Wuyang C.

07/06/2023 12:00:00 SA

Good service and cost-effective! We had a faucet leaking issue, and the agent solved it quickly with a good price!

John C.

5/16/2023

My back outdoor hose faucet would not run water this season. So I waited a couple months to figure out who to call to fix this issue. I used the yelp tool to figure out what plumbers to contact locally and after waiting 2 months to figure out who to call-I called I Need a Plumber Now. I didn't really need a plumber now, but I want to fix my back grass so I need the hose faucet to be fixed. I Need a Plumber Now was one of the few places that had a potential estimate of how much it would cost to fix my issue by phone and were able to come the same day. They do offer a free estimate, but obviously it's hard to tell until you really see the issue in person.

I was initially quoted around $400 flat rate for the repair, but when the two workers came they realized the issue wasn't as easy as replacing the outdoor faucet stem. So they gave me a little bit of a higher price and had to fix the issue through the drywall inside instead of replacing the stem outside. After cutting through the dry wall they noticed that issue also included some improper pipe fitting. So they replaced that too. The project went from easy to a couple hours so it wasn't a quick fix by any means. They showed me everything and made sure that no water leaked throughout the repair. Unfortunately, the project ended up higher than I would have liked, but I didn't feel cheated because all of the numbers were presented to me straight up with no pressure along with them clearly explaining everything that was being repaired. I would contact them again for a repair if needed in the future.

Mimi R.

7/31/2023

Have you ever been depressed for days after hiring someone to solve your problem? No? Then hire this company to find out what despair and being held by your throat against a wall feels like.

I had the water heater in my home spring an unexpected leak. The leak was mild and not causing damage to the home, but I wanted to get it repaired ASAP for return to functionality, and peace of mind.

The good news is I Need A Plumber sent someone out same day. I spoke to the plumber Ryan, and it sounded like things were going as they should-the new water heater was in, and we had hot water again.

That relief was very short lived.

At the end of the day, I received a call from Ryan saying my toilet had sprung a leak in the process of moving it to install the water heater...and would need to be replaced as well. Cue up an additional $700.00.

His tone did a 180 from our conversations earlier, and he threatened he would go home and leave the toilet leaking, if I didn't pay them the additional amount. I asked him if the toilet had been leaking before he had moved it, and he said, NO.

Now here's the thing-I get that older things can be delicate. I worked on restoring very expensive cars, think Pebble Beach Concours d'Elegance - have I ever damaged something in the process of maintenance and blamed it on the client rather than taking care of it? NEVER.

That's not good business.

I feel like I got a hard upsell at the end of the day to meet a sales quota, and I obviously couldn't leave my toilet purportedly leaking, so I had no choice but to bite the bullet. After pleading, he reluctantly agreed to just replace the gasket that had broken, rather than the entire toilet, so I could have a functioning toilet.

That was still an additional $400.00. It was clear that he gave zero care for the stress he was causing. I have never encountered such unprofessional behavior, including not being able to produce a video to show me of the leak, which was supposedly major.

In summary, this entire experience with the plumber has been an expensive, painful, and utterly infuriating.

We have 55 units in our building, and no one else has had this problem with their toilet being broken while repairing the water heater. The other residents smartly used a different company which we arranged for when I was serving the HOA board.

I will not be recommending this company to our residents. I cannot, in good conscience, recommend this plumbing service to anyone. Save yourself the trouble, headache, and money by looking elsewhere for a caring and honest plumber.

Joe S.

4/18/2023

I recently tried to clear a clogged sink and ended up creating a mess for myself. I contacted I Need A Plumber Now along with several others on Yelp. I Need A Plumber Now responded promptly and worked with me to set up an appointment for the next day. Although there was a small delay, they communicated their arrival time well.

I was concerned about the cost. I've heard more than one story about plumbers charging too much. In my case, I Need A Plumber Now charged me a fair price, completed the work promptly, left everything clean and were very pleasant to work with.

I've found my go to plumber for the next time I screw something up!

Kathy H.

7/19/2023

I had a leak in the water pipe from the street to my house. Besides turning the water off at the street, I didn't know where to begin. Tim explained before they could help I needed to find out exactly where the leak was. He gave me a couple of Leak Detection Companies to call. Once they found the leak Tim and his crew came out as quickly as they could and fixed what I found out to be a 'substantial' leak!
It was a very hot day to be jackhammering my driveway and digging down to find the pipe but the crew took care of me!
They explained what exactly they was going on, how they needed to fix it, quick and friendly and left the area as clean as they could!
There's only so many days you can 'pretend you are camping, with no running water'
Thank you for giving me water again!
I'm doing a happy dance!

Khoa N.

9/17/2022

I contacted the company and spoke with Tim and requested work to be done on the same day. Tim was very accommodating and hooked me up with one of his guy Chris to do the job.

Chris performed the job and was very consistent with his responses through follow up. He address the problem and fixed the issue with a clogged water main. The guy is a hard worker and worked late. His excellent communication made it easy to actually talk with him.

The price was reasonable compared to the competition. These guys are solid, I would hire them again for future repairs in a heart beat! Thank you!

Fred H.

11/13/2022

I don't normally write a review for something I don't pay for, but in this case I'm making an exception. I was having some drain troubles in my house. When too much water drained (from showers, etc.) our downstairs toilet would overflow. I tried everything I knew to do- plunging, baking soda and vinegar, removing my toilet and running a snake through the drain, even cleaning my septic tank filter. Things seemed to be working, but I wasn't sure I solved the problem.

Finally, I called I Need a Plumber Now. Did I mention it was a Sunday? I ended up talking with Thomas and telling him my symptoms and everything I tried. He listened patiently and rather than offering to schedule an appointment, he simply told me I probably solved my own problem because I ended up doing all the things he would probably do. I thanked him for the plumbing therapy and said I'd give him a ring if the problem persisted.

I've never had a trade take such a customer-oriented, common sense approach to 'doing business'. Frankly, it threw me off balance... in a good way. This will be the first plumber I call when the need arises because they DIDN'T come to my house when I called.

Dennis P.

12/12/2021 12:00:00 SA

When my hot water heater died, I called I Need A Plumber Now. They immediately answered my call and set up an appointment for the next day.

Jeff showed up on time and was really nice. He tried to revive my old hot water heater, but it was truly dead. I was quite surprised when Jeff offered to install a new one same day.

Jeff got to work immediately and was done in just a few hours. Jeff had mentioned how oddly my old hot water heater was set up. I agreed it looked really confusing. You can see from my picture, he made it much simpler to understand and maintain for the future.

Renee B.

1/18/2023

I've called I Need a Plumber Now for three different plumbing problems, and I've been very happy with their work. Chris replaced my tub valve today, and he was very professional and courteous. He went above and beyond to diagnose the problem and found the correct part, which was very hard to find. I would definitely call them in the future.

Amy W.

03/10/2023 12:00:00 SA

I'm writing this review on behalf of my 81 year old mother who called me in a panic today. She did her laundry and her shower, tub and toilet all filled up. I looked at reviews and suggested she call I need a plumber now because of the good reviews And she was really taken advantage of by a previous company.

Well, they were amazing. Came right over. Snaked everything out and even cleaned out the tub, shower and bathroom floor for her because it's very hard for her to do those things.

They gave her a quote at the beginning of between 500-700 dollars. Came in right in the middle. very very reasonable and incredible customer service.

She'll be recommending the company to all her neighbors but I wanted to also get something on line.

Thank youI need a plumber now. !

Nina C.

2/27/2023

Contacted this company for a toilet repair, but ended up replacing it due to the age. Very satisfied with the toilet replacement. Ryan was very professional, pleasant, and on time. I was given a time frame, and he called prior to arrival. He was informative with the process and explained all the pertinent parts. Highly recommend & will do business with them again!

Karen L.

5/20/2023

New what they were doing and fixed the water leak issue caused by a lousy contractor that didn't bother to put in a p-trap and left a cracked pipe in the shower drain. Now, No more sewer fumes and no more leak. Yeah!

Thomas M.

1/19/2023

We had water coming out of our water boxes and thought it might be related to our water meter, so we had the city come out and take a look. They said we had a leak at our pressure reduction valve, so I called 'I need a Plumber Now' to get a quote. Chris came out today and gave a quote and said he could do it today.

Chris worked very hard to get the new valve installed as the new valve was slightly different than the old one. He communicated with me every step of the way and even put insulation in the box to keep it from freezing in the future. In my opinion, he went above and beyond to get the job done right.

Stephanie E.

05/09/2023 12:00:00 SA

I looked at Yelp for a plumber to fix our leaking kitchen drain and found I Need A Plumber. They actually answer the phone. Within 24 hours Thomas came over and diagnosed our problem in 45 seconds. It was simple. It's a relief to finally find a great plumber.

See C.

02/08/2023 12:00:00 SA

We had a leak coming through the walls in our guest bedroom closet. Chris assessed the situation, was very professional, answered all my questions, and overall great customer service (he fixed the problem).
Overall a pleasant experience. I would recommend him to my family and friends. Thank you!

Sherus V.

6/22/2022

We had a blocked kitchen sink. Jeff came out ahead of the appointed time and diagnosed the situation based on my description. The ideal solution required a machine he didn't have with him (hydrojet). He suggested we could snake it to see if that addresses the issue - I needed the fix right away, so I went with it. His solution worked and he waited to flood the pipes with hot water to ensure that the clog is gone.

I appreciate Jeff's knowledge, competence, and patience to ensure that the job got done right.

Lorraine P.

08/11/2021 12:00:00 SA

Outdoor faucet was leaking. It started as a light dripping and it became a stream. Big problem. My first call to another agency was met with an offer to schedule next week. I found the great reviews on this company and called them. They offered to have someone out about an hour later. What?
The person ( sorry forgot his name) came out and assessed and resolved the problem.

Honestly this level of service reminded me of what it used to be like for service calls. The company wants to build a relationship and understands that responsiveness and customer service are critical.

Thad T.

12/12/2022 12:00:00 SA

We had a pipe leaking from the space above our living room ceiling, so we needed help quickly. I Need a Plumber Now had many good reviews so I reached out to them first. I'm always a bit weary of most home repair services, having had many experiences with price gauging and telling me I needed much more done than I knew we really needed, but I Need A Plumber Now proved to be honest and reasonable. Chris replied to me quickly & showed up when he said he would. He explained in detail what he would be doing to find the source of the problem and gave me a breakdown of what costs would be. He was very personable and knowledgable, and I felt like he genuinely wanted to give me the best deal he could manage.

Melissa L.

5/13/2021

We noticed on our bathroom floor what looked like might be a water leak. Ryan came out to see what the issue might be. He was very nice, professional and knew what he was doing. He was quickly able to discover the leak and gave us our options to repair it. Our quote for the repair I felt was very reasonable. He fixed the leak right then and there and took less than an hour.

Highly recommend if you have any plumbing issues. Trustworthy and reliable people!!

Maureen E.

2/13/2022

Our water heater needed replacement and their cost was reasonable and their service was fast. We were so thankful. We found them on yelp and relied on the other reviews to make our choice so thank you fellow yelpers!

Amanda T.

1/31/2022

I just had the most amazing experience with I need a plumber now. On Saturday we had a dishwasher supposed to be installed. However the technician broke our pipe, therefore the installation wasn't completed.

I called I need a plumber now on Sunday and they mentioned I could get technician come on Monday. They showed up on time, fixed the broken pipe issue, hooked up my dishwasher, tested it, helped clean food build up in the drainage line, and cleaned everything up after!!!! They went above and beyond what we originally asked and we are extremely grateful for their service!

Both of the technicians (Andrew and Joe) were very friendly and knowledgeable. They explained every process they did. And pricing was very reasonable!

Definitely would rely on them for future plumbing services!!

Richard S.

2/14/2023

We needed to replace our kitchen faucet, was leaking badly. I called I need a Plumber now, and Ryan came out within a half-hour! He installed our new faucet, checked for leaks and other issues. He and his partner did a great job, and at a reasonable cost. I certainly would recommend this Business, and we sure will be using them again! Thanks, Ryan!!

Adam G.

11/23/2022

Plumbers that leave more leaks than they find shouldn't be used. I had to pay a different outfit to fix what I Need a Plumber Now screwed up. Total waste of money.

David G.

02/01/2023 12:00:00 SA

Chris replaced my bathroom faucet with a new faucet I supplied (from Amazon). No problems! I've always had great service from I Need A Plumber Now. This is the company to call for plumbing work!

Ken P.

6/29/2022

Ryan did a great job. Older house with plumbing that has not been worked on since it was built. Ryan worked the many problems I had on my long list and completed each task both quickly and with great quality. Excellent communication with me regarding the different issues that needed to addressed. If you have a problem. Call this company.

Angela T.

10/29/2021

Found out that I had a leak in a crawl space from a shower drain. I had no idea how long it had been leaking, or what exactly was leaking, or even how bad the leak was.

I contacted several companies. Some didn't answer. Some didn't even call me back. Some wanted to schedule me a couple of weeks out. This company was willing to check out the situation the next day AND take care of it the exact same day.

Not only are their fees reasonable, they speak in layman's terms and explain everything up front before they even begin digging in to the issue at hand whether it's the fees or the work required to fix the issue itself.

I would most definitely recommend this company.

Mindi M.

10/09/2021 12:00:00 SA

The best choice I ever made!!! From beginning to end, this experience that started with an early morning leak, ended with a peaceful soul. They do phone consults in a timely manner which is rare in itself, they came out the same day! I had amazing service from Tim and Bhupinder. I paid what I was quoted, Bhupinder went out if his way to make me happy. I could not be more pleased with service I received, I would without question call them again for any plumbing needs!!!!

K J.

6/17/2022

I've now had these guys do three jobs at my house, add a valve on a gas line, flush the septic line and replace a broken exterior line. They've done a great job on all three. Reasonably priced, clearly explain what they will do and get the job done right the first time. Highly recommend them.

Ellen W.

06/10/2021 12:00:00 SA

My garbage disposal got jammed several days before I called and it got to the point where water almost stopped going down the drain so I was kind of desperate to get it fixed. They were able to come check it out for me the next day but unfortunately weren't able to help me unjam it. They recommended I replace the garbage disposal instead and I was a bit reluctant to do it given that it was relatively new (6 months) and the price was above what I expected ($575). I ended up not taking the recommendation to replace it.

Fortunately I had a different contractor at the house that day helping fix other things, and he was able to unjam it relatively easily for me with a hammer -- saving me over $600.

The guys who checked out my garbage disposal were very nice and fortunately the initial inspection was free, but I think they jumped too quickly to the replacement option when I didn't need it.

Ken Y.

6/21/2021

I've used I Need a Plumber Now for my water heater and now a water leak in my faucet. I called and someone picked up right away. They were able to schedule someone to come out the same morning to diagnose the issue. Turns out it just needed a few adjustments and everything was good to go.

Masks were worn and shoes were taken off before entering the home.

Very happy with both of my experiences and I will continue to support this local small business!

Diane D.

11/18/2022

We had a toilet flowing with water turned off...middle of the night. Called I Need a Plumber Now. He was there before 8 and discovered a root wrapped in toilet paper that had clogged the sewer line. He git what he needed to clean the root out of the pipe and was very quick to get us working again. This was a condo and affected 4 other units. These guys are the ones to call!

Jakie S.

2/28/2022

I knew my Yelpers would come through! After looking for many on here, I chose this plumbing business due to the rave reviews and that they were reasonably priced. I was curious what reasonable would be. The toilet plumbing started making loud pipe flush noises and I thought that I was in for a major expensive project. When I called, they answered immediately. I was expecting to make an appointment weeks out, but Tim said that he'd get someone out the same afternoon. Impressed, to start. Then the 2 very nice plumbers tested the noise and explained in detail of why it does that. Nothing overflowing so the big issue is resolved. Phew! You can't imagine what a sigh of relief it was to hear! Honest business will always have me as their customer. They now have me as their customer for life and I will recommend them to everyone asking for a plumber. Your business is much appreciated!

Amanda L.

9/21/2022

They came the same day and did the work. My leaky outside faucet needed changing. It works great now! I appreciate the quick response and professionalism of the 2 guys who came over. I got a discount too! Overall, it was a good experience.

Victor N.

9/20/2022

Got a new water heater installed. Works like charm.

Jules K.

02/10/2021 12:00:00 SA

When a small waterfall started cascading in my basement at 2am, I really needed someone to come out immediately the next morning. True to their name, they hopped on over about an hour after I called, fixed my issue, and explained everything they were doing.

I've got a larger problem which won't be resolved this week, but they stated my price paid today will also be taken into account with the quote for the addtl (future) work.

Wore masks while in the house, left the work area clean, and friendly too. Thanks so much, guys! Glad I found your other recommendations here on Yelp.

Bernadette C.

5/21/2022

I don't think I've ever dealt with such an honest person when it comes to fixing something in the house. My husband contacted I need a plumber now to fix a leak in our master bedroom shower. Jeff, the maintenance guy, looked at the problem. It turns out it's just the shower head that needs to be replaced. Typically, you will get charged for someone just coming to your house and not fixing anything, or you can get scammed and they'll tell you something is wrong and charge you an arm and a leg. Jeff was not like that. He looked at the problem, gave his suggestion, and said I'm not going to charge you since I didn't do any work and it didn't take long. I've never received such great customer service! I will definitely be referring I need a plumber to friends and family and will use them in the future. I hope All plumbers are as nice as Jeff was to us.

Rhonda S.

09/04/2022 12:00:00 SA

Water from a section of the kitchen sink drainpipe located between the
upstairs kitchen and bathroom wall was dripping into our basement rec
room. We cut out a section of drywall in the bathroom opposite the kitchen
sink drain to have access to the piping. The leak was coming from the piping
installed at the time of construction of the house years past. We called I
NEED A PLUMBER NOW. The plumber was there early that afternoon. He
was very personable and professional. He inspected the leaking pipe section
and gave me an estimate to remove and replace it. The estimate was very
reasonable, and we had him proceed. He went right to work and had the
repair completed and tested within an hour. My wife was delighted. She
was not looking forward to trying to fix meals and wash dishes without the
use of the kitchen sink. We would highly recommend I NEED A PLUMBER
NOW to anyone needing the services of a plumber. You will not be
disappointed.

D. W.

08/12/2021 12:00:00 SA

Had a shutoff valve that had been quietly leaking for sometime until it flooded the floor in the utility room. Left a web message for these guys and was delighted to receive a call shortly after 8 AM with a service call scheduled for later that day.
Long story short, they came out and within a few minutes stopped the leak so that at least it doesn't have to be replaced right now. I'll be calling back in the near future to have that done. My only regret is that I didn't ask for a business card to slap on my fridge for the next time I have a plumbing emergency. At least the business name is easy to remember.
Courteous, prompt, and professional.

Ted M.

3/27/2021

I appreciate how this company managed to work me into their schedule on the same day within 4 hours.

My tub faucet wouldn't shut off due to a faulty valve, and despite YouTube and the DIY route attempt I was getting nowhere to solving the situation on my own. They sent Thomas who cheerfully showed up on my doorstep earlier than the expected time ready to perform the work.

He quickly evaluated the problem and started to disassemble the faucet (the water was shut off already) within minutes of my signed authorization to begin work. Took him over an hour to figure out the seating problem and make sure there were no leaks after the water was turned on again.

He noted my concern about future leaks by voluntarily writing on the agreement that the company will honor the work with a 3 yr work warranty!

I was skeptical of Thomas since he seemed too young but he proved me wrong, and I am glad because I now have water for the weekend. The price was in line with other plumbers and they ever provided a instant Yelp discount.

Glad I called I need a plumber now---name is apt!

Abby C.

12/12/2021 12:00:00 SA

Great communication and didn't want us spending unnecessary money. We would definitely use them again. We had 2 toilets replaced and they were really fast and efficient.

Ron B.

1/20/2023

I have a big house that had two 40-gallon water heaters (connect in series) in the garage. Both units were over 20 years old. At about midnight I noticed that one was leaking and water had soaked into the carpet in the adjacent room. I turned off the water and gas to both units. I went online to Home Advisor (Angi) and tried to schedule a plumber, but the soonest it would let me schedule was a week away. So I went to Yelp and got five referrals. Jeff from I Need A Plumber Now came out in the morning and gave me two quotes: one to replace both units with similar 40-gallon units, and another to put in just one 50-gallon until with a booster that would make it equivalent to about 80 gallon capacity. I went with the second option which cost me about $600 less. Then I called the other companies to tell them they would not need to come out. One company asked me what I was being charged, and they said it was reasonable. Jeff took away both the old units, came back with the new one and installed it. It works great and my problem was solved that day.

Trina F.

5/22/2021

Ryan and Prince did an amazing job on my plumbing. My poor house was severely neglected by the previous owner and they hid plumbing issues with duct tape and didn't disclose the major issues when I bought the house. Ryan gave me a great quote for the work that I asked to have done. Then, he found the hidden issues, which caused more time and materials! But, instead of just leaving the project to requote it, he told me we can square it up later so that he and Prince could stay to complete the work, which was 11:30pm. I very much appreciated it because I would've had to get a hotel for the night. Not only were they dedicated to helping me with a bad situation, they did a beautiful job! I'm telling you that if you don't call on Ryan at I Need A Plumber Now, you're doing yourself a disservice.

Steven V.

5/31/2020

I had a backup which led to my bathroom and part of my kitchen flooding.

I called in and they initially didn't have an opening for me on the same day. This is understandable given we're in the middle of a pandemic.

About 15 mins later they called back and said they found an opening for me. About 20 mins later they were at my house.

So from when I called to when they arrived was under 45 mins!

The plumbers were courteous, took their shoes off without me even asking, and quickly accessed the situation. They gave me a few options, and had everything taken care of in less than 10 minutes.

I wish I got both their names, I believe one was named Thomas.

Really great experience, would highly recommend, and I will be calling them back if I have issues in the future.

Andrew P.

8/19/2021

I specifically am writing this review to comment on how exceptional Ryan's expertise and customer service are.

I had a pipe burst in my home. Of every technician I called, Ryan was the fastest to get out and was highly communicative throughout the process.

Even though he is a veteran in his field, he was respectful of the fact that my urgent plumbing situation was stressful for me. He offered me several solutions to fix a broken pipe, all of which took into account the home's specific needs, and my needs as a customer.

His quote was fast, transparent, reasonable, and honest. I would quickly trust him to do work on my home in the future.

Tony V.

05/05/2022 12:00:00 SA

We were having issues with one of our shower faucet, called and talked to Tim of our problems, he had said it most likely be a cartridge or valve replacement and quoted a very reasonable price. Ryan came out and troubleshot the problem right away, found out the problem was a cracked handle and that I could replace it my self if I felt comfortable doing so, or he could replace it for us. I was very impressed with his honesty and knowledge, which just showed me the character of this company. I chose to replace the handle myself, which was very easy and Ryan just charged us for a trouble shooting call. I would call them again in a heartbeat and recommend them to my family and friends. Thank you, Tony

Deanna W.

8/27/2021

These guys are great! Thomas helped me with some difficult circumstances and went way above and beyond what most companies would do. . They are quick to respond and reasonably priced. Rare to find a good company these days but this one is!

Jen C.

09/09/2020 12:00:00 SA

I came home from vacation only to find that my entire kitchen and part of the dining room had flooded. I had no idea where the leak was coming from, but my floor had buckled and the water was seeping into the walls. Still a fairly new homeowner, I completely panicked and called multiple plumbers I found online. I Need A Plumber Now was the first company to respond to me and could come out the soonest. They were extremely helpful and I'm so glad I chose them!

The plumber they sent out was friendly and knowledgeable. He walked me through every step of his process before and during. After opening the wall and crawl space, he realized the leak was actually coming from a hose in the dishwasher, something he couldn't fix. But instead of just charging me for the leak detection services and leaving me high and dry, he parlayed that charge into another plumbing issue I had so his trip wouldn't be a waste! He fixed my outside garden hose which was leaking non-stop, and used the money I would have paid him for leak detection on that leak, instead. Super nice and saved me hundreds of dollars.

I had to call them back to help me reattach the hose to the new faucet since I couldn't get it to stick, and they did so without hesitation at no charge. They have been friendly, super helpful, and very knowledgeable at every step of the way, and will now be my go-to plumbers!

Pawlos O.

11/20/2021

Thank you so much Jeff!!
you represent your company with great professionalism. Jeff quick arrived to my house and solved my issues. he provided me with an honest opinions on my faucet water leak issues . He didn't charge me for all his time and investigation Of the issue. Once he he found the issue, he recommended me what to do. I knew that , it was honest recommendation. I had worked in the past with several companies for my Plumbering and other issues in my house. I found this one was unique . I really appreciate all your support!
I am so happy to get to know this company and will always contact you for my Plumbering needs.
thank you so much again!!!!
-pawlos

Grace W.

9/26/2021

We called on a Friday evening because our kitchen sink faucet barely had any pressure coming out. Tim responded to my request for a quote on here within 30 minutes, and he scheduled someone to come out the next day.

The next day Jeff came and fixed our faucet right away - he was SO personable, friendly, and very knowledgeable. I highly recommend these guys - especially Jeff!!!

We will definitely be recommending this company to our neighbors and friends, and will reach out for any future plumbing needs.

Danielle J.

06/08/2021 12:00:00 SA

Scheduled me for the wrong day. I called and canceled thinking it was today. Called back to reschedule and he hung up on me because I was not sure if that day would workout or not. He said How about no because I don't want to be cancelled on. Very short tempered. I'm glad I did not actually hire him.

Christie D.

8/31/2021

The only company that could come out right away. Thank goodness! They took care of a leak coming from the line from our well to the house. Clear communication with fast and efficient service. Thank you!!

Michelle M.

3/16/2020

We had Thomas (and I didn't catch the name of the other fellow) come out to take a look at our dishwasher, which had not been draining well lately and finally stopped draining at all.

They were able to give us a competitive quote, very quickly, and could squeeze in fixing the issue that very day. I appreciated that Thomas provided some information about why the draining was an issue and didn't just leave us to guess at the solution they were going to impose.

Not s speck of dust left behind by either of them, despite the fact that they did quite a bit of drilling to run a pipe through the dead space in our cabinets to link our dishwasher drainage to our kitchen drain.

Tom (the owner, I believe) was also super responsive and friendly. An all around excellent experience and we're already planning to reach out about our second project.

Michael B.

6/29/2020

I called them since I did not have hot water to my kitchen but everywhere else in the house. I tried to do it on Saturday but could not figure it out.
They came on time today; maybe even a couple of minutes early.
Very personal and kind; went to work to see what is causing the issue.
He thought maybe needed a new faucet but in fact he found some issues with the pipes being clogged.
They did not charge me expensive like most plumbers has especially in the end of May 2020.

Hao Z.

06/09/2021 12:00:00 SA

They were very responsive and came very promptly for the appointment. Friendly and helpful, will definitely be looking at them for any future plumbing needs.

Anna D.

04/08/2021 12:00:00 SA

They were lifesavers today when we realized that our home warranty was going to have us without hot water for an additional 5 days after already being without it for 5 days. I called around to a few places and I Need A Plumber Now had someone out to give me a quote in 30-45 minutes, the quote was lower than some of the others I received, AND they got our water heater installed on the same day. They were friendly, professional, and I am beyond impressed with their level of service! We are going to keep them in mind whenever we have other projects around our house.

Krystin T.

12/02/2019 12:00:00 SA

While having to call a plumber is generally annoying because it means something is wrong, these guys made it slightly less painful.

Our hot water heater went out back in February and I reached out to these guys and heard back right away. It was the middle of one of 2019's Snowpocalypses, so although they were quick to reply, they weren't able to make it to our house right away. We had a disastrous experience with another plumbing company who shall not be named (who was able to come out but charged us $100+ just to look, then told us we needed a whole new water heater that we could buy from them for $2000) and decided to wait for INAPN to come out.

They showed up and determined the problem (pilot light) and rushed out to buy a new part. When they realized the part did not, in fact, work (because our water heater requires a very specific, branded part), they didn't charge me anything and said they'd come back when the part arrived from the manufacturer. At this point, I've paid them $0 to come out, go buy a part, try to use the part, and put everything back together.

They came back later to do the actual repair, and they determined that after doing so, they weren't able to hook everything up properly because the builders of our home had jury-rigged it up to save money (this is not, in fact, a review of the homebuilders, which would take me way too long). They fixed it as best they could but let me know that the carbon monoxide detector wouldn't work, and when I asked if that was an urgent problem, they were honest and said no (it's a newer water heater anyway, plus we have detectors in our actual house) rather than trying to sell me anything.

I forget what we paid overall, but I know it was affordable, and we haven't had any issues since!

Nathan G.

07/08/2021 12:00:00 SA

I called in the morning because I needed a plumber and they arrived that same afternoon. Not only were they were on time, but they did an efficient and quick job. They were also super friendly and I was over all impressed. Definitely would call again if I need another plumber.

Melissa H.

04/06/2021 12:00:00 SA

Thank you Jeff S.! Outstanding experience with this company after an awful event with another popular plumber. They estimated the least of the 5+ plumbers that quoted the project. Highly recommended!

Elliott F.

11/16/2019

Excellent company! Look no further for plumbing needs.

I put in for a quote for water heater replacement via Yelp and within 5 mins., I was messaged back by the company's owner and asked me to call him. I called him back and he was extremely cordial and informative over the phone. He asked if he could send a tech and said it would be about 45 mins. or so.

Instead, the tech, Jeff, showed up in 20 mins. and was beyond friendly and helpful. He quoted me a fair price and installed a new water heater in about an hour.

Will use them again!

Rio J.

3/15/2021

I called this team for a water line leak in my front yard. I had not found the leak yet and they were so helpful in laying out options where I could save money or invest in them doing the heavy lifting. The team was very kind and Andrew was super helpful. I would absolutely recommend them just based of of their customer service.

Jeff S.

07/08/2020 12:00:00 SA

Great service! Needed a frost free hose bib changed.
Scheduling was easy, Plumbers (Ryan and Chris) called and said they could arrive earlier than scheduled. Both had masks and gloves on when they arrived.

Work was A+ and price was very fair.
I would use them again and I would recommend them for anyone else needing a plumbing service.

Katie D.

1/19/2022

As a first time homeowner I need a plumber now was so helpful with fixing my kitchen sink. They were super responsive, quick to help me out and answered all of my questions. If I ever need more plumbing help I will be calling again. Thank you again!

Susan C.

11/18/2020

I have used I need a plumber now service twice in the past month, both are extremely good experiences. The first time was an under the kitchen sink leak. Andrew came, I was not there in person but he quickly fixed and changed the hot water valve, checked and confirmed there was no other issues causing the leak, called me and gave me a clear and detail explanations on what was done and even sent me pictures on the key components/ steps taken during the fixing process. I have never worked with a plumbing company that maintain such good communication , keep customer informed at such level even though I was not physically there during the fix. Extremely impressed.
Second time it was an unknown leak causing a small wet carpet area on the second floor. Thomas and Jeff arrived within 45 minutes of me calling to do leak detection. After examining first floor ceiling, wall, tub faucet, flooring, and house exterior, they walked me through all plumbing leak scenarios that could cause wet floor and ceilings, and explain none of those match my situation. Hence Thomas said the most likely cause of the minor damp carpet is vent flashing not sealed properly on the roof or siding leak during rainy season, most likely not plumbing. They spent a good amount of time triangulating problems and explain everything clearly with me based on their findings, and suggest checking roofing first before proceeding to opening up the wall for a plumbing problem that most likely does not exist. They spent all those time triangulating leak source with me with NO charge at all! Top notch service and professionalism. I will recommend this company to anyone that need a plumber now!

Ann J.

01/11/2022 12:00:00 SA

New Years Eve I stepped into my front hall closet to discover soaked carpets, and upon further investigation mold on a few walls, and dripping water into the crawl space below our house. We were so worried that after a long holiday weekend we would have to wait quite a while to get someone in to diagnose the problem. Much to our relief we heard back immediately from Tim and Thomas and his partner were at my door within hours. They very quickly diagnosed a leaking valve behind my fridge. They fixed the problem in just minutes and saved us from even more severe damage to hardwoods, sub flooring and dry wall. I would highly recommend this company. They were prompt, respectful, and very qualified!

Najia O.

03/01/2021 12:00:00 SA

I called to make an appointment to have someone come out and fix my garbage disposal, when I explained the problem on the phone, the guy told me I can fix it myself and walked me through the process! I really appreciate the honesty and helpfulness, it's rare! So although I didn't officially use them, I'm going save the info for when I need work done!

Sheila C.

5/13/2021

Just need to repeat what I wrote on G**gle!
Wow! Great service! Not sure of their normal availability, but our water heater went out sometime in the morning, and by 6:15 in the evening we had a new one installed. Professional, courteous, fast. Thank you!

Philicia S.

06/01/2017 12:00:00 SA

So our sewage started backing up this past weekend, we gave ZesBros a call and found out they were bought up by Ally Plumbing. So we called them to come look and had them snake our pipe. After they tried snakeing our pipe, it didn't fix the issue, after doing a camera feed through the pipe , they found that our pipe was plugged and needed to get a clean out pipe installed as well as hydrojetting, this requires digging down 2 feet. Ally Plumbing quoted us $3400 for the work and that they wouldn't be able to do it until 3 days later.

Honestly, I cried inside and almost said yes to Ally Plumbing because I wanted the issue dealt with, I would've maxed out my credit card and stuck with even more interest to pay! But something in me told me to look through yelp at all the other plumbing companies to call for a quick quote. I called through FOUR other 5-star yelp rated companies and NONE of them answered. Then fate brought us to our 5th plumbing savior, because it knew I needed a plumber now and 'I Need A Plumber Now' answered my call! I spoke to Tim and told him about everything that we needed done, he gave me a rough estimate and quoted me almost half the price of Ally Plumbing AND they would be able to do it the next day. I said YES!

Thomas came this morning, he called to see if he could come earlier since his AM appointment canceled. (Btw, what I love about this company is that they're super communicative and clear about everything too, so thanks you guys!) He got to work and did his own video feed to locate the pipe outside. He started digging and got into some tree root he had to cut through, eventually getting to the pipe and installing the clean out drain thing and flushing the pipes clear. What had happened to ours, is that from our toilet to the main pipe ( that's newer) the pipe between that is old and cast iron where rust accumulated and debris got caught and clogged up the pipe, unfortunately we can't afford to fix that portion yet, but for now it's working great again, we will definitely go with them when we are ready to. Honestly...it was pretty gross. It's a dirty job, but they got it done within 4 hours. Tim came by to help as well!

The entire time both Tim and Thomas were so clear and communicative and let me know what was going on. They did such a great job and I'm happy that I found them. Their pricing is fair and reasonable and I am definitely a fan and going to them again! I HIGHLY RECOMMEND this company. Ask for quotes, give as much details as you can to compare if you need to. They're super helpful and when I save up enough, I trust them to repipe our water lines in the house too! Thanks Tim and Tom! You guys are amazing!

Blake C.

6/20/2019

Talk about great service, sure you might be able to find some other plumbing companies that could do the work a little cheaper, but you get what you pay for, and I was happy to spend my money having Ryan and Chris taking care of a leak and providing an initial assessment of some damage occurring in the basement.

Awesome customer service, explained the process of inspecting and fixing as they went along, took care of my bathroom accoutrements setting them aside neatly while they worked, and there wasn't any messing around, they had the issue stitched up quick and worked together upstairs and downstairs to make sure the leak was stopped.

Great experience, will definitely be using them for future plumbing work!

Chris W.

09/09/2019 12:00:00 SA

I called this morning after a weekend of a dripping kitchen sink -- they were out here not just same day, but within 2 hours of my call! The work was fast and efficient and NOT overpriced like other places I've experienced, plus my animals liked them; always a good sign.

Definitely will be calling them in the future whenever I need a plumber.

Monica Z.

07/09/2021 12:00:00 SA

They were scheduled to come out today between 9 am and 11 am to do an estimate on a job. They were a no show. My brother drove 150 miles round trip to be here for the appointment. They never called to reschedule. They just left us hanging and we wasted a morning waiting for them to show up. Will never consider them again.

Wesley L.

05/03/2019 12:00:00 SA

My house had a three valve faucet in a shower which needed to be replaced. I called this company from the yelp reviews.

My plumber was Thomas, he and his apprentice showed up on time, both were very courteous, and went to work. I had the old three valve replaced with a modern anti-scald valve.

Now the not so good... While the job was completed, and everything functioned as it should, I was left with a couple of annoyances.

First, the remodel kit used came with a template for the capability to access/ replace the three valve from the tub side of the wall. Thomas decided to remove the toilet from the bathroom on the opposite side of the tub, and remove a section of drywall, for better access, more room to work. So, a $99 up-charge to remove/replace the toilet, and I was left with an 18 by 19 hole in the wall which I later had to remove the toilet again, to patch the wall myself, as the section they removed, they didn't save, and Thomas told me they didn't repair drywall when they have to remove any for work performed.

An added bonus was that the replacement shower head from the remodel kit was installed with no gasket or sealant tape, and shot a stream of water on the wall and ceiling behind it.

So the total for my job was $1k and some change. For me to have to redo the finish work after coughing up that kind of money is a little too much for me to use these folks again.

Anne W.

04/12/2021 12:00:00 SA

Very quick and straightforward service to unclog a kitchen sink drain. After I called, two plumbers were at my house in 30 mins.

Andrea D.

5/22/2021

On time, efficient, and friendly! I had a backup into one of my toilets that affected the washer and kitchen sink as well. Got us good to go in no time. Definitely keeping their info for any future upsets.

Todd K.

7/29/2019

I was very happy with the guys that came out to look at my leak. They were able to help me understand that what I thought was a leak from a water pipe was actually a leak from my washer. After spending about 15 minutes assessing things, they told me there was nothing for them to fix and did not charge me a service call.

They are definitely top of my list to call the next time I have a plumbing issue!

Adam N.

1/20/2019

We had guests over and our guest bathroom downstairs suddenly started backing up. The plumber we've used before wasn't available, so we quickly found INAPN on Yelp and thank goodness they lived up to all the other positive reviews we saw.

After giving us an original arrival time, they called back later and ended up being able to send someone out even sooner. The plumber, Jeff, was fantastic. Very friendly and up front about potential costs. He was very thorough with trying to locate and then resolve the source of our blockage and he talked us through each stage of the process. He eventually dug out a large root ball and afterwards showed us with the sewer borescope what the state of that line was. He also used a locator to show us exactly where that part of the drainage line was in our yard (in case we needed to have someone dig it out and replace it at a later date). After cleaning everything up, he talked us through potential next steps. While there was an additional service they could offer, it didn't feel like he was trying to upsell us on something we didn't need.

TLDR: Very happy with the service provided by Jeff! They are going to be our first call if we need a plumber again.

Troy H.

05/07/2019 12:00:00 SA

Great friendly service on a Saturday. Jeff was of great knowledge and helpful.

Will definitely call on again.

Troy

Lorie L.

06/11/2019 12:00:00 SA

Yesterday Andrew arrived from I need a Plumber Now and installed two new bathroom-sink faucets and a new, low-flow toilet. He arrived on time, cleaned up leftover debris and did a very efficient job of the three installations.
I need a Plumber Now was also several hundred dollars cheaper than my second bid.
I highly recommend this company, and will use them again if I have other plumbing needs.

Y M.

12/30/2020

Our water heater failed! I spoke with Hailey and she got me a super fast quote, was awesomely friendly! I would recommend this company!

Lauren S.

11/01/2018 12:00:00 SA

Andrew and Inder did a great job!

Our front yard flooded so we turned off the water and started calling around for help. The manager, Tim, picked up the phone promptly and got his team out to the house within an hour.

Andrew and Inder were prompt, polite, and communicated our options clearly. They worked neatly, showed us their work, and finished the job in record time.

I will definitely call I Need a Plumber Now the next time we have any plumbing needs.

Thanks, Andrew and Inder!

V H.

10/14/2021

Hired I need a plumber now twice so far. They are excellent and very professional. I had them to look issues for my rental properties. They will give you a call 20 mins before they arrive and explain what's going on and the action they will take. I didn't even show up. They took care of everything. My tenants are happy and I'll definitely use them again!

Danielle J.

04/08/2020 12:00:00 SA

My family and I are thrilled with our new water heater. Not only did these gentlemen do a wonderful job with removing the old and installing the new, they did it in the middle of the pandemic. They were the most reasonable estimate and stuck with that quote. No sneaky additional charges. I'd like to personally thank Tim, Ryan and Chris. You guys are great! I will be calling if I ever need a plumber again!

Meyer G.

05/04/2021 12:00:00 SA

Had a clogged kitchen drain. Arrived within a couple of hours of my initial call. Job turned out to be easier than expected so they charged me significantly less than their original bid. Who does that?! I definitely recommend these guys and will be my first call for future plumbing projects.

Robert S.

06/01/2020 12:00:00 SA

I called I Need a Plumber Now when we had a leak on the kitchen sink p-trap. Tim was able to send someone the next day. It turned out that during the renovation, the plumbing was not corrected when a deeper sink was installed. Chris assured us that it is not an emergency fix. He will tighten the p-trap for free but we should consider correcting the plumbing in the future. We decided that it's best that we correct the problem now. The estimate was reasonable and the work was done on time and on budget. Thanks Chris and Tim for a hassle free, no pressure transaction.

Courtney S.

9/14/2021

We had a pretty bad plumbing issue. I wanted to use a smaller business rather than one of the big companies. I am so glad I did! What GREAT service! They came out right away. There were 2 gentlemen and they were both extremely professional and polite. They got right to work to find the problem. Unfortunately, to fix it they had to go under our house. Which was pretty messy from the back up. But they were so nice about it and got it fixed! I would absolutely recommend them! I also thought the price was reasonable.

Joyce V.

09/12/2021 12:00:00 SA

I recently needed a plumber to finish a bathroom remodel. Having no experience with plumbers in the area (or any area, for that matter), I called the number on one of their trucks I happened to see in our neighborhood. Thomas came out to do the job. He was extremely kind and professional, and honest. I was extremely pleased with the service. After speaking with the neighbor, she told me she had had a similar positive experience! Both of us would not hesitate to call this company again if a need arises, and I encourage anyone to use their services!

Alyssa P.

09/09/2021 12:00:00 SA

As advertised! We discovered that there was a small plumbing leak in the wall, and they were able to come out the next day to get it squared away! They were able to diagnose our problem, go get the parts, and fix it within a few hours. (Getting someone out to repair the cut in the wall...now that was a different story, but that's not their fault)

Demetrius B.

05/01/2020 12:00:00 SA

These guys are great. They stuck with the time line, they were nice and courteous, and they were not super expensive. I would highly recommend them. I will be calling them back for future needs.

Kylee H.

10/07/2020 12:00:00 SA

Great customer service! I had a plumbing issues while my husband was out of town. I called 5 different plumbers in Kent and these guys were the only ones that answered which was great for me! They came over the same day, looked at the issue and gave me a great price... They fixed the issue same day too... I refer them to everyone I know!! Thank you I Need A Plumber Now!!!!

Mirza M.

2/21/2020

I had a great experience at a stressful time with I need a plumber! I was taking down a wall because I wanted to remodel my bathroom and I broke a pipe. (Needless to say water started pouring out) I called I need a plumber right away. Thomas Wilson answered and assured me everything was going to be ok. Him and his partner Jeff came right over and fixed the broken pipe at a very competitive price. Great experience and Thomas will be the first person I call when I need any plumbing work done.

Allison S.

6/24/2020

I had a leak in my kitchen sink from the faucet and underneath somewhere... I requested a quote and Tim got back to me within 10 mins. An hour or so later, two Plummer's were at my house. I believe one was named Ryan (I'm sorry for not remembering!).
They got everything fixed and within a very reasonable price. They checked all of the pipes to make sure no other leaks were present. He spent an additional 10 mins checking for additional leaks!
Very courteous and exceptional service. Highly recommended! Thanks again!

Kiana C.

01/07/2020 12:00:00 SA

I've been working with Tim and his company for over 2 years now and they always go above and beyond! They are very responsive and honest, I appreciate that they give you a price range for the job compared to the typical service charge other companies charge. Tim and his technicians are very knowledgeable and helpful. I would highly recommend this company for your plumbing needs!

Ryan N.

03/05/2018 12:00:00 SA

My wife and I returned from winter vacation to cold showers. Frankly, we did not like it.

I gave I Need A Plumber Now a call due to their fantastic ratings. Let me tell you, they deserve every 5 star we can give them! First, Tim was kind enough to offer an over the phone evaluation as he could not get anyone out right away. Once I determined that the issue was beyond a phone fix, we scheduled a time for someone to come out.

I ended up cancelling on them the morning of as I thought I had found a fix for the issue. Tim was very gracious and said it was no problem. Plot twist! My fix was unsuccessful and when I called Tim again he was still very gracious and rescheduled us.

Once the two handymen arrived it only took them a few minutes to diagnose the issue. The fix was very simple and straightforward. They walked me through what went wrong and how to know if it happens again. The price charged for the quick service was incredibly reasonable and I would not even hesitate to call them back if I needed help again. I cannot recommend I Need A Plumber Now enough!

Elizabeth S.

12/04/2019 12:00:00 SA

Be prepared for the bait and switch with these guys. I got a phone quote for a simple sink trap replacement. When the guy showed up he upped the price by $100. Then after replacing that said the piece between the pea trap and sink attachment was also leaking. This required an additional $175. Total rip-off. Then after fixing it the guy sat in his truck for over an hour. Must need to look busy for the boss.

Nick M.

10/19/2019

Called the company two days ago, they took down all our information and told me they'd be out Saturday between 9 and 10. When 10:00 rolled around and I still heard nothing from them. I called to confirm if they were still coming out today, the guy on the phone said they had none of my information and we were not on the schedule. I was hoping they would try and remedy the situation by sending someone out later today, but all I got was a sorry for the mix up. This is a pretty poor way to do business. I'll not be recommending this company anytime soon.

CY C.

07/06/2021 12:00:00 SA

I didn't get water on one of my outside outlet, couldn't figure out why, the plumber came by fixed it in 5 mins, super knowledgeable and polite. Would recommend and use their service again.

Kenny P.

1/31/2020

These guys are great! I gave them a call after finding a leak in my water tank and they were at my house within the next hour. Very helpful and humble service!

C F.

03/01/2018 12:00:00 SA

Thomas came to my house within an hour and fixed a leak in my wall. I found him friendly, honest and affordable. There was an existing patch in the wall that he gently opened and was able to repair rather than replace which saved me money. I will definitely use them in the future

Connie T.

03/08/2021 12:00:00 SA

We were referred by Price Busters because they were booked up and Jeff came in and fixed our stopped up toilet and bathroom basin! We're back in business or should I say we can now do our business...lol Give this business your business!

Danielle B.

5/19/2020

I am so impressed with these guys! Customer service is really important to me and it was impressive to actually experince GREAT service from when I spoke to Tim on. I was super nervous about finding someone new after my trusted plumber retired from an injury so I am happy to have found my new go-to! Andrew was super communicative, thorough, and I could tell he cared about doing a good job. His apprentice was also great! It can be super intimidating having complicated plumbing done but these guys made it easy.

Chester D.

08/07/2019 12:00:00 SA

Called and couldn't get a quote. Was told that the plumber would give me a quote. Date of appointment no show, called and the dispatch got me a plumber. Three hundred dollars to replace a shower valve, plus another three hundred to do second job. I read the reviews for this company and now have come to the conclusion that they are not all true.

Karli B.

1/20/2018

I'm in property management and deal with vendors like these guys ALL. THE. TIME.

I have to say, I'm completely blown away!! Our 17 year old hot water heater's pilot light would not stay lit on a Friday night. We decided to wait until Saturday morning to call as we thought we'd be avoiding extra emergency fees. We had a call in at 9:00am, a 2-man crew was dispatched out to us by 9:30am and were in our driveway by 10:10am (about 20 minutes before they promised).

Thomas and Jeff were able to take a look and immediately tell us that replacing the controller would cost about half as much as just replacing the whole tank. After hearing that, it didn't make sense to throw money into a failing system. We decided that a new hot water tank was going to be the better option and being a new, more efficient model would save us money on our gas bill. The price for the new tank was much less than we anticipated too!

Thomas and Jeff jumped in their truck, went to the shop to get a new water heater and were back super quick. They went to town on the install and here I am before 12pm with a brand new hot water heater! I can't believe they were so quick!

Huge shout out at Thomas and Jeff for being so fast, professional and friendly. Great guys!

HIGHLY RECOMMENDED! We won't go anywhere else!

Lindsay M.

12/21/2020

I Need A Plumber Now really came through for me! I noticed my toilet starting to run Sunday afternoon and they were able to come out first thing Monday morning (earlier than the stated timeframe even!). Andrew and Joe listened to all my concerns and assessed the situation, determining the toilet water shutoff valve wasn't fully shutting off and the toilet had a valve that needed replacing. I have been wanting to replace my two toilets for a while so I decided to have Andrew and Joe just do that instead of fix an old toilet. They went to get the toilets, came back and installed all in like two hours. The work done was quality and their customer service was top notch and so friendly. So thankful for their work today, which has given me peace of mind and upgraded my bathrooms!

Robert L.

04/06/2021 12:00:00 SA

I Need a Plumber Now installed a new toilet, sink, faucet, and showerhead today in one of our bathrooms. They were professional with their communication and completion of services. They were upfront and very reasonable with their pricing. I feel like I got a great deal considering the amount of work and service they provided us.

D P.

05/02/2019 12:00:00 SA

Wow I can't begin to express how impressed I am with this company. I had an urgent need at a multi-million dollar home. They showed up fast, as in now that is part of their title! Two very professional and friendly plumbers who quickly identified and fixed my issue. And more importantly than anything the integrity and fairness of the transaction / fees was over the top excellent. Would absolutely use them again and recommend without reservation.

Annabeth A.

10/17/2017

I called Tim at 5am, he had someone to me by 9am...I was thankful and impressed. Thomas and Jeff came out, snaked the clogged kitchen sink. We looked over and decided to replace just about everything: garbage disposal, faucet, remove hot water dispenser, install soap dispenser. Thomas knew what he was doing and was patient. Jeff was funny. I'd call on them to do some work for me.
I'd give 5 stars but the invoicing was weird and I didn't really understand it.

Adair H.

3/13/2017

HELP! I need a plumber NOW...again these guys to my rescue!
So we were at home this morning and heard LOTS of water running. At first we thought was the washer...boy were we wrong. The drain that takes the water from the washer was overflowing into our basement at a rapid rate. Had contacted these guys before and received amazing and prompt service. So I thought what the heck, will they be a two for two? Gave them a call and Ken said he'd have someone to my home by 2 or 2:30p.m. In less time than estimated Andrew and Dexter arrived at my home. They were polite, courteous and explained things to me each step of the way.

They provided me with knowledgeable and expeditious service. In less than two hours the job was done, they provided me positive with feedback about my drainage system, and explained it all to me in a simple and easy to understand manner.

The cost? VERY reasonable...and my systems are back to flowing smoothly. Would I recommend them? OF COURSE!! these guys are two for two with me...

Dion U.

01/05/2017 12:00:00 SA

asked this guy to come out and asked him about a 1 star review he had and went crazy on me on how he charges a FLAT RATE. Wanted $250 to fix a SIMPLE LEAK!!! PASS!!! The one star review was SPOT ON!!!

UPDATE: Had a Plumber come out today and fix the Leak problem. He fixed the leak by tightening two bolts and charged me $60 for 35 minutes of work. This guy said he only works only flat rate. I would watch your pocket book with this guy. He also called me back up after I wrote this bad review today and wanted me to come to his office to fight him.))LOL I would stay away from this guy.

Dontshowmyname S.

5/16/2019

Great Team! Tim gave an accurate time estimate with same day service. Chris and Ryan called ahead to confirm and were able to Immediately diagnosed the problem and gave a reasonable quote. The work came with a warranty and work was finished under an hour. I know where to call next time. Thanks, Team!

(P.S. Yes, Chris was the lead. Ryan was the funny one.)

Mia J.

8/31/2019

The guys who came to install an expansion tank at the last minute for us were punctual, nice, and did a great job. I thought the price was reasonable (although I thankfully haven't had to get much experience in that area so can't compare, but the quote was on par with and maybe slightly less than the others). Would definitely use them again.

Rene' S.

12/14/2020

Used these guys for a small leak. While they couldn't come out until the following day (we called on a Sunday) they were early, efficient and seemed to do a great job. They took the time to show my husband what he would have needed to do to fix himself. We felt like their prices were reasonable also. They were Covid safe too.

Amy P.

03/09/2019 12:00:00 SA

Overnight we noticed a leak around one of our toilets. I contacted them and they were out on Saturday within a few hours. Jeff was friendly and professional and completed the repair quickly. Definitely our most pleasant and economical engagement with a plumber! Saved their card and will definitely be contacting them for any future service needs. Thank you!

Travis A.

12/03/2020 12:00:00 SA

I had a great experience working with these folks. They were prompt to respond, upfront about costs (which were very reasonable), flexible with scheduling, arrived on time, and solved my clogged drain problem in no time. On top of all that, they were just really good, down to earth people. I'll definitely be calling them again next I'm need of a plumber.

Rayne R.

1/31/2021

We had a big water line leak under a backyard tree and got multiple estimates from several plumbing companies. We decided to go forward with INAPN because of the reasonable pricing and upfront honest assessment of the issue. Tom was very professional, transparent, and direct. He told me what will need to happen to install the waterline. These guys are amazing. I would highly recommend them, one of the best plumbing services with reasonable pricing and great customer satisfaction. And very straightforward with questions and quick to respond

Trish E.

8/16/2020

Fabulous customer care and service! I've used them for my personal residences and have recommended them to clients & friends. They are transparent and thorough with their bids & extremely fair in their pricing. Unlike other plumbers who tend to take advantage, I trust them! I'd refer Tim and Ryan to anyone.

Amanda D.

2/17/2017

These guys are pretty helpful. The flat rate charge makes them really efficient. I recommend!

Derek J.

8/15/2019

These guys are great, I had a terrible company start a rough in job and hired these guys to finish the job. Jeff was the guy who ran the job. Jeff showed up and fixed all the issues within 2 days and completed all the finish once the house was put together. Very professional and the work that was done was done correctly and in a timely manner. They can get you in pretty quick also. Wonderful guys.

Sally Q.

1/21/2020

I've needed a plumber many times over the years and haven't been lucky or impressed until now!!
I've used these guys a few times now and feel I have enough experience with them to leave an informed review. Each time I've called they have been available if I needed a job done that day. I've also scheduled with them for non emergency issues. Each time, they have shown up as they said they would, did the job well, were professional and friendly. I haven't had one issue with their work!! They also have very reasonable pricing.
I won't be calling anyone else. I've finally found my plumber. Thanks for the great job guys!!!

Manny U.

6/13/2019

Last week my water heater went out and needed to be replaced. I called and Thomas answered the phone to help. The thing I really appreciated is that he quoted me the prices up front which gave me a peace of mind that I wouldn't have any additional charges or surprises after he got here. I called several other company's and no one would give me a quote or even an idea of how much it would cost unless they had a technician come out. I called I Need A Plumber Now at 11am and my new water heater was installed and running at 2:30pm. Thanks for doing a great job Thomas! I highly recommend them.

Kevin M.

8/20/2019

We had an expansion tank installed today by I Need A Plumber Now after the Water District notified us that it is required. They gave us the best estimate, were on time and completed the job at the estimated price. Job well done!

Joseph F.

12/17/2018

When a Plumber comes over and gives an estimate for the job, the average customer reaction would be shock and anger at the high price they're quoted. When these guys give you their estimate, you won't have that feeling of being ripped off. Prices are more than fair compared to other companies.

And they also do an excellent job. Thanks Andrew and Inder!

Addie D.

11/18/2016

Yes! I recommend. They are now our go-to plumbers.

We just purchased a house that needed a bathroom upgrade. My husband and a carpenter friend did the bathroom remodeling. My husband had a hard time getting the bathroom vanity drain connected to the wall drain. And our concern is water leaking in to our customized vanity cabinets. So we finally decided to hire a plumber.

This all happened today. I called because I need a plumber now and spoke with Tim. He said he could have someone out to look at it today, no charge. I said yes! He mentioned Thomas would be at my house in an hour. Thomas called and said, I can actually be there sooner. Again I said Yes! Within minutes Thomas said it was an easy fix and fixed it under 10 mins and here comes the best part.......NO CHARGE!

What a blessing!! Now, I'm not saying he won't charge you for your problem. This is because he didn't need supplies or special tools to fix it and it didn't require much time of his time. And thats what makes this company GREAT. He's an honest guy and we are thankful for him! 5 stars for Thomas, the greatest plumber out there!! Thank you!!

Dave L.

10/20/2020

I had a clogged pipe that meant I couldn't use the kitchen sink, dishwasher or washing machine. I tried my normal cures including snaking it myself but they didn't work. On Saturday I called 3 plumbers that advertised 24 hour service. I only got answering services and none of them ever bothered to call back. On Sunday I called I Need A Plumber and spoke to Tim. Monday afternoon he had two plumbers out. They were very professional and knew what they were doing and fixed the problem. I will definitely call them again for any plumbing issue right now.

Becky W.

03/12/2019 12:00:00 SA

This company is awesome! I called them for a clogged sink in our office. It turned out to be a much bigger clog than expected. The estimate for the repair was very clear and they were able to accommodate our schedule and do the work after normal business hours. Great service and I highly recommend.

Puregold S.

2/22/2019

Called for service on slow draining toilet. Chose this option after reading several outstanding reviews on Yelp. Placed a call and immediately spoke with Tim. He had techs to my house within an hour. I explained the problem and Andrew offered a couple of options to help identify and/ or resolve the problem. He laid out the costs and described the process involved for each approach. We went with the less invasive approach, and luckily it cleared the problem right up. All of people we dealt with were extremely pleasant, courteous very transparent about pricing, processes and payment options. I absolutely would not hesitate to call them again with a plumbing problem. SO glad we found them!

Stefanie S.

01/06/2017 12:00:00 SA

When taking out the trash last night, I saw that the hose bib on the front of the house had started leaking. This morning, I called a couple of plumbers and the earliest any of them could send someone out was next Wednesday (5 days away). I called I Need A Plumber Now and they said someone would be out within the hour to check it out.

45 minutes later, they were here. They took a look and quoted me a price to replace the hose bib and got right to work. 20 minutes later they were done and I no longer had to worry about the faucet freezing up and splitting any pipes.

I don't remember the names of the dynamic duo who showed up and forgot to get a card from them; but they were lightning fast, courteous, and they did the job right, all for a reasonable price. I won't hesitate to call these guys again for future plumbing needs.

Kin F.

03/08/2020 12:00:00 SA

I am from Renton. Called and talked to Tim. He sounded annoyed from the beginning. When I asked about estimated quote for hydro jetting, he said about $450. If he sounded so unfriendly at the phone before the service, imagine if you have a problem after the service and had to get help from them. No thank you.

Wendy R.

2/24/2019

I would highly recommend this company. I contacted them due to high yelp reviews.

They were able to come out to my home in a few days to fix our broken sump pump! They were very professional and quick and had affordable prices. The water is now gone from under our house. Thank you!

Krysteena H.

9/23/2016

Great company! Home inspector found a leak under our house. We called I Need A Plumber Now first thing the next day and Andrew was out to our house within an hour. He assured us that he would take care of our problem that day and he did! Not only did he fix the leak but he replaced the wet insulation and secured everything back in place. Our water was back on right away and the price seemed very fair. He and his apprentice were extremely nice, very professional and encouraging. Luckily the leak was caught early (thanks to Andrew and his speedy response) and there was no damage to the sub flooring or structure.
I highly recommend I Need a Plumber Now and will use them again in the future if the need arises.

K M.

02/06/2019 12:00:00 SA

Had an emergency today. Called I Need a Plumber Now because they were relatively close by, but mostly because they were rated with 5 stars. They didn't disappoint. Came within 90 minutes from first contact, properly diagnosed the problem, and fixed it in a couple hours. Jeff was great and answered all questions. I will definitely call them for future needs.

DAVID C.

7/28/2016

The best advertising for a company is Word of Mouth. This company was recommended by my electrician and now I will be calling this company from now on. Very responsive to your needs and very prompt in showing up on time. Two employees arrived to my place and they were very professional and personable. Their estimate will beat all others. The company that I used in the past over charged me. An example: to replace two shower heads and two valves, my company wanted over $2600.00. I Need A Plumber Now l, beat that price, by over a half. I had my house re-plumbed several years ago and it cost me over $9000.00, I bet I got ripped off by my old plumbing company. Thank you I Need A Plumber Now,
Dave and Lynn

Todd S.

10/01/2020 12:00:00 SA

I am extremely satisfied with this company. Called after hours on a Friday with an emergency plumbing leek. Chris our plumber did an amazing job on a very high difficulty job, also loved his finish work on the quickset patch. I will recommend them to all my friends and family.

Allie M.

12/13/2019

Called to request a quote, they sent someone out who didn't seem even remotely interested in even listening to what I had to say about the project. He was here less than 2 minutes and said he would send me a quote that night. I have followed up multiple times asking where the quote is as I would like to get started on the project and have yet to hear back. Money is not an issue, would have been happy to pay for a quality job. Very poor customer service and will be taking my business elsewhere due to lack of follow through.

Jordin B.

5/23/2020

We thought we just had a clogged toilet, until we realized sewage was backing up into our shower late Friday night of a long, holiday weekend. We were worried something was wrong with our septic system so we called I Needa Plumber Now for help. They were able to send Chris out the next day. He called to ask if he could come earlier than planned since the job before us was quick and then proceeded to lay out a clear plan for how he thought he could repair our problem, what the risks might be, as well as the costs. He inspected our septic system, removed the toilet where the problem first started and not only removed the clog but let us know that the toilet had been leaking and the toilet itself would need monitoring since it was not in great shape. We ended up asking him to install a new toilet which he did, and he even explained the whole process as he went which was great since we are relatively new at being homeowners. He then cleaned up our gross shower, and made sure we were completely happy with the whole job. We are thrilled at the service we received. Chris was friendly, patient, and incredibly thorough. He was up front about everything he was going to do as well as the price so there was no sticker shock when it was time to pay. We definitely plan to call him back to do some more work on our other bathrooms in the coming year. We just can't recommend this company enough!!

Michelle R.

11/08/2019 12:00:00 SA

We had a toilet water issue and called the day before yesterday. The gentleman answering the phone said they would be out the next day. They showed up promptly on time, very polite. Took a look at the toilet and used a snake. Toilet flushing perfectly now. We will DEFINITELY use them in the future and 100% recommend them to anyone with a plumbing issue. Very satisfied customer here!

Terra S.

6/17/2016

I had a great experience with this company. They were available right away to repair a leaking toilet, and were efficient and courteous. I felt the price was fair and was happy with the work.
A few weeks later we had a second plumbing issue, and Andrew and Dexter arrived, right on time, explained the issue, and completed the repair in less than an hour. They were even able to come at a time that worked for our schedule - other plumbers I've called in the past didn't answer their phones and weren't available for days!!
Two fabulous experiences with this company!
If you need a plumber, don't hesitate, give them a call!!

Kristine I.

04/08/2018 12:00:00 SA

We called to get a plumber out to fix a clogged garbage disposal and leaky pipe on Thursday morning and was able to get someone out that afternoon. Ryan called my cell to let me know he was 10 min out which was great as I had to leave work to meet him at my house. He snaked our clogged drain and was able to determine the cause of the leak. Fortunately he had the piece that was broken in his truck so he didn't have to go far and I was back to work in an hour. Ryan was friendly and honest and worked quickly and I was very impressed with this company! We will be sure to call them again in the future (hopefully not too soon) and tell all our friends and neighbors! Thank you!

Jason W.

06/12/2019 12:00:00 SA

I found out in the morning that there was a leak in my garage. Called this business around 9am and they were able to squeeze me in for a 2pm appointment. Jeff came out and diagnosed and repaired the leak. He also pointed out a unique drainage feature to prevent pipe freeze. The cost ended up being towards the lower end of the initial quote and I would use them again.

John J.

11/09/2019 12:00:00 SA

Amazing!!! Andrew and Inder came to my home and immediately fixed my waterless tank heater. I was stuck in a hole cause all the other companies couldn't come to fix my place for two weeks. Two weeks with no hot water. Andrew and Inder came within 12hrs and fixed the tank. They have a customer for life.

Fish P.

08/12/2020 12:00:00 SA

As a single mom, I had a clog in my pipes and thought that I can take care of it. I had done that in the past. After 4-days, I realize that I needed a professional and was trepid about this. It turns out that these guys unclogged, redesigned, and trained me to maintain the new system. I am really impress with their professionalism.

Irina Y.

06/08/2018 12:00:00 SA

My Parents had these guys repipe their aging town home due to the galvanized pipes rusting shut. They replaced not only the pipes inside, but also the main water service outside. They were able to bore under 40' of concrete preventing any damage to my parents driveway and garage!! My parents are so happy to finally have proper water pressure after fighting with the old pipes for so long. We will definitely recommend them to others and call them on any future plumbing projects!!

Nihar S.

05/05/2019 12:00:00 SA

Great experience from start to finish. Called on a Saturday afternoon about an issue with fluctuating pressure and temperature in my shower. Tim answered, asked a few questions, and told me that Jeff could be at my place in an hour. 45 minutes later, Jeff showed up and quickly diagnosed my problem, and I've got a working shower again. Quick scheduling, friendly and professional service, and knowledgable and skilled workers. What's not to like?

Michelle C.

10/23/2018

Moved into a house with a partially functioning kitchen faucet and after trying for over a month to get other plumbers out to install a new kitchen faucet, I read the reviews for I Need A Plumber Now and gave them a call. They came out with 48 hours and installed the faucet. Punctual, good communication, good service, reasonable prices. We have a new plumber. Thanks guys.

Mike T.

09/11/2018 12:00:00 SA

Andrew was incredibly helpful and explained everything I needed to know. I was then able to assess what I needed to ask them to start doing and all cost was explained up front. They even came within hours after I called but that may depend on their schedule. I can easily say that I will continue to use them if any other plumbing issues arise. Last thing, their prices are very reasonable compared to other quotes I got.

Christifor V.

7/30/2018

This is the second time I've had I Need a Plumber Now our for 3 separate ordeals. Have had a couple plumbers previously that were no good. First time was to properly secure bathroom piping to our shower the right way & redoing our kitchen sink piping (had a small leak FOREVER). Anyways, they came out today & I was expecting a full piping rebuild under the tub (showering & taking a baths at the same time because it didn't drain well). Under the house, the tech said the piping is just fine. So he took of the open/close levers& proceeded to snake out the nasty mess within the picture. He taught me that in the future, I can do the same. Which was a valuable lesson in itself as my significant other has very long hair. He adjusted the mechanism as well. Then even checked to make sure it functioned properly. They were clean & fast. Even called ahead to let me know they were running a few behind. I support local small businesses as I own a local small business. Word of the wise, don't hire a Craigslist plumber & just call these guys. Not only did they fit me in within a couple days, even got a slight discount for using them again. These guys' rating says it all!

Joan K.

2/19/2020

So quick to get back to me, very straightforward. We also got a yelp discount which was awesome. They came when expected and got business done. I had previously called someone else and was told they had no idea how much it would cost because they were an answering service and I just didn't have the patience nor time to mess around. INAPN told us an estimate over the phone and it ended up being a much bigger issue but they kept us in the loop the entire time.

Neil H.

11/01/2018 12:00:00 SA

Great company! We needed a drain pipe unclogged and when Andrew arrived he immediately knew it was clogged too deep to break up, so he cut out and replaced a 3ft section of pipe in our basement that was completely solid with food waste. He was quick and tidy and friendly. Fair price and great service all around. I'll be using them again in the future.

Marly F.

7/14/2018

We had an issue with roots in our pipes which caused a backup. They came out next day to assess the situation and started work right away. They have great communication and were very professional! I highly recommend them.

Kay G.

6/19/2020

With my backed up toilet and clogged sink, Chris came out the same day I called and saved the day. Polite, masked, with social distancing, he did a great job and cleaned up afterwards. I am very glad to have called I Need a Plumber Now and would call again if there were other plumbing issues. Would recommend to others for quick response, and thorough, clean work.

Donald M.

6/27/2018

As a small business owner it is rare to find a company that treats you like a person instead of a business. This company is different. They respond within hours basically every time. Even when I say it's non emergency. The pricing is more than for for what you get. There are a lot of great plumbers but this company gets the plumbing aspect as well as the customer service aspect. The owner was even understanding when the AP department missed a few invoices one month. This is the first and only plumber is use. Don't cheat yourself, treat yourself! Just look at the 5 star YELP rating!!

Patricia J.

09/12/2018 12:00:00 SA

These guys are fantastic!! They were at my house within an hour of my phone call asking for help. Ryan came and fixed my seized garbage disposal. Really nice guy and feel the company took great care of us. Highly recommended.

Jaceon B.

10/30/2019

I received a letter from the water company that said we had a leak. I went and checked my water meter and the leak indicator was spinning fast. I checked all the fittings inside and outside the house. I went and turned off the water to the hot water heater, and the leak indicator slowed and almost stopped. I wasn't sure if it was the water heater and it need to be replaced or if the leak is from the line that runs after the water heater. I got ahold of a few Plumbers to get some quotes. One was way overpriced, and charged me for just showing up, then charged me again for me walking them around the house and showing him what I did, and where the issue was. I guess they wanted me to help pay for the commercials I see on TV. Well their prices had me freakin. Then Tim from I Need a Plumber got ahold of me. He did a phone consultation, then let me know that I should first get a leak detection person to come out first to help pinpoint where the leak was. The leak was in the slab in my kitchen under my stove. After the leak was found and marked in a 2 ft x 2 ft area, Tim sent out Ryan and a helper to give me an estimate. Ryan didn't charge me for coming out to give me an estimate and it only took him a few minutes to figure everything out. The estimate was more then fair. Both plumbers had great customer service skills as well as plumbing skills. They kept us informed through out the process. They covered everything in the kitchen to protect our counters, cabinets and other kitchen stuff. They kept their mess to a minimum and cleaned up as they worked. They got the project done very quickly. I will definitely be using these guys for any future plumbing issues. Everyone I hear that needs a plumber will know to call these guys first, before wasting their time with people that charge just for coming out.

Calbin L.

11/20/2015

I recommend I Need A Plumber Now. I originally contacted them to install a kitchen faucet however due to their impressive customer service-they recommended a company they thought could service me more immediately. That company markets itself as a more cost effective plumbers, however-their service was odorous. INAPN picked up the job and had someone at my door within a hour!

Sometimes you truly do get what you pay for.

Sean W.

4/13/2015

My wife and I just moved into our house and last night she was unpacking downstairs and asks if I'll come look at something. She shows me a wet spot at the bottom of a wall right where the drain line comes down from the kitchen sink. I start looking at it and see a hairline crack in the pipe where it comes through the floor from upstairs. I didn't have the time to handle it myself so I started making phone calls this morning.

They answered first thing this morning and sent someone out within a couple hours. He gave me an estimate, told me he had everything on the truck and could run to the store if he was missing anything and got to work. Before I knew it he was wrapping up and it was fixed at a reasonable price before any real damage occurred.

Catherine C.

10/30/2017

I called them and they came out within an hour and a half. They had me diagnosed and fixed within 35 minutes. Ryan did a great job and was polite and professional . I definitely recommend , I need a plumber now.

Kalin M.

12/15/2015

These guys were great, called them to investigate our non-functioning water heater after our basement flooded. They showed up towards the beginning of the allotted show up time frame, they were quick in diagnosing the problem and explained providing a solution. They were able to work with their supplier to get a water heater in that night, it took a couple hours of install but they were clean and courteous.

They aren't a bargain shop company, but they do good quality work and provide a 10 year warranty on their water heaters. Would definitely recommend them.

Ernie P.

4/30/2019

From the moment I first spoke to the manage on the phone, I received excellent service. The garbage disposal in my girlfriends home broke and I called I Need a Plumber Now for service. They arrived shortly after I called and did fixed the problem in less than ten minutes. They did not try to charge us for any unnecessary work or take advantage of us. I am a business owner myself and I know a good company and good customer service when I see it. I HIGHLY recommend this company. I am very happy, Ten stars!

Bill D.

04/01/2019 12:00:00 SA

Called and was told they had no one in my area and were too busy to come out that day or the next. So, I scheduled a visit two days in advance. Left work early to be home. When no one showed after the two-hour window they said a plumber would arrive in, I called and was told no one could come until maybe the next day and more likely the day after that. Needless to say I cancelled and called another company. So, I'm not sure where all these good reviews are coming from because that was not my experience. This company should definitely change its name.

Joan M.

7/15/2017

Thomas and Ryan were fantastic quickly diagnosed the situation and did a great job. We would and will recommend them!

Lynda M.

2/22/2017

We called to get an estimate multiple times, and spoke to someone (owner?). He was pleasant and referred us to his employee or co-worker since we must have been in his service area. We followed up every day and we're pushed off, I'll call you tomorrow. We pushed our project expecting his call, and after a week's worth of multiple no-calls, we chose another company. Our work was competed same day by another fabulous plumber.

E M.

9/18/2019

These are the guys you usually wish you didn't have to call, but are so grateful to know when you need to! I needed a plumber for two different issues (no hot water, and big dishwasher leak) right after buying a new home. Not knowing any vendors in the area, I turned to Yelp reviews, and gave these guys a call. They were honest, friendly, timely, and trustworthy. As a single woman, who is not very handy, I can say that I felt they took care of the issues efficiently, and didn't seem to take advantage of my circumstances (frantic issues, clueless homeowner). I told them I hope I don't have to call them again any time soon, but absolutely will if, and when!

Edward S.

07/01/2017 12:00:00 SA

These guys do great work. I feel bad as I was supposed to do this review earlier.
We had an issue with our garbage disposal. They replaced our old one that wasn't working. They installed a new one. Turned out that that one didn't work very well at all. It kept humming but not spinning every time we turned it on. So I called again and they came out the next day. I asked that they replace it with a higher quality model, which they did. Not sure what they did with the old one, but they replaced it and subtracted the cost of the first one from the second one. Fantastic customer service. Oh - and they came out with one day's notice when other plumbers were telling us we might have to wait a couple of weeks.

Bethany T.

9/14/2019

They were very responsive, came as soon as they could, and even earlier than they said. Very kind and helpful. And even though they ended up not being able to solve the problem because it was outside the scope of their work, I'd still recommend them to anyone and would call them again for plumbing help.

Danielle K.

07/03/2017 12:00:00 SA

I unfortunately was not able to use Tim and his services because he had to cancel the morning of our appointment, due to one of his employees calling in sick (as someone who runs an appointment based business, I understand the frustration of this from both sides.) However, I would ABSOLUTELY recommend him based on how courteous he was both times I spoke to him, how informative he was and the fact that he tried his best to squeeze me in for an appointment ASAP. In the future if my needs are not time sensitive, I will definitely contact him.

Nancy E.

11/06/2018 12:00:00 SA

These guys were great! We had one of those more expensive plumbing surprises - a leak in the main pipe line where the previous plumbers, years ago, didn't do things well. These two spent the whole day here doing a great job; digging a trench, going under the house in our tiny crawl space, changing the rusted galvanized piping to copper and all with great attitudes. Communication was great. They explained everything really well along the way and their time and price estimates were right on the mark too. Thank you!

Brian H.

12/20/2016

Incredible customer service. I called them and they were able to send a guy out within an hour to do a free estimate. The guys name was Max, and he explained exactly what was needed, drew up the invoice speedily, and also gave me his number. He seemed intent on saving me money wherever he could and also had suggestions for what I could do on my own without calling out a plumber. Definitely suggest using their services if only for the great customer service and honest estimates.

Laura W.

11/02/2017 12:00:00 SA

This is a stellar company: fast, reasonably priced, and just nice people. Ryan got to our house within an hour of our call.

Jojo S.

5/31/2019

Had a General Contractor let two laborers botch my plumbing. Also, before this, the contractor himself installed a garbage disposal for me. Came home to both sinks leaking water. Among other issues I'd had enough. I called these guys, they had installed my new hot water heater a year and a half ago and did a great job. So I call them at 9pm at night. By 7 am they returned my call, by 8:15 I'd called them back, by 8:50 they had a team at my door! These gentlemen were courteous, respectful, cheerful and assuring. They took care of my needs within an hour in both rooms and showed me what the contractors laborers had done that wasn't ethical, or to code! They treated my home with respect, they treated me with respect and made sure I felt confident in the work being done before they left. Even though I told them they could keep their shoes on, they insisted on removing them in order to show my home respect. Thomas, thank you for being so prompt, so honest and so decent! You truly are the best. I was so worried as I live in a condo that there could be damage to another unit from all of this and you made my worry go away. Grateful doesn't even begin to describe it. You have a customer for life!!!!

Dennis R.

05/07/2019 12:00:00 SA

These guys are as honest as the day is long. I am extremely handy and do almost everything myself. I came home alone and heard water running. I checked the bathrooms, sinks, and outdoor faucets and could not detect a leak. I even checked under the house and I could hear the water line running but couldn't find the leak so I called these guys. I checked my water meter and water was flowing. I then started digging a hole down to where my water line comes into the house because I had a leak there about 15 years ago. The guy showed up and checked everything that I did and found that the leak was caused by the flap in the upstairs bathroom toilet. (This is a $7.99 fix). He said I looked very capable of fixing it and he left without charging me a dime. Now that is awesome, honest service that you don't expect to find these days.

Michael M.

10/20/2016

We had a clog in our bathroom. Our bathroom plumbing sits right on the mainline out of the house so I was pretty concerned when the symptoms materialized. Max came out on a Saturday, assessed the situation, gave me quote that no other plumber could match, had the work set up for Monday, finished the job early, AND came back on the next Saturday to show me the work and what else may need to be done. This is the way plumbers should work! Incredible!

Natasha G.

1/22/2020

Our experience with this company was terrible. Tim must not like his job at all because he was not very pleasant from the beginning. We are a Property Management Company and reached out to Tim to service one of our properties and advised that from the very first call. He was supposed to call our tenant to schedule, but called them as if he thought they were the Owners of the property. The Owner of the property called back and spoke with Tim. He was rude and advised he didn't like dealing with Property Management Companies. We cannot have our customers treated rudely. If he felt this way he should never have accepted the job. When we called back to clarify that they understood the process clearly, (meanwhile, we were very polite the entire time) Tim started yelling and cussing and hung up the phone. I have no idea how they have such great reviews because their customer service is very poor. Hopefully, they get a new manager before he completely tanks their ratings and gives the company a bad name.

Vicki W.

11/06/2019 12:00:00 SA

I had a water leak and several plumbing projects that I need to have done. Andrew and Inder arrived on time and were so helpful and knowledgeable. I got great quotes for each project and will definitely have them do the work. One of the projects requires replacing old galvanized pipes that are over 50 years old so we will need to schedule a block of time for that work.

R C.

7/31/2017

Very responsive.
I left a message on Sunday evening.
Mine was not an emergency that could not
wait overnight and I said that in the message.
They called at 7 am on Monday and came out by 1 pm.
I needed a drain cleaned and a quote for a water heater.
Worked with Thomas and Ryan. They were very professional, courteous, careful and knowledgeable.
Very pleased. Got the job done. I will definitely hire them for future work.
Thanks, guys.

Benjamin M.

11/03/2019 12:00:00 SA

Ryan and Chris were efficient and great. They arrived right on time and were very personable and explained what was happening. They were very honest and open and luckily they were able to fix the block in my old pipes. They kept trying a couple of times until they were able to get the snake turned. They explained what they were doing step by step and even went above and beyond to do a little extra repair they noticed that I hadn't for no charge. Great customer service and highly recommended!

Duncan L.

01/12/2019 12:00:00 SA

When you have one bathroom and your shower and tub stop working, you really do Need a Plumber Now! These guys were flexible when my work schedule changed and came out on the weekend. Jeff was awesome, expertly analyzed our problem and fixed it on the spot for a very reasonable price. He truly changed our lives for the better, as we no longer have to travel to our son's place to shower. I Need a Plumber Now should be in the dictionary as the definition of outstanding customer service! Highest recommendation possible from this household!

Dean S.

02/03/2017 12:00:00 SA

These guys are AMAZING! I had a water main line blow and we were suddenly without water in our home unless we wanted to tap the lake that had formed in my front yard. They arrived early the morning after my call, found me an excellent leak detection company, and less than 24 hours later we had our water back!

I know a little bit about plumbing. They used extremely high quality materials - PEX water line and solid brass fittings. Well done!

And although they had quoted me higher, they said the job took a little less time than planned so they even reduced the bill.

I Need A Plumber Now just became my go - to for any and all plumbing needs. I'd hire them back in a New York Minute for any job.

Heather P.

03/01/2017 12:00:00 SA

These guys are great. I've hired them twice now over the past year to fix a clogged pipe and a problematic faucet. They are polite, communicative, and on time. Their prices are fair and they didn't even charge us to fix the faucet! They have earned my trust and I would not think twice about recommending them to anyone.

Jen S.

12/26/2018

Jeff & Thomas did a great job installing a new garbage disposal. They thought the job through to give us the best price, explained what they were doing and why. Very polite and thoughtful.

Kevin M.

8/13/2015

Called them on Monday morning, they said they could get someone here at my house in an HOUR. Their guy, Tommy, showed up in about 45 minutes, talked with my wife about the issue (which was a recurring kitchen sink blockage).

He immediate dove under the house to survey the drain piping to see if there was any issue with back grading, etc, this is where the pipes do not drain to the street, but rather back towards the kitchen. He said it looked like a Hot Wheels Track under the house with pipe's going up and down, and all around.

He said that it should be corrected, but did spend about 45 minutes trying to snake the drain, as previous plumbers had for hundreds of dollars... with limited success. He said it was blocked throughout the pipe, off and on, all the way to the main drain.

I said let's fix it the right way, which meant to lay new pipe graded properly all the way to the main drain. He gave us a bid, which we accepted. They came out the next day, Tommy and another guy. They showed up earlier then they said (WOW). They dove right under the house with all their parts and tools, and had it corrected in a couple hours, after much sawing, grinding, hammering, etc..

Their work came with a 3-year warranty, which he said we really shouldn't ever need, with the piping done properly now..

We paid the bill, and all is well! Don't you love a happy ending like that! Completely repaired, the RIGHT WAY, from the time of the first call, in less than 36 hours!

Just sharing my own personal experience. Good luck to you all.

KiYoung L.

2/24/2017

Besides charging me twice on accident. This place does offer a decent price and very fast service. Tim is a pretty responsive guy too. I do like the fact that he tried to help over the phone when we first had a problem and we decided to give them the business when the problem arise again after 4 months.

Tina B.

04/05/2017 12:00:00 SA

Just came to fix a leak in the upstairs bathroom. They were very nice and up front with the cost. Did fast work and left everything clean when they left. Highly recommend them. We will be using again for a few things we need done.

Erin P.

10/04/2018 12:00:00 SA

I cannot say enough about this company! Amazing service and workmanship! Ryan went above and beyond to make a horrible experience bearable. Really appreciate all he did and even with a smile! Will definitely be calling I Need A Plumber Now again if the need arises and I'll be sending all my friends to them also! Thank you for your service!!!

Brian B.

6/15/2019

Fine example of a professional and knowledgeable company. Jeff came out on a Saturday on a moments notice when having water issues. Friendly and went quickly to work assessing our problems and addressing them. Definitely will use again.

Tom S.

5/17/2018

Customer service is horrible and I honestly would never use them again. The work quality was extremely poor and produced issues after the initial project was completed, which ultimately will cost more to have fixed correctly.

Erin G.

1/20/2017

Awesome company! We purchased a home that needed a few plumbing issues fixed. We closed on a Wednesday, this company came out on Friday to give an estimate and back on Monday to fix everything! Andrew was knowledgeable, thorough and took the time to answer all my questions during the estimate. When he returned to do the work, he walked me through the process again and completed everything in a timely fashion. Great company, Andrew is awesome! We will be using them again.

M M.

05/12/2019 12:00:00 SA

Fast response, they were able to come out the next day I called to provide an estimate and then replace my water heater the following day. Response to phone calls was very fast and all work was done with quality and quickly.

Zach H.

04/07/2017 12:00:00 SA

When you need a plumber like right now, call I Need A Plumber Now. When you have no idea what something is going to cost, call them too, because they won't gouge you. After calling a couple of places who were weeks out, we called here and had someone to our house within an hour. He was nice, knowledgeable, and very interested in making sure we got the best job for the best rate. Anytime we have plumbing needs, like right now, we know where to call.

Aquala L.

5/14/2018

I Called I Need A Plumber Now to look at my leaky hot water heater, the owner answered and as able to get me scheduled the same day. Two gentlemen came to my condo Ryan and (i forgot the other gentleman's name). They were very professional and informative. Ryan showed me that my supply line was the culprit, he also explained to me the life span of a water heater and suggested that I replace the water heater or he could replace the supply line for now. Since I was not exactly ready to replace my water heater, I asked for the supply line to be replaced for the time being. Ryan allowed me to watch them work (for my own learning), he even explained what he was doing and how the systems work. I am really happy with with the service that I was given, I will give these guys a call when I am ready to replace my water heater and any other plumbing needs. These guys gained a customer for life! Thank you!

Will W.

12/30/2016

These guys are the best! They're very responsive very personable and take a great deal of pride in their work. They will be my go to plumbers from no on!! I cannot recommend them highly enough!!

Young W.

6/21/2017

These guys did a fantastic job.
I was hearing water flowing sounds from within the walls but couldn't see any leaks or water pooling anywhere but the water meter was spinning like crazy so I shut off the main water line and looked for a plumber. I'm glad that I found these guys.
They came as scheduled and took a quick look around and was able to find the source of the problem right away.
The pipe underneath the house to the refrigerator was leaking and the water had been pooling for a couple of days. The entire area was completely muddy but they were very professional and was able to patch up the pipe in no time.

Thanks Ryan, now I have a go-to guy anytime I have a problem.

Min W.

6/17/2017

I left a message with Ryan for a leaking faucet in kitchen. He responded quickly, and came to my house on time. He immediately identified the problem; fixed the issue; and tested the fix. Since there was no need to replace parts, he did not charge me for the fix. He also provided suggestions with regards to potential issue that may happen in the future. Very happy with Ryan's service!

Kath R.

05/02/2019 12:00:00 SA

These guys are AMAZING. Andrew came in humming, installed my vanity in a heartbeat - figuring out all the wonky old plumbing - and did it quick, cleanly, happily, and even explained things when I asked all the questions I wanted (so I can do it myself next time). Would give 10 stars if I could. This is why I LOVE yelp!

Ocean L.

10/25/2018

We finally got hot water! Our water heater went down suddenly after 12 years service. We get quotes from several plumbers and I Need A Plumber Now gave the best price. Ryan showed up on time and replaced our tank all by himself. The project was well done and the site was throughly cleaned. Although the project took more work than expectation, Ryan was able to keep the quote price. We are glad that we finally have hot shower. I highly recommend him.

Marcia W.

06/08/2020 12:00:00 SA

I bought a home in Newcastle that is 40 years old and in serious need of updates. I had a major leak under my kitchen sink due to improper tubing. I also needed a new disposal and the master shower drain had a gurgling sound with the water droplets coming back to the top. Chris listened to me as a customer, was helpful, courteous, and got right to work figuring out many issues with the kitchen sink. He ended up rerouting piping, did a quality job on the disposal (also checked for final leaks), and did fixes that would last until I could put in a new kitchen. He said the disposal was put in the wrong side of the sink and did not match to the plumbing outlets and the faucet was also needing to be fixed when I do the new kitchen (it was working fine for now). The shower drain was snaked and totally alleviated the gurgling at the drain. In all the tasks, Chris kept me informed along the way. Chris is a veteran also and I want to thank him for his service to our country and also his outstanding customer service as a plumber to getting the job done right the first time. Thank you Chris. I will definitely recommend you and I Need a Plumber Now!

Daniel V.

12/01/2018 12:00:00 SA

These guys are great to work with. Job was done in a timely manner with a fair price with 3 years of warranty.

Tabitha P.

8/20/2018

Great customer service. I called and scheduled an appointment with Tim, but we mistakenly wrote down different times. One of the plumbers arrived while I was out of the house this morning, and left a message verifying that he'd been here. Tim followed up, as well. When I spoke with him, he assured me the mistake was on his side, and he was able to send someone out this afternoon to take a look at the issue. Great follow up and communication through the whole process, which I really appreciate.

Chris S.

6/21/2016

What a great, no hassle experience. I called and left a message, and received a callback within 10 minutes. They scheduled time for later that day. About an hour later they called and said they could make it out early. They showed up, gave an estimate and we're all done within an hour. Very nice, respectful and professional. They even offered a coupon we were eligible for -- after the quote -- once they heard we found them on Yelp.

Dale K.

10/09/2018 12:00:00 SA

When the water department let's you know you are using 22 gallons an hour every day- all day- you need help- NOW. I contacted I need a plumber now and the next day they were out to give me a bid. Their pricing was very fair and I cannot say enough good things about the effort Thomas and his crew put forth to get our main water line repaired and get us back up and running. We will definitely use them for future plumbing needs and would highly recommend them to anyone in need of plumbing help.

Gabby W.

08/03/2016 12:00:00 SA

For a commercial application: arrived quick, sinner than stated over the phone. Plumbers were professional and courteous. Explained potential charges for the issues that were happening. Would recommend to a friend or business.

Minh N.

1/30/2016

Have to agree with everyone else. The guys were punctual and so polite. They gave me a fair bid and did a great job in a timely fashion. They even had to do a little extra work to replace my hot water tank and didn't charge me for the extra parts. I would definitely recommend them. They will be my first call for major plumbing repairs.

Jonathan H.

11/29/2018

Had a leak in my basement this morning from my bathroom sink, Thomas showed up promptly and assessed the problem...turned out to be an easy fix. No charge because they did no work, I appreciate the honesty, it was something I was able to handle myself. They did give me an estimate for future work I'm going to need which was appreciated. Will definitely call again for future plumbing needs.

Melissa L.

08/07/2015 12:00:00 SA

We returned from vacation to a small leak in the gas valve to our furnace. I called I Need a Plumber Now and talked to Tim. He dispatched Andrew to come out and do a free estimate to correct the problem and Andrew arrived at our house in about 30 minutes. He looked at the problem, gave us an estimate and then ran to the hardware store to get the parts he needed. The whole thing was fixed and done in less than 30 minutes and we were good to go and gas leak free!

Emily F.

1/17/2017

Max came out today to take a look at my leaky faucet (same day appointment which was fantastic). He was professional, friendly and I truly appreciated his honesty. I don't know the first thing about plumbing so frankly he could have told me it needed more repair or parts than it did, but he didn't do that. He started with the basics and that's precisely what the issue turned out to be - a basic tightening of one part. Cost was more than reasonable for his service and honesty.

Yolanda R.

10/09/2018 12:00:00 SA

I am so impressed with this company, and especially Thomas. I was initially told someone would be at my house in 2 hours, but within 5 minutes I got a call from Thomas who had been assigned the service call. He happened to be in the area and had just finished a job. So his 2-person team arrived at my house almost immediately. The two of them were professional, polite, and considerate (even taking off their their shoes without being asked). The reason for the call was because our dishwasher wasn't draining. Turns out it was something simple and Thomas had it fixed almost right away. From initial phone call to a working dishwasher it couldn't have been more than 20 minutes. I am super pleased with this company and especially Thomas. hank you Thomas, and thank you I Need a Plumber Now.

Rachel C.

09/12/2016 12:00:00 SA

Life Savers! Thank you to the owner Tim and plumber Max for resolving my water heater problem by end of the day today. I had two other plumbers come out and misdiagnosed the problem sending me on a wild goose chase for parts that left me with out hot water for over a week. Max came out on time for the job realized the actual problem and parts needed, left during rush hour traffic and returned same day with proper parts and finished the job so I would have hot water that night. They only charged be 1/2 of what other companies quoted and didn't charge me for the initial misdiagnosed repair he was sent out for. Max went above and beyond for me and I can't thank these two enough for giving this single mom a break.

Arlene D.

10/25/2015

The owner and the plumber, Andrew who worked on a leak in the pipes of my main and kitchen drain, considered the sticker shock I experienced, and worked with me on the total price. They compromised on the price, but not on the work, as far as I can tell (it's only been 1 week since the work was completed). They were efficient and quick to respond and did a great job. They are definitely on my go-to list, and I would recommend them as long as you're willing to not go cheap. You get what you pay for.

KJ K.

1/25/2016

Long story short, our water heater went out and we needed help asap. We called around and found this company, they came out for free and within the hour. After diagnosing our issue, they gave us a fair bid and education on options. They were not pushy or rushed, and gave us payment options to meet our needs. We had a new water heater within hours, and they even installed it in the evening with no extra charge. This company knows how to make a lifetime customer. We were so impressed with the entire transaction. Thank you!!!!

Luke S.

3/14/2018

We just had a new gas water heater installed. Thomas showed up at 9am for a consultation. We determined that we needed a replacement heater. He explained the difference between multiple units, and we decided on a 6 year Rheem . The removal and installation were all done by 10:45am. They were quick and polite. We highly recommend this company

Johanna H.

4/16/2015

After opening the cupboard underneath our kitchen sink to get dish soap I noticed the roll of paper towels was wet. I turned on the faucet and noticed dripping. Yikes! I put a bucket under the pipe and started to check into local plumbers. After reading reviews I noticed this company had several great reviews and great comments. I gave them a call, they told me a plumber would be to our home in approx. 2 hours I said great. 10 mins after hanging up they called back to say a plumber would be at our home in the next 15 mins and he was! He assessed the situation explained the issue and fixed it quickly. Not to mention the very reasonable cost. I would highly recommend this local company for your next plumbing needs. Thank you for A+ quality work and pricing. If we need a plumber again it will be right HERE where we will place our trust and dollars.

C K.

9/28/2015

Very prompt service, came within 1/2 hour of my call. Clogged drain, never try to put sundries tomatoes in the disposal and the plumber was able to clean it out within an hour or so. I was also able to use a Yelp coupon which made it even better. If we need a plumber in the future, we'd definitely use them again. We love to patronize local companies!!

Kiana S.

2/16/2015

If you want quality work, call now! A month ago, I made the call needing help with suspicious sweaty pipes in my laundry room. I called around 1pm and Tim told me Andrew could come out that evening. I was so wrong with all of my guesses, Andrew told me what I needed done (including the suggestion of a water heater versus replacing the intake valve, the one I had lasted 15 years) and didn't charge for the initial visit and diagnosis. I now have my new water heater and some of my other plumbing questions were answered. Andrew will be back tomorrow to tackle one more item. I had been jipped by previous plumbers and had been leary and hesitant to research a new company. I am confident I found a company I can trust. Thank you for your expertise and service, I have recommended to all my family and friends!

Ty E.

08/01/2014 12:00:00 SA

Called in on a Thursday afternoon with some (what I thought were) minor plumbing tasks....installing sink/facet/disposal/refrigerator line/dishwasher + a bathroom facet. Jordan asked if it was needed tonight or if it could wait til Saturday. He showed up on Saturday and we agreed upon a price for the work. He worked til 9:00 Saturday night and was in Sunday to fix up a couple minor issues. Honored the price we agreed on and took care of some other small fixes for me even! I would definitely recommend I Need a Plumber Now.

Lan M.

8/15/2017

I called and scheduled an appt. to replace my leaky out door faucet. After I showed Thomas and Ryan the issue, they quickly identified the problem and were able fixed it less than a min without charging me. I am really appreciated the honesty and profession-ism. If I have any issue in the future, no doubt I will give these guys a call first.

Michael H.

11/26/2017

Ryan did a great job. I've used other plumbing companies and there is no comparison. Reasonably priced, professional, nice, clean, and went beyond what we hoped for. I'll be using this company for all of my plumbing needs and highly recommend them to others.

Samantha F.

04/04/2014 12:00:00 SA

Let me just say this:
No, their contractors license is not expired, the company was bought in December and is no longer owned by Jason. Tim is the owner now, and is very nice.
Thus ends my positive comments on I Need a Plumber Now.
I knew I needed to replace my water heater but figured maybe someone could at LEAST get the pilot light working for that night, and then the next day replace it for me.
I have a similar review to Wolf C. where I was told someone would call... they didn't. Call again and was told they'd call, they didn't. AGAIN...and the CALL AGAIN, finally Tim MAKES his tech Jordan call me who says I'm in Kent but since it's rush hour it'll be about an hour to Bonney Lake.
Two hours later I have my husband call Tim, again, who says I don't know why he said that... he had a stop in Auburn! I'll have him call you right now to reschedule, I'm really sorry
My husband says, It's alright, but we can't wait anymore tonight. It'll probably be tomorrow after 10am
OF COURSE (totally called it) Jordan never calls.
So the next day I'm walking around the hardware store and at 9:54am I get a call from Jordan, Hey I know we were scheduled for 10 but I'm going to be late
I say, We were never scheduled... I've already been talking to other places. You were supposed to call me last night
....... Oooooh.... my bad

-_-

I will say it again, Tim was very nice, but he needs to be kickin' a certain employee in the ass about calling customers back because they definitely lost a big sale because of it.

Probably my least favorite part was during the FOUR TIMES i had to call them when I was supposed to be receiving a call, Tim at one point said Oh Jordan said he just called you and left a message....
This never happened, and he DID have the right number when he did call later. So who was lying? My guess is on good ol' Jordan.

Chelsey B.

2/13/2016

I would never recommend this plumber to anyone unless you want to be ripped off! They charged us $416 dollars for a job that took 10 minutes and was something my husband could have done by watching a simple YouTube video. The guy that came out could have told me that but instead he was a typical service person telling me it could be a couple hour job and costing up to $800 plus. No it took him less than 10 mins to fix and would have cost us only the part we needed to replace. They are very dishonest! DO NOT USE!!!!!

John C.

8/30/2016

These guys were awesome. They were earlier than originally scheduled. This of course was very helpful as the water to the house was turned off. Both guys were extremely professional and most importantly quickly solved my problem. I definitely recommend this company.

L. H.

7/17/2015

My water heater started leaking late last night -- called around this morning to a few places and got I Need a Plumber Now (called the number on the truck, like one of the other yelp reviewers suggested) on the phone around 7:45. The guy on the phone sounded apologetic about having nobody free until noon, but given that other places were like how's next week? noon sounded great. Then Max called me around 10 to say he was running early and could he come by at 11?

He shows up around 11, takes a look at the problem, and gives me options for how to handle it, since the leak was in the connecting pipe up at the top of the tank so a small repair was an option. Up front about costs and about their ability to do the work piecemeal (the old heater didn't have the earthquake straps etc they need for Code now), and got the work done fast once I'd decided what option to take. Definitely going to call these guys back next time I need work done.

Christina G.

03/03/2015 12:00:00 SA

After the donkeys from Roto-Rooter came out and were gonna charge me $580 without even attempting to snake the line, I told them to kick rocks. (I know we are a couple of girls, but my girlfriend knows a little about plumbing!) So I started calling numerous local plumbers and I Need A Plumber Now was the only one who could come out the same day. They said they'd make it by 5 p.m., but Andrew called and said he could make it out before 2 p.m. He tried to snake it a few times, but it didn't work and he eventually had to remove the toilet, but only charged half the price. (He even told me about a coupon on Yelp!) Andrew was awesome! Clean, quick and professional!

Andrea P.

1/23/2017

This is my third time using I Need A Plumber Now. The first two times when were Jason owned the company 3-4 years ago. I was impressed with his service and knowledge. I discovered a leak in my washing machine wall valve last night. I called I Need A Plumber Now and Andrew and his apprentice were out this morning in the early part of the one hour window they promised. In one hour they replaced both valves (mine were 36 years old) and both washing machine hoses. Knowledgeable, professional, quick and efficient. I was SO relieved they could come right out. Thank you Thank you! I will use them again.

Mary Ellen H.

01/03/2017 12:00:00 SA

Max and Dexter were superb in every way. They answered the phone as soon as I called, came the next day and fixed my problem that another plumber had failed at. I will always use this service. I Need a Plumber Now is the BEST!

Lady In Red C.

11/22/2016

I was very impressed with them. I shopped around and their prices were fair. They showed up on time, did the work quickly, didn't leave a mess and the guys were personable. They also did a free inspection of all my water connections in my condo. They charged me what was quoted. I will use them again and recommend them to others.

Kathy O.

1/18/2017

Wow! If I could give more stars, I would. Andrew and Dexter were beyond awesome! I cannot remember the last time I experienced such fantastic customer service. I called because I had a major blockage problem in my bathrooms and garage. The washer, the shower, the bathtub, the toilets. My first contact was with Tim, the owner. He couldn't have been more receptive and accommodating. I called at 12:00 p.m. and he had Andrew and Dexter at our house between 1:00 and 2:00 that same day. Before beginning repairs, Andrew and Dexter analyzed the problems and wrote an estimate of exactly what needed to be done and the cost. I knew it was going to be a big job and expected it to be a big bill. However, based upon research I'd done it seemed a fair and reasonable quote. Upon my approval, they began the repairs. Each time a new issue arose, Andrew called me and informed me of available options. Excellent communication throughout. By the time I arrived home from work at 4:15, they were completely done! Clearly, they had done a ton of work in a relatively short period of time. I was astonished that the job had been completed and everything put back in it's place. And to top it all off - they gave me discounts so I paid LESS than I was even originally quoted! They are at the top of my list - I'm spreading the word! Thank you Tim, Andrew and Dexter.

Maeve W.

1/17/2017

I utilized this excellent company to attend to a leak of unknown origin. Today, Max graciously went the extra mile to locate the foundational source of the problem, then dashed off to get the necessary part and returned to complete the repair quickly.... all the while helping me to effectively navigate the insurance issues I might face. He was awesome. I definitely give this company my highest recommendation!

Debbie F.

08/04/2016 12:00:00 SA

I have used this company before showed up on time very professional and courteous and prices are very fair. Needed their service again with a plumbing project that we thought we could do it was a very simple step that we missed so sink was still leaking. The guys came in knew exactly which step we missed something very minor but necessary.They were in and out. Can't say enough will use them for all my plumbing needs.Debbie F

Pete C.

11/23/2016

Great plumbing service. I had a sewage sump pump fail and overflow into my tenants' closet the day before Thanksgiving! Pew! They came same day and took care of the problem for a reasonable price. They also installed quality parts with a warranty, cleaned up, and sealed the sump going the extra mile. I will definitely hire them again. Thanks for saving the day guys!

Katie B.

11/11/2016 12:00:00 SA

Very happy with this service. Called them at about 3:30 on a Friday to schedule an appointment to replace a shutoff valve. The plumbers arrived within 45 minutes, and were done 30 minutes after that. Fair price, professional and friendly staff. Will use again!

Loris B.

6/19/2013

After getting some absurd bids for a plumbing job that was holding my kitchen remodel hostage, I saw Jason's truck in my neighborhood. I looked up the company on Yelp and called to get a quote. Jason came in and did the job (and more) for a price that was fair and consistent with what my local hardware store was saying. He and his helper were very personable, did not mind me watching him perform the service and answered all of my questions to my satisfaction. (I had researched the job on Utube and kinda knew what should be done but did not have the tools or courage to do it.)

Jason is really a go to guy. He will be my plumber for all future projects

Rebecca M.

12/15/2015

These guys are amazing. They showed up within an hour and fixed my running toilet. I highly recommend them for all your plumbing needs.

Martha H.

9/27/2014

Jordan and Tim were professional and did a great job! They showed up as scheduled and quickly diagnosed our leak. It turned out to be more minor than we had anticipated, which was great news! They were able to show me the price, which seemed fair, and fixed a few other small plumbing issues around the house for us as well! These guys were friendly, positive, and professional. This house is our rental, and Jordan used discretion by discussing any concerning issues with my in private so that my renters weren't concerned. They also mentioned other things that they noticed may cause issues in the future, but it was just for my information. There was no pressure to have them do more work. I really appreciated how easy and reasonable they made this visit! We will definitely be calling them in the future when we need a plumber!

Amanda A.

2/13/2016

I completely disagree with Chelsey B's review. I've had work from I Need A Plumber now and was very impressed. The prices were very comparable and the plumber they sent out was very upfront and honest with the pricing. The plumber also was polite and punctual and the work was efficient and well done. Sounds like someone wanted a cheap job done. Maybe you should've watched the YouTube video before you called a professional.

Brian S.

3/21/2016

I highly recommend this outfit. In fact these are my GOTO guys from now on. I have recommend them to a friend of mine as well. I had them out to install a new water heater, a new sink faucet, and repair a bath tub drain stopper just in the last three months. I have been very happy with the prompt and professional service provided by Tim and his crew. Based on other plumbers I have worked with and gotten bids from the work they performed was good value for the money.

Karen Lynne K.

9/13/2014

We called on Thursday when our shower drain backed up. We were unavailable until Saturday, and Jordan arrived as scheduled. He assessed the situation, stated the pricing up front, and got to work. He was friendly and respectful, and not only took care of the problem at hand, but answered some other plumbing questions, offering us advice and making suggestions for resolving those issues when we tackle them. We are so pleased to have a trusted plumber should the need arise! Highly recommended.

Steve J.

1/21/2014

Just had these guys over to help out of jam. Jordan was the plumber that responded, he kept in contact to let me know when he would arrive and he busted his ass from the time he got here to the time he left. He knew what he was doing and didn't waste any time. Best service from a plumber that I have ever gotten. I would definitely recommend this company to anyone and they were fair priced.

Josh P.

2/14/2011

I had Jason install a sump pump system in my home. He was professional and did an excellent job explaining the work and my options. The crew was clean and did a nice job. I would definitely use Jason again.

AJ M.

5/14/2013

Jason is awesome! We had a huge sewage back-up on Mother's Day and he carefully explained what he could do over the phone and what it would cost. True to his word, he arrived in the time frame he said he would. He got everything handled within an hour and charged exactly what he said he would, which was an astonishingly great price. We have been telling everyone about it and will continue to call Jason when we need a plumber from now on. He is very professional and totally amazing!

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