A Safe Pool of Arizona

Jason and his team were GREAT! The fence was professionally installed and looks wonderful.

A Safe Pool, is 1000000% the best company to work with if looking for a fence / net for your pool.

We ran into a little issue and Jason was SO responsive and went the extra mile to fix our situation. I am SO impressed with his outstanding customer service.

Professional, fast responses, timely completion, and AMAZING customer service. I am SO happy that we purchased our pool fence from such a wonderful company.  

I can not say enough good things about Jason and his company.

I will be recommending A Safe Pool to anyone in need of a pool fence / pool net.

Again, highly recommend!!

I would absolutely recommend A Safe Pool to anyone! Jason was so responsive and his guys that came out to do the install were so informative, friendly, and efficient.

We originally got a quote from another company but when I went to schedule the install, they were months out which would have delayed our pool completion a whole month. So I called A Safe Pool and Jason was able to get me scheduled one week out and he accepted the other company's estimate. Super thankful he was able to squeeze us in!

Jason and his team were great. I was in a pinch and needed a fence redone the same day due to a city inspection. Jason's team got there within three hours and got everything switched out.

Thank you again Jason

Absolutely the best company to work with if looking for a fence for your pool! Jason is wonderful to work with and all of his installers are beyond professional and do a tremendous job! He has installed 3 fences for our properties and worked with a ton of my clients.  Compared to the first fence my parents got that fell apart, his material is strong, durable and top of the line. I can't say enough good things about this company and would recommend them to anyone looking for the best in the valley!!!

Thanks Jason for all your help!

Kimbery MacDonald

Great costumer service! Fast response, timely completion.  Very happy with our pool fence we purchased.  I love that we can take it down anytime and put back up.  Thank you!!!  Will recommend to anyone in need of a pool fence.

We had A safe pool install our new pool fence. JP came out to discuss the job was very informative. The installer came out and did a great installation. It was prompt and looks wonderful.

Refused to honor 5 year warranty on the net. It has broken in several places and is now unsafe for my kids.

They were rude to my wife on the phone.

I am out of town and no one is there. There is a pole with mesh not secured and a piece just flapping at the end of the fence. I will be back in August.

We did our research on a few companies reached out to 4 and These guys were the first one to reply. Two didn't even bother to call us back.

They showed up on time were incredibly knowledgeable and very clear. Showed up the day in the install and were in and out in no time.

Everyone involved had great communication and follow up. We felt very taken care of throughout the entire process.

Many people warned us a pool net would be a huge pain to get on and off. But a fence would have taken away so much of our great yard. This net is easy to get off we can do it alone in only a few minutes.

We would highly recommend them to anyone looking to secure their pool.

I got the pool fence installed a couple years ago and one of the poles bent and broke when the storms came through.  They sent someone right away and they were able to fix it promptly.  Best company and customer service in the valley.  Highly recommended!

Per your response:

What a horrible experience!! DO NOT USE THIS COMPANY! After needing to reschedule our installation and agreeing to pay a $250.00 fine for doing so, I was called a CUNT by their billing department in the voided email contract. The response from the owner was, We are sorry you we're not supposed to see that! The owner's wife apologized (who the email was sent from) and we agreed in order to make this right his company would donate the pool fence to our family. After multiple attempts to schedule the fence installation I received an email from Jason as follows, What you did is illegal and called extortion. If I ever hear from you again or see any post from you about my business I will file a criminal complaint with law enforcement I have never felt more disrespected by a business in my life.  
This is not the kind of company you want in your home or around your family. After reading the multiple negative reviews I wish we would have checked Yelp in the beginning.  

Per your response: Our family is in the process of adoption twin girls from the foster system. This charity you are referring to is a small portion of assistance ($687.00) of donated funds to any family needing a pool fence. My house or the car I drive has nothing to do with the way your company treated me.  THAT IS DISCRIMINATION!! SHAME ON YOU! We are adopting twins in need, your company delayed this process and then tried to back out of a donation.  This charity stood by us through then entire process mortified of the lack of service we received from you. Your response is just as expected - never apologizing, never taking accountability, thank you for the admittance of guilt ~

That's why they sent another company to finish your work. Stop harassing me! You have been blocked and my rental company has been notified!

STAY FAR AWAY! This company has many faults, including the open  discrimination and sexist nature of how the treat customers. Do not give them your money, give literally anybody else your money. When we moved here we called around and got several quotes and this company took a look around and wanted to charge us double market rate based on the area we lived in - thanks, but no thanks. We're not stupid. They are full of judgement and keen to ripping people off, then treating them like dirt when things don't go their way. This is not a business that should be supported. We went with another company who is FANTASTIC and we're so glad we did seeing all this come out... NOT OK.

UPDATE: Nice try! You dealt with my husband at OUR house. LOL. Your company DID quote us and we could tell you were a scam artist from day one. Seeing the bad PR about your company has spurred me to write this honest review. You should see how many people have shared a problematic experience with your company. I was appalled to read how you treated other people and felt it was time to expose.

I know this a safety gate, but it looks good in our yard and I feel SO much safer with my 5 year old and 10 month old.  My 5 year old can't reach the top pull to open the gate and my 10 month old can stand up against the gate with no movement in the gate at all. The gate automatically closes too so no sneak outs!
A Safe Pool was a great company.  I left a message initially but got a call back within 30 minutes. They were very professional and gave me a quote over the phone base on my estimated linear footage needed and had 2 colors available.  We 50% deposit paid in advance to book the appointment using a credit card over the phone.  
On the day of the appointment, the tech showed up on time and was very professional. The installation was super quick, 1 1/2 hours top and the guy explained everything to us before he started and discussed where to put the gate for safest entry. He did not discuss money at all and said the office would deal with all money related items
After installation, the installed linear footage ended up being a little less, so our second 50% payment ended up being less than the original quote! Final payment was charged to the same card we paid our deposit with. The only criticism would be that They didn't charge my card with away, so just be prepared with the money available for +/- 5 days of the deposit/final payment date.
It seemed like they were just a honest family owned business. Highly recommend.

Not a fence to keep pets safe!
We had this fence installed Spring of 2020. Installation went smoothly and quickly and the price was good. Fast forward to fall of 2021 and we have a rip in one of the panels that our dogs can fit through. We thought perhaps the landscapers had damaged it when trimming the grass and that the dog had shoved through. We contacted the company through email to have it repaired as they are supposed to have a guarantee. They did respond quickly and the repair was done within the week but was not free; it was $250.. I thought this was odd as they're supposed to have a lifetime guarantee Not 2 weeks after having replaced it,  the panel was ripped again. No landscapers had been out so we knew this time the dogs had done it on their own. The main reason we had gotten the fence was to keep the dogs out of the pool area. Kind of defeats the purpose if they can rip it. The fence was advertised to be able to keep family and pets safe and to be virtually rip proof. We contacted the company to get the panel replaced again . We both emailed and called several times and were unable to make contact and no one returned calls or emails. That panel is still not replaced; we blocked it off to keep the dogs out. Fast forward to February of 2022 and we have another ripped panel. For a fence that is supposed to be able to keep pets safe from the pool it is not very effective. For this reason I would mark it down on the review as they make no mention of this and it was not discussed when we had the sales person come out. They knew our main reason for getting it was the dogs so if they knew it may not keep them out or auto's have been discussed. However the main reason I am giving them a one star instead of a 2 or 3 is because of the lack of contact. There is absolutely no excuse to not return emails or phone calls from a customer.

We love our new pool fence! Every part of our experience with A Safe Pool was top notch - they have been professional, reliable and have gone above and beyond for us! Highly recommend!

What started out as a great experience turned in to a perfect example of how to not run a company.

My wife and I had multiple companies quote us to replace our removable pool fence. JP, from A Safe Pool ultimately won our business after highlighting the fact that they can manufacturer exactly to the spacing of our existing holes - and, that they can drill new holes on one side to extend the fence out. He also sold us on the upgraded posts which will be firmer and more stable.

We moved forward with a project of a couple thousand dollars - no small amount.

After the installation I found that the fence had a LOT of movement. In fact, more than the previous fence that was being replaced.

After not getting much help from Jason (the owner) initially I decided to review security cameras we happened to have and was blown away by what I found. Essentially the crew part way through the installation acknowledged:

- The sales person had made mistakes (either in measuring, or in promising they could install in the existing holes)
- The fence was loose and was not how it should be

There would have been a few acceptable ways for them to handle this. Let me know as a home owner and review options, call the owner and discuss how to make it right, etc. Instead they said the following (word-for-word from the video):

Installer 1 - Look at that dude. I don't know. It is what it is dude.
Installer 2 - Why is that loose?
Installer 1 - Who cares...he obviously didn't...it's all loose. it is what it is man we don't have any other stuff.
Installer 2 - That guys a f**** dumb *** dude.
Installer 1 - Check out the molding on the outside here (chuckles). Well, I'm not looking at it.
Installer 2 - (chuckles)
Installer 2 - Can't make miracles happen dude
Installer 1 - You know what my response is going to be...the guy that sold it to you, call him...he'll fix it
Installer 2 - He's Mr. fix it
Time passes...one sees me through the blinds
Installer 2 - Carful, you've got eyes
Installer 1 - Can't nobody hear anything with eyes.

You would think that an actual video documenting this would make an owner quick to take accountability and resolve the issue. Not the case. Jason still hasn't taken ownership over the mistakes his company made, or the awful customer experience. After asking him to come out to resolve it he said he would send the original sales person. When I pointed out this made no sense because that person is part of who made the mistake and incentives to self preserve, not to admit to the mistake, he still wouldn't come out. Jason's (owner) final email to me said -

No one on our end made a mistake. The holes that were drilled by a different company aren't our fault. I am willing to see what we can do. Not sure what else I can do but make a time to get by there. JP has been with me for 15 years. He is quite capable of coming up with a solution.

At it's core this is simple. I wanted to replace a fence without drilling new holes if possible. We chose this company because they said they could do that. The installation was poor, and video shows the crew knew there were problems while installing. Despite video the owner refuses to take any ownership and won't even enter into the situation.

I'm left with no choice but legal action, BBB, Registrar of Contractors, etc.

I called A Safe Pool because they had good reviews. And maybe on more simple jobs they do really good work - the reviews would seem to indicate that. But, the reality is the character of a person (or company) is revealed when something goes wrong. Jason has revealed his companies character.

There are lots of other pool fence companies with good reviews - I'd recommend working with one of them vs. rolling the dice and hoping you don't have an issue needing resolution with A Safe Pool.

--------------------------------

A response to Jason's yelp response:

- He is correct, this was installed last year. I asked him to come out many times to resolve the issue. My family went through a serious medical situation and this took a back seat until I reached out to him again.

- It is loose, it is poorly installed (this is acknowledged by his own installers), and the customer service has been atrocious - especially his own. How much of a safety issue it is? How much a loose fence wares compared to a properly installed fence? I can't say. But I can say is $1,700 is a lot to pay for something done so poorly and his response says a lot.

- He is correct, I have emailed him many times. His most recent reply prior to today defended the crew, didn't take ownership and offered to charge me $500 to come out and drill new holes. This wasn't acceptable. As a courtesy I told him I was going to proceed with posting a review, contacting the BBB, Registrar of Contractors etc. It's not a threat, its a consequence to awful customer service.

drive.google.com/file/d/…

Just had a great experience with A Safe Pool of Arizona! We have a functional pool gate that I installed incorrectly. I called to have someone take a look at how problematic my install was. JP came out, reviewed it, and acknowledged that I installed it wrong...but pointed out the limited 'real' issues on safety, and walked through options to resolve it. Didn't over-sell solutions. Honest advice. We could leave it with simple fixes, and walked thru all other options. And sent a reasonable quote to install a new gate. I will definitely use A Safe Pool of Arizona to resolve the issue. Thanks JP for great recommendations and service.

Please don't work with these guys. They overcharge and are rude. They installed 1/3 of the fence we needed and did 1/3 of the original planned work. They asked for 3K. I tried to explain multiple times it should be 1/3 of the price. But no he proceeds to charge and gives a measly discount of $300 questing he had to drive out and bring a gate we did not used. Greedy and comfortable! Rude!

Everything was fine until a post holder broke and they refuse to honor the lifetime warranty.  Jason told me before we started that if anything breaks he will be back to fix it no problem and turns out he will try to get 125$ from you to come out. Don't believe this guys lies his warranty is full of shit.

Great family owned business.  We used them to put a net on the pool when we had our first child 5 years ago.  It has stood the test of time.  Their warranty is great and they stand behind it.  The owner, Jason, is very responsive and helpful in helping you decide between net or fence.  Ultimately we went with net because of the look at 100% certainty that everyone would stay safe.  You can't beat their prices either.

We had one of their nets installed about 3 years ago. They have been great about customer service whenever any adjustments were needed. Their install took a few hours. Jason has been very helpful and quick to answer any questions or concerns we had. We appreciate the years of great support and customer service. Keep it up Jason and team.

We had such a pleasant experience with this company. They were very professional from start to finish and the fence looks great around our hot tub. The fence is made with high quality material and was designed to fit our family's needs. We couldn't have asked for a better experience, thank you all so much.

Can't recommend this company enough! Every individual I encountered was professional, kind and thoroughly answered every question I had. They made great recommendations and followed safe practices during this COVID time. They were installed our mesh pool fence within 48 hours of us calling them out for a quote. This mama is so relieved! Very fair pricing was a huge bonus!

We had our pool fence installed in early 2018. JP came out and gave us a quote. It was great but someone else beat his price. He told me he would match that price! I was very happy to hear that. They did a great job with the install and helping us figure out where the fence would go to make it safer for our children and keep costs low! It was a great experience all around. The fence installer was quick and efficient and went over everything I needed to know about the fence.

Today 5-20-2020 I called JP to ask how to adjust my gate. They informed me during install that the fencing would shift over time and needed to be tightened every now and then. 2 years later that time came. I called him and he walked me through it. I am pretty handy but needed a little more help. He said he was in the area and would stop by no problem! He came by and fixed it in just a few short minutes! He also did it free of charge! Seriously if you need a removable pool fence to keep your kiddos safe, A  Safe Pool of Arizona is the place to go! We will be using them to fence our next house, if needed, as well! Great customer service!! Thank you so much for helping us keep our kids safe JP!   -DeAnna

I called and emailed several fence companies. Only two replied.
JP from Safe Pool was the second estimate I received.
He arrived right on time, introduced himself and started measuring.
Not once did he try to pressure or sell me anything. He asked several questions then educated me on the different options. He is very polite and did what he needed to do without boring me. It was an easy decision based off of his approach. The estimate was higher than the first but I knew I wasn't comparing apples to apples. They definitely have a superior product. I set up the install date and the crew showed up right on time and did a GREAT job. Start to finish was an awesome experience. I would definitely work with them again. I have already referred a customer to JP.

Very fast, efficient and as promised. JP gave me advice not based on how much he can bill us but what better ways to keep my family safe,

Very much appreciated.  Thank you!

Would be 0 stars if that was an option.  A complete ripoff.  They installed a pool fence in my Phoenix home that I later learned wasn't up to code (wasn't high enough for Phoenix bldg code regs).  They at first claimed it was up to code, and then when confronted with the relevant city codes pointed to some minuscule-font boilerplate language in their quote telling the customer that they were responsible for knowing the relevant city codes in deciding what pool fence to build.  That's like a home builder telling the customer he should've known the dimensions/ composition of the building material the city codes required for laying the foundation.  If you've currently had the misfortune of already paying them to do a job, just make sure you do your own homework about what the relevant city codes re: pool fence are for your hom, because they certainly won't.  There is a state law governing pool fences, but each city also has its own codes, and not knowing those laws (as these guys clearly don't, despite it being their livelihood and something you would think they would know) could subject you to civil liability if something happened on your premises and a plaintiffs lawyer brought a lawsuit against you.  
At any rate, the term let the buyer beware appears to have been invented with these guys in mind.

This was a great job done ! Fence and gate came out perfect! Great price , good workers, efficient, got the job done fast as was needed for an inspection !! Salesman Jp is a great guy too!!! Can't recommend this family owned company enough!! All around great job!!! Thank you very much!

Thank you for a great product, a great design and a great deal! From the owner to the workers, everyone was very nice and professional. From the initial call for a quote to the finished product was a week. Definitely recommend them!

We did our research and got bids from different companies before deciding to go with A Safe Pool for our pool fence. JP did the estimate and went over our options. He was friendly and informative. He also quickly responded to my email questions, and helped schedule installation at the time of our choosing. The install guys called to see if they could come early on the day of install and were very polite and friendly. They even played with my dog for a few minutes after the install was complete. Super impressed with the level of service, and the price!

The entire process with this company was perfect! They are well informed of the laws and safety regulations. Each staff member I was in contact with was friendly and knowledgeable. They are aware of licensing requirements for Foster care as well. They will be highly recommended to others who need a pool fence!!!

Fantastic team and reliable service. Very professional sales rep and installers . Prices were lower than most competitors. They went above and beyond my expectations . They even block out a calendar date so that my gate could go in on time so we could move in our new home.

I can not say enough positive things about A Safe Pool.  First, let me say that I just bought a new home and am doing a ton of home improvement projects for each project I am having 2-3 estimates on the different jobs.  Pool service aside, Jason, my rep, was hands down my best professional to service me of ALL my services I have done.  

My new home has a pool and I have a 3 year-old so I new I needed something for my pool but new nothing about the difference between a net, cover and fence.  Jason spent 3 hours at my house going over all of my options and pros and cons about each one.  He was personable and patient with my constant flow of questions. He brought a sample gate, nets, etc so I could feel, touch, see the actual product. He was extremely knowledgeable about all of the products and what the pros and cons were of them.  I had two other companies give me bids on the pool fence and neither of them new a fraction as much as Jason did and were at my house for like 20 mins.  Further, the other providers had no sense of how to configure the fence in my yard.

Next good news, cost!  They were not the cheapest of the three bids but they were definitely competitive. But my favorite part was that they totally did not try and up sell me at all.  I actually thought I wanted a product that was more expensive but knowing my needs he actually talked me out of the more expensive option because he thought I would be happier with the 4 foot instead of 5 foot fence. I really respected that he tried to give me a good product for my needs and not just sell more.

Jason also had a sense of aesthetics and was excellent in offering configurations of the fence that would be practical and protect my yard space.

On the day of installation I had two gentleman at my home who were professional and efficient. They clearly had discussed my plans with Jason and new what they were doing. They explained everything to me with how to latch and take down my fence. Further, they hosed down my patio and cleaned everything up before they left.

If you are in the need for a pool fence I HIGHLY recommend this company. And ask for Jason Smith as your rep.

This is our second house that we had a Safe Pool of Arizona pool gate installed. We have now had it installed for over 3 years and the quality is great, no problems at all.  We were recommended this company as well, and they have been great !  Thanks again, highly recommended

We are grandparents  that needed a removable pool fence when our granddaughter comes from CA.  We interviewed another company and signed a contract but they could not install in the time frame we needed.
Thankfully, I read the reviews for A Safe Pool of Arizona and JP came
out to explain the company's product in detail and he gave us his recommendation for what he felt we needed.  We were very impressed
and signed the contract and scheduled the installation for 2 weeks later.
Last Friday, Josh and Mario arrived promptly to install the fence and their placement was perfect for our backyard needs, and they were so efficient and quick...... we can honestly say that what we thought would be an eyesore turned out to be quite attractive and not a detriment to
the backyard.  When they finished, our granddaughter arrived from CA and the whole family can now enjoy the backyard with peace of mind.
I would highly recommend this company to anyone in need of a pool
barrier.....
Thanks for a great job!!

I called Safe Pool to get a quote and they were able to get out the same day and then installed just a few days later. They are super friendly, competitive pricing and the best part in my opinion is they are family owned  Thank you all so much for your quick turn around, friendliness from all your staff and great product!

Moved into a new house and needed a fence for our foster care license. We got estimates from 4 companies but Jason and A Safe Pool were the best price and quality. The customer service was fantastic too. They really took care of us and now we are set to have our first placement in our new house!

These guys are absolutely great! We have worked with them at two separate properties to install mesh pool fences. They are responsive, efficient and always willing to talk through all of your options before they install. We also had a repair on one fence and they came out same day and got it taken care of.  I have recommended this company to a couple friends and they have all had great experiences. I would highly encourage anyone to use A Safe Pool when looking to install a pool fence!

Great service and quality product. All interactions were prompt and professional. The fence is easy to remove and re-install by yourself. Experienced a minor issue with the gate alignment a few months after install and they came out and fixed it right away. Highly recommend.

I am the founder of a non profit that helps kinship families with many things including pool fences. We have witnessed the amazing work A SAFE POOL has done for over 25 of our families so far.  We are huge fans and know, beyond a doubt, when we refer a foster family to them, they will be well taken care of.  Jason, Tonja and JP are easy to work with and always respond in a timely manner.  We trust that their workmanship is exceptional as safety is their number one priority.  The feedback we have received from our families has been nothing but positive, and we highly recommend this family owned and operated company to anyone needing a pool fence.  They are competitively priced and offer exceptional customer service. On a scale of 1-5 they are a 10!

Friendly and professional staff. Cheapest and fastest fence installation I could find in the Valley.

A safe pool of Arizona installed our pool fence to protect out fur babies.  The crew was fast and efficient and very professional.  JP was very knowledgeable and a great animal lover. So we got along fabulously.  I would highly recommend them for your pool fence needs.

Pool fence is perfect and thank you for following up with the deck caps.

JP provides the Best  costumer service ever! Fast, efficient and great quality product ..highly recommend

A Safe Pool is a great company to do business with. I have used them on multiple occasions and they have always come through for me. From scheduling to the install. I have  been very pleased with the professionalism, Quality of the product, and the workmanship of the installers . I would definitely recommend using them for mesh pool fencing!

My main reason for getting a cover over my pool was for the safety of my dog and all the debris from my trees hanging over the pool.
It was money well spent.
I no longer worry about my dog falling in while Im not home and clean up is a breeze.
The only problem,  it is very difficult and time consuming to take off and put back on. You need two people to do this. Over all a great concept.

I can't say enough great things about JP and A Safe Pool.  After searching for and receiving estimates from 3 different pool companies, we decided to move forward with them due to their competitive pricing, good character, good-looking and quality products, and of course their past reviews.  One of the other companies even stated that they wouldn't attempt to do the job because of its difficulty.  A Safe Pool came in and installed the mesh fence around my pool on travertine in a couple hours, after an initial consultation where we reviewed all of our options and answered all of my detailed questions.  I even emailed questions after this meeting which were answered promptly.  It was a great experience for something I had been putting off.  The purchase is most definitely worth my child's life!  Thank you!

Jason was awesome! He came out, showed me everything I needed to know. I talked to another competing company and they didnt even want to send someone out.
Everything went as Jason said. Install was great. I couldnt have asked for a better experience. I would highly recommend these guys!

Called jason for a quote for safety pool cover .. he was so Rude and Unprofessional he even hang up the phone while I was talking .. totally disrespectful...don't even know how they are in business!!!Save your time and money and look somewhere else ...

Using this company was quite the rollercoaster.   Jason was nice and gave me a quote for an iron fence quickly with a price that seemed reasonable.  He told me that iron jobs typically take longer and that he would message back with a date, which he did and I changed the install date 1 day later.  Fast forward to the install date where I have not heard from Jason again but my card has been charged.  After attempting to get a hold of him for several hours he finally answered and told me he would find out what time his guys would get there.  He also advised that his wife handles the accounting and didn't know the install wasn't done so the charge would be reversed.  If only that's where the problems ended.  He advised the workers would be here around 1 so I made sure to be here.  When an hour passed I called him again and the time got changed to 3.  I ran an errand and arrived back to my house at exactly 3 and discovered the guys had arrived and went into my backyard without my consent.  My dogs were not locked up and would have attacked if they knew someone had illegally entered my backyard.  Because they arrived so late they were only only were able to install the posts and when I asked when they would be back they said next week.  Jason did fix that issue and made sure they were back early the next day.  Fast forward to the finished product and it was horrible.  The welding has gaps, the brackets are bent, the pickets are thinner then I have seen in pool fences, and my gate had such a big gap my child could easily have gotten their arm stuck.  After showing Jason the pictures he advised me he uses a different company to complete his iron jobs.  Had I known this I would not have chosen Jason for my job because the company he uses has horrible reviews.  Jason did work hard to get someone from the company out to fix the issues and communicated with me until the issues were resolved.  He didn't give me any discounts because he said the fix was coming out of his pocket.  The welds are still crap and the people left a mess but it's done for way too much money and hassle.  To sum it up, if you want iron don't use this company.  I hear the rest of his stuff is nice though and so was he.

The process from start to finish with this company was flawless - they came to measure one day and at that time scheduled an install day and were done by the install night! I am so happy with the quality of work and how it looks! We went with the five-foot fence and I am so happy that we did... looks so sharp and safe! I do recommend this company to anyone!

The best pool net design in town and the most affordable!  Owners were great at to work with and the staff was extremely professional.

We got a pool net 3 weeks ago and we are very impressed with this company. The sales guy was very nice and informative. The guys came and installed the day we moved in, which was so great because our toddler already figured out how to open the glass door. Luckily our net was on and he was safe! Thanks again!

Love our pool net! The install guys did an awesome job installing our net. The salesman suggested brown and its the perfect color for our pool. Gotta keep the grand kids and the puppies safe!!!!!!!!! They gave us a military discount and we appreciate that very much! All in all, a great experience.

JP and Jason are great to work with!! Our fence looks awesome. I highly recommend this company based on their knowledge, professionalism and follow up.

Beware! There is no warranty on the leaf cover! Even if you were told by the salesman there was. There is nothing in writing. And Jason becomes hostile and profane on the phone. He has responded to my original review with inaccuracies - salesman was here on 2/25, my call and subsequent e-mail to accept the bid were on 3/4 (one week when you know February has 28 days) and e-mails from them concerning payment were 3/6 and completed the same day. This is not two weeks. There were only two calls, not three or four, (one by me and one by my husband) and one e-mail concerning scheduling for two visits. Again let me say, scheduling was done without calling me to even see if I was available those days. What if I had not been home?
So why a 2 Star review? One off for poor communication- call a client before scheduling. That way they know when you are coming and can be home. One off for the delay - I was told 10 days to 2 weeks total time by the salesman. This was my expectation. Another 10 days to 2 weeks by the installers. From signing to install became 34 days. And one off for rudeness on the phone.
Their response to my original review has just cost another star. But the product itself still deserves 4 stars. It doesn't catch all the debris, is difficult to put on and off, and without a warranty is questionably worthless.

Revised - Jason did come out and fix our gate so we're pleased with how the gate looks.

Tonya, I would like to make it clear that I notified Jason prior to us moving into our home about the faulty gate. There were no scheduling issues on our end since we weren't even living in our home at the time. I told Jason he was welcome to come to the house at any time to fix the gate. Second, this company did not tell us that there was a website that we could go to that would tell us how to fix the gate, that they installed incorrectly.

We have two gates and one of the gates does not close properly (does not latch). Within 2 weeks of install, I reached out to Jason and notified him of this issue (April, 2016) he told me it was a simple fix that I can do with a screw driver. He said he would walk me through the process over the phone. If needed, he would stop by to show me the adjustments. He then never got back to me, or stopped by. I reached out to him again in July after we moved into the home and told him he needs to come out to my house and fix the problem with the gate. Why did I pay all this money for a faulty gate? He asked me when I'd be home from work. I told him multiple times that I would be home, and he never got back to me. I'm beyond irate. This is NOT SAFE for my family. Get out to my house and fix or replace this gate or you're going to have bigger issues than an upset customer with a faulty gate!

Awesome job! We love our new pool net. Easy to take off and put on and peace of mind with little ones around. Initial estimate and install appts were prompt and professional.

I was in search of a pool fence to keep my toddler safe and after speaking to JP at A Safe Pool I knew this was my best option.  JP was extremely knowledgeable and not salesy in the least.  When it was the day to install the guys were here right on time and were very courteous.  The fence looks great and I am very happy with the service A Safe Pool provided.  I highly recommend.

Had a great experience with the bid, the install, and the overall service.  Great company that delivered from end to end.

Jp came to the house on time, went thru all options of pool safety fencing and we decided to go with them immediately. He was very knowledgeable and seemed trustworthy.  The install team showed up yesterday on time and within 2 hours, the fence was up and looked great.  I love that you can take parts of it out and open it up if entertaining.  Most of all, we all feel relieved  that our little 2 yr old is safer.  Thank you,  I would highly recommend this company to everyone!

This company took care of all of our pool safety needs! They were friendly and very knowledgable when it came to choosing what would be best for safety around our pool.  The quality of the fencing was much better than other companies that quoted us, the install was easy and neatly done! Thank you!

Paul and his crew did a great job and cleaned up well. Docking them one star because they arrived 35 minutes after the estimated time window. Punctuality is one of my nits.

Jason came out and gave a bid. He was very professional and informative. Their product seems great, as mine is custom for a pet barrier. We are going with them so I will report back when product is installed.

Great pool fence installed at the perfect time. JP came out and did our estimate. He called 30 minutes prior to arriving on time, so that was a good start. He presented us with several cost options and a great design for the fence. He answered all of our questions and had pictures of other projects to get an idea for height, color, etc. He came out on a Monday, and we were able to get a good deal on getting the fence installed the following Tuesday. The installers had another job in our area that morning and the timing worked out perfectly. The installers showed up at the beginning of their arrival window and got the fence installed in the time they said.  When it was all said and done, the only way I would of known they were there was a great looking fence around our pool. The guys explained the care and operation of everything. We had a birthday party the night it was installed, and the fence kept several running and screaming youngsters from falling in. A Safe Pool of Arizona is a great company and I have already recommended them.

Fantastic company!  We've worked with them a few times now and every single time the service and delivery is exceptional.  I will continue to use and recommend A Safe Pool for all pool fence needs moving forward.  They are the best!

My pregnant sister with 2 toddlers is bed ridden due to complications. She moved to mom's for help. A Safe Pool was called and they quickly got over and made mom's pool A Safe Pool. We were all very concerned, now we can relax. Jason was great to work with. The fence is perfect and does not make the patio feel caged in. We were very happy with their excellent service and quick response!

This was my 3rd install by them and all have gone as promised. These guys are prompt and very professional making sure to explain in detail what you are getting. They also do a great job explaining how you can customize your fence. Combined with the very reliable and durable product they offer, I wouldn't consider hiring anyone else.

Tara from safe pools made getting my fence installed  stress free, as i was already stressed out in the buying process of my new home with no pool gate. I kept having obstacles pop up as what seemed everyday, and Tara went above and beyond helping me to ensure that the safty of my children was met in a timely manner. She really is a godsend and does everything in her power to ensure children are protected from a pool. I appreciate everything she did for me and my family and that she went on my crazy ride of buying this house and all the unknown. Not to mention my pool gate looks amazing!!! It's so fabulous friends actually thought it was glass it's That transparent and I think it adds to the beauty of my yard. Thank you!!!

We went back and forth between a few different companies and finally went with this one and I was so grateful that we did. Not only is our pool fence great, but the customer service was what puts this company over all others. They were so helpful and informative. We even had to switch it up as we changed the outline of our pool fence and they were knowledgable and just very professional. I felt like the people we worked with just really knew their stuff. Knowing that my family is safer and that I have an easy-to-get-a-hold-of company to call if we ever need anything is invaluable. We couldn't recommend them more.

A safe pool was one of three companies we had reached out to after closing on a new home. They were not the cheapest but very reasonable.  We were most impressed by their product and knowledge base. My contact was primarily with Jason (JP) who was exceptional. JP is professional, responsive, polite, and goes above and beyond to satisfy his customers. The fence was installed quickly. The crew cleaned up after themselves and walked me through tear down and set up. They even gave us pointers to make setup easy should we take the fence down for any reason. We had a small issue with a sprinkler line that was resolved without incident when brought to their attention. When we needed a spare gate key made, JP offered to drop one off on his own time after work! To be honest JP is who you want to communicate with. I would contact JP again in the future and have already recommended A safe pool to neighbors.

Jason was a great help knowing the exact replacement cover we needed for our pool.  His customer service is awesome and very speedy service.  Keeping our family safe and my husband loves that our cover protects the pool and keeps the pool spotless.  Thank you Jason!!!!

Our fence was just install on a few days ago. We cant express how happy we are  with the service of the staff and how beautiful it looks! The install team was prompt and professional and got started right away. Install was completed within the time frame given. Upon completion, the install team gave us tour and assured us if we had any questions or concerns to contact them and they would be happy help guide us. Since we started this journey everyone at A Safe Pool has been fantastic. They also beat out the competition in price and were able to install this for us to meet our deadline for inspection. We highly recommend A Safe Pool to anyone that needs this service. Thank you so much!!!

Every step of the process went smoothly, from the initial estimate to the final install.  Great communication and very easy to work with.  They were even able to reschedule our install day when the closing of our new house was delayed.  We love how the new fence turned out and can sleep soundly knowing out pool is now a Safe Pool pool.

Top notch installations of pool fences and pool covers. The staff and installers are well trained and have lots of experience. They offer a large selection of products including several colors and styles.