Engrained Cabinetry & Countertops

Kevin Stout with Engrained Cabinetry & Countertops was wonderful. He went above and beyond to make sure that I got exactly what I wanted out of my kitchen remodel. We have a cabin in Grooms Creek in Prescott off Senator Hwy....and it was not easy to make this happen considering it was built in 1955 and had rock on the walls in the kitchen. His entire crew from the installers (Eppy) to the plumber (Peter) were so friendly and kind plus extremely knowledgeable. He listened to all that I wanted done and made it happen. I recommend KEVIN for any job you have relating to adding to your kitchen or entirely remodeling it. Kevin has become a friend to us now, and my husband and I loving our new space! His number is: 928-776-4568
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I gave them a large deposit on Nov. 22 for kitchen cabinets and installation. They said it would take 5-6 weeks for cabinets to arrive. I hadn't heard anything from them so I started calling them and leaving messages on Feb.1st. They weren't responding so I went to the business. The doors were locked and a sign on the door said something like sorry we missed you we are assisting other customers. I had to get a third party involved to get a response from them. When they removed the old cabinets a large patch of the texture was ripped off. I have never done demo before but if they would have taken a knife and scored by the edge of the cabinet it would not have happened. There was also a large (about 2'X4') hole in the ceiling. When I told the saiesman about the damage he nonchalantly said Oh, well that happens. The cabinets look great, but I would not go thru the stress of dealing with them again. I still need to have the damages repaired.

Jeff from Engrained Cabinetry in Cottonwood was wonderful to work with initially, however when we decided to not go with the contractor who referred us, he adamantly refused to do business with us. He did not even offer to refer to a colleague so he wouldn't step on the toes of his good client. For this reason, I reached out to Engrained in Prescott and was greeted by Seth. He actively listened to the situation and worked very quickly with management to determine if he could take over the project. Seth responded in mere minutes with concurrence. I look forward to working with Seth as he has provided a greater amount of insight and understanding than the Cottonwood location. A word of advice for management, train Cottonwood on business ethics and realignment as needed, perhaps with your Prescott representative. We have many more projects and hope to have a good relationship with Prescott and get our home updated. Thank you again Seth for your additional insight.

Update:

Owner Tom called and reported he refuses to do business with me stating he does not deal with threats. I simply expressed I would write reviews and spread word of mouth about business integrity. Explaining to individuals to seek a company that listens and works with you is not a threat. Reviews are ways to expand business. Total disappointment.

Terrible, terrible experience, took eight months to complete new cabinet install for our kitchen. Check BBB for more detail of our experience.

I've used Engrained twice now. I got a gorgeous butcher block countertop for my kitchen and then I got a beautiful vanity for my bathroom. It's been a pleasure working with this company. The price was good and the quality is there too.

I used the Chino Valley shop. Excellent customer service. Jaqueline was my designer. I knew what I wanted and she made it happen. I did t break the bank and I have a beautiful kitchen! Love my satin granite.

Great product and value add to our home that has limited storage space. We had an issue with the installation and were worried that it would end up in a dispute. It did not and the opposite occurred. They came out promptly to investigate. They owned the issue and corrected it quickly and even better than the original. Mistakes happen in any business but the true measure of a business is how they handle those unfortunate circumstances. They went over and above for us!! I highly recommend!

The cabinets are excellent.  We felt the salesman, Wayne, dropped the ball somewhat. The first situation was a miscommunication regarding cabinet handles and drawer pulls.  We thought we agreed on a selection for handles and pulls, but the installer said no handles/pulls were on the order.  We had to go outside and purchased and have installed the handles. The second situation was we asked him to design a separate cabinet using cabinets and racks to provide additional storage at the end of the existing cabinets - he never provided a finished design.  At the same time he was supposed to be designing a separate cabinet we asked him to quote an upper cabinet at the key drop. Never heard back - so we went to Foxworth-Galbraith and had them quote, provide, & install an upper cabinet.

Excellent customer service from Wayne.  He provided cabinet suggestions while our house was being built that I would never have thought of.  Layout and plans were accurate.