Where to start, the foreman they sent to my house was court ordered to anger management classes on a weekly basis, obviously a background check wasn't performed before hiring him. Who knows what type of violence resulted those court ordered classes, I am shocked they would send a person like that to a customer's home.
I had trouble from day 1 when they started to paint. They were supposed to paint in 2 directions horizontally and vertically, when I questioned why this wasn't being done I was told that they are spraying 1 coat and overlapping it with a 2nd coat starting about mid way through the first spray (hope that makes sense), not what the contract states, I had to call Travis who gave me some BS that good painters can do it this way without issue. I figured I would give them the benefit of the doubt and continue on as it didn't look too bad, but they certainly were cutting corners on the work. (there were other issues on the outside that happened but I can only write so much)
Things moved pretty slow as there was only 2 guys on Wed, Thur & Fri and on Sat. only 1 guy. So it took an entire week, plus Monday to finish the outside of my home. I do not have a big home, It's about 2100 sq. ft. and there was a cinder block fence surrounding my property, pretty easy job. My last house was almost twice the size and had 2 walls around my home as I lived on the water on an 1/2 acre lot, that job only took 3 days.
Now we move into the inside of the home. Monday morning the foreman wasn't there and they hired a brand new person with no house painting experience, very nice kid, but he worked with autos, not houses. (According to Travis' contract they only have highly trained crews to operate within the walls of my home) So Monday not much happened at all. The taping the kid did apparently was wrong, so on Tuesday morning they had to re-do it all over.
On Tuesday morning, we discussed all the colors & accent walls with the Foreman before anything started. 1/2 that day was shot, as again, they had to re-tape everything and the foreman had to get the paint.
On Wednesday, I saw that the foreman painted the accent wall with the wrong color, I questioned why he did that and then told him to paint the other wall in the accent color instead. I then walked into the kitchen and really got upset, he painted my backsplash which I told him not to as I was having it tiled. (Tile will not adhere to a freshly painted wall, it has to cure for about 3 weeks before I can do the backsplash now) He also painted of over some raised areas (you know when you remove a cabinet that has been painted around and there is a bump outlining the entire cabinet, that is what he painted over instead of scraping it off to have a smooth surface) that should have been scraped down, just shotty work to cut corners and get through things fast as they were behind schedule.
When I walked into the room, and noticed this,I gasped and stated I can't beleive this was painted. The foreman came into the kitchen and and asked what i was complaining about. I pointed out that the backsplash wall was not to be painted, I reminded him that I had already instructed him on that and I couldn't believe he painted over the raised areas. The foreman totally started going off on me, stating he needed my job like he needs a hole in his head, He called me an F...ing B...ch, I had to ask him several times to leave my property or I would call the Police.
I then called Travis, whom apologized, and that was it. He never stopped by in person, he never offered anything to make it better either. I asked him about the raised areas, he stated that yes, that should be shaved down before painting. He stated he would send 2 other guys so the job could get finished,
This is now a week and a half, and my inside of the home was barely started. They rushed through everyhting to get the job done and did it very poorly. There is paint residual all over, they did not clean up the excess paint, only the things we spotted immediately and pointed out, They didn't do a final walk thru, looking everything over.
When Travis arrived on the final day to collect his money.I pointed out many issues, he stated they would be back on Mon. to fix stuff and clean up, so I paid him, BIG MISTAKE. On Monday, he told me he was not coming, he stated that he has lost money on this job. He tried overcharging me, I had to point out the things that were incl., per his quote. He tried charging me for paint that the foreman mistakenly ordered b/c he didn't listen to my direction, one of their workers heard the entire conversation and backed me on this since they were trying to charge me for his mistakes. They also damaged my brand new floors by dropping their sprayers on them, he refuses to fix them, now I have to file suit on him with the ROC. Do not use them!!!!!!!!! They are the worst contractors I have ever dealt with. Do yourself a favor and spend the little bit extra for a quality job.