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The Plumbing Joint

The Plumbing Joint

Plumbing Service
351 Union Ave NE, Renton, WA 98059
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Description

When you need reliable plumbing in King County & the surrounding areas, choose The Plumbing Joint! Since 1973, they've been serving Renton, Seattle, Bellevue & beyond with exceptional service.

HISTORY

Established in 1973.
The Plumbing Joint Inc. would like to introduce ourselves to you as a top quality plumbing service and remodeling company. Since our start in 1973, The Plumbing Joint Inc. has established themselves as an asset to the community with our top quality Journeyman plumbers servicing the greater Puget Sound Region.

ABOUT BUSINESS OWNER

As a family owned and operated business, we pride ourselves on honesty and integrity. Our family is always here to ensure you receive high quality, affordable service.

SERVICES

Emergency Services, Sink Repair, Drain Cleaning, Pipe Installation, Bathtub & Shower Repair, Water Heater Repair, Faucet Installation, Bathtub & Shower Installation, Toilet Installation, Drain Installation, Sump Pump Installation, Sewer Services, Pipe Repair, Water Heater Installation, Faucet Repair, Sink Installation, Toilet Repair, Leak Detection, Gas Line Services, Garbage Disposal Installation, Backflow Services, Garbage Disposal Repair, Sump Pump Repair, Water Filter Services, ,

Reviews

Monica M.
Monica M.
3/22/2023
The Plumbing Joint was the only plumbing service that was willing to tell me their rates before coming out for an emergency repair, so I went with them. And I'm so glad I did!  They were friendly, professional, worked quickly to resolve the problem (a valve had broken in my bathtub faucet, so the water couldn't be shut off), AND . . . were much less expensive than a different plumber who I previously had over to fix a leaky faucet.  

I was very impressed with them and they are on the top of my list, should I need a plumber again.  :)
Matt S.
Matt S.
12/30/2022
Super responsive, came next day for what I'd consider a non-urgent issue. My gutter underground drain lines were clogged and it was starting to pool next to the house.

It seems that this company caters mostly to emergencies and their pricing reflects this. A guy showed up on time, and was here for maybe an hour and a half or two hours. There were four drain lines to look at, he was able to clear them but couldn't find the output. The next day, it rained hard, and two of them were clogged again and overflowing. Because he couldn't find the output, all he did was stir around all the junk in the lines or push it to the bottom of the system.

The service is probably the biggest waste of money I've shelled out as a home owner. If clearing wasn't possible, I would've preferred they told me, and I would've dug them all up and replaced them for the same cost or less.

I don't think I would be so upset except that it cost me over $600 and there was a $10 fuel fee. Shame on me for signing up- I knew the first half hour was almost 200, but didn't understand the 75 per quarter hour after was going to be so painful.  

Would have appreciated an estimate or heads up that they were counting minutes for billing. If I knew the danger I was in based on their billing structure, I would've kept a stopwatch, and kept my eye on everything the guy was doing.
Bonnie F.
Bonnie F.
03/11/2023 12:00:00 SA
I haven't booked this company yet, but I'm impressed with the responsiveness and appreciate the willingness to answer questions before scheduling an appt. They charge by the 15min not 1/2 or hour, which is nice!
Tysen A.
Tysen A.
6/18/2023
Buddy came out for an estimate and was on-time and very friendly. We appreciated how accommodating they were about scheduling the project due to my wife and I being in Europe for a long vacation. Once we got back, they showed up on-time and completed the water heater replacement promptly. Another tip of my cap to their dispatch team and the plumbers who were easy to talk to and kept us in the loop on everything.
Julia N A.
Julia N A.
09/02/2022 12:00:00 SA
I recently had a whole-house generator installed.  The Plumbing Joint Inc. was the sub-contractor for the gas piping to the generator.  Because they were the sub-contractor, I had no contact with the office, customer service, or any staff other than the plumbing Technician (and a trainee) they sent out to do the work.

The job involved running gas piping through the crawl space, penetrating out through the wall of the house, dropping down into a pre-dug 2ft trench that went out around behind the generator, then coming up and connecting into the back of generator.  

When the Technician finished the job and left, I had numerous issues with what he had done.  I contacted my Project Manager, who contacted The Plumbing Joint Inc, who then sent out the same Technician who had created all the problems in the first place.  I had hoped they would send out a different, more qualified Technician to make the corrections - after all, the original guy thought he had done it right the first time, so why would the company think he would be capable of even identifying let alone fixing these problems ???  

Wanting to be fair, I had my Project Manager, a general contractor neighbor, and my own plumber come over and look at the situation prior to this second visit.  All agreed that it may functionally work to deliver gas to the generator, but overall the job was unacceptable.

The Technician returned for the 2nd visit, and I pointed out all the issues that had been identified.  For each item listed he blamed the trainee for having done the work.  After 1.5 hours, the Technician said he needed to order another part, and would schedule to come back for a 3rd time.  After he left, I discovered that he had spent the time digging under the corner of the generator and undermining the pad.  

I later discovered the damage done to the new insulation in the crawl space.  At this point I decided to cancel any further work on my property by The Plumbing Joint Inc.  Instead, I had my own plumber make the corrections/repairs, and re-do the gas piping in the trench from the house to the generator.

My list of issues:
Cut the strings and tore down parts of the NEW overhead fiberglass insulation in the crawl space
Knocked the foam sleeves off of water lines in the crawl space
Failed to paint exposed black iron (=rust)
Trapped my garden hose behind the gas pipe
Gas pipe was expected to exit the house and run parallel to the already installed electrical line - it did not
Metal bar spiked into the corner of the generator pad, potentially weakening the integrity of the pad
Large wad of tracer wire left wound around the pipe above ground
Rather than follow the existing trench, dug under the corner of the generator and undermined the pad by 7
Piled the dirt from his digging up on the pad and up against the side of the generator
Did not caulk any of the wall penetrations

PHOTOS:
1. Damaged Insulation in Crawl Space
2. Damaged Insulation in Crawl Space
3. Unpainted Black Iron Joint
4. Trapped Garden Hose
5. Metal Bar Spiked Into Generator Pad
6. Wad of Tracer Wire
7. Original Install
8. Re-Done Install
Chuck D.
Chuck D.
10/25/2022
We found a pool of water this morning downstairs and suspected some kind of leak behind a wall. Called The Plumbing Joint and talked with Hayley (not sure of the spelling, sorry). She was so easy to talk with and arranged plumbers the same afternoon. What a relief. These guys, Emanuel and Dakota, really knew their stuff. Fixed everything quickly and at a very reasonable cost. We are very happy and highly recommend The Plumbing Joint.

Chuck
Jay J.
Jay J.
2/23/2022
I've used The Plumbing Joint a few times now for various jobs. They have been good about responding to requests and scheduling appointments (something that is sorely lacking with SO many providers these days).

The plumbers have always been pleasant, well informed and courteous. They follow good pandemic precautions and are respectful of their surroundings.

I've been very pleased with their services every time and will continue to use them for any of my plumbing needs.
Terri N.
Terri N.
11/09/2022 12:00:00 SA
I purchased a new water heater and a new refrigerator. They were able to come sooner than I thought. That made me very happy. They emptied and removed the old water heater and installed the new one. They worked on the water line for the new refrigerator and overcame any obstacles in their way. They cleaned up after they were done very nicely. They were thorough, capable, kind, and patient.  I appreciated their work!!
Thank you!
Terri
Anuraag P.
Anuraag P.
11/08/2022 12:00:00 SA
The story from this company keeps changing so much.

Once they heard that a competitor already fixed the leak, Haleigh is now saying that The Plumbing Joint could have found the right cartridge, but they decided not to help me after I wrote them a negative Yelp review. In the meantime, they're the ones who emailed me and asked me to write the review! I wrote them a review, then deleted it after they told me they would find the part. That turned out to be another lie, hence, bad review is back. It's not rocket science.

At the end of the day, these people collected $300 from me and:
1. didn't fix the leak.
2. didn't produce a part to fix the leak.

Once again, not rocket science. You can cry and blame me and Yelp and customers and society and the sun and the moon and the stars as much as you want, but you took money that someone earned and then didn't deliver anything you promised. No one is going to be singing your praises after that.
George I.
George I.
10/12/2022 12:00:00 SA
We scheduled an appointment with The Plumbing Joint. They contacted me 30
minutes before arrival and arrived at the scheduled time. Raul, the technician, was professional and knowledgeable in all aspects of the service. I will recommend Raul and The Plumbing Joint to friends and clients in the future. They receive my highest endorsement.
Mariana L.
Mariana L.
10/26/2022
My water heater had gone out and the quote from the Plumbing Joint was very reasonable (time+parts) and they were able to accommodate the installation quickly which was amazing. The office crew was extremely helpful in getting me set up with an appointment.

The gentleman who came out was quite nice, however, the end result did leave me pretty upset. I'm not sure where the breakdown was but now it is going to cost me more money.  

The original water heater was installed incorrectly (I knew this going into it). Prior to work starting, I told the plumber that I believed there were things that needed to be fixed and to please do what needed to be done for it to be correct (I would have been happy to pay for it as it was time + parts).

He completed the work and did fix a few things but the most glaring was not moving the water heater so that it could be properly strapped to the wall. Upon completion and seeing that he just reinstalled the water heater in the same place, which according to him did not meet code.

I was honestly really shocked as I did state prior to work being started to just make sure it was correct as it was not in its previous installation. When asked how much it would be to fix it he said that he would have to start over and it would be another 2-3 hours + parts. Essentially I would need to pay to have the work done twice when it could have been done correctly the first time at a more reasonable price.  

I paid for the work done ($900+) but am really disappointed that it was not done properly and that I'll have to pay to get it fixed again.

Shame on me for not asking more questions, monitoring the work more closely, or apparently knowing the plumbing code to know to specifically ask to have it moved.

However, if you're hiring a licensed plumbing contractor you would assume they would alert you to an issue like this before starting and ensure it is done correctly.
Colin ..
Colin ..
05/11/2023 12:00:00 SA
Very knowledgable and helpful team. Very fast to respond on Yelp.  Was very upfront with costs and to be honest was much more affordable than other plumbers I called around Seatac area.  If you need a water heater done right please don't hesitate to call them.  Thank you very much also.
Haley A.
Haley A.
10/20/2022
Super responsive and very quick to schedule. My sink faucet was leaking and they definitely fixed the problem. A plumber & an apprentice came for the work. The apprentice was great and super friendly but the other guy was quite standoffish.
I'm giving this 3 stars because they did do good work but they charged me an extra $75 because they included the walk from the car to my unit and included the time spent getting more parts from their van in the time charge. The plumber man doubled down on this even when I pointed out that I had timed that they were gone for 10 minutes to the van.
They claimed that this time was spent walking to and from their van. Why am I being charged because they couldn't find a better parking spot?
Due to the overcharge of time the work was $100 more than the high end of the estimate I got from the initial scheduling phone call. I'm glad to have it fixed but it was overly expensive.
Allan O.
Allan O.
12/23/2022
My water heater needed repair. Technicians, Manuel and Raul responded in a fast manner. I feared my water heater, being 25 years young would have to be replaced. Fortunately, they had the right part on the truck and had me back up and running in no time. These are great guys and would be happy to use the Plumbing Joint again.
Leah E.
Leah E.
10/21/2022
Needed water heater install. Unfortunately I did not take their bid. Sent them photos of the entire area and was happy working with them online. The bid was reasonable and I was very happy with their responsiveness, reaching out over phone and attention to detail for the different configurations I requested. I had a slightly better bid with a company that provided similar help and went with that one.
T M.
T M.
3/20/2023
On 3/3 I had a leaking Pressure reducing valve that was in wall.  I called this business and spoke to a Ashley who was great.  A plumber would be responding within 2 hrs.  She provided me the minimum 30 min rate of $189 then $75/qtr hr.  2 techs arrived which I did not expect.  The 2 techs were very professional and friendly.  After cutting into the wall, they observed that the leak was at the unions and all they needed to do was tighten them down.  Since it was 20 yrs old, I requested that they replace it which they did.  Everything seemed to work and they checked the pressure.  The whole job was $1300+.  I noticed on the invoice that I had to pay a journeyman rate and an apprentice rate.  After a couple hours, I noticed when a toilet was refilling, a faucet would have super low flow.  I did some checking on what a prv does and found out that it is a directional valve.  So I looked and noticed that the valve was installed backwards.  The arrow was pointing the wrong way.  I called the business and advised them what I found.  At the time I called everyone had gone home at the time.  I did not consider this an emergency and sent a photo to them by email.  
On 3/4, I got a call from the business and was advised that a tech would come out.  He arrived several hours later and corrected the mistake.  I also requested that the shutoff valve be replaced with a ball valve which he did.  This tech said he would not charge me the $189min but .5hr on standard rate.  After getting the invoice, I was charged again with a $10 fuel surcharge and the $189 min plus the ball valve.  Total $262.  I paid all invoices by check.  Lessons learned, I should have challenged the pricing, but did not.  I believe I overpaid for this service since I did pay 2 techs that installed the valve incorrectly.  The total job was just under $1600 where I could have had a water heater replaced.  My complaint is being overcharged $39 + a $10 fuel surcharge on the 2nd visit.  It was not my fault that the valve was installed incorrectly.  I did not contact the business directly but did an honest review on another venue.  The owner responded that I should have contacted them directly for special pricing before writing a poor review.  Out of 5 I gave them a 2.5, but downgraded it to a 1 after the owner's response.  I never asked for special pricing, I just want a fair and correct invoice, particularly at the 2nd visit the tech said he would not charge the $189min.  Also the owner stated that the fuel charge is auto populated and the tech cannot change it.  The owner did not say if the .5 min is auto populated.  In my case, since they made the error and had to respond back to my home, those charges should have been waived by the tech onsite.  If the tech cannot waive or credit those mandatory charges, this business is price gouging and making a customer call them to ask for a refund or credit.   A customer should not have to contact a business when I had direct contact with their employee at my home.  After the 2nd visit, I was satisfied with the work that was done, but a big turnoff with this business on how they invoice.
Dana M.
Dana M.
8/22/2022
We needed a spigot replaced in the backyard and The Plumbing Joint came through with an affordable bid and very flexible scheduling. They came out and did the job efficiently and as promised. I would use them again for future projects.
Rainer N.
Rainer N.
04/07/2023 12:00:00 SA
Very responsive. I needed valves put in a laundry room.  They installed the shut off valves in a very short amount of time. He did not try to upsell me on additional plumbing needs and explained what I would need for the DIY portion of the sink install.  Very reasonably priced based on other estimates I received. Thank you!
Ruby A.
Ruby A.
10/31/2022
The $200+ was added to the quote that already included the time to install the 2 valve stems. So the extra fee was for added time to clear drain. Had they listened to me initially like your tech did last year, it would have taken less time if both techs didn't attempt to clear drain with the smaller auger.
Peggy G.
Peggy G.
10/25/2022
We have used The Plumbing Joint in the past and were pleased with the service which is why we were quick to contact them with the recent issue. We called Monday morning about a leak from our in-wall toilet tank that was leaking.  They were able to schedule an appointment for Tuesday afternoon.  About 12:45 pm, I received a call that they were on their way. Also found they'd sent me an email to notify me of this as well.  I very much appreciated the communications and they fact they were here early in the afternoon so we didn't have to sit around waiting all day for them.

LT and Ivan arrived within the time period they indicated and promptly got to work on the issue.  They were thorough in researching the problem to make sure they found the exact cause. They discovered that the issue was with a gasket that was leaking.  Unfortunately, they did not have the necessary item but contacted the parts department to determine availability and pricing.  They also suggested we contact the part manufacturer regarding a warranty which we will do.

Everyone with whom we dealt on this was professional, thorough and efficient.  Very pleased with the company as a whole and with these two technicians.
Steve B.
Steve B.
8/26/2022
Consistently great customer service, they show up on time and get the job done.  I've used them twice over the past 12 months and both times everything was handled without any hassle.  Super friendly and fair.  I would highly recommend
Andrea H.
Andrea H.
7/15/2022
We needed two exterior faucets replaced. The support team scheduled us for two days out which was great. The cost was in line with other estimates. The technicians who arrived were polite and professional. Yes, we will use The Plumbing Joint again. Thanks!
Dennis B.
Dennis B.
08/12/2022 12:00:00 SA
Ran some new plumbing for a washtub and washer/dryer in basement; installed a water line for a refrigerator.  Excellent and fast job, nicely done!
Care A.
Care A.
08/06/2022 12:00:00 SA
They are always so nice and helpful. I have used them for multiple projects and each time they do a great job.  I appreciated when they told me my sub pump was working fine and didn't need to be fixed.
Pat S.
Pat S.
9/29/2022
Our toilet backed up between the stool and floor. Emanuel and Josh were great. Pulled the toilet, removed clog and replaced the wax.
Assured me all was ok now. Three days later it is flushing fine. Two extremely competent young men. Would recommend The Plumbing Joint.
Pat S
Taryn R.
Taryn R.
06/12/2022 12:00:00 SA
I spoke with the office manager whom was helpful and very accommodating. I have nothing but amazing things to say. We had a urgent plumbing need and she got us right on the schedule despite the schedule being full for the day. I highly recommend this company.
Matt D.
Matt D.
09/08/2022 12:00:00 SA
Needed a backflow device inspection.
Even though the previous owner had padlocked the device, the plumber for TPJ didn't stress. I didn't have a key. He asked if it would be ok if he used his bolt cutters so he could do the job. I said sure and he got to it. The inspection was done in under 20 min and I had the invoice in my email soon after.
LeAnne G.
LeAnne G.
07/08/2022 12:00:00 SA
We were needing a garbage disposal installed and the technician was highly communicative and efficient with the job. He arrived early, but their team called before hand to make sure that was ok and appreciated the communication all around. Will definitely book for our next plumbing needs!
Chris M.
Chris M.
11/30/2021
Reliable, courteous, attentive and expensive. Kitchen faucet turned out to be broken and (replacement faucet with them would've been $350 for the faucet alone. Similar faucet at HD $100-150. So I asked the tech to tape it up for me. He did so kindly.  
I had a bathroom sink stopper broken, and stuck. The rusted stopper was removed.
A second bathroom sink was replaced with a new faucet that I had already purchased at a big box store.
So, 1 bathroom sink stopper removed + one kitchen sink taped up + 1 bathroom faucet replaced= $655.45 plus $66.20 tax ($721.65 total)
Marjan A.
Marjan A.
9/14/2022
We hired plumbing joint for a leak that we noticed in our crawl space. They came out and supposedly fixed the leak. A day later, we noticed the leak is still there, so we called them back, and they came back and charged us again to supposedly fix a different leak on the same spot. When we realized that they charged us for the same leak, we called them back, asking to talk to the manager no one called us back. A month later, we noticed the leak continued on the same spot, so we called them back again, and they sent a different person this time; the plumber said that they didn't fix the leak where it was actually coming from, and now they have to take out the vanity and find the leak. We then called the plumbing joint again, frustrated for having to deal with the same issue, and asked to talk to the owner. Unfortunately, they said it's impossible, and you must talk to the manager. After multiple interactions with the manager and them ignoring us when we were awaiting their call for a solution, we realized they simply were not interested to help. The manager also mentioned that she had been instructed by the owner for the solution that they could come out again and charge us for the continuation of service that they never fixed the first time. Definitely not happy and super sad for having to pay so much money and yet never getting our issue resolved the issue that we asked for their expertise the first time we called them.
Oh S.
Oh S.
8/19/2022
These plumbers are the very best.  They fit you when you have an emergency, they are affordable while doing excellent work, they never try and charge extra and even will give you some tips so they don't have to come out again.

They are amazing. I'd never use anyone else!
Teresa P.
Teresa P.
8/15/2022
Just wrapped up a septic pumping with Raoul.

Every step of this process was pleasant and simple. From my phone conversations with Cameron or Ashley to check rates, understand the process, and set an appointment TO working with Raoul on the actual pumping.
EVERYONE was kind, helpful, and patient. They continually went above and beyond to make my experience straight forward and stress free.

Raoul was professional but also very friendly and approachable. He took time to answer my questions and give tips to continue taking good care of our septic. He was also great about a handful of curious boys wanting to took inside the tank and watch him pump.  

And, no surprises when it was time to pay the bill. Everything was as they said it would be.

I would 100% use them or recommend them to friends and family.
Jackie B.
Jackie B.
03/05/2022 12:00:00 SA
Septic got pumped 3/7/22 and the septic company had me flush the toilet and he said little was coming out and that I could have a clog and to get it snaked. WTF I just had it snakes on 3/3/22.
I started the wash machine and same thing happens water all over the bathroom floor!

I'm having a company come out tomorrow morning with a camera.

Previous post: Toilet over flowing water coming up in the shower. I called The Plumbing Joint! Snaked my toilet & shower for $630.00 and 2 days later waters coming back up from the shower. Called The Plumbing Joint, no warranty on services no invoice for the work done. Told them I don't have another $630.00 and they said ya I'm sorry!
Melinda D.
Melinda D.
4/14/2022
Our hot water heater went out and The plumbing joint was quick to respond. They came out the same day and replaced our water heater. The technician was professional and fast. He even moved our new hot water tank for us to give us more room in our garage. They are very professional and we highly recommend them.
Amor C.
Amor C.
7/22/2022
I needed my shower head replaced. I called TPJ and the coordinator was very friendly, knowledgeable and professional. She was able to schedule me based on my availability in short notice. There were e-mail confirmation(s) of the appointment which I really like. There was a phone call from the plumber/technician an hour before my scheduled appointment to let me know that they were on their way and the ETA. There was also an email confirmation about this. The actual job was quick and efficient. I was very happy with the shower head replacement. Price was competitive and transparent.
I would call them again for my next plumbing project, and I would recommend them to family and friends.
Keep up the good work TPJ!
Mark L.
Mark L.
8/31/2020
Super-fast response time, and immediate attention paid to my problem. I had a plumber out the same day I called, and had the leak fixed in less than 45 minutes.
Also, outstanding customer service when I called thanks to a friendly and knowledgeable staff member.
Overall, a great experience - I will recommend The Plumbing Joint to friends, and will definitely call them again.
Richard P.
Richard P.
05/05/2022 12:00:00 SA
Devin was the plumber who showed up to fix my leak in the basement.
the leaking noise was being heard from behind the drywall. it was tricky as the sound telegraphed for a good 6 feet. Devin cut small squares to follow the direction of the plumbing. when he found the height it was then possible to go for a bigger drywall cut.  Bingo..!!
he found the leak and removed a section from the pipe that was going into the garage.
i was totally satisfied with the job:  minimal drywall removal, great craftmanship, professionalism, and courtesy.
i will definately call The Plumbing Joint back for my old house plumbing problems.
Ed G.
Ed G.
11/01/2022 12:00:00 SA
Ourtoilet started leaking at the base and we knew it had to be replaced so that it would not damage the flooring. I called the Plumbing Joint anf got a very helpful scheduler who worked with me to select an appointment time that worked well for me a few days out. The next day, I got a call-back and they offered a time slot that day! while I didn't take it, I liked it that they were proactive in trying to meet my needs. The day of the work, the plumbers called ahead so I knew they were coming and arrived on time. The job was done quickly and they cleaned up after themselves very well. I will use them again the next time I need plumbing work done.
Alan S.
Alan S.
10/19/2022
These people are the BEST I have worked with.  They came out EARLY to repair some water leaks under my mobile home.  While they were under the house, they found a sewer repair that was done by another company that was done completely wrong and leaking sewage under my house.  These two guys didn't hesitate to fix that too while they were under there.  They also told me what was done wrong so I could get it fixed.  When the other company pushed back saying there was no warranty before or after the repair The Plumbing Joint's plumbers and office staff looked at the pics and listened to what happened and gave me the information I need to go the next step to get this cleaned up and fixed the right way.  I can't say enough about the customer service, professionalism and true concern they have displayed.  As the other company is no longer allowed on my property these will be my plumbers of choice for ANYTHING that comes up.
Sharon B.
Sharon B.
10/14/2022
I've always used The Plumbing Joint for plumbing problems at my rentals.  I can count on getting an immediate appointment for leaking problems.  They always call ahead to say they are on the way.  The service done is always explained in detail.  You can definitely count on The Plumbing Joint for excellent service!
Irene M.
Irene M.
10/13/2022
Technician arrived on time - explained the billing procedure. He was friendly, explained things and went directly to work on the outside faucet bib. When he was finished I asked if he could install my toilet intake valve and he immediately took care of it.  I used The Plumbing Joint about 12 years ago and would definitely recommend them for their excellent service.
Tareq A.
Tareq A.
02/12/2022 12:00:00 SA
clear communication before and after visit. Fast scheduling, great all round
Jackie H.
Jackie H.
10/05/2022 12:00:00 SA
Understand my problem clearly over the phone the first time and was able to provide me a good estimate.  And came by next day and completed the job in a fast time.
MD B.
MD B.
10/05/2022 12:00:00 SA
The plumbing Joint did a great quick job patching a pipe with a broken seal. They were honest, quick, courteous, and reliable. Highly recommend!
Charles B.
Charles B.
9/30/2022
Fantastic service--the dispatcher called several times to keep me informed as to the plumbers ETA. The lead plumber, LT and his assistant arrived, did the job efficiently and professionally. Great work!
Michele S.
Michele S.
1/28/2022
We were very pleased with the service we received.  Our questions were answered quickly, our tech was on time and courteous. While we hope to not need plumbing help in the near future, but if we do, we will call The Plumbing Joint.
E J.
E J.
12/15/2021
Terrible service. Refused to wear masks, stated it was their right to ignore safety laws. Hope these guys get a clue before they kill people.
Brandi E.
Brandi E.
3/19/2022
Needed a leak fixed so that demo can start for a repair job. Quick response, appointment available day after first contact.
Kelly N.
Kelly N.
9/16/2022
We are doing a DIY bathroom remodel and ran into some issues we couldn't handle ourselves - cracked drain pipe and pipe that wouldn't line up with our new tub. The Plumbing Joint had someone out within 2 days (another company told us it would be 2 weeks!) - they even called us the day before they were supposed to come out when they had a cancellation to see if they could get to us sooner. They charge per 15 minutes they work, so I was a little worried we'd rack up a service fee - but they were super fast and honest with us - making sure  we didn't overpay. They were by far the most reasonably priced company we got a quote from and the job cost came out to be exactly what they said it would. I will 100% call them if I ever need work done again and would highly recommend their services to anyone.
Anosh S.
Anosh S.
09/12/2022 12:00:00 SA
I wanted to replace  bathroom shower but it was stuck. I did not wanted to put force and break and cause water damage. So I talked to several plumbers and Plumbing joint offered best rate. They were professional, showed up on time. and did a great job.
Justin B.
Justin B.
7/15/2022
Didn't even end up needing their service, but their customer service was excellent and plan on using them in the future when the need does arise.
Kylie B.
Kylie B.
8/30/2022
We have a two story home and found a small leak in our kitchen ceiling (coming through a cabinet).  There was no water staining visible.  Either on the ceiling or in the bathroom above the kitchen.  Additionally, the leak stopped.   Long story short, the Plumbing Joint came promptly, not weeks out like many other plumbing companies we called. The technician gave us good suggestions should the leak occur again instead of making random holes in our structure to find the leak.  Particularly as it could not be determined where the leak could be originating.  We liked the approach as it  wasn't invasive and it wasn't expensive.  He also suggested that should the leak occur again, we should try to determine the source ourselves before calling the Plumbing Joint.  It was cost us less overall.  We will call the Plumbing Joint in the future should the need arise.
Joann M.
Joann M.
2/24/2022
Two techs were out bright and early this moring, at the front end of the timing window they had provided, and called to say they were on their way.

Both techs were super helpful in answering all my questions and providing good advice.  Will be using this company again.
Steven N.
Steven N.
3/22/2021
Highly recommend. Have used them twice in the last month - once for a major commercial repair at our building and another time for a fix in my unit. Both times they respond ot quickly and were able to come out with short notice. Very professional and efficient. No surprises and well explained.

They will be my first call for any plumbing issues in the future
Nathan F.
Nathan F.
02/01/2022 12:00:00 SA
The Plumbing Joint has been my commercial and residential go-to for the past 3 years. They go above and beyond to provide a level of service that sets them apart for other companies in the Seattle area. Their estimator and general manager is extremely knowledgeable and provides accurate bidding no matter the scope. Every technician I have had provide a service call has been thorough and friendly. They get back to you ASAP with bids and service request response timing. I have used them for large-scale commercial projects, commercial repairs, and residential projects/repairs too. I would recommend TPJ to anyone who asks for a plumber without hesitation.
Tahoe E.
Tahoe E.
1/18/2022
Fantastic experience! Paul and Raul were prompt, courteous, fast and informative.  They installed a faucet and repaired a leaky toilet under the watchful eyes of one of our cats (they were both very pet friendly) and super courteous and pleasant the entire time.  We will only use The Plumbing Joint going forward for all our household plumbing needs.
Breta A.
Breta A.
7/15/2022
I've used TPJ several times over 13 years. I'm always happy with the results. Knowledgable, helpful ( as in educating me!), efficient, just what you need.
Carroll M.
Carroll M.
01/02/2022 12:00:00 SA
I had water squirting from a frozen water pipe..He got here on a Sunday ASAP/

I would use them again.
Lisa G.
Lisa G.
10/18/2021
Our toilet was leaking and The Plumbing Joint was able to make it out the same day and fixed the issue within 30 minutes. We are so appreciative:
Steven F.
Steven F.
05/03/2021 12:00:00 SA
This past weekend I've contacted three different plumbing companies, and The wonderful people at The Plumbing Joint we're the first to reach out to me, so naturally I went with the. They gave me an estimate for damages I thought I was looking at which sounded very reasonable.

On the day of my appointment, I called dispatch to update them on my situation. They sent us Joe & Dakota who are two of the best plumbers I've met in the trade. They greeted me with masks on with a very professional manner.

They explained to me what has happened over time, and they suggested what needs to happen moving forward. I highly suggest going with The Plumbing Joint with all of your plumbing needs!

Thank you The Plumbing Joint,

The Fontanilla Family
Barbara T.
Barbara T.
02/01/2022 12:00:00 SA
I have used The Plumbing Joint for the past 50 years and have always had good service.  However, over the past few years their pricing has gone way up.  I understand the cost of everything has escalated, and I'm ok with the increased in the Plumbing Joint's need to meet their expenses.  However, this last visit to fix a Toto toilet problem, I was charged a flat fee of $189 for the first 30 minutes, plus parts.  This did not fix the problem as the handle needed to be replaced.  The part had to be ordered and after waiting over 2 weeks, another service man came out and installed the new part charging me with another flat fee of $189 plus the $40 for the part.  My total was $259 for 15 minutes to replace a part, plus the previous bill of $243.76 also only 15 minutes labor.  That makes the total bill of $502.76 for a simple fix.  While the service man was polite and did a good job in a timely fashion, I feel double billing for this service to be unacceptable.  As such, I cannot recommend them.
Kathleen B.
Kathleen B.
06/08/2022 12:00:00 SA
From the phone call to the service, everything was great with the Plumbing Joint.  They were able to fit us in the day that I called.  The plumber was very friendly and was able to handle the situation quickly.  We were very satisfied!  We will be calling the Plumbing Joint for any other plumbing needs we have.
Tamara H.
Tamara H.
12/07/2021 12:00:00 SA
Great service, very timely availability when you need it most! The person who scheduled my appointment was helpful in identifying how to save me money when it came to parts and services. Will definitely call again in the future!
V V.
V V.
12/24/2020
We are so grateful to have found them. When we had an unlocated leak, we had trouble even finding someone to come check it out. Some people told us they could be here in 2 or 3 weeks. Some didn't return phone calls. One had an inquiry form on their website...and took 3 or 4 days to write back and say they don't service our area. Of course, I'd read on Yelp about some other plumbing companies that gouge people, so we didn't bother with them.

The Plumbing Joint came within a couple of days, then were able to schedule us about a week after that for what turned out to be a fairly major project, involving excavation in our front yard. We had insurance for it, and they communicated with the adjuster to get that squared away. They also credited the cost of the first service call to the repair project.

Everyone we talked to--both in the office and the workers here--was so pleasant and helpful. Mask guidelines and social distancing were followed. The guys even took a credit card on site by me showing it to them out of the window.

Their office is only about a 7 minute drive from our house, but we didn't know about them. We won't have to decide who to call next time.
Bryan D.
Bryan D.
12/03/2021 12:00:00 SA
During this time, it's hard enough to get any vendors to respond to quote requests, let alone show up at all to complete the repairs. The Plumbing Joint is exception. They immediately got back to us and told us the cost to service our Water Heater up front. Paul was not only on time, but finished faster than the estimated time!

I can't ask for a better experience, and will definitely be reaching out to them again in the future.
Tino R.
Tino R.
12/02/2021 12:00:00 SA
TPJ was able to schedule our tankless water flush service call early. They serviced our tankless water heater and everything was as stated. Affordable and explained what the service entailed and what to expect. We will use TPJ in the future.
Carin S.
Carin S.
08/12/2020 12:00:00 SA
We rent, but in exchange for a relatively low rent, our landlord wants nothing to do with repairs. So, plumbing issues have been piling up, and Kathy found these guys online. At first, our appt was 3 to 5 with a 3hour window. Then we got a call this morning; they have a fellow who finished a job early; could he come now. Perfect!

Robert showed up, wearing a mask (loved that!) And removed his shoes at the door. I showed him everything we needed, and he went to work, right away, taking care of things, one by one. Last item, our kitchen sink leak, turned out to be a faulty faucet. Gave us options; we ended up letting him install a new one off his truck (after I googled faucet prices and found their price in line with Home Depot).

He was done in very good time; no messing around, no phone calls (like movers we had once; charged by the half hour, but both had so many personal calls til I got angry and told them, no more calls), very informative (we always rent; first experience with a plumber), and very amiable.

I also need to mention his cleanliness; after he fixed our tub blockage, he totally cleaned that tub so no sludge remained. I was very grateful; as an older lady, it's hard to be on my knees for too long). He cleaned every thing up after his work. Very much appreciated.

I am so glad Kat found this outfit; will definitely call them again, should the need come up again.
Gabrielle L.
Gabrielle L.
11/22/2021
Great company!  Their guys do not work on commission which is the problem with most plumbing outfits!  Wonderful small family business with integrity!
kim e.
kim e.
5/19/2022
We use The Plumbing Joint almost exclusively for our rentals -- they are prompt, reliable, honest and reasonable! If something doesn't appear right, they will work with you to get it corrected. I have even used them at my personal residence because of the relationship we have with them ... I know we won't be charged for unnecessary (or bogus) repairs that some plumbing companies pull on uneducated consumers (I did not go to plumbing school!).  Trust is so important with vendors, and The Plumbing Joint has ours.
Jamie F.
Jamie F.
09/04/2021 12:00:00 SA
I've used the Plumbing Joint several times. Very courteous, dependable, and reliable, and do a great job.
Tyler C.
Tyler C.
4/21/2022
We had a clogged sewer pipe running under our basement.  I called the plumbing joint and got a bid for the work that was very affordable, and was scheduled to have the work completed in short order (particularly given service delays in most industries during this time).  It was a tough job, but they got it completed quickly and cleaned up after themselves.  There was a small complication, and they even came out quickly to remedy this, before signing off on the job.  Overall I am very pleased.
Ron S.
Ron S.
12/03/2021 12:00:00 SA
I had already removed my old garbage disposal, which was a bear to get out. After that experience, I decided to have the pros install the new one, along with a new kitchen faucet (I had already purchased both new units). I also needed to have hot/cold water shutoff valves replaced under an upstairs wash basin. I don't like messing with stuff that requires that the house water be turned off, so again, a job for the pros.

The guys (LT & Raul) both wore masks and got here right on time (actually a few minutes early - even better). They immediately got busy, one working on the kitchen items and the other on the upstairs bathroom items. While working under the kitchen sink, LT asked if I'd also like to have those hot and cold shutoff valves replaced.  I decided that this was a good idea, as the existing valves were 30 years old, so I had him do that too. All work was completed in a timely and professional manner, and everything worked perfectly. Based upon the quality of their work I'll probably be hiring The Plumbing Joint to replace the rest of the hot/cold water shutoff valves (4 more sets) in the house. Thanks, LT and Raul!
Kelly M.
Kelly M.
08/03/2020 12:00:00 SA
I scheduled a repair for my 90 year old grandmothers toilet, and $400 later her issue remains and The Plumbing Joint has forgone all responsibility but gladly took her money. This is shameful and will be taking our business to a company that doesn't take advantage of elderly customers.

**Randy thank you for your reply. However, in this situation an upheld warranty is not what we are looking for. Your technician confirmed with my brother the issue was fixed, which is false, so  leveraging a warranty on a part that didn't fix the issue doesn't make her whole.
Lourdes O.
Lourdes O.
05/06/2021 12:00:00 SA
Recommended by a friend - they managed same day service (even if not a huge plumbing emergency!) and everyone was sooo nice - the scheduler and the repair crew! Super fast, efficient, reasonably priced -- would definitely use them again!!
Lian L.
Lian L.
3/15/2020
At the end of the appointment I was happy that our pipes weren't clogged anymore but after a few days, I though about the $760 bill for an 1 1/2 worth of work. Below is the invoice. I agreed to the $189/hr and then $65/ 15 minutes, what I was surprised by was the price of the use of the jetter, I don't understand why I'm paying extra for a plumber's tools. He quoted an hour and used it for 1/2 then still charged me the full price. When he put the toilet back together, he used silicone seal that was 8.95! alcohol and paper towels $4! what the heck...I'm never using them again.

1.00 Minimum (First Half Hour) 189.00 189.00
1.00 Customer had a plugged mail line, verify. Run sink in bathroom until backs up at
shower, this is also affected by the kitchen drain.
Recommend pull toilet fixture, check length with camera, out 20' to septic, open.
Soft plug between toilet 3/4bath and septic system, recommend mini jetter, jet out
15' - 20' open, test heavily, silicone down toilet fixture, caution on heavy cleaning
24 hrs.
1.00 Small Jetter - 1st Hr 150.00 150.00
1.00 Wax Ring #90210 6.50 6.50
1.00 Wax Ring With Horn #90220 7.50 7.50
1.00 Silicone Clear 8.95 8.95
1.00 Alcohol 2.00 2.00
1.00 Paper Towels 2.00 2.00
1.25 Technician Labor (Reg Time Mon-Sat) - $65/Quarter Hour 260.00 325.00
Kevin H.
Kevin H.
3/28/2022
Scheduling the work was quick, service was great, and the technician was on time!  They were able to locate the area of the problem and gave great advice on what our next step was for repair. Thank you, Jacob!!
Henry M.
Henry M.
12/04/2021 12:00:00 SA
Well not sure why I had to pay again since in the notes from the pervious service call stated that the tech found a clog 5 feet down the kitchen drain and then on the second service call the tech noted he found the clog 15 feet down the drain so to me on the first service call the tech pushed the clog down the drain further down drained and worked for a couple of days. In my book he didn't finish the job on the first service call. Yes the second service call was over a month in time but I left on September 20th on vacation and returned October 21st  so in reality it worked for 4 days (not counting 5 days waiting for them to return ) before it clogged again. And again as a service tech myself in my book and experience I expect for the amount of money I paid that the first service would of had the clog drain unclogged correctly not push down the drain to clog again so half ass job done. Yes I paid (over $400.00 to run a wire down a drain) again but that will not happen again with this company, next time I'll find a company that does the job right the first time or go to Home Depot buy a 50 foot drain snake for $189.00 cheaper then what I paid the first time. My bad for not expecting better service I'm getting old in my retirement.  Oh the second time around has done the job so far!
D'Arcy S.
D'Arcy S.
4/28/2021
Fair quote, fast, professional. They replaced the stoppers on three sinks. In and out in less than an hour. I recommend them and would use again.
Matt C.
Matt C.
03/01/2022 12:00:00 SA
Called on a Sunday night for a dishwasher that wouldn't drain. Drain was cleared and we were back in operation by Monday afternoon. Responsive, courteous, quality service, and good value. Hire these guys.
Rebecca S.
Rebecca S.
01/02/2022 12:00:00 SA
I had a leak from a pipe attached to my water main. The Plumbing Joint was able to come out the next day to repair and did a great job at a reasonable price. After a bad experience with another plumbing company, I was thoroughly impressed and will be calling them again if ever needed.
Daniel G.
Daniel G.
1/18/2021
Total waste of my time & money.  I called them to fix or replace a broken faucet in my bathroom.  I explained clearly that a piece had snapped off (the diverter knob I guess; I dunno I'm not a plumber) and the dispatcher said no problem they'd schedule someone to come fix it.  Well this morning the plumber shows up (BTW wearing a bandana instead of a real mask--it kept falling down while he was talking to me) takes one look, tells me he can't fix it he'll have to replace it only he doesn't have a new faucet so I should order one and then they can come back to fix it.  This takes him about 30 seconds to explain and now I'm out $200.  $200 for something the dispatcher could have told me over the phone, or could have explained to the plumber before sending him out.  What a waste.
Shawn H.
Shawn H.
2/20/2022
They repiped my house. Caleb was very good about keeping me updated on different aspects of the job. Everyone I talked to was knowledgable and pleasant to deal with. No extra fees-estimated quote was the amount I paid.
Derek G.
Derek G.
04/02/2021 12:00:00 SA
Work was quick, prompt, and excellent! Helped us with a creative solution to a bit of an odd problem. Definitely recommended.
Samantha B.
Samantha B.
3/15/2021
Buddy was awesome. We really appreciated his honesty, thoroughness and transparency during the walk through. We are looking forward to starting our project with you!
Christopher M.
Christopher M.
10/19/2021
I worked for this company so I understand if this is deleted, but I wanted to just briefly touch on a few of the finer points of this already finally tuned machine. Service to the customers in the community is impeccable they really do stand out above the other companies I've worked for a ton of plumbing companies. Their immense speed. They have all the parts in the truck if not they'll go and get them but that's a highly unlikely situation as they have a parts division in this company that delivers parts and stocks their trucks on a daily basis. As I saw some other things done differently in this company compared to the other companies that I have worked for I also saw the ability to get the doubt out from any customer simply by showing up with a finally tuned truck finally stocked and sharply dressed.My only regret this company is that I had to terminate my employment due to an injury that sustained in the family. But the small amount of time that I was here I very much enjoyed it
Feshea B.
Feshea B.
02/07/2022 12:00:00 SA
I recently called the Plumbing Joint to snake my slow drains and it was a complete nightmare. This is a service I have done annually and in the past it was the Plumbing Joint but never again.  The plumber that provided my service in the past is no longer with the company. It would only take him 45 minutes to 1 hour tops.  The guy they sent out wasted a bunch of time.  First searching for a camera and other tools.   When he found the camera he said it didn't work.   I told him to snake the tub and clean out which in the past had resolved my slow drain problem.  The new guy didn't listen and problem wasn't resolved plus he left a huge mess.  He also did some other things to waste time and pad the bill but I'll save it for another blog.  I will never use them again.  Consider yourself warned.
Dave M.
Dave M.
4/14/2021
Thank you to The Plumbing Joint! They came out quickly, with a friendly and knowledgeable plumber. Very reasonable charge and the office staff was great. They will continue to get all of my plumbing business.
Mark A.
Mark A.
1/30/2022
I recommended The Plumbing Joint to my parents for their rental property and had them come out to unclog a bathroom drain after their tenants tried to fix a clog.  Emanuel(I think) fixed the issue.  Again thanks.
Ronald K.
Ronald K.
07/10/2021 12:00:00 SA
The gentleman who was here, sorry i forgot his name, was fast, and very efficient! Great job done!!!! Thanks
Shannon H.
Shannon H.
1/18/2022
The plumbers were courteous and friendly. They explained everything they needed to do. They were timely and efficient.  I would use them again.
Terri C.
Terri C.
1/13/2022
I have been using The Plumbing Joint for several years.  Their plumbers are always knowledgeable, polite and professional.  They never tried to up-sell me on anything which I appreciate. But they do recommend services I may need in the future which I also appreciate. I needed my line snaked out and several other tasks as it has been two years for any plumbing maintenance due to COVID.  The plumber arrived on time, masked and ready to go to work.  He diligently worked for 4 hours to complete all the things I needed to get done.  It's just so seamless working with this company.  I have worked with those other advertised plumbing companies and more times than not , it was a nightmare.  The Plumbing Joint gives me peace of mind when it comes to my home plumbing needs.
Cindy S.
Cindy S.
12/01/2020 12:00:00 SA
Mixed bag. I was all set to have a wonderful experience with the Plumbing Joint today. I called them because they have been around a long time, are local and seemed reputable. They were the company that my landlord called when I was a renter with a leaking water heater on a weekend. The fast and professional service that I received then stuck in my mind. So, as a new home owner needing a water heater replaced and a leaky tub faucet fixed, I called the Plumbing Joint too.

I called and spoke with Hailey (who was delightful to talk to) to get an estimate for a new water heater. She gave me an estimate of 1696.45 and said it would take two hours. My purse cried a bit, but I thought....OK. Just get it done! The home inspector said to make it a priority before it becomes  a problem. And it includes the parts, labor and everything. So I took the day off to make it happen.

Ashley called to say that Robert was ahead of schedule and could come early. Alright!!! I thought.  He arrived bright and early at 9am, called me and I came out to meet him and show him where my unit was and where to pull up to unload and where to park. He was masked, took his shoes off...Perfect.

He looked at what I needed to have done. He took apart the faucet and told me that I needed some parts. I took them and ran to Lowe's to pick them up while he started with the water heater. At some point while he was working, he said it was taking longer because he had to replace hoses and stuff and bring things up to code. I wasn't surprised because I suspect that the heater is as old as the place which was built in 1976 and said so. But, since I had given them the serial number, I thought they knew what to expect and that the estimate reflected that. Four hours later, what I did NOT expect, was the bill, which was $2409.50!!! :-0 What if I had only had $1700?

Was I naive to expect that the reason that you get an estimate was to help you to know how much to budget for your project? I thought that the purpose was to have a realistic idea of how much it was going to cost, so you can choose whether to do it or not and know if you can afford it. Or, was it dumb of me to not stand there breathing down the plumber's neck asking 5 million questions and asking if it was extra or how much was it going to cost every minute? Maybe so. But I sucked it up and paid it. This did NOT include the bathroom.

He had to leave to move on to the next job and couldn't finish the bathroom because he needed a connector to attach it to. He wrote down the two items needed. Before he left I called Ashley to see if I could get him to come back to finish it later today. She said they were booked up but he was available on  Saturday and the earliest appointment was Thursday. But I couldn't take off then. So I asked her to put me on a waitlist, with 2 or 3 people on it. Then I started to call around to see if someone else could come out to do it today. And yay! I found the aptly named service I Need A Plumber Now!

BUT... while I was waiting for them to come, I decided to do a load of laundry. And there was no water to the washer. Called the P J, who called back to say turn on the water valves. Ok, phew....danger averted..... UNTIL I noticed my new $2400 hoses were LEAKING water! I called the P J and told them what was happening. Ashley said she'd get somebody out there. I did not feel real secure in my purchase right then, especially since my old crusty water heater that was probably held together by rust NEVER leaked.

Robert came back and the other plumbers were there. Awkward... They deferred to him since he had already started the work and mentioned that they had seen another P J truck down the street. So he thought to call dispatch and got that plumber's number to ask if he had the needed part. He DID! So he went and got it. OK, good looking out Robert!!

Then he went to the water heater and tightened stuff, and it still leaked, and leaked.  I started wiping the hoses with paper towels to see if they were still leaking. He said that the rubber hoses sometimes have problems with the washers inside them. He changed the rubber to a metal hose but didn't say that ahead of time or tell me that it added $30 to the tab. He worked on the bathroom for what felt like a LONG time. He wrote up my bill and he told me something about how the connector in the wall was too far back and crooked and the wall may have to be torn out at some point to fix it. But by then, all I could do was politely thank him and pay the additional $471.98 that this adventure cost me. The winners today were my credit card companies, who will get interest for months to come and the P J. As I clean Robert's footprint from my shower curtain/tub, I just feel broke and tired as what I imagined as a few hours and 2 grand became all day and 3 grand. I would have liked better communication along the way to know what was being done and how it impacted the costs. I can only hope that the work is now solid.
Aaron F.
Aaron F.
11/13/2021
Woke up in the morning with a leaking expansion tank and had hot water back by dinner! God bless America and thank you The Plumbing Joint! The plumber was friendly and efficient. He had to move our shutoff valve to the tank because it was in the wrong place (didn't actually shut off water to the tank where it was) and he took the time to show us and explain. I'll certainly call them again next time I need a plumber.
Guy T.
Guy T.
01/06/2022 12:00:00 SA
Called The Plumbing Joint to replace internal parts of our aging toilet. The office called back immediately (which I really appreciate) and scheduled an appointment 2 days later. LT came and was very friendly, super fast and efficient. He brought in all the parts and equipment , so no need to go back and forth from their truck. He was training another plumber...all while replacing all the parts and testing and retesting them for leaks...everything was completed within 30 minutes! I will use them for future work. I highly recommend these guys.
Nichole C.
Nichole C.
01/06/2021 12:00:00 SA
They were able to provide leak detection with the plumbing service and therefore diagnose and fix in the same trip, since it ended up being a simple repair. They were professional, friendly, quick, and knowledgeable, along with being able to provide additional information to our COA. Much appreciated, thank you!
Adam Z.
Adam Z.
12/01/2020 12:00:00 SA
Good work, prompt service, friendly technicians, especially in covid times! Moved into a place with no gas for our gas dryer, and they made short work of running some CSST from existing line through our crawlspace up through the mud room floor. Very tidy install.
Chandan K.
Chandan K.
06/02/2021 12:00:00 SA
Plumbing Joint helped me replace my water heater in October last year. Service was great and they also came free of charge to fix one of the leak from that newly installed water heater.

The only frustrating thing is that we had agreed over Yelp chat that they will replace the mixing valve along with water heater but they didn't replace it. Today I had their appointment to check why I am not getting hot water in my shower and they said it is because of that mixing valve. So, I am having to pay upwards of $700 to replace that $100 mixing valve. I wish they had kept their word and replace the mixing valve while installing the water heater :(
Phil H.
Phil H.
08/11/2021 12:00:00 SA
Paul was great! He was both professional and personable. We reviewed what needed to be accomplished and after explaining what he needed to do he went right to work. He pointed out that two valves that had been leaking did not need to be replaced but just adjusted saving me money.
The work was completed in no time and I am very pleased with his workmanship. I would be happy to recommend The Plumbing Joint for your plumbing services.
Rosemary S.
Rosemary S.
12/07/2020 12:00:00 SA
The whole process, from requesting a quote to installation was a breeze. I needed my water heater replaced and the technician arrived promptly on time and completed the installation without any issues.   I am very happy with the work and would not hesitate to call them again for any future
Mellissa b.
Mellissa b.
5/20/2021
Wow! We are just blown away by the level of professionalism, knowledge, and customer service we received with our project from The Plumbing Joint. We will definitely choose them again and will highly recommend them to our friends and family. The cost was explained in a way that was easy to understand and beyond fair with our project costing half of what we were expecting to pay and far less than two other companies that came out and gave us free quotes. We want to give a big thank you to the service technicians that helped us, you guys were great!
Terri C.
Terri C.
1/13/2022
I have been using The Plumbing Joint for several years.  Their plumbers are always knowledgeable, polite and professional.  They never tried to up-sell me on anything which I appreciate. But they do recommend services I may need in the future which I also appreciate. I needed my line snaked out and several other tasks as it has been two years for any plumbing maintenance due to COVID.  The plumber arrived on time, masked and ready to go to work.  He diligently worked for 4 hours to complete all the things I needed to get done.  It's just so seamless working with this company.  I have worked with those other advertised plumbing companies and more times than not , it was a nightmare.  The Plumbing Joint gives me peace of mind when it comes to my home plumbing needs.
Cindy S.
Cindy S.
12/01/2020 12:00:00 SA
Mixed bag. I was all set to have a wonderful experience with the Plumbing Joint today. I called them because they have been around a long time, are local and seemed reputable. They were the company that my landlord called when I was a renter with a leaking water heater on a weekend. The fast and professional service that I received then stuck in my mind. So, as a new home owner needing a water heater replaced and a leaky tub faucet fixed, I called the Plumbing Joint too.

I called and spoke with Hailey (who was delightful to talk to) to get an estimate for a new water heater. She gave me an estimate of 1696.45 and said it would take two hours. My purse cried a bit, but I thought....OK. Just get it done! The home inspector said to make it a priority before it becomes  a problem. And it includes the parts, labor and everything. So I took the day off to make it happen.

Ashley called to say that Robert was ahead of schedule and could come early. Alright!!! I thought.  He arrived bright and early at 9am, called me and I came out to meet him and show him where my unit was and where to pull up to unload and where to park. He was masked, took his shoes off...Perfect.

He looked at what I needed to have done. He took apart the faucet and told me that I needed some parts. I took them and ran to Lowe's to pick them up while he started with the water heater. At some point while he was working, he said it was taking longer because he had to replace hoses and stuff and bring things up to code. I wasn't surprised because I suspect that the heater is as old as the place which was built in 1976 and said so. But, since I had given them the serial number, I thought they knew what to expect and that the estimate reflected that. Four hours later, what I did NOT expect, was the bill, which was $2409.50!!! :-0 What if I had only had $1700?

Was I naive to expect that the reason that you get an estimate was to help you to know how much to budget for your project? I thought that the purpose was to have a realistic idea of how much it was going to cost, so you can choose whether to do it or not and know if you can afford it. Or, was it dumb of me to not stand there breathing down the plumber's neck asking 5 million questions and asking if it was extra or how much was it going to cost every minute? Maybe so. But I sucked it up and paid it. This did NOT include the bathroom.

He had to leave to move on to the next job and couldn't finish the bathroom because he needed a connector to attach it to. He wrote down the two items needed. Before he left I called Ashley to see if I could get him to come back to finish it later today. She said they were booked up but he was available on  Saturday and the earliest appointment was Thursday. But I couldn't take off then. So I asked her to put me on a waitlist, with 2 or 3 people on it. Then I started to call around to see if someone else could come out to do it today. And yay! I found the aptly named service I Need A Plumber Now!

BUT... while I was waiting for them to come, I decided to do a load of laundry. And there was no water to the washer. Called the P J, who called back to say turn on the water valves. Ok, phew....danger averted..... UNTIL I noticed my new $2400 hoses were LEAKING water! I called the P J and told them what was happening. Ashley said she'd get somebody out there. I did not feel real secure in my purchase right then, especially since my old crusty water heater that was probably held together by rust NEVER leaked.

Robert came back and the other plumbers were there. Awkward... They deferred to him since he had already started the work and mentioned that they had seen another P J truck down the street. So he thought to call dispatch and got that plumber's number to ask if he had the needed part. He DID! So he went and got it. OK, good looking out Robert!!

Then he went to the water heater and tightened stuff, and it still leaked, and leaked.  I started wiping the hoses with paper towels to see if they were still leaking. He said that the rubber hoses sometimes have problems with the washers inside them. He changed the rubber to a metal hose but didn't say that ahead of time or tell me that it added $30 to the tab. He worked on the bathroom for what felt like a LONG time. He wrote up my bill and he told me something about how the connector in the wall was too far back and crooked and the wall may have to be torn out at some point to fix it. But by then, all I could do was politely thank him and pay the additional $471.98 that this adventure cost me. The winners today were my credit card companies, who will get interest for months to come and the P J. As I clean Robert's footprint from my shower curtain/tub, I just feel broke and tired as what I imagined as a few hours and 2 grand became all day and 3 grand. I would have liked better communication along the way to know what was being done and how it impacted the costs. I can only hope that the work is now solid.
Aaron F.
Aaron F.
11/13/2021
Woke up in the morning with a leaking expansion tank and had hot water back by dinner! God bless America and thank you The Plumbing Joint! The plumber was friendly and efficient. He had to move our shutoff valve to the tank because it was in the wrong place (didn't actually shut off water to the tank where it was) and he took the time to show us and explain. I'll certainly call them again next time I need a plumber.
Guy T.
Guy T.
01/06/2022 12:00:00 SA
Called The Plumbing Joint to replace internal parts of our aging toilet. The office called back immediately (which I really appreciate) and scheduled an appointment 2 days later. LT came and was very friendly, super fast and efficient. He brought in all the parts and equipment , so no need to go back and forth from their truck. He was training another plumber...all while replacing all the parts and testing and retesting them for leaks...everything was completed within 30 minutes! I will use them for future work. I highly recommend these guys.
Nichole C.
Nichole C.
01/06/2021 12:00:00 SA
They were able to provide leak detection with the plumbing service and therefore diagnose and fix in the same trip, since it ended up being a simple repair. They were professional, friendly, quick, and knowledgeable, along with being able to provide additional information to our COA. Much appreciated, thank you!
Adam Z.
Adam Z.
12/01/2020 12:00:00 SA
Good work, prompt service, friendly technicians, especially in covid times! Moved into a place with no gas for our gas dryer, and they made short work of running some CSST from existing line through our crawlspace up through the mud room floor. Very tidy install.
Chandan K.
Chandan K.
06/02/2021 12:00:00 SA
Plumbing Joint helped me replace my water heater in October last year. Service was great and they also came free of charge to fix one of the leak from that newly installed water heater.

The only frustrating thing is that we had agreed over Yelp chat that they will replace the mixing valve along with water heater but they didn't replace it. Today I had their appointment to check why I am not getting hot water in my shower and they said it is because of that mixing valve. So, I am having to pay upwards of $700 to replace that $100 mixing valve. I wish they had kept their word and replace the mixing valve while installing the water heater :(
Phil H.
Phil H.
08/11/2021 12:00:00 SA
Paul was great! He was both professional and personable. We reviewed what needed to be accomplished and after explaining what he needed to do he went right to work. He pointed out that two valves that had been leaking did not need to be replaced but just adjusted saving me money.
The work was completed in no time and I am very pleased with his workmanship. I would be happy to recommend The Plumbing Joint for your plumbing services.
Rosemary S.
Rosemary S.
12/07/2020 12:00:00 SA
The whole process, from requesting a quote to installation was a breeze. I needed my water heater replaced and the technician arrived promptly on time and completed the installation without any issues.   I am very happy with the work and would not hesitate to call them again for any future
Mellissa b.
Mellissa b.
5/20/2021
Wow! We are just blown away by the level of professionalism, knowledge, and customer service we received with our project from The Plumbing Joint. We will definitely choose them again and will highly recommend them to our friends and family. The cost was explained in a way that was easy to understand and beyond fair with our project costing half of what we were expecting to pay and far less than two other companies that came out and gave us free quotes. We want to give a big thank you to the service technicians that helped us, you guys were great!
Terri C.
Terri C.
1/13/2022
I have been using The Plumbing Joint for several years.  Their plumbers are always knowledgeable, polite and professional.  They never tried to up-sell me on anything which I appreciate. But they do recommend services I may need in the future which I also appreciate. I needed my line snaked out and several other tasks as it has been two years for any plumbing maintenance due to COVID.  The plumber arrived on time, masked and ready to go to work.  He diligently worked for 4 hours to complete all the things I needed to get done.  It's just so seamless working with this company.  I have worked with those other advertised plumbing companies and more times than not , it was a nightmare.  The Plumbing Joint gives me peace of mind when it comes to my home plumbing needs.
Cindy S.
Cindy S.
12/01/2020 12:00:00 SA
Mixed bag. I was all set to have a wonderful experience with the Plumbing Joint today. I called them because they have been around a long time, are local and seemed reputable. They were the company that my landlord called when I was a renter with a leaking water heater on a weekend. The fast and professional service that I received then stuck in my mind. So, as a new home owner needing a water heater replaced and a leaky tub faucet fixed, I called the Plumbing Joint too.

I called and spoke with Hailey (who was delightful to talk to) to get an estimate for a new water heater. She gave me an estimate of 1696.45 and said it would take two hours. My purse cried a bit, but I thought....OK. Just get it done! The home inspector said to make it a priority before it becomes  a problem. And it includes the parts, labor and everything. So I took the day off to make it happen.

Ashley called to say that Robert was ahead of schedule and could come early. Alright!!! I thought.  He arrived bright and early at 9am, called me and I came out to meet him and show him where my unit was and where to pull up to unload and where to park. He was masked, took his shoes off...Perfect.

He looked at what I needed to have done. He took apart the faucet and told me that I needed some parts. I took them and ran to Lowe's to pick them up while he started with the water heater. At some point while he was working, he said it was taking longer because he had to replace hoses and stuff and bring things up to code. I wasn't surprised because I suspect that the heater is as old as the place which was built in 1976 and said so. But, since I had given them the serial number, I thought they knew what to expect and that the estimate reflected that. Four hours later, what I did NOT expect, was the bill, which was $2409.50!!! :-0 What if I had only had $1700?

Was I naive to expect that the reason that you get an estimate was to help you to know how much to budget for your project? I thought that the purpose was to have a realistic idea of how much it was going to cost, so you can choose whether to do it or not and know if you can afford it. Or, was it dumb of me to not stand there breathing down the plumber's neck asking 5 million questions and asking if it was extra or how much was it going to cost every minute? Maybe so. But I sucked it up and paid it. This did NOT include the bathroom.

He had to leave to move on to the next job and couldn't finish the bathroom because he needed a connector to attach it to. He wrote down the two items needed. Before he left I called Ashley to see if I could get him to come back to finish it later today. She said they were booked up but he was available on  Saturday and the earliest appointment was Thursday. But I couldn't take off then. So I asked her to put me on a waitlist, with 2 or 3 people on it. Then I started to call around to see if someone else could come out to do it today. And yay! I found the aptly named service I Need A Plumber Now!

BUT... while I was waiting for them to come, I decided to do a load of laundry. And there was no water to the washer. Called the P J, who called back to say turn on the water valves. Ok, phew....danger averted..... UNTIL I noticed my new $2400 hoses were LEAKING water! I called the P J and told them what was happening. Ashley said she'd get somebody out there. I did not feel real secure in my purchase right then, especially since my old crusty water heater that was probably held together by rust NEVER leaked.

Robert came back and the other plumbers were there. Awkward... They deferred to him since he had already started the work and mentioned that they had seen another P J truck down the street. So he thought to call dispatch and got that plumber's number to ask if he had the needed part. He DID! So he went and got it. OK, good looking out Robert!!

Then he went to the water heater and tightened stuff, and it still leaked, and leaked.  I started wiping the hoses with paper towels to see if they were still leaking. He said that the rubber hoses sometimes have problems with the washers inside them. He changed the rubber to a metal hose but didn't say that ahead of time or tell me that it added $30 to the tab. He worked on the bathroom for what felt like a LONG time. He wrote up my bill and he told me something about how the connector in the wall was too far back and crooked and the wall may have to be torn out at some point to fix it. But by then, all I could do was politely thank him and pay the additional $471.98 that this adventure cost me. The winners today were my credit card companies, who will get interest for months to come and the P J. As I clean Robert's footprint from my shower curtain/tub, I just feel broke and tired as what I imagined as a few hours and 2 grand became all day and 3 grand. I would have liked better communication along the way to know what was being done and how it impacted the costs. I can only hope that the work is now solid.
Aaron F.
Aaron F.
11/13/2021
Woke up in the morning with a leaking expansion tank and had hot water back by dinner! God bless America and thank you The Plumbing Joint! The plumber was friendly and efficient. He had to move our shutoff valve to the tank because it was in the wrong place (didn't actually shut off water to the tank where it was) and he took the time to show us and explain. I'll certainly call them again next time I need a plumber.
Guy T.
Guy T.
01/06/2022 12:00:00 SA
Called The Plumbing Joint to replace internal parts of our aging toilet. The office called back immediately (which I really appreciate) and scheduled an appointment 2 days later. LT came and was very friendly, super fast and efficient. He brought in all the parts and equipment , so no need to go back and forth from their truck. He was training another plumber...all while replacing all the parts and testing and retesting them for leaks...everything was completed within 30 minutes! I will use them for future work. I highly recommend these guys.
Nichole C.
Nichole C.
01/06/2021 12:00:00 SA
They were able to provide leak detection with the plumbing service and therefore diagnose and fix in the same trip, since it ended up being a simple repair. They were professional, friendly, quick, and knowledgeable, along with being able to provide additional information to our COA. Much appreciated, thank you!
Adam Z.
Adam Z.
12/01/2020 12:00:00 SA
Good work, prompt service, friendly technicians, especially in covid times! Moved into a place with no gas for our gas dryer, and they made short work of running some CSST from existing line through our crawlspace up through the mud room floor. Very tidy install.
Chandan K.
Chandan K.
06/02/2021 12:00:00 SA
Plumbing Joint helped me replace my water heater in October last year. Service was great and they also came free of charge to fix one of the leak from that newly installed water heater.

The only frustrating thing is that we had agreed over Yelp chat that they will replace the mixing valve along with water heater but they didn't replace it. Today I had their appointment to check why I am not getting hot water in my shower and they said it is because of that mixing valve. So, I am having to pay upwards of $700 to replace that $100 mixing valve. I wish they had kept their word and replace the mixing valve while installing the water heater :(
Phil H.
Phil H.
08/11/2021 12:00:00 SA
Paul was great! He was both professional and personable. We reviewed what needed to be accomplished and after explaining what he needed to do he went right to work. He pointed out that two valves that had been leaking did not need to be replaced but just adjusted saving me money.
The work was completed in no time and I am very pleased with his workmanship. I would be happy to recommend The Plumbing Joint for your plumbing services.
Rosemary S.
Rosemary S.
12/07/2020 12:00:00 SA
The whole process, from requesting a quote to installation was a breeze. I needed my water heater replaced and the technician arrived promptly on time and completed the installation without any issues.   I am very happy with the work and would not hesitate to call them again for any future
Mellissa b.
Mellissa b.
5/20/2021
Wow! We are just blown away by the level of professionalism, knowledge, and customer service we received with our project from The Plumbing Joint. We will definitely choose them again and will highly recommend them to our friends and family. The cost was explained in a way that was easy to understand and beyond fair with our project costing half of what we were expecting to pay and far less than two other companies that came out and gave us free quotes. We want to give a big thank you to the service technicians that helped us, you guys were great!
Terri C.
Terri C.
1/13/2022
I have been using The Plumbing Joint for several years.  Their plumbers are always knowledgeable, polite and professional.  They never tried to up-sell me on anything which I appreciate. But they do recommend services I may need in the future which I also appreciate. I needed my line snaked out and several other tasks as it has been two years for any plumbing maintenance due to COVID.  The plumber arrived on time, masked and ready to go to work.  He diligently worked for 4 hours to complete all the things I needed to get done.  It's just so seamless working with this company.  I have worked with those other advertised plumbing companies and more times than not , it was a nightmare.  The Plumbing Joint gives me peace of mind when it comes to my home plumbing needs.
Cindy S.
Cindy S.
12/01/2020 12:00:00 SA
Mixed bag. I was all set to have a wonderful experience with the Plumbing Joint today. I called them because they have been around a long time, are local and seemed reputable. They were the company that my landlord called when I was a renter with a leaking water heater on a weekend. The fast and professional service that I received then stuck in my mind. So, as a new home owner needing a water heater replaced and a leaky tub faucet fixed, I called the Plumbing Joint too.

I called and spoke with Hailey (who was delightful to talk to) to get an estimate for a new water heater. She gave me an estimate of 1696.45 and said it would take two hours. My purse cried a bit, but I thought....OK. Just get it done! The home inspector said to make it a priority before it becomes  a problem. And it includes the parts, labor and everything. So I took the day off to make it happen.

Ashley called to say that Robert was ahead of schedule and could come early. Alright!!! I thought.  He arrived bright and early at 9am, called me and I came out to meet him and show him where my unit was and where to pull up to unload and where to park. He was masked, took his shoes off...Perfect.

He looked at what I needed to have done. He took apart the faucet and told me that I needed some parts. I took them and ran to Lowe's to pick them up while he started with the water heater. At some point while he was working, he said it was taking longer because he had to replace hoses and stuff and bring things up to code. I wasn't surprised because I suspect that the heater is as old as the place which was built in 1976 and said so. But, since I had given them the serial number, I thought they knew what to expect and that the estimate reflected that. Four hours later, what I did NOT expect, was the bill, which was $2409.50!!! :-0 What if I had only had $1700?

Was I naive to expect that the reason that you get an estimate was to help you to know how much to budget for your project? I thought that the purpose was to have a realistic idea of how much it was going to cost, so you can choose whether to do it or not and know if you can afford it. Or, was it dumb of me to not stand there breathing down the plumber's neck asking 5 million questions and asking if it was extra or how much was it going to cost every minute? Maybe so. But I sucked it up and paid it. This did NOT include the bathroom.

He had to leave to move on to the next job and couldn't finish the bathroom because he needed a connector to attach it to. He wrote down the two items needed. Before he left I called Ashley to see if I could get him to come back to finish it later today. She said they were booked up but he was available on  Saturday and the earliest appointment was Thursday. But I couldn't take off then. So I asked her to put me on a waitlist, with 2 or 3 people on it. Then I started to call around to see if someone else could come out to do it today. And yay! I found the aptly named service I Need A Plumber Now!

BUT... while I was waiting for them to come, I decided to do a load of laundry. And there was no water to the washer. Called the P J, who called back to say turn on the water valves. Ok, phew....danger averted..... UNTIL I noticed my new $2400 hoses were LEAKING water! I called the P J and told them what was happening. Ashley said she'd get somebody out there. I did not feel real secure in my purchase right then, especially since my old crusty water heater that was probably held together by rust NEVER leaked.

Robert came back and the other plumbers were there. Awkward... They deferred to him since he had already started the work and mentioned that they had seen another P J truck down the street. So he thought to call dispatch and got that plumber's number to ask if he had the needed part. He DID! So he went and got it. OK, good looking out Robert!!

Then he went to the water heater and tightened stuff, and it still leaked, and leaked.  I started wiping the hoses with paper towels to see if they were still leaking. He said that the rubber hoses sometimes have problems with the washers inside them. He changed the rubber to a metal hose but didn't say that ahead of time or tell me that it added $30 to the tab. He worked on the bathroom for what felt like a LONG time. He wrote up my bill and he told me something about how the connector in the wall was too far back and crooked and the wall may have to be torn out at some point to fix it. But by then, all I could do was politely thank him and pay the additional $471.98 that this adventure cost me. The winners today were my credit card companies, who will get interest for months to come and the P J. As I clean Robert's footprint from my shower curtain/tub, I just feel broke and tired as what I imagined as a few hours and 2 grand became all day and 3 grand. I would have liked better communication along the way to know what was being done and how it impacted the costs. I can only hope that the work is now solid.
Aaron F.
Aaron F.
11/13/2021
Woke up in the morning with a leaking expansion tank and had hot water back by dinner! God bless America and thank you The Plumbing Joint! The plumber was friendly and efficient. He had to move our shutoff valve to the tank because it was in the wrong place (didn't actually shut off water to the tank where it was) and he took the time to show us and explain. I'll certainly call them again next time I need a plumber.
Guy T.
Guy T.
01/06/2022 12:00:00 SA
Called The Plumbing Joint to replace internal parts of our aging toilet. The office called back immediately (which I really appreciate) and scheduled an appointment 2 days later. LT came and was very friendly, super fast and efficient. He brought in all the parts and equipment , so no need to go back and forth from their truck. He was training another plumber...all while replacing all the parts and testing and retesting them for leaks...everything was completed within 30 minutes! I will use them for future work. I highly recommend these guys.
Nichole C.
Nichole C.
01/06/2021 12:00:00 SA
They were able to provide leak detection with the plumbing service and therefore diagnose and fix in the same trip, since it ended up being a simple repair. They were professional, friendly, quick, and knowledgeable, along with being able to provide additional information to our COA. Much appreciated, thank you!
Adam Z.
Adam Z.
12/01/2020 12:00:00 SA
Good work, prompt service, friendly technicians, especially in covid times! Moved into a place with no gas for our gas dryer, and they made short work of running some CSST from existing line through our crawlspace up through the mud room floor. Very tidy install.
Chandan K.
Chandan K.
06/02/2021 12:00:00 SA
Plumbing Joint helped me replace my water heater in October last year. Service was great and they also came free of charge to fix one of the leak from that newly installed water heater.

The only frustrating thing is that we had agreed over Yelp chat that they will replace the mixing valve along with water heater but they didn't replace it. Today I had their appointment to check why I am not getting hot water in my shower and they said it is because of that mixing valve. So, I am having to pay upwards of $700 to replace that $100 mixing valve. I wish they had kept their word and replace the mixing valve while installing the water heater :(
Phil H.
Phil H.
08/11/2021 12:00:00 SA
Paul was great! He was both professional and personable. We reviewed what needed to be accomplished and after explaining what he needed to do he went right to work. He pointed out that two valves that had been leaking did not need to be replaced but just adjusted saving me money.
The work was completed in no time and I am very pleased with his workmanship. I would be happy to recommend The Plumbing Joint for your plumbing services.
Rosemary S.
Rosemary S.
12/07/2020 12:00:00 SA
The whole process, from requesting a quote to installation was a breeze. I needed my water heater replaced and the technician arrived promptly on time and completed the installation without any issues.   I am very happy with the work and would not hesitate to call them again for any future
Mellissa b.
Mellissa b.
5/20/2021
Wow! We are just blown away by the level of professionalism, knowledge, and customer service we received with our project from The Plumbing Joint. We will definitely choose them again and will highly recommend them to our friends and family. The cost was explained in a way that was easy to understand and beyond fair with our project costing half of what we were expecting to pay and far less than two other companies that came out and gave us free quotes. We want to give a big thank you to the service technicians that helped us, you guys were great!
Terri C.
Terri C.
1/13/2022
I have been using The Plumbing Joint for several years.  Their plumbers are always knowledgeable, polite and professional.  They never tried to up-sell me on anything which I appreciate. But they do recommend services I may need in the future which I also appreciate. I needed my line snaked out and several other tasks as it has been two years for any plumbing maintenance due to COVID.  The plumber arrived on time, masked and ready to go to work.  He diligently worked for 4 hours to complete all the things I needed to get done.  It's just so seamless working with this company.  I have worked with those other advertised plumbing companies and more times than not , it was a nightmare.  The Plumbing Joint gives me peace of mind when it comes to my home plumbing needs.
Cindy S.
Cindy S.
12/01/2020 12:00:00 SA
Mixed bag. I was all set to have a wonderful experience with the Plumbing Joint today. I called them because they have been around a long time, are local and seemed reputable. They were the company that my landlord called when I was a renter with a leaking water heater on a weekend. The fast and professional service that I received then stuck in my mind. So, as a new home owner needing a water heater replaced and a leaky tub faucet fixed, I called the Plumbing Joint too.

I called and spoke with Hailey (who was delightful to talk to) to get an estimate for a new water heater. She gave me an estimate of 1696.45 and said it would take two hours. My purse cried a bit, but I thought....OK. Just get it done! The home inspector said to make it a priority before it becomes  a problem. And it includes the parts, labor and everything. So I took the day off to make it happen.

Ashley called to say that Robert was ahead of schedule and could come early. Alright!!! I thought.  He arrived bright and early at 9am, called me and I came out to meet him and show him where my unit was and where to pull up to unload and where to park. He was masked, took his shoes off...Perfect.

He looked at what I needed to have done. He took apart the faucet and told me that I needed some parts. I took them and ran to Lowe's to pick them up while he started with the water heater. At some point while he was working, he said it was taking longer because he had to replace hoses and stuff and bring things up to code. I wasn't surprised because I suspect that the heater is as old as the place which was built in 1976 and said so. But, since I had given them the serial number, I thought they knew what to expect and that the estimate reflected that. Four hours later, what I did NOT expect, was the bill, which was $2409.50!!! :-0 What if I had only had $1700?

Was I naive to expect that the reason that you get an estimate was to help you to know how much to budget for your project? I thought that the purpose was to have a realistic idea of how much it was going to cost, so you can choose whether to do it or not and know if you can afford it. Or, was it dumb of me to not stand there breathing down the plumber's neck asking 5 million questions and asking if it was extra or how much was it going to cost every minute? Maybe so. But I sucked it up and paid it. This did NOT include the bathroom.

He had to leave to move on to the next job and couldn't finish the bathroom because he needed a connector to attach it to. He wrote down the two items needed. Before he left I called Ashley to see if I could get him to come back to finish it later today. She said they were booked up but he was available on  Saturday and the earliest appointment was Thursday. But I couldn't take off then. So I asked her to put me on a waitlist, with 2 or 3 people on it. Then I started to call around to see if someone else could come out to do it today. And yay! I found the aptly named service I Need A Plumber Now!

BUT... while I was waiting for them to come, I decided to do a load of laundry. And there was no water to the washer. Called the P J, who called back to say turn on the water valves. Ok, phew....danger averted..... UNTIL I noticed my new $2400 hoses were LEAKING water! I called the P J and told them what was happening. Ashley said she'd get somebody out there. I did not feel real secure in my purchase right then, especially since my old crusty water heater that was probably held together by rust NEVER leaked.

Robert came back and the other plumbers were there. Awkward... They deferred to him since he had already started the work and mentioned that they had seen another P J truck down the street. So he thought to call dispatch and got that plumber's number to ask if he had the needed part. He DID! So he went and got it. OK, good looking out Robert!!

Then he went to the water heater and tightened stuff, and it still leaked, and leaked.  I started wiping the hoses with paper towels to see if they were still leaking. He said that the rubber hoses sometimes have problems with the washers inside them. He changed the rubber to a metal hose but didn't say that ahead of time or tell me that it added $30 to the tab. He worked on the bathroom for what felt like a LONG time. He wrote up my bill and he told me something about how the connector in the wall was too far back and crooked and the wall may have to be torn out at some point to fix it. But by then, all I could do was politely thank him and pay the additional $471.98 that this adventure cost me. The winners today were my credit card companies, who will get interest for months to come and the P J. As I clean Robert's footprint from my shower curtain/tub, I just feel broke and tired as what I imagined as a few hours and 2 grand became all day and 3 grand. I would have liked better communication along the way to know what was being done and how it impacted the costs. I can only hope that the work is now solid.
Aaron F.
Aaron F.
11/13/2021
Woke up in the morning with a leaking expansion tank and had hot water back by dinner! God bless America and thank you The Plumbing Joint! The plumber was friendly and efficient. He had to move our shutoff valve to the tank because it was in the wrong place (didn't actually shut off water to the tank where it was) and he took the time to show us and explain. I'll certainly call them again next time I need a plumber.
Guy T.
Guy T.
01/06/2022 12:00:00 SA
Called The Plumbing Joint to replace internal parts of our aging toilet. The office called back immediately (which I really appreciate) and scheduled an appointment 2 days later. LT came and was very friendly, super fast and efficient. He brought in all the parts and equipment , so no need to go back and forth from their truck. He was training another plumber...all while replacing all the parts and testing and retesting them for leaks...everything was completed within 30 minutes! I will use them for future work. I highly recommend these guys.
Nichole C.
Nichole C.
01/06/2021 12:00:00 SA
They were able to provide leak detection with the plumbing service and therefore diagnose and fix in the same trip, since it ended up being a simple repair. They were professional, friendly, quick, and knowledgeable, along with being able to provide additional information to our COA. Much appreciated, thank you!
Adam Z.
Adam Z.
12/01/2020 12:00:00 SA
Good work, prompt service, friendly technicians, especially in covid times! Moved into a place with no gas for our gas dryer, and they made short work of running some CSST from existing line through our crawlspace up through the mud room floor. Very tidy install.
Chandan K.
Chandan K.
06/02/2021 12:00:00 SA
Plumbing Joint helped me replace my water heater in October last year. Service was great and they also came free of charge to fix one of the leak from that newly installed water heater.

The only frustrating thing is that we had agreed over Yelp chat that they will replace the mixing valve along with water heater but they didn't replace it. Today I had their appointment to check why I am not getting hot water in my shower and they said it is because of that mixing valve. So, I am having to pay upwards of $700 to replace that $100 mixing valve. I wish they had kept their word and replace the mixing valve while installing the water heater :(
Phil H.
Phil H.
08/11/2021 12:00:00 SA
Paul was great! He was both professional and personable. We reviewed what needed to be accomplished and after explaining what he needed to do he went right to work. He pointed out that two valves that had been leaking did not need to be replaced but just adjusted saving me money.
The work was completed in no time and I am very pleased with his workmanship. I would be happy to recommend The Plumbing Joint for your plumbing services.
Rosemary S.
Rosemary S.
12/07/2020 12:00:00 SA
The whole process, from requesting a quote to installation was a breeze. I needed my water heater replaced and the technician arrived promptly on time and completed the installation without any issues.   I am very happy with the work and would not hesitate to call them again for any future
Mellissa b.
Mellissa b.
5/20/2021
Wow! We are just blown away by the level of professionalism, knowledge, and customer service we received with our project from The Plumbing Joint. We will definitely choose them again and will highly recommend them to our friends and family. The cost was explained in a way that was easy to understand and beyond fair with our project costing half of what we were expecting to pay and far less than two other companies that came out and gave us free quotes. We want to give a big thank you to the service technicians that helped us, you guys were great!
Kristin B.
Kristin B.
5/19/2021
Our main sewage line was clogged (we didn't know why), we couldn't use any plumbing in our house, and we were able to get really fast support

I called the company at 3:56 to get ASAP service, a crew was dispatched by 3:59pm, the crew arrived by 4:12pm, and then left by 5pm with the problem fully fixed! Really appreciate the fast turnaround, removing a massive tree root 85' into our line. Also appreciate the thoughtful recommendation on next steps via Yelp Message instead of a generic call us to schedule- that personal touch inspired us to pick this company.
Linda S.
Linda S.
12/22/2021
We  had gurgling in our bathroom sink and a toilet that backed up when flushing.  Because we had this about 5 years ago and had to get a plumber then we knew we needed a plumbe again.  It was Dec. 22nd and most places had a wait time of several weeks.  We called this company because of good reviews on line.  They advertise same day service and sure enough, we called about 11:00 and they came by 2:00 and took care of it.  Paul was the person that came. He was knowledgeable, efficient, and professional.   We appreciate the great service Paul gave us.   The person that answered the phone when I called was also professional and answered my questions about price, etc.   We recommend them highly.
Stephen H.
Stephen H.
12/22/2021
The repair person came out ahead of schedule (but called first) and did a great quality job installing a new kitchen faucet and hunting down water leaks. He listened carefully to the issues we had to address and made sure he solved them. He also let us know about the warranty on the new hardware and other nice details. Professional and friendly. This is my go-to-company for plumbing issues.
Elaine W.
Elaine W.
10/21/2021
They were able to get me in within just a few days, always friendly, always professional. I called to check the ETA within the three hour window and they contacted the technician and were able to advise a closer eta. My plumbing issue was fixed quickly professionally and no mess left over.
Yuan P.
Yuan P.
10/14/2020
This guys came to my house and did a quick check then told me they cannot do anything. They still charge me for 200+ for a service call. This is ridiculous.
Katie V.
Katie V.
05/07/2021 12:00:00 SA
Great customer service on all ends. Scheduling was quick and easy; communication was a plus! We originally scheduled for later in the day, but they were able to get to us earlier and fixed our leak by 10am. Great service, great experience. Will definitely use again!
M L.
M L.
11/23/2020
The Plumbing joint came in about 50% less then another plumbing company I received a quote from.  They had to make two trip since our HOA was not able to get the water shut off on the weekends.  Their Plumbing expert Robert was courteous and efficient,  Came out to mounted our tub and faucet  all in all about 3 hours.
Michael S.
Michael S.
01/01/2021 12:00:00 SA
The only thing that went right with their service is they showed up quickly late in the day. Had a hot water tap that wouldn't shut off completely. The stem needed to be replaced but the plumber did NOT have the right size wrench to remove it. I told them when I called the age of the house so they should of been prepared for items that don't meet todays standards.

He called someone else, ended up leaving after he told me had to check with his parts guy the next day. When he got back to me he told me the part would be $182.50 and take 5 days to get it. I informed him that the part was in stock at McLendens for $19.99 and I had already done the job myself.

Cost me $200 for them to do nothing as that is their minimum charge. They might be good for newer homes but I would t trust them if your house has been here for awhile.
Steven B.
Steven B.
12/17/2020
Got prompt service man seen evaluated the circumstances cut out the bad pipe Saturday and a new pipe new elbow no leak tested polite courteous and safe good job thanks
Kevyn L.
Kevyn L.
3/30/2021
Have used TPJ for several jobs. This one was the dreaded morning no hot water call. As always the office staff was friendly and accommodating. Our old heater kicked the can. Had a tech come out before noon.  A new water heater was delivered in less then 10minutes. Our tech Doctor - Paul, did a great job, was affable and knowledgeable. TPJ is our go to plumbing-ologists (if that's a word)
Boater G.
Boater G.
08/05/2021 12:00:00 SA
They gave an accurate estimate.   Didn't try to upsale.  Paul was friendly and stayed on task.  Have worked with them before and would do so again
Julie F.
Julie F.
9/25/2020
The service was great and they came same day and kept me alert on arrival time within the window.  My only heads up is that I had purchased parts as I had intended to replace the valves myself and told the service gentleman to use them if appropriate but it was his judgement.  He used mine first but they leaked - I assume they did not fit properly - so he had to spend time replacing with his own.  I wish he had just told me my parts would not be sufficient and saved me money on time.

I would recommend them - but maybe not show the. Parts I had.
Cort L.
Cort L.
7/21/2020
Our dishwasher stopped working and was difficult to remove - they removed it and fastened the new one securely - even though the space under our counter wasn't ideal for this operation. Thanks for the great work!
Lily L.
Lily L.
11/12/2021 12:00:00 SA
Difficult job done in heavy rain with great efforts and professional manner.  Great company!
Tami C.
Tami C.
7/20/2020
We have called the Plumbing Joint on several occasions and they always do a great job and solve the problem.  They are professional and respectful and I highly recommend them.
Liz P.
Liz P.
02/11/2021 12:00:00 SA
FANTASTIC in all areas. Buddy was super honest and straight forward on our options/what would be best for us. Pricing was great and came quick with a break down of everything we talked about. Paul & LT were so respectful, worked HARD and quickly to get us access to different parts of our house and cleaned as they went. Redoing the piping of our entire house wasn't something we were hoping to ever have to deal with but would do it again with this company, couldn't be happier!
Mark J.
Mark J.
7/27/2020
Buddy showed up on time and in a mask to give us a quote on a water heater replacement. He didn't try to sell me - he told me our options, was super honest about which he thought was best for us (and it wasn't the most expensive one by a long shot). We haven't done the service yet, but I'm sure when we do it will be awesome.
Elizabeth G.
Elizabeth G.
08/05/2020 12:00:00 SA
I have been using The plumbing Joint for a couple of years and comparative with the other guys they are a lot better.  For the most part the technician is on time I am not expecting them to be right on time but I know I can rely on them being on the job when promise.
Aliza H.
Aliza H.
9/18/2020
Stanley came in,  Reviewed all of our questions and got to Work. He was helpful,  courteous, VERY passionate about his work and  unbeknownst to him, ended spening the whole day catering to our plumbing needs. He really did a great job. Thank you Stanley, and the Plumbing Joint for having him available the day of our: leaky crawl space pipe from the shower, broken  pressure regulator, AND 3 ft deep broken pipe, spraying 1k gallons a day into the earth, in our front yard!! Oh my. All in a days work for Stanley. Thank you
Fancy P.
Fancy P.
10/12/2021 12:00:00 SA
We were offered fast, same-day service when I called The Plumbing Joint, worried about a leak after seeing a sudden spike on our water bill. Our plumber was very courteous, friendly and knowledgable, even giving us tips on where, and how, to check the usual culprits for small leaks ourselves. We'll definitely be using them again when any plumbing issues arise!
Kristi H.
Kristi H.
6/16/2020
We've had some reoccurring toilet flood issues at one of our clinics.  We were scheduled for the next day at 3-6pm and begged for a closer opening.  We got it and they sent someone in the AM to save the day.  Thank you!
Robert P.
Robert P.
12/02/2020 12:00:00 SA
Very courteous and professional. Explained what was necessary to complete the job in detail so I understood how long it would take and what parts would be required. I definitely recommend The Plumbing Joint.
Jen C.
Jen C.
3/31/2021
I can't say enough great things about the Plumbing Joint. Last summer, I came home to find my entire kitchen and dining room had flooded with no idea from where. It was the weekend, and I was freaking out. I contacted multiple plumbers and The Plumbing Joint were the only ones who answered right away and could come out the soonest. Once out, they realized it was a broken dishwasher pipe, so they ended up not charging me the original quote since there was nothing they could do (I just had to buy a new dishwasher). So nice and honest, exactly what I needed. I had something else I wanted them to look at while there (a leaking hose outside) which they were able to fix, so they actually rolled the leak detection fee from the kitchen into fixing the hose! Again, finding ways to save me money instead of gouging me. When I realized I couldn't get the hose back on myself, I called and the owner came out same day to put it on for me at no charge. At every turn, they have helped me out and I felt like they put my needs first. So happy to have found them.
James E.
James E.
11/07/2021 12:00:00 SA
I have been a customer of The Plumbing Joint for over 15 years. Their team of plumbers has consistently performed quality work and communicated what needed  to be done and what  options we had.
Michelle L.
Michelle L.
9/17/2021
We had a leaking hose bib in our backyard. The Plumbing Joint was responsive and scheduling was done quickly and easily. Technician was on time, communicative and took care of the problem in 90 minutes. Overall, experience was satisfactory with no complications.
Lori M.
Lori M.
9/15/2021
A huge Thank you to Buddy, Robert and the team at TPJ. They all were very kind, honest and easy to work with. We are very happy with the work that was completed. We will use them again.
David P.
David P.
07/12/2021 12:00:00 SA
The repair took less time than estimated which saved me some labor costs. They were also able to take care of my repair on a timely basis.
Rosie T.
Rosie T.
11/03/2020 12:00:00 SA
We've called on the Plumbing Joint for big problems (main line) and now small issues (sink leaks) as well. They are super helpful and we continue to recommend them to friends and neighbors.
Len W.
Len W.
10/27/2020
Had a plugged bath tub drain called in the morning they arrived in 3 hours cleared the clog of hair.  Great job. This place has was the 2nd theme I have used the Plumbing Joint and highly recommend them
I
Cynthia H.
Cynthia H.
09/07/2021 12:00:00 SA
I've used The Plumbing Joint twice now and have been very pleased with both services. The plumbers were very friendly, knowledgeable, and efficient and the price is always fair. Was also happy they were available on short notice. Very satisfied and I'll be back for my next projects.
Austin M.
Austin M.
10/20/2020
Appreciated the professionalism and quick work on our supply valve leak. Also noticed our sink was draining slowly and fixed that as well. Appreciated the covid safety protocols as well.
Gina K.
Gina K.
10/13/2020
Easy to schedule through after hours center, confirmation call next morning and plumber was running ahead and called to ask if he could arrive early. Fixed our self made problem quickly and safely.
Marissa H.
Marissa H.
9/30/2020
Quick, professional, and good quality work. We had two sinks installed and they look great. Good covid protocol and always made sure they had a face mask on.
Hao H.
Hao H.
06/06/2021 12:00:00 SA
Our request was responded and scheduled immediately, and the tech quickly identifies and fixes the leak in half an hour. He did a wonderful job and is highly professional and great to work with. Thank you very much for the help, we'll definitely call again if there are plumbing needs.
Bruce M.
Bruce M.
12/19/2020
Prompt, courteous, knowledgeable, helpful. Stanley arrived early & dove right in, explained the situation and worked for a solution.

The office crew strove to meet our needs & accommodate our schedule politely and flexibly.
Susan K.
Susan K.
11/29/2018
We used The Plumbing Joint (TPJ) for the first time and was very happy with their service.  After wasting a full day trying to unplug our kitchen sink, we decided it was time to call a professional!  I filled out their online form at 12:40 am and they sent Robert appx. 9 hours later.  We were very impressed with the professionalism and quick service we received. Robert was knowledgeable, efficient and resolved our clogged sink in a little over an hour.  The debris clogging the sink was located one floor down in our basement.  It was a major clog!  I received a quote from another company and found their rates to be comparable.  

The lesson learned here ... do NOT put cooked fibrous vegetables in your garbage disposal!  Thanks again to TPI for a job well done!  I would highly recommend them for your plumbing needs.
C. Han K.
C. Han K.
8/20/2021
I had a multitude of plumbing fixes that needed to be done around the home. Both technicians were professional, personable and got the job done in an efficient manner. And of course, everything works as it should.
Zoe A.
Zoe A.
09/11/2020 12:00:00 SA
They managed to fit me in same day and had the problem resolved within five minutes and only charged me their minimum which I really appreciate.  10/10
John W.
John W.
09/04/2020 12:00:00 SA
Excellent service and quick response. Professional and efficient. Will definitely use again.
Mikiko T.
Mikiko T.
9/21/2018
I called The Plumbing Joint for an urgent kitchen sink issue (not draining, leaky pipe joint bursted open) and they sent Josh, a wonderful technician within 48hours!!! He arrived on time, he was very professional, clear about diagnosis, warranty info and pricing from the beginning. He was even nice to my dog who was barking at him :)
He fixed it within an hour, showed me that it's fixed with a heavy water flow, and cleaned everything up before leaving. I cannot be more satisfied with their prompt service! Thank you!!!!!
Chelsea C.
Chelsea C.
05/06/2021 12:00:00 SA
Very happy with my experience!  They were responsive when I was looking for someone to replace a broken bathroom faucet and had someone that was able to come out within the next few days - and when an earlier opening came available, were kind enough to give me a call and come out earlier.  The plumber gave me a call in advance and was right on time, very polite, and did a great job with the replacement!
Rachel D.
Rachel D.
08/07/2021 12:00:00 SA
They initially were going to come out the day after I called which would've been good but then they had to reschedule for the day after that.  Then they didn't actually do any work that I can review. They walked in said I needed a carpenter to remove a beam that's in the way of replacing the pipe with the hole in it, handed me the $200 invoice and left. So I don't know how good their work is, they seem average as far as dealing with them on the phone and pricey if they aren't able to do anything in their minimum half hour charge.
Lowell M.
Lowell M.
05/02/2018 12:00:00 SA
Short story - this is a company that lacks integrity.  I knew what my problem was, called to get availability and pricing and ended up with a bill that was half again as much as they led me to believe it would be.  

I've lived in my house for 22 years.  Periodically roots grow into the line leading from the house to the main sewer line.  When the plumbing fixtures would not drain, I knew the roots were back.  When I called in, I told them what they would find.  They quoted me an hourly rate and a service window.  They missed the service window and charged overtime.  I could have waited until the next day and they never suggested that because they showed up late that I would be charged OT.  On top of that, they charged a snake fee that they did not disclose - in spite of being told what would be required to fix the problem.  

As a Christian, there are few things that anger me more than being ripped off by a company that proudly flies a fish on their website and paperwork, but does not have the ethics to match.  Shame on you.

To add insult to injury, the technician mocked me when I had the gall to challenge the price he was charging me.  So to dishonesty, add disrespect for the customer.  

Choose a different plumber!
Bob W.
Bob W.
6/20/2018
My hot water heater died. I called my favorite electrician, Dave Marx from Globe Electric. He suggested I call Plumbing Joint. It was great advice. From my first call into Plumbing Joint to the end of my new hot water heater everything went as I was told.
My installer was Josh. Josh was great at explaining things and cleaning up when finished. He also saved me a washing machine repair call. I did not know that the washing machine only works if it senses hot water. I thought the washing machine had also stopped working.
Certainly would use Plumbing Joint again.
John S.
John S.
6/19/2018
I unfortunately had the need for a plumber again.  Because of my previous experience with The Plumbing Joint. I called them again.  And again, they didn't disappoint!

This time it was my kitchen sink, with a clog way down the line.  My 25' auger didn't reach it.  So I called for help, and in less than 2 hours Josh was at my door.  He worked quickly and was careful to keep the work area clean.  He was also friendly, and even gave me some tips to help prevent future problems.  My tip to anyone reading this - don't put egg shells down your disposal!  Who knew?  Maybe everyone but me.  

I can't speak to their pricing compared to other plumbers, but I felt it was reasonable.

All in all, it was another great experience that I had with The Plumbing Joint.  Maybe that's why they've been in business so long!
Jim B.
Jim B.
4/26/2018
We have been using the Plumbing Joint for almost 20 years. When we first moved into our condo here in Redmond, we had an emergency repair that needed to be done. They came right out and took care of it. Since then we have had them back for both problems (They even came on Christmas Eve for a backed up sink) and for home improvements (running a gas line for our new stove, adding a special temp control shower faucet). They are always on time. Always fairly priced.

We love that we have our plumber who we can call when we need them. We highly recommend them.
L J.
L J.
12/20/2018
I needed someone to help with plumbing in a washing machine, so I asked my cousin. He said he uses The Plumbing Joint for his home and business needs. I phoned up TPJ and made an appointment. The technician, Stanley, called when he was on his way, he arrived on time, he explained the pricing prior to starting his work, and he was cordial, efficient, and very professional. Stan did the needed install and I couldn't be more pleased.
If you need a LICENSED plumber (FYI, you always need a LICENSED plumber) I recommend this company 100%. Thank Stan for me.
Matt M.
Matt M.
3/27/2018
Great Service. All the way from Rachel in the office to Cameron the installer. Cameron was on time, efficient and nice to have in the house.
Will certainly call them again if needed.
Pooja R.
Pooja R.
04/03/2021 12:00:00 SA
The plumber who came seemed honest and forthcoming but we were not able to resolve the issue the same day as our service call because he didn't have the right tools and the time for the job today.
Doug S.
Doug S.
3/31/2020
We had 3 sinks with problems and Stanley did an excellent job in fixing them all.  We've been using the Plumbing Joint for years and have never been disappointed.
Cheryl D.
Cheryl D.
7/14/2021
Having someone come to your house who has a positive attitude and the right skills and parts to do this job was such a relief!  He also had ideas for other plumbing problems (that I asked about)  in the house for future repairs.   However, the final cost was more than I thought it would be.
Misty F.
Misty F.
8/21/2018
I am so grateful for Stan and Ivory for their fast and expert service to fix the clog. I moved into this house and the next day, the basement flooded. The dispatcher was very kind, despite my hysterics, and had the techs out by the end of the day. We were back up and flowing before dinner. Thank you all so much!
A N.
A N.
04/10/2018 12:00:00 SA
Here goes my essay:

1. Be prepared to be pressurized by the first point of contact into absolutely having these people over. It totally worked on me, considering the fact that I was concerned about the leak we encountered, and so I ended up giving our address and saying okay to the bloody expensive rates- $99 for the first 15 minutes, and thereafter $56 every 15 minutes. That's what the lady told me.

2. Two guys arrived. Looked at the bathroom, the toilet area, the bathtub. Went down to the garage (where the leak happened), cut open the ceiling, took out some insulation, and kept looking and it was quite evident that they couldn't figure out what the issue was. My bad- I should have just stopped them right there, and called it a day. But well, I didn't. Meanwhile in my mind, I was calculating the money I'd have to pay the clueless guys. Sorry, nothing personal against the guys, but they could not figure out what the issue was!! The main guy decided to caulk up the areas around the bathtub and toilet, and also changed the ring of the toilet. For that, 1 good shining star!

3. Thankfully I had the common sense to keep the stopwatch on on the cell phone. So as soon as they stopped, I checked the time, and it was 1 hour 31 minutes. But the guy told me it was 1 hour 50 minutes. I showed him the stopwatch, and well, he mumbled something, and I too thought uggh, forget it.

4. Now for the bill: It was indeed what the first point of contact had told me- $99 for the first 15 minutes, thereafter $56 every 15 minutes. BUT nobody told me about the apprentice who came at $47 per 15 minutes!! And so the total was a whopping $577.99!!!! ALL THAT FOR NOT EVEN FIXING THE ISSUE!!!! The apprentice did clean up the area after they were done. So that was appreciated.

5. The first leak happened on March 20th. These guys came on March 21st and just left the ceiling open, collected the money, and left. We had a second leak on Sunday, April 8! This time my husband took a ladder and inspected- it's from the vent pipe. Well, guess we are thankful to them for cutting the ceiling, so we were able to see that the leak happened from the vent pipe. For that, a second shiny star.

6. Today we have another plumber recommended by a friend, coming over. He has already quoted the amount of $250.

Never using The Plumbing Joint ever again.
Brooke C.
Brooke C.
6/28/2021
We highly recommend The Plumbing Joint!  They came out to fix a leak that we couldn't exactly pinpoint.  The technician was knowledgeable, thorough, and respectful.  The issue was fixed quickly and professionally.  Thanks to The Plumbing Joint!
Jamie D.
Jamie D.
06/01/2021 12:00:00 SA
They were prompt, friendly, courteous, and respectful.  They took their shoes off outside the front door without my asking, kept their masks on even when I told them we are vaxxed, took care to keep external doors closed for the safety of my pets, listened to me tell them all the issues I wanted dealt with, and did everything efficiently and well.  They also came in under my planned budget!  I will definitely call them the next time I have plumbing issues.
Joshua B.
Joshua B.
12/20/2019
We had a leak under our kitchen sink from a previous plumber not using pipes quite long enough. I contacted The Plumbing Joint late Thursday afternoon and had plumbers out Friday morning at 8am. They were exactly on time and called ahead to let me know they were on the way. Sergio and Stanley did great work, were super friendly, fast, and knowledgeable. Christina (I think?) on the phone gave me estimates up front, Stanley confirmed these, they took pictures of their work for their records and confirmed with me all that they did. Professionals to a tee. If you get a chance to work with Sergio or Stanley, I give them a huge thumbs up.
Lj P.
Lj P.
5/26/2020
We noticed that there was gurgling and a small amount of water coming up into our sink when emptying the tub or flushing the toilets. The Plumbing Joint came out the same day, fixed the immediate issue (clog) and showed us on a video camera they put into our pipe connecting to the the sewer where the problem areas were and why the clog happened. They even did a great job cleaning up after the work and making sure everything was back in place.
Janice P.
Janice P.
5/16/2021
Would never recommend. Charged for new service call 3 times for same issue they never did fix.
Diane B.
Diane B.
5/13/2021
Customer service is great,very helpful. Honest company. Service tech very professional, looked for most efficient and cost saving options. Almost half the estimated price of another local company.
David V.
David V.
1/18/2021
They had an opening the same week. Showed up right on time to replace a wax seal on a toilet. Got the job done in 15 minutes.
Danielle R.
Danielle R.
05/04/2021 12:00:00 SA
I've had to call for plumbing services twice in the past 2 weeks. Everyone was nice, professional, and prompt.
J M.
J M.
01/05/2021 12:00:00 SA
We were dealing with an active leak from the top floor of our condo building and 3 companies came to unsuccessfully find the leak before the HOA finally called the Plumbing Joint. They found a pin hole leak in a copper pipe behind the wall and have been my go-to ever since!
Chris S.
Chris S.
4/25/2021
I can't remember the gentleman's name who did the work, but he was polite, and efficient, job was successful, I was very happy about the whole encounter
Liz D.
Liz D.
04/06/2021 12:00:00 SA
The service technician, Paul, called us with a 20 minute advance notice, wore a mask correctly the whole time, let us know exactly what the rates are, helped identify where to save some money, and was totally professional. He identified a slow leak in our downstairs bathroom and fixed it quickly. We'd highly recommend using The Plumbing Joint (and ask for Paul!).
Kevin L.
Kevin L.
04/03/2020 12:00:00 SA
We had a leaky shower drain that had started to leak into the Garage. Robert came out and took a look and found the exact problem. He cut out the old pipe and installed a new one in just under an hour. Problem was a leaky P-Trap. Final job looks great! Will definitely use them again for future work.
Hold M.
Hold M.
01/12/2022 12:00:00 SA
I needed fast repair of a broken septic pipe. I called six septic companies and two other plumbers, none of whom had immediate availability, before I tried The Plumbing Joint. The dispatcher gave me the option of repair within a couple of hours -- in the dark and rain -- or the next day which wouldn't incur the emergency fee premium. I chose the next day and they managed to move me up and do it earlier than anticipated. They fixed the pipe, ran a camera down to ensure it was clear, didn't once say any variation of ew (heroic), and even waited while I ran around turning on faucets just to make sure the water was going where it's supposed to. Not only are they extremely efficient and competent plumbers, they're nice people, and I'm including the dispatcher. It's bad enough to have a plumbing disaster, but getting a surly or dismissive plumber can add to the stress. The dispatcher went out of her way to get me help as soon as possible, and the plumbers were professional, respectful, knowledgable, willing to answer questions, and more than tolerant of my chitchat and my friend's giant intrusive dogs when they got loose. I break a lot of stuff and have hired a lot of plumbers, and this was the best experience I've ever had with a plumber ever. If you need a plumber, save yourself the time calling around and just call these guys first.
Richard H.
Richard H.
08/09/2019 12:00:00 SA
Just moved into a new house and the kitchen sink (which is on an island) was having air gap and general draining issues.  Stan came out and rebuilt some of the system and now everything works absolutely perfect.  He was quick, yet took the time to explain what the issues were and explained the solution.

Thank you all!!!
Dana D.
Dana D.
12/01/2020 12:00:00 SA
Very prompt, friendly, experienced and covid-safe technicians handled our whole house water filtration system install - we are very pleased with the results. Great communication throughout the installation to keep us informed of progress and adaptations needed. Dispatch team has been very responsive and easy to work with. We encourage you to support this local business with referrals, as well as with your future plumbing needs - we sure will!
Rayne G.
Rayne G.
11/28/2020
Pros: Replacement of garbage disposal was fine. Cons: service tech did not wear or keep his mask on the entire time, he asked to use the restroom the minute he got here and he made distasteful comments in reference to his previous customer. (Rude and personal comments).
Evan S.
Evan S.
3/18/2021
They showed up 5 minutes early and well prepared.   Very courteous and respectful and got the job done.
Marsha G.
Marsha G.
3/17/2021
Great company to work with! Water tank broke and from the lady answering my call to Joe coming out the same day to help me out was amazing. Kevin came with a new tank the next day. Professional, knowledgeable and explained everything they were doing...have used them previously and still very satisfied with their service. Highly recommend!
Tom M.
Tom M.
10/20/2018
The TPJ team came to inspect my basement floor drain which appeared to be clogged, forcing water up the drain when the garbage disposal ran with a large quantity of water in the kitchen sink.  They did a quick video inspection, showed me the problems, discussed options (with out over selling any one solution) and then resolved the problem.

Fast, efficient and friendly.  Would use them again in a heart beat.
John S.
John S.
11/05/2020 12:00:00 SA
Plumbers came early and completed job in good time. I have not tested the work yet, but I appreciated the minimal wall disruption and low profile solution for adding a new line to go out to back yard. Courteous and mask wearing, to boot!
Lee J.
Lee J.
08/03/2020 12:00:00 SA
The Plumbing Joint came to repair my grandmother's toilet and after 400$ the issue remained and all they have to say is it's another part that's not working and our work isn't under warranty. Obviously this is some loophole to get more money out of her. The company lacks integrity.
Amianna R.
Amianna R.
2/14/2020
First the customer service was fabulous! They listened to my story and was compassion and helpful. I had a washer water connection leaking after a install of a new washer and dryer. The installation team told me we shouldn't use the washer until it was fixed. Due to an upcoming honeymoon, I desperately needed my washer! The Plumbing Joint not only were able to give me a very accurate price ahead time but were able to send someone within an hour of me calling! Cost wise it was even cheaper than what was quoted over the phone! The plumber even answered some other non washer and dryer related plumber questions about other things in my condo. It was an awesome experience. He was friendly and easy to talk to. He was also very quick, I didn't feel like they were trying to take extra time. Amazing experience will use them for all future plumbing needs. I highly HIGHLY recommend!
Kincheiu W.
Kincheiu W.
9/21/2019
just a quick snake but the technician's knowledge in setting proper expectations on drain performance was helpful.
Princess P.
Princess P.
9/19/2019
And yet again.  One year later it started to leak again!  They have the best deal ever.  One year faucets.  Woohoo!  I will never use them again!
Paul F.
Paul F.
12/30/2020
We got 2 spots on the carpet downstairs keep getting wet from under makes me think there might be a pipe that is leaking under the house. were contact 3 plumbing guys The plumbing Joint first response on the phone Jessica  simple question and set-up time work for us. Tech Stan check down in crawler location cpvc hot supply leaking .replace new pipe and test with running pressure no leaks no other issues. Good Job !
Angela J.
Angela J.
3/17/2021
The initial visit seemed to go well - the tech said the problem was the mixing cartridge in the shower. We had recently replaced our hot water heater but the shower wasn't getting any hot water. Seemed like the tech had the info he needed when he left. we even gave the tech a brief overview of some other, less pressing, plumbing projectd we had in mind (for a recommend on what the order of operations should be for these other projects).
therefore, the email summation/response I received from Dispatch was a surprise. We expected the tech to order a replacement mixing cartridge and come back to replace it when the part arrived. The email summation from dispatch made it sound like the problem was still unclear, the tech still needed measurements to order the correct mixing cartridge - which was quite expensive, so did we just want to replace the entire unit (escutcheon, mixing cartridge, and handle) instead? Oh hell no. I'd say it seemed like a simple miscommunication but it felt like they didn't want to fix the actual problems and wanted to do the full replacement. Our shower unit is a Grohe, which takes one of two mixing cartridges. They said they had one in the truck but weren't sure if it was the right one. Didn't even take it out during the first visit to see if it matched Up. I wrote a terse response to Dispatch, outlining what we had thought the course of action was once the initial tech had left. His visit was a waste of our time and money as he didn't get the info he needed to make the repair.

dispatch apologized, asked to send someone out gratis to get the measurements of the mixing cartridge. I asked them to send the Grohe mixing cartridge with the tech, in case it happened to fit. A different tech arrived for the second visit. Lo and behold, the mixing cartridge they had on hand fit our shower. The tech fixed it, and we paid the going rate for his time spent, plus the part. This could ALL could have been done in the initial visit, had the first tech done what he needed and even shown some initiative and grabbed the part from the truck just to see if it fit.
i'm glad The Plumbing Joint made it right, but it shouldn't have taken so much back and forth to get to the end result.
Jim G.
Jim G.
05/08/2019 12:00:00 SA
We had a unique plumbing problem that involved low water pressure and watering a community garden. Not only did the Plumbing Joint fix the underlying problem (bad pressure step-down valve) they saved us money because they provided insights into the community garden watering project! Thank you Josh Birkeland!
Eric T.
Eric T.
07/05/2019 12:00:00 SA
We had a leak over a year ago- the Plumbing Joint came out to fix the tub overflow.  Fast forward, same issue with drywall damage coming though our downstairs ceiling.  Unfortunately, being over a year there was no warranty.

Luckily a friend was able to come take a look.  However- as it turns out- the original repair had been done incorrectly- it was missing a gasket which caused the recent damage.  It's one of those things where the time, stress, and money to hold those accountable sadly isn't worth it.  So you move on and just try to give some warning to others- hence this post.
Brandon M.
Brandon M.
04/04/2019 12:00:00 SA
I had my water tank replaced today by the plumbing joint and they did a great job.  It was not an easy job as he had to remove another tank to get access to the failed tank.  I had another plumber bid $3,500 fixed for the work and plumbing joint did it on a T&M for around $400 and helped to get my tank covered under warranty.   Thank you for the great cost effective work.  5 Stars.
Darla V.
Darla V.
10/31/2020
The plumber that came to my house seemed very knowledgeable. He gave a lot of advise and suggestions. I did not feel pressured for any up-sale.
Michael H.
Michael H.
5/30/2019
We had an urgent issue on a Saturday morning with a basement toilet flowing over every time we flushed an upstairs toilet or used any faucets.  We called several places that had no availability or next day.  TBJ was able to work it out and get someone over between jobs and were at my house within a couple of hours.  We got great service from Robert who quickly diagnosed and resolved the issue.  We will definitely use them for future plumbing jobs.
Dalton B.
Dalton B.
10/19/2019
Update:
I regret ever recommending The Plumbing Joint. After the work we were so happy with their customer service we recommended (and had neighbors use) TPJ. We will now be going back and giving them an update on our experience. Only use them if you would like work that is not up to code, unprofessional and inexperienced installers, as well as wall damage met with a shrug. I will say, our hot water tank has worked great and we have had no problems in the 11 months we have had it. Upon pre-inspection before listing our home we were alerted it needed earthquake straps. This is particularly infuriating because when it was installed we asked because our old tank had them. We were told this one doesn't need it. Naively we believed the installer knew his product and current codes. That was a complete, unintelligent lie. We were additionally alerted during our pre-inspection that the pressure relief valve was not up to code which was astounding. That means this company was perfectly comfortable installing a tank that could have potentially harmed my family if it had malfunctioned. We contacted TPJ and all they could say is they were sorry and would send someone out to correct the mistake but we would need to pay for parts and labor. They sent out the SAME installer who made these errors the first time. My husband confronted him specifically about the earthquake straps and he said I didn't think you needed them. So a professional sent out on behalf of TPJ doesn't even understand basic installations codes of a product they specialize in. He went to work correcting both issues and informed my husband when he was done with his work. My husband went in to see 8 holes in our wall around where the earthquake straps was installed. When asked why he had damaged our wall as such his reply was I couldn't find a stud. My husband reminded him stud finders exist and we even own one since he had shown up so unprepared for a job to which his response was I don't know what to tell you. So we paid $155 for them to correct incorrect work THEY originally installed, and now have wall damage as well. After speaking with the manager they did offer to send someone out the following week which my husband accepted. The manager asked if the same day and time of the week worked and my husband said yes and the phone called ended with the manger saying someone would call to confirm later in the week. We never received another call so we wrote them off and began fixing the damage ourselves. At 8am the next week on the unconfirmed day my husband and I both were called saying we had forgotten to give them a unit number and their guy was waiting outside our complex and had other work that day so he really needed to get started so please call back immediately which again shows how incompetent they are as that should have been part of the paperwork. My husband connected with the worker and told him since we had never gotten the confirmation of the day or time we fixed the wall damage ourselves. The workers apologized and let us know the original installer had been reamed pretty bad by their boss which was not his place to share with us. I am appalled.
Thomas S.
Thomas S.
12/16/2018
Update. After finally hearing back and getting a quote, I had my hot water tank replaced.
The work was very good, the guys clearly explained what they were going to do, it was done to a very high standard with everything cleaned and taken away afterwards.
Kim W.
Kim W.
1/13/2021
Our guy was very nice and explained what he was doing.  He contacted me that he was on his way and worked quickly setting up.  It's not his fault that my issue happened to be much larger than we thought.  They will be back today to continue the work being done.  Maybe an odd thing but when he cut the wall, he did a nice straight job and didn't destroy the drywall so I can hopefully patch it up easier.  I would give more stars because of how pleasant he and Hailey are, but the issue isn't fixed yet and I will up the stars when it is.  This is my second time using them and will call them again if I have another plumbing problem in the future.
Michael g.
Michael g.
10/14/2020
Arrived early, very courteous and professional, did a great job and really efficient!
Dianne K.
Dianne K.
02/09/2019 12:00:00 SA
Awesome service! I came home to gushing water from a pipe that had cracked from temperatures rising after snow earlier in the week. Starting at 11 pm I came onto yelp to find a plumber that could come out the next day. It was urgent because snow was coming the next day. The Plumbing Joint saved the day! They were able to come at 8 am the next day and fixed the problem!. Thank you to Ashley who was able to schedule me for 1st appointment of the day and to Stanley and his apprentice for coming out and fixing the problem! Reasonable price too!
Adele E.
Adele E.
10/08/2019 12:00:00 SA
I have used The Plumbing Joint twice in the past few weeks ~ unrelated issues, just a coincidence.
Was impressed at the speed in which they could get out to take care of my issues. Friendly, respectful staff.
Would definitely recommend them.
Mike A.
Mike A.
02/06/2019 12:00:00 SA
I was quoted a rate of about $280/hour which seem to be excessively high while all I was looking for was a free estimate.
I wouldn't recommend hiring at this rate as there enough pros who be fair enough to do estimate free of charge.
Sophie M.
Sophie M.
01/09/2019 12:00:00 SA
Called a few places when my shower head was leaking and TPJ were the only ones who had availability. They were courteous on the phone and had plenty of options for times to choose from. The plumber showed up on time for my appointment and used shoe covers when walking in out of my house. Been playing phone tag with them about a part I've been needing is why I docked them a star, but management made sure to follow through with me with open communication. I'll definitely call back if I need more plumbing help!
Hani E.
Hani E.
02/10/2020 12:00:00 SA
Great, quick response and got the job done in record time with the least amount of costs.
Daniel E.
Daniel E.
09/08/2020 12:00:00 SA
My experience with the Plumbing Joint was positive. I had a tenant with an urgent plumbing need (a clogged pipe more than 25 feet away from the kitchen sink), and I reached out to them about it. They responded very quickly to my request, scheduled an appointment the following day, and they took care of the issue. The receipt was itemized clearly, so I understood exactly what I was paying for. I was able to do this all remotely, including having them set up an appointment directly with the tenant to work around their schedule.
John M.
John M.
02/04/2019 12:00:00 SA
We've used the Plumbing Joint several times over the years and they've always been pleasant, helpful, and I have never felt like they were trying to charge me for unnecessary work. I recently called regarding a leak under the sink and the plumber who responded discovered there was a leak in the pipe, faucet, and the garbage disposal. He repaired the pipe and offered to replace the others disposal, but also let me know I could save money if I replaced it myself. I appreciated his thoroughness in locating all of the issues, as well as his no-pressure, straightforward quote for repairs. Very professional operation.
Raghavendra K.
Raghavendra K.
1/19/2019
The air compressor of the water heater had a hole and it was leaking water all over the floor. We had the replacement unit ready and needed someone to replace it quickly. I called plumbing joint and got the same day appointment (compared to a bunch of others who had no appointments on the same day). I was a bit skeptical about their pricing as they charge for 15 minute intervals. However, They were very efficient and took care of the job in 15 minutes. I would definitely recommend them and would leverage them again.
Angela F.
Angela F.
04/11/2018 12:00:00 SA
I can't say enough good things about this company! Every time we have a plumbing problem this is who we call. The staff is friendly and knowledgeable and I really appreciate how they explain in detail what the problem is and present options on how to fix it - the most costly not always being the presented as the best option. The service is quick, reliable and reasonably priced. I highly recommend The Plumbing Joint!
Elizabeth B.
Elizabeth B.
04/12/2018 12:00:00 SA
These guys were great. Fast reliable service and most importantly I felt comfortable with them in my home.
Katrice S.
Katrice S.
5/18/2018
My kitchen sink was plugged up, so I contacted The Plumbing Joint at about 8am on a Monday morning.  They said they would send someone out to look at it between 9am-12pm the same day.  Two gentlemen arrived at 11:15am, diagnosed the problem (the p valve needed to be cleaned out because it had food stuck in the pipe from the garbage disposal), and left about 11:45am.  One of the guys even gave me advice, which was to throw away food in the garbage and only pour residual food from plates in the garbage disposal.  He said that would prevent this from happening in the future.  This is way better service than I received from The Plumbing Joint back in 2015 when I gave them a poor Yelp rating.  But because of staffing changes, business has improved and I'm now happy with their service!
Trinh E.
Trinh E.
4/30/2016
I do NOT recommend this Plumbing Joint...

- If there is an option for 0 start i would do it.... too bad there is not an option...Totally agree with Alyssa H. below... They use the GPS tracking in the trucks to charge whatever they want based on how long the truck is AT YOUR HOUSE.
- A worst business I ever known... HIS 24hr service line was not even work until I told him to fix it.... YOUR WELCOME TPJ....

COST:
********* $99 for ARRIVAL, $49 for EVERY 15 MINUTES..... NOT EVERY HOUR... ***********

- He Came in to fix my stop heating water heater... replaced the upper and lower thermostats... and they stopped working after less than 24hrs after ....
- I called back the first thing on SATURDAY MORNING ... he said SORRY I DONT HAVE ANY TANK IN MY TRUCK TODAY ??? ( a water heater service place is telling me he has no tank? Did I just hear something like Starbuck is out of coffee today? )
- I said at least come and check if it was the mistake from installing the thermostats... he called back after 10mins and said... sorry no, I dont have anybody available today, but MONDAY
----- IRRESPONSIBLE business... just as same level as people from Craigslist...

Wasted my $328 dollars for NOTHING...

I do NOT recommend this Plumbing Joint... SAVE your money for LOWE/ HOME DEPOT tech.... they charge ~ $1140 for a new replacement installation at my area (Lynnwood WA)  for electric 50gal one Whilpool Tank.... His quote was $1200....
Rachel E.
Rachel E.
11/07/2018 12:00:00 SA
The Plumbing Joint could not be better! They are so kind, prompt and thorough. We appreciated their extensive note taking on our account and viewing previous history. Very detail oriented! We will definitely be using them in the future.
Studio116.us S.
Studio116.us S.
05/01/2019 12:00:00 SA
They came out and did the work promptly which I really appreciated! It did seem rather expensive for 20, or 30 minutes of work . . . $220. This may be the going rate now though in Seattle.
Anna S.
Anna S.
5/30/2020
We were in the middle of a bathroom demo and one of the valves was broken on the tub to stop the water flowing. We were facing a full day with the water being shut off but luckily I called the Plumbing Joint and they had someone out in 30 minutes to cap off everything. Took maybe 30 minutes, was charged a fair price and then we resumed our demo work. Couldn't be happier with the service, and everyone here from the receptionist to the plumber is always a pleasure to work with.
L L.
L L.
03/10/2019 12:00:00 SA
We have been customers of TPJ for 30 years now (needing various services), so that speaks for itself!  The business and employees are professional, well-experienced, and friendly.  The only reason I didn't give 5 stars is the expense, but in my mind the confidence I have when the job is done is worth it!
Kristy S.
Kristy S.
07/05/2018 12:00:00 SA
The plumbing joint was amazing! They had friendly staff and come to my appointment on time.
I would recommend them to all my friends as they did such a great job re-plumbing my house.
If I could give more than 5 stars I would.
Ned K.
Ned K.
6/30/2018
Cameron arrived on time and not only fixed the current problem, but inspected the other water line and found that it was close to also failing.  He fixed both and saved us and him another trip in the not-to distant future.  He was very efficient and comfortable to be around.  We will use him and the Plumbing Joint again when needs arise.  

Ned K.
Bellevue
Mark J.
Mark J.
05/03/2020 12:00:00 SA
We used The Plumbing Joint previously when we replaced all our interior shutoff valves and hoses and were very pleased with the cost and service. This time was to replace an exterior hose bib and we were again very pleased with the service and cost. We highly recommend The Plumbing Joint!
Kyrie G.
Kyrie G.
5/30/2018
I came home from a week of vacation to find a leak under my kitchen sink (that my roommate neglected to inform me about) and wasn't sure what to do. The Plumbing Joint was prompt, professional and put my mind at ease. Thanks guys for all your help!
Margaret S.
Margaret S.
02/12/2020 12:00:00 SA
The drain in my garage floor wasn't draining.  They came the day after I called them and removed the cap that some previous owner had put on the drain.  Simple fix, but they were timely, efficient, and nice.
O D.
O D.
02/03/2015 12:00:00 SA
Had them out to replace a kitchen faucet. 'Can't you do that yourself?' You ask?  Yes, but figured I'd hire someone because I didn't want any headaches while on paternity leave. Guy shows up on time as promised, removes old faucet then loses a piece for the new faucet! Promises to come back the following day. Now I'm out a kitchen faucet...

I went to the store, bought the piece, installed on my own...

They still charged me for his time.

Understandable.

Should also be understandable that I will never call them for anything again.
Travis S.
Travis S.
01/01/2015 12:00:00 SA
These guys were a breath fresh air after dealing with other plumbing companies. They were very helpful, gave me any information I asked for and didnt try to hide anything they were doing. If I wanted to do any of the repairs to my main sewer line, they were more than happy to oblige.
They appear to want customers for life instead of squeezing anything they can get from you.
If you dont care and want to be taken advantage of, call beacon or mr rooter.
Antony E.
Antony E.
5/24/2019
Amazing experience again. Called to have them look at a leak in my condo. Showed up on time-found out where the problem was coming from/helped resolve the issue. Will use again
N. V.
N. V.
02/05/2019 12:00:00 SA
After trying to get several plumbers on the phone I found a recommendation on a local FB group for the PJ and gave them a call. They were prompt on the phone, and they were clear and upfront about their costs and time. They came the same morning to fix a leaky kitchen faucet, amazing. Robert was professional and quick and got the job done. Will definitely call again for any plumbing issues.
Julie R.
Julie R.
7/25/2016
SLOW SLOW SLOW and EXPENSIVE  $500 to just hook up a sink and faucet. Paid $50 per quarter hour including $50 for the 15 minutes it took him to write up the bill. A real rip off.  I asked for $50 off through a Better Business Bureau complaint. Not only did they not comply but the BBB didn't even include it in their online register of complaints.  Is someone paying off someone here????  My complaint and the complaint of Vicki P did not show up at BBB website.

Go get the handy neighbor before you use these robbers.
Catherine D.
Catherine D.
4/25/2018
I had a leak (a flood!) under my kitchen sink due to what I suspected was a poor installation (by a friend of a friend ).  I called The Plumbing Joint at noon and was told someone could be out by no later than 3.  Tyler and Ivy arrived at 1:30.  Tyler quickly assessed the situation and pointed out several issues.  He recommended that the sink be re-plumbed, starting from the main under the house.  I agreed and Tyler and Ivy were done by 3.  The sink is now connected properly and the plumbing is of course, functional, and now very neat and organized.  Yay!
Rache P.
Rache P.
04/11/2018 12:00:00 SA
I have used the plumbing joint probably 5-6 times since I opened my restaurant. They have always been very friendly, helpful, quick and on time. I had to call them for emergency service one night, they were in and out within an hour and that included travel time. All pricing is very fair in this market. I really have nothing bad to say about them!
Pat D.
Pat D.
7/30/2019
I sent in review a while ago, Randy P responded. I sent him a LETTER and no response. $800.00 sink install insane. Plumber, if he was one complained from the start. Took him too much time running out to his truck. When we complained and asked for someone to drive 5 minutes to look at the mess, they said, we have pictures. Omg, what else did he take pics of instead of doing his job. DO NOT HIRE.
Laura P.
Laura P.
5/21/2018
We had an emergency break in an outside water line that caused quite a panic.   We called The Plumbing Joint and they were out in less than an hour, fixed the problem in less than 30 minutes.  What great customer service!  Would highly recommend for anyone with an emergency.
Rachelle C.
Rachelle C.
06/02/2019 12:00:00 SA
I called The Plumbing Joint on the morning of May 21st because the inners of my toilet had stopped working. They came out in the afternoon, the same day, and actually earlier than the scheduled time. The two men were polite and presentable looking , and more importantly, they fixed the toilet in no time. I highly recommend The Plumbing Joint.
Judi C.
Judi C.
10/03/2018 12:00:00 SA
I've used this company for about 6 years now. There usually no wait for an appointment. I like that the plumbers take time to educate me on their repair work. They are always on time and very helpful. Their quality and professionalism is much appreciated!
Harold S.
Harold S.
5/15/2019
Several really great things: (1) Came a few hours after the call.  (2) Was extremely helpful in solving the problem. The problem involved parts whose identity was unknown.  Took photos, sent them to the parts person, and initiated a parts identification process. (3) Later, when it was learned that parts were unavailable, sought  alternate parts in order to solve the problem. (4) To solve a new problem identified after the plumber left, the plumber contacted me by phone and had me take photos of the faucets to identify parts so that they would be on the truck when he returned.  Service was way beyond what I had expected.  The issues were difficult, and the problem will be solved with certainty.
Tristan L.
Tristan L.
4/18/2019
We've used TPJ several times now for leaky pipes and connections and to take a look at a water heater that kept turning off (pilot light).  They're prompt, thorough, and customer service has been great.  TPJ will be who we call next time - no complaints.
Alyssa H.
Alyssa H.
12/30/2015
I do NOT recommend The Plumbing Joint. They use the GPS tracking in the trucks to charge whatever they want based on how long the truck is AT YOUR HOUSE. Not working, just sitting there waiting for their next job. Charged us for 2x as long just because His GPS says he was there from 8:47 to 9:14. It's your word against their GPS.. you can guess who wins. Please do yourself a favor and call someone else.
Vicki P.
Vicki P.
3/25/2015
We are writing this after a cooling off period in order that we may submit a fair review.  Here's our story.  In February, we called The Plumbing Joint because they are a local business and just down the block from us.  We initiated our contact with a sense of trust, knowing that this was a local business.  We regret not reading YELP prior to our call.  

Long story short, they charged us $314 for just over an hour's work and that did not include the parts.  Our bill for a simple bathtub valve replacement was $486!  We were shocked at the price, and the attitude we were met with when we stopped by to clarify the bill.  

Thank goodness for YELP so that we may have a voice in all business practices.  We are in total agreement with the previous review on The Plumbing Joint...it is hard for us to believe that they can exist as a business with these questionable business practices.  We will never use them again and hope to warn others in the hood to shop around.

We're going to contact the Better Business Bureau when we are done with this post.  

Hope this helps all of you.
Katie D.
Katie D.
08/07/2016 12:00:00 SA
Do not hire them. We had a blocked kitchen sink, they spent almost 2 hours cleaning out the pipes at $49 per 1/4 of the hour, seriously take your time...plus charged us for stupid expenses like latex gloves, paper towels and in less than a week later the sink backed up again. They don't guarantee drainage since they can't determine what went down the drain but were willing to come back out at overtime charges. Such a waste of money and they don't even try to stand by their work. Wish we would of seen the Yelp reviews before hiring them. How are they even still in business???
Rick R.
Rick R.
09/12/2017 12:00:00 SA
The work was completed to satisfaction.  There was an issue that arose and I shared what I thought should be done.  The next day, I heard they agreed.  The manner in which issues are resolved is more important to me than the job itself because everyone makes mistakes.  It's how they take care of mistakes that make a company good.
Joyce R.
Joyce R.
1/31/2019
It was a small job on the shower faucet.  They handled it well but were quite expensive.
Jim R.
Jim R.
8/28/2017
We have used them a couple of times, and they have always been prompt and taken care of the problems.  All plumbers are expensive, but they charged us a LOT less than another company we tried!  We will call them again when we have a need.
K D.
K D.
5/29/2018
We used the Plumbing Joint to fix a leak in our kitchen sink.  A couple other neighbors recommended the business. They came out that day and fixed the problem.  Great customer service!
Bilk K.
Bilk K.
01/03/2019 12:00:00 SA
Plumber was on time, they were very well coordinated and helpful.  Work was done fast and professional.
Liz E.
Liz E.
11/27/2018
The Plumbing Joint is my go to plumbing service provider.  They always promptly update me on the arrival time and the plumbers are courteous and professional.  I appreciate the helpful hints that are provided by the plumbers about maintenance of the drains and ways to keep everything running smoothly.  I highly recommend their service!
Glen F.
Glen F.
6/30/2017
We have used them for many years on various smaller plumbing projects, so when our side-sewer project was messed up by another contractor we called the Plumbing Joint.  The next day they were able to get us a functioning side-sewer, and completed the remaining work within a couple days.  Everything was done correctly, and we are very happy with the work.
Emily D.
Emily D.
3/15/2017
God, I should have read the reviews on these guys before hiring them. But of course, when plumbing work comes up you often need whoever you can get as soon as possible, and such was the case this time. Working with this company was miserable, in nearly every step of the way. They just do not care about their customers, and seem to rip them off at every opportunity. I'm still in the market for a good plumber if you know of any!
Here is what happened: One evening we discovered that the pipe coming out of the ground behind the house, at my rental property, had sprung a leak. The water company came and shut off water to the property. It was dark by this time, but I called around to see about plumbers and rates. These guys had ABSOLUTELY EXORBITANT evening rates, as in they charged hundreds of dollars just for the drive over, and hundreds for each 15 minutes after arrival. Screw that. So first thing the next morning, I called and asked them to send a plumber at their normal rate, which is $99 for the first 15 minutes, and $49 every 15 minutes after that. They told me that a plumber would be there a little after 8.
I went to meet him at the rental house at 8. I knew he might be a few minutes late because of traffic, so I brought my dog to walk her around a bit while I waited. At 8:25 he called me to say he'd be there in 20 minutes. I said, Okaaay, but I've been waiting for you for 25 minutes already... He said he had *just* been given the call about the job. Like, the secretary forgot to let anybody know to come meet me? OK, so he finally shows up at 8:43 (it's right on my receipt, so I know the exact time). After I had been waiting in the cold for over 40 minutes, but whatever.
I show him the problem, where the pipe is leaking. The exposed pipe is wrapped in bicycle tubing over duct tape, from previous patch jobs. He instead decides to replace the nozzle, or hose bib as it looks like it's called, thinking that it would be an easy fix, if that's all that's leaking. I was like, well, I'm just a girl, what do I know? So he fixes the hose bib, and finally turns the water on to test his handiwork. the pipe sprays water all around, as it should since he actually did nothing to repair it. Probably 15 minutes have gone by. That just cost me $100 plus parts, and he has done nothing. Finally he believes me about where the leak is located, and he gets to work. He is friendly and chatty, and spends a long time digging to the bottom of this pipe connection. I figure, someone who likes to chat that much is surely not going to charge me for every minute of his time? I was so wrong.
Finally, he replaces the pipe. Then, he has to take the new hose bib off the old pipe and put it on the new pipe. Fill in the hole. Turn back on the water. Finally we're done??
No :(
Now he goes to his truck and spends 20 MINUTES, while I stand in the cold, looking through his parts book so he can figure out what the codes are for all the parts he has to charge me for. And you know what? He hadn't worked for a few days, and said it looked like someone had changed the order of the pages around. It took him longer than usual. He charged me for this time, because that is the policy of this incredible company. That I will never hire again.
I called to complain the next day, about the lateness, about fixing the wrong part, and about being charged for time spent not working. They assured me my message would be relayed, and I would get a call back. Three weeks go by, never heard back. I called again, and was told the same thing. Hours later this time, some guy does finally call me back. This time I have another thing to complain about, since my first message was lost...  
The Plumbing Joint guy has no sympathy. With every issue I address, he says either that's just our policy or I'll have to talk to the receptionist about that and get back to you or I'll have to ask the plumber about that and get back to you. This was two days ago, and no one is getting back to me.
These guys are the worst in every way.
Oh, except that my pipe doesn't leak anymore. $403 later. And I found out from a friend that he could have put a real patch on the pipe instead of digging it out and replacing it, which would have cost a few hundred less. The plumber from The Plumbing Joint never even suggested such an easy fix.
Jason G.
Jason G.
8/14/2018
We've used a few different plumbers recently and we tried The Plumbing Joint based on recommendations.  The plumber actually called to come earlier (wow!) and evaluated a few problems we were having.  Although he was unable to identify one problem, he fixed the other issues very easily and efficiently.  We'll be using The Plumbing Joint again.
Jacqueline C.
Jacqueline C.
03/08/2017 12:00:00 SA
We called to schedule an appointment at 6:30am this morning. Matthew was at our house at 8am & done just over an hour later. He was very nice & helpful. We would use them again & would recommend them to anyone. Thanks Matthew! :)
Justin V.
Justin V.
08/03/2018 12:00:00 SA
Both of my experiences with this company have been positive. The technicians know what they're doing and are upfront about pricing, time, etc. They have been able to respond quickly to urgent situations when other local companies were booked up.
Dianne S.
Dianne S.
6/18/2018
We have used the Plumbing Joint twice, once for a plugged septic line and once for a leak in a hot water line going to the kitchen sink. They have been very efficient each time in solving the problem which is important when paying for each 15 minutes of service. The 24/7 availability was important when one service occurred on the weekend. Would not hesitate to recommend them for your plumbing emergencies.
Karen A.
Karen A.
05/02/2018 12:00:00 SA
Plumbers were very informative on what repair was needed as well as how they were going to fix it.  Job done well and expedited.
Meghan S.
Meghan S.
9/27/2016
Dont give these guys business! We gave TPJ a huge job this Summer installing a home filtration system (WHICH WASNT DONE PERFECTLY BUT WE WERE CONTENT) and tried to give them even more business only for them to treat us horribly. We called to see if they'd come out to see what needed to be done and were assured it would be only $49 if we didnt do the job that day. The plumber came, spent 10 minutes, if even and told us it would be extensive work and over $1500 so we said we needed to wait. He then proceeded to charge us $162 for his 10 minutes, argued with us on our property and threatened us. Thats the thanks we get for attempting to give this company more business. DO NOT US THE PLUMBING JOINT! THEY COULD CARE LESS ABOUT HOW THEY TREAT THEIR CUSTOMERS!
Nicassia E.
Nicassia E.
10/29/2016
I came from work and noticed water on the garage floor. It looked like it came from my water heater so I decided to call this company. I was told that they will send one of their people between 3 to 5. I waited and followed up with their office since their was no show past 5:30. I guess I was forgotten. So I called again and finally they send one past 6:00 pm. Immediately Their guy removed the padding that covers the hose and said their was no leak and the water heater is done. Since he is the professional, i agreed with him and scheduled an installation of a new unit this coming Monday or Tuesday. Anyway, he drained the water from the tank and wrapped up with my payment of $180.00. The next morning we woke up with bad flooding in the garage, so I called them twice and they told me to pay again to have them come again to look at it. I mentioned my desperation for their help because of so much water flowing from the top of hose. I expected from them professionalism and customer value, after all I have scheduled them to install a new unit. I guess it is all about money more than the pride of their work and the customer experience. I am so tired cleaning up today and learned from neighbor to shut the main line outside. I wish my husband was alive and he would be able to describe 'their actions to their face'. Don't use them! If you have the same experience  with them, report them to BBB!
Adam S.
Adam S.
2/19/2016
Plumbing Joint is a mediocre plumbing company that charges WAY to much for anything.  A 15 minute job to camera a line cost us 607.73, and there was no repair made by them.  Their office is adjacent to our building, so the $607 was especially excessive.  I would NOT recommend this plumber.
Aimee S.
Aimee S.
04/05/2014 12:00:00 SA
I have relied on The Plumbing Joint for over a decade for small jobs and large, and recommend them highly.  They worked on our basement remodel about 12 years ago, installed a sump pump in the basement and redid all the old plumbing  in our house from the meter in.  They were the best of all the contractors we had on that job.  Today we had a seal on our sump leaking and someone was able to come out within an hour of our call on a Saturday, and fixed the problem in under half an hour.  He was polite, efficient, and had the right part for our job in the truck with him.  We remain very happy with The Plumbing Joint and will call on them again without hesitation in the future.
Charlie S.
Charlie S.
10/21/2015
Researched their website and picked them since they are a renton chamber member, got apt for hot water heater repair, they came in the 3rd hour of a 4 hour window. determined I needed a new thermocouple, maybe a new gas regulator, quoted me a total repair price of over $900+, OUCH. they wanted more than 3X the retail price, a $60 regulator at a retail store, they wanted $200, all of their labor rates were high too. I said no thank you. Guess I paid $99 for their expert? opinion. Of course they also quoted me a new unit was for $1300. they missed their tryout for future new purchases. Fix my minor repair fairly and done right the first time, and then they earn my future new purchases, my house is 27 YO and needs major overhauls of HVAC and plumbing needs. Swing and a miss here. The website says they treat all of their customers repairs with as much focus, attention as new purchases. Don't think so.
Mary B.
Mary B.
09/05/2016 12:00:00 SA
We initially got a visit from The PlumbingJoint (Renton) on August 19 for service on a broken Bosch on demand hot water heater.  Problems happen, I know...but we had another (new) water heater that could have been installed.  Now, 17 days later; we would still be waiting if not for an older senior retired plumber who came to the rescue and installed the new unit in 5 hours.  The most irritating part (besides the over $430.00 spent with The Plumbing Joint; for two visits) is the uncaring attitude.  Called to speak to the manager numerous times...no return calls.  The soonest they could fit our problem in for a third visit was a week.. Going two weeks with no hot water...crazy.  They knew and didn't care.  My advice...stay away.
Cheryl P.
Cheryl P.
6/28/2018
I have used The Plumbing Joint several times over the years and they never disappoint in their service and quality.  The last job, they went above and beyond expectations.   We had a leak in the ceiling that caused some water damage that needed repaired.  We are selling our house so timing couldn't have been worse.  We had moved out of our house so scheduling was a concern as the realtor had to be there to let them in.  They were very flexible and repaired the leak.  One week later, we had scheduled to have the ceiling repaired but the contractor found a new leak!  We were in a huge time crunch so we called The Plumbing Joint again.  They rerouted the Service Technician, Tyler and he arrived within the hour, fixed it in about 25 minutes and we were able to get the ceiling repaired as well.  I highly recommend calling The Plumbing Joint for your repairs!  Kudos to Rachel also for all the help making this happen!
Annie D.
Annie D.
6/14/2018
I have used The Plumbing Joint twice in the past year, and I highly recommend them! They are professional and courteous, and quick with their response times. Their work is exemplary. Last year we needed a lot of work done on our aging home. We upgraded all of the plumbing fixtures in our restrooms and kitchen. The Plumbing Joint gave us competitive pricing that was half of the quotes we had received from several other plumbers. They installed all of the new fixtures, changed out our main water shutoff that had never worked since we bought our home, and cleaned out our kitchen drain, which was full of junk from the past 30 years. This summer we called them again when I mistakenly put WAY too many egg shells down the disposal and clogged it again. Cameron came out within an hour of my call and quickly snaked the drain to get it back in working order. I highly recommend The Plumbing Joint, and intend to call them in the future for any additional plumbing needs!
Raymond W.
Raymond W.
9/19/2013
As a property manager it is very important to have a plumber that I can trust to be on time, courteous and charge a fair price.  From Renton to Bellevue to Bothell, The Plumbing Joint has always been there for me at a reasonable price.  They charge an hourly rate so I know I'm getting what I paid for.  Thank you for all of your service.
Heather E.
Heather E.
5/14/2013
After another plumbing company came out and was unable to find a sewer blockage and charged me $1500 I called the guys at The Plumbing Joint. It was 8 a clock at night!! The guys met us the next morning bright and early  and found the problem in two hours!!  They spent two days and fixed a terrible mess. I can't say enough on how professional and dependable they were. I would recommend them to family and friends
dennis w.
dennis w.
09/07/2011 12:00:00 SA
Had them install a garbage disposal, 2 hook ups under the sink, dishwasher and faucet. Could not complete the garbage disposal hook up because they were not certified electricians. Union Plumber could not screw 2 wire nuts together. Pathetic! They also did not have the hose adapter that is needed for a whirlpool dishwasher. I had to install that myself. The bill was $879.00. That is outrageous!!!! Heed this warning....Do not use this company. They will they will gouge you!!!
Jonney S.
Jonney S.
4/28/2012
These guys ROCK!!!!!!!!!!!!!!!!  Excellent service and great attitudes
Keegan M.
Keegan M.
12/26/2008
These guys were out to replace a dripping pipe behind my fridge today. David was professional, quick, and knowledgeable. TPJ was the only place that would give me a quote by phone ($90 for first 15 minutes and $35 for each subsequent 15 minutes--this repair plus some follow-up work checking pressure and a Pressure Reduction Valve in our garage took a little less than 30 minutes and we were charged $168 total with tax and an environmental recovery fee of $10 plus the cost of the part, $19.99). Since they are close (only 5-10 blocks from my house), they showed up within an hour as promised. I recommend going with this place for anything quick you need done plumbing-wise.

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