Re-Bath and Kitchens

The whole Re-Bath team was excellent, from start to finish. Design consultant Bart had lots of great suggestions helping us decide on concepts, styles and colors. He also followed up as work progressed and came around at the end to make sure we were satisfied.
As for the work itself, we can't say enough good things about Brad and others that helped him. His preparation included placing cardboard not only on the floor from the front door, but cutting individual pieces to fit each of the 21 steps of our spiral staircase up to the master bath. Lot of plastic curtains to manage dust, too. Bart was always very professional, and his work (he did it all, from demo to floor tiles to plumbing) was excellent in all respects. His texts kept us well-informed about when he was coming over and provided a daily progress summary with photos when he was done.
The results were exactly what we wanted, and the project was completed on time and at the agreed-upon price. Re-Bath was also the best value of all of the teams we considered, and we're verry happy we went with them.

They didn't seem to want to do business with me. Had them come out for an estimate to remodel my condo's small-ish bathroom.

- They wouldn't give an estimate (not even a range) on the spot claiming to need more info on the building from property management and association docs first. The designer noted they charge somewhat of a premium for their professionalism and the seamlessness of all work done by Re-Bath employees.

- I followed up with the designer 10 days later asking for the status of the estimate and also selecting final fixtures to include in the price

- 3 days later, the designer said he was "waiting on information from production" to provide the estimate. I replied thank you for the update.

- 3 days later, I checked in for a further update, with a reply received back that they were waiting on a "list of requirements" they needed to receive from my property manager in order to provide the estimate. They asked if I could push the "property manager" to get back to Re-Bath.

- Not knowing if Re-Bath had just sent that info request, I waited a few days, heard nothing, so asked the designer to provide me the name of the person and date Re-Bath contacted them so I could try to follow up.

- Still radio silence 15 days later.

I probably could have justified paying some premium for their supposed "professionalism" and "seamlessness", but it does not exist. Total waste of a month and a half, and back to square one for my project.

If they don't close you at the free sale consultation don't expect to hear from them again. Had one on April 14 2021. Just as well, $45,000 for a full small bath remodel estimate. After we spend hours in the showroom picking out products. $10K to replace100sq ft of tile that we selected! (Regular porcelain tile) I guess that is what the market will bear now
Beware

Did a great job remodeling our bathroom.  Excellent consultation, professional and high quality installation and great communications along the way.

Re-bath completely redid one bath and converted a tub/shower combo to a stand alone shower in a second bath.  The bath that was the complete remodel also had a tub/shower converted to a zero-barrier shower with grab bars.  The design consultation was quick and thorough.  Even though I already knew much of what I wanted, the designer had no problem going with the flow, but also making suggestions that would work well.  The cost was higher that doing the jobs piecemeal, but much less than other companies were charging.  The biggest plus was that we were scheduled within 8 weeks and no one else could get to our job for 6 months.  I also liked that none of the work (like electric or plumbing) was subbed out.  

On the first day we met the very awesome Alex Chavez, who was the lead on our job.  He texted daily (before arriving and end-of-day wrap-up), got to the job site early, asked exactly the right questions, and boy does he work quick (but never sloppy).  I've honestly never seen a tub come out and go out the door so quickly.  The crew also did a great job of protecting our floors, kept dust to a minimum, and cleaned up daily.  He had several assistants at various times.  The job finished right on schedule, and it's gorgeous!  I don't think I've ever had a remodel project (and there's been plenty) go so smoothly.  I would highly recommend, and will happily do business with them again.

We had our shower redone by Re-Bath And the customer service and quality was extraordinary. The people who worked the job, Jesus and Mason, we're diligent, kind and on time. They texted before they arrived and they sent pictures after they left. It was an amazing experience and I would recommend Re-bath to anyone who's interested in redoing the bathroom. Very very professional and customer service oriented.

The one star is solely for the installer Adrian Ruiz Flores. He did a great job and was thorough and professional. The sales person I worked with was rude and unprofessional.  The high pressure sales person refused to leave my house at consultation until I gave him the business.  I was uncomfortable and unsure and wanted to think it over but he keep on and on about what does he have to do to earn my business TODAY!  Finally agreed to get him out of my house. I was never contacted by phone or email to schedule the install, I called to schedule. No one called or emailed that the installer was going to be 5 hours late, I had to reach out.  I emailed my frustration and the response was they are busy and basically I should understand. I reached out to the President regarding all of the issues and am still waiting for her response 8 days later.  Do yourself a favor and hire someone else that will treat you with respect.