Keithly Electric

We hired Keithly for a full rewire of our existing knob and tube in our 1900 house. Their estimate was very competitive to other companies we looked at, and I appreciated that they didn't try to up-sell us on things we didn't need.  A huge thanks to Luke, John and the entire crew for being so easy to work with.  Old houses are quirky, and they were able to figure out best ways to get wiring where it needed to go. It was obvious Luke and John are highly skilled and have rewired lots of homes.  I was pleasantly surprised at how well the crew cleaned up, and that there was not more patching to do afterwards.  I thought the process would be much more disrupting than it was, but they are so approachable and respectful of our home.  Bonus is that they were able to come in a bit under the estimate.

TLDR;

1. They don't do new construction
2. They are too busy to take on your work
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Spent a week trying to get a reply back about a new construction going up in 6 months.  I was told they are too busy.

I called to make sure it was understood that it's half a year out.  I was then told they don't do new construction electrical work(the easiest money an electrician can make).  She reiterated they are busy and I reiterated it's half a year out.  I received a snide reply to that and she ended the call.

I don't appreciate that sort of conduct from a business.

This company is fantastic.  They're more commercial oriented I think- but have a homeowner division.  Shaun is my project manager.  Great guy.  Solid company.  Good folks.

Keithly Electric updated the electrical system in our entire house. We had knob and tube wiring that had to go. They were FANTASTIC. Excellent communication, professional and hard working. They cleaned after each day of work and came early each day to get back to work. A job well done!! FIVE STARS.

Their customer service has gone down hill.

Such a frustrating customer service experience. I had previously used Keithly and was happy with the quality of work and the technicians. However, the last two times I have tried to get a bid I've had a terrible experience. Most recently, I contacted them for a semi-emergency job. Their service model is that a customer service rep takes your information and then a project manager returns your call. This leaves the customer without ANY information about when a technician is available and whether it is possible to be seen quickly. It took four days for the project manager to even return my call so that I could find out when they are available. All the while, there is absolutely no electricity in half my home and a possible live wire in the wall.

Out of the other four companies I called, Keithly was the only one with this model. The other businesses I spoke with were able to quote wait times and schedules. I finally booked an appointment with someone else, since I was able to talk to a scheduler right away.

I will not be using Keithly in the future. I have some big needs in my home, and I have no desire to be placed in the black hole waiting for someone to get around to calling me back.

I had an issue with my electrical panel, they sent someone out within thirty minutes of calling! Great service, would definitely call them again!

Very dissatisfied with the performance. Estimator didn't show up when we scheduled an appointment and kept 2 other people waiting. Then, when I called to see where they were, two guys lied about what actually happened and blamed the other.
 Get someone else who is dependable!

Keithly Electric was recommended to me by a friend.  Their bid for a panel replacement and a partial rewire was very competitive.  Steve Keithly, who bid the job, was very professional and did not try to upsell.  The job was done on time and within budget.  I have since recommended Keithly to friends and they likewise had a good experience.