Bainbridge Island Plumbing

Our electric hot water tank started geysering on a Thursday, and I called a bunch of places to come take a look. Roto-rooter came out immediately, and quoted $3k to replace a 50 gallon electric tank (which, incidentally, is extortionate, but I didn't know that at the time). A number of other places quoted way less, and I'd arranged to have someone come out the next day.

I'd left a message on Andy's phone, and he called the next day, quoted a way more reasonable price, and came and fixed it that day. Andy and County were professional, did the job in an hour or so, and we have hot water once again. I'm very happy to have given a local guy our business, and I'm super happy with the results. Thanks, Andy!

They are the best at triage...  it's important.  And the most honest company available.   Period.

Andy at Bainbridge Island Plumbing was the only plumber who would talk to me when we bought our fixer-upper last fall. He looked over the list of plumbing issues and sent Derrick and an assistant to start working through our list. They've all been really helpful and professional and have done an excellent job for us every time, fixing or replacing just about every plumbing outlet in our home. They can be pretty tricky to reach, but will find a way to fit us into the schedule whenever I am able to talk with Andy. I would highly recommend BI Plumbing as reliable, honest and fair.

Our water heater went out New Year's Eve (Friday night). We waited until Monday morning to find a plumber; we didn't want to incur an emergency fee when it wasn't a true emergency (i.e., no water at all, broken pipe). Of course, the weather exploded everyone's pipes the next day, so by Monday, plumbers were overloaded. Somehow, we still got squeezed in and serviced with a new water heater installed by Tuesday. Excellent customer service, friendly attitude, top-notch installation. Love these guys!

This company is top notch! Andy is reliable, professional and skilled. I trust him in our home, with our home and know he will fix the issue and take care of us. I wish the world was full of consciousness and reliable pros like him. Highly recommend!

A simple drain clear turned out to be a lot more complicated than we expected. The guys showed up and worked through the problem in great time. Communication on the schedule was great. They arrived on time as promised and got the job done before our guests arrived. As promised. We've used them before and will again if the need arrives. Fair price and quality work.

Mike, Andy and crew are representative of the best on Bainbridge...they quickly estimated our project and its complexity and executed flawlessly....from installing new toilets, a laundry sink, a water line to the refrigerator to a complex new propane pipeline...they were professional!  I highly recommend them!

I called to get an estimate for a main water shut-off that might need to be installed on a house I'm buying just off the island.  I could tell right away that Mike was annoyed that I had disturbed him.  He picked up on the second ring, so I would think he had the time, but maybe he was watching Price is Right.  Maybe he was watching The View.  Only Mike can say for sure.  No judgements.

Mike asked how old the house was.  I told him.  He curtly said the house should have a main water shut-off.  I agreed because that was the whole point of me calling.  He asked where it was, even though it was, again, the reason for my call.  He wanted to schedule an appointment right away.  I reminded him that I just needed an estimate.  He ignored me and asked where the house was located and, when I told him it was off the island, he said oh, I'm not going out there (it's, like, three minutes off the island).  Then he hung up.

Thanks for letting me know you're a jerk before I had to give you money, Mike.  You did me one kindness and I'm actually grateful.

Mike and Andy are NO JOKE BRILLIANT. They are reliable, responsive and reasonable. If they were characters from The Office, Andy would be Jim -- jovial and super smiley and awesome at his job. Mike would be Darrell -- straight face business, no effing around, but equally awesome at his job. The odd negative reviews on this site for the family business is because everyone seems to want Michael Scott doing their plumbing. In the last year, I have used them at least five times for various needs at two different locations and I will not hesitate to call them again. Recommend in a heartbeat.

The toilet at the office I work at on the island died... (I don't know how that happens) but any who, a person in our office recommended BI plumbers, we called a few and they were first to respond and showed up same day to check it out... Chris (deep voice) and Andy showed up less than a few hours after calling and gave us a great estimate!  We said yes, and asked how soon, they said it would be a few days they weren't sure a toilet would be available... Chris showed up this morning (NEXT DAY) with a toilet, installed that puppy in like 15 minutes and was gone... OMG! How the heck he did that so fast I will never understand! And the bill was right around what they quoted us, a little less actually! Any who we would recommend them to anyone on the island! I heard they even worked on an older house that had old plumbing and requires some odd tools, it took them some time but they did the job great!

Andy fixed two problems with our plumbing and heating system that the plumbers who did the original installation were never able to correct, even after multiple attempts. He knew exactly what was going on and fixed the issues quickly and efficiently. I can highly recommend Bainbridge Island Plumbing and will use them again.

Calling Bainbridge Island Plumbing proved to be a waste of my time. I called because I no longer had any hot water and one of our bath tub faucets was dripping. The plumber that arrived said he didn't know why the hot
Water tank was not working and then told me he could not fix the dripping faucet. He didn't even offer to order the part needed for the faucet. It was the oddest encounter I have had with a plumber. Isn't a plumbers job to fix leaking faucets??

To make things even stranger, he then referred me to a different plumber. I will never call Bainbridge Island Plumbing again. Don't waste your time!

Called for some help, Mike said repeatedly he would do the job so we stopped looking for other vendors.  Then he decided he didn't want to do the job.  Very disappointing.

My elderly parents contacted BI Plumbing because of a leak under their kitchen sink that I was unable to get over to look at.  Mike and Andy were booked and not able to come until the next day, but when Andy came he was professional and courteous.  He quickly determined that the problem was just a loose connection on the sprayer hose which was soon remedied.  What impressed my parents and me was the fact that he didn't even charge a trip fee to come see them.  My parents are happy customers and will use BI Plumbing again.

Bainbridge plumbing is the best!  Had a clogged toilet and Mike was here within a few hours.  Determined we needed a new toilet.  Andy arrived first thing the next morning with a brand new toilet, installed and working within the hour.  Terrific service, nice, neat and courteous guys.  Will use Bainbridge Plumbing on all my projects.

Mike and Andy are great! We weren't sure if we had a septic problem or a blockage problem, but Andy came out and traced the issue right away, then showed no fear in getting 'er fixed. (It wasn't pretty.) Andy explained how the problem happened, how to avoid a next time, and what to do if there is a next time. I highly recommend this local family-owned business. Great folks, they'll get you out of your jam at a very reasonable price.