Do you enjoy having to spend way more money than you have to on return visits because the work wasn't done the first time around? Do you like being screamed at and verbally abused? Then D. Young is the plumber for you! Seriously, not only is the owner, Guy, borderline incompetent when it comes to his work (forgetting to reconnect appliances, failing to bring a tool for the one job he was specifically called in to do, leaving clogged drains or leaky faucets unfixed), but he is rotten to the core. He behaves extremely rudely while on the job, and has no qualms whatsoever screaming at his clients over trivial matters. Judging by the other reviews here, this is par for the course when it comes to Guy and his business.
My home flooded two months ago and D Young was brought in to fix the pipes responsible for it. All of my upstairs drains became blocked after the incident. I've been in a hotel this whole time, and up until now just assumed D Young's finished the job of fixing my drains while I was away. Turns out, they didn't. So a follow-up appointment was made for 2:00 yesterday. They arrived an hour late and gave no explanation or even an apology for the delay. Then they said they forgot the tool they needed and would have to come back tomorrow. Then they just walked out the front door without another word. I had to sprint outside and caught Guy just as he was getting into his truck. He was just going to leave without telling me when he'd be back! I asked what time I could expect them, and Guy just shrugged his shoulders and said we'll let you know.
By one PM today they hadn't called me, so I called them. Receptionist said she couldn't get hold of Guy, but that she'd keep trying. So I called again at one. Then at two. And three. No response. Finally, at 3:40, I got a hold of Guy, only for him to spew verbal abuse at me for a solid minute and a half. He was screaming into the receiver, calling me a liar, cussing me out, saying the sink was just fine when they left the first time (it wasn't, it's totally backed up and full of stagnant water, even a blind person could see there's an issue there), that I didn't know what I was talking about, and that they were not going to deal with it. Then he hung up on me.
This is not how you run a business, Guy. I'm shocked that you're still operating, let alone get so many recommendations, and now I highly suspect that all these glowing 5-stars are either paid off, or friends/family of Guy himself. So I beg all of you reading this, if you need a plumber, DO NOT CALL D YOUNG UNDER ANY CIRCUMSTANCES!