Premier Mechanical Systems

Attempted to get service thru our home warranty service on a Friday and said he'd call back later that day. He called a week later asking if we still needed service. I explained what I believed the issue was and it seems like he didn't want to take the project on, because he started to pretend there was interference on the phone and like he was getting a call on the other line at the exact same time? He said he'd call back and when I texted him what time he was planning on coming, he responded hours later asking us to ask our warranty service for someone else instead. Would not and could not recommend.

Our A/C was not cooling on one floor and we had a lot of family in town for a funeral. It was Friday evening and I found Premier on the web. I called and got an answer immediately. He asked for the address and said he would send a technician asap. Two great techs showed up within an hour and diagnosed the problem. They went out to get a part, came back and worked until about 9pm. The A/C started cooling and everyone got a good nights sleep. Everyone at Premier went above and beyond to get a great result! Thank you!!

Premiere Mechanical Systems was sent by my home warranty company to diagnose poor performance by one of my two heat pump systems.  It has been taking many hours to cool, not removing humidity, and can't maintain or regulate temp during the day.  This hasn't been a problem in the past.  Initial interaction was a call to set up an appointment - no problem and we scheduled 9:30-10:30 on the following Monday.  On the morning of the appointment he called saying he forgot what time the appointment was and also lost my address.  He handed the phone to his assistant and she took down my address and asked if I wanted to schedule an appointment.  NO, I want you to come out right now for the appointment we already had scheduled.  

So they eventually show up and take a look at the heat pump unit outside.  They never removed the cover. He hooked up his gauges and said it was low on R-22 then sent the assistant inside to check the temp coming out of the vents.  It was 9-10deg below the current room temp. He said it should be 12-15deg below and proceeded to hook up a tank outside and I assumed add R-22. This all seemed reasonable enough to me although I would have thought he would have at least inspected the condenser coil and wanted to see the air handler inside.  They never even went close to the air handler.  he gave me his card and seemed to suggest I let him know if there were any further problems.  After 6 hours and no improvement in the cooling performance I was convinced that the problem wasn't fixed and sent him an email asking what the next step of the diagnosis process was.  He said Ask your warranty company to supply another contractor for a second opinion. He clearly couldn't care less about fixing the problem.  I then asked how many pounds of R-22 he added and his response was no pounds. So he didn't do anything, lied about charging the system, and now wants nothing to do with me after getting my $.  AVOID AT ALL COSTS.

I was without A.C. on a hot day while trying to move my daughter in to her new home. We called them and they came out within an hour. The price was reasonable. The technicians were very professional. I would recommend them.

Going through home warranty techs is normally a nightmare.  I was pleasantly surprised with the service I received from premier mechanical.  The tech came out the same day the claim was put in, and Informed me parts would be required after looking at the system.  He came back with the parts as promised.  We had a small issue after the new parts (defrost board and sensor) were installed.  He came back immediately and took care of it.  Kim was very professional and polite.  Thanks again