The first time I called Tavares Plumbing, it was great - Andy responded quickly, got the job done well (garbage disposal replacement), and at a good price.
So several weeks later when I needed some more work done, I called him first. Sadly, this was a mistake.
First, he said he'd be there the next day around noon. That next day, I called him at 12:30 and he said it would be 2:30 at the earliest. He was still working on another job, and I told him I understood, that was fine, as long as he'd be able to come to our house that day.
After I called him a few more times for status updates (note: he never called me to let me know what was up, and always seemed surprised at how late in the day it was), he just stopped answering my calls completely. I had called several times, texted, and left one voicemail message... and nothing.
He had my address, phone number, and my information here on Yelp -- and he didn't just drop the ball, he kicked it into the next county.
It was very frustrating because our plumbing problem was with a sewage pump backup -- not only rendering a bathroom unusable, but filling the house with a horrible odor.
Had he said from the outset -- or, heck, even the next morning -- that he couldn't/wouldn't do the job, I could have contacted someone else sooner rather than later.
I ended up using Lawson Plumbing, who were awesome (if not exactly cheap).
Anyhow, I have called Tavares twice more since this debacle to see if he had any explanation or rationale, but he's apparently not taking calls (or at least not mine).
I'm not sure what happened with him, but it was super disappointing that he ghosted. It was also tough to have two adults and three kids sharing one bathroom, when this whole issue could have been resolved much sooner if he'd either done what he said he'd do, or had simply let me know he didn't want the job.
I've given him two stars in total: the average of 5 stars for the first job, and -2 stars for the second attempt to give him business.