D Square Energy Systems

I got a 11 KW automatic switching Generac generator installed at our house, after I went through the process of evaluating multiple bids. I could not be happier with where I landed up. Bruce Huskinson was with us throughout the process of installation - clearly they have done this many times so every step, from gas piping to laying in the yard to electrical connections, was cleanly executed. The process involves multiple steps with gas permits, electrical permits and unit installations - and these guys manage it very well. This included a minor issue with the permit being applied for with the county rather than the city, but that was corrected without fuss. And their price was the most competitive.

Because this was a complex installation, it was important that it be hassle free - indeed, it was and I could actually get more circuits backed than I expected. The unit looks fantastic in my back yard and I'm all set for whatever Mother Nature throws at our house!

These guys did such a great job for me. I moved to rural King County in September 2018 and was flattened by the snow storms and power outages in February.

Brice at D Square educated me do I could make the right choice in generators and then supported the installation. He even spent a couple of hours with me testing and marking the breakers.

Reliable company, competitively priced and fantastic installation services.

We had a streak of bad luck (or bad service) with our natural gas generator.  We started with SME Electrical (see below) and ended with D Square Energy saving the day and a ton of money.

Background/cautionary tale/rant:

Our generator worked fine until this spring when the power went out and it wouldn't start. We had SME Electrical come out in September and they found that the natural gas line was kinked and also said that it needed service. We were SHOCKED when we got the $500 bill. (They also overbilled their hours which they agreed to partially refund.  After much prodding, they sent us a $60 refund check.)

The generator ran the weekly maintenance routine for three weeks and then would not fire up for the following week's maintenance run. I called SME and asked for them to send someone out (free of charge) since we paid them so much money to get it in tip-top shape less than a month prior. They stated that their new minimum was $260 and that would be the fee to send a tech out. I told them that that sounded like the policy of a company who doesn't stand behind their work. After much back and forth, they agreed to send someone out at no cost to troubleshoot. They stated that if the fix was a warranty issue, it would be free. If it was not a warranty issue, then we would have the option to decline service.

The technician thought the battery may be dead. I asked if battery strength would be tested during a $500 routine service. He said probably not (huh?). He didn't have a spare battery, so we pulled one out of our VW to troubleshoot with. It didn't fix the issue. After 2 more hours of phone calls and banging with tools, the technician informed me that the issue is that electricity is flowing to the fuel regulator but the fuel regulator is not making the noise to indicate that it is opening. He claims that the tech that serviced it DID perform this test (but didn't check something as basic as battery strength?) and documented that the fuel regulator was working well when serviced (this is questionable to me considering they don't even check the battery) and therefore is not a warranty issue. (Surprise, surprise!)

We asked neighbors via Nextdoor.com for suggestions and they recommended D Square Energy.  They came out today and fixed the generator in 45 minutes!  YAY!  :)

The previous company (SME Electrical) had quoted an additional ~$700+ to replace the fuel regulator.  The cause of the problem was NOT a faulty fuel regulator as SME said, it was a dirty carburetor that needed to be cleaned.  Simple fix and no parts required!

I highly recommend D Square and will use them again in the future for all of our generator related needs.

Was referred to D Square by a family member, after D Square cleaned up the faulty service that was performed by another company.

When it was time for my own home generator, I took out multiple bids and was so impressed with Bruce's competence and that I decided to work with him rather than a lower priced competitor.

My trust in Bruce was rewarded with his attention to detail throughout the project and his complete ownership in the quality of the installation. As it turned out there were some elements of the install that I was not initially satisfied with, Bruce jumped in immediately and brought everything up to an A+ level.

When my warranty comes up it will be an easy choice for me to decide where to get my service contract! D Square of course.

D Square Energy was recommended by a friend of mine.  They were able to schedule annual service for our natural gas generator quickly.  The technician arrived on-time and was very thorough.  They are not cheap, but I believe their expertise and reputation made it worth the cost.  We will use them in the future, for sure.