Plumbing Experts NW

Great service and friendly installers who work quickly and  honestly.

I had my water heater replaced. I did some research and got a few bids on Yelp. Some said to just send them a picture of my current water tank and they would reply with a quote. Other said they'd like to schedule for two or more weeks out. Not only did I hear from AAA water heaters first, but they also offered a pretty fair price! I'll say it wasn't necessary the cheapest but the cheapest also only asked for brand and model info. Not strap or base setup/conditions, so I assume they would've gone up in price as those were some things that were due to be done as well.

Also when asking about of tankless heaters. (My master tub can aalmost drain a tank per fill, for example.) They listened and listed the pros and cons of it all and let me make a decision without pressure. (My houses setup required a couple situations resulting in a couple thousand dollars difference, just to install, so it was also an easy choice. But was grateful for the intel and not them just taking that as a I want a tankless and charging later.)

Overall my experience has been great with them.
So much I had them come back a couple weeks later and help with a drain in my kitchen. Surprise! Same great service men came by and found a tampon in the kitchen sink drain?!?! Whaaat Lol

They were great, you'll love them.

We were having an issue with one of our toilets. I found this business on Yelp and gave them a call. I was able to get an appointment for someone to come to the house the next day. When the plumber arrived, he took a look at our situation and immediately knew what was wrong. Instead of charging us, he explained to my husband how to fix the problem himself if he would rather choose that option. My husband was very appreciative as he would rather fix the issue himself. The issue was just as the plumber had described and my husband was able to resolve the problem.
To know that this business was not just out to make money and charge us for coming out to our house was such a relief and so appreciated.

I'm marking 4 stars because I don't want to effect the rating on this companies yelp page.

*******

Plumbing experts were the first available of the 3 different companies I had called to give an estimate on 2 gas lines being run in our home; each from the meter, one for our bbq on our back deck, the other to our gas range in the kitchen.

We had requested that we have 2 estimates written up: one with the bbq line and one without. This was stated when the appt was made over the phone as well as requested to the tech when he was here.

Unfortunately neither estimate was sent for over a week.

The receptionist/PM Roxanne who I spoke to on the phone was very friendly and accommodating. She got the estimate emailed to me quickly after requesting it, but then I had to contact them again in order to get the additional estimate that didn't have the bbq line included.

Of the 3, these guys were the most expensive estimate I received for the work. The cost was 2x more than the mid price option.

They may do great work, but we didn't get that far. I guess there is a reason people tell you to shop around for plumbing work!

I was looking to get a gas line installed to a patio and was having them give me an estimate.

The one star is because no one ever told me there would be a charge for someone to come out and give me an estimate. I received two prior estimates and neither charged me for the 10 minutes they spent with me. Granted, it was only $27.50, but still a poor business practice to not make your customer aware of it ahead of time.

They were also WAY off on their estimate. They wanted 5x more than any of my other quotes. $500 setup fee and $100 a foot for black pipe is completely unreasonable. From Lowe's a 10' 3/4 black pipe is $22 or $2.20 a foot.

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EDIT: How you handle a one star review says more about you than any of your 5 star reviews. Stop lying and own up to it. When people read this now, they're not going to see that you handled a one star review well, they're going to see you arguing on the internet.

Here's the response you should have given:

Sorry about the mixup, we try and make it a practice to make sure all of our customers know about the dispatch fee ahead of time. We'd be happy to refund you the fee or apply it to any service you perform with us. Give us a call and we'll work it out. Thanks!

That's literally all it would have taken, not the phone call or text or private messages where you are clearly just trying to get me to remove the review.

Best of luck. I hope for your company and employees sake that you learn how to handle this stuff better in the future.

Oh Wow! i can't believe that i didn't see the voicemail till just now and WOW. This type of customer service is absolutely insane. So our lovely Roxanne decided to call again and leave me an extremely interesting message. Out of the entire 1 minute message rant, she didn't apologize once or did the words sorry ever come out her mouth. She INSISTED that I'm in the wrong and the only reason why shes calling is because of the 1 star review and she insisted that whatever business i worked at, I'm not treated this unfairly like I'm treating Plumbing Experts NW. She also basically lectured me for the rest of the voicemail.
Also she was riddled with misinformation in the rest of the voicemail. (I didn't call the day of, i actually called 2 days before. WEDNESDAY), PLEADING to get me in as soon as possible, and you scheduled me for Friday since apparently ALL of Thursday was booked. I said Ok, i appreciate it and waited for the 10AM - 12PM window on Friday morning. AND YOU GUYS NO CALLED/NO SHOWED. Only when i called at 12:30 PM asking if anyone was on their way, then you told me that they were on their way. No courtesy call before, No apology, just excuses and a very insincere tone from Roxanne.
So i actually had to call a different plumber and they actually showed up in the time they said they would and fixed the problem day of. I had to pay a day of service, so thank you Plumbing Experts NW for making me spend more money. So kind of you.
To Robert:
I cannot believe you have someone in your staff that's so customer facing to behave this way. Is this how you run your business? I have the voicemail if you want to listen to it. Best of luck to you!

Edit to last review :

After completely rude and unprofessional behavior from the inspector that came out, the owner responded promptly to my concern and resolved the issue to the best of their ability.

I've used Rob before when my upstairs bathtub decided to leak down through my kitchen ceiling, and he did a great job identifying the problem and fixing it up. This time, I hired him to replace a leaky faucet in my kitchen. I had already purchased the new faucet on Amazon and he had it installed in no time. He also loves dogs, so scored major points with my lab/shepherd mix, LOL. Would highly recommend!

I got into a sticky situation with one of my plumbing projects and needed a really good plumber. Rob and his team came to the rescue!

We needed a commercial/journeyman level plumber for our restaurant plumbing which Rob is one of the few that actually hold this level of licensing for permitting and inspecting of a commercial property.

He came out, took a look at the job and had his team lined up the very next day. They were able to get the job done in half the time I was expecting as well.

Super easy to work with as well. I won't hesitate to use this company again if I ever need plumbing work done that me and my husband can figure out on our own! If you have a big tricky job- these are the guys to call!

We hired plumbing expert's northwest to help us with a clogged drain Robert did an excellent job It was very accommodating

My kiddo plugged the toilet with half a roll of toilet paper. I got onto the schedule in a timely fashion and when they showed up, they were kind, efficient and got the problem solved in no time.

Quick service and would have been reasonably priced if the work had actually been completed. (I would have called them back, but they weren't particularly professional, so it's likely faster just to take a trip to the hardware store).

Overall not impressed and will definitely be going elsewhere for future plumbing needs.

I needed a few projects done around my house shortly after I bought it. I found Rob and his team after asking around and got a referral. It was a very good choice.

Rob came out the following day with his apprentice. He provided me a written quote on site which was so refreshing to not have to wait a week and then maybe get the quote. It was just right there!

The best part was that he was able to do the work right away! Took him about 3 hours to replace my water heater and toilet. He left a quote for my hose spigot and faucet which I'm going to have him do next month after I get paid again.

You can't go wrong with this company. Good people all around!

Had a leak underneath my toilet. Scheduled a visit with Rob at 4pm same day which was great
Unfortunately ended up coming around 7. With that said i was updated with the delay way ahead of time so didn't need to leave work early. This is better than most that would not let you know. I liked it.
Once arrived he got straight to work. Immdeatly identified the problem and fixed it was friendly, clean, and professional.
I hope i never need to use a plumber again, but if i do, i will be calling him.

The good news is they came out right away when we called, the bad news is they charged us over $1,000 for a vent that wasn't needed and a video of the sewer line that they conveniently forgot to press record on. Made them come back to redo the video since we paid for it, however once they did the video they never snaked the sewage line or anything and sewage came up in the basement. Over $1,000 wasted with no results. Assuming these good reviews are family and friends, because I really don't know how anybody could be happy with their unprofessional service.

Robert and his crew are awesome. Best crew I have ever done business with. The work they do is awesome. Great job and service

Fast friendly service.  Reasonable cost for the repair of our crazy clogged toilet.  Jordan was professional and prompt.  We will be calling PENW again if we have plumbing issues.

We began a bathroom remodel of our 1950s rambler and in the course noticed lots of small rocks in the sewer line. We called PE NW and they came out to perform a camera inspection of the sewer line. They arrived promptly and we were able to view the video with the plumber as he performed the inspection. The results of the concrete sewer pipes being buried for 60 years wasn't pleasant. In the end, here's what we really appreciated in choosing PE NW to replace the line:

1) They offer/explain the available options. We could choose the cheapest (in the short run) or more expensive (saving money down the line). All of the benefits and drawbacks were very adequately explained to us and we felt very comfortable with any choice (no pressure).

2) They communicate very effectively and timely once a decision is made. We understood the timeline and all of the processes involved.

3) They work fast. The crew removed (entire sidewalk) dug out and replaced the necessary pipes in very short order and we were able to carry on with the remodel.

We really appreciate PE NW's approach to doing business and very highly recommend them.

Thanks!

Great quick friendly service. They don't try to get you for things that are not needed. Robert shows up and he told me that my problem was not a pipe water leak,  instead he found out that my refrigerator was broken and that was where the water was coming from. Thank You guys for your honesty and super quick response.

A brief history of my specialize gas water heater.  It runs radiant floor heat and daily use.  6 years ago I replaced it by The Janes in Floor Company in Mukilteo.  Every year I have it serviced by The Janes in Floor Company to purge the system of radiant floor heat.  Through those years I had few minor equipment replaced (mixing valve and expansion tank = $1213).  
In Jan 2018 I had same company to service the system, I was told by technician that I need to replace the water heater asap.  I asked him why since it's only 6 years old.  He stated that this (type) of water heater only last 7 years.  The Janes in Floor Company charges $6000 to $8000 for new water heater.
6 months later I start experienced loosing water pressure and hot water to barely warm water in the shower.  I didn't agree with the technician's opinion.  I decided to call around for other plumbing companies for 2nd opinion.  After few calls I also found out most plumbing companies does not service this (type) water heater.  I almost gave up and cave to The Janes in Floor Co. to prepare to pay $6000 or more to replace it.

Finally I reached Plumbing Masters NW in Everett.  Within 3 hours technicians Hassan and Zane came to diagnosis the problem.  30 minutes later they found the problem and provide solution to replace thermostat of the tank.  Zane also showed me the error code (light flashing from the tank) and explained what it means.  Thank you for your expertise and honesty. Now I have good water pressure and hot water for entire shower.  I would highly recommend Plumbing Master NW in Everett.

Thank you guys so much for getting our main water connection fixed !  We will tell everyone about you guys.  After calling numerous plumbers (even ones we have used in the past) they would not even schedule a time.  You guys did a wonderful job. If anyone needs a plumber this group should be your go to guy!!!  
Greatly appreciate you !!

Unfortunately, I had 3 leaks in a month. First the shower floor, then pex pipe and then ABS pipe. I called Plumbing Masters NW and every time Robert came to rescue my house in a timely manner. He is a professional plumber and knows what he is doing. He always left with a perfectly done work. His fee is not lowest, but reasonable and worth the quality of the work. With no doubt I will call him again if I have more plumbing issue (but hope not).

I had a late Friday emergency that involved a outside spigot that would not turn off.  I called and emailed every plumbing company around me with no luck.  Only Robert and his team at Plumbing Masters were available to come out late at night and assist with my potential plumbing disaster.  Robert arrived on time and took quick assessment of my situation, gave me a fair quote (that did NOT increase) and efficiently and professional repaired my problem.

As a new owner of a home I cannot tell you how pleased with the service I received.  I hope to not have any further emergencies but if I do I will for sure call Robert.  I would highly recommend!!!

Robert Thomas came over to look at my parents mobile home that was having some water leakage issues. I can't say anything but amazing! He arrived early, diagnosed are the issues we are having and delivered. I would recommend this man any day of the week for any issues-thanks Robert!!

The guys came ontime and fixed my issue in really professional way. Great customer satisfaction and would recommended to anyone.

After waiting for my landlord to get things done, I took it in my own hands and call Plumbing Masters NW. That arrived on time and got straight to work. Repairs were done in a fast and professional manner. I would not online recommend this company to everyone I know, but have them back if I ever need more work done. Robert and his helper were amazing. Thanks for your wonderful work, it's so nice having hot water again

Working with Robert at Plumbing Masters NW was efficient, professional, and affordable. We called on late Saturday to schedule and he was available to come that day - but by that time our plans had changed so we rescheduled for Monday. I received a call when Robert dispatched to our house and he fixed our toilet quickly. The whole time they were upfront and fair about costs.

When the chips are down, you find out who your friends are!  Robert and Plumbing Masters NW  pulled our chips out of the fire when our entire drain system backed up.  After making the rounds to the big rooter guys who won't give you a price until they are there at your home and think they have you over a barrel by adding on services we asked Robert to come over and evaluate and solve the problem for a reasonable fee.  Plumbing Masters NW quickly responded and just as quickly figured out how to solve the problem and did so just a quickly.  We were very pleased with their service and would not hesitate to recommend them for any plumbing problem.

When we had an emergency, when lots of folks were having problems after the first heavy rains. Robert and his son came right over. They were professional and helpful. As new home owners, they gave us several options that would not just fix the problem in the immediate but would help to prevent future problems. Prevention is better said Rob. They were great with our dog too. Only suggestion, have some of those slip on booties for your shoes when in the house! Otherwise, great job!! Will be calling them again, but hopefully not to soon ;-)

It's so difficult finding a plumber that is fair in pricing, personable and who does quality work. Robert at Plumbing Masters NW exhibited all these qualities. He also appreciated my Veteran status Military Service, and Law Enforcement service, and personally thanked me for the sacrifices involved in public service. His pricing was incredibly reasonable, considering I obtained multiple written estimates from other plumbers. He was on time, easy to contact, returned all my calls promptly, and the quality of work was excellent. The work done was a large job. We put in a new kitchen in an above ground basement. We had to cut concrete to tie into the sewer for the clothes washer drain. We had to put in new plumbing for the sink, drains, dishwasher as well. All the work was inspected by the City, and passed with no issues. He also replaced the regulator shut off valve to return proper water pressure to entire house. Robert was a pleasure to work with, and I will use his services for all future work! I highly recommend their plumbing services. Thanks again Robert and Plumbing Masters NW!
Respectfully,
Rob (Mukilteo)

We had our whole house re-piped with pecs and I couldn't be happier. We got a great deal and the guys were very friendly and did a fantastic job. I called them again to have a new shower valve installed and sink drain put in on the new bathroom we put in in the basement and again they really did a great job and was here 15 mins early and it didn't take them very long. I'm extremely happy with there work and the service I got. I highly recommend pluming masters call them, you won't be disappointed

Quick service, which is hard to get in this area, so I definitely appreciate that. The gentlemen that came out were about 20 minutes late, but it was an 8am appointment so there was probably traffic to contend with. The major downside was the cost. I was quoted over 450 dollars to change out about 6-8 inches of copper pipe. Seemed fairly unreasonable considering I provided the hose bib and already cut away the drywall to expose the plumbing. The tech just had to cut the existing pipe and crimp the new length into its place. If I had more time to spare I would have tried to get a few more quotes. At least the work is done and I don't have to worry about it anymore.

I had a big project that included coordinating with two different water municipality providers, putting in all new water lines, disconnecting from the old system and capping it, putting in new pipes, and connecting to the house system. He also put in a tie-in outdoors. Robert and his staff were professional,  quick, and efficient. I'm happy with the results and recommend them for all your plumbing needs.

Robert and Zane were extremely professional, friendly and they arrived on time.  They were able to diagnose my problem and fix it promptly as well as repair some damaged fittings.  Would highly recommend them for all plumbing related issues.  Pricing was on par with the market rates, and I didn't pay a penny over what I was quoted on the phone.  It's the people who make or break a company and Robert and Zane exceeded my expectations, they've earned all my future business.  Thanks again Plumbing Masters NW!!

Had a weekend emergency that we couldn't get anyone to respond to all day. Found Robert and his family who arrived when they said they would and completed a major repair for us. Very professional and courteous. Highly reccomend Plumbing Masters NW.

Plumbing Masters is a great company. Rob was fantastic and we couldn't be happier with their service.  They know their stuff, their forthright and upfront with their pricing in the bent over backwards to help us out.

Excellent service, fast response time, knowledgeable plumbers and more.  Hire these guys if you want the job well done and fast........

i had a clog and these guys charged me 340 to come out and snake the drain. that did nothing and they said it would cost $2000 to properly fix the problem. i had a friend come fix it for $230. will never use these guys again.