Rain City Plumbing

I had a very pleasant experience with Rain City Plumbing. Their office was responsive when I contacted them, and I really appreciate that they were able to come out to see my condo to give me a free estimate. I contacted multiple other plumbers and they all charged $35-150 just to visit and give an estimate (they waived this fee if you chose to hire them, which I think is their strategy).

Rain City Plumbing was able to come out and take a look at my shower quickly, and they gave me very clear and transparent estimates for how much it might cost. The two gentlemen who came by were uniformed, neat, and very polite and patient when explaining things to me. They were respectful of my home, and took off their shoes without me asking (when they needed to go further into a carpeted area to look at the back of my wall). They also followed up with me later to offer me a discount on the cost of parts. When I told them I was waiting to hear back from some of the other plumbers I had contacted, they were understanding and they actually recommended that I shop around and get quotes. I really appreciate that they were very willing to educate me as a new home owner, instead of trying to take advantage of me.

While I didn't hire Rain City Plumbing to work on my job in the end, it was purely because I got a more competitive rate elsewhere. I still would highly rate Rain City Plumbing because of the great customer service I received. Thank you!

An interior pipe broke recently and we were recommended to call Rain City. I was hoping they could come out that day seeing as we only have one bathroom. I called twice, both times they took all our information, and the second time they assured me someone would call in an hour.

It's now Monday, three days later, and they have never bothered to call back. Not once. A courtesy call to let us know they were too busy would have been nice.  Why is that so hard?

Anyway, going with a different company who has worked very hard to make sure we know when they are coming (today) and if they will be delayed.

Spent 30 minutes at my home reviewing basement remodel plans. Never provided an estimate and never returned my phone calls. Obviously, we will not be using this business, nor would I ever recommend them.

Rain City is professional, knowledgeable, friendly, and honest. We received so many estimates for plumbing repairs and misinformation about what really needed to be done, and then Rain City came out and actually assessed the plumbing. Khlaeb and Phillip provided options with reasonable prices. They installed a pressure regulator valve, shut-off valve, and repipe  in a few hours. They're so efficient, and the quality of work is great!. I will definitely call them for all our future plumbing needs. Also, thank you to Cheryl, the Scheduler. She went the extra step to answer a question for me. 10/10 overall experience.

I don't leave a lot of yelp reviews, so in order for me to do that I have to really have had a great experience. Rain City was able to get out quickly, work with my schedule, and ensure the job was done right. They even answered questions about my plumbing and warned me about some issues I already had previously confirmed by a home inspector. They were even able to find my water shutoff -- the home inspector wasn't able to find one!

They were communicative, helpful, and relatively inexpensive. They were local and mindful. I've got myself a new plumber for life now for sure. Just fantastic all around.

Rarely if ever have I had 5 star service with a home repair. Lets just say there is a first time for everything! Caleb went above and beyond to ensure the installation was done well.  He was timely, knowledgeable,  organized and cleaned everything when complete.  I would definitely utilize Rain City Plumbing again!

I haven't used the services of this company, but I wanted to warn people because I would want to know this info. Yesterday at a local Burien Mexican restaurant (La Costa) while the news on the overhead tvs reported on migrants being flown to NYC by cowardly red state governors, I had the distinct non-pleasure of watching and hearing a group of 4 from this company (some wearing company hats and t shirts, which is how I figured out who this company was) laughing loudly and cackling about this news, joking and making disparaging comments about Hillary over and over again and laughing and basically high giving over the hilarity of asylum seeking migrants being flown to other states. Be warned that these are the people you're letting in your house if you use this company. Wouldn't use this company now, and never will

I hire rain city to do my water heater and #khaleb and his friend did the job. They were friendly professionally organized. Add me to yo main costumer I am gone be calling you guys next time!

They came to replace indoor plumbing, replace the hot water tank, haul away the old one, and replace the kitchen sink drain line to the main sewer.
They were honest, on-time, courteous, had an awesome estimate, and did awesome work, and cleaned up beautifully as promised. Will diffidently use these guys again, wonderful plumbers, and they really know what they are doing. I simply can not say enough great things about them!

We had a kitchen plumbing need and Sean and Darren came very quickly and solved the problem.  Their service was friendly and professional.

We had a very nice experience with the crew last month and are pleased with how the bidding process and installation went. Sean and his helper did our initial bid and through a several week process of emails and calls, he kept in contact until we were ready to have the work performed. They were prompt and professional and from other bids that we had received, the pricing was more than fair for the scope of work. As for future plumbing projects, we will be requesting this crew again. Cheers.

I had a big hair clog. They fixed in no time. Polite, friendly and willing to explain how the snake works and the probable reason it was clogged.

Spence and his crew did a great job at repiping our whole house's supply. We walked through to do the initial scoping; he explained everything carefully and in terms I understood. He made some good suggestions, including the addition of a hot-water recirculator, which was a huge quality-of-life upgrade for our house. We also really like the new kitchen sink he had suggested, when we said we wanted an upgrade there.

When I need a plumber again, I'll be calling Rain City.

I live in a small condo and decided to replace my toilet as well as my kitchen sink. Rain City Plumbing was fantastic. They were very attentive to every small detail. They actually came out to the condo with a new sink, and discovered a very very tiny crack in the enamel. I might not have noticed if it they had not pointed it out. Rather than installing that sink, we rescheduled the install later with a different, new, perfect sink. They were always timely, and the new sink and toilet look gorgeous and work perfectly! I have a beautiful cast iron with enamel Kohler sink and an American Standard low-flush (water conservation) toilet.

Installed complicated, high-end rough-ins, pipe and fixtures without the sky is falling mentality of other plumbers bidding the work. We have worked with probably every plumber in town and Rain City is the best.

I hired Rain City to install a new water heater, a pressure reducing valve, and a home run manifold system. They also replaced my kitchen drain lines and ran it through the basement wall instead of across the basement ceiling. Spence at Rain City who did the estimate and supervised the job was professional, friendly, knowledgeable and great to work with. Antonio who performed most of the work was amazing.  The plumbing is very tidy, which isn;t always easy in a 1920s house with non-standard dimensions.  When I am ready for my next project, I am definitely hiring Rain City again.

If I could give Raincity 10 stars I would. I purchased an older home and decided to do a complete remodel. I had a few plumbing companies do work on my house and I can tell you that out of all of the Raincity was by far the best. Cheryl is very friendly and has great customer service. She really went above and beyond to make sure that everything I needed was done and done as quickly as possible. Raincity installed a second bathroom in my basement and it looks amazing. They even installed my compact Saniflo toilet with ease. If you want great customer service, a super fair price and top notch work then Raincity is the way to go.

After purchasing my 1939 house in Beacon Hill, I learned the hard way that the inspector missed the galvanized plumbing on the inspection and most of the plumbing would have to be replaced. I hired Rain City to replace all the galvanized with PEX as well as install a tankless water heater and run natural gas to the kitchen, fireplace, and furnace room. Spence, one of the owners, came out quickly to give and estimate and ended up walking me through the whole house, offering several solutions (beyond plumbing) to the issues I was facing while renovating an old house. At one point, HVAC and electric subcontractors were blocked by a bit of plumbing and although I wasn't on the schedule, Spence sent a guy out same day to unblock the other guys. When it came to the install, they did a phenomenal job with both the PEX and the natural gas, getting it done faster than they estimated and exactly at the price they quoted. Also, Antonio is THE MAN. Hands-down the most friendly and quality-minded guy who has worked on my home throughout the entire process. Thanks Spence, Antonio, and the whole Rain City team for the great work.

These guys are amazing. I'm a Seattle realtor and I use Spence, Jamie and their team frequently. They are always professional, timely and their work is top notch.  They answer their phone when you need them and if it's an emergency can react quickly. I have referred them numerous times to clients and I get nothing but wonderful feedback. I use them for my own home as well and was very pleased. I truly love working with these guys!

I hired Rain City Plumbing for a recent bathroom remodel. They were highly responsive from the very beginning and had a fair bid compared to other plumbers in the area that I had gotten a quote from. During the project, 2 plumbers came to my house and they were both super professional. I feel inclined to write a review since Rain City finished the project on the day they had quoted me - this was SO refreshing since other home projects I have had in the past always seem to drag out, BUT not this time! I would definitely work with this plumbing company again.

Yikes. Not a good review, and I was hoping to avoid it.

10/6/15 - Rain City contacts me after I submit a Porch.com request for a plumber.
10/12/15 - Plumber performs minor repair
1/13/16 - Finally get invoice for repair
2/18/16 - We notice another issue with the garbage disposal drainage that seems to have been caused by the repair. The repair also used a rigid pipe instead of a hose so we notice the garbage disposal can no longer be detached to inspect/clean without taking apart the piping. We notify Rain City and they agree to send someone out to fix it the next week and will keep in touch to pick a day. It's not urgent as we are mostly not in the unit, not cooking, and the kitchen sink is not being used much.
3/17/16 - Haven't heard from Rain City. The sink is seeing more use and the leak is becoming an issue. We kindly email Rain City to please pick a day to come out at their earliest convenience.
3/28/16 - No response to previous email. We ask again, this time threatening a harsh review if they don't get back to us. The leak is becoming more of an issue. Rain City replies quickly and suggests a couple times. We agree on Tuesday the 5th some time after noon.
4/5/16 - Rain City no-showed. We waited in unit from noon to 4 today. They rescheduled for the next day.
4/6/16 - Rain City no-showed again and didn't call. We're done here.

I don't typically give harsh reviews, but the Rain City dispatcher seems very disorganized and there were multiple no-shows which have been a big inconvenience. Also, the initial plumber seemed very young and inexperienced - not a knock against him necessarily, but if a mistake is made as it was in this situation I expect Rain City to quickly be able to cover and fix that up, and the weren't able to.

Judging by the other reviews here, our experience may be atypically bad, so just make sure you get firm commitments when scheduling with them (rather than sometime after noon) and be flexible, and make sure to critically check the repair job yourself when the plumber is finished.

While I cannot comment on their plumbing services, I can comment on their customer service. I was under contract for a home, and seeking ballpark estimates based on a third-party sewer inspection. I contacted several companies. And Rain City Plumbing was one of only two that chose to help me. Customer service is where it starts, and Rain City Plumbing impressed me with their timeliness and communication skill.

This company is wonderful. We recently bought a new house and they have been the best of all the companies we have interacted with (contractors, floor installers, etc.). I trust them to do any plumbing work in my home -- and I trust that they will always be professional, prompt, honest, and knowledgeable. Also, they treat their workers well and that's super important!

This team is unbelievable! They were quick to respond, offered fair pricing and did quality work for our home. They're honest, thoughtful and have your best interests at heart. I highly recommend hiring rain city plumbing for all your plumbing needs! :)

OK, five solid stars for this company. Jaime and Spence own Rain City. Spence came out in a timely fashion and I had a bid to replumb my little thousand square foot home in no time.  When I changed my mind about what type of material I wanted for the repipe I thought they might run away. Instead of doing so they simply said no problem, you still need help and redid the bid for me accordingly. They have done exactly as they said they would every step of the way. Jaime, the other owner, actually did the job himself w 2 very nice helpers. He seemed to care about his trade and it's perfection very much so. The process was seamless. They pulled my hot water heater out and replumbed it w longer temporary lines so they could work and I could be here w hot water every evening.  I have never found getting good help from the trades here in Seattle to be easy. Fifteen years I have been waiting for somebody to come along and do this job. Now it's done and I'm thrilled. I heard of them bc they impressed somebody I knew with their bidding process. Hate to say it but they probably should have picked this company. I've told everyone I can about their wonderful work and I'm telling you yelpers too. Pick these guys !

Great company---great service, great price, friendly.  Jamie even called while en route to let me know he was running a few minutes late.  He and his helper replaced my leaking hot water heater in no time, with a top of the line model.  It weighed over 300#!    No complaints here!  Won't ever consider using anyone else.  Would highly recommend.