Closet Factory

Thank you Janet Jenkins for excellent planning of the office. The architectural design, functionality, the professional look of the 'home office' are perfect. I wouldn't know what a burnt coconut is like. Now, I know and is great fit. Jorge and Alex precise workmanship brought the office plans into life . Their cooperation and mild mannerism made the work at home such a smooth sailing. The island is a perfect fit in the master closet. The whole project is priced right! I thank you again for putting your expertise in
creation of this home office which I am going to use and enjoy for a long time. I shall send you the pictures of the office.
Sincerely,
Hari Puri, M.D.

Generally disappointed in my Closet Factory experience. We had our consultation back in January and our wall bed unit installed in the middle of July. We were warned up front about the 6 month lag time, so no issue there.

When the installers got to our house, they said that the consultant/designer was off by 2 and a half feet--the installers mentioned that one to two inches was understandable, but 2 and a half feet was unprecedented.

This caused a significant delay in installation, as the team had to recut wood, etc. to accommodate the incorrect measurement. The install team was hard at work basically until 5:00, at which point they quickly finished the job and left.

After quickly inspecting the unit, our bottom left drawer is (and remains) crooked, the installers left pencil markings all over the unit where they were measuring, and there are several aesthetic blemishes (i.e., chipped paint, missing paint, off-textured paint) covering the unit.

We've now called or emailed four different times and still cannot get a service team out to fix these issues. We are receiving discount service, but paid a custom/luxury price (over $5K).

The worst part? We were patient about the 2 and a half feet botched measurement, the crooked drawer and the aesthetic issues, and the Closet Factory has still not acknowledged these issues. Not a sorry to hear that or we understand why this is upsetting. Nope, just a you are in the queue and we will get a service team out when we can. It's now been 6 weeks.....

There must be a better provider in Phoenix than the Closet Factory--one that will carefully measure, stay an additional half hour to do things right, and even respond when there's an issue.

We had our closets done by closet factory and a Murphy bed installed in the guest area of the house... the guest bed is potentially dangerous as there are too many springs in it so it takes a big person sitting the edge to keep it from snapping up closer.  I'm not sure what would happen if someone tried to sleep on it, and am afraid to try.

The installer said to just call after we had the mattress in place and he'd come back out to adjust it.  Well... half a year later, and many calls, many ignored calls, many claims of Ill put it on a work order THiS time... we still haven't heard from this group... the guy said it was a quick and easy job, we're close to a major highway through town, not too far of a drive... even if they came straight from the showroom to do the 10 minute job, and return, the whole round trip PLUS the task would take less than an hour...

From what I gather, he just has to loosen something up and remove a spring.  I have no clue what to loosen or I'd do the darn thing myself.  

In the meantime, we have an expensive, big, dangerous box attached to our guest room wall.

We ordered a QUEEN SIZE wall bed unit - (wall bed/desk/night stand) from this company.  We also upgraded the bed frame to a more expensive one.  and waited months for the installation.  The cost was $8,688.

After it was installed last week and we went to buy a standard queen size mattress for the unit, the mattress would not fit into the frame.  We left messages for our salesperson Kyndra to call us back, which she never did.  She finally replied to my email that I would need a 10 inch high mattress to fit in the frame. The problem is not just the height , it is also the width.  The frame of the bed unit is not a queen size frame.

The most frustrating part is that no one from the company is offering a solution or being responsive.  They sure were quick to take our money!  This unit is not worth the money and now we don't even have a bed!! They need to FIX this and remake the wall bed unit.  I cannot believe this company has such poor business ethics.

I did get a service person out on 7/6 and in 10 minutes my drawer was fixed and he was on his way.  Thank you.  It was a repair that I could have done, but after $ 6000 in cost, why should I ?  Found out the lady I did talk to on 6/22 was an executive who took action!!  Thank you

I hired Closet Factory to install some custom cabinets and a Murphy bed.  I couldn't be happier with the process and the product.  We ordered the unit about 12 weeks before install.  When we signed the contract they gave us an install date, install time, and completion schedule.  To my amazement they did everything exactly as they said they would at the exact time (in my experience there are usually some delays with any construction project).  

Our designer was great.  She had great ideas and worked with us to keep within our budget while still getting what we wanted.  I would definitely hire them again.

My closet was installed yesterday, and it came out great. The installers were extremely professional, and left the area cleaner than when they got here.
I'm so happy I wish I had gotten this done sooner.
Becky was very knowledgeable and made suggestions.

We so needed more storage and Closet Factory answered the call. Very excited about our new bedroom and closet systems. Installed in 1 day, cleaned up after themselves. Little disruption. Highly recommend them for all your storage needs. Thank you Kathy Mathien!

Kathleen Mathien from Closet Factory came to design our garage cabinets- she was very  knowledgeable and professional. She measured all available space and payed close attention to detail such as door openings, entrance to attic and traffic areas. She made a priority to understand how we planned on using the storage for the new cabinets and designed the cabinets accordingly.
The installers were  knowledgeable, hard working, friendly and efficient- the final product exceeded all our expectations. Our cabinets are awesome!

My closet designer was Becky Sharpe and she was awesome! Very patient, knowledgeable and communicative.

My installer was prompt, courteous and went above and beyond. Vacuumed my carpet and helped me scrape off some old glue.. Patched holes in the wall and would've painted but I didn't have any paint. Left the closet in pristine condition and even wiped it down so it smelled fresh, new, lemony!

As a realtor, I will definitely refer closet factory to all of my clients. I will leave this closet here when I sell or rent and higher closet factory again for my next home! Anything is possible. They really helped me take a small space and make it much more functional. Very very excited!!

The Closet Factory did a fantastic job. We will use you in the future. We liked the sales process all the way to the professional installation. The quality of the materials is awesome

We just had both master bedroom closets done and it was a great experience.  Extremely happy with the​ results​. Our designer, Charmaine, was a dream to work with and had excellent ideas for using every square inch of one very awkward closet wall.   The installation was professional​ and really went quickly.  We will definitely​ use them again.

I love my new closet! Diane helped me with the design and it came out perfect. Very happy with my closet and design!

Out of the six closet design companies I visited, I selected three to give a preliminary design and cost estimate.  Of the three, Closet Factory was by far the most helpful and efficient.  Rachael created a number of 3D designs on site and developed a couple of alternative designs before we made a final selection.  The price was competitive, and the installation went smoothly.  We'll certainly use Closet Factory again should the need arise.

I just had my master closet installed and I am thrilled! It looks beautiful and just what I had anticipated after meeting with my designer, Lauri.  After significantly downsizing, I needed more space.  Lauri meticulously inventoried all my clothing and accessories and made sure I had a place for everything. The cabinet fronts in my new closet were able to be matched to my existing cabinets.  From the design process to the installation, everyone at the Closet Factory was very professional, courteous, and did a tremendous job.  Additionally, I did some price comparison and I found that Closet Factory has a superior product for less cost than a major competitor.  I recommend!

After getting another quote from another company for our Master Bedroom closet we decided to go with the Closet Factory. We liked our designer and her ideas and the fact there were Costco discounts and rebates.  The install date was approximately 8 weeks out from the original design meeting. We are extremely happy with our new closet.  However, we were surprised that after the install or the day of install there was no follow up from our designer/salesperson. There was no call, text, email or survey. We spent a great deal of money on this project and even made some changes to the design which of course was more money. Our designer even stated she wanted to come back after completion to take photos for her to show prospective clients. We are still waiting.

Best decision! I was referred to the Closet Factory, happy I chose them! Install was great, installer was professional, prompt, cleaned up and fast! The designer audited my wardrobe and made the perfect design for my needs! I'm totally organized and my clothes/shoes look so beautiful in their new home! Worth every single penny! Great quality!

I worked with Susan Peake at the Closet Factory last November and she designed a fabulous closet for me. I could not be happier. She asked a lot of questions, took measurements, and designed a closet that is exactly what I wanted and needed.

I contacted the Closet Factory last Monday to arrange for a new master closet design. I spoke to the owner, Abby.  She indicated she would have a designer contact me.  By Sunday with no contact, I left a message which prompted a call back from Abby today.  She informed me that it would take another week for a designer to get back to me, that they are scheduling installs the week prior to my completion date which means if I wait another week for a call then I couldn't make my completion, and if I want any hard wood it would take 5 to 6 weeks.  I asked if my only option was to wait for the one designer who has my territory and she said yes.  I guess she must be doing very well to turn away business.

I can't say enough good things about this business. We had a closet done about 9 years ago and part of the closet organization was swing down clothes bars. About 2 weeks ago one of the side assemblies broke making the bar unusable. I called Closet Factory and they could not have been any nicer about it. The new unit was ordered, came in about a week and was installed right away. Great company and they do stand behind their product.