Gibson Plumbing

Our toilet stopped working last week, we called in to the service department who was very helpful. Then the plumber arrived (his name was Nick) was super helpful, worked efficiently, and got our toilet fixed in no time. I highly recommend this company for any of your plumbing needs

Our garbage disposal was not working. We contacted Gibson which is what we usually do when we have a plumbing issue. Gibson sent Rudy, plumber, who was very pleasant. He addressed the problem, corrected it, explained what was wrong and how we may be able to fix it ourselves in the future if it does occur again. Rudy, also supplied us with a estimate of replacing the disposal if need be.  He informed is that the quoted price will be the price of we need a replacement. Rudy was informative, knowledgeable and professional. My wife and I were very satisfied with his work.

Follow up to my previous review.  Gibson contacted me after writing my first review. They offered me 1/2 of the bill I paid for a competent contractor to come out and fix their faulty installation! I guess, in their minds, I'm 1/2 responsible for their crews crappy service install.  I am writing to let y'all know whenever dealing with this contract, get names, dates, times and record your conversation with them.

They will screw your house up, make a mess and leave it a mess. They tech that came to my House was apparently in the need of life lessons as a child. You make a mess, you clean it up. You break something then fix it. If you can't fix it then bring it to my attention and find someone that can. When coming to a scheduled call knowing the issue, bring the proper equipment so you don't have to schedule another day and inconvenience the home owner with your incompetence. This company gives the stupidity of a plumber stereotype truth. I will be fighting with the builder so that they lose their contract bc I don't need another tech like that in my house.

These guys were very professional and nice. They arrived during they appointment window. They investigated the source of the smell in my bathroom and gave me some tips as it wasn't currently smelling.

Gibson plumbing installed the plumbing in our new McMillin home. We have had 5 major leaks in as many years. Also, numerous plumbers have told us about poor installation and sometimes missing required code installation whilst repairing these leaks. Gibson is unresponsive and does not care about the home owner. We are thousands of dollars in repair costs and stuck with their shoddy work. Insist your builder not use Gibson!

If you purchase a home and the builder uses Gibson Plumbing for warranty, run away and do not purchase the home. Gibson doesn't answer their emergency calls or call back and they don't back their warranty. Any other plumbing company is better than them and worth paying for.

They have been awful since the beginning- they did not tie our sewer line into the main sewer line so three days after buying the house the sewage was backing into our house!! Toilet was bolted down too tight and cracked and flooded our house! Same toilet leaked again! And now under our sink is leaking and they tell me I have to pay a 250 dollar service fee!!! Obviously they can't do their job correctly so will never use again or buy a house that they have touched!!!!

Avoid this company! Avoid this company! I probably shouldn't even call them a company. They would not honor my 2 year warranty even though my claim was within 2 years of the installation. The main person I talked to in the office was Susanna Delgado and she was by far the worst customer service person I've talked to in years. She was rude and inconsiderate. Please notice she has left a google review giving this company one if its few 5 star ratings. She is obviously bias so you should disregard that review. I haven't had hot water for over a week and she had no urgency to fix it. She sent a service rep out and he couldn't fix it. After they tried and failed she said it's out of our hands. Umm hello you are the company that installed it and it's been less than two years so I have a contractual warranty and you're a plumber so how can you not fix it? I'm going to cut my losses and move on and never talk to these people again.  I'm looking forward to use a plumber who cares at least a little bit about other people! Please stay away from this company! Zero stars! I forgot to mention they improperly installed the unit when building the house so they can't even do their job right! They straight up left out a part that is required to keep the unit dry so water got into the unit and ruined it. I even read the manufacturer's user guide and it explicitly says this part is required upon installation otherwise it is improperly installed.

Rude, incompetent plumbers.  Waaaaayyyy better options in SA, just about anyone else is a better choice.

Don't ever use this company they installed my water heater completely backwards. Hot to cold cold to hot. Almost ruined my water heater.

They were who my builder had install the plumbing 2 yrs ago. My pressure regulator valve went out 2 yrs and 1 month after install (1 month after the 2 yr warranty expired). So I called them to see what they could do. They said that they could send a tech out that morning since they were on a job nearby. 6 hrs and 2 additional phone calls later they finally showed up. Even though the part failed, they didn't cover it since my warranty expired, so $220 was the cost to replace. The tech had to dig to access the pipe, but he could have taken a little more care to make it easier to put the grass back together but no, he flung grass and dirt everywhere. Had to get additonal soil and grass seed to patch the area back up. And he did not like the fact that I stood there and watched him do the repair. Sorry but if I'm paying someone to do a job, I have the right to watch and make sure it's done. My overall experience with this company is poor. They probably have decent price for builders but I would never call them again to do any future work on my house. I do not recommend this company for any homeowner to hire, look someplace else.