Let me just start with saying that we had initially gotten a quote with Whiting Iron last year, but due to budget constraints, we decided to go with the more affordable company. BIG MISTAKE. We went through hell and back with that non-licensed company (Landgrave Mexican Imports = WORST. COMPANY. EVER.). After going through a whole ordeal, and pending court filing, we got most of our money back from Landgrave, thanks to our complaint with the ROC (my review for them is on their page---what a mess!).
We placed an order with Whiting Iron about 6 weeks ago, to include a grand entry door, a double sided gate for our backyard, and a separate, single gate for our doggy area. We were a bit skeptical (due to our prior horrific experience with the other company) and put Whiting through a great deal of questions, concerns, and intense emailing back and forth (again, thanks to the awful experience we had with LANDGRAVE). We just wanted to make sure that this company WAS IT...and, it sure was! :)
From the beginning, Tom, came out and quoted us (again) and made sure we were 100% comfortable with our decision to proceed. He even came out on TWO separate occasions to meet with my husband and myself individually, due to our conflicting work schedules. What a great guy! They promised us our gates and door within a 6-week turnaround. They were ready in 5 weeks! We were simply pleased and ecstatic! The end result speaks for itself and the marvelous work that Whiting truly does. All of our neighbors knew what we had gone through and were all beaming with joy to see how good everything turned out for us with Whiting. In the end, we got a great deal (Tom felt really bad for us due to our experience with Landgrave), and we only paid $1k more to get another gate and high-quality products! We should have moved forward with Whiting since the very beginning!
One thing that I would suggest for Whiting to improve on would be their communication methods, maybe to keep customers posted on which step of the process they're at. Customer service was great, just not as responsive as we would have expected (more so from the designer/blueprint department), but again, it may have been our uneasiness due to our prior experience with the negligent contractor. Regardless, they get 5 stars as a company because they did a fantastic job and it truly reflects in the quality of their work.
We would highly recommend Whiting to anyone who is interested in wrought iron gates and doors.
Thank you, Whiting Iron!!! :)