This is a long review, but I urge you to take time to read it thoroughly. My goal is to get you to make an informed decision, not rely on someone's personal integrity or word when MAKING the sale, only to be offended when that same personal integrity and word is challenged when it goes off the rails. You can't have it both ways. FOR has a history here of having reviews deleted for not describing a customer experience, and this one describes not an experience, but a nightmare. I am not urging you NOT to do business with FOR, but take a look at your P&L of experience, black and white value from other customers (don't take the word -- ask to see before and after utility bills) because when those savings don't materialize, the catch phrase is "well, we said up to ..... x amount of savings."
Tyler Nay was the person who came out to my home after I asked for an estimate seeing them on the morning shoes. Gave me his PERSONAL word of honor that what he was selling me would get rid of all the dust "see this dust here ... gone ...." and would make a massive difference in our utility bills. The quote was nearly $14,000 for the highest level of service, which included sealing all the vents and foaming the attic.
Please bear in mind, and I have emails, that the owner of FOR indicated EVERYTHING they did was wrong - that my case was the classic poster child of how NOT to treat a customer -- yet they helped themselves to payment and never looked back until an inspector revealed they had charged me for work they had not done -- this comes into play later in this story.
The crew came out the first day to remove the current insulation and bolted out of the house sitting on the curb "googling" asbestos tape scaring myself and daughter that there was asbestos in the attic and acted like people who had discovered the lottery to a class action. They refused to continue working in the attic. Another crew was sent out, there was no asbestos. I rock along and an independent inspector comes out and inspects and says "you didn't pay these guys yet did you?" and I find out there is a HUGE area that I was charged for that wasn't done, that the vents weren't sealed, and there was a ton of material in the attic that wasn't removed per spec. I am not physically able to get in the attic and inspect the work, but FOR represented that THEY did. FOR issued a 10% refund for the 10% of space they did not do, and would not have issued that refund at all if the inspector had not caught them. I had dust all over my house. more so than before the money was invested. My electric bills were GOING UP not down. There is more dust today than when FOR came out. The foaming clogged the whirlybirds on top of the house and caused damage to them. My bills and useage is higher.
FOR had to come out and disrupt my work (I'm a chief marketing officer for a New York company) and fix things they said they did in the first place, but were caught by an inspector in not doing the work that Tyler gave his personal integrity that they would do. This comes into play because the one thing I cannot abide is someone who is dishonest, drives hard to the court to make a sale, and then you get the opposite result. The continued discovery of the worst possible workmanship (and the owner says I've apologized what more can I do) and higher electric bills was more than I could take. Tyler became offended that his personal integrity was being called into question -- after all - "we refunded money," and when I asked -- would you have refunded that money if you hadn't been forced to by an inspector, he said nothing. Of course he couldn't. FOR indicated they were putting an appliance monitoring device on the box to see which appliance was pulling the most energy and when I googled the appliance it wasn't designed to do that. At that point, FOR stopped communicating. I wanted to put some time between that experience and sharing it with those who are weighing whether to invest in FOR. My husband and I have sunk nearly $125K in our home in landsdcaping and home improvements When I talked to Tyler I said we were deciding between buying two brand new high efficiency HVACs and him and that's when he pulled the personal integrity card and all the things FOR WOULD do for us, later to say well we said may do for you. We may as well have set fire to the money we paid these guys. I think their machine tests are not accurate and show the data that they want you to see. I asked for Universal Lab data showing the accuracy of their machines and didn't receive any. Later architects and contractors have told us we should have bought the HVAC units. Look at your P&L, make sure you get everything in writing on the WILL DO and MAY DO. I have all the emails and invite anyone to look at what we have showing the owner described us as the poster child of a job where FOR did EVERYTHING wrong. Again, not encouraging a boycott, but take everything into consideration.