Leak Masters

I have a 4-plex which has two meters.  One meter includes two units (four tenants) and a laundry room, and the other meter is just for two units (one tenant, and one vacant unit).  I thought I had a hidden leak in the side with only one tenant because even though the other unit has been vacant for a couple of months, my bill showed the water usage was still three times higher than the other two, which has four tenants plus laundry room.

Jeremy came on time, and very quickly figured out that I didn't have a leak.  I was still puzzled as to why the side with only one tenant was using three times more water than the side with four tenants and a laundry room.  Jeremy was willing to troubleshoot with me, and took a second look at the meters.  He already knew which two units each meter belonged to, but this time I asked him to look at the meter readings and tell me which one was higher.  From that information, I discovered the utility company had switched the meter readings for the two accounts.  It turned out that the meter showing the larger amount of usage actually belonged to the two units with four tenants and the laundry room.  That made sense.  Problem solved. And the best part, I didn't have a leak.  

Thanks to Jeremy for being patient and willing to work with me to figure out the problem, even though it wasn't a plumbing issue.

I called the number for 'Leak Masters' but they answered the phone as Beacon Plumbing. It turns out Leak Masters is a subsidiary of Beacon Plumbing.

Documenting what followed to hopefully help the business owner.
I already had a plumber who told me he couldn't help because he didn't know where the leak was without tearing the concrete of my garage up. Not ideal. So that's why I called Leak Masters, who theoretically specialize in this (e.g. with 'ground penetrating radar').

I was given a window of noon to 3 but ~3 I was called and politely asked if I could wait a while as the Tech was running late. No problem.

At 5, I had to call back and make sure they were still coming. They confirmed.
At 5:30 I got a call from the Tech to whom I explained 'I have a leak in a pipe somewhere under my garage, I need your help to pin point it' to which I was advised they do not do that and I should cancel the visit. (leaving me stuck with no running water yet another day)

I called and got someone who sounded quite harried who put me on hold. I explained the situation and thanked them for their try, but I need a leak detection service, not a plumber. They said they'd cancel it.

Then 5 minutes later, I got a call from the rep who called me ~3 saying I should let their guy come out and take a look anyways. I explained the situation again, that it wouldn't make any sense. I didn't need my garage torn up, I needed to know WHERE in the garage we needed to cut.

Then the Tech called me saying the office told him to call. He pushed his services yet again and so I had to ask him 'What sense does it make to have a plumber come out when we don't know where to even dig? I already HAVE this information.'

So, like many other online reviews (for Beacon Plumbing), it seems they're VERY aggressive on forcing sales and not focused on customer service. Very disappointing as I've had nothing but the best service through the entire renovations of this place for half of a year.

Kevin was very professional and obviously very knowledgeable in .finding water leaks.  He was easy to get a hold of and we were able to get an appointment quickly with him.  He arrived on time and got straight to work finding our water leak which turned out to be a very quick process.  He clearly knew Plumbing and gave lots of good recommendations to us which were helpful.       I would say if you have a water leak and you're not sure where it's that don't call a plumber call Kevin he will find it for you and make sure you get the repairs you're supposed to get and not extra things done.   We hired a plumber to find our leak and it cost us almost $1000 without any results before we called Leakmasters.  Highly recommended!!

Kevin is very thorough and easy to work with.  He found our leak and  educated me on parts of our commercial  building and systems.  Kevin is very polite and a true professional. I would highly recommend.

I contacted Kevin at Leak Masters after weeks of trying to determine why our community water association was experiencing significant water pressure loss. We suspected a large leak was the cause but had not been successful at locating it. After one household lost water I contacted Kevin and he came out on an emergency call. He looked over our well house and utilized a listening device on the pipes around the well house. He walked the water line with us and used his device at every location where we had exposed water lines. He checked the water pressure at every house. He identified one vacant home as a possible cause due to what he heard utilizing his device. He suggested we contact the owner to get into the home to check for leaks. He also pointed out that the drain field for that home was quite green and since the home had been vacant for some time and it had been a dry summer, this seemed unusual. When I finally located the property management company and was able to get into and under the house we found the leak immediately. It was very large and was bubbling like a fountain. Our community association members stepped up and we were able to cut and cap the water line. Once that was done the water pressure returned to normal. I'm thankful that Kevin was able to help us pinpoint the cause of our problems.
Tolt River Chalet Water Association

My wife and I hired Leak Masters to locate a leak for us and they did it in record time. they were very reasonable on the price and very accurate with there leak detection. We would hire them again if we have any other water loss problems. LOVED THEIR WORK.