Dearel F.
06/04/2019 12:00:00 SA
Just finished having wood-look tile installed by Kennedy Tile and Flooring. Marion, who handled my estimate, is very knowledgeable about flooring, answered my question honestly and never tried to "up-sell" me. He provided me my choices, according to what I was prepared to pay. Luis, who did the demolition, and laid the tile, did an outstanding job, as did Dave, who installed my baseboards after the tile was installed.
Was my Kennedy tile job expensive? Well, yes...if you compare what you can get from a slap-dash Mexican crew...and buy your tile directly from a retailer. However, I wanted folks who could do a great job and Kennedy did that.
Having said all that, I have to offer a few suggestions that might enhance their business. My project took exactly two weeks (21 May to 3 June). Primarily only one guy did the tile install (one other guy shows up for brief periods to help with the demolition of my old flooring). Having one guy on the job makes for an extended job. My project was for only a bit over 700 square feet and took two weeks to complete, making it a tiring and tedious affair. (I slept on a futon in my Arizona room....can't imagine what the expense would be had I paid for a motel for nearly two weeks). The baseboard job was also a one-man deal. My suggestion to Kennedy is to put two men on each job, do not pull them away for periods of time to help on other jobs, and you'll end up with happier customers. Note: During that two weeks there were also a few disconnects between the workers on site and whoever was supervising the job.
Would I choose Kennedy Tile and Flooring again? Certainly would, if they'll still have me after this critique. I was quite happy with the quality of the work and the kindness and courteousness of Luis and Dave.