David And Jun L.
1/13/2023
Our neighbor downstairs was complaining that water was leaking to his garage while we were using the shower upstairs. It's a tricky issue, as we did not see any leak in our bathroom, but we thought something was wrong, maybe the pipes burst inside the wall ?! We called around couple places, and Right Plumbing was the most responsive and came with the most reasonable quote to investigate into the problem.
Ed first came and had to cut open a small area of the garage ceiling of our neighbor, and confirmed the shower in our upstairs unit was causing the leak. As we did not see any leak in the bathroom, he suggested ways to fix the problem by cutting open the wall behind the bathroom so he could see the pipes and fix the problem from the back. This was before the Christmas holidays, and we told Ed we would call him back in the New Year to fix the problem as we would be away for the holidays.
When we contacted Ed in the New Year, he remembered us and the exact issue, and we were able to set up an appointment the very next day. He did cut open a hole in the wall from the back of the shower, which is actually the wall inside the closet in the bedroom. But the problem was trickier than we thought. The pipes were in good condition and showed no leak, and Ed patiently traced the source and finally figured out there are multiple areas of the leak, from the shower spout and the shower head, as well as the shower wall where the caulking had worn off. He then went to Home Depot to get the new parts, and also re-do the caulking around the tub, and confirmed there's no more leak. All these took the entire afternoon, but Ed still charged us the initial estimate despite the problem being more complicated than initially thought, and he also had to buy additional parts.
And he asked us to wait till the caulking dry out the next day before using the shower, and to double check for leaks before asking him to return to patch the wall. And thankfully we don't see any more leaks, but there are some water dripping from the spout when we used the shower head. Ed came with the tools and materials to patch up the wall, he kept saying he's only an expert in plumbing but not the wall repair, but we think he did an excellent job. As this is the wall inside the closet, we did not bother to re-paint it. Ed also fixed the dripping from the spout problem for us.
We will definitely be using Ed for any future plumbing needs, hard to find anyone who's so friendly as well as thorough in the work.