Sky B.
10/07/2021 12:00:00 SA
Our house was completely destroyed on the inside due to a pipe burst over 4th of July weekend. We are a young family and have never had to deal with anything like this. I was calling EVERYWHERE and was not getting a call back. In fact, people were turning us away. I went to the Better Business Bureau and I found Mark Steven Construction. I called and left a message, and Mark himself contacted me back straight away. Off the bat he was extremely communicative and honest. Aside from insurance related repairs (which was truly gutting the whole interior) he also helped us with some upgrades we decided to do at the same time.
I found it invaluable that never at any point did we feel taken advantage of during a very hard time. In fact, Mark gave us great advice on how to save and reassured me through the whole process. He took our ideas, and often made them better. If there was something structurally that couldn't be done without a high ticket price, he offered reasonable alternatives.
From putting in a doggy door to going out of his way to find us a fabricator to get our granite in on time (during a pandemic!) he was great. I'm sure he has my name in his phone as "lady who texts a lot" and not once did he every get bothered by my questions.
While he does not exclusively work on insurance claims, it's worth noting he has tons of knowledge on them as well and helped us understand that process.
His team members were extremely polite and always greeted me with a smile and an update if I popped into the house. I trusted them all completely with our space.
We are so happy that we found Mark Steven Construction, and without hesitation will tell others to use his business as well!
