Arizona Shower Door

I have been dealing with Arizona Shower Door for over 15 yrs and have never been disappointed. There customer service is unmatched and they offer all of the latest designs. From a simple Sliding Door to the most custom Frameless Door...they have it all. We have several options when it comes to glass suppliers...but AZ Shower Door has more than earned our loyalty. Their Showroom is a must see if you are planning a Bathroom Remodeling project.

Jesse G.
Bathroom Transformations
Peoria Arizona
(602) 488-4867

We replaced our shower door in the master bedroom and the shower door in the downstairs tub/shower one year ago (through Lowes-AZ Shower Door).  I paid $3k for these and 1 year later the wheels have broken off the sliding door so it sounds like glass on metal and the door in the master the rubber is off and it sticks.  Very poor quality and I cannot get hold of anyone to fix the issue.  My husband spoke with someone and scheduled a repair and no one has followed up. Worst customer service ever.

Arizona shower worst company in my 40 years as a general contractor.
They have the wrong numbers on their boxes so you can't ever reach them in the Colorado office mailbox is always full no one anwsers ever. their head office in Arizona just passes the buck instead of taking care of business! answers. lowes can't even get them to do what they should do! DO NOT DO BUSINESS WITH THEM! Missing all small parts and directions.

Az shower door were very nice and made accommodations and helped with my order to make my experience a great one! I highly recommend them for all your shower needs!

A new glass sliding door was purchased for my tub shower and this was the resulting installation. Very poor quality and unhappy with the overall service. I called the installation guy to bring up my concerns with him stating that nothing was wrong with the door or how he installed it. Poor customer service and will never refer this company to anyone. The pictures speak for themselves. Do NOT use this company. Wished I would've read previous reviews before going with them.

These guys suck.
ASD- Maybe you should update your web listing to say that your show room is closed to the public.
Contractors send people here to view your product. Our contractor was not told show room was closed. If we were still At the height of Covid, I get it.
But we are happily wearing face masks!

Do a better job of posting hours and availability before consumers drive across town.

Order on 3-9-22 and as of 6-1-22 they still have not shipped. Do not believe Lowes' estimate times on shipping. I have complained to 4 different customer service reps and the still will not update there website for estimated shipping dates. Still says 2 weeks when they know this vendor is not shipping within 3 months.

I purchase a new glass sliding door for my shower from Lowes. The had Arizona Shower Door Company install it. It took a while to get the door but once it came in they came to my place and installed it. They took about 2 hours but when they were finish it looked and worked great. I can't believe that it the same bathroom. When they left there wasn't any trash left. I would used them again if I need to have one replaced or installed a new one. Thanks.

There is not a rating LOW enough to even mark.  This company needs hand holding throughout the entire process.  Do not use them if you need something done within a reasonable amount of time!  We had a shower door constructed for a rental home that started in July, 2021.  After many attempts to schedule, make the door, REMAKE the door because they measured incorrectly, then micro-managing them to even find the door - we were exhausted!  They worked with Lowe's and offered us $50 off the price of our shower door....which, we still have not received and it is almost March, 2022.

Arizona Shower Door is the company with the worst customer service. On 2/17/2019 we ordered a shower door through Lowe's. The door was delivered and installed in April of 2019. Just after 1 year and 1 months after the installation , in May of 2020, one of the panels of the  shower door shattered over my daughter almost almost killing her. I contacted the company and spoke to a person named Alexa, in Salt Lake City.
I explained what happened and sent her pictures of the shattered door. She said the warranty is for one year and since the accident happened after 1 year and one month I have to buy a new door. She promised to find my old order and based on the measurements we will be able to order the new panel and replaced the shattered one! She also promised to expedite the order so we don't have to wait a long time. But I waited, and waited, and waited and I still don't have the panel. I called few times Alexa, I she she kept saying how she is still looking for my order. Finally she refused to talk to me and asked another employee to tell me that she can not find my order and i shouldn't be bothering her again. I was I shock and I couldn't believed it's possible to be so cruel. I did not asked for anything free or even to get a discount. I only asked to reorder one of the shattered panels.  This is the worst experience I have ever had with customer service in my entire life. People like Alexa need to be trained and to know how to communicate and help customers. Not only their products have bad quality and the quality of the customer service is worst! Shame on you Alexa!

I called this morning asking for Prima hinge gaskets. The woman who answered the phone was very polite and didn't think they had them but said one of the guys in the office said they do and to just come to will call and ask for them. I drove 30 minutes, arrived, asked for them and waited 15 minutes for the woman to come back and tell me they had to order them and they are on back order. I said, oh, so you normally stick them?.  No, we have to order them., she said.

My call was at 10:30am today, so whoever answered the phone at that time should be who knows.

Person who came to measure was VERY, VERY, VERY unprofessional, condescending towards me and  very rude.  I would NEVER give my hard earned money to this company and would rather have no doors on my showers than work with people who are just so full of themselves and disrespectful.  Avoid at all costs!

DO NOT HIRE!!!! They put in my shower door through Lowe's. Most incompetent company I have ever encountered that has no sense of accountability! Put in my shower door backwards TWICE and came out to my home a total of 6 times.

HORRIBLE top management and poorly trained employees! Avoid at all costs, trust me!

I have always enjoyed working with the folks here for my homes and my rental properties. I recently remodeled another home and need to finish it off with shower doors. Stopped by the showroom, which was closed, blaming COVID. A very unfriendly woman instructed me to submit a request online. So I did that, fighting through poor resolution photos and lack of detail shots. The response from ASD was go to a dealer. If they are no longer selling to the public, they need to remove signage from their showroom. With the tone of communication from this group this week, I will go to a dealer, pay more, and make certain I'm NOT buying a hometown product.

Very nice job, looks great.  Had 3 new shower doors installed.  Big thank you to installers Mario and Bobby!! There was a small issue with one of the doors, which had some marks on the glass.  Installer Bobby, managed to remove the smudges and saved everyone the time and expense to order another door and do another install of that one door.  Thanks again to everyone, we appreciated the service.  Lucy Morris

Loved that both sides of the shower door slide so I can turn the water on one side and enter from the other. Neat finger holes to use to slide doors from inside.

Arizona Shower Door is the company with the worst customer service. On 2/17/2019 we ordered a shower door through Lowe's. The door was delivered and installed in April of 2019. Just after 1 year and 1 months after the installation , in May of 2020, one of the panels of the  shower door shattered over my daughter almost almost killing her. I contacted the company and spoke to a person named Alexa. I explained what happened and sent her pictures of the shattered door. She said the warranty is for one year and since the accident happened after 1 year and one month I have to buy a new door. She promised to find my old order and based on the measurements we will be able to order the new panel and replaced the shattered one! She also promised to expedite the order so we don't have to wait a long time. But I waited, and waited, and waited and I still don't have the panel. I called few times Alexa, I she she kept saying how she is still looking for my order. Finally she refused to talk to me and asked another employee to tell me that she can not find my order and i shouldn't be bothering her again. I was I shock and I couldn't believed it's possible to be so cruel. I did not asked for anything free or even to get a discount. I only asked to reorder one of the shattered panels.  This is the worst experience I have ever had with customer service in my entire life. People like Alexa need to be trained and to know how to communicate and help customers. Not only their products have bad quality and the quality of the customer service is worst! Shame on you Alexa!

Buyer Beware! This company does not stand behind their product! I bought a shower system from them at Lowes. when I went to install the system I noticed that the box was missing three pieces. I called Arizona shower door, gave them my purchase number and they looked it up and saw the order in the system. Then they told me that they can not speak to me directly and that I have to call them through lowes. So I had to go back to the store I bought it at and call them with a lowes specialist. taking two hours out of my day. Now we give them the PO number again and they tell the rep that they can't help me because I bought the product over 60 days ago. WHAT!!????? First off, why did I need to drive to the Lowes store for them to tell me they cant help me when I was on the phone with them and they could have done it then. Did they just want to frustrate me and waste my time or is it because they want lowes reps to give the bad news to the customers that they are a horrible company that does not back up their own product??? Secondly, nowhere on their box or on my lowes receipt did it say that they only warranty their product for 60 days. It's not as if something was broken, it was never placed in the box! I have photos of the unboxing to prove this! The Lowes rep told them they have never been given any training or documentation that there was a 60-day time frame on all complaints with their product but the customer service at Arizona Shower Door did not care. Third, who gives a 60-day warranty on a packaged product, what a cheap company!! They charged lowes 73 dollars for three little parts that they forgot to put in my box for a 375 dollar shower door.  Lowes was kind to give it to me at cost at 51 dollars. Arizona Shower Door has forever earned an enemy in me because they could not afford to send 50 dollars (Their cost less than 10) of parts to me. Oh, by the way. I remodel homes for a living, guess who will never be in any of the shower stalls I make??? Screw you Arizona Shower Door!

Trying to get them to come out and adjust a door they installed that slipped down and won't close. There customer service is easily one of the worst I've ever had to deal with. I called 4 times after the initial call to schedule someone to come out and fix it. Each time they told me someone will be getting with me to set something up. I called again around 4 and the guy had the nerve to tell me if I had started earlier they would have been able to get me schedule but their schedulers leave at 3. I started at 10 in the morning and I initiated all the calls. Terrible service.

So 8 yrs ago a contractor added a bathroom onto my home. They used Arizona Shower Door for the shower door. The contractor took so many shortcuts in the remodel that it cost me thousands more to fix after the fact as it was past the 2 yr warranty. Therefore I will not even deal with them anymore. Now another one of their bad decisions has come to haunt me. The shower door. I have a renter in this room so this issue was never brought to my attention. But during a move out it was just brought to my attention a little too late. The magnet that holds the door closed is rusted beyond belief. So I called Arizona Shower Door and was told that they don't even know if the door is theirs. Or if the contractor installed it or they did. Which would void warranty. They wanted me to remove the whole side bar and bring it in. I am a 60 yr old disable lady and that wasn't happening. They told me that them coming out wasn't happening either. Exact words. I also asked why is the shower even have any metal on it that would rust to begin with. This isn't an install issue it is a manufacture issue. Once again, the contractor chose subpar products for my additional bathroom. I am beyond frustrated. They gave me the name of a company who could come out and possibly take care of it. I'm sure hundreds of dollars later. They won't even take responsibility for a their poorly made product.

Terrible, terrible!!!! Do not use this company!!!! I can't believe that Lowe's is using this company for their stores. My experience has been a complete nightmare. From the start their installer stood me up and came 5:00pm instead 8:30am appt time. He took the measurements and suggested a barn style door, that I liked to find out he did not send the measurements and I am not able to even use that kind of barn style door. Lowe's could not even find the pictures. I took off of work to have him install the shower door, he called and at 9 am, to say he was not coming said the door was not the right one. I was very upset since he could not tell me the night before! So we rescheduled and he installed the door and when he finished, the bottom sides were not long enough so he put glue to cover the 2 inches and 1 inch missing gap. The door was not able to close completely. The top of the shower is 3 inches from the ceiling, were there is a speaker. I asked installer, did you see the big gaps, is the water going come out and why is so tall? He said those are measurements I gave them. It was correct on my garage. He said the he only takes the measures and he does not order the glass. He said well call the company because I have to leave to class. I said, why would you install it if you saw it was too short???? He just started at me and said call them tomorrow. So now I am waiting for them to come and take it down. I talked to Abraham Ramos customer service, who when I explained everything too became very rude and hung up on me. I called Lowe's regional to make a formal complaint. So I am still waiting for Lowe's Chino Hills and Arizona to come take down shower on the weekend since I will not miss work again for this. It has been the worst experience dealing with Lowes and Arizona shower doors. The only person that has been helpful is Angie the assist manager at Lowe's, has been understanding and helpful.

BEWARE AZSD INSTALLATION!!

We had AZSD install 2 custom frameless shower doors in our home near Casa Grande which we had to purchase through Lowes.

Both doors leak. According to Phil, the head installer, frameless doors leak. That's just the way it is.

Really?

Phil has ZERO customer service skills. He was LOUD, rude, and condescending.

Interestingly, we had Excellent results with AZSD when our custom frameless shower doors were installed by A1 Glass in Snowflake.

But having AZSD install the doors at our  home near Casa Grande was absolutely horrible. We are ultimately left with a $5,000 investment in leaky shower doors. BEWARE!

Both reps from AZSD offered ZERO solutions for our brand new Leaky custom frameless shower doors.

When asked why they installed flashing on one frameless door but none on the 2nd, their reply was that any gap less than 1/8th of an inch is within standards and does not require flashing.

First, the Gaps are NOT less than 1/8th of an inch, they are TWICE that, at a very generous 1/4 inch. You can easily imagine how much water leaks onto your floors during even the briefest of showers.

Second, even if the gap was within their acceptable standards, why on Earth would you leave a customer with Unresolved Leaks?

I do not recommend AZSD for installation of shower doors, particularly, frameless shower doors.

Keep Phil, the head installer, away from your property.

We needed a new shower in a motorhome we remodeled.  We tore out the hideous brassy gold shower doors and wanted to upgrade to an oil rubbed bronze to match the fixtures in the rest of the coach.  It's a unique size,  I get it, but we paid nearly 4x what a standard neo angle shower door would cost.  This seems pretty ridiculous but after calling local custom shower door companies the price was comparable even if it was outrageous.

We went thru Lowe's because the salesmen there can do their jobs! It took over a week to get someone to come out and do the measurements then another week to get the quote.  After 5 weeks I called Lowe's to get an update and was told it would be at the store the following Monday and I would hear from the installer within 2 days to schedule installation.  Ok.  I guess glamping and showering on the same trip can wait. BTW, the local companies had a lead time of 10 days from start to finish, should've just gone with one of them.

The finished project,  6-1/days WEEKS later was less then climactic.  We ordered oil rubbed bronze.  With bronze glass.  What we got was brown.  Just brown.  Not even a dark brown that might sort of match the rest of the room.  And the glass is the lightest bronze I've ever seen.  I'm pretty sure it's clear.  

The installers were kind enough to leave dirt and sweat all over my new wood floors (don't these people bring drop cloths to protect people's floors?) And nice little metal shavings on the floor of my shower.

Stay away.  Call a local company.  Steer clear of the salesmen at Lowe's. Don't use the company.

Went to their represent in Lowe's in Henderson, Nevada. He told me that the total cost will be between $500 to $600 and asked me to pay $40 for the measurements. After I paid the $40 and they comes up with the cost of $1820. Please stay away from them.

Wish I would have read the reviews before hiring these guys. First I gave them rough measurements, for a quote on what I wanted, then they sent a man to measure for the actual glass and where it would go. A week or so later the glass shows up too wide and too tall!!! The guy that was going to instal that glass re measured so they could correct the issue, but he called me later And told me that he wasn't comfortable with the measurements that he had taken, so they would be sending their head installer out to take a look at it however it wasn't convenient for his schedule that day so that the owner of the comes out to measure the glass the next day and sets me up for a week later, (he was really nice) so the guy installing these custom oiled bronze fittings used an impact drill to tighten the screws and kind of stripped the heads so the finish is marred! Also asked if he wanted ME to tape the glass so he wouldn't get silicone on this beautiful piece of glass. (He says we don't need to do that) and what happens? Silicone all over the glass. So I asked them to come back and adjust the gap where the door closes and they basically said that I approved it on the day of the job and that was what it was. Mind you retail of this job was about 2,000.00 I used my contractors license to get a discount and they discounted the glass for the inconvenience as well. I think I paid just under 800.00 after it was all said and done. So for that price I'm pretty satisfied I guess with the job I got. I still wish I would have been treated better by this company. Bottom line. Read the reviews and research before you pay.

I bought a custom made shower door through Lowe's. The first error was Lowe's fault since Arizona had been bought by a bigger company and Lowe's did not update their orders to go to the correct location. After 4 weeks of waiting and asking about it at the store, they told me my order had never been placed. I had to wait 4 more weeks and when it finally came, the company was suddenly considered non- essential due to the coronavirus. But I had to call Lowe's to see why Arizona had not called to set up installation. They didn't call me. Then I found someone to install and turns out there were missing pieces. So had to wait another week to get the part (only because we insisted it be expedited). It was a TERRIBLE experience from start to finish. I don't know why Lowe's still uses this vendor.

One of the worst consumer experiences of my life.  I waited all day for the rep to come and measure my bathroom.  He postponed several times and from a 9-10 am time frame, he finally showed up shortly after 6pm.  This was my day off wasted!   From the moment he walked into my house it was clear that he felt he was doing me a favor.  Complete jerk.  Spoke very disrespectfully to me and when i questioned a few things, he was dismissive.   I threw him out of my house.  I have never done that before but after that brief experience there is no way I would trust this guy or anyone from his company with the final step of my bathroom remodel.  

I went through Lowe's on all of my bathroom remodel supplies and received GREAT service in the store on every occasion.  I did call Arizona Shower Door directly to complain but they had no resolve for me.  I have complained to Lowe's too, but haven't heard back, other than to receive a refund on my $30 measuring fee.  

I used a local glass company and had my custom shower door created and installed very professionally.  I may have spent a little bit more on it, but that was money well spent!

We were planning to order a glass shower door through Lowes and unfortunately this is the company they use. When they called to schedule the estimate the guy was super rude. When I asked for a more flexible time to come out to fit around my work schedule he rudely said, We do 40 estimates a day, everyone works. I get that but a little flexibility and not being a jerk would have been nice.

It took about 10 mins for the estimate and the guy was not friendly. I tried to talk to him and he seemed annoyed at me so I left the room, which means I couldn't get questions answered. I started to ask him a question as he walked out the door and he interrupted me and said Lowes will call you.

Then I get a message from Lowes the next day that said sorry they won't install a glass door because you have glass tile. They didn't offer any workarounds. We've talked to other people with glass on glass so I know it can be done.

They were so rude I don't want to give them my business anyway.

I had the most amazing experience this week with Arizona Shower Door. The negative reviews scared me, but knowing that our home's previous owners had used Arizona Shower Door, I knew the best route was to bite the bullet and give them a call to repair my shower door.  Not only was everyone from the office staff to the installers friendly, knowledgeable, and accommodating, but my door was picked up, repaired, and re-installed in less than 24 hours. I couldn't be more pleased!

I am not a contractor, but I am a home owner that's pretty handy. I recently purchased the Arizona Tombstone series of shower doors from Lowes and I installed them myself. First off I was given 3 different delivery dates with no reason and that should have been a tip off. When the doors arrived I opened that box to examine all the hardware. I noticed that one of the door mounting channels did not have any screw holes drilled. Both sides should have been the same. It required 5 holes to be drilled which is not a big deal, but it added time to the installation. In addition, the instructions are written with the assumption that the shower head in on the right side when facing the shower stall. It took me awhile to realize this as the door handles did not align properly. The only fix was to remove the top rollers and reinstall them on the opposite side. This only took a few minutes, but over a hour to figure it out. A note in the instructions would have been very helpful. The quality of the product is good so I would rate it a 3, but I wouldn't purchase an Arizona product again as when I called to complain they really had nothing to say except they were sorry.
The other issue is that Lowes did not have a sample in the store and I bought it sight unseen from the catalog, my bad. Never again.

After visiting the show room, giving a deposit, we waited for an appointment to measure the first of two doors we wanted installed.  The installer came to install the first door with 2 grade school age children.  The children helped him and acted as interpreter.  The door looks good but leaks horribly at the bottom, we had to add trim to control this.

The measure and install people  looked at the unique situation we had with the second door.  They sent out a second measure person who was very incompetent.  Right away he stated that he didn't even know how to measure for the door.  i got mad and expressed myself that they should have sent someone that knew what they were doing as several people from the company had already looked at the situation.  I suggested that they should send someone else out that knew what they were doing.  He said he would go call someone and see what to do.  When he returned from his car he said he would go ahead and measure, take pictures and show it to his boss.  We received a call a week later stating that they did not want to do the job.  Way too much hassle for sub parr work!

Called Friday to buy a flat magnet to replace the door magnet for my bathroom box that was completely rusted and was falling apart. The lady that answered the phone said that if I come to the company (at Indian School Road) on Saturday I could buy. Saturday I was there and I was informed that the warehouse was closed, and it was not possible to sell the replacement. I saw that on the showroom they have one that could easily slide up and be removed and asked if they could sell me that part. The lady brought the problem to a guy that was apparently the manager. What happened was a succession of I can't stand for the quality of my product and I don't know where the replacement is that I felt really sorry for them to be zombies that do not have any initiative. I just have to thank them for the commitment and left as fast as I could from that terrible place.

We purchased two Arizona shower doors for our bathrooms from Lowes two months ago. We were told by Lowes employee Marti we would be very pleased with Arizona product. Unfortunately, we paid a large amount for two standard shower doors and we are NOT satisfied at all. The doors have loud rattling sound when slide open or close. We called the shower door installer appointed by Lowes he examined the doors and stated there is nothing they can do! this is a design issue.  He recommended we contact Lowes for assistance. We tried to reach Lowes many times but never could get anyone to help.

It's been a few months but I wanted to say my piece.  From start to finish AZ Shower Door was very professional ...top notch.  Chris was an exemplary employee.  Didn't try and push anything on me just listened and let me decide.  This was my first shower remodel which took many months and many dollars so I was nervous about the door being right.  I had shopped around also.  Couldn't be happier several months later.  They did forget to apply water repellent which they gave me to do myself.  Otherwise it would be 5 stars

I have been trying to order the new Sedona shower door system through Lowe's for two months now.  The older gentleman in the plumbing department at frank Lloyd Wright recognized me and turned down helping me after three visits. When calling Az Shower Doors, the receptionist told me everything they do not do and offered me to send info to there website which I did without response. My experience with a company that will not respond for a sales call will not respond for any service thereafter. Good luck !

This review is only on their customer service and prices. I ended up using Action Glass. I was redoing my bathroom and needed a custom glass enclosure so I stopped by the shower to get a estimate and see what was available. After letting me stand there for about 20 minutes someone finally asked if I had been helped, I said no(At least 6 employees walked right by me without even acknowledging me and there were at least 10 employees in the entry to the showroom). After someone finally said hi it was another 5 minutes before someone came over and starting to help me. The employee was rude and when she did the estimate she said she would discount it 20% for my inconvenience. The estimate was more than 20% higher than the next highest one out of the 4 estimates I got. To make it even better that price wasn't installed which all 3 others were. Do not spend a dime here!

Arrogant - stopped by to select a new shower enclosure.  Sales lady (Dark hair, no name tag, no business card) was very difficult to get answers from.   She seemed insulted she had to deal with mere customers.  My contractor suggested this place - I will buy somewhere else instead.

I'm not sure why the reviews here aren't great. I can only imagine certain people only review when things go wrong. Certainly not the case with us. We recently purchased a new home and realized the shower door was leaking really bad and part of that was caused by the fact that the door didn't completely shut. I didn't want to spend a ton of money on redoing the entire shower enclosure and was trying to fix just the latch part of the door. I took several pictures and after dozens of calls around the valley we found Arizona Shower Door which was a good 30 minute drive for us, but the gentleman who answered our call seemed to know his stuff and was willing to take a look at the problem we had. We decided to take a shot to see if he could actually help. We got to their facility and Abraham was there to help us (the same guy who took our call). He let us borrow a sample bracket to see if it would fit on our shower. I tried it out and it fit. I came back the next day and he had a full bracket made on the spot (this took 15 minutes) and I went home to put it on. It turned out to fit perfectly and the door now operates as it should. Abraham was helpful and very knowledgeable and most importantly he was able to save us from spending hundreds of dollars. He did not seem upset by any extent that we only ended up spending $35 dollars total which was nice to be able to work with someone like that who was not driven by commissions or selling high dollar services. I would recommend Arizona Shower Door.

On April 19, 2017 I was cleaning my glass shower doors and in so doing lifted one out of its track (as I have done numerous times before) and much to my surprise it spontaneously combusted into thousands of pieces all around me.  After I did a bit of internet research I found that this phenomenon of tempered glass  spontaneously combusting is a rare occurrence but it does happen.  Upon learning this I contacted Arizona Shower Door customer service and was advised they do not provide a warranty on their glass doors.  Given the manner in which the shower door exploded into thousands of shards of glass all around me I felt very lucky that this occurred to me, as I only had a few minor cuts from the glass shards, and not to one of my young children who typically use the shower.  As such I wrote an email on April 19, 2017 directly to Paul Knadler who is the President of Arizona Glass explaining what happened and I am still yet to hear anything back from him.  In short, I believe given the unique and rare occurrence of this glass exploding event that Arizona Shower Door should stand behind their products for such a unique and potentially dangerous defect when it occurs as another glass door manufacturer did in a similar instance to mine from an article I read online.

Therefore I do not recommend the products of Arizona Shower Door.

I orders three sets of bathtub sliders and one shower door which totaled over $2k. through LOWES in Las Vegas- first there was a problem with the delivery. (I do not think that had anything to do with Arizona Shower Doors though). then the doors arrived, a few days later I began installation only to discover the tracks for the sliders had not been shipped with the order, I asked the manager at LOWES to hold them there so I could pick them up. (Four wasted days waiting to delivery that never showed). I picked the tracks up at LOWES. The following morning I began opening the tracks; The first thing I noticed is that where the cut the backside of the sides and the holes they drilling for the screws to mount them where jagged and rough (Unfinished) I discovered this when both of my hands became embedded with aluminum splinters.  
The Second thing I discovered is that they did not send the screws with the door hardware. I noticed this on two of the sliders as well as the swing out door. I contacted LOWES (Again) in person to see if they could do something about this series of problems. the manager was very considerate but passed me off to someone from the department where I ordered the doors who wasn't going to be in until the following day. (I should expect a call).
The call came and John was on the other end; I explained the situation to him aftger explaining it twice already to the LOWES management. He said he would call Arizona shower doors and  let them know.....
I believe it was later that day or the following day that I received aa messages from John; He explained that his contact at Arizona Shower Door said to look in the boxes, that they were put in with the doors (What the F##k???).
Thats really their response, waste more of my time looking where I already looked????  come on, we are talking about screws, anchors and rubber piece for the handles that couldn't be valued at more than a few dollars. So, Rather than just get my address from John and ship the parts, they want me to waste my time (More Time) requiring me to make another call, or stop in the store AGAIN for something they should have had completed more than a MONTH EARLIER.
Customer Service is the new approach most companies have been focusing on in recent years and realizing a significant ROI in doing so.
I think its time to just ask LOWES to come get the doors and refund the money or reorder through another supplier.
I realize people have bad days but someone at Arizona Shower Doors was having several consecutive bad days which they were kind enough to share with me,...the customer. I've already lost three days or roughly $1,500.00.  And I am the person who brought one of my homeowners to them for this order of more than 2k. (Total order that day at LOWES was $3,350.00).

I still have no idea what the quality of the doors are. I do know the tracks are as bad as anything I have ever received all the years I've been remodeling or flipping homes covering four states. My hands became infected from the slivers of aluminum from the door tracks making it difficult to do certain things.

I would drop them as a vendor if I was making those decisions at LOWES. at least for a few months ( A Time out ;=))

Update; 12/2/14; Returned everything to LOWES. After several attempts to get the missing parts, I have no more time for this. Arizona Shower Doors & this LOWES location will never receive business from my clients again. (already cost LOWES $8,300.00 in revenue)

great experience with each staff member i interacted with. called for a quote and the rep asked questions took notes. I didnt do anything again until a few weeks later. went in person to look at showroom and place order. different rep. easy process paid half picked up about a week later. Will try and remember to update review with the door i installed

Relieved to finally find someone who could do the type of shower enclosure we were looking for.  We contacted a number of companies and none of them seemed to be able or interested in doing a a semi-frameless enclosure without a metal door jamb.  Arizona Shower Door was able to give us the style enclosure we were looking for at a decent price.  Docked 1 star for the rude woman who told me they didn't do installation.  Had she not incorrectly told me that would have saved me a bunch of time and pain in my butt.

Nate at Az Shower was great to work with. Not only was he polite both in the showroom and on the phone, but he was also was patient with me as I worked my way through the process of 3 shower doors and 3 wardrobe doors. One hiccup with not be able to install through my glass tiles but he quickly came up with a splash guard solution that will look contemporary and sleek. I highly recommend working with him  and will use his services in the future.

Horrible customer service. I have tried to contact Arizona Shower Door (Denver Office) countless times to follow up with orders. 100% of the time I get stuck talking to a rude representative that acts like I am bothering them. They have decent shower doors if you're lucky enough to actually receive everything you paid for. Either the frame is bent, glass is scratched, hardware is not correct, or missing hardware. Get it together Arizona. I can't put another one of my clients through this stressful ordering process. Ordering a shower door should be an exciting, easy, and friendly process, not stressful.

Highly suggest you seek a more established company that takes more pride in their job.

Ordered the Canyon series shower door by Arizona Glass through Lowe's.  The door was installed yesterday and so far, we've not noticed any issues.  I did call Arizona glass while the installer was here, because the door didn't look quite like it did in the brochure.  The rail that the rollers ride on and the rollers were quite a bit smaller than what was pictured.  The customer service person I spoke to on the phone didn't really seem to care.  Overall, the door looks great; just not quite what I had expected.

Please do not use this company!!!!  I ordered a new shower door through Lowe's and they contract out the work to Arizona Shower Door.  The door was installed and a gap was left in between the porcelain ledge and the door and I didn't notice it until two days later when I was told I could use the shower.  It was a monumental task getting this company out to fix the problem, and when I did, the installer was one of the rudest, unprofessional people I've ever met....his name is Phil.  Also, when calling this place numerous times to try to get them to come out I dealt with Nathan.  What a class act.....not!!!!!  I don't think either of these guys like their jobs or perhaps their lives are miserable....but I guess if this is what they do for a living then I don't blame them.  I will never, ever, allow anyone from this company set foot in my home again.

The customer service at Arizona Shower Doors is appalling. I had numerous issues with the doors which eventually became unsafe and created mold around my shower. When I contacted them to fix any issues, they came three times and still couldn't get it right. It was impossible to get the installer to come three times. It took a long time to get it scheduled and I was told they only had one installer in my area. I eventually had to remove the doors and have someone else replace them correctly. The new installer even commented that the doors they installed were not done correctly. Such a bad experience. You would think that the customer would come first therefore the customer service associates and managers would be friendly and helpful. They were quite the opposite. Don't use this company.

We ordered a custom made set of doors through Lowe's, it was delivered on time and looked fine, but there is a little wheel that was included that was stripped. We called the SLC office and asked if they could send out another wheel. The woman who answered the phone (Courtney) told us that she would have to check with her boss first before sending one out. After putting us on hold, she came back and told us that she would drop it in the mail. After a few days it didn't come, so we called back, she said that she would send another, but she said she would find an installer in our area and have him give us one, never heard from her again, and In a few more days I had to call back because we still had not gotten it. She claims to have sent out two, but I couldn't wait anymore, I was tired of running to my Mom's house 15 minutes away to shower. Plus we were having company and how could I tell them they had to wash up in the sink?  Courtney did call me back and told me that she talked to an installer here and I should call him. I did call him and he had no idea what I was talking about, I felt like a fool. I called her back and she said she gave me the wrong name and phone number. I made another call and went down and finally got the tiny part. The funny thing is, the guy I picked it up from says they no longer deal with AZ Shower door because this was pretty much how they ran things. Well, here it is three weeks later and when I came home today there was a note on my front door saying I needed to pick up a letter from AZ Shower Door because they couldn't deliver it since it was sent with $2.05 postage due.

The door is pretty, but the customer service was horrible and because of Courtney they have lost a customer. We are remodeling our other bathroom now, but I will look for a shower door elsewhere.

Went here for parts. They did have what I needed, and customer service is ok.

I went into Lowes to get estimates on replacing two shower doors.  Candy the woman at the desk was so helpful (I-10 and Ray).  Then when the installer came to take measurements, he was not very friendly, didn't answer my questions or provide me any advice.  The doors were made and scheduling the install was difficult.  They only work M-F and last apt is at 3.  So, have to take a day off work to get the job done.  Not thrilled but, they show on time.  Door one done, second door was not measured correctly and it is wrong.  Great.  They make an exception and send someone out on a Saturday but overall service was not up to par.

I'm only giving this place a 2 because of Aaron, the installer, who did an amazing job ALL FIVE TIMES coming out to our home to install our shower doors.  The customer service at this place, aside from Aaron, is nil.  Also the door itself is pretty (and hopefully durable).

We went into the show room because we wanted to pick out our shower door.  We'd seen their flyer at Lowe's and thought we'd go in and purchase locally.  When we went in we were greeted, but once the woman saw we had the Lowe's brochure in hand, she said we'd have to work with Lowe's.  Since Lowe's lacks the displays we went ahead and looked around and found what we wanted.

When we arrived back at Lowe's to order the door, it was about double what our contractor had told us to expect, so we had a consultant from Arizona Shower Doors, come out to the house, via Lowe's.

After we got a bid on a new door that was more in our budget, we had to go back to Lowe's to pay.

We paid at Lowe's and a few days later received a call to schedule the install.  When Aaron came out to install the doors, we had noticed the towel bar option was installed way to high on the door.  Aaron let us know, if we don't sign off on the order, they will fix the problem.  

We didn't hear from Arizona Shower Doors in over a week, we thought for sure they would call and apologize and let us know a new door was going to be ordered.  We finally had to make the call to get the ball rolling.

The next time the panel came out, it was cracked.  It's glass and it happens.

The next time the panel came out it didn't have the protective coating that we paid extra for.

This last time the panel was made to the same specifications as the first.  Aaron called to the shop, and they had our correct panel there, so they put it on a truck and sent it up to our home.  Aaron went to another install and came back to install the panel.

This company truly lacks in customer service.  I suggest that Aaron be promoted to customer service manager and the company adopt his philosophy.

I measured many times and built a custom sized door with the guys from Lowes.  I was not expecting to pay over $600 for their cheaper model, but the other brands they had were actually a bit more, and I couldn't go with a standard out of the box door because my door width was an odd size.  I got the CDMP.
I have never installed a shower door before, but I read and re-read the instructions about 10 times before even starting the demo of the old.  The instructions were actually pretty good, but they did leave some questions about sizing and cutting and what to do with this part or that, that could have been more clearly written. I guess I could have called them, too, to ask.

The door went in fine eventually, but I would have thought for over $600, that they would have come up with some better solutions for some of the parts. For instance, the bottom tray, that catches water from going out the front, has a lip on it on the outside, which is good, but it's also dead flat, so after a shower, the water just sits there. With all this precision cutting when they manufacture it, you'd think they'd slope it.
Kind of disappointed that the door side catchall at the bottom also has all these grooves on the inside.  Since water is ALWAYS there, why not make it flat or smooth or rounded, now, when I go to have to clean that part, there's all these tiny right angle corners that will be more difficult to get crud out of (I guess all shower door catchalls are like this, though, but INNOVATE!).
Also, the clear rubber vertical strip shield (for lack of a better term) that goes along where the door latches doesn't butt up against the door, so water can slip out that way and down, too.

The door is 100% plum, so I think that's just the way these are built (my mother in law said their door doesn't close the same either, like above)
The glass is nice and the brushed nickel looks real good, but I was a bit disappointed in some of the lack of attention to detail in manufacturing or innovation in ease-of-cleanliness.

Also, silicone caulking sucks. Use mineral spirits on your finger first before sealing it up.

Lowes locally reps this line.  They lack local installers, at least when I wrote this, so lead times for quotes took forever.  And when they finally sent me a bid, weeks longer than it should have, their pricing wasn't competitive, nor worth the wait and hassle. I paid $35 for a hassle and worthless quote.

Ordered shower surround on 4/28/14, damaged first time, sent incorrect size next. After install, product, does not match catalog picture.
We ordered the semi frameless shower door on 4/28/2014, it took 80 days to receive the product after receiving a broken door the first time, then 3 1/2 weeks later they sent the wrong size, it to had to be reordered. We confirmed that the vendor ordered the correct size, but Arizona Shower Door cut it incorrectly the second time. Once we received the correct piece, and after the installation, we called because the installed fixture did not match the catalog picture. The center piece by the door is far far thicker on the one installed than in the picture. I sent them pictures of the installed unit and they told me it was the same unit in the catalog, it was just the angle the catalog picture was taken. The installed unit looks just like the one we just removed, there is no way we would have chosen this one but for the picture in the catalog. They seemed very unconcerned that we just paid lots of money for a shower surround that looks just like one we demolished. This was not an upgrade by any stretch of the imagination. I am very dissatisfied with this company, can't recommend them and will never use them again.

I reviewed this company a couple of months ago and wanted to come back and update the status.  The manager of the Florida office actually came to my home, which I found encouraging.  I thought that they cared about their customer service.  I was sorely mistaken, he had a horrible attitude and did nothing but make excuses.  Once we finally got our door installed the metal frame pieces were two different colors.  The only piece that was the correct color was the corner post.  The remainder was a shiny silver rather than the brushed nickel finish we ordered.  After several emails and several weeks go by it's agreed that the installer will come out and replace the one piece that doesn't match and I'll settle for having matching pieces even though it's not the color I wanted.  Lo and behold the installer shows up with another piece of metal in the exact same INCORRECT shade that's already there.  I asked him politely to get out of my house and left it at that.  Long story short, I have a mismatched shower door enclosure and I'll be replacing it as soon as I can.  Do not waste your time and money with these people.  For whatever reason the Florida office has abysmal customer service and shabby workmanship.