Nancy S.
01/12/2015 12:00:00 SA
I cannot say enough about how impressed I am with Crash of Rhinos! Because I have so many comments, I will break them down.
We were told by our HOA to paint the exterior of our 1900 square foot bungalow and immediately started the search for a quality, reliable company that was also reasonably priced. We decided to get 4 quotes and Crash of Rhinos was far and away our#1 choice because of the following.
Price: they are VERY competitive in pricing. They are not the cheapest ( do you REALLY want the absolute cheapest??) but they were no where near the highest. Mike arrived at our house, ON TIME, with 3 separate quotes already prepared that broke down the job by grade of paint options. This was very helpful and showed a lot of professionalism and preparation.
Quote: When Mike showed up ON TIME, with a prepared package for us, he had a diagram of the house footprint, and had already scoped out areas to discuss with us, such as view fence, pop outs, and wood door frames that should be repaired. This was all itemized separately so we could see what we were paying for, with no tricks. Then, once we decided to use Crash, Mike used his IPad to do a walk around the house and narrate the specifics of the job for the crew that would be doing the work. Very professional and a good guarantee that the job would be done properly.
Communication: Kim, Mike's wife, runs the office and is second to none. She is meticulous with records, billing, details, and is an excellent manager of files. We signed on with Crash in the summer for fall painting. Every 10 days Kim emailed us to confirm the dates and times as the job got closer, and gave specific detail about which tasks would be done on each of the 4 days of the job.
Workmanship and quality : 5 stars. The paint job is perfect and the crew was exceptional. They arrived on time every day, and had a schedule of tasks to complete. The site protection was EXCELLENT. Not a drop of paint anywhere. They even tarped our driveway and yard where they rested their supplies, and covered our pool. This excellent attention to detail and care impressive and rare.
Professionalism and customer service: 5 stars again. We were not sure about the property line for the fence. Kim offered to contact the HOA to confirm, although this is our responsibility. Still, Kim is very detail oriented, and a careful and conscientious business woman, and she knows the importance of making sure everything is understood before a job is started. Again, we were happy with her extra efforts and felt very confident that everything would be perfect.
Also, we were out of town for the first day of prep, and noticed the garage door had been painted the house color, instead of the accent color. Our records were correct, and Kim's records were too, but somehow the crew made this small mistake. When I mentioned it to the foreman, he IMMEDIATELY said no problem, we will paint that again right now. There was no discussion, no disagreement, no I don't think so, let me check my work order. All he said was no problem, we will fix that. This is rare to deal with in any business and you can tell that Crash is a professional business from A-Z, from office to the field crew.
Miscellaneous: I will call this the Slick factor for stuff that is just a nice touch.
1. Mike shows up at the quote with the house sketched and a series of options. This saves customer time and lets you know your options right up front.
2. They don't take a deposit, or any payment until the job is done, and the customer signs off. This is not an operation that needs your money in order to pay for other jobs, or buy the paint. They don't want any money not only until they are done, but will only take payment when you are SATISFIED. They are really serious about service and customer satisfaction.
3. Prompt communication. I would always get a reply from Kim by Email or phone the SAME DAY. Even on a weekend. This lady works hard and is really on top of things for the customer.
4. Working with the customer. Having a crew at your house, covering all your windows and doors with paper for 4 days is inconvenient. Kim worked with our schedule, and AROUND our schedule, to really minimize the hassle of having a crew at the house.
5. The crew was excellent. They were friendly, professional, careful, and GOOD. Our research of the company showed that they have been in business many years, and have kept the same employees for many years. To me, this shows they run a good business and treat their staff well, as they do their customers, and they have good quality staff as a result. These folks know how to run a business.
I can't recommend Crash of Rhinos highly enough. If you are considering painting your house you can't lose by having them out for a quote. You will be impressed from the moment you first call them. We sure were and we're glad we used them!!