Alan R.

02/06/2023

We needed to replace our Kitchen Sink as we had almost no water pressure coming through the faucets and the sprayer wasn't working at all. We called George Brazil and Fred came out the next day. He gave us an estimate that was way too high (we're seniors on a very fixed budget). When we told him our situation, he called his manager and they worked with us. We did have to buy the sink and valves - but Fred took care of the rest, installing the new Delta sink, restored the water pressure, check everything and made sure it was in good running order before he left. And the price was reasonable for the work done. We were quite pleased with Fred's courtesy, professionalism, and willingness to work with us. Yes, George Brazil is a chain company, but the two times we've called them for plumbing issues we have been satisfied with their work and their willingness to cut cost. Which is more than I can say for a well-known local company.

Joe T.

04/08/2023

They cold called me to come out and do the yearly maintenance on my air-conditioning. When they came out, they only ended up looking at the heating system. Then they found $3000 worth of repairs that needed to be done. The representative that came out admitted some of the repairs were missed during the last inspection. Then after overpriced repairs were done they made an error on the billing and tried to charge us more money and then they convinced my wife to buy a maintenance program to save a little money. They have very deceptive practices, and I will never use them again. The only positive thing to come out of the entire situation was they admitted they made the billing error and finally stopped trying to charge us the extra money. Stay away if possible.

Nancy S.

03/06/2023

Plumbers upcharge and actively price-gouge. A simple replacement of a sink faucet, they charged me $490 -- when typical charges for this service range from $175 to $225. Also quoted me $2,800 to add an outdoor spigot. Another plumber installed the spigot for $250. Was given ridiculous reasons why their prices are so high including a script for what their profit model is. And last, agree with other reviews that they prey on the elderly. No question.

JP V.

02/03/2023

If I could give Zero stars or Negative stars I would. My Father had power go out in his garage and couldn't find the issue so he called George Brazil. They sent 2 employees who checked every breaker he had and had him sign his signature at every inspection. They found a popped breaker that he forgot to check and replaced one to a slighter higher amperage, with less then 2 hours of work for a simple popped breaker They charged him $700!!! What a disgrace, this company prays on old people like my father I will NEVER use this company nor will I ever promote them. They are a disgrace to honest companies and just warning to potential future customers.

Justin L.

3/28/2023

If you don't care about your money, go with George Brazil. They try to take advantage of people with their outrageous quotes and trape you with their quote fee, which is waived if they do the work. Take my advice and stay away from George Brazil.

Bones S.

1/20/2023

Quoted $2,900 to replace ALL circuit breakers in main electric panel because of simple tarnish on a little piece of the aluminum busbar in the panel. See pic of before with tarnish, and pic of my own halfway completed cleaning off the tarnish a couple minutes with Brasso polish on a Q-tip. The electrician claimed it was due to overheating, so have to replace all the breakers. I retired from 32 yrs working for the electric company, and that is simple aluminum tarnish due to time, NOT overheating, and it is harmless. Real overheating leaves deep discoloration in the metal, typically blue/purple/black/dark brown, and it does not wipe off with metal polish on a Q-tip. Even IF the circuit breakers in a 22 yr old house needed replacing (and they do not), a $2,900 bill to do that is gouge/robbery. There are some honest service companies out there. Do your research and find one. You do not have to get ripped off. This happens these days because companies like this one incentivize their workers with commissions above their hourly rate, so you can see how all these gross over-charges are pushed on unsuspecting people. EXTREMELY DISHONEST COMPANY. Be very skeptical of their 5 star reviews. It has been documented how companies can hire other companies on the interwebs to rehabilitate their reviews. Read that.....put fake 5 star reviews in for a fee.
AVOID!!!!!!!!!!!!!!

Andrew B.

12/03/2022

My point was that my wife didn't know $400+ to clear a blocked sink drain is robbery. I would have politely asked the technician to leave. And, a promise of a discount, not lived up to, is going back on your word. A business/man/woman is only as good as their word George Brazil! Shame on you.

Chris B.

05/12/2022

My mother, who lives in Sun City West, called this company to fix a security light. The technician proceeded to tell her that her breaker box was out of code and that she needed to do all these urgent repairs, as well offering to replace an old fan light. My mother, who is 80 years old, very frail and undergoing chemo and radiation for cancel, agreed to it under duress. They proceeded to bill her $4,339!!!!
They replaced two breakers, which they charged her $1254 per breaker. The breakers (which appeared to be used) can be purchased for under $200 each. They added a surge protector for $1043, which I found this exact brand online for $136. They replaced her ceiling fan for $838. I found this at Lowe's for $149.
When I asked the manager Elijah Otero about this exorbitant markup, he explained they use cost plus pricing and these charges would be the same for all clients, which I believe is an outright lie. It should also be noted the technician was only there for a mere 2 hours to do this relatively simple work. George Brazil, Elijah Otero & the technician should be ashamed for such blatant elder abuse (please see all this for yourself on attached bill).

Izaak T.

11/14/2022

I don't feel like I would recommend this place if you think you may have a leak because I feel like they don't really care.

Tracy J.

12/30/2022

Called Plumbing services to get a slow bathtub drain snaked. This was not an emergency. Company won't give a quote by phone. Website advertises a $53.00 drain special..... Check details.
Waited 7 out of 10 hours for tech to show up and quote me an inflated $356.00 to snake drain. I was still laughing when tech wanted to negotiate price.
I had to pay the $59.00 service fee to get him to leave. Bait and switch pricing.
Tech sat outside my residence for half hour after service call. Frustrating to watch, as I waited all day for someone?
Had to request a copy of invoice/receipt by email the next day, after signing tech's pad 4 times!
This company does not care about your 100% satisfaction. A request for management to address my complaint resulted in arguing I was informed about the service fee. Ya, maybe, but I sure as hell wasn't informed of the price to be triple of any other company out there.
Be warned, use another company! Tracy

Tracy J.

12/06/2022

This company does not care about customer service. I waited 7 out of a 10 hour window for an unbelievable quote to snake a slow drain. website states $53.00. see details though....it cost $59 just to have them come out to look. plumber quoted $356 to snake a bathtub. I laughed. he asked what I thought was a fair price. uh. , maybe thats why they don't do quotes over the phone! I am not a satisfied customer. tech sat outside my home for nearly half hour before he left, after I saw him to the door. I had to email next day to get an invoice. ridiculous excuses from management when I asked for my service call fee back. had scheduled with another plumbing service 2 days later. beware of bait and switch tactics. call someone else for your plumbing needs!

Pat A.

12/26/2021

If you want to get ripped off this outfit is the place to go with . Had a clogged drain saw their add $99.00 so I thought great called guy , got there then told me because I didn't have an outside drain access he would have to go up on the roof and now instead of $99.00 it was going to be $570.00 well they know they have you over the barrel i have a house full of girls who have to go to the neighbors to use the restroom so i had to pay the ridiculous amount . So just because he had to access the drain from my roof (and he didn't even have a ladder) $570.00 !! Unbelievable I would be embarrassed to charge that amount so next time it would be cheaper to rent a snake and do it yourself which i would of done but didn't have the time . So stay clear of this outfit .

Robert D.

12/19/2021

Very professional but were it stops there...we had them out for pretty simple job . Splitting one plug into three plugs (low voltage plugs), under the front porch. The wanted to charge me $2200, decided to do myself. Bought the materials for $90 at Home Depot. The service man estimated one hour and half.
In the Valley of the Sun, there is rumor that certain service companies have a habit of ripping of the AGED snow birds. I believer that George is guilty of this. This cost us $80 for a service call. Listen learned. BEWARE !! PLEASE READ THEIR REVIEWS BEFORE CALLING....

Sharon M.

11/19/2022

I made appointment yesterday because water pouring from hose faucet front of house. The appointment was for today. They verified they were coming. I stayed home all day !!! @ 3:00 they call and say we are not coming- Other emergencies placed ahead of you- They said coming tomorrow- Guess even if you have an appointment with water pouring out of house, you are a senior citizen with a ill husband , they can put other ahead and brush you off. DO NOT BELIEVE THEIR TV COMMERCIALS- we will see IF they show tomorrow-

Jim N.

11/24/2021

Excellent customer service to unclog main house drain. The follow-up camera inspection by George Brazil led to a $9K proposal to replace 2 bellies (sagging pipe). Further hydrojetting and camera work by other companies determined that the bellies were only 1 inch sags in the 4 inch line and did not need replacing.

When using these folks, get a second proposal.

Dm C.

09/12/2021

Deceptive advertising.

I had a slow kitchen drain.. They advertise a $53 drain cleaning but once the tech arrived it was suddenly $464. Tom stated that the $53 was just the dispatch fee. My wife spoke twice to their office personnel and it would have been an easy disclosure for them to make. I understand teaser ads and expected a couple hundred bucks but seriously? The quote is 9 times what the ad clearly states? Tom the tech said that rate would be for an external drain/ main line clean out and mentioned roots. Please note the picture in the ad. Clearly a sink drain.

Needless to say I asked Tom to leave. I bought a $30 dollar snake from Lowe's and cleared the dang thing myself. Not how I wanted to spend my afternoon.

Shame on you George Brazil. I will do all I can to ensure my circle of influence avoids doing business with you.

donna b.

02/01/2022

WOW! Shame on me for not searching recent reviews! Total upsell on an electrical problem- $5,000 dollars later and then they tell you you are getting a deal with their Silver plan which cost $200 and if you don't get the silver plan it will cost 200+ more... Get second opinions people.

Wai L.

08/12/2021

Leaking bathtub. Quoted $
470 to replace washer. Did it myself in 10 minutes. Washer 2$ from hd. Paid the 60$ service call. If I was charging 3000$
per hour my patients would freak out. I am sure they have lots of overhead and the plumber is not making $3000 per hour. But it's awfully high price for the average homeowner

Pat J.

09/07/2022

Kudos to George Brazil and plumber Kevin!! We had a water leak at the city's meter box. The Phoenix City water techs came promptly the next business day morning after notification but told us that the leak was on our side of the meter. We immediately called George Brazil Plumbing and they dispatched Kevin that same afternoon. Kevin had to dig up the city meter box housing to expose the underground leaking pipe. This job took him about 4 hours to complete. When he was done, our desert landscaping looked like it had not been touched and the meter box was back exactly as it had been. Our highest compliments go to Kevin and his work.
George Brazil's service is wonderful! We were kept advised via text & email with status of Kevin's arrival, including his picture & bio. Afterwards, we received the invoice, complete with photos of the work, via email.
We highly recommend George Brazil plumbing!

Connie D.

02/09/2021

I have used George Brazil for two Air conditioners and just recently the plumbing side of George Brazil.
I highly recommend this company. They are very knowledgeable and from the start of request of service till finish they are so very professional.
I had a technician Mike Bernard come to fix hot water heater. He fixed it, flushed it, and added a quick heater so the far side gets hot water within seconds!! Love it! He also fixed a tub faucet that two other plumbers said couldn't be fixed, it would have to be replaced, cutting wall or removing the marble wall in the tub area, extremely costly. He fixed it easily. Kudos to him and to George Brazil

M S.

6/14/2022

The technician was nice and knowledgeable. But he also was a salesman. Way, way, way overpriced. Add one more way. Want your kids to be wealthy? Have them work for GB selling a tioilet flapper replacement for $375. I did it for $29 in ten minutes.

Joe D.

11/03/2021

Last year, I gave Geo B. a positive review. I've spent more than $13,000 with them over the last 6-7 years.

I noticed that with each visit, the prices took quantum leaps. First, every repair started at $300 and went up, then $500 and up, and in the last year, they seemed to make every visit cost at least $1,000.

Today they quoted $2,000 to repair a leaky faucet. An entire new Moen, the same model, costs $79 today at both major hardware chains.

Short story, there was a $590 option available. I asked them to forget it. I felt scammed. The salesperson, AKA repairman, offered no other option. I had to call home and complain first.

Commissioning repairmen to upsell is not customer-friendly.

Emily P.

2/21/2022

I was house sitting for my mother when all of her plumbing stopped working. Showers weren't draining and all toilets ceased flushing. I called George Brazil at 8:00pm and a technician was at my house within 30 minutes. Mike B. was timely, thorough and explained all options to my sisters and I. He was very friendly and fixed the issue promptly. Would definitely recommend Mike B. and George Brazil to anyone in need of a reliable, courteous plumbing company!

Jason H.

03/11/2021

WOW I tried using this company 2 years ago. I did not know i was talking to a computer it sounded so real and i asked the person if they carry power plugs and parts on their truck for my water softener. The guy shows up and there is nothing he can do at all to get the unit powered on. He tried charging me $75 and didn't even do anything. He spoke with a supervisor and was told don't charge me since he didn't do anything.

Fast forward to 2021. I had completely forgotten and forgiven this incident and i called about getting a price for a garbage disposal i was called back Monday morning saying i'm on a block list and they can't service me!

REALLY?????? Do you want to give an estimate for a job??? Do you really never want to make money???? I was kind of offended that i was told that i was on the do not service list. I found someone to do my job that i can trust that wants to make money. Good luck and i hope after COVID you are still in business. George go back to Brazil.

Racie S.

04/03/2021

I feel like they bait and switch They advertise a good price but no that's not what you get For 355 He used a drill with snake to 2 bath tubs so not even close to 53
never again george brazil Your plumber was nice and professional but your company uses false practices
and for that big of difference you should tell people when they call I only have one day off this week

Victoria M.

2/20/2021

We just had a job done with George Brazil on our Plumbing on Friday 19th, 2021. The technician that came out was Jason Ream. He arrived right on time and he introduced himself and we did the same. After he introduced himself he explain what he was there to do and got busy right away. He did all the things that he was supposed to do, he took pictures and explained what all the work was about. Very Very Through and what a Beautiful Job He Did. And cleaned up everything to make it Spotless. We are so Proud of Jason and his work. He deserves more than 5 Stars Jason deserves 10 Stars.

We both Would Highly Recommend Him to Everyone. And we can't wait till he comes again to do another job. THANKS Jason and We will see you real soon. And Thank You George Brazil for Having A Wonderful Technician as Jason Beam. This Company is FANTASTIC AND HAVE HIGHLY RECOMMEND YOU.

Victoria & George McGavin

Jo Ann M.

07/08/2021

They charged my 90 y.o. Mom $1,400.00 to replace 2 bathroom faucets, which they stated would cost $200/each because they are all brass faucets. They also replaced a valve underneath each sink. They were there approximately 2 hrs. They did not leave any paperwork, but charged my Mom $1,400.00. So I must assume that they charged approximately $400 for parts & $500 an hour for labor. Are plumbers now receiving $500 an hour? Wow, this seem excessive and I feel she was overcharged.

Paul K.

12/03/2021

Called for an electrician. Was after hours. was quoted $250 plus parts. wound up paying almost $500 for one circuit breaker. Bait and switch pros. Still didn't totally resolve issue. Wouldn't recommend.

Yael G.

10/04/2020

George Brazil did an amazing job fixing our electricity. They came early on the weekend even though they were scheduled to come out on Monday because they got through their workload early. They also didn't charge us an exorbitant travel fee like other places we'd contacted or an hourly fee just for showing up. We estimate we saved between $400 and $500. We will use them again, if we ever have plumbing or electrical problems.

Julien D.

3/13/2020

The technician we had was great and communicative.
We had electricity down and the turning on and off the switch was not fixing the issue.
He was able to restore the electricity in the house but the pool pump was not still not working.

The recommendation from the technician was to replace the panel and rewire the pool pump for around $10,000....

Given the amount I decided to have multiple quote.

The 2nd electrician came in today and found the issue: loose wire connection at the pool switch. He did it for free and saving me a not needed repair of $10,000....

Mark R.

4/14/2021

I had a good previous experience with this company so I called them again. I had to wait three days to get someone out, but because of my previous positive experience, I thought it was worth it to wait. I was wrong.

The amount I was charged for the service that was provided is outrageous. I had a toilet that was running. The fill valve needed replacement, which takes 15 minutes. They charged me $377 for that (and replaced some other stuff that wasn't broken in the first place, like the flapper and angle stop and supply line).

I also had an exposed pipe shower that I wanted replaced. I had an identical model to replace it with, so all the replacement involved was removing the old shower and attaching the new one. Again, it was an exposed system (so no drilling holes, etc), and all the replacement involved was attaching, securing, and sealing the new system. It took him about an hour, and they charged me $800+ for it.

All told, they were at my house for 2 hours and charged me $1200+ for the work. They were professional, which I appreciated (including when I barked at them about the prices). But those prices are at least 2x higher than they reasonably should be. I could have paid an equally professional and experienced plumber $100/hr and would have saved $1k. But, because I waited three days for them to come out, I was in a pinch and needed it fixed.

Long story short: go to a smaller plumbing co. Sometimes it makes sense to go to a bigger company, but not when it's 6x more than you'd pay someone else. They have lost me as a customer, and I recommend you go somewhere else.

Lawrence W.

3/19/2020

Be very careful and find a reasonable outfit.
They generally cost almost double what others cost especially for larger jobs. These people are hi-quality in results, but with outrageous, even scandalous prices.
These guys are pretty much thieves.

William S.

07/07/2021

I called yesterday and was told that a plumbing tech would arrive between 0800-1000. At 0811, I received an email with the tech's name, Kris, picture and brief bio. He was on his way and would be here between 30-45 minutes. He arrived at 0845 +/- 5 minutes. Kris removed his mask so that I could confirm it was him. He came in, I showed him the two issues we had, which he fixed with very little problem. He was very professional. I would call George Brazil again without a doubt!!

Karen D.

05/06/2021

We purchased a water heater from George Brazil about 5 1/2 years ago with a 6 year warranty. It started leaking last night and they came out today and told me it would need to be replaced. Since it is under warranty we only pay labor which is approximately a 3 hour job. Guess what? They charge a flat fee of $879.00 in labor. That's approximately $290.00 an hour. The employee was professional, knowledgeable and polite. That is the only reason I gave they 1 star. This company is unethical and greedy. Make sure if you dare deal with this company that you ask what the flat rate labor charges are for the different things they warranty.
Buyer beware!

Gregory P.

01/07/2020

George Brazil plumbing and electric are fantastic! I had a problem with my electric vehicle charging cable. It burned a GCFI electrical outlet, damaged an extension cord, and could have caused a fire.

As soon as we discovered the issue we called a professional to help us so that we remain safe.

George Brazil sent technician Zachary Nilles who did a fantastic job of installing a new outlet to replace the one that was burned and also installing a dedicated outlet on a dedicated circuit so that we would have no further problems.

I read online that many people with electric vehicles are having these types of problems, with charging cables and outlets, so I was very happy to have a professional like Zachary fix the problem properly. It was well worth the money and peace of mind.

Thank you George Brazil plumbing and electric for a job well done! My family appreciates you.

George Brazil was prompt, professional, and communicative during the entire engagement which I very much appreciated. Nice job!

Marc L.

5/17/2020

What started with a small issue with gnats hovering around our drains in the kitchen quickly escalated into this Amityville Horror-style infestation with hundreds of small flies invading the interior of my house. Turns out, the main steel pipe running behind the wall behind my sink had corroded over the years and was essentially dripping water behind my cabinets and down to my slab. Who knows how long it was doing this but it created a breeding ground for the flies and I was also very concerned about possible mold given the insidious leaking inside my home every time we used the sink or dishwasher.

Scotlin came out and took a look and set my mind at ease - of course, the fix wasn't something I could do - it required cutting through two layers of concrete block on the outside wall (this is an old house in a historic district), accessing the pipe, and replacing it all the way to where it met my sewer line.

Speaking of sewer line, they scoped that too and found that there were cracks in that line running underneath the house. They suggested running a new line from the area behind my kitchen sink, through my backyard, and to the main neighborhood sewer line in the alley. Not a small job. When they did this they set up new access points in the event the line needed to be scoped again. All of this work took about 3 days. George Brazil (and Scotlin) were here from dawn to dusk getting everything set up.

My existing problem (the flies) is gone, and while I can't go outside my house and marvel and a sparkling new sewer line, I feel confident that the work I had done was of high quality and it's something I hopefully won't have to deal with again anytime soon. Great job George Brazil!

Chris B.

10/21/2020

They showed up to give an estimate on fixing a breaker in our panel box that had electrocuted itself. The quote was $8,000 to replace the entire box, poles, etc. We had another licensed electrician come out and look at the box - he fixed it for $250. Get quotes.

Mary Z.

09/09/2019

My whole transaction was terrible and the cost was unbelievable
I wanted 3 new toilets installed . The toilet they installed sells for $99 at Lowe's. I was charged 1000 for each toilet and installation yes3000
I asked for a price on a faucet replacement in the kitchen . The charges were for a 1000 for a faucet i
that sells for 150.
I am writing this a while after the visit because my husband had just died and I was in shock and just said yes to what the tech said. Looking over bills now makes me feel sad and angry about what George Brazil did to me.
The upfront quote was by the technician at my home .

Brenda M.

08/12/2018

Extremely happy with the service George Brazil provided..

My massive tree came down in a monsoon storm.. When the tree came down the water main was in the roots and pulled apart..

With paying for the tree removal, the broken water main and landscaping destroyed, the expenses are adding up..

The plumber with George Brazil provided outstanding customer service, was very respectful and worked very hard for hours outside in 100+ temperatures..

Estimate came in the middle of other 2 companies.. The great customer service and not trying to up-sell me was the main reason I chose George Brazil.

I will be going with George Brazil from now on..

JAnnette R.

12/30/2019

Louie has been our guy for several years now. He has always been courteous and kind. Very thorough in his inspection and has never tried to sell us an ac unit. Even though it has been a crummy unit

Before we had a house warranty. What a waste of time and money. Every year we had a problem and every year we suffered with having to deal with the hottest time of the year and every year they came out and replaced the capacitor and other parts. Several days later. Yeah for having a hot home I could not stay in.

Called George Brazil and they were out right that day. Ever since then our unit has never gone out again. Imagine that. After 5years of bad service Louie and George Brazil did not disappoint.

We have had maintenance twice a year since than. If you get great service somewhere else that is great if not I recommend calling George Brazil.

Dallas G.

6/25/2019

I have basically abandoned all interactions with the world at large for a number of reasons, most of which revolve around finding ubiquitous dark patterns immoral. Plus, I hate Yelp's censorship and community standards and don't want to provide it content on principle. So, for me to come out of the shadows to write this review, they must have really pissed me off. And, yes, they have.

We have used them and recommended them to friends on a number of occasions I now recognize, with regret-filled clarity, were all mistakes.

Long story short, I wanted my tankless hot water heater serviced and for a leaky, non-functioning evaporative cooler to be disconnected from the water source.

How much do think all of this was? A standard bi-annual thing to the water heater and, unfortunately, a mere capping of the water line with a, I'm guessing, at most, at Ace instead of Home Depot, $20 part instead of the actual problem being solved at the source like I was hoping. $250? $300? No $600! SIX HUNDRED US DOLLARS.

WHAT? THE? ACTUAL? YELP CENSORS!

So I asked the fleecer technician about my sink pressure. He nicely takes a look and, again, long story short, tries to sell me a ONE HUNDRED AND EIGHTY-FIVE US DOLLAR angle valve. This is a $15 part. He had the audacity to tell me he could hook me up with a $35 coupon.

Everyone deserves to make an honest living. I know they're going to profit on the parts and obviously labor is not free. But a 10 times multiplier feels, to me at least, like the workings of a criminal enterprise.

My experience the other day was zero stars. I give them three stars because they will actually solve your problem, in my experience, in a professional, timely manner, which, sadly, is more than can be said for other companies.

I'm moving on to Al's Plumbing.

John C.

8/29/2020

I had george brazil come out to clean out my lines outside due a clogging incident. They sent a technician out named Jesse, he came out cleared the clog and reported that sewer line was broken and i need to have it repaired as soon as possible and gave me a estimate of $8000. And reported this a good price because he cut me a deal because of pandemic. I had Diamondback plumbing come out and scoped and they said the was a belly in line and could repair it for $3000.00 if i wanted too. It was not a necessity. Diamondback repaired in It 1 day. If george brazil sends out a repairman named jesse run and get second opinion. He is trying to rip u off.

Sue M.

12/16/2021

The fresh water feed hose to the toilet in my barn bathroom sprung a pinhole leak. I called George Brazil Plumbing and asked what the service call charge would be and was told $79. Dispatcher on phone said that the service rep would customize a charge for the job. I explained that the fresh water feed hose had sprung a leak and that I had purchased a new hose from Home Depot and just wanted it installed. I had sat around the house all day and got 2 calls from their dispatch that they still didn't have a tech available. Tech arrived at 4 p.m. I explained what needed to be done and that's when the resistance began from the tech. He said that he would need to replace the water valve (which wasn't leaking), replace the feed line (which I furnished to him) and then replace the insides of the toilet tank itself (none of which were failing to work properly). I said No, just replace the fresh water feed line which had a pin hole in it and was leaking. The tech was very polite but insisted that he had to replace the everything but the toilet itself. I said No way. I want the hose replaced and I am not about to pay $300-$400 for this simple repair and that I could buy a whole new toilet and have it installed for less than that. So he replaced the line using the one I gave him and then said that he would have to replace the valve inside the tank which was working just fine...that he had to give me a custom quote which was $118, but that he had to replace the parts in the tank. At this point, I just wanted to get the hose connected and get on with my life. He replaced a part in the tank and hooked up the hose and turned on the water. No more leaks! What a surprise? REALLY?? Then he took a picture of the inside of the tank and spent another 10 minutes telling me that the only thing that he would warranty was the functional part in the tank that he insisted on replacing. Then I remembered that I had called George Brazil Plumbing years ago from a free service call ad that I had. Tech came out and looked at the toilet and announced that the cost of the minor repair would be $400 at which point I told him to leave, that I'd buy a new toilet for less than that. He refused to leave and argued with me to the point that I told him if he didn't leave, I would call the police. It was a nasty scene! Too bad I didn't remember that experience when I called George Brazil Plumbing this time. NEVER AGAIN! Stay away from this company!

Cliff B.

02/10/2021

This week was the worst week I'd had in a long time. The toilets, bathtub, and surrounding walls were overflowing into each other, and sewage was running into the backyard. I called my home warranty company (Platinum Home Warranty- a garbage company), who charged me $75 for a plumber to come out and refer me to CNS Plumbing (also garbage) to scope and assess the situation. CNS told me there was no way to unclog our pipes without digging deep into my backyard to diagnose, which would cost at minimum $5,250 (they sent me the estimate).

Anyway, fortunately, we sought a second opinion from George Brazil. Jesse B. and his associate came out and assessed the situation. Took them 5 minutes to unclog the problem and 45 minutes to discuss amongst ourselves what scumbags the previous two companies are.

Don't call your home warranty company. Call George Brazil. I wish I'd called them earlier. Thank you!

Gigi S.

5/28/2021

If you are in the market for purchasing new ac units stay away from #GeorgeBrazil. We made the mistake of replacing our units in 2019, buying brand new units. The duct system collapsed in 2020, they couldn't schedule us in and we had to wait more than a week. They came after a week and said that they couldn't do it and had to come back. And every time you schedule a service they cancel and reschedule. Stay away.

G G.

1/17/2021

Expect to pay out the nose if you call GB. They think you are an idiot and are looking to get you pay as much as they possibly can. They won't show you an itemized invoice, just give you a few options to choose from (all outrageous). With the prices they charge, their labor rate must be 3-4 hundred dollars an hour, with parts marked up and unnecessary junk you don't need included. Don't pay these used car salesman a divorce lawyer rate. Shop around with a local licensed technician instead and save a ton of money, don't give it to these crooks.

B.C. C.

12/28/2021

I have thought long and hard about posting this; but now I think I will. Years ago, we installed hot water heater with them. The technician offered me a 'no interest 24 month deal'. I signed up and off he went. He placed a great water heater in home and was clean/tidy. I was grateful. A month later comes the bill from 'GreenSky.' This is the financial institution that actually loaned me the 'no interest 24 month deal' for 'George Brazil'. It showed what I was to pay each month and it was charging 18$ interest on my normal payment! I called them and they said, 'Yes, you pay interest each month so long as you do not exceed 24 months...then you are not charged interest as your monthly payment will be 'amortized/recalculated each month to remove prior interest paid'! I said, 'WHAT? no, I am not paying anything but principal each month towards 24 months!' They said, no you did not agree to that! I argued and was confused and felt stupid; but they insisted! I called george Brazil and got a gentleman on phone who was so mean to me and I told him I would not do business with George Brazil again. He said, 'I think that is good and I will put your name on the list so we do not send info to you !' HE SAID THAT! I did not get anything in post again for about 3 years and I am glad. My final words, 'BE CAREFUL WITH THIS PLACE! BE SMART WHEN AGREEING TO ANYTHING!'. * I immediately turned to my saving and paid off 'GreenSKy' on month #2! I will never be so dumb again! There is really nothing more to say; except I would not recommend this place after the way I was treated.

Charles D.

08/01/2017

I've used George Brazil in the past and they are fast and efficient. One evening I noticed I didn't have any hot water. I checked around the water heater and found that there were water stains around the platform, but where did it all go??
Called and had them come out to replace the water heater. I was concerned about the platform being weaken by the discharged water and Josh, the tech, said it should be okay. Had them replace the old 50 gallon water heater. I thought the cost was a bit pricey, but Josh did a great job in the installation, so I guess it was worth the extra bucks.

Tom Q.

12/07/2021

All that I can say is GET OTHER QUOTES for the work that you want done. I had a bathtub drain that was not flowing. When they (2 plumbers, one of them was in training) had looked at it they said that I needed to have the drain replaced. I have a slab on grade home so I figured that they would also have to dig up from outside and remove and replace the concrete. They quoted me a price of $1800 which I agreed to and then said that they would have to cut the drywall in the adjoining bedroom and that they did not fix the drywall that had to be cut out. So in the 3 hours that they were here (including the 45 minutes they went to the plumbing supply house) it cost me over $1800 hundred dollars. Their customer service representative called me a couple of days later to see if the guys they sent were courteous (which they were) and if I would use George Brazil Plumbing again. I said absolutely not because their pricing was ridiculous. She asked if I wanted a manager to call me and I said OK. The manager called me and said that there was nothing that he could do because I had agreed to their original quote. Lesson learned.......GET OTHER OUOTES!

S W.

3/19/2019

I called to make an appointment to have my drains snaked. The woman asked if I was the owner of the house. I responded, No, my parents are. She asked if the owner would be able to call and I said yes, but I would like to know if they had appointments available before I bothered them. She said, Well, if you have them call, I can check. WtHeck?!?! You can't be bothered until all of your ridiculous rules of engagement are satisfied? If this is your first person of contact/best face forward, I have no intention of doing any business with you. Your company may find increased revenue, if you were more customer service oriented. I can see by your reviews that I'm not the only one. I was just lucky that the snotty woman who answered the phone wouldn't make me an appointment for a service that I was going to pay for.

Update after canned response: I asked your employee if there were any appointments available. I let her know that I didn't want to disturb my parents/the owners until I knew if there were any same day appointments available. I was trying to alleviate the footwork. I let her know that if there were appointments available that I would be happy to have them call. She couldn't be bothered. Not only could she not be bothered, she was condescending and rude. I wasn't asking your associate to make an appointment without owner approval. I was asking her if there was anything available. I can see by your response, that policies and procedures trump the human aspect of customer service. Either way, I'm thankful that I was able to learn that upfront. Your company culture sucks.

Dan D.

6/30/2020

Awful. Had to pay $59 dollars just to hear a ridiculously overpriced estimate. Got a stupid excuse for how much it costs just to bring a truck out. Shameful - these guys should not be in business and will not be in business if they continue these unethical practices. DO NOT USE THEM! Soooooo many qualified alternative electricians in the valley to choose from.

For all those positive reviews - I'm sorry. Yes, they have skilled electricians but you can find many other skilled electricians that would have done the same job for a fraction of the price. Spend 2 minutes online and you'll find 100 better options. Pisses me off that this business is taking advantage of so many people. Please do not continue to support this business. It's just wrong.

Even better with this comment Dan so sorry to hear you were unsatisfied with your quote. You are more than welcome to call our office and speak to a manger if you would like. We can be reached at 602-257-9000. A real business would be calling me back not the other way around.

Betty G.

10/12/2020

As long as I can get Tyler to do my HVAC work, I'll stick with these people. Tyler arrived early in the window of the appointment and got right to work. He did not try to convince me to fix something that was not broken and carefully showed me the items he cleaned and the tests he'd run. Very concerned that I be happy.

I've dealt with this company for years and not always been pleased but Tyler is a new breed of employee. Ask for him for HVAC work.

Mary R.

5/20/2020

They will call you 3 to 4 times before they arrive. My pet peeve is everytime I have used them they try to upsell you. Then tell you the work won't be guaranteed. What a rip. I won't call them ever again.

Kerry B.

10/02/2018

Hi Shawne, I appreciate the response, that does say something, however no need to further address my issue since it's now past tense. Good luck
I hope things improve you never know when we will need another plumber in n emergency.

Sonja T.

05/04/2020

The technician we had - Donny - was very professional and kind. I would give him 5 stars.
However, there are multiple reasons why I would not recommend George Brazil and won't use it again.

One - the company had a $93 special for a drain cleaning and camera inspection. I was told on the phone that I would pay 59 for coming out and if we qualified for the 93, the 59 would be waived. I explained in detail my problem, especially that this was in the kitchen drain. We suspected a small leak somewhere so we really wanted the camera inspection.
When Donny came out he told us that they don't run the camera through kitchen drains. I should have been told that fact at the phone - Most likely I would have gone with someone else.

Two - Donny cleaned out the drain from the outer clean-out, there seems to have been a clog so that was successfully removed. We discussed the possibility of a crack in the drain and Donny gave us a rough estimate to replace the drain - around $2000, close to $3000 if we wanted the wall fixed after.

Three - I talked to a friend who told me they had their entire brick house - 1000 sqft drains replaced a few years back, including the drains to the street, ALL for $2000. Yet, George Brazil wants to charge more than that for a relatively easy accessible drain? Insane!

Four - We got water leaking again the next day (thank goodness, so that we investigated further) Because my husband is handy and I don't have 3000 laying around, my husband opened the brick wall from inside and located the leak within 2 hours, a hole as big as a finger! He is currently working on fixing it and will do so probably under $50.

Five - I got two estimates, one that included a $140 Silver plumbing membership. I was not told about this, and there was no info in the estimate. I did call and Donny explained the charge very promptly. But I am still not happy with stuff like that being snuck into an estimate. This is the reason why I am often so hesitant in getting home services because it seems so many companies are just not honest and upfront.
Should have checked yelp first as I usually do.

Do yourself a favor and look at some of the better alternatives at yelp.

Laurie S.

04/04/2020

Do not use George Brazil. I set up an appt for a plumbing issue and was given a six hour window for today, 12pm to 6pm. At 5pm, I call and speak with Cynthia and I'm asked if it can be rescheduled for tomorrow. Really??? I know we have the Covid 19 situation, however don't advertise on television that you will take the necessary precautions, I think no one was available or did not want to come by. SKIP George Brazil. I'd give zero stars, that is not an option. Very poor customer service.

Gary L.

11/01/2018

Out of their minds Prices $438 to reset a toilet if everything goes well? OR $878 for a new toilet installed IF all goes well.
Or $2,100 for new toilet and a custom drain job !
The house is a 1960 do I just assume they will drill 2 new holes for mounting but it's like a gold strike for these folks. I have rentals in 3 cities in the Phx area and sad to say these people will not be called back.
I'm looking for a plumber , not a doctor!

Dan S.

11/18/2018

Had my new sink and my new water supply hoses (which I purchased from Home Depot) installed by George Brazil plumbers today. Very professional...gave me the price before starting work. The work seems to be very good quality. But I felt like I was mugged.
One hours work... they supplied and replaced the water supply valves and installed my sink. One hour....$404! Quality tradesmen earn their pay.
I would have expected to pay about $200...tops.
Oh yes...I called one dayand they showed up the next day and in a timely manner. But $404!
Dan Schneider
Gilbert, AZ

Ronald M.

2/20/2021

I had a blockage ib the kitchen sink I removed the plumbing and no blockage there so knew it was in the sere line, ran a hose into sewer line and water
came out vent pipe, so I knew from past experience knew it was in sewer line. tech came out told him sere line needs to be roto rooted out. so he proceeds to take out all the plumbing under sink ran camera down and yep blockage, ran a snake down but did not use one for sewer lines just small one for toilets sink etc, had no cutters for tree roots or anything basically
just punched a hole thru the blockage with it. now if he was smart all he had to do was run the snake down the cleanout plug out front there are 2 of them one to house one to the street there was no need to be in house, charged an outlandish fee and then was pushing hydro jet for outlandish price and sell you on lifetime warranty, its a hit or miss with them, some may be good others like this guy never did get a clear cut answer, so many plumbers as I found out charge 1/2 the price. so not using george brazil anymore

James R.

3/14/2019

I needed a ceiling fan hung from a very high vaulted ceiling. If it weren't for the ceiling height, and my fear of heights, this would have probably been a DIY job. In fact, I had already purchased the fan and all installation hardware.

Due to the complexity of the job, I wanted a licensed and bonded pro to complete it. I'd never used George Brazil before, but knowing they're one of the Valley's premium electrical, plumbing, & HVAC contractors, I expected them to be on the pricier side.

I will say that this is a case of getting what you pay for. Every George Brazil employee I talked with was super helpful and professional. Scheduling was easy, and the ceiling fan install was completed same day. The tech they sent was very knowledgeable and professional, and even cleaned up debris on the floor once the job was done.

This job cost a little more than I would have liked, but I'd recommend looking online and in the paper for coupons. You can always ask for discounts too.

In the end, George Brazil's tech did great work in a very timely fashion. I had the peace of mind knowing my job was done by a certified pro.

Russel S.

07/07/2018

Terrible don't waste your time
Guy showed up atb4:30 after saying be there between 1and 2 than says cant help
Because Ac unit is on roof which two story doesn't even check to see if roof access from second floor which right at top of stairs right outside my door ..tell me how can give me number of another company...its 5 o'clock waited all day for him...and just blows off ...take your business some where else...

Mickey B.

02/09/2019

They missed appointment on scheduled day due to unforeseen conditions on a previous job. We were miffed but a manager called and got a plumber out at 9 am on a Sunday and on time, and lopped off a few bucks. Thank you manager Tony, that was the right thing to do and you were very kind and generous.

Ultimately we are very satisfied with the six jobs he did that day. Workmanship, knowledge, friendliness, and trustworthiness are words that come to mind for plumber Tom.

Still can only give four stars as the price is still on the high side even with the discount, but I have high confidence in the work.

I Love C.

11/14/2018

Darryl is the best!! Ask for him! He does a great job and he tolerated me asking him a million questions about my homes plumbing.

George Brazil has very fair prices and they respond quickly. I called them on a Tuesday afternoon and they sent Darryl out the next morning! They do a very professional job, and they won't quote you for stuff that you don't need.

I've used this company three times so far, and I always look forward to using them in the future!

R R.

05/04/2021

Everything was great. I was so relieved when they showed up quickly after our water meter started leaking (on our side not the city's). Mike and his partner worked diligently to find the leak and efficiently until they got it done. They explained everything as they went and kept us well informed. They were kind and Mike's reassuring tone gave us peace of mind. I have never been disappointed when I call George Brazil. They come with a loaded truck so they aren't running for parts and supplies. I definitely would recommend them!

Brett F.

10/05/2020

Saw the 40 dollar diagnostic fee which sounded like a good deal because we figured an outlet not working wouldn't be much trouble. As soon as they got their they informed us it was 250 dollar troubleshooting fee. Just beware the diagnostic fee is just so they can walk in your front door, it has nothing to do with them diagnosing the problem as you would believe. So they get you to hire them by advertising one price and then as soon as they walk in your door they change the terminology from diagnostic to troubleshooting and the price goes up 6 times what you thought.

Lori R.

1/31/2020

Had a clogged drain that waS clogged pst the sink. Called George Brazil, Donny came and got the drains working again. He left his work area clean. Donny worked with me on making a plan for future work to clear out these 1960 pipes.

I have hope that everything will be working properly soon.

Thank you Donny and Brazil

Anniebelle H.

8/29/2017

If you want to overpay, call these guys. I got my tankless water heater replaced with a Navien for $2,600 by a licensed plumber from the Navien site Mesa area; even though I live in Peoria he came out. These big dogs charge 5k! Parker does too. They have high advertising overhead, Kurt Warner etc. I am surprised he puts his good name to such a rip off company.
I had other bids in the same ballpark I paid, so they are out there, you just have to look.

Robert S.

3/24/2021

James S. recently serviced our York 5 ton AC. He installed a hard start kit and taught us a lot about the system, was very knowledgeable, and went the extra mile to clean around and under the unit, informing us that pigeons had been congregating there. We would definitely have him come back again when it is time for future service.

Rail W.

8/24/2020

I never leave reviews. This experience was just unacceptable. I read reviews somewhere else obviously because the ones I saw were good. Dispatch was good and that was it. The estimates were outrageous and just kept going up. They came out to do a big job, first day they did work. Second day, not sure. Then the estimates kept going up so had to call another company to finish the work. They just didn't seem to care. When they were here, they would pack up around 4 and just leave. No word, no nothing. To reiterate what Lawrence W. said about them being thieves, that's an understatement. Not exaggerating, even one of the other plumbers that was here was shocked. Such a huge let down for such a well known company

LaVerne P.

5/24/2017

Had a pretty leaky pipe from not being able to finish a repair job I started due to some slight complications. I should have just shut my water off at the main and called it a night. Instead I reached out for help. 2 hours after the initial call to have a tech come out and a $125 emergency fee the tech gives me a quote of an extra $190 to replace a $6 valve and line. Both things of which I already had. And that could possibly be just the beginning. I paid the tech the emergency fee and sent him on his way. The ring from the nut was stuck to the pipe due to calcification so I couldn't get the new line on. Simple removal when you have the right tools, which I obviously didn't have. Definitely taken advantage of at a time when I felt a bit desperate.

** Update: Bought myself a dremel, cut the nut ring off and replaced the valve and line.. myself. Fixed! Pft!

Tim S.

3/20/2020

This company is a money grabbing customer LAST organization. I have a need for a small job-- $100 at best. Before the do anything they set a full day window that they can schedule anytime. And you have to pay $89 as a dispatch fee. Seriously??? $89 to quote out a job-- and they $100 job for them would turn into a $800+ bill they would need. Trust an insured and bonded mom and pop shop. Plenty of plumbing companies out there that could use the work and the support of small businesses.

Don P.

01/12/2018

A company that really values its customers.

We hired George Brazil to fix multiple electrical issues. While most of the issues were resolved, we did have two lingering issues that were not handled well. I raised the issues through George Brazil's management and they have agreed to resolve the issues. With the exception of a small blip in overall service, I have found George Brazil to be a reputable and professional company that truly values customer feedback and is dedicated to showing their customers that they are valued.

I will be using George Brazil's services in the future.

Ludwig S.

01/07/2021

We moved into a rental and had electrical issues immediately. I called George Brazil and they sent an electrician, who's name was John, the same day. John was very nice, very professional, followed Covid precautions, and went above and beyond to make sure all our electrical issues were fixed (and there were a few, due to desert rats chewing through wires). He worked well into the night!! I would absolutely recollection them!!!!

Art B.

01/02/2015

Never again. Folks on the phone were nice. The technician was nice enough. But a window of 12-4 p.m. for an appointment is already sending a message that they think their time is more valuable than yours. The call that they'll be there in 30 minutes? Actually means an hour and a half. And are you kidding? Nearly $400 to run a snake down a simple single drain?

No thank you, George Brazil! If he's deceased, he must be spinning in his grave! A trip to Home Depot and the purchase of a $20 drain snake solved the problem in two minutes. Any drain, anytime, $99.99, the advertisement reads. Read the fine print. From an accessible exterior cleanout. Let me translate. Any drain, anytime, unless it's a typical drain problem you might encounter in a residential home.

Extremely deceptive company. Just think, they've even posted a photo of the deceptive drain clog promotion on Yelp themselves! Not even considering that a misleading ad relying on fine print is inappropriate reveals a corporate culture in need of reform.

Gary L.

10/21/2020

We have used this company twice and both times they have outperformed our expectations! Today, Adam Garza came out to give us a proposal for some plumbing work! He was knowledgeable, professional and straightforward! He made some recommendations that saved us a lot of money! I highly recommend George Brazil for plumbing or electrical work!

George M.

01/04/2017

My mom needed some minor plumbing work done in her townhouse. I called #GeorgeBrazil and received this heinous estimate for more than $3000!!! Be sure to take a close look at the estimate pictured below. Each line item has a quantity column but no associated price column. All the ones in the quantity column add up to more than $3000!!! How does that make any sense!! When we had the home inspection during the escrow process the estimate for repairs was less than $200! And the inspector said the only repairs we needed was plumbing. The plumber (Brazil) admitted the total labor time would take about 2.5 hours! With this estimate that means somebody is getting rich very fast! That is an estimated $1200 an hour for parts and labor!!! #GeorgeBrazil , do you really think an 88 year old woman would authorize this ridiculous estimate! Go pound sand!!! You should be ashamed of yourself!!!

My response to George Brazil in regard to my review posted herein.

Marc E. (from George Brazil) claims they never changed us a cent and summarized all the work they were quoting. Sure, they quoted exactly that. My problem with their quote is that each line item does not have an associated price. When a quote is created there should be a line item describing the work to be performed and it's associated cost. A quote can have several line items of work that is to be performed with their associated costs. Then at the bottom of the quote all those line items are added to arrive at a subtotal. The quote that was provided to us does not have any associated cost for each line item. If you look closely at the quote they all have quantity of one and then at the bottom of all those ones when you add them up it comes out to $3000+. My complaint was how can a quote total more than $3000 yet there are no figures above that subtotal to add together to arrive at that figure? Let me finish by stating that I had ALL the work completed this weekend, 1/7/17, for less than $800! I am NOT exaggerating my review. I really did have all the work I needed done completed for the amount I stated. And, I also purchased new faucets and plungers for the kitchen and bathrooms and repaired the leaks in the bathroom and kitchen sinks.

Cindy M.

7/30/2017

Our home had a power surge on Saturday evening and knocked out the electric in my husband's den and our security service. On Sunday morning, I decided to call George Brazil Electrical on a whim, hoping they would take a Sunday call. YES! they did have a field service rep available on Sundays. At first, they gave us a 6 hour time window which was agreeable because I had planned on being home all day anyway. But, again, we were happy to receive a call a few hours before the window and the rep could come immediately.

Gabriel S, the George Brazil Field Rep, listened to our issue and then gave us all of the possible problems that could have been responsible for our outage that not only affected my husband's den but our security system.

He then gave me quotes for the initial and most optimistic fix, setting my expectations that it may not help the problem. Fortunately, again, we were happy to find that the problem was from several old fuses which needed to be replaced. Since the home had the original arc fuses (14 yrs old), I decided to replace all 6 at a reduced cost for buying multiple fuses. We also discussed adding a two whole home power surge protectors to our panels, (large home had 2 panels).

Gabriel was efficient and knowledgeable and kept us up to speed every step of the way. We even discussed some other lighting projects that I needed to complete in the near future. I highly recommend him as a field rep.

I have always had a good experience with George Brazil Electrical and will continue to use their services in the future.

Mara T.

8/16/2020

A week ago we had an electric emergency at our house -- and as always, such situations usually happen Friday night or on the weekend..., right? We already had an excellent experience with George Brazil A/C and Plumbing departments, so it was a no-brainer that we called George Brazil Electrical. Saturday around noon, Scott, an electric technician with vast experience, arrived at our house. Professional, knowledgeable and polite, he went to work and about an hour later he presented us with several repair options. We never felt that he was trying to push more repair than necessary today -- but he explained a broader plan going forward. I wish all service companies had the honest and transparent work ethic that George Brazil applies at all stages! We give Scott an A+ for educating us about our breaker box situation and for doing a superb job! Thank you! Florence&Todd in Glendale

Melahat L.

12/18/2019

I am so disappointed with their work. I gave them most money than other construction work companies and this is what I received from them. Not quality work. I just find out another bad work they put in my kitchen. I have to have someone else to fix it. After paying them over $5400.

I reviewed them earlier and company post back stating give us a call we will move the outlet, which they put just next to the opening of a linen closet door, means you can't open the door unless you unplug what you might have plugged at the time. I called them but they never called me back. What that tells you. They say that to make them selves look good, but won't call back.

Let's see if they will fix the bad work they gave me in the kitchen and bathroom.

So so disappointing and makes me sad.

Kat M.

9/24/2014

PLEASE never use GEORGE BRAZIL services for ANYTHING !!!

Wow these guys are thieves!

I got a 1900$ quote for a install of a kitchen faucet and 2 bathroom faucets (that I supplied) and an install of a sink incinerator that they supplied!!!! Are you kidding me!

DO NOT FALL FOR THEIR TACTICS!

I called another plumber who spent 6 hours yesterday doing the same install for 550$!!!!

Lisa H.

03/10/2020

George Brazil has a FLAT RATE FEE OF $462 TO SNAKE A CLOGGED DRAIN!!! Unless you like paying mega bucks for something others would charge 1/4 for, DONT EVER CALL THEM IF YOU VALUE YOUR MONEY!!! I was told this was the flat rate by Josh Cook, one of the managers after I called later to say there must have been a mistake.

Here's how it went:
I called, I asked if they could come out today, because it was an Airbnb and I told the tenants I would fix it immediately. I called at 9 am. They said there would be a trip charge (I think $69) that would be waved if I used them to do the work. At 4PM they arrived. He took a look at my slow draining kitchen sink and came out and told me it would be $462!!! I couldn't believe it! I said there must be a mistake! You can't charge that much for a snake! He said it was their flat rate fee. The tenants were there, I'd waited all day instead of calling other companies, and I felt stuck ... plus I would have to pay the damn trip charge if I didn't go with them. So I signed for the service, knowing full well I would talk to their manager before I wrote terrible review to give them a chance.

so I called this morning, I explained to the manager that the technician was done snaking the drain and had it cleared in 20 minutes. Then he went and got a camera to scope it. All in all he was out there 2 hours ...( trying to take a lot of time since I complained so bad to him.)The manager said that $462 is the flat fee they charge for a slow drain!!! He explained they had to pay their technician and overhead. I said $200+ an hour with no parts was rather steep, and that I'd never written a bad review before in my life, but I'd be writing one for them on the major sites. Then he had the audacity to say, LISTEN LADY, YOU ARE OBVIOUSLY TRYING TO EXHORT ME. WHAT DO YOU WANT? Implying he would give me money back. I replied it was they that exhorted me and told him I didn't want anything from them!! After all, I had signed for it, they gave me the service. And now I'm free to write my reviews! I just wanted to hear why the management thought they could charge so outrageously. He said that all plumbers charge the same price. They just tell you small price, then get you in the end. I told him I'd be sure to mention that the manager of George Brazil feels all plumbers charge $462 for a clogged drain since everyone obviously charges that much.

So, I advise you to read the other 1 star reviews and find out for yourself ... THEY CHARGE OUTRAGEOUSLY FOR THEIR SERVICES!!!!! STAY AWAY!!!!

Kelly C.

7/31/2014

Brazil came out to fix my AC this morning and were.... WHAT?! And hour EARLY?! Whoa. I don't think any tech has been an hour early for anything I've ever scheduled. Ever!

The pair of techs were super nice. They came in, laid down mats and got to work. They were patient with me even though I had no idea where the breaker box was. It was in the pantry, by the way. Who knew?!

They warned me before making loud noises which I thought was nice of them and cleaned up well when they were done. They took the time to go over the new system with me and answered all my questions even though the user's manual was sitting right there.

I'm overall very happy with their service and now I'm sitting cool once again.

Mick C.

6/28/2019

We had a great experience with the plumber we worked with and the company as a whole. Everyone we dealt with was courteous, efficient, clear in communication and professional. We were so impressed we signed up for their platinum service agreement and had them knock out a laundry list of issues. I believe you get what you pay for. Almost all the work we've had done was to correct work done by some one else we thought was cheaper.

Ricardo explained what he was proposing and then answered all our questions before moving ahead. We had an issue with a tub we had installed by a different plumber. Ricardo reinstalled it and explained what had been done incorrectly and how he fixed it. When we later discovered another leak he was back out next day and diagnosed a manufacturers' defect causing the issue. George Brazil contacted wayfair (where we purchased the tub) to get a replacement part on our behalf. We wound up getting and entirely new tub as a result. Reinstalled all under warranty.
Though the entire process Ricardo and his supervisor took ownership and worked to resolve the issue to our satisfaction. It was clear this wasn't a transaction but a relationship with a trusted contractor that wanted us to be happy with the outcome.

We've worked with many contractors over the years. Our experience with George Brazil stands out as among the very best.

James M.

04/12/2017

I scheduled an appointment for electrical work that I need completed immediately. I schedule an entire day off work to be home for the electrician to come and I get a call 2 hours before the appointment that they won't be able to make it and would like to reschedule for next week. Very unprofessional and didn't really seem to care about the inconvenience it caused me and my work schedule. Very very disappointed.

I intentionally scheduled with George Brazil because I thought the customer service and responsiveness would have been better than the standard electrician. Obviously not....probably worse.

Update: 20 minutes after posting this review I got a call from the service manager offering to have someone at my home within 1 hour and they will give me a $50 credit toward service. Yeah right...I wonder why they called...maybe to have this review removed???

Sarabear B.

07/11/2014

I purchased my A/C from George 2 years ago. They gave me a screaming' deal and lightening fast service. I called them on a Monday, and within one week, the A/C was installed and working beautifully.

In addition to a deal almost $700 lower than any competitor, they provide 3 years of maintenance. They called to schedule appointments at my convenience and were a pleasure to deal with. The technicians were clean (no tramping dirt through my house), communicative and friendly. They did a good job and arrived when promised. I would gladly buy another air conditioner from them.

Bob S.

12/26/2017

After years of working with one of GB's competitors, I decided try George Brazil. Scheduled an appointment at my residence for between 8 and 12. Not unusual, but GB should note that competitors are narrowing their range to be more customer friendly. I told the rep I needed to be at work at least in the afternoon and he promised to get someone there first thing. I get a call at 11AM and I'm told someone will be here by 11:30. I reluctantly agree - at least so I can get an estimate. 10 minutes later I get a call saying the technician can't make it and can I reschedule for another day.
Half day wasted. This afternoon I'll find a licensed and bonded small business-person, the kind that still treats customers well.

Laurie S.

1/13/2019

Installation was poorly done. They have been out 3 times and it, the Heater, still is noisy. Won't use them again.

Helen S.

7/19/2019

I had two problems with the plumbing in my home; drainage from the washing machine, and a squeaking toilet. I have used George Brazil in the past and know that they do quality work so I called them.

John was my plumber, a really excellent efficient plumber; he explained what was needed in words I could understand and he fixed everything.

Besides all the good work he did he was patient with my questions and he also was on time!

Rebecca H.

04/02/2018

We didn't end up using their services because their prices are ASTRONOMICAL. We got new countertops installed and to hook up the plumbing to the new sinks (connecting a pipe and putting the faucet on) was quoted to us at $1500. Are they insane? How are they still in business?

Helen G.

3/20/2018

The first part of my original review appears to have disappeared. I found out that their service call was $39. and change. This seemed quite reasonable. I explained what and where the problem was and in 2 or 3 minutes he fixed it....there were two loose screws behind a switch plate.
And for all that work I was charged $167.00. I paid and got rid of him. When I called their office someone told me, well we gave you a $20.00 discount. What a scam. Never again!

Diane D.

12/31/2019

$$$$$$$ I had a slight leak in the faucet in my bathroom. I called George Brazil to come out. Although they charge $39.95 for a service call if you don't hire them to complete the job (most other plumbing companies have free estimates), they were able to come out quicker. Turns out I needed to have a moen cartridge replaced. Cost $414.00. Ridiculous!!! While the service man was still at my house I called another company and got a quote for $225.00. Significant. although I had to pay the $40 service fee, I still saved a significant amount of money. I'd suggest you call around if you need any plumbing work done so you don't OVERPAY1

Mary Jane N.

12/28/2019

I arrived home from being up North to find no power. Called my electrician and since it was evening, he said he would locate main circuit first thing in the morning. My electrician called and said it might not be til Monday. I had to stay in a hotel with my guest for the holidays so I needed other options. He told me G.Brazil seems to be able to get the part quickly. I knew it would be more $$$$. My electrician told me he would do it for $350; my bill from G.Brazil was $1274. I would have been fine with $700 giving the tech told me they paid $400 for the part, and it had to be delivered. It took less than 3 minutes to install.

Adam H.

04/06/2019

Soooo overpriced. Almost twice what another licensed company offered. Definitely shop around because I guarantee you can find someone cheaper than them to do the same job.

Laura P.

3/27/2017

I needed an electrical professional to come out and take a look at some previous work done at the home I had just purchased. Mark came out and went over the entire property with me, he was thorough and I felt much better after having him come. He went above and beyond the call, even allowed me to take video of what he was telling me so I would not forget later on.
Very happy with Mark, (he's a keeper), and George Brazil.

mark k.

7/31/2019

George Brazil employee (Tony) did contact/follow up with me to explain their business practices along with a rational for their pricing structure. From their standpoint, I get it.

On a positive note, their employees are VERY competent and they do have many employees, trucks and supplies which makes for a positive outcome all done in a timely fashion.

John H.

06/03/2020

Really bad experience! Do not use them! Gouging, and customer service that could not get a service time right! Left me waiting all day with a no call no show after confirming they would be there! Set up time again the next day with a big time window, only to show up late! Seems only their expensive time is important to them!

Evan G.

1/22/2017

Called George Brazil when my kitchen sink backed up and the problem was beyond my ability.
I found a coupon on their website for $99.99 for a drain clean out.
The tech, Scottin showed up at the scheduled time, did the inspection to find out where the problem was and after running a snake to clean out the plug, the drain works great.
Scottin was very friendly and informative. He advised of the need to consider a future visit and suggested a high pressure cleaning of the pipe.
It was above my budget and I advised him I would consider it for the future.
There was no pressure and they did clean out for exactly the quoted price of $99.99.
That was very surprising as it always seems that when I have a problem, it could be a minimal charge or a worst case scenario. Seems that I always seem to get the worst case scenario.

Thanks George Brazil for prompt and courteous service.

Carol C.

04/06/2018

I recently have given a very bad review of their cost to fix my washing machine hoses. They got in touch with me right away and looked into the charge.
it seems the tech charged me the wrong rate. i received a 200.00 credit back. That is customer service!!. Even tho I got the credit I feel the price was very high and thats the reason for my rating.
C. C.

Khristine F.

3/17/2018

I thought I was calling a reputable plumbing company. I call when they open tell them I have a leak and Haven't had water since last night. They continuly pushed it back, here I am sitting here at 7 on and I get a call from someone who speaks very broken English something about can't find the house!!!! Can't speak English and left me sitting here all day. I will never recommend this company again.

Cathy W.

3/21/2018

WE HAVE since come to an agreement which is mostly okay. Still was expensive for what was done but a least reduced the bill. ----
EXPENSIVE! replacement of ring in toilet, handle and spout on bathtub, almost 900.00. I had a very small leak coming from under the toilet meanwhile the handle on the tub broke. I hand a dr appt and arrived just as plumber was going to leave. He had replaced my handle with a cheap chrome and clear plastic. He said my husband approved it which was true however, plumber should know better. I went to get a brushed nickel replacement and he put it in. I have used this company once before for AC but will never do it again

Spencer C.

03/08/2017

Needed a new hot water heater and the plumbing company I had a service agreement with came by and gave me a standard quote to replace the unit. I decided to get a second quote to check their number.
Caleb came out and diagnosed the situation and found some existing plumbing issues I was unaware of. He suggested the correct configuration for a new hot water heater installation that would alleviate these issues.
I chose to go forward with the installation because of the level of effort Caleb put into finding the right solution.

Marcy A.

1/16/2019

Since George Brazil did an amazing job when we first moved into our new home, we decided to call them again to have them do some extra work on our plumbing issues. Armando was our technician this time and he was wonderful. He was polite and professional and outlined how he would address the issues we needed to be fixed. Armando was pleasant and very knowledgable; he kept us informed of his progress throughtout the process and addressed any questions we had. We are very happy with his work!

Philip G.

05/08/2019

We use GB for all of our plumbing and electrical needs but one electrician who recently serviced our electrical needs, John, was outstanding. It is great to find people who take pride in their work and provide superior customer care.

Lois D.

12/12/2015

EDIT: I was contacted this morning by the company, who basically told me they overpay for parts and don't make much money off of them. whatever, thats their business. In the end, they credited back $200. THANK YOU George Brazil for helping to make the situation right, and for the very quick response!

Please note: The service I recieved was awesome, the guy they sent was fast and very nice. I have no issues whatsoever with the installation, or the service I recieved.

I feel like I was duped. I guess the moral of this story is trust no one even big name companies with generally good reviews. I had a garbage disposal replaced and while I thought the quote seemed high, I don't know anything about them so I went along with it. I was quoted over $700, and when I looked later I found the disposal sells for about $250. I was charged for 2.5 hours of labor for an install that took less than 30 minutes. So basically I was ripped off by about $400. Of course they don't show you a breakdown of parts and labor cost, they just say sign here.

Michelle M.

7/13/2018

4 years ago I bought a brand new unit and ducting for my condo from George Brazil. That process was awesome and I was very pleased. No issues at all till last week when I woke up to warm blowing air. I called and same day Marco came out at 9:00 pm on Sunday in the dark and within 30 minutes had a temporary fan on the unit condenser getting us much needed cool air! Today Marco came back to put on the permanent parts. I loved that Marco returned today to finish the job. He was very professional and efficient and provided excellent customer service. Definitely happy I chose George Brazil!

Arny P.

1/19/2018

Friendly and professional but...
I can not recommend this company because of their prices. I understand the convince of having parts on hand and quick dispatch of techs but paying nearly $200 for 15 min of troubleshooting an electrical switch seems outrageous. I was never informed of the cost until the job was done. I would never have gone forward otherwise. I would have expected a min trip charge of maybe $50 or $60 but this was beyond overpriced. I could understand if he spent an hour or so and had a difficult job but not for a simple fix. Sorry guys but I'll be going small & local.

John S.

07/08/2018

Seriously overpriced.

I have a rental property that had a leaking toilet. Tech arrived as scheduled, determined the problem and provided a quote. (Wax ring under the toilet - $400) I thought the cost was absurd, but I had a tenant that had been waiting for the repair.
I'm pretty handy, so I normally do my own repairs, but I have been very busy lately. I know what it takes to replace the wax ring and it shouldn't cost that much.
Later in the day, the tenant called to say the handle on the toilet was broken. I don't know what happened, but I sure wasn't going to have George Brazil back, even if they did it. I took the time to do it myself.
George Brazil will never be allowed on any of my properties again.
Rating should probably be lower.

Barbara D.

2/20/2017

Had a good experience with the George Brazil crew. Altho I contacted them on a weekend for a non-emergency, they were able to get me scheduled for Monday. They called to confirm the appt and sent a confirming email and another one to introduce my tech John, to provide his photo, and to let me know that John was on his way.
The technician was very thorough and was able to quickly diagnose the reason that the circuit kept blowing--cat hair in the surge protector!! He also gave me some recommendations on standardizing and upgrading my electrical service. John was very patient with my little yappy dog. All in all, I had a very good experience with George Brazil. I do have to say, as others have mentioned, that they are a little pricey--but at least John was able to give me the cost up front.

Barbie M.

7/24/2018

We just moved into our house and called a few HVAC companies to help us figure out what was wrong with our a/c. Mark came out for this company and was the only contractor to actually get on our roof. He gave us what he thought was the best solution. 5 min later he came back and told us after talking with his boss, he thought we needed to fix the existing system, the cheapest option I might add. The next day they had Mike over to give the system a thorough going over and he discovered that the system had been connected wrong. Within three days they have fixed the problem and have done all they can to help. They have all been genuine and honest. Definitely recommend them!

Jeff W.

6/28/2015

We scheduled an appoint the with George Brazil to fix our water heater that had stopped working. We rent so we confirmed the appointment as well as our landlord confirmed the appointment. My wife sat around for 7 hours waiting on them. They had originally gave us a 4 hour window that they would arrive. My wife called at the 4 hour mark and they told her the tech was in his way. After 3 more phone calls and 3 more lame excuses from George Brazil we were told they were not coming. Thank you for wasting an entire day for us George!! We have now scheduled with Parker and sons. Horrible business from George Brazil!!!!

**** UPDATE****

We scheduled service with Parker and Sons...they showed up on time, were amazing and diagnosed the problem in a timely manner. Although we have to replace our water heater, Parker and Sons did an amazing job!!!! Don't waste your time with George Brazil!!!

Brad N.

01/10/2019

They did an excellent job(9hours) on fixing broken pipe which got tangled in the roots of our old olive tree. It was costly,$5800.00,but I'm happy with the quality of their work,and the very respectful and knowledgeable plumbers that did the work.

David A.

8/25/2015

I had George Brazil come to my home to give me an estimate to put power in the ceiling so I could hang a ceiling fan. All I wanted was the power put in the ceiling. The rep wrote up a bid that was expensive enough to completely replace my electrical panel. He also tried to sell me a maintenance plan that included exercising my breakers. $500 just to exercise my breakers, really? The bid came to about $3000. When I said no, they sent another sales person over to help convince me to buy their service. I felt like I was at a car dealership trying to buy a car. They were rude and pushy. I finally had to tell them to get the hell out of my house and I made them wave the service call fee.
Do not call George!

G. Joe S.

2/17/2021

The service was good, but I now think the quality of the service is to get you to sign up for the we will service you house every year plan. Well, I moved for a 20 year old home into a brand new home that does not require any service. They called to service the old house, I asked if they could transfer the contract to our new home, wow, yea for $100. I will not use them again. Here is the response I got: First, I want to say Congratulations on the new home! We can absolutely transfer the membership to your new home next year, just so you know there is a transfer fee of $100. I can set myself a reminder to reach out to you this time next year to see if you are ready to schedule. If you do not want to transfer the membership to your new home, the new owners of your previous home can also have it transferred into their name for the same amount. Please let me know what you would like to do!

Charlie M.

02/07/2018

Had another great experience with George Brazil. Hot water heater ruptured on a Sunday evening. I filled out their appointment request form on their website at 6:00 am on Monday morning. By 6:45 am they called me and arranged for the hot water heater to be replaced that day. The technician showed up on time and the work was done within a couple of hours. The technician was very professional and I enjoyed chatting with him. Very pleased with this company!

Linda M.

11/29/2018

Michael was very knowledgeable and helpful in explaining the work he recommended. He pointed out potential plumbing issues and we feel much reassured that he's helped us avoid problems in the future. Michael is very personable and takes the time to discuss what is being done and why. Highly recommend him for all your plumbing needs!!

Aaron M.

11/28/2016

Jason was fantastic, very nice guy, explained everything perfectly and the work was done complete and better than the original wiring.

The whole George Brazil system is very nice, quick service, everything is upfront and in the ipad. You know what you are getting before they even start and how much it will cost.

Mandi S.

4/15/2017

If I could only rate them zero stars I would. I was pitched a new unit by rusty who we really liked. Then on the day of the installation two very young men show up. I had a bad feeling as they didn't look over 18. They noted one was training. About a half hour in, they knick a water pipe and all of a sudden there is water pouring through the ceiling. 3 rooms damaged, and a total loss of our items. They were horrible to us. We had to live in a hotel for a week after the damage which they never compensated. They admitted fault but never replaced our items, and never returned our calls. Their customer service is among the worst I've ever experienced. Please do not use this horrible and unethical company. They left a family high and dry(well flooded technically)

Michael K.

08/11/2015

I had the guy come out around 7:30pm as the line between our toilet and sewer main appeared to be clogged (any water run in the house backed up to the toilet). He camera'ed the line and snaked it and it seemed to fix the issue. After he left though I started running water and found while slightly better, the water still eventually backed up. I called him back the next morning and he brought a larger piece of equipment and completely cleared the drain this time. I should have brought this equipment last night. There's no charge. No trip charge... nothing! My experience with service companies is they always charge you for something but George Brazil took care of it.

I'm very thankful for the professionalism and cleanliness (and despite me telling him he didn't have to put his booties on (shoe protection) on our tile floors, he did anyhow!)

Patti C.

10/03/2018

We had our annual plumbing review done on Monday, October 1, 2018. Mike Schuett came out to do the inspection. He clearly explained any preventive maintenance needed, if we should choose to have it done. It turned out to be couple things on the water heater and the pressure regulator outside. Once he got our approval he went to work and showed us as he completed each task. Mike is very personable, so I really enjoyed interacting with him as he went about business. He also went through a possible option in the future to speed up the delivery of warm water to our kitchen and bathroom. My wife rewarded him with a couple cookies from Hawaii.

Thanks Mike!

Robin W.

10/01/2018

Mike Schuett came out for our annual plumbing inspection. Clearly communicated what he found and with our consent, fixed it very quickly.

GREAT JOB MIKE !!!!

Thomas B.

11/07/2015

Ernesto's customer service skills are second to none. He was professional and honest as he came to look at a few problems I had with my plumbing. I would recommend requesting Ernesto as frequently as you could possibly need a plumber. He will treat you right.

Thanks Mr. Brazil for sending out one of your best.

TB

Erica G.

1/22/2018

Service Pro Mike came to my home to fix a leaky shower head, and he was so incredibly kind and professional. He was efficient and fixed the problem quickly, but he also took time to explain to me what the cause had been, and suggest some ways to improve the quality of water in our home.

blake b.

2/13/2015

Never again! Extremely high prices for basic plumbing services.

Tech came on time, but the fee structure was terrible. Had to ask him to leave before the work was done as he was trying to add on additional services for almost $700 - to fix a leaky toilet...

Had a toilet ring that needed replacing. He said the toilet might have a clog so it would be $198 to auger it (that alone could be fixed with a $20 snake from Home Depot), but if that didn't work he said he could pull and reset the toilet and do the snake direct in the drain for $450 which would be the final price - not $650.

So he tried the auger, thought it didn't work, then thought it did work. So clog removed, great...but he still didn't fix the original issue he was called for. Then he wanted another $450 at least just to reseat the toilet ring to fix the REAL ISSUE, knowing that was why he was there.

I can't begin to explain my frustration with this tech and George Brazil Plumbing. Ridiculous prices...

Jose C.

12/28/2019

Power went out. John with George Brazil came out and found the issue right away. I'm thankful for the great work and honesty that I experienced with George Brazil. Thank you.

Judith M.

09/12/2018

We called George Brazil about a leak in our shower. Johnny Espinoza arrived quickly and assessed the damage and parts needed to fix it. Throughout the repair Johnny was calm and professional; our hyper little dog responded positively to his peaceful manner. He cut a hole in the wall to repair the pipes and attached a new beautiful temperature control plate. Thanks to Johnny Espinoza of George Brazil Plumbing & Electrical we are enjoying our new shower with no more leaks!

Gene T.

08/08/2013

George Brazil installed our new heating and AC a year and a half ago. They also did some additional duct work. We are very pleased with our new energy efficient unit. Our cooling costs are lower than anyone else I know with a house our size.
The techs were courteous and answered all our questions. We have a maintenance service plan. Every tech wears shoe covers to keep the floors clean. They even roll out a red carpet (rug) to prevent tracking in dirt.
Today we had Michelle J do the service. She asked where we preferred the ladder be set up, not that it made that big of a difference to us. After the service she took the time to talk to us about adding insulation to help decrease our cooling cost even more. I would recommend George Brazil for any heating or cooling concern.

Nick C.

06/05/2015

We have had clogged drain issues for the last year and we had Daryl R out last week to assess. The pipes were so clogged that it was too difficult to snake and see anything with a camera. Daryl advised we use Bio Clean for a week. He came back out today and spent many hours snaking, using the camera and then we ended up hydro jetting the pipes. The clogs are now gone and for the first time in 46 years we have clean pipes. Was relieved that we didn't have any broken pipes/lines and very grateful that Daryl inspected, assessed and recommended the right approach. He was very professional, friendly and worked hard on a muggy rainy day. Would recommend Daryl and George Brazil for drain service.
-Nick C

Craig W.

1/22/2017

Terrible service! When I called I was told they could not give me the cost for a new water heater because the appointment setter did not have access to the techs IPAD. The tech showed up and said it would be $2000 for a new water heater. Then he checked the water pressure and said it would be like another $1000 or so . I was really mad. His little gauge he put on the faucet had had a bent needle and he was moving with his finger. I feel as they are dishonest and would not recommend them. I told him to get the heck out of here I would never pay that much. He did not have me pay the service charge because he said I insulted him. He thought the soft water hose outside was the gas line. Who insulted who with those inflated charges.

The next day I called another licensed and insured plumbing company who came out and replaced it for less than $1000. They said I did not have a water pressure problem.

I felt like George Brazil was trying to take me for a ride.

Mike S.

10/01/2020

I definitely wouldn't say the technician did the right thing and waived the fee. I know you want to make it look like you're an honest and transparent company but that is far from the truth. He was ready to charge me for the fee and asked for the payment and when I questioned him on how ridiculous it was, he then called his supervisor and asked if he could remove the fee. I heard the entire conversation and once the manager confirmed that I had agreed to have the work completed and was on the hook for the $840 one hour job he agreed to remove the investigation fee. So as much as you want to make it look like you do the right thing if I had not raised an issue with that fee I would have been charged for that and I'm sure that happens on a daily basis through out the valley. Also, had I not agreed to have the work done at the outrageous price, I can guarantee that the investigation fee that took less than 5 minutes to diagnose would not have been waived and I wold have been out $225 plus the $69 service fee without having any work done. This is why I will never use your service again and will make sure to recommend to other people to never use it. One way or another they are going to get hosed. They will either pay a little something and have no work done because they don't agree with the insane price or decide to have the job done and pay 3 to 4 times as much as other professionals would charge for the same job.

Chuck C.

06/05/2017

Called 10:30 AM and made appointment, was assured appointment between noon and 6:00. Just now (3:30 PM) notified that they wouldn't come today. We have a water leak and main water turned off. No water all day! You can bet that I will not use George Brazil Plumbing in the future.

Paul N.

11/27/2016

The first issue I had was that they missed the first appointment and then rescheduled to the next day.

There was a short behind one of my outlets. They charged me 500 to replace two breakers and when that didn't fix it, they charged me 180 dollars more to 'troubleshoot' the real problem. Usually you troubleshoot first. That's close to 700 dollars to find a short.

I guess if they want to make some extra money they just skip the troubleshooting step and jump right to installing massively overpriced stuff you don't need.

If I was available to do the work myself it would have taken 20 minutes with an ohm meter and possibly 40 dollars worth of breakers at Home Depot.

It was hard lesson to learn.

Angela P.

12/08/2014

George Brazil is ineed a professional company; their customer service representative was very courteous and called me all 2 times they needed for me to reschedule my plumbing appointment I made at the beginning of Nov. Thankfully I didn't have an emergency to keep rescheduling, but man . . . I've never had this happen to me before. All three times, I had to reschedule because:

1.) Plumber had 2 water heater installs and wouldn't make my morning appointment I specifically took leave just for that appt. (waste of a leave day)
2.) Second plumber's wife went into labor that morning . . . just my luck. (Again, a morning appt on my down day.)
3.) Third plumber was a charm - but it was already the end of the month from when I originally called to have someone come out.

The plumber was professional and courteous and told me why my daughter's shower was not spitting out any water whenever we turned the shower dial to hot water. There was a piece that was corroded & was the part he needed to change. I was quoted $349!!! So I thought he was changing the entire shower dial w/the corroded part. Nope. Just the corroded piece. :o

Although his service was great & made the fix, I was not pleased with the cost of such a tiny piece that needed to get swapped out.

Good luck to you all out there!

Randy B.

12/20/2016

The customer service and scheduling was great. Had an appointment window from 11 to 2 and they showed up at 11. Replaced a shower valve that was broken in a timely manner, however, I had another issue with the same valve and called a different company for the repair. The valve was not installed correctly and a leak was found in the wall. I had to give a two star due to the lack of attention to detail in the original repair. The second plumber told me the valve wasn't tightened properly.

Terah L.

11/25/2014

I suspect this company practices tiered pricing by home value...NOT by job size. They would not even give me the stand alone price for a smoke detector they carry on their truck and sell to customers. I asked the guy why on the phone and he told me they had to come out to my house first and was adamant about getting my number and address.

For the record I did not need anything fixed and merely want dot purchase the smoke detector from them and pay someone to hang it on the ceiling. He said it depends on the job of hanging it on the ceiling. I told him it's just hanging on the ceiling like normal smoke detectors do, but he was still unable to give me a price for the smoke detector by itself.

I asked him if they sell the same ones to customers on a normal basis and he said they do...after they physically come out to a house for a service call, so he is unable to give me the price of the smoke detector by itself without a service technician being at my property.

Really regret purchasing the Service Membership the technician talked me into during my last service appointment!

I highly recommend NOT HIRING this company since their pricing is not transparent for NON-SERVICE related products!!!!!!!!

Jude T.

9/26/2017

Never like having an unexpected plumbing issue but I Called George and they were very professional from the initial call on a Saturday to when they came a couple days later. Vinny was very patient with a my questions to explain what my issue was. They seem to have a good reputation so rather than doing the research to find a plumber I simply called George.

Skylor S.

09/12/2017

Walter was very knowledgeable and friendly! Absolutely professional and did the job right the first time! Would recommend over any other plumber in the valley! Bent over backwards to make sure I understood the job and the benefits of the service! Rolled out the red carpet literally! Thanks Walter!

A R.

06/04/2014

The service was on time, friendly and setting up the appointment was easy. I thought I was getting an AC maintenance, and maybe I misunderstood what they were doing, but I thought it would involve something more, like a cleaning or adding water or maintenance.

The guy checked our AC on the roof and the vents in the attic. Bottom line, our AC is old, it's barely running, and I need a cleaning. This finding cost me $42+ and that was the maintenace.

They offered a cleaning for $700++ and a 3 year contract for about $300+. I called another company to do the cleaning and have saved $400......

Tommy T.

8/18/2014

I called them today about half of my house not having electricity they estimated the repairman will be there between two and four The Electrician did not show up until 745. After the repairman took all of my electrical outlets out damaging the paint on my walls he then told me that he could not find the problem and told me I would still have to pay the $120 fee for him coming out. Worst money ever wasted.

UPDATE: AUGUST 19TH 2014 I was contacted by a service manager today and was asked how it went when I told him about my experience he assured me that all problems will be resolved I will make another update to let you guys know if hes a man of his word or not

FINAL UPDATE: They did refund the money they charged me to not find the problem. After its all said and done im still out of the money to fix what they damaged. I would not use them again nor recommend them to anyone.

Christine W.

8/28/2014

I'm not sure what is going on at George Brazil. Previously we have used them to recharge our old unit and it never cost more than $200 for r22 freon. This week, $500!!! Plus the tech says there's a leak. Well, ok we kind of knew that it had a slow leak. But three days later the unit is blowing warm again!! That's more than a slow leak!! Maybe they should have said, don't bother filling it now- just replace it and save yourself the $500 bucks!
Update-After speaking with the customer service manager today, my faith is restored. I was told that the money we spent already could be credited towards our replacement unit! Plus they would price match any professional quote. Thank you George Brazil for proving your commitment to customer satisfaction!

Jim B.

08/02/2019

Received a call from Chris Meyers a real nice guy ge is going to refund me a major portion of the charge for work done last friday evening...They apologized for any and all misunderstanding....And yes we will be doing business in the future....Thanks Chris

Mike F.

05/04/2017

Same day service, called ahead and gave notice they would be there in 30 minutes. fixed the problem quickly, cleanly. 0 complaints, will use again.

Brenda N.

11/05/2017

I have always had excellent service from George Brazil. I recently had the pleasure of working with Rose. She came out twice---the first visit for a check up and capacitor change, the second visit for a coil cleaning. She was exceptional. Extremely friendly, professional and efficient. She was a pleasure to work with and definitely an asset to your already awesome company. Thank you!

Stephen J.

6/26/2018

They came out to fix a shower valve and were very nice and compassionate to the issue. Tried and failed and told me it would be $1000 to replace the shower valve!!! Completely over priced and knew I was stuck with a leaky valve. Had them just cap off the water lines (still charged over $150) Then proposed a plumbing refit for $20,000 to re-pipe the house. Good company if you're rich and don't care about money but other than that stay away!!

Michelle F.

12/12/2014

My water heater started leaking this morning...sometime between 7 and 8 am. I was in and out with kids, so I'm sure of this timeframe. I called for an appointment, assigned time between 12-4, and the guy arrived at 12:15. Everything is fine so far. Very pleasant.

The guy looked at the age of the heater (16 years) and said it needs to be replaced. Told me it's been leaking for some time and my drywall is rotted and will need to be removed, he won't be able to put the new heater on the existing drywall platform. (It's been leaking approximately 4 hours, drywall was wet, not rotten or soggy at all).

I ask ballpark price because I know if I buy and do it myself it will be a few hundred bucks, but I can't do it. He said blah, blah, blah, warranty, professional install, big job, etc., and I'm looking at about 1000-1300 at least. I tell him to figure out exactly and we'll go from there. I put out a Facebook mayday to a couple of friends and found out they paid less than half. He came back and said it would be 1361, 3 hours to do and gave me the option of 2 extended warranties that would increase the cost by 175 or 350 depending on which I chose. I declined, said I'd pay the service call, turn off the water and explore my options. So I'm looking almost $1400-$1700 total!

I called another company, paid $660 total. I highly recommend Stellar Home Services. Reasonable prices, fast service (in and out in about 45 minutes), very nice, quality work.

The good about George Brazil = ease of scheduling, very polite, and ended up waiving my service fee. The bad = INSANELY overpriced and trumped up bills. If you've got money to burn, call George. If not, don't waste your time.

Roy S.

12/19/2016

This is my second experience with George Brazil. Caleb was as good as they get!! I had another contractor install a tankless water heater. After 5, yes 5 call backs, the other contractor quit answering and returning my calls. So, I called George Brazil, they sent Caleb, who took less than 5-minutes to diagnose the problem. With a few parts on his truck, he corrected the installation and made everything perfect. If I could give 6-stars, I would. George Brazil is my first choice for plumbing and mechanical service. Their work is always done right the first time... and on-budget too.

Janice W.

11/06/2018

Adam and Brad were my plumbers. I called about an emergency in my kitchen. They scheduled the repairs as urgent and came right out. They were nice and professional. I wasted a lot of time with my terrible home warrenty company and decided to have George Brazil do the repairs the right way. Very happy with this company.

Kai C.

1/29/2014

Horrible customer service!! Avoid at all cost!!

I set up an appointment online, to my surprise they called me within 10 minutes to setup the appointment. Unfortunately they never showed up, no call, no show, no nothing!

I called the next day to see what happened and a very rude man on the phone blamed me for leaving work early saying I should have waited for them to call before heading home. He tried to reset a new appointment and then asked me name. When he couldn't pronounce my name he screamed it in the phone as if there is no way that could be a real name (my name is Kai, btw).

I advised that we shouldn't move forward and he said you do what you gotta do sir and then hung up.

DON'T DO BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO GET THE RUN AROUND, AND UP-SOLD BEYOND BELIEF.

Bukky R.

3/29/2017

George Brazil saved the day when our water heater went out. Ira, the technician, was a wonderful and friendly professional. He is clearly competent and knows his stuff. Overall great experience!!

Adrienne G.

06/01/2017

We have had them come out twice in the last five years and I will continue to use them. They arrive when they say they are they get the work done fast. All work and estimates are explained before proceeding I have never had any issues come up with the repairs that have been done. This last visit they went above and beyond in an attempt to find a leak inside my wall and were able to find the leak without having to pay for a location service.

Dustin S.

6/23/2018

I explained to the electrician my future plans. Which I would have happily parted with more money for bigger wire. Instead he put in what I needed at the time (and technically skimped). The main reason I hired them was to run wire for an electric pool heat pump. The wire he put in was so small that they guy installing the heat pump did not want to do it. The Brazil electrician showed that the wire was large enough by code. And the heat pump installer conceded. That leaves no room for expansion. So if you want to get gouged, and not get what you need... hire George Brazil.

Doug E.

11/02/2016

very punctual and thorough, great service. A little pricey, probably more than most. Needed toilet valves replaced last time in 3 toilets, $500. This time was our annual checkup, needed some work on the hot water tank, $250.

Becky R.

2/18/2014

I was very impressed with the service technician. He came for a routine maintenance check up for the first time. He didn't immediately try selling me all kinds of add ons like the other companies had before. He showed me all the parts and explained everything as he went. Very informative!
He charged only charged the $39.95 guaranteed fee. (Which The last two service companies I had didn't do - it ended up being considerably more.) So I was very pleased. if I need repairs in the future I'll be calling this gentleman.

Yarbo K.

6/22/2019

Excellent service! Customer service on the phone was incredible and the technicians who were assigned for service (Ernesto and Nick) were amazing. They have visited my home twice within a month and both times they provided top notch professional service. They called 30 mins before arrival as promised. They arrived on time with friendly and professional appearances. They were knowledgeable and informative. They were honest, thorough, and complete and had took care of the problems efficiently. I confidently recommend this company to everyone, 100%. Thank you Ernesto and Nick!

Ruth E.

8/24/2017

Jack M, was our plumber today and he did a fantastic job. He did a total inspection and explained any issues we had and gave us suggestions for future maintenance. He gave us options for several things and did two repairs while he was here. He was very personable and friendly. He called before arriving and was actually early. We highly recommend Jack and George Brazil!

John E came today to do our annual electrical inspection as well as solve an issue with our smoke detectors. He did an exceptional job and gave us insight on things we weren't aware of. He explained things well and took the time to answer any and all questions. John was very professional and thorough. He was very prompt and called to let us know he was on his way, and arrived early! John is very personable and friendly and we would highly recommend to anyone needing an expert electrician. Thanks to both Jack M and John E for doing an exceptional job today!

Lisa R.

1/18/2014

12/29/2013
The staff that came out to the house were knowledgeable however they were trained to up sell beyond the point of ridiculous. The staff at the house also made speculations to my tenants that were highly inaccurate about me possibly selling the property thus causing them anxiety about where they were going to live next. I found that highly inappropriate and disrespectful. Their prices are astronomical and dealing with management is a nightmare. You are better off calling a local mom and pop handyman over this company.

Comment from Laura W. of George Brazil Home Services 12/30/2013 Hide

We would like to have one of our service managers give you a call to discuss your experience so that we can review with our reps who handled your call and visit that day and hopefully fix these problems. We in no way intend for our team to ever overstep boundaries with tenants and landlords. Additionally, we do not want our techs to only focus on a sale and not the possibility of repair. We would appreciate your help in talking through these problems we had on your service interaction. Let us know through private message when the best time to have a call would be. Thank you!

REPLY to Laura, 01/18/2014
I appreciate you replying however I did deal with management and was very displeased with the way they also handled the situation. My realtor was the one who had referred me to George Brazil and was also very disappointed in the way this was handled. He also called on my behalf in which they refused to speak with him even after I called back and gave full authorization to speak with him. They then advised me they could not speak with me, as my name was not on the mortgage even though I own the home along with another party. Yet they were more than happy to take my money from my credit card in my name.

Kimo K.

01/06/2014

Have you seen the owner's comment? WTH?? Why should I respond to their so-called private message? So they can harass me and do other crappy things to me?

The crazy statement that they need to discuss things with me such that they can make improvements is ridiculous! Just fix the the things I complained about:

1. Noncompetitive pricing, bordering on rip-off pricing.
2. Meet their scheduling commitments.
3. Teach employees to follow their own procedures, like calling the contact number that is left by the prospective client.
4. And lastly, teaching employees not to lie to customers.

What else is needed to be discussed? Jeeeeze..........

Alyssa S.

3/19/2017

Well here's something that really changed my mind about my experience today.

Around 3:30, I received a phone call from Bill who is the head of the customer service department. Bill told me that he listened to my phone call from this morning when I was in need of help and agreed the service was not up to par. Do you know he offered to cut me a check for $100 because the service was not up to par? I tried to explain that I had used another plumber and that I was extremely satisfied with the service that that plumber had provided me with today. He replied that this was in an effort to redeem themselves for the subpar service I had received this morning. Bill further explained that the company had been in business for 60 years and that's not the way they do things.

As a business owner myself I can completely understand how one negative experience can frame someone's perception about your product or service. I have to say how amazed I am at the way they handled what was a very negative situation and completely turned it around. If I had received service like that this morning they would've had my business from the get go.

Nicely done Bill from George Brazil. I can't go five stars here because I didn't have the service provided but this was 10 star handling of a sticky situation.

Jason G.

11/03/2016

George Brazil was an excellent company to work with. I called to make an appointment and was able to have an electrician at my house the very next day for the assessment. The job required permitting, so the actual work needed to be scheduled for a later date. All of the permitting, scheduling of the city and power company was taken care of by the electrician assigned to the job.

Aneese was my electrician, he was excellent in every way. Very professional and made sure of full satisfaction.

Joe K.

3/26/2016

Watch out for the slight of hand. After receiving the initial estimate, I called for an appointment and was told the plumber would be at my house between 10 am and noon. I took time off work to be there for the repair. On the day of the appointment, time ticked away until I received a call at noon saying they were ready to send the plumber out. I said fantastic, he was supposed to be here already. The person on the phone said no, I see the appointment is between noon and 4 pm. That's not what I was told when I made the appointment. Earlier the same morning, I received a call and was told the plumber began his work day at 10am and I was his first appointment. The plumber did have to switch out trucks though. This person told me the plumber would be on his way after that.
I wonder who at George Brazil has the real story??
So at 12:04, I get the email saying the plumber is on his way. Great. The George Brazil yard is only 14 minutes away yet it takes the plumber 45 minutes to arrive.
Now let's get to the money part. This is where you really get your drain cleaned. If you know what I mean? The estimate for the work was originally $550. Today, the plumber shows up ready to do the work and the price is now over $700!!! I ask why the difference? He says the estimate didn't include the cost to replace the broken part. Excuse me? Why would you leave that out? You knew you would be replacing the part. You even asked me to research the part and provide you a part number to make it easier for you.
So now the plumber is here with the part in his hand and wants to know if I want him to fix it so I can once again take a shower and flush my toilet. This is where the bate and switch pricing is very effective. Do you pay the ransom or start all over again with an ethical company?
Fix the dang thing but know this: I will share my experience in the spirit of helping others make an informed decision.
It's too bad that the good work that was done by this plumber is overshadowed by shady business practices.

Michael B.

03/05/2019

My 4-year-old AC started blowing hot air so I first called Penguin Air as I figured they were reputable with all the marketing money they spend. Their tech told me my unit was shot and I need an entire new unit for $9500. I was SHOCKED by this and said im getting a second opinion. The tech told me to call George Brazil, which I'm glad I did. George's amazing Tech, DEREK figured out in 10 minutes that my nest thermostat went bad and not the ac unit. SO this $9500 so-called repair was actually only a couple hundred dollars. UNBELIEVABLE. I just hope nobody else has been taken by Penguin. Stick with George Brazil and their honest, knowledgeable techs.

Michael B.

04/12/2017

We had purchased this house about a month earlier and had noticed a few problems not found in the inspection. One was causing bugs to enter through the sink drain.
I called for an appointment and a half hour later a technician was at my house. He resolved all the issue and was very helpful.

Dick E.

9/29/2014

Great experience with George Brazil. Dan Howell did a very good job in explaining our options.

Carlos C and Ivan G were in full uniform, very professional and in and out in replacing our HVAC in no time at all.

good experience! Thank you

Scott T.

3/18/2019

I had George Brazil install two tankless water heaters in my home. I had used this same model unit in another house out of state, and wanted this for my main house.

The initial installation was done incorrectly, which I only learned months later when I called to ask about a beeping sound coming from one unit. The re-circulating line was plumbed wrong, and the beep was the error code flashing on the unit..which I learned when the company's plumber (randomly, a different person) came out at my call. They immediately admitted their (or, rather the 1st plumber's) mistake, and the supervisor (Bill) and the other plumber spent an entire day (and a part of another, actually) re-doing everything. Later, because I was still having some issues with one unit, they returned with the representative of the water heater manufacturer, and together they fine tuned the system to my specific needs. Turns out there are so many possible options for how you set up the recirculating system (which gives you near instant hot water), that you might actually have the system 'fighting' itself if you don't set it correctly. All is good now. I respect a company that immediately steps up and takes responsibility for anything not done properly, and would highly recommend this company. They are not the cheapest up front, but they offer the best value in the long run.

Rica A.

5/21/2014

Very reliable as always (our second service with them .
Barry Bridge help us with electric issue and he helps us a lot.Keep up the good work Barry

Max K.

04/11/2016

Power in my house went suddenly out. I checked he breakers outside and they were ok. I had seen the ad on tv so I called George Wow. Guy came on time and ended up replacing all of the breakers. I guess they get old. Talked me into installing a power surge protector. Could have got the breakers at Home Depot for less then $100. Now I get the bill. $2300.00. Are you kidding. I'm a senior but that doesn't give anyone the right to take that kind of advantage. Not a rich senior either just stupid. Lesson learned hope this someone else.

Received a call from George Brazil's company soon after my post. After explaining that the cost of my service seem unreasonable the gentleman refunded me $850. I had signed a contract for this service so legally he did not have to refund anything. I still feel the original charge was excessive, but to George Brazil's credit they undid a perceived wrong in the interest of customer satisfaction. Hats off to a company that wants to do the right thing. Thank you sir.

Kathie G.

06/05/2017

Ernesto J. replaced a hose bib for me. He was extremely friendly, fast and professional. The thumb turn fell off my deadbolt while was he was here and he even offered to reattach it for me before he left! This is the second time I've used George Brazil and it won't be the last.

Sunni W.

2/16/2016

Paul G. was amazing! From the moment i found my entire master bathroom flooded, I frantically searched for the most affordable, reputable, and timely plumbing service I could. Luckily, George Brazil opens at 7am and took my call and scheduled me promptly. I was provided a 12-4 window-- however Paul arrived at 1pm (PERFECT). Service was straight and upfront-- no hidden fees. Paul used his ipad to show me costs upfront, had me sign, and also discussed potential issues I should keep an eye out for in future (ie- my water heater is 17 years old, time to replace!) He fixed my leak quickly, didn't mind that my 2 yorkie dogs were yapping, was personable, and extremely friendly. I called back to George Brazil dispatch, as i forgot to mention the $35 off coupon while Paul was here, and they graciously assisted me in getting my discount. I will be recommending GB plumbing to all friends and family. This has been the most prompt, reliable, knowledgeable, non- haggling plumbers I've used since moving to Arizona.

GREAT JOB!!!

H R.

5/22/2017

Called George Brazil Plumbing to fix an outdoor spigot which had frozen shut from calcium buildup. Ernesto J. was our field service technician and immediately put us at ease. Not only did he fix the spigot, but he also began troubleshooting a few other problems we discovered around the house. He was able to fix everything, changed our RO filters, and also performed a free water heater flush. It was a great experience. Polite, smart repair people seem to be dwindling from the planet. We're grateful for Ernesto J. and his plumbing talents.

Aaron S.

08/05/2016

Gabriel was very helpful explaining what the issues were I was concerned with. With his skill set he was easily able to fix everything I asked him to. Now I feel my home is safe from, what could have been, a disaster. You can tell he has a passion for doing his work very well.

We had Tony V. help us yesterday with updating our kitchen power and a home circuit update. He provided all the details and recommendations necessary. It was obvious he takes pride in his work. George Brazil is lucky to have him as an asset.

Andrew T.

01/10/2017

We do appreciate the free estimate! But still stand by my original opinion that the suggestion to replace the water heater and pipes was way beyond what our budget would allow at that moment.

Shelly T.

8/22/2018

Way too expensive. In a bind and paid $750 to replace shower valve and replace bearings in a garbage disposal. Outrageous. The repairman, Ricardo was great, knowledgeable and repaired everything. Just not happy with the price. Will not use again.

Mrs S.

4/18/2017

Technician Greg, was great! He explained clearly the plumbing issue I was having.
I did not have the plumbing repaired, as I was shocked at how high the estimate was.

Mitch D.

12/18/2018

Really appreciate the great customer service in regard to adjusting our bill. Thanks so much!

Alex F.

10/07/2016

I decide to try their services after seeing lots of the work trucks around town and my neighborhood. I've had quite a few services done with George Brazil, big and small. From simple faucet replacement to water heater. The technician that has worked with was kind and helpful on all occasions. I definitely recommend using them.

John L.

07/10/2017

I needed to get a sink and bathtub drain snaked. They came over and quoted me $377 to snake two drains. I was appalled by the pricing. I called the manager and he said over the phone they can do it for $177 total which I reluctantly agreed. I mentioned to him that they have done this before, price high and then blame the computer generated quote as an excuse if the quote comes too high. I am in the construction business and snaking two drains is a simple task and should not cost $377. I was then charged $354 and currently in dispute as he said he quoted me $177 per drain not total. I would never agree to this total as I have had drains snaked for less than $150 from a competitor for the exact same issue. Never use this company. They prey on the vulnerable and have archaic pricing methods.

Alice N.

7/16/2016

I will start by saying the guy was nice. However, he did not even get closer than 5 feet from our water heater before telling us it needed to be replaced. He gave a quote without showing us options for buying one either. Thanks, but no thanks. We are going with a company who will actually LOOK at our problem and discuss options with us instead.

Eric R.

07/07/2018

So I just want to say that my experience with George Brazil was exceptional, Our air went out. On a thursday afternoon the hottest day of the year so far in July, We called for an emergency service and were told that they would be out between 8pm and 12am that night. To our happy surprise a technician named Rick had called us up about an hour after we got the appointment and told us he was in the area and would be right over to take a look at the problem. Not only did he find the problems but offered us very fair pricing and excellent service as well as quick too. So thankful for the service that was offered. Rick was very good and knowledgeable as well. Great work at a fair price. Thank you

Dino T.

03/12/2018

My experience started off great from the beginning as they promptly called to schedule service. The plumber who came to my house was very knowledgeable and fixed the two issues a garbage disposal replacement and and clogged vanity sink. The problem was.... I feel like I was overcharged for services provided. In further researching my issues I found same quality of work for close to half the price. Lesson learned. I should of reviewed there price quote more thoroughly and asked more questions, might of got price down to reasonable amount. :(

Erin C.

07/08/2013

Had three plumbers provide estimates. George Brazil was by far the most expensive - to rip up one small area of our driveway to fix a service line was estimated at $1,248 by George Brazil (the $42 estimate fee would be waived with service), and $750 by another plumber (free estimate and whom we went with, and had great service - ended up only being $450 when we were done). We were also quoted by another plumber that estimated $1,200 as well, but their (free) estimate was to rip up most of the driveway and replace the whole pipe - far more work than GB.

The plumber from GB definitely seemed professional and qualified, but I agree with several other reviewers here - their pricing is very expensive.

Heidi H.

8/30/2013

I was very pleased that George Brazil was able to get someone out to my house the day that I called.

Our air conditioner was sounding like a freight train was driving past our house. They came out within a couple hours of me contacting them and fixed the problem.

Will definitely call on them again.

Bobby W.

8/19/2015

Bobby W.
Needed to replace shower valve and to my surprise the used car salesman they sent over told me he needs to replace everything so it would be $1064. I kicked him out after wasting $39.95 on trip fee, and replaced valve ($16.95) myself! My neighbor was over the next day and said he experienced the same thing the previous week. He was so mad he refused to pay trip fee! Never again will I fall for their scam, buyer beware!!!!

Joseph M.

03/07/2020

I contacted George Brazil because an electrical outlet began to smoke (I was using my deep fryer). For safety reasons and the latest technology (I'm 75) I wanted make sure things were done right. The electrician (Scott) arrived as scheduled. He tested the outlet with a circuit analyzer and determine the upper outlet was not operable. Needed to replace the outlet. First he wanted me to look at a menu to review several options to replace the outlet. I was taken back that he wanted me to review tactics on replacing an outlet. I told him I've replaced numerous outlets in my life if that was the only issue. I wanted to know how much I would be charged to fix it. Hold on to your seats! $519 was the cost! I said stop! No way! end of conversation. I paid $59 for the service call. I went to Home depot and bought an outlet ($6.97) and tighten 3 wires within 10 minutes. Do not call George Brazil Plumbing & Electric if cost is of any consideration! It is immoral for what they are doing. I imagine they're targeting seniors and dummies. By the way, Scott was very professional! But, $519 Dollars is ridiculous!

Les F.

1/31/2017

Great job as always. The plumbing tech was polite, professional, and did a superb job. Will keep using them for plumbing and electrical. Prompt and professional.

Kristin B.

7/25/2016

Todd, our technician, was extremely nice and courteous! The scheduling went very smoothly and we were impressed with the same day service call. Great customer service all around from everyone at this company. Two thumbs up!

Mark M.

03/02/2016

An associate of George Brazil has contacted me in response to this service. I understand as I am not free of them, mistakes happen. He called and corrected the billing error and offered a refund to cover the difference in the error. I am pleased with the resolution of the matter and understand mistakes can occur. Refund status pending..

Sandra N.

2/16/2016

I was a loyal long time customer of GB. Both of my homes had been serviced and I was always pleased which is why I continued to use them.

When I requested help with an electrical problem, the tech arrived as expected and proceeded to work. He was unable to complete the job since he needed additional parts and told me that he needed to go to the warehouse to get some parts, he actually went to Home Depot.

For the following work, this is what I was billed:
Install photo cell $196.87
Real cost $10.00 - $20.00

Replace 3 breakers in a common panel type $383.42
Real cost $40.00 each/$120.00

Troubleshoot $173.60
Really?

So, they have now lost a loyal customer - who is on the market for a new HVAC
Lastly, the manager sent me a follow-up email and misspelled my name.

Katie W.

11/30/2017

I've always had good experience with George Brazil until today. John came to my house but I couldn't watch him closely since I was getting movers to arrive after he left. He questioned my kitchen lighting which was working fine. I then asked him about an electrical problem and he blamed in on fixture. I've had 2 fixtures with same issue so it's not a fixture problem. This evening, I notice now there are lights that don't work. He also offered a discount price if I had problems to call. Suspicious? Yes, I am. He's a con man.

Susan J.

8/21/2016

Elijah explained everything. He was efficient and made things very easy. From figuring out our issues to estimating cost he was proficient in all. Setting up the appointment was the only drawback as it took 8 days for them to finally come out after the initial call. However, the appointment was not rushed, as he was very thorough. So I felt like waiting that long was secondary to the service I was provided. Thanks Elijah!

Ernie M.

07/10/2016

Tonight was my 2nd experience with George Brazil and it absolutely reinforced my positive opinion of this company. My first issue was electrical and Eric did a first class job. This issue was plumbing and Fernando completely exceeded my expectations. He arrived earlier than projected, was professional, friendly and extremely informative. I don't look forward to having more house-related problems, but it's inevitable and I'm very happy that I can rely on these folks to get the job done right! Thank you!

Glen B.

12/02/2016

We have used George Brazil several times and they are great. Very Professional.
Jack has usually been the technician. Everything is explained, they are extremely neat and clean and the job is done right the 1st time. Thanks again.

Megan M.

9/24/2009

Why do faucets only irreparably malfunction and shoot geysers of steaming hot water all over the bathroom at 8:30 pm? The same reason why your transmission self-destructs two weeks after its warranty expires: because it can.

One phone call to George Brazil's 24-hour central number, and they hooked me up with a plumber who was a) friendly b) polite c) honest and d) not skeevy, and he was at my place within an hour. Even with the $125 after-hours fee, the bill was surprisingly reasonable. Awesome! I would call these guys again in a heartbeat, should my toilet explode at midnight.

Joseph D.

11/26/2016

I cannot comment on their actual work as they never showed up to perform the work. After two calls to follow up with them to even schedule the appointment I was given a window of 2pm-5pm, fair enough. At 445pm I am called and told they cannot get around to coming to their appointment. I get that appointments can run long and that things come up. But why schedule the appointment if you are not going to show up for it?

After the initial call back to tell me they could not keep their appointment I was called back and told that they could send someone else over within a couple hours. Not to read too much in to a situation, but if I can't get a company to show up to start work, how can I have faith in their work?

A complete waste of a day and now I get to try different plumbing companies to see if I can get someone else to look at the issue.

John D.

3/24/2016

On 3/15/16, Barry from George Brazil came to fix a 3-way switch and a bathroom vent that was not working. As soon as I showed him where everything was, he handed me his iPad saying that it would be $310 for him to take a look at the issue, and included 50 minutes of repair time. I asked him what the $40 consultation fee covered, and he said to show up to the door. In the 50 minutes, he took the 2 switches and outlet off, tested the wires, put everything back, and said there was a short somewhere in the wiring, and it had to be completely rewired. He then handed me an estimate for $1,500, which did not include the drywall repairs that would be necessary because they would have to go into the walls. But hey, at least he was able to fix my bathroom vent, right?

On 3/24, another local electrician came out to take a look at the same 3 way switch issue. In less than 45 minutes, they were able to find the issue to be a tab that wasn't broken off the outlet (which was my fault when I replaced the outlet months ago), and 1 of the switches was bad. He replaced both switches, and completed the job for $160.

*Update*
I was contacted by a manager who apologized for the mistake. They have a customer satisfaction guarantee that they stand by, and they agreed to refund $160, which is what I paid someone else to come out to finish the job. This is a deal that I am perfectly ok with, and I appreciate George Brazil offering this solution.

Joshua H.

03/06/2013

I recently bought a new home and, during the inspection period, we discovered a number of plumbing repairs the house needed. I negotiated some of the repairs to be made by the seller and received a credit to do the remaining repairs after the Close of Escrow because I knew I wanted to choose who made the remaining repairs.

After calling two other plumbers (Arties and Freddy's) who never picked up their phones or returned my voice mails, I decided to call George Brazil. They picked up my call the first time, they performed over $6,500 in repairs at my home, and I had a great experience with them from beginning to end.

They seem to have a very well-organized system, too. Someone from the office even called me to tell me when the plumber was headed my way so I knew when he was about a half hour away.

The only reason I'm not giving George Brazil a five star review is because they are one of the most, if not the most, expensive plumbers in town - their fee was tough to justify. However, their service was impeccable, the plumber who came to my house, Joe, was well dressed, friendly, and knowledgeable, and they did thorough, clean work. That's what you want, right?

Dave P.

11/03/2017

We contacted George Brazil to troubleshoot our hot water heater. The tech was scheduled to arrive between 12:00-5:00. The tech arrived around 5:30. He spent approximately 30 minutes attempting to take the cover off and was unsuccessful. He said he would contact the manufacturer and would be back to fix it the next day. The next day he called and said he doesn't know how to fix it and apologized for wasting our time.

Adam S.

06/11/2016

Raul was amazing. I will call and ask for him anytime I have an issue with my electricity. What a great ambassador for the company.

Elizabeth P.

7/13/2016

Ernesto was amazing... He knew exactly what was wrong with my shower and when he quoted me the price, he told me worse case scenario which was not even applicable. He was friendly and made sure he cleaned up before he left- I really trust this company!

Steve B.

3/20/2015

Heard mixed reviews about this place so I called for some electrical work to be done. They gave me a window of 12 - 4 and called at 10:30 to say that the tech was on his way..I was an hour away and told them that I couldn't be there till 12:00..no problem right? wrong..as I'm rushing back to the house to meet them, I get a call from the office girl. She informs me that she spoke with her manager and I will have to pay $140.00 for them to come and do an inspection of what needs to be fixed!! I told her that I already had an inspection done on the house and that I know what I want to have fixed..she said that they would not go off my inspection and that they will do their own assessment of what needs to be done!!!! Since when does it cost $140.00 bucks to have a service provider come to give a quote on work that you want done!!!! Am I supposed to just give them a blank check???? What a joke, if this is the way they do business then I wish them luck...As a valley resident and na
tive for over 55 years, there are many other more reputable choices out there...And I am a licensed realtor and will never recommend them to anyone........

Bob K.

6/14/2012

Called them for A/C tune up. I requested the 47 pt more expensive service to make sure all is well with my machine. Sure enough they were able to make an Appt for the following day between 12-4pm

Tanner called at 12:20 and said he was about 10-15 minutes away. It was nice to have a heads up. He arrived, looked professional and was very nice.

He listened to my concerns and asked questions of me. He was very knowledgeable.

He checked out my unit. My capacitor was slightly low outdoors and indoors. He said it would be good to replace but wasn't a repair which was needed immediately.

Overall, I would definitely recommend George Brazil and their service tech Tanner.

Marcela L.

06/12/2016

Very professional & friendly staff. Raul came by ready to work. Although quote provided was a little on the high end, employee and experience was pleasant. Thank you!

Taran P.

11/03/2015

Service person came on time, was friendly but more importantly efficient and valued both his time and mine. Snaked our shower and seriously I thought the creature from the black lagoon came out - so disgusting. A bit expensive for the time that it took but I take this as more the cost of most plumbers and not just this company. I will definitely hire them again.

Pete M.

04/02/2016

I called at 10:00am Easter Sunday and was told someone would be there around 7:00pm
I got a call later, saying they could be there around 4:00pm. Cole arrived at 4:00pm, looked over the situation and adivsed me of my options and pricing. I approved the work and he proceeded to fix and finish in 2 hours. He explained what he did, what he found and what I should do going forward to prevent it in the future.
I was very impressed by Cole's knowledge and professionalism. I would recommend George Brazil to anyone. Top notch company. Might be a little more than your average plumber but they arrive as promised and you can rest assured the job is done right.

Patrick A.

08/01/2015

This was a horrible experience for me. I called them to fix a clogged sink. The tech came out and asked me what the problem was. I told him it was a clogged sink.

I live in a condo and he had concluded that the problem was inside the wall and would be over $400 to fix. Since inside the wall is HOA property, I paid the $40 service call and contacted the HOA. The HOA sent out a plumber and he fixed the problem in about 15 minutes and charged $80. The problem was not in the wall, it was in the pipe clogged directly below my sink. I would have thought this is the first place a plumber would check? The plumber that came out was baffled that another plumber could miss a clogged pipe below a sink as that was the first place he looked.

So I paid George Brazil $40 to literally do nothing except try and rip me off for over $400. I suggest they consider doing a proper diagnosis next time which involves actual work.

This was such a waste of my time.....

Henry V.

9/13/2018

Called their call center after I had gone on-line and specifically asked for the median costs of the service requested. The guy wanted to sell me a maintenance agreement. I asked if he had read my request for an estimate. He said he did and continued to try and sell me a maintenance/service contract. I called back thinking I might get another call taker at their call center. Got the same guy, so I asked for a plumbing supervisor-not a call center supervisor. Got connected to Amy, a call center supervisor. Explaining everything a second time, she couldn't connect me to someone at their plumbing desk so I could get an estimate--so, I gave my business and my money to a different plumbing company that provided me with the information I had requested twice from George Brazil Plumbing.

Hal N.

3/15/2011

Called George Brazil Electrical when the only outlet in my garage failed. I was afraid it might be a more serious problem, and I didn't know which circuit breaker was the correct one.
Ten minutes work by the repairman and one new $5 receptical later, I had a bill for $355.63, based on George Brazil's guidelines.
Shameful.
The repairman was courteous and knowledgable, but I don't know how he can sleep at night.

Chad M.

10/17/2015

We had a great experience with Tom. Very professional, knowledgeable and he gave us every option to think about. We had some issues with the platform and he took the time to make sure everything was neat and in place. I would definitely use Tom (George Brazil) again for my plumbing needs.

Natalie L.

4/19/2016

Our water heater decided to go KAHPUT and so my husband made the call to George Brazil. It was after hours when he called and their service man returned our call right away. He was willing to stop by but advised us it would be after midnight. My husband decided since it wasn't urgent, we could wait until morning to be scheduled. It was 7:30am and said they will have someone at our home between 10am-2pm and will call 30min prior to their arrival. Wow! Super impressed on how prompt and professional they are. Luckily, we just needed new parts for our water heater and within 1.5hrs, we had warm water again. Our service man, Paul G., was very proficient and explained our warranty, which we were very proud to hear. I'd recommend them to anyone! Thank you again for taking such good care of us.

Travis D.

10/24/2015

I call them out to replace a 40 gallon water heater in a condo we purchased for my mother. The tech showed up and within a minute he quoted a replacement at $1,300. I thought this was high so I asked for a breakdown of the quote (parts and labor). He told me that their software didn't allow him to view the this. I said thanks, but no thanks, and paid a $39 service call fee for a 5 minute visit. The tech ran my card and said I would receive the quote via email, in the event I decided to move forward with their services. I received the email receipt for the service call but never received the quote to replace. In my opinion, they don't care if you use their services, they gouge enough people with their service call fee.

Call Home Depot and got it replaced for $995 and was very happy with their transparity regarding a breakdown of their quote.

I will not call George Brazil for services again.

Karen T.

03/05/2018

My handyman tried to fix my leaky tub and we ended up with a broken pipe, had to turn off the water and it was 3pm. I called George Brazil, at first it was going to be 9pm before they could get someone out, but then they called and said Wade could make it at 7pm. They sent me an email with Wades picture so I knew who was coming. What a great guy, he did a great job and even did a non emergent change on my other bathroom faucets. Which he really didn't gave to do, but did it with a smile on his face. Wont hesitate to call George Brazil if needed in the future and will recommend them to all my neighbors who have the same old plumbing I have. Thanks for saving us from a night with no bathroom!!

Jeff M.

05/05/2015

Don't bother calling them - they WILL gouge you on the price. I recently had to get some plumbing work done, and they quoted me a price of around $4500 dollars. When I told them I would be getting a second quote, I could tell right away from their reaction that they didn't expect me to call them back. Another plumber quoted me $1000 for the same repair, and did a great job.

You may think I'm exaggerating on the price, but I'm not. Call ANYONE else, you'll likely get just as good service for an extremely small fraction of the price.

Scott C.

7/18/2017

The service technician that showed up (Paul) was very nice, respectable, knowledgeable and dressed appropriately. Diagnosed the issue quickly and efficiently.......but then came the estimate. The companies pricing is to the point of gouging. Their quote was three times more then anybody else. It was so high I asked Paul to kindly get the hell out of my house which he did so promptly. The experience with the plumber was pleasant but the quote was rediculous!

Laura H.

5/23/2010

Never again. I want my $63.55 diagnostic fee back but I'm frankly afraid to call these creeps again. When my pool pump wouldn't work, they quoted me $1400 to fix the wiring. This included $300 for a new timer, which they insisted I also needed. When I hesitated at dropping over a grand the electrician became VERY pushy, called me several times to pressure me, and eventually resorted to scare tactics (your pool will be ruined if we don't do this TODAY, etc). I got a second opinion from the excellent Bryan Selberg at Selberg Electric (see my separate review), who did the work for $625 (this included digging a new trench and laying a new line, something GB hadn't even offered to do) and assured me my timer was fine (it is).

These guys are terrible.

Marc A.

12/21/2015

I tried to play home electrician and made things a bit worse while shocking myself in the process. GB came out and fixed what I had damaged. Quick, professional, and courteous. It was a bit pricey, but the guy didn't make me feel like an idiot for f&@#ing up my own house then calling him to fix it.

Julia R.

5/16/2015

Tony V. was awesome. He took the time to explain just what was wrong, and even showed me exactly what the problem was. He was through with his explanations, and used language non-electricians could understand. He's was professional and timely in his work. He actually left the worksite cleaner than how he found it! Two thumbs up!

Karen F.

12/03/2017

Absolutely the best service! I have used them for my heating/cooling and plumbing. Yes, they are a little costly, but I would use them for any service and recommend them highly!

Theresa M.

5/19/2018

Last year I had a new AC unit installed which has saved me a lot of money in utility bills. From the salesman, to the dispatcher, to the technician I have received nothing but the most fantastic customer service. Recently I scheduled a routine maintenance call and Jason, the technician, was extremely professional, courteous and informative. Being a new resident of Sun City I have encountered several companies dealing with my move in but no one compares to the personnel with George Brazil. I tried to do the survey Jason sent to my phone but could not access it so I hope this will get to him to express how appreciative I am for the great service.

Neel S.

4/24/2016

Always prompt and professional, even on a Sunday. The extended warranty from George Brazil was a great decision. Tom did a great job troubleshooting and repairing my hot water heater, the job was all done in less than two hours from when I first realized we had no hot water!

Jenn P.

11/24/2013

Great Service, Multiple Techs for Multiple issues (thanks ex-handyman)
Each one that came from George Brazil specialized in their Field and was very knowledgeable. Can't explain how wonderful it is to have a competent person that knows what they are doing do the work. All the techs so far have been great and call before they arrive so I have a chance to lock to dog in a different room.

Ed W.

4/18/2014

New AC unit installed at my home. Easy process, setup, scheduling, and install was just fine without any issues.
Worker Johnny Cate was polite, friendly and helpful throughout the install process.

Ed M.

12/24/2016

We are a retired couple living in an over-55 community in Mesa. On December 16, 2016, we contracted with George Brazil for the installation of a replacement garbage disposal. The service rep arrived on time, showed us the different units to select from, and installed the disposal to our satisfaction. He told us in advance the cost -- $680 -- and we signed an agreement prior to the installation. After the installer left it occurred to me to look up the cost of our new garbage disposal on Amazon. I was shocked to learn that the cost was just $205. That means my wife and I were charged $475 in labor costs for the one-hour installation of the disposal. How could this be? Is it possible that we were targeted because of our age? I guess it was our fault for not checking the price of the disposal on Amazon before going forward with the replacement, but we thought George Brazil was a trustworthy company. Long story short, I called George Brazil to complain and their phone rep, Josh, finally agreed to lower the price to $355, a reduction of $330. Josh was not happy to make this settlement, however, and the last thing he said to me before concluding our conversation was that George Brazil will never do business with us again. That's so insane -- it's us that will never again do business with George Brazil. All in all, a very troubling experience.

Roxanne R.

03/10/2017

The plumber arrived early, diagnosed issue quickly, and gave a quote quickly. He was clean and professional. Represented his company very well. However.... The George Brazil hourly plumbing rate was 3 times a competing large, reputable East Valley plumbing company! I was have gone with George Brazil had their pricing been more reasonable as I was confident the plumber would have done a good job.

Nathan L.

08/06/2014

What a waste of time! I waited around for my appointment - to snake two drains - and then they got here and wanted $750! I told them to leave. Insane and very disappointing.

Not what I expected. What a waste.

Robert K.

08/02/2011

DONT NOT CALL this company. You will be ripped off. I called for a simple toilet valve change out. My daughter was here and I was at work. He tried to say I needed both toilets replaced, not just a valve. A $1000 was an estimate. Fortunately my daughter called me. I reluctantly paid the service charge and told him to GET OUT OF MY HOME!
Do not call George Brazil.

Alan S.

02/04/2016

This was one of the worst experiences I've had with an electrical company. They charged $39 to come out and give us an OUTRAGEOUS bid of $1100 for a minor job in our back yard. The other electrical bid we got was $500 (and this bid included additional work inside the house.)

UPDATE: The company called in response to the review and refunded the charge. They also stated that they would review their procedures to see what had gone wrong.

Kris O.

01/05/2017

I'm updating my stars and review after Tony from George Brazil reached out to say they wanted to 'make things right', which is more than many companies will do. However, correcting the issue by asking me: How much do you think you should've paid? in my mind just proves my point. If you're letting me negotiate and bargin on cost after the fact, and have a department and policy set up to do that, something is amiss. Thank you for reimbursing us $388. I can't give more stars because A) the technician came at the very end the time window and was there from 5pm until after 9pm... B) He was there so long because he upgraded us from a 40 to a 50 gallon tank (Not what we discussed or approved). Tony mentioned they had to 'add parts to bring it up to code' - and that most houses are upgrading to 50 gallon. - More red flags because A) the house is less than 10 years old & Energy Star built, B) again we didn't agree to the larger size, the house is only 2k sf for 1-2 people. C) the tech had ONE tank on the truck, without knowing the real replacement need, so we got what we got...Again I appreciate the gesture of a larger discount, but there is so much more wrong with the whole process... Had I not had been traveling and coming down with the flu when I talked with Tony I might've pushed back harder...

Donna M.

8/16/2016

Wow, I'm shocked at the good reviews. We had them send an electrician out as we had no power from outlets in 2 bedrooms. The electrician gave us a long list of things needed to repair the problem. Price $3700! See the quote:

ESTIMATE (taken directly from their doc)
Troubleshoot Lights in master bath. Troubleshoot outside light. And troubleshoot why bedroom circuit trips. 1.00
Install four outlets under panel for Christmas lights and Malibu timer off a 20 amp circuit. Replace All Interchangeable Branch Breakers in a 150A or 200A Panel
4124 Install Electrical Panel Surge Protection
42561 Replace up to 3 Single Pole Switches
Install Malibu timer
Replace Malibu timer
5% SENIOR/MILITARY DISCOUNT Gold Electrical Service Membership Initial Electrical Inspection
Replace up to 3 15A or 20A GFCI or
2.00 1.00 1.00 1.00 1.00 1.00 160.10 1.00 1.00 1.00
$3,693.47 $0.00 ___________ $3,693.47
property listed above. I hereby authorize you to perform said work and to use the Terms & Conditions. I understand that the total price may change if there is AUTHORIZE YOU TO PROCEED WITH THE ABOVE WORK AT THE PRICE OF
AFCI Breakers
Sub-Total Tax
Total
Membership Discount $432.30

I found another electrician who removed the outlet covers in the bedrooms, found a loose wire, fixed it and price....$100. These guys are crooks. Watch out, hide your wallets.

Brad P.

10/01/2014

If I could give them zero stars, I would. Called on Saturday night with kitchen sink leak which we quickly identified was leaky faucet hose . . . Saturday night evidently most expensive, so we elected for Sunday at lower rate . . . Turns out Sunday more expensive than weekday, so we moved appointment back to Wednesday . . . Service tech finally arrives Wednesday and provides estimates ranging from $317-802, suggesting it's time to replace faucet and sink (I think he wanted to remodel my back patio, as well, but I stopped him). I reminded him that all I ever wanted was to have a faucet that doesn't leak. I then paid $40 (dispatch fee) for nothing and make the quick decision to never call George Brazil again. I urge you to avoid this company and consider the friendly, honest, reliable company, CLW Plumbing. Small company, so not always quick to respond, but honesty is still worth something to me.
(Update: CLW Plumbing just repaired leaky hose for $190 out the door; George Brazil wanted approximately $380 for same repair)

Shawna B.

5/13/2017

They rescheduled twice and when he finally came out he didnt even look into the issue before giving me a ridiculous quote. Then wanted to charge me an 80 service charge when i was told 40 when i scheduled them to come out. And said he would cut me a break and only charge me 40.

Mark T.

09/06/2014

The electrician quoted over $650 to re- install 3 electrical outlets and that was using existing parts. We settled paying $40 for nothing/service call. Ouch! Definitely can't recommend.
MT-Mesa

Julianne M.

01/10/2018

We had to replace the main breaker on the electrical panel for our home, and Tony V. was the electrician sent to us by George Brazil. He was very professional and great at explaining what the issues were so that we could understand. He was thorough and efficient getting the job done. Later that week we had issues with our hot water heater and George Brazil sent one of their plumbers, Shane Cotton, out to diagnose and fix the problem. They were at our house shortly after I called and Shane spent hours at our house working on the problem. It was already after dark when he left, he wanted to make sure the problem was fixed and wasn't leaving until he was sure. I'm extremely grateful to have hot water again and for George Brazil's awesome service.

Donna S.

12/31/2015

I lost power on a whole wall in my living room and the lights in the living room and kitchen were not working. After looking at the normal things, I called George Brazil Electrical. They had the 39.99 fee for coming out, the lowest I found, while looking. Barry came out.
Barry started the conversation with asking me how long I lived in the house, when I told him about && years, he said that the breakers in a house usually go out right at && years. (amazing that it was the same number). Then He found an outlet that had sparked. He priced my work for the new outlet, and breaker, with the extended breaker service to check the others, for $391.00. REALLY?
I told him no thanks, he offered to lower it by 10%, then offered me the Senior Discount (I am not a senior),and we got it down to 341. But I had had enough of the used car salesman act. Goodbye and Good Riddance. I youtubed the job, and it cost me $7.00 to fix the problem. Let me just do the math for you. Their mark up, I assume for labor was $384 dollars, a 98% difference. EEEK I think I won't be calling George Brazil for any work again.

Debra H.

12/26/2017

Great service and fast and price was fair and young man was pleasant and efficient would use them again in a heartbeat

Karen D.

8/22/2015

Mick C. And Steve D. Replaced our furnace and did an outstanding job. They cleaned up after themselves and were easy to work with.

Would highly recommend George Brazil for you HVAC needs as their customer service is outstanding.

Howard J.

2/23/2017

After a little research, I have learned the George Brazil Plumbing and Electrical group is a separate organization from the George Brazil Heating & Cooling group. PLEASE NOTE THIS REVIEW IS NOT DIRECTED AT THE HEATING AND COOLING COMPANY - IT APPLIES SOLELY TO THE PLUMBING AND ELECTRICAL SECTION OF THE COMPANY.

With that said, I encourage you to avoid a nightmare. If you're in need of a plumber, find a different one ... any one. I feel like I would have been better off buying my own pipe wrench and handing it to a toddler and hoping for the best. At least the toddler would have shown up.

Case One: I had a toilet flapper that needed to be replaced. Rather than do it myself, I thought I'd pay a fair price for someone more qualified than I am to do the work. I called George Brazil. Let me set the stage: full retail on the part to be replaced - less than $10. Hourly wage on the guy doing the work - assume $40. Travel, overhead, equipment depreciation, profit, etc, ... assume $100 per hour. Total time requirement to remove the old part, install the new one, test it, collect from the customer, and sing three verses of The Battle Hymn of the Republic ... 15 minutes, 20 tops! Hence, my anticipated bill was somewhere in the vicinity of $125 to $150. Imagine my surprise when the tally was in the neighborhood of $300. It may have been cheaper to replace the toilet!

Case Two: I gave Brazil the benefit of the doubt on Case One; maybe it was just a business oversight. After all, everyone makes mistakes.

The control valve for the shower in our guest bathroom malfunctioned. With out of town guests arriving in four days, I called Brazil (I know - fool me once, shame on you; fool me twice, shame on me). They apparently weren't adequately staffed to even come by and look at the problem for two and a half days. (Maybe my estimate of their wages wasn't high enough to retain qualified plumbers.) Nonetheless, they gave me a six hour window when their guy would show up. I planned my entire day around that six hour window. The window opened at noon.
Shortly before noon, I got a call from one of Brazil's employees saying they were running behind and wouldn't be able to get to me that day. They wanted to schedule for another day. It was obviously too late for my out-of-town guest to reschedule their trip. Maybe I could convince them to take sponge baths in the toilet. It was working fine after I replaced the flapper.

I made one more call to Brazil's office. The nice girl I spoke with asked for my address. When she looked up my record, she identified me as the man that had owned my house seven years prior. She said she had no record of having done any work for me. After I told her about the gold plated flapper job a year or so previous, she finally discovered that record. However, she said she couldn't find anything else about any jobs at my address - including the one that had been scheduled for that day!

Hence, my conclusions:

1. Record keeping and retrieval is apparently not their strength, but ...
2. It doesn't matter because they can't do the work in a timely fashion anyway, but ...
3. At least if they ever did do the job, it would be grossly overpriced.

Other than that, I highly recommend these guys ... just not for plumbing work.

Petra F.

3/23/2017

Needing a plumber is worse than having a root canal. What adds insult to injury is when the company you call provides bad customer service and makes it quite difficult to schedule an appointment. The SIX-hour window they provide is ridiculous and forced me to take time off work to be at home, since you just don't know when someone will show up. The window was between 12p-6p; at 3p I received a phone call that the plummer scheduled to come out needs to leave work early and I would have to reschedule. No thank you. Luckily, I was able to go a different route to get my plumbing repairs done.

Chris S.

11/08/2013

My wife and I were at that place one never wants to be....In need of after hours emergency plumbing service. Based on reputation I called their number at around 8 PM. The young lady in the call center acted bored to speak to me and kept interrupting as I tried to give the information that was asked for.

An hour later a technician called and had the most negative attitude that I've encountered. It became clear that we would not receive a decent effort so I called Mr Rooter instead and they were to our house within an hour and the price is much better than I could have hoped for. Based on this one experience on a couple of different levels, George Brazil is well down the list of businesses that I'll call

B K.

06/08/2017

Very professional and courteous. Everything was completed efficiently and he explained everything in detail. He was not only efficient but VERY neat. I appreciate the prompt service and quality service. I will definitely use them if needed in the future. Jason and Scott were thorough and helpful with multiple electrical issues in the house. Thank you!

Eric H.

10/31/2013

BAHAHAHAHA! This company is joking right? This is the most expensive A/C company I have ever dealt with. The technicians excuse was were a business and we have to make money. Have you seen our billboards? Those aren't cheap. Are you freaking kidding me? Let me just say, there are a lot of small business owners in the A/C industry that do just a good of job, if not better than the big name guys. This just goes to show that the big companies only care about one thing, PROFIT.

This guy wanted to charge me over $500.00 for installing (1) run cap and (2) contactors.

I had quotes from 2 other companies. One for $252 and the other for around $200.00. George Brazil is EASILY double what other companies are. I told the guy that a company thats been around 60 years surely should have built a name for itself around the valley and could probably do without one or two billboards.

What a joke. My advise, call around.

Pamela M.

10/05/2017

Scheduled an appointment today and was given a window of noon-6pm with a call 30 minutes prior to the plumbing techs arrival....well, here it is 6:15pm and no call/no show!!!!!!! 1st and last chance with me George!

Joey B.

8/26/2014

August 1, 2014

Corporate Offices of George Brazil
3830 S. 38th Street
Phoenix, AZ 85040

Subject: Letter of Appreciation for TREVOR FRANCO, Technical engineer on Air Conditioner Units

Dear Sirs/ Madam,
This letter of appreciation for your employee, Trevor Franco, comes with our heart felt thanks.
Today, Trevor Franco, was at out home to inspect our Trane air conditioner which had ceased to function! It was undoubtably hot and we were grateful he was able to replace a burnt out transformer and replace some burned wires!
However, it is not simply that he was experienced in his trade to find and repair the problem, but he literally saved our home from catching fire due to a previously ill repaired air conditioner motor which had'n replace several years ago! He found that the wires that burned did not have the proper fuse installed in the cutoff electrical box and prevented the system from shutting down properly. It had started a small burn which melted the wires and perhaps could have started a fire at some date if the insulation was involved. This was all discovered because of his extra attention to detail. The transformer was replaced and the repairs completed soon after he discovered the problem. My air conditioner unit did not need to be replaced!! This was such a relief for our family and I cannot praise Trevor highly enough for his fine customer service to us.
This is the first time we have used George Brazil Company and when we are able to replace our A/C units (with new energy efficient units), please be assured we will call your company to install and service our heating, cooling and plumbing needs. We will also be asking for Trevor Franco to be our installer and our technician, we believe he is trustworthy, honest, and a true life saver! I sincerely hope you inform him of our feelings and our deep appreciation for all he did for our family, today!

Keri K.

12/19/2015

We had George Brazil out yesterday to replace a bad water heater that they installed a couple of years ago that was still under warranty. They tried to charge us almost $600 to replace it even though it was fully under warranty and it was the 2nd time in 2 years that we had to call them out for issues with this same water heater. They did drop their fee to $400, which to me is $400 too much for a bad water heater that they installed.

The really bad part is that after they left, we noticed that the master bath toilet now makes a REALLY loud vibrating noise after you flush it. We've been told that this is because they injected air into the pipes. When we called George Brazil back, they said that it wasn't their fault and that they would charge us to come out and fix it. This is the most disreputable plumber I have ever dealt with. I will never use them again.

Kj S.

7/21/2017

Eric H and his team mate Eli were both excellent...we had a very serious slab leak and the problem was resolved within 24 hrs. Professional, friendly, expedient - highly recommend!

Ester B.

11/18/2014

We just got an estimate for a water softener replacement along with a toilet replacement. Estimates from $3200-$6600. I don't think so! BTW, we have
a 1680 sq foot house (no pool). And to add insult, we were charged $39.95 for
a trip charge. Oh yeah, and tax on that! And then asked for ID on a check written from our own home. What the heck! We bought our a/c from these guys 5 years ago but I will NEVER buy them again!!

Ester
Gold Canyon, AZ

Deg s.

02/04/2017

It's been a few weeks now since they installed a garbage disposal in the sink for me and the work was done well , but the fact that they would not provide a estimate over the phone is what keeps me from giving 5 stars, but then I guess if they would have told me over the phone 450.00 I would have looked elsewhere. Since we had friends coming over for dinner that night I went ahead. So got me once but never again.

Mark F.

6/23/2017

Elijah O. & Roger installed 2 smoke detectors in my condo. I had purchased one at a local retailer for them to install, but they wisely suggested buying 2 of theirs which worked nicely in my unit. They also gave me other recommendations and suggestions which were very helpful. They were very professional, personable and efficient. I had a crew from George Brazil install a heat pump on the roof of my condo last year and I couldn't have asked for better service. I will continue to use George Brazil in the future for anything related to electrical or plumbing issues as well as work with contractors that they use. Thank you very much.

R G.

06/05/2017

Needed help with a water heater after returning from vacation. Got an appointment same night I called (thank you!) and then while our Tech, Ira, was here, asked if he could replace some supply lines under the kitchen sink, too. He had all the right supplies on his truck, was friendly, courteous, professional, and a good conversationalist. I would use George Brazil again, and commend Ira for the good qualities and professionalism. I liked the e-mail notification and introduction showing his photo before he arrived for security...great idea. Also appreciated the phone call from dispatch stating his ETA. Every aspect was great.

Paula M.

06/03/2017

Dave M. replaced a bathroom faucet plus the supply lines and shut-offs. We'd have him back any time. He was pleasant, quick, thorough, and left everything clean and tidy. Excellent work!

Jeff F.

5/29/2017

Great service! We had an emergency and the two young men who arrived at our home on the Sunday of Memorial Day weekend did a super job, they were neat and took care of our problem in short order!

Lyn T.

5/13/2015

Price Gouging! We own a Mobile Home Park and had an emergency. We were charged $755.00 for 45 minutes and approximately $40 in parts.

Do not use this Company. They say they 'quote by the job' and seem to charge whatever they think the customer will pay.

Never again!

Steven J.

06/05/2014

My first time using them and a great experience! I saw the ads on TV and called them when my ac quit this week. They were there the next day and got it fixed first time. Nice and cool now .

Glen B.

10/22/2013

I bought my ac from George Brazil about a year ago. I can't say anything bad about this company. They showed up on time and did a professional job installing and going over everything about my new ac/gas pack. My summer ac bills have seriously been cut in half! They beat my other two estimates by $800 and $400 and offered a warranty that was so much better than the other two by far. I've had them out for bi-yearly service check ups, one for the summer and today for a winter check up. The technician (Austin C.) arrived on time and was very knowledgeable, friendly and even called 20 mins before he showed up. I highly recommend their ac service. They've been nothing short of perfect for me.

John B.

8/16/2016

Paul came out to our home and took care of the plumbing issues we were having. Paul also took the time to discuss the issues and helped guide us the right direction. Priceless in my book.

Rick M.

04/11/2017

Tom and Alex did an excellent job. I needed to replace my garbage disposal. They showed up on time. Provided me with several options and completed the whole job in 30 minutes. Truly professional. I would definitely recommend them to anyone needing plumbing, electrical or HVAC services.

Carol W.

7/19/2016

Letting people know that George Brazil is way too expensive. Had a leak in pvc pipe on the side of the house that was about 2 inches below soil. It was leaking from an elbow. Cost 624$ and they don't break down your cost, everything is per job whether it takes 3 hrs or 1/2 hrs. Find a better plumber.

K G.

07/05/2016

Fernando was GREAT. Bad sink faucet. I bought my own at Home Depot for $150 before they arrived. The one on the truck they had was over $900!!!!!! I was willing to listen about new hot water pump, then water softener......the total quote for replacing kitchen sink faucet with my own purchased faucet was over $3,000 which included the one year warranty. Fernando successfully completed my work in installing new faucet for $364 (remember, my own faucet). I won't ever call George Brazil again, and furthermore am canceling their seasonal check already scheduled.

Jennifer J.

03/01/2017

Daryl with George Brazil was great to work with. All service was preformed as requested. I would highly recommend George Brazil for any plumbing issue.

D J.

2/23/2017

George Brazil was over the top excellent. I feel very fortunate that Anees and Alec were here to install a tankless hot water heater. The home was built 14 years ago and that electrician cut corners, installing improper wire size and improper circuit breakers for required amperage. They took the time show me the items that needed to be corrected, some minor and a few very major. They did all of the work, very clean, perfect alignment, flush to the wall, and at a very fair price. Highly recommend G Brazil.

Jenny P.

08/05/2013

George Brazil came for quarterly service and Rose M. was my technician. I was very impressed with her knowledge and the time she spent explaining what was wrong with my unit. I will request Rose for future service and highly recommend her for anyone looking for future A/C repair.

Peter P.

02/06/2015

Recently we had electrical work performed by George Brazil & Associates.
First let me say all's well that ends well.let me explain.
When our work was completed there were several unavoidable holes left from the wiring that had to be done. Although, we were advised that there would be some holes in our dry wall it was not made clear how extensive the amount on damage there would be.
When we received an estimate to do the repairs we were faced with a substantial bill, above and beyond the original work.
We contacted George Brazil's offices to see if they would cover the cost of the repairs. We were told that they would send a supervisor to examine the damage. In a very timely fashion Jerry arrived at our home and after surveying the problem in formed us that his company would reimburse us for the repairs, which was a significant amount.
Needless to say we were extremely pleased with the professional way George Brazil's company and especially there supervisor rep Jerry handled the situation.
Not only was the electrical work expertly completed but the company stood behind it's product and workmanship.
We would not hesitate to acquire the services of George Brazil in the future.
Thank you!

Leo P.

06/04/2016

They tried to charge us $ 429 to replace a Capacitor. The actual cost of the capacitor is around $ 12. It takes about 10 min to replace it. Do the math. Most company in town will charge about $ 150 (expensive but more reasonable). Good luck.

Sam L.

04/02/2014

All I needed was a shut off valve for a washer replaced . The tech writes up a quote for $484.75 to replace valves and hoses and was going to cut my drywall leaving me with needed drywall repair . Asked tech if he could just replace valve and his reply was the company won't let him . Ended up calling a handy man and he replaced the valve for $125 and my drywall is intact . So it cost me $42.01 dispatch fee for them to refuse to do a simple job !!! Hey George when can you service my AC ?

Received a call from George on 4/4 about my above problem and they said I was getting a refund and if I could delete this review . The refund is nice but that does not makeup for the fact that you tried to oversell me products and services that were not asked for or needed . Then left me hanging . I will never forget the techs words as he left my home sorry I couldn't help . Thanks Again George .

i

John F.

7/24/2014

My AC nightmare!

My 18-year-old AC gave up on me on 6/28/14. The technician, Todd C, was here within an hour of my call, diagnosed the problem as a refrigerant leak, recharged the system, and strongly suggested that I replace the unit at the end of the cooling season. He said that the refrigerant should last until then. On 7/3/14, the AC was once again blowing hot air. A call to George Brazil had Todd C at my doorstep once again. He said that recharging it again would be a waste of time and money but that he could get a crew out that afternoon to install a brand-new system. Faced with the daunting prospect of shopping for new air-conditioners on the Fourth of July weekend, I agreed to a new unit. Chandler, Noel, and Michael showed up that afternoon and installed the new one.

All was fine until 7/11/14 when the new unit, a York, started blowing hot air. Techs were then out here nearly every other day finding and fixing leaks, recharging the system and replacing leaking coils. All of the techs (Dillon, Jesus, Chris, and Jason) were extremely courteous, prompt, and seemed to know what they were doing. The same goes with the dispatching staff. Five stars for them.

I'm starting to think that I got a lemon for a unit though.

J J.

9/30/2014

Michael, Kurt, & Josh did a great job diagnosing & repairing my in-warranty AC unit. Courteous & thorough, explained what to expect, cleaned up afterwards.

pam m.

09/09/2016

Gabe S. Did an outstanding job. Explained everything well and fixed my issues. I will use in future when needed. Highly recommended

Josh N.

4/23/2015

What a complete joke. Called to have hose bib issue fixed and guy said he needed to cut into the house and solder the pipe to fix it. Estimate was $750?!?! Said no, still charged me a $39.99 fee for coming out to the house? Called another company and they fixed it for under $200 after doing a free estimate.

I will be writing more reviews for this company, and ironically I am in a Real Estate and will NEVER recommend them to anyone.

SCAM!!!!

Rich H.

5/30/2014

I contacted Joe Platt at George Brazil in regards to an AC problem I was having on my new home. Joe was extremely helpful and arranged for a technician to come out and check it out.
Conrad showed up right on time and went to work diagnosing several issues I had with my system that was a result of very poor workmanship that was done by their competitor Chase Roberts. Conrad went above and beyond a standard service call and made sure I was aware of the issues my system had and how they were impacting my monthly bill. This is what he found:
*Massive Freon leak at multiple locations.
*Missing covers the size of a hair dryer nozzle bleeding air directly from my air handler into my attic!
*improperly sealed pipes and hoses around the air handlers(more air in the attic)
*Missing air plenum on one of my handlers.
*Incorrectly installed drain pans.
Armed with photos and written diagnosis I was able to force their competitor to step up and make right the poor job they did installing my system.
In the future there is only one company I will be calling to perform work on my AC or even any other maintenance they offer, and that's George Brazil.
In fact my recommendation would be for anyone with a new home to have their system inspected for the kind of poor workmanship I had, especially if it was installed by Chase Roberts.
All together I am saving about $100 a month after the problems were corrected. Don't think for a minute like I did that your builder will catch these issues either!
Thanks Joe and Conrad!!!

Brian T.

12/02/2012

I was in need of a plumber and had a magnet that George Brazil had sent in the mail, so I decided to call them to have them come out. We called on Saturday morning and set an appointment for Sunday between 8-10. So here I am up early on a Sunday so I don't miss the plumber calling me. I get a call around 930 from the plumber saying he can't make it, they had some other customers that were preferred customers call in so they had to cancel my appointment. Very classy George Brazil. Thanks for wasting my time and calling me 30 minutes before the appointment to let me know. Now I have the task of finding another plumber on a Sunday. Awesome service.....

Jim S.

12/03/2014

We were very impressed and please with the service provided by Elijah Otero. He arrived shortly after we called for service. He explained any fees associated with the service he was going to provide. Our problem turned out to be more complicated than we had anticipated due to the shoddy work done by the firm that flipped the house in which we live. He found the problem and corrected it keeping us informed of what he was doing.
We will not hesitate to call Brazil whenever we need electrical service and will recommend them to others..

Christina L.

7/20/2013

My elderly parents recently used George Brazil's services although he got the job done he was way overpriced than what he advertises. He was there for 20 minutes and charged them $350 to unclog a drain with a snake. My dad complained and the guy lowered the price down to $250. What a scam the commercial says $99 they are false advertising and taking advantage of elderly people. He also used some enzyme in the drain and charged them $39.99 for it. My dad asked if he can buy some so the guy said $39.99 but my dad said you should throw that in for free because you charged us so much and he did but still I believe this is taking advantage of the elderly which is against the law. Not to mention we are fed up with this window of time service providers give we'll be there between 10 & 2 well he showed up at 2 what is wrong with these people why can't they come during the time allotted?

Jessica V.

5/30/2013

Michelle was very courteous and informative. She took the time to explain what kind of filters to use and gave me other information that many service technicians I have used over the years have never shared. My pets liked her too!

Jaime F.

02/05/2013

When the guy wrote our estimate, he said not a big deal just would take time. Time is money and George Brazil wanted a shiiz ton...like 4500 over what a Great Local handyman estimated! woohh talk about over head. Something to think about just make sure you guys insured and checking bbb isn't a bad idea either..but GEORGE Brazil is a PASS for us!

Vennessa M.

08/01/2016

Even though we are tenants, the service is incredible! Just had our AC annual maintenance done by Derek. WOW He is great! He played with my one year old son and showed him how to use a couple simple tools and didn't wear out his welcome. Very friendly and quick with his service. Would highly recommend him and George Brazil services!

Camille H.

8/22/2012

I was forced to replace my 28 year old air conditioner last weekend. No surprise really. George Brazil came in nearly $1500 under the competitors and installed the next day. And this is with me appearing to be completely helpless, hugely pregnant and boyfriend stuck in the middle east for work. Just little old me and they were pleasant and fair. I would recommend them to anyone.

Raymond M.

10/24/2016

Very professional and polite. Jack did an excellent job, will recommend to everyone that I know. Great job

Chris W.

07/06/2014

This review is for my mom....Bea W in Sun City West......
After getting a few different quotes for new unit on my condo, I decided to go with George Brazil. My team, Josias and Cesar, were very good. They were very polite, knowledgeable, efficient....just a great team. My sales person was very patient with me and my 10,000 questions!!! They were very helpful in purchasing my new a/c unit. The new unit has already made my home cooler.
Thank you George Brazil!

L S.

9/19/2011

I will never use George Brazil again. The technicians are incompetent, the customer service representatives are rude, and their VIP service is a scam.

My air conditioner broke last October (the fan motor), and the technician that came out quoted around $800 for the fan motor, $800 for something else (illegible on the slip), and $80 for the visit. Because I was unaware of how much these things would normally cost, I was ready to pay. The technician shared with my boyfriend and I that there is a VIP plan, where we would be discounted if we purchased it (for around $600 for three years). The technician stated that there were no strings attached and that we could cancel it at any time.

Our A/C broke again this year (one week ago Saturday), and we, of course called George Brazil. The staff told me that I should wait for an appointment on a Monday; I explained that we did not have A/C and she finally conceded that someone could come out that day.

The A/C technician was at our house within an hour. He looked at the A/C unit and shared that the issue was the compressor overheating. The technician shared that he would not be able to do anything for us until at least Monday. He shared that if we had left the unit on, the compressor could have exploded and created toxic fumes, which would eventually ruin the entirety of our system... The technician refused to provide us with even an estimate of how much this might cost (allowing us to plan our budget for Monday). The technician told me that it would be at least 3 times more than the A/C motor had been, and that it would be better to just buy a new A/C unit.

On Monday, 8am came and went. I called George Brazil and requested information on the pricing whatever part was needed to make my A/C work again- I was told to wait until the technician from Saturday called me; 8:30am came and went; 9am came and went; I then heard from the technician- $2,800 to replace a compressor. This sounded extremely high, so I requested to know what the cost of the part was, and what the cost of labor was; the technician would not share this information with me. The technician referred me to another person at George Brazil. When I spoke with her she was angry that I had her phone number and angry with my questions; finally she informed me that they order parts based on the model and serial number of the A/C unit. I spoke with the technician again; he told me that he would only be able to service our A/C unit today if I confirmed with him within the next 5-10 minutes.

The same day, my boyfriend and I reached out to several other A/C companies, all of which were shocked by the price that we had received from George Brazil. The second highest estimate that we received was $2,500 for a new compressor and condenser.

Several A/C repairmen came out to our house to check out our issue Monday (none of them charged for the consult). They each said that if the technician from George Brazil had wanted to put in five minutes of work, we could have had A/C until the root of the problem was fixed on Monday... Apparently there is a small part that jump-starts the A/C compressor so that it will cool the air. According to the service people of the other companies, this is something that is typically carried in a kit. Once A/C repairman from another agency noted that two wires were misplaced from when George Brazil installed the fan motor and corrected the issue without charging us.

Obviously, despite our VIP discount, we chose to go with another agency.

The VIP Maintenance Plan says that it is refundable, and will be prorated. I wrote my required letter to George Brazil sharing with them that I wanted to cancel my services as I will not be working with them in the future due to their technicians and impossible pricing. I spoke with a representative today who told me that if I do cancel my maintenance plan, I will be responsible for paying back the discount provided last year. This discount was over the cost of the plan, so not only would I be out the $500 or so for the worthless VIP Plan, but also out another $100 for canceling it...

Claudia M.

12/29/2015

Huge rip off; buyer beware. Long story short, after being duped on pricing from a technician that took TWO days and had to call for help every 15 minutes I did receive a discount from the manager. Not enough but it was a good faith call and I moved on. NOW, several months later..... I find out the incompetent tech hooked my fridge water to the HOT WATER pipe. Not worth a PENNY! We have renovated an entire home and of all the DIY and subbed out work - this company is by far the worst ever. Go anywhere else.

Peter M.

05/09/2013

We needed an outlet added to a wall in our kitchen. Gabriel came on time, was friendly and efficient and we are very pleased with the work. Thank you!

R S.

9/29/2014

I wrote this review a couple of weeks ago but it was erased? What good are reviews if bad ones get pulled?

I have used GB a couple of times in the past and felt that while they were not cheap they were very good and professional.

That all ended when they gave me a quote to install 2 bathroom faucets that I had previously purchased. First of all no quotes over the phone so we had to pay their obligatory $49.95 to show up. Then the quote nearly floored me. $820 plus tax!! For a 3 hour job. That's over $270/hr. Are you kidding me? So I called Lowe's where I bought the faucets and their quote was $190. Guess who I went with?

J A.

08/08/2011

You know something is wrong when the a/c company will not even give you a quote without you signing a contract. Matt came out, spent two minutes looking at my a/c unit and spent the next 10 minutes trying to hard sell me. I would not recommend this company!

Daryl H.

05/07/2013

There prices are not cheap. They have a high service fee just to come out. They state they have a free first time estimate, but I needed a price on the installation of a bathroom fan and still charged me the service fee for an electrician to show up. So make sure that is clear before you let them come over. The price they gave for the install was ridiculous at over $1000 to install a bathroom fan. They are very friendly though, and do a very good job cleaning up. I also had a plumber once come over and his price was very high too to fix a broken pipe but it was nothing ridiculous. I give it one star because if you are going to state free estimates on your website then offer it.

Debbie M.

4/22/2016

Great technician. Very helpful and explained what he was doing. He explained what the job would entail and how it would be done. We will request him in the future for sure

Timothy D.

1/14/2013

I had new AC units installed in August of 2011. The entire process was smooth, the technicians were clean and tidy, and I've not had 3 follow-up visits for regular checks. Every time the people both on the phone and the technicians coming to my home have been professional, courteous, and prompt. Being a contractor myself, I have to say that this level of service is uncommon and much appreciated.

Jill N.

5/22/2013

We recently purchased an older home in North Mesa. We needed some electrical work checked out and added. Gabriel was there the next day and stayed past dark to complete what needed to be done! We purchased their warranty and had to use it a few weeks later for our pool pump. Again Gabriel was out in record time and came to the root of the problem, it didn't cost us a dime since we were due our home inspection.

Great Company!!! Great Service Tech, I would recommend both to all my friends and co-workers!

L P.

11/06/2013

We had some sewer water come up from the bathtub, so we knew something was wrong. It was 8pm on Sunday. We called George Brazil because of a recommendation by a family member. They came out about 4 hours later. The gentleman was very professional and showed us what was wrong. Some roots grew into our sewer lines (not a pretty picture). Long story short, we got charged $240 for him to come out and tell us what was wrong and semi flush what was clogged up. The estimate they gave us to fix everything was almost $3500 (I almost had a heart attack). I needed to get new pipes installed because of the roots. So I had to call around because this was way too much for us. We ended up going with Service Arizona Plumbing which was about $1400 cheaper. Do yourself a favor and get other quotes. Would I recommend George Brazil, yes, but it will come with a price tag.

Suzie H.

8/13/2014

Would never use them again.
Paid $850 for securing toilet, cleaning out faucet, minor dishwasher fix, and another minor issue. Feel Ripped off!

Michael D.

08/10/2016

Tony did a great job. He kept us up to date on everything he was doing. He explained everything in a way we could understand.

Kitty K.

08/01/2012

Tom showed up on time and was very polite and professional. He performed the work needed and also advised me of another problem which I will be able to fix myself. I highly recommend Tom and will be happy to have him return anytime I need service on our air conditioning unit.

Shelley F.

08/08/2012

I am a new George Brazil customer and am very impressed with the professional, knowledgeable, and courteous service I received from James D. I was fortunate to have James D as my technician on 4 occasions from beginning to the end of my restoration due to a flood in my home. All my plumbing was handled by James D. and he took the time to explain the work he was doing, why it had to be performed, and what I could expect from the service and the company the day of the visit and into the near future. I will let everyone I know to call George Brazil! And if they're lucky, their tech will be James D! Well done! Thank you!

Claudia B.

1/24/2013

Extremely happy with George Brazil. Everyone we have worked with at George Brazil, from our initial contact with the sales person that came to our home to provide an estimate to the technicians that installed our new AC system were professional, knowledgeable and very friendly. Would highly recommend this Company!

Fred J.

01/08/2014

Was very happy with the service when I contacted them for help with our Ac unit. The tech was courteous and answered all our questions and also wore shoe covers to keep the floors clean. We highly recommend George Brazil.

Shane M.

7/21/2016

Expensive, 45 minutes of work to replace 2 sink cartridges and it was $565! I will never use them again

Keith W.

8/29/2012

Don't call George. They charged $39 just to give an estimate, then wanted $450 to replace a kitchen faucet (which I had done by another plumber for $85) and another $400+ to replace a valve in our toilet (which was $20 part I replaced myself in a half hour) They took the top off the toilet, turned off all the supply valves, and when told they were too expensive they left without turning the valves back on or even putting the toilet tank lid back in place.

Rachel S.

07/12/2016

Extremely overpriced for the amount of time and work done. The technician practically spent more time trying to imput information on his iPad than doing the actual work. It took two visits for them to fix our leaky master sink. First visit just to diagnosis the problem in 10 minutes was $168. The second visit , once I ordered and got the necessary parts was $415. I'll never use them again.

Frank M.

07/06/2016

I had a very efficient and skillful plumber from George Brazil. He fixed my toilet and adjusted 3 faucets all in a very efficient manner. My only objection was the work was way overpriced probably by two hundred dollars. However, I was told the price before he began the work so I guess I have no one to blame but myself, since I agreed to the price.

Ruben G.

12/11/2013

921 Reasons Why Not George Brazil.

If you need to ask 'how much does it cost?', you can't afford George Brazil for simple plumbing work. All work is 'fixed price' so there are no surprises, other than the ridiculously high estimate, about 300% higher than from a licensed plumber. In my case, I needed very simple plumbing work done. When I balked at the estimate, I was shown the 'bible' where all estimates are carved in stone, down to the penny!
G. Brazil fixed price estimate vs what I actually paid a licensed plumber.

Job George Brazil vs Licensed Plumber
Replace 2 shower valve stems $400.56 $65.00
Replace Kitchen Faucet $322.91 $75.00
Replace 1 ball valve - $321.18 $155.00
Replace 2 Hose bibs - $336.46 $165.00

I told the George Brazil rep that his prices were high. He assured me that their prices were competitive and that prices in Connecticut were higher (yeah, right!) and that prices in California were double his. I told him I had a much better price. He said they would not price match any 'handyman' price, only that of one competitor, another air conditioning/heating firm.

Oh I forgot to mention, these were their preferred prices. The list prices are
even higher. You may save enough money for a Hawaiian vacation by using the Better Business Bureau to find a good licensed plumber instead.
921 reasons - all in dollars! ($1,381.11 vs $460 )

robert c.

07/03/2014

Scheduled AC Tune Up for my home in Surprise - On time and professional. Advised needed a few things changed. He would do at no charge but if pin broke would need to charge $250 for recharge of system. After inspection advised needed new cap. $350 charge. Part was $44. It took 10 minutes to install!!! Was advised this is a set fee and would take it out if I wanted. Price gouging at its finest. If you can use someone else please do!!!!!

Jim K.

6/19/2013

I honestly don't understand how this place stays in business. By far the worst plumbing service that I have ever experienced. They lack customer service and professionalism throughout. My goal was to get a water heater repaired with their help and they failed miserably. First, they did not follow through with meeting their four hour service window. When I called the dispatch for and estimated time of arrival within the window, he could not narrow down an estimated time for arrival. Then, when they finally call me to relay that they were coming, I missed the call because I was on the other line and they decided re-route their service person to another job. When I followed up with a call, they were so rude and snappy that I went with another company who took care of me right away.

Danny C.

1/17/2013

The service I received was stellar from Brian W. Clean work in a timely manner. I would recommend to anyone.

Kathleen M.

06/11/2016

Bryan W. the plumber from George Brazil Plumbing who serviced my account was exceptional! He arrived promptly and got right to work. He was very thorough and explained the repairs needed. He gave me an accurate estimate of the costs. After the repairs were completed, Bryan checked all of the plumbing in the house and the water heater to ensure everything was in good working order to prevent a future problem. I was very impressed with his professionalism and his patience in answering my many questions. I would absolutely recommend George Brazil Plumbing and Bryan W. in the future.

Diane C.

06/12/2017

Had George Brazil out today to replace a water heater they installed 5 years ago - still under warranty. I was stunned when they quoted a price over $800. I protested saying it was still under warranty. The tech explained that in the five years I'd had the heater the standards had changed a little - not my fault - and the new heaters were a little taller and a little wider so there would be an additional $150 charge. But it's under warranty. Ahh says the tech, our warrantry is only a year - the manufacturers is the 6 years...but the new heater would have a new 6 year warranty. Probably as worthless as this one is. When I complained about this being a rip off, the tech refused to do the work because I was unhappy...too darn right I;m unhappy. Companies should have enough integrity to stand by their work and warranties without stiffing the customers. Wish I could give them zero stars.

Clinton B.

10/01/2014

I have used George Brazil in the past. And they did and alright job. This time they were atrocious. I called to make an appointment and they did not tell me that they needed to call me in advance prior to coming to my house. I missed two calls and I called them right back. They informed me that they had sent the driver on and that I would need to wait until after seven and they would charge me an emergency call fee. I explained that they did not tell me that I needed to answer the phone before they were coming or I would have given them the number to the person waiting at my house. Basically the woman was very obnoxious on the phone and so was her supervisor afterI demanded to speak to a supervisor. I told them I planned to write a review and report them to the BBB and he laughed! He actually laughed. Don't use these arrogant people!

UPDATE:
I called Static Electricity and they came out and fixed the problem in 30 mins!!!! Please see my excellent review of a company that cares!!!! Static electricity thank you!!!!!!

Jennifer H.

6/24/2015

Reply to George B.,
This happened over 2 years ago and just wanted to add my experience I had with your company.
My water heater burst late one night. So I looked up and found George Brazil was available 24 HOURS! I heard about the company, saw the commercials and decided they would be reliable one to go with. Well not the case, after I called them and spoke to an operator they said someone would call me back to set up appt time. Hour passed nothing, so called again and they said same thing but I insisted on talking to someone now and getting them out here today. I finally got a call back soon after, but guy sounded hung over or just woken up. He said he wouldn't come out today and to call back during normal business hours for an appt time. WTF! I decided to do that, but not setup appt with them but with a competitor. I had the competitor do the repair after a positive experience on the phone with them that reassured me I was going to be dealing with a reliable company who wanted my business and cared about customer service. Later, after I got my water heater fixed, I got call back from George Brazil wanting to come out, but told them didn't need them they were too late. So what a shock, he tried to then sell me a new water heater and install it. REALLY! Do you think I would let you sell me something you weren't even interested in coming out to fix!?!? You really shouldn't advertise you're 24 hours if you are NOT really available 24 hrs or have employees willing to work during the 24 hrs.

Oh and nice try in getting my previous review taken off, but I fixed the review so it doesn't violate the review policy. This won't be removed!

Harold E.

8/26/2014

Due to your lack of desire to fulfill their commitment to warranty your services and repairs after six months even though they state that they warranty repair and parts for one year i will no longer be a customer.

Their shoddy workmanship has caused me a great deal due to the flood from a plumbing repair. When I contacted the manager, he stated that he would do nothing to make the situation right. I will turn the leaking material over to my insurance company so they can deal with the this company. My insurance adjustor stated they are no longer operating in California due to problems and issues.

I will share my story with anyone who will listen to me of how this company does not stand behind repairs.

By the way, the repair cost over $500 and a new system would have been only $350. I found this out, mush too late.

Ashley C.

6/20/2012

We rent our house from a family member who lives in a different state. Our a/c went out and it was one of the hottest days (so far), which may explain why it broke in the first place.

We looked around for a few different places, and the majority of them were family owned businesses that didn't even answer their phone! Another one said We don't service after 5. Okay....

George Brazil, however, answered the phone after two or three rings. The lady on the phone said the man was booked, but he can definitely squeeze us in between one of the other appointments, and that he'd call us and/or be here between 5pm and 9pm.

Right on the dot, he called at 5:30 or so telling my mother he would be there in 20 minutes. He got here within 20 minutes! Not many people actually tell you 20 minutes and mean it, but he did.

The guy gets here, and my mother explains to him how we're renting, yada yada yada, and he talks to my family member who owns the place over the phone, gets us all set up and immediately starts fixing the A/C. Within 15-25 minutes or so, cold air was blowing out of our vents.

He told us that it was all set up, but he found something else wrong with it that would need to be fixed in the future. He offered us warranty for a whole year, plus 2 free services! They also waived the visit fee, or whatever it's called.

As far as customer service and satisfaction goes, I'm definitely impressed. At our old place, we had our air condition break 4 times! And the land lords would always call out crumby handymen who would spend 3 hours at our house, usually up in the attic. One guy even cut his whole hand open on the opening of our attic and got his blood all over the walls and my bathroom floor, YUCK! He almost didn't even clean it up, until I forced paper towels in his hand and sprayed cleaner where the blood spilled. No way am I cleaning up someone elses blood, gross.

George Brazil didn't make a mess, didn't have to creep around our house in every single room, didn't leave dirty fingerprints all on our walls, and finished the job with no hassle or stress. The guy was a very nice man who treated both my mother AND myself (also female) with respect. We didn't feel uncomfortable being as though it was just us two at home letting a male stranger in.

The ONLY thing I'd have to complain about is the prices. They DO give you great deals, warranties, free service checks (if you pay extra for them, but either way it comes out to the same price if you do or not) and they waive the check up visit, but our family member spent about 880 dollars on the new piece for our A/C. I looked it up, and if we actually knew how to fix it ourselves, we could have bought the part for about 200. That's the only down fall about George Brazil is the high prices, but when you compare them to other A/C places, their packages that they offer definitely win us over. That, and how nice their handymen are. (His name was Lance, so if you live in my area and need your A/C fixed, ask for this guy...he's really nice!) Also, the fact that he could speak proper English was a relief and a breath of fresh air because the majority of handymen out here apparently know 3/4 spanish, 1/4 English it seems...and when that happens, good luck understanding what's wrong with your a/c unless you know Spanish. I unfortunately, do not! It's not that I mind if you have a Spanish accent, just please speak your english clearly so I can understand you! I don't want to ask someone 7 times what the heck is wrong!

I'm giving it a four star because of the price, but the fact that they came out after 5 almost makes me want to boost it up to a 5 star. Having an AC company that comes out after 5 is a miracle, especially if your A/C craps out on you while you're at work and you don't find out until later.

Oh, and I know this is totally off subject and meaningless and also has nothing to do with the rating I gave it...but George Brazil needs a new commercial theme song! It's more annoying than it is memorable. That's just my tip of the day, haha!

Again, thank you George Brazil for fixing our A/C. Great job!

T D.

4/26/2013

I had an electrical issue I needed fixed. I used a valley promotional website for business recommendations. Of the 3 recommended companies, GB has been in business about 56 years more than the other two. This was my first clue, which company to choose.

I was promptly called by a GB representative the following day after requesting service via the promotional website and scheduled my service. On my service day, a GB representative called to tell me the service representative was enroute.

Shortly afterwards, Gabriel arrived. He was personable, polite, professional and quickly diagnosed the problem. He also diagnosed 2 additional issues with the circuit breakers that were a potential fire hazard. Gabriel explained each issue and what the proper installation procedure should've been done by the original builder.

Overall, I am happy with GB's prompt and professional customer service.

Sharon H.

8/26/2013

I needed a new A/C for a rental property. I was given two quotes for expensive units and subjected to hard sales. When I requested price on a lower end model and perhaps different sales rep, I was told to get lost. It was either the expensive unit or no unit. This attitude was supported by management via emails.

My neighbor had a plugged A/C line. The tech had no interest in the call and just wanted to run a pvc pipe over the roof, against our HOA rules and ended up doing nothing. He then had to return a second time and again did not want to deal with the problem. Created a lot of drama with the possibility that the ceiling could collapse and every other world ending prophesy. After a LOT of prodding, he finally ran the garden hose through the pipe and unplugged it. 5 minutes of work, 40 minutes trying to get out of it. The ceiling is fine.

Another neighbor behind me had a remaining loud noise in her A/C after a prior service call by Geo. Brazil. When she called them to return, the tech again spent a great deal of time explaining there was no problem, the noise came from my unit behind her (not) and threatened to charge her $75 for the call to fix the noise from their prior repair. No fix and problem remains. Guess they hire deaf technicians.

This is not the same company that used to have good, caring service. George: Take a hike. 3 different customers, 3 rotten attitudes.

UNREAL

Kayla B.

01/10/2014

I really, really, really dislike George Brazil. If I could go back in time I NEVER and I mean NEVER would have purchased a brand new ac unit from them regardless of what warranty they provide.

So this is what happened-- In September my AC unit went out and I had two companies come out to try and repair it- it was a no go. Each company told me the entire unit needed to be replaced. Being a single mother/student/bargain shopper I got an estimate from a few places. A couple of questionable places low balled me but overall George Brazil was the lowest (seemingly reputable) company. After all, they had MANY MANY great reviews on YELP..... So EVEN THOUGH the first guy that came to my house spent most his time staring at my chest instead of me, I went with them for the new unit. Got it installed, cold air blowing, everything was good. UNTIL I NEEDED HEAT. Now, I tried to turn my heat on and it DID NOT WORK. I called George Brazil- they said no problem it's under warranty we will send a guy out to look at it. The first guy comes out- he said hmm, the part was not installed for you to have heat. Then proceeds to rig my system with the wrong part so it would work for a few days until the right part came in. Finally the right part came in and the guy came out to install it. hmm, it seems like we need to order ANOTHER part Tomorrow the guy is going to come and install this other part. So let me ask you this yelp, If I purchased a BRAND NEW unit why does it need so many replacement parts? Why was it not installed properly the first time? Why have I been living with space heaters for MONTHS waiting for parts? I could go on and on but I don't have time for this as I am a single mother/student and I have homework and a baby I need to tend to.

Sam S.

04/10/2016

Tony V was great, had a weekend emergency that required replacement of main circuit breaker and all other CBs due to age and failures. Tony explained all options, accomplished the job quickly. He was very courteous, professional. We are very happy with the level of service and his great attitude. World recommend Tiny and his service to anyone.

Marie F.

04/01/2016

Wade and Tony were VERY kind and professional. BUT, I was floored at the cost of what was done and my job is not yet complete. The plumber cut down pipes and replaced the water valves under the sink and the ice maker leaky valve at a cost over $800.00. The electrician added a wall outlet above the fireplace for tv, wired for under cabinet lighting, split a fan from light and added a separate switch and added some GFCI outlets in the kitchen for $1725.00. My house is under renovation, so the drywall in the kitchen was open and the so was the drywall around the fireplace. The plumber was here for 3 hours and the electrician 4. WOW! They both are suppose to come back to finish hooking up the sink, dishwasher, disposal (1800) and under cabinet lighting (875). I NEED A PLUMBER AND AN ELECTRICIAN, STAT!!!!!!

Jackie A.

3/21/2016

Fernando O. was amazing! Despite the extreme challenge of hooking up our water heater in a very limited space (a job which another contractor had already abandoned), he went above and beyond, finding a way to make it work. He far exceeded our expectations! The response was quick (same day!) and the work was done right! I highly recommend George Brazil Plumbing & Electrical, and specifically Fernando O., if you want someone who will do whatever it takes to help a customer.

Chris H.

07/04/2012

Our A/C unit went out at 7:30 at night and George Brazil was more than willing to come out and help us. They were courteous, prompt, and very nice. Their service was even good.......but that's where the NICE stuff stops.

The technician replaced the bad capacitor and provided me with a laundry list of things that were wrong with our air conditioner. I don't think he was trying to scare me, just inform me, but it basically came across to me like our air conditioner was more or less done. The capacitor part alone cost us $350 (not including service call) and he tried to tell me that adding refrigerant was going to cost me between $250-550, depending on how much it needed.

I had called called another smaller company before George Brazil but they were not able to come out until the next day. I had them come out and add the refrigerant and give us a second opinion on the overall status of our unit. The company added almost 2 pounds of refrigerant and the total cost was $104 out the door......on July 4th!! The smaller company did acknowledge that our A/C was not in the greatest of shape but said we could definitely get another year or two out of it.

The thing that I found to be most distrubing was that the technician from George Brazil told me that to replace my A/C unit would be between $7800 to $10,000, depending on what type we bought. The guy from the smaller company said he could replace my A/C with a new unit for less than $3,000.......INSTALLED.

The worst thing was that after we told the smaller company we had somebody come out to repair it last night.......he joked and said hopefully you didn't have George Brazil come out. Apparently George Brazil must be well known in the A/C repair industry as a pushy upseller who overcharges for everything they do.

We are grateful that George Brazil came out quickly to help us out last night........but today we are kicking ourselves for calling them. We could have had the capacitor replaced, refrigerant added, and still had $160 bucks left over if we would have waited 12 hours for the smaller company to come out. The $160 savings would have paid for a nice dinner, movie, and a new pair of shoes for the Mrs.

Guess it was just an expensive learning lesson : ) At least we have found our new A/C repair company......and it is definitely NOT George Brazil.

Keli C.

09/01/2012

I paid for a service VIP plan last October to cover both my units for 1 year.$478 This month one of my units wouldn't cool. The rep from George Brazil came out and said I had a freon leak and it would cost approx. $1500, although he did not testing. He also stated I probably needed a new unit since it was 10 years old. As I read my so called VIP service plan it stated that within one year I would not have to pay for a new unit. Less then one year now I'm being told differently. The service plan is bogus. Do not buy it. I called Chas Roberts and they fixed my unit for $121.00. I tried to work with George Brazil and there office personnel need serious training in customer service.

Kelly C.

Margo M.

6/20/2016

Why can't you get any information about a a/c warranty? We had them come out and give us the cost of a 1 and 3 year warranty but when I tried to get information as to what that covers you can't get any answers!

Joe B.

05/01/2013

Had George Brazil out to install a new water heater. No problems. All went well. Decided to call George Brazil for an A/C tuneup. Service tech said coolant was low and recommended a sealant. Cost was $700 for coolant and sealant.
I believe the service techs may get paid on commision. I thought this price was outrageous. I will be looking for another AC service company that is concerned about the customer and the final cost.

Jennifer B.

5/31/2014

While I was impressed with their prompt attention on coming out to inspect my AC, I will never use them again!!! My husband told the guy exactly what needed to be fixed when he got here. REALLY REALLY expensive!! The guy was at my house less than 20 minutes. I researched part after he left and it was only $11 online, however we paid 400% more. When I called the office to ask about this the guy answering the phone said Im sorry, I don't make the prices. Either you accept or decline the repair. It is what it is. what kind of customer service is that????

Corey H.

06/03/2015

After getting another quote after they had fixed the problem and it still wasn't fixed.. Minded we had got a warranty that we were still going to have to pay for them to come back out.. We had found out we were way over charged..

Theresa B.

5/16/2014

VERY EXPENSIVE !!! Had an emergency call for a broken kitchen facet ...paid $125.00 for emergency call.. Had no problem with that then a $268.00 to put in our facet that we had purchased ... INSANE !! And this took less than one hour...

Melissa R.

1/27/2016

If you want to be ripped off then George Brazil is your plumber!! I was not getting hot water so called for an appointment to check my hot water heater. The service technician arrived timely but immediately said you have to replace your hot water heater. So he replaced the hot water heater, we checked the water and it still was not getting hot and he said oh it will take some time to kick in and left. This was a charge of $900 for a new water heater --- and I might add a much smaller gallon water heater than requested. Three hours later we still were not receiving hot water so we called George Brazil again and they sent another technician out at night whom was there until 1 am not able to resolve the problem.

The next day George Brazil sent out an electrician and a plumber together. The electrician found the issue which was a burnt circuit. This cost me another $800 to replace one circuit breaker. They also tried to sell me on the fact that all of my circuit breakers needed to be replaced.... a statement which was not accurate and verified through two other independent electricians. I then turned to the plumber and asked him why he replaced my water heater, charged me $900 and installed a smaller gallon water heater than what we needed and he said well if I used this diagnostic tool to assess the problem, it would have cost you $150 and I figured I would just replace your water heater since it was old anyways. Seriously --- I think the decision to pay for the $150 assessment tool (which took literally 2 minutes for him to use so I seriously question his $150 assessment statement....plus, isn't that included as part of the evaluation service fee) versus paying $900 for a water heater should be the decision of the homeowner and NOT the technician who obviously doesn't have the skillsets to diagnose a electrical problem.

I have used other plumbers in the area and have always had very positive experiences. I guess there was a reason that George Brazil was available that day and when I called....never again!!

Laura O.

1/15/2014

Called George Brazil to replace a broken garbage disposal. We had a firm appointment time for 12 noon - 4 p.m. the following day. By 5 p.m. no one had showed up or called. We sat home the entire Saturday waiting for them. When we called to asked had happened they lied and said they had called early in the morning confirm, but no one answered to phone and therefore they did not show up. I keep both cell phones on at all times - I checked the call logs and voice mail and no such calls were made from them.

It is apparent to me that they overbook and do not care about their clients time. When we called to discuss why they had not shown up - they did even seem concerned or apologetic about the situation. At the end of the conversation, we were quoted some basic prices for garbage disposal and seemed high.

By the time all the arguing with them was over it was 6:30 p.m. - I proceeded to call Roto-Rooter plumbing and was willing to incur an overtime charge of $150.00 to get the job done. They came out by 8:30 p.m. installed the garbage disposal at a price that was cheaper than George Brazil's quote - by $135 for the same unit - INCLUDING the overtime fee.

I am completely baffled at their lack of professionalism and courtesy towards their
customer's time and money!

Allie R.

01/12/2014

I called George Brazil on a coupon and made an appnt for a seasonal tune-up. They sent Casey Hunter out to my home. What a nice guy! He explained the workings of my unit very clearly - I've never owned one before and now I get it. And he checked it out, tightened things up, showed me that my fan motor was getting wobbly. He suggested that I could get a service plan and receive a discount on the fan replacement. But he didn't push the plan, which was great. I Hate being 'sales-talked' into something I don't need or want. I get that the technicians have to try to sell the service plan - I'm glad he didn't push or I would not be writing a good review. I'll be asking for Casey for my next tune-up or when I need any repairs. I felt that he was an honest man and good tech.

TJ A.

9/23/2012

Let me preface with George Brazil was very responsive and the guy that came was very nice. There is something to be said about 24/7 service which is great. Our AC was pumping out hot air so we wanted help quick. After speaking with the guy from George Brazil, he told me that we have a leak in coils in the attic unit and provided a price that was so unattractive (about $1,500 to 2,500) to temporarily repair that it seemed like the only option was to get a new AC unit which he came in around $9,000 - sounds high right?

This is where the one star rating comes in. Obviously if we're looking to make this big of a purchase, we wanted a second opinion. We had a family friend come whos been in the business for 30 years. He checked out everything and, long story short, the guy from George Brazil was wrong. There was NO leak in the attic unit. There was a leak on the unit outside which was a quick fix (just a quick fix of the valves). George Brazil also didn't notice the thermostat wasn't sending a signal to the unit, which our friend replaced. He added some freon and now its working great.

Obviously after this experience I don't and never will trust George Brazil.

H B.

3/16/2013

This company is absolute garbage. My water heater went out so I called George Brazil. After 6pm the service is classified as an emergency, no problem. I agreed to pay 125 non refundable fee. I called at 7pm and wad told that they would come at anytime between 7pm - 6 am. Your math is right I waited 11 hours, they never showed. I called at 630 am, and asked what the deal was, I was told that I need to wait till Monday. If your ok with waiting and happy to deal with mentally unable people us George Brazil. I called Parker and Sons and they repaired my issue 2 hours after calling them. Moral of this, this company sucks Do Not Use them!

Lorraine B.

6/17/2013

Kudos for Hector. He came out yesterday after one of my 2 air conditioners stopped working. He fixed the problem, didn't try to sell me anything, was quick and competent. He was honest with his assessment and I have NO HORROR stories to tell. I will ask for him next time I need something on my air conditioner.

Gregory M.

12/28/2011

I have a house rental that had a slow leaking shutoff valve for the master bedroom toilet. I called George Brazil Plumbing and scheduled an appointment for Tuesday the next day between 2 & 4 PM.

At 4 PM the next day, I received a phone call from George Brazil Plumbing saying they have to cancel the appointment and cannot reschedule until Friday 4 days later. I voiced my displeasure and was informed very bluntly that their other customers that have an established payment history receive priority over me. I even gave them my credit card information over the phone when I setup the appointment. The person I spoke to on the phone was very gruff and rude to me as well. I was treated like I didn't matter as a customer.

Well George Brazil lost a potential long term customer to Parker and Sons Plumbing who considered me an important customer they would like to keep.

Another note to George Brazil Plumbing customer service department. Make sure you aren't disgruntling customers that have a lot of influence on a large number of people in the local community. Solid word of mouth can really hurt your reputation no matter how many TV adds you put up.

W K.

3/13/2013

I was quite frustrated by the electrician's sales pitch pushing for an extended warranty type service. I said, no..three times--and I said lets move on because I'm not buying it. Finally, when he got around to completing the work that he was hired to perform. It was overall done well.

I felt the experience to simply have an electrical outlet moved that included the sales pitch wasted a lot of my personal time. I had booked the service online which clearly states 10% discount that wasn't honored. Their website also states, estimates are free. When the company representative called to confirm date and time, I was told the service call was $39.95 but that amount is waived if the service was completed.

Personally, I won't be using their services again even though the quality of work was good...not worth the sales pitch to spend more money for service protection.

S M.

06/04/2014

How do you make money if you only charge $40 for a tune up? Tell the customer they need to service their A/C for $300 of course. I wouldn't use these guys again. They didn't provide enough information to persuade us that we really needed refrigerant. Didn't directly answer my questions about it. And, didn't measure the temperature coming out of the vents which Orangutan did. I would go to them with my future needs. Also, before you agree to any service or repairs do your research!

Mike Y.

2/23/2015

Called to have some electrical work done. Was given a time between noon and 4. Got home at 11:30 to a voice mail saying to call them. Called and they said since I wasn't home to take their call at 11am, they went on to someone else and I would have to reschedule 2 days later. Terrible customer service from my point of view and will not ever call them again.

Lori L.

6/15/2012

George Brazil's a great company providing consistent excellent service. Tom F came out today for a scheduled service call, and as usual, he was punctual, professional and polite. Not only did he place a mat outside the front door, he donned show covers before entering our house. Tom performed the expected service inspection, and explained everything he'd done. This is the outstanding service we appreciate and enjoy from George Brazil, and Tom F is a big part of that!

Richard G.

10/06/2015

I used George Brazil in the past and although they were slightly more expensive than others, they used good quality parts and did a nice job. I don't know what happened with them but they have become a scam. Would not give an estimate over the phone despite the fact I knew exactly what needed to be done, charged $1558.00 for a job that took 2.5 hours and $35 in parts. That was over $600 an hour labor. Then tired to tell me I agreed to the price. I thought the job would take 1 day+ as they had to chip out cement, etc. Then tied to tell me they had two employees on the job. The second guy was in civilian clothes, was there for training, and just watched. Even with two employees, which it wasn't two working employees, that still would've been over $300 an hour. They said it cost them to train and I asked so your passing a training expense on to me for a one man job? They finally refunded $558. My bad, I was stupid, they were opportunistic, I still paid $386 an hour labor. I will steer away from this company, what they do is not illegal, but certainly unethical.

Lisa G.

2/20/2014

Please look somewhere else.. 0 stars for George Brazil.. This company will rip you off !! Funny how they told me I need a new a/c unit when I just wanted it serviced.. This was last year and it still works today... Thank God :)

Daniel W.

09/11/2013

At first I was skeptical when Josh W. arrived to replace an expansion valve in our AC unit because he was working solo and looked very young. However, I was very impressed with how knowledgable he was. He answered all my questions and was very informative and professional. He went to work and before I knew it, we had very cold air blowing again.

Don P.

12/12/2015

Eric did a great job on a challenging job. Put in a long Saturday until the job was done.

Anne F.

8/30/2015

We had our air conditioner stop on a 110 degree August Saturday and it quickly became unbearable in our home. After calling our usual company for help (Chas Roberts), we were told it would be 4:30 pm on MONDAY until they could help us...48 hours without cool air! We have 4 pets and this response was not acceptable. We called George Brazil, and not only did their tech arrive in 3 hours, but in a matter of minutes cold air was once again blowing from our air conditioner. Phil S. was efficient, courteous and actually arrived before the projected time. We couldn't have had a better experience. Thanks George Brazil for coming so quickly to the aid of our family and for doing such a great job!

Al S.

6/27/2014

My tenants called and said the A/C was out plus other electrical in the house was not working. I tried to get a hold of my electrician, but he could not come out until first thing in the morning. This was June and the tenants needed power for the A/C and refer. They called George Brazil and were told it had to be authorized by the owner. I called the office and told them it had to be this afternoon. They sent a tech and the cost was $40 to come out. The tech called me and said he smelled something in the main panel or meter socket. For him to diagnose the problem it would be $135. After diagnosing the problem, he told me the main breaker was blown. He gave me a quote of $4,752 to replace the meter socket, main panel, conduit riser, permit, and bonding. I told him no way, could he just replace the main breaker. The quote for that was $900+. I do this type of work where I live and I know the breaker is only around $100. So that's $800 to for 15 minutes work! Plus the $135 and tax. The total was $1202.45!!!

I called my electrician and asked him what he would have charged. He said at the most, $450.

George Brazil=Price Gouge

John S.

12/09/2014

Worst experience ever with a plumbing company. I made and appointment for last Friday--took off work--and then they called Friday afternoon and said they had some emergencies and couldn't come. I asked about Saturday, but they said they were booked. I asked if they could bump someone like they just bumped me--so I didn't have to take off another day of work. They said no. So we set it up for Monday between 4 and 7 pm. Guess what? Another phone call at 5 pm on Monday. They needed to reschedule again! Amazing. Horrid customer service. Calling another plumbing company.

Dan C.

10/25/2009

Do NOT use George Brazil Plumbing. I called them to fix a leaky shower faucet in my widowed mothers condo. My mother lives out of town so my wife too the time to meet the guy at the condo. They showed up and took a look at the shower and came back to my wife with some bogus book of prices to fix the faucet. Not knowing what it should cost or how long it should take to make that type of repair, she reluctantly agreed. They worked for a total of 15 mins and gave her a bill for $352.

Shocked that it cost that much, we called to speak with their customer service department. I reached a Dave (don't know his last name) who was rude, insulting and frankly a complete jerk when I questioned why it cost so much for such simple repair. I pointed out to him that they charged an equivalent of $1,400 per hour - his response was that we don't charge by the hour - we charge by the job. OK, fair enough, then I asked him why does it cost $352 for such an easy job and he blew up at me. I didn't ask for gold plated, diamond encrusted parts - just a plastic Delta faucet valve. When I stated I thought his prices were completely out of line and he took advantage of someone who didn't know what it should cost - his response was: Well, that's your fault for letting your wife make that type of decision. I find their pricing practices at best criminal and HIGHLY UNETHICAL.

If you are need a plumber, do yourself and your pocketbook a favor and call someone who actually practices business ethics and won't insult you and your spouse when you question them on work they did. I can asure you that I and everybody I know will be sure not to become a victim of such unscrupulous business practices.

Aaron F.

07/03/2015

I scheduled an appointment a day in advance and took time off work as the plumbing is backing up in the laundry room. drove an hour to get home to meet the AC unit tune up man (who was great) then the customer service calls and says they can't get a plumber out until Monday. I inquired about the after hours and they said it would be the after hours charge. Like its my fault the plumber couldn't come out. Very disappointed and will not recommend service.

Flavius P.

6/23/2017

They will force you to commit to them by saying that they will not book your appointment if you are still shopping around trying to see who can come the soonest to fix your Ac in115 degree temp. Fine, I committed, they set appointment for 3-7 pm4 hr window. Took off half day from work, waited the 4 hrs, no service tech. Started to make calls for ETA, I am being told he's still got two stops ahead of me. It's 9 pm now still no tech. I am getting a little upset, at this point I would like an actual eta but apparently that is too much too ask. On top of that I got a free lesson from Julie in their dispatch on fairness. Somehow I was the one being unfair for asking for the service I was promised when I committed to them. Somehow I was being selfish because you see the tech is helping other people right now. She actually started screaming at me asking if is this being fair of me that she should call other people and tell them that the tech has to leave in order to help me. So I'm the bad guy you see. So by now I am really heated up, no pun intended. It is 10:10 as of right now and the tech is still not here. Not only am I still hot cooked up in here for 8 hrs but now I got a guilt trip on top of it. I wonder if Julie ever thought that maybe it would've been fair for me if since I was forced into a commitment they would have kept their side of the commitment and have somebody here in within the 4 hrs window. Or at least not pressure people into not making other appointments. Maybe somebody else would've showed up hrs earlier. So with them is not what is best for you but what is best for them. But I'm still the unfair one as per Julie who finally hung up on me to top it all off. So this is the first and for sure the last time I will be doing biz withMr Brazil.

Walt P.

06/04/2014

So I had to update yet again. When I found out what the problem was, I also filed a complaint with the Provide Feedback link on the GB website at the same time. Within a day I received a message from their CS Manager. We had a nice conversation after a couple of days of phone tag, he was extremely apologetic and was very upset that someone from his company would misdiagnose our AC, whether it was due to lack of appropriate training or dishonesty. Additionally, GB is reimbursing me the cost of the other company repairing our unit. Now, I don't know many other companies-if there are any-who would take the time to take the issue seriously AND offer compensation as a way of acknowledging an error in order to ensure customer satisfaction. The usual response I get is Sorry, we'll look into it. So a BIG THANK YOU to George Brazil for their accountability and customer service and I will remain a customer of theirs.

Jared B.

11/25/2013

These guys are fantastic! They are fast, clean, professional and knowledgeable. Don't waste your time with anyone else, like I did. The last company that came out could not help me. Tyler S. diagnosed my problem in literally 2 minutes and had me up in running in under 5 min. Thanks guys.

James G.

5/30/2017

We had used this company once before to do annual service on our heating system. After he left, we discovered he never accessed the service panel of the unit because he did not have a key but he never asked for one either. Upon scheduling them again six months later for due the annual service on our AC unit, they scheduled us for a day with a window between 8:00 AM - !2:00 Noon. We received a phone call the previous day confirming they would be here within that time frame. when they did not arrive by 12:00 Noon we called and were told the window was between 10:00 AM - 2:00 PM and that the service technician would arrive by 2:00 PM. When asked why the schedule was changed without notifying us we were told that we were left with a message the prior day that it was still 8:00 AM - 12:00 Noon. I even played the voice mail that was left yet he continued to say that was wrong. The fact that the customer was never kept in the loop is an example of their customer service which is something will not tolerate. They are too much like many other contractors in the Phoenix metro area who fail in the customer service area. We would highly recommend many other contractors in the area before using George Brazil.

Janis B.

5/15/2015

A big rip off. Way too expensive. They charged me $300 to put in a $30 part. Then when the invoice was presented, he said he misquoted on the parts price but lucky me he had a $50 coupon in the car just waiting to be used. Imagine that! He tried to make me feel good about the already overcharged price. NEVER AGAIN. Do not use these people!

Joe S.

05/12/2013

They wanted to charge my wife $600 to replace our garbage disposal. First of all they were there to inspect the water heater. Second of all the disposal works just fine. She asked why so much for an $80 appliance and his response was that includes three hours labor...lol! Cancelling our service contract.

Bill S.

06/09/2011

2000% mark up on parts
I scheduled a pre-season service call for $29.95 for each for my two AC units. During the inspection I was told that two of four capacitors needed to be replaced, one for $333.78 and the other for $398.00. I trusted that the parts prices were reasonable as the units were already apart (less than a 5 minute job) and the replacement parts only required being plugged in (less than one minute work).

I should not have trusted and feel foolish. I checked on line for the replacement parts costs and both were less than $20.00. Actually I paid $731.78 for about $33 in parts. I did call the main office to check to see if there was a mistake and received a return call from the service man that acknowledged the two thousand + percent mark up, but said that was standard among all HVAC companies. He told me he did not set the prices but what I had been charged was correct. In my opinion that kind of mark up is fraudulent.

As an aside when discussing the life expectancy of an AC unit I was told that the fan motor would eventually go and that those cost approx $800. In the same parts search I found those for $139, only a 500+% mark up. What a deal.

J A.

08/06/2011

A/C unit leaked out the freon in less than 1 month. Called George Brazil guy charged $283 for 4 lbs of freon, $80 for a diagnostic, $336.80 for a leak search, and then $400 for a one-year warranty on any work done. After a $76.30 sales tax, that equal $1124.44.

The unit still leaks and he filled it for free one month later (4-5 lbs). He said he'd come back to isolate the system to see where it was leaking, but he won't return our calls. The leak search charge for $336 doesn't make any sense...the $80 sounds more like it. He wasn't here for more than an hour.

George Brazil guy was very vague and wouldn't explain things very well so I was confused with what was going on with our unit, what he actually did, and what the charges pertained to. He seemed annoyed when I asked him questions and spouted out quick and unclear answers.

I wouldn't use this company. I would also ask any company what they will charge before they come out: what they charge for diagnosing your system, what price they charge for freon, and other service charges.

Mandy G.

6/24/2012

Shane Boblet was very friendly, punctual, helpful, giving us advise. I will always ask for him for my future plumbing problems!

Andy H.

06/08/2013

EXPENSIVE !

A blown capacitor on a day when it hit 112 - not fun. I made an appointment with 'George' who came out the following day. Frankly, when it's over 90 in the house and your sleeping is miserable because of the heat then you will pay what is asked.

Now, admittedly it was a Saturday and the engineer actually turned up early (how often does that happen these days ?) and he was clean and friendly, but he literally spent 10 minutes on the roof replacing a capacitor which he told me was a $48 part but with call-out charge etc the total bill came to $366.97. So just over $300 but 20 minutes of work (10 mins on roof, 10 mins writing up my bill and calling it in).

Also, he said i need a 'hard start kit' and quoted over $550 for that. I said I would get back to him.

I have cool air again but the bank balance took a hit.

Tammy R.

5/29/2014

I scheduled my appointment on May 19th for electrical service with an appointment time between 200 and 600 on Wednesday May 21st. I took off work early on Wednesday so I would make sure I was there at 200. At 330 they called me to say therir technicians were behind and that they could not make it today and would it be ok to reschedule on Friday or Saturday. I told them that no it would not as I had left work early to be here for them and that There were plenty of electricians in the area and I would be finding another one. I called another local smaller company after I hung up,they said they would be there the next day between 900 and 1000, and they were and did superb work at a reasonable price.

Shelby F.

10/13/2014

This is by far the worst company I've EVER dealt with! After scheduling online in advance I get told 2 days later that slot is filled and that I need to reschedule. I reschedule for an 8-12 slot 6 days away and wait for them to arrive on the day of the appt. 3 hours of waiting I call to get an estimate time and without my knowledge they move my slot from 10-2! The people I called to deal with were completely unhelpful. Never use this company

Dave B.

10/05/2011

Technician showed up on time. That was about the only thing that was good. When he found out our air handler was in the attic he said you are not my friend. Spent two min in the attic came down and anounced that the fan motor was bad and it would be $1000.00 to replace it. I asked if he checked it and he said he tried it with a new capacitor and it did not work and it was the motor. I promptly sent him away. I had another company come out the next day and it was the control board not the motor. $198.00 for the board and one hour labor to replace; total $325.00. Do not use George for anything.

vicki k.

6/19/2007

George Brazil/Mike Diamond was a total rip off! My air conditioner was not working correctly and I called them, when they got here they looked around then determined that I had 3 options the cheapest being $560 and the most $8,000. They said that I needed a new air conditioner because they could not figure out what was wrong with mine. The next day I was talking to a friend and she said her husband could come over and look at it, well lo and behold he fixed it and for free and no parts needed!!!! So all they really cared about was selling us an conditioner, they basically made a service call in to a hard sell call. They did offer me a refund after I wrote a complaint.

Jaime W.

11/30/2014

We called George Brazil due to the fact that we had a waste line break in our kitchen area. The appointment was scheduled on a Tuesday and they said that the earliest that they could come out was Friday between 2-6 pm.. Even though the stench was awful and prevented us from using the kitchen sink or dishwasher, we went ahead and scheduled it. Fast forward to Friday.. They called me at 3 pm and told me that they were going to have to cancel my appointment and then had the audacity to tell me thenearliest that they could come out was late the following Thursday or early the following Friday. I asked why they were cancelling the appointment they said that the appointment in front of me had more extensive repairs. So instead of juggling around their appointments,they figured they would just cancel with me andnthen send me to the back of the line. For a service company..this sure seems like poor service to me!
I can say that I, nor my friends and family, will NEVER use this company again!!!

Dave W.

11/30/2012

The plumber came out today to fix a drain. It drained but not as well as it should. The problem is clearly in the drain stopper that stops the water or releases it from the lavatory basin. Technician first said I had too high a water pressure. Tested it and it read in the 90's pounds. Tech. said he could install a pressure reduction valve for almost $500. and that would be good for all my appliances.
Said he would roto root the drain from the wall and fix the drain. All areas from the PTrap were fine because I'd cleaned them myself. Anyway he'd fix them for about $200..
I sent him on his way after he'd charged me $40.+ for the service call.
Yes, 80 pounds of pressure is the normal maximum for water pressure and yes, some appliances warn against more than 80 lbs. but all mine work well according to the manufacturers literature up to 110lbs.
He left without doing a thing except try to sell me 1. A pressure reduction valve, 2. More drain cleaning than was needed, 3. A new water treatment (soft water) system (Halo) even though what I have is not yet a year old.
Nothing done except to lighten my pock book of over $40.

S. M.

2/21/2017

Elijah O. made two preliminary visits to our residence to evaluate issues, consider options, and make a plan before arriving on scheduled work day with Tony V. They did a great job, put in a long day replacing main breaker and branch breakers, installed surge protection and replaced outdated smoke detectors, and performed a long list of additional electrical tasks, installations, and time-consuming rough-in work. They worked very well together, efficient, pleasant, kept us informed about everything they did, answered questions and explained in detail everything we needed to know. Looking forward to them returning for second phase of this project, and already making a list of additional electrical updates for them to come back and do for us in the near future. Very happy! We appreciate their integrity and enthusiasm. Also appreciate receiving email saying they're on the way, with photo of technician for i.d. and a little background info. Very nice gesture.

Marishka F.

12/26/2010

What a ripoff! Indicated problem was much more seriious than it obviously was since they were done in about thirty minutes and charged me over $400.00!!!!! Customer service manager was rude and unhelpful.

kaia c.

03/07/2013

This is an update to my review from 7-2012. The company Technician, Rose, was doing a routine warranty inspection and discovered a couple of things the installer had done incorrectly. It was quickly fixed at no charge. Since we are not sure if the unit was damaged due to the incorrect installation, we called to request a warranty extension. Mike F. investigated our claim and agreed to the extension. This is just one experience that hopefully demonstrates the honesty of the company.

Jason B.

4/18/2013

I had Carlos F. to come out and try and fix my A/C. He was a great help and very informative. All around nice guy and got my A/C back up and running quickly. Ask for Carlos if you need your A/C running!!

Greg A.

12/16/2014

This outfit does respond, and their plumber was nice and yes, he did the work. Basically, they up-sell like crazy. Then they get you to pay to be a member, so they can overcharge and then discount their parts to a still exorbitant price like 4 times retail. Of course, you can refuse to pay, but who wants to start all over with another plumber. Fool me once - shame on you, fool me twice - shame on me. Finding another plumber next time.

Linda B.

8/31/2014

Explain the problem and my options well. Was friendly and helped make the arrangements to resolve the problem quickly.

Matt H.

5/31/2012

Called to schedule one of my free inspections after spending $2,000 to get my A/C fixed 11 months ago. I mentioned that I thought it wasn't working as well because my house wasn't cooling like normal(same problem when they supposedly fixed it for a huge amount of money), then she said it was going to be a $60 fee for them to come out........ So if I didn't mention that it was warm in my house then it would have been a free inspection? Does that make any sense? I questioned the employee and she didn't really understand it either so she spoke with the manager and said they would come out for free. Thank you for that . . . . . But I called back about 45 minutes later to reschedule it because I could make it sooner since someone would be home. Then things got weird. I asked the woman(different woman) if I could reschedule and she said to hold on. After the hold music was going for 5 minutes it stopped and I held on for another 5 minutes and no one came back. I hung up and called again. This time it picked up and there was no one there, just a beep. I hung up and called back and got someone else who said she would take a message since the office just had closed and that they would call me back first thing in the morning. another 45 minutes goes by and I get a phone call from this very rude woman. I assume she was the answering service for the company. Right off the bat she was on the offense and her tone was condescending. I asked if I could schedule it for a different date because someone would now be available to answer the door if they came over at an earlier date. She said it was going to be a $60 charge. I said that I had spoke with the woman earlier and that they were going to come out for the free inspection. She kept saying in a nasty voice, Well, it doesn't say that here. I kept on telling her in a nice voice that I understood that's how they dealt with things but that's what was agreed upon. She kept talking over me and denying it and at one point she said to me, Well then why didn't you just schedule it for that day to begin with??? And mind you that this was said in a very snippy way. I usually keep my cool but after I heard that I almost lost it. I ended up leaving the conversation with no resolution and a very bitter taste in my mouth about this company. I have never dealt with such a high percentage of unprofessional and rude people before. Maybe you might not get the same experience that I have, but for how many issues I had with just a simple problem, chances are high from what I had gone through. Don't let the milkman uniforms or the ONE guy from Dateline fool you.

Rose R.

07/06/2013

DO NOT HIRE! I was scammed, lied to, charged $1968.86 and my air-conditioning wasn't fixed. As a bonus, they damaged walls and personal property and cleaned my ducts by emptying the dust and debris over everthing in my house! After speaking with Janelle, their disinterested customer service representative, I was offered two free movie passes and a dinner ... seriously. I can't have a relaxing evening out ... everything in my house is trashed, I have no clean clothes, I have walls, windows, blinds, and dogs to wash. Next stop is the Registrar of Contractor's and NBC's 12 for Action, for I have a feeling that is what it will take to get George Brazil to live up to their motto, Done right or it's free. An aside, I found an honest contractor who fixed the initial problem for $100.00 + parts. I can buy my own movie/theatre tickets, thanks George.

Emil S.

11/07/2014

I called them to install a new kitchen sink faucet. They showed up late and then quoted me $380 for the install. I showed them the door. The only reason I called a plumber was because I didn't think I had the right tool for the install. It turns out the deep socket needed was in the box with the new fixture. It took me about 45 minutes to due the job and that included having to take the assembly out once because I pinched a tube the first time. I doubt that an experience plumber could possibly take more than 30 minutes for the job. They will never hear from me again.

Debra D.

7/18/2016

Jason N ... Electrician was at my house today.I highly recommend him to anyone who needs a great electrician. Jason was awesome! He arrived on time, explained everything he was going to do and pricing before he started. He found my electrical problem faster than I expected. He took the time to explain what he found. Then he offered me options and pricing. I chose to have him do everything he recommended. He replaced 3 plug-ins in kitchen with GFI's, he replaced all the outdated breakers in the box, and replaced my outdated electric smoke detector, checked all my smoke alarms, checked every plug and switch for safety, connection and function. The pricing was fair for a licensed electrician and the work he did. My electrical is over 30 years old (mobile home)... His work was extremely professional and perfect!! I am going to sleep very well tonight .....Thanks to you Jason! ! George Brazil....You are the only company I will call for work my home.

Julia B.

01/10/2010

There are 29 registered complaints with the Better Business Bureau against George Brazil. We should have looked there first! We had a large leak on a Sunday morning. They advertise no overtime or weekend rates. We called them, no problem, we can get to you today, we just have one water heater to install and we will be right there. At 3:00pm we received a phone call. Two members called (members who he claimed pay his yearly fee and thus have priority, but this possibliity was never mentioned in our initial conversation with him) and they would not get to us until the next day, Monday. I don't think he was ever going to get to us on Sunday, I believe the plan was always to push us to Monday. We were left with a large leak and no plumber after waiting all day for him. Unless you enjoy doing business with unreliable plumbers, don't use GEORGE BRAZIL

Dan E.

4/25/2012

prompt easy going and provided a comparable deal to other AC companies, but the warranty sold me. The install team was quick and courteous. The team was a pleasure to deal with and made me feel confident in the choice I made.

Tim G.

3/19/2011

The hot water went out in my house because of a pilot light that went out. I could not get it to light up so I called George Brazil at 9 am. They said they would have a technician out to the house between 3 and 7 pm. At 5 pm they called my wife and said that the tech was on a long job and wanted to go home after that job and that I would have to wait until 8 am the next morning. I called back kind of frustrated and asked them to honor the original appointment they made with me. The tech called back and said nobody was willing to come out unless we wanted to pay a $125 emergency call charge. I called them back and spoke to a tech and was told that that the emergency call was the only way they could come out, and get this, he stated that George Brazil has a preferred membership plan that costs $150 and that if you are not a preferred customer and a preferred customer calls then you are bumped off the list for the day and your problem will need to wait until tomorrow. I told the tech that this sounded like the worst business model in the world and asked him again to explain why he would not come out until I payed a $125 emergency call after waiting for 9 hours. He then rudely said that because I was upset that he would not come out to take care of the issue. So after waiting 9 hours for a service call, then rescheduled because I wasn't a preferred member, then totally cancelled because I asked why it was that nobody would come out unless I paid an emergency fee, then the tech says he wasn't coming out

THESE PEOPLE AT GEORGE BRAZIL ARE FAR FROM PROFESSIONAL AND WILL RIP YOU OFF IN ANY TIME OF DESPERATION. I WILL NEVER EVER DO ANY BUSINESS WITH THESE PEOPLE AGAIN AND I WOULD VERY STRONGLY ADVISE ANYONE WHO READS THIS TO CALL ON ANOTHER PLUMBER.

I ended up calling another competitor at 6:30 pm and they said the tech would be at my house in 30 to 35 minutes. I am speechless at how poor the service quality is with George Brazil and the way they really try to rip you off.

Lloyd K.

08/04/2012

House in Buckeye had no AC last night and George Brazil Services was the only one that could come out the next day. Kevin came out and quickly identified the problem. We had it fixed in no time. Even though I live in Honolulu, we got the system fixed and tenants were happy. Price was reasonable too. Thanks Kevin.

sally l.

08/08/2012

Just used this company to fix an A/C issue. A guy named Todd came really quick. He diagnosed the problem in about 1 minute, and fixed in about 2 minutes. The price was very reasonable. Plus he had an outstanding personality, very positive and friendly. Plus he let us use a coupon. I did not at all feel ripped off. I felt like it was very fair. I will used them again!

Matt D.

04/08/2013

Rip off! Had them do a routine check up on my AC. They tried to sell me a new capacitor ($50 part but they wanted over $300 unless I signed up for their service plan of course). I told them to get lost and had another company check out the unit a month later. Turns out the capacitor was just fine but unit was a bit low on refrigerant. G. Brazil was supposed to check refrigerant with their check up but never did. Guess he was too busy trying to sell me a part that I didn't need to do the entire check up. All of their service guys work on commission so be weary of anything they try to sell you, they cannot be trusted!

Marie S.

12/12/2012

Fabulous! We have dealt with many other companies for AC/heat services in the Valley and decided to try George Brazil as I couldn't get their ads out of my mind. Today we were very happily surprised by the friendliness and professionalism of their company - both the experience of dealing with them over the phone - and seeing the attention to detail and technical knowledge of Caleb. Four thumbs up - since we only have 4 thumbs in the family. We will definitely use George Brazil for any future home needs which they offer. Highly recommend.

M B.

06/04/2012

Our AC went out late in the evening on June 3rd in AZ. My wife and I searched for local companies to repair it ASAP. She suggested George Brazil based off the radio ads. I checked some reviews and decided to try their service. I used their online registration tool to schedule a repair. We decided to wait until morning instead of utilizing their 24hr service, but we were tempted. The phone call came at 8AM informing me that a tech would be out to the house anytime from 830-noon. I was fine with that and happy for the call, she was very friendly. I then received a call from our service tech 20 minutes later informing me that he was 15 minutes away! I assumed they would be here towards the noon hour so again I was very happy to hear they were on their way. When the service tech, Mykel, arrived he was very polite, shook my hand and introduced himself. I showed him the issue and he immediately diagnosed the problem. He quoted me a fair price on the parts I needed and proceeded with the repair after my consent, took less than an hour. He also took the time to help me figure out why our bedroom was not circulating air properly and helped me fix the problem. I was absolutely blown away with the level of professionalism and service Mykel provided. I will do business with his company, George Brazil, again in the future based off the service provided today. The house is already cooled down from 95 degrees back to 78 and our AC is running more efficiently. I highly recommend this company!!!!!

Marsha N.

10/30/2013

Had George Brazil install 3 new Trane AC units on our house last week. I was a little concerned using a large company, as I usually use a small family based HVAC company that has outstanding customer service, but they could not come close to George Brazil's price. So I took a deep breath and hired George Brazil and am very happy that I did. EVERY one of their techs introduced themselves to me, were very courteous and wore shoe covers and laid down rugs all through my home. The job was completed in one day, all the mess was cleaned up and it was obvious that these guys took pride in their jobs. Had a new crew back 2 days later for duct sealing and again had a great experience. Would definitely recommend this company. Great job and thank you.

Mary C.

11/07/2011

CROOKS, they bait you by telling you on the phone that there is a $59.95 service charge if they don't do the work. This $59.95 service charge is much cheaper than other companies which average $150.00. My hot water heater was still under warrantee for parts but they would not honor the warrantee because they did not install the hot water tank. The tech changed the Thermal Couple. As I was writing the check for $209.03, the pilot went out. (A thermal couple costs about $12.00) The tech then said it was the gas valve and it would cost $545.00. I said that I would contact the mfg., as the part is still under warrantee. I paid $63.38, including tax, for the service call. The tech left the new Thermal Couple on. Of course, it only cost him 12 bucks!!
I then called the mfg. A Gas valve costs $103. I called two other companies that the mfg. recommended. Each will charge $150 to come out and replace the gas valve with the new gas valve that the mfg. is sending me at no charge.

Don't let them fool you with their advertisements and fancy white uniforms. They look pure and honest but are crooks!!! Their prices are more than double the going rate.

I called a plumber that my friend recommended. He put on the new gas valve and charged me $60.00. George Brazil wanted $545.00.

Chad C.

11/30/2012

The service tech, Bryan, was quick and clean. I'm annoyed at how many of my appliances are replace-only, and repairing them doesn't seem to be an option.

Sandra L.

07/03/2014

If I could give a 0 I would. I have used them in the past for air and was satisfied, so I decided to try them for plumbing. I had an appointment for today for my backed up sink/broken garbage disposal (made 2 days ago). I get a call at 11.30am (for a 2pm appointment time). I call back and am told that my appointment is cancelled because they overbooked and that they can come out Monday (4 days from today). Mind you, my sink is FLOODED. I am so disgusted with this company, this is bullshit. I will NEVER use them again, which is a shame considering I really liked the guy who did my air. BEWARE

Robert K.

10/20/2011

We used the Chandler George Brazil. The woman that answers the phone is unprofessional and very rude from the start. We had requested upon initial inspection and work that was being performed for the technician to write up on the invoice or bill to state that they needed to replace the toilet because the trap internal to the toilet was cracked or broken. Therefore necessitating the replacement of the entire toilet. 4 different witnesses including myself heard this request which was never fulfilled. We had called back to request this and Adam (technician) called back telling my wife that he would send that new invoice/letter to our address which we have given to them a number of times. Now over 3-4 weeks later no letter, no results, rude people and lies. Adam is now saying that he never said he would write that letter/invoice up and send it despite at 2 different occasions he did. Called up George Brazil Chandler number and left a message for the General Manager because he is in a meeting and won't be out for another hour.

Very poor service and professionalism throughout this company and quite frankly, all contractors that we have had dealings with to date.

Darrin H.

03/03/2012

After looking for a filtration system, we thought we would get an estimate from George Brazil. They had a kiosk in Superstition Springs Mall. We agreed upon a time (not the day I was looking for but I accepted a Saturday between 12noon-4 PM). I waited until 3PM and called the weekend hotline. She was very nice and professional. It was obviously an outsourced service provider. She advised she would get in touch with GB and advise them they were running out of time to keep their appointment. Approx 20 minutes later a Service Representative from George Brazil (GB) contacted me advising me that the appointment would have to be rescheduled because they were running behind. I advised that was unacceptable. He then proceeded to lecture me that these things happen and that I was scheduled for 2-6PM. I think I would know when I scheduled the appointment. Rather than try to fix the issue, he preached to me in a straight from the hood manner. I advised him there is only one chance to make a good first impression and they were blowing it. Too late. Excuse after excuse and come to find out, the initial person i talked to at the answering service had not contacted them at all. I reminded the rude representative that they cost me time and money by keeping me waiting without services or showing up. He did not seem to care about the name of George Brazil or the so-called reputation of the company. I advised him, because he cost me time, I would leave bad reviews on the internet and cost them customers and money. Seems like a fair trade right? This is what happens when you try to be all things to all people. Plumbing, Electric, heating and A/C. You spread yourself too thin and are sure to disappoint. Well, George, you did disappoint. We went with Benjamin Franklin. And Guess What? They showed up on time, called ahead to confirm time, and they were ready to install immediately. Wow!! Night and day.
It just proves my point. DO NOT USE GEORGE BRAZIL!!!!

Steven I.

1/18/2013

I swore by these guys after an attempted gouging by Parker & Son. I called the other night after my Pressure Regulator Valve blew due to the freeze we had. When I spoke to the tech he told me they we're at a premium and would have to pay extra. I asked so your telling me your gouging me He said flat out Basically Yes. What kind of idiot does such a thing? Told me my bill was going to be $600 plus dollars and had no idea if he could do it and would call me. No thanks, I called Ben Franklin, did it for the normal price of 389 plus the emergency trip charge, he was there in an hour an gone in another hour. Avoid Brazil like the plague...

Zbigniew C.

11/26/2012

On Saturday Nov., 24 2012, my kitchen sink go plugged. I found on Phoenix's Best Resources Directory, vol6, Issue 17 that George Brazil can unplug any drain anytime for $99. I called immediately George Brazil's dispatcher and I told him about this offer and my kitchen sink problem. I was told that they can fix my sink for $ 99 and an extra fee for coming (I believe it was $39.99) will be waived as soon as the work will be done. However, I was told that they were all booked up for this weekend so technician can come only on Monday morning 8 - 12 am. I agreed for this and I took a Monday off from my work to be at home for repair. On Monday Nov 26 at 9:20 a technician came to my house. After checking my kitchen sink he wrote me a quote: $ 289.00 for snake drain from interior cleanout; $ 369.38 set clean branch line and $630.19 for replacement of kitchen garbage disposal. He claimed that my kitchen garbage disposal was part of the problem because according to him, it was very old. I did not tell him that my garbage disposal was replaced a little more than 2 years ago but instead of that, I showed him this add for $99 and I told him that I wanted this work to be done for this price that I agreed on Saturday when I called the dispatcher. He answered that the dispatcher and I were wrong because fine prints on this add said **Thru an accessible exterior cleanout so this add did not apply to my kitchen sink. He also added that this dispatcher must be a new employee who was not yet very well trained. I answered him that I could be wrong but your dispatched should know better and I did not see any reason why I should pay so much money for their employee's mistake.
I told me that for this price (quota) or much less I could had have my kitchen sink unplug last Saturday. After that he went outside to talk to his manager/supervisor, he returned after 5 minutes, he said that he would not do any work and I should be happy that I would not be charge any fee. I answered that I am very unhappy because I was misled by his company, I wasted my time and my kitchen sink was still not fixed. I got from him an invoice saying client declines any offer at this time, I did not signed it because the technician refused to add the reason why I refused the service and I was not offered any reasonable offer to unplug my kitchen sink.
I strongly do not recommend this company to anybody after this unpleasant experience.

Mark D.

6/18/2012

I called them today to come out to the house based a coupon online. What a joke! They came out same day...so I have to give them credit for that. However, they proceeded to quote us almost $ 1000 to install a faucet and garbage disposal. They couldn't quote that over the phone supposedly they had to do it in person. What a waste of time!!!! They had to nerve to try to charge us $ 65 to come out and give us a ridulous quote. We found a licensed plumber to do the same exact work for $ 195. I will never call them again. You can call almost any other plumber and have them come out and get a free quote....don't waste your time and get suckered in.

Arnita H.

04/08/2013

They have THE worst customer service. Very condescending and rude folks. Never do business with them. They are in need of some real training.

Tracey P.

5/25/2012

I used to have Quality Home Maintenance as my A/C com. (Purchased my new a/c and service contract from them) then GB bought the company. First prepaid tune up was great, next two terrible. Had to wait two months for my appt. for the prepared tune up, was supposed to be done between 8 am and 12 pm. No show and no call until I contacted the co. and of course get the techs are running behind. The cute little red carpet and booties the techs use do not make up for lack of customer service. I guess when they get your $ for VIP prepaid tune ups they put you on the bottom of the list. Highly disappointed with GB, Quality Home was a great company.

Diane M.

1/15/2013

I called and said that a pipe to the cooler was leaking because of the freeze on 1/12/13. It was Sunday so the wait was reasonable. When the service man arrived, he said we don't service coolers. I paid $85 for him to turn the water off - about 10 min. -- that was good, but now I need to find another company to repair the burst pipe. I would have liked to know from the start that they didn't work on coolers.

Charlie F.

08/10/2013

Entered into a service contract with them in 2009. First thing charged us an exorbatent amount to clean are ducts. Sent an idiot out to our house and blew dust all over our furniture and house . Didn't even clean the main duct work. Then sold us new duct. We did'nt need ...Then sent a guy out , got all nasty with us to force us to by a new unit. Pat murphy is his name. He finally fixed the blown capacitor for. $125 .The capacitor cost $12 at Grainger. He tried to sell us a fan that we did'nt need. And again became nasty and beligerent and told us we would have to call him back for it in 2 weeks. Pretty soon after his visit the whole unit died(only thing working was the fan he tried to replace.). We called on our prepaid service agreement and Yaz came out. He could'nt seem to diagnose it and said the freon leaked out and we need a new unit. Then called Manny, he's the guy you see on TV, after they found we could not by a new unit. They disappeared. Yaz had stated he would test for the leak for $400 , called and made an appointment. No show..second appointment. No show..Manny called and said unless we have $3000 up front he. wasn't sending any body out. Lost my job soon after that. No ac to this day ,all year. And the fan that needed replacing...can't even use that because Yaz stole thefuses out of the disconect. Be vary wary of these guys

Suzy T.

9/15/2014

Called for a repair on a toilet....told we needed to replace the entire toilet. Cost over $1,000 for a generic toilet. The next day, I went to Home Depot to check prices to replace the other three toilets in my home. The price for the toilet George Brazil just put in my house was $99. So...I guess the labor was $900 for the hour they were here. Home Depot will send someone out for $100 for the instillation of the first toilet, $75 for the second and $50 for the third plus, of course, the cost of whatever toilets we choose. Home Depot costs for all four toilets with installation would have been less expensive than the ONE George Brazil put in!! To make matters worse, Home Depot told me something that George Brazil did NOT bother to tell me, and that is that the water company gives a $100 rebate for the new low water usage toilets. SO....I try to get the proper documentation from George Brazil and they keep sending me incomplete information. It's been two months now, countless communications with George Brazil and STILL I do not have the documentation needed for the rebate. I may never get the rebate, but George Brazil will NEVER step foot in my home again and will never get a reference from me. Oh...by the way, the reason they say their cost is so high is because they will come and service our plumbing. I suppose that means they will come and tell us how they can over charge us yet again!! I think NOT!!!

Dottie H.

1/22/2013

I called them to do a new home inspection and they were 3 hours late with no courtesy call! Pretty peeved that they made me miss a whole day of work waiting around for them to come...

R B.

08/12/2013

If you would like to have a plumber tell you to F off after you decline their service and ridiculous price then call these guys. Unbelievable. I cannot believe this company actually stays in business. Do not call them.

Steve G.

11/13/2015

This company prices (by the job) or how desperate you are. My sister in law had sewage coming up in the bathtub and shower. She called George Brazil because of the TV ads. A GB technician came out, diagnosed the problem as a cracked underground sewer pipe, and set the price at $6,000. Im thinking that that sounded high but figuring in a backhoe, operator etc. anyway my sister in law said yes. Next day they were there and started on the project, with two guys with shovels! It seems the sewer line in that area was only three feet deep. They replaced the pipe and the problem was solved. Even if the operator makes $200,000 dollars a year this job could not have cost them $1,000 dollars. Just a huge markup. A year later the problem happened again. They sent out a troubleshooter who came out and he decided that the original repair was faulty. To their credit they repaired it again at no charge. Sometime after that her water service started leaking in the front yard. To my astonishment she call's George Brazil. I was there and watched the technician diagnose the problem as a bad pipe underground and set the repair price at $2400 dollars. I advised my sister in law to say no and said that I would do it. You see many years ago when I got out of high school I went into new home construction working for Gilbert Plumbing, my first jobs, installing sewer and water services on new homes. I had'nt done this kind of work for 30 years but I hired a couple of guys off the street to dig the trench and I did the work. It took 4 hours and the total cost was under $500. The moral is if you are thinking of using this company you should get other estimates.

Bill A.

11/11/2013

Had Ralph do about $5,500 of work and it was worth every penny. Whenever we scheduled additional work they kept canceling Ralph and tried to send another technician. We kept rescheduling until we got Ralph. They never made it easy to do.

Unfortunately our last attempt to have Ralph come out to do some valve work and move a water filtration system, so our tile guy could put down a new tile, failed. Because the tile work was already scheduled we couldn't do anything when GB once again called and cancelled Ralph to send Chris (I think). So Chris came out and my wife said he was Mr. Attitude right from the start. My wife is almost impossible to tick off so i know this guy was bad. Our tile guy also said he wanted to kick Chris' #$% because he was such an arrogant moron. So Chris charges us about $300 to replace some valves, which was fine, but then tells my wife it will cost $325 to move the filtration system they installed a year earlier. When my wife started questioning him he finally said he could do it for $285 (what kind of pricing system do you have GB????). Becuase she had no real options and assumed the work might take some time she said okay.

To remove the system he had to unscrew 3 large plastic bolts and slide the cylinder about 3 feet over. While our tile guy replaced that tile Chris went and did the other repairs so he spent no time waiting for the tile guy. After the tile was set he slid the cylinder back and rescrewed the 3 bolts. My wife was livid as she said the total time spent on this was less than 10 minutes (probably closer to 5). When she confronted him he just shrugged his shoulders. I called GB to complain and the rep was polite, but said he could only give me an additional $75 off. Still at $210 for about 5 minutes of work that is over $2,400/hour. REALLY?????

It is too bad because we were very happy to have a trusted plumber, even if they were a little pricey, but this was absolutely ridiculous. Too bad for GB also because they probably lost 50 times the extra $110 (we would have been fine with a $100 charge) in future business from us and our fanilies. If you decide to use them insist on Ralph. If you like the technician you used before don't let them change on you. Ralph, If you read this go into business for yourself, we'd be your first customers.

Karen J.

2/18/2010

Had a pipe leaking last week. They were wonderful, came out within a few hours (not after hours) and made a small hole in ceiling. Quickly cut out a 6 inch section of pipe and welded in a new one. I'm thinking, oh this wont be too bad. Almost $600! Then I had to hire another company to dry out the area and repair drywall.

Leon T.

7/13/2013

Never again would I use this company! They are not friendly and are very expensive. Our plumbing was backed up and we were under the gun to get it fixed, we called them first without looking around at other companies, which was a mistake. The guys shows up and runs his video line down the pipe and finds out that it has been busted though by roots, but he only tells use that we may want to consider having the pipe replaced and that it is not urgent. He convinces us to get the line jet cleaned which I later found out was a bad idea since the pipe is broken and now he is pushing water through it at a high rate of speed so it only busted the pipe up more and caused the soil around it to become damp and fill up the pipe. He tells us that we are good to go after he jet cleans it, however we were backed up a few days later. I called them back and the guy on the phone was not pleasant to speak to at all and he stated that since the notes say there are roots in the pipe they do not guarantee it and we would have to pay for them to come out again. Which was completely unacceptable, so I managed to get in touch with the supervisor who came out the next day and took a look. He stated that they could do nothing and that we would have to have the pipe replaced and remove a tree in our yard.
Needless to say I would never use this company again and will definitely call around before using just one company.

Jeff W.

11/27/2010

Completely amateur hour. This spring, I had George Brazil replace both the furnace and central air at my home with new high efficiency units. Their installers did terrible job and did not even check to see if the new units worked after they installed them. NEITHER DID. Air conditioning compressor had a freon leak due to faulty joints installed by George Brazil and bad circuit boards which required multiple service calls to fix. When winter came, tried to turn on the furnace and you guessed it, it also does not work. I have been waiting on parts for over a week with no heat in the house. Good thing I am in Chandler and not in the midwest. When I was in the attic this fall, I also noticed that the condenser drain lines were installed incorrectly which I fixed. Run away from George, far, far away.

linda w.

7/30/2011

DO NOT USE THIS SERVICE... EVER.... is WAY overpriced. You would be better off using ANY other plumbing service. They say one thing on the phone and another thing once at the house. WARNING: DO NOT UES EVER.

Sophie S.

6/14/2012

I think I got the same guy as Brendon W! Only I'm the wife, well educated, career on wall street and this guy started to talk to me as if I didn't have a brain in my head. He began by pushing the highest selling machine they carry, but we had done our homework and knew exactly what we wanted. He also asked me for other estimates and I pulled out an ad for a competitor and he agreed to match it, but never left a written estimate, like all the others had. When he found out my husband was asleep in the next room (works third shift) he wanted me to wake him so he could talk to him. When I said that wasn't possible he wanted to make an appointment for the next morning with him. He wasn't interested in dealing with me anymore....and he won't!!

Bobbie S.

10/26/2012

They came out to change out my kitchen sink faucet and hoses. Didn't seal around the faucet, so water leaked under the sink for over a week before I caught it. Also, garbage disposal stopped working after their visit. Called and set up another appointment. They came out, caulked the faucet and said the garbage disposal issue was electrical, so they couldn't do anything about it. Had to wait for the caulk to dry, and it still leaks! Not worth taking time off of work again to have them come out. Will not be using this company again.

Philly G.

07/10/2013

I recently had George Brazil service two units. The technician indicated everything was great except for a starter that was going on one unit. The starter was replaced and all was suppose to be good. Three weeks later one of the units stopped working. The next technician that came out told me that the capacitor went and he thought I needed a starter on the other unit which the previous technician said was great three weeks earlier. I declined the starter and they wanted to charge $300 + for the capacitor replacement. When asked why it would cost so much, they said the mark up was due to the warranty and costs for their trucks, etc. A $250 mark up is a little extreme. In a matter of 5 minutes through google and you tube, I found a new capacitor for $30.00 and did it myself in under 10 minutes. I would NOT recommend George Brazil.

J C.

7/24/2014

We had George Brazil out to do a simple repair. Swap out a breaker. The technician told me those breakers are no longer manufactured and he would have to special order one and it would cost $250 and take at least a month to get. He then offered an alternative of a detachment which would cost about $720. I said no thank you. He then offered me the possibility of a $35 coupon. I again said no thank you. He tried to talk me into it again and gave me a written estimate then left. A few minutes later he called back and said he had found one of those rare breakers in south PHX but it will cost us $450. We ALMOST went for it but my husband did some checking around and guess what? We found the RARE breaker at LOWES and it was only $8.50. After we paid someone to install it the total bill was $45. The only reason we called George Brazil is because we THOUGHT it was a reputable company. We no longer believe this is a reputable company thanks to your technician Barry. Nothing like trying to scam someone out of $700.

Rob T.

8/18/2011

This company is huge and I would have expected better service considering they advertise all over the tv. I always see their trucks when I'm driving. today my air conditioner went out so I decided to give george brazil's a call. the man did show up on time but he could not figure out the problem very fast and when he died he said I would need a new unit. I told him I was getting second opinions, then he offered me a lower price. This did not with me well and I will never call them back.

R T.

12/17/2012

Great customer service. But a RIP OFF in prices. I needed both toilets fixed, due to leaking parts. They suggested I just replace both toilets. I declined. They replaced parts in just one toilet. $355! I just realized I got ripped off big time, after researching how much a new toilet costs. Home Depot has new toilets for $250. Not just parts, but the whole thing! George Brazil charged me $355 for just the inside parts of the toilet! My wallet is now empty. Left me feeling sick to my stomach. If I had known this, I would have bought the parts and paid someone for labor only. I will never use them ever again. How many people spend 4 or 5 times the amount of what it should cost, for parts and labor??? I hope this review will stop someone else from getting ripped off!

jerry w.

08/04/2010

called george brazil when a/c went out. they sent someone three days later. the repairman said i will add a few parts. after completing the job without first giving me a price, he stated that the parts are very expensive and that my unit my last one day or a month. handed me a bill for $699. a few days later i called another contractor to replace my unit the repairman said the parts were less than $100. be careful if using this contractor. i will never again.

Amy O.

6/29/2012

I had the worst experience ever with George Brazil. 2 weeks ago, the air conditioning in my parents' house went out. GB came out that day but needed to order a part. They called me 5 days later and let me know the part was in. Last Friday, they were supposed to come between 5 and 9. About 6:30, they called to let me know, the supplier had sent the wrong part and we rescheduled for Monday. Monday the repeir person called and said that GB had ordered the wrong part and they needed me to come to house and meet him because he needed to get the correct serial number. He said someone would call when the part came in. Yesterday, I got a call to confirm my appointment between 5 and 9 tonight. I explained that I did not have an appointment scheduled and that because I had already blocked out 8 hours for them, I was expected to set a specific time. We set one. I was atthe house at the specified time. After 15 minutes, I called GB. They put me on hold for 5 and then told me someone would get back to me within a half an hour. I told them they had 10 minutes because I was not waiting in a 97 degree house for half an hour when they were already 20 minutes late. 15 minutes later I got another call that someone will call the tech. I get placed on hold for 5 more minutes. Then they come back and tell me that he is at another job and we will be next but they don't know when. So the moral of the story is if you want people who will be honest with you and be there when they say, do not use George Brazil.

David R.

2/24/2014

I have never had to thankfully call on a plumber for services. Tonight that changed. Our house is 9 years old and I attempted to change out a leaking Delta shower valve. I had about 80% accomplished when half of the cartridge broke in half and stayed inside the copper housing. As much as I researched the internet for a solution I threw in the towel and called GB. I called at 6pm. They said the plumber would call me after 7pm. He actually arrived at 7pm much to my surprise and relief. He had the cartridge removed in 5 minutes and everything back together in 30 minutes. His knowledge, personality and professionalism were first rate. Being this was my first time having to call in professional help, I was very pleased with what I paid. The return on the investment was priceless and best of all it was completed before my wife got home from class. I will not hesitate to call on GB again for my plumbing needs. Because of Jason's plumbing knowledge and first class service GB has a customer for life. Thanks for being there in my time of need.

Erick C.

9/17/2012

My grandmother needed to have two plug outlets replaced. It turned out that after the tech did the troubleshooting, it was determined that 5 outlets were going to have to be replaced? After the pushy tech urged that the whole property be rewired for an absurd amount, she decided to just get fixed, what needed to be fixed at that time. The 5 outlets that were replaced came to over $1,015.00 dollars before tax! When she showed me how much she paid I felt terrible because I was the one who recommended she call George Brazil. I called and left a message with the manager to explain to me why they charged her so much for that job. When you break that down, that's over $675.00 an hour for the 1 1/2 hours the tech spent doing the job. Nobody ever returned my message, which was no surprise. So, I ended up talking to a friend of mine who knew an electrician and had him come out to look at what was done. I was told that he would have troubleshot and done the job for between $250.00-$300.00. I really wish that I would have had my grandmother contact that person first, but I figured that a couple of outlets shouldn't be too expensive. I had expected that she would have to pay a little more money because George Brazil is a big name, but I never expected the repair would have come to over one thousand bucks! I am never going to recommend George Brazil to anyone again, or ever call them myself. I would highly recommend using any another company instead of any work that George Brazil does. If you do call George Brazil, at least get another estimate from someone else before they do any work for you, so you don't get ripped off either.

Tom P.

08/04/2012

WOW! While I believe George Brazil techs are competent and, at least in my case, did diagnose the situation correctly, their prices are absolutely ridiculous! I had what was obviously a failing bearing in the condenser fan motor. I went online and found the OEM replacement part. I could order it for $350. I figured with 1/2 hour of labor required to replace it, I would pay about $500, given they can get the part much cheaper than I can. Nope. The estimate was $900 plus $140 to shoot some water on the condenser coils plus $275 to replace a $25 contact. All said and done, they wanted close to $1400. I ended up paying the reduced service fee of $40 (even though I was told on the phone that they would waive the fee - be careful... what they really mean is that they will waive the fee IF they do the repair) and telling the guy thanks, but no thanks. I got the job done through another contractor for $365. Don't use these guys unless you have money to throw away!!

Chris M.

07/08/2013

Would not even give this 1 star!!! On 7/8/13 at 11:15, I received a call from Phillip in the scheduling department stating that they needed to cancel my husband and my appointment this date due to having excessive amount of calls and are unable to send out an electrician. My husband had set up a scheduled appointment on 7/7/13 with a confirmation from a technician that they will be present for a home estimate on electrical and plumbing work from 12-4pm on 7/8/13. The technician stated the windowed time frame was due to emergencies, therefore we accepted the 4 hour gap. My husband and I are purchasing a home and have just been provided with our inspection report, which required the home estimate for costly fixes to be completed by 7/9. When I received the call from Phillip in the scheduling department, he provided me with 2 excuses; 1) they are unable to make it out today due to emergencies 2) they need to have homeowners present, not the buyers. I replied with detailed information stating the home owners realtor will be present on behalf of the current owners AND that the technician from 7/7 reported that the 4 hour gap is provided for reassurance that they will make it out, however exact time can not be given due to emergencies. After speaking with Phillip on 7/8/13, I reinforced how important it is that we meet this deadline today based on the home buying process. Phillip, responded in a way that made me feel that our need was unimportant and again refused to ensure that our confirmation we received the day before would be fulfilled. I am furious and will provide all future clients through the use of social media knowledge of this unacceptable and unethical business practice. I am appalled how a company can give confirmation and not attest to it. I would expect a company with an otherwise high customer rating to understand business practices as well as the importance of good ratings with the BBB. Hopefully I hear back from corporate with this comment.

Bill W.

11/12/2013

Bait and Switch ,is what they are about, AC unit went down the day I had Dental surgury, I was quoted a price, signed and was guaranteed the unit to be replaced by 6pm, , I was on pain killers and slept all day, They called and said they couldnt get job done couldnt get a crane and would be out next morning at 6am, no show till 11am, unit replaced but had to recall them due to noise that sounded like a helicopter sitting on roof, was told that the new ones all do that, called a week later to complain about vibrations from units, tech came out and said installers forgot to undo shipping lockdowns in unit, problem solved. The 2yr no interest is only 1 yr and the unit was supposedly upgraded from 14 seer to 16 seer, at $7,000.00 for a 3 1/2 ton unit ive been quoted by 2 other companys for same unit at $4500.00 by one and $4900. 00 by other, Brazil said Rudd unit was top tier, both other companys told me I got taken, ones Quote was You payed a Cadillac but but got a Volkswagon, long story short, if it hadnt been 109 degrees and not on pain killers I would have shopped around, I also asked saleman/service? tech at time about their ads and others quoting 3 1/2 ton units for $4999.00, he said that didnt include crane, stand(roofmount), reducting , other quotes from other s included these in pricing, BUYER BEWARE, would not recommend and havnt

THOMAS P.

8/21/2011

called for a quote. this was early morning.the person i talked to said someone would get back to me to give me a quote. i stayed home all day waiting for a call. i waited till the next afternoon and decided to call again.i talked to another lady and told her i called two days ago. she asked me for my phone number and said they would get back to me, i said sure you will. i waited another two days and called back again. i told this other lady i called three times. she said she would have someone call me.its now two days latter with no call. im very upset with this customer service people. also i would like the owner to investigate these statements. i dont think they the owner even hears about these things,or maybe just dont care.