Description
North Seattle’s Best Side Sewer And Drain Repair Plumbers. We Specialize In Sewer And Drain Repair, Replacement, Trenchless, No Dig, Sewer Lining, Hydro-Jetting, Drain Cleaning, Sewer Rooter, Water Main Line Repair And Replacement, Water Leak Detection, Clogged Toilets And More. Call Today For A Free Estimate!
HISTORY
Established in 2001.
Born and raised in Ballard, Aaron Flint completed his first plumbing and sewer repairs in 1989 and has been servicing the greater Seattle area ever since. Jafco Strives to Provide The Best Customer Service In The Plumbing Industry. Our Experienced Plumbers, DrainTechnicians And Sewer Experts Will Provide The Best Solution For Your Individual Plumbing Needs. Seattle's Best Local Sewer And Drain Plumbers. Call Now To Schedule For A Free Estimate. 24/7 Emergency Services Are Always Available.
ABOUT BUSINESS OWNER
Achieving success in multiple trades as a General Contractor, Owner, Aaron Flint decided to specialize in Plumbing, Sewer Repair and Drain Cleaning. Customer satisfaction is very important to Aaron so he strives to provide the very best in the industry. Broken, Cracked Sewer Pipes can be a major expense and disruption to your life. A Busted Pipe can quickly become a major issue, especially when they become an Emergency Sewer Repair. That's why Jafco's team of Experienced Plumbers, Drain Cleaners and Underground Managers will walk you through the process. From a Clogged Toilet to a Full Sewer Replacement. We will provide you with all of your options at the Best Price. Jafco Company has established itself as the premier side sewer contractor in the Northwest!
SERVICES
Emergency Services, Sewer Line Repair, Toilet Repair, Pipe Installation, Leak Detection, Electric Water Heater Installation, Gas Water Heater Installation, Sewer Line Hydrojetting, Sump Pump Installation, Tankless Water Heater Installation, Septic Tank Services, Drain Cleaning, Pipe Repair, Sewer Services, Toilet Installation, Drain Installation, Electric Water Heater Repair, Gas Water Heater Repair, Sewer Line Installation & Replacement, Sump Pump Repair, Water Heater Leak Repair, Water Heater Installation, ,
Reviews
Sam C.
07/10/2023 12:00:00 SA
I'm writing this review not having had any work done by Jafco, but having been extremely impressed by their communication, friendliness, and thoroughness in preparing an estimate. Andrew and team arrived right on time one day after I called to schedule an estimate, performed an extremely thorough review of our home and the work we wanted to have done, and gave me a clear and detailed explanation of the approach they would want to take. We ultimately decided to not have the work done, but given how everyone at Jafco handled the estimate preparation process, we will very happily seek them out as soon as we are ready to do this or a similar project.
I had new countertops installed and needed to lower the drain line to accommodate a new undermount sink. I made a couple calls to different plumbing companies, but the quotes that each of them offered were wildly out of step with what the work actually entailed. (Probably because my countertops were already there, so it's not like I had much choice! Always move your plumbing first if you think you might need to during a remodel.)
I reached out to Jafco for a quote and they were able to have someone come out a couple days later. Mykal offered a quick assessment that yes, the drain line would have to move down, and offered fair estimates: one to just lower the drain line and one to hook back up the garbage disposal, dishwasher, and P-trap as well. I opted to go all in as it was only a few hundred more and would save me a lot of time. He ran back to his shop for a few additional parts and within 45 minutes of arriving back at my condo, he was done! It's wild how fast he was able to pull this off--I probably could have figured this out, but would have been struggling over it for the better part of a day. And the before and after shows he was also able to save a bunch of under-the-sink space for me while he was at it.
Mykal saved me a boat-load of time and frustration, pointed out a few small tweaks that could be made, but didn't pressure me on doing anything I didn't need to do. I was super pleased with the results. Overall, I'd absolutely call Jafco again.
Ilana C.
07/06/2023 12:00:00 SA
We have had Jafco come out twice for emergency service. They were super fast to respond and can schedule through Yelp rather than making you call the office. They are not the cheapest but also not the most expensive. They also have arrived on time which feels like a miracle!
The plumbers who have come out have been absolutely nothing but professional and polite. Our house is old and some component is always missing, which they fix like missing sealant. In addition to the clog, they leave it better than they found it which is super appreciated. The plumbers also don't mind answering random adjacent questions for these new homeowners. (I hope that doesn't get anyone in trouble! Like I said, everyone is always super nice.)
Doris K.
08/03/2023 12:00:00 SA
Worst experience ever. The person came to quote is rude and reckless. He kept saying he had never seen the kitchen sink like ours before. After a few minutes discussion, he said in order to do the job, he had to tear the whole thing up. However while we asked for the price quote, he said it would cost at least $3000. For the past couple days, we have consulted with other plumbers and none of them asked for more than $900. It's like we have to pay $109.15 just to listen to someone complain our kitchen for 5 minutes.
They did a great job! They understood my problem, gave a very fair quote and additional options. Then they fixed my sewer within 24 hrs! The hanks!
I was in a bit of a pinch when the toilet in my basement started overflowing and I had to reline my sewer main. I called half a dozen plumbing companies to give me a quote, and Jafco offered a very competitive pricing on top of being very friendly and knowledgeable. When I asked if they could match the lowest quote I had received, they honored it. On top of that, they offered 18 months of 0% financing, which was very helpful on a $19k bill! Very highly recommend working with them.
Dripping water from garbage disposal resulted in visit to Yelp, where Jafco popped up and I'd dealt with them once in the past with success. Was able to get an appointment for the following day and they arrived when they said they would. In fact, when the road crew was unable to reach me the office called and patched us together so I can say they made the extra effort to ensure the appointment happened. The guys on site were friendly and competent and worked efficiently and collaboratively. While one fixed the sink I showed the other one an idea I had for my laundry room and we had a productive conversation about the space, plumbing, electrical, and cost. They were done in good time, showed me the work and had me verify no leaks and left the place clean. I'll call them next time.
Jacob X.
06/11/2023 12:00:00 SA
Our kitchen sink line clogged. It wasn't an emergency, so we got a plumber (Miguel) out 12 hours later (much faster than expected on a weekend). Also this was the only place that would give me a quote while I was scheduling, rather than insisting on quoting on-site. (Really, once you've got someone in your house, it's harder to say no, even if the quote is high.) Their quote was very competitive to boot!
Miguel got the water flowing after about 90 minutes, but couldn't finish the scope, due to a very twisty line. He stayed 2 more hours (way beyond the original budget), with an RF locator, trying to locate/access the line, so he could clear and scope all the way through, to ensure the job was really done. And for all that, they stuck to their original quote.
I don't know what my next plumbing job is, but JAFCO will be my first call.
Amy W.
05/03/2023 12:00:00 SA
Blaine and Brian were SO helpful in fixing what ultimately turned out to be a broken pipe in the kitchen, that was leaking into the crawlspace and out through an exterior wall. Our crawlspace is extremely cramped to get into, but they were great about getting under there to access the broken portion that connects to our dishwasher, washing machine, and sink. They explained the issue very thoroughly, and made sure to leave everything nice and tidy when the job was complete! :)
I can't recommend this company enough. Had a tenant clog a main line and they came out and located the clog, unblocked the clog, camera'ed the line all in about 20 mins and wouldn't take payment.
Customer for life as ANY and ALL plumbing services now go through them.
We had some mega plumbing issues, with a collapsed pipe, crack in our main line to the sewer, and more. We obtained several bids and went with Jafco, who presented the most reasonable solution to our issues and came right in the middle on the bid. We had a few little hiccups with our project, just freak issues that no one could have predicted, and they were so responsive and fixed them all, even though ultimately it cut into their profits. Josh was the supervisor on our project and he was so easy to work with and again, we really appreciated how professional he was and how much integrity the company had throughout what ended up being something of a nightmare project (again due to some freak accidents, nothing they did). We would absolutely work with them again and 10/10 recommend using them.
Called them for an issue with a pipe backing up from washing machine discharge. A technician was at my house within a couple of hours. Ultimately an oxidized pipe was diagnosed and replaced in a timely manner. Every contact was a great experience. Easy to work with.
They were prompt, quick, and professional. We had a clogged drain in our kitchen, and it was cleared out, no problem. Clogged drains are relatively simple, so it wasn't a major project, but I appreciate the professionalism. After the service, we asked a few questions to learn how we could prevent it from happening any time soon. Our tech was super knowledgeable, and we learned a lot through our conversation. If/when we have other issues, we'll come back. Such a pleasant experience!
Jafco Plumbing was able to help me very quickly. They were responsive via Yelp and via phone/text. Their technician Daniel was onsite within 90 minutes of contacting them on Yelp. They accommodated my request to enter while the unit was vacant, to expedite the job. For reference, a new cartridge install for shower/tub cost us $431 with parts, labor, tax and cc fee. There was no request or pressure to write a review, this one is a spontaneous one. Thank you
Tammy M.
07/12/2022 12:00:00 SA
i had sucked a dishrag down into my garbage disposal and it was seriously lodged. A friend said it would most likely need to be replaced.
The tech came in and showed me a tool that should have come with the disposal. i found mine in a drawer! He explained how to use it to loosen the fitting and he was able to pull it right out. Just charged me for the house call and saved me a $500 bill!
Tracy G.
01/03/2023 12:00:00 SA
We have used Jafco now for several repairs from toilets, to under the kitchen sink leak to frozen/broken pipes. They have been fantastic to work with, fair with pricing and we would highly recommended them.
After reading about my bad experience, the owner of the company reached out to me to apologize and refunded my money. I still don't know that I can wholeheartedly recommend the company, but I appreciated his words and how quickly he addressed the issues I raised. I'm bumping my review from one star to three.
I called this morning and scheduled an appointment for Michael from Jafco to come to my house this afternoon to fix an emergency plumbing leak. To accommodate Michael, I re-arranged my schedule for the day. Fifteen minutes before he was scheduled to show up, I received a call informing me that Michael could not make his appointment at any time today. My day is now in turmoil, my plumbing is still leaking, and now I need to find another (more responsible) plumber. If this is how Jafco treats its customers, it shouldn't be in the retail plumbing business. Go elsewhere.
Heather S.
12/04/2022 12:00:00 SA
Emergency call on a Sunday evening due to our kitchen ceiling leaking. Dan arrived promptly ( less than 1h), spent time diagnosing the issue and walking us through the fixes, and gave us an accurate estimate right from the beginning. After he fixed the issue, he checked the rest of the bathrooms to make sure it wouldn't happen there as well. All in all, great experience and we will go back for our future plumbing needs (hopefully no emergencies next time).
Jerry G.
05/01/2023 12:00:00 SA
Had a kitchen sink stop draining, called and the service was excellent. The line was snaked, the problem was discovered and solved with no surprises.
TL/DR: hire them!! Look no further!
Very responsive to messages, were able to get someone out the very next day to look at our water heater. Technician arrived on time, fixed problem and was gone in 30 minutes! Jafco was the only company that was responsive and understood I couldn't wait for a week to have someone out (as other companies suggested)... they're true professionals that understand customer service!
We were in the middle of a remodel when we discovered our water shutoff valve wasn't working.
We called Jafco and they were able to send someone out to take a look that same day. Daniel was great to work with - he quickly troubleshot an issue with our shutoff valve's installation and got us fixed up in no time. Price charged was totally fair. I'd highly recommend Daniel and Jafco to other folks for their projects.
Johnny Y.
06/06/2022 12:00:00 SA
Max showed up for inspection and gave great advice. He was knowledgeable and friendly.
I have not committed to the project due to budget, but I would definitely reach out if I am able to.
They dealt with a very deep and tough clog and gave good advixe about avoiding it in future.
Our toilet was damage to cause water leaking and not function. I did a quick search and found Jafco Plumbing and Sewer. I requested a quote and they met me on the same day. Blaine was patient to explain things to me and is professional to fix my toilet with Bryon as a helper. I appreciate their professions and attitude toward customers with a timeliness support. I would definitely recommend Jafco to my friends!
Christopher L.
03/11/2022 12:00:00 SA
I'm so glad I took the time to check out the lower rating reviews and found one that matched my situation (Check out Sean K's review for lots of good detail). I'm hoping this helps save future yelpers from a bit of stress and unnecessary costs!
Long story short. The high reviews, quick availability, and competitive price would have been great if the job was quick and easy. The first technician was here quick and did a great job and cleared an initial first blockage. Unfortunately, there was a 2nd blockage further down the line. Then a second tech came out and our options turned from $600 to clear the line to an additional $1250 to keep jetting and maybe find damage or a $7500 dig proposal.
We ended up sleeping on it and getting a second company to come out the next day who cleared the line for 1/10th the cost and just jetting. Their video showed no roots or damage to the pipe that might require a dig.
Almost fell for the ol' bait and switch. Not cool to try to take advantage of people in their worst times of need, especially when they don't really know all the options. Most people requesting these types of services don't know enough to be able to properly protect themselves. Thankfully there are plenty of other options out there.
Yelpers beware.
Jafco - Please play nicer!
Tim W.
09/11/2022 12:00:00 SA
I needed my sewer pipe lined and JAFCO did a super job. Finished on time and replaced concrete steps that had to be demolished to do the job. I would definitely recommend JAFCO for your sewer repair. Theirs was not a partial low ball solution but a comprehensive repair that will last many years.
DD F.
12/07/2022 12:00:00 SA
After a frustrating day we called Jafco Plumbing to finish installing a lavatory faucet. The plumber arrived on time the next day.
They were upfront about a $225 fee for showing up. The plumber who arrived then said it would be $450 Since he was there already and we would apparently lose $225 we said OK, not clearly understanding that he did not work by the hour. After two hours of work, including several phone calls, the bill came to $518.18.
After he left we found that the cold water faucet spun around and the hot water didn't even turn on. We called so the plumber and his supervisor returned a few days later to fix the problems.
So here's the caution: this firm bills by the bid after they are at your house. Of course you don't want to lose the show-up fee so you are stuck if the bid is high.
We have another older house where we have had lots of plumbing done in the last few years, always after an estimate, then charged by actual labor time.
What an unpleasant surprise to be charged so much for a simple job.
Eric J.
08/08/2022 12:00:00 SA
Used Jafco service twice, to replace sump pump in basement and water heater. They were quick in response, identified the issue, and were ready to replace them the next day. Both were done smoothly and professionally. Their price may not be the cheapest around, but they provide timely and reliable service to give a peace of mind.
They helped out with several projects in my house. My pipes are still squealing a bit but I'm sure they can adjust that! Everything is fixed & they're going to handle a 2nd job for me as well.
Fantastic customer service and nice guys. First experience was a $363 small (the lower powered one) snake job. Was worth it.
Then $5280 for a half-day of work (2 men) to install a bi-directional cleanout. Here's the breakdown:
1) Obtain locations of public underground utilities. Obtain permit from city.
2) Excavate a 4'x4' hole up to 3' deep to expose sewer pipe on exterior of house.
3) Replace up to 4' of existing pipe with SDR35 PVC pipe and add a two way cleanout at the house.
4) Bed exposed pipe using type22 crushed rock.
5) Obtain inspection to have installed work approved.
6) Backfill hole using native soil.
7) Add seed and topsoil as needed.
8) Clean up and haul all related debris off site.
Had a great experience with Josh and the entire crew. Josh was available whenever I needed him, and felt very comfortable with his knowledge and expertise. Crew was very conscientious, clearly important to do a good job and it showed. The job was very well done and would highly recommend their services.
Mikhail G.
12/03/2022 12:00:00 SA
Kitchen sink was not draining and beyond my ability to fix. Called them Friday evening, they came by Saturday morning - made multiple attempts to fix the tricky clog until they succeeded, and took care of some things leaking there as well. Great!
Our kitchen sink clogged on a Friday night and then Saturday morning it was fixed immediately. Andrew responded to my last minute quote request and scheduled me for the following morning. The service fee was $99 but it's waived if you move forward with the quote.
Graydon was super swift in fixing the clog and knowledgeable in explaining the potential causes. He even took the time to answer our questions and give us more insight into plumbing for new homes. Thank you so much!
B B.
06/04/2022 12:00:00 SA
After twice being unable to connect our schedules.. finally managed to get Jafco out to do a sewer line inspection.
Timely, Courteous, Professional.
Thank you for showing up.
I called them at 9p at night with concerns over a blockage on the sewer line. They came out within the hour, and scoped it, identified the issue, snaked it, and ultimately got the line flowing again. They also provided me an explanation for the blockage while proving a quote on fixing a rather poorly designed piping scenario (in case we continue to see issues). Alan was very knowledgeable and professional and overall had a great experience.
Jafco helped us with our (weird) issue: a toilet which wasn't flushing, but a fairly clean main sewer! Eventually we figured out that there was a hidden sewage pump in the wall -- after replacing part of the main sewer connection and digging a huge hole. Andrew and team were incredibly helpful and did great work
Great experience. Quick to respond, schedule, and complete the work.
Scott F.
11/02/2022 12:00:00 SA
Called on a Thur and they agreed to come on Monday morning and appreciate they were on time. Problem was toilet on third floor clogged which I knew was not a clog in the toilet. They snaked toilet which I already did, then lifted toilet to quickly check for clear pipe which it was. Since other toilets were draining on the same g=fllor ok they said it had to be a problem with the toilets internals. I replaced the toilet the next day and they were correct.
They quoted it would be ~$350 ( I agreed) before they came out then on the call added more totaling $400+.
My warning to all is I did not have time to call around for competitive prices but I think Jafco's price was likely very high. Be aware if you use them
We needed attention for a clogged downspout drain underground. Jafco was able to send someone within two or three days, and scheduling was easy. I also had one other sewer company come out a day before, who looked at the issue very briefly and offered to hydro-jet the drain. The other company said it was not guaranteed to help and would cost a minimum of $600 just to try.
When Graydon with Jafco showed up, he simply got to work, hosed out the clog and had it fixed within 15-20 minutes. He also looked at two other drains on our property that were not clogged but I asked for his opinion, which was helpful. I'm grateful for Jafco for being responsive and proactive, saving me a good chunk of cash as well. I will call them again in the future (though I hope I don't have to).
Were able to come out the same day and quickly resolve a clog in our kitchen sink. Thank you!
Doug K.
12/03/2020 12:00:00 SA
We bought a house that came with old galvanized pipe throughout the house. After looking at Yelp reviews, I selected four and contacted them.
Only two answered. We had a small drain issue so I retained the first one as a test. They cleared the drain, charged me ~$220, but it didn't improve the drain much. I had them create a quote to move a washer/dryer combo and also one to redo all the supply plumbing (not drains) in the house.
Jafco came out to look at the same jobs and provide quotes. I have to say that my first interaction with Patrick and team was head and shoulders above the first crew. Honestly, it was more like comparing apples with...filet mignon. Not even in the same league or species. They gave recommendations on what to do and not do and even provided some options I hadn't considered. Since the estimates overall were around $10K, I had to think about this.
Fortunately, I didn't have to think too hard as the attention to detail at Jafco was superb. I went forward with them, they did the work cleanly, helped make sure everything worked correctly, and Patrick himself even fixed an issue that seemed related (but wasn't) a few days later.
I can't recommend this group at Jafco enough and wouldn't hesitate to use them at any time.
Our new place was vacant for 2.5 years and when a property goes untended, systems break down. The garbage disposal sounded like a 747 the first time we ran it, and I knew it would have to be replaced. I was negotiating with the owner to get a new one, but the message was get the drain snaked. The sink was backed up, and the dishwasher unusable. It was getting to be an untenable situation. Finally, on Easter Sunday, Jafco was finally contacted and Miguel showed up to ostensibly snake the drain. It was apparent we needed a new garbage disposal. Miguel, a personable and intelligent young man, took photos and explained logically why only a new garbage disposal would fix the problem. He recommended a 1/2 horsepower disposal, rather than the one horsepower disposal that existed prior to its demise, thus saving the owner money. Miguel was quick, patient, and knowledgeable, unfazed by having to work on Easter Sunday. We now have a working sink, and a useful dishwasher
I recently had my sewer re-lined by Jafco. Everyone, the estimator, the excavators and the installation crew were easy to work with and completed the job in a very timely manner. The greatest part of this project was the money I saved. I had an estimate completed with a major company and Jafco saved me thousands of dollars. Their estimate was 40% less. I will always give them a call for any major work I need completed in the future.
C E.
02/08/2022 12:00:00 SA
Backed up toilet, Jafco came out right away. Professional and knowledgeable staff. Thank you for saving us , I'd recommend you to friends and family.
Thank you for your prompt response and service.
Just finished a big job with Jafco to reroute a drain line to our main sewer line and was very happy with the experience. Josh was the project lead and was very knowledgeable and a great communicator. Work was top quality and done quickly and professionally. Clean up after major excavation exceeded expectations. I recommend Jafco without hesitation.
Ricardo S.
10/04/2021 12:00:00 SA
Just want to thank Jafco's crew for another great project. We have an old home, and our sewer line was in terrible condition. Cracked and with tree roots creeping in. Jafco previously helped us repiping our home, and we liked how they worked, so we didn't hesitate to call them back. Brandon Z was on top of all our requirements. We even updated the scope mid-project as we realized that we needed more help with a new section that also needed relining. Brandon kept the communication flowing and was highly responsive and supportive. Even during the weekends (my bad). The crews came and got it all done on schedule in consecutive days. Max also helped us close out the project. He even provided us with a video walkthrough to see how the new liner was working. He even went out of his way to provide us with a new cap for the stack, he owned the support through and through and we are extremely grateful for all his help.
Thanks again to the entire crew, you guys have a customer for life.
Sandy K.
12/07/2022 12:00:00 SA
I called in an urgent scenario while I was at my daughter's studio in Capitol Hill (Seattle). Her one and only restroom had a plugged toilet we couldn't get plunged. The property manager didn't see this as an emergency and said it be addressed in 24 hours- no concern in regards to access to a toilet in building. Jafco said they'd get someone there within the hour and they did- I feel awful that building maintenance beat them to the repair but am so impressed with the customer service I'm sure they do great work!
Richard O.
11/08/2021 12:00:00 SA
I just wanted to say THANK YOU to Graydon and Jafco for their promptness, professionalism, service and honesty!
I first used Jafco back in February of 2020 after reviewing their (positive) Yelp reviews. They replaced my water heater, garbage disposal and more the first time. Most of all, I also had a clogged bathroom sink that they unclogged at no cost since it was an easy fix per the plumber. I couldn't believe that at all. Some plumbing companies will charge you for anything and everything but not Jafco.
Today I had Jafco come out again for a washing machine water hose issue. Graydon came out earlier than scheduled which was great and resolved the issue in minutes. He ensured that I knew what the issue was and even advised me on what to purchase (washing machine lint traps) to prevent further issues. I know nothing about plumbing but very much appreciated Graydon's willingness to educate me.
Hopefully I won't have any more plumbing issues in the future, but if I do, I'll definitely call Jafco! Thanks again and I would give 10 stars if I could!!
Rolando N.
06/01/2022 12:00:00 SA
I can't say enough on how appropriative I am about their service and how they saved me from thousands of dollars for a difficult job that was needed. Would recommend them hands down.
Kate A.
04/12/2022 12:00:00 SA
I had an emergency flood situation from a frozen pipe and these guys answered the phone right away and got me scheduled with someone to come out that same day. Daniel arrived and was super polite, professional, and knowledgeable. He made sure he was not causing any additional damage to my home which I appreciate considering a good part of it was already in shambles. He did a very clean job and quickly. Highly recommend Jafco if you need a plumber.
Timely and professional. Accurate on estimating costs and finishing the job! Recommend them.
Denita L.
12/05/2022 12:00:00 SA
Jafco came out quickly, identified and fixed our plumbing problem!
Murali V.
06/02/2022 12:00:00 SA
My water heater was leaking. Jafco was able to send someone over the next day. Daniel, the technician, was awesome: professional and courteous, he explained all the available options. The layout of my furnace room made the installation harder, but I could see that he didn't cut any corners and put in the additional time and effort to get it done right. I was able to verify independently that the rate they charged me was very competitive.
Go with Jafco, ask for Daniel. You'll be happy.
Susan F.
11/09/2022 12:00:00 SA
We had an awesome experience with Jafco. We had a massive clog and root issue that needed to be addressed in our 100 year old sewer line. Max came by almost immediately after our call and did an amazing job stepping in and managing the entire project (including arranging the city inspection) to add external access ports. He seemed to work 24x7. His work crew was equally awesome... all working non-stop on Halloween. They even passed out candy for us! The great and reliable work was all rounded out by Business Manager Andrew. Many thanks!
I clogged my kitchen sink, there was zero drainage. I sent out a quote request to a few companies on Yelp and immediately heard back from Jafco. They responded with their availability and a contact number. When I called they were able to give me a ballpark estimate and scheduled an appointment for 2 hrs later, a time that fit with my schedule. Graydon arrived on time, he was knowledgeable and courteous. He was able to clear up the clogged sink quickly, the cost was extremely reasonable and under the original estimate. If I ever need another plumber, I will definitely give Jafco a call!
Allen did an awesome job this morning fixing the continuing water issue on our toilet that wasn't fixed properly by the previous plumber. He showed up within the agreed time window and the whole task was completed in no time. He acted professionally and obviously knew what he was doing. I highly recommend Jafco Plumbing and Sewer for fast response time and follow up procedures as needed.
We have called Jafco on two different occasions for different needs, and both times were great experiences.
When we first bought our house, the tankless water heater was leaking. Daniel came out promptly and gave us a very fair quote. He also rearranged some of the connected pipes to have better access in the future. At the end of his visit, Daniel took a look at our disposal (not what we had called him for at all) and helped us remove something that was bouncing around. He was very fast and efficient, and he is super friendly!
On the second visit, George helped us with our ejector pump that was alarming. He opened it up and showed us how it worked, and he addressed the cause of the alarm. George was very prompt and friendly, and he even gave us some troubleshooting options we could do ourselves to save us money down the line.
We will continue to call on Jafco for all our plumbing needs. We highly recommend them!
Found a leak in the line that goes to the frig. Texted at about 1pm. They immediately responded and had a tech out here by 3. Fixed the problem with a very fair price. Great tech and fast response. Will definitely call them next time we need plumbing and if we have another emergency!
Maxwell really helped us out of a bad situation, and was prompt, honest, and did a great job getting our sewer lines fixed quickly. They guys did a great job cleaning up after the job was done, and left a very tidy work site. Thank you for all you did! Will definitely use Jafco again!!
Kelby S.
09/06/2022 12:00:00 SA
Worked with a Max on a sewer line issue, he was so patient and knowledgeable in explaining the process and outcomes. Very thankful for his hard work and honesty. Area knowledge, repair costs and great customer service!
Lena M.
09/01/2022 12:00:00 SA
Jafco was excellent. We had a sinkhole open up at work from a sewer leak. I hired a company who was seriously overcharged me. I called Jafco and Max was able come out to give me a bid that evening and confirm that I was being overcharged. Jafco took over the repair and it was done quickly and well. We were able to keep the business operated and open the whole time they were working. Highly recommend!
Deli C.
04/03/2022 12:00:00 SA
Jafco unclogged our sewer line, but they were pricey. I guess that is what a prompt response costs. They had at least 3 people show up to do the job, which did not seem necessary. They then put a camera down our line and told us we needed to repair part of the sewer and that it would be $5000. I had someone else come check the sewer, and the other company said that the sewer did not need repair. So watch out for Jafco. They are trying to take as much of your money as they can.
Great experience, work was timely and on their quote--i would definitely recommend them. We called them because we received a suspicious quote from another company that was literally 7 times higher than what we ended up spending. We got good service/honest advice.
First time using Jafco for a rental property in which tenant had a clogged toilet. They were incredibly fast and responsive. I was able to text someone a video and discuss the initial pricing. They were out and at the location within an hour or two. Fixed the issue. Tenant is happy, I am happy. Pricing is reasonable.
No one ever wants to have plumbing issues, but if I do have any plumbing related issues, I would be sure to reach out to them!
Jafco was very responsive. Miguel came out the same afternoon we called and cleaned out our basement drain and made sure it was good. Also provided some helpful advice for future issues. Great service. Very friendly and helpful.
Ann Marie B.
07/12/2022 12:00:00 SA
Like many homeowners in Seattle, we finally had to bite the bullet and replace our 75 year old sewer line from the basement all the way to the street. Jafco was by far the most professional and straightforward bid we received. They were the least expensive for the work to be completed. Other contractors offered a bit lower prices, but would not have replaced all of the parts that needed replacing. Once the work started, they were on-time, professional, and very tidy. This job was messy! It involved a lot of indoor concrete cutting and hauling, but at the end of each day, everything was clean and organized. The workers were nice and polite. Our Project Manager, Max, was great. Super clear in his communications, responsive, and easy to work with. (Plus our dog loved him.) We would highly recommend Jafco and Max!
Really great job. Fast, honest and safe. They replaces my water heater and beat out the other guys I was going to use. They stayed tru to their estimate.
Will be using them again. Great job guys!
I called Jafco Plumbing and made an appointment for the next morning at 8:00 to clear a clogged kitchen drain. Texted my name, address and phone number and recieved a reply that he would see me at the appointed time. I waited until 9:30 and texted him to disregard because he hadn't shown up and had not called. His reply was, disregard what?
Update: I recieved a phone call from Jafco with a sincere apology for the mixup. Apology accepted. Changed my review from one star to three.
Tasha K.
11/10/2021 12:00:00 SA
I have never had to call a plumber before and decided to give these guys a try based off the positive reviews. So happy I did! I had clogged my kitchen sink and they had a guy out here the next day. He called me when he was about 20 minutes out which I thought was great! He also showed up on time which is a huge plus! Afterwards, he taught me tips and tricks to avoid clogging my sink again in the future. I also thought the price was fair for this service.
I hope I won't have to for a while, but if another problem arises, I will definitely be using these guys again!
Our garbage disposal pooped out late Saturday afternoon. So, after sending out inquiries via Yelp, I chose Jafco.
Quick response even on a Saturday night. Their prices were fair and the technician arrived the next morning, replaced the disposal quickly, and even gave us helpful tips on how to maintain our sink generally (even though he was there to replace the garbage disposal). Will definitely call them again.
I've used this company several times both in Seattle and Tacoma. They are professional and courteous in their manner. Their prices are fair and consistent (have had bad experiences with both Fox and Aly in that they charge astronomical amounts and cannot tell you how they came to those figures). They are efficient, through and leave the work area clean.They have been consistently responsive. I trust these guys with my pipes!
Al L.
10/07/2021 12:00:00 SA
Great experience with these guys during a very stressful time. They were able to start a major project right away and worked right up until the very last minute the city noise ordinances allowed to get the job done that night (a Friday night!). What a relief. When their backfill sank a couple inches during heavy rain a few months later, they sent a gravel truck right over to correct the problem. The new cleanout hasn't had any problems since and wouldn't hesitate to hire them again in the future.
I had a real plumbing dilemma. I was watering one afternoon.I went to shut off the water and it will not turn off. Water gushing everywhere. Take pliers to turn it off, does not work. The water is full force gushing., causing a lake to form.Called the water department to turn it off, but they cannot help me beyond this. So I call Jafco, upset and out of water. The first man who took my call was really helpful in calming me down and explaining the process. Then, the technician would came to the house was really effective.He fixed the problem all in one day, was kind to me and was really knowledgeable about plumbing issues. Got everything fixed in one day and have water now. Felt this was a great company to work with and really helpful to anyone upset about plumbing problems. They scored on kindness and effectiveness. Really made sure I was satisfied. Thank you Jafco.
Larry J.
12/10/2021 12:00:00 SA
I called Jafco on a Friday afternoon for emergency on a blocked drain line...Garrett rearranged the technician's appointment to come to us right away. Graydon was personable, surveyed the situation and quickly resolved the issue. He left the site clean. Point of Information: Graydon followed all off the Covid protocols without being asked. I would definitely use this company again and highly recommend to anyone needing Jafco's wide array of services.
I contacted them about two clogged gutter downspouts. They charged $900 for 30 minutes and were not able to fix the issue. Seems very expensive for a quick visit.
Quick response through Yelp, had service in 36 hours (did not expect that, so relieved)! Brian who was the contact for taking our request and scheduling was polite & professional. We were advised a window of 10-12, and Miguel, the technician, was courteous enough to call at 10:15 to advise it'd been around 11:00, which I saw as respectful. Upon arrival, he seemed highly experienced and took care of 2 separate issues inside of an hour. Pricing was fair. I highly recommend.
Adam G.
08/02/2020 12:00:00 SA
Incredibly helpful all around. Kudos to Patrick and Ron both! I had a water main nicked while a fence post was being dug late on a Friday afternoon. I called about 20 local plumbing companies for help. The first company I tried because they have advertised with some of my favorite football players over the years and I was Freakin'.
Freakin sent two guys out that looked at pipe from above and said no one can fix this because of the type of pipe it was and then they walked to the truck to see if he could find a part to fix it He then returned a couple minutes later with a quote for $12,500 to run an entirely new water main to the street. I laughed as this was just a quick repair needed. He then had the nerve to ask me for $100 for coming out for the 5 minutes to do nothing but give me a ridiculous quote. I laughed again!
I had two others come out that also didn't have the part on hand and said no one can get the part until the wholesalers open on Monday. It was a Friday evening. That's understandable but I needed help ASAP or I would've gone 3 days without water waiting until Monday. They both also quoted me to run new line to the meter but at least their quotes were literally half that of Freakin!
I then called Jafco as they were up the road from me and had good reviews. A gentleman named Patrick answered and he was so far above and beyond any of the other plumbing shops I had called. He understood my dilemma and although it was already late on a Friday night he was incredibly knowledgeable and thorough and said he could send someone out the next day but he would also have to find the same part.
He said he was pretty sure he could find the part on a Saturday morning and he did. He also assured me that he was going to buy a bunch so they wouldn't have this problem again. He did what he said and had a guy named Ron come out that afternoon. Ron was great at what he does and had it all permanently repaired and working great within 45 minutes. A simple repair as I had expected and he never once tried to sell me on a complete new line being run to the meter.
Thank you to Patrick, Ron and Jafco for doing such a great job!
Ronald A.
06/10/2022 12:00:00 SA
Wow. Such a great experience. Highly recommend. They came to fix a leaky sink and everything resolved no hassles. Super friendly.
I just spent $335 for them to come to my house to tighten a screw (loose faucet) and remove a paper clip from our disposal. Declined an offer to replace our working disposal for $600, and to look at another slow draining sink for $400 EXTRA. What is going on? Do I look like Bezos?
I had an emergency flood in my main line sewer. They came when called, on time and polite, neat and orderly. The fee to scope and remove root growth from my sewer line was $1200. I felt the cost was higher than I'd like to pay, however, my sewer line was very clogged with roots, the worker who removed them was very thorough. I received another quote for digging that was $7500-8000. I suggest calling around to find the most competitive price for scoping and clearing your sewer line beforehand if possible, however, as I said they were thorough.
Adam P.
05/06/2021 12:00:00 SA
Upon inspecting the job, they provided me with an estimate of 3-4 of work at their hourly rate of around $300/hour. On the day of the job, they arrived with two people and said that the 3-4 hours was for two people at $300 each, so that they were now doubling the estimate. This was a colossal waste of everyone's time, especially as I had told competing company's that I had already found a plumber. On the plus side, I did not have to waste any money with them. 2 stars.
It's April 2020, the novel coronavirus known as SARS-CoV-2 is ravaging the nation, and my garbage disposal was very broken, my sink was completely backed up and unusable.
I messaged Jafco on Saturday, they were the one of two plumbers to give me an actual quote for the service before coming out, and their plumber Ron was at my house Sunday morning. He replaced my disposal in an hour (including time he needed to spend in line at McLendon's) and I was finally able to do my dishes!! He charged me the amount quoted, which was extremely reasonable and over $150 less than Beacon quoted me.
Today, a week later, I'm doing my dishes and my disposal starts spitting water back up. I try to plunge it, reset the disposal and let it run with water for several minutes with no resolve. I called Jafco again, Ron was back in 45 minutes and cleaned out all my lines, everything is draining perfectly, including the tub which has been slow for a long time now. They were able to give me a discount, which made it less painful to whip out the ol' credit card for plumbing the second time in a week.
Ron was great, personable and a real charmer with my 98lb dog. I truly appreciate their quick turnaround time, reasonable prices and customer service!
I had two toilets that were running and they both needed to be replaced. From the first call all the way through getting the work completed, Jafco was really great to work with. Everyone was super friendly and patient with explaining the details. The pricing was reasonable, the service was fast and the results were better than expected. They even reinstalled my bidets on the new toilets which was really nice. I'll be calling them up when I'm ready to replace my water heater and any other plumbing needs. Thank you David!!!
Wendell W.
08/06/2021 12:00:00 SA
Recently had a clogged drain in the bathroom sink. My plumbing skills don't go much beyond Drano (which actually made it worse in this case) but Jafco came in a timely manner, did a great job, and wasn't TOO expensive. Hopefully won't have to, but will not hesitate to use in the future.
Edit: the reply suggesting that the wrong estimate was done over Yelp is EVEN more false. This person came to my home and looked around and gave me a ridiculous estimate in person. He also didn't state any of this until he was going to get his tools to begin.
The person who came to my house was nice enough, but after taking a cursory look decided that the estimate was $250 and that my entire water block (Manablock) needed to be replaced. Why? No idea.
In the end it was a washer that needed replacement on my shower faucet that cost me $20. My water block is working just fine.
It's the equivalent of someone taking a look at your computer that has an issue and concluding you need a new computer after hitting a couple keys.
Ridiculous. Thankfully I asked him what he needed to do before he got started or that'd have been it because I'd be stuck needing to do it all despite whatever other ridiculous work was discovered.
The last guy I asked for from a certified plumbing company wanted to cut my drywall. Wtf.
Will never use a plumbing company until I have a trustworthy friend look at what's going on again.
Taking advantage of people who don't know better is NOT COOL.
I have called Jafco for two different projects, and overall I don't recommend them. They do a good job as long as the project is routine. However, they won't come to help if you call them for the same problem that they claim it was handled. They are reluctant to think.
In my first project, we encountered a sewer backup problem. We scheduled a time, and they resolved the issue quickly as it was a routine job. They recommended pursuing the work and replacing a section of the sewer system for $28K. We decided not to continue as this wasn't something we could afford.
In the second project, they snaked the pipe to clean it on a similar problem and on a different property. As we didn't have any immediate backup problem, we didn't realize that what they did, didn't help in cleaning. The project was tricky as the sewer line was branched after 20 ft. When I asked how you know to which branch your snake went, they said we don't know. They proposed to dig the ground for 9 ft ($4k). Obviously, as I was unsure why we have infrequent backups, I didn't do what they proposed (which was again replacing a section of the sewer line). After a few weeks, we experienced a pretty bad sewer backup. I called them to stop by and observe the situation as this was an opportunity to make sure the snaking process is helpful. Here is what their manager responded: you didn't finish the previous projects with us on either of the properties. So shocking and disappointing. They expect people to accept what they propose immediately, or they ignore them next time. They refused to come after all.
Here is how they work, they come and do the job for a competitive price and will send you a proposal that costs a lot. If the same problem happens, they encourage you to do the original proposal plan. They are unwilling to think and figure out whether it is needed or not. They don't take responsibility. They waste the initial money and time you invested. A different company helped us to resolve the problem, and as I thought what Jafco had proposed was nonsense.
Sheila B.
02/01/2022 12:00:00 SA
Isaac and James provided quick and efficient service discovering the clog and resolving the issue.
Steve L.
02/04/2021 12:00:00 SA
I've had the misfortune to need plumbing services multiple times. Seattle concrete sewer lines are definitely problematic.
They've been out, took care of the emergency clearing flooding my basement apartment. They had a hard time clearing root balls, but didn't give up requiring it to be dug out.
They did the clearing, came back with multiple option for the long term. It's not cheap, and I'll compare prices, but their quality of work and people have been primo.
Sewer lines are not something to mess with. I was impressed with Josh for estimating and Ron for the learning.
Katie S.
03/09/2022 12:00:00 SA
If you have sewer problems this is the company for you! I have an older house and started to experience clogs. I called the plumbing company that sent me a magnet because it was convenient and I had the number handy. The magnet company cleared the clog and couldn't identify the cause. It happened again a month later and the same magnet company looked at it again, gave me an outrageous questionable quote that made me want to cry and so I did like any responsible homeowner does and started to get more quotes. I submitted a request for quote on Jafco's website that night, they called me back 30 min later and sent James (my hero) out to do an inspection the next morning. James went above and beyond to help me find and understand my problem. He mapped out my entire sewer system explaining everything to me that he saw on the big screen. He pointed out areas to be mindful of and was courteous, patient and extremely knowledgeable. The magnet company did not clear the clog the second time around and James helped me out and called one of his team members to clear it to buy me some time until they could fix it which was the blessing I needed at the time. They got me on the calendar quick and started work the next week. So I have an older house with lots of quirks and like any project, there were surprises. The surprises were brought immediately to my attention with solutions. Yeah it was more money but the solutions were not bandaids but permanent fixes and they did not exploit the price. It was fair and reasonable. Each of the employees they had doing the work also provided the same outstanding service. I highly recommend this company to anyone that has sewer adventures or maintenance needs!
Daniel and Miguel came by to fix our dishwasher which was leaking onto our floor. We also had old faucets and valves under our sink that needed to be replaced. They made all the necessary repairs quickly and efficiently. Daniels expertise was evident in several different steps of the process. They came to the house very quickly on short notice. They also carted away our old dishwasher which we determined was going to leak no matter what we did to try to repair it. They were very nice and thoughtful.
Travis just stopped by, right on time for the appointment. Took a look, told me it wasn't the big deal I thought it was, and gave me an honest and direct recommendation that saved me tons of money.
This was the best plumber experience I have ever had. They've earned my trust for next time when I have a real serious problem. Thank you.
Richard J.
02/11/2022 12:00:00 SA
Quick response. Punctual, pleasant, professional and efficient! Fixed the clog. Great job!
Jordan I.
01/11/2021 12:00:00 SA
We had to replace our waste line in our crawl space, a small portion of the side sewer, and perform some other miscellaneous work on our water supply lines in our recently purchased home. JAFCO was quick to get someone at our house to assess the situation and provide a quote for the work. All said and done, it took only about a week from the time I called to get the project done, which is amazing given how busy plumbers and sub-contractors are.
Although the project ended up being more work than initially quoted, JAFCO kept to the amount listed in the original quote, which is most appreciated from a customer side!
We had a wonderful experience with the plumber who worked on our house, Daniel. He was really friendly, hard-working, and was diligent about mask-wearing in our house which we appreciate in these times.
We will definitely continue to use JAFCO for all of our plumbing needs, and would recommend to anyone.
Marcin G.
05/06/2021 12:00:00 SA
I had Jafco come out to unclog a toilet for me and the experience was everything I could have wished for: quick scheduling, good availability, on-time arrival and a professional tech.
Very pleased with the quick response to our plumbing request from Jafco and the service tech who came to fix our leaky connection hot water to the bathroom sink. He noticed that the connectors we had were faulty and had been recalled by the manufacturer and quickly installed new metal ones - an upgrade from the plastic ones that were compromised. I would not hesitate to use them again if needed. Communication with the company through yelp was excellent. I SO appreciated the fact they responded and came out in less than 24 hours of my request for help... It's why you got my business Jafco and a faithful customer. You guys ROCK!
Came to fix our kitchen sink clog on same day I called. Proved to be a little tough to solve since clog was almost 40 feet out. Came back next day and fixed the problem.
We just used Jafco on a big sewer and plumbing job on our 1966 home. We were very pleased with the estimator/manager, sewer and plumbing crews work. They were honest, hardworking, knew what they were doing, neat and complete.
Our Issues:
1. Our 1966 basement toilet plumbing pipes were corroded and flushes had gotten very weak, and we had too many backups into the shower from it.
2. Old, cracked sewer line out to the sidewalk.
3. Sadly, old cast iron sewer and plumbing pipes all met up under our family cement floor. YIKES!!!!!
We had 4 bids. We went with Jafco as they had the best reviews on-line.
The Job:
1. Reline the sewer pipes out to the sidewalk replacing some of the main pipes in the house.
2. Replace basement bathroom plumbing pipes in the basement bathroom.
The worst part is the fact that our 1966 house sewer/plumbing pipes are buried 3 feet under cement in our family room carpet. They had to use a cement cutter to create a 20 ft V shaped trench to replace pipes in family room floor as well as jackhammer under the shower and toilet.
It was a big 2.5 week job. It was costly primarily due to the cutting cement and digging trenches inside my house. The work was topnotch, both inside and out. If we wanted our 3rd bathroom back in service, we had no choice but to replace pipes that were underneath our cement family room floor.
We were very, very pleased with the Jafco workers, workmanship, consulting us along the way, and the results. We have no complaints.
If you have a big sewer/plumbing job go with the best out there. One thing I learned about trenchless sewer pipe relining is that there are two different ways to reline them. Jafco uses Nu-Flo liner, not the material that is blown in which is the more commonly used product. I felt Nu-Flo was a better product.
Izzy R.
02/05/2021 12:00:00 SA
Excellent service! They were the only company to reply to my inquiry after 5 PM & also provide an estimate over the phone. Most companies want you to schedule a tech to come over and provide an estimate which I don't find time or cost-effective. Ronnie came today to fix the clogged toilet. He was professional, courteous, & efficient. Will definitely rehire for future needs & recommend to friends.
Anthony M.
01/11/2022 12:00:00 SA
Excellent. Our sump appeared to be flooding. They confirmed that there was no broken pipe. They were responsive and efficient.
Great team to work with. I had reached out to Jafco for an exterior pipe issues. Josh abs the crew did a terrific job with the repairs. Will definitely keep your contact for any future project.
Archit B.
03/12/2021 12:00:00 SA
Giving 2 stars since one of the jobs was completed but the other job which was part of the package wasn't completed. The person sent for the repair took 4-5 hours to complete the PRV replacement job which our neighbors mentioned was generally completed within 1 hour in most of their houses by other companies (for offered or less cost) and then the other job of flush replacement which was aligned as part of the package wasn't completed citing the number of hours spent on PRV replacement (we were charged 100 dollars extra as well).
Kim F.
03/10/2021 12:00:00 SA
We had to replace about 20 feet of our sewer line that was under our driveway in Northwest Seattle. We had 3 different bids and Jafco's was the most competitive. I interacted primarily with Dewayne who did a nice job proactively keeping us updated on progress. His crew had to dig out our cement driveway and did this quickly and the clean up was done so well it was not detectable. They even put a bit of grass seed on the area they were using in case they impacted the grass (which they didn't)! Very professional, quick, courteous and fairly priced. Definitely will use them again.
Greg S.
10/04/2020 12:00:00 SA
Jafco recently lined our sewer, and I highly recommend them if you have to do something like this. We looked at 4 other plumbing companies and I'm glad we made the choice we did.
Cory, our main contact was straightforward and honest, and he seemed to have our best interest in mind from the outset. He was thorough in looking at our line and used the video he took as a teaching tool. Prior to and during the job, he was an excellent communicator and took care to ensure that people working on site were (relatively) quiet while my wife was teaching from home.
The team who did the work (three crews) were all good communicators, responsive, and friendly. Job was done in 3 days and impact was kept to a minimum.
Gordon T.
09/06/2019 12:00:00 SA
As a homeowner, one of the worst things you can run into is a clogged sewer line. There are just so many variables and you don't know who is out to take advantage of your situation.
I researched a few different plumbing companies and was drawn to Jafco based on their stellar reviews. After calling and setting up an appointment on a Sunday, Jafco was able to send a team member out the following day (on a Holiday!).
PSE recently installed a gasline to our property, so we initially thought there could have been a cross bore. Jiles (from Jafco) was able to snake our clean out, run a few tests and with the help of PSE - concluded that the gas line and sewerline did not connect.
Jiles stayed on our property until after PSE completed their diagnostic tests and offered a very competitive bid to fix our leaking/backed up sewer line.
During the repair, we ran into another blockage further down the sewerline, and had to tack on additional work to clear it. Jiles explained the unknowns of clearing out a sewer line and never came across as anything less than genuine.
This second blockage resulted in concrete cutting, partial pipe replacement and further hyrojetting but Jafco was very accommodating in pricing.
I've worked with numerous contractors on my property and can honestly give Jafco my vote of confidence. Please do not hesitate to reach out to them.
I'll definitely be contacting them in the future for any sewer related maintenance/needs.
Very happy with Jafco Sewer. We needed a sewer scope as well as three outside drains hydro jetted to clear years of debris. All work was done in a professional manner and I am very happy with the result.
I highly recommend Jafco Sewer.
I posted a negative review about a job Jafco did for us on 9/5/20 and am back to update that review.
Since the owner, Andrew, did some pretty amazing followup / taking responsibility for our poor service, we decided to give Jafco another try. I'm happy to say, I'm glad we did.
We had a minor plumbing issue pop up in a rental unit this past week so I contacted Andrew at Jafco. He responded immediately, had a tech contact us soon thereafter, and we were set up with an appointment for first thing the following morning.
The tech arrived early and had our issue resolved soon after he arrived. He was professional, friendly, knowledgeable and cleaned up when he was done. Wow! Impressive especially compared to our previous experience.
I'm amending my first post to say that I'd hire Jafco for future plumbing repairs based on this experience. Not only did they do a stellar repair job but they made every attempt to make our first experience right, including covering the cost of the first repair.
5 star doesn't even cut it!
1. Phone call reservation - the person who picked up was very nice and warm (instead of just thh usual, Hi, your name please etc. And he gave estimates on the phone for high level instead of your usual I can't give any estimate on the phone.... we need to come in
2. Integrity and transparency. Graydon came to check our external drain clean (which showed pooling of water). He checked and said, it's clear. It probably cleared itself. I checked with the video and no blockage and showed me the clear video. And we were just charged for the visitation fee
3. Explanations. I learned a ton about sewer systems and how often I need to check and what are the items I need to be concerned about vs not
HIGHLY RECOMMEND. Put it this way - if I had known there is no issues, would I have called ones that do free visit instead? Nope. Would still call them because of the reasons above. As someone who doesn't know much in this space, having trust in a company is above all else
We will keep Jafco in mind for fututre needs, such as indoor sewer cleaning, checks, and creating cleanout for sure!
sue c.
01/11/2021 12:00:00 SA
Yes, yes, yes.
This are the most professional business I have ever engaged with.
They came out the morning after I called them (5pm the night before). The had a bid for me within the hour.
The young men who came and dug the hole were polite, professional and a pleasure to work with.
You won't be disappointed.
Kat V.
07/10/2019 12:00:00 SA
Great experience with these guys! I needed my old garbage disposal removed and a new one installed, so I asked a few companies on Yelp for quotes. Jafco responded almost immediately and gave me a straightforward estimate, whereas another company said they'd have to come out to inspect the situation first. I needed this done ASAP so I went with Jafco.
Tyler came by (and took his shoes off before entering without being asked) and installed the new garbage disposal I purchased from Home Depot. It turned out that it was defective, so he had to return the next day to complete the job, but because the work took longer than expected, Jafco replaced my faulty one and gifted me a new disposal at no charge! On top of that, I received great communication from them at all times. They are honest, professional, and dedicated to good service.
I would definitely use them again for my plumbing needs!
Kyungwoo L.
03/04/2021 12:00:00 SA
I explicitly told this work is about fixing/resetting kitchen undermount sink under the countertop/quartz and provided pictures at the time of schedule.
When a plumber came to my house, he didn't even know this is the case and refuse to work. It's okay since he honestly responded. However, I wasted my past two days waiting for this appointment.
The thing is the scheduler (Andrew) didn't seem to communicate this info to the plumber. Then I wonder why he asked me all the details including pictures in the beginning.
Emmy M.
04/02/2019 12:00:00 SA
The guy showed up the same day. He got to work and left the place pretty clean when he was done. He had to take off the toilet. He was able to clear out our sewer line that contained a lot of tree roots. No wonder our neighbor's tree looked so healthy!
Christine G.
08/03/2020 12:00:00 SA
We cannot say enough good things about Jafco! After months of having an unusable shower due to a cracked shower floor, we shopped around for quotes and were dreading the process of having to rip out an old shower and replace with a new one. But Jafco came along, explained the process, eased our concerns of a rather big/noisy project in a shared condominium building and scheduled our project promptly. All while being so flexible and accommodating to my crazy night shift/sleeping during the day schedule. Everyone from the customer service reps to the installation team was wonderful, so helpful and extremely knowledgeable. And our new shower is amazing! We will be using Jafco in the future for all our home plumping projects.
The management for the building I live in has hired Jafco for some repairs - I'm assuming it's Jafco based on the logo t-shirts. Several different people have been out to the building over the last two weeks. ONE person was seen wearing a mask. So I don't really know what their statement about safety during this time is really about. None of the other employees have been wearing masks in or around the building. Today one of the employees knocked on my door, no mask, to let me know that he needed me to not use the water for at least a couple of hours starting immediately because he had someone working under the building. No notice. It's the middle of a pandemic, there are no public bathrooms. I have an infant at home who needs water for formula. I'm not impressed.
Great service, honest and reliable plumbers. They'll be the first I call should I have any plumbing issues again! Thanks Ron and Tyler!
Our 1977 built condo realized that its outgoing drains were deteriorating. We had an emergency repair done in March 2020 which was costly. But it encouraged us to examine all our outgoing drain pipes and collect 3 bids for repair. Jafco Sewer Repair won the bid and was clearly very organized, thorough on rexamining each pipe, and suggested lining the pipes while they still were not totally deteriorated (this option saved us a bundle). We negotiated a discount and planning began. The project took 11 days and did require a lot of coordination within the condo, but Jafco was so responsive throughout the project that it got done. Josh, our project manager was on site often and even down in the holes. The crew worked tirelessly and the job looks great...inside the holes and now outside. The crew was polite and handled any critical residents with aplomb. A big sewer project requires inconviences which Jafco and our Board tried to minimize. But you cannot please everyone. If you have sewer work...hire Jafco Sewer Repair! You will not be disappointed.
Used them twice for a slow draining kitchen sink. They are nice, responsive and didn't over charge like the sponsored plumbers on Yelp. Cost $150 compared to $450 quoted by two other companies.
Dinah D.
07/04/2021 12:00:00 SA
Oh wow. They came out on Sunday July 4th. He did a great job, found a simple cause of the problem, we are all set and we are future customers.
I was very happy with the quick response, honest quote and professionalism of the plumber who came over.
Our sewer line had some roots in it which caused it to overflow in the basement.
I asked for a quote. Got one within 10 minutes. A plumber came over, did the job, discussed the issue and honored the quote.
I needed something else done, so I asked if he could do that as well (for an extra) - and - problem fixed!
The sewer line connecting our washing machine and dishwasher to our main line began overflowing recently. We had two sewer-repair companies come out and give quotes -- both told us that the pipe had collapsed and that we'd need to trench out the sewer line (under our slab) and replace it. Cost: $8000.
Then Dewayne came out from Jafco. Based on what we told him the other companies had said, he mentioned a similar price -- but he suggested sending his camera down there to take a look first. When he did, it turned out the pipe hadn't collapsed at all -- it was just clogged with grease. He was able to shove his camera through the blockage and get water moving again. He fixed it right there on the spot!
I told Dewayne that he'd saved me $8000 and that I wanted to pay him something, but he refused. He fixed our blockage for free -- and passed up a chance to get thousands of dollars out of us. I appreciate his integrity -- it's rare in this industry.
After having an estimate done on a side sewer issue....I discovered at 8pm that my toilet was leaking. After trying to fix it myself with no success I called Jafco and Dwayne who did my estimate was on call! He was here within an hour and had the toilet fixed in 15 minutes. And was kind enough to let me know what I did wrong (I needed two wax rings not one ...who knew) These guys are golden and Dwayne is the best! Seriously, I've dealt with numerous contractors and service companies and have never had such great customer service.
Very happy with the work. Had a 100 year old sewer line completely clog. Work consisted of an initial survey/attempt to rooter it out. The clog/collapse could not be cleared, but the video survey allowed Jafco to figure out where it was. They excavated and replaced a 5 foot section of the line where it had collapsed. they then surveyed with the video system, and found that the rest of this line (another 10 feet in total) was cracked on the bottom and needed attention. They relined this additional 10 feet. Warrantied for 25 years, with the liner having a manufacturer's warranty for 40 years.
So the work was:
Initial survey and clearing attemp
Excavation and replacement of 5' of 100 year old concrete sewer pipe.
Relining of 10' of 100 year old concrete sewer pipe.
Quality of work was excellent, and coordination was easy.
Price was higher than I'd like, but typical of other bids (a little lower than some of their competitors). Total cost: $8100 before tax for 15' of line replacement or relining (5' replace, 10' reline).
For planning, if you find yourself in similar circumstances in Seattle, plan on a cost of something like $500 per foot (that's a little less than the $8100 divided by the 15' of repair). This cost per foot would go down some for longer runs, but will never get near the low costs per foot you see on plumbing companies' websites, which don't include costs of digging the holes, etc.
Peter B.
05/06/2020 12:00:00 SA
These guy are fantastic. They seem to always answer their phone and are actually kind. Ron came out to review my problem and give me a quote. He found he could fix my problem with a quick 10 minute adjustment and didn't charge me anything! When does that happen with plumbers? These guys are the real deal. It doesn't surprise me they have 100% 5 star reviews.
This is my second five star review of this business after having them come to my home for two separate issues. Was very impressed they were able to come out on short notice on Saturday afternoon and Ron was very helpful, explained things well and got the problem taken care of in an expeditious and cost effective manner.
Charlotte H.
10/01/2021 12:00:00 SA
Amazing service. They took care of replacing and repairing 315 feet of sewer line for us. Incredibly professional, completely on time and extremely well priced. I can't say enough nice things about Josh.
Rich M.
11/11/2020 12:00:00 SA
We had a clogged sink and Jafco was available to come out the same day to help us resolve the issue. The technician was great and real easy to work with. Our sink is back to normal and we really appreciated the speed and quality work that Jafco provided.
We definitely plan to use Jafco again!
Hin W.
05/12/2020 12:00:00 SA
I had an old failing water heater tank that also did double duty for radiant heating for the home. Yelp helped me get quotes from like 8 plumbers through messaging. I started getting responses from about 3-5 right away and I started narrowing down right away since I had no heat and no hot water (during a time when all of us pretty much had to stay at home besides work). Of those, Jafco was one that stood out as being most responsive and customer oriented and efficient by the way they responded. Issac got someone sent out working around my work schedule and he sent someone that was knowledgeable and confident about the work during the estimate appointment.
Since it wasn't my house, I also had to facilitate some of the communication and scope of work between the plumber and my landlord. Jafco went the extra mile and answered all of our questions and responded to ALL of our requests. Almost all the other plumbers didn't. Quote was detailed and was competitive with other quotes that I have gotten from 2 others. I went with Jafco based on my impression with the technician they sent (Charles) who communicated well with me, and showed confidence and great customer service. He did a terrific, quality job working through some of the difficult situations (limited space to run all necessary pipping that he encountered. Worked long-hour days to finish the job and had great work ethics. It made an impression on me because I am a technician myself in another field. But at any rate, much respect to these guys who's done a great job getting our plumbing problems addressed the right way, the first time. The owner must be doing something right to keep employees working with such customer focus. I think it's rare and deserve praise.
Needed some pipes moved for a window install and JAFCO was able to come out the day after the request and have a worker at my house 2 days later. Wyatt did an excellent professional job and kept me abreast of any and all issues. Great quick job, would highly recommend.
Marie G.
12/08/2018 12:00:00 SA
Wow! Super impressed with these guys!! Saturday call-out - I was expecting to have lots of excuses & delays, but they were fast, on-time, courteous, committed to seeing it through.
They exceeded our expectations & will be referring them to others. Yeah!!! So happy!
I had a similar experience to the negative review that was recently posted. We recently moved into a new home where the sewer line had not had much use the previous 12-15 months. Thus, the line had build up that was causing backups.
Jafco came out the same day (I gave them the second star for that) and cleared the backup. But while that work was being done, a second employee stopped by and that is when things got a little suspicious. The second employee stopped the first guy as he was looking at the camera view and claimed that the pipe had completely eroded out the bottom. The discussion between the plumber seemed rehearsed. He started talking about replacing it by jack hammering the finished basement and have to excavate the front yard to replace the line.
We got a quote for $20,000 on the spot with the salesman stating he talked his boss down to keep our costs down. The salesman shoved a contract in our face at 7pm at night wanting us to commit to a major excavation without any deliberation. Fortunately, we called another company to come out for a second opinion. That company saw that work needed to be done, but certainly did not see any of the line eroded through. This was even more clear when they descaled the line. Thus, I am convinced that the Jafco either is not good at diagnosing problems, or they just took that stance to try to scare us into the most expensive project.
The leap that Jafco wanted to make on what certainly appears to be an incorrect assessment of the state of the line, is certainly off-putting, and I certainly would not use this company for any major plumbing issues. They can clear a line, but the second they propose anything more than a basic plumbing services, I would contact a different plumbing company. Especially, given the fact that they work on a commission so you probably cannot trust their proposed repairs as being necessary.
Very pleased with Jafco Sewer repair. We woke up one morning to water on the floor, tub full after showering and toilet gurgling. Called Jafco out to snake and drain as we assumed there was a blockage. Turned out to be a broken pipe at the sewer line. That quick the estimate went from a few hundred to a few thousand. Needless to say my Mother was frustrated and her attitude showed it. Aaron maintained professionalism like a champ. He quoted us a fair and reasonable price and his guys were at our house first thing in the morning! I never realized how much work goes into plumbing repairs until I saw the worker standing in a a hole that he dig that was taller than him! If we need future plumbing service we will most def use this company again!
Frederick D.
03/09/2020 12:00:00 SA
Quick response to my request for a quote. Fast setup of appointment onsite. Knowledgeable Plumber identified the location of our drain leak very quickly, and used minimal intrusive means to make the repair. Very happy with the whole experience. Thank you!!
I recently became the owner of a home with sewer line issues. Not something that any homeowner wants to hear, let alone a new homeowner. However, with Jafco Sewer Repair assistance the fix of my sewer line was much easier to swallow. DeWayne and the entire team at Jafco were extremely prompt, informative, courteous and responsive. They kept me apprised of the project status throughout and also shared pertinent facts to help guide me with decision-making (they gave me options on what I'd like to fix and included cost estimates - very handy when you're trying to manage your budget after a recent home purchase). They also kept the yard disruption to a minimum - which meant a lot to me and my new neighbors. Based on the quality of work that I experienced and the excellent communication, I decided to use Jafco for some water heater fixes as well. I was not disappointed. I would highly recommend Jafco to anyone needing sewer work completed.
Kuroi K.
04/08/2020 12:00:00 SA
Jafco sent Travis out today to work on a kitchen drain that was completely blocked. I was really happy with Travis level of service, and he wore a mask at my request which was nice. He went beyond just fixing taking a look at the pipes and water heater and suggesting maintenance and possibly replacement/repairs that might be needed in the future. Very knowledgeable, up-front pricing, and prompt service (came out in less than 24 hours). Their prices were also better than one of the other quotes I had gotten and they work on flat-rate instead of billing 15 min increments. All in all basically exactly what you want from a plumber when you're in a bit of a bind.
John A.
08/11/2021 12:00:00 SA
We had our sewer line sleeved. Great job, great people and great price. I would hire them again and 100% recommend Jafco!!!
Needed a sewer line resleeved, Jafco worked with us as we were closing on our house to schedule the repairs. Quick service, quick replies, overall very helpful and would use them again.
My sink was clogged, and it wasn't draining anything at all. I was worried that I wouldn't be able to get anyone to come help me fix my sink quickly during the COVID-19 situation, so I was really glad that the guys at Jafco could come help out. They were able to come over the next morning, and fixed the problem in under an hour! The cost was reasonable, considering the whole pandemic situation, and the communication was quick and clear.
They really knew exactly what they're doing, I had no problems with them at all, everything from step one was amazing. The communication is off the charts, there wasn't a time in the day that these guys can respond to me and make sure everything was fixed and operating again. I'm so thankful, thank you so much!!!
These guys are awesome!!
Garrett is super helpful on the phone and Ron was a total pro when he came out.
I will definitely use them again - you should too!!
We discovered a major problem with our sewer line that needed an immediate repair. Knowing the repairs would be costly, we shopped the job around to multiple companies and ended up choosing Jafco due to their competitive bid, responsiveness and professionalism. I mostly communicated with Dewayne, who had top notch communication and was able to work around our schedule with guests in town. They lined our whole sewer line and got the job done in exactly the amount of time they estimated with the least amount of interruption. The whole process couldn't have been smoother and I would definitely recommend them for anyone needing a new lining.
David and Cody came out the same day to help me a clogged garbage disposal. They were so prompt and arrived on time and quickly assessed. They gave me really helpful tips on how to troubleshoot on my own for the future too. They were friendly, efficient and knowledgeable. Highly recommend!
Terry B.
07/01/2021 12:00:00 SA
We needed to reroute a gas line to make its location compatible with our new stove. We hired Jafco because of our recent, very favorable, experience with their installation of a side sewer liner. Technicians David and Alex were knowledgeable and courteous, they performed the work in a professional manner, they completed the task on time, and the kept the work area clean. They encountered an unexpected obstacle that forced them to alter their planned approach. They quickly devised an alternate plan that worked to perfection, an accomplishment that speaks to their in-depth plumbing know-how.
Last night I realized there was water in the cabinet under the kitchen sink. I took everything out and ran the faucet, and sure enough there was water pouring out from somewhere. I turned off the faucet, dried everything off, and opened up Yelp. I sent a request for a quote to Jafco at 9:06 pm on a Sunday night and had a reply from Aaron at 9:08 pm. Let me say again - it was a Sunday night, after 9 pm - and I got a response in 2 minutes!! It is now 2 pm on Monday - fewer than 24 hours after I found the leak - and it is fixed!! Ron came out right on time, was very friendly and knowledgeable, and got the job done. It's no wonder this company has 5 stars - if I could give them 10 stars based on this experience, I would!! I join the list of happy customers and definitely recommend Jafco for your plumbing needs!
Cannot emphasize enough how unethical and what a rip off this company us. When we booked services, they told us there is a $100 service fee which is charged for getting someone to the house, but that amount counts as a credit in the event we actually use them to perform any plumbing work at the house. But when the person shows up and determines there's no work to be done, he tells us there's a $305 minimum fee - and the dispatcher should have explained that better, so he'll discount it to $250 for the confusion - but that's the absolute best he can do. While there and after telling us there's no work to be done, the toilet starting running again - so the person then decides there is a part that can be replaced in the toilet and that costs $286 - but since we're already paying the $250, he'll only charge us an extra $100 and then after completing that work tells us that is unlikely to fix our problem because there's additional parts that need replacing that we would need to special order. After the person left (literally within minutes), both a second toilet and our kitchen sink started running - something neither of them had been doing before.
So in sum - there's a $305 service fee that they don't tell you about and does NOT count as a credit towards the plumbing services actually performed. And the work is terrible.
There's a reason this is a 5-star company. Jafco was quick to respond to my Yelp message and promptly sent someone out to assess the situation. George was professional, kind, and transparent. I was impressed with how he helped us to save some money on the job. We had two issues and one of them he fixed immediately just as part of his inspection. We were so grateful! There was a tiny hiccup in completing the job, but as soon as we alerted the company, they made sure to fix the issue immediately. As if that weren't enough, the cost was reasonable. I would happily and confidently use Jafco again in the future.
Next day garbage disposal repair. Professional, courteous, and in the time slotted. It turned out to be just a reset switch, but given an immediate quote on new disposal if/when needed. I will definitely use the company again for any plumbing needs!
Hugo Y.
03/11/2018 12:00:00 SA
Jafco was great. They're responsive on Yelp, and was able to give an estimate over the phone.
Aaron was informative and very helpful
Llyra D.
05/10/2021 12:00:00 SA
We had a flooded mother-in-law unit due to a new-faucet-installation accident combined with the property shutoff not working 100%, and eventually realized that our amateur plumbing skills weren't up to the task. Alyssa in dispatch was super helpful in finding a tech to come out, and Wyatt saved our bacon. He worked quickly and carefully, got a valve reattached and stopped the flood, and gave us advice on handling the other valve when finishing the faucet install. Truly our plumbing guardian angel, and well worth the after-hours pricing. Highly recommended!
Abby M.
02/02/2020 12:00:00 SA
Quick to respond and schedule. Worker was efficient and nice. Just feel like it was very expensive for snaking a drain but the work was done well and I'm a happier resident for it (clog in shower)
Lisa H.
01/08/2021 12:00:00 SA
Jafco offers fair and honest pricing for work done. Isaac and Ron, were very kind and helpful and finished my job as promised, which included a shower pan install, replace part of tub drain, and set new toilet. I would recommend them to friends and family.
Pete K.
04/02/2021 12:00:00 SA
Leaving a review strictly from the communication, bid and personality perspective. We chose a different company to do our sewer fix project. We worked with Brandon Zimmerman thru the inspection and bid process. He was prompt, clean, courteous and knowledgeable. We'd consider them again for any further work that may come about with our home.
J A.
09/12/2020 12:00:00 SA
Don't use Jafco!! They wanted to dig up my sidewalk for a $5500 min pipe repair when all I needed was a hydrojet. I
Very satisfied with their service! They were able to book an appt the next day, and worked hard to resolve the issue, and at an extremely fair price. Can highly recommend.
Jafco unclogged our kitchen sink on very short notice. We asked for a quote through Yelp, and they were out the next morning to check it out. The clog turned out to be much further back than we originally thought, and as a result, it took much longer to unclog. Despite having to do much more work than originally anticipated, Jafco offered to honor the original estimate. We really appreciated this commitment to customer service! They were responsive, on time, and cleaned up afterwards. Would definitely recommend!
Prompt, professional, and courteous service, and able to accommodate emergency repairs. I endorse this company.
Charlie G.
12/05/2019 12:00:00 SA
I had an emergency with a toilet and Jafco was the only company that was available. I called them back even though I originally thought they were expensive. They came out and fixed my issue quickly. Well worth the price. I would recommend them again.
We did not end up using Jafco for our project, but they were very responsive during the estimate process. They clearly explained what their plan was and where each of the costs were coming from. When there was a question, they called up an expert to make sure the plan was feasible. They were also competitively priced. Only reason we didn't move forward with Jafco was that we liked another company's plan more.
I had both of my bathtub drains clogged on Thanksgiving day. we contacted Jafco around midnight. They replied to me almost immediately and told me they can send someone on the next day. After setting up the appointment, however, I got stuck in the traffic next day (Black Friday) and missed my appointment! I thought all hope was lost but they said would do their best to help. Eventually they managed to send the same person to my house despite that I missed the appointment earlier. I am very grateful for their help. It saved my Thanksgiving weekend, and no other sewer company can do better than that. Thanks again. Really appreciate it.
I hired Jafco to replace my hot water heater, expansion tank and 2 hose bibs. Blair came out to evaluate the issues and was very friendly and thorough in his inspection. He explained everything that was needed and gave a complete estimate. On the install day he was right on time (early!), ready to work and got the job done quickly. He kept me informed throughout the morning and went over everything. He was also able to fix a slow draining bathroom sink which was not on the work list. Aaron and John came out to camera the sewer line and did a very thorough inspection and estimate for upgrading the line and installing a cleanout. They seem very knowledgeable, have all the equipment and tools for the job and are very professional and polite. I am looking forward to completing all my plumbing and sewer upgrades with them.
Robel is amazing! He successfully solved my issue right away. Before I called Jafco, there was another plumber came. He charged me twice the money and did not solve the issue. Jafco is definitely my to go sewer plumber in the future
Although I would prefer not to have to use a sewer repair company, it was essential in our case. Aaron and his team were quick to respond, provided a fair estimate and solved our problem. Very professional and easy to work with. My city inspector also confirmed that their work was solid so if you need a side sewer replaced or fixed, I'd highly recommend Jafco.
Nancy D.
05/08/2020 12:00:00 SA
Did a great job and professional. Removed the clog in 15 minutes. My only request would be that a sewer repair company would carry buckets for sewer disposal cleanup and know how to remove it. I had to use my garbage can and clean up the mess after. I think there are better ways to handle it especially at $275 for 15 minutes of work.
These guys did some major sewer work for me this past week, a $9000 job. The price was competitive with other quotes I got. I went with Jafco because Dwayne was very aggressive with his follow up. Because of this, I felt they really wanted the work, more than the other contractors I spoke with, and they would get it done quickly. They did do the work remarkably quickly, starting within 2 days of my deposit, and finishing within a week. Dwayne always returned calls within an hour or two and I appreciated that. The work seems perfect as far as I can tell - toilets flush like they should now. Totally satisfied.
Steve H.
01/07/2021 12:00:00 SA
Sewer baked on a Sunday. I called, they came, and it was flowing by early evening. They were effecient, professional, and effective. Only negative was they kept finding more things to fix after completing each section, so the job went for 3 or 4 days and kept getting more and more expensive. I have to assume that they kept finding did need repair, but a repair what started out surprisingly expensive mushroomed into being shockingly expensive. Not having paid for underground sewer work before, this may just be how it is, as the charge for fixing our leaking bathtub faucet and helping us get that drain flowing seemed very reasonable. In summary, quick response even on a Sunday, very professional and personable employees, and they did what they said they would do at the price they quoted. Just kinda shocked by how much it cost :-)
Sabella F.
06/02/2019 12:00:00 SA
Jafco came by this morning to unclog a toilet that refused to flush. The service was fast, the price was fair and the technician even explained what may have caused the clog afterwards. When it came time to pay I realized I had the wrong coupon printed but because it matched a special they were running he accepted the discount, which was unexpected and greatly appreciated. Would recommend!
Grayden came by our place to check a potential clogged downspout that was feeding into a pipe that led to the sewer line. After noticing water intrusion in our garage we called Jafco to help us diagnose the problem and see what could be done. Grayden came by and took his time to sort the issue out for us. He was incredibly helpful and addressed the issue competently. It was great to have him at our place to help with the issue. Absolutely great experience meeting him, really appreciate his help!
Just the best. I called on Monday morning about a sewer line we needed cleaned out. This is an old concrete line with a belly in it, so it's a chore when it has to be done. Jafco sent someone out that day and cleaned out the line without a problem. Our hot water tank was pretty old and had a slow leak I it. The replaced it too. All in one visit. Great professional service. They'll be my go to company for any sewer issues. Thanks Jafco!
I called Jafco in a bit of a panic at the crack of dawn (literally), needing a sewer line fixed after it had stopped working (to the point that toilets wouldn't flush). A different plumbing company had tried to fix the problem, but clearly hadn't had any results.
With that background I was a bit hesitant, but also desperate to get things fixed that day (because, again, no working sewer). Dewayne was nothing short of amazing! He talked me through my options and what the process was, understood my predicament and had a team out that day, with the sewer line fixed and ready to go before they went home.
This was a problem that had plagued the house off-and-on for a while, and which has now entirely gone away. Jafco's flexibility, their workmanship, their attention to detail, and their quick response to a plumbing emergency were all top-notch.
I have already recommended them to several other people, and highly recommend them to anyone and everyone reading this review. They will do the job right, and will do it right the first time, all for a reasonable price... which as I've found is not always true of other companies.
Thank you all for everything!
We had a blockage and water coming back into the house. Very long story short, we ultimately needed the full side sewer line to the main replaced due to more than 20 feet of crushed/blocked pipe (1928 cement). It took 2 companies and a bunch of money before Jafco finally stepped in with more competitive pricing. Aaron worked with us and our neighbors on strategy and was honest, kind, and straight forward. Instead of stringing us along one section at a time like the first two very expensive companies, he saw the risk of not finding the source of the crushed/blocked pipe, and structural risks due to the long trench, and recommended we replace the line, an approach that guaranteed an end to the madness. The crew were awesome, fast, state of the art, and respectful with John provided excellent and timely communication throughout once the work started. All said and done, 45 feet then a liner to the main from our neighbors tie-in. Because of what we'd gone through with the two previous companies and then replacing the full line, they were kind enough to subcontract a fence company to button it all back up across the three properties (ours and two neighbors) at no extra charge. Even after we'd finalized invoices and payments John was fast to research, plan, subcontract, and execute the fence work. Super impressed and grateful.
Great communication, punctual service, good price. Did a fine job installing a new toilet. I would hire again.
As of today, these guys are at the top of my list to call. Responsive, upfront, problem solvers, smart - everything you want in a plumbing company.
Ron did a great job jetting the line and provided helpful insight into what we need to do for the line long-term. Fair to say he saved Christmas? Yeah - the service call was on Christmas Eve, and we are hosting 10 people tomorrow. So grateful.
Aaron quoted over the phone, which makes life so much easier when it's a straightforward job like this.
Ron and Dwayne came out assess our clogged drain. They were quick to respond and be on sight. Our house is a mid century home with an add on unit. They gave us some good information on future upkeep and maintenance given esp given the age of the home and plumbing. Dwayne and Ron quickly gave us the details of the clogged drain and what the work would entail including some risks. In the end, everything was fine and didn't include any extra labor or cost. Felt informed throughout the process. Their prices were affordable compared to other companies and they had a very no nonsense attitude about them. Ron was friendly, thorough and professional in his services. We'll be calling on them again to do some heavy lifting plumbing/sewage projects down the line. Thanks again guys!
JAFCO is an impressive company. I routinely used a competitor but decided to get a second bid on a significant sewer project. I went with JAFCO because their pricing was much better, their service was timely and well done, and the employees were professional, respectful, and friendly. They did an excellent job installing two separate sewer-liners on my property. They had to hand-dig several holes through the root-infested ground and did so, in the rain, without any complaints. I will definitely use JAFCO for any future water/sewer needs.
Having had a couple of bad experiences on previous plumbing emergencies with Roto-Rooter, I was determined to try someone else on yesterday's main line clog in our commercial office. Jafco did great. They were able to work me in after about two hours. Ron was delightful and we got just the video I needed for my landlord, and Ron took the extra time to go down to the parking garage and help me troubleshoot our pipes. Thanks so much.
Sunday evening...washing clothes...sewer starts to back up into toilet. NOT a good thing! Called my exterior sewer insurance company shortly after 5:00 pm; had a call from Andrew at 6:00 with the good news that Ron would be at my home within the next 30 minutes. He ran his camera through the sewer and found/busted the clog in relatively short time. He determined that roots have encroached and are starting to impact the integrity of our sewer line. He recorded the sewer line for Jafco to send to my insurance company. I am super impressed with Jafco's response and, since I work for an emergency water mitigation company and we are often needing a plumber, I am going to recommend Jafco to our GM.
We had a problem with our sewer line and we called Jafco and they sent out Cory the same day. Cory scoped our sewer line and explained and showed us why our sewer was backing up. He was extremely patient and incredibly knowledgeable and honest. Cory answered all our questions and concerns needless to say we were extremely impressed. We couldn't ask for anything more from a plumbing company. We highly recommend Jafco if you are looking for honesty, dependabilty and excellent work.
Great experience with Aaron and Ron at Jafco Sewer Repair. On a Sunday we had some ugly sewer line back-up issues in a downstairs bathroom. It was bad. I tried renting an auger that only seemed to help some, so I decided to bring in the pros. Glad I did.
Aaron was extremely responsive... got back to my request for a quote within minutes and did not try to price gouge given our urgency. This alone will earn my loyalty. Arranged a time for Ron to come the following day at 11 am. Ron communicated with us that morning and arrived on time. He took brought a fancy auger with a camera and large color screen. Within minutes he diagnosed the problem: a dozen or so disposable wipes flushed down the toilet had been snagged in a piece of old lead casing. Ron poked at them until he cleared the line. Then he walked me through the rest of the 80' line and showed me it was otherwise in very good shape, which was a nice silver lining to this experience since I'd never actually done a sewer line scope. Ron was patient with my questions and professional. Charged us what I think is a fair price, $200-- exactly what Aaron's estimate had been.
I will be a returning customer (hopefully not anytime soon!).
Sylvia A. W.
12/02/2020 12:00:00 SA
I got in contact with this company this thumbtack and got an immediate response and scheduled a tech to come and check out a leak under our kitchen sink. The tech that came out was Isaac and he was just fabulous,he tightened some loose connections which were causing the problem and also put on our new sprayer head. And explained that we would need everything replaced because it was all done incorrectly which was fine with us and we will have this company do it for us. When I asked what the charge was he said nothing and I was so incredibly impressed that he did that , I would recommend them to anyone!
Mitchell G.
05/07/2019 12:00:00 SA
These guys are awesome. Very professional, thorough and efficient. They came to deal with a backed up sewer due to root intrusion. It can get pretty ugly and expensive quickly but they got the job done with minimal pain. They went the extra mile to ensure that everything was done right and I was left with a clean sewer pipe. Highly recommended.
Aaron of Jafco was a huge help, not only in fast service to repair a leak in drain pipe underneath concrete floor, but he helped me identify and fix two leaks in the shower that had just been installed by some not so good handymen--and he didn't even charge me for those extra services! He is fast, efficient, and left the cenment he had excavated smooth and ready for flooring to be installed. Thank you Aaron!
Had an emergency plumbing incident with a cracked pipe. Ron came out same day as my request and got right to it. Had the whole thing fixed and leak free within the hour. Quick, professional, and friendly. He did a great job.
Excellent experience from start to finish. Jafco repaired a hole in my sewer line and ran a liner to prevent future damage. Dewayne McDermott and Andrew Vigil communicated with me throughout the project and both were informative, responsive, and professional. Work in each stage of the project was efficient and marked by exemplary craftsmanship. Workers left site clean. Price was fair and I am pleased with the job. Recommend to anyone needing sewer repair.
About 6 mos ago (pre Covid) our garbage disposal died. Of 6 different plumbing companies, only Jafco provided an online estimate. They came on time and the work was done right and the estimate was accurate. Actually saved us money because the plumber said our prior disposal was bigger than we needed (which made sense, it took up a huge amount of space under the sink) and used a smaller one, which has been working great since then. We will use Jafco again.
We called Jafco when we had a blockage that caused a cap to pop in our basement, resulting in sewage in our basement. They came out quickly even though it was the middle of the night, and everyone else we had called wasn't available until the next day. They were able to tell enough that first night that it was likely a section of our sewer line that had become disconnected (which was what it turned out to be), and that they would need to dig down to fix it. They arranged for all the city orgs that needed to come out to do so overnight, so by the next morning they were cleared to dig.
They replaced the broken section of pipe and gave us a lot of information about options to line our pipe to protect it against tree roots in future, including info on how it would work for the section that is joined to our neighbor's sewage line before hitting the main. We decided not to line it yet, as it was a huge cost we hadn't been planning on, and they totally respected that.
The cap that broke was put on originally by a different person/company who did a sewer scope when we were buying the house; it was a temporary one and it seems that the actual correct replacement may have been an uncommon part. Jafco had assured us they would replace the cap in the morning when they came to dig out the line; unfortunately, that part was forgotten (which happens). When we realized we didn't have a cap and flushing the toilet still leaked sewage, we called them and they came back right away, again in the middle of the night, to fix the problem, and came back with the permanent part the next morning. We were very thankful that they made getting our plumbing operational again such a high priority.
Everyone we talked to at Jafco was professional, prompt, and knowledgeable. We were impressed with how quickly they responded and were able to complete the work, and they really cared about making sure we were able to get back to using water in our house quickly. Fingers crossed we don't need them to come out for anything other than maintenance again, but if we do, we will definitely call Jafco.
Ron at Jafco changed out my 1960s brushed nickel tub/shower fixtures to new oil rubbed bronze fixtures and I couldn't be more pleased! Ron was very knowledgeable, thoughtful, thorough and efficient. We ran into a few minor issues, including a defective seal on the new shower head, an old spout that wouldn't come off, and a required revision to convert the twist on faucet to a pull-on. Ron immediately had solutions/parts to each and every issue. He was meticulous with leak inspection and left not a single leak all for a very competitive price. I highly recommend Ron and Jafco.
Kathy S.
07/03/2020 12:00:00 SA
They worked with us to find a time we could be home, and were pleasant from the initial call. The technician was as helpful, efficient & low cost. He diagnosed the problem, fixed it quickly & provided an estimate for future work we would likely need. We were very pleased.
Our pressure release valve failed and we wanted to get a new installed ASAP. Using the Yelp app, I was able to send pictures and request an estimate from Jafco and a few other repair outfits. Jafco's was most reasonable, and they were able to get started the next day.
Ron did an outstanding and efficient job. He came by to look at the old valve, went out and got a new one, and replaced it all in about 90 minutes total, which included some pipe cutting and soldering.
I would highly recommend, and if possible, request Ron as your technician.
charlie h.
05/01/2019 12:00:00 SA
This firm was chosen by my neighbor (we share a sewer pipe) and we are very glad she did. The project was to replace parts of our common sewer pipe and line the remainder with a polymer coating.
They work was done professionally, on-time, and within budget. All the employees who worked on our project were fantastic.
I would recommend Jafco to anyone needing this work done.
I called several companies. Although 3 others got back to me in good order, Joes sons wanted to come 2 hrs after a 2 hr window they gave, never calling me to say they were behind, so we waited until they were too late to do work, no thanks. Others came and had a bid over $600 from what Jafco's bid.Told them to pack up and waited for Jafco. They were incredibly honest and fair priced and let me know every step of the way what they were doing. Superior to all Yelp top rated. Honest with integrity always wins here. Thanks Jafco, you proved yourself to be both.
Laurie B.
01/11/2020 12:00:00 SA
Highly recommend Jafco. Personable, Professional, Reliable and Reasonably priced. Ron couldn't have been more helpful. He quickly identified and solved the problem with our sewer line.
We received multiple quotes, and Jafco was a reasonable price, with a speedy timeline. I would definitely use them again and recommend to a friend!
Jae C.
11/01/2019 12:00:00 SA
We had a leaky faucet last night. I sent out a yelp cost estimate inquiry to a handful of businesses. I heard back from Jafco quickly. Ron came out this morning. Super respectful of the fact we had a baby sleeping in the next room. He showed us where to shut off main water valve, got the parts and returned in 10 min. Fixed the leaky faucet in 10 minutes. Super friendly and it cost much less than other companies' estimates. We're planning on sending an email to our HOA to recommend Ron and Jafco.
Needed to fix my clogged sink and toilet. Tyler came by, and it was done in under 10 minutes. 10/10 would call again and recommend to family.
nancy h.
12/08/2019 12:00:00 SA
I had an issue with my toilet and also my dishwasher. My toilet kept continuously running and my dishwasher was leaking. Ron came out to assess my issues and gave a quick and concise diagnosis of what needed to be fixed. He was very professional, punctual, and respectful. I'll definitely be using their services in the future!
Brian W.
10/03/2018 12:00:00 SA
Asked Jafco out for a quote on fixing a broken section of sewer pipe, identified by a previous plumber but left unfixed. Quote to repair came in significantly less than previous plumber, so we decided to go ahead with the repair.
Upon completing the necessary repair and sending the camera down the full line (which was done for free, I might add), we identified the need to replace the entire sewer line from the house to the street.
They were kind enough to apply the cost of the original repair toward the full replacement. Additionally, I had one-off requests during the repair (can we camera the line right now, can we add a cleanout, etc.) that were 100% accommodated without additional charge.
The quality of the work done was top notch. The workers were friendly and left the house and yard in good shape.
When spending this kind of money on home repairs, I am usually left with a feeling of having not gotten my money's worth. Not in this case. The pricing was reasonable, and each and every one of my concerns and requests was addressed with a smile.
I'll be using Jafco for all of my future needs (let's hope there aren't any soon).
Called on a Sunday evening for a backed up sewer. After consulting with the folks on the phone, I decided to have them come out Monday and save the late evening/weekend fee. They arrived promptly as scheduled on Monday morning. The first plumber needed some additional help after analyzing the issue. Shortly after placing the call, back up arrived. They promptly scoped the sewer line and located the problem area. As so many pipes in Seattle, mine had started deteriorating and things were backed up and plugged something ugly. Within a couple of hours, Jafco had a crew on site and promptly dug the hole to access the area. The crew cut the pipe, but needed additional helping clearing the line due to so much blockage. The original plumber returned within an hour, while the guys waited, and managed to clear the line. After that, they were able to cut and piece in the drain. Everything flowed perfectly. After final approval, the hole was refilled a week later.
The crew was positive, responsive and quick. The work appears to have been done correctly and works well. The clean up and yard looks as good as possible.
Regarding cost, I don't know how competitive the bid was, due to the nature of the problem and lack of other bids, however, the estimate originally given remained the same, even with all the extra issues that came up, so I feel the cost was justified and fair.
I was offered additional pipe lining, but declined that due to cost. However, I now have a clean out which will help if the problem reoccurs.
These guys really stepped it up and I highly recommend them.
Rich A.
02/03/2021 12:00:00 SA
Following our second sewer back-up in 2 years, we realized the need to finally arrange for some form of expensive, but permanent pipe-lining for our 95 year old clay system. After interviews with several contractors, we chose Jafco Sewer and could not have been more pleased. Although Jafco was not the lowest bidder, Josh Lemory, their manager on the project, exhibited superior knowledge and significant experience. In particular, his approach was the most comprehensive of all the bids, and he provided us with clear explanations. Further, each of their employees, who worked diligently and effectively under cold and damp conditions, were unfailingly pleasant. It is difficult to imagine such disruptive activities as pipe bursting and CIPP lining proceeding smoothly, but they actually did. The bottom line is that we were extremely pleased with their work and are happy to recommend Jafco Sewer enthusiastically and without reservation.
Renee R.
04/09/2018 12:00:00 SA
Aaron took the time to show me on the camera where the blockages were and how he fixed it. He was very professional, knowledgeable and respectful. He was very quick which I appreciated because my daughter and dog needed my attention. I recommend him to anyone who needs plumbing services.
Jung Eun K.
12/02/2019 12:00:00 SA
Had great experience. I had an leak on toilet base. They very quickly responded with my request with reasonable price. They sent the staff the next day at my convenience and he did great job quickly.
I had Jafco come out because I had a clogged main line. While cleaning it, they showed me a via camera a couple of offsets that would need to be worked on sooner or later. I decided to have them work on them now. Duane and the crew did a great job digging and getting the job done right. I was really impressed on how they got the Cat on the the property ducking a tree and missing a sprinkler head after climbing up a steep incline. I liked how they kept me informed of things and how they were able get things done on the days I wasn't able to be on site. I can't say enough about Jafco Sewer Repair.
Ron did an excellent job rerouting the dishwasher's drain to the garbage disposal. Will definitely hire the company again.
Contacted Jafco this morning about a backed up drain - Ron arrived within a few hours!! He was friendly, professional and efficient. I had suspected that we needed our main sewer line cleaned out but Ron told us it was a clogged pipe and saved us some money. I will be calling Jafco again!!
I HIGHLY recommend Jafco for sewer repair. We had a big job that needed to be done on our external sewer line. I got quotes from Jafco and another well-reviewed company. Aaron from Jafco responded promptly, and was thousands of dollars lower than the other quote. He and his workers were professional and efficient throughout the process, and did a great job. The line was fixed and we got a county inspector to verify it. I will definitely use this company again for any sewer needs.
I was getting ready for work on a Wednesday morning when I heard a weird gurgling in the sink. After a moment it stopped, but shortly afterwards what appeared to be sewage started backing up into the shower. I immediately started searching for a plumber. Aaron from Jafco responded to my inquiries almost immediately and gave us a reasonable quote. He was able to come that day and run a scope down out main line and clear the blockage. He also explained what was causing the issue and gave us a quote on that repair. He was very professional and there was no hard sell. When we are ready for our next repair, we look forward to working with Aaron at Jafco again.
Great guys to work with and price was hard to beat. Had them do a trenchless sewer lining. They made sure the job was done right and we were satisfied. Have already referred them to a neighbor and will definitely use again on other projects.
My sewer line was over 100 years old and periodically needed routing out. Dewayne with Jafco gave me a quote to install a pipe liner in two or three days, and needing only one hole dug in my yard. Unfortunately, they ran into unforeseen problems, and the job took about three weeks and three deep holes. I was very nervous, but bottom line: they pulled it off! They gave me a video of their final run down the length of the repaired sewer line, and it's clean and clear. And after all the extra time, manpower, and equipment required, they did it all for the original price! I was surprised, impressed, and a happy camper, and would hire them again in a heartbeat (but hope I never have to.)
I recently solicited bids for replacement of our water supply line from city to house. We selected Jafco ($3500) over 4 other bids. Bids ranged from $2000-$5500. They had several young guys dig a serious trench, laid pipe, connected to house and refilled the trench. They did a great job of replacing our foot path and cleaning up the entire area. The whole job took about 1 day. I'm very pleased with their work and won't hesitate to use them in the future. They were professional and polite.
Michael W.
04/12/2019 12:00:00 SA
Just had major sewer repair finished by Jafco. If I could give more than 5 stars I would. Here are all the positives. 1) Started day after checking the sewer line and another additional utility line. 2) The crew was very well trained and the work was EXCELLENT. 3) The managers exp. Andrew kept me posted on every step and answered all my pesky questions. 4) Ron their drain tech. did excellent work on the interior utility drain to get that problem solved. 5) Their work was fast, efficient, and the clean up was great by re-installing all the downspout drains I put in myself and by restoring the lawn. I have never written a Yelp review before, but if you ever need drain work done it would be very unwise not to contact these folks. Thanks Jafco!
my sewer ejector pump wasn't working. It was replaced Aug 2017 by Roto rooter. Same guy came out to see what the problem was. He gave me a quote to evaluate the problem- said he can pull out the pump and see if it is clogged or if it needs to be replaced. He can offer the same price as 2017 because the fees much are higher now- in 2017 labor was $915 (we were desperate because water was coming up in the house). This time I told him let me think about it and call him back. Called Jafco and they were able to come out the same day and they actually pulled the pump out and told us the problem before charging us. New pump was needed- gave my partner the option to buy it himself, waited until my partner bought the pump from home depot since it will be cheaper, then the tech installed it and only charged $175 for labor. Saved us a bunch of money. Call these guys first if you're in a pickle. They don't try to swindle you like Roto Rooter.
A G.
06/02/2018 12:00:00 SA
Aaron came to my rescue on a weekend, when my basement got flooded. There was another company who came before him, but was unable to help since they did not have a camera to find the problem in the sewer line (even though they advertise themselves including Sewer Services). Jafco was a different story: Aaron came the same day, found where the problem was and fixed it before the day was over. He was able to explain to me what the issue was, what was the reason, what to expect in the future, and how to prevent that from happening again. I went ahead with repairing with my entire sewer line, and then recommended to my neighbor to do the same (since we are in an old neighborhood where those lines are not to the 21st century standards). Aaron stayed true to the estimate, made minimal distraction to my garden (they had to dig in one place), and at the end gave me 10 year warranty on materials and labor. The total bill was not cheap, but very well worth it. If you want professionalism and quality of work, Jafco is the place.
I hired Aaron @ Jafco to repair my sewer line. Aaron and his team were very knowledgeable and easy to work with. The project was completed on time and on budget! I would definitely recommend them.
Jana K.
10/11/2018 12:00:00 SA
I discovered water flowing out the bottom of our basement toilet. After trying to resolve the issue myself I ended up call Aaron at Jafco at 2 in the morning. He said he could be there in an hour and a-half and in less than 20 minutes he resolved our blockage problem. I was more than pleased and frankly grateful. He said the fix should last a month or so and call them back to discuss either jetting out the root balls or putting in a liner. Definitely will use them again!
Very nice and professional over the phone and in person. I would definitely recommend you hiring Jafco for any of your sewer repair needs. Got a very good quote from one of the salesmen, Dwayne. Dwayne came out within an hour and ran his camera down our clean-out and found what the problem was. Roots were running through our pipe, which was causing the backup. We came to an agreement and went on toward with work. The next day I wake up and two guys were already getting to work! The workers are super nice and professional. They kept their job site clean while we were waiting for the OK to backfill. Apart from being clean they are careful with your belongings. If anything is in the way of their job area they put them in a separate spot from the dirt. At first I was a little skeptical on how my yard would end up after the project was done. But thanks to Izzy and Gus, my yard looked the same as before they had started! Or better!! Definitely recommend Jafco! Professionalism at its finest!
I needed someone to fix my toilet urgently. Aaron responded within 5 minutes of pinging him at 9.30pm! He came in the very next day at 9am to take care of things. Aaron was very professional, on time, transparent with pricing and was quick to get the work done. Overall a very pleasant experience. Will definitely hire him again.
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