Issue #1: We received a quote for the exterior and one for the interior. By the time we were ready to start exterior project, the sales person was leaving, so we were handed off to another sales person. While going over specifics, I asked for more detail on the paint for our front door, that's cast iron. The sales person told me oh, that's not included. You will need specific paint and it's going to be $1600 more (exact number may be a little off). I told him that was in the quote and he said to me, what was in the quote I won't be happy with. We need a specific material so it will last. I told him I'm willing to pay a little more for a better product, but that increase is a slap in the face considering it was part of the quote.
I contacted management and they agreed, you can't go back, after a quote, and start adding on $.
Issue #2: Walked them around the house to discuss what color I wanted where. They project manager (who I found out was actually a manager) did not relay the information correctly, so a few areas were painted the incorrect colors. I contacted the main office number and explained the issue. She said she would have the manager call me to go over. Not only did he never call me, they fixed the areas and some areas we didn't want done. So basically, more communication issues.
Issue 3: I contacted the manager a few times about various things and he would never return calls, so I had to contact another manager. He didn't understand the behavior either. I had to get my husband involved to get anywhere.
Issue #4: I didn't like the wall color we chose, so I wanted a quote to paint it a different color. I contacted the sales person requesting a quote and a quote for additional areas I wanted added. He never called back.
Issue #5: I pull up the next day and they started painted the wall without ever discussing what it would cost. The on sight manager (who never communicates) is who moved forward without even discussing. He then gives me a bill for the original cost. The original cost includes prep work, so I asked to speak with the sales person. Left him a message to call me back about this. He never called back. So, they left the wall 50% painted and wouldn't move forward until we agreed on their charge.
Issue #6, the FINAL STRAW. We have other contractors working on our house. According to them, the painters told them we don't pay. We have NEVER not paid anyone!!! I contacted the sales personal and the office manager to let them know what was said and that we would not be moving forward with the interior job. There has been so many issues, but making false claims about the people who hired you is 100% unacceptable and disgusting! The sales person and manager agreed, not acceptable and told me they would come up with a plan to complete project so we can move on.
I have not heard from the manager nor the sales person since then.
Below are pictures of how the painters work.