Jayson B.
10/04/2017 12:00:00 SA
The fact that I HAVE to give them even 1 star turns my stomach. My home burned down May 16th, 2014. The fire was determined a total loss. Sunbrite was hired as our restoration company, and Keith came out to do an inventory of all the items in my house. For days the two of us combed through the entirety of my belongings. On the 2nd day of combing through everything, Keith noticed that I was piling up items and taking them to my mother's house next door, he asked me what I was doing, I told him that I was searching through the rubble for sentimental items I couldn't bare to leave behind. He told me to go gather those items I had stored at my mom's house for safe keeping, and bring them back, that he was going to restore these sentimental items the best he could. I cried tears of joy, I was jacked! More than excited, not only would I get back some of these special items, they would be in better condition then they were now, after the fire. How awesome right?! I gathered around 70 items (family heirlooms, paintings my great-grandfather painted 90 years ago, memories from mine and my child's chilhood, arial photos my grandfather took from his time serving at Pearl Harbor 1 day after the attack, antique dolls my grandmother had from her childhood, and many more items that I can't bare to list because it is making me physically ill and emotional writing about it) for Keith to take away and restore the best he could. The construction took an entire year, during that year, Sunbrite stored the salvaged/restored items in their facility. May 16th, 2015. The move back date was finally upon us, the boxes started to arrive from Sunbrite, and the team diligently started unpacking. I was there when they opened EVERY box, anticipating and excited that the next box would be a box with some of these sentimental items. Once I could see that there were very few boxes left to open, I started to panic. I knew the last 4 boxes weren't big enough to hold some of the sentimental items I had put aside that Keith said they would fix. I called Keith right away, he informed me that all boxes had been delivered. Yet, not one box contained a SINGLE sentimental item I had piled up or taken over to my moms house for safe keeping. The next day, I received a text ( a TEXT MESSAGE!?!?!) from Keith stating that EVERY item he took to restore for me from that pile and from my mom's house had accidentally been thrown away. (I have these messages as proof, please contact me if you would like to see these). Sickening to say the least. Still makes me cry, if I would have just left them over at my mom's, I'd still have them now :(
If that isn't enough to turn you away from hiring this company, let me tell you what I'm STILL dealing with today, almost 3 1/2 years later. I had a vintage crystal chandelier my mother passed down to me, that she purchased many years ago for almost $4k. It was completely in tact, in perfect condition, the only damage was smoke damage, it needed a simple clean. They initially crated it up for traveling and storage before restoring and cleaning. It was returned to me in a box, completely broken (again I have pictures after the fire of it in perfect condition, and of it completely broken in the box after they delivered it to me, contact me for proof if you'd like). I called Keith and told him that I wasn't going to accept the chandiler in this condition. They came to pick it up, and Keith let me know that they would pay out of pocket to restore the chandiler they broke. It took almost a year to repair, only because they had to order pieces from Europe that were very rare. After the chandiler was repaired we went to approve it, it was beautiful! It wasn't quite the same chandiler, but it was an acceptable replacement. Sunbrite took it upon themselves to deliver the finished product to me. Ring ring, I get a telephone call from Sunbrite letting me know that during the delivery, there was an accident, the van carrying my 2 year long, newly restored chandiler was rear ended, thus breaking the chandiler, yet again. Little did Sunbrite know, that we were in regular communication with the gentelman repairing the chandiler, who let us know that there was actually no accident, Kevin had told him that he slammed on the breaks and the chandiler hit the crate with such force causing the chandiler to break, yet AGAIN. Here we are almost a year and a half later, I get a call from the repair man asking me to come approve the newly fixed chandiler. I went to approve it, instead I'm disgusted, deflated. They had already ordered the correct pieces the 1st time they fixed it, which were already rare and hard to find. Seeing as though the original pieces were no longer available (they already bought all the available pieces for the 1st repair) he had to go with the next best, which was terrible. It was no longer my chandiler. It wasn't my taste and honestly atrocious. Not enough room to finish, just don't hire them.
