UPDATE: They returned today and did the remaining two aloe plants and also indicated we'd get a credit for today's service. I will say the office staff provides excellent customer service. However, as mentioned in my original review, the aloes were once again trimmed in a manner that left a mess and didn't give the impression they tried in any way to make them look nice in the process. I also have plants extending above my wall that I don't think have been trimmed a single time since hiring AMS for our routine care. Pictures attached.
Original Review:
After multiple issues with AMS and giving them the benefit of the doubt, I'm now very close to canceling our bi weekly services. Early on it looked like nothing was being trimmed... just a quick blow and mow. I inquired about this after witnessing a 20 minute (maybe less) visit in which the crew was unaware I was working from my home office that day. The next service, the bushes were trimmed and edging completed as requested. Since then, it's been emails to AMS at least monthly to ask about weed control, trimming, and care for our aloes and agaves. More often than not, the crew looks to just blow and mow. When we do inquire about other services, they eventually do them but they do a poor job. They trimmed some of our aloes the back but left chopped off pieces strewn about and basically removed the entire middle section of one (dead parts apparently... but they didn't even attempt to trim it in a way that looked nice). Because other aloes were not done as expected during bi weekly visits, I asked for a quote for them to be handled separate from our routine service. They came and removed some agave off shoots in the front, but the largest, most grassy and weeded, aloes in the back are still untouched..... despite me sending pictures and asking why they weren't handled. I was told the info would be shared with the crew arriving today for our scheduled service. The crew came today, and again, these aloes were untouched (and if I'm being honest, we have other plants that could use a trim I haven't even mentioned to AMS yet because I wanted the aloes addressed first) .
The crew today was here maybe 30 minutes and did a blow and mow. They left before I could flag anyone down and verify all work was done as expected (I'm home on maternity leave with a newborn and was preoccupied at the time they wrapped up.... but I didn't expect them to leave so fast either).
We were charged extra this month for the 'clean up' pruning of the agaves and aloes, but I'm still trying to figure out what the heck we're paying for. They did half that job and we're constantly sending emails to chase the crew down about services missed during regular maintenance. We also had a no show last month and no one informed us of the situation until we reached out. Not the first time, and as we lock our dogs up all day on service dates, it's very inconvenient when no one shows as expected.
Prices are already a little high for routine maintenance and I don't even feel we're getting our money's worth there...let alone paying extra this month for services that were half completed. I don't mind paying more for good and consistent service, but that's not what we've experienced month after month with this company