*WOMEN BEWARE* Ace Plumbing Will Suck Your Money Right Down The Drain!
I am pretty typical of most women in that when something needs to be repaired around the house, I have to call a friend or a company to come out and fix it. My handy-ness is limited to changing light bulbs. So, when I discovered a wet spot that wouldn't go away, I called Ace. I had gotten friendly service in the past and I was happy when a plumber came out the next morning.
He assured me that he had found and repaired the source of the leak, handing me a bill for $355.50 before he left. All I cared about was that the downstairs carpet wouldn't be soaked anymore and I could stop worrying about busted pipes, mold and a rotting house frame! Yay!
Fast forward a few days and the wet spot is B-A-C-K...it never left, I guess! I called Ace right away and spoke to a very sweet woman, telling her that the issue was not yet resolved. She made me feel like Ace understood and would take care of everything. I decided to stop using the downstairs tub to see if that could have been the source. Sure enough, after a few days, the carpet was back to bone dry!
So you can see my issue now...here I have a bill for $355 for a repair that had NOTHING to do with what I called Ace for...and I still might have a leak somewhere! Back come the worries about a busted pipe, mold, rot, etc. Plus now the added worry of a $355 bill for a drippy faucet. Ace was supposed to make things better...not worse!
I called Ace again to let them know that I would like my bill adjusted or for them to come out and fix the actual leak. I had to speak with the owner, since this was a bill adjustment / warranty issue. Mike said that the bill seemed high for the work they did, but that he needed to research the issue and that in the meantime, he would send someone out to see if they could find the leak.
A plumber came out and turned off all the water and said that there wasnt a leak. He said that the wet spot was probably caused by someone stepping out of the shower or water getting through the curtain.
That was especially frustrating for me...why didnt he state that last time? Why did he fix a drippy faucet and tell me it was the cause of the leak when he is now saying it is just water from the shower?
To make matters worse, I received an invoice in the mail from Ace this week. It showed that I owed them over $400, when my original invoice says $355.50. I put another call in and learned that the plumber had added things up on the invoice wrong, but that they would honor the original $355.50. While I appreciate that they are taking some small responsibility, I will not use them again because I like to be treated with respect, and for them to earn their money. They took advantage of a single women by fixing the first thing they saw wrong and charging me an arm and a leg. Dont go to Ace unless you want to end up on a payment plan like me!
I am giving two starts because, despite this fiasco that I am dealing with, I have gotten good customer service from the lady at the front desk and the plumbers have been very nice, clean and respectful. So one extra star for the great attitudes of Ace employees.
If you know exactly what needs to be fixed, then I would recommend Ace.
If you need someone to help you figure out what the problem is, I would absolutely not recommend Ace.
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Guess what? My water heater totally busted this morning. And guess who I'm calling...not Ace!
I am so thankful for Yelp because at least there is SOMETHING I can do when things go wrong to save others from a similar experience.
