Mountain View Windows and More

Found this company on yep to install glass splash panels and glass shower doors on my bathrooms. The were priced very well. The custom shower doors were much cheaper than competitors. Staff is friendly and professional. I've recommended to all of my friends now to you too !

After reaching out to the crew they were initially very responsive and helpful. I had to put my project on pause for a few weeks and reached out to set up a measuring appointment. Once I gave them my address (in Scottsdale) they stopped responding. Very unprofessional. Better to find out now though that they are that way and can't communicate.

I was attempting to reach out for their sales and first impression isn't so great. Wants me to give rough measurements of every window (22) on a two story house. I don't have the ladder tall enough to do some of them. Told me I should seek else where for services.

If this is how it starts with minimal communication and hardly a welcome, I don't even want to go any further. Eddie should work on customer service or find a job elsewhere to not deal with people. It's not his strongest suit.

We had our shower glass door done by them, they had a reasonable quote and were always in communication with us via Yelp. We had to delay the measuring because we hadn't finished our shower tile, but they were patient and come out once we were done. It took about 8-10 days for the glass to come in, and they offered 1 time slot for scheduling. They did the work quick and we've had it about 2 weeks now and it's doing great. We love the look of it and it was a pretty smooth process!

These guys were responsive and followed through so that alone makes them so much better than the rest. They are a bit steep when it comes to pricing. They charged me $250 to fix my shower door. I would have totally understood if they were here for hours but the fix took 5 min. Looking back, I know the other companies I consulted only charged $80. I should have just waited. They also don't guarantee their fix for a certain amount of time. For those reasons, I would not use them again.

This company could be so great! I love communicating through Yelp and these guys are on top of it! Had a rough estimate within minutes of sending my quote request, and after they came out to measure, the initial quote matched the invoice I received. Someone shot a bb through our front window...large windows with 4 separate dual low e panes.
They came today to replace the window and after they left my husband and I realized the new window doesn't match the other 3 windows next to it. I contacted them and was told it's their standard low E window, and if I wanted the windows to match I would need to contact the manufacturer of the original windows and get a replacement through them. We totally would've done that..,had we known we needed to. Not once during the process did anyone say hey, the new window won't match unless you do XYZ. I'm thankful that we have a window that is no longer broken, and that the work was done well! But now we have a window that looks like it doesn't belong and no one told us that would be the case. We would've happily paid for a window from the manufacturer that matched our other windows front and center of our home had we known we needed to.

My back slider glass cracked.  They came out and their pricing was exactly what they shared in the estimate over the phone. They were flexible with their schedule as well. Unfortunately, the glass cracked on 1st installation and to get a new piece and have it out in took some time. They had to come back a third time to make adjustments to door and make it fit/slide better.  No complaints with service overall, just in the time for completion.

Mountain View Windows & More repaired our sliding glass door on our Gilbert home.  We were having troubles with the tracks and closing mechanism and they repaired it nicely.  Fast service, responsive with fair pricing, but most importantly, GREAT communication.

I had a good experience using this company remotely. Someone broke a pane in a french door, trying to break into my home. Mountain View Windows and More replaced the pane quickly and gave me the best price (I shopped around a little bit). They were always on time (for both the emasuring appointment and the installation appointment) and respectful of social distancing. It was really easy to pay them with a credit card through their online system.

I have a few companies come out and give me a quote. Eddie was very responsive and professional on the phone and gave me options for the glass other companies weren't capable of doing. We haven't had it installed yet so I will update after that but so far I've been impressed with them and look forward to my install in a couple weeks!

The owner called me the same day. He sent out a repair person in less than 24 hours. Not only did they do a good job but they charged the price quoted. The repair tech was very nice. He explained what he was doing and why. They are taking safety precautions and don't leave a mess behind. I would use them again.

A very small rock hit our slider when my husband was mowing on Sat morning. Totally shattered our door. Saw these guys on Yelp. Called them. They responded within 5 minutes and arranged to come out that afternoon. Came out (on time) gave me a quote and said they would let me know if they had the glass in stock. Called me back and arranged to come back the next day. (On a Sunday I might add) Abraham arrived on time, replaced the door (all by himself) and brought his own broom and trash can for clean up! Great service, great people!

I was looking for someone to replace a shower door.
The person that replied to eMails (never was able to get someone to answer a phone) suggested I look at ideas online or the website. Not helpful.
We decided to simply have them come out to adjust the door, since the main problem was related to the wheels coming off the track. Did not get any replies to eMail requests. Finally, I was told the schedule was being set up and would have a day and time by Sunday evening.
Slow-forward (nothing about this process has been fast) to Tuesday, when I had enough and said to forget it. The last straw was the reply that they lost Yelp access and did I still want them to come put.
Cannot comment on the quality of work, but communication and effort to schedule something was very poor.

Haven't had a chance to try the shower door, but they worked hard to get it installed for us. Best price after several other quotes. Prompt response after inquiry.

Initial contact with Eddie was quick. We got someone on site to take measurements for a new shower glass door the next day and a quote for the work the following day. However, Eddie was quick to assume that we wanted the minimum set up; options of color and hardware were not provided. I had to ask for the shower glass to have a pull handle instead of the standard puck that would have been installed had I not asked. After details were clarified, a 50% payment was requested 4 days after initial contact.

After payment, it felt like Eddie was ghosting me. He was unresponsive to Yelp messages that were marked as 'read' and did not provide updates on delivery or installation dates unless I asked. A typical pattern would be Eddie telling me that he'd update me by the end of the week, only to tell me that he'd update me the following Monday. When a date was scheduled, Eddie would push it back further. Eddie did not provide me with reasons for the setbacks; I had to ask what the reason for the delay was and only then was a reason provided. Three weeks from the initial payment had passed when I requested a refund and cancellation of the order, to which I was advised by Eddie that payment is not refundable. This was not explained at the time of payment nor did we receive anything in writing that states a non refundable agreement. While some of the setbacks and delays were understandable, the lack of communication is inexcusable.

28 days passed between payment and installation. After installation, it was noticed that two pieces of hardware did not match the color of the rest of the hardware. Eddie told me that I would have to contact him to request replacement parts. I reached out 13 days after installation for replacement parts and was asked to contact him back in a month and a half due to a back order. When I contacted Eddie again after a month and a half, he gave me the same pattern as before for follow up: he said he'd let me know the following Monday (he didn't), then he said by end of business the next day (he didn't), then he said a 5-7 business day turnaround, only to tell me two days later that I have been put on a 2-3 month waiting list for the individual parts. We'll see if the parts actually come in by the estimation given of mid June / early July, which will be 6 months after installation and 7 months after initial contact.

TLDR: The glass, hardware, and installation look alright (you get what you pay for), however communication and service was incredibly poor. As a customer, I initiated more communication and prompted follow up more times than I should have. The business should be providing the consumer with updates without the consumer having to ask, and should be taking ownership for a project that is clearly not finished. Eddie takes no accountability whatsoever. For that reason I will not be recommending this business to anyone.

Highly recommend!! Did a great job fixing our glass door, there were some mistakes but Eddie came back and fixed it!! I really appreciate that, he made sure we were happy about the little details. Thank you!!

Awesome company!!! Ed (owner) was very helpful and honest.  Did exactly what he said, on time, on budget.  What a concept, COVID has become a excuse for crappy customer service, not here.  Installer was great!  We have done 4 security doors over the years and will not use any one but Mountain View from now on....

We just had a door installed with Mountain View Windows and had a great experience. They were the only company out of four who could get the exact door we wanted (patio door with doggy door insert). They gave us a fair price and had great communication about ordering and install times. They made sure we were happy with the door and install (not easy to get right on an older home with weird sizing) and Eddie answered all of our questions quickly. We will definitely be using them again for any door/window projects.

I had a great experience with Mountain View! They were the only glass company I reached out to that was willing to even consider replacing the glass in my windows as opposed to a whole window/frame replacement. They were timely, efficient, and nice!

Love how quick and easy the guys were. They were also clear and fast in responding to my questions. Thank you again for the product and amazing service!

Great and professional service. Did have to reschedule an appointment to the following day based on staff levels but other than that everything was great.

Excellent experience - job well done! Great follow up, quality work and on time completion.

Very fast response time and repair. The owner and employees were understanding and the quote was very affordable. We will definitely use them again if we need a window repair!

Quick responses and timely communication throughout the process. Reasonable quote. Friendly customer service and installation team. One week from first call to service complete. My shower door looks as good as it did when I bought the house. Well done.

Excellent response time. Came out and quickly and efficiently got the job done. Their price was reasonable. Highly recommended.

Why, How long should it take to return a voice message? a day,never? do you have that much business that you could afford to treat your customers that way? horrible.

Fixed our window to our patio door as promised and for a reasonable price. Quality install and quick communication. Took a little longer than expected to get the replacement glass but pleased with the end result.

David was wonderful. He did an amazing job making sure the job was done and my expectations were met.

Very polite and good follow up. Seems like their security doors are basic, but they seem like good people.

Super fast response for quote, and even faster scheduling for installation. Honest, fast, and reliable! Eddie was great to work with, he always responds and on time both during measurement and installation. I love how my new shower splash guard turned out. Thanks Eddie!