Paris Plumbing

Excellent service on replacing our kitchen faucet.  The technician was prompt, courteous, and professional.  We have old pipes, so he gave us some advice on how to flush the hot water line, and options for installing new water pipes in the house.
  The office was very helpful in scheduling the entire job.
In summary, give Paris Plumbing your business, for small jobs or large jobs !!

I know many folks have given Paris Plumbing pretty good reviews, but I suspect many have not had to deal with follow-up issues where the quality of the original work was not very good.

A few important things you should know about these guys. First off, they charge a minimum flat fee per visit of $200 (which is essentially their hourly rate). So even if you need them to unclog a toilet which would probably take them 5 minutes, it's going to cost you $200 minimum (as of 2022). Here's the other problem with Paris - they don't stand behind their work. Essentially, you have only 30 days. If something they worked on fails. After 30 days, you're screwed and will have to pay them at least another $200.

Now to our work. Paris came out last year to fix a few issues with our shower controller. First, the handle was extremely difficult to shutoff without water dripping. Second, the temperature value failed so hot water was no longer consistent. They sent Tim (a family member) out to do the work. Tim was able to fix the issue of handle turning off water, however, he needed to order a new part for the temperature controller. This first visit lasted about 30-45min and invoiced roughly $200. Once the new part came in, Tim came back to install it, which took less than 10 minutes. Ding - another $200 invoice. We probably should not have been billed the full amount for a minor follow up.

After about 6 months, the handle became difficult to shutoff again. I contacted Tim about fixing this issue as it obviously was not done adequately the first time. Tim indicated that he hurt himself and was not working at the moment, but would get back when he was better. Well, he never got back to me. I had to contact Paris again this summer and they indicated Tim no longer worked there but would send someone else out. This person Gene came out and cleaned out the part and applied some lubrication (another quick visit). Then they charged me a 3rd time for working on my shower controller. They said they only guarantee their work for 30 days. So I'm out over $600 for easy plumbing work that probably a handyman would have charged less than $100. Do NOT use Paris Plumbing unless you like to get ripped off from a company that does not stand behind their work.

Great experience!  Paris Plumbing and Ward were recommended to us by our neighbor.  We got 2 estimates and Paris Plumbing was priced very reasonably in comparison to the other company.  We had a water leak and weren't able to live in our house but Paris did an estimate and within a couple weeks they were out at our house.  They finished the job within four days and everything went super smooth.  Our contractor thought they did an excellent job and they even brought in our yard waste bin after it was picked up since they knew we weren't staying at our house without us asking.  Really appreciate them getting things done so quickly!

I called and a family member called....LAST WEEK and still response.

Communication is an insight on how one works.

I can't believe I didn't post a review earlier.. I guess I was just a bit too distracted in the moment.  I'm doing it now honestly for my own benefit: I want to be able to find this and remember who to call next time!

OK, so do y'all remember snowpocalypse in Feb 2019?  Well my garden spigot burst due to freezing and I came home from a trip to Sequim with water just GUSHING out all around the side of the house and unfortunately down under my foundation into my basement.

NOT ONLY did Lee from Paris Plumbing agree to brave the roads and come help us out (which no other plumbing company would do due to the ice!) but the charge was honestly SO reasonable--I definitely expected hundreds in emergency fees, driving in dangerous conditions fees, etc.. nope, just a small fee for his time and the new spigot.  

But on top of that.. recently (almost a year later!) I needed details about what happened from them to give to my insurance, and Stephanie (their office manager, I believe) was super nice and more than willing to find out who had helped me out and ask them if they remembered me and (because Lee did, yay!) send the relevant information over to me to forward to my insurance.  Anyway, all to say I'll definitely work with them again, and I'm sad I didn't post this earlier but trying to make up for lost time now.

We live in a condo building downtown where Paris regularly does work in several units and the common areas. We had a small problem that required a shut off valve to be added to a faucet in one of our bathrooms. Paris told us they could do it without the $175 minimum fee if we scheduled a time they would otherwise be in the building for other work. They were here for less than 5 minutes and proceeded to charge us the full $175 minimum labor. When I called to explain that we'd been told we would not be charged, Stephanie said we received wrong information. While this information came from a Paris employee, she did not care. I would not do business with them again given this utter lack of customer service and integrity.

I've had these guys out a couple times for clogged drains and such small jobs. They're very reasonable and down to earth!

We had a very mixed experience.
They were prompt, friendly and ultimately did a good job of what they did do.
They were capable and made good recommendations on how to optimize my space to facilitate future plans for the bathroom and kitchen.,
They got me into their schedule at the perfect times to facilitate blending with the timing needs of the other contractors.

But they were a little sloppy in some areas:
They estimated 2 days but it took one, but they didn't charge me any less than the original estimate.
They didn't listen to requests/instructions of placement of pipes mentioned in the estimate session and the beginning of the single day of work that would have permitted our original plan.  The crooked placement of pipes meant that our medicine cabinet could not be centered in the wall.  The same bad pipe placement kept us from creating a substantial cut out in the wall that would have allowed sunlight into part of the room that had none.

Our original contract did not include installation of trim of fixtures.  Nor was any mention made that they would do that work.
But they left the pipes in such an extended condition - jutting out 3x the required length - that they were in the way of the other contractors working in the space.

Perhaps that latter lack of consideration is normal for this industry, but I did not find that with any other contractor I've worked with on this extended project.
It was quite a surprise and a disappointment considering how thoughtful they had been in the other arenas.

I would still recommend them but be sure to be very, very clear.  
And oversee what they are doing at interim stages before certain results are irretrievably done.

We a great experience with Paris Plumbing! They were recommended to us when we called another plumber that couldn't do the job we needed. Stephanie was friendly and helpful and arranged for Jim to come out and give us a free quote for the job. Jim arrived on time and was able to give us a quote in just a few minutes. We set up the appointment with Stephanie for about a week later. The young man that came out was right on time and was courteous and professional. He finished the job quickly and correctly, and even fixed a leaking tube unrelated to this and that we had no idea about. We received our invoice a week later and it came in under our quote! Considering this is the first plumber we've needed in our new home, I'd say we found a winner!

Paris Plumbing was recommended to me by my neighbor. We've used them since we bought our home about 5 years ago.
I've never had a problem with their work until recently - and you better pray you don't have a problem when Paris Plumbing works on your house.

It looks like there are some common problems we shared with other Yelp reviewers:
- Everything is fine as long as they don't have any issues.
- Customer service is dreadful and they do not budge even when they are at fault.
- Jennifer the receptionist was disrespectful and hung up on me, too.
- They are inexplicably slow.
- They do not have the right tools to do their jobs.

We had a simple job that should have been very straightforward. They were unable to complete it because they did not have the equipment and arrived at our house nonetheless after their estimate and charged us almost the entire quote price despite doing half the work.

They told us they would return to finish the work once they found the tool, but instead of calling us to schedule a second call, we received a bill straight away.
The bill is dated due the same day that it is printed, and they threatened to send me to collections when I called to find out why they didn't return to finish the job.
That's when I was hung up on by Jennifer.

I spoke with Tim, the owner, but he had the same attitude. He offered no solutions and defended the disrespectful actions of his employees.

We'll be hiring another plumber, and our neighbor is following suit.

Tim was wonderful.  Paris gave us a great estimate, prepared us for the call, finished the work in less then thirty minutes, cleaned up completely, removed all the trash, and gave us a great price.  Much appreciated and the new faucet is working wonderfully.

Thank you Paris, Thank you Tim.

Owner was terribly rude on a discrepancy on the time spent on the job. I had asked my sister who kept accurate time on the job as I had asked her to and when confronted, he was accusatory and so offensive. I would not trust them for future work.

Paris Plumbing has been working with us for years. They figured out a toilet clog problem, cleared shower clogs, installed a new sink, even worked on the pump in our crawl space. All the plumbers there are sweet nice guys. The one drawback is they are costly. But I highly recommend if you want a job done well.

Called for estimate. Had to cancel. They said no problem, then charged me $130 for 1 minute. Unreasonable. Look elsewhere.

We are building a new ADU in our backyard and Paris plumbing was recommended by our realtor for a bid on hooking a new sewer drain line to our existing sewer line. NO big deal, right? Wrong. Tim came out to bid and seemed friendly... but that was the last I ever heard from him... SO RUDE. After several emails to him and without a response for 2 weeks, I called the office and talked with Stephanie. She said the email address I gave her was correct but he doesn't read his emails. She instructed me to send the ADU plans to her email and she would make sure he or she would get back to me. WRONG. After a couple emails and a couple weeks of waiting for her, I called the office and reached the owner. She seemed concerned with the unprofessionalism of her staff and assured me she would get to the problem and get back with an immediate response. That was 10 days ago and I have not heard a peep... SO RUDE. This company seems to be full of unprofessional people from top to bottom. I suggest you go to another plumber if you want ANY sense of urgency from a plumber. I called three other plumbers who all had bids to me within a week.

My experience with Paris plumbing defies everything I know about working with contractors. They have been prompt, helpful, kind, quick, and thorough.  I've only had a couple day wait on three different appointments, where most good contractors are 1-2 weeks. They got my new hot water heater in quickly without a complaint about the fact that it's on the third floor of this townhouse. They were in and out in 30 minutes for a few small fixes (caused by other work).

I would highly recommend them for any plumbing needs.  And family owned too!

Spot On!  Tim arrived on time to fix a pipe in our crawl space.  He was friendly and efficient.  When I called to make an appointment, Stephanie was kind and gave useful information based on a couple pictures I emailed.  I received a quote from a different plumber for $700, Tim said he would have quoted $350 and it ended up costing $198.

I manage a condo in Ballard and have used Paris numerous times and have recommended they to owners. They have always been reliable, knowledgeable and are considerably less expensive than most others. The only minor complaint I could have is that they are usually pretty busy. If it's an emergency you probably should try elsewhere. If you have a project you can plan for about a week out they are the best!

Paris Plumbing did a fine job on our residential plumbing repair.  Their office was very helpful in setting up the appointment.  Then, on the chosen day, the technician appeared promptly and fixed the problem.  We'll use them again!

Tim Paris just came out and fixed three small plumbing issues that we have been having: two leaky faucets and a shower head that wasn't working correctly.. He is friendly and personable. (and dog friendly - I suppose that is if your dog is friendly) He fixed all three things within an hour. I would use his services again in the future.

We needed a plumber. No big deal, just a leaky faucet, but I was worried. Why would anyone want to help me with a small plumbing issue when there are so many people out there with gushing pipes and leaking sewage? As it turned out, a few plumbers either didn't ring me back or returned my call hours after I was hoping to schedule an appointment. Paris Plumbing was the only company to answer my call when I placed it. The office employee was pleasant, professional, and booked an appointment to fix my leak. The plumber showed up--on time--and quoted me a price that agreed with the amount printed on the statement I later received in the mail. The leak is history.

OK, so I saved the best part for last. I couldn't find any postage stamps in the house, so stopped by the Paris Plumbing office in person to deliver my payment. I was pleasantly surprised to be greeted by three big, tail-wagging, uber-friendly dogs. Arf!

I'd rather not have future plumbing issues, but if or when I do, I'm glad Paris Plumbing is around.

My outdoor faucet in the front yard wasn't working at all. Called Paris Plumbing this morning, they were out by 1:45pm (15 minutes early). By 2:30, I had a working faucet. The guy that came out (Jesse) was very friendly and helpful. At the end of it all, I had to pay a reasonable flat fee (that would have gone to labor had it taken over an hour).

I'll definitely come back to Paris Plumbing in the future. Hopefully not too soon.

Also, the local number listed here and on their web page (parisplumbinginc.com) didn't work. I had to call their toll free number: 1-877-727-4702

We had 3 small, non-urgent projects.  Made an appointment a week in advance.  Verified the time of arrival a day before.  The plumber (Lee) arrived right on time.  We reviewed the projects and he got right to work.  Had everything handled very efficiently within 45 minutes.  Courteous, friendly, helpful with a few questions I asked.  I would HIGHLY recommend them again.

(Hey Paris- I should have gotten a picture of your cool truck with your silly font so I could be the first one to give you a picture.... )

The phone appointment setter was polite and easy to talk to.  She even called me to let me know the plumber was running about 20 minutes late.

The sinks were unclogged and draining in minutes and they even checked to see if my sump pump was working.

The price was comparable to what I've paid other plumbers.

Gene - the plumber- did a great job ( and he also has super neat handwriting that was legible!!! for me to give my landlord. )

Worst plumbing experience ever.  Plumber was asked to fix leak, and ended up going to Home Depot, bought some cheap patching compound which didn't work, and then sent an invoice for over $300.  When I called to ask them to send someone else out to fix it, person on the phone suggested I call someone else if I wasn't happy with their work.

Paris Plumbing was recommended to us by another plumber who was not a good fit for the work we needed done. We have an older house and needed a bathroom sink and toilet replaced that were from the 1940s/50s, plus a new faucet and garbage disposal installed to the kitchen, a new bathroom vanity/sink install in the basement bathroom, and a bathtub drain snake. They were fine with us sourcing some of the items ourselves  to save costs (sink, two faucets, vanity/sink unit). Paris Plumbing provided the toilet and disposal. Tim Paris was prompt, cheerful, informative, and did a great job. It was a pleasure having him in our home, and from now on they will be the first plumbers we call!

Again, Paris Plumbing came to our rescue.
We had a 'clean out' leak in our basement. Water everywhere.
Called Paris and was able to get someone scheduled.Jon was here in 2 hours and fixed the problem.
As usual, very professional from the call to the scheduler Jennifer to
Jon the fixer!...Thank you for doing such a great job!

I have had two clients now that have been unhappy with this company. I am sure they are fine as long as everything runs smooth, but if not; watch out. First client called them  to fix a plumbing issue prior to selling their house. The client told me the lady on the phone was very rude. When the guy came out to fix the issue I mentioned that to him as he said he was the Owner. He made an excuse about how she may have had a bad day. I'm sorry, but who gets to be rude to people just because you have a bad day. I just closed on another home; Seller had work done on a vacant home, buyer moves in and immediately had issues with a leaking shower (which Paris worked on). I phoned them today and spoke with Michelle. She said that it was no longer under warranty (their warranty is only 30 days even on a vacant home), but they would need to come out and look at it to determine what the issue was. Her tone was very condescending (a co-worker was right next to me and couldn't believe what a rude attitude she had). I asked for the manager and was transferred to Jennifer. I admit that I was a little frustrated, but Jennifer was worse than Michelle. She reiterated that they would need to come out to look at the situation, but also said that it was no longer under warranty. I asked her to clarify their policy aside from this for future (as I run into plumbing issues all the time with clients). She told me that she didn't need to go back and forth with me, and I told her that I just wanted to understand their policy, she told me she didn't need to go back and forth, so I asked for the Owner. She said Listen lady, and I told her My name isn't lady. at which point she hung up on me. I have been in customer service for decades and have never hung up on a customer. I will never refer them to a client again.

We have used Paris Plumbing now for several jobs.  They are a family run business and they are very responsive.  We have had both Jesse and Victor respond to our calls.  They were both very professional and were very efficient in identifying the issues and correcting the problem.  We highly recommend them and will definitely use their service in the future.

I have been remiss in writing reviews.  However, in this case, out of a bit of annoyance, I felt compelled to share.  

I have read all these great reviews for Paris Plumbing from Yelp.  I was eager for them to finally do some work for me.  I was all prepared to write a fabulous review for the fabulous job that I am sure they would have done.  Yes, they are professional in taking calls, promptly answering questions, showing up for estimates and bids, etc., etc.  For all that I give them .....  5 stars.

But (long pause and deep sigh) when it was time to schedule and determine the scope of work, they stated they could not schedule my job and wished me luck in finding another plumber.  It just ended there.  In my confusion and befuddlement  I quickly emailed back why?  A short while later, the answer came.  It was due to a big project they had so they were not taking on further work at this time. I guess the scope of my plumbing job was too small.

So I subtracted 3 stars cause they won't come out to do the great job I am sure they would have done on my plumbing project.  I left 2 stars for great communication and for pleasantly informing me they won't be taking further work.

I was having trouble with my toilet and wasn't sure if it could be fixed. TIM came from Paris Plumbing. He was very nice, polite and respectful. He was able to fix the toilet and it works like a charm! I appreciated the fact that he did not try to sell me a new toilet. He was on time, even a little early. I highly recommend them.

Full disclosure, I am in construction. I need to replace my water heater and used Yelp to get 3 bids. Paris was very freindly in setting up my appointment the next day. They came out and said I would recieve my estimate via email. After 24 hours I called and inquired about the estiamte. Someone called me back and said they were trying to find a part still. 2 others gave me a number and did not struggle with parts. I called back, thanked them for their time and told them I went with someone else.

anytime we have a leak in our home or a broken pipe, I know who to call based on my experience with Tim at Paris Plumbing. I know nothing about this stuff so I feel like I can trust Tim when he comes over to fix a leak or a broken pipe. He gets the job done quickly, with a great attitude, and does a good job communicating to me the process and what the options are. I never feel like Tim is trying to sell me on additional items that I do not need.  We've had him over the house before and he's been terrific to work with. Friendly, always takes off his shoes in our house, easy to talk to, but most importantly, he's got a wealth of experience and training so he is excellent at what he does and furthermore, we trust him greatly.  We recently had a broken sink faucet and Tim did a great job not only helping us with the fix but coming out last minute on a Friday to take care of us through the weekend until the new part arrived on Monday.  I honestly can't say enough good things about this guy except that the world needs more people like Tim. As long as he is employed by Paris Plumbing, I will continue to call Paris for any and all plumbing needs due to my wonderful, several experiences working with Tim. After getting his help a couple of times, my wife and I consider him a friend.

This company is excellent.

My water line froze and the pipes burst and their tech, Glenn (i believe), fixed the problem professionally and promptly.
Their response time was same day for both calls that I made. They even chose not to apply weekend service rates due to the fact that we had called them out once, and they were unable to fix the problem due to the fact that our water meter was frozen, and it was city property that they were unable to work on.

I have dealt with service vendors quite often, as I used to manage apartments, and the level of service was top notch compared to other companies that I have dealt with.

The owner also personally handles dispatch, which is a big plus.

Five stars.

What a great company!  I have used Paris Plumbing several times and they have always provided excellent service.  They are fairly priced and are always reliable.  Others mentioned that they only had issues with them when there was a problem.  My experience was quite the opposite.  On both jobs, there were small issues that cropped up after the job was done.  When I called to let them know, they sent their team back out immediately, without complaint, and fixed everything they needed to.  Their team was pleasant on the phone and happy to help us solve the problem.  I will definitely use them again and will recommend them to anyone.

I love these guys.  We've had them out twice.  Both times they were on time, friendly, efficient and cleaned up after themselves.  Calling plumbers out is usually a scary experience, but not for us anymore.  We have major bathroom renovations planned and know who we'll call.  
Oh, and they love dogs and were patient with my barky dogs and inquisitive cats.

I used Paris Plumbing to install a pitcher rinser in our cafe. Their technician was out fast scheduling was easy. He did a great job, quality work efficient, and the price was very affordable. I worked with Jennifer in the scheduling office and she was extremely friendly and wonderful to work with. I will definitely be using Paris Plumbing again on future projects.

I had called several companies about my disposal and many wanted to just come out and replace it without even giving me the option to look at it and potentially repair it. When I called Paris, they were booked for a few days but Michelle gave me some very helpful tips that allowed me to fix it myself. I do not need a plumber this go around thanks to her advice but next time I do I will definitely call Paris Plumbing. Thanks!

II usually use Button Plumbing and Heating, but they were booked out for a bit.  I wanted to get my outside faucets fixed, as I'd installed an outdoor irrigation system and was leaving town.  I called Paris Plumbing, as they were recommended by my neighbors.  The first time Paris stopped by, they couldn't shut off the outside water at the curb due to a faulty valve.  They did a little work, and I swallowed the hefty visit fee.  I really felt I needed the work done though, and had them out again after the water valve was fixed.  They did a little more work, and told me they needed access to the inside of my house to replace a faucet.  They consequently didn't replace the faucet.   Again...a little work and a hefty visit fee.  After it was all done, I expected to receive a bill and pay up.  The bill never came, and I forgot about it.  Finally, I got an angry call from Paris asking why I hadn't paid.  I told them I hadn't received a bill! They sent one, and I paid.  Later, I had a few minor issues I wanted examined:  replacing the outside faucet as Paris had suggested, replacing a failed studer valve that stopped entry of noxious sewer smells into my basement, and evaluating plumbing for a dish washer.  I had Button Plumbing and Heating out this time.  Jim looked at the outdoor faucet and said, bring me a crescent wrench.  He quickly tightened it and said:  You don't need a new faucet.  As you use the faucet it will loosen up.  Just tighten it once in awhile if you notice it leaking. Jim then fiddled with the Studer valve and got it working.  Finally, he took a look at the plumbing for the dishwasher and proclaimed it ready to accommodate a dishwasher.  I asked what I owed him.  He said nothing.  I've used Jim now for over ten years.  He's always given me quality, reasonably priced service, including installing a new water heater on a weekend at standard plumber's rates.  I've always regarded Jim highly, but my experience with Paris underscores what a gem Jim truly is.  I may have been an easy score for Paris, but I won't stray again as long as Button Plumbing and Heating is in business.  I hope this review helps you make an informed decision if you need a plumber.

I love, love, love Paris Plumbing!

I recently got new granite counters in my bathrooms and kitchen. After I had the new counters installed I had to wait two days to have the faucets hooked-up.

I had two different plumbers come out to take a look and give me a quote and it was clear that they were trying to rip me off since I'm a single woman. The first quote was for $1,400 and the second quote was $1,200!

Paris Plumbing saved the day! They are honest and hard working. They installed 4 faucets and hooked-up the garbage disposal all for $328!!! THANK YOU PARIS PLUMBING!!!

Now I am off to all the Better Business Bureau to complain about the other two organizations.

Our old mid-century house needed all new plumbing.  We took our neighbor's recommendation and used Paris Plumbing.  They were what every business should be.  We were thrilled with them.  Ward and his two sons came to  the job.  They were the most polite, well-mannered, and thoughtful crew I've ever worked with.  Here's some details.

1. Thorough, detailed work.  No quick fixes; they spent extra time to ensure that the work they did would last for a long time and was well-thought out.  For example, when they replaced a kitchen drain pipe, they converted the old hole in the wall to an access pipe for future snaking, entirely on their own initiative.  Another example: the pipes they put in they made sure worked around our heating ducts, and existing and future wiring.  My husband came home and looked at what they did and the first thing that came out of his mouth was Wow, they really thought this out!

2. Very reasonable costs, and even more reasonable considering what a great job they did.  I had 4 other companies come in for a quote - these guys were very price competitive.

3. I have to say this again - Ward and his sons were the most thoughtful, considerate folks I've ever had come to work at my house.  They were on time every time.  They explained everything to me, even with some of my very basic plumbing questions,  thoughtfully and carefully.  When they came to the kitchen and I was on the phone, they refrained from using loud equipment until I was done. They put drop clothes everywhere, and cleaned up after themselves to the point that I couldn't tell plumbers had been to my house.  

So if you like working with a company that does a wonderful job at a great price, support a local family-run business, and on top of it all are some of the nicest folks you'd want to meet, call Paris Plumbing.

It is so nice to deal with a professional and competent plumbing service. we had used a service that in the past was ok (Lake City Plumbing) but has failed us twice already. Just a simple drain clog which 2 weeks later clogged again. A friend recommended Paris, who scheduled us nicely and fixed the drain while replacing a part that was totally bypassed by the other plumber. We have had no problems. The technician (JRP) is highly recommended.

I had a very negative experience from this plumbing company. The plumber, Tim, overcharged me, did not give me an itemized bill, and charged me time for items he was unable to repair. When I called back to ask for a more detailed bill as I wanted to know how much each item cost and why a sink leak ended up costing almost $300, he became very defensive, yelled at me over the phone, and cursed at me.  I was shocked.  I have never ever been treated so poorly. He was a bully and lacked integrity. I do not recommend using Paris Plumbing for any services.

Paris Plumbing has installed a new water heater in my house, as well as repaired various plumbing problems in this old house (1920s) over the years for low prices on each job, but quality work as well.

Paris Plumbing is my go-to, has been for years.  They just finished a small job for me, quick, knowledgeable, reasonably priced for quality service.  Office staff is very helpful and professional too - I never call anyone else!

I agree with the other reviewers, this is really an excellent company. They are professional, honest, punctual, cooperative, and skilled and ever transaction I have had with them has been top-notch. They have the feel of a small town company.

They came highly recommended by a friend and we were very impressed! We called with a very small job and they came out within a couple days. Very prompt and courteous and our problem was quickly identified and resolved. The price was reasonable as well. We will definitely call them again!

Fantastic experience, great price. I really appreciate the service and help that Jim provided us. Honest, helpful, and took care of our leak in no time. I will absolutely use them again. I'd highly recommend Paris Plumbing to anyone needing service.

The hot water heater went out in our firm, the head partner asked me to call Paris Plumbing.  His son had used them and found them to be of great service.  We were scheduled within a few days.  What I was impressed with is we called out of the blue, never having our selves, used their services before and we were treated like lifelong customers.  The Plumber they sent out, was actually early a few minutes.  In addition we had a water line hooked up to our refrigerator and I asked if he would mind removing it, to get to the closet the hot water heater was in, and he was just fine with helping, when I went down to check out with him, he had even turned the water line back on for the fridge, and I didn't even have to ask.  He left no mess, was timely and got us up and running with hot water again.  I would recommend them to anyone who wants to save money and have on time service.

I used to go them all the time, but today I have to report how poorly they handled a situation.  I'm not sure I'll go to them again.  There are other reputable plumbing services in the area. I had ask them to fix a leak. There was a leak in a check valve between the water dispenser and another leak in a connection line between the water dispenser and water heater. Instead they took my water heater and didn't repair any leak under the sink.  I just wanted the leak fixed.   I talked to Victor and he agreed to come to fix the leak for free (that he was suppose to fix), but when I talked to Jennifer this morning, she wanted to charge me and she refused to negotiate and hung up on me. Wow.  I thought they had better business practices.  The least they could have done is replace the check valve and they won't do it, because I have to replace the whole water heater? I just wanted the leak fixed. I didn't need the water heater replaced because I was going to do that at a later date.

I did not contract Paris Plumbing directly. They came as a sub-contractor for my general contractor. My general contractor is a great guy so I trusted his judgment. I have to say that they did a pretty good job at the installation. I supplied all the hardware because the quotes I received from them were 2-3 times higher than what I could get online. Unfortunately, the shower handle kept on getting loose. When I called, they were very friendly and they suspected that the cartridge was defective. They ordered replacement part and came as scheduled. The technician was also very polite and efficient. The problem turned out to be the handle was put on too tight and the friction caused the top of the handle to loosen overtime - a very small problem. The technician did not need to replace the cartridge. Since the installation was done four months ago, I expected that they cover this under the warranty. However, they sent me a bill of $120 and put a note saying that the hardware I supplied was defective. Oh, well, I paid. The money is probably more important for them than for me. I surely will not use this company again and will not recommend them for any of my friends and family.