Pam S.
12/04/2011 12:00:00 SA
I had a couple of keys made, routine simple padlock keys. One of them was hanging up a bit in the lock, so I took it back and asked for a replacement. The man there that day refused to believe that the key was hanging up, and that the original was not, and he was refusing to make a replacement key. I politely persisted, which made him angry, so after harrassing me about it, he finally made me a key out of a key blank with notches -- some kind of reject or second and tossed it at me.
I had rental property for 20 years, so I have had occasion to have hundreds and hundreds of keys made. My experience is if I take a key back to a locksmith and tell him it's hanging up and ask for a replacement, they make a replacement, no questions asked. I have also been in retail all my life, and I would never think of treating a customer the way he treated me. The guy there that day was rude, condescending, arrogant, and demeaning. He should NOT be interacting with the public. I won't ever be patronizing this place of business again. NOT recommended.