Our costs to hire Stellar Plumbing, we were out about $135 in parts they ruined and the weeks it took waiting for them to return calls and then hiring others to do the job right.
I have worked with contractors including plumbers for over 10 years. Our two regular guys were busy so I checked yelp. I saw the good reviews so I hired Stellar Plumbing to set a tub in concrete.
He showed up, but he didn't set the tub in concrete. He did not dry fit (e.g. put it in place without gluing it) the tub into the space nor the drain kit to the tub. Instead with the tub not yet in the correct location he attached the drain pipe to the abs stub coming out of the floor and glued everything together. Only then did he go to put the tub in place and found out the tub didn't fit in the space (the alcove back wall was a little too narrow). He said anyone could finish the job and when I said what about setting the tub in concrete, that this is what he had been hired to do, he seemed very surprised, like he never knew that. Then he proceeded to call the boss to discuss the job in detail (what he did, what he could not do, what was being done next, etc.). Now if this is supposed to be a one man company, who was at the job site and who was the boss he was calling to discuss what he had done and what he should do next?
I was very skeptical if the portion of work that as done had been done right because if the drain pipe for the overflow & drain openings are off 1/4 you are forcing the abs into place and fastening it there (e.g. it is being stressed forever and will fail early) or worse if you have to tilt it some to get the abs to be flush with the tub wall it does not create a good seal with the installer just hoping that the gaskets will fill in the difference enough to make it work (e.g. one side of the gasket is over-tight against the tub wall and the other one is just barely tight against the tub wall).
When I expressed concern with the work having been done in this order (I have never seen it done in this order nor would I do it in that order myself because of the problems it caused), he replied I am a professional. A professional would have a discussed the issue, just saying that doesn't mean he knows how or does a good job.
I wanted to give Stellar plumbing the benefit of the doubt so I left things as we will widen the alcove back corner and then call him about the next step. Well, when I checked the work done (putting the drain kit on and ptrap in and attaching it to the pipe coming from the house).
I found severe problems which resulted in the entire work done needing to be ripped out and redone. The reasons why:
1) They violated the plumbing code by using the wrong fittings in the wrong places so it would never pass an inspection and be a place that is would be prone to clogs in the future. Note: We had provided a number of fittings of which at least 3 configurations could have been put in that would not have violated plumbing code.
2) He didn't bother to dry fit the drain kit to the tub before he glued it and it turns out though it was adjustable in length, the horizontal piece under the drain at the shortest length was 3/4 too long and would never fit. The drain kit & tub were from the same manufacturer and sold as working together but it would never work (the manufacturer said just take it back and get a different style).
I called Stellar plumbing several times over several days and left two messages but never got a call back. We gave up after a week and had someone else cut out his work and put in new parts that were to code and fit and do the original job that Stellar plumbing was hired for - setting the tub in concrete. He sent a bill for 2 hours of work, he should have showed up, spent 15 minutes dry-fitting the tub in the alcove, and left without doing any other work.
He finally called a few weeks later asking for his money, the issues were explained, he would not discuss them and I told him I knew a couple of the pluming inspection supervisors and we can run it by them, he just talked a lot of nonsense without listening or having a back and forth conversation - I think he was drunk.
Our costs to hire Stellar plumbing:
@$65 - the drain kit that has been glued to abs and could not be returned.
@$20 - abs parts we supplied and he glued together so they could not be reused.
@50 - money spent on workers to help him move the tub in place and to manage his work.
If you don't know plumbing codes or best plumbing practices, do not hire Stellar plumbing. Your cost would be @$500 to tear out the walls and clean up the mildew/mold/dryrot caused by leaks in the abs pipe and then pay to have it all done again.