The WORST customer service I have experienced in years( and I deal with a lot of contractors as a property manager). I had used Hampton Roads plumbing for years, with good results, but picked up this company after they said Hampton Roads Plumbing has changed their name to TCP plumbing and Drains.
I had them out twice. First for a clogged tub, which they said they couldn't snake due to the configuration of the drain. $600 later, we got the tub to drain. A few months later, another clog, same house. Took 5 days for the appontment ( I did wait because I had an established relationship with Hampton Roads). After arriving, the technician could not reach me on the phone, so he left. Told the tenants that I should have called the warrantee company ( there is no home warrantee). I spent the rest of that day, and the next Monday ( they don't take weekend calls) trying to reach them. Got the scheduler( by chance) who said she would reach out to the technician. She called me back 4 hours later to say the tech never called her back. I must have called 10 times during the 2 days, they do not answer their phone, and their voice mail is always full.
The tech finally called on Tuesday- told me he assumed I had a warrantee and I should call the warentee company. He would not do the work anyway because I did not answer the phone when he was at the house, despite the fact I told the scheduler to go ahead with whatever needed to be done. At the end of the convo, he laugh, said they no longer service my town and hung up on me.
I know this is long, but I don't want anyone to get stuck like I did. I called Roto Rooter in the end and they came out in 2 hours.