This would be a 5 star review if all you cared about was the quality of the actual plumbing services. My experience with All City Plumbing was really great from start to finish. The only reason it's not, is because of COVID, during an exponential increase of new cases of the Delta variant. The technicians that came to my home were not vaccinated, and both of them admitted it me without hesitation. Now, granted, I never asked about vaccination status when booking the appointment so that's my fault. But, as a business that sends people into other peoples homes, i feel it's incredibly irresponsible and reckless to not notify their current/potential clients that their workers may or may not be vaccinated against a very contagious and potentially deadly virus. Yes, they were wearing masks upon entering but, at various points during the work, their masks had slipped below their noses or they had been pulled down below their chin, providing no protection at all. I am a cancer patient and had I known of this issue sooner, I would have either required them to send only a vaccinated person, or selected a different company for the job. Sadly, it has affected my review...
With that said, here is my review of the work itself.... Firstly, I had never used them before, so I appreciated their free estimate service. It was a way for me to get a better understanding of what the scope of work would be. As a lay person, there's only so much you can see on the surface, so their knowledge and insight was key. Secondly, the company as a whole, made a concerted effort to keep the lines of communication open throughout the entire process, ensuring everyone was on the same page. With their utilization of text messaging and digital record keeping on the job site, they were able to thoroughly document their work with before and after photos and itemized invoicing, which was all emailed to me at the jobs completion. The team that was sent to do the work was the Navarro brothers, Will and AJ. They were amazing! They worked well independently and as a team. They both were extremely courteous, professional, and had a high level of knowledge and expertise, I also greatly appreciated that they cared enough wear boot covers and to clean up the various job areas before leaving. I must also say that they really went the extra mile for me. I had made some unplanned requests during the job and their generosity, responsiveness, and flexibility wowed me. I could tell they were dead set on providing 5 star service...and they absolutely did! Assuming they remedy the Covid vaccination issue with their employees m, I will definitely recommend their services to my friends., and they have earned a loyal customer in me. I will be calling on them in the future.Thanks a million!