Native Sun Home Accents

Native Sun has installed several security doors for us and we have recommended them to neighbors , they did an awesome job for them as they do for everyone I highly recommend native son there more than a 5 star company Their workers are polite and very knowledgeable of what they do.
Thank you again,
Ray and Rosemarie Mcclary

Free quote. Don't let them waste your time.

Scheduled a free quote on November 30th, when I called at 3:37 pm. I had to make the appointment ...two weeks out. They didn't have any availability until Dec. 9th between 1- 2 pm.

Yet, day of, Brad showed up at 10:30 am and said thats what time the appointment was for. I was at work, my son was home, so I said go ahead and take measurements and let me know the prices for, two window screens and steel security door.

Since I wasn't there, I called the office. Apparently, angry family members are employed in the office that work part-time. I asked Helen why she sent the guy at 10:30 am and not the appointment we had made 2 weeks ago for between 1 to 2 pm. She said she didn't know but thats the time that was written down. I said I didn't get a courtesy call or an email reminder. She said yeah, we don't do that. I said do you apologize when you make a mistake? She said she could reschedule him to come out at another time,and make another appointment.  I never got a quote from Brad. He left my son his business card and he hit the road.

I said No Thanks. You can't change first impressions.

I ordered a security screen door for my home. The installers were fantastic! Very professional and friendly. I didn't particularly like the type of lock that came with the door, so I took the lock back to their showroom, and they replaced it right then. They did all they could to make me a satisfied customer, and I am. The door is beautiful, and the quality is amazing! I was surprised to learn the doors are manufactured right there at the showroom location which may explain why the quality is so good. I'll definitely recommend Native Sun.

The door is beautiful and the installation was good, however I found out after installation that Native Sun does not key the door to your current front door.  I now have two keys to access my home.  

When Donna reached out to me for final payment, I discussed my frustrations with this NEW issue and she very rudely told me to pull the lock and take it to Home Depot (I am a single mom, that is not going to happen).  She then proceeded to put me down and belittle me.  I was in my corporate office and my cell disconnected.  While I was dialing Donna back from my landline she called me back and said SHOULD WE COME GET OUR DOOR!  I said what are you talking about?  You hung up on me she said...I stated, no I did not and I am going to loose you again.  Let me call you from my landline.  I called her back, paid my bill.  I now want every person out there to know she is a terrible customer service person and doesn't do anything to help Native Sun.  Just because someone has been with the company a long time, doesn't mean they are good for the company.  Native Sun should terminate her...she should not treat customers in the horrible manner I was treated today.

My story is TRUE AND ACCURATE...very sad.  I will never purchase from Native Sun again nor will I refer anyone.  I WAS a repeat buyer.

Thank you Native Sun Home Accents for the amazing security doors. Being a hummingbird freak, I was so excited when we met with Brad and he said they could do whatever I wanted.

We could not be happier. After a year and a half of not being able to have the front door open, we can now totally enjoy our house.

Amazing family owned and operated business...Brad was professional, helpful,  and so knowledgeable. The price you pay includes everything and there are no gimmicks or sales hikes.   Better quality and more affordable than HD or Lowe's when I compared prices.  Really great service and beautifully made security door made right here in the USA.   Highly recommend

Top notch service! We were updated through the whole process, Kathryn was very warm in assisting us, and the doors were beautiful. Thank you again!!!

Worst company I ever interacted with.
Placed an order for a Security Screen Door in late October 2019, paid the security deposit, was told 8-12 weeks.
Placed numerous calls after 12-weeks, the only response I received, without empathy, was It is not ready yet. We will call you once it is ready.
I understand that custom work and fabrication takes its time, but 15+ weeks, come on! That's a joke.
In the age of Amazon spoiling everybody with instant service, the customer expectations have shifted and you have to realize this. Going way over your promised delivery time without communication, not good enough.
When we didn't hear after 15 weeks, we just cancelled the order. A week later we received a voicemail that they could install.
A company like that should sell their business to somebody who knows how to operate and knows something about providing a solid, customer centric experience.
I will never do business with this company again.

From start to finish Native Sun was a pleasure to work with. Brad, the salesman, was very professional and explained everything clearly. He was very helpful in answering my many questions. Helen in the office was very pleasant and prompt in booking my installation. Dale and John were my installers and everything went smoothly and quickly. Very friendly and personable and did a great job.  Cleaned up everything perfectly. I will be referring Native Sun every chance I have.
Not only do my security windows and doors look beautiful we feel very safe inside our home.

Beautiful work.  Matched color of house.  Installed in reasonable timeframes.  Will definitely order again.

Had security screen door installed excellent quality. installer ( Alex) did excellent job, very conscious of doing quality job, and ensuring I was satisfied with quality of work.

We purchased a double arcadia security door several years ago from Native Sun.  The door has since begun to rust and discolor in 3 short years.  Their warranty is very limited and their service unremarkable.  Recently I asked for a service request that was not granted and was told according to the pictures my door had dog damage.  Well....  my dogs are not 7' tall to cause discoloration and damage to the top of the door as well as on the edge of the door.  I was also told by the service person that did make a home visit over a year ago that our  our door was improperly finished and should not have left the work room at the store.  He agreed to come and fix the door which he never did.  Since making contact again I am now told that employee is no longer with them, should not have said that, and they will not come and do a home visit.  I dropped paint off to their shop last spring for the employee to make fixes at which time he did not and our paint is no longer available to be returned and unable to be found at the shop.  I was told to leave the arcadia door unlocked while away for the summer so fixes could be completed and they were not.  The company now offered a touch up which according to the home visit employee that would not fix the problem.  I also have to get the color again, the paint again, and try to make an appointment again.  I had three appointments set up on their books and not one of those appointments were met on their part for various reasons.  The owner finally called after numerous failed appointments, phone calls, and store visits to tell me they would only do a touch up.  He was unreasonable, curt,  and unwilling to even make a visit to evaluate his doors.  I would not recommend this company for security doors and unsure about any other products they offer.  The owner claims he has a long lasting outstanding reputation and appeared unswayed about my review.

From the start with Brad our salesman great guy knows the product well! Jacob who designed our beautiful entry gate door did exactly what I wanted. Come installation day Alex and Tim & crew were absolutely the best!customer service is prompt and thorough thank you Kathyrn and Debbie for keeping us updated! We highly recommend Native Sun

We met Brad Jennings, our sales rep , at Native Sun at the Phoenix Home Show in January. Brad took a lot of time with us and explained the benefits of doing business with his company. One of those benefits was that he used no sub contractors on any part of the process. We made an appointment and he arrived at our house the Monday after the show. We chose a beautiful door that had all the bells and whistles we wanted in our security door. He gave us a date of installation that was met. His office manager, Helen, was easy to speak to and called us back whenever we had a question. The day our door was delivered and installed was terrific. The company's installers Dale and Nick were pleasant, efficient and gave us a complete walk through on our new door.

The entire process was done in an efficient and professional manner. We would recommend that you always give Native Sun an opportunity to give you a quote. You will be happy you did.

Ordered a screen door from here it's beautiful the did such a great job, very inexpensive  got exactly what I wanted and the matched the color to house very professional staff u won't be disappointed in there products

At this moment I am not at all happy with Native Sun Home Accents.  They told me 6-8 weeks for my door. Not one call or email from them.  It was 8 weeks, and I called and was told - maybe they would have it done by the end of this week.  Here it is, and no one has called, and all I get is a busy signal when I call.  What business, in this day and age has only one phone line?  Did they go out of business? Has me worried about my deposit.

I would like to share my wonderful experience with Native Sun. I filled out the online request and was immediately contacted. Other companies I did the same for never called me back. My call from Helen in the office was knowledgeable and friendly. My salesman was very experienced, knowledgeable, and patient. I was able to get a next day in home consultation. I never felt any pressure or up-selling. He listened to what I wanted and then offered different perspectives on what would work best. Production was a bit behind the initial install date and I received a very courteous call from Helen keeping me updated which I greatly appreciated. My installer arrived exactly on time. He was professional, efficient, knowledgeable, polite, and neat. I have been so impressed with my entire experience that I had to call Helen and brag on the entire team. I highly recommend Native Sun.

Had them make 4 custom trellis for me a year ago.  From start to finish the customer service was excellent.  There was a small communication problem between the estimator and the artist who made the trellis.  They immediately fixed the issue without question.  They are coming tomorrow to estimate a security door.  I expect I will receive the same level of customer service and an excellent product.  Thanks Helen, Brad and your team of artistic talent.

Where to start about my experience with Native Sun? This place is a treasure and well worth the two hour drive round trip to get what is needed by quality service. To start the customer service was superb. Helen was extremely patient helping us find the correct door handle needed. Dale was truly skilled in his knowledge and work. Both very pleasant, reliable, affordable and screams quality. If you have any needs that they could cover, I'd suggest making the trip.

This company is an excellent choice for attractive high quality screen doors! From showroom(Helen) to measuring(Brad) to delivery and installation(John), they were pleasant, prompt, and professional. Oh, and their prices were better than their larger competitors. I can't recommend them highly enough, and I will definitely be calling them again in the future!

Our order seemed to start out just fine and their product appears to be top quality, however, confusion around delivery coordination will cripple satisfaction of customer. After Helen called to set an installation appointment within the 2-3 week promise of delivery, she called twice more to schedule the same appointment. She further argued that she had not previously called, forcing us to reschedule our set appointment.  This action put them beyond the 3 weeks in which they promised our door would be built and installed.   We would have been more than understanding if we were contacted with honesty being told something like, I'm sorry, but we overbooked and need to reschedule or we've had an issue with your order and need some time to correct it, but instead, we were simply lied too. I will not do business there again or recommend. Too bad, because I have neighbors that are looking at the end result and they own 6 homes around the valley.