Artisan Electric

We just completed our solar design and install project with Artisan Electric (artisanelectricinc.com)

It was an outstanding professional experience overall -- smoothly managed, and super pleasant people to work with from the beginning to end. And their follow-up to my subsequent questions has also been excellent.

From the first inquiry over the Artisan website (artisanelectricinc.com) to the first conversations with the rep about the various system options; and on through the design and layout process with him; on into the site preparation walk-through with the general foreman; and all throughout the install experience with the crew. The crew was always prompt, professional, and managed a clean, well-organized work project space in/around our house, and they were all super pleasant to work with. Strong team!

More to the point when we hit an install hiccup -- upon seeing the panels layout on the front street side of our low flat roof and were unhappy with the way it looked (not Artisan's fault but a failure of imagination on our part) -- we deeply appreciated the quick response to my email about it from our Artisan rep and the crew's professional let's put our heads together and find a solution mentality. In my experience that's where the rubber really hits the road with any contractor and everyone involved managed an efficient, calm, and solutions-oriented approach in partnership with us that ended up with an even-better solution.

We also appreciate a union crew and seeing diverse representation on it. That matters to us -- in addition to high quality, fairly priced work. ;)

Wanted to get solar installed got a number of competitive quotes.  The reason I went with Artisan was the extremely friendly service from Jeff Bennett, he was very patient taking extra time to explain the process.  The price was also comparable with the other quotes I received.

I was really glad I went with Artisan their entire process from start to end is designed to keep you in the loop with what is going on.  They are very flexible and communicative.  They did exactly what they said they would each and every time.

Quality install (no roof leaks!) and worked with me to minimize the cosmetics of the install to the street front.

It really made me feel like that they had my back during the entire process and really cared about their work.

Case in point - Jeff went to bat for me when PSE screwed up and was taking a really long time to turn the system on (30+ days - out of Artisan's control), which I really appreciated.

Only suggestion I would have for them for future improvement would be to make sure they seal the lines coming in and out of the house and not using blue painters tape for the labels, but that was caught on the inspection and fixed promptly.

I will consider giving five stars when the last of the work is done. It's hard to find an electric company that work on a solar panel when they didn't install them. Unfortunately, the company that I went through went out of business a few years ago. I had a roof leak because of how the solar panel was installed, and their worker fixed it, efficiently, and that happened before the winter, and I have had no leaks cents. He also Fixed a lot of the flashing that he thought was incorrectly done. I also have a failed inverter on the main unit. They are in the process of repairing that now. It's still under warranty even though they didn't do it, but the company that I am under warranty with this will allow them to transfer the ownership of the warranty. So far they've been very responsive, and I am happy with the service and thrilled to get my solar panels back up and running .

We've had a great experience using Atrisan for our solar installation. They were very honest with product and utility guidance. Thomas was super helpful taking us through the process from quote to our tax documents after installation. High end products at a reasonable price has made our decision to go solar totally worth it. I cannot recommend them more!

We had Artisan install solar panels on our roof in 2014, and we were impressed at the time. Now that we've needed various kinds of support over the years, we recommend them even more. Most recent was summer/fall 2021 'removal and reinstall' when we needed a new roof. (ugh). Really great follow-through, communication, very responsive, very careful. Glad we are working with them.

We have been so happy with Artisan! We had an appointment for them to work on a circuit problem in March 2020 and rescheduled due to Covid until September. The rescheduled date was during bad smoky air quality so we rescheduled to the next week. They were really accommodating with our requests. When electrician Cole came over he found a pretty scary electrical problem not on the original bid, made it safe, and told us he would squeeze us in the next day. He came back after his morning job the next day and worked until 6 p.m. getting everything working right and safe. We are so relieved and were really impressed with how hard he worked and his conscientiousness. They're are go-to electric company now!

You know, initially I wrote a 5-start review because as far as electric work is concerned, they were pretty good. Timely, good communication, good work, and aside from them forgetting a few little things here and there, I had nothing to complain about.

But, there is one no - you should definitely not hire them if budget is a concern. I'll explain.

They came here to do two jobs, and while they were working, I asked for a quote to add an additional outlet, along the same path where they were already installing one. On their end, this would've required just another wire, another breaker, and based on their other job, about 10 minutes of dinking around. They quoted me either 200 or 300 bucks for this, and just out of principle I said no because 300 bucks for 10 minutes for an electrician isn't going to happen. Day light robbery.

Now, a few years later, every single time I need an additional outlet where I don't have one, I remember Artisanal Electric, and every single time not with the best thoughts.

If you have money to throw around, I am sure they'd do a fabulous job, but if you don't, be mindful.

Highly recommend Artisan Electric for their quality work and excellent service!

We selected them for our Tesla wall charger installation bid. They not only came in lower than the three other vendors we contacted, they proactively saved us on sales tax for EV in WA state! None of the other vendors mentioned it and ALL included tax in their quote. We had no idea but it just requires a simple paperwork that Artisan handled for us.

Shawn came out to install our charger promptly and quickly, and even took care to sweep up the dust from the small drill holes. Inspection was also painless and easy to resolve. You can tell Artisan takes care of both their employees and customers, and we are always happier to support that kind of business!

Artisan installed EV charger for us.  They were one of the Tesla recommended contractors.  I received bids from (3) other contractors as well.  It was clear they had the experience and knew what they were doing.  Artisan was most competitively priced and they advised that in WA state there is an incentive that sales tax does not apply to newly installed EV chargers (something one of the other contractors that bid the job failed to point out).  The electricians that came to our house were very friendly and courteous and did a great job explaining what they would be doing and double checking where I wanted the unit installed.  Once work was completed they left my garage clean.  They scheduled the city inspector which was completed a couple of weeks after initial install.  The city inspector even commented what a nice clean install it was (they had to run it from breaker box to opposite wall which included a few twists and turns and  was 35 feet).  Great job all around and easy to work with.  I would definitely higher Artisan again if I have a need for another electrical contractor.

I wish I have been having the experience with Artisan that we anticipated based upon the other reviews and our first impressions. We are getting solar panels and a new electrical panel. We interviewed two solar panel companies and chose Artisan because it's union and had a positive impression based upon our assessment with Gordon.
Since that initial assessment it has been a circus... have I mentioned that we haven't even had them start any work yet?!

Our project manager has been changed without us being informed. There has been virtually no communication about scheduling or changes that hasn't been initiated by us. The replacement of our electrical panel was scheduled without consulting us or even informing us. It was also scheduled after our panel installation, which was contradictory to what we'd been promised and pushes back our ability to actually benefit from the panels. This poor communication also  includes me having to call this morning an hour and a half after our solar panel installation was scheduled to start to be informed that another guy was supposed to call to let me know that they are pushing back the start date two days-good thing I didn't take the day off work to accommodate them! Since they don't work over the weekend, this pushes us back 5 days.

They did initiate contact to let us know that they would need $3000 more than the estimate because they had to change the electrical connection from the city. This was after my husband asked two separate assessors if this would be necessary and was told no and given no indication that this was a possibility.

My husband spoke with the company's owner, still no improvement on communication. If my review is confusing, I apologize, we have been confused through this entire process; it's unclear who is in charge of what, roles change and communication is terrible.

Again, have I mentioned that the actual work hasn't even begun! I am hoping they will find a way to pull this out of the toilet! This is a HUGE investment for us and it's beyond insulting how our investment in the company has been repeatedly disrespected.

I've always been taught to leave a place better than you found it.  Installing our new solar system is a small part we can do to help reduce our carbon footprint.  But if you are reading this, you already know that.  

For our project, we contacted several companies.  Some companies used the time-share condo sales approach others just gave a verbal quote over the phone.  Others just looked at satellite images and emailed us their proposal.  Artisan Electric did not do any of these poor customer service methods.

When I contacted them, they were out to the house within a few days.  They took detailed measurements and gave us an initial proposal on the spot.  Then they went back to the office to adjust their initial proposal to reflect their site visit and measurements for a revised proposal.  All along the way, we were kept informed.  Their communication was top notch.  When we signed the contract and arranged for the solar loan (they were able to negotiate a better rate for us) we were on the calendar for the install.  

Before the actual install week (it took about 4 days to do our project) their job foreman came out to inspect the site as well so that he was aware of any possible issues.  The crew were on time and very professional.  Their workmanship was extremely neat and professional.  After everything was installed their foreman was on site for the city inspections (mechanical and electrical).  All passed without any issue.  Lastly our salesperson came back out for the final walk-through.  He went over the entire system and answered any additional questions.  I wish all contractors can take a lesson from Artisan on customer service.  I highly recommend Artisan.

Artisan Electric Rocks!
We had a solar system installed by Artisan Electric recently and have been impressed every step of the way.
All the latest technology, expertly installed, minimal physical alterations to our structure and the most polite, knowledgable staff on this planet.
28 solar panels, Energy Storage System (whole home battery), new production panel box and new critical load panel box, new exterior production meter and new exterior battery meter. Also a new WiFi extender for the basement of our house so the system can communicate with Sunpower monitors - which we can track on our home computers.
Artisan Electric handled ALL permits and questions.
Seattle City Light was a pain in the butt - so if you're dealing with them, pack your patience! They obviously don't like losing our business!
Highly recommend Artisan Electric!

Artisan Electric did a great job of figuring out how many solar panels I needed for my ductless heat pumps and electric car charging. They were very professional, and dependable, and clear with how I can check on my solar panels functionality.

Artisan doesn't usually do small jobs like the one we needed, but they were working on a larger project in our building, so agreed to fit us in and scheduled us for the following week. It took just about an hour to troubleshoot and fix the outlet that had mysteriously stopped working in our older building, and the electrician was friendly, fast, and knowledgeable about our old building's system. We didn't receive the bill until a couple of weeks later and it would have been good to get that earlier or just after the work was done, but that doesn't change the 5 stars here. It was a little pricey, but given that they took a tiny job they normally would not have been available for, were easy to work with, and fixed the problem quickly, this was a good value for us.

We had a really good experience with Artisan Electric. Gordon did a couple of proposals to make sure we had options to maximize the amount of solar we could produce, and he helped to make sure we knew everything that could be claimed for a tax deduction and how to go about doing it. He went out of his way to meet with us at times the were convenient for our family.

The work crew was really friendly, and very respectful. They did a great job getting the system installed and showing us how to look up the production online. One of the inverters they installed was malfunctioning, and they worked with the manufacture to get it replaced for us.

There is about a 3.5 month wait from contracting to installation.

My PV system was installed in October 2020, and I received outstanding service from Artisan Electric.  They were professional and friendly.  The design we finalized was close to Evan's recommendations, and was perfect for my home. It was well worth the many questions that I asked to become well-informed about the process, and all on the Artisan staff were patient with me and even seemed to appreciate my level of detailed interest.  The installation process took about three days, and the lead electrician, the site coordinator, along the roof crew, were all polite and considerate, as well as extremely knowledgeable.  I got the strong impression that the employees enjoyed their work and that the company is very well-managed.  I did get another bid before choosing Artisan, and I am so happy that I asked Artisan Electric to design and install my system.  I appreciate that Artisan is a union shop, yet the price for the other bid that I got was nearly the same price (but with less desirable choices for my installation), plus the other company's consultant couldn't answer quite a few of my questions.  I found that Artisan designers were extremely well informed leaders in the PV industry in our area.  
Since Artisan can also provide other electrical services, I feel confident that my investment will be better protected, and that this company will be around to service my system for many years.  I highly recommend Artisan Electric, without reservation, to anyone considering solar panels for their home.

While we ultimately decided to use a different solar installer for our home system, I have nothing but appreciation for Artisan and their representatives. They were thorough in their breakthrough and explanations, helpful in recommending loan sources, and answered every question we had - including re-running some proposals with different equipment and coverage levels. I recommend anyone who is considering a rooftop solar system to reach out to them.

Watched in of their drivers getting very aggressive in traffic.. not the best example of the people who are employed,, they tailgated, bobbed in and out of traffic, which was heavy because it's dt.. if your company name is on your car, maybe be a more cautious and kind driver

I had a great experience with Artisan Electric. They are a local company close by where we live. The installation took 4 days as expected. The crew was on time each morning at 7AM. They worked hard through the days. Their final work was extremely clean, neat and organized. Their process from quote to inspection was smooth and professional. Now we are providing power to the neighborhood with clean, efficient and sustainable energy.

Alrighty, now they are responding like I would have hoped, a communication issue and unreceived emails from them but now I'm likely to hire them; and Jason has been good and now timely with my queries:)

I used to have a different electrician. But I used Artisan for a clients Tesla wall charger install and I found Artisan to be friendly, professional, efficient and respectful of my time. I worked with Cory& Dennis. If you're lucky, you will too. I look forward to working with them in the future

AWESOME... AMAZING... FANTASTIC... PROFESSIONAL...  I truly have no other way to describe the ENTIRE staff at Artisan Electric.  From start to finish this was the easiest and smoothest job I have ever experienced.  They installed an 8.4 kW system on our home in Madrona and we are absolutely in love with it.   They crew that came to work at our house showed up on time every day. They were polite, nice and fun to be around.  This company really knows how to treat people.  All around I would recommend Artisan Electric.  They rocked it out!

Artisan was terrific to work with on our solar system. Plenty of options to find the right fit for us, friendly people quality work and excellent follow through. Would use them again in a heartbeat.

We had the team at Artisan install our system and everything went as promised and very smoothly.
They are true professionals and I would highly recommend their services.
Tom
Edmonds, WA

Artisan Elecris was the subcontractor on a whole house remodel we did in 2013-2014. They were professional, knowledgable, and coopereative in working with all of the various moving pieces in such a complicated job. A few weeks ago we had an electrical emergency due to a lightening strike. They came out on a Sunday evening, assessed the damage, and returned on Monday to complete the repairs. Again, prompt and professional, compassionate and concerned. They are a great company to work with!

True professionals! The team at Artisan made a point of clearly explaining all of the detail around installing and owning a solar system. We installed a 5.7 kW system and are very pleased with the final product. The Artisan team returned post-installation to walk through the technical aspects and review the federal tax credits and WA state rebates. In every aspect of the project I felt that Artisan delivered a high quality product.

I met Artisan Electric for the first time in Tacoma at a home show. We started chatting about some changes we wanted to make in our house related to electric car chargers. It was very soon clear that they understand their business and are specializing on renewable energy. In basically a month we expanded the project to replace main panel, install sub panel on the opposite side of the house, install car charging plug, and put 6.6 kW of solar panels on the roof.

The installation process was flawless. There always are few things that do not work perfectly and they fixed them instantly (for example we had a misunderstanding where to pull a conduit and they removed it and installed a new one without any discussion). The work from A to Z was of highest quality. The final walk through was very detailed and informative. The best, there was no need since then to do any further maintenance, no loose screw, no problem anywhere.

This review is written late... the whole project finished months ago. However I do not write reviews until the new install has proven its quality. We generate over 2.3 MWh of solar energy since installation, the car is charged every day, we are definitely not a small user of electricity at the end, and everything is perfect.

Not just this, but few people already stopped by asking about details... for example people living close that also have solar on their roof were wondering about the safety switches that are installed, because what their installer used not just looks badly, but is also in the face of everyone that passed by that could disconnect their solar, instead of having a clearly labeled safety switch where it should be.

I can really without hesitation recommend them.

We recently had Artisan Electric install Solar panels on the South side of our roof.  The entire process from start to finish was seem less.   Paige was amazing to work with and answered EVERY question we had about the process.  They did a complete analysis and preview of our system.  From start to finish, and with every team member, they did an amazing job.  It was so easy.  It really helps to have a company that literally takes care of everything about the process.  Super informative, helpful and best of all, we now have solar!  The system is hooked up to our computer for easy monitoring.  I highly recommend Artisan Electric for your Solar needs!

I was thinking about getting solar on our house, which we bought just a year ago. But I had many questions, and was a little overwhelmed with the research I needed to do to find out about monthly savings, return on investment period, incentive programs, taxation benefit issues, etc. etc. Artisan approached me at the right time, really, and offered to answer all my questions - which they did through both extremely detailed, analysis-base documentation, and direct meetings not just with a sales rep but also with a technician who could answer technical questions. The company directed me to some solar-specific loan options, (final choice up to me of course),and showed me everything I needed to figure out things like what monthly payments would be, how quickly the loan would pay off, and when I would recoup my investment entirely. All this information made me realize that I really could move forward with the solar option. And now, all my home electricity is produced through solar, AND I got a system that completely powers my electric car. REALLY good choice - to go solar in general, and in particular with Artisan.

Good folks. They provide an honest, detailed assessment with no surprises. We've had two systems installed by Artisan. Each was done on time, professionally and on budget. Their crews have been pleasant and great to work with. It's so nice these days to have a contractor do work and feel great about the outcome.

We talked with two solar companies prior to deciding who to go with. We liked Artisan far and away better. We felt they were very honest about everything and their salesperson was not at all pushy. They took a lot of time to help us decide what size system would be best for us and how to configure it. When it came time for the install, the workers were fast and super courteous. They did a great job. Artisan made sure to get us temporarily connected to the grid quickly even when it took Seattle City Light awhile to get out and approve everything. They met with us individually after to make sure we understood how everything worked and connected with us a the 1 year mark to make sure we didn't have any concerns. Such a great company to work with.

The team at Artisan did a fantastic job at installing our 10kw system.  it was amazing.

Artisan Electric has installed a 9.75kW PV system on our roof.  It is producing as represented (& then some), with every aspect of the project having been handled knowledgeably, professionally, and caringly.  From presentation through installation to the final interview; Evan, Andrew, Jorgan, and the installation team performed exceptionally.  Clearly, they are passionate about solar, their jobs, and what they are creating; one rooftop at a time.  Best home improvement project ever!

Artisan installed our system just over a year ago.  I was a bit skeptical at first- not sure how working with a contractor would go.  When Anthony showed up at our door he had a packet with 6 (!) potential solar plans for our home.  Each showed the cost, benefits, return on investment timeline, and power production plan.  There were helpful graphs that let us see quickly how the plans measured up against each other.  There was no pressure- and when I sent messages asking questions the responses were fast.  When the project started the workers were professional, respectful, and quiet.  We could continue with our lives pretty much as usual.  There was some noise of course, but much less than expected.  Since our 2 youngest were still taking naps that was important.  The project was done ontime and on budget.  We had helpful follow ups at the end and a month later to make sure we understood everything.  And the few times I've asked questions over the past year, responses were still fast.  They don't leave you once the project is done.  They don't just sell solar, they really believe in it.

I was introduced to Artisan through the Solarize West Seattle outreach program back in July of 2014. They were one of the two vendors selected for the program. After watching both companies present, I decided hands down I wanted to work with Artisan. From my initial introduction to the exit interview, I found each interaction with Artisan staff to be productive, friendly and fun. My install occurred in early February of this year. The crew arrived on time each day, left the work side cleaner than when they arrived and were fun to have around. Since i live in a Townhouse, I let my neighbors know when the install would occur. I asked them afterward if they had any issues with the construction and both said no. Artisan made all of the filings with the state and city easy. A month after the install, they did an in person exit interview walking me through a detailed manual with all of the information about my specific system and numbers to call if I have problems. All in all, the best experience i have ever had with a contractor.