Jim Bertolino & Son Plumbing and Drain Service

Description

Jim Bertolino & Son Plumbing and Drain Service Inc. provides Plumbing Service, Water Heaters, Backflow Testing, Bathroom Remodeling and 24-Hour Emergency Service to the Virginia Beach, VA area.

HISTORY

Established in 1980.
Jim Bertolino & Son Plumbing and Drain Service Inc. has been serving tidewater for over 35 years. We specialize in water heaters sales and service as well as many other plumbing and drain needs. We are licensed and certified and hold Master Licenses in Plumbing, HVAC, Electrical, Gas Fitter also certified in Gas piping including code violation corrections, leaks to gas lines, and new installations of all types. We are certified and Licensed in Back Flow and cross connection prevention as well as full service and installations. We are experts in locating and correcting slab leaks. We have worked well with all the major insurance company's over 3 decades providing them with detailed digital photo's and working along with their adjusters eliminating aggreviation which often happens when home owners confuse there claim. We furnace and install all fixtures faucets toilets tubs etc. We have commercial jet drain cleaning equippment for cleaning lines up to 10. Compare..You'll love our price

ABOUT BUSINESS OWNER

Jim Bertolino & Son Plumbing and Drain Service Inc. has been serving tidewater for over 35 years. We specialize in water heaters sales and service as well as many other plumbing and drain needs. We are licensed and certified and hold Master Licenses in Plumbing, HVAC, Electrical, Gas Fitter also certified in Gas piping including code violation corrections, leaks to gas lines, and new installations of all types. We are certified and Licensed in Back Flow and cross connection prevention as well as full service and installations. We are experts in locating and correcting slab leaks. We have worked well with all the major insurance company's over 3 decades providing them with detailed digital photo's and working along with their adjusters eliminating aggreviation which often happens when home owners confuse there claim. We furnace and install all fixtures faucets toilets tubs etc. We have commercial jet drain cleaning equippment for cleaning lines up to 10. Compare..You'll love our prices

Reviews

George R.

10/03/2021 12:00:00 SA

Very expensive compared to the competition, Notes scribbled on the order so much that you can't even read the contract, and he would not take any form of payment other than a check or credit card (no venmo, zelle). The Credit Card fee he charged was 5%, it's common practice by many other companies to either allow a check to be sent or have the same charge for credit card and check. And he did not completely cover his work area and we have scratches in the new floor we just installed.

Stephen L.

12/04/2017 12:00:00 SA

Jim explains his work, doesn't charge a premium for Sunday visits and is completely transparent on the work he's needing to do and the up front cost. He had to do a complex job under the house and took pictures of the work to explain it. He's the best plumber I've hired for work in 20 years of owning homes.

Donna T.

09/10/2018 12:00:00 SA

They are amazing! They are honest people that knows their stuff. They fixed our clogged tub and replaced our old piping in the bathroom sink. They noticed something leaking behind our walls and informed us right away. They are so reasonably priced I was shocked. The last plumber that tried to snaked our sink quoted us $2300 to replace piping in the sink and bath tub when the bathtub doesn't need replacing. I'm so glad we chose Jim Bertolino and son. We will be using them again!

John S.

7/25/2020

Going to give a 3/5 as owner Jim was very responsive. However, in my opinion his services are a bit pricey. Thus the 3/5. rating. I called him as a neighbor had recommended him on the Nextdoor app. One of the toilets in our house was running, hissing noise in tank. He replaced the rubber flapper and a plastic part (fill value) in the tank of my toilet for $260. He arrived at my house, left for 10 minutes to pick up a part, and returned to complete the job. Total time at my house and to pick up part was roughly 30 minutes. Invoice included service call charge of $65. Labor of $145, and materials and handling of $50. I'll let others decide whether that is a fair price. Just thought I would post an my experience and provide pricing for this type of repair in advance.

Nishana A.

9/30/2022

Waste of time, and over charges with out fixing your problem. We had a grinder problem. Jim came out after spending $895 for the bucket to be pumped out and paying him $750. He could not tell us what the issue was, came back the second day and wanted to put a new system in. Said it would take 8 weeks and cost $17,000. We had to pay him $450 for that day. He is yet to call us back a week later. We called another company that came out and fixed the issue in 30 minutes and cost us $525. Please don't waste your time calling this man. He is a fraud and only wants your money.

Emily L.

02/03/2017 12:00:00 SA

Known Jim for almost 30 years. He is a hard working, honest man who will do the job right and not overcharge.

Eric S.

3/29/2018

Called today after my hot water heater started leaking. Jim answered the phone and replaced the water heater the same day. The old water heater was 15 yrs old. It was time. He had options for me to choose my replacement that fit my needs and did not try to sell me something I did not need. No BS.
His work was fantastic. I feel very fortunate for finding him on Yelp. I will never need to find another plumber. He's a professional, fully licensed and puts his name on what he does. I recommend him highly. Six stars if I could.

Chantelle H.

10/12/2022 12:00:00 SA

Jim Bertolino is one of the most HONEST plumbers we have had the pleasure of working with. We called him out for a whole home low pressure issue and the problem was resolved quickly. While there were no repairs needed for what the issue was, Jim took the time to explain and educate my husband and I on the systems at our property (which he installed 12 years ago)! We are now more comfortable with the plumbing/water and backflow valve we have all because of the information he gave us in great detail. If you need a backflow inspection (annually by the city) then he is your guy, the price is more than 50% less than what a well-known company here charges for the same service. Jim Bertolino & Son Plumbing and Drain Service will be the first we call from now on and the first company I recommend to family, friends and neighbors. Thank you for being a friendly, transparent, reputable company!!

Sam E.

5/31/2022

Jim is a great guy to have come help you out with any plumbing needs. I had a problem and called at 8 am Tuesday and had a fixed drain by 6pm Tuesday! He accommodated my schedule and was professional and kind.

Krystal D.

6/16/2018

Our water heater broke and was leaking all over our garage the night before a party we were hosting. Jim answered immediately, came within the hour with a new one and replaced it. Great customer service! He even came back later on because he thought something looked a little funny on one of the pipes. We will definitely be using Jim again, he even had treats for our dog!

Rachel Irving P.

10/29/2018

THE ORIGINAL BERTOLINO!! Often imitated, never duplicated. :) The short answer is, I would 100% recommend Jim. I'm new to the area and just found my plumber. Jim did a great job and kept me informed, educated me, and most importantly took care of the problem. The story: Jim came over after the toilet and shower in our first floor bathroom backed up all over the floor...it looked like a cyclone of sewer waste hit our toilet bowl, and the shower looked like a sandbar with poop stains. The smell? Oof. Diagnosis was likely a clogged sewer (ultimately confirmed and cleared), Jim explained what he was going to have to do, and laid out best case/worst case scenarios. When the problem trended toward worse, he told me what he'd have to do next, and kept me informed the whole way. Also caught me up a little on VB. He even waited for the city to show up so they could clean the city tie-in area to make sure it was all clean. He even gave some suggestions on how to avoid going forward (we should probably have a pump...it's a long line). If you need plumbing help, call Jim Bertolino!!

Rocco B.

06/04/2021 12:00:00 SA

dont ever call this plumber. he may try to run you off the road because he cant drive to save his life. you ever put my family and myself in danger like thag again i will own your company.

Sarah C.

02/06/2021 12:00:00 SA

Jim and his crew were very professional. They gave a courtesy call on their way over, wore masks & I very much appreciated their cleanliness during & after their job. Jim was thorough and explained in detail what he was doing as they worked on and fixed our drain, toilet & water heater. He also offered some great recommendations for other fixes around the house. I wouldn't trust anyone else for this kind of work. Thank you Jim!

Christopher D.

03/11/2021 12:00:00 SA

Very responsive. Very professional. He was very thorough and honest about what my plumbing issue was, what the good version of the solution might be, and how expensive the bad solution might end up being after he opened things up. Would be the first call I make the next time I have a plumbing issue around the house.

Norma Y.

5/26/2019

Came out for another problem. While he was here we asked him to get the toilet to not whine when we flushed. He changed one part and said it's probably not fixed, I don't have the other part with me but if it still makes the noise just give me a call anytime and I'll come back out without the service fee. He even wrote it on the receipt. When we called him to come back he did not charge for the service call but he did charge us the minimum hourly rate. So it ended up costing just under $200.00 in addition to what we already paid the first time, for the 5 minutes to change the part on the return visit.
Doesn't make the noise anymore.

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