

I am writing to update a review written on Sunday, September 1st. I received a response to to my review today from Anderson Plumbing. She explained that the $53 drain special was indeed the total cost for cleanout. Their should not have been a Service Charge Fee as misquoted by the Representative on phone. I mentioned that we had already had the drain cleaned for a total of $96. Anderson has offered to refund us the balance $43 more that we paid for the other company to do the cleanout. Now that's being Wowed! I mentioned in original posting that we would need future Plumbing Services as we are replacing floors in our bathrooms and would need a Plumber to reinstall toilets. So, we asked if we could apply the credit towards the future Service needed. They are agreeable to that, and we feel better using the credit of $43 that way. Thank you to Jane at customer service for wanting to make it right! We will be calling you soon.

Amy H.

03/02/2012 12:00:00 SA

I wrote a review earlier this week and felt compelled to add another star for 2 reasons:

1) Miguel came to the house today and personally cleaned up the yard and cleared the drains in my bathroom to my satisfaction. He was extremely professional and genuinely cared about my perception of his work.

2) Anderson's management went above and beyond to respond to my concerns and ensure that I was happy with their work. Not every company would take the time to do this.

Having said that, a company whose moto is Nobody Wow's Clients Like We Do, should train their employees to clean up properly after any job, especially a big job that cost us $2400. If the expectation is that Anderson is the Cadillac of plumbing, then they should reflect that from start to finish.

I will consider using their services again strictly because their customer service is good, but I will do some research on pricing first.

Jennifer B.

04/04/2017 12:00:00 SA

Anderson bought the company who originally installed our air conditioner and we have continued to use them for YEARS to service our furnace and a/c. We even have a quote from them to do a tankless water heater for us, but after yesterday, never again! My husband is a contractor and needed to sub out to a plumber to seat a toilet and hook up a dishwasher and hot water line under the kitchen sink. We called Anderson since we had always been pleased with them and it was a small, easy job. After paying them the $42 service call fee, we were told that those two items would cost $900. $900?!? It's no more than 1.5 hours work and we provided all of the needed parts. I would hate to think what they would charge if they needed to do something more involved. We have called another small, independent plumber (Cooper's Plumbing) out to do the work and guess what, he is charging us less than $200. Congratulations Anderson, you've lost our business!

Gretchen B.

6/29/2017

Over the past few years one thing after another in our KB home built in 1997 have begun to leak or go bad. Andersons PHA have been over the top professional, on time and reasonable with repairs and replacement of our items. All encounters with employees have been awesome I would highly recommend this company when you want the job done right!

Nick U.

6/29/2015

Naomi & Kelly are very helpful. They asked questions about my situation, so the right tec was sent. The drain specialist, Miguel connected me with a great restoration company. Anderson and JW restoration coordinated together to take care of the problem, I didn't have to set up any appointments! Great service, highly recommend.

Dave E.

03/02/2013 12:00:00 SA

The plumber that came out was knowledgeable, polite, quick to finish his work and very clean. He put on booties when entering the house and put plastic down to catch his mess. The receptionist that confirmed my appt was friendly and contacted me again 30 minutes before the plumbers arrival letting me know he was about to arrive.

The price is the only reason I can't give a 5 star rating. It was just under $200 for a leak check to see where the shower was leaking and then they charged an abnormally high rate for parts and labor on top of that. The job took less than an hour and fell into the $$$$$ category.

Karen A.

6/21/2015

Tim was very professional. He had to come out on a Saturday evening and didn't complain at all. He said he loves what he does and he said that the owners are great people who take care of their employees. I never would have expected my plumbing problem to turn out to be such a pleasant experience. Thanks Tim!

Tom S.

3/14/2013

Just the facts:
I had a leak inside the wall of my shower.

They had a polite plumber.
No charge for the estimate on Wednesdays.

Yes, up front pricing.
They quoted $1124 to open up the wall and fix the leak with new parts.
(but that didn't include fixing the hole that they would have to make in the wall)

Another (No Name) licensed contractor did the same job (plus repaired the wall hole) for $286

Comment Response:
Yes, Mary J. Anderson, I am a real customer.
That's why I said (No Name) rather than the name of my contractor.

p.s. I too am intrigued as to why reviews seem to fall off of Yelp.

Dana F.

12/15/2014

Anderson Plumbing will go to Fallbrook, CA - 1hr, 56 miles; Ramona, CA - 35 min, 24 miles; but they choose to not come to Pine Valley, CA - 36 min, 30 miles. This makes no sense. Really disappointed Something to work on for the future.

Lisa W.

02/08/2015 12:00:00 SA

Super happy to give a good review. Had a minor flood/leak on Sunday noc at 1900 hours! They responded to our call quickly- the service guy told us he had 2 jobs ahead of ours and gave an eta of 2200. He called us back at 1930 and stated first job took less time than he thought and second job cancelled. He said as the. Here within 20 minutes. And fixed our problem. Clean and courteous and didn't break our bank.

Nancy G.

5/31/2016

I have used Anderson on quite a few occasions - they installed my AC in 2006 and have basically maintained it ever since. The last 2 times I have called for the yearly maintenance Maria has been the service person. I have found her to be friendly, knowledgeable and gives a thorough explanation of any updates she recommends. She is never pushy like I have found other companies to be.
I wish they would match some of their competitors coupons for other services such as drain cleaning. When there is a $20 plus difference for a simple drain clean out it leaves me no choice. But, all is all their customer service and services are well done!

Dana M.

1/17/2011

Had a heating issue and called them out. Should have checked here. Their rating is definitely too high, as mediocre as it is.

Was quoted a flat rate to come out and diagnose the problem. Took the guy a bit of time, not THAT long. First adds $200 for the diagnosis and proceeds to start discussing the issue. Need a part, estimated cost $800-$900. Since it went bad we will need to rewire, at $250 an hour plus purchase a new T-stat (the current one is 14 months old).

Asked if he checked the wiring...no, he is not an electrician, but it could be, so the rewire would be necessary. What?! He finally agreed that maybe it should be tested first, at $250 an hour, two hour minimum. Uhm, are you kidding?!

Told him, I wanted a tight quote and ETA. Waited a week for a call, finally called them. Two calls from a supervisor who had no clue other than they had been out and could not find the quote in their system, Tech called me back but conveniently had no bars. Never bothered to call back.

Obviously they don't want or need the work !

Had the work completed by another contractor. Trip charge, labor and parts..total invoice $487.63. A bit better than the $1300-$1500 Anderson semi-quoted.

Ted H.

7/25/2012

I could not be more impressed with Anderson! Technician Pat came out today to repair our Carrier heater. He was exceptionally professional looking! Clean and courteous and punctual. He fixed it quickly at no charge w/o trying to sell me something else. I will definitely use Anderson the next time I need my A/C and/or heater repaired!
Ted H

april f.

5/26/2016

Updating my review. I was contacted by a customer service manager and offered another free scope in light of the misgivings of my previous experience. They were very polite, as was the first plumber that came out. It is still just too pricey.

Beldon L.

11/09/2016 12:00:00 SA

On Saturday morning my wife had noticed a wet spot in the garage near the water heater, I thought oh no our water heater is failing, just what I wanted to deal with on my Saturday off. I wish!!! As I inspected the water heater and the washer next to it I realized that it wasn't the water heater or the washer but instead I had A slab leak in my Garage! At this point I had no idea what to do. I knew I could not afford a plumber on weekend hours pay so I waited until Monday and then I called a few local plumbers and got quotes to come and take a look at it and most couldn't come out for a few days. I remembered that my mother in-law had used Anderson Plumbing, Heating and Air and she liked how they treated her. So I gave them a call and they were able to send someone to my home in 4 hours, but at least it was the same day. Within 10 min they called back and told me that their tech George was done early and could come now if that was ok. He came over, very nice young man, very professional looking. I explained the issue and he said let me take a look. As he did his work he explained everything he was doing and why he was doing it. He didn't seem to mind that I tagged along to watch him work. Once he was done he explained that it appears that I do in fact have a slab leak and I needed to get someone out to find it. He said his company can do it but they are a little behind and he recommended CPL to do the job. They could come out sooner and were a tad bit cheaper. He said once you have the report to give him a call and he would return free of charge to give me the estimate. I had the leak found and I called up Anderson Plumbing and they said George could return the very next day. When George returned I gave him the report and he was able to give me an estimate that I could afford and one that I felt was a fair price. Once I agreed to the amount he was able to begin work, he was outstanding he got the job done and made sure that everything was working properly. I can never express how much I appreciate Anderson Plumbing Heating and Air, and their outstanding tech George P. I promise I will have them back out for any other issues and I will recommend them to all my friends and family. Thank you George for being a great technician and thank you Anderson Plumbing Heating and Air for doing great work in my home.

Ronald L.

7/19/2019

Anderson plumbing, Heating & Air has been giving great service to our family for the last 10 years. Plumbing is one of the services where you get what you pay for. They installed central heat and air at our former property built in 1938 and did a great job. Then when we bought our current home built in 1961, we knew who to call. They installed the central heat and air and did a great job! A year ago we had a tankless water heater installed by Eric. Another perfect job! Then when they were doing the free regular maintenance check on it, Halle told us about the whole house water filter system which we had installed early this year. We didn't like the location of the unit, so they happily came out and moved it. Kati came out and did our free Hvac maintenance check and told us about the whole house air scrubber system because we have folks with lots of allergies. We had it installed and everyone has decreased allergy issues! Then a few months ago, some of our old cast iron pipes colllapsed under the slab. The whole house needed to be repiped...a $30,000 job by various estimates we had done. Anderson's A-team (Matt, Dupree, Chris & Octavio, led by Bernard Bonner) came out. Bernard worked it out where we could do it in three separate projects. Each plumber worked his expertise. We now have phase 1 done for 1/3 of the price and a new bathroom! Leilani and Katy were great schedulers and the A-team is the BEST! We won't even use any of the plumbers our home warranty people want to send us as they have proven to be unprofessional and limited knowledge. Anderson was worth every penny spent!!! Anderson you WOWED us!!

Jim Y.

08/07/2017 12:00:00 SA

If I can give a zero or half star, I would give that to them. I do not know how many guys they have but one guy that came to my place is awful.

We have a leaking gas apartment unit that one guy came to do an estimate. Before they came I told them all the details of what the problem would be. We have one hot water heater and one AC unit that produce heat during winter time which uses gas. And sdg&e locked off the gas line. They promised they will find the leaking and fix it. But when this guy came he did nothing and said he need to repipe the unit. Because to test it he would need pump in air 15 pounds pressure for 20 minutes that will break the pipe for sure. So would not bother to do that. Other than they should have told me that they would NOT to test and fix the leaking anyway before they come to my place, I am fine about that. I know they want to make at least the $49 trip charge. The thing that outraged me is the money they want to repipe. The unit is right next to the meter so they need maybe 20' pipe maximum. I told them that it is San Diego anyway, we do not need the heater, just connect the gas to the water heater. I was thinking I would willing to pay him $2000, for connect the maximum 20' pipe. Guess how much money they want from me? Take a wildest guess that you could ever imagine......, not $1000, not $5000, not even$10,000. They want $18,500. My goodness. He said it need him three days to do the job. Imagine what job would make him over $6000 a day? This guy is inhuman and exploiting his customers like that. They think we need his license to do the job so he want us to pay through our nose ! If I have my handyman to do the job, it only need me about $300 to get it done.

Of course I could not hire him, not for I cannot afford the money, for not letting this kind of plumbers get their way to exploiting customers!

I end up change the gas water heater to a electric one and have an honest electrician and plumber to do the job. All things done legally and it cost me around $1000.

Jim B.

09/06/2014 12:00:00 SA

Despite offering 7/24 Emergency service, the first emergency service appointment available was 68 hours away. All the ads and smiles in the world will not remedy watching a special needs person in discomfort in the heat.

john k.

9/14/2014

This is the first time I've given a bad review for a company simply because they didn't answer the phone.

First off, the Yelp page says their hours are 7am-7pm on Sundays. Their own website says, Standard rates apply 7a - 7p, everyday. You'd think from this they'd be open on Sundays, but no.

I called them today (a Sunday) around 7:30am and got their answering service who, after 5 minutes on hold, said no one was answering the phone in the office, and they should be in after 8am. I called back a little after 8am, and the answering service said they still weren't answering in the office, just probably running a little late. I called a third time at 8:30am. This time the answering service said they're not open on weekends, that Sat & Sun hours vary, and that they've NEVER answered the phone on a Sunday. Strike 3, you're out. Moving on to someone else.

Look, if you're not open on weekends, just say so. Don't list your Sunday hours as 7am-7pm if you don't mean it.

Katrina D.

05/05/2015 12:00:00 SA

I had this company come out to check an air conditioning unit. Although they were delayed in their appointment, I didn't have to wait a week for them to come - they were next day service. They also found an inexpensive fix and didn't push for a new unit. I was impressed and my wallet is happy. Because they didn't make their time frame, my service fee was waived. Nice.

Pete C.

8/27/2017

I think the technicians are all highly skilled and professional. I did not give a 5 star because repair parts are extremely inflated.

Cj E.

12/07/2016 12:00:00 SA

Tried to charge $400+ for a simple dishwasher installation. I don't think these kind of businesses were still around.

Yura L.

11/08/2013 12:00:00 SA

I had a fairly simple problem with a leaky copper pipe. I could not get anyone to come out on a weekend without crazy overtime fees but Anderson Plumbing came through. Their fees are flat with a no-hassle price sheet.

Individual technicians make or break the experience. In my case, Leo did a great job, was friendly and professional.

With that said, they are noticeably more expensive when compared with other plumbers in the area. So do your research and get at least a basic estimate of your problem first.

Richard S.

03/03/2015 12:00:00 SA

Had a leak inside the wall between the dining room and garage. Victor came out and after cutting through the wall in the garage, found a pinhole leak in the copper tubing. Upon further inspection I decided it was time for a new water heater also. My wife and I both decided to go the tankless route. Victor showed us the alternatives and we decided to go with his suggestion. It was the best decision we made. Not only did the repair go smoothly but with his helpmate Bob, the install went smoothly also. Thank you Victor and Bob for all your help and professionalism. As far as the tankless water heater goes, we couldn't be more satisfied. It's the first time since we owned our home that we have hot water on demand. No more waiting for the hot water any more. Thanks to Anderson Plumbing for having such professional techs.

Jonescarp J.

8/22/2014

Watch out people.. Get a price estimate before they come out. It was almost $400 to clean one kitchen drain. WARN YOUR ELDERLY PARENTS. Advertising is VERY expensive.

marjie s.

05/12/2015 12:00:00 SA

Even was great when he came to our house for an AC tune-up. He had his shoe covers ready and treated our home great. He was quick, responsible, respectable, clean-cut and finished the job... Wow! Who says you can't find great help?

Sadie S.

6/29/2017

My DH noticed a hot area on the floor of my office; I was inclined to not worry about it, since it was on a direct line from the hot water heater to the bathrooms---and we've had 100+degree heat recently. However, since DH asked me to have it checked, I did. Anderson sent Jesse S. to look at it, and he came to the conclusion that we had a slab leak, but wanted a specialist in leak location to help find it...the leak was not being cooperative! The specialist came and found it, after doing some mildly esoteric things with what appeared to be a sonar-based listening device & turning faucets on & off. Because the universe never wants me to be bored, the leak promptly disappeared. I was told that this can happen if sediment in the line moves & plugs a pinhole leak...and there's no predicting when it will come back. It proceeded to come back an hour after all the professionals were gone...of course!

They came back, naturally. The end result was cutting off the slab lines & putting in new pipe on the outside of the house & then dropping it into the bathrooms. While I have to admit the price tag did hurt my feelings some (I did NOT have a budget item for $7800 pre-planned), they did an excellent job on the plumbing, were a pleasure to have around the house for two days, accommodated my insane schedule, and did their very best to avoid cutting any more of the decorative painting in the bathroom than absolutely necessary (bless them.) They didn't leave a mess in the house (or at least not a mess they could avoid. It is plumbing.)

We fix most things ourselves, but when it gets to this level, I want a competent professional, and that is what we got.

R D.

7/31/2017

You won't find a better plumbing company anywhere, but be prepared for HIGH prices, The service is second to none and all the people that work there will bend over backwards to make sure your HAPPY and that the job is done right. I had Brian B. install a dishwasher and garbage disposal in my home. He did a SUPER JOB but prior to the job when he quoted me the price I about had a heart attack . It was extremely HIGH. Now a days you get what you pay for so I weighed the odds and went with Anderson's.

Cynthia D.

01/05/2015 12:00:00 SA

Larry and Anderson Plumbing were exceptional - timely, reasonable price and walked me through everything that needed to be done and gave suggestions for future - felt very comfortable in the service.

Frank T.

9/14/2016

Had plugged bathroom drain. James B showed up on time, did the job in a professional manner, and left his work area clean. Totally satisfied with the service.

Robin W.

06/11/2010 12:00:00 SA

First of all, locationwise Anderson Plumbing serves most of San Diego, so do not be put off if you are not near El Cajon. I live in North County.

I picked Anderson Plumbing out of Better Business Bureau Phone Book. Usually I ask for a referral from friends, but I wanted to compare prices and availability. Since Anderson is at the beginning of the alphabet, they were my first call. The person on the phone won me over immediately with honest, intelligent information, and a speedy appointment time.

The next thing that happened was the plumber, Ruben, came when he said he would. I don't know about your experiences, but this NEVER happens! He also put covers on his shoes to protect my flooring and seemed very trustworthy (my biggest concern.)

The best part was about a week later when there seem to be another problem in the area he had worked. I called and fortunately Ruben was able to come out the next day, I was glad not to have to start over with someone new. It ended up being a minor thing. I don't know if it was related, the house is 40 years old, but they fixxed it for FREE. Good investment on their part because I will definitely call Anderson again.

If you want a company that is honest, doesn't rip you off, and arrives on time, go with Anderson Plumbing.

Craig N.

09/12/2016 12:00:00 SA

Called at 2:45PM on a Monday for an emergency drain service due to water filling up my kitchen sink from an unknown location and was told first availability is not until the following day between 8AM and noon. Not really emergency service considering I told the person on the phone that I'm watching it fill up as we spoke. Maybe remove that tag line...

Jessicaf F.

12/10/2014 12:00:00 SA

In mid October, a small drip started from my AC vent onto my floor. Anderson came out, showed up on time, etc. The guy said that the air filter was totally blocked and needed to be replaced. It worked great for about 6 weeks. Then the drip came back. I called them back. They were willing to make an appointment to come by, but I would have to pay normal prices. I feel that if a fix fails in less than two months (under fairly minimal use since it's cooled off), a business should stand behind their work and at least come look at the issue for no charge.
Looking for another ac company to re-fix the issue.

Bob M.

05/10/2018 12:00:00 SA

they charge $900.00 for a toilet replacement or $450.00 install if you provide the toilet??? How many senior families have been charged this unfair amount?

Margaret S.

1/17/2015

Initial diagnostic service was 68$ (which is reasonable). The technician was a great lady (Katy) and the service was polite and professional. They called to let me know, came on time, took time to explain all. Definitely recommend.

M M.

02/02/2012 12:00:00 SA

James at Anderson Plumbing Heating & Air was the most wonderful technician I have ever dealt with. He was honest, prompt, professional, friendly and an extremely hard worker.

He came out to replace our special direct-vent water heater which we had been told by another company was 'impossible to replace.' He made the trip from Rancho Bernardo to Market Street for the parts, and worked 6 hours straight getting everything done. Al the while he kept his friendly and professional demeanor, even despite having to work in a tiny closet space with very limited workarea and at night.

Every person we had talked to at Anderson portrayed the same exceptional level of service, and we are absolutely sure to call them again for any other needs.

John C.

09/08/2014 12:00:00 SA

I called Anderson after seeing another one of there ads on TV. Keep in mind I worked for an electrical contractor for 4 years and I now run my own small business, so I understand the business side of things.

I wanted a waterline ran from Ting off the cold line on my water heater up over the garage (in wall and attic) and then outside the other side of my garage to add a hose bib and separate valve for future irrigation. I expected that I would be responsible for creating space in my garage and patching all the drywall. The phone/office representatives and both techs who showed up on site were very friendly. I even showed them how not to long ago I installed my own expansion tank on the water heater. They went back to their truck and wrote up a quote.

Anderson claims they will WOW every client.... That much must be true as I was wowed with how outrageously they priced the job. They wanted $2200.

To keep it short I ran down to Home Depot spent less than $200 and did the work myself in a days time. I received a call after they quoted it asking if I was happy with their service, I informed the rep that while everyone was friendly I was shocked at the price. She basically told me, that's what she wanted to hear and that was the end of the survey. A little bizarre I might ad. All this being said they might be a great company but if I were looking to have work done again I would definitely get a second quote.

Barb F.

01/07/2015 12:00:00 SA

Reggie came out promptly. Called first to confirm, as promised. Very professional. Very good sales skills; some upselling to VIP club. Knew what he was doing and made extra suggestions too. Performed an extra flush on my water heater even though it wasn't on the schedule. Even helped moved a lot of stuff to get to the work space. 4 stars because I think the prices are high; even thought they gave me a break on the price, it's still high.

Katrina L.

09/10/2019 12:00:00 SA

I was the unfortunate homeowner who's tub wouldn't drain. I snaked it and tried chemicals to clear the drain (a big no no, but I was desperate). The next morning it seemed as if the clog had passed as water was now moving freely. I live in a home with a raised foundation and decided to check the crawl space, my tub was draining; just not in the pipes, it was draining under my home. I went in to panic mode, I called and scheduled an appt with a competitor who quoted me $1700 to re pipe just the bathroom and also told me I needed my entire house repiped (my home was built in the 50's and it still had the original plumbing, so this was not a shock). Their quote to repipe my house was over ten thousand dollars. I was shocked to say the least at the price, so I called 5 other companies to get quotes. Jerry came out and checked my home, he told me I did need a repipe of the whole house and provided me with a quote of almost 1/2 of the original company. Jerry came out on a Thursday and we scheduled the job for the follow Wednesday (holiday weekend) Josue and Alex were the plumbers who were doing the work, these two gentlemen were kind, professional and extremely courteous the entire time. The job took an extra half day as rain delayed the project, but they kept in in the loop the entire time. They spent at least 20 hours under my house and made sure that each time they came inside they had shoe covers and also that their clothes weren't covered in dirt. It was so nice to interact with a company who was not trying to just make a quick buck off of me. Jerry very well could have followed the lead of the previous company and quoted me ten grand as well and I would have been none the wiser, but he didn't. He was upfront and provided me with the type of customer service that you normally see out of small owned companies. I will continue to use Anderson for all of my Heating, AC and plumbing needs. Thanks Anderson for employing kind and knowledgable people.

Werner S.

9/26/2016

Recently this company redid my duct work in a nice fly-by job.one star is already to much.i appalled that a company extort 3300.- dollars for 2.5hours of work.management a lot of amateurs .very bad communication.the left hand does not know what the right hand is doing.i was called to confirm the job is done.WAS NOT DONE.no inspection after .the airflow is mediocre ,not much better then before.plus now I have to get this job inspected!!!!!!.i was told duct work does not need a inspection ,by the ex-Forman who wrote me up.incompeted personnel .just do you a favor..if you in the market for a,c work....walk away.if you do it yourself,it can,t be worse plus you save a lot of money .

Melissa P.

07/02/2015 12:00:00 SA

Though we've already moved in another direction, management did contact me about my review to assist. Unfortunately it was just too late.

Rob H.

8/15/2014

I had Anderson Plumbing Heating & Air out to replace a water shut off valve at the front hose bib, replace the shut off valve to the refrigerator, and to service my AC.
Plumbing and AC services use different technicians which I didn't expect, which meant having to take more time off work.
Both the plumber and HVAC tech, employed' Used Car Salesman' methods in an attempt to get me signed up with an annual $175 VIP Service. It was difficult but I finally convinced them that I wasn't interested. I just wanted them to do the repairs.
The plumbing work was fine and was completed fairly quickly.
The AC tech told me the AC unit could not hold a charge and he showed me oil that he said was leaking from the compressor. He recommended that I replace the unit, and gave me a few estimates for the work.

Today I had the AC charged by another company. He cleaned it up and checked my whole system, even the furnace.
There were no oil leaks from the compressor and it took and held a full coolant charge! The AC is now running perfectly cool. No up-sells, no contracts, no BS!

If Anderson Plumbing Heating and Air has any respect for their customers, they should refund my service charge for their attempt to con me into buying a new AC unit!

Jane D.

7/28/2016

sorry to say no bueno anderson plumbing and havc. they sent out two agents that couldn't access the roof due to a short ladder. the second team came out quickly but gave me a line about not replacing the r22 unless they confirm there isn't a leak and tried to explain the difference between service and maintenance calls. they didn't want to do a maintenance today since their unit primarily does service calls and they have a lot of people to serve and are back logged. no work done no diagnosis no maintenance no service and four employees out to my address. wow

Kelly H.

06/03/2016 12:00:00 SA

I meant to update this earlier. We did end up receiving a full refund from Mary Jean. I appreciate her attentiveness to customer satisfaction. I do not believe in updating the review to a higher star rating though, because our experience remains the same.

Scott D.

09/03/2014 12:00:00 SA

I called them over to remove an old faucet and install a new one in my daughter's bathroom. They were going to charge me $900 but since it was a Wednesday I'd get 15% percent off! I couldn't believe it and asked them if they were joking...nope. I called out regular plumber and he came over the same day and had the job done in 20 minutes! He charged me $60!

Lois R.

11/06/2015 12:00:00 SA

Had a broken faucet at midnight and I couldn't turn off the main water valve to my house! Dave was the Tech on-call and he contacted me right away, was at my house ASAP and got the water shut off. Then he found the problem and fixed it quickly. But best of all, he showed me and explained to me what he found and recommended remedial action to be done later. We made an appointment and he was on time and performed all the work in a very professional manner, explaining and showing me - it's obvious Dave has many years experience with plumbing and I am totally satisfied with the work he did and with his customer care.
Anderson Plumbing may not be the cheapest in cost but their pricing is up-front with no hidden charges after the job is done and the work is the best quality.

Amy L.

7/17/2015

I had water saturation in my front yard and Dave came out to locate and fix the leak. He was EXTREMELY knowledgeable and took the time to describe all the tests he was doing and why. He located the source of the leak and fixed it, and also advised on next steps for me to dry out my crawlspace and to be in touch with San Diego Water and Sewer.

Camille C.

7/30/2019

This review is for Eric Teran who installed a hot water heater, and pressure regulator last week on July 23. He was professional in every way! He was punctual, polite, thorough when explaining what needed to be done, and what were my options. He pointed out savings that I was eligible for that were being offered this month by the company, and other things to help get the cost down. Eric did the job of two men all by himself. Stuff had to be moved that was blocking him from doing the install. When I jumped in to help, he told me not to worry about it, he'll move it. He even offered to put the stuff back, but I insisted he didn't need to. My husband will do it later when he gets home. I don't know how he managed to walk up three steps carrying a 150 lbs hot water heater all by himself, set the heater in place, and had very limited space to do so, but he did! He cleaned up before he left and overall, I was very happy with the entire experience. Eric is awesome, and did a great job! I'll always ask for him whenever I need service again.

Tim L.

9/25/2017

Hot water heater blew out overnight so we needed help in a hurry. We called Anderson pluming at 7 when they first opened and they had a very competent tech here in an hour. The tech new all about our issue, clearly gave us a few choices on how to solve our problem and got to work. Outstanding job by Anderson plumbing!!!

Jim F.

11/08/2018 12:00:00 SA

I've called Anderson twice in the last year or so for unrelated plumbing problems. The first was on New Years Day in 2017 when my kitchen sink and adjoining bathroom drains were completely blocked. Yes, you can get a plumber on a major holiday when you really need one. The person who came was in good spirits while working a holiday, resolved the problem completely, and the bill was surprisingly reasonable. My second call to Anderson a few months ago was for a combination of issues in my master bath with dual sinks. The main problem was that the main sink drain was clogged and another (independent) plumber couldn't clear it. Also, one of the faucet spigot connections had rusted and I felt like it was beyond my ability to deal with. There were leaks from both sinks underneath as well and I figured I'd let Anderson fix it all at once. The plumber who worked on the sink issues spent eight hours (with a break for meal and parts) in my bathroom. He replaced the rusted faucet and supply lines as well as the p-traps and gaskets beneath the sinks. After trying for a long time, he was unable to clear the drain. It was about 8 PM by then, so he said he'd flag his work report to have another plumber come out the next day to try to unclog the drain. I waited for the call next day and gave them another day to get back to me before I called them. When I called, I explained the situation, that I was unhappy about the ball being dropped, and felt like I was paying a high price for an unfinished job. I was told that my message would be given to the customer service person who resolves these issues and to expect a call back. A couple more days went by and I received a call from someone asking about my satisfaction with the job. I explained the situation again and was immediately connected to a work dispatcher who said she had someone in my area who could be there in less than 30 minutes. The plumber who responded listened to my complaints patiently and said he had worked on drains in my complex and was confident he could unclog it. Fifteen minutes later, he was done. He gave me his card and said to ask for him next time the problem arose. I also voiced my displeasure over the billing, especially in light of the ball being dropped with the delay in completing the job. He told me he'd have the customer service person call me about the situation. Well, again, I didn't receive a call, but after about a week, I did receive a check in the mail from Anderson for a partial refund. Yes, the job process was not seamless and there were communication issues, but in the end, I was totally satisfied. Because there were some issues, 4.5 stars would be more realistic, but I'm rounding up to 5 stars because all ended well. Highly recommend.

L W.

8/23/2015

UPDATE***

I heard from them. they made an appointment for their tech, George to come out. George came out and did an excellent job. He found that one problem was not really a problem and the second problem he fixed. I still have one more problem that needs fixing and will definitely have George come back to fix it but the job takes some time and I didn't want to fix it that day. Thanks for getting to me and fixing the problems.

I worked with the GM Debbie who is also excellent to work with. I definitely know now who to contact if there are any more problems with their inside staff. Great office customer service from Debbie.

Jon K.

1/29/2018

I can't begin to say enough good things about Anderson's. We had a leaky water heater had another company out to give an estimate. I thought they were too expensive and was proven right by Anderson's. Jerry came out took a look at the water heater and gave a quick estimate. The nice thing about Anderson's is they don't nickel and dime with line by line costs. Everything is included in the price. This was great to hear as our water heater was very old and needed a lot to bring it back up to code. They even handle scheduling the inspection with the city. Jerry arrived around 3 and was happy to start replacement right away. Everything was on the truck, what a great convenience!! Jerry was amazing informing us of his progress on a regular basis. He was very friendly and made us feel well informed and did not pressure us at all. I am very happy with the work performed and would gladly recommend Anderson's and especially Jerry to all my family and friends.

Steven W.

6/24/2016

I got bids from two companies to add air conditioning to my existing central heating system plus a mini split system for another part of my house. Westcoast Appliance Service quoted me $6270 for a 5-ton A/C installation and $5447 for the mini split. The company seems very professional and seems to have an excellent reputation, but those prices seemed a bit high. I then got a bid from Anderson Plumbing, Heating & Air. It came to $10,424 for the 5-ton A/C, and $9000 for the mini split. Anderson also gave me a quote for two wall natural gas furnaces that are already stubbed out: $6630. Bear in mind that a wall furnace at the Home Depot will run you about $500 and can be installed by one person in a day. I have no doubt that Anderson would do a first class job but at those prices they should throw in a couple first class round trip tickets to Paris.

Vanessa S.

01/06/2017 12:00:00 SA

I had quite a few options to get my lateral replaced. Wow Anderson Plumbing was not the cheapest option, they were very professional, they had a lot of extra information which set me at ease, they were very clear on what they were going to provide, they weren't rushing through a consult, and they're technician Ricardo was very friendly and open. So, I stopped getting estimates and went with them. I was very glad I did. Not only were they able to fix my drain and clear everything out before Thanksgiving , but their customer service was amazing. Ricardo went above and beyond and was able to find me a rebate. Then, when we had an issue with the final product, without hesitation he set something up and got it fixed. Finally. In order to help me get my rebate, Ricardo has made three separate phone calls, works with office staff, and provided additional details when needed. I'm not sure another company would be as great with the customer service. Additionally, by going with them, I not only have a very good repair guarantee, but with the rebate they found, they were the least expensive! They are honest, hard working, and customer friendly. If you haven't used them yet, I highly recommend you do!

Stephanie H.

09/10/2016 12:00:00 SA

Tried to be a DIY hero last night and attempted to adjust our shower temperature which only busted the cartridge. We couldn't get the water to shut off so we gave up because I was too worried I would break the city water shut off valve. I called them at 10pm and left a message. They called back around 8am and said they could have an on call tech at our place between 9a and 1p and would call 30 mins before the tech would show up. Got a call at 9 and the tech was here by 9:20. Gave us several game plans and double checked the items were in the truck. Our shut off valve was an issue but our tech, Brent, was able to close it and explained it to us so we could do it next time. He replaced everything quickly and now our shower is better than it was before. He even fixed the hot cold mix up from the previous owner. YASS! Brent was very nice, helpful and willing to explain everything he was doing. He was even nice to our dog (a pittie mix) and let her say hello to him before working on our shower. I've never called a plumber before but if I need a home again I'll be using Anderson for sure!

Sherry S.

3/22/2017

The work that was performed was adequate for a replacement of a Pressure Regulator, but if I had gone to Home Depot, you can buy the same regulator for $100. Also my neighbor had another licensed company replace their pressure regulator and the cost was $445. Anderson plumbing charged me $772 for same exact work.

Kathy B.

2/19/2016

I was just charged over $120 for turning on a valve. The water was only trickling out. He knew right away what was wrong. He even said so. It took him 5 minutes to 'fix' it. Then took 20 minutes writing up the bill including a opportunity to do other things also obscenely over priced. Never again will I be scammed by this company.

Gigi B.

02/12/2016 12:00:00 SA

They wanted to charge us almost $500 to replace a $2.00 spicket in our backyard. When we explained to the guy how simple the repair was and to call the office to clarify the situation, he refused saying he didn't want to be here anyway because it was a Saturday. We ordered him off our property and refused to pay the $99 service charge.I'm giving them 1 star but they don't even deserve that. They are a bunch of thieves!

Mary H.

4/17/2018

We could not be happier with the extremely challenging job that Anderson Plumbing was willing to take on. We had to re-do the plumbing in our concrete foundation to bring it up to city code. We called so many plumbers that either did not return our calls or turned down the job. I had no faith that the tech they said they would send would actually know how to bid the job. Boy was I wrong! Bernard came out and was a wealth of knowledge and creative ideas on how to get the job done. He worked with us tirelessly to be sure they were doing the job to City Code. The city inspector coming out for a meeting and all agreed on how to do it to pass code and they did it. However, a different inspector came out to inspect and he wanted it done a completely different way. We all wanted to beat our heads against a brick wall - but Bernard and Herman said let's just get it done and they did. Herman was our main onsite guru and he also took the time to really think about several of our challenges and came up with a way to route pipes that allowed us to save a beautiful mural painted by my mom from the demolition hammers. I thought this was a large company that probably just had young, inexperienced yahoo's working for them - but I was wrong! The employees we dealt with were experienced, knowledgeable and willing to work with us on this incredibly difficult and frustrating job. Thank you for tackling the job and we will be customers for a very long time!

Kate D.

04/11/2016 12:00:00 SA

Sherlonda came here to my house and did a maintenance VIP home inspection. She was very professional, friendly, and funny. She took the time to explain to me the things that I needed to do and what I was supposed to prioritize. There's a lot of things that need to be done, but she put me at ease and made me feel calmer. After explaining to me the things that needed to be done, I was no longer overwhelmed. She also helped me schedule everything for the plumbing and for the drainage. She is really an asset to your company.

Thomas F.

10/04/2018 12:00:00 SA

Last week, we discovered that water was dripping from the attic access hatch in the ceiling--yikes! Since we had just shut off our central A/C, I figured that something was wrong with the water drain pipe that originates from the A/C. Sure enough, several days later this problem was confirmed by a tech from Anderson Plumbing. The tech politely gave us an estimate of $1613 to fix the leak! He also tried to sell us on the idea of having Anderson Plumbing replace both our A/C and furnace--a possible cost of $5000-$10000 according to the tech! We were very upset and angry about this entire experience. Fortunately, our grandson whose company is a major government contractor for HVAC (and other repairs) was able to fix the problem for $35 in parts from Lowe's Hardware. As a retired couple on a fixed income, we do not plan to call Anderson Plumbing again. The only positive thing we can say is that Anderson honored our Angie's List coupon for a free service call.

Billy Z.

12/27/2011

First and formost it was a cold weekend, 18 monuth old in the home and the central heating was not working. Called Anderson Plumbing Heating & Air Conditioning as they are set up for weekend work at no extra charge. In this day and age that is a big plus. Some other places don't even work on the week end let alone no extra change for it. From the initial contact person to the technicians that came to our home, we have only 5 stars to give for their professionaism, interpersonal skills and level of knowledge. They did not try to do any work beyound their level of knowledge and when they felt a more senior tech needed to be called they were. Still no extra charges for any follow-up visit. The problem was permanetly fixed and we are once again warm and cozy.

Thanks to Anderson and their people. To us, people are the difference and Anderson sure has the right people !!!

Michael M.

8/20/2014

Fixed my mother's AC quickly. She is 91 and was having problems with the heat in her house . 89 degrees in the house!

kathleen b.

9/18/2014

I was very pleased with Quinton's service. He pointed out honestly what needed to be done the day of the repair and then other items I should keep on eye on for future potential servicing. He seemed like he was in my corner, looking out for my highest & best good. Not something you see in very many service providers, given if they don't sell you something more that day, they make less $$$. I left my AC maintenance appointment feeling well taken care of and I will not hesitate to call this company again for future service. Plus, I will most certainly request to have Quinton L as the service professional. He came off appearing trust worthy to me. :)

CE G.

08/05/2015 12:00:00 SA

Victor Jimenez came and gave me a couple different options and estimates. I was quite impressed with his knowledge and I will definitely be using them for my plumbing needs. I would recommend this company for anyone who wants a licensed and bonded company who offer quality services and a very good warranty on parts and labor. I can see why my parents recommended them to me.

ann m.

4/22/2016

Brian worked really hard for 2 consecutive appts to figure out issue with new a/c unit. Only had system for 6 months and never used. It got warm for a couple of days, turned on -No Cool Air??? After 3 thermostats, new wiring and checking with manufacture co, found an system overcharge. It's working great! Thanks Brian!

Ben F.

11/19/2018

I was out of town visiting family for the holidays and my roommate called saying the sink in his bathroom was completely clogged. I called Anderson Plumbing and the soonest appointment they had available was over 9 days away due to their drain clearing special they had running at the time which made them very busy. I called the after hours emergency service line and spoke to a service rep named James B. I explained the situation and he said don't fret, call back tmrw during business hours and ask to be added to my route and I'll get it taken care of for you. Apparently the dispatchers can assign only so many jobs to each service rep (hence the 9 day wait), however they can add if the service rep feels they have space in their schedule. The next day James was at my house clearing my drain and was able to get me their $29 special! He saved me a great deal of money compared to the emergency service pricing and was very knowledgeable when it came to the reason for my clogged drain. I would highly recommend James B and Anderson Plumbing for any plumbing needs!

Claus F.

7/13/2018

My thermostat stopped working, and Anderson PHA sent Junior to diagnose the problem for a very reasonable fee of $68. Junior competently and efficiently pinpointed the problem to a short in the wiring (likely caused by rodents) between the inside A/C unit and the outside A/C unit. He gave me a quote of $3,600 to replace the wiring representing a charge of $90 per foot. He also said that my present wiring was not in a conduit therefore making it easy prey for rodents. His new installation would include a protective conduit. I told Junior that, because of the high cost, I would seek another opinion, whereupon he lowered his quote to $2,400. Junior also suggested that I get a quote from Anderson for replacing the furnace unit (which also contains the brains for the A/C) and this way the wiring charges would be included and therefor waived. After Junior left, I went into my crawl space to see if I could locate the short in the wiring and, indeed, I located it within five minutes. I also found that 98% of my existing wiring was safely encased in a conduit, and in the one place where it was unprotected (within the outside wall), the wire insulation had been eaten by rodents. With a friend's help I pulled the bare wires apart and found by trial and error the means to restart the A/C along with the thermostat. The A/C has now been running for 24 hours without any issues. You may draw your own conclusions from this review, but the extra star is for the proper problem diagnosis by a competent technician.

Alex A.

06/07/2016 12:00:00 SA

I've been meaning to write this review for a few weeks. Our family could not be happier with the quality of work and attention to detail we received as customers from Kevin here at Anderson. He was polite, professional, patient, and clearly very knowledgable. Thank you for the amazing service on our A/C unit Kevin, we will be using Anderson again because of you.

John D.

04/07/2014 12:00:00 SA

My original review is still not shown and along with 195 other reviews for this establishment is tagged as not recommended. Only 54 reviews are actually shown. To me, this is why Yelp is untrustworthy as I don't understand how nearly 80% of the (mostly negative) reviews are not shown and don't factor into the scoring. Yelp definitely seems to be unfairly skewing the results. Perhaps the rumors are true that they skew the results based on advertising.

Jennifer K.

2/18/2016

I have gotten 2 estimates from Anderson and both have been ridiculous. While the people are excellent and their service is fast, their quoting system is simply stupid. No matter what you call them for, they fill out an estimate form that has 9 (NINE) boxes that the estimator can select from despite the fact that there must be hundreds if not thousands of possible plumbing problems in a house. Consequently, a 2 hour job to replace a shower valve assembly in an open wall during a remodel was quoted at $900. Every other plumber I have talked to (at least 4) has quoted under $300. During both Anderson quotes, the estimator spent a long time deciding which box to check which leads me to believe that their system doesn't work for their employees either (unless they get commissions, in which case I guess they're pretty happy!). The other quote was to run about 30' of gas line to my wood fireplace...over $4000! I should have learned the first time! Unless you have money to burn, save your $42 for an estimate and call someone else! You WILL pay 3 times more with these guys!

Erik R.

8/20/2014

Called Anderson Plumbing Heating and Air as I was having issues with my water heater and ancient solar water heating setup. No other plumbers I contacted would even approach it. Chris and Eric were incredibly professional, provided up front pricing and were able not only to address my water heater but all the old hardware for the solar system too. Amazing incredible professional customer service all around, I will be turning to them for any future needs, amazing!

Jerry D.

11/18/2016

Dylan was very professional and did a great job explaining in detail how he was going perform the drain clearing.

Lethy H.

09/08/2013 12:00:00 SA

On the Thursday before Labor Day weekend, our A/C starting making a screeching sound. We were in the midst of an unprecedented heat wave with high humidity. I called the company that installed and has done the maintenance on our A/C. Their customer service lacked, and they were not available until the following week.

I asked our neighbor for a recommendation for another company, and he recommended Anderson. I called, and the CSR on the phone was super friendly and helpful. She had someone out that afternoon, Jarred. He checked the system out & determined it needed a new fan motor which, in our case, was something that needed to be from the manufacturer. Unfortunately, it was not a part Anderson kept in stock. Jarred was supposed to be off the next day, Friday, but he said he'd call the supplier they use for this sort of thing and call me if it was in stock. He called me Friday morning after having confirmation the supplier had the part. He was here by mid-morning, and our A/C was completely repaired and up and running more efficiently and quietly than ever. He also replaced some other parts that were going out. Jarred worked on his day off for hours in the sweltering heat to keep us cool for the long weekend.

I have already switched to Anderson's maintenance plan for our A/C and furnace because of the outstanding customer service we received from Jarred and the office staff.

It's so rare to find such dedication and caring and excellent customer service these days. Jarred deserves recognition for his customer service, support and patience explaining what was needed and why.

Kudos to Anderson and Jarred!!!

Mike T.

05/12/2016 12:00:00 SA

Hi Folks,

I took advantage of the SDG&E program, AC, Quality Care, to have my HVAC system(s) checked out since they had not been serviced in several years. Anderson Plumbing has contracted to complete the assessment. Let me tell you, I have never seen a piece of equipment gone over as thoroughly as this was completed, and for $50 it was a bargain! The tech, Maria L., arrived promptly as scheduled at 9:30 am, earlier than originally scheduled, which I was notified would happen. Maria worked, without a break until almost 3 pm, going over both a/c units and furnaces, literally peering into everything that could be looked at. Maria even went up into the attic to check the ductwork, and when a small amount of insulation came loose and dropped onto the carpet, Maria cleaned it up with a small vacuum. Outside was the same, Maria checked everything and recommended the capacitor and pole contactor be replaced. I spoke with Maria's manager, Robert, and he agreed to my offer to have the work done while Maria was still at the house. The condensers were hosed down, as well as the fan enclosures. All in all, outstanding service at a fair price. Oh, I forgot to mention, Maria work pink booties over her shoes, when she came into the house, and took them off when she went outside, and then put them back on when going into the house. Payment was seamless with a credit card, signed the invoice on her iPad, and it was promptly emailed to me. Highly recommend.

avalee c.

11/14/2010

We had a plumber come out and he diagnosed the leak as a problem with thefaucet. He would replace the faucet, and two turn on/off valves for $800.00! Yes! $800. Someone has a boat payment due.

We said we would provide our own faucet, but the cost would've still been around $800. He also wanted to charge us $150 for one on/off valve. These sell at Lowe's for $7. (That's a markup of $143.)
Who do they think they are? Defenese contractors?

You figure it out.

Janet E.

1/20/2017

George P was wonderful. The only reason for 4 stars is the cost. I had a leaking water heater so needed one quickly and they could help. I had no pressure and was just surprised that a 40 gallon installed was $2632. I am older and may be out of touch with what they cost and this surprised me. So be prepared or check them out before you need one. The customer service was exceptional!

Scott B.

9/14/2012

The response from Anderson Plumbing is a weak attempt to explain their OUTRAGEOUS pricing structure. However, the specifics that they reference are also faced by every other reputable plumber, many of which do the same work for less than 1/2 the estimate from Anderson. The fact remains, their costs our stratospherically high AS COMPARED TO THEIR COMPETITION.

Wendy P.

06/08/2010 12:00:00 SA

I am referring to the service I received at two of the condos I own in San Diego. Not sure why it would be assumed that because I currently live in Santa Monica, I could not comment on a company in San Deigo since I lived there for three years and have owned property there for over ten years.

Jennifer R.

11/02/2015 12:00:00 SA

I feel obligated to share my experience with others because of how horrifying it was. We called Anderson to install a tankless water heater ($700) we had purchased at Lowes for our home. Two employees arrived at our house and before even seeing the current water heater or any of the plumbing lines present the lead tech had already begun to try and up-sell us a different (non-tankless) water heater that he conveniently had in his truck. I had previously told the dispatcher when I made the appointment our plans were to install a tankless that we already purchased. At this point I started to get that creepy feeling in my stomach when you know someone is about to swindle you. After inspecting my existing water heater and lines the technicians didn't seem to be on the same page. One kept trying to up-sell me the other heater while the other was trying to quote me for the job I had requested but saying we need to run entirely new lines from our gas main. After they talked amongst themselves I was finally given two options. The first was to buy the tank they had in the truck for $2500 not including labor! (suggested by the lead tech) or the second option was an estimate of $3501 for just labor to install the tankless I had bought saying it would take 2 full days of labor. My husband is pretty knowledgable on construction and plumbing and I have never seen him so livid with what a huge waste of his time it was to have Anderson come to our home. Never again.

Shannon C.

3/23/2009

I had to replace two toilets. I called these guys cuz they had a great rating with Angie's list. They were terrible. They charged a huge amount of money and took an entire day to do a two to three hour job. They kept having to leave because we need another part even though they knew ahead of time what the job was.
Later, i had a minor plumbing problem and they guy had to REDO the way the toilets were set, just two years later. My advice: DONT USE THEM

Jim R.

4/13/2012

I was simply appalled by the outrageous pricing quoted by these guys. The company states that they work on an up-front pricing model, and will not quote a base hourly rate. However, when I asked the technician who visited our house, he stated that their hourly rate was over $150/hr. This made sense because the pricing they quoted (like $140+ just to change a toilet flap gasket) was just astronomical.

No wonder they charge a minimum fee of $42 for an estimate. Charging this much for the estimate is a dubious practice with pricing so far above the rest of the market.

For comparison, I identified another plumber with comparable ratings for less than half of their quoted prices. I was extremely satisfied with our results.

The Anderson technician was pleasant and the truck was clean and well stocked, but you're definitely paying a premium for their aggressive marketing.

I would strongly encourage to shop for a plumber who gives free estimates first before committing to Anderson's fee-first then up-front, but ridiculous pricing.

We do not recommend this business.

Karna L.

1/27/2010

Customer Service is great, but their technician was less than stellar.
I was told by them that my heater was too old to be repaired, and the repair person indicated I needed a new system to the tune of about 2k. I declined. SDG&E came out as I had called them before, thinking it was my pilot. Well, their tech fixed the issue-FOR FREE-and said I had a more than adequate heater for my home, and that it had years left. I will never use Anderson again, but to their credit I am getting a refund for the diagnostic.

V. M.

12/20/2015

Called them tonight (on a Sunday night) and their technician called me back within 10 minutes. Our clogged toilets and tub (main line blockage it would seem) seemed to resolve itself within 30 minutes of it happening, however Zach was amazing. He stayed on the phone explained what probably occurred waited while I ran the water again, told me what to listen for and was so patient and helpful. Will call them in the future.

Joey M.

3/19/2011

So in the last month my parents decided to put their home on the market. Being that the market is so competitive; they realized they had to dump some money into fixing it up. Now only one problem with that, my parents live in Whittier, and the home is in San Diego. Lucky for them, they have a son who lives in San Diego. Yep that's right I was given the task to get the home ready to sell.

Well one of the first issues I noticed was we had some leaky pipes, and the water pressure was really low. To make matters worse, I noticed some rust colored water would come out of some of the sinks. I really wanted to ignore the problem, and just pass them on to the next buyer. After speaking to our realtor, he told me with so many homes on the market buyers will just walk away if they see any small issue.

Now the fun part, finding what was wrong, and someone to fix it. I called my normal plumbers (who I had success with in the past), and got them out to see what was up. They let me know I pretty much had to get most of the home re-piped, and it was not going to be cheap. They explained the pipes in my home had a buildup of rust, and corrosion inside the pipes. This was restricting the water flow, reason for low pressure. The bad news was they did not do that kind of work. I jumped back on Yelp, and got a few numbers of people who did that kind of work. One of the first places I called was Anderson Plumbing, Heating, and Air. I was a little skeptical of this place at first seeing the low overall rating, but if you really look most of the bad reviews look fake. I decided to try this place and some others to come out and quote. After getting about five different plumbers out I got the best price, and vibe from Anderson Plumbing. From the get go these guys were responsive, professional, and fast. Each day they arrived on time, and did what they had to do. One of the plumbers Victor Jimenez answered every question that I had, and was really helpful. I never had any issues with them and they even finished on time. They did a great job and fixed every problem I had. The best part was they did the job, and never once did I feel like I had worry about the work they were doing.

I would recommend these guys to anyone! Anderson Plumbing, Heating, and Air were first class!

Now on the sell this home, anyone interested?

Chris C.

04/10/2018 12:00:00 SA

We called to have our 75 gallon water heater replaced. Not an emergency but pre-emptive replacement for a 11 year old water heater as old as the home. They sent a plumber out to give us an estimate. It took the guy about 45 minutes to come up with an estimate. The estimate was $6500! We were told our recirculating pump was not installed correctly. Told all sorts of things were required to bring it up to code. 3 people have to come out plus tank disposal costs - on and on to justify this estimate. Called Hanna Plumbing and over the phone they gave an estimate of $1850 - standard pricing. Immediately scheduled the replacement. They came the next day and told us there was nothing wrong with the recirculating pump installation and added all of the things required to bring it up to current code (pan, earthquake strap, flex hoses, etc.) We wondered if the plumbers/estimators at Anderson are on commission...I would never use these cheater guys. If you can, be sure to get more than one estimate.

Rommel M.

06/09/2014 12:00:00 SA

After Mary Jean got news about my experience, she personally called me and wanted to make it right. I must say so far so good. They did a tune up on my AC system today at no cost to me. This time it was pleasant. The technician CJ was great. He didn't have the exact filters with him at the time of his visit, but he came back at the end of the day and personally dropped them off as he said he would.

Ellen G.

12/23/2015

SDG&E came to our home due to a gas leak.They immediately red tagged us and shut of our gas!!!You need to know that this was 3 days before Christmas and we had lots of company coming in to visit us! We called Anderson Plumbing right away. We had never used this company before but, they were recommend to us. What a great choice it was calling them!! The first technician (Fernando) came out right away and accessed the situation. He called the leak detection company and scheduled them to come right over. He was so helpful! The next day, Bernard showed up to fix the problem. He was so professional, courteous, respectful of our home and he absolutely WENT ABOVE AND BEYOND to be sure that the issue was fixed and that we would have hot water and heat by time our holiday guests arrived! He did just that!! What a gem of an employee! I highly recommend Anderson Plumbing & Heating!

Jeff C.

02/02/2009 12:00:00 SA

I believe there was a name change to just Anderson Plumbing. We had a slab leak and we made the decision to repipe the whole house. The work was done quickly and professionally. The plumbers were very careful of our floors and cleaned up every night. I felt the price was reasonable for all the work we had done. We did have a kitchen cabinet dropped on our new counter top. It cracked the corian but they paid for someone to come out and make the repair. I know problems will come up and it is how you handle them that makes all the difference. I would recommend them to a friend.

Susan S.

2/19/2015

My hot water heater sprang a leak on a Saturday afternoon and Anderson was quick to send someone over. I had a positive experience with their technician, Victor. He was respectful, explained the work, and answered all my question. He arrived when he said he would, protected my property, cleaned up and even recommended a remediation specialist. The quality of the work was good and I have no complaints.

That said, it should also be noted that it was very expensive. I was in a tough position on a Saturday afternoon and the drywall in the garage was getting wet. I wasn't in any position to shop around and compare prices because I need to stop the water leaking from the old water heater. After the work was done, I had a chance to compare prices and found I was charged at least DOUBLE what I would have paid if I'd had a chance to comparison shop. I think Anderson gets away with overcharging when customers are in desperate situations.

Micha M.

8/28/2009

I was shoked to see the low rating for this business on here. I used them recently and have never had sunch a great experience with a plumber. The person they sent to the house was extremely friendly and explained everything well. They were all about the details and even put on show covers to protect my floors while they worked. To top it off we had a issue with the same faucet a few months later and they came back and took care if it for no charge no questions asked. Thanks Anderson!

Dom D.

06/06/2015 12:00:00 SA

Had some initial issues with a toilet that was repaired by Anderson but Anderson corrected their issues with a full refund and full replacement of our toilet at no cost. Of note, James, Eric and Julie were extremely professional and represented the company well. Hopefully the company recognizes their work as they took a bad situation and gained back the trust of a customer while completing the initial problem.

Eloise F.

02/12/2012 12:00:00 SA

I'll try to keep this short & sweet. Total rip off. My water heater had been leaking so I called them out, the woman owned company - give the sister some business. The guy that came out convincingly said we needed a new water heater, old one was shot. That'll be $1300 please. At which point I said I needed a second opinion. Which I got to find out that all I needed was a new $13 valve + $20 to install. I'll gladly pay $33 to Augie Garcia Plumbing if for nothing else the honesty. I'll also call him back when I need a new water heater, not Anderson thank you very much!

Jim O.

4/15/2014

Pricey, but they do a great job. Came out on Saturday to install a handicapped shower head / hose in my bathroom after I fractured my leg and couldn't do the work myself.

Tracie M.

10/25/2018

We discovered a leak on the side of our home a few weeks ago. We contacted Anderson plumbing and Chris came out to give us an estimate of the leak. He took his time listening to our concerns and explained that our home has old cast iron pipes from original build in the 1950's, he ran a camera and found our pipes were rusted, cracked, and had holes. He provided us with a written estimate prior to leaving. We then contacted two more plumbing companies to get estimates as well, all within the same price range. After these estimates we called Chris at Anderson as we had more questions as to the route and access to the pipes as well as his thoughts on pipe bursting. He explained in detail the pros and cons, NEVER sounding like a salesperson he again took his time and answered all our questions. After discussing our options we are very happy we went with this company. We were offered a great finance plan which eased our minds due to the extent of the work that needed to be done. The workers Andreas and Elias were on time everyday, they jackhammered through the center of my kitchen, hallway all the way down to my bathroom to remove all of our old cast iron pipes. They did a great job to keep minimal damage to the floors and kept the areas clean, they both were professional and courteous. We also had the sewer lining crew here as well, they too were very professional and did a quality job. The gentleman who did our drywall did an awesome job as well, I'm sorry I do not know his name, and today Luis came to pour and replace the concrete. He is a very nice gentleman and was very patient with me as I asked questions about the pour. Neat and clean work as well. So far we are VERY pleased with the work that is being done and I would definitely recommend Anderson plumbing, heating and air to all my family and friends.

Chiesha K.

6/16/2011

Within hours of my last post, Mary Jean Anderson called me directly to apologize and straighten out my water heater problems. She handled the case herself at that point and was very eager to rectify the situation caused by her employees. I ended up getting a new water heater installed that would fit in my closet, at no cost to me. The inspector came and signed off on it. It was, in the end, a pretty ok experience. I just wish it hadn't happened in the first place. The guy who came back to install it, Michael, was also very courteous and apologetic this time. Not sure about Kyle.

Bev J.

01/10/2015 12:00:00 SA

We used Anderson 2 times. The first was for a plumbing problem. Excellent service. Fixed the clog and reasonable price.

Second time was for an A/C tune up. Tune up special was reasonable, but the technician was so busy up selling and convincing us we needed certain parts on the A/C. The charge over $600. I asked for the parts descriptions and found them on the internet (around $30) and showed it to the tech who then called his manager and cut the price to around $250. I watched him and it took him less than 5 minutes to replace the needed parts. I called to file a complaint with Mary Jo. The rep on the phone didn't care if we had experienced a problem. Every time I see their ad with the tech in it, I get angry. Should have written this a long time ago, but new to Yelp.

aaron b.

9/22/2013

Victor came late in the afternoon on a Friday to service our on-demand system. Worked late into the evening to install the necessary updates to the plumbing and came back early Saturday to finish the trouble-shooting so that we could have hot showers ASAP. Pricing was almost entirely fixed and fair and Victor was professional and personable. Would definitely use Anderson and Victor again!

Warhorse B.

9/24/2017

Really wanted to give a great review here, but the tech who came to our house to diagnose the problem was here for all of three minutes before telling me he needed to set up an appointment with a salesman for us to get a completely, all new system w/duct work (mind you, this is a newer system in our home). I went along with it, knowing I was going to hear out MANY COMPANIES before making such a big decision, on what we knew was likely a simple part replacement. So the salesman was to arrive between 4 and 5 - he shows at 4:15pm, great:) But then does another 3 minutes walk though, confirms our need for a new $15k system (we have just a 1,300 sq ft house!!), then doesn't leave until 7PM!!! This after he watched me COOK and SERVE my kids dinner, telling me three times about his wife in Mexicali and bringing up his and HIS DAUGHTER'S instagram account to show me people I don't know or care about! Ugh, if I am preparing AND serving my kids dinner when you are here, please DO NOT take a seat at our dining room table (AS HE DID) and whip out your tablet just to bust out your stories about nothing that applies to me...or my HVAC...at all WHATSOEVER! We called Anderson because we went small business previously (with 5 Diamond Heating & Cooling) and got screwed on the diagnosis. Cut to scene, got a third opinion and... imagine that, all we need is a part which costs $500...not the $15,000 BRAND NEW system quoted by Anderson. SUCH A BOGUS BULLSH*T HIGH PRESSURE SALES SCHEME! Then once we got rid of the salesman that night, he called us 4 times within 24 hours, stopped by our house UNANNOUNCED the very next day and emailed us and send texts relentlessly to get his sale done. Again I wanted to like this company so much, and previously respected them but I cannot believe what a crap-tastic experience we had with them. If you like high pressure sales tactics, being stuck at your own house with someone talking your ear off about nothing that concerns you for hours on end (AFTER A LONG WORK DAY OF YOUR OWN), and then the disrespect of a return visit and repeat phone calls/text massages within a 24 hour period, GIVE ANDERSON A CALL!!!!!!

Godfrey L.

03/08/2010 12:00:00 SA

Had a problem with my thermostat which Anderson's tech could not figure out but he was more than happy to charge for the service call $68.00 and do nothing but tell me the system works fine. ASI Hastings figured out the problem in less than 30 minutes and was on their way.

Never expected them to be the cheapest (ASI was more expensive), I do not mind paying for quality. But when the tech tells you nothing is wrong and does not ask any question to help troubleshoot the problem; it is easy to tell he just wanted to charge his service fee and move on to the next one. I definitely question the 'expertise' of their techs.

Phil R.

05/02/2011 12:00:00 SA

Fernando rocked. Late night call. Kind of a pain in the ass job, but he did it professionally. Great communication. Arrived on time. Up front pricing. Great job overall. Highly recommended.

Niles L.

08/11/2016 12:00:00 SA

We needed to replace the heat pump (heater and a/c) in our home We got estimates from several companies. The .Anderson representative, Erin, seemed knowledgeable and professional. She asked pertinent questions - whether the house had been remodeled, were we happy with the current system, etc. She spent almost an hour in our home. She sketched the floorplan, discussed various options for replacement and different vendors. She said that she would provide an estimate either by COB or the next day, and provided us with her cell phone number. That's the last we ever heard from her.
She never contacted us. We called her cell phone about three days after our meeting and a week or so later. Finally called the office two weeks after Erin's visit; they said they would escalate and we would get an estimate soon. Never got it. Two weeks later, I wrote a snail mail to Mary Jean. A couple of weeks after that, someone from Anderson called and asked if we had gotten our estimate, we had not. A coupel of weeks later, it came - $18K.
Aelott did it for one-third of that. Said there was no need to replace the ducting as Anderson had suggested - the present ducting is high quality and in perfect shape. The job took them one day and we highly recommend them.

Angeline L.

2/15/2013

I feel that Anderson Plumbing is average. The service was great, but we felt the cost was extremely high.

Our main sewer line got backed up on a federal holiday, and they were able to come out the same day to unclog it. I give them praise for the quick service. They snaked the pipe and then came out the next day and ran a camera to find the problem. The bill was over $400. In the end, we needed to get a section of pipe replaced, which required digging a 6' x 4' trench in the front yard and replacing the damaged pipe. The estimate for this was over $3400. We got a second opinion and were able to get the work done for $1200 through another plumber.

I like the people and the service, but you should shop around if you need to get some serious work done.

Jean W.

11/25/2013

I called this morning seeking help with my heater. The lady said she would call me back with some information within 30 mins. I have not heard from her yet and have since found the help I needed.

Lisa Y.

3/31/2012

I have had a mixed experience with this company. Sometimes the person they send is qualified and sometimes they are not. I don't want to waste time and money with inexperienced plumbers.

Ben D.

9/15/2013

On Tuesday, 9-10-13 AM - My kitchen sink was backed-up and would not drain. I decided to call Anderson Plumbing and scheduled next day apppointment. In doing so, I learned that every Wednesday, Anderson Plumbing runs a promotion and would waive the coming-out-fee or service call (Wow #1). Anyway, they gave me a next morning window time-frame 8-12 noon. On Wednesday, the technician, John, was prompt and courteous. After approx 12 minutes of surveying the problem, John instructed me that the problem was in the common drain pipe, and that our association should cover the entire cost (Wow #2). After making arrangements to get access to upstairs, I had to reschedule for the technician to return later the same day. Again, prompt and right on scheule, another technician, named Bernard returned to finish the job.
During this day, San Diego was experiencing high temperatures and humidity, but both John and Bernard were courteous and patient during their visits. I would like to Thank, Katie (the Drain Coordinator) for coordinating both schedules and patiently waited for me while i was getting access to upstair resident. Katie was kind and demonstrated good customer service with me. Katie accomodated to my needs, was also patient and good listerner (Wow #3). Yes, I would recommend Anderson Plumbing Heating & Air to my friends, and would again call them when needed.

Antonio M.

6/30/2014

When the job of fixing my leaking water heater was done by replacing the pressure regulator of water line and the water heater relief valve I received a call the following day asking if they WOW me on the service I got. I got it wow alright not because of a service but because of its price they charge me. The caller told me her supervisor will call me soon to make things right to make me happy something like that. I waited for that call and up to now I still have to received that call. The work was done last May 8, 2014 and it is now June 30, 2014. Technician name is James.

I chose to be a VIP member when the first time I called them about a year ago hoping I will get a better deal the next time I need a service. But I was dead wrong even with that membership you still end up paying exorbitantly. Imagine yourself having to pay to replace a parts less than $90 in value and end up paying $966 for installing parts included. If that is not pricey then I don't know what is not.

Next time I need a service I'll make sure to call someone else I know that there are other company's out there that can do the same job or better and not so expensive BBB member.

Antonio M.

Ted L.

03/06/2018 12:00:00 SA

Bait & Switch! I received an email for their 40th Anniversay $40 Specials promotion. There were several deals offered, including a $40 Drain Clearing, so I called. Their representative was very polite and honored the deal; however, when she was rapidly going through the fine print, I caught something about a service call fee. She said it so fast that I almost missed it. When I asked about it, she said there's a service call fee of $42 that's added to the actual work being performed. In other words, they charge you $42 to show up, then they charge you for the work they do. Outrageous. That's akin to my saying I'll sell you a new car for $100, but when you show up to buy it, I tell you there's a $10,000 fee for walking through the showroom door. Do these folks really think consumers are that gullible? By the way, I re-read the entire email to ensure I didn't miss some sort of fine print and wrongfully fault this company. I didn't. The fine print states, Note: $40 per stoppage. Must be fixed by cabeling method. Rate does not include jetting and other advanced methods. Stoppage must be reasonably accessible (clean out available). This type of shady marketing/business practice and general lack of integrity removes any confidence I could ever have towards their actual work or their estimates. Really not sure how they got to 40 years while behaving this way...

Phil R.

03/11/2015 12:00:00 SA

Made an appointment with Anderson's to get a bid on installing central AC and heating. They were supposed to come out between 8 am and 9am. At 9:05 after I gave up my morning of taking kids to school etc, they call and say they were going to be late. Why they didn't call me at 8am so I didn't waste my morning I don't know. I called their office to tell the manager what happened and that I didn't appreciate wasting my morning like that. The secretary told me the manager was in a meeting but would call me back ASAP. I still have not heard from anyone. If this is the way Anderson's does business I would stay away.

Bedros H.

1/26/2012

My water heater was busted after 6 years of service, so I decided to call Anderson Plumbing to fix it. I never used them before, but it sounded like an honest family business; and oh boy; I was so wrong. They are worse than the worst. Here's what happened.

The plumber came almost at the end of the time window they promised; He looked at the water heater and said it's leaking; I said, well I know the T&P valve is leaking; can you just replace it (I already checked and the value cost about $10) he said no we need to replace the whole heater, there is a damage inside the water heater. It sounded excessive to me, but I agreed and asked for a quote; he pulled out his book and gave me a quote of $1641 for a 6 year 40 gallon water heater installed.

I got the written quote and said I'll think about it.

I went to Lowe's, found a $400 water heater with 6y warranty, 40 gallon with similar features to the one in the quote. I asked for installation services from lowe's and got one for $269 installation, including delivery and haul away, and $160 inspection fees. So basically it would cost me $829 to replace my heater, and Anderson Plumbing wanted to charge me $1641. When someone overcharges 100% it's a ROBBERY.

I ended up getting a 50 gallon gas water heater with 12y warranty and electronic ignition (bye bye pilot) and still saved over $600.

The funny part is when I saw the outrageous quote I was standing next to Anderson Plumbing's truck and looked at the big picture of the founder/owner with big fake smile on her face with both hands filled with big gold rings and big diamonds. I laughed so hard inside me; that picture is a perfect representation of Anderson Plumbing Heating and AC. ( MO MO MO MONEY) who's in her right mind put a photo with rings with huge rocks on a commercial truck; it's like saying look at me I love getting your money. it reminds me of Mom Character in TV serious Futurama so hilarious!!!

avoid them at any cost; you'll be robbed by overcharging you, and at best, as other reviewers mentioned, they'll do a crappy job and will have to visit you multiple times to fix it.

Susan C.

12/11/2015 12:00:00 SA

Dave G. came out to troubleshoot multiple plumbing problems that had been building but the final straw was my non-hot water shower(!). Dave came in and gave us pleasant, knowledgeable and very informative service. After quickly repairing the shower problem, he conducted a diagnostic evaluation of the rest of the situation(s) and gave us up front options. At no additional charge, he repaired a low-flowing faucet and replaced another faucet aerators. He pointed out that our powder room faucet was leaking at the stem and will need to be eventually changed out, as water damage will follow. Dave offered a basic faucet and seemed glad to be able to change it out with the original. The total cost of todays visit with fixing (4) plumbing problems and one brand new bathroom faucet was a little more than we expected to spend today, but we are trusting of the Anderson Plumbing name and their reputation. We plan on keeping Anderson in our to go to business card book.

Curtis D.

10/21/2015

Way, way overpriced. Also, the sole-source, Costco, recommended provider that occupies an endcap at the local Costco. Not the first time I've found Costco deals not competitive. Basically, Anderson's price on a Lennox air-conditioner and heater combo was 30 percent higher than a competing bid for the same equipment from several other providers, including the Home Depot recommended contractor. Costco was offering the service with a 15% cash card. Anderson took the entire cash card and then some. Be prepared to pay through the nose if you use these guys. Shop around. Why they think they're worth it probably has something to do with the fact that Costco for some reason gives them space to make their pitch.

Neil R.

8/28/2013

TOTAL RIP OFF. They gave me a $465 estimate to snake a toilet. I was told it might come to $800 if it was difficult. I had it done by Baird Plumbing for $50. STAY AWAY FROM ANDERSON. RIP OFF COMPANY.

Alan A.

7/16/2015

very easy to make an appointment (Erica was very helpful). Tech (Michael Probst) arrived within designated time window. Office called 30 minutes prior as promised. Michael was friendly, courteous, and professional. Turned out to be a very simple problem. Tech did not try to upsell

Jenny A.

06/07/2012 12:00:00 SA

After living in our new (to us) home for a year, the sewer decided to basically implode. It started small with sewage in the tub and the more we looked into things, the worse it got until we were thousands, and I mean thousands, of dollars in. All I can say is that I am so glad I called Anderson when this mess started. From the very beginning, the technicians explained what was going on, what my options were, and worked with me as much as possible on price.

The majority of the work was supervised by Miguel and done by Ricardo and Danny. (Shout out to Bernardo too who was in their early on.) They were complete and total rock stars. They made sure I knew what was going on every step of the way and they went above and beyond what was necessary like replacing my old concrete wash basin with a new, non-cracked one just because they were already in there changing out the drain lines.

One particularly memorable night was when I was out of town and I called home at 10 pm and Ricardo and Danny were still working because due to rot from a leak, the toilet had fallen through the floor when the cast iron pipe below was removed. Ricardo refused to leave until the toilet was placed and the house had water again.

Though I was not thrilled about having to replace the entire sewer system, I guess it should have been expected in a 62 year old house. During the whole process, I never once doubted that the work was being done professionally and properly which is a great feeling when having to make quick decisions about large amounts of money. The guys even fixed the improperly done plumbing for the new bathroom we had installed just 6 months ago. Seriously, these guys rock! I would recommend them any day and in fact, just called them to come and look at our water heater which we just learned is not installed properly and might be leaking CO2 into our house......the saga continues.

Rick M.

7/17/2013

Came home during a hot day yesterday and realized our central AC system was not working quite up to par. Since we have guests coming in a few days I did not want to wait weeks for a check up. Called all over town and Anderson could send someone right over. Tech. Perry called before arriving, was knowledgeable, efficient, and personable. Great job!

J P.

1/23/2015

Called today to get some information...they charge up front for just getting an estimate...and they are rude on the phone on top of that! You can get free estimates elsewhere...from people who are pleasant.

Sherri B.

8/30/2015

We have a fairly large constant drip coming out of a light in the hallway (not normal). We called our landlord and he very promptly called for after hours emergency help (this was Sat afternoon). Received a call from Ruggy at Anderson who gave us instructions to turn off the water if needed and assisted us in locating where to do so. He also set-up an appointment for arrival between 8-12 Sunday morning. We got up early, got our visitors up and out early to be ready. At approximately 10am, received a call from some customer service person (Lisa) who said she was calling to schedule an appointment from a call on their after hours line. When I told her we already set-up a time and were just waiting for them to arrive she said that Ruggy was only a dispatcher and is not authorized to set-up appointments nor call any customers! Well, how am I supposed to know that?? So, I said we needed someone quick because it's now an emergency and it's filling up a bucket quickly. She said the earliest would be Sunday afternoon with a 4-hour window. While I appreciated the offer, we have guests in town and a scheduled event with tickets that we were going to, so I asked for the next appointment time and she said Tuesday. I went back to the early issued of Ruggy not allowed to book appointments and how that has messed us up scheduling wise. She said that I should have waited to hear from customer service! How am I supposed to distinguish who does what. So, I told her that I couldn't reschedule with an incompetent company that cannot properly schedule customer appointments and waste our time. She told me that she can't talk to me anymore because I was calling her names! I told her to move on and let's figure this out as she is after all customer service. She said she can't continue to talk to someone who calls her names. I started asking questions as to why they can't get someone to me tomorrow rather than Tuesday since this was an emergency and she said that my phone was breaking up (convenient right).
I told her I would call my landlord and have him use another company as they obviously have scheduling issues with their internal people that should be transparent the customer.
I called back to get Lisa's last name and she asked who I was and when I told her she said she would not give me her last name! Another convenience for her.

Judy C.

01/05/2015 12:00:00 SA

Our tenant called to tell us their toilet was running slowly. Larry F from Anderson Plumbing show up on time. He was professional and well spoken. It turned out the tenant had poured some art project down the toilet and then let it solidify. These situations can be tricky in front of a tenant. Larry was very discreet and allowed us to deal with the tenant. Anderson's services are not cheap but they are up front. $42 diagnosis and $99 drain clearing. You never feel you have been upsold or blindsided. Larry felt bad that he was unable to completely resolve our problem but he gave us a coupon for a free camera inspection after we replace the toilet to make sure the ART PROJECT did not leave any residue. Thank you, Larry

Gunnar V.

03/11/2011 12:00:00 SA

Love this company!!!! Very surprised to see some negative reviews. I've used them twice and both times they were on their game, on time, professional, clean and proficient at what they do and amazing customer service. Pretty sure the after the work was done my place was cleaner then when they showed up but yeah no regrets.

K Jan S.

9/14/2016

We had a toilet that was running and faucet in the sink that was loose. The Anderson repairman looked at the toilet first and wanted to charge us $300.00. We couldn't pay that much so my husband looked at it, bought a part for $35 and fixed it in about 5 minutes. The repairman looked at the sink and said he didn't know how to fix it and wanted to replace the whole faucet. Our Moen faucet was barely two years old. He also said we had ruined the faucet by using Bar Keepers Friend, which he saw under the sink. I repeatedly told him that I used the cleanser on my All-Clad pans and had never used it on the sink. He would not even attempt to fix it, but just kept saying we needed a new faucet, at the price of $700-$800. I just paid the service charge and sent him home, as he obviously didn't know what he was doing. We called another plumber service and they fixed the faucet and replaced the valves at about half the price that Anderson quoted us. Talk about gouging, upselling and incompetence!! Don't call this service!

N. David A.

02/12/2012 12:00:00 SA

Not pleased in the least bit. Tried to sell us a whole new water heater when the old one was perfectly fine and the draining tap at the bottom just needed to be changed out. Then kept trying to up sell us. When he was being subtle I was thinking hey, maybe it is a bit old, perhaps we should replace it. Thought, since he was already out, may as well. But then we heard the price and held off for a second opinion. Which was good as it cost us $33 and all is well in the world.

Leslie E.

2/28/2015

I had company coming into town this weekend, and a scary clunking noise in the shower of the guest bath. Bernard was sent out, and he diagnosed the problem, replaced my regulator, which was letting way too much pressure come into the house, and the valve on my shower. He came back the next day, his day off, and fixed some weird plumbing valves connected to my tankless water heater. He also installed an Expansion Tank, which should have been installed when the tankless water heater was installed (by another plumbing company) a few years ago. Bernard talked with a Quality Control guy back at the office to be sure what he was seeing and diagnosing regarding the tankless water heater was correct. I really liked that, and felt very comfortable going ahead with the work even though it was not cheap. After having it explained to me, It left me wondering why the other reputable plumbing company installed my tankless water heater the way they did!!

Now I have everything working smoothly, no clunking noises, and no more sprinklers popping off due to high water pressure.

I highly recommend Bernard and this company. You can pay less with an independent plumber, but they don't always do stuff right, and they don't have lots of equipment on their truck, or access to other plumbers who may have more experience in a certain technology. Great job Bernard!

Tami S.

1/19/2015

Katy was great! She installed our new digital thermostat and showed us how to use it. Very polite and professional! Great service. They were good at informing us day prior and then 30 minutes out to appointment.

Robert U.

5/25/2017

The boiler die, and decided to replace with a tankless waterheate, and put a water filtration system. When they Aderson started the work 24 hours later I had and emergency that my ceiling downstairs collapse, and waterlog my upstairs bathroom that was due to the upstairs toilet. After the work was completed repairing the ceiling and wall I had the toilets replaced. Well the upstairs toilet wax ring was not seated correctly. Just a very small leak, but a year and a half later it cause the ceiling to get waterlogged again. That it had to be repaired again, called Anderson and complain about the service they did that the hang up, and would not pick up the phone, got in contact and said very sorry. Only parts have warranty of a year. Well that is going to cost me more than just having a plumber come again and reseat the wax ring. They would have to charge me again......Never again will I use Anderson Plumbing.

Stephen L.

12/27/2008

Found them pleasant; showed up on time; fixed furnace blower at a fair price. Have recommended to several neighbors.

Graham B.

12/01/2012 12:00:00 SA

My hot water heater broke at 6:30pm on a weekday. To be fair, the repairman came promptly. but to replace a $20 valve was $467.00!!!!!. They offered to replace my water tank also for around $1800 (standard service) or $2200 (Deluxe service) . I ended up with a local plumber installing a new tank the next day for half ($900). I feel as though I had be gouged on pricing. I expect people to make money but come on. Will never call them again.

Pat F.

04/04/2013 12:00:00 SA

My husband and I are in our 80's and he has trouble walking so when the kitchen faucet started leaking, we called Anderson Plumbing.

We were told someone would be out between 8 and 12 the next morning. When no one showed up, I called again and was told there was a mix-up in scheduling and they would send someone as soon as they could.

About 3:00pm a nice young man arrived and showed me a pricing schedule, which was very confusing. It seems, he could fix the faucet for $151.00 but he advised us to buy a new faucet. When I asked him if he had one on his truck, he said he did not that we should go to Home Depot and get a new faucet and Anderson Plumbing would come back later and put it in for about $270.00.

Since we couldn't get to Home Depot that day, we told him to repair the faucet. After taking the faucet out, he said this faucet is toast and can't be fixed. I asked him if it would work if he put it back and he said it would still leak. I knew I could live with a leaky faucet so I told him to put it back. However, when he put it back, it didn't work at all, no water was getting to the faucet. (We think he twisted the hoses, cutting off the water)

The bottom line is he totally disabled the faucet and left us with no water at all In the kitchen and presented us with a bill for $151.00.

The next day we went to Home Depot, bought a new faucet and my husband and son installed it in less than an hour.

Needless to say, we will not call Anderson Plumbing again.

Kim B.

01/09/2016 12:00:00 SA

I called Andersons Plumbing and Heating to repair a leak in the air conditioning vent, they showed up, didn't fix the leak and never came back

Kathy H.

01/11/2015 12:00:00 SA

The best plumbing experience I've ever had. Though it cost me money, Ken managed to solve the problem and even carried for me the heavy laundry bag of wet towels to my car. The plumbing problem was at my daughter's place and she doesn't have a washer or dryer so I was taking her laundry home. Surely, that kind gesture deserves to be recognized. Also he was out within minutes of the time I expected him.

V B.

12/28/2015

We called them today to have them come to our Alpine home and look at our electric tankless water heater and solar water system to get them to work together. The person on the phone said it would cost us $330 to come to our home to look at it. My husband said that was a ridiculous fee as they had not even come to the house and looked at anything. She said, let me go check with my boss about reducing the charge. She came back and said, No, that is the fee to come to the house. They will never get any of our business or money. I would get any upfront charges before they come to your home!!

Birdy D.

09/05/2015 12:00:00 SA

This is a review in process. I am hopeful since the majority of the reviews are positive....We had/have an issue with the kitchen sink backing up into the bathroom sink. So we called a plumber who was unable to unclog the drain - so my husband called and made appointments with Anderson Plumbing. The first plumber came back the next day and they ran a camera down the line and gave us all kinds of dire predictions. My husband called Anderson to cancel the appointment he had scheduled because we needed to discuss next steps, etc. Well, Anderson didn't have a record of the appointment he had set...This seems to be a recurrent theme.

A few days later, my husband wound up calling Anderson again to have them come out and give an estimate for the work that we need to have done. Their estimate seemed reasonable. So, my husband has chosen them to work with. It was discovered that we had a burst pipe in the wall between out kitchen and bathroom. This pipe had caused quite a bit of damage. Currently Anderson has been wonderful helping us through the process of getting insurance to help pay for the repairs and plan out what needs to be done in what order. I'm a little horrified to find my bathroom totally gutted and part of my kitchen as well. But, we will see how the work goes.....Right now, I'm stressing because the folks who were contracted to removed my lower cabinets in the kitchen broke the cabinets on removal. Why am I stressing? The cabinets are from IKEA - and IKEA kitchen cabinets are designed to be removed easily and carted from place to place. AND IKEA no longer carries that style of cabinet - so I'm afraid everything will be mismatched in the repair.

Right now, I'm happy with Anderson and anxious to see how everything turns out......stay tuned.

Eric O.

12/14/2013

I would give them zero stars if I could. I made the appointment because my heater has had a hard time starting.
She gave me the cost of the service call which was $68.50. She told me that there would be an additional amounts owed if there were parts to be replaced. My appointment was set between 1 & 5 on Saturday. That was their next available appointment, I called on a Tuesday morning.
The tech was at my house at 455pm. Kind of made me feel bad that he had to drive from San Diego to Oceanside. He was courteous but smelled of cigarettes. I showed him the heater and explained my problems. Here's the good part. Less than 8 minutes later he says he fixed the problem. He told me there was a build up on a part and he scraped off the build up and it's working fine now. He went out to his truck and came back with a bill for over $200.00. He charged me the service fee ( I was okay with that). Than charged me $137.50 for scraping the build off a part. No parts were replaced no new parts added. Nothing.

Would I recommend this company NO. Skip over them and find another company.

The right thing to do in this situation is to scrap off the build up move on. Charge the service fee and have a happy customer OR replace the part and charge accordingly.

George K.

11/27/2014

Anderson Plumbing technician Chris B. and installer Micheal P. exceeded my expectations with both their knowledge concern for my satisfaction.Both went above and beyond to make sure my needs were met. I am very impressed with Anderson Plumbing from the initial phone call to the last hand shake. My situation was a hot water heater that had been never been done to code,and took more time than usual.Chris B.made everything look so professional and easy.I know who to call next time I have a plumbing issue, Andserson Plumbing.

Juan A.

11/09/2015 12:00:00 SA

I contacted Anderson Plumbing based on their numerous positive reviews that led me to believe in their technical competence and professionalism. I unfortunately have to rate my interaction with them at one-star based on their company policy to decline services to a real estate lessee in the absence of the lessor's explicit authorization. This review does not encompass the company's technical competence as I did not receive services from them. I contacted Anderson Plumbing because I had a clogged toilet; the customer service representative -- Ms. Lisa -- was courteous and friendly. She had asked something about the property when I informed her that I was the tenant; I was advised that it was company policy to require the landlord's explicit authorization to enter the property for any repairs. I advised Ms. Lisa that my lease (i.e., the contract) specified that (1) I was responsible for any repairs and that (2) I had the authority to determine who can (or cannot) enter the property. She politely reiterated the company policy and declined their services until I had the landlord contact her. While I respect the company's policy, it seems somewhat nonsensical that they would substantiate their service's refusal despite explaining the aforesaid. A disappointment.

Denise L.

01/06/2015 12:00:00 SA

Awesome company! I have used Anderson Plumbing Heating & Air twice now and they are amazing! Very courteous, efficient, friendly, happy and timely!!!!! So happy with everyone whether it be the technicians, (Rudy, Katie and Maria) or the office staff - they are excellent!!! Love seeing a company that cares about their customers and their employees and where the employees love their job!

Debbie M.

04/07/2011 12:00:00 SA

Hugo came to my house and cleared my backed up drain in no time....he then was able to unclog another drain that had not worked for over a year.....I'm a happy girl.....great service, great price, great company!!!

Tamara W.

07/06/2015 12:00:00 SA

After interviewing three other well known air-conditioning companies, I chose Anderson Plumbing Heating and Air and I made the RIGHT decision. Their awesome installers, Storm Wilburn and Romero are a great team! They are polite, caring and efficient. Be sure to ask for Dick Crandall to be your comfort advisor when choosing your system. He walked us through the whole process and was very patient with all of our questions! I highly recommend this company if you are considering new heating and/or air conditioning.Overall, a wonderful company and great experience! Sincerely, Vicki Joseph and Tami Walsh

Jason W.

6/28/2013

I was very pleased with the speed, expertise and overall professionalism. I am glad my grandfather recommended Anderson. I was Skeptical because of the other reviews!

Overall very pleased with the service!

Jeremy S.

05/03/2016 12:00:00 SA

I called Anderson to inquire about completely replacing my HVAC system in my home. When I scheduled the appointment I was assured someone would be at my home at a specific time, and that person would contact me the day of the appointment to confirm. On the day of my appointment, I never received a phone call, and even at the time of my appointment no one showed up. 20 minutes after when my appointment was going to be I had to contact Anderson to find out what happened. The operator for Anderson said yes I see you at an appointment set for a specific time, let me see where our person is then I was told they will be there in 15 minutes. Well 25 minutes later and still no show, so I had to contact Anderson again. This time the operator started out giving me attitude saying you don't understand, we don't set specific times for appointments, we give time frames. I was then placed on hold for about 10 minutes while the operator called the person to see where they were. When the operator returned they said Our man is at your front door right now. I about snapped because I was standing out front of my house waiting and saw nobody. I wonder how a company that says they have great customer service can treat someone like this who isn't even their customer, and is looking to them to become their customer. If a company is this unprofessional, rude and disrespectful I would not want them doing any business with me, let alone in my house.

Tammie C.

06/07/2016 12:00:00 SA

I am very disappointed in the follow up procedure I had to do with Anderson Plumbing. We had a water heater go bad and completely drench my laundry room and garage. I called Anderson Plumbing and someone came out within a couple of hours. Being stuck with having to have the work done right away since I was going out of town I paid an extremely high price for a water heater, installation on it, and a new regulator to be installed. I shopped around when I got back from being out of town. I received a letter in the mail a week later stating to call them so they could schedule the city to come out and finalize the work. it took several messages in a 2 week period to get a call back. I was told they would make the appointment and call me back with the date, no phone call back in a week and a half. By this time I was irritated so I had my husband call, they denied ever talking to me or showing any messages from me but told my husband they would get the appointment and give us a call back. I am waiting for their call but at this point it won't change my review. VERY disappointed in their service.

Malinda B.

12/15/2011

All around excellent experience! From the ladies answering the phone and setting up my appointment to Matt the plumber. Matt explained everything he was going to do up front and was very personable and well mannered. I felt very confident in his work.

I will be a Anderson Plumbing customer for as long as I am living in this area!

Thank you, it's nice to know a company cares for their customers!

Teresa L.

10/05/2014 12:00:00 SA

I called and made an appointment with Anderson regarding a water heater because I live in El Cajon and ALWAYS try to support El Cajon businesses. The technician was polite enough..I got a quote for a new water heater. $2000.00 which is extremely pricey for a water heater installation. We had the parts to replace on the water heater which I gave to him he tried for maybe 5 minutes broke the gas flow valve and said it can't be fixed. To be fair it was an older water heater but I was still charged $240.00 dollars for the call and the attempted repair of 10 minutes that didn't work. I'm honest and signed the agreement before the tech attempted the repair so I paid up. I will never go through this company again they WAY over charge. Went with another plumbing group who charged me a $1000.00 for the water heater and installation.

Eric W.

8/31/2015

I have had both a few satisfactory experiences with this company, followed by a really terrible experience. Due to the inconsistency and the fact that they typically up sale at every visit and charge more than other companies in San Diego, the end result is average. I understand the business model that they attempt to establish but the cost is an issue for me and they came out 3 different times for a heater and could never diagnose the issue. I called another company and it was fixed same day. Most of the individuals or technicians have been relatively courteous. That is nice.

Cynthia B.

8/29/2013

We are in El Cajon, and that is the location of Andson Plumbing that responded on a Friday to an older house that just quit working.... My Dad is 86 yr old.. What a fine group of young men came. Of course it was not free, but they gave an estimate... and we agreed. They were there for quite awhile... fixed and fine and no change in price. When a small problem popped up just a week later, no problem. They came, found the little part that wasn't working... no charge, no surprises. Again, these were different guys, but gave the same outstanding customer service ... very respectful to my father.

This review means the world to me, because as life would have it... He often made the remarks about what fine guys they were... didn't make a mess and got the job done. The house's plumbing works, but my sweet father passed away.

So, Thank you and I would and will use you again. Cynthia B. for Frank R.

David A.

10/01/2014 12:00:00 SA

About six years ago I had a new Maytag A/C unit and compressor installed by Anderson Heating and Air. Over the last year the unit kept losing freon. After having two techs come out and try to find the leak, without success, I was becoming somewhat frustrated. That's when I called and spoke to Kelly. Kelly was extremely sympathetic to my situation, since we were in the middle of a heat wave and I had no air. After explaining the details of the prior attempts to fix the problem, she assured me they would have one of there senior techs come out and look at the unit. A couple days later Dennis arrived. What a great guy and excellent tech! He assured me, that while it may take a little time to pinpoint the leak, that he would find and repair it. And that's exactly what he did. After pressure testing the coil he was able to find the leak. The next day two installers came out and put in a new coil. The techs did a great job on the install and an outstanding job of cleaning up afterwards.

It's a breath of fresh air to find a company that truly stands behind their warranty. None of the work cost me a dime. Anderson Heating and Air stood behind the 12 year parts and labor warranty that came with my AC unit.

Great people, great work! Highly recommend them!

Robert A.

7/14/2015

I have used Anderson Plumbing before (several times) and since I needed help with my air conditioning, I called them for service. Junior A. came to my home to repair my conditioner. He was friendly, professional, and very knowledgeable about the problem. He also was willing to work with me on the price, and I appreciated his offer to watch him install the parts. He is a model of the code of ethics that Anderson Plumbing always lives by. I will request to have Junior A. again when he comes for my HVAC tune up in six months. Thanks for your professionalism!

D M.

07/10/2017 12:00:00 SA

Disappointing and unprofessional. Scheduled an appointment for an existing client of theirs since she was out of town and the FAU needed to be replaced in her rental unit. I was informed 7 minutes before the appointment that since I did not own the property, they could not meet me at the property? I reminded them the appointment had been scheduled in advance under those circumstances and we needed an estimate for a new furnace and ductwork asap since the furnace had previously been inspected by SDGE and replacement was mandatory. This was not for a small repair, but a brand new system for an EXISTING CLIENT so scheduling an estimate is a reasonable request in this industry. Customer service reps were pleasant. However, the technician was very unprofessional, and the fact that they expect you to make a decision on the spot is disturbing. They should not advertise 'free estimates' if the customer is not welcome to make an informed decision on their own. & they most certainly should clarify their policies over the phone and on their website before clients and potential clients consider scheduling with them.

Scott S.

04/04/2016 12:00:00 SA

I want to take a moment to emphasize how important that this five star review is. We had an issue where we smelled gas in our house and SDG&E came out and discovered a leak on their side when the rep came back to reconnect the gas he said that now we had a leak on our side and that he could not reconnect the gas and that he would have to red tag our house. I first called Anderson plumbing and heating and spoke with Brent at around 6 PM on Saturday evening Brent took the time on the phone to go over every detail and explain what would entail locating and fixing the leak in my house he gave me the pros and cons and told me that it could get very costly because of my house being so old. He recommended that I call back the next day so I was not be charged the later rate. Brent was genuinely concerned about saving me money and finding the best solution to fix the problem. I called back the next day and spoke with Julian Who took it upon himself to get the details from Brent, and was also extremely helpful and told me what needs to be done and ways that I could possibly save money I made two appointments and had to reschedule them.I followed Julian and Brent's advice and come to find out we had no leak whatsoever and it was an error on SDG&E's part. We are so grateful to Anderson Plumbing and Heating and most importantly to Brent and Julian because they saved us a considerable amount of money when there was no necessity to have a plumber in the first place. I can honestly say that if we ever need a plumber Anderson plumbing and heating would be our first place to look! Thank you both Brent and Julian very very much for your time and your help my family will never forget that and that you went out o your way to help us and save us a considerable amount of unnecessary money spent!

Don C.

7/14/2010

Had my water heater go out. Had called Anderson Plumbing once before for a repipe job they were almost low bidder. This time I needed a water heater and could not wait for plumbers to give bids. Their plumber arrived within 30 min. of my call. He was courteous, very knowledgable. He gave me the cost of the installation including the cost of the water heater. He removed and disposed of the old heater, installed the new one and cIeaned up after the installation. I have done many water heater installs myself, but I am of an age that the lifiting and installations are out the question. It was very nice to find a good company that does competent work. .

Tim M.

4/15/2011

I recently had Anderson repipe my home with new hot and cold copper pipe. Kelley was my first contact with the company. She was knowledgable, professional and provided me with a very competative bid for this job. I decided to go with Anderson based on the bid and their apparent professionalism.

Miguel and crew repiped the entire house in less than two days. The job passed city inspection with no problems.

Gabriel showed up next to do the drywall repair. You would never know those walls had been opened up. His work was unbelievable and he left th house and garage in spotless condition.

Anderson is now my go to plumber from now on. Thank you!

Jan M.

6/16/2011

Michael was wonderful in helping install shower/bath cartridges. He is calm and professional. Although on the pricey side, Anderson Plumbing tries to please its customers.

Gary K.

11/02/2011 12:00:00 SA

I had them repair two leaky gas valves on a Sunday. The upsides, the employee called ahead, showed up when he said he would, was courteous and respectful. The job took about an hour and the leaks were fixed.

The down side was the repair bill. $450 for two valves, two flexible gas lines and an hour of time. On top of that they charged the $42 service charge bringing the bill to $500!

I think their TV ad says they want to WOW you. The certainly wowed me. Good service but it will most likely be the last time I use or reccomend them.

After the fact I've heard the same story from several friends....

Jim D.

03/09/2012 12:00:00 SA

My wife called Anderson on a recomendation from my neighbor to address a slab leak that we had discovered. We already had a leak detector come out and lay out where the leak was. My understanding was that instead of digging up the slab, the best thing to do was to repipe through the ceiling. I had an estimate from the leak detector that the insurance company paid for and Anderson sent someone out to give us an estimate (that's what we asked for) for $42. We agreed and when the person came to our home we found that he just came to talk to us for $42 and to explain that the estimate would be $390. This should have been explained before they came out. Not a very good business practice and not inline with Up Front Pricing.

Update: My son and I repaired the problem for $350. Less than the cost for the estimate.

Susie D.

04/08/2014 12:00:00 SA

It took 3 visits to solve our problem....the 2 previous visits could have been circumvented if the original Tech had done a thorough job initially. Our issues were fan operation for heating/cooling. The return visit was to turn on the furnace/accidently forgot to turn on. The third visit was the most expensive, but I really think Katy was above and beyond in attempting to get us fixed up to have both heat and air. Yes, it costs.....but I was/am convinced that we really needed her suggested replacement of parts/ac

Pete ..

02/08/2016 12:00:00 SA

I scheduled an appointment, left work before lunch to make it on time, and drove home like crazy to be for the technician between 1-5pm. (pretty big window but well, it is what it is) Nobody at the house yet, good, so I worked on front yard waiting and waiting. About 1.5h later I started working on my papers and checked voicemail. I was informed that you made 3 call attempts (12:55pm, 1:06pm, 1:17pm) and canceled the appointment. Nobody informed me earlier that you going to call and confirm appointment before coming otherwise you going to cancel it. Secondly, every other service calls to confirm it a few hours in advance, a day before, etc. Let me add that appointment was scheduled a week before. Just a common sense and respect. I provided home number and I was at home, however busy, not just sitting and waiting for your call !! And looks like I have to be at home for many hours but for you 15min is enough to cancel the appointment. This appointment should be scheduled as 1pm-1:20pm - not, 1-5pm. YOU DON'T RESPECT YOUR CLIENTS. One day out of work just for nothing. Good luck. You lost one client. Or maybe even more.

Gary L.

3/18/2016

My family was looking to establish a standard maintenance service contract for our heating, a/c, and two tankless water heaters. The person on the phone Jackie was very friendly and recommended their VIP maintenance program for the best pricing. We had recently undergone two significant renovations to our house so we wanted to have our duct work cleaned prior to the standard maintenance. Anderson does not provide this service but recommended a company they use - unfortunately that company JW Cleaning and Restoration was not open when I called so left a message with answering service - two days later no return call so called again this time during their normal business hours (3:15 on a Friday) again I get their answering service. Well that company's a dud so called Anderson back for another referral and I had a different person answer the phone. This person would only recommend I go to the BBB website to find someone. Interesting, I am trying to establish a maintenance contract with Anderson and they don't even care enough to help in getting their potential client set up properly. I don't think I will be giving Anderson my business - it's a shame but first impressions are lasting impressions and front of the house get's a mixed review - person #1 (Jackie) was very helpful, person #2 (Amanda I think) was less willing to work with a potential new client. Consider this if you are thinking about using them in a standing VIP maintenance plan. I certainly did not feel like a VIP.

Taz M.

6/29/2012

I would highly recommend you get other estimates for plumbing work! They quoted me $875 for a $300-350 dollar job! Further, they wanted to charge me $42 dollars just to provide their outragous estimate! I guess they really know how to wow their customers! Wow! You are out of your minds! They expect you to pay the $42 dollars for them to come out and give an estimate and basically write them a blank check--their prices are nowhere near reasonable! Their customer service is nothing like they advertise! I will NEVER use them and I highly recommend that you do not use them either!

Dennis K.

10/20/2012

If you live in North County and you are given a window of 8-12. Expect that window to really be 10-12. The night before I was told that I was the first appointment between 8-12. I would expect someone really close to 8. 8:30 came around. I received a call saying they would arrive in 30 minutes. Waiting longer, I called at 9:20 to get a status and did not receive a returned call. I gave up!!! The tech showed up at 10. They do not leave their shop until 8:30 and they are driving from El Cajon.

Is it ever the intent to arrive at 8? Why tell a customer something that you can not live up to. People actually plan their lives around what they are told. We were up, dressed and fed at 8 and waited and waited and waited. If a simple thing like an arrival window is deceptive, whatelse are they deceptive about?

Don L.

3/13/2013

We have used Anderson Plumbing for a few years now to take care of our plumbing issues and they have always been fair and dependable. I just wanted to say thanks to their team for doing a great job. Don

Carol A.

02/01/2016 12:00:00 SA

I called Anderson to come out and check our broken heater. I was told when I made the appointment that their service people usually have the necessary equipment on the truck to fix most issues. When our technician arrived I explained the problem (something with the fan motor....it would turn on then shut off....it never engaged and there was a strange clicking sound as the fan shut down). The tech said there could be debris that came down from the intake pipe but he thought that was unlikely. I suggested he open it up to check. He didnt. He continued to surmise what the problem MIGHT be, saying that if we replace one thing we still might not know what the problem is. Several times throughout this he would suggest the possibility of buying a whole new unit (even tho ours was only 7 yrs old). At least 3 times I suggested to open up the fan motor to at least see what might be the issue. He never did. He continued to try to sell me a new unit. Then he finally decided, after never opening the fan or anything other than the front panel, that we needed a new fan motor AND 2 relay switches cuz they were dusty. He came back with a quote of almost $1200......OR a new unit is about $3500 if you want me to have someone come out and give you a quote on that! I chose to wait....on both. We ordered a fan motor off eBay for $125 (altho he quoted me $600!), and when we went to replace it and actually opened up the fan motor.....low and behold a dead bird got sucked down the intake and jammed it. The 'clicking' sound was his beak! Took the bird out, put the cover back on and viola....works fine!! Long story short....incompetent technician who was focused on selling something big. Very dissatisfied!

Michelle G.

12/10/2014 12:00:00 SA

Too bad there isn't an option for no stars. I had a problem with the sprayer on my kitchen sink. Everytime we used it the water would shut off the faucet completely after we were done with the sprayer. The serviceman said he had to clean out the mineral deposits in the faucet (which is only a year old). The only thing he did was take off the on/off lever and wipe it with a paper towel. He told me it probably need a part and to call the company and they would come out and replace it once I got it. My issue is: 1. the problem still existed after he left, 2. the screw to the on/off lever wasn't put back on and is nowhere to be found, and 3. I was still charged $197! He said they would come back out to replace the part FOR ANOTHER $197!!! What a rip off!!

Jane D.

8/17/2013

I've done a lot of business with Anderson because for some reason I had the impression that I was comfortable with their technicians in my home and that they did quality work. You know how you notice little things that certain contractors do that don't seem worth fussing over? Here's how it went with me.
The last time they were here, the technician brought in their restoration company for me to do business with. Long story short, that company (not Anderson) tried bilking us me for 10K worth of work that was never done. I blamed myself, though, as I won't deny being somewhat complicit in having the company take care of things quickly.
A few months previous, we had a new hose bib installed. It started leaking within a day. It has since been fixed. The same hose bib was installed, inexplicably, below grade and will have to be reworked before landscaping is finished. My husband felt this was his fault since he signed off on the work too soon. He had, however, noticed that when it was installed, it was routed so that you could only irrigate if the pool fill valve was open. The technician fixed this, but not before trying to make this seem like something that shouldn't bother us that much.
When we had a furnace installed, the technicians replaced the vent covers in the ceiling, and I didn't notice until a week later that while replacing the covers, they ripped of chunks of paint and drywall from the ceiling in two of our bedrooms.
I decided to be done with this company after the restoration company bit, even though I don't blame Anderson for that, but it wasn't until today, when I discovered that the pressure regulating valve we had installed only two years ago is completely rusted through and busted, that I realized that every job they've done in my house has either been poorly done, incorrectly done, or caused damage to some part of my house.

Lynore L.

4/29/2016

WORST EXPERIENCE EVER! Ive owned my home mostly as single Mom since 97 tech Manny walked in door loud demeaning tone complaining I needed to pay for a full evaluation $40 and I should have pipes snaked before he does the camera service as I requested! Manny continued to insist he only does the full service not just camera and he was a better plumber than ANYONE! Manny was positive my whole house needed to be completely re plumbed because it was old! Manny also refused to camera complete house stated hed only video area with obvious problem because he didnt want to break kitchen pipes! After his long winded criticize of my lack of plumbing knowledge and my old home he completed the service than asked where I worked and if it was a high end establishment...still searching for bucks! IVE NEVER BEEN TREATED WORST BY A TECH IN MY LIFE!!!! I called company talked to Kelly owners daughter I was told this would be handled and Id be refunded. Never heard from her again and never saw refund! Integrity apparently NOT a strong point with this company! She also bragged of theyre humanitarian awards! What a JOKE! As I told Kelly NEVER SEND MANNY TO ANOTHER SINGLE WOMANS HOME AGAIN!

Sylvia M.

11/13/2014

I found Anderson Plumbing Heating and Air on the internet last Saturday afternoon and decided to go with them because on their website it stated that 7:00 am to 7:00 pm 7 days a week they charged standard rates. HOWEVER, when I called the business at 3:30 I was told that I would have to pay after hours rates, $99 for the initial visit rather than the standard $42. I pointed out to them what their website stated, and was told to wait while the person checked with her supervisor about my request to be charged standard rates since it was before 7:00 pm. She finally came back and said I would be hearing from the technician. When the technician called to set up his arrival time, again he told me that I would have to pay the after hours rate. AGAIN, I mentioned what was listed on the website, and AGAIN, he said he would have to call me back because he had to check with his manager about my request. Finally, he called me back and said that I would be charged the standard rate for my visit. However, he said that that statement was a mistake, and I was only being charged the standard rate because I mentioned it. The service I received was adequate. BEWARE, don't believe what is stated on the website. I checked the website again today and that statement is still there. They say it on the website, but they don't do it unless you insist. I doubt I will ever use them again because I can't trust what they say!

Meg M.

10/15/2009

Making an appointment is easy. They confirm AND let you know when the plumber is on his way during that 4 hour window you sit around. It's all down hill fast after that. My plumber was slow to do anything. Asked questions that were not relevant to the job itself. SO very expensive.....even in plumbing terms. I wold not use again. Two stars because of the receptionist.

Jesse S.

02/05/2012 12:00:00 SA

They replaced all plastic plumbing at builder's expense 10-12 years ago with copper piping. We've had two leaks due to their poor installation. They failed to deburr/smooth out the pipes before joining them together and I observed this myself as Bill Howe's tech showed me. We made the mistake of contacting Anderc!!! Plumbing for the first leak ($350 for one repair, Bill Howe $219 for three). I asked Bill Howe to replace two other joints as a preventative measure. Then Anderc!!!'s tech took advantage of my mom and changed the sink faucet for $300 ($75 faucet @ Home Depot). Please do not waste your time or hard earned $$ on this group of thieves known as Anderc!!!'s Plumbing and Heating. Use Bill Howe or another reputable company with a good record.

Kimberlee C.

12/09/2013 12:00:00 SA

Please, please, PLEASE do NOT waste your time or money with this company. Read my review to see why..... I called shortly after 7am yesterday with a plumbing emergency. I was greeted by a less than enthusiastic answering service. I stating my emergency and was told the office wasn't open till 9am. I said again it was an emergency said she would page someone. I waited a while and then called to find out how long it would take to get a call back. I was told there was one technician on call and he was busy. Someone would call me in 30min from the office. NO ONE CALLED! We then decided to go rent our own equipment at Home Depot for $50 to fix the problem. At 10 I called to say don't call us we've taken care of the problem ourselves and NOT to call us SO at 7:45am this morning I get a call about our requested service. REALLY?????!! That's their idea of 24 hr emergency service? They call 24 hours later? I would still be without plumbing today if we had waited.

Dee A.

6/14/2010

We recently bought an older home and were in desperate need of some repairs. The faucets were not only old but such an eyesore. The toilets , two of them were such water wasters and frankly we didnt even want to use them, yuck! I was referred to this company by one of our new neighbors and were we ever pleased with their work. Not only do we have several brand new faucets but two water efficient toilets. They were more expensive than what my brother said I should have paid, but I have learned that you get what you pay for. They were offering what they called a cash for clunkers instant refund on the toilets since the water rebates I guess are not as big as they used to be. So we did get $200 off our bill that day. Brooks was our plumber and was very polite, even my grumpy dog liked him. We have more work but that is down the road and we will be calling Brooks back soon.

Anthony D.

12/22/2015

Very pleasant phone staff to make the appointment and they offer a discount on Wednesdays of the service fee which really helps save money. The technician Ken, called me when hew was close by my residence and he was on time and pleasant. I called principally because I had a leak under my bathroom sink. I had (and still have to leave a bucket under the sink). I still have a leak under my bathroom sink except now it seems to be getting worse. The technician could not find the source of the leak. While they could not find the source of the leak, it was suggested I have a new faucet and basin put in, but the price quoted was exorbitantly expensive and without knowing the source of the leak, this was not a guarantee that it would actually solve the problem. While the technician was at my home, I also showed him that the tub spout in my shower was not converting all of the water to the shower head and that the water pressure was low, which one would expect. I asked him if he could see if besides this, if perhaps there might be another reason why the shower head water pressure was not real strong. But the technician, could not remove the hardware to see behind the tile work to check if there were any blockages in the filters back there (not sure of the correct verbiage). The technician was polite and I am sure was doing his best, but again the source of the problems were never really completely addressed and $281 dollars later, I had a tub spout replaced (that costs less than $20 at Home Depot) and it still leaks a little--although much better than it was, but for the money I spent, I still have issues in the bathroom. Anderson's does follow up with a phone call to ask how everything went and do have a comment card to mail back which I will do. They offered to send another technician out, but I can't really afford to pay additionally for what was not diagnosed the first time I paid for a service call. Anderson's is very nice, has great advertising/community visibility and they are on time and have well equipped trucks, professionally attired plumbers and a proactive customer service arm and they do give you coupons with your receipt, but I just am less than satisfied since I paid top dollar and still have problems in my bathroom that were not able to be resolved.

Dorothy S.

03/03/2015 12:00:00 SA

Anderson was so great with the extensive sewer lines repair and relining two months ago that I had them re-do kitchen and 2 bathroom faucets last week. First, I want to say that Supervisor William is an exceptional man. During all 15+ days he kept in touch and visited several times. He made sure that I was fully aware of all options and costs. Since I was physically unable to get to the location of the lines, he made 2 CDs: one before work and one after repair for me to view. They also showed me cell phone photos of the problems as they encountered them. William and Brian were highly accommodating with their start-work times, due to my illness. (I Yelped about Brian earlier.) William even drew a chart of where my access points were so that I could tell anyone necessary in the future (some had been painted over previously). William checked everything and told me that the shut-off valves to one bathroom's sink were the original ones (80+ yrs old). The faucets he recommended have handles easy for handicapped and the sink sprayer is far easier to use. One sink was shallow and he recommended a higher spout so it would be more usable. Such a fine gentleman and true professional I cannot recall having dealt with in the past many years. William is modest, his workers respect him highly, and he goes out of his way to help you understand. I have joined Anderson's VIP membership which gives prioirty and 15% discount on most things. Anderson will be my lifetime plumbing service in large part due to William. Thank you very much.

Cathy W.

11/05/2013 12:00:00 SA

Anderson Plumbing- Jerry Jimenez replaced our water heater yesterday. I have had at least 4 different Anderson plumbers do work at my house over the last couple of years. All four of them have been totally professional. Jerry was no exception. Plumbing, especially in an older home is like opening a can of worms. All four of these men were totally cool-headed and steadfastly stayed with the job until it was finished. It's very interesting to see a company able to attract such quality people. As I have said before, Anderson is 'our plumber'. Thanks!

sam j.

7/19/2010

The plumbing service was a rip off. I never received the paper work that I was going to get by email the next day detailing the work that needed to be done. I also was promised a copy of tape from the camera that I paid $250 for to be sent down the pipe. One estimate to repair my pipes included work that didn't need to be done. They wanted to dig up my yard and put in a double sweep. I already have this.

David R.

09/03/2013 12:00:00 SA

The owner of Anderson Plumbing called me personally. After a long chat, she redused the bill to a more reasonable level. I'm satisfied. Remember, the work performed was never in question. The tech was completely professional. Yes, I will use them in the future.

Mayra H.

9/30/2013

We recently had a lot of work done on our sewer lines. Miguel did a great job checking everything that needed to be fixed and gave us a decent price while Ricardo and two others did the work. Ricardo was very pleasant to work with. The work took four days and was very clean and up to code. Thanks for a job well done. I can know rest knowing that my sewer lines will no longer get backed up. Thank you, Thank you, Thank you!

Muffy D.

3/16/2013

Our water heater started leaking, and we called Anderson because they were listed in the BB guide book. The service man was very cordial and polite, and I had no problem with him. My issue? To replace the water heater, the quote was over $4600. It included extensive warranty protection, service, guarantees, and top of the line water heater. The lower quote did not include the expansion tank (which we already had, by the way), and lower levels of service. Still, $4200+. I had the entire unit removed and replaced by a qualified contractor for $1200. I feel that they jack up their quotes when they have you in a quick fix situation. I would not call them ever again.

Alice B.

09/10/2012 12:00:00 SA

Anderson Plumbing Heating and Air is a great company! They offer real customer service and follow up. Mary Jean Anderson takes pride in her company and makes sure any customer that has a concern, is personally addressed and issue resolved. I've dealt with many of the nice folks at Anderson and have always been happy. I would not hesitate to recommend them to friends because I know they'll be treated with respect and as a valued customer. That is what customer service is all about. Thank you Anderson PHA!

Barry P.

12/23/2013

There was a chirping sound from my furnace, the tech came and heard the sound. He took apart the burners and put a scope into the furnace to see if there was any problem inside, couldn't find anything wrong with the equipment. He summarized it was a sound from the expansion/contraction of the metal due to age. Although he couldn't fine the problem, he did try his best.

Dan M.

04/03/2014 12:00:00 SA

My wife called and had this company come out and replace a simple cartridge in the shower. They charged an arm and a leg and when my wife asked for them to itemize their labor costs and the price for the part, they declined saying company policy does not allow for this. We have no idea how much the piece replaced costs or what they charge an hour. We had to get this fixed ASAP and paid the price for not shopping around. I would never call them back. It took the guy one hour to replace the part and charged my wife over $500!!! He also wanted another $275 dollars to install an over-flow kit in the toilet. Later that day, we installed it ourselves in 30 minutes and cost less then $25. They show no integrity as a company and you will be sorry if you call them.

James J.

7/29/2013

I have been using ASI Hastings for a few years but the last time I used them to do my yearly A/C tune up they rushed through and just tried to upsell me a bunch of VERY expensive repairs that I didn't need. So anyway...I decided to buy and install one of these NEST thermostats...I had trouble installing it and my A/C would no longer work. So I called ASI and the blew me off saying they don't work with NEST's and they couldn't send anyone out anyway until the next day. So I called Anderson and they were very nice on the phone and agreed to send someone out that day. So about an hour later Jerrad called from Anderson and walked me through the problem over the phone and as it turns out I had blown a fuse on the circuit board for the A/C and he walked me through the repair, told me how to install the NEST and said to call him back when I had done it to let him know it was fixed or if I had any other problems. I did the repair and it worked fine. He did all this for free. The fuse cost $3.00...now this impressed me. So a few day later when we noticed water leaking slowly from the bottom of the cabinet where the A/C is located I called Anderson and told them I would like Jerrad to come out. Jerrad was there in about 2 hours. Took a look at the A/C unit and diagnosed the problem. It was a rather involved repair but he was meticulous in his work and very helpful in explaining why this was needed. I would not hesitate to call Anderson in the future and would give them and most particularly Jerrad my highest recommendation.

Thedra A.

11/23/2013

The technician arrived well before I thought he would. He was clean, professional and respected our home. He got to work right away and luckily all I needed was batteries in my thermostat. While he was here he did a much more thorough inspection looking at my heater and testing for carbon monoxide. He also told me about a much needed air filter for my husband. The technician was very personable as well as knowlegable.

monica m.

8/18/2012

Shame on Anderson plumbing, they have ripped off my senior parents twice. First installing a 30 dll. Thermostat for 240.00 dlls which according to the inspector was not not up to code. Then they came again for a moisture check with camera. Then found nothing, but offered cleaning the pipes of the house for 250.00 they did the job charged that plus 643 for jetting the pipes which was never disclosed only the 250 was mentioned that is why they agreed. They showed up a third time, I was their they were jetting again and were going to charge, could thing I was their. I sent them off. William definitely took advantage of them. Matt who showed up the third time was apologetic of the whole situation but Anderson still charge 1142.00 in the course of one week. Shame on you taking advantage of a 92 old person.

Honest C.

5/28/2010

We used Anderson a couple year ago and would never use them again. The plumber was the nephew of the owner and came unprepared for the job. He asked us to go to Home Depot to get supplies. Then when he went it took him over two hours before he returned. The job was too much for one person, but instead of rescheduling or calling in another technician he had my husband turning the water on and off for the building and assisting him as well. Not to mention the fact that he also made racial slurs. I would never eve use Anderson again.

Stephen A.

4/21/2012

Check prices before taking a day off to be at home for the plumber. $307 for 20 minutes. Service on the phone was nice and the plumber was okay, but I will never call them again.

David S.

6/25/2013

Had minor plumbing leak above home hot water heater while i was at work. Wife called Anderson Plumbing and repairman came after hours so there was $99 charge. Ok so I can live with that. I got home about time repairman got there and I was then informed the repair fee would be $367 + tax to replace fittings. I basically kicked the guy out of my house after calling the company a ripoff. I then did repair on my own for $15 and an hour of my time including trip to Home Depot. Shame on Anderson Plumbing!!

Barbara E.

5/28/2013

I am giving them one star, only because they did come out within the hour.....when the plumber came in...the nightmare began. Let me begin by saying all I needed was 2 drains in my bathrooms cleared..the man wrote up my estimate and handed it to me. I really couldn't believe what I saw....I will say that he explained to me that the company needs to make a profit ...but $660...for two drains...he was kind enough to LOWER it for me to $440.... Are you kidding , I didn't feel too ripped off and taken advantage of. I did have 2 other plumbers out to look at my big job.....just to make sure I was not crazy...no, I wasn't .....the job was done and completed in 15 minutes..and no parts were needed. The story does not end there..my husband called the company to hear their explanation...all the general manager wanted to know is does the company that we went to ..did they have 300 trucks like Anderson ....why, do I need to pay all of their salaries with my one job.?...the manager didn't even have the decency to say maybe it was a bit too high...no..not even close. The company is run by a woman...you should be ashamed of your self and the men working for you.......

Justin H.

12/20/2013

Friendly, courteous, service. Knowledgeable and informative. Would reccomend/use again

Ken C.

06/11/2015 12:00:00 SA

O.K. I have used Anderson on several occasions. We pay a fixed price every year to join their premium service, so I am generally happy with them. One of the times we had an extensive repair of out plumbing. It took about five or six hours. The men who came were courteous, careful, clean and did the work. They had to make a number of holes in the wall which were repaired to look like the originals. The work was guaranteed and when a problem arose they came to fix the problem without complaint or charge. Great. With another problem, the came out and did excellent work. More recently I had a problem with my toilet. Again, the man who came was courteous, careful, clean and did the work. He installed a part that cost about $25.00 and the bill for about two hours of work was over $350.00. I guess I should have been a plumber rather than a college professor, but we all make mistakes. At any rate in this case I thought the cost was unreasonable and dropped them down to four stars rather than five. I will continue to use them, but may start to look for someone else.

Lori J.

02/05/2012 12:00:00 SA

Friday night our kitchen sink clogged. Saturday morning we called Anderson Plumbing after my husband opened the trap below the garbage disposal and determined that the line needed cleared. We left a message with the answering service for Anderson and a technician called shortly. He said that it would cost $300 for him to come clear the line. My husband told him that the website said that it was $99 for that service and we were told that that was the weekday rate. Seriously, $300 to snake out a line that is already open! Way to try to take advantage of people stuck with a clogged drain on the weekend!! No thanks Anderson!!

Kevin C.

09/03/2012 12:00:00 SA

I'm a fan again. Not only was the service person extremely apologetic for rescheduling last minute...he was very helpful, knowledgable and kind. IN ADDITION, the owner contacted me and apologized for the last minute reschedule and gave me a discount for my troubles. That was very nice of them.

Amy K.

10/26/2012

Follow up...today I received a check in the mail for the full amount of services rendered. I was not expecting this and am very grateful. It was a very generous thing for the owner to do.

Kelvin L.

11/18/2015

Reggie was the technician for Anderson who came to my home. The service was very good and Reggie was very friendly and knowledgeable. My only concern was the price to replace the water heater, approximately $1900, to include a six year warranty, which I felt was too expensive. I've personally replaced the water heater in this home approximately 14 years ago for about 1/5 th the price and that is why I felt the price was too much. Unfortunately, I did not have the opportunity to do more research on another contractor for a more competitive price. I have a disabled person at home, the water heater as leaking and it to be urgently replaced. Further, I had to help the technician lift the water heater onto the wooden platform which I agreed to do but had my wife been the only one at home, the work would have been delayed and Reggie would have had to call another technician to help him with the water heat. Plus it would also be an additional price for the extra help. I would recommend others, if the opportunity allows, to search for other competitive contractors for a good competitive price before selecting Anderson.

pat y.

02/10/2010 12:00:00 SA

i called them to replace a hot water valve in the bathtub and fix a running toilet. they gave me two prices: one over $300 and the other around $260. If i joined their club and paid $95, i could get the lower rate and reduced rates for a year as well as preferred customer service. either price was way too high. i didn't want the club membership and didn't want to hear his sales pitch. i just wanted the two repairs taken care of at a reasonable price. i told the guy to get out! i'll never call them again.

Darlene L.

7/14/2010

We were extremely surprised and pleased at the level of professionalism exhibited at all levels throughout the company. Customer service was pleasant and informative and the gentleman who arrived at our home in North San Diego County was a pleasure to do business with and very competent. We received a followup call a few days later and were pleased to tell them of the great service and how much we appreciated their keeping to the appointment time they set for us. We would definitely call Anderson Plumbing Heating and Air Conditioning for services beyond the plumbing needs we had.

N H.

02/09/2012 12:00:00 SA

Anderson Plumbing, Heating and Air did a great job to replace my water heater. I googled and they were # 2 on my list to call. The customer service was friendly and very helpful, quite different from the first company I called. They dispatched a technician the same day to my house. Jose C reviewed the situation and explained everything in lay terms so I can pick the right replacement heater at a reasonable cost. Jose was very efficient, moved around the stuff in the garage and cleaned up everything behind him. He performed a temporary setup so we could use hot water while the permanent area dries up and came back to finish the job on time. He also explained payment options. The office staff is always curteous and available when I call. I am impressed by this company's excellent customer service, pricing and quality. They fully deserve a five star rating.

Anne C.

01/06/2014 12:00:00 SA

Disgusting!! My mother was living alone (in her early 90s) and called Anderson's plumbing because she noticed the floor in her bathroom looked wet around the toilet. The plumber came out and replaced the wax toilet ring and then told her he had bad news that the water was in the walls and underneath the floors. He took out a water meter and showed her how it jumped when held up to different areas. He said another guy would come out and handle the construction- the bid was over $5,000. Fortunately my mom called me and I suggested she call USAA to see if her home owners insurance would cover the cost before she committed to the work. The insurance adjuster came out and checked for the water damage - he also had a meter that indicated there was no moisture! The answer? My mom had high power heat lamp lights in the ceiling - when they were turned off the shadow and the water damage were miraculously gone! Anderson's did return the check my mom had already paid for the unnecessary toilet ring but I am still horrified by them trying to take advantage of an elderly lady.

path o.

03/06/2010 12:00:00 SA

I called them late on a rainy night for an emergency relight of my water heater pilot. The tech offered to replace the 'broken' water heater for only $1300. I thought that was a bit high, plus there was a sticker on the water heater that said it had a 9 year warranty, so I said no thanks, just relight the pilot. The technician then tore apart the glass viewing door to access the pilot, effectively voiding my water heater's warranty. (I only found this out two weeks later; the pilot was out again, but this time I called my regular plumber. He refused to service it as soon as he saw the broken glass viewing door. He pointed out the decal on the water heater saying do not operate if glass viewing door is broken or missing.) Warranty voided, and water heater permanently damaged, I called Anderson's to get them to fix their mistakes. Anderson's denied culpability, and refused to refund my money, or pay for the damage. I am now out $400 for new water heater and $300 for labor to my plumber (Still a lot less that the $1300 they quoted me...). These people are shysters and should be avoided at all costs.

Kelsi F.

12/28/2012

We originally got one of the coupons to have our heater and A/C serviced. The gentleman, Pat I believe his name was, was very professional and thorough. There was a part that needed to be replaced and he completely explained it to me and showed me the part that needed to be replaced. He heard me trying to find someone to replace my tub. He said Anderson could probably do it and had Jose call me. I had two weeks until we were moving because of a military move. Jose found a tub and said it could be put in on Tuesday. He came with another guy on Tuesday and took our tub out then left to go get our new tub. He came back a few hours later without the tub. I was extremely upset. I was going to have to move and leave my house without a tub. To make a long story short, Mary Jean, the owner, ended up handling my issue. We are extremely satisfied with the end result. You can trust this company to make it right. On a side note, make sure they have the part before you let them start working!

Nicole T.

2/15/2013

I was VERY impressed with Anderson. Our furnace was on the fritz and they were very professional and pleasant to work with. We had 2 other companies come out to give us quotes and Anderson was much less expensive for the quality of furnce we would receive. Dick was the Rep that came to our home to discuss furnace options and he was very informative and helpful. He answered all our questions and accomodated our schedule without any complaints. Dick felt like an old family friend and made us feel comfortable with our choice in furnace. I have already recommended Anderson to a co-worker and let them know how wonderful they were to work with. From the initial phone call to set up an estimate to the final payment once everything was complete, I would have to say I was extremely happy with Anderson. I will continue to refer them to family and friends because I trust they will continue to do a great job!! Thanks Anderson, you exceeded our expectations!!!!