Lorena G.
05/02/2022 12:00:00 SA
What an amazing experience, I mean, I'm floored!
I posted a request to get estimates to have someone come out and help us figure out if we had a leak and where it was coming from. Let me just say that I did receive many responses however all had an estimate to show up and look around. Totally expect this, I require a service and I need to be able to pay for it, especially in this day and age.
Austin from Drain Medics plumbing also sent me a message, it said, tell me more as to what's going on. I explained that for the past year, my water bill had been insane and I finally got fed up. People that fill up their pools use less water than my husband and I. I sent him my number and we spoke soon after that. Austin listens! Austin asked me many more questions as to my issue! Austin asked me to face time him when I got home and he would talk me through a preliminary test that would rule out of it was a main water leak or my irrigation system. My toilets weren't leaking, my faucets are all great, no damp/wet spots on my walls. When I tried what he asked me to do, we narrowed it down to it being my irrigation system. Our system is over 11 years old and has been repaired once.
I have also shut it down for a couple of weeks at a time when we were fortunate enough to get rain and it kept our water bill to a much lower normal.
Austin asked me to call him back if I needed anything else again! Austin never charged me anything. He honestly truly cares! What a phenomenal business and a better human being!
Yay for Austin and YAY for Drain Medics Plumbing!